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<h3>Job Description</h3>
Job DescriptionDescription:
 
Job Title: Technology Service Technician
Department: Service IT
Service Reports to (Title): Team Lead
Date: 07/09/2025
 
BASIC FUNCTION
 
Primary Responsibility: The Technology Service Technician (TST) is responsible for remote and on-site installation, maintenance and repair of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.
 
WORK PERFORMED
<ul>
<li>Maintains a high level of customer satisfaction and responsiveness to all business needs.</li>
<li>Responsible for responding to service calls generated by the Network Operations Center (NOC), which carry the highest priority of all dispatched calls. TSTs will contact the customer immediately to provide confirmation of the dispatch and an arrival time.</li>
<li>Complete network assessment and all associated forms</li>
<li>AI Assistnsures high-level customer sat isfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.</li>
<li>Providing consultative assistance for complex network issues that involve output devices (printers) and document management software. </li>
<li>Ability to use experience and independent judgment to handle unique and sometimes complex situations.</li>
<li>Depending on technical expertise and certifications, TSTs may be required to assist with projects outside of their immediate areas of responsibility.</li>
<li>Communicate status updates, concerns or observations, and any client communications to Manager; daily.</li>
<li>Utilize sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.</li>
<li>Maintain their technical certifications, as well as obtain the expertise and knowledge on product &amp; solution training specific to the needs of their function.</li>
<li>May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.</li>
<li>Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.</li>
<li>Perform other duties as required.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Experience working as a member and leader of a team</li>
<li>Technical hardware knowledge</li>
<li>MCITP Enterprise Administrator or MCSE Certification required.</li>
</ul>
EXPERIENCE REQUIREMENTS
 A minimum of 2 year experience in designing, installing, configuring, administering and troubleshooting network or telephony systems is preferred. Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
<li>Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment; PC, Phone and other assigned equipment.</li>
</ul>
 
 
Requirements:
Preferred to Have:
<ul>
<li>ISC2 Certified</li>
<li>Comptia A+</li>
<li>Comptia Network+</li>
<li>Comptia Security +</li>
<li>MS 365 Certified, AZ-900, MS-900, SC-900</li>
<li>Fortinet NSE Certified</li>
<li>WatchGuard Certified</li>
</ul>

TECHNOLOGY SERVICE TECHNICIAN

<h3>Job Description</h3>
Job DescriptionDescription:
Department: Gaming
Reports To: TGA Manager
FLSA Status: Non Exempt
TS Range: 7/8 ($26.38)
Opening Date: May 2, 2025
Closing Date: May 16, 2025
SUMMARY: This position represents the SIGC in a highly professional manner and requires technical and people skills. The position monitors the gaming operation to ensure compliance with the SIGC operating policy and procedures, preserve and protect the assets of the Squaxin Island Tribe and ensure the integrity of the gaming operation. The position
will monitor, inspect, investigate and report on criminal and administrative incidents involving compliance with the Tribal
Gaming Ordinance and Regulations, Tribal – State Compact, RCW, SIGC System of Accounting and Internal Controls, the requirements of the National Indian Gaming Commission and the Indian Gaming Regulatory Act. This position may
be assigned to Licensing, (Enforcement, Surveillance), Audit or IT depending on the needs of the Agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<ul>
<li>Use independent judgment to assess situations and conditions and determine an appropriate course of action.</li>
<li>Maintain all pertinent information and materials as confidential.</li>
<li>Monitor activity occurring on gaming property and gaming controlled locations.</li>
<li>Research gaming internal controls and regulations and apply necessary regulatory response to specific incidents.</li>
<li>Ensure regulatory compliance with all applicable tribal, federal and state laws and regulations by monitoring, observing, reporting and taking appropriate action. Detect and investigate regulatory issues, including but not limited to game protection, rule of play, and irregularities and relevant laws.</li>
<li>Perform audits and inspections on operations to determine compliance with system of internal controls and regulations.</li>
<li>Write detailed, accurate and thorough Incident Reports on all incidents that occur on property</li>
<li>Assist the Internal Auditor, Licensing and IT team in performing the functions of those units.</li>
<li>Utilize and maintain systems, logs and other means to track and report gaming incidents and activities that are not normal to the operation or are in violation of specific gaming procedures and regulations.</li>
<li>Report immediately all observed violations (Administrative or Criminal) to the Director/Operations Manager in accordance with Tribal Gaming Agency policies and procedures.</li>
<li>Enforce applicable law while maintaining a positive relationship with those impacted. Maintain positive relations with employees, management, outside organizations and/or agencies and political entities.</li>
<li>Review all TLS certification and gaming reports to ensure regulatory compliance.</li>
<li>Assist in the daily routines of office maintenance, phones, filing and organization for the effective and efficient operation of the agency. Gather statistical data and complete any other special projects as directed by the Director/Deputy Director</li>
<li>Interact with Law Enforcement and other regulatory agencies to ensure objectives are met.</li>
<li>Respectfully interact with the public and licensees maintaining a professional demeanor.</li>
<li>Perform shift work including nights, weekends, and holidays as directed and as needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to read and interpret rules and laws. Must be able to use a computer to communicate by email and type reports. Must be able to articulate accurately and concisely incidents and events in writing as well as verbally. Must
have the ability to interact with team members as well as the public. A basic knowledge of gaming is required. A basic knowledge of computers and technology is required. Must possess the ability to learn and improve.
Candidate will be required to learn rules and regulations and follow policies and procedures. Candidates will be exposed to new technology and be required to research and learn new concepts.
 
