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<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
 
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
 
REQUIRED TRAVEL
N/A
 
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care.
 
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
 
Patient Service Representative Essential Functions:
<ul>
<li>Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready</li>
<li>Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages</li>
<li>Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart.</li>
<li>Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment.</li>
<li>Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses.</li>
<li>Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy.</li>
<li>Timely input of visit information from encounter form after each appointment</li>
<li>Perform various clerical duties as assigned</li>
<li>Pull charts as needed; make charts for new patients; file records in charts</li>
<li>Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy</li>
<li>Maintains confidentiality and uses discretion when handling patient medical records and information </li>
</ul>
Patient Service Representative Required Skills/Abilities:
<ul>
<li>Able to use office equipment satisfactorily and handle paperwork/filing adequately.</li>
<li>Skilled in patient-service principles by creating a pleasant waiting room atmosphere.</li>
<li>Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.</li>
<li>Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.</li>
<li>Ability to organize and prioritize tasks effectively.</li>
<li>Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Knowledge of reception tasks, care center policies/procedures, paperwork.</li>
<li>Knowledge of how to use office equipment including phone, computer, copy machine</li>
<li>Knowledge of patient service concepts and techniques.</li>
</ul>
Part-time Benefits:
<ul>
<li>Vision </li>
<li>Flexible Spending Accounts </li>
<li>MetLife Auto/Vehicle &amp; Home Insurance Discounts </li>
</ul>
Shift needed: Tuesdays 8:30am-5pm, Weds 8:30am-8pm 
Requirements:
 Education and Experience:
<ul>
<li>High school diploma or equivalent required</li>
<li>One year of prior experience in a medical setting preferred</li>
<li>Must be flexible with covering other employee's shifts</li>
<li>Must be a quick learner</li>
<li>Must have basic computer skill knowledge such as Microsoft office suite</li>
<li>Ability to multi-task</li>
<li>Pleasant and welcoming demeaner</li>
<li>Problem solver</li>
<li>Ability to work independently</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Patient Service Representative
 
Job Summary:
We are seeking a dedicated and compassionate full-time Patient Service Representative to join our healthcare team. The ideal candidate will be responsible for providing exceptional customer service to patients, assisting with their inquiries, and ensuring a positive experience throughout their healthcare journey.
 
Key Responsibilities:
- Greet and assist patients in a friendly and professional manner.
- Answer phone calls and respond to patient inquiries regarding appointments, services, and insurance.
- Schedule and confirm patient appointments, ensuring accurate information is recorded.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Collaborate with healthcare providers and staff to facilitate patient care and services.
- Handle patient complaints and concerns with empathy and professionalism.
- Provide information about healthcare services, procedures, and policies.
 
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements:

Skills and Qualifications:
- High school diploma or equivalent; additional education in healthcare or customer service is a plus.
- Previous experience in a customer service role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and electronic health records.
- Detail-oriented with strong organizational skills.
- Empathetic and patient-focused attitude.

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionFull-time Patient Service Representative needed for the front desk of an outpatient orthopedic physical therapy clinic located in Bryn Mawr. Friendly outgoing individual with strong customer service background and prior medical experience. You will be the first point of contact with patients. Responsibilities include but are not limited to interacting with incoming patients, answers phones, scheduling patients for appointments, insurance verification and authorizations, collection of copay/deductibles. Computer skills a plus with knowledge of Microsoft Office and health insurance practices. Training will be provided. Competitive salary, PTO, health benefits and 401k. Hours of operation are Monday through Friday 8:00am - 4:00pm. Salary based on experience. NO weekends.&nbsp; &nbsp;

