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<h3>Job Description</h3>
Job Description
Kimber Mfg., Inc.
Job Description

Job Title: Customer Service Representative I
Location: Troy, AL
Classification: Non-Exempt
Grade: Hourly Grade 1
Department: Customer Service
Reports To: Director of Customer Service, Dealer Support, &amp; Product Services 
Date: 09/26/2025
SUMMARY/ OBJECTIVE
The Customer Service Representative I is a key factory staff member responsible for providing customers with a positive experience through effective inquiry resolution. The Customer Service Representative will work in concert with in-house departments to address incoming calls and emails from Kimber end users and dealers while achieving quality goals defined and established by upper management.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Develop a best in class service experience for the customer</li>
<li>Ensure the satisfactory resolution to customer inquiries by assisting with technical product concerns via phone, mail, and email</li>
<li>Understand/learn the nature and functionality of the products Kimber markets to ensure customer questions are answered accurately </li>
<li>Liaison between consumers and the Product Services department regarding repairs and service recommendations</li>
<li>Maintain an inventory of Customer Service material as directed</li>
<li>Exercise appropriate judgement in determining whether work may or may not be covered under warranty</li>
<li>Receive and process catalog requests</li>
<li>Lift and transport catalog and mailer boxes</li>
<li>Process return shipping labels</li>
<li>Report trends and other data as required</li>
<li>Recommend and implement tools to provide a superior customer interaction with the company</li>
<li>Attend trade shows and events as needed</li>
<li>Effectively communicate and notify supervisor when there are discrepancies</li>
<li>Must be able to accurately input all required data into the manufacturing database</li>
<li>Complete other duties as assigned by manager</li>
</ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Proficient with MS Office, email, and ability to master new applications (e.g. ERP software)</li>
<li>Knowledge of firearms; quality, features, safety, etc.</li>
<li>Professional and cordial demeanor</li>
<li>Accurately type 35 words per minute or faster</li>
<li>Ability to use phones, copiers, and other standard office equipment properly</li>
<li>Mastery of the English language</li>
<li>Excellent communication skills both verbal and written</li>
<li>Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm</li>
<li>Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs</li>
<li>Need to be detail oriented and highly organized with the ability to multi-task</li>
<li>Experience working independently with little supervision</li>
</ul>
EDUCATION/EXPERIENCE
Required:
<ul>
<li>High School Diploma or GED </li>
</ul>
Preferred:
<ul>
<li>Bachelor’s Degree in Business Administration or related field</li>
</ul>
LANGUAGE SKILLS
Ability to read, analyze, and interpret quality performance reports and create solutions. Ability to effectively present information to management, public groups, and/or boards of directors.
REASONING ABILITY
This position requires various reasoning abilities in order to be successful such as:
<ul>
<li>Ability to collect and document data </li>
<li>Ability to follow written and oral instructions </li>
<li>Ability to perform complex and varied tasks </li>
<li>Ability to perform simple, repetitive tasks for an extended period of time</li>
</ul>
COMPUTER SKILLS
Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook.
TRAVEL REQUIREMENTS
This position may require travel occasionally.
OTHER SKILLS AND ABILITIEs
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.
WORK AUTHORIZATION
This position requires compliance with the Export Administration Regulations ("EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Customer Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>License reimbursement</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Responsibilities: 
<ul>
<li>Establish customer relationships and follow up with customers, as needed.</li>
<li>Responding promptly to customer inquiries via phone and email.</li>
<li>Providing information about insurance policies, coverage details, and claims processes.</li>
<li>Assisting clients with policy changes, updates, and renewals.</li>
<li>Investigating and resolving customer issues or concerns with empathy and professionalism.</li>
<li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
</ul>
Requirements: 
<ul>
<li>Interest in marketing products and services based on customer needs</li>
<li>Excellent communication skills - written, verbal, and listening</li>
<li>People-oriented</li>
<li>Detail oriented</li>
<li>Proactive in problem-solving</li>
<li>Able to learn computer functions</li>
<li>Ability to work in a team environment</li>
<li>Property/Casualty insurance license (must be able to obtain, current licensees preferred)</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Overview
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
 We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
<ul>
<li> Establish customer relationships and follow up with customers, as needed</li>
<li> Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li>
<li> Use a customer-focused, needs-based review process to educate customers about insurance options</li>
<li> Maintain a strong work ethic with a total commitment to success each and every day</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li> Base Pay plus Commission</li>
<li> Paid Time Off (vacation and personal/sick days)</li>
<li> Valuable experience</li>
<li> Growth potential/Opportunity for advancement within my office</li>
</ul>
Requirements:
<ul>
<li>Bilingual a plus!</li>
<li>Excellent interpersonal skills</li>
<li> Excellent communication skills - written, verbal and listening</li>
<li> People-oriented</li>
<li> Organizational skills</li>
<li> Self-motivated</li>
<li> Detail oriented</li>
<li> Proactive in problem solving</li>
<li> Dedicated to customer service</li>
<li> Able to learn computer functions</li>
<li> Pride in getting work done accurately and timely</li>
<li> Ability to work in a team environment</li>
<li> Ability to multi-task</li>
<li> Provide timely and thorough activity reports to agent</li>
<li>Property &amp; Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success.
 
