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Warren Wilson College seeks a Vice President for Finance &amp; Administration/CFO Click here to view position profile: <a href="https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf" target="_blank">https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf</a> Location: Asheville, North Carolina
The Position: The Vice President for Finance and Administration/CFO (VPFA) reports directly to the President and is a key member of the President's leadership team. The VPFA must understand and be supportive of the mission of the College and be comfortable working transparently in partnership with the President, other administrative leaders, staff and faculty, and the Board of Trustees in an environment that embraces shared governance and values collaboration. This VPFA is also responsible for the fiscal integrity and operational efficiency of the institution. The VPFA oversees the offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa Gathering, and dining services.
An Opportunity for Visionary Leadership Like many liberal arts colleges and universities, Warren Wilson College is facing challenges arising from current social, political, financial, and demographic realities. Successful navigation through these challenges requires independent colleges to move beyond conventional models that rely heavily on student tuition to fund the crucial work of higher education. The VPFA will partner with the President and other key stakeholders to leverage Warren Wilson’s unique strengths, develop an innovative plan for growing the College’s resources, and facilitate the transformation necessary to preserve the College’s distinctive mission and secure its future for generations of students to come.
The College’s VPFA must, therefore, have a distinctive set of key attributes and skills. The VPFA will:
<ul>
<li>Share the commitment of President Fernández to the mission and social impact of Warren Wilson College and will be his thought partner in developing a new strategic plan and executing a path to financial sustainability for the College.</li>
<li>Be a quick study and a strong communicator, able to comprehend, in their totality, the institution’s finances and to communicate effectively about them to the Board and shared governance groups, creating understanding and support for the College’s financial strategy and needed decisions.</li>
<li>Be able to build and present budget models that reflect possible choices and projected results, basing models on variables like enrollment, tuition revenue, tuition discount, net tuition, student retention, auxiliary income, philanthropic giving, facilities costs, employee costs, and program costs.</li>
<li>Possess acumen to assist the President by developing financial pro formas to support evaluation of current programs, proposed new programs, and potential revenue-generating initiatives and partnerships with for-profit entities.</li>
</ul>
Responsibilities: Strategy and Financial Leadership:
<ul>
<li>Serve as a member of the President’s Cabinet and advise the President and other key members of the leadership team on financial planning, budgeting, cash flow, investment priorities, and policy matters.</li>
<li>In collaboration with the President and administration develop new revenue sources to support the mission of the College.</li>
<li>Serve as the main financial liaison to the Board of Trustees and the Administration and Finance, Investment, Audit, and Building and Grounds Committees. Effectively communicate and present critical financial matters to the Board and its committees.</li>
<li>Gain the trust of administration, staff, and faculty by effectively communicating with the campus about financial issues.</li>
<li>Develop and execute a long-range financial plan for the institution that works to maintain the fiscal health of the College while simultaneously allowing for strategic growth.</li>
</ul>
Operations:
<ul>
<li>Partner with the President of the College and the Vice President of Enrollment and Marketing in developing strategies that work to increase undergraduate net tuition revenue.</li>
<li>Review the operations of the College to ensure that they are efficient and effective and determine if there are areas that can be reengineered in ways that will allow for greater economies of operation.</li>
<li>Direct and manage the assets of the College and develop and maintain systems of internal controls to safeguard financial assets of the College.</li>
<li>Guide annual budgeting process and produce financial, expense and budgeting reports.</li>
<li>Arrange for the preparation of the audited financial reports by external auditors.</li>
<li>Oversee the management of Information Technology, including critical infrastructure, cybersecurity, enterprise data and intelligence, computing hardware and software, and instructional technology.</li>
<li>Oversee the management of facilities including new construction, renovation, and non-routine maintenance.</li>
<li>Maintain oversight of Risk Management and Property Insurance and collaborate with Human Resources on the financial oversight of other insurance (including health, life, dental).</li>
</ul>
Fundraising and Endowment:
<ul>
<li>Oversee endowment investments as prescribed by the Investment Committee of the Board and advise the President and key stakeholders, including administration, on strategic use of endowment funds.</li>
<li>Partner with the Vice President of Advancement to ensure effective stewardship of gifts to the College.</li>
<li>Represent the College externally as needed, especially in banking and lease negotiations. Manage bond indebtedness and banking and auditing relationships.</li>
</ul>
Staff Supervision and Development:
<ul>
<li>Promote a culture of high performance and develop staff using a supportive, collaborative and data-driven approach.</li>
<li>Ensure all staff are customer-focused in their dealings with students, faculty, staff and others.</li>
<li>Oversee, direct, and supervise offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa gathering, dining services and the bookstore.</li>
<li>Actively participate in the selection, hiring, training, and evaluation of direct reports, facilitate and direct the process of goal setting for direct reports, and conduct regular meetings with them to monitor workflow and offer feedback and guidance.</li>
</ul>
Qualifications: Minimum Qualifications:
<ul>
<li>Bachelor's degree in Business, Finance, or Accounting.</li>
<li>Flexible, courageous, and honest leader who can positively and productively lead strategic and tactical finance and administration initiatives.</li>
<li>Strong commitment to diversity, equity and inclusion and the ability to work effectively with a diverse staff.</li>
<li>Exceptional communication skills. Significant experience with strategic financial planning, budget modeling, and support for partnership development.</li>
<li>Demonstrated financial and administrative leader with superior analytical and management skills, able to develop sophisticated financial models and comfortable with innovative approaches to funding the College and its programs.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in Business, Finance, or Accounting.</li>
