<h3>Job Description</h3>
Artists, visionaries, storytellers – that’s the Signature Fine Dining team at the Disneyland® Resort! Under our Culinary Director, Chef Andrew Sutton, our Fine Dining restaurants offer incredible growth opportunities to develop your skills as a professional chef, culinarian, and craftsman. With access to the best ingredients, our award-winning restaurants at Carthay Circle and Club 33 set the backdrop for one-of-a-kind experiences that can only be brought to life through our connection to our food! If you are ready to use your culinary skills in an innovative and fast-paced environment to create magic at our impressive Parks Signature Fine Dining restaurants, then apply for one of our hourly roles today! Hourly Opportunities may include: 
<ul>
<li>Signature Fine Dining/Dinner Cook </li>
<li>Signature Fine Dining/Demi Chef </li>
</ul>
 Basic Qualifications : 
<ul>
<li>You must be at least 18 years of age to be considered for these roles </li>
<li>Demonstrate 5 years of experience in culinary field/restaurant, or a culinary degree and 3 years of related experience </li>
<li>Strong communication and organizational skills; proven leadership and interpersonal skills with an ability to lead a team in a very fast-paced environment </li>
<li>Adept at troubleshooting and can calmly handle difficult situations </li>
<li>Proven ability to create, read, and understand recipes </li>
<li>Understand the purpose of the knife and when to use it </li>
<li>Exhibit a positive, friendly, and helpful attitude to our Guests and fellow Cast Members </li>
<li>Demonstrate excellent guest service skills and able to give appropriate service recovery </li>
<li>Demonstrate passion and enthusiasm for working in the kitchen </li>
<li>Proven knowledge of culinary techniques and terminology </li>
<li>Food Safety Certification or equivalent </li>
<li>Ability to work with technology (plate costing buffet system, CAFÉ system, KDS, Workbrain) </li>
<li>Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events </li>
</ul>
 Preferred Education : 
<ul>
<li>Vocation School training or High School certification</li>
<li>Culinary Education Degree, Certification from CIA, or equivalent</li>
<li>Basic wine knowledge</li>
</ul>
 Additional Information : SCHEDULE AVAILABILITY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events. SUBMITTING YOUR APPLICATION After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page. Ready to learn more about the exciting Culinary opportunities at the Disneyland Resort? Watch our recent Virtual Culinary Webinar and hear directly from our chefs and discover all the possibilities a career with Disney Culinary could provide. Learn about the variety of experiences and cuisines our teams bring to life! To watch the recording, click HERE
KEYWORD: DLR CASTING, dlrcasting, DLRCulinary, DLR Culinary, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles, DLRCulinary, DLR Culinary
 This posting is seeking candidates to fill multiple roles in California. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: <a href="https://jobs.disneycareers.com/benefits" target="_blank">https://jobs.disneycareers.com/benefits</a>.
<ul>
<li>The pay rate for this Signature Fine Dining/Dinner Cook role is $27.50 per hour.</li>
<li>The pay rate for this Signature Fine Dining/Demi Chef role is $29.50 per hour.</li>
</ul>

Disney Signature Dinner Specialist

<h3>Job Description</h3>
Job DescriptionCalling All Banking Relationship Managers, Premier Bankers, and Financial Advisors We have an incredible new opportunity launching in both our Orlando and California markets – Our Member Experience Advisor role! &nbsp;If you have experience as a Financial Advisor, Premier Banker, Private Banker or Sr Relationship Manager and have obtained your required licensing, this may be the role for you. As a Member Experience Advisor, you’ll be at the heart of our mission to create meaningful connections and be our members financial institution for life, while leading with purpose, fostering relationships, and helping members achieve their financial goals. The Opportunity This isn’t just a job – it’s a chance to make an impact. In this role, you’ll: •&nbsp;&nbsp; &nbsp;Be the trusted advisor: Serve as the primary contact for select members, offering personalized advice and tailored solutions that help them succeed.