<h3>Job Description</h3>
Job DescriptionVice President, Client Services US Remote – East Coast required/ Northeast or Mid-Atlantic Regions Who We Are:
Enterra Solutions is introducing the world's top brands and market leaders to true enterprise intelligence. Powered by our groundbreaking Enterra Autonomous Decision Science™ Platform, we're delivering enterprise-wide optimization and decision-making to help businesses best achieve their most complex goals. We're providing real human insights to facilitate smarter, faster market moves. And we're turning unknowns into opportunities for unprecedented growth and agility. All with next-level speed, accuracy, autonomy, and continuous learning. We're shaping the future - join a dynamic, collaborative team where your contributions drive real impact. 
We are seeking a dynamic Vice President, Client Services to build, scale, and lead our professional services practice. This leader will play a pivotal role in shaping and activating our client engagement and delivery process for Enterra's solutions, ensuring the delivery of high-impact solutions and long-term client success. 
What You'll Do:
<ul>
<li>Build &amp; Lead the Professional Services Function: Establish and scale a high-performing professional services function focused on delivering exceptional outcomes for Enterra's clients across the CPG industry and potentially other industries. </li>
</ul>
<ul>
<li>Client Engagement &amp; Delivery: Serve as an executive sponsor and strategic advisor during client engagements. Ensure successful delivery of implementations, seamless adoption factoring in appropriate operational change management, activation and value generation of Enterra's full capabilities for clients. </li>
</ul>
<ul>
<li>Solution Activation &amp; Methodology Development: Define and implement repeatable methodologies and process engineering management for activating Enterra's solutions, from discovery and design to deployment and operations. </li>
</ul>
<ul>
<li>Cross-Functional Leadership: Collaborate closely with Sales, Product, Data Science, and Engineering functions to ensure alignment with client needs and solution readiness. </li>
</ul>
<ul>
<li>Performance Management: Establish KPIs to measure client success, Enterra's engagement performance, and service profitability. Continually optimize processes to improve scalability and effectiveness. </li>
</ul>
<ul>
<li>Industry &amp; Client Advisory: Bring deep expertise in relevant domain areas (initially CPG and RGO) to advise clients on best practices and serve as a thought leader internally and externally. Educate clients on the Enterra technology platform, Enterra's business solutions, and client-specific findings. </li>
</ul>
Your Skill-set:
<ul>
<li>Bachelor's or master's degree in related field; or equivalent experience required. </li>
</ul>
<ul>
<li>10+ years of experience in management consulting, enterprise software, and/or professional services roles in delivering technology solutions. </li>
</ul>
<ul>
<li>Strong domain expertise in revenue growth management within the CPG industry or related domains. </li>
</ul>
<ul>
<li>Proven track record of leading complex technical client engagements throughout full customer lifecycle, particularly SaaS or analytics-driven transformations. </li>
</ul>
<ul>
<li>Proven experience working in client first environments with client empathy, value, and understanding and continuously driving client satisfaction. </li>
</ul>
<ul>
<li>Demonstrated success in building and scaling professional services teams and practices. </li>
</ul>
<ul>
<li>Executive-level written and verbal communication and stakeholder management skills. </li>
</ul>
<ul>
<li>Ability to operate at both a strategic and tactical level in a fast-paced, entrepreneurial environment. </li>
</ul>
<ul>
<li>Strong analytical and critical thinking skills: Ability to turn numbers into stories our clients can understand and rely on; ability to interpret data into actionable insights. </li>
</ul>
<ul>
<li>Experience with AI, analytics, or decision intelligence platforms </li>
</ul>
<ul>
<li>Ability to travel to client locations (see Additional Information below). </li>
</ul>
Additional Information
Must reside in the US in the Northeast or Mid-Atlantic Regions. Remote work with travel needed based on client or project requirements. Candidates must be eligible to work in the US without sponsorship. 
What We Offer:
We hire great people and take care of them. Here's a snapshot of the benefits we offer: 
<ul>
<li>Competitive compensation </li>
</ul>
<ul>
<li>Fully paid "employee only" health insurance (medical, dental, and vision) or employer contribution toward various health insurance plans </li>
</ul>
<ul>
<li>15 days PTO + 7 holidays + 3 floating holidays </li>
<li>401k offering </li>
</ul>
Equal Employment Opportunity:
Enterra Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