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
 
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 
CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid Washington State Driver’s license. Incumbents must be able to pass a background investigation; and meet the criteria for a gaming license.
 
OTHER: Skills Assessment will be required for this position. Test will be conducted at time of interview. 
 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear; occasionally required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud.
 
DRUG FREE WORKPLACE: The successful candidate will be required to have a urinalysis for drug and alcohol
screening in accordance with the Tribe’s Drug Free Workplace Policy.
 
INDIAN PREFERENCE: Indian Preference will be exercised in the hiring of this position in accordance with the
Tribe’s Personnel Policies.
 
TO APPLY: Submit application packets including a resume and cover letter on Paylocity through the Squaxin Island Tribe Career Opportunities website. Contact Human Resources for more information: 360-432-3865. 
Requirements:
EDUCATION and/or EXPERIENCE: Bachelor’s Degree in Criminal Justice or a relevant field and 1 year prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR Associate of Arts Degree in Business or relevant field and three years prior table game, casino security and/or regulatory/investigative experience in law enforcement and/or military OR High School Diploma/GED and five years prior table game, casino security and/or regulatory/investigative experience in law enforcement. The successful applicant will be required to complete the Squaxin Island Gaming Commission’s training program. Previous point of sales, TLS and MIS experience is preferred.

Regulatory Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Technology Service Technician
Department: Service IT
Service Reports to (Title): Team Lead
Date: 07/18/2025
 
BASIC FUNCTION
 Primary Responsibility: The Technology Service Technician (TST) is responsible for remote and on-site installation, maintenance and repair of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.
 WORK PERFORMED
<ul>
<li>Maintains a high level of customer satisfaction and responsiveness to all business needs.</li>
<li>Responsible for responding to service calls generated by the Network Operations Center (NOC), which carry the highest priority of all dispatched calls. TSTs will contact the customer immediately to provide confirmation of the dispatch and an arrival time.</li>
<li>Complete network assessment and all associated forms</li>
<li>AI Assist ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.</li>
<li>Providing consultative assistance for complex network issues that involve output devices (printers) and document management software. </li>
<li>Ability to use experience and independent judgment to handle unique and sometimes complex situations.</li>
<li>Depending on technical expertise and certifications, TSTs may be required to assist with projects outside of their immediate areas of responsibility.</li>
<li>Communicate status updates, concerns or observations, and any client communications to Manager; daily.</li>
<li>Utilize sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.</li>
<li>Maintain their technical certifications, as well as obtain the expertise and knowledge on product &amp; solution training specific to the needs of their function.</li>
<li>May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.</li>
<li>Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.</li>
<li>Perform other duties as required.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Experience working as a member and leader of a team</li>
<li>Technical hardware knowledge</li>
<li>MCITP Enterprise Administrator or MCSE Certification required.</li>
</ul>
EXPERIENCE REQUIREMENTS A minimum of 2 year experience in designing, installing, configuring, administering and troubleshooting network or telephony systems is preferred. Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
<li>Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment; PC, Phone and other assigned equipment.</li>
</ul>
Requirements:
Preferred to Have:
 
ISC2 Certified
Comptia A+
Comptia Network+
Comptia Security +
MS 365 Certified, AZ-900, MS-900, SC-900
Fortinet NSE Certified
WatchGuard Certified

<h3>Job Description</h3>
Job DescriptionDescription:
We understand some people are really looking for a stable company where you can grow professionally. For others it’s more important to be where you can feel you’re helping the environment and community you live in, while at a place you enjoy working. At Tesco Controls, we believe you can have it all, and we demonstrate that daily!
 
Tesco Controls’ core business is designing and building process control systems and power solutions for municipalities and industrial clients to keep critical infrastructure operating efficiently. As a full-service Systems Integrator and Original Equipment Manufacturer (OEM), (Ranked #1 System Integrator focused on Water/Wastewater and #12 overall on the Global System Integrator Giants List 2023). We design, engineer, manufacture, program, and integrate electrical, power, and process control systems for water/wastewater, transportation, power, and renewable energy facilities. We help clients optimize operations, increase overall efficiency, and reduce operating costs. We employ experts in every control discipline. TESCO’s unique ability to manufacture custom solutions and design and commission equipment, power and control systems provides clients with well-designed systems that work as intended.
 
Position Description:
As a Network and Systems Engineer, the candidate will play a vital role in designing, implementing, and maintaining our organization's IT infrastructure. You will work closely with the IT team to ensure our network operates securely and efficiently to support our business operations. This role involves troubleshooting network and server issues, optimizing network and server performance, and implementing new technologies to meet evolving business needs. This is an onsite position based out of Sacramento, CA. 
 