<li>Certified Public Accountant (CPA).</li>
<li>10 years of experience in a leadership role, preferably with both external audit and in-house financial management experience.</li>
</ul>
About the Institution: Warren Wilson College is a vibrant, independent college with an innovative curriculum that purposefully integrates the liberal arts and experiential learning with community engagement and work experiences to prepare students for not only professional success, but also a life of meaning. Located on a 1,135-acre campus in the Blue Ridge Mountains near Asheville, North Carolina, the College enrolls approximately 600 undergraduates and 100 graduates in a learning community committed to sustainable practices, cross-cultural understanding, and the common good.
Warren Wilson College is one of the Fiske Guide’s Top 20 “Best Buy” colleges for 2023. The College’s most popular programs are Art, Biology, Creative Writing, Conservation Biology, Environmental Studies, Global Studies, and Pre-Vet. With nearly 100 on-campus work crews and over 250 community service partners, Warren Wilson College provides an educational program that promotes curiosity and empathy and prepares graduates with skills to engage in groundbreaking scholarship, pursue meaningful careers with professional integrity, and lead purposeful lives dedicated to fostering a just, equitable and sustainable world.
Warren Wilson College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award Bachelor of Arts, Bachelor of Science, Master of Arts, and Master of Fine Arts degrees. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjuncts.
Visit <a href="https://www.warren-wilson.edu" target="_blank">https://www.warren-wilson.edu</a>.
Students choose from 21 majors, 33 concentrations, 33 minors, and four pre-professional advising areas for their academic pursuits. The College also offers a nationally renowned <a href="https://warren-wilson.edu/programs/mfa-in-creative-writing/" target="_blank">MFA Program for Writers</a>. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjunct.
Warren Wilson College is one of <a href="https://www.workcolleges.org/" target="_blank">nine work colleges in the country</a>, where all residential students are required to work on campus, and in exchange they receive money towards their tuition. Warren Wilson receives an annual grant of $2 million from the U.S. Department of Education that helps support the meaningful work experiences in which students engage.
In addition to the 1,100-acre campus classroom, laboratory, and library of natural resources which include managed forests, and native wilderness, students learn on a working farm, running a mixed crop and livestock operation with a commitment to sustainable practices which in turn provides public educational opportunities for the wider community.
Every student at Warren Wilson is also required to do community engagement, where they volunteer in the community. Focused on addressing social and environmental justice issues, Warren Wilson students are supported by the Center for Community Engagement and annually, complete over 50,000 hours with local, national, and global communities.
Leadership &amp; Governance Dr. Damián J. Fernández is the 10th president of Warren Wilson College, assuming leadership on June 1, 2023.
A Cuban immigrant and first-generation college student who grew up in Puerto Rico, Fernández comes to Warren Wilson with more than 30 years of experience in teaching and leadership positions at both private and public institutions.
Chair of the Board Lach Zemp said, “Dr. <a>Fernández</a> brings a wealth and depth of experience in higher education that is in perfect alignment with the values instilled in our students from Warren Wilson’s long legacy of excellent academics, service to community and the importance of work.”
Fernández’s aspirations for Warren Wilson College include advancing innovative programs that deepen project- and problem-based learning, growing and diversifying enrollment, addressing facilities and other institutional needs, and rethinking the traditional business model of liberal arts colleges.
“Warren Wilson’s foundational commitment to access and its pedagogy of mind, heart, and hand—learning, service, and work—are as compelling now as in 1894,” Fernández said. “Together we will push the boundaries of experiential learning for the 21st century. Warren Wilson will be a leader in the renewal of the American liberal arts college by focusing on excellence, inclusion, innovation, and impact.”
“Ours is a pivotal moment in the history of the College and our nation,” Fernández said. “Together we will ensure Warren Wilson’s future as a place that contributes to individual and community transformation for the greater good. What an honor and responsibility to be steward of that mission. I thank the Board and the community for this extraordinary opportunity.”
Fernández received his bachelor’s from the Woodrow Wilson School of Public and International Affairs at Princeton University, master’s in Latin American Studies from the University of Florida, and Ph.D. in International Relations from the University of Miami.
<a href="https://www.warren-wilson.edu/2023/02/17/warren-wilson-college-names-dr-damian-j-fernandez-as-new-president/" target="_blank">Click here</a> to learn more.
Fernández joins the governance structure of Warren Wilson College which consists of the <a href="https://www.warren-wilson.edu/about/leadership/board-of-trustees/" target="_blank">Board of Trustees</a>, the President, a group of 14 faculty and staff representatives, and the Student Government Association, in addition to committees and working groups created as needed.
To Apply: Confidential review of applications will begin immediately and continue until the position is filled. Interested candidates should submit a curriculum vitae/resume and a letter of interest.
To apply online, go to: <a href="https://theapplicantmanager.com/jobs?pos=su373" target="_blank">https://theapplicantmanager.com/jobs?pos=su373</a>
For more information or to offer recommendations: Andrea Martinez Senior Consultant <a href="https://summitsearchsolutions.com/" target="_blank">Summit Search Solutions, Inc.</a> 919-357-8766 <a href="mailto:amartinez@summitsearchsolutions.com" target="_blank">amartinez@summitsearchsolutions.com</a>
Warren Wilson College is an Equal Opportunity Employer committed to developing a campus community that reflects the full diversity of the human experience and, as such, welcomes all applicants.
Warren Wilson College does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, gender or gender identity, age, marital status, disability, or sexual orientation, in the administration of its educational policies, recruitment or admission of students, scholarship, grant or loan programs, athletic or other College administered programs, employment procedures, training programs, promotion policies or other related personnel practices.

