field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!
 
<a href="https://www.youtube.com/watch?v=SdY7gWpaQ0o" target="_blank">https://www.youtube.com/watch?v=SdY7gWpaQ0o</a>
 
The Urology Group is searching for a Claims Resolution Specialist. The position is full time, Monday-Friday, 8am-4:30pm in our Norwood billing office.
 
The position is located in our Eastgate office at:
4360 Ferguson Dr
Cincinnati OH 45245
 
NO WEEKENDS, NO EVENINGS, NO HOLIDAYS
 
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
 Benefits:
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan 
 
GENERAL SUMMARY
 
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job Description
Position Title: Patient Service Representative (PSR)
Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker&nbsp;to train patients on the use of the LifeVest.
The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition.&nbsp; It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. &nbsp;
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.
Responsibilities:
<ul>
<li>Manage equipment &amp; garment inventory</li>
<li>Contact caregivers and family to schedule fittings</li>
<li>Available, willing and able to conduct evening and weekend activities</li>
<li>Willing to travel to patient’s homes for fittings or follow up visits</li>
<li>Disclose their family relationship with any potential referral source</li>
<li>Program equipment according to the prescribing physician’s orders</li>
<li>Measure the patient and determine correct garment size</li>
<li>Train the patient &amp; other caregivers in the use of the LifeVest</li>
<li>Have the patient sign a Patient Agreement &amp; WEAR Checklist</li>
<li>Fax the signed copy of the Patient Agreement &amp; WEAR Checklist to ZOLL within 24 hours of the&nbsp;assignment</li>
</ul>
Qualifications:
<ul>
<li>Have 1 year patient care experience
<ul>
<li>Patient experience must be professional (not family caregiver)</li>
</ul>
</li>
<li>Patient experience must be documented on resume</li>
<li>Willing to have a background check completed</li>
<li>Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL</li>
<li>Disclose personal NPI number (if applicable)</li>
<li>Have a valid driver’s license and car insurance</li>
<li>Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid&nbsp;by ZOLL</li>
</ul>
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Patient Service Representative

<h3>Job Description</h3>
Job Description
Job Title: Patient Service Representative
Location: 5812 S. Durango Dr., Las Vegas, NV 89113
Job Type: Full-Time
Compensation: Competitive pay, benefits, and paid vacation time
Join Our New Dental Practice as a Patient Service Representative!
We're opening a brand-new dental office in Southwest Las Vegas and are looking for a Patient Service Representative (PSR) to be the first friendly face our patients see. Located at 5812 S. Durango Dr., our modern practice is built on high-quality care, a warm patient experience, and a strong sense of team.
If you're organized, personable, and enjoy helping people, this is your chance to be part of something exciting from the ground up.
What We Offer:
<ul>
<li>Competitive pay</li>
<li>Comprehensive benefits</li>
<li>Paid vacation time</li>
<li>A brand-new, professional, and welcoming work environment</li>
<li>Supportive team and opportunities to grow within the practice</li>
<li>Direct contribution to building a positive patient experience</li>
</ul>
Responsibilities:
<ul>
<li>Greet patients and manage check-in/check-out processes</li>
<li>Schedule and confirm appointments</li>
<li>Verify insurance and assist with billing inquiries</li>
<li>Answer phone calls and respond to patient questions</li>
<li>Maintain accurate patient records</li>
<li>Support clinical staff as needed to ensure smooth daily operations</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in a dental or healthcare front office</li>
<li>Strong communication and interpersonal skills</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Experience with dental or medical software is a plus (training available)</li>
<li>Professional, compassionate, and patient-focused mindset</li>
</ul>
Be a Founding Member of Our Team
We're building more than just a dental office-we're building a place where patients feel valued and team members feel empowered. If you're ready to grow with a supportive and ambitious team, we'd love to meet you.
Apply today and help us create a great patient experience from day one!

