<h3>Job Description</h3>
Job Description
StrategicSource is seeking a dynamic and experienced Vice President of Client Services to lead and scale client service operations. This newly created executive role will be responsible for standardizing and enhancing the client journey across our portfolio to drive retention, increase productivity, and support organizational growth. 
 
The ideal candidate is a strategic leader who excels at developing talent, building high-performing teams, and delivering an exceptional client experience in a professional environment.
Responsibilities:
Client Retention &amp; Client Experience
<ul>
<li>Achieve and maintain a client retention rate of 90% or higher.</li>
<li>Ensure consistent execution of the client journey for all new and existing clients.</li>
<li>Participate in new client kick-offs and regular client updates, offering feedback to improve implementation and engagement.</li>
<li>Improve client implementation rates to 75% or more of all recommendations by 2026.</li>
</ul>
 
Team Leadership &amp; Development
<ul>
<li>Lead (strategically) and manage (tactically) the Client Services organization.</li>
<li>Foster a high-performing, collaborative team structure.</li>
<li>Mentor and develop the client service team to prepare for future company growth.</li>
<li>Enhance team member engagement and support professional growth within the Client Services department.</li>
</ul>
 
Talent Acquisition &amp; Retention
<ul>
<li>Recruit top talent for Program Manager roles in Client Services with a focus on client engagement and cultural fit.</li>
<li>Establish a supportive, growth-oriented environment that attracts and retains high-quality team members.</li>
</ul>
 
Operational Efficiency &amp; Scalability
<ul>
<li>Drive productivity improvements through the adoption of new system tools and automation.</li>
<li>Assist and collaborate in the implementation and integration of an ERP system to automate and streamline processes.</li>
</ul>
Qualifications:
<ul>
<li>Proven success leading and scaling client services teams in a professional or software services environment.</li>
<li>Demonstrated track record of improving client satisfaction, retention, and team performance.</li>
<li>Experience in designing and implementing operational processes that support scalability and growth.</li>
<li>Strong leadership skills with a passion for coaching and developing high-potential talent.</li>
<li>Ability to influence across all levels of the organization and foster cross-functional collaboration.</li>
<li>Experience with ERP systems and process automation is a plus.</li>
<li>Must reside in the Twin Cities, MN area.</li>
</ul>
About Company 
StrategicSource (SSI) is a veteran-owned, values-driven company founded in 1992 and located in Savage, Minnesota, with the idea of delivering innovative spend management solutions to increase profits. SSI helps clients reduce costs, save time, and improve profitability through the effective management of services and supplies. With over 30 years of experience, StrategicSource generates real, measurable, and auditable results that help clients become more profitable and more efficient. SSI was placed on the Minnesota Best Places to Work list for 2023 and 2024.
<a href="http://www.strategicsource.com" target="_blank">www.strategicsource.com</a>

Vp Client Services

<h3>Job Description</h3>
Job Description
SUMMARY As the VP of Client Services serving the Long Term Care industry, you will own the end-to-end customer success and implementation process for our innovative care-management platform. You’ll partner closely with nursing homes, assisted living communities, and home-health agencies to ensure seamless onboarding, ongoing support, and strategic expansion. In this hands-on role, you’ll work cross-functionally to advocate for our clients, gather real-world feedback, and help drive growth. You should be comfortable in a fast-paced startup environment, deeply curious about Long Term Care workflows and passionate about helping providers adopt technology that improves resident care and operational efficiency.
This is a work from home position, however it is located within commuting distance of Tampa, Florida only.
