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<h3>Job Description</h3>
Job Description
At Veritext, we focus on the details – so legal teams can focus on the case. 
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Case Manager (Mediation), it is your duty to ensure that our clients and mediators receive excellent service, as their designated point of contact.
 This position reports to the office M-F (for the first 4-6 months; thereafter will be hybrid: 2 days in the office)
What you'll get to do:
<ul>
<li>Work collaboratively with Veritext colleagues, exhibiting Veritext Values </li>
<li>Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner </li>
<li>Communicate necessary information timely, accurately and effectively; report incidents to management</li>
<li>Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role</li>
<li>Take ownership of your work; follow-thru until final resolution</li>
</ul>
The kind of teammate we’re looking for:
<ul>
<li>3+ years of related experience</li>
<li>Proficiency in MS Office required</li>
<li>Customer service oriented with strong interpersonal skills and the ability to communicate and interact effectively</li>
<li>Dedicated professional with the ability to respond to requests promptly and accurately</li>
<li>Must be detail oriented, organized, be able to multi-task and work under pressure to meet or exceed deadlines</li>
<li>Proactive and motivated with strong problem solving and follow up skills</li>
<li>Understand Veritext products and services, their value and commensurate fees</li>
<li>Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc</li>
<li>Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc</li>
<li>Understand Company targets and strive to meet and exceed</li>
<li>Ensure that departmental training materials are current, effective and utilized</li>
<li>Use Vision workflow to ensure all aspects of your activities are completed accurately and timely</li>
<li>Be an active participate in the phone queues and Front mailboxes while meeting Operations Excellence goals</li>
<li>Aligns correct products/services information including features and benefits to client needs</li>
<li>Establish and manage cases within Vision; Be proactive in your approach</li>
<li>Fulfill client requests timely (in accordance with service-level agreements) including Revised Orders, special client requests, etc AND take appropriate action</li>
<li>Resolve issues and/or escalate as needed; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution</li>
<li>Communicate necessary information timely and accurately to all parties, including clients, back office staff, sales and vendors</li>
<li>Be responsible for contacting subcontractors on order changes and ensure they are fulfilled; follow-up! Notify reporters of dailies, expedites, etc.</li>
<li>Treat mediators, co-workers, reporters, videographers as "key members of our team"; go out of your way for them</li>
<li>Track incidents according to protocol</li>
<li>Proactively track assignment deadlines and; follow up with reporters and vendors to ensure timely delivery to clients</li>
<li>Treat all Veritext Intra-Company jobs, consistent with Veritext standards</li>
<li>Ensure that all Vision entries (standing orders, notes, etc.) are clear, concise and consistent client specifications</li>
<li>Encourage use of and manage all aspects of MyVeritext, including setting up USER ID's, establishing security rights and training users on features</li>
<li>Ensure coverage for all urgent after-hour requests that require immediate assistance/response before next business day</li>
<li>Take ownership of managing all aspects of scheduling mediations and arbitrations</li>
<li>Recommend and implement improvements in process and procedures</li>
<li>Analyze data using all relevant tools and present solutions and ideas</li>
<li>Assist clients with scheduling and preparing confirmation letters, notice of mediations, Mediator’s Reports to Courts</li>
<li>Represent Veritext as a SPOC along with Account Executive for all scheduling, transcripts, standing orders, etc for the large cases they are responsible for</li>
</ul>
 
What’s in it for you:
<ul>
<li>Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance</li>
<li>Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more</li>
<li>Employee equity and referral programs: when we succeed, you succeed!</li>
<li>Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally</li>
<li>Matched 401(k) to help you save for your future</li>
<li>Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in</li>
<li>Earned wage access: get a portion of the wages you earned prior to payday</li>
<li>Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth</li>
<li>Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!</li>
</ul>
 
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Case Management Supervisor

<h3>Job Description</h3>
Job DescriptionSalary: $18.33 - $19.26/hr 
Day Shift
Swing Shift - $500 Sign-on Bonus
Overnight Shift - $500 Sign-on Bonus and $4.00 shift differential
 
WE OFFER EXCELLENT BENEFITS:
<ul>
<li>FREE Employee Medical Insurance</li>
<li>FREE Employee Dental Insurance</li>
<li>FREE Employee Vision Insurance</li>
<li>Sick leave (8 hours per month)</li>
<li>Vacation (Minimum of 2 weeks paid vacation)</li>
<li>Discounted health memberships</li>
<li>Retirement (Employer contribution - 3% contribution and an additional 3% employer match)</li>
<li>FREE Long-Term Disability Insurance</li>
<li>FREE Life Insurance</li>
<li>13Paid Holidays</li>
</ul>
 CCEW Mission Feed the hungry, heal the hurting, welcome the stranger.
 CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender
 