<h3>Job Description</h3>
Job Description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
<ul>
<li>Competitive Health &amp; Welfare Benefits</li>
<li>Monthly $43 stipend to use toward ancillary benefits</li>
<li>HSA with qualifying HDHP plans with company match</li>
<li>401k plan after 6 months of service with company match (Part-time employees included)</li>
<li>Employee Assistance Program that is available 24/7 to provide support</li>
<li>Employee Appreciation Days</li>
<li>Employee Wellness Events</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED or equivalent is required.</li>
<li>1–2 years of experience in a hospital, medical office, or customer service setting (preferred).</li>
<li>Familiar with and understand Medicare, Medicaid and other government payors and HMO/PPO payors guidelines and principals.</li>
<li>Understands benefits (i.e.: deductibles, copays, and coinsurance) and how to calculate estimates per the payor contract as applicable.</li>
<li>Previous patient registration in a medical office, hospital or outpatient surgery center.</li>
<li>Medicare, Medicaid and other government payor guidelines.</li>
<li>Clear understanding of insurance benefits and how to calculate patient responsibility.</li>
<li>Knowledge of Patient Registration.</li>
<li>Strong customer service and communication skills.</li>
<li>Ability to communicate patient responsibility clearly with patients, communicate with physician’s office staff, payors and hospital teammates.</li>
<li>Ability to resolve issues in a professional manner.</li>
<li>Ability to work independently with minimal supervision.</li>
</ul>
Essential Functions
<ul>
<li>Greet patients, families, and visitors in a courteous and professional manner.</li>
<li>Answer and route incoming patient calls promptly and professionally.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Maintain confidentiality and compliance with HIPAA and hospital policies.</li>
<li>Assist with other clerical or administrative tasks as assigned.</li>
<li>Maintain a clean and organized work environment and ensure supplies are stocked.</li>
<li>Collaborate with other departments to ensure smooth patient flow and timely service.</li>
<li>Initiate and announce overhead emergency codes, including "Code Red" in the event of fire or smoke detection, following facility procedures.</li>
<li>Respond calmly and appropriately to emergency situations, including notifying security and/or emergency response teams.</li>
<li>Collect and verify patient demographics, insurance information, and required documentation.</li>
<li>Input accurate patient data into the hospital EMR system.</li>
<li>Prepare patient charts in advance of scheduled appointments to ensure all required documentation is complete and accurate. Include all necessary forms, such as consent forms. Patient Estimate Letters and procedure-specific paperwork</li>
<li>Obtain patient signatures for consent forms, insurance authorizations, and privacy acknowledgments.</li>
<li>Provide patients with information on hospital policies, procedures, and financial responsibilities.</li>
<li>Coordinate with clinical and billing departments to ensure proper patient flow and documentation.</li>
<li>Respond to patient and visitor inquiries and resolve registration issues efficiently.</li>
<li>Confirm and document insurance information to reduce the risk of claim denials.</li>
<li>Explain financial responsibility to patients when appropriate.</li>
<li>Accept and process payments for co-pays or deposits, when necessary.</li>
<li>Be familiar with individual payor guidelines and the process of collecting over the counter payments/deductibles/co-pay/coinsurance. Knowledge of payor contracts including Medicare, Medicaid and other government contracts and guidelines.</li>
<li>Investigate questionable information promptly, i.e. MVA and work comp information that conflicts with insurer information.</li>
<li>Notify Business Office Manager and Physician Office of any benefit, financial or authorization concerns or issues immediately.</li>
<li>Work two weeks ahead of surgeries to avoid late notice cancellations.</li>
<li>Contact patients in advance of their scheduled imaging appointments to provide information about their financial responsibility (e.g., co-pays, deductibles, self-pay estimates).</li>
<li>Review and explain out-of-pocket costs clearly and answer any patient questions regarding their financial obligation.</li>
<li>Work with patients to establish payment arrangements prior to their arrival, including setting up payment plans when appropriate and in accordance with organization policy.</li>
<li>Document all financial discussions and agreements and save this information in the appropriate system or shared folder for team access.</li>
<li>Ensure all payment plans are properly recorded and accessible to staff and billing teams to avoid confusion</li>
<li>Review entered information with patient to ensure accuracy.</li>
<li>Scan photo identification and insurance card(s) into EMR. Make any corrections to insurance information upon review of insurance card(s) when necessary.</li>
<li>Request Living Will/Advance Directives. Provide information if requested on where to obtain information on said forms to patient. Document when patient requests information and that it was provided in order to meet state and Joint Commission requirements.</li>