RESPONSIBILITIES
<ul>
<li>Client Onboarding &amp; Implementation
<ul>
<li>Assist with new client implementation, review project timelines</li>
<li>Configure our software modules to align with customer's policies, EHR integrations, and reporting requirements.</li>
<li>Train end users via virtual sessions and on-site workshops; develop best-practice materials and guides</li>
<li>Coordinate with Engineering to escalate technical issues</li>
</ul>
</li>
<li>Account Management &amp; Relationship Building
<ul>
<li>Serve as the primary point of contact for customer accounts</li>
<li>Conduct regular check-ins to review client usage metrics, and identify opportunities for process optimization.</li>
<li>Build strong, trust-based relationships with clients and understand each client’s KPIs.</li>
<li>Proactively anticipate client needs and provide consultative guidance.</li>
</ul>
</li>
<li>Cross-Functional Collaboration
<ul>
<li>Partner with Sales to identify upsell and expansion opportunities and participate in joint account planning sessions.</li>
<li>Relay customer feedback and influence the product roadmap to better serve LTC workflows.</li>
<li>Collaborate with Marketing to develop customer success stories and case studies</li>
<li>Work with Customer Support to ensure tickets are resolved promptly</li>
</ul>
</li>
<li>Market &amp; Industry Insight
<ul>
<li>Stay current on Long Term Care trends and evolving technology standards</li>
<li>Monitor and relay market intelligence</li>
<li>Attend industry conferences and events as needed</li>
</ul>
</li>
<li>Reporting &amp; Metrics
<ul>
<li>Maintain accurate account data</li>
<li>Provide weekly and monthly reports on account health</li>
<li>Prepare quarterly business reviews for key strategic accounts</li>
</ul>
</li>
<li>Continuous Improvement &amp; Ad Hoc Duties
<ul>
<li>Document and refine standard operating procedures for client onboarding, support handoff, and escalation management</li>
<li>Perform other duties as assigned including special projects such as pilot features</li>
</ul>
</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Education &amp; Experience
<ul>
<li>Bachelor’s degree in Healthcare Administration, Nursing, or a related field AND 2+ years of experience in account management, customer success, or healthcare software implementation—preferably within Long Term Care or post-acute care environments.</li>
<li>Demonstrated track record of managing complex implementations and delivering high client satisfaction in a SaaS or technology startup setting.</li>
<li>Proven ability to drive renewals and expansions (upsells) within existing accounts, with experience meeting or exceeding revenue targets.</li>
</ul>
</li>
<li>Industry &amp; Technical Knowledge
<ul>
<li>Solid understanding of Long Term Care operations, including clinical charting, medication management workflows, staffing ratios, and regulatory compliance</li>
<li>Familiarity with EHR/EMR integrations and common data exchange standards is a plus.</li>
<li>Strong aptitude for learning new software platforms; able to demo client environments, troubleshoot configuration issues, and guide technical discussions.</li>
</ul>
</li>
<li>Skills &amp; Abilities
<ul>
<li>Exceptional verbal and written communication skills</li>
<li>Excellent organizational skills with the ability to manage multiple account implementations simultaneously, setting clear priorities and milestones.</li>
<li>Strong problem-solving mindset—able to diagnose client roadblocks (technical or operational), propose creative workarounds, and drive issues to resolution.</li>
<li>Comfortable traveling up to 25% of the time to client sites, trade shows, and company offsites; valid driver’s license and willingness to support after-hours go-live events if needed.</li>
<li>Highly collaborative team player who thrives in a fast-paced startup environment; able to pivot quickly when priorities change.</li>
</ul>
</li>
<li>Personal Attributes
<ul>
<li>Entrepreneurial spirit with a relentless focus on client success and continuous improvement.</li>
<li>Customer-centric attitude: empathetic listener who builds trust and champions the client’s point of view internally.</li>
<li>Self-starter who takes initiative</li>
<li>Must be able to maintain confidentiality of all client agreements and discussions</li>
</ul>
</li>
</ul>
Why Join Us?
<ul>
<li>Impact: Be an early member of a startup transforming care delivery in the Long Term Care sector.</li>
<li>Growth: Direct influence on product strategy and the opportunity to scale a customer success function from the ground up.</li>
<li>Culture: Collaborative, mission-driven team passionate about improving resident outcomes and easing caregiver burdens.</li>
</ul>
If you’re a relationship-oriented professional who understands the complexities of Long Term Care and thrives in a dynamic, software-driven environment, we’d love to hear from you. Apply today to help our clients deliver better care through technology.
Company DescriptionABOUT BLUE PURPOSE. Blue Purpose is a leading data software company focused on empowering Long Term Care nursing homes through innovative analytics and insights. Our platform, VIBE, helps facilities make data-driven decisions that improve care quality, compliance, and operational efficiency. 
<h3>Company Description</h3>
ABOUT BLUE PURPOSE. Blue Purpose is a leading data software company focused on empowering Long Term Care nursing homes through innovative analytics and insights. Our platform, VIBE, helps facilities make data-driven decisions that improve care quality, compliance, and operational efficiency.