&nbsp; •&nbsp;&nbsp; &nbsp;Lead with integrity: Mentor branch team members, sharing your expertise to elevate the entire team’s performance. •&nbsp;&nbsp; &nbsp;Drive meaningful results: Partner with leadership to achieve retail growth objectives while always prioritizing what’s best for the member. •&nbsp;&nbsp; &nbsp;Deliver exceptional service: Educate members on innovative products, services, and digital tools to make managing their finances easier and more rewarding. What You’ll Bring We’re looking for someone who thrives on building connections and delivering results. &nbsp;You’ll need: •&nbsp;&nbsp; &nbsp;Proven experience in financial services and advising affluent clients. •&nbsp;&nbsp; &nbsp;Exceptional communication skills and a passion for delivering world-class service. •&nbsp;&nbsp; &nbsp;A leadership mindset and a desire to make a difference – not just in members’ lives but within your team and community. •&nbsp;&nbsp; &nbsp;A Series 7 and 66 or equivalent as well as insurance licenses for Life, Health, and Variable products. Why Partners? At Partners Federal Credit Union, we don’t just serve members – we empower them to reach their financial goals while creating meaningful relationships. Here, you’ll find: •&nbsp;&nbsp; &nbsp;A People-First Culture: We are driven by our commitment to our members and the communities we serve. Join a team that values collaboration, trust, and a shared purpose. •&nbsp;&nbsp; &nbsp;A Commitment to Your Growth: From professional development opportunities to clear career paths, we invest in you so you can invest in others. •&nbsp;&nbsp; &nbsp;As the credit union for The Walt Disney Company, our exclusive connection ensures best in class benefits and perks. Apply today to become a key part of the Partners Federal Credit Union story. Let’s create something extraordinary. &nbsp; This position is the main point of contact for a select group of Partners' affluent members, as well as other selected members from the branch and geography they cover. &nbsp;They are considered a key front-line leader for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable relationships with these Members by determining their financial needs and presenting and offering the best financial solution. The incumbent actively promotes and cross-sells Partners’ products and services during these transactions. The Member Experience Advisor serves as a leader to all levels of Member Experience Professionals, answering questions and resolving more complex member requests, and assists the Branch Manager and Member Experience Manager as needed. The incumbent is professional, mature in nature, very organized and knowledgeable while displaying a welcoming and positive demeanor with members and co-workers, and maintaining professional and ethical service standards set by Partners. Affluent Member focus while keeping Partners’ leadership competencies and core values centric to how you conduct business. The Member Experience Advisor needs to be versed in all Member Experience Professional positions to maintain capability to lead and inspect lower-level Branch positions. &nbsp;Securities/FINRA licensing required. &nbsp;While reporting directly to the Branch Manager, this role also collaborates closely with and is accountable to the MEA Program Manager to support strategic initiatives and ensure alignment with retail growth objectives. Essential Responsibilities: Comprehensive Relationship Management •&nbsp;&nbsp; &nbsp;Serve as the primary contact for affluent and select members, managing their complete banking and investment relationships using a proactive, consultative approach to retain, grow balances, and deepen relationships. Advice-Based Banking •&nbsp;&nbsp; &nbsp;Manage member relationships through an advice-based approach, ensuring members receive the best financial and investment products and services tailored to their needs, including multi-generational. Proactive Financial Needs Assessment •&nbsp;&nbsp; &nbsp;Identify changes in members’ life events and banking needs to recommend relevant financial solutions, helping members achieve financial success. Product and Service Expertise •&nbsp;&nbsp; &nbsp;Stay knowledgeable about current financial products, rates, and trends, including retirement products, CDs, money markets, and treasury ladders, to educate and guide members effectively. Transactional Support •&nbsp;&nbsp; &nbsp;Process a wide range of financial transactions, including deposits, withdrawals, payments, and check cashing, while ensuring all transactions meet quality control standards. Mentorship and Leadership •&nbsp;&nbsp; &nbsp;Mentor all levels of branch Member Experience Professionals passing on skills, knowledge, and information to enhance their performance and success. Operational Support and Decision-Making •&nbsp;&nbsp; &nbsp;Provide backup and support to the Member Experience Manager and Branch Manager in scheduling, overrides, interest rate exceptions, loan queue