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<h3>Job Description</h3>
Job DescriptionSalary: $27 - 45 
FUSE3 is a Managed Service Provider in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
 
Client Success Manager
 
The Client Success Manager will ensure that our clients are getting the full value out of their investment in FUSE3 and help provide the highest level of quality service through managing client expectations. The CSM is also responsible for driving additional revenue and profit through upselling products and services to existing and new clients.
 
Basic Functions:
<ul>
<li> Develop strong relationships with key personnel at targeted managed accounts to create a technology roadmap</li>
<li> Meet with clients in person and by phone to develop profitable opportunities</li>
<li> Schedule and follow the FUSE3 QBR/vCIO process</li>
<li> Troubleshoot and Quality Assure the Client experience for all Clients</li>
<li> Attend events as directed to promote the brand and value proposition of FUSE3 to Clients and prospects</li>
<li> Work closely with the Business Development Rep to establish a Sales CSM culture for optimizing long-term Client relationships</li>
<li> Work closely with the Business Development Rep to manage the transition of new Clients to account management as needed</li>
<li>Work closely with the client's team lead for needs review and solution design</li>
<li> Participate with FUSE3 management in the creation and implementation of detailed strategic and tactical initiatives to optimize the impact of the CSM role</li>
<li> Communication with clients, keeping them informed of incident progress, notifying them of impending changes, or agreed on outages</li>
<li> Work with vendors/partners as needed to resolve client issues</li>
<li> Maintain all aspects of the opportunity pipeline and deliver quotes and close sales on a timely basis</li>
<li>Document all client issues, meeting discussions and requests/concerns, and develop a plan to address until the client is satisfied that their issues have been successfully addressed</li>
</ul>
 
Additional Duties and Responsibilities:
<ul>
<li>Maintain a high level of client satisfaction</li>
<li>Work in a team and communicate effectively</li>
<li> Manage clients licensing and inventory</li>
<li> Develop in-depth knowledge of the service catalog and how it relates to customers needs</li>
<li>Address and help resolve and service issues that may arise</li>
<li>Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals</li>
<li>Regularly document processes and procedures related to duties and responsibilities</li>
<li>Responsible for entering time and expenses in ConnectWise as they occur</li>
<li>Maintain certifications required for the position</li>
</ul>
 
Qualification:
<ul>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care</li>
<li>Comfortably discuss technical issues and offer suggested solutions</li>
<li>Ability to multi-task and adapt to changes quickly</li>
<li>Ability to de-escalate the situation</li>
<li>Understanding of support tools, techniques, and how technology is used to provide IT services</li>
<li>Typing skills to ensure quick and accurate entry of service request details</li>
<li>Self-motivated with the ability to work in a fast-moving environment</li>
<li>Managed Service Provider experience is highly desired </li>
</ul>
 
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
 
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.

