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<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: The Technical Writer I is responsible for creating and maintaining high-quality documentation for Geographic Solutions’ software systems. This includes end-user guides, administrator manuals, release notes, and help files. Working closely with internal teams, including developers, business analysts, project managers, and other SMEs, the Technical Writer I ensures documentation is accurate, user-friendly, and aligned with internal standards. The Technical Writer I creates and maintains smaller-scale, less complex documentation. This entry-level role is designed for individuals developing their technical writing skills while working under the guidance of an experienced mentor or senior writer. This role also involves regularly reviewing and updating existing content to reflect product enhancements and evolving user needs, as well as assisting with functional boilerplate content and proposals when needed. 
 
Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily.
 
Key Responsibilities:
 
Documentation Development
<ul>
<li>Create and maintain user-facing documentation, including user guides, quick reference guides, and admin manuals</li>
<li>Capture and update visuals, including screenshots, diagrams, tables, and flowcharts</li>
<li>Ensure consistency with branding, style, and formatting standards across all documents</li>
<li>Ability to interpret technical information and document it clearly and concisely</li>
</ul>
Editing &amp; Quality Assurance
<ul>
<li>Proofread and edit documents for grammar, spelling, punctuation, and layout consistency</li>
<li>Test documentation against the software to validate accuracy and completeness</li>
<li>Identify and report usability issues discovered through the documentation process and suggest software changes when identifying usability enhancements</li>
</ul>
Collaboration &amp; Review
<ul>
<li>Coordinate document reviews with team members and subject matter experts</li>
<li>Conduct peer reviews and provide constructive feedback</li>
<li>Communicate effectively with developers, BAs, and PMs to clarify functionality</li>
</ul>
Content Management &amp; Process Improvement
<ul>
<li>Maintain version history and documentation archives</li>
<li>Contribute to the development and refinement of documentation standards, tools, and processes</li>
<li>Support the proposal team by updating and maintaining boilerplate content</li>
</ul>
Requirements:
Work Experience / Knowledge:
<ul>
<li>Proficiency in Microsoft Word (2019/O365), including styles, templates, cross-referencing, index tags, and complex graphics (e.g., drawing canvases, layout options, etc.)</li>
<li>Familiarity with TechSmith SnagIt, Adobe Acrobat, MS Visio, Excel, and SharePoint</li>
<li>Understanding of accessibility guidelines and user-centered design principles for documentation</li>
<li>1–4 years of experience in technical writing or equivalent combination of education and experience</li>
<li>Experience working with online help systems such as MadCap Flare</li>
</ul>
Qualifications / Certifications:
<ul>
<li>Associate’s or Bachelor’s degree in Technical Writing, English, Communications, Education, Computer Science, or a related field</li>
<li>Relevant certifications (e.g., CPTC, UX writing, accessibility) are a plus</li>
</ul>
Special Requirements:
This role may require occasional evening and weekend hours to meet critical deadlines.
 
 Equal Opportunity Employer. M/F/D/V

Technical Writer I

<h3>Job Description</h3>
Job Description
Details
Compensation: $80-105k annually
Employment type: Full-time/in-office Vancouver, WA
Job title: Technical Writer
 
At Cirrus Link Solutions, we develop software products that leverage MQTT and other IIoT technologies to connect, transport, and manage data across many different industries. We pride ourselves on delivering real solutions and supporting SCADA integrators in meeting their IIoT needs.
 
At Cirrus Link, you’ll be exposed to many different technologies: embedded systems, cloud platforms, on-premises solutions, distributed systems, and more. We are a small but quickly growing team and looking for self-motivated, inquisitive, problem-solving individuals to take the company to the next level.
 
As a technical writer for Cirrus Link, you’ll specialize in creating clear and concise documentation for complex technical information and training materials. You must understand the impact you’ll create on the bottom line and the valuable role you’ll play in the company by transforming intricate concepts, procedures, and product specifications into user-friendly and accessible content for improved usability and optimal user experience.
 
