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<h3>Job Description</h3>
Job Description 
Summary
The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing, scheduling, and supervision of field staff to meet the client’s needs. Strong communication, problem-solving skills and making the proper client-caregiver match are necessary for long-term services with JEVS Care at Home. The Client Care Manager will drive growth through client and employee satisfaction. The Client Care Manager reports to the Associate Director of their Office.
Responsibilities
<ul>
<li>Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and timely communication to Managed Care Organizations.</li>
<li>Ensure all Clients have coverage that is aligned with scheduled services.</li>
<li>Reconcile and complete dashboard and pre-billing duties daily and timely for weekly payroll processing.</li>
<li>Ensure EVV and timesheet compliance, discuss discrepancies with client and caregiver, and ensure that documentation received is correct, complete and on a timely basis. </li>
<li>Serve as a liaison with the Area Agencies on Aging, Service Coordination Agencies, and Managed Care Organizations.</li>
<li>Supervise a team of caregivers. </li>
<li>Conduct 90-day and annual performance reviews assessing caregiver’s achievements, compliance, and overall performance.</li>
<li>Collaborate with the Recruitment team in the hiring of potential Caregiver candidates.</li>
<li>Collaborate with the Health and Education Department to assess caregiver abilities and client needs, according to the level and plan of care. </li>
<li>Collaborate with payroll department and Patient Navigator to monitor eligibility, authorizations, and utilization to ensure maximum service delivery.</li>
<li>Communicate with client if/when any disruption in service occurs. Address all authorization/eligibility issues same day as notified</li>
<li>Ensure master week/schedule is up to date and any changes made are reflected in a timely manner.</li>
<li>Complete client visits in a consistent manner in accordance with JCAH policies and procedures. </li>
<li>Complete Incident Report form within 24-hour notice of incident to the JCAH Compliance Department.</li>
<li>Assist with new hire orientation and annual caregiver trainings, as needed. </li>
<li>Serve as back up to On-Call Manager as needed.</li>
</ul>
Required Education and Experience
<ul>
<li>Bachelor’s Degree in Human Services, Business Administration, or related field preferred or minimum 2 years’ experience in Home Care, Social Work, and/or work with The Office of Long-Term Living.</li>
<li>Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.</li>
<li>Knowledge of HHAeXchange, SAMS, and/or HCSIS desirable.</li>
<li>Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.</li>
<li>Bi-lingual preferred, but not required.</li>
<li>Must have own car, valid driver’s license, and insurance.</li>
</ul>
Physical Requirements 
May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 25% required to other JEVS locations, home visits and other related functions.
Benefits
<ul>
<li>Heath insurance</li>
<li>Dental insurance</li>
<li>Life insurance</li>
<li>Paid time off </li>
<li>Retirement benefits </li>
</ul>
For more information about JEVS Care at Home, please visit our website: jevsathome.org

Client Care Manager

<h3>Job Description</h3>
Job DescriptionOverview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
Job Description:
Job Description
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Salary Range: $53,654 - $63,654 / year
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1456652

Security Client Manager

<h3>Job Description</h3>
Job Description
A Client Manager will be responsible for managing new and current accounts. This role will work closely with clients to add additional account revenue by adding new programs. The position will manage accounts in conjunction with the Sales team and be a key piece in a team-driven culture. This position requires high energy and strong interpersonal skills, as communication within the team and with clients is crucial.
We value the impact and connection that come from regular in-person collaboration. While the ideal candidate can work from our Lake Worth or New London officeswith anticipated travel up to 10%, we are also accepting applications from remote candidates who are not located within a reasonable commuting distance.We are unable to offer work sponsorship for this role.
Who we are:
Source1 is the leading data and technology company specializing in hospitality procurement. As a Buyers Edge Platform brand, Source1 goes beyond conventional solutions, offering innovative procurement strategies, flexible supply chain management, and tailored strategic services. Our commitment to hospitality success is reflected in providing our members with exclusive access to nationally contracted pricing on essential everyday supplies and services, dedicated account management, and seamlessly integrated data and technology solutions. At Source1, our customized solutions are designed to not only add significant value but also unlock unparalleled savings potential for hospitality operators.
