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Customer Service Representative

The Cool Guy, LLC
locationQueen Creek, AZ, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionSalary: $18-$20/hour

CUSTOMER SERVICE REPRESENTATIVE ($18-$20/ hour)


About Us
The Cool Guy, LLC is a family owned and operated HVAC company that provides residential and commercial services. These include installation, replacement, and maintenance services. We are a growing company thats looking for someone who is willing and able to grow with us. We have built a reputation of excellence, integrity, and keeping it Cool in the Phoenix Metro area. We would like to hire a person with these same ideals for a position as a Cool Guy Customer Service Representative.


Job Description: As a customer service representative, you are the first link between a client and our business. The first impression they get when calling in and the one that will help establish that relationship.

Duties:

  • Handle inbound customer inquiries with focus on converting calls into booked appointments.
  • Strategically schedule and assign our technician teams in a fast paced environment.
  • Conduct outbound calls for job follow ups, unsold estimates, membership opportunities.
  • Utilize software to document customer interactions and update account information regularly
  • Identify and escalate priority issues to the appropriate department and coordinate with team for resolution
  • Review and close out jobs
  • Maintain a high level of professionalism and phone etiquette at all times

Qualifications:

  • Strong communication skills in English
  • Solution-oriented and proactive
  • High attention to details
  • Comfortable with multi-tasking in high demand environments
  • Punctual, and dependable.
  • Most importantly, the ability to work well with others, contribute to company-wide goals and have fun!

Join our team and enjoy competitive pay, a supportive work environment, and paid sick time.

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