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<h3>Job Description</h3>
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Grapevine, TX, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. &nbsp; This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Grapevine,TX! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
<ul>
<li>Handle patient scheduling, appointments, multi-phone line</li>
<li>Gather new patient data; keep track of all patient referrals</li>
<li>Disseminate information to patients; act as a go-between for patients and physicians &nbsp;</li>
<li>Send and keep a log of all reports sent to doctors</li>
<li>Collect all payments; insurance verification</li>
<li>Collect/open mail; distribute mail to proper areas/people</li>
<li>Send benefits paperwork to billing companies</li>
<li>Handle all scheduling and ensuing communication</li>
<li>Answer phones, act as a patient liaison, answer any questions from potential or current patients</li>
<li>Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations</li>
<li>Collect new patient intake information; track all clinic referrals</li>
<li>Fax reports to physicians; keep a log of incoming reports</li>
<li>Verify Insurance and track insurance-covered visits; take copayments</li>
<li>Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company</li>
<li>Communicate with the office manager and clinicians about scheduling/patient arrival</li>
</ul>
Required Skills
<ul>
<li>High school diploma or equivalent</li>
<li>Valid driver's license and reliable transportation</li>
<li>Great communicator and multitasker, detail-oriented</li>
<li>Positive attitude, good work ethic, integrity and empathetic toward people that are in pain&nbsp;</li>
<li>H.S. graduate or GED certificate</li>
<li>Up-to-date DL and a dependable vehicle</li>
<li>Excellent at handling details, communicating and multitasking</li>
<li>Great demeanor, strong integrity and compassion</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionClient Care Specialist (Customer Service/Billing) If you have a passion for helping others and enjoy interacting with the public, FYZICAL Therapy &amp; Balance Centers, a leading physical therapy and wellness company, has a Client Care Specialist opening in Charlotte area, NC, that is a perfect fit for you! As the first and last person our patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. &nbsp;You will join a high performing team that works together to help patients get back to the lives they love. We are committed to changing the physical therapy and wellness industry by creating innovative, non-traditional, individualized treatment plans. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career with an ownership team and clinical staff who are fully invested in your success. &nbsp;As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. If you are ready to accelerate career growth with a company that provides a competitive compensation and benefits package while also being unmatched in the PT space, apply for FYZICAL's Client Care Specialist opening today! Responsibilities
<ul>
<li>Greet and welcome patients as they enter the clinic to create a great first impression</li>
<li>Confirm patient scheduling, appointments, reminders, cancellations (via phone, e-mail, etc.)</li>
<li>Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies</li>
<li>Disseminate information to patients and act as a go-between for patients, FYZICAL clinical staff, and referring physicians</li>
<li>File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage</li>
<li>Review treatment plan fees and payment options with patients</li>
<li>Collect and manage all payments, insurance verification, explanation of benefits communication</li>
<li>Maintain knowledge of various insurance plans and networks</li>
<li>Utilize WebPT for patient scheduling and records</li>
<li>Fax reports to physicians and keep a log of incoming reports</li>
<li>Communicate with management and clinicians about scheduling/patient arrival</li>
</ul>
Required Skills
<ul>
<li>High school diploma or equivalent</li>
<li>Valid driver's license and reliable transportation</li>
<li>Great communicator and multitasker, detail-oriented</li>
<li>Positive attitude, good work ethic, integrity and empathetic toward people that are in pain&nbsp;</li>
<li>H.S. graduate or GED certificate</li>
<li>Up-to-date DL and a dependable vehicle</li>
<li>Excellent at handling details, communicating and multitasking</li>
<li>Great demeanor, strong integrity and compassion</li>
</ul>

<h3>Job Description</h3>
Job Description
About Figure
Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We're helping homeowners tap their liquidity easily, efficiently, and reasonably for purpose-driven, significant expenditures - everything from dream home renovations and debt consolidation to small business formation.
Since our founding in 2018, we've become the country's #1 non-bank HELOC lender and are publicly traded on Nasdaq (ticker: FIGR). We use AI and other cutting edge technology to lower costs and increase speed - and create delightful experiences for both our customers and employees. 
