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<h3>Job Description</h3>
Job DescriptionFull-time Customer Service Representative About Us 
We pride ourselves on delivering exceptional customer experiences. Our commitment to customer satisfaction has made us a leader in our industry, and we're looking for a dedicated Customer Service Representative to join our growing team.
 Job Overview 
We are seeking a highly motivated and customer-oriented individual to fill the role of Full-time Customer Service Representative. The ideal candidate will be the voice of our company, ensuring that our customers receive top-notch support and assistance. This position requires a blend of excellent communication skills, problem-solving abilities, and a genuine passion for helping others.
 Key Responsibilities 
<ul>
<li>Serve as the primary point of contact for customer inquiries, concerns, and requests</li>
<li>Handle a high volume of inbound calls, emails, and chat messages in a timely and professional manner</li>
<li>Provide accurate and comprehensive information about our products and services</li>
<li>Process orders, refunds, and exchanges efficiently and accurately</li>
<li>Identify and escalate complex issues to appropriate departments or management</li>
<li>Maintain detailed records of customer interactions and transactions</li>
<li>Collaborate with other departments to resolve customer issues and improve overall customer experience</li>
<li>Stay updated on company policies, procedures, and product knowledge</li>
<li>Participate in ongoing training and development programs</li>
<li>Identify opportunities for upselling and cross-selling when appropriate</li>
<li>Contribute to the development of customer service policies and best practices</li>
<li>Assist in maintaining a clean and organized work environment</li>
</ul>
 Qualifications 
<ul>
<li>1-22 years of work experience in customer service or a related field</li>
<li>High school diploma or equivalent; bachelor's degree preferred</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving and decision-making abilities</li>
<li>Proficiency in Microsoft Office Suite and customer relationship management (CRM) software</li>
<li>Ability to multitask and manage time effectively in a fast-paced environment</li>
<li>Patient and empathetic demeanor with a focus on customer satisfaction</li>
<li>Flexible schedule with availability to work evenings, weekends, and holidays as needed</li>
</ul>
 Required Skills 
<ul>
<li>Customer Service: Demonstrate a deep understanding of customer service principles and practices. Be able to handle diverse customer personalities and situations with professionalism and tact.</li>
<li>Communication: Possess exceptional verbal and written communication skills. Be able to articulate complex information clearly and concisely to customers from various backgrounds.</li>
<li>Active Listening: Pay close attention to customer needs and concerns, asking clarifying questions when necessary to ensure full understanding.</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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