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city

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<h3>Job Description</h3>
Job Description
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest financial institutions in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. 
We are seeking a highly motivated and passionate Client Relationship Account Manager to join our team. 
As an Account Manager, you are vital to our daily business operations. In this position, you will be responsible for managing relationships with our clients while driving business growth and delivering exceptional service. If you are a driven and customer-focused individual with strong communication and problem-solving skills, let's talk!
Essential Responsibilities:
<ul>
<li>Develop and maintain relationships with clients to ensure ongoing success.</li>
<li>Provide exceptional customer service to clients.</li>
<li>Utilize excellent interpersonal and communication skills to effectively interact with clients.</li>
<li>Identify and proactively address client needs to ensure satisfaction.</li>
<li>Ensure compliance with all operating procedures and client requirements. </li>
</ul>
This position starts at $18+/ hour, depending on experience, plus paid time off, benefits, and 401k eligibility. 
 
Requirements:
<ul>
<li>Detail Oriented</li>
<li>Strong Organizational Skills</li>
<li>Excellent Deductive Reasoning and Critical Thinking Skills</li>
<li>Strong Written and Verbal Communication Skills</li>
<li>Effective Time Management Skills</li>
<li>35 Accurate WPM</li>
<li>Strong computer and internet skills</li>
<li>Ability to adapt to fluctuating work flow</li>
<li>Ability to work with minimal supervision</li>
</ul>
 Benefits:
What We Offer:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Disability insurance</li>
<li>401(k) Plan</li>
<li>Paid vacation days</li>
<li>Discounted Gym Membership</li>
<li>Vehicle Purchase Program</li>
<li>Career Progression</li>
<li>Community Involvement</li>
</ul>

Account Manager - Client Relationship

<h3>Job Description</h3>
Job Description
THG Real Estate is seeking a highly motivated and results-driven Client Care Manager (CCM) to join our dynamic team. The CCM plays a critical role in managing inbound and outbound leads, prospecting potential buyers and sellers, and setting high-quality appointments for our agent team members. This role requires an individual who is personable yet relentless in execution, thrives in a fast-paced environment, and has a passion for converting leads into business opportunities.
 
The ideal candidate is a skilled communicator, competitive, tech-savvy, and highly organized. They must be comfortable spending most of their workday on the phone, actively engaging with leads across multiple new construction, development projects, and resale listings. The CCM will also be responsible for managing cross-functional software systems to ensure our central CRM platform is consistently updated with accurate and timely data.
 