VP of Client Services (Healthcare SaaS)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
The Director, Healthcare Partnerships is responsible for identifying developing and selling in meaningful partnership opportunities to grow Visa payment volume in B2B healthcare payment flows. The role requires an experienced sales and business development professional with knowledge of B2B healthcare flows (hospital procurement, payer to provider) who can identify potential deals, develop strategy, and manage the process needed to bring them to fruition. Experience with commercial card payments and/or treasury products at a financial institution is a benefit.
This person will drive high profile, cross-functional strategic and business development initiatives and plans with the focus on selling Visa B2B payment solutions, disbursements and partner with our financial institutions and fintech partners to drive Visa preference into the healthcare space.
The AE will be responsible for developing and executing go to market sales plans with the goal of delivering payment volume and growth. Responsibilities will include selling the Visa Brand value, commercial card products, platforms, industry partnerships and solutions to a targeted base to drive commercial and money movement payment volume and secure brand decisions.
The role requires an experienced sales and business development professional who can identify potential opportunities, develop creative tactics and frameworks, and manage the cross-functional teams needed to bring them to fruition.&nbsp; The team works closely with Visa’s Financial Institution account teams as well as other stakeholders such as Product, Partnerships, Acceptance, Processing, Finance, Marketing, and Visa Consulting &amp; Analytics etc.
The Healthcare team works closely with various internal stakeholders such as Enablers, Merchants and Fintechs teams, Product, Finance, Legal, Marketing, etc. to execute partnership agreements, and deliverables that are complex, strategic and cross-functional in nature. This role will report into the VP, Healthcare for Visa.
Sales and Business Development:
<ul>
<li>Deliver and execute on key sales performance metrics and measurements</li>
<li>Actively call on clients and prospects and achieve meeting targets</li>
<li>Demonstrate excellent pipeline management skills through active utilization of MS Dynamics</li>
<li>Provide analysis, insight and ongoing monitoring of market trends, regulations and competitive analysis to enable Visa’s team to grow business with our clients and to cross-sell&nbsp;</li>
<li>Lead the development, negotiation and signing of proposals by working with various internal stakeholders and building relationships with strategic partner executives</li>
</ul>
Execution:
<ul>
<li>Work with cross functional teams to ensure partner solutioning is on track and aligned with both Visa’s strategy and client goals</li>
<li>Proactively identify and solve complex problems that impact the management, relationship, and direction of the business</li>
<li>Take the lead in solving the problems that arise during the development of programs with partners</li>
</ul>
Communication:
<ul>
<li>Proactively educate the Visa organization on market developments and partner opportunities</li>
<li>Report to and interact with senior management to indicate the status of the partnership progress</li>
<li>Foster in-depth and productive relationships at all levels with the client and within Visa</li>
</ul>
Segment Expertise:
<ul>
<li>Be a thought leader in the ongoing growth of B2B Healthcare payments</li>
<li>Continuously review market landscape, identifying and developing partnership or acquisition opportunities that will position Visa as a leader</li>
<li>Support the Visa team in developing the overall B2B healthcare strategy</li>
<li>Identify strategic opportunities for Visa capabilities through a strong understanding of the segments and customer business needs, leveraging Visa solutions across all product platforms</li>
<li>Understand, articulate, and educate on B2B healthcare payment trends both internally and externally</li>
</ul>
Qualifications 
Basic Qualifications • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications • A minimum of 5 years business experience with related sales and management experience B2B Healthcare Payments or financial services industry experience preferred • Demonstrated track record of planning, managing and closing a complex, competitive sales efforts and managing deals from negotiation to closing and through delivery • Proven record of implementing strategic initiatives, policies and operational decisions • Strategic thinking and thought leadership • Teamwork, interpersonal &amp; relationship building skills, and ability to lead by influence and example • Proven ability to partner, communicate and navigate through multiple disciplines and organizational groups • Experience “managing up”, building Executive Level communications and delivering presentations • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties • Executive presence Strong written and oral communication, including large group presentations • Team oriented, collaborative and flexible • Ability to influence and work within matrixed environment • A willingness and ability to be flexible and do what is needed across the team
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,100 to 245,400 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Director, B2B Healthcare Partnerships

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
Director, Business Development, Healthcare Partnerships 
The Director, Healthcare Partnerships is responsible for identifying developing and selling in meaningful partnership opportunities to grow Visa payment volume in B2B healthcare payment flows. The role requires an experienced sales and business development professional with knowledge of B2B healthcare flows (hospital procurement, payer to provider) who can identify potential deals, develop strategy, and manage the process needed to bring them to fruition. Experience with commercial card payments and/or treasury products at a financial institution is a benefit.
