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<h3>Job Description</h3>
Job DescriptionFull-time Patient Service Representative needed for the front desk of an outpatient orthopedic physical therapy clinic located in Bryn Mawr. Friendly outgoing individual with strong customer service background and prior medical experience. You will be the first point of contact with patients. Responsibilities include but are not limited to interacting with incoming patients, answers phones, scheduling patients for appointments, insurance verification and authorizations, collection of copay/deductibles. Computer skills a plus with knowledge of Microsoft Office and health insurance practices. Training will be provided. Competitive salary, PTO, health benefits and 401k. Hours of operation are Monday through Friday 8:00am - 4:00pm. Salary based on experience. NO weekends.&nbsp; &nbsp;

Patient Service Representative

<h3>Job Description</h3>
Job Description
Job Title: Patient Service Representative - Registration
Shift: Day Shift
Reports to: Registration Manager
Status: Non-Exempt
Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $17-$21 per hour.
Summary: The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration/check-in services to the patients of GLMI. The Patient Service Representative may also perform a variety of tasks beyond registering patients including; answering calls, documentation in patient charts, and supporting the patient experience while in our facility. Effective communication between departments and excellent patient care must be maintained. 
Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience
<ul>
<li>Greet with eye contact and share a smile.</li>
<li>Create a tone of friendliness and warmth in conversations with patients, peers, and associates.</li>
<li>Respectfully interact with patients, peers, and associates at their pace and level.</li>
<li>Take time to listen to and understand others.</li>
<li>Demonstrate patience and compassion when interacting with patients, peers, and associates.</li>
<li>Act on opportunities to go above and beyond.</li>
</ul>
Own it, Do it
<ul>
<li>Do what you say you will do.</li>
<li>Anticipate and prevent potential problems.</li>
<li>Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).</li>
<li>Follow up on inquiries promptly and accurately.</li>
<li>Take personal responsibility for your work area and the quality of your work.</li>
<li>Communicate clearly, respectfully, and in a timely manner.</li>
</ul>
Perform as One Team
<ul>
<li>Speak positively about Great Lakes, team members, and patients.</li>
<li>Demonstrate respect and attentiveness to team members when communicating.</li>
<li>Recognize and share successes of the Great Lakes Way in action.</li>
<li>Proactively offer to help others.</li>
<li>Be flexible and embrace change with a positive attitude.</li>
<li>Contribute to a fun, energetic, and positive work environment.</li>
<li>Practice blameless problem solving, assuming the positive intentions of others.</li>
</ul>
Strive for Excellence
<ul>
<li>Share information, knowledge, and expertise.</li>
<li>Be relentless about acting on opportunities to learn and improve.</li>
<li>Ask for, accept, and use feedback.</li>
<li>Look for and act on opportunities for continuous improvement.</li>
</ul>
Primary Duties and Responsibilities include the following:
<ul>
<li>Greet and identify patients and visitors as they enter the office</li>
<li>Direct patients to complete pre exam paperwork using company provided systems</li>
<li>Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies</li>
<li>Obtain additional patient information as needed </li>
<li>Verify and confirm insurance(s) and authorizations</li>
<li>Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary</li>
<li>Assist in maintaining a neat and organized waiting room</li>
<li>Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances</li>
<li>Schedule or reschedule patients appointments according to practice guidelines</li>
<li>Perform other related duties as assigned</li>
<li>Overtime opportunities may be available as needed</li>
</ul>
Additional Duties and Responsibilities include the following:
<ul>
<li>Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner. </li>
<li>Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel. </li>
<li>Routing and sorting documents within our digital fax tank.</li>
<li>Handle requests from patients related to the GLMI Patient Portal</li>
<li>Access and utilize other medical based systems as assigned</li>
</ul>
Necessary Skills:
<ul>
<li>Ability to perform each duty as listed above </li>
<li>Strong computer skills including use of information systems and Google based programs </li>
<li>Problem solving skills </li>
<li>Strong oral communication skills including both phone and in person </li>
<li>Strong customer service skills and diplomacy </li>
<li>Experience in radiology or medical terminology preferred </li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or Equivalent, prior administrative experience helpful.</li>
</ul>
Physical and Mental Requirements: 
<ul>
<li>May be asked to lift up to 25 pounds</li>
<li>Standing, walking, sitting, keyboard use for long periods of time </li>
<li>Ability to listen and communicate with patients face to face or over the phone </li>
<li>Will be required to read, write, work in a fast-paced office setting</li>
<li>Ability to make decisions and think quickly</li>
<li>Must have mental and physical capabilities to perform all tasks listed above</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
We are looking for Patient Service Representative to join the team!
The Patient Service Representative will be responsible for: 
<ul>
<li>Scheduling appointments and/ or surgeries for patients</li>
<li>Check patients in and out</li>
<li>Verify demographics</li>
<li>Collect co-pays</li>
<li>Insurance verifications / authorizations / referrals / worker's comp</li>
</ul>
The Qualifications for a Patient Service Representative:
<ul>
<li>Previous experience in a medical office - in patient or out patient</li>
<li>Working in a fast paced environment</li>
<li>Used EPIC or another EMR system is a plus</li>
<li>High level customer service in a patient service representative capacity</li>
</ul>
Please apply immediately for consideration for a Patient Service Representative.

