<h3>Job Description</h3>
Job Description
We are seeking an Account Manager Lead to join our&nbsp;team! We are a B2B jewelry manufacturer. We work with retail jewelry stores to design and produce custom jewelry pieces their customers want. From concept to production, we help jewelers deliver high-quality, made-to-order pieces. 
Responsibilities:
As Lead Account Manager, you’ll have two main responsibilities:
<ul>
<li>Customer Management – Manage a small portfolio of retail jeweler clients as their main point of contact. This keeps you close to the customer experience, helps you understand their needs firsthand, and allows you to identify areas for improvement.</li>
<li>Team Leadership – Lead and develop a team of Account Managers, each responsible for a larger client base. You’ll coach, support, and hold the team accountable while ensuring alignment with company goals.</li>
</ul>
This role combines strategic leadership with hands-on client relationship management. You’ll start as an Account Manager, build context, and then step into leadership with confidence, shaping the future of our client experience team. 
Key Responsibilities
<ol>
<li>Serve as the primary contact for a select group of retail jeweler clients, ensuring projects run smoothly from order to delivery.</li>
<li>Lead and manage a team of Account Managers, providing coaching, feedback, and accountability.</li>
<li>Run EOS (Entrepreneurial Operating System) processes:</li>
<li>
<ul>
<li>Lead weekly Level 10 meetings.</li>
<li>Create and maintain scorecards to track key business metrics.</li>
<li>Help establish quarterly goals that align with company strategy. </li>
</ul>
</li>
<li>Identify process gaps and drive improvements in account management and customer service.</li>
<li>Partner with leadership to ensure team performance supports company objectives.</li>
<li>Act as an escalation point for client issues, providing solutions-driven resolutions.</li>
</ol>
 7. Champion company core values across the team. Onboarding &amp; Growth
<ol>
<li>You’ll receive basic training and shadowing opportunities, but much of your learning will come from working directly with your team. The answers are already within the Account Manager group — your role is to extract insights, ask the right questions, and lead effectively.</li>
<li>This role requires proactive, resourceful leadership and the ability to build context quickly by engaging with your team.</li>
<li>As you grow in the role, you’ll be responsible for creating a structured training program to onboard and develop future Account Managers. </li>
</ol>
Core Values
<ul>
<li>Understand the Why</li>
<li>Own the Outcome</li>
<li>Think in Solutions</li>
<li>Proud of Your Work </li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in account management, client services, customer experience, or a related role (jewelry, luxury, or manufacturing experience a plus).</li>
<li>Proven leadership experience managing and developing a small team.</li>
<li>Strong communication and relationship-building skills with both clients and team members.</li>
<li>Experience with Management Operating systems like ScaleUp, Rockefeller Methods, EOS, or similar frameworks is a plus.</li>
<li>Highly organized with the ability to manage multiple priorities and deadlines.</li>
<li>Solutions-oriented mindset with a track record of problem-solving and process improvement. </li>
</ul>
Not a Fit If...
This role is hands-on, structured, and highly collaborative. You may not be the right fit if you:
<ul>
<li>Are unwilling to get into the details and work alongside your team.</li>
<li>Won’t step in to help when the team is short-handed.</li>
<li>Come across as unfriendly, reserved, or unapproachable.</li>
<li>Avoid holding others accountable when needed.</li>
<li>Beat around the bush instead of communicating clearly and directly.</li>
<li>Dislike detail-oriented work.</li>
<li>Memorize processes without understanding the “why” behind them.</li>
<li>Avoid asking questions to learn, clarify, or improve</li>
</ul>
Company DescriptionWe are a B2B jewelry manufacturer. We work with retail jewelry stores to design and produce custom jewelry pieces their customers want. From concept to production, we help jewelers deliver high-quality, made-to-order pieces. 
<h3>Company Description</h3>
We are a B2B jewelry manufacturer. We work with retail jewelry stores to design and produce custom jewelry pieces their customers want. From concept to production, we help jewelers deliver high-quality, made-to-order pieces.