Your impact:
<ul>
<li>Minimum of 50 daily client outreaches (calls, emails, campaigns, etc.)</li>
<li>Establish and deepen client relationships by understanding their business objectives and providing exemplary support as their primary contact within Source1</li>
<li>Conduct weekly, monthly, and quarterly meetings with clients on updates, information, concerns, and new opportunities</li>
<li>Serve as the client's voice within Source1 </li>
<li>Keep organized for both the internal team, as well as the needs of the clients</li>
<li>Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution</li>
<li>Identify opportunities for potential upsell </li>
<li>Organize and conduct onboarding of clients</li>
<li>Work together with VP of Client Relations to build and maintain client relationships</li>
<li>Keep all applicable people in the loop</li>
<li>Organize, schedule, prepare and conduct business reviews on a quarterly basis</li>
<li>Maintain timely follow-up for any client requests</li>
<li>Log all activities, communication, and client data updated internal and external within the CRM systems and databases</li>
<li>Market new programs and services to clients</li>
<li>Provide frequent updates on project progress</li>
<li>Must be comfortable being the point person for the client and internal departments</li>
<li>Have a full understanding of Source1 interaction with Platform brands</li>
<li>Work with other departments in driving additional revenue through direct manufacturer programs</li>
<li>Be available to travel to visit clients face to face</li>
<li>Facilitate customer portals</li>
</ul>
About you:
<ul>
<li>4-year Bachelors' or Associate's degree preferred</li>
<li>Hospitality experience is a plus</li>
<li>Customer service and sales calling experience</li>
<li>Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency</li>
<li>Valid, unrestricted driver's license with the ability to rent a car</li>
<li>Salesforce or other CRM experience</li>
<li>Strong interpersonal and verbal and written communication skills</li>
<li>A strong sense of urgency</li>
<li>Strong ability to adapt to change</li>
<li>Bilingual Required, must be able to speak Spanish.</li>
</ul>
<ul>
<li>Ability to travel up to 10% of the time</li>
</ul>
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!
What's in this for you: 
<ul>
<li>Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.</li>
<li>Grow with us. Enjoy strong training, development, and competitive pay.</li>
<li>Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.</li>
</ul>
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Client Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
<ol>
<li>We actively, genuinely&nbsp;CARE&nbsp;about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.</li>
<li>We&nbsp;COLLABORATE&nbsp;continuously because, together, we are more powerful and make amazing things happen for our clients and company.</li>
<li>We&nbsp;LEAD&nbsp;with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?</li>
<li>We are&nbsp;RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.</li>
<li>We&nbsp;CELEBRATE&nbsp;both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.</li>
</ol>
Job Description 
The Client Manager will assist with day-to-day servicing of assigned commercial book of business adhering to company standards and providing excellent customer service!
Duties and Responsibilities:
Perform various technical and administrative duties to include but not limited to faxing, filing, copying, editing, formatting, and creating insurance related documentation to be presented to insurance carriers, clients, and prospects, binding documents and proposals, review contracts and documents in conjunction with processing insurance certificates and corresponding via email and telephone with clients and carriers.