Program Summary
Rising Strong serves families who are at risk for separation due to parental substance misuse by providing safe housing, substance misuse treatment, case management, and other supportive wraparound services. By serving whole families, our aim is to reduce trauma in children, decrease the rates of foster care placements, and remove barriers that traditionally prevent parents from succeeding in substance abuse treatment. We walk alongside and support vulnerable families as they seek to change their stories. Job Summary
This position models appropriate health and safety standards for all individuals and families. This position coaches, practices, encourages, and empower families in reunification and recovery both short and long term.
 
Job Duties/Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
<ol>
<li>Assist residents, as needed, with urgent care issues.</li>
<li>Conduct urinalysis testing, as requested by staff leadership.</li>
<li>Maintain family records, daily log and complete all other necessary documentation.</li>
<li>Monitor the building for safety and potential risks to sobriety.</li>
<li>Assist residents, as needed, with solving problems and conflict resolution. The goal is creating and identifying processes and routines that can be carried out successfully to life outside the program.</li>
<li>Coach families on policies and procedures to ensure that Rising Strong rules are being followed and that families are practicing safe habits.</li>
<li>Carry out shift responsibilities to ensure the ongoing safety, cleanliness, and smooth operation of the facility.</li>
<li>Intervene in emotionally charged situations to deescalate conflict.</li>
<li>Pay attention and intervene when families are isolating from the community.</li>
<li>Maintain a high alert for safety threats for all family members and intervene immediately to remove or reduce the threat.</li>
<li>Ensure no families leave the facility without authorization from appropriate staff members.</li>
<li>Report any suspicion of drug or alcohol use to the appropriate staff members immediately.</li>
<li>Assist in calmly and compassionately responding to relapses with staff leadership, with safety for all parties as the priority.</li>
<li>Maintain hygienic and organized supply areas.</li>
<li>Assist with leading activities for parents and children.</li>
<li>Assist with providing childcare.</li>
<li>Assist with transporting families as assigned.</li>
<li>Answer the phone and take messages.</li>
<li>Provide leadership and appropriate response in the case of an emergency.</li>
<li>When subpoenaed or otherwise called upon, appear in court to testify regarding families involvement in the program.</li>
<li>Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).</li>
<li>Accurately account for time worked according to agency standards.</li>
<li>Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.</li>
<li>As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.</li>
<li>Perform as a team member to assure that productivity outcome measures are achieved.</li>
<li>Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.</li>
<li>Perform related functions necessary to support the mission and core values of Catholic Charities.</li>
</ol>
 
Job Qualifications
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
 
Education/Experience:to perform this job successfully, an individual must have an associate degree or an equivalent combination of education and experience. At least two years experience in social services preferred. Experience with individuals in recovery, the child welfare system, homelessness, residential environments, and/or mental health strongly preferred.
 
Certificates/Licenses:To perform this job successfully, an individual must:
<ul>
<li>Successfully pass background check applicable to position.</li>
<li>Valid Washington State Drivers License</li>
<li>Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety &amp; Act standards. Refer to WAC 296-842 to learn more.</li>
</ul>
 
Physical Abilities:To perform this job successfully, an individual must be able to:
<ul>
<li>Regularlycarry, reach, and stoop/crouch.</li>
<li>Frequentlysit, stand, walk, lift, pull/push, crawl, talk, hear, taste, or smell. </li>
</ul>
 
Mental &amp; Other Skills/Abilities:To perform this job successfully, an individual must have the:
<ul>
<li>Adaptability:ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.</li>
<li>Attendance: ability to consistently arrive and be able to work as scheduled.</li>
<li>Computer/Technical Ability:working knowledge of: Word Processing software &amp; email.</li>
</ul>
<ul>
<li>Dependability:ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.</li>
<li>Interpersonal Skills:ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service populations culture and socioeconomic characteristics.</li>
<li>Judgment:ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.</li>
<li>Language Ability:ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Mathematical Ability:ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Motor Coordination:the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.</li>
<li>Problem Solving Ability:ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.</li>
<li>Quality Management:ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.</li>
<li>Reasoning Ability:ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.</li>
</ul>
 
