Job Description
Job DescriptionWe are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication.
Responsibilities:
• Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support.
• Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution.
• Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction.
• Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations.
• Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations.
• Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly.
• Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.• High school diploma or equivalent is required; additional college education is helpful.
• At least one year of customer service experience is preferred, ideally in a call center or phone-based support environment.
• Comfortable handling inbound calls, outbound calls, and data entry responsibilities in a fast-paced setting.
• Basic proficiency with Microsoft Office or Microsoft 365 is required, along with the ability to learn internal and third-party software tools.
• Strong verbal and written communication skills, including the ability to understand instructions and prepare clear messages.
• Demonstrated listening skills with the ability to ask clarifying questions and respond thoughtfully to customer concerns.
• Able to stay calm, adaptable, and solution-oriented when managing pressure, shifting priorities, or unclear situations.