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<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Health Insurance Benefits</li>
<li>Career Growth Opportunities</li>
</ul>
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive a high volume of inbound calls and emails&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Meet personal and team quotas</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description
Customer Service Representative – Independent Insurance Agency (Personal &amp; Commercial Lines)
Location:&nbsp;Snow Hill, NC Job Type:&nbsp;Full-Time Training Provided | Growth Opportunities | Great Team Environment
Job Summary
Join a growing&nbsp;independent insurance agency&nbsp;and start a rewarding career in insurance! We’re hiring a&nbsp;Customer Service Representative&nbsp;to support both personal and commercial clients.&nbsp;Training is provided, and there are&nbsp;excellent growth opportunities&nbsp;once licensed. If you’re organized, friendly, and eager to learn, we want to hear from you!
About Us
Eastern Carolina Insurance is a locally owned&nbsp;independent insurance agency&nbsp;representing multiple top-rated carriers. We’re dedicated to helping individuals, families, and businesses protect what matters most through personalized coverage and outstanding service.
We’re looking for a friendly, dependable, and motivated&nbsp;Customer Service Representative (CSR)&nbsp;to join our team. This position supports both&nbsp;personal and commercial insurance clients&nbsp;and offers&nbsp;training, licensing assistance, and career growth opportunities&nbsp;within the agency.
Responsibilities
<ul>
<li>Provide excellent customer service to new and existing clients via phone, email, and in person</li>
<li>Process policy changes, renewals, certificates, and ID cards</li>
<li>Assist clients with billing questions, claims reporting, and coverage inquiries</li>
<li>Support both personal and commercial lines teams with day-to-day service needs</li>
<li>Maintain accurate client records in the agency management system</li>
<li>Collaborate with agents to ensure smooth operations and client satisfaction</li>
</ul>
Qualifications
<ul>
<li>Prior insurance or customer service experience preferred, but&nbsp;training will be provided</li>
<li>Willingness to obtain a&nbsp;Property &amp; Casualty license within 90 days&nbsp;(agency support provided)</li>
<li>Strong attention to detail, organization, and communication skills</li>
<li>Positive, team-oriented attitude and eagerness to learn</li>
<li>Proficient in Microsoft Office and comfortable with technology</li>
</ul>
Pay &amp; Benefits
<ul>
<li>Starting pay:&nbsp;$11.00 – $14.00 per hour (based on experience)</li>
<li>Paid time off and holidays</li>
<li>401(k) with employer match</li>
<li>Training and licensing support provided</li>
<li>Career advancement opportunities&nbsp;(Account Manager, Producer, or Specialist roles)</li>
<li>Continuing education and professional development</li>
</ul>
Schedule
<ul>
<li>Monday to Friday</li>
<li>In-office</li>
</ul>
How to Apply
If you’re ready to start or grow your career in insurance with a supportive, community-focused team, we’d love to hear from you!
Apply today&nbsp;with your résumé and a brief cover letter.
Job Type: Full-time
Benefits:
&nbsp;
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Professional development assistance</li>
<li>Vision insurance</li>
</ul>
&nbsp;
Language:
&nbsp;
<ul>
<li>Spanish (Required)</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a customer service representative who is reliable, dependable and has a strong work ethic.&nbsp; Great opportunity to grow within the company for those who work hard and are team players. A customer service representative, or CSR, will act as a liaison, provide services, information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.&nbsp;