<li>Complete Medicare MSP questionnaire when necessary.</li>
<li>Collect patient responsibility upon admission.</li>
<li>Obtain patient signature on required forms.</li>
<li>Print labels and wristband and Facesheets. Review patient information with the patient and confirm accuracy after applying the wristband. Take chart with labels to Pre-op to notify nurses that patient is registered.</li>
<li>Meet or exceed monthly, quarterly and yearly cash collection goals.</li>
<li>Discusses patient information with other health team members in an appropriate environment.</li>
<li>Interacts with all patients, families, visitors and fellow teammates in a mature, responsible manner to ensure a positive and professional facility environment.</li>
<li>Must have a clear understanding of KPI and Metric’s measures and ability to complete daily tasks to meet Departmental and Hospital measures.</li>
<li>Schedule, reschedule, and cancel imaging appointments as needed</li>
<li>Communicate prep instructions for various imaging procedures (e.g., MRI, CT, X-ray)</li>
<li>Coordinate with imaging technologists and other departments to ensure proper patient flow</li>
<li>Verify imaging orders to ensure all information is accurate, complete, and matches the scheduled exam (e.g., exam type, body part, laterality, clinical indications).</li>
<li>If discrepancies or missing information are identified, follow established procedures to contact the ordering provider or their office to obtain a corrected or updated order.</li>
<li>Ensure all orders are finalized and properly documented in the patient chart prior to the appointment to avoid delays in care and ensure compliance with regulatory requirements.</li>
<li>Contact patients in advance to confirm their upcoming imaging appointments.</li>
<li>Verify appointment details including date, time, location, and type of exam.</li>
<li>Provide patients with any necessary preparation instructions (e.g., fasting, medication restrictions) specific to their imaging procedure.</li>
<li>Address any patient questions or concerns and ensure they understand check-in procedures and arrival time expectations.</li>
<li>Document confirmation in the appropriate system or communication log.</li>
<li>Other duties as assigned.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Title: Patient Service Representative (PSR)
Summary Description:
ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker&nbsp;to train patients on the use of the LifeVest.
The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition.&nbsp; It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. &nbsp;
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off.
Responsibilities:
<ul>
<li>Manage equipment &amp; garment inventory</li>
<li>Contact caregivers and family to schedule fittings</li>
<li>Available, willing and able to conduct evening and weekend activities</li>
<li>Willing to travel to patient’s homes for fittings or follow up visits</li>
<li>Disclose their family relationship with any potential referral source</li>
<li>Program equipment according to the prescribing physician’s orders</li>
<li>Measure the patient and determine correct garment size</li>
<li>Train the patient &amp; other caregivers in the use of the LifeVest</li>
<li>Have the patient sign a Patient Agreement &amp; WEAR Checklist</li>
<li>Fax the signed copy of the Patient Agreement &amp; WEAR Checklist to ZOLL within 24 hours of the&nbsp;assignment</li>
</ul>
Qualifications:
<ul>
<li>Have 1 year patient care experience
<ul>
<li>Patient experience must be professional (not family caregiver)</li>
</ul>
</li>
<li>Patient experience must be documented on resume</li>
<li>Willing to have a background check completed</li>
<li>Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL</li>
<li>Disclose personal NPI number (if applicable)</li>
<li>Have a valid driver’s license and car insurance</li>
<li>Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid&nbsp;by ZOLL</li>
</ul>
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<h3>Job Description</h3>
Job DescriptionSalary: $20.20 to $24.84 per Hour 
Job Summary: Number of Vacancies : 2
The Patient Services Representative is bilingual in English and Spanish and serves as a vital member of the front office team. This role supports patient access to care by rotating either monthly every 30 days or as operationally needed through three primary services areas: check-in, check-out, and the phone room. In the phone room, the representative professionally answers incoming calls, screens them based on the urgency of medical symptoms and patient history, and schedules appointments as appropriate. At check-in and check-out, they ensure smooth patient flow by completing registration, verifying insurance, collecting payments, and scheduling follow-up appointments. This position provides essential clerical and customer service support in alignment with established policies, procedures, and healthcare regulations. Representing the core values of Compassion, Commitment, and Excellence, the Patient Services Representative serves as a welcoming and dependable first point of contact for the community and upholds the mission of Del Puerto Health Center.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. Other duties may be assigned
Telephone:
 