This person will drive high profile, cross-functional strategic and business development initiatives and plans with the focus on selling Visa B2B payment solutions, disbursements and partner with our financial institutions and fintech partners to drive Visa preference into the healthcare space.
The AE will be responsible for developing and executing go to market sales plans with the goal of delivering payment volume and growth. Responsibilities will include selling the Visa Brand value, commercial card products, platforms, industry partnerships and solutions to a targeted base to drive commercial and money movement payment volume and secure brand decisions.
The role requires an experienced sales and business development professional who can identify potential opportunities, develop creative tactics and frameworks, and manage the cross-functional teams needed to bring them to fruition.&nbsp; The team works closely with Visa’s Financial Institution account teams as well as other stakeholders such as Product, Partnerships, Acceptance, Processing, Finance, Marketing, and Visa Consulting &amp; Analytics etc.
The Healthcare team works closely with various internal stakeholders such as Enablers, Merchants and Fintechs teams, Product, Finance, Legal, Marketing, etc. to execute partnership agreements, and deliverables that are complex, strategic and cross-functional in nature. This role will report into the VP, Healthcare for Visa.
Sales and Business Development:
<ul>
<li>Deliver and execute on key sales performance metrics and measurements</li>
<li>Actively call on clients and prospects and achieve meeting targets</li>
<li>Demonstrate excellent pipeline management skills through active utilization of MS Dynamics</li>
<li>Provide analysis, insight and ongoing monitoring of market trends, regulations and competitive analysis to enable Visa’s team to grow business with our clients and to cross-sell&nbsp;</li>
<li>Lead the development, negotiation and signing of proposals by working with various internal stakeholders and building relationships with strategic partner executives</li>
</ul>
Execution:
<ul>
<li>Work with cross functional teams to ensure partner solutioning is on track and aligned with both Visa’s strategy and client goals</li>
<li>Proactively identify and solve complex problems that impact the management, relationship, and direction of the business</li>
<li>Take the lead in solving the problems that arise during the development of programs with partners</li>
</ul>
Communication:
<ul>
<li>Proactively educate the Visa organization on market developments and partner opportunities</li>
<li>Report to and interact with senior management to indicate the status of the partnership progress</li>
<li>Foster in-depth and productive relationships at all levels with the client and within Visa</li>
</ul>
Segment Expertise:
<ul>
<li>Be a thought leader in the ongoing growth of B2B Healthcare payments</li>
<li>Continuously review market landscape, identifying and developing partnership or acquisition opportunities that will position Visa as a leader</li>
<li>Support the Visa team in developing the overall B2B healthcare strategy</li>
<li>Identify strategic opportunities for Visa capabilities through a strong understanding of the segments and customer business needs, leveraging Visa solutions across all product platforms</li>
<li>Understand, articulate, and educate on B2B healthcare payment trends both internally and externally</li>
</ul>
Qualifications 
Basic Qualifications • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications • A minimum of 5 years business experience with related sales and management experience B2B Healthcare Payments or financial services industry experience preferred • Demonstrated track record of planning, managing and closing a complex, competitive sales efforts and managing deals from negotiation to closing and through delivery • Proven record of implementing strategic initiatives, policies and operational decisions • Strategic thinking and thought leadership • Teamwork, interpersonal &amp; relationship building skills, and ability to lead by influence and example • Proven ability to partner, communicate and navigate through multiple disciplines and organizational groups • Experience “managing up”, building Executive Level communications and delivering presentations • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties • Executive presence Strong written and oral communication, including large group presentations • Team oriented, collaborative and flexible • Ability to influence and work within matrixed environment • A willingness and ability to be flexible and do what is needed across the team
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700 to 208,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
The Director, Healthcare Partnerships is responsible for identifying developing and selling in meaningful partnership opportunities to grow Visa payment volume in B2B healthcare payment flows. The role requires an experienced sales and business development professional with knowledge of B2B healthcare flows (hospital procurement, payer to provider) who can identify potential deals, develop strategy, and manage the process needed to bring them to fruition. Experience with commercial card payments and/or treasury products at a financial institution is a benefit.