Vice President for Finance & Administration/CFO

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction.
What (Outcomes):
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>
How (Capabilities):
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit):
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
 
Essential Duties &amp; Responsibilities
Customer Growth Strategy Development:
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization:
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success:
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting:
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success:
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
</ul>
Why Join Us?
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
 
Compensation
The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)
 remote work

VP of Customer Growth and Retention

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction.
What (Outcomes):
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>
How (Capabilities):
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit):
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
 
Essential Duties &amp; Responsibilities
Customer Growth Strategy Development:
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization:
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success:
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting:
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success:
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
</ul>
Why Join Us?
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
Work Environment
This is a hybrid position which requires in office reporting to the Thousand Oaks, CA office on Tuesday, Wednesday, Thursday. Remote work is optional Monday and Friday. Hours are 8am-5pm.
 
Compensation
The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)

<h3>Job Description</h3>
Job DescriptionSalary: $180,000 
About the Company
 
Anchor Loans is one of several operating companies owned by Pretium (+$50B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
At Anchor Loans, we are dedicated to driving sustainable growth through exceptional customer experiences. We are looking for a dynamic and results-driven Vice President of Customer Growth and Retention to lead our customer growth initiatives and implement retention strategies that optimize customer lifetime value (CLV). The successful candidate will have a strong background in developing and executing data-driven strategies, including lead scoring models and personalized retention efforts. If you are passionate about customer success and driving measurable results, this is your opportunity to make an impact at a high-growth company.
Position Summary
 
The Vice President of Customer Growth and Retention will oversee the strategy and execution of customer acquisition, retention, and lifecycle management. This leader will work closely with cross-functional teams to ensure that customer needs are met and that our customer base continues to grow while retaining and expanding client market share. The role will include leading efforts to build lead scoring models, enhance retention strategies, and ensure continuous engagement and satisfaction. The ideal candidate will need to be able to travel to Thousand Oaks, CA at least once per month.

What (Outcomes)
<ul>
<li>Lead Growth: Develop and execute customer acquisition strategies to drive consistent growth in new customers. Targeting year-over-year increase in customer acquisition.</li>
<li>Retention &amp; Lifetime Value: Improve customer retention rates within the first year, with an emphasis on reducing churn and increasing average customer lifetime value (CLV).</li>
<li>Lead Scoring Model: Build and continuously optimize a lead scoring model to identify and prioritize high-value prospects, resulting in an increase in qualified leads.</li>
<li>Client Satisfaction &amp; Advocacy: Improve customer satisfaction metrics measured in wallet share increases and customer advocates/testimonials.</li>
</ul>

How (Capabilities)
<ul>
<li>Customer Growth Strategy: Ability to create and execute comprehensive customer acquisition strategies that leverage data, marketing campaigns, and partnerships. Informing customer journeys with personalization in marketing, communications and outreach.</li>
<li>Lead Scoring Expertise:Strong experience building lead scoring models based on customer data, engagement behaviors, and demographics to maximize sales conversions.</li>
<li>Retention Strategy: Deep understanding of client retention best practices, including segmentation, churn analysis, and personalized engagement strategies.</li>
<li>Analytics &amp; Data-Driven: Proven ability to use customer data and analytics to identify key insights (market, product, experience), optimize processes, and inform decision-making.</li>
<li>Leadership &amp; Collaboration: Proven leadership and team management skills, with the ability to collaborate across teams (sales, marketing, product, customer success) to execute integrated strategies.</li>
</ul>
Why (Fit)
<ul>
<li>This role is critical in driving sustainable growth and customer success, aligning directly with our companys mission to grow by supporting our prospects and customers to create spaces and communities that people call home.</li>
<li>You will help shape our customer experience strategy and play a pivotal role in fostering an organization-wide culture of customer-centric thinking.</li>
<li>As a leader, you will have the opportunity to drive significant impact on both the companys revenue growth and its customer satisfaction.</li>
</ul>
Essential Duties &amp; Responsibilities
 
Customer Growth Strategy Development
<ul>
<li>Design and implement customer acquisition strategies to achieve both short-term and long-term growth objectives, partnered closely with marketing.</li>
<li>Use data to identify and prioritize high-value leads and align marketing and sales efforts with business goals.</li>
</ul>
Lead Scoring Model Optimization
<ul>
<li>Develop and refine a lead scoring model that identifies and prioritizes prospects based on likelihood to convert, product fit, and overall value.</li>
<li>Ensure close collaboration with the sales team to ensure that leads are properly handed off and tracked through the funnel, + assigned to the ideal sales team member.</li>
<li>Continuously optimize the model based on performance data and customer feedback.</li>
</ul>
Retention Strategy &amp; Client Success
<ul>
<li>Design retention programs aimed at reducing churn and increasing customer lifetime value.</li>
<li>Identify and implement proactive engagement strategies for high-risk clients, ensuring they stay engaged and derive value from our products/services.</li>
<li>Oversee the development of customer success initiatives to improve client onboarding, education, and ongoing support.</li>
</ul>
Metrics &amp; Reporting
<ul>
<li>Define and track key success metrics such as customer lifetime value (CLV), churn rate, retention rate, wallet share, net promoter score (NPS), and overall revenue impact.</li>
<li>Build comprehensive reports and dashboards for executive leadership to monitor the effectiveness of customer growth and retention strategies.</li>
<li>Ensure clear communication of customer insights across departments to align strategies with broader company objectives.</li>
</ul>
Cross-Functional Leadership
<ul>
<li>Work closely with lead gen/ business intelligence, product, marketing, and sales teams to ensure customer feedback is integrated into product development and marketing initiatives.</li>
<li>Lead and mentor a cross-functional team, driving collaboration and alignment to achieve customer growth and retention goals.</li>
</ul>
Continuous Improvement
<ul>
<li>Stay up to date with industry trends and best practices in customer growth, retention, and lifecycle management.</li>
<li>Continuously test and iterate on customer engagement strategies based on performance data and emerging customer needs.</li>
</ul>
Metrics for Success
<ul>
<li>Customer Acquisition Growth: Increase in new customers year-over-year.</li>
<li>Customer Retention: Achieve an increase in customer retention and reduce churn rate, year over year.</li>
<li>Lead Conversion: Improve lead-to-customer conversion rate through the use of the optimized lead scoring model.</li>
<li>Customer Satisfaction:Increase NPS (Net Promoter Score)- or like-- + wallet share, and maintain a strong customer satisfaction rate.</li>
<li>CLV (Customer Lifetime Value): Drive an increase in customer lifetime value through tailored retention strategies.</li>
</ul>
Requirements
<ul>
<li>Bachelors degree in Business, Marketing, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer growth, retention, and customer success, with at least 5 years in a leadership role.</li>
<li>Business lending experience, business purpose loans, small balance commercial loans or residential loans strongly preferred, but not required.</li>
<li>Proven track record of success in developing and implementing customer acquisition, retention, and lifecycle management strategies.</li>
<li>Deep understanding of lead scoring, CRM systems, customer segmentation, and marketing automation tools (e.g., Salesforce, HubSpot, or similar).</li>
<li>Strong analytical skills with the ability to leverage data to optimize processes and inform business decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills with the ability to collaborate across teams.</li>
<li>Experience in customer success, product marketing, or related fields preferred.</li>
<li>The ideal candidate will need to be able to travel to Thousand Oaks, CA at least once per month.</li>
</ul>
Why Join Us?
 
