Dispatcher

Job Description

Job Description

We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule service calls for our plumbing, heating and cooling, and electrical teams. The Dispatcher plays a critical role in ensuring efficient operations, timely service delivery, and a positive customer experience.

Key Responsibilities:

• Schedule and dispatch technicians for service, maintenance, and emergency calls
• Communicate with customers to confirm appointments, provide updates, and address inquiries
• Monitor technician routes and adjust schedules as needed to maximize efficiency
• Prioritize service calls based on urgency and availability
• Maintain accurate records of jobs, customer interactions, and technician status
• Coordinate with field technicians to ensure they have necessary job details and materials
• Handle incoming calls and service requests in a professional and timely manner
• Assist in resolving scheduling conflicts or service issues

Qualifications:

• High school diploma or equivalent required
• Previous dispatching or customer service experience preferred (especially in home services)
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency with scheduling software and basic computer systems

Preferred Skills:

• Experience in plumbing, HVAC, or electrical service industries
• Familiarity with dispatch or field service management software
• Ability to remain calm under pressure and adapt quickly to changing priorities

About Dalton PHC:
Dalton PHC provides reliable plumbing, heating and cooling, and electrical services with a strong commitment to quality workmanship and customer satisfaction. We pride ourselves on professionalism, teamwork, and delivering dependable solutions to our community.

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