This person will drive high profile, cross-functional strategic and business development initiatives and plans with the focus on selling Visa B2B payment solutions, disbursements and partner with our financial institutions and fintech partners to drive Visa preference into the healthcare space.
The AE will be responsible for developing and executing go to market sales plans with the goal of delivering payment volume and growth. Responsibilities will include selling the Visa Brand value, commercial card products, platforms, industry partnerships and solutions to a targeted base to drive commercial and money movement payment volume and secure brand decisions.
The role requires an experienced sales and business development professional who can identify potential opportunities, develop creative tactics and frameworks, and manage the cross-functional teams needed to bring them to fruition.&nbsp; The team works closely with Visa’s Financial Institution account teams as well as other stakeholders such as Product, Partnerships, Acceptance, Processing, Finance, Marketing, and Visa Consulting &amp; Analytics etc.
The Healthcare team works closely with various internal stakeholders such as Enablers, Merchants and Fintechs teams, Product, Finance, Legal, Marketing, etc. to execute partnership agreements, and deliverables that are complex, strategic and cross-functional in nature. This role will report into the VP, Healthcare for Visa.
Sales and Business Development:
<ul>
<li>Deliver and execute on key sales performance metrics and measurements</li>
<li>Actively call on clients and prospects and achieve meeting targets</li>
<li>Demonstrate excellent pipeline management skills through active utilization of MS Dynamics</li>
<li>Provide analysis, insight and ongoing monitoring of market trends, regulations and competitive analysis to enable Visa’s team to grow business with our clients and to cross-sell&nbsp;</li>
<li>Lead the development, negotiation and signing of proposals by working with various internal stakeholders and building relationships with strategic partner executives</li>
</ul>
Execution:
<ul>
<li>Work with cross functional teams to ensure partner solutioning is on track and aligned with both Visa’s strategy and client goals</li>
<li>Proactively identify and solve complex problems that impact the management, relationship, and direction of the business</li>
<li>Take the lead in solving the problems that arise during the development of programs with partners</li>
</ul>
Communication:
<ul>
<li>Proactively educate the Visa organization on market developments and partner opportunities</li>
<li>Report to and interact with senior management to indicate the status of the partnership progress</li>
<li>Foster in-depth and productive relationships at all levels with the client and within Visa</li>
</ul>
Segment Expertise:
<ul>
<li>Be a thought leader in the ongoing growth of B2B Healthcare payments</li>
<li>Continuously review market landscape, identifying and developing partnership or acquisition opportunities that will position Visa as a leader</li>
<li>Support the Visa team in developing the overall B2B healthcare strategy</li>
<li>Identify strategic opportunities for Visa capabilities through a strong understanding of the segments and customer business needs, leveraging Visa solutions across all product platforms</li>
<li>Understand, articulate, and educate on B2B healthcare payment trends both internally and externally</li>
</ul>
Qualifications 
Basic Qualifications • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications • A minimum of 5 years business experience with related sales and management experience B2B Healthcare Payments or financial services industry experience preferred • Demonstrated track record of planning, managing and closing a complex, competitive sales efforts and managing deals from negotiation to closing and through delivery • Proven record of implementing strategic initiatives, policies and operational decisions • Strategic thinking and thought leadership • Teamwork, interpersonal &amp; relationship building skills, and ability to lead by influence and example • Proven ability to partner, communicate and navigate through multiple disciplines and organizational groups • Experience “managing up”, building Executive Level communications and delivering presentations • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties • Executive presence Strong written and oral communication, including large group presentations • Team oriented, collaborative and flexible • Ability to influence and work within matrixed environment • A willingness and ability to be flexible and do what is needed across the team
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,700 to 208,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

<h3>Job Description</h3>
Job DescriptionCompany Description 
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.&nbsp; We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Job Description 
Reports To:&nbsp; VP, Hotel Operations&nbsp;
Supervises: One to three Sales Managers and/or Coordinators&nbsp;
General Purpose: The Area Director of Sales &amp; Marketing is responsible for maximizing all revenues coming in to the assigned hotels while maintaining excellent customer service for both internal and external customers&nbsp;&nbsp;