<h3>Job Description</h3>
Job Description Customer Service Representative (CSR) Job Summary: As a Customer Service Representative at Carolina HVAC and Electrical, you will play a crucial role in ensuring the smooth operation of administrative tasks. Your responsibilities will include interacting with clients, addressing client inquires, ensuring customer satisfaction, maintaining office cleanliness and organization, and assisting with basic clerical duties. This position requires excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. &nbsp;Why Carolina HVAC and Electrical? We exist to transform the service trades, one person and one project at a time. At our core, we’re a people-first organization that: 
<ul>
<li>Grows whole, healthy team members</li>
<li>Creates a fun and mission-minded culture</li>
<li>Strives to honor God and expand His Kingdom through our work</li>
</ul>
We don’t just fix systems. We build trust — by showing up, doing excellent work, and treating people right. Key Responsibilities: 
<ol>
<li>Administrative Support: Provide general administrative support such as answering phones, responding to emails, and directing inquiries to the appropriate personnel.</li>
<li>Data Entry: Assist with data entry tasks including updating customer information, maintaining records, and organizing files.</li>
<li>Scheduling: Coordinate office activities and schedules, including scheduling appointments, meetings, and deliveries.</li>
<li>Cleaning: Maintain cleanliness and organization of the office, including common areas and workspaces.</li>
<li>Technician Collaboration: Assist technicians with paperwork completion, including work orders, service reports, and customer invoices.</li>
<li>Various Duties: Perform other duties as assigned by management to support the efficient operation of the company.</li>
<li>Customer Database: Maintain the preferred customer database with the most up to date information for the customer.&nbsp;</li>
<li>Marketing: Various marketing duties include helping design items for marketing, visiting potential customers with other leaders, and other similar task related to building trust based relationships with our customers.</li>
</ol>
 Qualifications: 
<ol>
<li>Education: High school diploma or equivalent; additional education or training in office administration is a plus.</li>
<li>Industry Experience: Prior experience in an office support role is preferred, particularly in a similar industry such as HVAC or electrical services.</li>
<li>Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software applications.</li>
<li>Organizational Skill: Strong organizational skills with the ability to prioritize tasks and manage time effectively.</li>
<li>Communication: Excellent communication skills, both verbal and written.</li>
<li>Detail-Oriented: Attention to detail and accuracy in completing tasks.</li>
<li>Team Player: Ability to work independently with minimal supervision as well as collaboratively within a team.</li>
<li>Flexibility: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.</li>
<li>Professional: Professional demeanor and customer service orientation.</li>
</ol>
&nbsp;&nbsp;Skills required:&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Active Listening&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Problem Solving&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Empathy&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Clear Communication&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Time Management&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Teamwork and Collaboration&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Positive Attitude&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Passion&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Relationship Building&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Ethical and Transparent Decision Making&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Consistent Customer Experience&nbsp;&nbsp; &nbsp; What do We Expect We expect all team members to live by our core values. These are our guiding principles, which inform all our decisions. They are the 5 Gs. Grit: We solve problems rather than avoid them Growth: We keep learning and embrace change.&nbsp; Generosity: We are excellent stewards of our profits. Greatness: We pursue excellence in the ordinary and do the right thing... every time. Gratitude: We hold our blessings with deep humility. &nbsp; &nbsp; This job description outlines the key responsibilities and qualifications for the Customer Service Representative at Carolina HVAC and Electrical. We are looking for a motivated individual who is eager to contribute to our team and support our business operations effectively.

<h3>Job Description</h3>
Job Description JOB SUMMARYThe Customer Service Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role is responsible for determining client issues, offering possible solutions, and providing follow-up as needed. Customer service agents may handle inbound, outbound, or a combination of both types of customer interactions. JOB RESPONSIBILITIES
<ul>
<li>Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.</li>
<li>Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.</li>
<li>Refer unresolved customer grievances to designated departments for further investigation.</li>
<li>Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.</li>
</ul>
SKILLS
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Attention to detail and strong customer service skills.</li>
<li>Effective interpersonal skills with the ability to work independently.</li>
<li>Strong time management and organizational skills.</li>
<li>Ability to accurately document and record customer/client information.</li>
<li>Previous experience with computer applications such as MS Outlook or data entry software.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High School Diploma or GED preferred.</li>
<li>0–2 years of customer service-related experience required.</li>
</ul>
 
Education: High School 
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. 
<h3>Company Description</h3>
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

<h3>Job Description</h3>
Job DescriptionJob ProfileJob Title: Customer Service Representative Location: Middle River, MD Hire Type: Contingent-to-hirePay Range: $17-18.50/hourWork Model: Remote after trainingRecruiter Contact: Jessica Blake <a href="mailto:jessica@marykraft.com" target="_blank">jessica@marykraft.com</a>/ 443-345-3309Nature &amp; Scope:Positional OverviewImagine Staffing is recruiting Customer Service representatives for our client, an international transportation organization. The Customer Service Representative will be responsible for delivering quality service and accurate information to customers. The CSR must correctly open accounts, explain policies and procedures, and handle payment information. This role also involves ensuring that service standards are maintained and met.Role &amp; Responsibility:Tasks That Will Lead to Your Success
<ul>
<li>Accurately explains the terms/conditions and policies/and procedures relating to the account.</li>
<li>Processes account payments and completes the cash-out at the end of the shift.</li>
<li>Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.</li>
<li>Performs account maintenance, including account changes, adjustments, and statement requests.</li>
<li>Reach out to customers for more account details.</li>
<li>Assists in problem correspondence as required.</li>
<li>Prepare reports, including the CSR Daily Activity report and cash out report.</li>
<li>Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV</li>
<li>Communicates business rules, policies, and procedures governing violation processing</li>
<li>Reviews the violation appeals process with appellants</li>
<li>Receives incoming phone calls and chat requests regarding DMV services</li>
<li>Communicates business rules, policies, and procedures governing DMV services</li>
<li>Administrative functions to include image review and violation lookups</li>
<li>Regular and predictable attendance is an essential function of this job.</li>
</ul>
Skills &amp; ExperienceQualifications That Will Help You Thrive 
<ul>
<li>Previous experience in customer service, call centers, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>High School Diploma or G.E.D.</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Understanding of "Customer Experience."</li>
<li>Proficient in Microsoft Windows and Microsoft Office.</li>
<li>Strong listening and telephone skills; ability to manage stressful situations appropriately.</li>
</ul>

