Job Description
Job DescriptionSalary: $18-$20/hour
CUSTOMER SERVICE REPRESENTATIVE ($18-$20/ hour)
About Us
The Cool Guy, LLC is a family owned and operated HVAC company that provides residential and commercial services. These include installation, replacement, and maintenance services. We are a growing company thats looking for someone who is willing and able to grow with us. We have built a reputation of excellence, integrity, and keeping it Cool in the Phoenix Metro area. We would like to hire a person with these same ideals for a position as a Cool Guy Customer Service Representative.
Job Description: As a customer service representative, you are the first link between a client and our business. The first impression they get when calling in and the one that will help establish that relationship.
Duties:
- Handle inbound customer inquiries with focus on converting calls into booked appointments.
- Strategically schedule and assign our technician teams in a fast paced environment.
- Conduct outbound calls for job follow ups, unsold estimates, membership opportunities.
- Utilize software to document customer interactions and update account information regularly
- Identify and escalate priority issues to the appropriate department and coordinate with team for resolution
- Review and close out jobs
- Maintain a high level of professionalism and phone etiquette at all times
Qualifications:
- Strong communication skills in English
- Solution-oriented and proactive
- High attention to details
- Comfortable with multi-tasking in high demand environments
- Punctual, and dependable.
- Most importantly, the ability to work well with others, contribute to company-wide goals and have fun!
Join our team and enjoy competitive pay, a supportive work environment, and paid sick time.