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<h3>Job Description</h3>
Job DescriptionWho We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 
 Position Summary
Reporting to the Services Manager, the Dispatcher will provide dedicated support via effective and efficient scheduling/routing to our technicians and plumbers. This is an exceptional opportunity to expand your knowledge of our industry and continue your career growth trajectory.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office schedule is required (5 days per week and rotated Saturdays are work-from-home). Hourly schedule is 10:30am - 7pm CST (preferred) or 8am - 4:30pm CST.
Responsibilities include but are not limited to:
<ul>
<li>Managing day-to-day technician workload and scheduling installs.</li>
<li>Identifying, prioritizing, and dispatching emergency work in a timely and accurate manner.</li>
<li>Review and verify next-day, week, and month routing, to ensure workload is at 100% capacity.</li>
<li>Create and maintain a positive customer service experience while proactively optimizing operation.</li>
</ul>
We’re Excited If This Is You Experience and Qualifications for the Role
<ul>
<li>3-5 years of dispatching experience with a Field Operations focus.</li>
<li>3-5 years of experience in a dispatching role with HVAC knowledge. </li>
<li>Knowledge of trade services which may include HVAC, Appliance, Plumbing, and Electrical.</li>
</ul>
Computer Skills Needed to Perform the Job   
<ul>
<li>Proficiency in Microsoft and Google Suites.</li>
<li>Knowledge of Oracle Field service. (Preferred)</li>
</ul>
Education 
<ul>
<li>
High School Diploma, GED, or equivalent work experience.
</li>
</ul>
  
Certificates, Licenses, Registrations  
<ul>
<li>N/A.</li>
</ul>
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The hourly rate range for this position is $16.83 - $26.44 USD per hour. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. 
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits! 
<ul>
<li>Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.</li>
<li>Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.</li>
<li>401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.</li>
<li>Generous Paid Time Off: Take the time you need to recharge and relax.</li>
<li>Education Assistance Program: Invest in your growth and development with our support.</li>
<li>FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.</li>
<li>Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.</li>
<li>Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.</li>
</ul>
Competencies
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. 
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. 
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 
Written Communications - Can write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. 
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 
Self-Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. 
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Dispatcher

<h3>Job Description</h3>
Job Description
Responsible for providing support to the Operations Manager related to all areas of coordinating and dispatching field service technicians. The service dispatcher will be responsible for answering phones from customers for service requests, following up with technicians and customers for service requests, reviewing job tickets and approving for invoices, as well as helping to drive process improvements to help management and operations make tactical and strategic decisions. 
Responsibilities
<ul>
<li>Maintaining records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by employees</li>
<li>Address problems and requests by transmitting information or providing solutions</li>
<li>Receive and dispatch orders for service</li>
<li>Prioritize calls according to urgency and importance</li>
<li>Scheduling technicians and other staff members to ensure that all jobs are completed within specified time frames</li>
<li>Coordinating directly with customers to schedule appointments, answer questions, and provide information about services offered by the company</li>
<li>Monitor the route and status of field units to coordinate and prioritize their schedule</li>
<li>Provide field units with information about orders, obstacles, and requirements</li>
<li>Enter data in computer system and maintain logs and records of calls, activities, and other information</li>
<li>Review job tickets and approve for invoicing</li>
<li>Oher projects as required</li>
<li>Accurate account of inventory and making sure the counts stay at adequate levels for efficient operation</li>
<li>Ordering of new inventory when finding low levels of parts</li>
</ul>
Minimum Requirements
<ul>
<li>1-2 years of relevant experience in dispatching, or other related fields</li>
<li>Excellent attention to detail and accuracy</li>
<li>Proficient in SharePoint, MS Word, PowerPoint, Adobe and Outlook</li>
<li>Excellent written and verbal communication and customer service skills</li>
<li>Strong organizational skills essential, coupled with the ability to multitask</li>
</ul>
Essential Characteristics
<ul>
<li>Results and success-oriented mentality, conveying a sense of urgency and driving initiatives to close</li>
<li>Creative, strategic thinker with excellent organizational abilities</li>
<li>Process and data driven</li>
<li>Personable, an ability to initiate and build relationships with people in an open, friendly, and accepting manner</li>
<li>Passionate about the maintaining employee health and safety</li>
<li>Fast typing with experience in data entry</li>
<li> Commitment to developing a strong relationship with automation and field personnel</li>
</ul>
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.
LUFKIN US Acquisitions Company LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