Client Success Manager

<h3>Job Description</h3>
Job Description
Elite Strategic Solutions: Your Career in Account Management Starts Here!
&nbsp;
Step into a career with impact and intention. As a Client Account Manager, you’ll learn how to manage relationships, pitch pest control services with clarity, and help clients feel confident in their choice. No experience? No worries, because we offer mentorship, real-world training, and a supportive team that champions your growth at every turn.
&nbsp;
What We’re Looking For In A Client Account Manager Trainee
<ul>
<li>A genuine interest in sales, relationship building, and helping clients feel at ease</li>
<li>Strong verbal and written communication skills that let you explain things simply and clearly during sales presentations to residential consumers</li>
<li>Coachability: openness to feedback, a growth mindset, and willingness to try new approaches.</li>
<li>Adaptable personality that stays positive even when plans change or challenges arise</li>
<li>Goal-driven attitude with the discipline to follow through and track your progress</li>
<li>Team spirit: you love sharing wins, supporting colleagues, and collaborating to solve problems</li>
<li>Solid organizational skills to juggle multiple clients, tasks, and follow-ups efficiently</li>
<li>Basic computer literacy for CRM tools, emails, and reporting</li>
<li>Professionalism and integrity: you take pride in representing the company and the solutions you offer</li>
<li>High energy, self-motivation, and a genuine curiosity to keep learning every day</li>
</ul>
&nbsp;
What A Client Account Manager Will Be Doing:
<ul>
<li>Build and nurture trusting relationships with residential clients, becoming their go-to advisor for pest control needs</li>
<li>Deliver clear, confident, and personalized sales presentations of pest control solutions that speak to each client’s unique concerns</li>
<li>Shadow senior account managers to learn proven strategies, then gradually lead your own client interactions as you grow</li>
<li>Collaborate closely with the operations team and fellow Client Account Managers to ensure service requests and follow-ups run smoothly and exceed client expectations</li>
<li>Track your client portfolio’s activity, feedback, and needs to improve engagement and retention continuously</li>
<li>Handle incoming inquiries with professionalism, turning questions into opportunities and objections into solutions</li>
<li>Participate in workshops and training sessions to deepen your product knowledge and sharpen your sales skills</li>
<li>Set and achieve personal and team-based goals, celebrating wins big and small along the way</li>
<li>Actively contribute ideas during team meetings to make processes, campaigns, and client experiences even better</li>
</ul>
 &nbsp;
Sales, Marketing, and Pest-Free Living
Here’s what we do - and why we stand out:
<ul>
<li>We partner with pest control pros who eliminate what creeps and crawls</li>
<li>We boost brand visibility with bold, people-powered campaigns</li>
<li>We train our reps to be product experts and customer advocates</li>
<li>We build trust, close deals, and raise customer satisfaction rates</li>
<li>We keep things strategic, efficient, and totally action-ready</li>
<li>We make pest control conversations actually interesting</li>
<li>We care about clean homes, healthy communities, and upward mobility</li>
</ul>
&nbsp;
In this role, your income grows with your results. The annual pay range shown is the average commission-based pay earned by our current team.
&nbsp;
Looking for a job that combines impact and hustle? Join us and flex your sales muscle!

Client Account Manager

<h3>Job Description</h3>
Job DescriptionSalary: $45,000 - $52,000 
Job Overview: The Client Service Manager is responsible for managing the annuity and insurance application processes, overseeing funding, correcting NIGOs (Not In Good Order items), and ensuring that all client services are completed accurately, timely, and professionally. This role serves as the operational backbone of the client experience after the client has officially partnered with Buska. The ideal candidate is exceptionally detail-oriented, organized, and thrives in a client-focused environment.
Reports To: Chief People Officer
 