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!
Forbes Most Innovative Fintech Startups, 2025
Fast Company Most Innovative Companies in Finance &amp; Personal Finance
About the Role
We're looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you'll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You'll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.
In this role, you'll gain deep knowledge of Figure by working in a fast-paced call center environment, by becoming an expert in our products to resolve issues, and move customers confidently through the application process. Your communication skills, problem-solving ability, and attention to detail will drive critical outcomes that support our business goals and elevate the customer experience.
What You'll Do
<ul>
<li>Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.</li>
<li>Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.</li>
<li>Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email. </li>
<li>Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience. </li>
<li>Provide technical support and troubleshooting on a variety of platform issues. </li>
<li>Conduct video notary sessions with attention to detail and professionalism.</li>
<li>Participate in new training and licensing programs to grow your skills and support team goals.</li>
<li>Contribute to a high-energy, collaborative team environment in the Customer Support Center.</li>
</ul>
What We Look For
<ul>
<li>1+ years in a customer-facing role.</li>
<li>BA/BS from an accredited university preferred.</li>
<li>A dependable and reliable team player who thrives in a fast-paced, high-volume environment.</li>
<li>Adaptable and open to change as processes evolve.</li>
<li>Clear, confident, and compassionate communication skills.</li>
<li>Ability to become a licensed e-notary, including passing the Figure and state required background checks.</li>
<li>Successfully complete the required compliance training.</li>
<li>A solutions-oriented mindset and commitment to providing an outstanding customer experience.</li>
<li>Ability to build trust and rapport with customers over the phone and in writing. </li>
<li>Process driven organizational skills </li>
<li>A quick and flexible learning style with the ability to navigate new technology platforms.</li>
</ul>
How We Operate
This is a full time role based on a 40-hour work week. Schedules are assigned after training, and operate on a shift bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are Monday- Friday 10am-7pm CST. 
Salary
<ul>
<li>Compensation: $22/hr</li>
<li>Monthly Bonus: Can range anywhere from $0 - $1,300/month</li>
</ul>
Benefits
<ul>
<li>Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans</li>
<li>Company HSA, FSA, Dependent Care, 401k, and commuter benefits</li>
<li>Employer-funded life and disability insurance coverage</li>
<li>11 Observed Holidays &amp; PTO plan</li>
<li>Up to 12 weeks paid family leave</li>
<li>Continuing education reimbursement</li>
</ul>
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-MM1 #LI-Hybrid

<h3>Job Description</h3>
Job Description
Be Part of Something That Matters
At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we take that responsibility seriously.
With over 100 years of experience and a reputation for doing things the right way, we're driven by our values: innovation, integrity, and a deep commitment to safety.
If you're looking for a career where your work truly makes an impact, where ideas are welcomed, growth is encouraged, and every day has purpose, Viking is the place for you. Join us and help protect what matters most!
Provides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.
