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<h3>Job Description</h3>
Job Description
Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join ASI Hastings as a Dispatcher and play a crucial role in ensuring our customers' homes are serviced promptly.
As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.
Key Responsibilities:
<ul>
<li>Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.</li>
<li>Communication Point: Act as the main point of contact for field teams, customers, and management.</li>
<li>Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.</li>
<li>Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.</li>
<li>Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.</li>
<li>Emergency Response: Coordinate emergency response efforts when necessary.</li>
<li>Resource Allocation: Ensure efficient allocation of resources to meet operational demands.</li>
<li>Collaboration: Work closely with other departments to streamline processes and improve service delivery.</li>
</ul>
Qualifications:
<ul>
<li>2+ years of dispatching experience and/or call center experience is highly preferred.</li>
<li>HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving abilities and a customer-centric mindset.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li>
<li>Proficiency in cloud based computer applications and call center software, Service Titan experience is a plus.</li>
</ul>
Benefits:
<ul>
<li>Health insurance: Comprehensive medical, dental, and vision coverage.</li>
<li>Retirement plan: 401(k) with company match.</li>
<li>Paid time off: Generous vacation, holidays, and sick leave.</li>
<li>Training and development: Ongoing opportunities for professional growth and advancement.</li>
</ul>
#ASI
Pay Range$22—$27 USD
About ASI:
Ken and Phil Justo, along with their families and dedicated team members, have been working to make San Diego a better place since acquiring Hastings Appliance Repair in the 1980s. Since then, ASI Hastings Inc. has been committed to doing what’s right for its clients. They established the company’s core values, which are embraced by each member of the "White Glove" team: Trust, Safety, Quality, Respect, Integrity, Cleanliness, and Communication.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the San Diego Fair Chance Ordinance. 
ASI Privacy Policy
About ASI:
Ken and Phil Justo, along with their families and dedicated team members, have been working to make San Diego a better place since acquiring Hastings Appliance Repair in the 1980s. Since then, ASI Hastings Inc. has been committed to doing what's right for its clients. They established the company's core values, which are embraced by each member of the White Glove team: Trust, Safety, Quality, Respect, Integrity, Cleanliness, and Communication.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the San Diego Fair Chance Ordinance.
ASI Privacy Policy

Dispatcher

<h3>Job Description</h3>
Acadian Companies JOB DESCRIPTION Job Title: Dispatcher Alternate Job Title(s): Emergency Medical Dispatcher; Paramedic Division/Department: Acadian Ambulance Service Status: Hourly-Non-Exempt Performance Appraisal Type: Professional JOB SUMMARY: Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external. REPORTS TO: Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. DUTIES AND RESPONSIBILITIES: Except as specifically noted, the following functions are considered essential to this position. 
<ul>
<li>Assists ground and/or air resources for emergency and non-emergency responses.</li>
<li>Coordinates first responder notification of fire departments and other agencies as requried.</li>
<li>Receives and keypunches requests for ground and air response.</li>
<li>Documents daily activity.</li>
<li>Provides pre-arrival instructions using EMD.</li>
<li>Trains new Communication Center employees as requested.</li>
</ul>
 These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions. PHYSICAL DEMANDS: Physical activities and the amount of time spent performing each while on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Stand
<ul> x</ul>
 Walk
<ul> x</ul>
 Sit
<ul></ul>
x Talk or hear
<ul></ul>
x Use hands to finger, handle or feel
<ul></ul>
x
<ul> </ul>
Climb or balance
<ul> x</ul>
 Stoop, kneel, crouch or crawl
<ul> x</ul>
 Reach with hands and arms
<ul></ul>
x
<ul> </ul>
Taste or smell x
<ul></ul>
 Weight lifting requirements and the amount of time spent lifting on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds
<ul> x</ul>
 Up to 25 pounds x
<ul></ul>
 Up to 50 pounds x
<ul></ul>
 Up to 100 pounds x
<ul></ul>
 More than 100 pounds x
<ul></ul>
 Vision requirements: X Color Vision (Able to identify and distinguish colors.) X Distance Vision (Clear vision at 20 feet or more.) X Close Vision (Clear vision at 20 inches or less.) X Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point). 
<ul> Depth Perception (Able to judge distances and spatial relationships.)</ul>
 X Focusing (Able to adjust the eye to bring an object into sharp focus.) WORK ENVIRONMENT: Exposure to environmental conditions and the amount of time exposed to each on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Wet, humid conditions (non-weather) x
<ul></ul>
 Work near moving mechanical parts
<ul> x</ul>
 Work in high, precarious places x
<ul></ul>
 Fumes or air borne particles x
<ul></ul>
 Toxic or caustic chemicals x
<ul></ul>
 Outdoor weather conditions x
<ul></ul>
 Extreme cold (non-weather) x
<ul></ul>
 Extreme heat (non-weather) x
<ul></ul>
 Risk of electrical shock x
<ul></ul>
 Work with explosives x
<ul></ul>
 Risk of radiation x
<ul></ul>
 Vibration x
<ul></ul>
 Noise level associated with this job: Moderate Noise (Examples: business office with typewriters and/or computer printers, light traffic). QUALIFICATIONS: 
<ul>
<li>High School Diploma or GED.</li>
<li>National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.</li>
<li>Completion of EMD certification will be required.</li>
</ul>
 INTERPERSONAL REQUIREMENTS: 
<ul>
<li>Maintain social, ethical and organizational norms.</li>
<li>Achieve accomplishment of all task details, no matter how small.</li>
<li>Maintain good personal motivation; develop a sense of ownership of job tasks and results.</li>
<li>Must have a sense of urgency for all work performed.</li>
<li>Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.</li>
</ul>
 TRAINING REQUIREMENTS: 
<ul>
<li>Orientation to job requirements.</li>
</ul>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