<h3>Job Description</h3>
Job DescriptionAre you the kind of person who thrives in a dynamic environment where precision, problem-solving, and service excellence are key? We're looking for a Dispatcher to coordinate daily operations for our lawn care and pest control technicians. This vital role serves as the communication hub between clients, technicians, and internal teams—ensuring each day runs smoothly, efficiently, and with top-tier service.Responsibilities:
<ul>
<li>Be the voice our clients love to hear – Schedule interior pest control appointments and chat with clients in a friendly, helpful way that reflects our top-tier service standards.</li>
<li>Route like a pro – Shuffle and shape technician schedules to make sure services are delivered efficiently, on-time, and with a smile.</li>
<li>Put on your problem-solving cape – Jump in to help techs who hit a snag on their route and keep the day moving smoothly.</li>
<li>Pick up the line – Handle incoming calls to support our client service and sales teams with helpful info and great vibes.</li>
<li>Pitch in with the routing squad – Help out with admin extras like call-aheads, permission lists, text notifications, and more. Every detail counts!</li>
<li>Keep the story straight – Log client conversations and service updates in our CRM so the whole team stays in the loop (and future-you says thanks).</li>
<li>Wear a few hats – Tackle other tasks as assigned by management. We’re a team that flexes when needed!</li>
</ul>
Job Requirements:
<ul>
<li>Strong communication skills (verbal, nonverbal, and written).</li>
<li>Ability to multi-task + prioritize under pressure. </li>
<li>RealGreen software experience is a plus, but not required.</li>
<li>Expect to work at least 40 hours per week, Monday through Friday (shifts range from 7:30 AM - 6:00 PM), with the potential for one Saturday a month.</li>
</ul>
Pay and Benefits:
<ul>
<li>Starting range of $18-$22/hour</li>
<li>Health, Vision and Dental Insurance</li>
<li>Vacation + Sick Leave</li>
<li>Nine Paid Holidays Yearly</li>
<li>Employer Paid Short Term Disability + Life Insurance</li>
<li>401K + Company Match</li>
</ul>

<h3>Job Description</h3>
Job Description
The Dispatcher is a key link between the company and our customer base of collision repair shops in the region. The Dispatcher coordinates and manages the schedules and logistics of drivers to ensure auto body parts are delivered in a timely manner. Dispatchers are the point of contact for drivers and have all the information needed to make deliveries.
Responsibilities:
<ul>
<li>Coordinates routes and delivery times in the most effective manner</li>
<li>Assigns vehicles, checks out drivers and distributes necessary paperwork</li>
<li>Monitors driver progress and assists with problems as needed</li>
<li>Assigns runs to drivers and adds to daily shuttle runs</li>
<li>Checks for back-order items in sales program and matches items for delivery</li>
<li>Communicates with all department to assure accurate and expedient cycling</li>
</ul>
Qualifications/Skills:
<ul>
<li>Great attitude and personality</li>
<li>Basic computer skills, with working knowledge of Microsoft Office</li>
<li>Strong communication and problem-solving skills</li>
<li>Strong attention to detail</li>
<li>Must be able to react professionally in a fast-paced environment</li>
<li>Ability to multi-task within heavy deadline</li>
<li>Valid driver’s license</li>
<li>Ability to operate company owned vehicle in a variety of weather and traffic conditions</li>
<li>Willing to work a flexible schedule</li>
<li>Good driving record/history</li>
<li>High school diploma or equivalent is a plus</li>
<li>Two years of dispatching experience is required</li>
<li>Be at least 18 years old</li>
</ul>
Shift:
10AM- 6:30 PM &amp; 7AM- 3:30 PM
What We Offer:
<ul>
<li>Health, Dental &amp; Vision Insurance</li>
<li>Health Savings Account (HSA) with Employer Contribution</li>
<li>Optional Life Insurance, Long &amp; Short-Term Disability, Critical Illness, Accident and Hospital Insurance</li>
<li>401K Retirement Plan with Employer Match </li>
<li>Paid Training</li>
<li>Paid Time Off</li>
<li>Paid Sick Days</li>
<li>Paid Holidays, Including 1 Floating Holiday (Your Birthday)</li>
<li>Weekly Pay</li>
<li>M-F work week; No weekends</li>
</ul>
Employee Perks:
<ul>
<li>Casual Dress Code</li>
<li>Teamwork Environment</li>
<li>Fun Team Events</li>
<li>Free Company Apparel</li>
<li>Free Parking</li>
<li>Employee Recognition</li>
</ul>
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
* Empire Auto Parts participates in E-verify. Link: <a href="https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&amp;ProductType=OnlineApplicant&amp;SubType=PG" target="_blank">https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954d…</a>