Competitive salary and benefits package.
Opportunity to make a significant impact, driving growth and retention, at a rapidly growing organization.
Work in a collaborative, dynamic, and innovative environment.
 Be part of a company that places high value on customer satisfaction and long-term success.
 
Compensation

The base pay for this position is $180,000, plus performance-based variable bonus.
 
Benefits
<ul>
<li> Medical, Dental, Vision, Life, AD&amp;D insurance</li>
<li> Vacation and sick leave</li>
<li> 401k plan with employer match</li>
<li> Onsite gym</li>
<li> 12 paid holidays annually</li>
</ul>
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Anchor Loans, LP is subject to the California Consumer Privacy Act of 2018 (CCPA). A copy of Anchors California Privacy Policy can be found at Privacy Policy (anchorloans.com)
 remote work

<h3>Job Description</h3>
Job Description:\n\nWe’re looking for a curious, rigorous, problem-hungry platform engineer (who codes!) to carry the ball as we bring Ashby to the big leagues. Ashby builds software that lets talent teams build an efficient, delightful, respectful hiring process. Similarly, you’re an engineer who wants to build a “paved road” that excellent engineering teams can safely take to the moon and back. We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing &gt;100% year over year, over 2500 customers, very low churn, and many years of runway. We’ll share more details once we meet, but you now probably have a good idea as to why we're hiring for this role 😅. We’ve listed this role twice: as a Platform Engineer and Site Reliability Engineer – our team does both, and we are open to candidates who lean towards one or the other. About the role and how we work I’m Elénie, a Director of Engineering at Ashby. I’ve been an SRE for a long time, but I didn’t begin there. I started my career building algorithms to process large 3D models for civil engineers and route packets faster for telecommunications (“real infrastructure”). There, I found that what makes or breaks the customer experience is the result of often unseen but critical infrastructure work. This critical work makes the admin UI on the website load fast at the airport, the drafts of your models recoverable if your laptop crashes, the data you dearly value, safe. That’s why I switched from working on product to infrastructure: we’ve all seen those outages first reported by a customer because there’s no monitoring, those cute sadface graphics so you’ll be less angry at the software when it inevitably crashes, those late nights your coworkers spend toiling away at failed releases, missing database rows, or misbehaving firewalls. I wanted to create fully-automated solutions to those reliability issues, and use software instead of processes to make infrastructure updates, inter-team schema changes, or data access safe. This can work very well: the systems I built reduced yearly downtime to minutes, and some were even fun. I believe training people starts with meeting them where they are, and infrastructure engineers have empathy as a core skill. As a Platform Engineer at Ashby, you’ll do that and more. Every Product Engineer owns their projects and ships with minimal oversight. We, as SREs, approach this from a practical view. We don’t put roadblocks to ensure security when common sense will do and we don’t build processes like change management boards around the lowest common denominator. But with great power comes great responsibility: we handle personal and confidential data about some of the biggest decisions we ever make at work. As we grow, more and bigger customers rely on us to be reliable and secure and how we operate internally will need to evolve. We’re at an inflection point where our ability to scale and deliver a seamless experience has a make-or-break impact – we have some of the fastest growing companies using our platform every day to hire hundreds of people per month. We need someone like you to make good decisions, debug thorny issues, and build us a future-proof platform that can withstand this scale. Our small but mighty infrastructure team has set up a secure and simple environment (we don’t believe in spinning up a new service unless necessary!) for our growing product team to build in. That’s where you come in: you, too, will own projects end-to-end and have an impact on core parts of the Ashby developer and user experience. For instance, you could work on: Optimize our homegrown ultra-dynamic recruiting DSL-to-SQL compiler, and create tools to help developers do so Create automated guardrails for the security and privacy of our customer data Help our developers ship features fast through canary deploys, gradual rollouts and feature flags, while keeping complexity manageable and reducing downtime Work with the business and the engineering team to define SLOs and implement the corresponding SLIs. Ensure all communication with external services supports retries and circuit-breakers. Implement the infrastructure to support an event-driven architecture and data warehouse. We’re looking for someone who can build systems that an engineer would like to work with: mature and boring but open-minded and approachable. We have to balance reliability with flexibility. Software and its availability are now mission critical to almost every working professional. To be in an SRE in today’s world, you have to be extremely comfortable evaluating risk, those you take and those others take. Why you should or shouldn’t apply You should apply if: You never stop. You get weirdly obsessed about a problem that doesn’t yet make sense, turn it every which way in your head until the explanation dawns. You’ll search every rock, inventory every clue, hunt every mismatch. We do that, too - together we’ll be armed with state-of-the-art monitoring tools and an impressive amount of data, and join you in the adventure. You don’t take shortcuts. You’re speaking up for the future user, the edge case, the doomsday design. You know product engineers want to build it with you, and see them as allies, where you give them the power and knowledge to access greater things. You’re someone who cares about what you do and the team you do it with, and want to work with others who do as well. You’ll be on interview panels choosing your next colleagues, and you’ll take that seriously. You only want to work with people who make you better, and want to make you better. You’ve built infrastructure at a slightly later stage than Ashby is at - you know how to deal with millions of data points, have seen great (or not great) infrastructure make or break customer experience, and have automated everything from provisioning to monitoring and release process. You’re a Swiss army knife (all nationalities welcome ;) ). You’ll get every hard problem the company faces. You’ll get to do infrastructure updates, security enforcements, database optimization, Kubernetes debugging, and