Compensation:
<ul>
<li>Base Salary $35,000 + commission and bonuses</li>
<li>Paid Time Off</li>
<li>Health Benefits</li>
<li>Bonus Opportunities</li>
</ul>
Compensation:
$70,000 - $90,000 OTE
Responsibilities:
Client Engagement &amp; Relationship Management
<ul>
<li>Serve as the primary point of contact for clients, ensuring an exceptional customer experience from initial inquiry through post-transaction follow-up.</li>
<li>Proactively call, text, and email clients to provide updates, answer questions, and address concerns in a timely manner.</li>
<li>Develop and nurture long-term relationships with clients to drive referrals and repeat business.</li>
<li>Conduct regular client check-ins to ensure satisfaction and uncover additional service opportunities.</li>
<li>Maintain a structured, systematic approach to client follow-up, ensuring personalized and timely communication.</li>
</ul>
Client Support &amp; Problem Resolution
<ul>
<li>Act as a liaison between clients and the agent team, ensuring seamless coordination of all transactions.</li>
<li>Anticipate and address client concerns before they become issues, offering proactive solutions.</li>
<li>Handle objections and difficult conversations with professionalism, empathy, and problem-solving skills.</li>
<li>Coordinate with internal teams to ensure a smooth and efficient experience for clients at every stage of the transaction.</li>
</ul>
CRM &amp; Database Management
<ul>
<li>Ensure all client information is accurately documented and updated in the CRM, tracking communication history and preferences.</li>
<li>Segment and categorize clients to personalize follow-ups and enhance engagement.</li>
<li>Monitor and analyze client interactions to refine strategies for improving client retention and satisfaction.</li>
<li>Work closely with marketing and sales teams to align outreach efforts with client needs and company goals.</li>
</ul>
Performance &amp; Continuous Improvement
<ul>
<li>Track key performance metrics related to client satisfaction, retention, and referral generation.</li>
<li>Provide regular reports to leadership, highlighting insights and opportunities for improving client care.</li>
<li>Stay informed on industry trends and best practices to enhance the client experience.</li>
<li>Continuously seek ways to improve processes and workflows to maximize efficiency and effectiveness.</li>
</ul>
Qualifications:
<ul>
<li>Client-focused and empathetic—dedicated to delivering an outstanding customer experience.</li>
<li>Strong written, verbal, and interpersonal communication skills—must be warm, professional, and articulate in all client interactions.</li>
<li>Proven experience in client relations, customer service, or account management (minimum 2 years preferred).</li>
<li>Idaho real estate license preferred (or willingness to obtain one).</li>
<li>Experience with CRM platforms (e.g., Brivity, Follow Up Boss, BoomTown, or similar) to track client interactions and maintain accurate records.</li>
<li>Highly coachable with a learning-based mindset—open to feedback and committed to continuous improvement.</li>
<li>Excellent problem-solving skills and adaptability in handling client concerns and resolving issues efficiently.</li>
<li>Organized and detail-oriented—able to manage multiple client relationships while ensuring accuracy and follow-through.</li>
<li>Tech-savvy and comfortable with digital tools for client tracking, communication, and workflow management.</li>
<li>Resilient and solutions-driven—able to navigate challenging conversations while maintaining a positive client experience.</li>
</ul>
About Company 
This role is critical to ensuring that THG Real Estate maintains its reputation for excellence in real estate services, supporting our agents in delivering successful outcomes for clients.
Elliot employs highly effective marketing strategies accompanied by his wealth of experience to benefit both sellers and buyers alike. He and his team operate a “people first” business, understand your high expectations, and, with class, integrity, and professional excellence, will stop at nothing to help you achieve your goals. THG Real Estate's reviews confirm their success— they strive to redefine the real estate experience with a service that is second to none!

Client Care Manager

<h3>Job Description</h3>
Job Description
We are looking to hire a dedicated Client Account Manager to join our team!
We specialize in creating long-lasting client partnerships by providing tailored solutions that drive success. As a Client Account Manager, you’ll be at the center of our client relations, using your skills as a manager to enhance client satisfaction and foster growth. This is an ideal role for an organized, proactive manager who thrives on building relationships and ensuring clients reach their goals.
Client Account Manager Responsibilities
<ul>
<li>Manage and nurture positive relationships with clients, understanding their goals and offering solutions</li>
<li>Act as the primary manager of client accounts, addressing inquiries and offering support when needed</li>
<li>Collaborate with internal teams to meet client needs efficiently and resolve any concerns</li>
<li>Track client progress, manage key performance metrics, and provide insightful updates to clients</li>
<li>Collect and share client feedback to help improve products and optimize client satisfaction</li>
<li>Proactively identify and address any challenges in the client experience to maintain high service standards</li>
</ul>
What We’re Looking For
<ul>
<li>Strong communication skills and a client-centered approach</li>
<li>Proven ability to manage multiple client accounts and stay organized in a fast-paced environment</li>
<li>Problem-solving mindset and a proactive approach to addressing client needs</li>
<li>Previous experience in account management, client success, or customer service is a plus</li>
<li>A self-motivated individual with a dedication to client success and teamwork</li>
</ul>
Why Join Us?
<ul>
<li>A team-focused work culture that encourages your input and professional growth</li>
<li>Hands-on training and career development opportunities in client account management</li>
<li>Competitive compensation and benefits, recognizing your contributions as a manager</li>
<li>Advancement opportunities in client success and account management</li>
</ul>
Ready to make an impact as a Client Account Manager? Apply today! This position will involve in-person collaboration with various departments within our organization in the local Corona, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer. &nbsp;
#LI-Onsite

Client Account Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Broomall, PA Pediatrics Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k with company match</li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager

