<h3>Job Description</h3>
Job DescriptionSalary: $80,000-$95,000 
Warranty Manager 
We are seeking a dedicated and professional Warranty Manager to join our team. In this role, you will be responsible for addressing post-construction customer concerns, ensuring that all warranty requests are managed efficiently and resolved to the highest standard. The ideal candidate will have a strong understanding of construction processes, exceptional customer service skills, and the ability to coordinate repairs and service requests with internal teams and subcontractors. This role requires excellent organizational skills, attention to detail, and a positive, solution-oriented mindset. As a Warranty Technician, you'll be the key point of contact for homeowners, ensuring their satisfaction through timely communication and follow-up on all warranty items. This is a fast-paced, dynamic position where embracing change and maintaining a positive, professional demeanor is essential.
Primary Responsibilities 
<ul>
<li>Customer Interaction &amp; Service Requests: Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items. Meet with homeowners to discuss and understand their concerns regarding post-construction issues. Serve as the primary point of contact for homeowners regarding warranty issues. Provide timely and professional responses to inquiries and concerns</li>
<li>Work Coordination &amp; Scheduling: Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns. Ensure timely and effective completion of all work.</li>
<li>Issue Resolution &amp; Follow-Up: Ensure all warranty issues are addressed to the homeowner's Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards.</li>
<li>Documentation &amp; Reporting: Maintain detailed records of service requests, completed work, and communication with Provide regular updates to management and ensure all warranty requests are resolved within designated timelines.</li>
<li>Quality Assurance &amp; Continuous Improvement: Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards for Provide feedback to the construction team to help prevent future warranty issues.</li>
<li>Customer Satisfaction: Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy.</li>
<li>Adaptability &amp; Problem-Solving: Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems as they</li>
<li>Team Collaboration: Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience.</li>
<li>Other duties as</li>
</ul>
Required Skills &amp; Experience 
<ul>
<li>Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry</li>
<li>Detail-oriented &amp; highly organized</li>
<li>Excellent communication and interpersonal skills</li>
<li>Self-motivated and able to adhere to a schedule</li>
<li>New construction or builder experience preferred</li>
<li>Customer Focused, composed, patient, and approachable</li>
<li>Problem solver</li>
<li>Minimum High School Diploma or equivalent required</li>
<li>Possess a valid Drivers License and vehicle insurance and willingness to travel locally as needed.</li>
<li>Clean background</li>
</ul>
 
Traits
<ul>
<li>Highly organized and detail-oriented, capable of managing complex projects with multiple moving parts.</li>
<li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, subcontractors, and customers.</li>
<li>Problem solver with a proactive attitude, capable of anticipating issues and addressing them before they impact project timelines or budgets.</li>
<li>Self-motivated and results-driven, with a demonstrated ability to work independently and in a fast-paced environment.</li>
<li>Embrace change and varying</li>
<li>Knowledge of construction processes</li>
<li>Team player </li>
</ul>
 
Schedule: 
<ul>
<li>Monday-Friday, standard daytime hours; 8 am - 5 Occasional weekend work may be required.</li>
</ul>
Job Type: 
<ul>
<li>Full-time position, averaging 40 hours per</li>
</ul>
Salary Range: 
$80,000-$95,000
Benefits: 
<ul>
<li>100% paid Medical insurance for the employee and their children.</li>
</ul>
<ul>
<li>100% paid Dental insurance for the employee and their children.</li>
</ul>
<ul>
<li>100% paid Vision insurance for the employee and their children.</li>
</ul>
<ul>
<li>401k with matching</li>
<li>Company paid</li>
<li>120 Paid time off hours annually.</li>
</ul>
Ability to Commute/Relocate: 
<ul>
<li>Charlotte, NC: Ability to reliably commute or willingness to relocate before starting work (Required).</li>
</ul>
Work Location: 
<ul>
<li>In-person</li>
</ul>
Work Environment: 
<ul>
<li>Office-based environment with a business casual dress Standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines, are used in this role.</li>
</ul>
Physical Demands: 
<ul>
<li>The role requires the ability to talk and hear, stand, walk, use hands to handle or feel, and reach with hands and arms. Occasional lifting of office products and supplies, up to 20 pounds, may be necessary. Some travel might be required.</li>
</ul>
To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications. If you have any questions please contact us at <a href="mailto:hr@redcedarco.com" target="_blank">hr@redcedarco.com</a>. We look forward to reviewing your application and potentially welcoming you to our team.