VP, Client Services

<h3>Job Description</h3>
Job Description
Empowered Staffing is partnered with a modern full-service marketing and PR agency headquartered in Chicago that takes a storytelling-first approach to help brands grow. The firm offers public relations, content marketing, social media, branding, advertising, and franchise development consulting (Top 10 PR Vendor for Franchises according to Entrepreneur Magazine). 
As the company continues to grow, they are seeking a Chicago-based VP of Client Services to lead client strategy and fuel the firm’s ongoing success. This role will oversee the health and expansion of client relationships, implement customer retention strategies, and drive revenue growth. 
KEY RESPONSIBILITIES: 
<ul>
<li>Define and champion the overarching client service strategy for the firm. </li>
<li>Act as a direct extension of the CGO's vision and work collaboratively with the leadership team to set and achieve firm-wide goals. </li>
<li>Partner with the Director of Operations to ensure account management processes and tools are in place to support strategic objectives. </li>
<li>Lead, manage, and mentor the entire account management team. </li>
<li>Lead weekly L10 meetings with the Leadership team, ensuring clear communication, accountability to key metrics, and alignment on Rocks and issues. </li>
<li>Foster a culture of team collaboration, efficiency, and continuous improvement across the department. </li>
<li>Be responsible for onboarding and retaining top talent to ensure the continued growth and success of the client services team. </li>
<li>Serve as an executive sponsor for the firm's most strategic and highest-value accounts. </li>
<li>Collaborate with firm leadership on overall revenue goals, leveraging client retention, expansion, and service innovation as key drivers. </li>
<li>Provide strategic oversight for all Pods to ensure portfolio P&amp;L ownership and scope growth are aligned with company targets. </li>
<li>Drive operational efficiency and effectiveness across the account management function by owning the development and adoption of departmental SOPs. </li>
<li>Oversee the development of strategic marketing materials and innovative client service strategies to enhance client value and satisfaction. </li>
<li>Collaborate with other Pod Leads to ensure cohesive and unified agency operations. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>10+ years of experience in marketing, public relations, or communications, with a significant portion in a senior leadership or executive role within an agency. </li>
<li>A Bachelor’s degree is required, and a Master's degree in a related field is preferred. </li>
<li>Proven track record of defining and executing high-level strategic vision for a client services department. </li>
<li>Demonstrated success in leading, managing, and mentoring a large team of account management professionals. </li>
<li>Experience in P&amp;L management, revenue growth, and client retention at a departmental level. </li>
<li>Exceptional communication, presentation, and negotiation skills, with the ability to act as an executive sponsor for key clients. </li>
<li>Strong business acumen and a strategic mindset for identifying and capitalizing on new opportunities. </li>
</ul>
COMPENSATION &amp; BENEFITS:
<ul>
<li>Competitive salary and a comprehensive benefits package, including 75% employer-paid medical coverage and a 401(k) plan with company match. </li>
<li>Unlimited PTO after 90 days of employment. </li>
<li>Professional development allowance. </li>
<li> </li>
</ul>

VP of Client Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.&nbsp;
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.&nbsp;
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. &nbsp;
Job Description 
WHAT DOES A SVP, CLIENT SERVICES, MEDCOMM DO?
The role of a Vice President (VP), Client Services, MedComm is a senior leadership role responsible for the strategic direction, client relationship health, and financial performance of a significant portfolio of medical communications business. This individual will serve as the primary senior contact for key clients, acting as a true steward for their brands and a proactive, strategic partner. The ideal candidate will demonstrate profound ownership, an unwavering commitment to doing what is right for the brand, and the ability to seamlessly facilitate collaboration between agency and client teams. This role demands a leader who can inspire internal teams, drive strategic growth, and ensure flawless execution.
Strategic Leadership &amp; Client Partnership:
<ul>
<li>Serve as the senior strategic lead across all assigned accounts, ensuring brand objectives are met and exceeded.</li>
<li>Cultivate and maintain senior-level client relationships built on trust, transparency, and strategic value.</li>
<li>Proactively identify client needs, business challenges, and growth opportunities; develop innovative solutions and proposals to address them.</li>
</ul>
Financial &amp; Account Management:
<ul>
<li>Assume full P&amp;L responsibility for the account portfolio, including revenue forecasting, budget management, and profitability.</li>
<li>Lead account planning, and drive organic growth within existing accounts.</li>
</ul>
Team Leadership &amp; Development:
<ul>
<li>Lead, mentor, and manage a multi-layered account team, fostering a culture of excellence, accountability, and professional growth.</li>
<li>Ensure proper resource allocation and team structure to effectively meet client needs.</li>
</ul>
Operational Excellence &amp; Integration:
<ul>
<li>Oversee the execution of all account deliverables, ensuring the highest quality of work.</li>
<li>Champion and enforce processes that support timely alignment and clear communication between agency and client teams across all workstreams.</li>
<li>Serve as the central point of integration for internal teams, including medical, strategy, creative, digital, and meeting services, to ensure a unified and cohesive approach.</li>
</ul>
All other duties as assigned.
Qualifications 
PREFERRED QUALIFICATIONS &amp; EXPERIENCE
Extensive Account Management Experience:&nbsp;A minimum of 10-12 years of progressive account management experience within a medical communications agency. Candidates must have proven success managing a significant portfolio of business, defined as either:
<ul>
<li>A single, large-scale account with an annual revenue exceeding $3 million, OR;</li>
<li>A combination of multiple accounts with a total annual revenue of over $5 million.</li>
</ul>
Core MedComm Expertise:&nbsp;Deep, hands-on experience and demonstrated expertise in the strategic oversight and tactical execution of key medical communications programs, including speaker bureau management, scientific content development, and comprehensive congress support.
Collaborative Leadership &amp; Integration:&nbsp;Demonstrated ability to lead and motivate integrated internal teams&nbsp;(e.g., medical, strategy, client services) and effectively manage external partners&nbsp;and vendors to deliver unified solutions.
Client &amp; Agency Alignment:&nbsp;Must possess superior skills and a proven track record of fostering timely alignment between agency and client teams. The ideal candidate excels at driving consensus, ensuring clear communication, and maintaining project momentum across all workstreams&nbsp;in a fast-paced environment.
Bachelor’s degree required; advanced degree (MBA, MS, PharmD) is a plus.
 Additional Information 
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.&nbsp;
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate&nbsp;I am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $159,000 to $236,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.&nbsp;
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at&nbsp;<a href="mailto:applicantsupport@eversana.com" target="_blank">applicantsupport@eversana.com</a>.
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VP, Client Services, MedComm