Responsibilities:
<ul>
<li>Draft correspondences and other formal documents</li>
<li>Plan and schedule events</li>
<li>Assist onsite at Tradeshows and Conferences</li>
<li>Answer inbound telephone calls</li>
<li>Develop and implement organized filing systems</li>
<li>Perform all other office tasks</li>
</ul>
 
Qualifications:
<ul>
<li>Ability to prioritize and multitask</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong attention to detail</li>
<li>Strong organizational skills</li>
<li>Proficiency in Microsoft Office</li>
</ul>
 
Requirements:
<ul>
<li>Must be available to travel</li>
<li>Must be available to work occasional weekends/evenings</li>
<li>Must have a driver's license and car</li>
<li>Must be available to work overtime</li>
</ul>

<h3>Job Description</h3>
Job Description
American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with over 40 years of experience and comprehensively train our technicians in leak detection. From leak detection in your home, business, or municipal plumbing lines to mainline water leak detection, we have the tools to tackle the projects our customers present to us.
Position:
We are looking for a self-starter customer service representative who will have a high level of customer service &amp; sales follow-up experience. In addition to fielding incoming calls from potential clients, the candidate will be responsible for the efficient and effective service and sales support of technician’s daily field activities and provide a high level of technician satisfaction with dispatch efficiency. Position qualifies the candidate for Medical, Dental, and Vision benefits.
Job Description:
<ul>
<li>Provide external and internal calls at a timely and accurate level while meeting or exceeding call center operational metrics.</li>
<li>Schedule customers with the correct technician(s) and create work orders and other documentation as needed.</li>
<li>Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Anticipate customer needs and take action.</li>
<li>Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.</li>
<li>Demonstrates a high level of productivity at all times and takes initiative during downtime to complete other office duties needed.</li>
<li>Efficient and effective management of technician’s daily field activities</li>
<li>Efficient routing of jobs for technicians in the field</li>
<li>High level of technician satisfaction with dispatch efficiency</li>
<li>High level of customer service &amp; sales follow-up</li>
<li>Perform other tasks requested of management.</li>
</ul>
Essential Duties, Responsibilities, and Requirements include the following (Other duties may be assigned)
<ul>
<li>Develop and manage daily, weekly, and monthly work schedules for technicians</li>
<li>Develop and publish daily work schedule</li>
<li>Dispatch techs in the most efficient and effective manner possible during the day</li>
<li>Coordinate repair requests and follow up between techs and clients</li>
<li>Provide Billing with completed work orders ready to invoice</li>
<li>Present a courteous and professional image to the customers</li>
<li>Follow up with continuous, timely, and accurate information</li>
<li>Provide daily status reports and follow-up on open items</li>
<li>Service Billing</li>
<li>Prepare all outgoing service invoices using an online billing system on a timely basis.</li>
<li>Reconcile and resolve conflicting information prior to billing.</li>
<li>Produce weekly reports that summarize work order status including items pending invoice, incomplete, waiting, repairs, etc.</li>
<li>PM Contract Administration</li>
<li>Update and maintain site profiles</li>
<li>Maintain equipment inventory</li>
</ul>
Education Required: High school diploma
Experience Required: 1-2 years of customer service experience.
Skills and Abilities Required:
<ul>
<li>Excellent customer service and telephone skills</li>
<li>Excellent written and oral communication skills</li>
<li>Basic to moderate skills with Microsoft Excel, Google Sheets, and other software applications</li>
<li>Have a high level of attention to detail</li>
<li>Ability to multitask and prioritize</li>
<li>Work under pressure</li>
<li>Perform in a call center environment utilizing telephony-related production tools</li>
<li>An appetite for continuously learning new skills</li>
</ul>
$17-20 an hour, the hourly wage will depend on skills and/or qualifications
Job Type: Full-time

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job Description
Club Role - Customer Service Representative (CSR)
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
 
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
 
Duties &amp; Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members’ accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
 