<ul>
<li>Prepare, review and present various documentation for approval, including Certificates of Insurance, loss history requests, coverage inquiries, Bind Orders to carriers, Confirmations of Coverage, and Summaries of Coverage and other communications associated with the day-to-day servicing of an account.</li>
<li>Assist in the renewal process for new and existing accounts.</li>
<li>Once coverage is bound, prepare Confirmation of Coverage, follow up with carrier(s) for invoices/binders and prepare (ARF) for remittance to client(s).</li>
<li>Diary for follow-up with companies for policy issuance and, in the event of multiple lines of like coverage, forward underlying policy copies to respective layers above.</li>
<li>Create and maintain database and spreadsheet files.</li>
<li>Attend meetings with clients and insurance carrier representatives as required.</li>
<li>Maintain and build relationships with clients and insurance carrier representatives.</li>
<li>Prepare, organize, and manage a timely and accurate task or suspense system that is viewable by supervisor(s).</li>
<li>Occasionally supervise delegate responsibilities to at least one subordinate (Technical Assistant or Account Administrator).</li>
<li>Provide support, guidance, and training to other members of the Client Services Team as needed.</li>
<li>Monitor performance to ensure productivity, efficiency, quality, and service standards are met, recommending corrective actions to operations management staff when appropriate.</li>
<li>Build a foundation of knowledge regarding the insurance industry in general, the specific coverage lines offered by the company, as well as the company’s traditional business practices and procedures.</li>
<li>Perform certain overlapping duties associated with the Account Administrator and Technical Assistant position as needed.</li>
<li>Perform other duties and projects as assigned by Management, President, or other Senior team members.</li>
</ul>
Qualifications 
Education/Certifications:&nbsp;
<ul>
<li>High school diploma required; undergraduate degree preferred.</li>
<li>Possess and maintain a valid California Property and Casualty License.</li>
</ul>
Required Knowledge:&nbsp;
<ul>
<li>Understanding of business service functions, insurance terminology and various lines of commercial insurance.</li>
<li>Understanding of underwriting and rating principles.</li>
<li>Demonstrated success in a customer service environment.</li>
</ul>
Experience Required:&nbsp;
<ul>
<li>Three or more years of experience working in the California insurance industry.</li>
</ul>
Skills and Abilities Required:&nbsp;
<ul>
<li>Technical: Intermediate to advanced-level proficiency with Microsoft 365 software including Excel, Word, Outlook, and PowerPoint.</li>
<li>Experience using PC, printer, scanners, phones, and basic business equipment.</li>
<li>Excellent customer service and listening skills and the ability to work effectively across all levels of the business organization (internal and external).</li>
<li>Ability to understand and manage complex projects while working under tight schedules and deadlines.</li>
<li>Demonstrates considerable tact, diplomacy, discretion, and judgment with ability to build and maintain effective interpersonal relationships.</li>
<li>Excellent conflict resolution skills.</li>
<li>High moral business ethics.</li>
<li>Superior written/oral communication and interpersonal skills, developing constructive/cooperative working relationships with others striving for collaboration and demonstrating professionalism.</li>
<li>Outstanding organizational and time management skills to successfully prioritize daily workload.</li>
<li>Ability to maintain a positive, courteous, supportive attitude and professional image with all employees, clients, and vendors.</li>
<li>Ability to work independently and within a team to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
</ul>
 Additional Information 
Please see our company Benefits:
<ul>
<li>Medical, Dental, Vision&nbsp;</li>
<li>Life Insurance&nbsp;and AD&amp;D</li>
<li>FSA / HSA</li>
<li>Accident &amp; Critical Illness</li>
<li>Hospital Indemnity</li>
<li>Pet Insurance</li>
<li>11 Paid Holidays</li>
<li>Flexible PTO</li>
<li>401K&nbsp;</li>
</ul>
Compensation: $70,000-$90,000 annually&nbsp;
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.&nbsp; Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

<h3>Job Description</h3>
Job DescriptionTSC isn’t your average marketing agency. We’re here to redefine what marketing means for technology companies. Our approach challenges conventions and creates defining moments. We’re skeptical of the status quo and prefer a work environment that reflects our innovative, hard-working spirit. Our clients come to us because we don’t just follow trends; we set them. They choose us over big-brand agencies because of our deep knowledge of the Work Tech industry and our ability to immerse ourselves in cutting-edge strategies and dynamic client experiences. In the Client Success Manager role, you’ll be part of a team that breaks the mold. Expect to dive into client strategies on a Monday, create transformative project roadmaps on a Tuesday, lead strategic sessions on a Wednesday, and develop