Job Description
Job DescriptionCustomer Service RepresentativePay $16.00Hours 8am - 5pm Customer Service Clerk is responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries..What's in it for you?Staffworks associates are eligible for the following:
- Accrued Paid Sick Leave
- Referral Bonus Incentives
- Become eligible for Health Insurance*
Customer Service Clerk Responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Compile reports on overall customer satisfaction.
Customer Service Clerk Qualifications:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
How to Apply:
- Apply online now for this great opportunity! Please visit www.staffworkscny.com
- Call today (315) 735-5050'
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