<h3>Job Description</h3>
Job DescriptionJob description
If job security, great pay, excellent benefits, and career advancement while representing a well-known local company is what you're looking for then Edwin Stipe is the company for you. We have one full-time opening for an experienced home service dispatcher familiar with Service Titan. We are looking for someone with effective communication skills, detail orientation and strong computer skills. Experience in the HVAC field is not a requirement. We pride ourselves in taking care of our staff, our strong support team, and amazing customer base that keeps our team busy throughout the year.
As a team member at Edwin Stipe, YOU will receive the following and so much MORE:
<ul>
<li>Pay $17-$18 per hour</li>
<li>Work / Life Balance</li>
<li>Medical Insurance – 3 plans to choose from</li>
<li>HSA with Company Contribution</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>$25,000 Life and $25,000 AD&amp;D</li>
<li>Long Term Disability</li>
<li>Short Term Disability</li>
<li>Additional Voluntary Life Insurance Available up to $300,000 with a Guaranteed $100,000</li>
<li>Critical Illness and Accident Insurance</li>
<li>401K</li>
<li>401K Match</li>
<li>Paid Training and Certifications</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Generous Employee Discounts on anything we offer</li>
<li>Continuous coaching and growth opportunities (we believe in promoting from within!)</li>
</ul>
Responsibilities:
<ul>
<li>Answer incoming calls</li>
<li>Assist with scheduling and organization on the dispatch board</li>
<li>Review, resolve and close service tickets</li>
<li>Efficiently schedule and route service calls to technicians</li>
<li>Pre-call customers and page service tickets</li>
<li>Resolve any open or incomplete tickets on board from the previous day</li>
<li>Report any issues from the field to the Service Manager</li>
<li>Keep records of customer interactions, process customer accounts and file document</li>
<li>Follow communication procedures, guidelines and policies</li>
<li>Take the extra mile to engage customers</li>
</ul>
Qualifications:
<ul>
<li>2 years of dispatching experience (required)</li>
<li>1 year of Service Titan experience (preferred)</li>
<li>Effective communication and customer service skills</li>
<li>Positive attitude and strong work ethic</li>
<li>Detail oriented with the ability to multi-task</li>
<li>Strong computer skills especially with excel</li>
<li>Must be able to pass drug screen and background check</li>
<li>Ability to commute to Easton, PA.</li>
</ul>
If this sounds like a position where you can thrive and make a positive contribution to the success of our business, apply today!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour

<h3>Job Description</h3>
Job Description
General Summary
Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
Essential Duties and Responsibilities:
<ul>
<li>Answers all incoming calls and keeps proper record of date and time received.</li>
<li>Records information, such as name, address, or service to be rendered from customer.</li>
<li>Records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out.</li>
<li>Sends timely formal communication to management team of call outs.</li>
<li>Assists managers with scheduling special projects requested by customer.</li>
<li>Assists Project Manager with calls or writing the customer to insure satisfactory performance of service.</li>
<li>Keeps record of service calls and and closes out work orders in government database.</li>
<li>May dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment.</li>
<li>Other duties as assigned.</li>
</ul>
Knowledge, Experience and Skill Requirements:
<ul>
<li>Minimum of one (1) year experience in a dispatch or similar customer service center position.</li>
<li>Strong written and oral communication skills in English.</li>
<li>Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.</li>
<li>Strong decision making and analytical skills.</li>
<li>Strong work ethic and team player mentality. </li>
</ul>
Work Environment 
<ul>
<li>Be able to sit for extended period of time.</li>
<li>Be able to lift 25 lbs.</li>
<li>Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.</li>
</ul>
This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.

<h3>Job Description</h3>
Job Description
Join a Top-Rated HVAC &amp; Plumbing Team in Dallas!
Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!
We’re looking for a Dispatcher to join one of the highest-rated HVAC &amp; Plumbing companies in the greater Dallas area. In this role, you’ll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.
What You’ll Do:
<ul>
<li>
Maintain daily schedules and dispatch service jobs efficiently
</li>
<li>
Pre-call customers and manage dispatch board activity
</li>
<li>
Monitor and resolve open service tickets
</li>
<li>
Coordinate with service managers and technicians to address field issues
</li>
<li>
Maintain up-to-date customer records and documentation
</li>
<li>
Deliver top-notch customer service via phone and digital communications
</li>
</ul>
What You Bring:
<ul>
<li>
2 years of experience in dispatching (HVAC/Plumbing industry a plus!)
</li>
<li>
Strong communication and phone skills with active listening
</li>
<li>
Ability to multitask, prioritize, and stay organized under pressure
</li>
<li>
Familiarity with ServiceTitan or similar CRM systems preferred
</li>
<li>
A customer-first mindset and a collaborative attitude
</li>
</ul>
Compensation &amp; Perks:
<ul>
<li>Hybrid schedule on a Friday-Tuesday shift: Work remotely Saturday–Sunday (8am-5pm); in-office Monday, Tuesday &amp; Friday (10am-7pm)</li>
<li>
$18–$19/hour base pay, plus weekly performance bonuses
</li>
<li>Paid Weekly On Friday</li>
<li>
Year-round work (no slow season!)
</li>
<li>
Medical, dental, and vision insurance
</li>
<li>
HSA with company contribution
</li>
<li>
Life insurance (up to $300,000 available; $100,000 guaranteed)
</li>
<li>
Short- and long-term disability
</li>
<li>
Critical illness &amp; accident insurance
</li>
<li>
401(k) with 4% company match
</li>
<li>
Paid holidays and PTO
</li>
<li>
Generous employee discounts
</li>
<li>
Ongoing training and growth opportunities—we love to promote from within!
</li>
<li>
Employee referral program
</li>
<li>Team-oriented culture with community events throughout the year</li>
</ul>
If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!