scopes and custom ChatGPTs on a Thursday. One day you might be defining high-level strategies, and the next, you’ll be executing tasks that push boundaries. Our organization doesn’t adhere to traditional departments or silos – we thrive on flexibility and cross-functional teamwork. We’re looking for imaginative, savvy, and energetic individuals who can: &nbsp;Innovate like a forward-thinking consultant&nbsp;Strategize with the insight of a CMO&nbsp;Create exceptional client experiences with the finesse of a seasoned account executive&nbsp;Dive into diverse tasks and embrace new challenges with enthusiasm If you’re excited by terms like marketing strategy and customer experiences, and if you’re passionate about solving the root cause of issues, you’ll fit right in. We value creativity and a big-picture perspective, so if this resonates with your career aspirations or the experience you’re seeking, let’s talk. P.S. We have an office in Fort Worth, but people can work wherever they want (on-site or remotely) forever. All work happens in the cloud, so the remote experience is the same as the on-site experience. Plus, we value in-person interactions and collaboration so we constantly look for those opportunities.&nbsp; Qualifications
<ul>
<li>1-2 years of marketing and/or client success experience&nbsp;</li>
<li>Geeky&nbsp;</li>
<li>Quirky&nbsp;</li>
<li>Funny</li>
<li>Brilliant&nbsp;</li>
<li>Smart</li>
<li>Fun</li>
<li>Creative</li>
<li>Optimistic</li>
<li>Embraces change</li>
<li>Intrinsically motivated</li>
<li>High situational awareness</li>
<li>Obsessive learner</li>
<li>Mentally flexible</li>
<li>Humble</li>
<li>Hard worker</li>
<li>Confident speaker</li>
<li>Energized by goals</li>
</ul>
Skills
<ul>
<li>Marketing strategy</li>
<li>Time management</li>
<li>Project &amp; budget management</li>
<li>Client management &amp; growth</li>
<li>Active listening</li>
<li>Excellent writing</li>
<li>Quick writing</li>
<li>Business acumen</li>
<li>Consultative and interpersonal skills</li>
<li>Facilitation and presentation skills</li>
<li>Analytical thinking and problem-solving</li>
<li>Creative thinking</li>
<li>Confident decision making</li>
</ul>
Let’s create amazing things together.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Client Success Manager

<h3>Job Description</h3>
Job DescriptionOur Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.&nbsp;
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.&nbsp;
We are a fast-growing, dynamic team of 120+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
Client Implementation Manager
We’re hiring a Client Implementation Manager on our Operations team to build a high-performing team and deliver enterprise implementations. In this role, you will own high-visibility projects end to end, develop talent through clear goals and coaching, and drive cross-functional alignment to deliver measurable client impact.
What You'll Do:
<ul>
<li>
Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals, coach for performance, and foster a collaborative, high-achieving culture.
</li>
<li>
Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives.
</li>
<li>
Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track.
</li>
<li>
Drive continuous improvement. Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction.
</li>
<li>
Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery.
</li>
<li>
Champion the client's voice. Build relationships with key stakeholders and provide exceptional service throughout implementation.
</li>
<li>
Institutionalize learnings. Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams.
</li>
</ul>
What we’re looking for
<ul>
<li>
1 - 3+ years of people management experience.
</li>
<li>
3+ years of proven experience in project management and or software implementation.
</li>
<li>
A leadership mindset and appetite to shape outcomes in a growing company.
</li>
<li>
Excellent communication skills and the ability to build trust with senior stakeholders.
</li>
<li>
Experience thriving in high-volume or high-growth environments.
</li>
<li>
Comfort with ambiguity and a bias for action. You make sound calls and keep momentum.
</li>
<li>
Advanced Excel skills for analysis, tracking, and reporting.
</li>
</ul>
Bonus points if you have:
<ul>
<li>
Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity, hedge funds, or private companies.
</li>
<li>
Background in private banking, investment management, or a related field.
</li>
<li>
Working knowledge of SQL for querying and troubleshooting data.
</li>
</ul>
A Note about us:
All of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, collaborate effectively to solve challenges, and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.
We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting, hands-on workspace.
Some perks of working for Arch include:
<ul>
<li>
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
</li>
<li>
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
</li>
<li>
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.&nbsp;&nbsp;
</li>
<li>
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
</li>
<li>
Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
</li>
<li>
Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.