<h3>Job Description</h3>
Job Description
Job Title: Patient Service Representative - Registration
Shift: Day Shift
Reports to: Registration Manager
Status: Non-Exempt
Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $17-$21 per hour.
Summary: The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration/check-in services to the patients of GLMI. The Patient Service Representative may also perform a variety of tasks beyond registering patients including; answering calls, documentation in patient charts, and supporting the patient experience while in our facility. Effective communication between departments and excellent patient care must be maintained. 
Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience
<ul>
<li>Greet with eye contact and share a smile.</li>
<li>Create a tone of friendliness and warmth in conversations with patients, peers, and associates.</li>
<li>Respectfully interact with patients, peers, and associates at their pace and level.</li>
<li>Take time to listen to and understand others.</li>
<li>Demonstrate patience and compassion when interacting with patients, peers, and associates.</li>
<li>Act on opportunities to go above and beyond.</li>
</ul>
Own it, Do it
<ul>
<li>Do what you say you will do.</li>
<li>Anticipate and prevent potential problems.</li>
<li>Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).</li>
<li>Follow up on inquiries promptly and accurately.</li>
<li>Take personal responsibility for your work area and the quality of your work.</li>
<li>Communicate clearly, respectfully, and in a timely manner.</li>
</ul>
Perform as One Team
<ul>
<li>Speak positively about Great Lakes, team members, and patients.</li>
<li>Demonstrate respect and attentiveness to team members when communicating.</li>
<li>Recognize and share successes of the Great Lakes Way in action.</li>
<li>Proactively offer to help others.</li>
<li>Be flexible and embrace change with a positive attitude.</li>
<li>Contribute to a fun, energetic, and positive work environment.</li>
<li>Practice blameless problem solving, assuming the positive intentions of others.</li>
</ul>
Strive for Excellence
<ul>
<li>Share information, knowledge, and expertise.</li>
<li>Be relentless about acting on opportunities to learn and improve.</li>
<li>Ask for, accept, and use feedback.</li>
<li>Look for and act on opportunities for continuous improvement.</li>
</ul>
Primary Duties and Responsibilities include the following:
<ul>
<li>Greet and identify patients and visitors as they enter the office</li>
<li>Direct patients to complete pre exam paperwork using company provided systems</li>
<li>Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies</li>
<li>Obtain additional patient information as needed </li>
<li>Verify and confirm insurance(s) and authorizations</li>
<li>Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary</li>
<li>Assist in maintaining a neat and organized waiting room</li>
<li>Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances</li>
<li>Schedule or reschedule patients appointments according to practice guidelines</li>
<li>Perform other related duties as assigned</li>
<li>Overtime opportunities may be available as needed</li>
</ul>
Additional Duties and Responsibilities include the following:
<ul>
<li>Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner. </li>
<li>Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel. </li>
<li>Routing and sorting documents within our digital fax tank.</li>
<li>Handle requests from patients related to the GLMI Patient Portal</li>
<li>Access and utilize other medical based systems as assigned</li>
</ul>
Necessary Skills:
<ul>
<li>Ability to perform each duty as listed above </li>
<li>Strong computer skills including use of information systems and Google based programs </li>
<li>Problem solving skills </li>
<li>Strong oral communication skills including both phone and in person </li>
<li>Strong customer service skills and diplomacy </li>
<li>Experience in radiology or medical terminology preferred </li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or Equivalent, prior administrative experience helpful.</li>
</ul>
Physical and Mental Requirements: 
<ul>
<li>May be asked to lift up to 25 pounds</li>
<li>Standing, walking, sitting, keyboard use for long periods of time </li>
<li>Ability to listen and communicate with patients face to face or over the phone </li>
<li>Will be required to read, write, work in a fast-paced office setting</li>
<li>Ability to make decisions and think quickly</li>
<li>Must have mental and physical capabilities to perform all tasks listed above</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Patient Service Representative&nbsp;
Preferred Qualifications: • 2+ years’ recent experience working as a Patient Service Representative • Experience with Epic • Understanding of medical terminology
Job Duties: • Primary point of contact for patient relations in person and by phone • Greet patients and assist in resolving patient concerns and escalating as appropriate • Check patients in/out and collect co-payments, give receipts, and reconcile payments • Verify patient demographics and insurance information in EPIC. • Schedule appointments and complete patient registration • Process and track referrals and authorizations for various insurance types • Handle patient/provider correspondence • Explains policies, procedures, or services to patients • Sanitize workspace using provided supplies and following department guidelines &nbsp;
Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs. 
<h3>Company Description</h3>
AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs.