Responsibilities
<ul>
<li>Gathering and researching technical information from subject matter experts, relevant external sources, and internal contacts</li>
<li>Installing and using the software being documented to understand and describe the flows and gather screenshots</li>
<li>Organizing and structuring technical content for internal and end-user consumption, ensuring clarity, easy reading, and accessibility for the target audience</li>
<li>Writing and editing various types of technical documentation such as user manuals, user documentation, tutorials, user guides, specifications, and instruction manuals</li>
<li>Collaborating with our engineering and development team to gather necessary information and better understand complex information</li>
<li>Reviewing and revising documentation for accuracy, consistency, and adherence to style guidelines</li>
<li>Incorporating visual aids, such as diagrams, screenshots, and illustrations, to enhance the understanding of technical information</li>
</ul>
 
Requirements
<ul>
<li>Strong attention to detail</li>
<li>Polite and professional communication style, even if under pressure</li>
<li>Being flexible when priorities and plans change due to unforeseen circumstances</li>
<li>Works well in a distributed team - this position is in-office only but we have a team out of state as well</li>
<li>Proficiency in writing, editing, and proofreading product documentation in English</li>
<li>Proven writing experience with FAQs, user guides, or manuals in a technical field</li>
<li>Knowledge of best technical writing practices, including style guides and industry standards, as well as the technical skills to understand the software development life cycle (SDLC) and project workflow</li>
<li>Familiarity with content management systems (CMS)</li>
<li>Proficiency in using graphics editing software and screen capture tools for creating visuals and illustrations is preferred</li>
<li>Ability to learn quickly and adapt to new software, technologies, and subject matters</li>
</ul>
 
Knowledge/experience with any of the following a plus:
<ul>
<li>&nbsp;Docusaurus</li>
<li>&nbsp;Canva</li>
<li>&nbsp;MQTT</li>
<li>&nbsp;MQTT Sparkplug</li>
<li>&nbsp;Git, Maven, and Jenkins</li>
<li>&nbsp;Industrial protocols (such as Modbus, Canbus, EFM protocols, HART, BACnet, etc)</li>
<li>&nbsp;IIoT</li>
<li>&nbsp;Linux OS and Mac OS, and Windows OS</li>
<li>&nbsp;C/C++/Python/C#/Shell Scripting/Power Shell</li>
<li>&nbsp;Raspberry Pi and/or other embedded platforms</li>
<li>&nbsp;Google Protocol Buffers</li>
<li>&nbsp;Network Security</li>
<li>&nbsp;Jira and Confluence</li>
<li>&nbsp;Cloud Platform and Cloud Deployment Experience (such as AWS, Azure, etc)</li>
</ul>
 
Education and Experience Required:
<ul>
<li>BS or equivalent in a IT/writing related field</li>
<li>Previous technical writing experience a plus</li>
</ul>
 
Position Location &amp; Type:
<ul>
<li>Downtown Vancouver, WA, USA</li>
<li>Reporting to the office is required</li>
<li>Full-time/permanent after 90-day trial period</li>
</ul>
 
Additional opportunities&nbsp;(based on experience and performance over time):
<ul>
<li>&nbsp;Performing QA test procedures and reporting results to development</li>
<li>&nbsp;Writing automated and manual software test procedures and test software</li>
<li>&nbsp;Developing and testing software</li>
</ul>
 
Compensation:
<ul>
<li>$80-105k annually depending on qualifications and experience</li>
</ul>