CUSTOMER SERVICE REP RESPONSIBILITIES:
<ul>
<li>Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.</li>
<li>Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.</li>
<li>Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.</li>
<li>Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.</li>
<li>Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.</li>
<li>Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.</li>
<li>Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.</li>
<li>Follows up with customers to ensure they are kept informed of the status of their request.</li>
<li>Cultivates and maintain relationships with customers and suppliers with regard to service.</li>
<li>Completes training curriculum</li>
<li>Follows all company policies and incorporates Standard Operating Procedures (SOP's).</li>
<li>Performs other duties as assigned.</li>
</ul>
CUSTOMER SERVICE REQUIREMENTS:
<ul>
<li>Minimum of 1 year in customer service or sales experience.</li>
<li>Demonstrated strong computer skills (JDE experience preferred).</li>
<li>Basic computer skills. Microsoft Windows and Office products are a plus.</li>
<li>1 year working in a multitask environment while under time constraints.</li>
<li>Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.</li>
<li>English is required for the U.S; Spanish and Portuguese is required for Latin America.</li>
</ul>
CUSTOMER SERVICE BENEFITS:
Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement
You should be proficient in:
<ul>
<li>Retail Sales</li>
<li>Customer Service</li>
<li>Measuring and Quoting</li>
<li>Territory Sales</li>
<li>Business-to-Business (B2B)</li>
<li>Outside Sales</li>
<li>Inside Sales</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCustomer Service RepresentativePay $16.00Hours 8am - 5pm Customer Service Clerk is responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries..What's in it for you?Staffworks associates are eligible for the following:
<ul>
<li>Accrued Paid Sick Leave</li>
<li>Referral Bonus Incentives</li>
<li>Become eligible for Health Insurance*</li>
</ul>
 Customer Service Clerk Responsibilities
<ul>
<li>Resolve customer complaints via phone, email, mail, or social media.</li>
<li>Use telephones to reach out to customers and verify account information.</li>
<li>Greet customers warmly and ascertain problem or reason for calling.</li>
<li>Cancel or upgrade accounts.</li>
<li>Assist with placement of orders, refunds, or exchanges.</li>
<li>Advise on company information.</li>
<li>Place or cancel orders.</li>
<li>Answer questions about warranties or terms of sale.</li>
<li>Suggest solutions when a product malfunctions.</li>
<li>Handle product recalls.</li>
<li>Attempt to persuade customer to reconsider cancellation.</li>
<li>Inform customer of deals and promotions.</li>
<li>Sell products and services.</li>
<li>Utilize computer technology to handle high call volumes.</li>
<li>Compile reports on overall customer satisfaction.</li>
</ul>
 Customer Service Clerk Qualifications:
<ul>
<li>High school diploma, general education degree, or equivalent.</li>
<li>Ability to stay calm when customers are stressed or upset.</li>
<li>Comfortable using computers.</li>
<li>Experience working with customer support</li>
</ul>
 We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. How to Apply:
<ul>
<li>Apply online now for this great opportunity! Please visit <a href="http://www.staffworkscny.com" target="_blank">www.staffworkscny.com</a></li>
<li>Call today (315) 735-5050'</li>
</ul>
INDITIES

<h3>Job Description</h3>
Job Description
We're seeking positive, energetic and outgoing Customer Service Representatives that can help our customers with product questions quickly and efficiently. You will be responsible for helping customer by providing product and service information and resolving any technical issues. No experience is required, we provide training.
Join the fastest growing team in Texas! We are seeking Entry Level Customer Service Representatives to join our team. Our Award Winning Team will provide hands on product training and continuous mentoring to help ensure your success. Seize the opportunity to grow your career today!
Customer Service Associate Duties and Responsibilities:
* Provide accurate and valid information for the customers
* Answering client questions
* Assist clients find what they are looking for
* Retain a positive and professional voice at all times
* Handle order Transactions
Customer Service Associate Requirements: 
* A high school diploma or GED or an appropriate equivalent
* Successful completion of training offered
* Good communications skills
* Must be 18+ years of age
* Ability to build rapport with clients

<h3>Job Description</h3>
Job Description
Kimber Mfg., Inc.