<h3>Job Description</h3>
Job Description
We are looking for Patient Service Representative to join the team!
The Patient Service Representative will be responsible for: 
<ul>
<li>Scheduling appointments and/ or surgeries for patients</li>
<li>Check patients in and out</li>
<li>Verify demographics</li>
<li>Collect co-pays</li>
<li>Insurance verifications / authorizations / referrals / worker's comp</li>
</ul>
The Qualifications for a Patient Service Representative:
<ul>
<li>Previous experience in a medical office - in patient or out patient</li>
<li>Working in a fast paced environment</li>
<li>Used EPIC or another EMR system is a plus</li>
<li>High level customer service in a patient service representative capacity</li>
</ul>
Please apply immediately for consideration for a Patient Service Representative.

<h3>Job Description</h3>
Job Description
Patient Service Rep. - Federal Way
Olympic Sports &amp; Spine (OSS) seeks a full-time, proactive, customer service-driven PSR to join our fast-paced Federal Way clinic.
Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in resolving scheduling issues effectively? Do you think "delivering excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports &amp; Spine (OSS).
Local Roots. Local Ownership. Local Commitment.
At OSS, we are committed to providing quality customer service and care to our patients and being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share an interest in creating the best possible place to work. In addition, our experienced staff provides ample training and ongoing support.
The schedule is Monday-Friday, and you must be available between the hours of 8:00 a.m. and 5:00 p.m.
Summary of Duties:
Process all activity related to OSS's patient services. Patient service functions supported include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position. 
Manage all Aspects of High-Volume Patient Scheduling:
<ul>
<li>Receive incoming patient phone calls.</li>
<li>Verify insurance and obtain necessary authorizations if required.</li>
<li>Build and maintain all patient charts.</li>
<li>Collect any money owed from patients, balance all money nightly, and print reports.</li>
<li>Maintain statistical log sheets daily to include all follow-ups.</li>
<li>Pull charts for the next day's appointments and make reminder calls.</li>
<li>Work on the patient issue listing and task list daily to resolve all issues.</li>
<li>Communicate with OSS staff through Outlook email.</li>
<li>Communicate closely with billing and treating staff to resolve all patient matters.</li>
<li>Open and sort mail daily.</li>
<li>Perform other related duties as required.</li>
<li>Participate in educational activities and attend monthly staff meetings.</li>
</ul>
Qualifications: 
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<ul>
<li>Knowledge of insurance and the verification process.</li>
<li>Knowledge of computer programs.</li>
<li>Knowledge of business office procedures.</li>
<li>Ability to operate a computer, scanner, fax/copy, and basic office equipment.</li>
<li>Ability to operate a multi-line telephone system.</li>
<li>Effective oral and written communication with patients, staff, insurers, and referral sources.</li>
<li>Ability to read, understand, and follow oral and written instructions.</li>
<li>Must be well organized, detail-oriented, and able to prioritize Tasks.</li>
</ul>
Education/Experience:
High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.
We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. <a href="https://www.osstherapy.com/employee-benefits" target="_blank">https://www.osstherapy.com/employee-benefits</a> 
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
 
As part of our commitment to maintaining a professional, compliant, and high-integrity workplace, all employment offers at Olympic Sports &amp; Spine are contingent upon the successful completion of a comprehensive background screening. This process may include, but is not limited to, verification of prior employment and education, a credit check (if relevant to the position), criminal history review, and reference checks.
By submitting your application, you acknowledge and consent to this screening process. Please note that any offer of employment will remain conditional until the screening is complete and the results meet the standards set by Olympic Sports &amp; Spine.
Olympic Sports &amp; Spine is an equal opportunity employer and conducts all background screenings in compliance with applicable federal, state, and local laws.
 Job Posted by ApplicantPro

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