</li>
</ul>
Compensation Range: $115K - $140K

Client Implementation Manager

<h3>Job Description</h3>
Job Description
Veterinary Client Service Manager
If you are an experienced customer service professional and people leader, looking to positively impact the lives of pets and people, joining the team at Bay State Veterinary Emergency and Specialty Services will allow you to do just that. The Client Service Manager is an essential member of our team and must have experience managing business operations and successfully leading a team of people in real time, while ensuring an exceptional client experience. Our ideal candidate is driven to cultivate employee relations, culture, diversity, and leadership in the complex veterinary hospital setting. The role will work closely with senior management with a heavy focus on employee experience and inclusion-related initiatives.
Essential Functions and Responsibilities:
<ul>
<li>Lead a team of approximately 10 or more direct reports</li>
<li>Learn all aspects of the front desk and the responsibilities of team members; able to fill in and cover the desk seamlessly when needed</li>
<li>Full employee life-cycle management including: hire/onboard, training and development, conflict resolution and mediation, corrective action up to and including termination, and succession planning</li>
<li>Maintain compliance with employment laws and regulations</li>
<li>Work with the UVC payroll team to audit, verify and update payroll time sheets for team members</li>
<li>Respond to and resolve client complaints in a timely manner with compassion and empathy</li>
<li>Be a champion for the company’s Employee Referral Bonus program, encouraging current employees to refer top talent to the company.</li>
</ul>
Skills and Qualifications:
<ul>
<li>Associates or Bachelor's Degree in Business related field, or equivalent professional experience accepted</li>
<li>Veterinary practice management experience strongly preferred</li>
<li>Minimum 4 years’ customer service experience required </li>
<li>40-hour work week with a combination of day and evening shifts, one weekend shift per week and some holidays</li>
<li>Demonstrated experience building strong, effective, and trusted relationships and networks</li>
<li>Demonstrated ability to inspire trust and openness amongst colleagues and clients together with a reputation for high personal integrity</li>
<li>Strong interpersonal skills and communication; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly</li>
<li>Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)</li>
<li>Proficient time management, ability to problem solve, learn, and handle multiple tasks</li>
<li>Enthusiastic team player with a patient, and positive professional attitude.</li>
</ul>
Benefits and Perks (Full-Time):&nbsp;
<ul>
<li>Complimentary Short-Term Disability&nbsp;&nbsp;</li>
<li>Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family &nbsp;</li>
<li>Company Sponsored Employee Assistance Program (Headspace)&nbsp;</li>
<li>401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 12 months of employment&nbsp;</li>
<li>Florida Blue Insurance Plans with 3 tiered options</li>
<li>Flexible Spending Account, Health Savings Account or Health Reimbursement Account options &nbsp;</li>
<li>United Healthcare Dental Insurance; includes a 100% paid premium option for team members&nbsp;</li>
<li>United Healthcare Vision Insurance options&nbsp;</li>
<li>Long Term Disability option (paid for by employee)&nbsp;</li>
<li>Progyny-Fertility and Family Building Support&nbsp;&nbsp;</li>
<li>Team Member Discounts for Pet Care&nbsp;</li>
<li>Paid time off-inclusive of sick, personal, and vacation&nbsp;</li>
<li>Digital Musculoskeletal Support&nbsp;</li>
<li>Veterinary Social Worker on-site</li>
<li>Referral Bonus Program&nbsp;</li>
<li>DailyPay on Demand&nbsp;</li>
<li>Compensation ranges from $24 to $26/hour and commensurate with experience.</li>
</ul>
&nbsp;BSVESS is located in Swansea, MA with a sister facility in East Greenwich, RI. BSVESS is a 35,000 sf building with a very busy emergency service and a growing specialty hospital with specialists in emergency/critical care, internal medicine, surgery, medical oncology, and radiation oncology.&nbsp; Specialized equipment includes telemetry, endoscopy, CT scanner, ultrasound, and more.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.&nbsp;

Client Service Representative Manager

<h3>Job Description</h3>