Red Cedar Capital Construction Services, LLC. is an Equal Opportunity Employer.
 
We do not discriminate based on race, traits historically associated with race, hair texture and protective hairstyles, color, national origin, ancestry, creed, religion, physical and mental disability, genetic information, marital status, sex gender, gender identity or expression, pregnancy, sexual orientation age, military or veteran status, or any other basis protected by applicable law.

Warranty Manager

<h3>Job Description</h3>
Job Description
Job Summary: Oversee our warranty programs and technical support operations. This role is responsible for managing warranty claims, ensuring high-quality customer service for our dealers, troubleshooting technical issues, and working closely with internal teams to enhance product reliability. The ideal candidate will have a strong technical background, excellent problem-solving skills, and leadership experience to drive process improvements and customer satisfaction.
Essential Functions
<ul>
<li>Lead a Mission driven Warranty team and/or function to meet or exceed organizational goals while creating an environment where people can be great at what they do and proud of what they have done. Monitor team performance, promote personal development, and provide them with guidance on performing individual tasks, where applicable.</li>
<li>Develop, implement and maintain warranty policies, procedures and processes to ensure efficiency, consistency and compliance.</li>
<li>Lead and manage Warranty team in the processing and approval of warranty claims, ensuring prompt and fair resolutions while maintaining cost control.</li>
<li>Work closely with dealers, suppliers and customers to assess warranty issues and determine appropriate solutions.</li>
<li>Negotiate with suppliers regarding component-related warranty claims and cost-sharing agreements.</li>
<li>Oversee and manage the Return Merchandise Authorization (RMA) process, ensuring efficient handling, tracking, and resolution of returned products under warranty.</li>
<li>Serve as the escalation point for complex customer concerns and warranty disputes.</li>
<li>Develop, administer and maintain Dealer Repair Standards to ensure consistency and control warranty costs.</li>
<li>Provide training and resources to internal staff, dealers, and customers on warranty policies, coverage guidelines and claim procedures.</li>
<li>Develop or source a comprehensive warranty management system to streamline claim processing, tracking, and reporting, ensuring efficiency and accuracy in warranty operations.</li>
<li>Identify and implement process improvements to enhance efficiency in warranty processing and customer service.</li>
<li>Implement strategies to improve customer experience and build long-term relationships with the dealer network.</li>
<li>Monitor and drive improvement in key performance metrics related to warranty claims and technical support.</li>
<li>Maintain detailed records of warranty claims, analyze warranty data trends, and report findings to senior leadership.</li>
<li>Reconcile warranty cost records with accounting to ensure accurate financial reporting, expense tracking, and budget alignment.</li>
<li>Collaborate with manufacturing, quality assurance, engineering and purchasing teams to identify recurring defects and implement corrective actions.</li>
<li>Develop and lead the technical support function to provide high-quality troubleshooting and guidance to customers and dealers.</li>
<li>Develop technical support documentation, including manuals, troubleshooting guides, and training materials. (e.g. FAQs)</li>
<li>Provide on-site and remote technical training to dealers and internal teams.</li>
</ul>
<ul>
<li>Collaborate with product development and engineering teams to improve trailer design and reliability based on field feedback.</li>
<li>Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)</li>
</ul>
Qualifications and Requirements:
<ul>
<li>Bachelor's degree in Engineering, Business, or a related field (or equivalent experience).</li>
<li>Proven experience in warranty management, technical support, or a related role.</li>
<li>Strong leadership skills with the ability to manage and mentor a team.</li>
<li>Excellent problem-solving, analytical, and decision-making abilities.</li>
<li>Knowledge of warranty management systems.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Ability to collaborate with cross-functional teams, including engineering, manufacturing, purchasing and sales.</li>
<li>Ability to travel occasionally for dealer visits, technical support, and training sessions.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Summary
The Warranty Manager is responsible for overseeing all Peterbilt and OEM warranty claims, submissions, approvals, and reimbursements for the dealership. This role ensures that the company receives full and timely payment for qualified warranty work while maintaining compliance with all manufacturer policies and internal processes. The Warranty Manager works closely with the Service Directors, Service Managers, Service Advisors, Technicians, Parts, and Accounting to provide accurate documentation and reporting while also maximizing recoveries, and reducing claim denials.