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
<ul>
<li>Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.</li>
<li>Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.</li>
<li>Potential for exposure to illicit drugsandair-borne contaminants (proper PPE provided).</li>
</ul>

Family Skills Coach

<h3>Job Description</h3>
Job Description
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
BronxWorks Homebase assists more than 3600 households with housing retention and stabilization services in the South Bronx. We achieve this by providing services to include case management, public benefits advocacy, referrals to available resources, mediation, and financial literacy workshops.
BronxWorks is seeking a highly motivated Homeless Prevention Case Manager to join our Homebase team. As a case manager, you will play a critical role in helping individuals and families at risk of homelessness stay stably housed or relocate to stable housing. Your responsibilities will include screening and assessing client needs and developing strategic interventions to stabilize clients' housing. You will be expected to engage clients, assess for program and/or subsidy eligibility, develop service plans, conduct Housing Court advocacy, document progress, complete virtual/in person unit inspections, and follow up with external parties. You will connect clients with resources like rental arrears assistance, public benefits and housing vouchers. You will manage a caseload of approximately 40-45 clients in various stages of a housing crisis. The ideal candidate will thrive in a fast-paced environment, have the ability to multi-task, be flexible to programmatic change and adapt accordingly, be extremely organized, and be adept at working with multiple software platforms. We are looking for a desire to work with an at-risk population, strong assessment and analytical skills, and excellent verbal and written communication abilities. Our team offers a collaborative work environment, with a standard Monday-to-Friday schedule and the potential for one work-from-home day per week, offering flexibility and work-life balance. We also offer a competitive starting salary, recognizing the value of your skills and experience. If you're passionate about making a difference in the Bronx community, we encourage you to apply.
 
RESPONSIBILITIES
<ul>
<li>Perform initial intake assessments for clients and their families, as well as periodic reassessments including developing and updating comprehensive service plans.</li>
<li>Review all documentation to determine clients’ eligibility for program, and maintain both physical and digital folders.</li>
<li>Assist clients in completing all BronxWorks Homebase Program intake applications and forms.</li>
<li>Refer clients to appropriate services not limited to within BronxWorks.</li>
<li>Follow up with clients and referral agencies to track engagement and progress.</li>
<li>Conduct home visits and inspections to assess clients’ living conditions (in person and/or virtually).</li>
<li>Enter client information and progress updates into designated database systems.</li>
<li>Support clients in overcoming barriers to achieving their goals and in building self-advocacy skills toward self-sufficiency.</li>
<li>Conduct outreach and community engagement efforts to recruit new clients.</li>
<li>Recommend and implement strategies to encourage client participation throughout all processes.</li>
<li>Prepare and submit applications for subsidies, transfers, benefit applications, referrals, and financial assistance as needed.</li>
<li>Provide accurate data and documentation for required program reports on a weekly/monthly/quarterly and annual basis.</li>
<li>Accompany client to medical and/or entitlement appointments, if requested.</li>
<li>Work with landlords/management companies to assist clients in resolving their housing crisis.</li>
<li>Perform other duties as assigned by the manager.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor’s degree in social work or another related field of study.</li>
<li>Bilingual language skills are preferred.</li>
<li>Strong oral and written communication, time management, and organizational skills are necessary.</li>
<li>Proficiency in Microsoft Office suite and other standard business technology is required.</li>
</ul>
EDUCATION AND TRAINING
<ul>
<li>Participate in both internal and external training.</li>
<li>Complete annual certifications (Mental Health, Mandated reporter).</li>
<li>Maintain knowledge of client services (PA, Medical, Mental health).</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>Ability to use a computer for prolonged periods. </li>
<li>Ability to occasionally lift and/or move up to 10 pounds. </li>
<li>Ability to stand, walk, or sit for long periods of time. </li>
<li>Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. </li>
<li>Ability to bend and retrieve objects and/or documents. </li>
<li>Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. </li>
<li>Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.</li>
</ul>
 
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact <a href="mailto:hrbenefits@bronxworks.org" target="_blank">hrbenefits@bronxworks.org</a>.