<h3>Job Description</h3>
Job Description
WHAT WE’RE LOOKING FOR: We’re hiring a Client Intake Operations Manager to oversee our lead pipeline and intake process across all practice areas. This role combines operations, supervision, and quality control. You’ll be in charge of managing intake staff, overseeing lead flow in Lead Docket, verifying the quality of submitted intakes, ensuring Filevine is correctly set up when a case is signed, and keeping the team accountable for prompt, thorough follow-up.
If you're organized, systems-driven, and want to be at the center of a growing law firm’s success, this is a great opportunity.
RESPONSIBILITIES:
<ul>
<li>
Oversee all incoming leads via Lead Docket, including Meta Ads, web forms, and referrals
</li>
<li>
Supervise intake staff and virtual assistants to ensure fast, accurate, and complete responses
</li>
<li>
Review intake forms to verify accuracy, completeness, and case viability
</li>
<li>
Coordinate with attorneys to ensure promising leads get timely review and response
</li>
<li>
Ensure Filevine cases are created correctly with full client data and intake documentation
</li>
<li>
Track lead conversion metrics, follow-up timelines, and intake source performance
</li>
<li>
Troubleshoot and improve intake systems to increase efficiency and signed client rates
</li>
<li>
Escalate high-value or time-sensitive leads directly to attorney staff as needed
</li>
</ul>
QUALIFICATIONS:
<ul>
<li>
2+ years in legal intake, client onboarding, or law firm operations preferred
</li>
<li>
Experience managing people and workflows — you’ll be directing intake staff and VAs
</li>
<li>
Familiarity with legal CRMs like Lead Docket and Filevine strongly preferred
</li>
<li>
Exceptional organizational skills and attention to detail
</li>
<li>
Strong communication skills — both written and verbal
</li>
<li>
Self-starter who takes initiative and owns results
</li>
<li>
Bilingual (Spanish/English) is a plus, but not required
</li>
</ul>
COMPENSATION:
<ul>
<li>
Salary Range: $60,000–$85,000 annually, depending on experience
</li>
<li>
Bonus potential tied to intake volume and signed case metrics
</li>
</ul>
Company DescriptionBana Legal Group is a fast-growing, family-run California law firm that fights for workers, consumers, and injury victims across the state. The perfect person for this role is obsessively organized, takes full ownership of processes, and is exceptional on the phone — turning leads into signed clients while making sure nothing slips through the cracks. 
<h3>Company Description</h3>
Bana Legal Group is a fast-growing, family-run California law firm that fights for workers, consumers, and injury victims across the state.\r\n\r\nThe perfect person for this role is obsessively organized, takes full ownership of processes, and is exceptional on the phone — turning leads into signed clients while making sure nothing slips through the cracks.

CLIENT INTAKE OPERATIONS MANAGER

<h3>Job Description</h3>
Job Description50,000.00-60,000.00 
Job Summary
Independently manages client facing accounts. Focus is coordinating the development of client solutions, project development, assist in developing strategic frameworks, managing timelines and delivery, and providing day-to-day contact with the client.
Responsibilities
<ul>
<li>Strengthen client relationships and attend client meetings</li>
<li>Learn the client business and become the expert in customers process: team structures, approval process, deployment system, all store operation process, line review dates, etc.</li>
<li>Manage projects involving complex work streams and cross-functional collaboration (internally and externally)</li>
<li>Setup prototypes and other Innovation Center Activities</li>
<li>Daily order processing</li>
<li>Inventory maintenance</li>
<li>Maintain Display accuracy on Custom Client Website</li>
<li>Manage Client monthly financial data in Sugar for RGL</li>
<li>Identify customer questions, concerns, and overall needs</li>
<li>Verifying, correcting, and/or updating account information</li>
<li>Provide accurate answers and solutions to client queries</li>
<li>Identifying any missing, lost, or damaged materials and immediately notify the client/vendor</li>
<li>Provide accurate, valid, and complete information by using business acquired programs</li>
<li>Develop and nurture client relationship, measured by positive client feedback</li>
</ul>
Qualifications
<ul>
<li>High School Diploma</li>
<li>Client facing experience</li>
<li>Must be detailed and organized</li>
<li>Must have a sense of urgency and be able to multitask in a fast-paced environment</li>
<li>Strong MS Word and Excel knowledge must be able to create and maintain documents and spreadsheets</li>
<li>Must have strong verbal and writing skills</li>
<li>Must be able to communicate and coordinate activities with all levels of the organization</li>
<li>Strong reasoning, negotiation and problem-solving skills which includes the ability to be proactive and anticipate potential problems</li>
<li>Must be able to multi-task, prioritize and manage time effectively</li>
<li>Periodic travel may be required</li>
</ul>
Physical Requirements 
<ul>
<li>Reaching above shoulder heights, below the waist or lifting to file documents or store materials</li>
<li>Works near and in manufacturing area</li>
<li>Must be able to lift up to 25lbs</li>
</ul>