Responsibilities:
<ul>
<li>Manage and process all annuity and insurance applications, ensuring completeness and accuracy.</li>
</ul>
<ul>
<li>Oversee the funding process for current business, including transfers, rollovers, and contributions.</li>
</ul>
<ul>
<li>Process and track death claims for clients.</li>
</ul>
<ul>
<li>Send reallocation changes to carriers based on recommendations from advisors.</li>
</ul>
<ul>
<li>Track and monitor monthly spreadsheets and commission statements for current business.</li>
</ul>
<ul>
<li>Monitor applications for NIGOs, promptly resolving any deficiencies with clients, advisors, and product providers.</li>
</ul>
<ul>
<li>Serve as the primary point of contact for clients regarding post-sign-on paperwork, funding updates, and service inquiries.</li>
</ul>
<ul>
<li>Track and maintain accurate records of all applications, funding statuses, and outstanding service items in CRM and internal systems.</li>
</ul>
<ul>
<li>Continuously review and enhance operational workflows to improve efficiency and client experience.</li>
</ul>
<ul>
<li>Serve as a subject expert for advisors, insurance carriers, and financial institutions to expedite processing and ensure service excellence.</li>
</ul>
<ul>
<li>Ensure compliance with all regulatory requirements related to client services and documentation.</li>
</ul>
<ul>
<li>Provide periodic updates to leadership on service metrics, application turnaround times, and client satisfaction.</li>
</ul>
<ul>
<li>Ensure all client communications are logged, tracked, and followed up on in a timely manner.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Equipment/Tools/Materials Used:
 Computer/Monitors/Mouse
<ul>
<li>Phone (soft phone and physical desk phone)</li>
</ul>
<ul>
<li>Internet/WiFi</li>
</ul>
<ul>
<li>Microsoft Office Suite</li>
</ul>
<ul>
<li>KonnexMe Platform/SalesForce</li>
</ul>
Physical Requirements: This position is mainly sedentary. Must be able to get up and down at the desk frequently and walk around as needed. It is occasionally required (less than 5% of work hours) lifting, hauling of items in storage or marketing/seminar equipment. Not to exceed 50 pounds.
Job Qualifications/Skills: 
<ul>
<li>Bachelors degree in Business, Finance, or a related field (or equivalent experience).</li>
</ul>
<ul>
<li>5+ years of experience in client services, operations, or new business processing within financial services, preferably retirement planning, insurance, or wealth management.</li>
</ul>
<ul>
<li>Deep understanding of annuity and insurance products, application procedures, and funding processes.</li>
</ul>
<ul>
<li>Strong working knowledge of NIGO resolution and best practices for clean application submissions.</li>
</ul>
<ul>
<li>Excellent organizational skills with a high level of accuracy and attention to detail.</li>
</ul>
<ul>
<li>Outstanding communication skills, both written and verbal.</li>
</ul>
<ul>
<li>Proficiency in CRM platforms and document management systems.</li>
</ul>
<ul>
<li>Ability to handle sensitive client information with utmost confidentiality and professionalism.</li>
</ul>
What Buska offers: 
<ul>
<li>A dynamic and collaborative work environment</li>
</ul>
<ul>
<li>Opportunities for professional development and career growth</li>
</ul>
<ul>
<li>Exposure to diverse asset classes and investment strategies</li>
</ul>
<ul>
<li>Competitive salary and benefits package</li>
</ul>
<ul>
<li>Employee events</li>
</ul>

Client Service Manager

<h3>Job Description</h3>
Job Description
The Client Program Manager will lead a variety of complex programs and strategic planning, development and execution for Enterprise accounts. This individual will be responsible for program planning in addition to developing and implementing new systems and processes to support, retain and grow enterprise accounts. This individual will represent the client program management function for assigned accounts to both internal and external program partners with the goal of improving strategic program oversight, delivery, reporting and account management. 
Duties and Responsibilities
• Daily point of contact for assigned enterprise accounts.
• Manage a portfolio of complex programs. The level or levels of account and program complexity will vary based on experience and client goals.
• End-to-end program management for complex, custom accounts and programs – including sales assistance, proposal/RFP creation, program pricing, project planning and design, custom content development oversight, SOP creation, program coordination oversight, system input, regular account management touchpoints, account health monitoring and reporting, and overall strategic account/program growth planning, including forecasting, budget tracking and billing. 
• Work closely with NCM Programs’ team members and cross-functional teams to develop new NCM processes and policies to ensure programs are properly prioritized and client expectations are met.
• Establish, track and regularly report on client goals to internal and external program partners.
• Develop account management framework, touchpoints and reporting to manage and proactively support relationships with assigned enterprise accounts.
• Identify areas of opportunity for strategic growth of enterprise accounts and/or programs.
• Create and implement monthly account health reporting for assigned enterprise accounts; Provide regular reporting to NCM management teams and relevant stakeholders. 
• Identify, communicate and solve program risks/problems, as needed.
• Maintain accurate client records throughout all internal systems, including SharePoint, Salesforce, Monday.com, Outlook calendars, proposals, and internal program documentation.
• Develop and implement detailed, clear communication plans for internal and external stakeholders; Quickly and effectively communicate program changes, updates or problems.
• Aid in the fulfillment of larger clients and organizational goals.
• Embody NCM’s mission, vision and values.
• Manage and support enterprise account events as required.
• Manage enterprise accounts’ special billings.
• Travel up to 20% of the time for on-site event support.
Qualifications
• Bachelor’s degree required.
• A minimum of 4 years related work or industry experience.
• Demonstrated success in managing large accounts or similar events.
• Account management and project management experience required.
• Exceptional critical thinking and creative problem-solving skills.
• Advanced interpersonal skills.
• Excellent attention to detail.
• Demonstrate initiative; be a self-starter.
• Solution-oriented approach to daily tasks.
• Superior organizational skills.
• Strong time management skills; deadline-oriented individual with the ability to prioritize workload amongst competing projects and priorities.
• Ability to effectively collaborate with others, both in person and remotely.
• Knowledge of CRM/databases; Salesforce, SharePoint and Monday.com a plus.
• Advanced capabilities with Microsoft product suite.
• Completes all responsibilities in a timely and accurate manner in order to meet client needs and remain cost effective. 
• Strong presentation and communication skills, and equally strong listening skills.
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
• The employee may occasionally lift and/or move up to 35 pounds.
• Ability to travel, if needed.