management, and sales coaching. •&nbsp;&nbsp; &nbsp;Collaborate with the MEA Program Manager to implement initiatives that drive retail success. Cross-Selling and Financial Growth •&nbsp;&nbsp; &nbsp;Promote the credit union’s objectives by cross-selling additional products and services, contributing to loan growth and increased assets at the branch. •&nbsp;&nbsp; &nbsp;Provide regular updates to the MEA Program Manager on performance metrics related to retail growth objectives. Regulatory Compliance and Documentation •&nbsp;&nbsp; &nbsp;Ensure all membership documents and loan documentation meet quality control standards and comply with policies, including CIP, OFAC, and Chexsystems. Member Education and Technology Adoption •&nbsp;&nbsp; &nbsp;Educate members on credit union technology and digital solutions, such as mobile and online services, to enhance convenience and financial literacy. Knowledge &amp; Skills Education Level: High School or GED (required) Years of Relevant Work Experience: &nbsp; 3 to 5 years (1 year minimum for Member Experience Professional) Language Skills: Spanish (preferred) Haitian Creole (preferred) &nbsp;&nbsp; Certifications, Licenses, Registrations, etc.: NMLS Certification – Preferred FL Notary – Preferred Medallion Signature Guarantee Certification – Preferred State L&amp;D Insurance License – Required FINRA 63 – Required FINRA Series 7 - Preferred FINRA Series 6 - Will Be Considered Continued employment for Series 6 applicants is contingent upon obtaining the Series 7 within 90 days (with possible extension to 120 days for extenuating circumstances) of onboarding. Other Training, Technical Skills or Knowledge: Ability to use a personal computer and related software applications including Microsoft Outlook. – Required Bachelor’s Degree – Preferred Experience in Episys – Preferred Experience using Springboard – Preferred Experience using Verafin – Preferred Abilities and Behaviors: •&nbsp;&nbsp; &nbsp;3+ years’ experience building and maintaining effective relationships with customers and Partners •&nbsp;&nbsp; &nbsp;3+ years of customer service experience •&nbsp;&nbsp; &nbsp;3+ years branch banking experience •&nbsp;&nbsp; &nbsp;Excellent member service and conflict resolution skills •&nbsp;&nbsp; &nbsp;Effective sales skills •&nbsp;&nbsp; &nbsp;Strong problem-solving skills •&nbsp;&nbsp; &nbsp;Clear and open communication skills •&nbsp;&nbsp; &nbsp;Flexible; easily adapts to change •&nbsp;&nbsp; &nbsp;Strong time-management, organizational skills &amp; ability to multi-task •&nbsp;&nbsp; &nbsp;Responsible; takes initiative and works independently •&nbsp;&nbsp; &nbsp;Strong teamwork skills •&nbsp;&nbsp; &nbsp;Excellent verbal, written and interpersonal skills •&nbsp;&nbsp; &nbsp;Highly motivated, ability to successfully achieve objectives Scope of the Job Performance Standards: •&nbsp;&nbsp; &nbsp;New Memberships: 5-8/Mo •&nbsp;&nbsp; &nbsp;Member Satisfaction Evaluation •&nbsp;&nbsp; &nbsp;Cash balancing standards •&nbsp;&nbsp; &nbsp;Quality Reviews – Loan / Memberships •&nbsp;&nbsp; &nbsp;Loan Originations: (12-17 funded applications/Mo, $300,000-$425,000/Mo) •&nbsp;&nbsp; &nbsp;8-12 Insurance Units/Mo, consisting of the following three: •&nbsp;&nbsp; &nbsp;PLP Units/ 35% Penetration •&nbsp;&nbsp; &nbsp;GAP/Units / 50% Penetration •&nbsp;&nbsp; &nbsp;MBI Units / 10% Penetration •&nbsp;&nbsp; &nbsp;5-7 Qualified Referrals/Mo consisting of the following three: •&nbsp;&nbsp; &nbsp;Wealth Management Referrals •&nbsp;&nbsp; &nbsp;Auto Advisor / Autoland Referrals •&nbsp;&nbsp; &nbsp;Home Mortgage Referrals •&nbsp;&nbsp; &nbsp;Investment Product Sales: 2 new accounts/Mo Discretion / Latitude: This role requires a moderate level of supervision. &nbsp;Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.&nbsp; Interactions: This role interacts with a combination of walk-in Members and outbound phone calls. There is a high level of interactions with all PFCU departments. Business / Work Environment: •&nbsp;&nbsp; &nbsp;Shift work including weekends and home visits consists of hours outside of an 8 - 5 schedule to cover the hours of operation. •&nbsp;&nbsp; &nbsp;Able / flexible to work evenings and Saturday at the convenience of the member. •&nbsp;&nbsp; &nbsp;Able / flexible to visit the member at their place of work or home Challenges: Sitting for a prolonged period of time and repetitive tasks. &nbsp;May perform different work functions within a normal workday. Training Requirements: Basic Compliance Training Requirements Basic NEO Training Requirements Core System Training Lending and New Account Platform Training Cards Training (Springboard &amp; Card Wizard) PLP Training Unity Training Basic Underwriting Training focusing on quality loan application interviewing process &amp; submission Physical Demands &amp; Environmental / Working Conditions: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Verbal communication where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Ability to hear average or normal conversations and receive ordinary information. Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. The hiring range for this position in Florida is $51,200 to $76,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.&nbsp; Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Licensed Banker - Disney University