<ul>
<li>Maintain a positive and welcoming attitude while assisting patients in accessing healthcare and addressing any barriers they may face.</li>
<li>Greet patients warmly to create a positive first impression and set the tone for their overall experience.</li>
<li>Schedule, confirm, and manage appointments for multiple providers, ensuring efficient coordination of the patient schedule.</li>
<li>Follow up on cancellations and no-shows, actively working to reschedule as needed to maintain continuity of care.</li>
<li>Screen and manage incoming calls, taking detailed messages that include key information such as the patients name, date of birth, phone number, pharmacy, and medications, before routing them to clinical staff or providers.</li>
<li>Verify patient insurance eligibility, providing assistance to patients in understanding and confirming their coverage.</li>
<li>Assist with front desk duties as needed, ensuring smooth day-to-day operations, including patient check-in and general inquiries.</li>
<li>Support office staff with administrative tasks such as filing, data entry, and record-keeping in alignment with clinic procedures.</li>
</ul>
<ul>
<li>Daily Schedule Preparation: Review all provider schedules one week in advance to ensure accuracy and identify any booking errors. This includes verifying that there are no unapproved double or triple bookings</li>
</ul>
FRONT DESK
 
<ul>
<li>Maintain a positive and professional attitude while assisting patients in accessing healthcare services and overcoming any barriers.</li>
<li>Greet and welcome patients, creating a friendly and supportive atmosphere to enhance their overall experience.</li>
<li>Using the EHR system, check patients in ensuring all information is accurately entered and updated.</li>
<li>Verify patient identity and confirm necessary consents, ensuring compliance with privacy and legal requirements.</li>
<li>Collect patient copays and payments, handling transactions accurately and maintaining confidentiality.</li>
<li>Be familiarized with our Patient Assistance Programs, keep up to date with any policy updates &amp; know how to collect the correct information from our patients.</li>
<li>Schedule, confirm, and manage appointments for multiple providers, ensuring smooth coordination of the clinics schedule.</li>
<li>Follow up on appointment cancellations and no-shows, actively rescheduling to support continuity of care.</li>
<li>Verify insurance eligibility, assist patients with understanding their coverage and guiding them through the verification process.</li>
<li>Assist with front desk operations, such as answering calls, directing patient inquiries, and providing general office support.</li>
<li>Maintain the reception area, ensuring it is clean, organized, and welcoming for all visitors.</li>
<li>Handle patient documentation, such as updating records, processing forms, and ensuring proper filing according to clinic protocols</li>
<li>Scanning -Scan and upload all incoming forms &amp; copies of patient insurance cards into the EHR before the end of each shift.</li>
</ul>
Supervisory Responsibilities: None
Qualification Requirements:
To perform this job successfully, an individual must perform satisfactorily in each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
NOTE: ALL PSRs are required to be language certified, DPHCD will pay for certification. You must be willing to become language certified within 90 days of employment.
Experience
<ul>
<li>Minimum 1-year medical office experience, preferred</li>
</ul>
 
Language, Education, And Licensing
<ul>
<li>Bilingual English/Spanish required, written and oral.</li>
<li>Ability to read and interpret documents operating and/or maintenance instructions, and procedure manuals.</li>
<li>Active (CPR) certification or able to become CPR certified within 60-days of hire</li>
<li>High School Diploma or GED</li>
</ul>
 