digging through Typescript traces figuring out what doesn’t work. You probably don’t feel like an expert at at least some of that... and that appeals to you. All that makes for a pretty specific kind of role, and the job isn’t to everyone’s tastes! You should not apply if: You don’t want to make your own decisions on what is the best paved road to build for Ashby, and expect a lead or manager to make the final call on what that is. Our leads (and managers) give ample commentary and feedback on technical decisions and how they’re made, but you ship what you want to build and are accountable for it. You hate SQL. We have a lot of features built around making the best out of data, and our platform engineers also sometimes dive into a gnarly report or advise engineers on a more performant data model to use. You don’t want to code. Our SREs are some of our best software engineers and they are just as responsible for the application as the other engineering teams - albeit at a platform level. Reviewing code and submitting code changes will be part of your day to day. Your primary mode of communicating best practices to engineers is live meetings. We’re a very async culture and written communication (and code) is how changes get made. As an Ashby SRE, you will need to share new tooling and best practices with engineers faster than your next meeting opportunity will take you. You’ve never delivered a project, on your own, without someone prodding you for updates. We have no project or delivery managers to fill your calendar with busy work, but the flip side is you have to do your project management, seek the help you need to get unstuck and cut scope when it’s worthwhile. Technology Stack I’m sharing our tech stack with the caveat that we don’t require previous experience in it: TypeScript (frontend &amp; backend), Node.js, React, Apollo GraphQL, Postgres, Redis. We use Datadog and Sentry on 100% cloud-based (AWS) infra. We take developer experience and reliability seriously: all engineers are on call in a follow-the-sun model, and everyone contributes to developer tooling. What We’re Building Talent teams aspire to build a hiring process that identifies great candidates, moves them quickly through the interview process, and provides an excellent experience for the candidate. To accomplish this, recruiters perform thousands of daily tasks to coordinate and relay information between candidates, interviewers, and hiring managers. Teams struggle to keep up! Scheduling a final round is an excellent example of our customers' challenges. A recruiter needs to collect availability from the candidate, identify potential interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and perform any last-minute adjustments as availability changes. They must perform this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵 Ashby provides talent teams with intelligent and powerful software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We put a lot of effort into designing products that are approachable to beginners but mastered and extended by power users. In many ways, spreadsheets set the bar here. We have many customers, great revenue growth, years of runway, and amazing investors like YCombinator, Elad Gil, and Lachy Groom. I’ll share more once we meet. Engineering Culture Our engineering culture is motivated by Abhik and Benji’s (our co-founders) belief that a small talented team, given the right environment, can build high-quality software fast (and work regular hours!). Collaboration is Natural, Communication is Deliberate Our engineering team (and the team at large) consists of lifelong learners who are humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally (we filter for it in interviews). We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers can focus 36h out of a 40h work week (Abhik wrote about it here). Even managers can rely on getting consistent time (and support to make, if necessary) to focus and do creative work without the demand of constant meetings. Increase Leverage, not Team Size We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in: Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 5x a day. Everyone on the team has contributed to developer experience 💪🏾 Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) which we are constantly improving. Each improvement to a common component cascades throughout our app (short video on it here). Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby: “Working on a generic framework for Surveys is really paying off! I was able to add the Automation Rules feature to EEOC Forms really quickly because I had some generic components and backend code. Took about 10 minutes and ~50 lines of code to do!” Give Engineers Ownership &amp; Autonomy We, as engineers, find clever ways to solve problems, which amplifies when we deeply understand the problem. All of us in technical leadership did our best work as engineers when we had a deep understanding of the end-user and the business and ownership over the solution. Our engineering culture reflects this experience: engineers own projects end-to-end, from speaking with users to writing product specs to UX design. These are skills that we often don’t get to practice as engineers, and, as a manager at Ashby, you’ll provide mentorship and feedback to engineers to ensure they are successful when delivering projects. Put Effort into Diversity Diverse teams drive innovation and better outcomes. Having seen his mother and partner build their careers as minority women in non-diverse fields, Abhik wants to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups (including my daughter!). Today, 26% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more. Interview Process At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing tech specs collaboratively, and talking through decisions (no leetcode or whiteboard exercises). Our interview process is three rounds: 30-minute introduction call A technical screen (60-minute in-person) A virtual on-site of 2 hours and 45 minutes (can be split across two days) Our VP of Engineering, Abhik will be your main point of contact and prep you for interviews. You’ll meet your manager, 4 to 6 people in engineering (with 15 minutes in each interview to ask them questions) including our entire current SRE team. If we don’t give an offer, we’ll provide feedback! Your First Two Months at Ashby We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment sets up with a single script, you push your first change on day one, and we spend the rest of the time building your confidence in our codebase and practices culminating in the delivery of a prominent, impactful feature. We’ll pair you with a peer who’ll guide you through your first tasks and be someone you rely on, from answering questions to pair programming. Benefits Competitive salary and equity. 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us. Ashby’s succes

