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<h3>Job Description</h3>
Job Description Customer Service Representative (CSR) Job Summary: As a Customer Service Representative at Carolina HVAC and Electrical, you will play a crucial role in ensuring the smooth operation of administrative tasks. Your responsibilities will include interacting with clients, addressing client inquires, ensuring customer satisfaction, maintaining office cleanliness and organization, and assisting with basic clerical duties. This position requires excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. &nbsp;Why Carolina HVAC and Electrical? We exist to transform the service trades, one person and one project at a time. At our core, we’re a people-first organization that: 
<ul>
<li>Grows whole, healthy team members</li>
<li>Creates a fun and mission-minded culture</li>
<li>Strives to honor God and expand His Kingdom through our work</li>
</ul>
We don’t just fix systems. We build trust — by showing up, doing excellent work, and treating people right. Key Responsibilities: 
<ol>
<li>Administrative Support: Provide general administrative support such as answering phones, responding to emails, and directing inquiries to the appropriate personnel.</li>
<li>Data Entry: Assist with data entry tasks including updating customer information, maintaining records, and organizing files.</li>
<li>Scheduling: Coordinate office activities and schedules, including scheduling appointments, meetings, and deliveries.</li>
<li>Cleaning: Maintain cleanliness and organization of the office, including common areas and workspaces.</li>
<li>Technician Collaboration: Assist technicians with paperwork completion, including work orders, service reports, and customer invoices.</li>
<li>Various Duties: Perform other duties as assigned by management to support the efficient operation of the company.</li>
<li>Customer Database: Maintain the preferred customer database with the most up to date information for the customer.&nbsp;</li>
<li>Marketing: Various marketing duties include helping design items for marketing, visiting potential customers with other leaders, and other similar task related to building trust based relationships with our customers.</li>
</ol>
 Qualifications: 
<ol>
<li>Education: High school diploma or equivalent; additional education or training in office administration is a plus.</li>
<li>Industry Experience: Prior experience in an office support role is preferred, particularly in a similar industry such as HVAC or electrical services.</li>
<li>Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software applications.</li>
<li>Organizational Skill: Strong organizational skills with the ability to prioritize tasks and manage time effectively.</li>
<li>Communication: Excellent communication skills, both verbal and written.</li>
<li>Detail-Oriented: Attention to detail and accuracy in completing tasks.</li>
<li>Team Player: Ability to work independently with minimal supervision as well as collaboratively within a team.</li>
<li>Flexibility: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.</li>
<li>Professional: Professional demeanor and customer service orientation.</li>
</ol>
&nbsp;&nbsp;Skills required:&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Active Listening&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Problem Solving&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Empathy&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Clear Communication&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Time Management&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Teamwork and Collaboration&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Positive Attitude&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Passion&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Relationship Building&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Ethical and Transparent Decision Making&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Consistent Customer Experience&nbsp;&nbsp; &nbsp; What do We Expect We expect all team members to live by our core values. These are our guiding principles, which inform all our decisions. They are the 5 Gs. Grit: We solve problems rather than avoid them Growth: We keep learning and embrace change.&nbsp; Generosity: We are excellent stewards of our profits. Greatness: We pursue excellence in the ordinary and do the right thing... every time. Gratitude: We hold our blessings with deep humility. &nbsp; &nbsp; This job description outlines the key responsibilities and qualifications for the Customer Service Representative at Carolina HVAC and Electrical. We are looking for a motivated individual who is eager to contribute to our team and support our business operations effectively.