Technical Writer

<h3>Job Description</h3>
Job Description
We are seeking a detail-oriented Technical Writer to join a growing industrial organization in a newly created role. This position will have an immediate and meaningful impact by taking ownership of the creation, organization, and ongoing maintenance of quality and process documentation across the business.
This is an excellent opportunity for someone who enjoys producing clear, accurate documentation and wants to play a key role in building and improving a company’s Quality Management System from the ground up.
Key Responsibilities:
<ul>
<li>Create, review, format, and maintain Quality Management System (QMS) documentation in alignment with ISO 9001 standards</li>
<li>Develop and update SOPs, procedures, work instructions, forms, and records</li>
<li>Manage document and record control, including revisions, approvals, distribution, and effective dates</li>
<li>Coordinate documentation changes with process owners and leadership</li>
<li>Ensure documentation aligns with regulatory requirements and internal policies</li>
<li>Support internal and external audits by providing controlled documents and objective evidence</li>
<li>Assist with training employees on proper document usage</li>
<li>Identify opportunities to improve clarity, consistency, and usability of documentation</li>
<li>Support additional quality-related initiatives as needed</li>
</ul>
Must-Have Qualifications:
<ul>
<li>1+ year of technical writing or documentation experience</li>
<li>Strong written communication skills with excellent grammar and attention to detail</li>
<li>Ability to produce accurate, consistent documentation efficiently</li>
<li>Familiarity with revision control, change management, and records retention</li>
<li>Proficiency in Microsoft Word, Excel, and PowerPoint</li>
<li>Strong organizational skills and ability to manage multiple priorities</li>
<li>Ability to collaborate cross-functionally with internal teams and auditors</li>
<li>Positive, proactive mindset with a “do it right the first time” approach</li>
</ul>
Preferred Qualifications (Nice to Have):
<ul>
<li>Associate’s or Bachelor’s degree</li>
<li>Experience in a manufacturing or regulated environment</li>
<li>Background in quality, documentation, or technical writing</li>
</ul>
Why This Role:
<ul>
<li>Newly created position with high visibility and ownership</li>
<li>Opportunity to build and modernize documentation processes</li>
<li>Join a fast-growing organization supporting large-scale industrial and data center projects</li>
<li>Stable daytime schedule with contract-to-hire potential</li>
</ul>
Location: Itasca, IL Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay Rate: $20–$25/hour Employment Type: Contract-to-Hire (6 months)

<h3>Job Description</h3>
Job Description
**Job Title: Technical Writer 
**
Duration: PERM
Shift: M-F 1st Shift 8:30am-5pm
¨NBSP;
**Overview: 
**
<ul>
<li>
Clear, concise communication: Ability to explain complex environmental concepts in plain language for different audiences (scientists, regulators, the public).
</li>
<li>
Structured documentation: Experience creating manuals, reports, SOPs (Standard Operating Procedures), guidelines, and datasheets.
</li>
<li>
Attention to detail: Ensuring accuracy in data, terminology, and regulatory references.
</li>
<li>
Editing and proofreading: Strong grammar, syntax, and formatting skills to produce professional documents.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. We are seeking a Technical Writer to create, organize, and maintain internal and external documentation that supports our services, operational processes, and technical training initiatives. This role sits within the Education Services team, which functions as an operations-focused, technical training group. The Technical Writer partners closely with Operations, Engineering, Support, Security, Product, and Marketing to transform complex technical information into clear, consistent, and usable materials for audiences with varying levels of technical expertise.&nbsp;The ideal candidate is an investigative communicator—comfortable diving into technical detail, interviewing subject-matter experts, and shaping raw information into polished documentation and training assets that reduce friction, improve operational readiness, and increase organizational alignment. The majority of this role’s work is focused on internal operations and training content, with secondary support for customer-facing materials.Responsibilities:
<ul>
<li>A successful Technical Writer will support Lightedge’s documentation and training ecosystem by:</li>
</ul>
Developing and maintaining documentation:
<ul>
<li>Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed.</li>
</ul>
Documenting services and operations:
<ul>
<li>Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows.</li>
</ul>
Supporting technical training development:
<ul>
<li>Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS).</li>
</ul>
Owning documentation standards:
<ul>
<li>Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets.</li>
</ul>
Collaborating with SMEs:
<ul>
<li>Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows.</li>
</ul>
Translating complexity for different audiences:
<ul>
<li>Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness.</li>
</ul>
Managing documentation tools and repositories:
<ul>
<li>Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable.</li>
</ul>
Maintaining the documentation lifecycle:
<ul>
<li>Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum.</li>
</ul>
Ensuring accuracy and quality:
<ul>
<li>Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices.</li>
</ul>
Contributing to cross-team initiatives:
<ul>
<li>Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations.</li>
</ul>
Driving continuous improvement:
<ul>
<li>Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency.</li>
</ul>
Experience:
<ul>
<li>3–5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization.</li>
<li>Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation.</li>
<li>Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content.</li>
<li>Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate.</li>
<li>Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows.</li>
<li>Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity.</li>
<li>Familiarity with cloud, networking, security, or data center technologies is strongly preferred.</li>
<li>Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems is a plus.</li>
<li>Experience working with operations, support, NOC/SOC, or implementation teams and understanding their documentation and training needs.</li>
<li>Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment.</li>
<li>Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience) is highly beneficial.</li>
<li>Proven ability to influence without formal authority—driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams.</li>
<li>Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.</li>
</ul>
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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