Principal Platform Engineer - Americas

<h3>Job Description</h3>
Job Description:\n\nWe’re looking for a curious, rigorous, problem-hungry site reliability engineer (who codes!) to carry the ball as we bring Ashby to the big leagues. Ashby builds software that lets talent teams build an efficient, delightful, respectful hiring process. Similarly, you’re an engineer who wants to build a “paved road” that excellent engineering teams can safely take to the moon and back. We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing &gt;100% year over year, over 2500 customers, very low churn, and many years of runway. We’ll share more details once we meet, but you now probably have a good idea as to why we're hiring for this role 😅. We’ve listed this role twice: as a Platform Engineer and Site Reliability Engineer – our team does both, and we are open to candidates who lean towards one or the other. About the role and how we work I’m Elénie, a Director of Engineering at Ashby. I’ve been an SRE for a long time, but I didn’t begin there. I started my career building algorithms to process large 3D models for civil engineers and route packets faster for telecommunications (“real infrastructure”). There, I found that what makes or breaks the customer experience is the result of often unseen but critical infrastructure work. This critical work makes the admin UI on the website load fast at the airport, the drafts of your models recoverable if your laptop crashes, the data you dearly value, safe. That’s why I switched from working on product to infrastructure: we’ve all seen those outages first reported by a customer because there’s no monitoring, those cute sadface graphics so you’ll be less angry at the software when it inevitably crashes, those late nights your coworkers spend toiling away at failed releases, missing database rows, or misbehaving firewalls. I wanted to create fully-automated solutions to those reliability issues, and use software instead of processes to make infrastructure updates, inter-team schema changes, or data access safe. This can work very well: the systems I built reduced yearly downtime to minutes, and some were even fun. I believe training people starts with meeting them where they are, and infrastructure engineers have empathy as a core skill. As an SRE at Ashby, you’ll do that and more. Every Product Engineer owns their projects and ships with minimal oversight. We, as SREs, approach this from a practical view. We don’t put roadblocks to ensure security when common sense will do and we don’t build processes like change management boards around the lowest common denominator. But with great power comes great responsibility: we handle personal and confidential data about some of the biggest decisions we ever make at work. As we grow, more and bigger customers rely on us to be reliable and secure and how we operate internally will need to evolve. We’re at an inflection point where our ability to scale and deliver a seamless experience has a make-or-break impact – we have some of the fastest growing companies using our platform every day to hire hundreds of people per month. We need someone like you to make good decisions, debug thorny issues, and build us a future-proof platform that can withstand this scale. Our small but mighty infrastructure team has set up a secure and simple environment (we don’t believe in spinning up a new service unless necessary!) for our growing product team to build in. That’s where you come in: you, too, will own projects end-to-end and have an impact on core parts of the Ashby developer and user experience. For instance, you could work on: Optimize our homegrown ultra-dynamic recruiting DSL-to-SQL compiler, and create tools to help developers do so Create automated guardrails for the security and privacy of our customer data Help our developers ship features fast through canary deploys, gradual rollouts and feature flags, while keeping complexity manageable and reducing downtime Work with the business and the engineering team to define SLOs and implement the corresponding SLIs. Ensure all communication with external services supports retries and circuit-breakers. Implement the infrastructure to support an event-driven architecture and data warehouse. We’re looking for someone who can build systems that an engineer would like to work with: mature and boring but open-minded and approachable. We have to balance reliability with flexibility. Software and its availability are now mission critical to almost every working professional. To be an SRE in today’s world, you have to be extremely comfortable evaluating risk, those you take and those others take. Why you should or shouldn’t apply You should apply if: You never stop. You get weirdly obsessed about a problem that doesn’t yet make sense, turn it every which way in your head until the explanation dawns. You’ll search every rock, inventory every clue, hunt every mismatch. We do that, too - together we’ll be armed with state-of-the-art monitoring tools and an impressive amount of data, and join you in the adventure. You don’t take shortcuts. You’re speaking up for the future user, the edge case, the doomsday design. You know product engineers want to build it with you, and see them as allies, where you give them the power and knowledge to access greater things. You’re someone who cares about what you do and the team you do it with, and want to work with others who do as well. You’ll be on interview panels choosing your next colleagues, and you’ll take that seriously. You only want to work with people who make you better, and want to make you better. You’ve built infrastructure at a slightly later stage than Ashby is at - you know how to deal with millions of data points, have seen great (or not great) infrastructure make or break customer experience, and have automated everything from provisioning to monitoring and release process. You’re a Swiss army knife (all nationalities welcome 😉). You’ll get every hard problem the company faces. You’ll get to do infrastructure updates, security enforcements, database optimization, Kubernetes debugging, and digging through Typescript traces figuring out what doesn’t work. You probably don’t feel like an expert at at least some of that... and that appeals to you. All that makes for a pretty specific kind of role, and the job isn’t to everyone’s tastes! You should not apply if: You don’t want to make your own decisions on what is the best paved road to build for Ashby, and expect a lead or manager to make the final call on what that is. Our leads (and managers) give ample commentary and feedback on technical decisions and how they’re made, but you ship what you want to build and are accountable for it. You hate SQL. We have a lot of features built around making the best out of data, and our platform engineers also sometimes dive into a gnarly report or advise engineers on a more performant data model to use. You don’t want to code. Our SREs are some of our best software engineers and they are just as responsible for the application as the other engineering teams - albeit at a platform level. Reviewing code and submitting code changes will be part of your day to day. Your primary mode of communicating best practices to engineers is live meetings. We’re a very async culture and written communication (and code) is how changes get made. As an Ashby SRE, you will need to share new tooling and best practices with engineers faster than your next meeting opportunity will take you. You’ve never delivered a project, on your own, without someone prodding you for updates. We have no project or delivery managers to fill your calendar with busy work, but the flip side is you have to do your project management, seek the help you need to get unstuck and cut scope when it’s worthwhile. Technology Stack I’m sharing our tech stack with the caveat that we don’t require previous experience in it: TypeScript (frontend &amp; backend), Node.js, React, Apollo GraphQL, Postgres, Redis. We use Datadog and Sentry on 100% cloud-based (AWS) infra. We take developer experience and reliability seriously: all engineers are on call in a follow-the-sun model, and everyone contributes to developer tooling. What We’re Building Talent teams aspire to build a hiring process that identifies great candidates, moves them quickly through the interview process, and provides an excellent experience for the candidate. To accomplish this, recruiters perform thousands of daily tasks to coordinate and relay information between candidates, interviewers, and hiring managers. Teams struggle to keep up! Scheduling a final round is an excellent example of our customers' challenges. A recruiter needs to collect availability from the candidate, identify potential interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and perform any last-minute adjustments as availability changes. They must perform this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵 Ashby provides talent teams with intelligent and powerful software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We put a lot of effort into designing products that are approachable to beginners but mastered and extended by power users. In many ways, spreadsheets set the bar here. We have many customers, great revenue growth, years of runway, and amazing investors like YCombinator, Elad Gil, and Lachy Groom. I’ll share more once we meet. Engineering Culture Our engineering culture is motivated by Abhik and Benji’s (our co-founders) belief that a small talented team, given the right environment, can build high-quality software fast (and work regular hours!). Collaboration is Natural, Communication is Deliberate Our engineering team (and the team at large) consists of lifelong learners who are humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally (we filter for it in interviews). We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers can focus 36h out of a 40h work week (Abhik wrote about it here). Even managers can rely on getting consistent time (and support to make, if necessary) to focus and do creative work without the demand of constant meetings. Increase Leverage, not Team Size We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in: Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 5x a day. Everyone on the team has contributed to developer experience 💪🏾 Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) which we are constantly improving. Each improvement to a common component cascades throughout our app (short video on it here). Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby: “Working on a generic framework for Surveys is really paying off! I was able to add the Automation Rules feature to EEOC Forms really quickly because I had some generic components and backend code. Took about 10 minutes and ~50 lines of code to do!” Give Engineers Ownership &amp; Autonomy We, as engineers, find clever ways to solve problems, which amplifies when we deeply understand the problem. All of us in technical leadership did our best work as engineers when we had a deep understanding of the end-user and the business and ownership over the solution. Our engineering culture reflects this experience: engineers own projects end-to-end, from speaking with users to writing product specs to UX design. These are skills that we often don’t get to practice as engineers, and, as a manager at Ashby, you’ll provide mentorship and feedback to engineers to ensure they are successful when delivering projects. Put Effort into Diversity Diverse teams drive innovation and better outcomes. Having seen his mother and partner build their careers as minority women in non-diverse fields, Abhik wants to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups (including my daughter!). Today, 26% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more. Interview Process At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing tech specs collaboratively, and talking through decisions (no leetcode or whiteboard exercises). Our interview process is three rounds: 30-minute introduction call A technical screen (60-minute in-person) A virtual on-site of 2 hours and 45 minutes (can be split across two days) Our VP of Engineering, Abhik will be your main point of contact and prep you for interviews. You’ll meet your manager, 4 to 6 people in engineering (with 15 minutes in each interview to ask them questions) including our entire current SRE team. If we don’t give an offer, we’ll provide feedback! Your First Two Months at Ashby We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment sets up with a single script, you push your first change on day one, and we spend the rest of the time building your confidence in our codebase and practices culminating in the delivery of a prominent, impactful feature. We’ll pair you with a peer who’ll guide you through your first tasks and be someone you rely on, from answering questions to pair programming. Benefits Competitive salary and equity. 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us. Ashby’s success hinges