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionJob ProfileJob Title: Customer Service Representative Location: Middle River, MD Hire Type: Contingent-to-hirePay Range: $17-18.50/hourWork Model: Remote after trainingRecruiter Contact: Jessica Blake <a href="mailto:jessica@marykraft.com" target="_blank">jessica@marykraft.com</a>/ 443-345-3309Nature &amp; Scope:Positional OverviewImagine Staffing is recruiting Customer Service representatives for our client, an international transportation organization. The Customer Service Representative will be responsible for delivering quality service and accurate information to customers. The CSR must correctly open accounts, explain policies and procedures, and handle payment information. This role also involves ensuring that service standards are maintained and met.Role &amp; Responsibility:Tasks That Will Lead to Your Success
<ul>
<li>Accurately explains the terms/conditions and policies/and procedures relating to the account.</li>
<li>Processes account payments and completes the cash-out at the end of the shift.</li>
<li>Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.</li>
<li>Performs account maintenance, including account changes, adjustments, and statement requests.</li>
<li>Reach out to customers for more account details.</li>
<li>Assists in problem correspondence as required.</li>
<li>Prepare reports, including the CSR Daily Activity report and cash out report.</li>
<li>Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV</li>
<li>Communicates business rules, policies, and procedures governing violation processing</li>
<li>Reviews the violation appeals process with appellants</li>
<li>Receives incoming phone calls and chat requests regarding DMV services</li>
<li>Communicates business rules, policies, and procedures governing DMV services</li>
<li>Administrative functions to include image review and violation lookups</li>
<li>Regular and predictable attendance is an essential function of this job.</li>
</ul>
Skills &amp; ExperienceQualifications That Will Help You Thrive 
<ul>
<li>Previous experience in customer service, call centers, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>High School Diploma or G.E.D.</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Understanding of "Customer Experience."</li>
<li>Proficient in Microsoft Windows and Microsoft Office.</li>
<li>Strong listening and telephone skills; ability to manage stressful situations appropriately.</li>
</ul>

<h3>Job Description</h3>
Job Description
Farmers Insurance Agency seeking a friendly, detail-oriented, and knowledgeable Customer Service Representative (CSR) to join our insurance team. The CSR will be the first point of contact for policyholders and potential clients, providing information about insurance products, assisting with policy inquiries, resolving issues, and ensuring a positive customer experience.
Note: Texas Property &amp; Casualty Insurance License is required. If you do not have an active P&amp;C License, you'll need to obtain that prior to starting the job.
<ul>
<li>Competitive wages</li>
<li>Quarterly Bonuses with Commissions</li>
<li>Access to Health Insurance (50/50 cost-split)</li>
<li>Career Development Plan (including assistance with attaining proper Texas Insurance Licenses)</li>
<li>Paid vacations after 1 year of employment</li>
<li>The opportunity for upward advancement and increased compensation</li>
</ul>
 Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Life Insurance
Dental Insurance
Vision Insurance

