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<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to contribute to meaningful projects and support the organization’s research initiatives. Responsibilities: • Review and evaluate incoming cases in Salesforce to ensure they meet provided guidelines and parameters. • Organize and save documents into shared files while attaching them to corresponding cases in Salesforce. • Monitor and document case outcomes by updating shared spreadsheets in Confluence with Salesforce data. • Assist with special projects as assigned by the Research team manager. • Provide excellent customer service by addressing inquiries and resolving issues efficiently. • Collaborate with team members to streamline processes and enhance productivity. • Maintain accurate records and ensure data integrity across platforms.• Proven experience in customer service, preferably in a call center environment. • Proficiency in Salesforce or similar CRM platforms. • Ability to handle both inbound and outbound calls effectively. • Strong organizational skills, including document management and order entry. • Excellent communication and interpersonal abilities. • Familiarity with shared file systems and collaborative tools like Confluence. • Detail-oriented with a focus on accuracy and efficiency. • Adaptability to work on various projects and meet deadlines.

Customer Service Representative

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Customer Service Representative to join our client in the south west, Minnesota metro. In this Contract-to-Permanent role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, managing orders, and resolving issues efficiently. This position offers a unique opportunity to contribute to a dynamic manufacturing environment while utilizing your administrative and communication skills. Responsibilities:
<ul>
<li>Respond to customer inquiries regarding order status, delivery timelines, product warranties, specifications, and other related topics.</li>
<li>Process and fulfill orders for stock products and accessories with accuracy.</li>
<li>Utilize internal systems to document customer interactions, address complaints, and provide feedback on service improvements.</li>
<li>Investigate and resolve issues related to mis-shipments, financial discrepancies, and device history.</li>
<li>Handle special projects and assignments as needed to support operational goals.</li>
<li>Maintain effective communication with customers through email, phone, and other channels.</li>
<li>Collaborate with various departments to ensure timely resolution of customer concerns.</li>
<li>Provide dispenser referrals and product recommendations when necessary.</li>
<li>Ensure all processes align with company policies and standards for quality service.</li>
</ul>
<ul>
<li>Proven experience in customer service or administrative roles within a detail-oriented setting.</li>
<li>Proficiency in tools such as the MS Office.</li>
<li>Strong written and verbal communication skills for effective email and phone correspondence.</li>
<li>Familiarity with phone systems and office administrative procedures.</li>
<li>Previous experience in data entry and record-keeping.</li>
<li>Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>
If you are interested please submit your updated resume and call Madison for additional details at 952-831-6020.

<h3>Job Description</h3>
Job Description
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center!&nbsp;
 
Essential Duties and Responsibilities:
 
•Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.&nbsp;&nbsp;
•Take ownership of every member interaction supporting first call resolution.&nbsp;
•Provide accurate, valid and complete information by using the correct procedures and available tools.&nbsp;&nbsp;
•Follow communication procedures, guidelines and policies.&nbsp;
•Handle member complaints, providing appropriate solutions.&nbsp;
•Adhere to established security procedures when verifying members prior to addressing their call.&nbsp;
•Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.&nbsp;
•Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs.&nbsp;&nbsp;
•Provide detailed information to members on all Credit Union promotions and special account offerings.
•Respond to members’ questions; resolve both financial and non-financial account discrepancies.&nbsp;&nbsp;
•Update member records with details of the call and the response.&nbsp;
•Meet specific, measurable service goals and handle multiple call queues.&nbsp;
•Adhere to and uphold all policies and procedures of the credit union.&nbsp;
•Correct errors on member’s accounts; calculate penalties and dividends, when required.&nbsp;
•Review account memos to ensure they are current and applicable.
• Proven experience in customer service, particularly within a call center environment. • Proficiency in handling inbound and outbound calls, email correspondence, and scheduling appointments. • Strong skills in data entry and order processing. • Familiarity with Microsoft Excel and Word. • Ability to analyze member needs and recommend appropriate solutions. • Excellent communication skills, both written and verbal. • Detail-oriented with the ability to manage multiple tasks effectively. • Knowledge of financial services or credit union operations is a plus.

<h3>Job Description</h3>
Job Description
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
 
Responsibilities
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
<ul>
<li>Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude</li>
<li>Determine customer needs, explain and sell products and services</li>
<li>Participate in branch prospecting efforts</li>
<li>Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.</li>
<li>Serve as a liaison between customer and operational areas</li>
<li>May provide back up to the teller line as needed</li>
<li>Ability to understand directions and adhere to established policy and procedures</li>
<li>Able to remain focused</li>
<li>Other related duties as assigned or directed</li>
<li>
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
</li>
<li>As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals</li>
<li>May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels</li>
</ul>
 
Qualifications
Education, Training and Requirements:
<ul>
<li>High School Diploma or GED</li>
<li>Internal product and services knowledge</li>
<li>Accurate and proficient math skills</li>
<li>Professional and friendly interpersonal communications skills</li>
<li>Proficient computer skills</li>
<li>Clear thinking and ability to stay focused</li>
<li>Thorough knowledge of bank products and services</li>
<li>Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility </li>
<li>Two (2) years of bank and/or customer service normally required</li>
<li>All applicants must be 18 years of age or older</li>
</ul>