Specific Responsibilities:&nbsp;
<ul>
<li>
Efforts will include, but not be limited to, hiring, training and management of sales and yield management teams, analysis and reporting of sales metrics, oversight of all events from a brand perspective; management of advertising, electronic outreach and public relations efforts to all market segments and oversight of all print and electronic communication tools&nbsp;
</li>
</ul>
<ul>
<li>
Directly responsible for achieving and maximizing all assigned hotels’ revenues while consistently delivering the best service, quality and value to every customer, every time.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Maintains effective and positive involvement with key community and networking organizations.&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Analyzes assigned hotels’ demand segments, sources of business for each market and demand segment, and manages pricing and rooms inventories to maximize revenues and profits&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Knows the principal competition for each segment and leverage hotel's relative strengths against each&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Meets or exceeds sales goals for group bookings/corporate accounts, new leads, contacts and number of weekly sales calls&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Finalizes contracts for group bookings&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Converses with hotels department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Executes cut-off dates on group bookings&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Plans and conducts pre-cons and post-cons&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Prepares and mails brochures, menus to prospective clients&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Analyzes requirement of function, outline available hotels facilities and service offered and quote pricing&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Assists in planning and participating in sales blitz for each property&nbsp;
</li>
</ul>
<ul>
<li>
Aggressively pursues all appropriate opportunities for outside customer solicitation and relationship building&nbsp;
</li>
</ul>
<ul>
<li>
Other duties as assigned by your supervisor or manager.&nbsp;
</li>
</ul>
Qualifications 
<ul>
<li>
Computer competency required: Proficiency with Microsoft Office, Database Management, and Web Browsing.&nbsp;
</li>
</ul>
<ul>
<li>
Must be positive, results oriented and able to work under pressure&nbsp;
</li>
</ul>
<ul>
<li>
Excellent written and verbal communication skills and ability to work with a diverse group of team members including sales managers, food and beverage staff, public relations professionals and journalists&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated sales ability&nbsp;
</li>
</ul>
<ul>
<li>
Proven success with prospecting and solicitation of new business&nbsp;
</li>
</ul>
<ul>
<li>
Must be available to work some nights and/or weekends. Position requires dedication to clients and a minimum of 45 to 55 hours per week&nbsp;
</li>
</ul>
<ul>
<li>
Ability to identify and develop accounts with individual guest room needs&nbsp;
</li>
</ul>
<ul>
<li>
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve concerns&nbsp;
</li>
</ul>
<ul>
<li>
Strong sales skills with thorough knowledge of sales techniques, ability to up sell products and services, and proven closing ability&nbsp;
</li>
</ul>
<ul>
<li>
Ability to anticipate and analyze client needs and effectively negotiate pricing&nbsp;
</li>
</ul>
<ul>
<li>
Knowledge of contractual agreements and associated legal implications.&nbsp;
</li>
</ul>
<ul>
<li>
Aggressive, self-motivated work habits.&nbsp;
</li>
</ul>
<ul>
<li>
Knowledge of Hotel operations, services, and facilities.&nbsp;
</li>
</ul>
<ul>
<li>
Knowledge of Food and Beverage and Banquets and Catering&nbsp;
</li>
</ul>
<ul>
<li>
Must pass a background check&nbsp;
</li>
</ul>
Education/Formal Training:&nbsp;
<ul>
<li>
Bachelor’s Degree required&nbsp;
</li>
</ul>
Experience:&nbsp;
<ul>
<li>
Hotel sales and management experience required.&nbsp;
</li>
</ul>
Travel Requirements&nbsp;
<ul>
<li>
Travel will be required to assigned properties on a regular basis.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Some further travel may be required for conferences and other meetings.
</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: <a href="http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp" target="_blank">http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp</a>;

Area Director of Sales

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
Director, Client Resolution – NA&nbsp;is responsible for leading an NA Client Resolution team supporting Visa clients.&nbsp; This role will be accountable for critical servicing metrics such as client satisfaction (as measured by NPS), case duration, first contact resolution, and others.&nbsp; In addition, this role is the primary point of contact for escalations and will be responsible for managing a servicing team that leads to minimal escalations.