<h3>Job Description</h3>
Acadian Companies JOB DESCRIPTION Job Title: Dispatcher Alternate Job Title(s): Emergency Medical Dispatcher; Paramedic Division/Department: Acadian Ambulance Service Status: Hourly-Non-Exempt Performance Appraisal Type: Professional JOB SUMMARY: Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external. REPORTS TO: Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. DUTIES AND RESPONSIBILITIES: Except as specifically noted, the following functions are considered essential to this position. 
<ul>
<li>Assists ground and/or air resources for emergency and non-emergency responses.</li>
<li>Coordinates first responder notification of fire departments and other agencies as requried.</li>
<li>Receives and keypunches requests for ground and air response.</li>
<li>Documents daily activity.</li>
<li>Provides pre-arrival instructions using EMD.</li>
<li>Trains new Communication Center employees as requested.</li>
</ul>
 These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions. PHYSICAL DEMANDS: Physical activities and the amount of time spent performing each while on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Stand
<ul> x</ul>
 Walk
<ul> x</ul>
 Sit
<ul></ul>
x Talk or hear
<ul></ul>
x Use hands to finger, handle or feel
<ul></ul>
x
<ul> </ul>
Climb or balance
<ul> x</ul>
 Stoop, kneel, crouch or crawl
<ul> x</ul>
 Reach with hands and arms
<ul></ul>
x
<ul> </ul>
Taste or smell x
<ul></ul>
 Weight lifting requirements and the amount of time spent lifting on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds
<ul> x</ul>
 Up to 25 pounds x
<ul></ul>
 Up to 50 pounds x
<ul></ul>
 Up to 100 pounds x
<ul></ul>
 More than 100 pounds x
<ul></ul>
 Vision requirements: X Color Vision (Able to identify and distinguish colors.) X Distance Vision (Clear vision at 20 feet or more.) X Close Vision (Clear vision at 20 inches or less.) X Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point). 
<ul> Depth Perception (Able to judge distances and spatial relationships.)</ul>
 X Focusing (Able to adjust the eye to bring an object into sharp focus.) WORK ENVIRONMENT: Exposure to environmental conditions and the amount of time exposed to each on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Wet, humid conditions (non-weather) x
<ul></ul>
 Work near moving mechanical parts
<ul> x</ul>
 Work in high, precarious places x
<ul></ul>
 Fumes or air borne particles x
<ul></ul>
 Toxic or caustic chemicals x
<ul></ul>
 Outdoor weather conditions x
<ul></ul>
 Extreme cold (non-weather) x
<ul></ul>
 Extreme heat (non-weather) x
<ul></ul>
 Risk of electrical shock x
<ul></ul>
 Work with explosives x
<ul></ul>
 Risk of radiation x
<ul></ul>
 Vibration x
<ul></ul>
 Noise level associated with this job: Moderate Noise (Examples: business office with typewriters and/or computer printers, light traffic). QUALIFICATIONS: 
<ul>
<li>High School Diploma or GED.</li>
<li>National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.</li>
<li>Completion of EMD certification will be required.</li>
</ul>
 INTERPERSONAL REQUIREMENTS: 
<ul>
<li>Maintain social, ethical and organizational norms.</li>
<li>Achieve accomplishment of all task details, no matter how small.</li>
<li>Maintain good personal motivation; develop a sense of ownership of job tasks and results.</li>
<li>Must have a sense of urgency for all work performed.</li>
<li>Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.</li>
</ul>
 TRAINING REQUIREMENTS: 
<ul>
<li>Orientation to job requirements.</li>
</ul>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