Job Description

Job Title: Customer Service Representative I
Location: Troy, AL
Classification: Non-Exempt
Grade: Hourly Grade 1
Department: Customer Service
Reports To: Director of Customer Service, Dealer Support, &amp; Product Services 
Date: 09/26/2025
SUMMARY/ OBJECTIVE
The Customer Service Representative I is a key factory staff member responsible for providing customers with a positive experience through effective inquiry resolution. The Customer Service Representative will work in concert with in-house departments to address incoming calls and emails from Kimber end users and dealers while achieving quality goals defined and established by upper management.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Develop a best in class service experience for the customer</li>
<li>Ensure the satisfactory resolution to customer inquiries by assisting with technical product concerns via phone, mail, and email</li>
<li>Understand/learn the nature and functionality of the products Kimber markets to ensure customer questions are answered accurately </li>
<li>Liaison between consumers and the Product Services department regarding repairs and service recommendations</li>
<li>Maintain an inventory of Customer Service material as directed</li>
<li>Exercise appropriate judgement in determining whether work may or may not be covered under warranty</li>
<li>Receive and process catalog requests</li>
<li>Lift and transport catalog and mailer boxes</li>
<li>Process return shipping labels</li>
<li>Report trends and other data as required</li>
<li>Recommend and implement tools to provide a superior customer interaction with the company</li>
<li>Attend trade shows and events as needed</li>
<li>Effectively communicate and notify supervisor when there are discrepancies</li>
<li>Must be able to accurately input all required data into the manufacturing database</li>
<li>Complete other duties as assigned by manager</li>
</ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Proficient with MS Office, email, and ability to master new applications (e.g. ERP software)</li>
<li>Knowledge of firearms; quality, features, safety, etc.</li>
<li>Professional and cordial demeanor</li>
<li>Accurately type 35 words per minute or faster</li>
<li>Ability to use phones, copiers, and other standard office equipment properly</li>
<li>Mastery of the English language</li>
<li>Excellent communication skills both verbal and written</li>
<li>Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm</li>
<li>Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs</li>
<li>Need to be detail oriented and highly organized with the ability to multi-task</li>
<li>Experience working independently with little supervision</li>
</ul>
EDUCATION/EXPERIENCE
Required:
<ul>
<li>High School Diploma or GED </li>
</ul>
Preferred:
<ul>
<li>Bachelor’s Degree in Business Administration or related field</li>
</ul>
LANGUAGE SKILLS
Ability to read, analyze, and interpret quality performance reports and create solutions. Ability to effectively present information to management, public groups, and/or boards of directors.
REASONING ABILITY
This position requires various reasoning abilities in order to be successful such as:
<ul>
<li>Ability to collect and document data </li>
<li>Ability to follow written and oral instructions </li>
<li>Ability to perform complex and varied tasks </li>
<li>Ability to perform simple, repetitive tasks for an extended period of time</li>
</ul>
COMPUTER SKILLS
Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook.
TRAVEL REQUIREMENTS
This position may require travel occasionally.
OTHER SKILLS AND ABILITIEs
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.
WORK AUTHORIZATION
This position requires compliance with the Export Administration Regulations ("EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Customer Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>License reimbursement</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Responsibilities: 
<ul>
<li>Establish customer relationships and follow up with customers, as needed.</li>
<li>Responding promptly to customer inquiries via phone and email.</li>
<li>Providing information about insurance policies, coverage details, and claims processes.</li>
<li>Assisting clients with policy changes, updates, and renewals.</li>
<li>Investigating and resolving customer issues or concerns with empathy and professionalism.</li>
<li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
</ul>
Requirements: 
<ul>
<li>Interest in marketing products and services based on customer needs</li>
<li>Excellent communication skills - written, verbal, and listening</li>
<li>People-oriented</li>
<li>Detail oriented</li>
<li>Proactive in problem-solving</li>
<li>Able to learn computer functions</li>
<li>Ability to work in a team environment</li>
<li>Property/Casualty insurance license (must be able to obtain, current licensees preferred)</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Overview
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
 We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
<ul>
<li> Establish customer relationships and follow up with customers, as needed</li>
<li> Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li>
<li> Use a customer-focused, needs-based review process to educate customers about insurance options</li>
<li> Maintain a strong work ethic with a total commitment to success each and every day</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li> Base Pay plus Commission</li>
<li> Paid Time Off (vacation and personal/sick days)</li>
<li> Valuable experience</li>
<li> Growth potential/Opportunity for advancement within my office</li>
</ul>
Requirements:
<ul>
<li>Bilingual a plus!</li>
<li>Excellent interpersonal skills</li>
<li> Excellent communication skills - written, verbal and listening</li>
<li> People-oriented</li>
<li> Organizational skills</li>
<li> Self-motivated</li>
<li> Detail oriented</li>
<li> Proactive in problem solving</li>
<li> Dedicated to customer service</li>
<li> Able to learn computer functions</li>
<li> Pride in getting work done accurately and timely</li>
<li> Ability to work in a team environment</li>
<li> Ability to multi-task</li>
<li> Provide timely and thorough activity reports to agent</li>
<li>Property &amp; Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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