Principal Site Reliability Engineer - Americas

<h3>Job Description</h3>
Job Description
Ventiva, Inc. is an electronic component manufacturer poised to launch its inaugural product into the active thermal management market. Ventiva's solid-state air solution, ICE, is a groundbreaking advance over the previous cooling technologies used in electronic devices.  ICE technology removes heat in small form-factors. It is an enabling technology for future electronic device designs where current thermal management solutions fail. It is silent, vibrationless, stable, and a solution capable of being designed into laptops, TVs, and more by the world's largest OEMs. As we embark on this exciting journey, we are seeking a dynamic and experienced professional to join our team. 
VP of Global OEM Sales, Hybrid
Overview
Ventiva is looking for a proven global relationship-builder and strategic operator to join as VP of Global OEM Sales. This is a critical leadership role for an experienced commercial executive who thrives at the intersection of customer strategy, cross-functional execution, and long-term enterprise growth.
In this position, you'll lead the expansion of Ventiva's global presence with top-tier OEM and ODM customers—leveraging your ability to scale strategic partnerships, penetrate new markets, and orchestrate complex revenue programs across matrixed environments.
You'll work closely with product line management, engineering, and regional sales teams to develop integrated customer solutions. You'll also be responsible for building and mentoring a global team of account directors and technical sales specialists—ensuring consistent, high-impact customer engagement across regions.
Key Responsibilities
<ul>
<li>Serve as the executive leader for Ventiva's global OEM/ODM customer base, driving growth with companies like Dell, Compal, and others.</li>
<li>Build, expand, and deepen strategic customer relationships at the C-level across product, business, and technical functions.</li>
<li>Lead a global go-to-market strategy aligned to OEM design cycles, joint development opportunities, and category expansion.</li>
<li>Collaborate across matrixed functions (PLM, engineering, regional field teams) to develop and deliver tailored customer solutions.</li>
<li>Recruit and lead a high-performing, globally distributed team of account directors and technical sales experts.</li>
<li>Serve as a trusted advisor to customers while also acting as the internal advocate for their long-term success.</li>
<li>Develop and implement pipeline, forecast, and account planning systems to support scalable growth.</li>
<li>Structure and lead complex commercial negotiations—balancing partnership development with executional clarity.</li>
</ul>
Ideal Candidate Will Bring
<ul>
<li>15+ years of experience in OEM/ODM enterprise sales and strategic business development, preferably in semiconductor, systems, or component markets.</li>
<li>A track record of generating incremental revenue through customer-led growth and new business development.</li>
<li>Experience leading strategic accounts through full lifecycles: penetration, growth, retention, and solution evolution.</li>
<li>Success working in global matrixed organizations, collaborating across regions and functions to deliver unified customer outcomes.</li>
<li>Deep experience with complex contract negotiations, executive alignment, and multi-region deal structures.</li>
<li>Strong leadership capability—able to build and coach culturally diverse teams around a unified customer strategy.</li>
<li>Executive presence, commercial intuition, and a passion for solving problems across technical and business domains.</li>
</ul>