The Client Resolution team is made up of dedicated experts who have proficiency in Visa products and services.&nbsp; Team members are expected to have expertise in common and unique client issues and inquiries.&nbsp; They will also have a high degree of familiarity with the clients’ preferences.&nbsp; As the leader of this team, the Director, Client Resolution – NA is accountable for the end-to-end issue resolution servicing of Visa clients.
Key areas of accountability include:
<ul>
<li>Driving the highest level of client satisfaction across&nbsp;issue resolution as measured by Client Satisfaction scores and NPS</li>
<li>Creating connectivity across the Visa ecosystem of internal and external partners in order to drive complete resolution of issues with rapid response times</li>
<li>Fostering a client-first culture, driving policies and ensuring proper access to empower team members to deliver exceptional experiences with every interaction</li>
<li>Continuous evolution of serving to stay current with client trends and industry standards</li>
<li>The Director will collaborate regularly with senior regional leaders and product heads to ensure close alignment with client expectations.&nbsp;</li>
<li>They may take on additional responsibilities related to servicing Visa’s top clients as required and will report to the VP Client Resolution, Client Care.</li>
</ul>
Key Responsibilities:
<ul>
<li>Lead and inspire the Client Resolution team, ensuring members have the necessary information, tools, and resources to deliver exceptional service to high-value clients.</li>
<li>Foster a client-first culture, driving policies that empower staff to deliver exceptional experiences with every interaction.</li>
<li>Build and maintain strong relationships with Senior Management, Product, Sales, CS, and other organizations across the Visa ecosystem.</li>
<li>Provide subject matter expertise and coaching to team members on technical support inquires related to digital payments, clearing and settlement, and API connections.</li>
<li>Continually modernize and reimagine the client experience by seeking out cutting-edge solutions, taking an agile approach to implementing technology enhancements and process improvements.</li>
<li>Partner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the impact to Client Resolution and make related process and documentation changes.</li>
<li>Works directly with Client Success and Technical Solutions leadership to identify knowledge opportunities within team and drive increased expertise and technical ability within Client Resolution.</li>
<li>Acts a as subject matter expert for Processor knowledge and configuration of clients</li>
<li>Provide thought leadership and strategic guidance to ensure all necessary tools, processes, procedures and staff are in place to provide outstanding client support.</li>
<li>Develop and manage strategic plans, operational initiatives, special projects, and client-driven continuous improvement efforts.</li>
<li>Stay current with industry and client trends and maintain a strong knowledge of Visa's products and services.</li>
</ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications 
Basic Qualifications
<ul>
<li>10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD</li>
</ul>
Preferred Qualifications
<ul>
<li>12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD</li>
<li>Experience leading technical support or technical account management teams</li>
<li>Extensive experience building and fostering a client first culture, driving policies targeted at empowering staff to deliver exceptional experiences with each interaction</li>
<li>Proven track record for successfully leading high-performing teams responsible for delivering exceptional client experiences to complex, strategic, high-value clients</li>
<li>Bachelor’s Degree (or equivalent experience) in Computer Science, Computer Systems, Information Technology, Networks and Security, Artificial Intelligence, or applicable field</li>
<li>Expertise in digital payments and experience in web-based technology including HTML, web- based service APIs, JSON, XML, and SSL Mutual Authentication</li>
<li>Expert understanding of payment ecosystem, e-commerce payments, payment reconciliation, application troubleshooting, website infrastructure, configuration account management, API connection method integration, testing, and debugging code</li>
<li>Strong background in customer research and analytics techniques (e.g. focus groups, market segmentation), customer strategy, human-centered design, and performance management.</li>
<li>Highly proficient in performing data-driven analyses (e.g. exploratory, diagnostic, and predictive analysis) to identify changes needed to improve performance and achieve the highest level of operational excellence. Analytical mindset with an ability to question status-quo and generate innovative ideas.</li>
<li>Demonstrated ability to build and maintain strong business relationships with stakeholders at senior and executive management levels.</li>
<li>Proven record of accomplishment building high-performing and engaged teams, leading and driving teams to exceed established goals and objectives.</li>
<li>A proven track record for making sound business decisions, setting direction and managing both short and long-term goals to achieve high quality operational results and customer commitment.</li>
<li>Expert level knowledge of network protocols, infrastructure, and topologies</li>
<li>Expert level knowledge of multiple programming/scripting languages (Java, PHP, C#, Node, Python, Ruby, etc.)</li>
</ul>
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 130,600 to 189,650 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Director, Client Resolution NA (Processing Experience)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
The Director, Healthcare Partnerships is responsible for identifying developing and selling in meaningful partnership opportunities to grow Visa payment volume in B2B healthcare payment flows. The role requires an experienced sales and business development professional with knowledge of B2B healthcare flows (hospital procurement, payer to provider) who can identify potential deals, develop strategy, and manage the process needed to bring them to fruition. Experience with commercial card payments and/or treasury products at a financial institution is a benefit.