<h3>Job Description</h3>
Job Description
Farmers Insurance Agency seeking a friendly, detail-oriented, and knowledgeable Customer Service Representative (CSR) to join our insurance team. The CSR will be the first point of contact for policyholders and potential clients, providing information about insurance products, assisting with policy inquiries, resolving issues, and ensuring a positive customer experience.
Note: Texas Property &amp; Casualty Insurance License is required. If you do not have an active P&amp;C License, you'll need to obtain that prior to starting the job.
<ul>
<li>Competitive wages</li>
<li>Quarterly Bonuses with Commissions</li>
<li>Access to Health Insurance (50/50 cost-split)</li>
<li>Career Development Plan (including assistance with attaining proper Texas Insurance Licenses)</li>
<li>Paid vacations after 1 year of employment</li>
<li>The opportunity for upward advancement and increased compensation</li>
</ul>
 Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Life Insurance
Dental Insurance
Vision Insurance

 Responsibilities 
<ul>
<li>Professionally answer and direct incoming calls</li>
<li>Contact existing clients to schedule policy review appointments with Agents</li>
<li>Contact potential clients to schedule sales meetings for Agents</li>
<li>Manage social media accounts and web pages</li>
<li>Help maintain overall organization of the office</li>
<li>Enter, file, and manage account information in computer system</li>
<li>Process and handle client payments</li>
</ul>
 Requirements 
<ul>
<li>Will provide exceptional customer service to our new and existing clients</li>
<li>Possess excellent organizational skills with proficiency to multi-task, follow-through and follow-up</li>
<li>Possesses proficient computer/math skills</li>
<li>Has a strong attention to detail</li>
<li>Is proactive, self-disciplined and can prioritize duties</li>
<li>Possesses strong understanding of Social Media, and can create unique/engaging content</li>
<li>Is comfortable working with a small team and independently</li>
<li>Can handle a variety of reception and data processing duties while providing administrative support for our team</li>
<li>Has reliable transportation to and from work</li>
<li>Has a High School diploma (or equivalent)</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary/Objective 
Interact with customers to provide and process information in response to: orders, concerns and requests regarding our products and services. Provide prompt, courteous and effective handling of all customer requests. 
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Deal directly with customers either by telephone or electronically.</li>
<li>Respond promptly to customer inquiries.</li>
<li>Answer inbound phone calls.</li>
<li>Input supply orders. </li>
<li>Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel. </li>
<li>Accept other responsibilities as assigned.</li>
<li>Complete training as identified by standard operating procedures and procedural work instructions. </li>
<li>Regular attendance is an essential job function.</li>
<li>Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement. </li>
</ul>
Competencies/Success Factors 
<ul>
<li>Project/Task Management</li>
<li>Detail Orientation/Quality Focus</li>
<li>Results Focus/Output Orientation</li>
<li>Adaptability/Flexibility</li>
<li>Interpersonal Communication</li>
<li>Customer Focus</li>
<li>Problem Solving</li>
<li>Strategic Skills</li>
</ul>
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment
<ul>
<li>The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, effectively communicate with others. The normal environment is quiet and typical of an open office setting. </li>
<li>40% telecommunications, 60% in office </li>
</ul>
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<ul>
<li>Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.</li>
<li>Occasional lifting up to 50 lbs., occasional heavier lifting.</li>
<li>Occasional pushing, pulling and handling of materials.</li>
</ul>
Travel Very limited travel &lt; than 5%.
Required Education and Experience
<ul>
<li>High school diploma, GED or equivalent.</li>
<li>1 year of experience in sales support, customer service or marketing or equivalent experience.</li>
<li>Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.</li>
<li>Knowledge of relevant computer applications. </li>
</ul>
Preferred Education and Experience
<ul>
<li>Knowledge of customer service principles and practices. </li>
<li>Detail oriented and able to prioritize to manage many tasks at one time. </li>
<li>Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.</li>
</ul>
Additional Eligibility Qualifications None required for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