Key Responsibilities
• Manage the entire warranty claims life cycle for Peterbilt and all supporting OEMs. • Review repair orders for accuracy, proper coding, and required documentation prior to claim submission. • Ensure warranty work adheres to OEM time standards, policies, and procedures. • Audit, correct, and submit warranty claims through OEM portals within required timeframes. • Track claim status and follow up on unpaid, denied, or short-paid claims. • Communicate with OEM representatives to resolve claim disputes. • Work with Technicians to ensure proper story writing and photos are collected. • Train Service Advisors and Technicians on documentation and warranty requirements. • Maintain organized warranty records for audit readiness. • Reconcile monthly warranty receivables with the Accounting Department. • Monitor trends and provide feedback to improve efficiency and reduce denials. • Assist in internal and OEM warranty audits as needed.
· Report to Senior Management regarding warranty team, submission and claim performance.
Qualifications
• 3+ years of warranty administration experience in heavy-duty trucks, automotive, or similar service industry (Peterbilt experience strongly preferred). • Strong knowledge of OEM policies and warranty labor time guides. • Experience interpreting repair orders, technician notes, and parts usage. • High attention to detail and accuracy. • Proficiency with dealership management software (Karmak). • Strong communication and collaboration skills. • Ability to work in a fast-paced environment with competing priorities.
Skills &amp; Competencies
• Knowledge of diesel truck components and service operations • Strong analytical and documentation skills • Ability to meet deadlines and monitor receivables • Proactive problem-solving and follow-up • Customer-oriented mindset and professional communication
Physical Requirements
• Ability to sit for extended periods working on a computer • Occasional walking through the shop environment • Ability to lift up to 25 lbs occasionally (photos, parts documentation, etc.)
Work Schedule
• Full-time; Monday–Friday • Additional hours may be required during peak periods or for OEM deadlines
*** Work Location: This position could be at any of our 3 dealership locations. Porterville, CA. Fresno, CA&nbsp; or Bakersfield, CA&nbsp;&nbsp;

<h3>Job Description</h3>
Job Description
About Us
Everything’s on the menu at Wonder. Except compromise.&nbsp;&nbsp;
The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.&nbsp;&nbsp;&nbsp;
And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.&nbsp;&nbsp;
The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.
About the role&nbsp;&nbsp;
The Facilities Warranty Manager plays a pivotal role in overseeing and coordinating warranty-related activities for equipment, buildings and other assets. This position supports the Facilities Department working within a cross-functional role with Construction &amp; NSO’s to ensure the successful execution of initiatives, projects and maintenance tasks. 
This role manages key functions within the department, focusing on the setup and administration of the Computerized Maintenance Management System (CMMS) for warranty’s, asset management, and vendor compliance. 
The Facilities Warranty manager will develop expertise through continuous on the job training, enabling them to provide essential administrative oversight and support for all warranty processes and systems. This role is integral to maintaining smooth operations and ensuring all warranty and maintenance activities are efficiently managed and executed.