Account Manager Lead

<h3>Job Description</h3>
Job Description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 
 Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom in the Houston Galleria in Houston, TX. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results. 
Responsibilities:
<ul>
<li>Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life.</li>
<li>Self-motivated and able to lead others.</li>
<li>Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations.</li>
<li>Personally achieve individual sales and client activity goals.</li>
<li>Takes lead on customer escalations.</li>
<li>Finds ways to resolve, and partner, with the manager on difficult situations.</li>
<li>Ability to follow company directions and adapt to new initiatives.</li>
<li>Team player and committed to maintaining our professional and friendly environment with team members and clients.</li>
<li>Special process expert.</li>
<li>Aware of current trends in jewelry and the competition.</li>
<li>Maintains store standards and protects the brand.</li>
<li>Manage daily, weekly, monthly KPIs and team progress to plan.</li>
</ul>
Requirements
<ul>
<li>3+ years of customer service/sales background.</li>
<li>Jewelry experience is not required, but preferred.</li>
<li>Prior management experience in retail.</li>
<li>Proven track record of increasing personal sales volume.</li>
<li>Effective communication skills both written and verbal.</li>
<li>Embraces technology and implements new systems seamlessly.</li>
<li>Strong sense of urgency and bias for action.</li>
<li>Ability to make decisions quickly and accurately.</li>
<li>Proficient in Microsoft Office.</li>
<li>Effective time management.</li>
<li>Willingness to learn.</li>
<li>Strong collaborative and interpersonal skills.</li>
<li>Passion for training sand learning and executing against timelines and goals.</li>
<li>Demonstrates the ability to build and maintain.</li>
</ul>
Benefits
The hourly pay range for this job is $23.00 - $29.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills &amp; experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile (R2NET Inc) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile (R2NET Inc) will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Assistant Showroom Manager - Houston Galleria

<h3>Job Description</h3>
Job Description
About the Brand:
Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living
As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.
About the Role: We are seeking a passionate and driven Assistant Store Manager for our boutique on Melrose. As a key member of the leadership team, you will drive team performance and development, fostering a culture that embodies the brand’s commitment to excellence, craftsmanship, and exceptional client experiences.
In this role, you will inspire your team to deliver memorable, elevated customer experiences while supporting the store’s operational success. In partnership with the General Manager, you will help hire and develop top talent, implement sales and client retention strategies, and uphold the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. You will also support the planning and execution of in-store events and brand-driven activations, ensuring they reflect the brand’s luxury positioning and create meaningful experiences for clients.
You will lead by example on the sales floor, ensuring a seamless, client-centered experience while supporting daily operations, including opening and closing procedures. Additionally, you will assist in executing promotional events and activations, helping to engage clients and elevate the brand presence in-market. Flexibility to adapt to a dynamic retail environment is essential, and proficiency in retail technologies such as POS, Google Suite, Endear, and Slack is highly valued.
Hourly Pay Range: $30 to $34 (hourly-plus-commission model; compensation determined by experience, skills, and qualifications).
Position Qualifications
<ul>
<li>2+ years of leadership experience in a luxury retail boutique, with strong knowledge of fine jewelry or premium accessories.</li>
<li>Proven ability to cultivate and manage client relationships, building loyalty and repeat business.</li>
<li>Experienced people leader, skilled in coaching, feedback, and performance management to develop high-performing teams.</li>
<li>Flexible availability, including evenings, weekends, and holidays.</li>
<li>Energetic, professional presence on the sales floor, able to stand and walk for extended periods.</li>
<li>Must be 18 years or older.</li>
</ul>
Interpersonal Skills
<ul>
<li>Entrepreneurial &amp; Client-Focused Leader: Drives results, elevates team performance, and cultivates future leaders through an ownership mindset and strong clienteling skills.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, solving challenges creatively.</li>
<li>Collaborative Team Player: Builds strong relationships, gives and receives feedback effectively, and thrives in partnership with peers and leadership.</li>
<li>Exceptional Communicator: Conveys information clearly, provides constructive feedback, and fosters positive team and client interactions.</li>
<li>Professionalism &amp; Discretion: Handles client interactions and sensitive situations with empathy and confidentiality.</li>
<li>Brand Expertise: Possesses deep knowledge of products and brand, enhancing client experiences.</li>
<li>Operational Efficiency: Delivers high-quality work while maintaining smooth store operations.</li>
</ul>
Key Performance Indicators (KPIs)
<ul>
<li>Sales &amp; Profitability: Achieve and exceed store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT).</li>
<li>Client Engagement: Maintain high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.</li>
<li>Operational Compliance: Ensure inventory accuracy, visual standards, and procedural excellence.</li>
<li>Team Retention &amp; Development: Foster a loyal, engaged team through proactive coaching, recognition, and growth opportunities.</li>
</ul>
About Leap: The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap offers a competitive total rewards package, which includes:
<ul>
<li>Unlimited PTO (blackout periods apply)</li>
<li>Commission Eligible</li>
<li>Healthcare benefits (medical, dental, vision)&nbsp;</li>
<li>Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)&nbsp;</li>
<li>Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus)&nbsp;</li>
<li>Employee Assistance Program</li>
<li>Employee discount + wardrobe allotment for participating Leap brands</li>
</ul>
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orient
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f9pPxNLrGv