<h3>Job Description</h3>
Job Description
Hi, we're TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world's leading sellers of business technology. 
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We're proud to have been repeatedly recognized as one of America's fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product. It's their job to take what's been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Manager is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.
Location: Boston, Massachusetts (Hybrid) 
What you'll do
<ul>
<li>Attend in-person workdays at the client's office twice weekly (up to 10 times per month).</li>
<li>Collaborate with Client Success and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program.</li>
<li>Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with).</li>
<li>Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services.</li>
<li>Create client programs in our Salesforce platform and troubleshoot any issues with program or leads.</li>
<li>Respond to client feedback and provide recommendations and optimizations for their campaigns.</li>
<li>Conduct cadenced outreach to customers, checking in on their campaigns and touching base to review performance and gather feedback. </li>
<li>Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting.</li>
<li>Onboard new clients and develop and present Campaign Reviews to discuss high-level business strategy with top clients.</li>
<li>Help establish processes to increase efficiency and offer creative solutions to solve problems.</li>
</ul>
Who you are
<ul>
<li>1- 3 years of professional experience maintaining regular client communication through digital channels such as Slack, email, and Zoom</li>
<li>Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients</li>
<li>Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations</li>
<li>Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate</li>
<li>Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery</li>
<li>Creative problem-solver with strong analytical and critical thinking skills</li>
<li>Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward</li>
</ul>
What we offer you
<ul>
<li>Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.</li>
<li>Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.</li>
<li>Remote-First Culture: Work from the comfort of your home.</li>
<li>Flexible PTO: Take the time you need, when you need it.</li>
<li>Health Coverage: Medical, dental, and vision plans for you and your family.</li>
<li>Insurance Protection: Life, AD&amp;D, Short-Term, and Long-Term Disability coverage.</li>
<li>401K with Match: Secure your future with our company-matched retirement savings.</li>
<li>Paid Parental Leave: Support for new parents during life's special moments.</li>
<li>Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.</li>
<li>Pet Insurance: Care for your furry family members.</li>
<li>Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.</li>
<li>Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.</li>
<li>Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.</li>
<li>In-Office Perks: Enjoy catered lunches for our in-office team.</li>
</ul>
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.
Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
Annual pay range$55,000—$65,000 USD
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.
Any AI-generated or incomplete application answers will be auto-rejected.