<h3>Job Description</h3>
Job DescriptionPartners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members. For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience. At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work. Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way. Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive. Join us—and experience what it means to truly love what you do. The Member Experience Professional I provides excellent, professional service to Members, using consultative sales techniques to build loyalty and cross-sell Credit Union services. As a key representative of Partners Federal Credit Union, they develop long-term relationships with Members by identifying financial needs and offering suitable solutions. The role involves performing all teller functions, resolving complex problems, balancing daily totals, overseeing balancing, processing transactions, ensuring smooth flow and adequate coverage of the teller line, and maintaining professional service standards. Additional responsibilities include managing member accounts, ensuring accurate and up-to-date records, handling deposits, withdrawals, and other financial transactions efficiently and accurately. The Member Experience Professional I assists in the processing of loan applications by gathering necessary documentation and conducting initial reviews. They support the sales team in promoting credit union products and services, such as credit cards, mortgages, and savings accounts. Compliance with regulatory requirements and internal policies is critical, as is identifying and reporting any suspicious activities. The role also involves administrative tasks such as managing paperwork, filing, and data entry to ensure smooth operations. Effective member relationship management is key, building and maintaining relationships with Members to understand their financial needs and provide appropriate solutions. Finally, they work closely with senior Credit Union staff and other team members to support overall branch or department goals. Essential Responsibilities:
<ul>
<li>Efficient Teller Operations:
<ul>
<li>Ensure all teller functions comply with policies and security standards.</li>
<li>Maintain professional and effective teller operations, including balancing and securing funds.</li>
<li>Monitor cash levels, maintain inventory of negotiable items, and manage cash dispense machines</li>
</ul>
</li>
<li>Member Services:
<ul>
<li>Provide exceptional member service by meeting Members' needs promptly and professionally.</li>
<li>Resolve Members’ requests, problems, and questions; offer Credit Union products and services.</li>
<li>Be able to recognize when a Member request should be referred to colleagues in positions of higher authority and responsibility.</li>
<li>Process transactions, open new accounts, and handle consumer loans from start to finish.</li>
</ul>
</li>
<li>Leadership and Supervision:
<ul>
<li>Provide leadership through effective peer-to-peer coaching, delegation, and communication with support of leadership.</li>
<li>Train and support Member Experience Professional I peers, ensuring optimal performance and professional growth within the Branch.</li>
<li>Be able to provide glow and grow feedback regarding team performance and in support of peer growth and development.</li>
<li>Handle any special projects delegated by leader.</li>
</ul>
</li>
<li>Problem-Solving and Support:
<ul>
<li>Address complex transactions and sensitive Member relations issues.</li>
<li>Investigate and correct teller out-of-balance conditions.</li>
<li>Support personnel with day-to-day operations and Member interactions.</li>
<li>Effectively work the front Lobby desk, managing member wait time exceptions and handling transactions that can be handle quickly.</li>
</ul>
</li>
<li>Product Knowledge and Cross-Selling:
<ul>
<li>Communicate features and benefits of all Credit Union products and services. Educate Members on financial responsibility and promote additional products and services.</li>