<h3>Job Description</h3>
Job Description
Are you ready to start your career at The Baker Insurance Agency LLC, where we prioritize customer service excellence and community relationships above all else? Located in beautiful Traverse City, Michigan, our agency is deeply rooted in providing top-notch service to our valued clients. We are currently seeking a dedicated Insurance Account Representative to join our team.
In this role, you will have the opportunity to engage with clients, provide personalized solutions, and contribute to the overall success of our agency. The Baker Insurance Agency LLC is committed to fostering a positive work environment that encourages growth, collaboration, and continuous improvement.
If you are passionate about delivering exceptional customer service, building strong relationships, and working within a supportive team environment, we invite you to apply for this position today and become a valued member of our close-knit team.
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Uncapped Earning Potential

 Responsibilities 
Client Interaction: Engage with customers in person, offering personalized insurance advice and solutions.
Policies Management: Handle policy inquiries, modifications, and updates accurately and efficiently.
Claims Assistance: Assist clients with filing insurance claims and provide guidance throughout the process.
Customer Support: Address client inquiries and concerns promptly, ensuring timely and satisfactory resolutions.
Documentation: Maintain accurate records of client interactions and policy details.
 Requirements 
Customer Service Skills: Strong ability to communicate effectively, build rapport with clients, and provide exceptional service.
Organizational Skills: Detail-oriented with the ability to manage multiple tasks, prioritize workload, and meet deadlines.
Insurance Knowledge: Basic understanding of insurance products, services, and industry practices preferred.
Professionalism: Maintain a positive attitude, professional demeanor, and represent the agency in a courteous and helpful manner at all times.
Team Player: Collaborate effectively with colleagues, contribute to a positive work environment, and support team goals.
Location: Must be located in or willing to relocate to Traverse City, Michigan.

<h3>Job Description</h3>
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
 
**This is an onsite position**

SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Personally exhibits, recruits and coaches associates consistent with Core Behaviors</li>
<li>Responsible for promoting culture of safety</li>
<li>Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. </li>
<li>Analyze and assess customer needs completely and accurately with efficiency.</li>
<li>Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.</li>
<li>Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders.</li>
<li>Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. </li>
<li>Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. </li>
<li>Develop a detailed working knowledge of Blackhawk policies, procedures and practices.</li>
<li>Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems. </li>
<li>Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.</li>
<li>Perform other duties as assigned </li>
<li>Perform work in accordance to ISO processes and procedures</li>
</ul>

QUALIFICATIONS:
<ul>
<li>Excellent written and verbal communications skills utilizing phone, email and instant message.</li>
<li>Excellent critical thinking skills to analyze and solve problems.</li>
<li>Diligent and detail oriented.</li>
<li>Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.</li>
<li>Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.</li>
<li>Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)</li>
<li>Experience in industrial field, B2B sales and/customer service.</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. </li>
</ul>

EDUCATION and/or EXPERIENCE:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum 1 year previous experience in customer service or inside sales preferred.</li>
<li>Experience in cutting tools, abrasives and MRO areas preferred.</li>
<li>Experience with Microsoft office suite required.</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
 
PPE REQUIRED: 
<ul>
<li>Wrist rest for keyboard and mouse pad</li>
</ul>
 
BENEFITS:
<ul>
<li>Health Insurance BCBS of OK HDHP</li>
<li>HSA with Employer match (must meet criteria)</li>
<li>Dental and Vision Insurance</li>
<li>401K Plan and Company Match</li>
<li>FSA (Full FSA, Limited FSA, and Dependent FSA)</li>
<li>Company paid Long Term and Short-Term Disability</li>
<li>Company paid basic Life Insurance and AD&amp;D/</li>
<li>Supplemental life and AD&amp;D/Dependent life</li>
<li>Ancillary Critical Illness Insurance (Wellness Rider Included)</li>
<li>Ancillary Accident Insurance (Wellness Rider Included)</li>
<li>Ancillary Hospital Indemnity</li>
<li>Employee Assistance Program (EAP) – Includes concierge services and travel assistance.</li>
<li>Paid Time Off</li>
<li>Holiday Paid Time Off</li>
<li>Gym Reimbursement</li>
<li>Quarterly Wellness challenge with a chance to will money or prizes</li>
<li>Tuition Reimbursement – after 1 year of employment</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Employer

**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

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