Client Success Manager, Boston Area

<h3>Job Description</h3>
Job Description
Position Summary:
We are looking for a natural Sales Leader with the proven ability to grow a book of business in the transportation industry, while influencing and motivating others to perform at a high level. This candidate will act as a coach and advocate to develop and train a sales team while creating an encouraging and positive environment. The CSL will go above and beyond expectations to grow and mentor their team and will need to be energetic, creative and knowledgeable to overcome challenges daily.
Day to Day Functions of a Successful CSL:
<ul>
<li>Conduct sales training for all new sales employees.</li>
<li>Conduct weekly &amp; monthly sales meetings.</li>
<li>Create sales targets and track daily, weekly and monthly pacing based on projections.</li>
<li>Conduct performance reviews for assigned team members.</li>
<li>Manage the CRM, track data being entered and run reports as needed.</li>
<li>Ensure goals and expectations are achieved such as: phone stats, new customers, revenue, margins and other daily metrics.</li>
<li>Assist with customer quotes and execution of day-to-day operations including but not limited to building, booking and dispatching loads.</li>
<li>Assist with hiring process.</li>
<li>Communicate, train, and manage remote employees.</li>
<li>Additional Measurements and Expectations:
<ul>
<li>Individuals and teams are meeting/exceeding targeted goals.</li>
<li>Team’s margin dollars and percentages are maximized.</li>
<li>The efficient and effective conversion from trainee to Client Solutions Manager.</li>
<li>Continuous growth across multiple verticals.</li>
<li>Team accountability and profitability.&nbsp; </li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>You must be able to work full-time Monday through Friday&nbsp;</li>
<li>A College Degree is preferred.</li>
<li>Mcleod TMS experience is preferred but not a must</li>
<li>Team lead or management experience. </li>
<li>You must have relevant, advanced sales success in the Transportation Logistics industry.&nbsp; </li>
<li>Proven ability to energetically lead a sales team to overcome challenges.</li>
<li>Demonstrated success motivating a sales team to surpass daily, weekly and monthly goals.</li>
<li>Experience working with technology including Office products and specialized/relevant software platforms. </li>
<li>Driven by a high moral and ethical compass.</li>
</ul>
The Many Benefits of Beemac:
<ul>
<li>Negotiable base salary (commensurate with experience) plus monthly bonuses based on results.</li>
<li>401K program plus company matching.</li>
<li>Paid Time Off and Paid Vacation Holidays.</li>
<li>Health/Dental/Vision coverage.</li>
<li>Ability to relocate to other offices nationwide.</li>
<li>Focused career development</li>
<li>Other Perks
<ul>
<li>We celebrate the achievement and successes of our teammates.</li>
<li>We support our local communities and encourage our employees to volunteer for a myriad of charity events and activities.</li>
</ul>
</li>
</ul>
Why you should join us:
<ul>
<li>We are growing at a fast pace with consistent year over year revenue increases of more than 100%.</li>
<li>#16 Ranked Flatbed Carrier in the U.S. and the #90 Ranked Brokerage via Transport Topics in 2021</li>
<li>We were recognized by the Pittsburgh Post-Gazette as a 2021 “Top Workplace.”</li>
<li>We offer a dynamic company culture that values our employees as our greatest assets.&nbsp; We celebrate the fact that our employees are at the center of making our company flourish.&nbsp; That is why we utilize a fast, friendly, and human recruiting process.</li>
<li>We believe that “relationships move loads.”&nbsp; Simply put, when YOU succeed, WE ALL succeed!&nbsp; </li>
<li>We are a Team!&nbsp; One SWARM…one GOAL! </li>
</ul>
Beemac Accomplishments &amp; Company Awards:
⮚Ranked 51st largest brokerage firm in the U.S. by Transport Topics 2024
⮚Ranked as a top 10 flatbed carrier by Transport Topics 2024
⮚Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2024” Award.
⮚Top 500 largest for-hire Carriers by Freight Waves 2023
⮚Ranked No. 2925 on the Inc. 5000 list 2024
⮚Ranked 5th in the 2023 Pittsburgh Business Times “Fast 50” Award.
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Client Solutions Leader (Sales Manager)

<h3>Job Description</h3>
Job Description
Summary: The Family Court Program provides a safe reception center and various services to assist survivors and victims of crime involved in the family court system. The program provides crisis intervention, case services, advocacy, information and referrals and practical assistance to survivors and victims of crime with an overall goal of promoting survivor safety and reducing the impact of victimization. Essential Job Functions: · Managing the Reception Center including greeting and signing in clients and visitors; · Conducting intakes and providing clients with the proper resources and information based on the intake assessment; · Assisting clients with additional information and services and carrying a small caseload as needed; · Communicating with the court parts and coordinating the client’s court appointments; · Answering telephones and responding to service inquiries and providing information and referrals; · Assisting crime victims in completing New York State Office of Victim Services compensation applications; · Coordinating with outside agencies to facilitate services; · Arranging for transportation and financial assistance; · Compiling records; maintaining and preparing statistics on a monthly basis; and · Performing other related tasks as assigned. Supervisory Reports: · None Knowledge and Skills: Required: · Understanding of the dynamics of domestic violence and other forms of victimization; · Experience working with survivors of domestic violence; · Excellent communication and organizational skills; · Ability to work as part of a team while also independently generating tasks; · Good communication skills, written and verbal; · Computer knowledge; · Organizational skills. Desirable: · Knowledge of the civil and criminal justice systems; · Bilingual (English/Spanish) preferred. Education: Required: · Bachelor’s Degree in a related field or equivalent experience. Desirable: · Experience working with domestic violence victims; · Experience in a social service setting; If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance
Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal
Hiring Range: $23.36-$24.73 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Case Manager (Client Navigator)