<h3>Job Description</h3>
Job Description
We are seeking a Dispatcher to join our team to work Monday to Friday and ready to be oncall. You will be responsible for dispatching, scheduling, ordering parts and closing out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices and procedures.
Responsibilities:
<ul>
<li>Schedule all jobs, ensuring customers’ preferences are met for a specific day and time of the day</li>
<li>Record, update and maintain work schedules (scheduled and unscheduled jobs) using real-time data across locations.</li>
<li>Prioritize daily activities based on shifts</li>
<li>Communicate with the field staff using the dispatch tools / Jobber</li>
<li>Schedule calls and assign them to the field staff according to customer requests, specifications, or needs, using our dispatch tools</li>
<li>Responsible for timely completion of all administrative paperwork associated with this position</li>
<li>Assist in processing of completed jobs to ensure proper handling of materials and accurate billing</li>
<li>Analyze and prioritize daily operational goals and timelines</li>
<li>Handle real-time incidents</li>
<li>Provide support to maximize operational efficiency</li>
<li>Order and prepare purchase orders for parts and units</li>
</ul>
Qualifications:
<ul>
<li>
A college degree or equivalent
</li>
<li>
2-5 years of experience in customer service and/or dispatcher environment in HVAC is a must
</li>
<li>
Intermediate knowledge of concepts, practices, and procedures related to HVAC
</li>
<li>
Should be proficient with MS Office
</li>
</ul>
Physical Requirements:
<ul>
<li>
Work from Wednesday to Monday from 8-6 pm in the office and thereafter be oncall, should you be unwilling to do this please do not apply.
</li>
</ul>

<h3>Job Description</h3>
Job Description
Handle customer service calls, schedule appointments, dispatch technicians for repairs or services.&nbsp;
<ul>
<li>
Receiving and Recording Calls:
Answering emergency and non-emergency calls, documenting call details, and prioritizing calls based on urgency.&nbsp;
</li>
<li>
Dispatching Personnel and Resources:
Assigning personnel, vehicles, or equipment to specific locations based on requests or needs.&nbsp;
</li>
<li>
Monitoring and Coordinating Operations:
Tracking the status of technicians, managing schedules, and coordinating calls&nbsp;to ensure efficient operations.&nbsp;
</li>
<li>
Problem Solving and Escalation:
Addressing problems, resolving issues, and escalating situations to appropriate personnel when necessary.&nbsp;
</li>
</ul>
Company DescriptionOur team of experts provide HVAC and Electrical repair, installation, and maintenance for home owners and commercial properties. 
<h3>Company Description</h3>
Our team of experts provide HVAC and Electrical repair, installation, and maintenance for home owners and commercial properties.

Service Dispatcher

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities&nbsp;</li>
</ul>
Job SummaryWe are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. we are an AC company looking for someone who is business minded. you will be answering calls, scheduling jobs, ordering parts for techs, scheduling inspections, and registering units. &nbsp; Responsibilities&nbsp;
<ul>
<li>Receive inbound calls&nbsp;</li>
<li>Collect and document information from callers</li>
<li>Prioritize calls according to the level of urgency and membership</li>
<li>Transmit job information to the appropriate tech</li>
<li>Dispatch tech to location</li>
<li>Monitor status of the whole team</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Dispatcher or in a similar position</li>
<li>Excellent typing and data entry skills&nbsp;</li>
<li>Understanding of best practices and procedures for high stress situations</li>
<li>Strong verbal and written communication skills</li>
<li>Highly organized with the ability to multitask and prioritize projects</li>
<li>Ability to work well under pressure</li>
</ul>

7,047 dispatcher Jobs