<h3>Job Description</h3>
Job Description
Patient Service Rep. - Federal Way
Olympic Sports &amp; Spine (OSS) seeks a full-time, proactive, customer service-driven PSR to join our fast-paced Federal Way clinic.
Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? Do you think "delivering excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports &amp; Spine (OSS).
Local Roots. Local Ownership. Local Commitment.
At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support.
The schedule is Monday-Friday, and you must be available between the hours of 8:00 a.m. and 5:00 p.m.
Summary of Duties:
Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position. 
Manage all Aspects of High-Volume Patient Scheduling:
<ul>
<li>Receive incoming patient phone calls.</li>
<li>Verify insurance and obtain necessary authorizations if required.</li>
<li>Build and maintain all patient charts.</li>
<li>Collect any money owed from patients, balance all money nightly, and print reports.</li>
<li>Maintain statistical log sheets daily to include all follow-ups.</li>
<li>Pull charts for the next day's appointments and make reminder calls.</li>
<li>Work on the patient issue listing and task list daily to resolve all issues.</li>
<li>Communicate with OSS staff through Outlook email.</li>
<li>Communicate closely with billing and treating staff to resolve all patient matters.</li>
<li>Open and sort mail daily.</li>
<li>Perform other related duties as required.</li>
<li>Participate in educational activities and attend monthly staff meetings.</li>
</ul>
Qualifications: 
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Knowledge of insurance and the verification process.</li>
<li>Knowledge of computer programs.</li>
<li>Knowledge of business office procedures.</li>
<li>Ability to operate a computer, scanner, fax/copy, and basic office equipment.</li>
<li>Ability to operate a multi-line telephone system.</li>
<li>Effective oral and written communication with patients, staff, insurers, and referral sources.</li>
<li>Ability to read, understand, and follow oral and written instructions.</li>
<li>Must be well organized, detail-oriented, and able to prioritize Tasks.</li>
</ul>
Education/Experience:
High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.
We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. <a href="https://www.osstherapy.com/employee-benefits" target="_blank">https://www.osstherapy.com/employee-benefits</a> 
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
 
As part of our commitment to maintaining a professional, compliant, and high-integrity workplace, all employment offers at Olympic Sports &amp; Spine are contingent upon the successful completion of a comprehensive background screening. This process may include, but is not limited to, verification of prior employment and education, a credit check (if relevant to the position), criminal history review, and reference checks.
By submitting your application, you acknowledge and consent to this screening process. Please note that any offer of employment will remain conditional until the screening is complete and the results meet the standards set by Olympic Sports &amp; Spine.
Olympic Sports &amp; Spine is an equal opportunity employer and conducts all background screenings in compliance with applicable federal, state, and local laws.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
 
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
 
REQUIRED TRAVEL
N/A
 
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
Work Location: 1660 Feehanville Drive, Suite 200, Mount Prospect, IL 60056
PRN
 