This person will drive high profile, cross-functional strategic and business development initiatives and plans with the focus on selling Visa B2B payment solutions, disbursements and partner with our financial institutions and fintech partners to drive Visa preference into the healthcare space.
The AE will be responsible for developing and executing go to market sales plans with the goal of delivering payment volume and growth. Responsibilities will include selling the Visa Brand value, commercial card products, platforms, industry partnerships and solutions to a targeted base to drive commercial and money movement payment volume and secure brand decisions.
The role requires an experienced sales and business development professional who can identify potential opportunities, develop creative tactics and frameworks, and manage the cross-functional teams needed to bring them to fruition.&nbsp; The team works closely with Visa’s Financial Institution account teams as well as other stakeholders such as Product, Partnerships, Acceptance, Processing, Finance, Marketing, and Visa Consulting &amp; Analytics etc.
The Healthcare team works closely with various internal stakeholders such as Enablers, Merchants and Fintechs teams, Product, Finance, Legal, Marketing, etc. to execute partnership agreements, and deliverables that are complex, strategic and cross-functional in nature. This role will report into the VP, Healthcare for Visa.
Sales and Business Development:
<ul>
<li>Deliver and execute on key sales performance metrics and measurements</li>
<li>Actively call on clients and prospects and achieve meeting targets</li>
<li>Demonstrate excellent pipeline management skills through active utilization of MS Dynamics</li>
<li>Provide analysis, insight and ongoing monitoring of market trends, regulations and competitive analysis to enable Visa’s team to grow business with our clients and to cross-sell&nbsp;</li>
<li>Lead the development, negotiation and signing of proposals by working with various internal stakeholders and building relationships with strategic partner executives</li>
</ul>
Execution:
<ul>
<li>Work with cross functional teams to ensure partner solutioning is on track and aligned with both Visa’s strategy and client goals</li>
<li>Proactively identify and solve complex problems that impact the management, relationship, and direction of the business</li>
<li>Take the lead in solving the problems that arise during the development of programs with partners</li>
</ul>
Communication:
<ul>
<li>Proactively educate the Visa organization on market developments and partner opportunities</li>
<li>Report to and interact with senior management to indicate the status of the partnership progress</li>
<li>Foster in-depth and productive relationships at all levels with the client and within Visa</li>
</ul>
Segment Expertise:
<ul>
<li>Be a thought leader in the ongoing growth of B2B Healthcare payments</li>
<li>Continuously review market landscape, identifying and developing partnership or acquisition opportunities that will position Visa as a leader</li>
<li>Support the Visa team in developing the overall B2B healthcare strategy</li>
<li>Identify strategic opportunities for Visa capabilities through a strong understanding of the segments and customer business needs, leveraging Visa solutions across all product platforms</li>
<li>Understand, articulate, and educate on B2B healthcare payment trends both internally and externally</li>
</ul>
Qualifications 
Basic Qualifications • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications • A minimum of 5 years business experience with related sales and management experience B2B Healthcare Payments or financial services industry experience preferred • Demonstrated track record of planning, managing and closing a complex, competitive sales efforts and managing deals from negotiation to closing and through delivery • Proven record of implementing strategic initiatives, policies and operational decisions • Strategic thinking and thought leadership • Teamwork, interpersonal &amp; relationship building skills, and ability to lead by influence and example • Proven ability to partner, communicate and navigate through multiple disciplines and organizational groups • Experience “managing up”, building Executive Level communications and delivering presentations • Ability to work within a complex and often ambiguous environment, and to influence senior management and other relevant parties • Executive presence Strong written and oral communication, including large group presentations • Team oriented, collaborative and flexible • Ability to influence and work within matrixed environment • A willingness and ability to be flexible and do what is needed across the team
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135,300 to 196,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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