Assistant Manager: Grown Brilliance

<h3>Job Description</h3>
Job Description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a Part-Time Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in Rockingham Park in Salem, NH. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company's customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile.
Responsibilities:
<ul>
<li>Communicate the Blue Nile difference, instilling trust and confidence in our brand</li>
<li>Demonstrate exceptional customer service and continually develop your product knowledge to educate customers</li>
<li>Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience</li>
<li>Proactively follow up on all internal and external communications while maintaining Blue Nile service standards</li>
<li>Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations</li>
<li>Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth</li>
<li>Continuously maintain excellent attendance and punctuality</li>
<li>Consistently achieve or exceed company sales and service goals</li>
<li>Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer</li>
</ul>
Requirements
<ul>
<li>Previous retail sales or customer service experience required</li>
</ul>
<ul>
<li>High School Diploma or GED</li>
<li>Jewelry experience a plus but not required</li>
<li>Excellent interpersonal, creative problem solving, organizational and time management skills</li>
<li>Excellent listening, written and verbal communication skills</li>
<li>Strong attention to detail and high integrity</li>
<li>Ability to work within deadlines in a fast-paced environment</li>
<li>Strong computer, typing/keyboarding, and data entry skills; aptitude for effectively and efficiently navigating through all computer systems</li>
<li>Ability to stand for extended periods of time</li>
<li>Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons</li>
<li>Authorized to work in the U.S.</li>
</ul>
Benefits
The hourly pay range for this job is $19 - $23. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills &amp; experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position. Additional Information: Blue Nile (R2NET Inc) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile (R2NET Inc) will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Luxury Jewelry Consultant - Part Time - Rockingham Park

<h3>Job Description</h3>
Job Description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 
Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom in Centur City in Los Angles, CA. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.
Responsibilities:
<ul>
<li>Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life</li>
<li>Self-motivated and able to lead others</li>
<li>Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations</li>
<li>Personally achieve individual sales and client activity goals</li>
<li>Takes lead on customer escalations</li>
<li>Finds ways to resolve, and partner, with the manager on difficult situations</li>
<li>Ability to follow company directions and adapt to new initiatives</li>
<li>Team player and committed to maintaining our professional and friendly environment with team members and clients</li>
<li>Special process expert</li>
<li>Aware of current trends in jewelry and the competition</li>
<li>Maintains store standards and protects the brand</li>
<li>Manage daily, weekly, monthly KPIs and team progress to plan</li>
</ul>
Requirements
<ul>
<li>3+ years of customer service/sales background</li>
<li>Jewelry experience is not required, but preferred</li>
<li>Prior management experience in retail</li>
<li>Proven track record of increasing personal sales volume</li>
<li>Effective communication skills both written and verbal</li>
<li>Embraces technology and implements new systems seamlessly</li>
<li>Strong sense of urgency and bias for action</li>
<li>Ability to make decisions quickly and accurately</li>
<li>Proficient in Microsoft Office</li>
<li>Effective time management</li>
<li>Willingness to learn</li>
<li>Strong collaborative and interpersonal skills</li>
<li>Passion for training sand learning and executing against timelines and goals.</li>
<li>Demonstrates the ability to build and maintain strong client relationships with tangible metrics</li>
</ul>
Benefits
The hourly pay range for this job is $27.00- $34.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills &amp; experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. #LI-WK1