<h3>Job Description</h3>
Acadian Companies JOB DESCRIPTION Job Title: Dispatcher Alternate Job Title(s): Emergency Medical Dispatcher; Paramedic Division/Department: Acadian Ambulance Service Status: Hourly-Non-Exempt Performance Appraisal Type: Professional JOB SUMMARY: Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external. REPORTS TO: Operations Supervisor Operations Manager Vice President of Operations EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. DUTIES AND RESPONSIBILITIES: Except as specifically noted, the following functions are considered essential to this position. 
<ul>
<li>Assists ground and/or air resources for emergency and non-emergency responses.</li>
<li>Coordinates first responder notification of fire departments and other agencies as requried.</li>
<li>Receives and keypunches requests for ground and air response.</li>
<li>Documents daily activity.</li>
<li>Provides pre-arrival instructions using EMD.</li>
<li>Trains new Communication Center employees as requested.</li>
</ul>
 These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions. PHYSICAL DEMANDS: Physical activities and the amount of time spent performing each while on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Stand
<ul> x</ul>
 Walk
<ul> x</ul>
 Sit
<ul></ul>
x Talk or hear
<ul></ul>
x Use hands to finger, handle or feel
<ul></ul>
x
<ul> </ul>
Climb or balance
<ul> x</ul>
 Stoop, kneel, crouch or crawl
<ul> x</ul>
 Reach with hands and arms
<ul></ul>
x
<ul> </ul>
Taste or smell x
<ul></ul>
 Weight lifting requirements and the amount of time spent lifting on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds
<ul> x</ul>
 Up to 25 pounds x
<ul></ul>
 Up to 50 pounds x
<ul></ul>
 Up to 100 pounds x
<ul></ul>
 More than 100 pounds x
<ul></ul>
 Vision requirements: X Color Vision (Able to identify and distinguish colors.) X Distance Vision (Clear vision at 20 feet or more.) X Close Vision (Clear vision at 20 inches or less.) X Peripheral Vision (Able to observe areas that can be seen up and down or to the left and right while eyes are fixed on a given point). 
<ul> Depth Perception (Able to judge distances and spatial relationships.)</ul>
 X Focusing (Able to adjust the eye to bring an object into sharp focus.) WORK ENVIRONMENT: Exposure to environmental conditions and the amount of time exposed to each on this job: AMOUNT OF TIME None Up to 1/3 1/3 to 2/3 Over 2/3 Wet, humid conditions (non-weather) x
<ul></ul>
 Work near moving mechanical parts
<ul> x</ul>
 Work in high, precarious places x
<ul></ul>
 Fumes or air borne particles x
<ul></ul>
 Toxic or caustic chemicals x
<ul></ul>
 Outdoor weather conditions x
<ul></ul>
 Extreme cold (non-weather) x
<ul></ul>
 Extreme heat (non-weather) x
<ul></ul>
 Risk of electrical shock x
<ul></ul>
 Work with explosives x
<ul></ul>
 Risk of radiation x
<ul></ul>
 Vibration x
<ul></ul>
 Noise level associated with this job: Moderate Noise (Examples: business office with typewriters and/or computer printers, light traffic). QUALIFICATIONS: 
<ul>
<li>High School Diploma or GED.</li>
<li>National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.</li>
<li>Completion of EMD certification will be required.</li>
</ul>
 INTERPERSONAL REQUIREMENTS: 
<ul>
<li>Maintain social, ethical and organizational norms.</li>
<li>Achieve accomplishment of all task details, no matter how small.</li>
<li>Maintain good personal motivation; develop a sense of ownership of job tasks and results.</li>
<li>Must have a sense of urgency for all work performed.</li>
<li>Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.</li>
</ul>
 TRAINING REQUIREMENTS: 
<ul>
<li>Orientation to job requirements.</li>
</ul>

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