Other Skills And Abilities
<ul>
<li>Exceptional customer service skills, demonstrating sensitivity and respect for patient rights.</li>
<li>Strong communication abilities, including intermediate to advanced phone etiquette.</li>
<li>Highly organized, with excellent time management and attention to detail.</li>
<li>Knowledge of medical terminology and familiarity with standard medical office procedures, including computerized billing and accounts payable systems.</li>
<li>Proficient in operating office equipment, such as copiers, fax machines, adding machines, scanners, and computers.</li>
<li>Capable of multitasking and performing effectively in a high-pressure, fast-paced environment, using sound decision-making skills.</li>
<li>Flexible and adaptable, willing to work on an as-needed basis to meet the operational demands of the health center.</li>
</ul>
 
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb, balance, stoop, or crouch.
The employee may occasionally lift and/or move up to 50 pounds and push up to 100 pounds on wheels. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (See the complete Physical Requirements attached.)
Work Environment:
The business office work environment characteristics described here represent those encountered while performing the essential functions of this job.
Risk Exposure Category 1:
Risk of exposure to blood/body fluids, based on Health Clinic location.
DISCLAIMER: 
This job description indicates the critical features as described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The incumbent may be asked to perform other duties as assigned.
ADDITIONAL INFORMATION
<ul>
<li>All your information will be kept confidential according to EEO guidelines.</li>
<li>Del Puerto Health Care District is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</li>
<li>Del Puerto Health Care District participates in E-Verify during the hiring process for all new employees.</li>
<li>This recruitment is for two (2) vacant Patient Service Representative positions. Qualified applicants may also be considered for, screened for, and referred to other current vacancies for which they meet the minimum qualifications.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Us: When it comes to complex vitreoretinal cases, Southeastern Retina Associates (SERA) is the most experienced retina team in East Tennessee. We are a state-of-the-art practice of 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous of the eye. Since 1980 our physicians have demonstrated excellence in the treatment of vision-threatening diseases, including Age-related Macular Degeneration, Retinal tears/detachment, and Diabetic Retinopathy.
Overview We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This person will learn both areas of the front office of checking patients in and out of clinic and scheduling their follow up appointments. Travel around the Knoxville area is required. Starting pay with no previous experience is $16 hr., with medical front desk experience, $17-$18 hr. Travel Schedule: Roughly 3-4 Days: Knoxville (TVEC, Chapman Hwy, Dowell Springs), Powell, Oak Ridge, and Maryville. Roughly 1-2 Days (Out of town clinics): Sevierville, Morristown, Crossville, Athens, Kingston. We do offer a transportation van for these locations.
Responsibilities
<ul>
<li>Open/Close Location</li>
</ul>
Check In:
<ul>
<li>Check current insurance and verify insurance is up to date</li>
<li> Check demographics, phone number, and address and verify information is correct</li>
<li> All information should be updated at entry point (HCIT, Impact, and Allscripts)</li>
<li>Inform patient of any previous balances</li>
<li>Collect Co-pays, balances and deductibles if applicable upon entry</li>
<li>Scan all necessary patient information (ins cards, physician referrals, Picture ID’s, demographics, HIPAA, privacy policy, etc.)</li>
</ul>
Check Out:
<ul>
<li>Referral to other MD’s</li>
<li>Collect Co-pays, balances and deductibles if applicable upon entry</li>
<li>Scan all chart notes and corresponding information pertaining to the days visit</li>
<li>Schedules return appointments as per protocols</li>
<li>Verifies that all fee slips are marked with procedure, diagnosis, and Escribe codes, along with appropriate doctor name and date of service</li>
<li>Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department</li>
<li>Balance deposit at end of day (credit cards, cash, and checks)</li>
<li>Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner</li>
</ul>
Chart Prep:
<ul>
<li>All charts prepped (forms, referral, etc.)and ready for the next business day with printed schedule for back up</li>
<li>Check insurances and referrals for all patients for the next business day</li>
<li>All New Patient charts prepped with referring doctor note and or letter</li>
<li>Online check of Medicare/Medicaid</li>
<li>4 pages completed by patient every 3 years</li>
<li>Demographics completed every year</li>
<li>Handled all mail to post</li>
<li> Answers the phones and takes messages where applicable</li>
<li>Prep/Stock all equipment (scanners, printers, fax machines) with supplies</li>
</ul>
Skills
<ul>
<li>Previous experience in a medical office environment is preferred.</li>
<li>Proficiency in medical administrative support tasks and office management.</li>
<li>Familiarity with electronic health record systems, particularly Epic.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Ability to handle multiple tasks efficiently in a fast-paced environment.</li>
<li>A customer-focused attitude with a commitment to providing quality service.</li>
</ul>
This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.
If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.