Case Manager - 4715

<h3>Job Description</h3>
Job Description
Encantada Counseling Services is seeking compassionate and skilled Licensed mental health professionals to join our team as Therapeutic Supervised Visitation (TSV) Providers. This role supports families navigating court-ordered parenting time by facilitating safe, structured, and clinically guided interactions between parents and children. The ideal candidate demonstrates empathy, professionalism, and firm boundaries to ensure a supportive, neutral, and child-centered visitation experience.
Focuses on observing and supporting family interactions.
Reports or summaries are often shared with the court, attorneys, or other professionals.
The TSV provider is a neutral third party, not a treating therapist.
Overview: A Therapeutic Supervised Visitation (TSV) Provider facilitates structured parent–child contact within a therapeutic framework to support safe reunification, promote healthy attachment, and reduce family conflict. The TSV Provider ensures emotional and physical safety while using clinical interventions to help families strengthen relationships and address barriers to reunification.
Minimum Qualifications
<ol>
<li>
Education and Licensure
<ul>
<li>
Master’s degree in Counseling, Social Work, Psychology, Marriage and Family Therapy, or a related behavioral health field.
</li>
<li>
Active&nbsp;Arizona behavioral health license&nbsp;(LPC, LCSW, LMFT, or Psychologist) in good standing with the&nbsp;Arizona Board of Behavioral Health Examiners (AZBBHE).
</li>
</ul>
</li>
<li>
Experience
<ul>
<li>
Minimum&nbsp;two (2) years&nbsp;post-graduate experience providing therapeutic or clinical services to children and families.
</li>
<li>
Prior experience in&nbsp;child welfare, court-ordered family services, or trauma-informed practicepreferred.
</li>
<li>
Experience working with&nbsp;high-conflict families, domestic violence, substance abuse, or trauma-related disorders&nbsp;is strongly desired.
</li>
</ul>
</li>
<li>
Knowledge, Skills, and Abilities
<ul>
<li>
Comprehensive understanding of:
<ul>
<li>
Child development and attachment theory
</li>
<li>
Family systems and trauma-informed care
</li>
<li>
Court-ordered supervised visitation standards (SVN, DCS, and Pima County Superior Court)
</li>
</ul>
</li>
<li>
Ability to remain&nbsp;neutral, nonjudgmental, and composed&nbsp;in high-conflict or emotionally charged situations.
</li>
<li>
Strong&nbsp;clinical judgment, safety assessment, and de-escalation skills.
</li>
<li>
Excellent&nbsp;documentation, observation, and report writing&nbsp;abilities consistent with court and DCS expectations.
</li>
</ul>
</li>
<li>
Certifications &amp; Clearances
<ul>
<li>
Current&nbsp;Fingerprint Clearance Card&nbsp;(Level 1, per A.R.S. §41-1758.07).
</li>
<li>
CPR and First Aid certification.
</li>
<li>
Mandated Reporter training&nbsp;(A.R.S. §13-3620 compliance).
</li>
</ul>
</li>
<li>
Professional Expectations
<ul>
<li>
Adheres to&nbsp;HIPAA&nbsp;and&nbsp;42 CFR Part 2&nbsp;confidentiality standards.
</li>
<li>
Participates in&nbsp;ongoing supervision and continuing education&nbsp;related to trauma, family systems, and ethical practice.
</li>
<li>
Maintains appropriate professional boundaries with clients, families, and referral sources.
</li>
<li>
Collaborates effectively with case managers, attorneys, court representatives, and DCS specialists.
</li>
</ul>
</li>
</ol>