Tesco Controls is an Equal Employment Opportunity Employer. TESCO provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. (Compliant with the new VEVRAA and Section 503 rules) 
Requirements:
 Candidate Profile:
<ul>
<li>5+ years of experience</li>
<li>4-year college degree (Computer Science, Engineering, MIS or related field is preferred)</li>
<li>Experience in private equity owned portfolio company, regulated industry such finance, healthcare or Critical infrastructure companies are preferred.</li>
<li>Authorized to work in the U.S.</li>
</ul>
Primary Responsibilities:
<ul>
<li>Network Design, Network Implementation, Network Security, Network Monitoring and Troubleshooting, Network Optimization, Documentation, Collaboration, Vendor Management, Compliance, and Disaster Recovery</li>
<li>Finetune and implement IT policies and procedures to ensure the security and efficiency of our IT infrastructure.</li>
<li>Manage complete suite of network and Security applications (Checkpoint, Fortinet, Sentinel One, Tenable.io, Automox), systems updates and security patching of all Tesco systems (endpoint, servers etc..)</li>
<li>Implement and manage the network monitoring and SEIM systems</li>
<li>Network Administration including Firewall Policies, DNS, DHCP and Router/Switch configurations</li>
<li>Manage endpoint security configurations and policies</li>
<li>Ensure compliance with cybersecurity, business continuity and data privacy regulations.</li>
<li>Create and manage IT infrastructure dashboard and report out on regular basis </li>
<li>Manage the deployment process for new products and hardware</li>
<li>Escalate issues to Infrastructure manager, PMO, and Head of IT </li>
<li>Provide primary escalation support to Tesco IT </li>
<li>Ensure compliance with cybersecurity, business continuity and data privacy regulations</li>
</ul>
Desired Skills:
<ul>
<li>Excellent written documentation skills (proficiency in English, good grammatical skills) and experience producing user-facing as well as IT documentation.</li>
<li>Ability to communicate with technical and non-technical stakeholders clearly and concisely, both verbally and in writing.</li>
<li>Experienced in modern infrastructure and security products</li>
<li>Networking experience (TCP/IP, DNS, Routing, Switching, NAT, VPN, DHCP, LAN, WLAN)</li>
<li>Experience with centrally managed AntiVirus, SEIM, Threat Vulnerability management software, patching and performance management applications</li>
<li>iOS / Android Mobile Device Administration through MDM solutions</li>
<li>Knowledge of MS Office 365, Azure Active Directory, Intune, and Security products</li>
<li>PKI Certificate management and renewals </li>
</ul>
Technology in use:
<ul>
<li>LAN and WAN Knowledge: Cisco Meraki, Cisco, Fortinet Firewall, CheckPoint (Must have skill set)</li>
<li>Office 365, SharePoint, Teams, Teams Voice, OneDrive, Azure Active Directory, Intune</li>
<li>Microsoft Defender, Sentinel One, Tenable.io, Automox</li>
<li>Windows 10,11</li>
<li>Windows Server 2012, 2016, 2019, 2022</li>
<li>Debian Linux</li>
<li>SQL Server</li>
<li>Dell/HP Hosts, Nimble/Cloud Storage</li>
<li>Dropbox, Egnyte (optional)</li>
<li>Teams Room, Zoom, Zoom Room.</li>
<li>Desktop, laptop, Conferencing equipment and Printer support</li>
<li>Cohesity backup </li>
<li>KnowBe4</li>
</ul>
 
Pay offered will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, and geographic location. We may pay more or less than the range based on the person’s qualifications. In good faith we believe the range is what we will pay for this role at the time of the posting and may change in the future. In addition, Tesco offers a comprehensive benefits package, including health, vacation, holidays, and 100% 401K match of your contributions up to 4% of your earnings.
We may pay more or less than the range based on the person’s qualifications.

Network & Systems Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
As a Dynamics BC Senior Finance Consultant, you will support the BC Professional Services team. This role is a key member of the Business Central project team, providing finance and domain expertise related to the installation, setup, fit/gap analysis, enhancement analysis, software testing, user acceptance services, user training, go-live cutover, and Hypercare support. The implementation services will be performed via remote, on-site, shared sessions, telephone, and email communications. 
Requirements:
Job Duties and Responsibilities:
o Translate client's processes and requirements into a NAV/BC solution, including systems integrations and recommended ISVs or best of breed solutions
o Prepare clients to use ERP solution by analyzing business and operations changes, defining and delivering training, and executing testing plans
o Manage client relationships by providing support, answering questions, and resolving concerns and issues
o Work with the project manager and project team by communicating essential information, obtaining team input, reviewing open issues and action items, contributing information to team meetings and reports, and using technology and tools as defined for each project
o Continually update expertise by participating in educational opportunities via self-study, reading professional publications, maintaining personal networks, and participating in professional organizations
o Develop specifications for customizations to deliver desired capability where off-the-shelf solutions do not exist
o Perform other duties as assigned 
Qualifications:
o Five+ years of Microsoft Business Central experience
o Bachelor’s Degree in Accounting, Business, MIS or related field, or equivalent experience
o Experience implementing and/or using Dynamics NAV or Dynamics Business Central in one or more of the following areas: Accounting &amp; Finance (including Project Accounting), Jobs, Supply Chain Management, Inventory Management, Production Control (Process), Manufacturing, Warehouse, Master Planning or Transportation Management
o Experience leading the implementation team in a team-oriented/collaborative environment
o Excellent verbal and written communications skills
o Excellent problem solving and analytical skills
o Strong time management and organizational skills
Other Desired Skills:
o Master’s Degree in Accounting, Business, MIS, or related field
o CPA
o APICS Certification
o Microsoft Certifications
o Experience with core accounting business processes
o Consulting organization experience 
o Experience with integration tools and 3rd party add on modules
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
Physical demands while performing the duties of this job: 
Employee is regularly required to talk or hear. Employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. Employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
Travel: This position requires up to 20% travel as needed.