 Responsibilities 
<ul>
<li>Professionally answer and direct incoming calls</li>
<li>Contact existing clients to schedule policy review appointments with Agents</li>
<li>Contact potential clients to schedule sales meetings for Agents</li>
<li>Manage social media accounts and web pages</li>
<li>Help maintain overall organization of the office</li>
<li>Enter, file, and manage account information in computer system</li>
<li>Process and handle client payments</li>
</ul>
 Requirements 
<ul>
<li>Will provide exceptional customer service to our new and existing clients</li>
<li>Possess excellent organizational skills with proficiency to multi-task, follow-through and follow-up</li>
<li>Possesses proficient computer/math skills</li>
<li>Has a strong attention to detail</li>
<li>Is proactive, self-disciplined and can prioritize duties</li>
<li>Possesses strong understanding of Social Media, and can create unique/engaging content</li>
<li>Is comfortable working with a small team and independently</li>
<li>Can handle a variety of reception and data processing duties while providing administrative support for our team</li>
<li>Has reliable transportation to and from work</li>
<li>Has a High School diploma (or equivalent)</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary/Objective 
Interact with customers to provide and process information in response to: orders, concerns and requests regarding our products and services. Provide prompt, courteous and effective handling of all customer requests. 
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Deal directly with customers either by telephone or electronically.</li>
<li>Respond promptly to customer inquiries.</li>
<li>Answer inbound phone calls.</li>
<li>Input supply orders. </li>
<li>Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel. </li>
<li>Accept other responsibilities as assigned.</li>
<li>Complete training as identified by standard operating procedures and procedural work instructions. </li>
<li>Regular attendance is an essential job function.</li>
<li>Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement. </li>
</ul>
Competencies/Success Factors 
<ul>
<li>Project/Task Management</li>
<li>Detail Orientation/Quality Focus</li>
<li>Results Focus/Output Orientation</li>
<li>Adaptability/Flexibility</li>
<li>Interpersonal Communication</li>
<li>Customer Focus</li>
<li>Problem Solving</li>
<li>Strategic Skills</li>
</ul>
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment
<ul>
<li>The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, effectively communicate with others. The normal environment is quiet and typical of an open office setting. </li>
<li>40% telecommunications, 60% in office </li>
</ul>
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<ul>
<li>Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.</li>
<li>Occasional lifting up to 50 lbs., occasional heavier lifting.</li>
<li>Occasional pushing, pulling and handling of materials.</li>
</ul>
Travel Very limited travel &lt; than 5%.
Required Education and Experience
<ul>
<li>High school diploma, GED or equivalent.</li>
<li>1 year of experience in sales support, customer service or marketing or equivalent experience.</li>
<li>Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.</li>
<li>Knowledge of relevant computer applications. </li>
</ul>
Preferred Education and Experience
<ul>
<li>Knowledge of customer service principles and practices. </li>
<li>Detail oriented and able to prioritize to manage many tasks at one time. </li>
<li>Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.</li>
</ul>
Additional Eligibility Qualifications None required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

<h3>Job Description</h3>
Job Description
Are you ready to start your career at The Baker Insurance Agency LLC, where we prioritize customer service excellence and community relationships above all else? Located in beautiful Traverse City, Michigan, our agency is deeply rooted in providing top-notch service to our valued clients. We are currently seeking a dedicated Insurance Account Representative to join our team.
In this role, you will have the opportunity to engage with clients, provide personalized solutions, and contribute to the overall success of our agency. The Baker Insurance Agency LLC is committed to fostering a positive work environment that encourages growth, collaboration, and continuous improvement.
If you are passionate about delivering exceptional customer service, building strong relationships, and working within a supportive team environment, we invite you to apply for this position today and become a valued member of our close-knit team.
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Uncapped Earning Potential

 Responsibilities 
Client Interaction: Engage with customers in person, offering personalized insurance advice and solutions.
Policies Management: Handle policy inquiries, modifications, and updates accurately and efficiently.
Claims Assistance: Assist clients with filing insurance claims and provide guidance throughout the process.
Customer Support: Address client inquiries and concerns promptly, ensuring timely and satisfactory resolutions.
Documentation: Maintain accurate records of client interactions and policy details.
 Requirements 
Customer Service Skills: Strong ability to communicate effectively, build rapport with clients, and provide exceptional service.
Organizational Skills: Detail-oriented with the ability to manage multiple tasks, prioritize workload, and meet deadlines.
Insurance Knowledge: Basic understanding of insurance products, services, and industry practices preferred.
Professionalism: Maintain a positive attitude, professional demeanor, and represent the agency in a courteous and helpful manner at all times.
Team Player: Collaborate effectively with colleagues, contribute to a positive work environment, and support team goals.
Location: Must be located in or willing to relocate to Traverse City, Michigan.