No nights, weekends, or observed holidays at this time!
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life Insurance</li>
<li>Pet Insurance</li>
<li>Health savings account</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Profit sharing</li>
<li>Retirement plan</li>
</ul>
 
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Some college work preferred.</li>
</ul>
EXPERIENCE REQUIREMENTS
<ul>
<li>Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.</li>
<li>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</li>
</ul>
REQUIRED TRAVEL
<ul>
<li>N/A</li>
</ul>
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

<h3>Job Description</h3>
Job Description
We are currently expanding our team and are looking for a PSR - Medical Receptionist to join our busy practice. This role includes, but is not limited to the following tasks:
Duties and Responsibilities:
<ul>
<li>Patient registration, scheduling, data entry and processing.</li>
<li>Educates patients regarding benefits and collects patient payments, at point of service.</li>
<li>Complete and accurate management of patient data in practice management system.</li>
<li>Verify health insurances and obtain referrals.</li>
<li>Organize and maintain medical records.</li>
<li>Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.</li>
<li>Must have a clear understanding of company policies including the company manual</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.</li>
<li>Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.</li>
<li>Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.</li>
<li>Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.</li>
<li>Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.</li>
<li>Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.</li>
<li>Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.</li>
<li>Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.</li>
<li>Willing and able to travel to other locations for business needs.</li>
</ul>
 Education:
<ul>
<li>High School Diploma or equivalent</li>
</ul>
Typical Physical Demands:
<ul>
<li>Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting</li>
<li>Ability to see, hear, and speak with sufficient capability to perform assigned tasks</li>
<li>Driving independently to other facilities</li>
</ul>
We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team. 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Premier is looking for a Patient Service Representative to work in our Newtown Square Office
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
<ul>
<li>Competitive Health &amp; Welfare Benefits</li>
<li>Monthly $43 stipend to use toward ancillary benefits</li>
<li>HSA with qualifying HDHP plans with company match</li>
<li>401k plan after 6 months of service with company match (Part-time employees included)</li>
<li>Employee Assistance Program that is available 24/7 to provide support</li>
<li>Employee Appreciation Days</li>
<li>Employee Wellness Events</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.</li>
<li>Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.</li>
<li>Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.</li>
<li>Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.</li>
<li>Identifies and collects co-payments, co-insurances, and past-due account balances.</li>
<li>Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.</li>
<li>Evaluates patient financial status and establishes payment plans as needed based upon authority levels.</li>
<li>Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.</li>
<li>Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).</li>
<li>Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.</li>
<li>Maintains general knowledge of insurance plans accepted by Premier.</li>
<li>Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.</li>
<li>Communicates with patients in the lobby if physician or provider is running behind schedule.</li>
<li>Reviews and prepares charts for the following day according to the practice schedule.</li>
<li>Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.</li>
<li>Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.</li>
<li>Maintains a clean and organized front office workspace.</li>
<li>Follows established Front Office SOPs.</li>
<li>Follows all practice/site-specific protocols pertaining to this job description.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION
<ul>
<li>High school diploma/GED or equivalent working knowledge experience preferred.</li>
</ul>
EXPERIENCE
<ul>
<li>Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.</li>
<li>Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.</li>
<li>Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.</li>
<li>Previous experience in collecting money is preferred.</li>
</ul>
KNOWLEDGE
<ul>
<li>Knowledge of insurance rules and regulations including eligibility and referral requirements.</li>
<li>Able to verify the eligibility of each payer, per patient according to defined parameters.</li>
<li>Knowledge of medical terminology and HIPAA Guidelines.</li>
<li>Knowledge of computer systems.</li>
<li>Knowledge of safety requirements within the department</li>
</ul>
SKILLS
<ul>
<li>Skill in customer service.</li>
<li>Skill in communicating effectively with physicians, staff, and the public.</li>
<li>Skill in establishing good working relationships with both internal and external stakeholders.</li>
</ul>
ABILITIES
<ul>
<li>Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.</li>
<li>Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.</li>
<li>Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.</li>
</ul>

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

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