Key Responsibilities
<ul>
<li>CMMS Administration: Oversee the setup, management, and improvement of the CMMS (Service Channel), ensuring efficient system functionality and compliance for warranty. </li>
<li>Warranty Management: Oversee and manage all warranty processes for equipment, buildings, and mechanical systems, ensuring timely and effective resolution of warranty claims. Maintain a comprehensive database of all warranties, including expiration dates, terms, and conditions, to endure proactive management and renewal where necessary. Serve as the primary point of contract for warranty related issues, liaising with vendors, contractors, and internal teams to address any concerns.</li>
<li>Equipment and Systems: Monitor the performance and condition of equipment and mechanical systems to identify potential warranty claims. Coordinate inspections and assessments to validate warranty coverage and ensure compliance with warranty terms. Work closely with warranty vendors to schedule repairs and replacements under warranty, minimizing downtime and ensuring operational efficiency.</li>
<li>Building Warranty Coordination: Manage warranties related to building construction, renovations, and structural components, ensuring all claims are processed in accordance with contractual obligations. Collaborate with contractors and developers to address any issues covered under building warranties, ensuring timely resolution and adherence to quality standards.</li>
<li>Vendor and Contractor Relations: Establish and maintain strong relationships with vendors and contractors to facilitate efficient warranty service and support. Negotiate warranty terms and service agreements to secure favorable conditions for the organization. Ensure vendors comply with warranty provisions, including prompt service and adherence to agreed upon standards. </li>
<li>Data Management &amp; Reporting: Utilize the Computerized Maintenance Management Systems (CMMS) to track warranty claims, service requests, and maintenance activities. Generate reports on warranty performance, highlighting trends, issues, and areas for improvement. Provide regular updates to senior management on warranty status, including cost savings achieved through warranty management.</li>
<li>Training and Development: Conduct training sessions for OPS on warranty processes, ensuring they are informed about the terms and conditions of warranties and how to manage claims. Stay updated on industry best practices and warranty management trends, incorporating new strategies to enhance efficiency and effectiveness.</li>
<li>Budgeting and Cost Control: Assist in budgeting preparation by forecasting warranty related costs and identifying potential savings through proactive warranty management. Monitor and control warranty expenses, ensuring they align with the overall facilities budget and financial goals.</li>
<li>Cross-Departmental Collaboration: Partner with construction, NSO, IT, Accounting, and other departments for system-wide updates, project tracking, and data management related to ongoing and special projects.</li>
<li>Compliance &amp; Risk Management: Ensure all warranty related activities comply with legal and regulatory requirements. Identify potential risks associated with warranties and implement strategies to mitigate them, protecting the organizations’ assists and interests.</li>
</ul>
The experience you have
<ul>
<li>Experience: Minimum 3 years of facilities management, warranty administration, or a related field with a strong focus on equipment, building and mechanical systems. Proven experience in managing warranties, vendor relations, and coordinating maintenance across multiple sites.</li>
<li>Technical Skills: Proficient in CMMS, Microsoft Office, Excel &amp; Power Point. High level of attention to detail to ensure all warranty claims are accurately documented, tracked, and processed.</li>
<li>Strengths: Strong organizational, analytical and multitasking abilities with the ability to prioritize and delegate tasks effectively in a fast-paced environment. Ability to work effectively as part of a cross functional team, collaborating with the facilities, construction &amp; NSO departments to achieve common goals.</li>
<li>Communication: Excellent verbal and written communication skills to interact with internal teams, vendors and contractors.</li>
<li>Physical Requirements: Ability to lift up to 25 lbs. frequently and occasionally up to 100 lbs.</li>
<li>Travel: Travel required, both by car and plane.</li>
</ul>
Base Salary: $128,000 - $135,500 per year.