Job DescriptionAbout the PositionClient Success Managers (CSMs) have a passion for assisting people in making the most effective and efficient use of SaaS products in their day-to-day. Technologically savvy and unafraid of online platforms, CSMs are “product evangelists” focused on encouraging and driving product adoption and usage, thus, streamlining our customers’ day-to-day workflow. Through a combination of industry expertise, product knowledge, and client-management skills, the CSM partners with the Account Management team to solve specific client needs, identify potential gaps in service, and provide both on-site and virtual product training sessions. Working in a fast-paced environment, CSMs manage and coordinate the onboarding and implementation processes for a variety of policy-focused clients ranging from associations, corporations, issue-based nonprofits, law firms, federal/state agencies and more.&nbsp; In addition to training and supporting clients, the CSM assists with designing and delivering internal sales and product training as needed. About the TeamThe FiscalNote Client Success team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the clients’ needs first every day. We are dynamic, hard-working, and driven individuals who thrive in an open team structure where there are constant learning opportunities and room for growth. For us, client success is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. About YouYou are self-motivated and technically savvy. Your intellectual curiosity and attention to detail often drive your desire to know the ins and outs of any topic, product, and process you encounter.&nbsp; A proven presenter, you are confident, well-spoken, and able to communicate effectively at all levels. You are unafraid to think quickly on your feet, making in-the-moment presentation changes to ensure your audience’s education needs are met.&nbsp; You excel in a fast-paced, technology-driven environment and are comfortable working as both an individual contributor and a team player. While this position is open to remote, DC Hybrid would be preferred if possible. #LI-HR1What To Expect In This Position
<ul>
<li>Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal</li>
<li>Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)</li>
<li>Deliver on-site (as applicable) and webinar training for our full product suite across all clients</li>
<li>Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage</li>
<li>Analyze clients’ current usage of products and suggest "best practices" that increase customer efficiency and effectiveness</li>
<li>Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction</li>
<li>Understand the challenges and pain points of a client and be able to translate how our tools can help solve those</li>
</ul>
What Sets You Apart
<ul>
<li>2+ years experience and proven success in delivering consultative trainings for a SaaS product&nbsp;</li>
<li>Superior presentation skills</li>
<li>Experience conducting effective consultative conversations</li>
<li>Demonstrated ability to manage multiple client relationships across a number of different product combinations&nbsp;</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work independently while embracing a close knit team environment</li>
<li>Proven success with troubleshooting and problem solving</li>
<li>Experience with technical implementation of software (preferred)</li>
<li>Familiarity with Salesforce or equivalent CRM tool (preferred)</li>
<li>Knowledge of the legislative and policy arena (preferred)</li>
</ul>
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact <a href="mailto:recruiting.team@fiscalnote.com" target="_blank">recruiting.team@fiscalnote.com</a>, we'd be happy to connect! As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to <a href="mailto:recruiting.team@fiscalnote.com" target="_blank">recruiting.team@fiscalnote.com</a> to let us know the nature of your request. About FiscalNote&nbsp;FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, we Lead with ValuesKnow your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family&nbsp; FiscalNote is continuing to hire&nbsp;new talent,&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp; New&nbsp;team members, along with our current staff, will temporarily work&nbsp;remotely (unless communicated otherwise).&nbsp;&nbsp; Company BenefitsFiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at <a href="https://careers.fiscalnote.com/benefits/" target="_blank">https://careers.fiscalnote.com/benefits/</a>. FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit&nbsp;<a href="http://www.DHS.gov/E-Verify" target="_blank">www.DHS.gov/E-Verify</a>.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job DescriptionClient Success Manager (Remote, Eastern US) What we believe&nbsp;In the past two years, more than a trillion dollars have been invested in software companies at record prices. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? &nbsp;We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do. &nbsp;Our role&nbsp;We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. &nbsp;What we value&nbsp;You could be a good fit for Crosslake if you see yourself reflected in our guiding values: Service. We effect change by empowering others.Curiosity. We believe great advice starts with deep understanding.Credibility. Our expertise is earned and proven. Commitment. It’s our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better.