Microsoft Dynamics BC Functional Consultant

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Technology Service Engineer
Department: Service 
Reports to (Title): Manager
Date: 12/09/2024
 
BASIC FUNCTION
 
Primary Responsibility: The Technology Service Engineer (TSE) is responsible for remote and on-site integration, implementation and design of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.
May serve as a team member or team leader within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.
 
WORK PERFORMED
<ul>
<li>Maintains a high level of customer satisfaction and responsiveness to all business needs.</li>
<li>Responsible for responding to request generated by the Network Operations Center (NOC), which carry the highest priority of all request. TSEs will contact the customer immediately to provide confirmation of the request and an arrival time.</li>
<li>Complete network assessment and all associated forms</li>
<li>Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.</li>
<li>Providing consultative assistance for complex network issues that involve output devices (printers) and document management software. </li>
<li>Ability to use experience and independent judgment to handle unique and sometimes complex situations.</li>
<li>Depending on technical expertise and certifications, TSEs may be required to assist with projects outside of their immediate areas of responsibility.</li>
<li>Communicate status updates, concerns or observations, and any client communications to Manager; daily.</li>
<li>Utilize sophisticated tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment.</li>
<li>Maintain their technical certifications, as well as obtain the expertise and knowledge on product &amp; solution training specific to the needs of their function.</li>
<li>May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.</li>
<li>Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.</li>
<li>Perform other duties as required.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Experience working as a member and leader of a team</li>
<li>Technical hardware knowledge</li>
<li>MCITP Enterprise Administrator or MCSE Certification required.</li>
</ul>
EXPERIENCE REQUIREMENTS
A minimum of 4 years of experience in designing, installing, configuring, administering and troubleshooting network systems or telephony is preferred.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
<li>Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment; PC, Phone and other assigned equipment.</li>
</ul>
Requirements:

TECHNOLOGY SERVICE ENGINEER

<h3>Job Description</h3>
Job DescriptionDescription:Diaconia is looking for a talented FMS Logistician, Journeyman to join our Amazing team!If you're looking to join a company that truly appreciates you and your talents, look no further! At Diaconia, we are committed to serving and caring for our colleagues, our clients and our community. Our team is made up of talented individuals who appreciate having the opportunity to contribute their knowledge and experience to further the growth and development of our industry. Our ideal candidates embrace diverse thinking, enjoy partnering with others and are seeking to make a difference!We are currently searching for a new, full-time member for our team for the position of:FMS Logistician , Journeyman 
General Summary:
<ul>
<li>Utilize and maintain expert knowledge in Security Assistance (SA), technology transfer, disclosure and releasability, export/import compliance, risk management, program/project management, Total Package Approach (TPA) logistics support and sustainment, technical data management, contractor services, and training/training support.</li>
<li>Assist in maintaining and updating program/project management documents, developing standard plans and operating instructions/procedures, financial management, developing and maintaining IMS and critical path models, identifying, assessing, and documenting acquisition and acquisition logistics resource requirements, evaluating and responding to Letters of Request (LOR), formulating Letter of Offer and Acceptance Data (LOAD), and Manpower Requirements Packages (MRP).</li>
<li>Maintain a current U.S. passport and be willing to travel to foreign Outside Continental United States (OCONUS) locations.</li>
<li>Apply a full range of Information Assurance IA, SA, FMS, Section 1206/1203, Special Defense Acquisition Fund (SDAF), and Building Partner Capacity (BPC) acquisition program management concepts, philosophies, policies, procedures, guidance, and practices to perform a wide range of acquisition and logistics management activities in support of the existing and future Directorate FMS programs.</li>
<li>Support the acquisition program management of full life cycle TPA requirements, including the procurement and support of systems/subsystems, material, equipment, resources, and services.</li>
<li>Assist in the review of documentation, correspondence, reports, and data submitted by other contractors, USG stakeholders and support agencies, International partners, and other agencies for Government review and release, development, coordinate, and implement, as appropriate, a Government response(s) with the relevant directorate or division Security Assistance Program Manager (SAPM), management authority, or action agency.</li>
<li>Assist in the identification, assessment, coordination, and documentation of functional data and resource requirements (financial, management, procurement, engineering, technical data, training, provisioning, and logistics) and the consolidation of such requirements into requisite programmatic plans, concepts, report, deliverables, and documents. The Contractor shall assist in development, coordination, execution, and documentation of relevant plans, program milestones, and support various IPT activities to include, but not limited to meeting attendance; the preparation of agendas, briefing materials and reports, minutes, and actions.</li>
<li>Provide assistance in cost, schedule, and performance risk assessment/management, acquisition program/project management, and TPA logistics and training support. The Contractor shall assist in the collection of programmatic inputs from weapons systems program offices for defining, developing, and managing the acquisition and development/upgrades to the various directorate aircraft configurations.</li>
<li>Assist the Government at various meetings such as program reviews, design reviews, financial and production readiness reviews, Technical Interchange Meetings (TIMs), management reviews, logistics and supportability assessment reviews, weapon system reviews, provisioning and sustainment guidance conferences at both Continental United States (CONUS) and OCONUS locations.</li>
<li>Assist with the development, coordination, review, and distribution of meeting minutes and action items, plans, data, briefings, program documentation, reports, and other documents and correspondence prepared by or submitted to the Government for release to USG International partners or allies.</li>
<li>Assist in the identification, assessment, coordination, and documentation of functional data and resource requirements (financial, management, procurement, engineering, technical data, training, provisioning, and logistics) and the consolidation of such requirements into requisite programmatic plans, concepts, report, deliverables, and documents.</li>
<li>Assist in development, coordination, execution, and documentation of relevant plans, program milestones, and support various IPT activities to include, but not limited to meeting attendance; the preparation of agendas, briefing materials and reports, minutes, and actions.</li>
<li>Perform material solution analyses leading up to design reviews.</li>
<li>Assist with development of documents including but not limited to, Memorandum of Agreement (MOA) and Memorandums of Understanding (MOU) documents, Statements of Objectives (SOO), PWS, Statements of Work (SOW), LORs, Letter of Acceptance (LOAs), LOAD, and MRPs IAW the Foreign Assistance Act, the Arms Export Control Act, the International Traffic-in-Arms Regulation (ITAR), the SA Management Manual (SAMM), AFMAN 16-101, International Affairs and SA Management, and other relevant legislation, policies, directives, guidance, procedures, and practices.</li>
<li>Assist in translating user requirements documents (e.g. LOR) to provide pricing, availability data, and LOA documentation for the directorate.</li>
<li>Assist with the review of proposals, specifications, plans, data deliverables, and other programmatic/ technical documentation as assigned by the customer.</li>
<li>Assist with strategic scheduling and planning documentation such as the Integrated Master Plan (IMP) and the IMS to develop and coordinate a reporting framework for event-based activities during the work efforts.</li>
<li>Shall develop, analyze, and maintain a master integrated program schedule from concept exploration to fielding a system.</li>
<li>Shall employ networking software tools and capabilities to support lower tier schedule networking, network statusing, generation of network graphics, assignment of realistic durations, and relationships to network elements.</li>