<li>Conduct outbound calls for Member Service and Sales, following the 2/2/2 program.</li>
</ul>
</li>
<li>Transaction Processing:
<ul>
<li>Perform a wide range of financial transactions, ensuring accuracy and security.</li>
<li>Responsible for overrides.</li>
<li>Process deposits, withdrawals, transfers, payments, and check cashing.</li>
<li>Balance daily transactions and verify cash totals.</li>
<li>Demonstrate fundamental member engagement skills such as - greeting the Member with eye contact, smiling, inquiring about their business for the day and genuinely thanking them.</li>
</ul>
</li>
<li>Member Relationship Building:
<ul>
<li>Build a network of Member contacts through qualified leads and referrals.</li>
<li>Promote Credit Union objectives and deepen business relationships.</li>
</ul>
</li>
<li>Quality Control and Compliance:
<ul>
<li>Ensure all membership documents meet quality control standards.</li>
<li>Maintain compliance with policies, including CIP, OFAC, and ChexSystems.</li>
<li>Maintain and enhance financial business acumen through continual training and self-development.</li>
</ul>
</li>
<li>Communication and Coordination:
<ul>
<li>Coordinate teller Member Experience Professional I duties with related functions and communicate effectively with management.</li>
<li>Provide suggestions for improved service and streamline operations.</li>
</ul>
</li>
<li>Flexibility and Additional Duties:
<ul>
<li>Maintain flexibility in support of branch needs.</li>
<li>Complete projects and reports related to the department.</li>
<li>Perform other related duties as assigned or requested.</li>
</ul>
</li>
</ul>
KNOWLEDGE &amp; SKILLS Minimum Education Required to Perform Job: High School Diploma or GED Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire: 3 to 5 years Certifications, Licenses, Registrations, etc.: FL Notary Abilities and Behaviors:
<ul>
<li>Excellent Member service and conflict resolution skills</li>
<li>Effective sales skills</li>
<li>Strong problem-solving and decision making skills</li>
<li>Clear and open communication skills</li>
<li>Flexible; easily adapts to change</li>
<li>Strong time-management skills &amp; ability to multi-task</li>
<li>Organized; good time manager</li>
<li>Responsible; takes initiative and works independently</li>
<li>Strong teamwork skills</li>
<li>Two years’ experience in the financial industry and credit unions is required.</li>
<li>Two years’ experience in teller cash handling and cash dispense machines is required.</li>
</ul>
Performance Standards:
<ul>
<li>Balancing Standards</li>
<li>Balancing Percentage Member Satisfaction</li>
<li>Transaction Quality</li>
<li>Partners Home Mortgage Referrals (Total Referrals / Qualified Referrals) \</li>
<li>Partners Wealth Management (Total Referrals / Qualified Referrals)</li>
<li>Review Membership Applications (Membership Officer)</li>
<li>Core Product Qualified Referrals (Checking, Certificates, MMA and Consumer Loans)</li>
<li>Autoland / Auto Advisor referrals (Total referrals/qualified referrals)</li>
<li>Review and submit the monthly Teller Over / Short report to the Branch Service Manager</li>
<li>Assist and/or complete with the Branch Service Manager the Internal Verification Program (IVP) and submit the packet to the Branch Service Manager</li>
</ul>
 SCOPE OF JOB Discretion/Latitude: This role requires a moderate level of supervision. Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Typical Interactions: This role interacts with a combination of walk-in Members and inbound /outbound phone calls. There is a high level of interactions with all PFCU departments. Shift Work: Shift work including weekends consists of hours outside of an 8 - 5 schedule to cover the hours of operation. Physical Demands &amp; Environmental/Working Conditions: This position requires the ability to:
<ul>
<li>move self in different positions to accomplish tasks in various environments including tight and confined spaces</li>
<li>remain in a stationary position, often standing or sitting for prolonged periods</li>
<li>adjust or move objects up to 15 pounds in all directions</li>
<li>perform repeat motions that may include the wrists, hands, and/or fingers</li>
<li>use primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together</li>
<li>verbally communicate to convey detailed or important instructions or ideas accurately, loudly, or quickly</li>
<li>hear average or normal conversations and receive ordinary information</li>
<li>prepare or inspect documents or products, assess the accuracy, neatness, and thoroughness of assigned work, or operate office machinery through average, ordinary, visual acuity.</li>