<h3>Job Description</h3>
Job Description
Client Services Case Manager - Community Action Partnership
To Apply: An Application of Employment must be completed and returned to <a href="mailto:mariar@dickinsoncap.org" target="_blank">mariar@dickinsoncap.org</a>. Applications can be found here: Careers | Community Action Dickinson
GENERAL SUMMARY OF RESPONSIBILITIES:
Coordinates and implements delivery of Client Support Services, including: housing stability (rental assistance, security deposits), utility payment assistance, and household budget management. Provide families and individuals referrals to appropriate agency and community resources.
SPECIFIC JOB RESPONSIBILITIES:
The job responsibilities listed do not include all the specific tasks which the employee may be expected to perform.
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Demonstrated support for the agencies mission, goals and values.
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Participates in strategic planning of the program and direction of the program.
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Assists the Program Director by keeping within the fiscal constraints of the budget.
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Identifies professional and organizational issues and trends suggesting action, facilitating change and participates in restructuring of programs and services.
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Maintains staff, client and agency wide confidentiality at all times.
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Serves as liaison between departments in the agency and with other agencies and programs to fulfill the mission of the agency.
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Prepares various statistical and narrative reports to meet all Agency, Government and Grant requirements.
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Attends meetings, workshops, and training sessions as required by the Program Director.
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Participates on program related committees as approved by the Program Director.
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Is required to travel by ground or air to meetings, conferences, trainings, etc.
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Assists with the program inventory, as well as securing necessary equipment and supplies.
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Monitors all volunteers and clients within the department.
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Continues professional growth through educational and training experiences in their field.
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Pick up and deliver items for the agency using company or personal vehicle.
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Meets and interviews clients, completes paperwork and submits applications for eligibility.
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Utilize program software to monitor client information and services.
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Maintain considerable knowledge of new legislation, statutes and administrative rules as it applies to housing/apartment management.
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Maintains a high level of organizational protocol within the program.
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Process client applications for assistance.
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Maintains records on Agency client tracking software.
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Assists with Self-Sufficiency Case Management which includes assessments, referrals and developing goals/action plans.
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Provides one-on-one personal financial counseling to analyze and assess individual financial concerns.
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Assist with Agency client services programs including Representative Payee Program, Veteran Program, food program, apartment management and answering incoming calls.
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Assists with distribution of the Supplemental Commodity Food Program.
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SUPERVISORY RESPONSIBILITIES:
None
POSITION QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES):
Required
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<li>Associates Degree in Social Work, Business Administration, or related field is required. BS/BA Degree in Business Administration, Social Work or related field is preferred.</li>
<li>Minimum of three years full-time experience in two of the three areas: personnel, operational and/or financial management.</li>
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Experience working with people from various socio-economic and educational backgrounds.
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Must possess a valid driver’s license and insurable driving record.
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Demonstrated ability to establish a positive rapport with staff, clients, other agencies, businesses and the community.
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Demonstrated ability to effectively communicate both in written and oral forms.
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Proficient with computers and software to include Windows, Internet, Microsoft Office software and other office equipment.
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Utilization and implementation of the client-tracking system within 3 months of hire.
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Demonstrated personal budgeting skills.
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Certified as a Family Development Specialist or will obtain certification within 2 years from date of hire.
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PHYSICAL DEMANDS:
Constantly: Vision correctable to near 20/20.
Frequently: Sitting, walking, stooping, crouching, kneeling, reaching horizontally and vertically, standing, bending, balancing, use of arms, legs, hands and feet and fine motor skills, color discrimination, peripheral and depth perception, talking and hearing, running, climbing stairs and ladders, crawling, twisting and turning trunk, rapid mental-muscular coordination, reaching down and overhead, pushing and pulling, lifts and carries up to 25 pounds.
WORK ENVIRONMENT:
Frequently: Works in a variety of working conditions including indoor in controlled and uncontrolled environments as well as outside in weather extremes. High stress situations.
 #hc164284

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