Client Program Manager

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Work with the best, serve the elite, and set the standard as our Client Experience Manager.
 
We are seeking a Client Experience Manager to join the worlds leading chauffeured services company. With offices in Houston and London, we serve top-tier clients across the globe and set the benchmark for luxury, professionalism, and service excellence.
 
Position Summary:
The Client Experience Manager will uphold GGTs standards of excellence, delivering our premium service offering and reinforcing our value proposition to top-tier clients. In a fast-paced, high-volume, and time-sensitive environment, this role balances the demands of exceptional client service with a culture of employee appreciation and team-building initiatives.
 
The ideal candidate will be:
<ul>
<li>Impeccable in presentation: polished, poised, and professional.</li>
<li>Client-centric: dedicated to anticipating and exceeding client needs.</li>
<li>Innovative: able to think outside the box and create solutions that set us apart.</li>
<li>Collaborative: eager to work alongside the best team in the industry across our international offices.</li>
</ul>
 
What we offer:
<ul>
<li>The opportunity to work with world-class clientele in corporate aviation, luxury and executive travel.</li>
<li>A global platform with established offices in Houston and London.</li>
<li>A competitive compensation and benefits package.</li>
<li>A career-defining role in an organization where excellence is the standard.</li>
</ul>
 
If you are driven to deliver a flawless client experience and want to be part of a team that leads the industry, we would like to hear from you.
 
Key Responsibilities:
<ul>
<li>Client Onboarding: Serve as the primary point of contact for new clients, ensuring a seamless introduction to our services and an exceptional first impression.</li>
<li>Service Oversight: Monitor service delivery and proactively address any deviations, resolving issues quickly to maintain client satisfaction and uphold brand standards.</li>
<li>Quoting &amp; Pricing Support: Prepare accurate and timely quotes for clients, coordinating with operations and sales teams to ensure feasibility and profitability.</li>
<li>Client Relationship Management: Build and nurture long-term relationships with high-net-worth and corporate clients, anticipating needs and providing personalized solutions.</li>
<li>Cross-Functional Collaboration: Work closely with global operations, sales, and concierge teams to ensure consistent service quality across all touchpoints.</li>
<li>Issue Resolution &amp; Escalation: Act as the escalation point for client concerns, ensuring prompt resolution while maintaining a high level of discretion and professionalism.</li>
<li>Service Improvement Initiatives: Identify opportunities to enhance the client experience, streamline processes, and contribute to service innovation.</li>
<li>Reporting &amp; Analysis: Track client interactions, feedback, and service metrics, providing actionable insights to leadership for continuous improvement.</li>
<li>Special Projects &amp; Events: Support VIP programs, high-profile client requests, and bespoke service initiatives as needed.</li>
<li>Brand Ambassador: Represent the company at tradeshows, conferences, and industry</li>
</ul>
 