&nbsp;Overview The Client Success Manager (CSM) will play a key role in ensuring the overall success of Crosslake’s client relationships. Regularly interacting with senior leadership and key client contacts, the CSM will help drive processes critical to client acquisition, project execution, account management, and overarching client satisfaction. The role requires impeccable attention to detail, a solutions-oriented attitude, and extraordinary communication skills with a client service mindset. Data is of utmost importance, and the ideal candidate will feel a sense of ownership and responsibility for the company’s systems of record, including its CRM, to ensure we are best positioned to meet client needs day in and day out.Expected Results
<ul>
<li>Maintain client data records to ensure high-quality, reliable information from business development pipeline through project closeout</li>
<li>Administration of client account and project document processes (e.g., Master Service Agreements, Statements of Work, Non-reliance Letters, etc.) yielding consistent, timely execution</li>
<li>Coordinating early-stage client engagement logistics both internally and externally – including setting up proposal reviews, scheduling meetings to refine scoping, verifying staffing readiness, and calendaring pre-kickoff meetings – enabling a successful project launch</li>
<li>Reviewing opportunities in the business development pipeline to ensure they are set up for success upon closing (e.g., appropriate documentation underway, staffing needs understood, etc.)</li>
<li>Provide general administrative support critical to client-facing leadership (generating reporting / analytics regarding projects and accounts, collaborating across internal teams to drive process execution, engaging in general internal and external correspondence / calendaring, etc.) to promote client relations success</li>
<li>Other responsibilities as assigned by Management</li>
</ul>
Requirements
<ul>
<li>Minimum of 3 years of client operations experience or in a sales support role</li>
<li>BA / BS in related field</li>
<li>Familiarity with CRM systems (SalesForce and HubSpot preferred) with the ability to create reports and extract data as needed</li>
<li>Proficiency in Microsoft office products such as Word, Excel, SharePoint, and PowerPoint</li>
<li>Strong analytical, organizational, and time management skills with an eye for detail</li>
<li>Solid data analysis and data cleansing skills</li>
<li>Excellent teamwork, interpersonal, communication, and customer service skills</li>
<li>Ability to manage multiple priorities and deadlines</li>
</ul>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job DescriptionThe Company You’ll Join: It is our mission to create an exceptional firm that betters the world of work. Through granular candidate insights, in-depth employer benchmarking, continuous market pulses, actionable strategies, and recruiting feedback platforms, the team at Veris Insights is advancing the way companies across North America approach recruiting, employer branding, DEI (diversity, equity, and inclusion), and talent management. We work with hundreds of Fortune 1000 organizations to help them solve their hardest talent challenges and it is our aspiration to be nothing less than the single, unequivocal best partner to every one of these leaders in that pursuit.&nbsp; The Team You’ll Join: Our Client Success team (internally known as Member Experience) is the face and heart of Veris Insights. We work as an extension of our clients’ teams, ensuring they feel supported, understood, and equipped to tackle their biggest challenges. As part of the University Recruiting Council, you’ll partner directly with early talent leaders across the country. Our mission is to translate Veris Insights research into actionable strategies that strengthen recruiting outcomes while building trusted advisor relationships with clients. This work spans advising on candidate behaviors and experiences, shaping early talent program design, and facilitating strategy sessions that influence how leading employers attract and engage the next generation of talent. How You’ll Grow: This role blends strategic consulting, facilitation, and relationship management. You’ll have complete ownership of a portfolio of clients and expand your ability to lead high-level conversations. You will deepen skills in executive presence, consultative advising, storytelling, and problem-solving while benefiting from ongoing coaching in a feedback-rich environment. The Client Success team invests deeply in growth, autonomy, and meaningful impact, creating opportunities to stretch your skills and see your influence on client strategies firsthand. Who You Are:&nbsp; Strategic and incisive: You can quickly cut through complexity and surface clear, actionable recommendations.Relationship-first: You excel at building trust and credibility with senior stakeholders.Confident facilitator: You bring energy and executive presence to every interaction, whether leading a workshop or presenting insights.Adaptable problem-solver: You thrive in ambiguity and pivot easily as client needs evolve.Collaborative teammate: You’re motivated by working in a fast-paced, mission-driven environment.Key Responsibilities: Client Advising &amp; Relationship Management