<li>Provide assistance in the evaluation of OEM-proposed schedules against Government schedules.</li>
<li>Shall assess Government program office schedules against schedule databases. The Contractor shall conduct probabilistic and deterministic risk assessments on both OEM and Government schedules by performing a Schedule Risk Assessment (SRA) using Monte Carlo simulation based software; utilize various types of scheduling software; and integrate OEM and Government schedule data with the directorate schedule databases.</li>
<li>Shall support the development of contract strategies, work breakdown structures, and the completion of a program risk assessment to document issues impinging on milestone execution.</li>
<li>Shall provide assistance in developing market survey requirements, the development of lifecycle sustainment plan, and lifecycle cost estimates.</li>
<li>Perform analyses to assist with program strategy decisions and courses of action.</li>
<li>Provide a program assessment for integration of documentation to ensure consistency with program strategy and across all milestone documentation.</li>
<li>Provide input to milestone documentation. Assist with drafting milestone documentation, provide inputs, draft, coordinate with the appropriate directorate divisions and other Government agencies regarding milestone documentation, adjudicate milestone documentation comments, and produce final versions of coordinated milestone documents and assessments.</li>
<li>Assist in the development and collection of technical data and inputs for staff summary packages to assist coordination and signature of all associated documents for milestone approval.</li>
<li>Provide assistance in key acquisition events and reviews, such as: Scheduled Status Reports (SSRs), PDR, CDR, TRR, TCM, FCA, PCA, PRR and others, as applicable.</li>
<li>Provide assistance in the review of capability requirements and option sets to ensure the necessary interoperability and appropriate linkages to other capabilities.</li>
<li>Communicate with multiple programs and enterprises using different platforms throughout multiple program phases on option sets.</li>
<li>Assist in the integration of intelligence information and infrastructure to ensure cross-enterprise capabilities planning and system acquisition.</li>
<li>Assist the SAPMs and Defense Security Assistance Management System (DSAMS) and Security Assistance Manpower Requirements System (SAMRS) technical support personnel in all phases of the planning, development, coordination, and implementation of FMS, pseudo-FMS, Section 1206, and SDAF cases.</li>
<li>Assist with LOA development, implementation, and execution.</li>
<li>Assist with LOAD preparation, coordination, validation, and data entry in DSAMS. The Contractor shall assist with MRP preparation, coordination, validation, and data entry in SAMRS. The Contractor shall assist the USG with LOA and MRP amendment and modification, including DSAMS and SAMRS data entry.</li>
<li>Assist with acquisition strategy planning; preparation and coordination of Pricing and Availability (P&amp;A) data; Request for Information (RFI) responses; feasibility and trade studies; Program Contracting Officer Letters (PCOLs), Comprehensive Performance Management (CPMs), and IMSs; risk assessments/ reports; Life Cycle Management Plans (LCMPs); Program Protection Plans (PPPs); and other relevant FMS-peculiar plans, documentation, reports, studies, data products, and correspondence.</li>
<li>Utilize the application of acquisition management initiatives to assist with commercial acquisitions (e.g. Commercial Off-The-Shelf [COTS] and FAA certified items), commercial practices (e.g. Performance Based Logistics [PBL] and contracting), incremental and hybrid-acquisition, and country-peculiar CONOPS.</li>
<li>Assist in executing both the directorate-wide self-assessment program and other relevant internal/external FMS case assessment and reporting programs.</li>
<li>Assist with capturing the data from a multi-faceted team using appropriate software tools to create and maintain data required for responsive and effective FMS case management and execution. The Contractor shall communicate information to relevant directorate senior staff and program offices, internal/external command and functional support agencies, and key stakeholders as required to ensure compliance with applicable FMS policies, directives, procedures, and guidance. The Contractor shall assist in establishing and maintaining FMS-peculiar Operating Instructions (OIs,), guides, and process models, including the development and maintenance of self-inspection/assessment processes, procedures and checklists. The Contractor shall assist in developing and maintaining relevant action items, risk management, and critical path model data bases, tracking and reporting systems.</li>
<li>Assist in successfully preparing for and executing scheduled and no-notice Unit Compliance Inspections (UCIs) and Operational Readiness Inspections (ORIs). The Contractor shall assist with creating, capturing, and/or maintaining identified deficiencies ensuring those deficiencies are tracked and reported to the USG. The Contractor shall assist with ensuring applicable compliance checklists, data sheets, and other pertinent information is monitored, maintained, and reported to ensure a continuous culture of compliance within the division and directorate.</li>
<li>The Contractor shall be proficient in the use of FMS-specific software and Management Information System (MIS) applications, to include but not limited to Air Force Security Assistance and Cooperation Directorate (AFLCMC/WF)-On Line and DSAMS/SAMRS applications, to produce databases, spreadsheets, graphics, and other specialized products to facilitate the use of standardized automated forms, materials procurement, maintenance and disposition reports, and other periodic or ad hoc reports. The Contractor shall assist with evaluating FMS customer program requirements via the LOR and developing case line structures within DSAMS.</li>
<li>Assist in establishing and maintaining FMS-peculiar OIs, guides, and process models, including the development and maintenance of self-inspection/assessment processes, procedures and checklists. The Contractor shall assist in developing and maintaining relevant action items, risk management, and critical path model databases, and tracking and reporting systems.</li>
</ul>
Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.
Requirements:
 