Qualifications:
<ul>
<li>Proven client-facing experience: 5+ years in luxury services, hospitality, aviation, or high-end transportation industries.</li>
<li>Polished and professional presentation: Comfortable representing a global brand to high-net-worth and corporate clients.</li>
<li>Exceptional communication skills: Written and verbal, with the ability to manage sensitive situations tactfully.</li>
<li>Strong problem-solving abilities: Able to resolve service deviations and client concerns quickly and creatively.</li>
<li>Organized and detail-oriented: Skilled at managing multiple clients, projects, and global communications simultaneously.</li>
<li>Tech-savvy: Comfortable using CRM systems, quoting software, and office productivity tools.</li>
<li>Collaborative mindset: Able to work across global teams in Houston and London.</li>
<li>Flexibility: Willingness to travel for tradeshows, conferences, and client events.</li>
<li>Bachelors degree preferred (or equivalent experience) in corporate aviation, hospitality, executive or luxury travel, or related field.</li>
</ul>
 
Benefits:
<ul>
<li>Paid Holidays - 8, including 1 personal day</li>
<li>Paid Time Off - 15 days </li>
<li>Medical, Dental, Vision Insurance</li>
<li>Life Insurance </li>
</ul>
 
GGT WORLDWISE is a dynamic service company located in Southwest Houston. We are a company of hard-working achievers that hold company culture near and dear. We are client focused, work as one team, and strive to be better every day. These are our core values.
 
We are an equal opportunity employer committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are. We operate with integrity, esteem diversity and treat each other fairly and with respect.

Client Experience Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Job Description
Now Hiring - Security Client Manager!&nbsp;
Location: Downtown corporate headquarters
Pay Rate: $66,000 / Year
Schedule: Mon - Fri 8am - 5pm
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1422438

Security Client Manager

<h3>Job Description</h3>
Job Description

Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where they are most comfortable- in their own homes. Centria Healthcare hires caring, professional and dedicated nurses and home health aides. A healthy work life balance is considered in the structure of our organization. We want our clients and staff healthy and happy. We love what we do and have a high expectation of service. We are growing tremendously and are looking forward to adding great individuals to our team. We understand that our employees are our greatest asset.
 Position Overview:
The Client Service Manager (CSM), you will be responsible for managing the delivery of in-home care to a group of catastrophically ill or injured clients across the state of Michigan. Client Service Managers manage a large team of healthcare professionals (such as Nurses, Aides, etc.). The CSMs coordinate the logistics of care, negotiate pay rates, perform human resources functions, and work collaboratively with their team and clients through high-pressure situations. 
 Salary: $55,000 to $58,000K with potential quarterly raise based on KPI 
Responsibilities:
The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations:
<ul>
<li>Attends and participates in meetings, conference calls, and Case Opens as required.</li>
<li>Regular communication with clients regarding quality of care and general satisfaction.</li>
<li>Review patient satisfaction surveys.</li>
<li>Quick resolution of any complaints and issues.</li>
<li>Communicating with case manager and members of care team to ensure goals are being met.</li>
<li>Record issues, complaints, and all other pertinent communications with clients in client chart.</li>
<li>Develop and manage Centria staff to accommodate current client needs and future growth.</li>
<li>Source qualified candidates, conduct interviews and orientations.</li>
<li>Attends and participates in meetings, conference calls, and Case Opens as required.</li>
<li>Work with office support staff to ensure proper screening is done on field staff.</li>
<li>Conduct performance reviews with staff as scheduled or on an "as needed" basis.</li>
<li>Communicate regularly with Operations Director to keep apprised of new staff, new staff assignments, new clients, upcoming staffing needs, case opens, and discharged clients.</li>
<li>Performing and documenting any needed disciplinary measures.</li>
<li>Coordinate staff scheduling.</li>
<li>Updating data fields for proper tracking of next steps for clients.</li>
<li>Taking "On-Call" responsibilities (approximately once every 2 months)</li>
<li>Assist in developing corporate structure and in the creation of policies and procedures.</li>
<li>Participate in team meetings.</li>
<li>Develop and take on projects to improve client service and satisfaction.</li>
<li>Develop and take on projects to improve employee performance, retention, and satisfaction.</li>
<li>Researching and filling out network contracts.</li>
<li>Develop quality initiatives that will improve referral source satisfaction as measured through number of referrals and subjective survey methods.</li>
<li>General help to manage office staff for maximum efficiency.</li>
<li>Maintain working knowledge of different programs and certifications</li>
<li>Ensure compliance with above regulations.</li>
<li>Build relationships with current referral sources, and pursing relationships with new referral partners.</li>
<li>Promote the growth of Centria Healthcare and assisting in pursuit of business opportunities.</li>
</ul>
Required Qualifications, Skills, and Knowledge:
<ul>
<li>Bachelor's degrees or equivalent experience.</li>
<li>Experience in a high pressure, customer facing role.</li>
<li>Proven track record in building positive relationship with clients.</li>
<li>Collaborative personality and able to build strong personal relationship.</li>
<li>Highly organized with attention to detail and a dedication to resolving issues.</li>
<li>Calm and effective under pressure. Able to remain professional in high stress situations.</li>
<li>Able to plan, execute and manage high volumes of work.</li>
<li>Critical thinking skills related to time sensitive issues.</li>
<li>Ability to effectively and professionally communicate with internal and external clients.</li>
<li>Requires strong analysis, judgment, negotiation, and problem-solving skills.</li>
<li>Flexible attitude in accepting unique and non-standard solutions.</li>
<li>Able to train and/or mentor others</li>
</ul>
Working Conditions:
Centria's office hours are Monday through Friday from 8:30am-6:00pm. Additional time may be required to complete above work or meet company objectives.
Physical Requirements:
While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