Assistant Showroom Manager - Century City

<h3>Job Description</h3>
Job Description
About the Brand: Grown Brilliance&nbsp;founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel. As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.
About the Role:
We are committed to finding exceptional talent to represent our boutique in King of Prussia Mall. We are seeking dynamic Full Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications:
<ul>
<li>Experience in luxury retail with a growing understanding of premium accessories, including basic knowledge of materials, product features, and the service expectations of high-end clientele.</li>
<li>Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.</li>
<li>Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.</li>
<li>Minimum Age: Must be at least 18 years old to align with company standards.</li>
</ul>
Hourly Pay Range: $19 to $22. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>Client-Centric &amp; Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.</li>
<li>Brand Champion: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.</li>
<li>Adaptable: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.</li>
<li>Professional &amp; Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.</li>
<li>Detail-Oriented: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.</li>
<li>Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.</li>
<li>Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Bonus Eligible</li>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Accrued PTO:
<ul>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount + wardrobe allotment for participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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FT Sales Advisor: Grown Brilliance

<h3>Job Description</h3>
Job Description
About the Brand:
Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.
As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.
About the Role:
We are committed to finding exceptional talent to represent our boutique on Newbury St. We are seeking dynamic Part-Time and Full-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications:
<ul>
<li>Experience in luxury retail with a growing understanding of premium accessories, including basic knowledge of materials, product features, and the service expectations of high-end clientele.</li>
<li>Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.</li>
<li>Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.</li>
<li>Minimum Age: Must be at least 18 years old to align with company standards.</li>
</ul>
Hourly Pay Range: $18/hr to $20/hr. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>Client-Centric &amp; Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.</li>
<li>Brand Champion: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.</li>
<li>Adaptable: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.</li>
<li>Professional &amp; Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.</li>
<li>Detail-Oriented: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.</li>
<li>Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.</li>
<li>Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Bonus Eligible</li>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Accrued PTO:
<ul>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount + wardrobe allotment for participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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O2DJuSDWDP

Sales Advisor: Grown Brilliance

<h3>Job Description</h3>
Job Description
About the Brand:
Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.
As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.
About the Role: We are seeking a passionate and driven full time Sales Supervisor for our boutique on Newbury St. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury. In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Position Qualifications:
<ul>
<li>Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.</li>
<li>Experience in luxury retail with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.</li>
<li>Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.</li>
<li>Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.</li>
<li>Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.</li>
<li>Must be 18 years or older to comply with company standards.</li>
</ul>
Hourly Pay Range: $21/hr to $24/hr. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.</li>
<li>Client-Centric &amp; Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.</li>
<li>Professionalism &amp; Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.</li>
<li>Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.</li>
<li>Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence</li>
<li>Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.</li>
<li>Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.</li>
<li>Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Commission based</li>
<li>Accrued PTO:
<ul>
<li>Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually</li>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount on participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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Sales Supervisor: Grown Brilliance