Therapeutic Supervised Visitation Provider

<h3>Job Description</h3>
Job Description
Summary:Provide case management services to assigned clients transitioning from emergency shelter into their own housing. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits. Provide coordinated housing search of private market rate housing as well as various subsidized housing programs. Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families. The target population is families leaving/transitioning out of shelter. As stabilization caseloads vary, the Stabilization Case Manager may work as a Housing Search Specialist as determined by Division Director. 
Why Work for SMOC?
<ul>
<li>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li>
<li>Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li>
<li>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li>
<li>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li>
<li>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li>
<li>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li>
</ul>
Primary Responsibilities:
<ul>
<li>Provide case management services for clients exiting emergency shelter systems in an effort to successfully transition to enhanced self-sufficiency, beginning with a meeting between shelter staff and the family prior to the family exiting shelter to determine supports and services needed by the family to help them remain housed after leaving shelter. </li>
<li>Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended. </li>
<li>Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing. </li>
<li>Maintain up-to-date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) on a daily basis. </li>
<li>Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing. </li>
<li>Coordinate all services required by the stabilization plan. </li>
<li>Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan. </li>
<li>Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan. </li>
<li>Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis. </li>
</ul>
<ul>
<li>Support clients in their continued economic development planning. </li>
<li>Assist clients in establishing positive relationships with the landlord. Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court. </li>
<li>Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen. </li>
<li>If the tenancy is endangered for any reason, ensure that the client resolves the issue and retains the tenancy or assist the client in finding a sustainable housing alternative instead of returning to shelter. </li>
<li>Conduct groups and workshops related to the clients’ needs as appropriate. </li>
<li>As a mandated reporter, understand the requirements under 51A and report child incidences in accordance with agency and state requirements. </li>
<li>Assist clients and families in arranging appointments and transportation. </li>
<li>Provide client transportation as needed, using SMOC vehicles. </li>
<li>Engage all clients by understanding and addressing their needs whether within or outside the scope of work. </li>
<li>Attend &amp; participate in team meetings as requested and communicate effectively with clients and staff in other areas. </li>
<li>Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. </li>
<li>Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures. </li>
<li>Other duties as assigned. </li>
</ul>
Knowledge and Skill Requirements:
<ul>
<li>Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field. </li>
<li>Minimum one year assessment, advocacy and case management skills. </li>
<li>Sensitivity to low-income people of diverse backgrounds. </li>
<li>Excellent listening skills. </li>
<li>Ability to work independently. </li>
</ul>
<ul>
<li>Good written and verbal communication skills. </li>
<li>Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are valued language skills). </li>
<li>Must have valid driver’s license, reliable transportation and meet insurance standards. </li>
</ul>
Organizational Relationship: 
<ul>
<li>Directly reports to Program Manager. </li>
<li>Direct reports of this position are none. </li>
</ul>
Physical Requirement: 
<ul>
<li>Ability to drive a vehicle </li>
<li>Ability to ascend and descend stairs </li>
<li>Must be able to sit or stand for a prolonged period of time.</li>
<li>Must be able to operate a computer and complete extensive paperwork.</li>
</ul>
Working Conditions: Desk space is provided in an office setting. Some travel via employee’s personal car is required. As part of the responsibilities of this position, the Stabilization Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. 
Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager. 
 
 Monday-Friday; 9am-5pm 35

Case Manager, Housing Stabilization

<h3>Job Description</h3>
Job DescriptionDescription:
Government Reporter- $46,000+ Annually, Top News Organization, Meaningful Work
 
Future Impacter,
 
Our Government Reporters help inform community members by providing important updates on elections, public policy, new legislation, and ballot measures through local city council and county commissioners' court beats. By attending local government meetings, connecting with local officials, and networking with other community leaders, our Government Reporters disseminate news that is central to the lives of our communities’ residents. 
 
Note: While our office is in Pflugerville, Texas, this role will cover updates for Cedar Park, Leander, and Liberty Hill.
 
ABOUT YOU
You should apply to our Government Reporter role if you:
<ul>
<li>Can produce 10 stories per week.</li>
<li>Feel comfortable with taking photos to complement your written work.</li>
<li>Have experience covering city council meetings/school board meetings.</li>
<li>Are proficient in AP Style and familiar with content management systems.</li>
<li>Previously have written for a professional publication or school newspaper.</li>
<li>Feel confident researching data and have experience with data visualization.</li>
<li>Are eager to interview sources in-person throughout the greater metro area.</li>
<li>Demonstrate proven ability to develop and maintain relationships with sources.</li>
<li>Are confident in finding and pitching your own story ideas with minimal supervision.</li>
<li>Understand the importance of meeting deadlines and managing your own time efficiently.</li>
<li>Have availability on weekdays from 8:30 AM to 5 PM, plus evenings/weekends as needed to cover meetings and breaking news.</li>
</ul>
 
WHY JOIN COMMUNITY IMPACT
Starting hourly rate of $22.11 ($46,000 annually) or more with experience
Mileage Reimbursement: $135 monthly stipend for gas, mileage and tolls
Paid Time Off: 112 hours annually
Paid Holidays: 10 per year, plus an additional paid day off for your birthday
Comprehensive Benefits: Medical, Dental, Vision, and Employer-Paid Life Insurance
Additional Coverage: Supplemental insurance options, including Accident and Critical Illness
Career Growth: Opportunities for advancement and development
 
If you are ready to make a real difference in your community, apply today.
Requirements:

Government Reporter - Cedar Park, Leander, and Liberty Hill

Case Manager (Legal Mediation)

<h3>Job Description</h3>
Job Description
At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:
Manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place 