<h3>Job Description</h3>
Job Description
ABOUT US
Our Company: We are a rare company that is profitable, growing over 100% annually and making a positive social impact. Our mission has attracted some of the smartest and most accomplished people in technology and medicine. You will be working with leaders who have advised Fortune 500 CEOs, built and sold companies to Google, and designed medical school curriculums.
Our Story: We are a physician and engineer from Yale and MIT, respectively. We founded theMednet after our father, also a physician, was diagnosed with cancer and we realized how difficult it was to know what to do when the answers are not found in textbooks, guidelines, or papers, but rather trapped in the heads of experts. We created theMednet to document expert knowledge and give physicians everywhere access to that knowledge.
Our Mission: Help physicians access expert knowledge to improve patient outcomes. theMednet is the first ever platform that delivers large-scale peer-to-peer education to community physicians with actionable insights back to pharma in one single offering. TheMednet was started in 2014 and includes over 37,000 physicians in oncology, rheumatology, neurology, dermatology, pulmonology, cardiology, and nephrology with more coming soon. TheMednet was featured in Inc. Magazine as one of the companies changing the future of medicine.
Our Culture: Our culture is shaped by our mission and values. Our values are: 1) Doctors First, 2) Have a Can-Do Attitude, 3) Take Ownership, and 4) Treat Each Other Right. Our first value is our most important- any decision we make must start by asking whether we are helping physicians make better decisions for their patients.
JOB DESCRIPTION
A Client Solutions Manager will work closely with our business development team and physicians on our medical team to develop and deliver projects with our pharmaceutical and biotech partners. You will serve as a partner to the Sales team, responsible for developing and expanding new business opportunities with the customer and prospects. You will lead and coordinate client interactions for the team. You will partner with cross functional colleagues to drive solution development that meet complex client business issues.&nbsp;
We’re looking for someone with 4+ years of life sciences or consulting experience who is proactive, completes tasks with efficiency and attention to detail, and is passionate about improving health-education and equity.
Position Responsibilities
<ul>
<li>
Develop a deep understanding of client objectives and strategic goals
</li>
<li>
Collaborate cross-functionally between Sales and Medical Teams to fully develop solutions that address client objectives
</li>
<li>
Manage and assist in the creation of project proposals, including scope, methodology, and timeline
</li>
<li>
Take ownership of report generation and delivery, ensuring that clients receive comprehensive and actionable insights
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<li>
Prepare and lead client interactions and presentations
</li>
<li>
Oversee project execution from kickoff through final delivery including managing timelines, tracking engagement, etc.&nbsp;
</li>
<li>
Review / manage pipeline; elevate new business opportunities for follow-on work and identify new revenue opportunities with existing and new client organizations
</li>
<li>
Support sales by attending industry conferences
</li>
<li>
Train and mentor junior staff on project teams&nbsp;
</li>
</ul>
Qualifications:
<ul>
<li>
4-5+ years of life-sciences experience, preferably in a client-facing role.
</li>
<li>
Demonstrated quantitative and analytical skills&nbsp;
</li>
<li>
Strong problem solving and critical thinking&nbsp;
</li>
<li>
Strong understanding of healthcare industry trends and regulations
</li>
<li>
Detail-oriented with strong organizational skills.
</li>
<li>
Ability to manage time and work on multiple projects concurrently
</li>
<li>
Proficiency in Excel and PowerPoint
</li>
<li>
Excellent communication (written and verbal)&nbsp;
</li>
<li>
Masters Degree in a science related field preferred
</li>
</ul>
Our office is in Manhattan so living within a commutable distance to NYC is strongly preferred.
Compensation Range: $150K - $170K