<h3>Job Description</h3>
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
 
**This is an onsite position**

SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Personally exhibits, recruits and coaches associates consistent with Core Behaviors</li>
<li>Responsible for promoting culture of safety</li>
<li>Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. </li>
<li>Analyze and assess customer needs completely and accurately with efficiency.</li>
<li>Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.</li>
<li>Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders.</li>
<li>Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. </li>
<li>Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. </li>
<li>Develop a detailed working knowledge of Blackhawk policies, procedures and practices.</li>
<li>Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems. </li>
<li>Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.</li>
<li>Perform other duties as assigned </li>
<li>Perform work in accordance to ISO processes and procedures</li>
</ul>

QUALIFICATIONS:
<ul>
<li>Excellent written and verbal communications skills utilizing phone, email and instant message.</li>
<li>Excellent critical thinking skills to analyze and solve problems.</li>
<li>Diligent and detail oriented.</li>
<li>Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.</li>
<li>Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.</li>
<li>Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)</li>
<li>Experience in industrial field, B2B sales and/customer service.</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. </li>
</ul>

EDUCATION and/or EXPERIENCE:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum 1 year previous experience in customer service or inside sales preferred.</li>
<li>Experience in cutting tools, abrasives and MRO areas preferred.</li>
<li>Experience with Microsoft office suite required.</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
 
PPE REQUIRED: 
<ul>
<li>Wrist rest for keyboard and mouse pad</li>
</ul>
 
BENEFITS:
<ul>
<li>Health Insurance BCBS of OK HDHP</li>
<li>HSA with Employer match (must meet criteria)</li>
<li>Dental and Vision Insurance</li>
<li>401K Plan and Company Match</li>
<li>FSA (Full FSA, Limited FSA, and Dependent FSA)</li>
<li>Company paid Long Term and Short-Term Disability</li>
<li>Company paid basic Life Insurance and AD&amp;D/</li>
<li>Supplemental life and AD&amp;D/Dependent life</li>
<li>Ancillary Critical Illness Insurance (Wellness Rider Included)</li>
<li>Ancillary Accident Insurance (Wellness Rider Included)</li>
<li>Ancillary Hospital Indemnity</li>
<li>Employee Assistance Program (EAP) – Includes concierge services and travel assistance.</li>
<li>Paid Time Off</li>
<li>Holiday Paid Time Off</li>
<li>Gym Reimbursement</li>
<li>Quarterly Wellness challenge with a chance to will money or prizes</li>
<li>Tuition Reimbursement – after 1 year of employment</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Employer

**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

<h3>Job Description</h3>
Job DescriptionDescription:
At Premier Marine, we believe that people come first, and as a valued Customer Service Representative, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you’ll join a dedicated team where your contributions matter. Here, you’ll work on building the world’s best pontoons in a supportive environment that focuses on your personal and professional development. We're committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water.
 
Essential Job Functions
<ul>
<li>Proactively manage relationships to exceed customers’ expectations.</li>
<li>Oversee assigned customer accounts.</li>
<li>Serve as an internal advocate for customers/Dealers.</li>
<li>Document key processes and drive continuous improvements.</li>
<li>Ensure customer questions and issues are brought to a timely resolution.</li>
<li>Facilitate the receipts of new orders, data entry and communications with customers/Dealers.&nbsp;</li>
<li>Work with production, purchasing and engineering in meeting customer requests.</li>
<li>Other tasks and duties as assigned.</li>
<li>Provide phone coverage for our summer hotline (up to 4 weekends of which 1 can be a holiday between Memorial Day and Labor Day.</li>
</ul>
Management Responsibilities
<ul>
<li>This position has no supervisory responsibilities.</li>
</ul>
Requirements:
Required Skills/Abilities
<ul>
<li>The ability to be flexible and work in a rapidly changing environment is required.</li>
<li>Willingness to create a positive, energizing, and rewarding environments for all coworkers.&nbsp;</li>
<li>Interpersonal skills: adept at conflict resolution, and working in a collaborative environment, dialogue with others on issues, and openness to being influenced by others.</li>
<li>Ability to interact with a diverse group of management, co-workers, and subject matter experts.</li>
<li>Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.</li>
<li>Aptitude for technology.</li>
<li>Fanatical devotion to serving customers with excellence.</li>
<li>Demonstrated analytical and problem-solving skills.</li>
<li>Pleasant demeanor and professionalism to all.</li>
<li>Excellent organizational skills and written/oral communication skills.</li>
<li>Customer-facing communication skills preferred.</li>
</ul>
Education and Experience
<ul>
<li>High School degree or equivalent</li>
<li>Prior customer service experience preferred</li>
<li>Marine Industry experience preferred</li>
<li>Experience in a Technical Support environment preferred</li>
</ul>
Physical Requirements&nbsp;
<ul>
<li>Ability to sit and/or stand for long periods of time.</li>
<li>Ability to lift 50 pounds.</li>
<li>Ability to walk to indoor and outdoor locations of factory.</li>
</ul>
*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. &nbsp;This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. &nbsp;Premier Marine LLC retains the discretion to add duties or change the duties of this position at any time.
 