<h3>Job Description</h3>
Job Description
Position Summary: The Patient Service Representative works at the front desk, checking patients in and out for their appointments, updating insurance and demographic information, and collecting payments.
Role and Responsibilities
<ul>
<li>Participate in Patient Centered Medical Home Care Team collaboration</li>
<li> Adhere to all policies and procedures</li>
<li>Greets patients and visitors in a welcoming manner in person and on the phone</li>
<li>Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times.</li>
<li>Check-in patients</li>
<li>Verify patient insurance prior to appointment to ensure coverage</li>
<li>Assists patients with insurance questions and registration forms.</li>
<li>Update patient demographics and other required forms, as needed</li>
<li>Communicate with patients to setup and schedule optimal appointment times</li>
<li>Collect and input data into the electronic health record</li>
<li>Refer to Patient Services, Patient Accounts, and/or Eligibility Assistance Coordinators, as needed</li>
<li>Task refill requests, patient questions, etc. to the appropriate person, as needed.</li>
<li>Check-out patients</li>
<li>Complete patient rescheduling as assigned</li>
<li>Review encounter and collect additional fees if necessary</li>
<li>Print patient plan and ensure there are no further questions</li>
<li>Reconcile encounters to ensure all patient fee tickets have been collected</li>
<li>Balance daily collections</li>
<li>Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)</li>
<li>Communicate effectively with the COO patient issues, training needs, insurance discrepancies, and scheduling conflicts</li>
<li>Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished</li>
<li>Contact transportation services for patients, as needed</li>
<li>Complete PHI, log as needed</li>
<li>Scan information into the computer system, as needed</li>
<li>Regular and predictable attendance</li>
<li>Complete five Peer Review audits quarterly</li>
<li>Ability to cooperate and work well with others</li>
<li>Attend monthly staff meetings</li>
<li>Performs other duties as assigned or requested</li>
</ul>
Qualifications and Education Requirements
<ul>
<li>High school diploma or equivalent</li>
<li>At least one year experience of office administration experience preferred</li>
</ul>
Preferred Skills
<ul>
<li>Ability to walk and alternate between sitting or standing for long periods</li>
<li>Ability to bend, squat, reach, pushing and pulling</li>
<li>Ability to lift or carry up to 25 pounds</li>
<li>Repeating motions that may include wrist, hands and/or fingers</li>
<li>Keyboarding</li>
<li>Talking</li>
<li>Hearing</li>
<li>Seeing</li>
<li>Driving</li>
<li>Communicating with others to exchange information</li>
</ul>
Benefits
<ul>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>401K with Match</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance </li>
<li>Much More </li>
</ul>
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

<h3>Job Description</h3>
Job Title: Patient Financial Rep Senior
Location: San Antonio, Texas
Shift: 9am to 5pm Monday to Friday
Schedule: 5 days a week - 40 hours
Roles and Responsibilities:
Experience working within a multi-facility hospital business office environment. Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms.
 Meets expectations of the applicable One Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs Revenue Cycle functions in a manner that meets or exceeds key performance metrics. Ensures PFS departmental quality and productivity standards are met. Collects and provides patient and payor information to facilitate account resolution. Responds to all types of account inquiries through written, verbal.
The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for patient accounts.

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