<ul>
<li>MA/MS degree, and twelve (12) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoD -OR-</li>
<li>BA/BS degree, and fifteen (15) years of experience in the respective technical/professional discipline being performed, five (5) of which must be in the DoD -OR-</li>
<li>HSD/GED, twenty (20) years of directly related experience, eight (8) of which must be in the DoD.</li>
<li>U.S. Citizenship required; Ability to obtain and maintain a security clearance at the required level</li>
</ul>

FMS Logistician, Senior

<h3>Job Description</h3>
Job DescriptionDescription:
Under the direction of the JAG Manager, the Jobs for America’s Graduates (JAG) In-School Specialist is responsible for serving multiple cohorts of 30-35 high school students that have been identified as needing additional support and guidance to stay on-track, graduate on-time and successfully transition into the workforce and/or post-secondary education upon graduation. The Specialist will work with partner high schools in South Los Angeles to enroll cohorts of 30-35 students, potentially from multiple grade levels, in the Jobs for Los Angeles Graduates (JLAG) program and provide them with high touch case management support, academic guidance, engaging career and college readiness curriculum, leadership development opportunities, and community engagement initiatives throughout the school year. The Specialist will deliver regular classroom instruction on the topics that adheres to the JAG National high school competencies (37 to 81 depending on the number of years of enrollment in the program) with the goal of students gaining mastery of these competencies upon graduation. The Specialist will also be responsible for building relationships with local employment and post-secondary partners to offer post-graduation education for JLAG students. Upon graduation, the Specialist is responsible for following up and continuing to support students to successful outcomes over a 12-month period.
 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Provides direct classroom instruction and comprehensive support to a diverse group of students from South Los Angeles that are impacted by significant systemic barriers, such as lack of social mobility, undocumented parents, profiling by law enforcement, system-involvement (child-welfare and justice), housing instability and lack of access to healthcare.</li>
<li>Establishes a positive and meaningful relationship with students, families, school administrators and faculty to support the successful implementation of the JLAG in-school program.</li>
<li>Delivers engaging classroom-based curriculum to students to achieve mastery of JAG high school competencies through a variety of methods including lecture, hands-on activities, peer-to-peer learning, and project-based learning.</li>
<li>Builds meaningful rapport and confidence with each student to inform an ongoing individual development plan to meet education and career development goals.</li>
<li>Ensures an appropriate pool of students by directly recruiting students, and obtaining referrals from an Advisory Committee, school personnel, and parents; holds interviews with prospective candidates and those making referrals to determine, using JAG guidelines, the appropriateness of the prospective student for the program.</li>
<li>Conducts comprehensive intake and barrier assessment with each student to inform case management strategy and resources needed. Provide consistent case management support to remove or mitigate identified barriers.</li>
<li>Administers required JAG pre-/post-tests and other identified tests to measure student progress.</li>
<li>Coordinate’s student engagement opportunities through hands-on activities, guest speakers, industry and college tours, and workshops.</li>
<li>Advocates for the program and develops a pool of effective community support resources by working with employers, parents, civic groups, and legislators to build awareness of and support for the program; develops job opportunities, participates in public relations activities, attends relevant meetings, and speaks to various community groups.</li>
<li>Builds appreciation for teamwork, sense of belonging, and commitment to community service among JLAG students by organizing and serving as advisor to a JLAG Professional Association.</li>
<li>Complies with mandatory school policies such as mandated reporting, discipline, and attendance, etc.</li>
<li>Complies with all JAG documentation and data entry requirements in a timely fashion including contacts and activities involving students, employers, and other groups.</li>
<li>Participates in regular supervision and program planning meetings.</li>
<li>Develops and maintains a well-organized filing system.</li>
<li>Assists students in finding and maintaining quality employment and/or post-secondary educational programs upon graduation; works closely with students and employers for 12 months after the end of the school year to ensure a satisfactory employment outcome; develops a plan for contacts with non-graduates to ensure effective transition to employment or additional education.</li>
<li>Participates in staff, regional, state-wide meetings, staff development activities</li>
<li>Upholds CRCD’s Mission Statement and 5 Year Strategic Plan.</li>
</ul>
Requirements:
<ul>
<li>1-2 years related work experience and bachelor’s degree</li>
<li>Experience working with high school age youth with significant barriers.</li>
<li>Some knowledge of child development theory and trauma-informed care.</li>
<li>Ability to establish appropriate boundaries while developing and nurturing supportive relationships with students.</li>
<li>Ability to educate a variety of constituencies and interested parties by developing ongoing relationships and conducting formal presentations.</li>
<li>Ability to develop curriculum and educational opportunities consistent with the JAG Model.</li>
<li>Strong ability to utilize multiple software platforms on an ongoing basis.</li>
<li>Ability to track students served, services delivered, and outcomes achieved using a web-based data management system.</li>
<li>Reliable, flexible team player who works well with minimal supervision, and who has a strong work ethic.</li>
<li>Demonstrated ability to work on multiple projects simultaneously and to meet deadlines.</li>
<li>Demonstrated knowledge of community resources, career pathways and post-secondary programs.</li>
<li>Bilingual in Spanish/English highly desirable</li>
<li>Member of the target population a plus</li>
<li>Experience working with high school age youth with significant barriers</li>
<li>Ability to develop curriculum and educational opportunities</li>
<li>Working knowledge of MS Office</li>
<li>Basic proficiency in data tracking systems and tools (e.g. MIS)</li>
<li>Working knowledge in data tracking systems and tools</li>
<li>Strong organizational skills to manage large caseload, data, and reporting duties</li>
<li>Strong interpersonal and public speaking skills</li>
<li>Aptitude in decision-making and problem-solving</li>
<li>Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.</li>
</ul>
BENEFITS
CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:
<ul>
<li>14 Paid Holidays</li>
<li>On-Demand training memberships to bolster professional development</li>
<li>Dental/Vision/ 85% employer-paid &amp; 40% dependent paid Medical Insurance</li>
<li>401k eligibility from day one &amp; up to 3% matching after one year</li>
<li>529 Educational Savings Plan from Principle</li>
<li>Flexible Spending Account (FSA)</li>
<li>Short &amp; Long Term Disability</li>
<li>Accident &amp; Hospital Indemnity</li>
<li>Whole life insurance with cash benefits</li>
<li>Identity Theft Protection and Legal Services</li>
<li>Discount pet insurance through ASPCA</li>
<li>Generous work/life balance</li>
</ul>
SALARY RANGE
$45,000-$52,000 annually
 
All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.