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Profit sharing</li>
<li>Training &amp; development</li>
<li>Wellness resources</li>
</ul>
 Join Our Team at Graham Jewelers! Now Hiring for both Wayzata and White Bear Lake. About Us: Graham Jewelers, a beloved family-owned business, has been a cornerstone of the Wayzata community for over half a century. Originally established as Millers Jewelry in 1951, we rebranded to Graham Jewelers in 2003. Our team is dedicated to providing an exceptional customer experience in a warm and welcoming environment. We are a full-service jewelry store offering everything from engagement rings and appraisals to estate jewelry sales and repairs. Our custom jewelry combines state-of-the-art technology with traditional craftsmanship. We are passionate about every aspect of the jewelry business and strive to be our customers jeweler for life. Position: Sales Associate Job Summary: We are seeking an enthusiastic and customer-focused Sales Associate to join our team. This role is essential to delivering the exceptional service our customers expect. As a Sales Associate, you will drive store sales and metrics through excellent customer service, product knowledge, and effective merchandising. Reports to: Sales Manager Schedule: 
<ul>
<li>Closed Sundays &amp; Mondays!</li>
<li>Store hours: Monday to Saturday, 10:00 AM 6:00 PM</li>
</ul>
 Sales and Goal Achievement: 
<ul>
<li>Achieve monthly sales goals and other Key Performance Indicators (KPIs) as determined by Graham Jewelers.</li>
<li>Assist the sales team in obtaining objectives as defined by Graham Jewelers.</li>
<li>Engage in special event preparation and other promotional activities.</li>
<li>Build relationships with customers and actively inspire return visits to the store.</li>
</ul>
 Training: 
<ul>
<li>Complete training as required by Graham Jewelers.</li>
<li>Attend sales meetings and other events as required.</li>
</ul>
 Customer Service: 
<ul>
<li>Communicate professionally and effectively with a diverse clientele and team members (in person, via text, email, or phone).</li>
<li>Deliver exceptional customer service, including successful execution of Eight Step Selling Behaviors, timely follow-up with customers, effective and quick resolution of customer concerns, and thorough documentation.</li>
</ul>
 Operations: 
<ul>
<li>Perform daily opening and closing procedures and jewelry inventory procedures as defined in the Employee Manual and Procedural Manual.</li>
<li>Adhere to all security policies and procedures and standard operating procedures.</li>
<li>Efficiently and effectively operate Point of Sale equipment and other industry-specific tools.</li>
<li>Assist in maintaining an organized, clean, and neat store environment.</li>
</ul>
 Competencies: Professionalism: 
<ul>
<li>Approach others in a tactful manner.</li>
<li>React well under pressure.</li>
<li>Treat others with respect and consideration regardless of their status or position.</li>
<li>Accept responsibility for own actions.</li>
<li>Follow through on commitments.</li>
</ul>
 Communication: 
<ul>
<li>Maintain appropriate, proactive, timely, and consistent communication and correspondence with store leadership and customers regarding purchases, sales and repairs, quotes, events, and follow-ups.</li>
<li>Enthusiastically support coworkers and actively participate in meetings.</li>
</ul>
 Customer Service Orientation: 
<ul>
<li>Provide the ultimate in-store experience through understanding and use of best practices.</li>
</ul>
 Why Join Us? 
<ul>
<li>Be part of a family-owned business with a rich history and a commitment to excellence.</li>
<li>Work in a beautiful, welcoming environment with a passionate team.</li>
<li>Enjoy opportunities for professional growth and development.</li>
<li>Competitive salary and benefits package.</li>
</ul>
 If you are passionate about the jewelry industry and have a knack for customer service, we would love to hear from you! Apply Today!

Jewelry Sales Professional

<h3>Job Description</h3>
Job Description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 
 Blue Nile is looking for a Full-Time Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Bellevue Square in Bellevue, WA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile. 
Responsibilities:
<ul>
<li>Communicate the Blue Nile difference, instilling trust and confidence in our brand</li>
<li>Demonstrate exceptional customer service and continually develop your product knowledge to educate customers</li>
<li>Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience</li>
<li>Proactively follow up on all internal and external communications while maintaining Blue Nile service standards</li>
<li>Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations</li>
<li>Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth</li>
<li>Continuously maintain excellent attendance and punctuality</li>
<li>Consistently achieve or exceed company sales and service goals</li>
<li>Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.</li>
</ul>
Requirements
<ul>
<li>Previous retail sales or customer service experience required.</li>
</ul>
<ul>
<li>High School Diploma or GED</li>
<li>Jewelry experience a plus but not required</li>
<li>Mandarin Speaking Preferred</li>
<li>Excellent interpersonal, creative problem solving, organizational and time management skills</li>
<li>Excellent listening, written and verbal communication skills</li>
<li>Strong attention to detail and high integrity</li>
<li>Ability to work within deadlines in a fast-paced environment</li>
<li>Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems</li>
<li>Ability to stand for extended periods of time</li>
<li>Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons</li>
<li>Authorized to work in the U.S</li>
</ul>
Benefits
The hourly pay range for this job is $21.00 - $25.00. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills &amp; experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. 
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile (R2NET Inc) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile (R2NET Inc) will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

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