What you'll get to do:
<ul>
<li>Understand Veritext products and services, their value and commensurate fees</li>
<li>Resolves issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests</li>
<li>Use Vision workflow to ensure all aspects of your activities are completed accurately and timely</li>
<li>Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.</li>
<li>Recommend and implement improvements in process and procedures</li>
<li>Understand Company targets and strive to meet and exceed</li>
<li>Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.</li>
<li>Be an active participant in the phone queues and/or email</li>
<li>Schedule depositions ensuring complete, accurate and consistent information</li>
<li>Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly</li>
<li>Ensure that all cases are handled consistently re: information, reporter teams, dictionaries, etc.</li>
<li>Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors</li>
<li>Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner</li>
<li>Ensure that all jobs are entered, confirmed and covered timely and accurately</li>
<li>Fulfill client requests according to Operational Excellence guidelines</li>
<li>Ensure that Vision Profiles are accurate and actionable and notes, etc.. are clear and detailed</li>
<li>Align correct product/services information including features and benefits to client needs</li>
<li>Know all aspects of myVeritext and encourage client usage</li>
<li>Treat all Veritext Intra-Company jobs consistent with Veritext standards</li>
<li>Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs when necessary</li>
<li>Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc..)</li>
<li>Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable</li>
<li>Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc..); escalate to appropriate Veritext colleague if necessary</li>
<li>Encourage subcontractor portal use and be completely knowledgeable of all features</li>
<li>Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients</li>
<li>Notify reporters of dailies, expedites, etc.. when necessary</li>
<li>Follow incident procedure to ensure client satisfaction and staff development</li>
</ul>
Key Responsibilities 
<ul>
<li>Oversee and quality control the calendar department as they:
<ol>
<li>Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
<ul>
<li>Ensure complete, accurate and consistent information </li>
<li>Follow Standard Data Entry Rules</li>
<li>Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two. </li>
</ul>
</li>
</ol>
</li>
<li>Monitor and assign phone volume, performance and readiness of regional calendar associates</li>
<li>Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations</li>
<li>Track Operational Excellence metrics and communicate with team on performance </li>
<li>Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team</li>
<li>Train and educate calendar department on Order Entry for services, including but not limited to:
<ol>
<li>Court Reporter and/or Videographer</li>
<li>Remote or in-person locations and the appropriate services that go with each</li>
<li>Exhibit management requirements</li>
</ol>
</li>
<li>Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met</li>
<li>Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance</li>
<li>Act as an escalation point of contact within the team for client issues</li>
<li>Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions</li>
<li>Assist in development and planning of training and support to new staff members on calendar specific tasks</li>
<li>Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department</li>
<li>Assist in regional and national projects for developing best practices in calendar related activities</li>
</ul>
 
The kind of teammate we’re looking for:
<ul>
<li>Work collaboratively with Veritext colleagues, exhibiting Veritext Values </li>
<li>Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner </li>
<li>Communicate necessary information timely, accurately and effectively; report incidents to management</li>
<li>Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role</li>
<li>Take ownership of your work; follow-thru until final resolution </li>
<li>Proficiency in MS Office required</li>
<li>Proficiency in relevant software packages and applications</li>
<li>Must possess excellent written and verbal communication skills</li>
<li>Customer service oriented with strong interpersonal skills</li>
<li>Dedicated professional with the ability to respond to requests promptly and accurately</li>
<li>Must be detail oriented, organized and be able to multi-task</li>
<li>Proactive and motivated with strong problem solving and follow up skills</li>
<li>Must be able to work both independently and with a team</li>
</ul>

What’s in it for you:
 
<ul>
<li>Competitive compensation and total rewards package</li>
<li>Comprehensive medical, dental and vision insurance</li>
<li>Hybrid work structure (two days in the office, three days working remotely)</li>
<li>Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)</li>
<li>Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)</li>
<li>Matched 401(k) to help you save for your future</li>
<li>Pet insurance to help your pet(s) live a long and happy life</li>
<li>Flexible Spending Accounts (healthcare, dependent care, transit &amp; parking)</li>
<li>Company-paid life insurance as well as short-term and long-term disability insurance</li>
<li>Learning and development opportunities to advance both personally and professionally</li>
<li>Veritext Summer Camp – a fun-filled culture building and learning experience</li>
<li>Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!</li>
</ul>
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to <a href="mailto:people@veritext.com" target="_blank">people@veritext.com</a> or call a member of our People Team to let us know the nature of your request.
Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure

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