<h3>Job Description</h3>
Job DescriptionGeneral Purpose of the Position: &nbsp; The Customer Service Representative position is the company’s face to the world. In this position, the candidate must be professional, respectful, and knowledgeable. Work to earn respect from our customers and make them feel that Kalco cares about what they need from their lighting supplier and that Kalco can fulfill their needs for lighting products. &nbsp;Responsible for greeting, welcoming, and assisting callers, visitors, customers, and sales representatives. The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and ongoing changing business practices. Essential Functions and Responsibilities: &nbsp;· Effectively answer multi-queue phone lines, forward calls, listen to and answer voicemail, and call back customers to assist and offer service resolutions. &nbsp;· Answer e-mail inquiries within 12 – 24 hours. &nbsp;· Operate copier/scanning machines. &nbsp;· Product Knowledge – Learn and Maintain total knowledge of Products, Processes, and Procedures. &nbsp;· Answer inquiries about specific product specifications, pricing, order status, and stock availability. &nbsp;&nbsp;· Up-sell and/or Cross-sell products when appropriate. Inform customers of any promotions to increase order size. · Enter and/or proof daily orders entered in the ERP system. · Run daily order acknowledgment process. &nbsp;· Scan orders, packing slips, and bills of lading into the system and attach them to electronic orders in the ERP system. · Other tasks or special projects as assigned. &nbsp;· Additional responsibilities may be included and/or changed based on system enhancements/changes within the current processes and workflow including interdepartmental changes. Additional duties as assigned. &nbsp; Job Qualifications (Knowledge, Skills, and Abilities): &nbsp; · Good interpersonal/communication skills (both written and verbal) · Ability to work effectively with other departments, customers, and vendors. · Ability to organize and manage multiple tasks with frequent interruptions. &nbsp;· Computer literate (Microsoft Word and Excel, Email, Internet, etc.) &nbsp;· Bi-lingual in English and Spanish Customer Service Representatives Should Have: ·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Effective communication skills – oral and written·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Good listening skills with the ability to think critically and solve problems·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Self-motivated and resourceful to be able to work independently to achieve results·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sense of urgency, attention to detail, and pride in serving the customers·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Great organizational skills and ability to work effectively in a team environment for collective goals·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Retail Sales Experience Education and Training: · High School diploma or equivalent. · Minimum two years of Call Center or Customer Service experience in a fast-paced environment. · Sage 100 Mas 90 experience preferred. Material and Equipment Directly used: Computer/printer/copier/telephone/scanner. Working Environment/Physical Activities: · Approximately 95% of the job function is performed in an office setting, sitting behind a desk performing tasks on a computer. &nbsp;· Working hours are subject to change between 7 AM and 5 PM PST.

<h3>Job Description</h3>
Job Description
Club Role - Customer Service Representative (CSR)
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
 
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
 
Duties &amp; Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members’ accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
 
Compensation
● Part time employee
● $10.00 per hour
● Complimentary gym membership
 
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
 
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job Description
**Maleko personnel is hiring a customer service representative for our client"&nbsp;
We are seeking a detail-oriented, self-starting Customer Service Representative with a minimum of 3 years’ experience in customer interaction. This position is ideal for someone who thrives in a fast-paced environment and is committed to delivering high-quality service and support.
Key Responsibilities:
<ul>
<li>
Provide excellent customer service through effective communication and professional interaction.
</li>
<li>
Review and administer contracts accurately and efficiently.
</li>
<li>
Resolve technical issues by applying problem-solving skills and coordinating with internal teams.
</li>
<li>
Analyze data to support customer needs and business operations.
</li>
<li>
Process, maintain, and track customer orders in a timely and accurate manner.
</li>
<li>
Utilize Microsoft Excel, Word, Outlook, and various software applications proficiently.
</li>
<li>
Perform general administrative tasks and support other departments as needed.
</li>
<li>
Maintain organized records and ensure deadlines are consistently met.
</li>
</ul>
Qualifications:
<ul>
<li>
Minimum 3 years of experience in a customer-facing or customer service role.
</li>
<li>
Strong proficiency in Microsoft Excel, Word, Outlook, and other business-related applications.
</li>
<li>
Experience with contract review/administration and order processing.
</li>
<li>
Excellent organizational and communication skills—both written and verbal.
</li>
<li>
Demonstrated ability to analyze data and solve problems independently.
</li>
<li>
Comfortable working in a fast-paced environment with shifting priorities.
</li>
<li>
A proactive mindset and willingness to take on diverse administrative duties.
</li>
</ul>
Company DescriptionMALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you! 
<h3>Company Description</h3>
MALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you!

Customer service representative

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
<li>Health Insurance</li>
<li>401K</li>
</ul>
&nbsp;Job SummaryWe are seeking a Customer Service Representative to join our team. We are a small family-owned business and sell automotive and architectural window film nationwide.&nbsp; In this role, you will communicate with customers to identify their needs, process requests and orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive inbound calls and emails&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information and provide solutions</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Process orders and returns</li>
</ul>
&nbsp;Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul>
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive a high volume of inbound calls and emails&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Meet personal and team quotas</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

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