VP of Global OEM Sales, Hybrid

<h3>Job Description</h3>
Job Description
Aravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, to streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide guidance globally for the most complex third-party networks in the world, helping them manage risk, achieve compliance, and protect their reputations. 
Join us at Aravo Solutions, where we are passionate about helping companies eliminate corruption and social injustice from their extended enterprises. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of vendor management! 
Position Overview: 
We are seeking a technical and results-oriented Product Manager to spearhead our integrations strategy within the Enterprise SaaS landscape. You will be pivotal in modernizing our integration capabilities, driving the transition from SOAP to RESTful architectures, and productizing our connectors with data intelligence providers. If you possess a deep technical understanding, a proven track record in building scalable enterprise integrations, and a passion for unlocking the power of data, we encourage you to apply. 
The ideal candidate will be a strategic thinker with exceptional leadership skills, able to inspire and motivate cross-functional teams. They will have excellent communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment. 
This role directly reports to the VP of Product Management and will work collaboratively to develop product roadmaps, release plans and drive the execution of the product vision and strategy for the Aravo APIs and integration capabilities. 
Aravo’s product team is growing and looking for people with creative and innovative perspectives to take us to the next level. 
Key Responsibilities: 
<ul>
<li>Define and execute the product vision, strategy, and roadmap for our Enterprise SaaS integrations and APIs, with a strong emphasis on scalability, reliability, and security for enterprise clients. </li>
</ul>
<ul>
<li>Lead the strategic transition from legacy SOAP-based services to modern RESTful APIs, defining the migration plan, technical specifications, and developer experience. </li>
</ul>
<ul>
<li>Collaborate deeply with engineering teams to architect and build robust, scalable, and secure integration solutions and APIs. </li>
</ul>
<ul>
<li>Evangelize our integration capabilities to internal teams, partners, and enterprise customers. </li>
</ul>
<ul>
<li>Work closely with enterprise clients and internal stakeholders to understand complex integration requirements and business use cases and translate them into actionable product specifications. </li>
</ul>
<ul>
<li>Build, manage, own, and prioritize the product backlog for integration development, using agile methodologies to provide visibility into current execution and forward-looking projections to stakeholders, ensuring alignment with architectural principles and enterprise customer needs. </li>
</ul>
<ul>
<li>Define and track key technical and business metrics to measure the performance and adoption of our integration offerings. </li>
</ul>
<ul>
<li>Work with the team to develop comprehensive technical documentation, including API specifications, migration guides, and best practices for enterprise integration. </li>
</ul>
<ul>
<li>Stay abreast of the latest advancements in Enterprise SaaS architectures, API management, data integration technologies, and data intelligence platforms. </li>
</ul>
<ul>
<li>Instill a culture of continuous learning, experimentation, and customer obsession. </li>
</ul>
<ul>
<li>Work with our User Experience team to define and execute user research initiatives, aimed at establishing a deep understanding of customer needs and pain points. </li>
</ul>
<ul>
<li>Leverage data, along with customer insights, to collaborate with teams to create detailed requirements that drive product innovation and quantifiable improvement. </li>
</ul>
<ul>
<li>Help lead the charge in transitioning the company to a product-led organization. </li>
</ul>
<ul>
<li>Work with Product Success to develop and implement strategies to increase product adoption, engagement, and retention. </li>
</ul>
<ul>
<li>Identify and pursue new product opportunities to drive growth and market leadership. </li>
</ul>
<ul>
<li>Drive the message: think big, start small, grow fast. </li>
</ul>
Requirements
Qualifications: 
<ul>
<li>Bachelor’s degree </li>
</ul>
<ul>
<li>5+ years of product management experience focused on Enterprise SaaS integrations and APIs. </li>
</ul>
<ul>
<li>Solid technical background with hands-on experience or a deep understanding of API architectures (REST, SOAP), data integration patterns, and enterprise integration frameworks. </li>
</ul>
<ul>
<li>Proven experience in leading the transition from SOAP to RESTful APIs in an enterprise environment. </li>
</ul>
<ul>
<li>Demonstrated experience working with data intelligence providers and integrating their services into a SaaS platform. </li>
</ul>
<ul>
<li>Strong understanding of enterprise security requirements, authentication/authorization protocols (OAuth 2.0, SAML), and data privacy regulations. </li>
</ul>
<ul>
<li>Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences, and the ability to build a compelling narrative around your point of view. </li>
</ul>
<ul>
<li>Strong analytical and problem-solving skills, with a data-driven approach to decision-making. </li>
</ul>
<ul>
<li>Excellent stakeholder management skills, being able to build relationships and trust, and deeply understand the drivers and motivations of your stakeholders. </li>
</ul>
<ul>
<li>Experience in agile methodologies and product development lifecycle </li>
</ul>
<ul>
<li>Experience with Jira, Confluence, MS Office Suite, and Productboard </li>
</ul>
<ul>
<li>Ability to quickly build credibility and confidence with Engineering, QA, Security, Support, and User Experience teams </li>
</ul>
<ul>
<li>Ideal candidates are: </li>
</ul>
<ul>
<li>Curious and hungry to learn and contribute </li>
</ul>
<ul>
<li>Self-motivated and independent, but can also work cohesively in a team setting </li>
</ul>
<ul>
<li>Comfortable working with geographically dispersed teams </li>
</ul>
<ul>
<li>Compelling story tellers, able to articulate and sell a vision </li>
</ul>
<ul>
<li>Alignment with Aravo's core values and leadership principles </li>
</ul>
Preferred Qualifications/Skills/Soft Skills: 
<ul>
<li>Experience with specific enterprise integration platforms (e.g., Boomi, Informatica, Mulesoft, Matillion, etc.). </li>
</ul>
<ul>
<li>Familiarity with API gateway technologies and management platforms. </li>
</ul>
<ul>
<li>Experience with data warehousing, ETL processes, and data governance in an enterprise context. </li>
</ul>
<ul>
<li>Results-oriented, customer-focused, and at ease in an environment requiring the ability to quickly and appropriately prioritize conflicting demands </li>
</ul>
<ul>
<li>Team player eager to work closely with, learn from and mentor others while continually improving self and team, comfortable collaborating in a cross-disciplinary environment </li>
</ul>
<ul>
<li>Innately curious about new technologies and their practical application </li>
</ul>
Why Join Us: 
At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects. 
Benefits
<ul>
<li> 100% Employer Paid Medical Insurance options for the Employee and Family</li>
<li>Paid Maternity and Paternity Leave</li>
<li>Life and AD&amp;D Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>401K with Company Matching</li>
<li>Equity Participation</li>
<li>4 Weeks of Vacation</li>
<li>Fully Stocked Kitchens</li>
<li>Company-Sponsored Charitable Day of Giving Events</li>
<li>......and many more!</li>
<li>Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, IL, MA, MO, NC, NH, NJ, NV, OR, PA, SC, TN, and TX.</li>
</ul>

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