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.&nbsp;
#LI-Remote
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed. &nbsp;
A final note&nbsp;
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. &nbsp;We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. &nbsp;As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. &nbsp;If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.&nbsp;

<h3>Job Description</h3>
Job DescriptionCompany Description 
Cornerstone Building Brands is North America's largest manufacturer of exterior building products, with operations spanning manufacturing facilities across the United States and Mexico, alongside sales and distribution offices throughout the United States and Canada. We are dedicated to our journey of becoming the premier provider of exterior building solutions.
Job Description 
Manages the warranty resolution process in all sales channels through effective interface with, and delegation to, Regional &amp; Territory Sales Managers, Technical Services Representatives, and other appropriate Company personnel.&nbsp; Ensures appropriate actions are taken to ensure outstanding claims and claim processes are within pre-established limits and on-line claims process submissions are continuously monitored.
Manages technical responsibilities within the Sales and Marketing department to bring value to internal and external customers.&nbsp; Functions in a “Product Champion/Customer Advocate” role to ensure product issues receive the appropriate focus and resourcing. Provide technical assistance as appropriate to manufactured housing accounts to rectify building code issues, installation difficulties, etc.&nbsp; Interface with Product Manager and Engineering department as appropriate on issues such as design, etc., of new or improved offerings.
Monitors claim activities in all warranty databases to ensure accuracy and consistency of coding and resolution to promote meaningful reporting from the data.&nbsp; Respond to audit requirements in a consistent and timely manner.&nbsp; Maintain letters and updates for technical questions and answers to provide a platform for consistent responses by the team to homeowners, contractors, distributors, sales, etc.
RESPONSIBILITIES
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinates claim inspections with field sales personnel. Provides proper information/support to field sales personnel to ensure appropriate handling of claim inspections.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides month end reporting, monitoring warranty statistics and historical data regarding claims and dollars versus previous periods and percentage of sales.&nbsp; Identify trending and significant problematic issues, and ensure appropriate information is communicated to sales and manufacturing leadership.&nbsp;
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review weekly check and credit requests and monitor the activity with Accounts Payable and Finance to ensure timely credit/payment processing for approved claims.
4.Provide technical assistance as appropriate to manufactured housing accounts to rectify building code issues, installation difficulties, etc.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists the Director, Warranty &amp; Field Training in establishing and controlling annual department warranty budget.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides installation assistance to customers utilizing products sold through our distribution channels.&nbsp; Answer questions, provide written instruction and test reports and provide on-site assistance when directed by Director, Warranty &amp; Field Training.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides appropriate support and input to the product development
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides Marketing department with new product ideas and long-range planning input.
9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintains adequate care and supervision of employees reporting to the department to ensure maximum utilization of human resources in accomplishing departmental/Company goals.&nbsp; Evaluates, motivates, and counsels direct reports as appropriate in accordance with Company policy and procedures.&nbsp; In concert with the Director, Warranty &amp; Field Training and Vice President, Human Resources, develops and executes appropriate staffing plans to meet departmental and Company goals.
10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plays a leadership role in and supports processes regarding customer dissatisfaction issues, e.g., locks, color, etc.
11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for appropriate interaction and responses regarding claim litigation, Attorney General’s and Better Business correspondence including processes and effective communication with company management and litigation representatives ensuring company interests are protected.
Qualifications 
Education
Bachelor's degree in Marketing, Business Administration, or comparable discipline or equivalent combination of education and experience.
Experience
Minimum of five years of experience in a Sales/Marketing/Technical Services/Warranty position with proven project management capability.&nbsp; Customer service and leadership/supervisory experience strongly preferred.
Skills/Abilities
Highly developed oral and written communication skills required.&nbsp; Ability to develop and present training programs required. Analytical/mathematical orientation required.&nbsp; Strong background in building process and codes required.&nbsp; Strong aptitude for construction and building applications.