PI36fc0e64f04c-25405-39541422

<h3>Job Description</h3>
Job Description???? WE’RE HIRING: Customer Service Representative ????
???? Seattle, WA | ???? $20–$28/hr DOE
✨ Be the heartbeat of our office – answer calls and keep customers happy! Fast-paced, fun, and rewarding.
???? What You’ll Do ???? Answer &amp; schedule customer calls ???? Keep records organized &amp; accurate ???? Provide updates with a smile
???? What We’re Looking For ✅ HS Diploma or equivalent ✅ 1+ year Customer Service or office coordination ✅ Strong communication &amp; multitasking skills ???? Comfortable with Microsoft Office ⭐ ServiceTitan experience = BIG plus but not required ???? Plumbing/HVAC knowledge helpful
???? Perks &amp; Benefits ???? $20–$28/hr (DOE) ???? Medical, Dental &amp; Vision ???? 401k with Company Match ???? Paid Time Off + Holidays + Sick Days ???? Career Growth Opportunities ???? Friendly, supportive team culture
???? Join one of the fastest-growing service companies in the PNW! Hard work pays off here — come grow with us.
???? Apply Today with 2 Sons Plumbing, Electric, Heating &amp; Air!
 Varies Full time 40 hours

<h3>Job Description</h3>
Job Description
Customer Service Representative

Stabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Customer Service Representative (CSR) to receive, and process Sales Orders, provide information to designated customers, both internal and external, to support the growth and expansion of company sales and to provide top-notch customer service daily. This position will be located at our Farmington Hills, Michigan location. Please check us out at <a href="http://www.acecontrols.com" target="_blank">www.acecontrols.com</a>.

Job Summary:
The CSR is responsible for daily interaction with ACE customers. The CSR must serve as liaison between ACE and the customer, representing the company goals and initiatives and providing the best support possible to all customers. 

The CSR supports customers through phone calls, emails, online chats and / or conference calls. It is the responsibility of the CSR to ensure that all daily tasks are completed including quotes, sales order entry and any open items from customers via email or otherwise. Metrics and KPIs are tracked to ensure that the CSR team is meeting the expectations for the business and providing industry-leading customer service to all customers, internal and external.

Essential Job Functions:
<ul>
<li>Support the Customer Service functions and act as the go-to representative for all customer related topics.</li>
<li>Quick learning ability to grasp technical knowledge of ACE Shock portfolio including customers and applications.</li>
<li>Excellent and timely communication relating to customer (internal and external) inquiries and requests.</li>
<li>Enter sales orders into the ERP system (QAD) and perform routine sales order maintenance as required.</li>
<li>Maintain Customer Master per assigned accounts.</li>
<li>Timely collaboration with Area Sales Managers (ASM) and Application Engineers (AE) for problem resolution/priorities and project management.</li>
<li>New customer program awareness/execution of customer procedures.</li>
<li>Manage customer requirements regarding pricing, delivery, and issue resolution.</li>
<li>Maintain a high level of order accuracy and confirmation.</li>
<li>Price verification as required including RFQ coordination and sales quotes.</li>
<li>Keep quotes organized and updated in CRM (SAP C4C).</li>
<li>Coordinates shipments/expedite(s) as required.</li>
<li>Monitor customer demand and collaborate with Production Planning/Purchasing to insure on-time delivery.</li>
<li>Resolve/collaborate on customer credit/debit requests.</li>
<li>RMA requests coordination for warranty, standard repairs and returns.</li>
<li>Maintain delivery performance report(s), as applicable.</li>
<li>Resolves customer credit and debit issues working directly with Finance.</li>
<li>Maintain export control compliance working with Finance and Shipping to ensure countries shipped to are in accordance with EAR regulations. </li>
<li>Responsible for continuous improvement within job function.</li>
</ul>