JAG Specialist

<h3>Job Description</h3>
Job Description
SUMMARY OF POSITION: 
The South Central Los Angeles Regional Center (SCLARC) is seeking a skilled and proactive Windows System Administrator to join our IT team. The ideal candidate will have a strong background in Windows-based environments, excellent problem-solving skills, and a passion for maintaining secure, efficient, and reliable systems. This role is critical in supporting our infrastructure, ensuring uptime, and implementing best practices across our IT operations. 
This position works closely with the MIS Manager and Network Engineer to plan and deploy new systems for the agency and troubleshoot and remediate software, hardware, and network problems. This position also serves as an escalation point for the HelpDesk team. The ideal candidate will be organized and able to work with minimal supervision. This position also develops documentation for the HelpDesk team and reference materials for the agency; good communication skills and the ability to explain technical information to non-technical stakeholders are a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Administer, maintain, and support Windows Server environments (2016/2019/2022).</li>
<li>Manage Active Directory, Group Policy, DNS, DHCP, and file/print services.</li>
<li>Monitor system performance and troubleshoot issues to ensure high availability.</li>
<li>Perform regular system updates, patches, and backups.</li>
<li>Implement and maintain security policies and procedures.</li>
<li>Support virtualization platforms (e.g., VMware, vSphere).</li>
<li>Collaborate with other IT staff to support enterprise applications and services.</li>
<li>Maintain documentation for systems, processes, and procedures.</li>
<li>Participate in disaster recovery planning and testing.</li>
<li>Provide Tier 2/3 support for escalated technical issues.</li>
</ul>
<ul>
<li>Perform other related duties as assigned.</li>
</ul>
REQUIRED SKILLS: 
<ul>
<li>Windows Server OS (2016/2019/2022)</li>
<li>Active Directory and Group Policy Management</li>
<li>PowerShell scripting and automation</li>
<li>DNS, DHCP, SMB, NFS, and NTFS permissions</li>
<li>Virtualization platforms (VMware vSphere)</li>
<li>Patch management tools (e.g., WSUS, SCCM)</li>
<li>Monitoring tools (e.g., SolarWinds, PRTG, Nagios)</li>
<li>Backup and recovery solutions (e.g., Veeam)</li>
<li>Endpoint protection and antivirus solutions</li>
<li>ITIL-based service management and ticketing systems (e.g., ServiceDesk Place)</li>
</ul>
DESIRED SKILLS:
<ul>
<li>Microsoft certifications (e.g., MCSA, MCSE, AZ-104,).</li>
<li>Experience with Azure Active Directory, Microsoft Intune, and Microsoft 365 administration.</li>
<li>Familiarity with cloud infrastructure and services (e.g., Azure, AWS, Google Cloud Platform).</li>
<li>Experience with hybrid cloud environments and cloud migration projects.</li>
<li>Proficiency with configuration management and infrastructure as code tools (e.g., Ansible, Puppet, Terraform).</li>
<li>Experience with CI/CD pipelines and DevOps practices.</li>
<li>Familiarity with Zero Trust security models and identity management solutions.</li>
<li>Understanding of compliance frameworks (e.g., HIPAA, SOX, ISO 27001, NIST).</li>
<li>Exposure to enterprise storage solutions (e.g., NetApp, Dell EMC, HPE).</li>
<li>Experience with mobile device management (MDM) and endpoint management platforms.</li>
<li>Strong documentation skills using tools like Confluence, SharePoint, or Notion.</li>
<li>Ability to lead or participate in IT projects, including planning, execution, and post-implementation review.</li>
</ul>

QUALIFICATIONS:
<ul>
<li>Bachelor of Science degree in Computer Science, Computer engineering, Computer Information Technology, or related field, AND 3+ years of hands-on experience in Windows System Administration. </li>
</ul>
If your experience and skills don’t quite fit one of the previous categories, but it’s a mix of several points described above, we invite you to submit your application for consideration. Please include a 1-page resume outlining your unique experience and skills. If you have freelanced and academic experience, please also submit a link to your portfolio.

Windows System Administrator

<h3>Job Description</h3>
Job Description
Job Title: Multilingual Medical Information Specialist (RN) - Based in Brazil
Job Location: Raleigh, NC, USA
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level: Entry level
 For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality &amp; compliance, pharmacovigilance, medical information, and R&amp;D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Multilingual Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. 
<ul>
<li>LOOKING FOR CANDIDATES LOCATED IN BRAZIL ONLY, MUST BE FLUENT IN ENGLISH. </li>
</ul>
Essential Functions Include: Medical Information service delivery 
<ul>
<li> Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma’ s pharmaceutical clients.</li>
<li> Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.</li>
<li> Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).</li>
<li> Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.</li>
<li> Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.</li>
<li> Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance</li>
<li> Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General</li>
<li> Provides after-hours coverage on a rotated basis subject to business requirements.</li>
<li> Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.</li>
<li> Complies with the Company’s health and safety policies.</li>
<li> Other activities as assigned as delegated by the Manager. </li>
</ul>
Qualified Candidates Must Have 
<ul>
<li> Nursing degree (RN/BS/BA/MS)</li>
<li> Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.</li>
<li> Ability to write in a fluent and grammatically correct manner in the target language for the role</li>
<li> Mother tongue in Brazilian Portuguese, fluent in English.</li>
<li> Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.</li>
<li> Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.</li>
<li> Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills.</li>
<li> Proactive with demonstrative ability to independently identify problems and suggest effective solutions.</li>
<li> Ability to learn, take instruction and apply to daily operations/tasks.</li>
<li> Receptive to constructive feedback and able to take responsibility for work allocated.</li>
<li> Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.</li>
<li> Effectively work independently and as part of a team.</li>
<li> Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database. </li>
</ul>
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.*** 
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