Other
Position is based in Kearney MO. and requires moderate travel (10% - 25%)
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands?&nbsp;
Our teams are at the heart of our purpose to positively contribute to the communities where we&nbsp;live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.&nbsp;
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.&nbsp;
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here&nbsp;along with This Organizations Participation in E-Verify Poster here.&nbsp;If you'd like to view a copy of the company's affirmative action plan&nbsp;for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or <a href="mailto:HRCompliance@cornerstone-bb.com" target="_blank">HRCompliance@cornerstone-bb.com</a>. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or <a href="mailto:HRCompliance@cornerstone-bb.com" target="_blank">HRCompliance@cornerstone-bb.com</a>. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018 &nbsp;
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Manager, Warranty Claims

<h3>Job Description</h3>
Job Description
At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a skilled Warranty Manager within the New Homes Division!
As the Warranty Manager, you will be responsible for administering Van Metre's new home warranty program within our communities. The goals of this position are to deliver a world-class customer experience to homeowners by developing positive relationships, as well as providing reliable services that also empower our homeowners to maintain a healthy home to enjoy for years to come. You will oversee the management of day-to-day warranty activities within one or more of our communities, ensuring an excellent customer experience. 
What we offer:
<ul>
<li>Ability to grow professionally within the homebuilding industry.</li>
<li>An upbeat and positive culture.</li>
<li>Competitive benefits, company perks and work/life balance.</li>
</ul>
Responsibilities:
<ul>
<li>Ensure that all warranty-related needs of assigned communities are met.</li>
<li>Ensure that the community has a consistent Van Metre Warranty presence during business hours.</li>
<li>Responsible for meeting departmental Key Performance Indicators ("KPIs")including:
<ul>
<li>Ticket cycle time</li>
<li>Customer satisfaction/survey performance</li>
<li>Budget/Purchase Orders</li>
</ul>
</li>
<li>Serve as the ultimate point of contact for homeowner communications and escalations within assigned communities, ensuring timely and effective responses.</li>
<li>Evaluate warranty item concerns and successfully identify their root cause and determine if warranty coverage applies.</li>
<li>Schedule and supervise item resolution efforts with trade partners, homeowners, and Van Metre teammates.</li>
<li>Ensure Van Metre Warranty presence at all homeowner Reveals within assigned communities.</li>
<li>Provide detailed documentation of warranty items, efforts, and resolutions.</li>
<li>Utilize mobile devices, HubSpot software, apps, and other software to track and document team activities and efforts.</li>
<li>Proactively serve our homeowners during their experience with Van Metre, ensuring resolution of all concerns.</li>
<li>Train, coach, and lead Assistant Warranty Manager.</li>
<li>Collaborate with greater Van Metre team, including purchasing, construction, and sales, to report on data-backed trends and resolve concerns.</li>
<li>Complete Van Metre's Warranty Training Program.</li>
<li>Continue to train on warranty process, systems, and standards.</li>
<li>Stay up to date on building practices, code requirements, and product information.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree and 2 years' experience in construction-related field or 5 years' experience in construction-related field.</li>
<li>Experience in new home warranty required.</li>
<li>Ability to work within a collaborative team structure.</li>
<li>Ability to learn and train on CRM tools and apps.</li>
<li>Excellent customer service skills including conflict resolution and strong oral and written communication abilities.</li>
<li>Proficiency in Microsoft Office and Outlook.</li>
</ul>
Who You Are:
<ul>
<li>Self-motivated, energetic individual with a positive / professional attitude.</li>
<li>An excellent communicator (both written and verbal) with strong interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
</ul>
Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.
<ul>
<li>Salary: $72,000-80,000 annually (Pay is commensurate with experience, education, training, and skills)</li>
<li>There is a $3K travel allowance built into the salary listed. There is no additional bonus. </li>
<li>Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave</li>
<li>Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches</li>
<li>Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.</li>
</ul>
Van Metre Core Values
Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance 
Van Metre Mission Statement
The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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