</ul>
Disclaimer The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The hiring range for this position in Florida is $19.00 to $27.17 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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DFwjoFd94k

Disney University Member Experience Professional I - Branch

<h3>Job Description</h3>
Job DescriptionPartners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members. For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience. At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work. Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way. Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive. Join us—and experience what it means to truly love what you do. The Member Experience Professional I provides excellent, professional service to Members, using consultative sales techniques to build loyalty and cross-sell Credit Union services. As a key representative of Partners Federal Credit Union, they develop long-term relationships with Members by identifying financial needs and offering suitable solutions. The role involves performing all teller functions, resolving complex problems, balancing daily totals, overseeing balancing, processing transactions, ensuring smooth flow and adequate coverage of the teller line, and maintaining professional service standards. Additional responsibilities include managing member accounts, ensuring accurate and up-to-date records, handling deposits, withdrawals, and other financial transactions efficiently and accurately. The Member Experience Professional I assists in the processing of loan applications by gathering necessary documentation and conducting initial reviews. They support the sales team in promoting credit union products and services, such as credit cards, mortgages, and savings accounts. Compliance with regulatory requirements and internal policies is critical, as is identifying and reporting any suspicious activities. The role also involves administrative tasks such as managing paperwork, filing, and data entry to ensure smooth operations. Effective Member relationship management is key, building and maintaining relationships with Members to understand their financial needs and provide appropriate solutions. Finally, they work closely with senior Credit Union staff and other team members to support overall branch or department goals. Essential Responsibilities:
<ul>
<li>Efficient Teller Operations:
<ul>
<li>Ensure all teller functions comply with policies and security standards.</li>
<li>Maintain professional and effective teller operations, including balancing and securing funds.</li>
<li>Monitor cash levels, maintain inventory of negotiable items, and manage cash dispense machines</li>
</ul>
</li>
<li>Member Services:
<ul>
<li>Provide exceptional member service by meeting Members' needs promptly and professionally.</li>
<li>Resolve Members’ requests, problems, and questions; offer Credit Union products and services.</li>
<li>Be able to recognize when a Member request should be referred to colleagues in positions of higher authority and responsibility.</li>
<li>Process transactions, open new accounts, and handle consumer loans from start to finish.</li>
</ul>
</li>
<li>Leadership and Supervision:
<ul>
<li>Provide leadership through effective peer-to-peer coaching, delegation, and communication with support of leadership.</li>
<li>Train and support Member Experience Professional I peers, ensuring optimal performance and professional growth within the Branch.</li>
<li>Be able to provide glow and grow feedback regarding team performance and in&nbsp; support of peer growth and development.</li>
<li>Handle any special projects delegated by leader.</li>
</ul>
</li>
<li>Problem-Solving and Support:
<ul>
<li>Address complex transactions and sensitive Member relations issues.</li>
<li>Investigate and correct teller out-of-balance conditions.</li>
<li>Support personnel with day-to-day operations and Member interactions.</li>
<li>Effectively work the front Lobby desk, managing Member wait time exceptions and handling transactions that can be handle quickly.</li>
</ul>
</li>
<li>Product Knowledge and Cross-Selling:
<ul>
<li>Communicate features and benefits of all Credit Union products and services. Educate Members on financial responsibility and promote additional products and services.</li>
<li>Conduct outbound calls for Member Service and Sales, following the 2/2/2 program.</li>
</ul>
</li>
<li>Transaction Processing:
<ul>
<li>Perform a wide range of financial transactions, ensuring accuracy and security.</li>
<li>Responsible for overrides.</li>