Compensation
● Part time employee
● Hourly rate
● Complimentary gym membership
 
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
 
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely

<h3>Job Description</h3>
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Frederick, MD, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. &nbsp; This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Frederick,MD! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
<ul>
<li>Handle patient scheduling, appointments, multi-phone line</li>
<li>Gather new patient data; keep track of all patient referrals</li>
<li>Disseminate information to patients; act as a go-between for patients and physicians &nbsp;</li>
<li>Send and keep a log of all reports sent to doctors</li>
<li>Collect all payments; insurance verification</li>
<li>Collect/open mail; distribute mail to proper areas/people</li>
<li>Send benefits paperwork to billing companies</li>
<li>Handle all scheduling and ensuing communication</li>
<li>Answer phones, act as a patient liaison, answer any questions from potential or current patients</li>
<li>Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations</li>
<li>Collect new patient intake information; track all clinic referrals</li>
<li>Fax reports to physicians; keep a log of incoming reports</li>
<li>Verify Insurance and track insurance-covered visits; take copayments</li>
<li>Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company</li>
<li>Communicate with the office manager and clinicians about scheduling/patient arrival</li>
</ul>
Required Skills
<ul>
<li>High school diploma or equivalent</li>
<li>Valid driver's license and reliable transportation</li>
<li>Great communicator and multitasker, detail-oriented</li>
<li>Positive attitude, good work ethic, integrity and empathetic toward people that are in pain&nbsp;</li>
<li>H.S. graduate or GED certificate</li>
<li>Up-to-date DL and a dependable vehicle</li>
<li>Excellent at handling details, communicating and multitasking</li>
<li>Great demeanor, strong integrity and compassion</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $22 per hour 
BONFE- CUSTOMER SERVICE REPRESENTATIVE
 
Shift Hours: Friday--Monday
<ul>
<li>8:30AM-7:00PM </li>
</ul>
 
Start Your Career With Purpose at Bonfe
Join a supportive team where your voice matters, your work is valued, and your growth is a priority. At Bonfe, were more than a home service provider were a family-driven company passionate about building meaningful careers and delivering exceptional service.
 
What Youll Receive:
<ul>
<li>Competitive Compensation: Starting at $22 per hour</li>
<li>Comprehensive Benefits:
<ul>
<li>Medical and dental coverage, with 100% Bonfe-paid premium after 60 days</li>
<li>Optional vision insurance</li>
</ul>
</li>
<li>401(k) Plan with generous company match (eligible after 6 months)</li>
<li>Paid Time Off to relax and recharge</li>
<li>Paid Training &amp; professional development</li>
<li>Uniforms Provided</li>
<li>Career Growth: Get hands-on exposure to multiple trades. A perfect launchpad for a long-term career in the trades</li>
<li>A True Team Environment: We're a workplace where people genuinely care about each other. We work hard, grow together, and build lasting friendships</li>
</ul>
 
What Youll Do:
As a Customer Service Representative, youll be the voice of Bonfe: Creating exceptional customer experiences using our top of the line system, allowing you to focus on meaningful interactions.
Daily Responsibilities Include:
<ul>
<li>Manage inbound and outbound customer calls in line with department KPIs</li>
<li>Deliver exceptional service using empathy, problem-solving, and clear communication </li>
<li>Advocate for both the customer and Bonfes reputation</li>
<li>Collaborate with team members to achieve company and departmental goals</li>
<li>Participate in ongoing training and career development</li>
</ul>
What You Bring:
Were looking for team players who are passionate, dependable, and eager to grow.
Ideal Qualities:
<ul>
<li>Positive attitude and strong communication skills</li>
<li>Ability to stay calm under pressure and handle unexpected challenges</li>
<li>Accountability and honesty</li>
<li>Eagerness to help customers and teammates alike</li>
<li>Strong multitasking and time management skills</li>
<li>Problem-solving mindset and attention to detail</li>
<li>Open to feedback and committed to continuous self-improvement</li>
</ul>
Preferred Experience:
<ul>
<li>Customer service experience (call center background is a plus)</li>
<li>Familiarity with Microsoft Office and standard office equipment</li>
</ul>
Who We Are:
Founded in 1993, Bonfe is a trusted, family-owned business providing residential plumbing, HVAC, electrical, and drain services across the Twin Cities. Youve probably seen our trucks around town, but what sets us apart is our people-first culture.
We invest in training, operate with integrity, and are driven by core values:
 Play to Win | Care About People | Continuously Improve | Do the Right Thing
 
At Bonfe, youre not just doing a job youre building a career in a place where you're appreciated, challenged, and supported.
Ready to Join a Company That Feels Like Family? Apply now to become part of something bigger.
 
Note: All employment offers are contingent on successful completion of a background check and drug screening.
Bonfe is an Equal Opportunity Employer.

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