Client Solutions Manager

<h3>Job Description</h3>
Job Description
Are you looking for an opportunity that recognizes your efforts and compensates you for the hard work you do? Do you have a caring spirit? If you are motivated to learn, a dependable self-starter, that works well in a fast-paced environment and is comfortable communicating with customers, this is your opportunity for a rewarding career with excellent growth potential! We are looking for a self-starting personality that has the mindset of a winner! 
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Flexible Schedule
 Responsibilities 
<ul>
<li>Develop insurance proposals, make sales presentations, and close sales.</li>
<li>Be involved in the community.</li>
<li>Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, etc.</li>
<li>Be outstanding at relationship building.</li>
<li>Maintain client relationships with follow up phone calls.</li>
<li>Use lead management systems.</li>
<li>Prospect for new business by following sales leads generated from referrals, networking, marketing, and lead databases.</li>
<li>Uphold the wants and needs of your customers.</li>
</ul>
 
 Requirements 
<ul>
<li>Possess a genuine willingness to learn, be intuitive, resourceful, and coachable.</li>
<li>Possess an upbeat, positive, and enthusiastic attitude.</li>
<li>Create relationships with prospects and clientele.</li>
<li>Proficiency to multi-task, follow-thru, and follow-up.</li>
<li>Leadership.</li>
<li>Excellent Communication/interpersonal skills.</li>
<li>Confident, self-starter who works well independently.</li>
<li>Driven and goal-oriented individual.</li>
</ul>

Client Services Manager

<h3>Job Description</h3>
Job Description
About Pediatric Developmental Services (PDS): Pediatric Developmental Services (PDS) is a mission-driven therapy staffing company that partners with school districts across the country to provide top-tier professionals. We are passionate about helping children thrive by connecting schools with highly qualified providers, ensuring every student receives the support they need to succeed.
 Position Overview: We are seeking a dedicated, detail-oriented, and people-focused Client Services Manager to join our growing team. In this role, you will be the day-to-day point of contact for both school district partners and the therapists we place. Your job is to ensure seamless communication, resolve issues, and keep both our clients and therapists supported and satisfied throughout the school year.
 Key Responsibilities: ● Serve as the main liaison between school partners and therapists ● Build and maintain strong relationships on both sides ● Address and resolve issues proactively with creative problem-solving ● Ensure smooth onboarding, placement, and ongoing satisfaction for therapists ● Track and update key information and records in internal systems ● Collaborate with other departments to ensure alignment and success ● Monitor performance and help ensure excellent service delivery
What We're Looking For: ● Exceptional interpersonal and communication skills ● Strong organizational and multitasking abilities ● Tech-savvy with experience using CRM systems or databases ● At least 2 years of experience in client services or account management Experience in or knowledge of school systems or educational settings (preferred) ● A proactive, can-do attitude and a strong work ethic ● Detail-oriented and dependable under pressure
Benefits: ● Health insurance ● 401(k) with employer match after one year ● Positive, supportive work environment
Location: Our office is based in Pikesville, MD. We prefer someone local, but we are open to remote candidates with strong communication and organizational skills.
 Job Posted by ApplicantPro

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