<li>Process deposits, withdrawals, transfers, payments, and check cashing.</li>
<li>Balance daily transactions and verify cash totals.</li>
<li>Demonstrate fundamental Member engagement skills such as - greeting the Member with eye contact, smiling, inquiring about their business for the day and genuinely thanking them.</li>
</ul>
</li>
<li>Member Relationship Building:
<ul>
<li>Build a network of Member contacts through qualified leads and referrals.</li>
<li>Promote Credit Union objectives and deepen business relationships.</li>
</ul>
</li>
<li>Quality Control and Compliance:
<ul>
<li>Ensure all membership documents meet quality control standards.</li>
<li>Maintain compliance with policies, including CIP, OFAC, and ChexSystems.</li>
<li>Maintain and enhance financial business acumen through continual training and self-development.</li>
</ul>
</li>
<li>Communication and Coordination:
<ul>
<li>Coordinate teller Member Experience Professional I duties with related functions and communicate effectively with management.</li>
<li>Provide suggestions for improved service and streamline operations.</li>
</ul>
</li>
<li>Flexibility and Additional Duties:
<ul>
<li>Maintain flexibility in support of branch needs.</li>
<li>Complete projects and reports related to the department.</li>
<li>Perform other related duties as assigned or requested.</li>
</ul>
</li>
</ul>
KNOWLEDGE &amp; SKILLS Minimum Education Required to Perform Job: High School Diploma or GED Minimum Years of Relevant Work Experience Required to Perform Job Upon Hire: 3 to 5 years Certifications, Licenses, Registrations, etc.: FL Notary Abilities and Behaviors:
<ul>
<li>Excellent Member service and conflict resolution skills</li>
<li>Effective sales skills</li>
<li>Strong problem-solving and decision making skills</li>
<li>Clear and open communication skills</li>
<li>Flexible; easily adapts to change</li>
<li>Strong time-management skills &amp; ability to multi-task</li>
<li>Organized; good time manager</li>
<li>Responsible; takes initiative and works independently</li>
<li>Strong teamwork skills</li>
<li>Two years’ experience in the financial industry and credit unions is required.</li>
<li>Two years’ experience in teller cash handling and cash dispense machines is required.</li>
</ul>
Performance Standards:
<ul>
<li>Balancing Standards</li>
<li>Balancing Percentage Member Satisfaction</li>
<li>Transaction Quality</li>
<li>Partners Home Mortgage Referrals (Total Referrals / Qualified Referrals) \</li>
<li>Partners Wealth Management (Total Referrals / Qualified Referrals)</li>
<li>Review Membership Applications (Membership Officer)</li>
<li>Core Product Qualified Referrals (Checking, Certificates, MMA and Consumer Loans)</li>
<li>Autoland / Auto Advisor referrals (Total referrals/qualified referrals)</li>
<li>Review and submit the monthly Teller Over / Short report to the Branch Service Manager</li>
<li>Assist and/or complete with the Branch Service Manager the Internal Verification Program (IVP) and submit the packet to the Branch Service Manager</li>
</ul>
 SCOPE OF JOB Discretion/Latitude: This role requires a moderate level of supervision. Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. Typical Interactions: This role interacts with a combination of walk-in Members and inbound /outbound phone calls. There is a high level of interactions with all PFCU departments. Shift Work: This part-time role includes shift work on weekends and may require hours outside of a standard 8:00 AM – 5:00 PM schedule to support operational coverage. Physical Demands &amp; Environmental/Working Conditions: This position requires the ability to:
<ul>
<li>move self in different positions to accomplish tasks in various environments including tight and confined spaces</li>
<li>remain in a stationary position, often standing or sitting for prolonged periods</li>
<li>adjust or move objects up to 15 pounds in all directions</li>
<li>perform repeat motions that may include the wrists, hands, and/or fingers</li>
<li>use primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together</li>
<li>verbally communicate to convey detailed or important instructions or ideas accurately, loudly, or quickly</li>
<li>hear average or normal conversations and receive ordinary information</li>
<li>prepare or inspect documents or products, assess the accuracy, neatness, and thoroughness of assigned work, or operate office machinery through average, ordinary, visual acuity.</li>
</ul>
Disclaimer The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The hiring range for this position in Florida is $19.00 to $27.17 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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