<ul>
<li>Serve as the primary point of contact for 25–35 University Recruiting Council clients.</li>
<li>Build trusted advisor relationships, ensuring clients see Veris Insights as indispensable partners.</li>
<li>Onboard, consult, and grow relationships with clients, tailoring support to their unique recruiting challenges.</li>
</ul>
Key Responsibilities: Research Translation &amp; Facilitation
<ul>
<li>Translate research and data into actionable recommendations for early talent leaders.</li>
<li>Lead engaging presentations, workshops, and strategy sessions, both virtually and in person.</li>
<li>Stay current on talent acquisition, university recruiting, and labor market trends, and bring that intelligence to clients.</li>
</ul>
Key Responsibilities: Strategic Problem-Solving &amp; Execution
<ul>
<li>Diagnose client needs and design solutions that move their recruiting strategies forward.</li>
<li>Manage client data and insights with accuracy and accountability.</li>
<li>Balance multiple client priorities with agility and focus, ensuring high-quality execution across all engagements.</li>
</ul>
The Requirements:
<ul>
<li>4+ years in client-facing roles such as consulting, talent acquisition, employer branding, or customer success.</li>
<li>Demonstrated experience facilitating, storytelling, and providing strategic advice to senior stakeholders.</li>
<li>Strong communication and business writing skills, with the ability to synthesize and present insights clearly.</li>
<li>Comfort with data interpretation and translating findings into compelling narratives.</li>
<li>Ability to manage multiple priorities in a fast-paced, remote-first environment.</li>
</ul>
The Nice-To-Haves:
<ul>
<li>Familiarity with university recruiting, early talent strategy, or labor market research.</li>
<li>Experience with Google Suite, Planhat, or similar CRM platforms.</li>
</ul>
The Compensation &amp; Benefits Package:
<ul>
<li>Salary: $80,000–$92,500 annually, depending on experience</li>
<li>Location: Remote-first within the U.S., with ability and willingness to be in our DC office for team off-sites, strategic planning, or other key moments where in-person connection adds value</li>
<li>Time Off: Unlimited PTO, plus monthly mental health days</li>
<li>Health &amp; Wellness: Medical, dental, and vision coverage, plus a $1,000 annual wellness stipend</li>
<li>Retirement: 401(k) with up to 4% employer match</li>
<li>Family Support: Paid parental leave</li>
<li>Work Authorization: Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Unfortunately, we are unable to consider OPT/CPT holders.</li>
</ul>
Please keep in mind:&nbsp;Research has shown that candidates from underrepresented backgrounds only apply to jobs when they meet 100% of the requirements vs. their majority counterparts, which apply at a much higher rate if they meet 50-60% of the requirements. So, with that being said, if you are interested in the role, we would love to hear how you can leverage your talents to be an awesome culture add. Our Values &amp; Culture, In Brief:&nbsp;Talent is in our DNA. It is what we study, who we serve, and the quality we most pride ourselves on internally. In order for our team members to be at their best, we provide individualized benefits and support. At the most basic level, benefits include unlimited PTO, health insurance benefits, and career development opportunities.&nbsp;We believe a well-rounded and diverse team is the key to our success. To provide the widest range of experiences and perspectives in our member service and internal culture, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Please let our recruiter know if there are any accommodations we can provide for you to ensure an equitable and comfortable recruitment process. We highly value diversity, equity, and inclusion, and this shows up in everything we do.&nbsp;Our research has a significant focus on the experiences of candidates from diverse backgrounds. Internally, we have Employee Resource Groups for BIPOC and LGBTQ+ employees, and Affinity Groups to support women and neurodiversity. Furthermore, we’ve established a Diversity Council to promote a workplace environment that is safe, respectful, and inclusive for all and acts as an active partner to People Ops and Leadership in service of our broader firm-wide DEI goals.

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