<h3>Job Description</h3>
Job Description
StrategicSource is seeking a dynamic and experienced Vice President of Client Services to lead and scale client service operations. This newly created executive role will be responsible for standardizing and enhancing the client journey across our portfolio to drive retention, increase productivity, and support organizational growth. 
 
The ideal candidate is a strategic leader who excels at developing talent, building high-performing teams, and delivering an exceptional client experience in a professional environment.
Responsibilities:
Client Retention &amp; Client Experience
<ul>
<li>Achieve and maintain a client retention rate of 90% or higher.</li>
<li>Ensure consistent execution of the client journey for all new and existing clients.</li>
<li>Participate in new client kick-offs and regular client updates, offering feedback to improve implementation and engagement.</li>
<li>Improve client implementation rates to 75% or more of all recommendations by 2026.</li>
</ul>
 
Team Leadership &amp; Development
<ul>
<li>Lead (strategically) and manage (tactically) the Client Services organization.</li>
<li>Foster a high-performing, collaborative team structure.</li>
<li>Mentor and develop the client service team to prepare for future company growth.</li>
<li>Enhance team member engagement and support professional growth within the Client Services department.</li>
</ul>
 
Talent Acquisition &amp; Retention
<ul>
<li>Recruit top talent for Program Manager roles in Client Services with a focus on client engagement and cultural fit.</li>
<li>Establish a supportive, growth-oriented environment that attracts and retains high-quality team members.</li>
</ul>
 
Operational Efficiency &amp; Scalability
<ul>
<li>Drive productivity improvements through the adoption of new system tools and automation.</li>
<li>Assist and collaborate in the implementation and integration of an ERP system to automate and streamline processes.</li>
</ul>
Qualifications:
<ul>
<li>Proven success leading and scaling client services teams in a professional or software services environment.</li>
<li>Demonstrated track record of improving client satisfaction, retention, and team performance.</li>
<li>Experience in designing and implementing operational processes that support scalability and growth.</li>
<li>Strong leadership skills with a passion for coaching and developing high-potential talent.</li>
<li>Ability to influence across all levels of the organization and foster cross-functional collaboration.</li>
<li>Experience with ERP systems and process automation is a plus.</li>
<li>Must reside in the Twin Cities, MN area.</li>
</ul>
About Company 
StrategicSource (SSI) is a veteran-owned, values-driven company founded in 1992 and located in Savage, Minnesota, with the idea of delivering innovative spend management solutions to increase profits. SSI helps clients reduce costs, save time, and improve profitability through the effective management of services and supplies. With over 30 years of experience, StrategicSource generates real, measurable, and auditable results that help clients become more profitable and more efficient. SSI was placed on the Minnesota Best Places to Work list for 2023 and 2024.
<a href="http://www.strategicsource.com" target="_blank">www.strategicsource.com</a>

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