Education, Training, Certifications and Experience:
<ul>
<li>Minimum of three to five years applicable customer service experience in a manufacturing environment required. Knowledge of working with distributors is a plus.</li>
<li>High School Diploma or approved GED; Minimum of a 2-year degree preferred.</li>
<li>Proven history of team building, leadership and process improvements.</li>
<li>Knowledge of QAD or SAP preferred; knowledge of SAP C4C CRM is a plus.</li>
</ul>

Job Knowledge and Skills:
<ul>
<li>Excellent communication (verbal and written) and organization skills required.</li>
<li>Strong time management and multitasking ability.</li>
<li>Strong problem-solving skills required.</li>
<li>Strong attention to detail.</li>
<li>Must be able to work with minimum supervision and effectively prioritize tasks relative to importance.</li>
<li>Must be capable of working under stressful time constraints.</li>
<li>Must observe existing organizational procedures and work instructions.</li>
<li>Abide by all company rules relative to safety, confidentiality, and organizational directives.</li>
<li>Software skills required: strong knowledge of Microsoft 365 (Teams, Outlook, Excel and Word), QAD and/or SAP experience is a plus.</li>
</ul>

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Do you love working with people? Are you passionate about creating relationships and providing an exceptional customer experience? Are you looking to join an organization that is focused on maintaining a positive working environment, a culture that values healthy work-life balance, and opportunities for career growth and leadership development?
If so, you would be a great fit to join our team as a Customer Service Representative at Citizens State Bank in our Hudson, WI office! 
Job duties for this position include:
<ul>
<li>Serve as a vital point of contact for our customers</li>
<li>Process daily transactions</li>
<li>Balance a teller drawer daily</li>
<li>Help customers in-person, over the phone, or online with any banking needs they have</li>
<li>Explain, promote, and sell bank products and services.</li>
</ul>
Our core values of integrity, customer focus, team focus, and agility are the foundation of our business and a guide that is used every day to serve our customers and employees alike. Our team enjoys collaborating with leadership who is respectful, supportive, and flexible as we work together toward a common goal of providing friendly, personalized service throughout our communities in Western Wisconsin. The bank is headquartered in Hudson and has four additional offices to serve its customers -- Elmwood, Menomonie, Roberts, and Woodville. 
There may be other daily and on demand duties as necessary. A complete job description is available by request. Citizens State Bank is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws. Citizens State Bank is a Member of the FDIC and an Equal Housing Lender.

Requirements
Applicants must possess excellent customer service skills and the ability to work well as a part of a team in a fast-paced environment. Cash handling and some computer skills are preferred. Prior banking experience is considered a plus but is not required. 
Applicants must have the ability to operate a computer, telephone, fax, postage machine, coin and currency counter, and must be able to lift up to 50 lbs. on occasion. 
Benefits
Citizens State Bank strives to be the employer of choice in our communities and offers all full-time employees a competitive salary, 401(k) including a company match, competitive health insurance, dental insurance and vision insurance. Additionally, employees are offered a generous Paid-Time Off plan (including all federal holidays)! Life and long-term disability insurance are also paid for by Citizens State Bank for all full-time employees.

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