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Vice President for Research
Wayne State University (Wayne State/WSU), a premier public research university in the heart of Detroit, invites nominations and applications for the position of Vice President for Research (VPR).
The Vice President for Research serves as a member of the university's executive leadership team, reporting directly to the President, and works closely with the Provost and other members of the President’s Cabinet. The Vice President for Research is responsible for leading an office to mobilize and enhance Wayne State University's research capabilities and productivity; facilitating successful competition for external funding; and successfully demonstrating WSU's expertise in knowledge generation to respond to the regional and state needs of government, business, organizations, and individuals. The Office of the Vice President for Research also establishes and implements research policies and procedures, analyzes, and disseminates research productivity data, and represents the university's research interests to operations and organizations outside the university.
Wayne State is Michigan’s only urban research university, and holds the Carnegie Foundation’s highest ranking for both research intensiveness and community engagement.&nbsp; Wayne State’s research and development expenditures totaled nearly $242.2 million in fiscal year 2022 — a 10.9% increase since 2014. Based on NSF data, Wayne State ranked 72nd among public universities and 108th among all universities in FY21 research expenditures.
Wayne State has world-class research programs in the sciences, engineering, social sciences, education, law and humanities. The VPR will work closely with schools and colleges to expand external funding opportunities and to support faculty research and collaborations.
As the senior research officer of the university, the Vice President for Research is responsible for collaborating with relevant constituencies to develop and implement a vision, plan, and policies to guide and expand the university's research portfolio, and work with faculty to oversee critical aspects of the university's research infrastructure and operations.
Direct reports to the Vice President for Research currently include assistant/associate vice presidents, directors, staff members within the Office of the Vice President for Research (OVPR). The Division of Research consists of Sponsored Programs Administration, the Office of Research Compliance, the Division of Laboratory Animal Research, and the Office of Environmental Health and Safety. Four of the university’s 29 centers and institutes also report to the Vice President for Research.
The university is committed to ensuring that Wayne State advances its role as a world leader in discovery and knowledge application. To do so, WSU will increase strategic integrative research foci and nurture the broad ecosystem for scholarly inquiry, discovery, creativity, and knowledge application by integrating academic strengths with the university’s community engagement mission and urban location. The research ecosystem is a key driver for economic growth, for the revitalization of Detroit, and for addressing real-world challenges in rapidly evolving urban environments across the globe. Engaging students at all levels enhances the research mission, as well as students’ academic experience and career preparation.
In support of the mission and strategic plan of the university, the next VPR will be tasked with the following opportunities and expectations:
<ul>
<li>Leadership with vision&nbsp; Serve as a passionate advocate and effective spokesperson Collaborate with the departments, centers, research units, schools, and colleges Boost programs and actions for funding research Strengthen the research infrastructure Generate real-world impact</li>
</ul>
Specifically, in connection with the above, the VPR will:
<ul>
<li>Oversee the work of the OVPR, Integrative Biosciences, Sponsored Program Administration, Research Compliance, Research Communications, Research Development, Translational Sciences and Clinical Research Innovation, Division of Laboratory Animal Research, Office of Environmental Health and Safety, Center for Molecular Medicine and Genetics (dual with School of Medicine), Institute of Environmental Health Sciences, Institute of Gerontology, and the Merrill Palmer Skillman Institute.</li>
</ul>
<ul>
<li>Develop and implement a vision, plan and policies to guide the university's broad research portfolio in achieving the research goals of the university through regular consultation with researchers and research advisory groups across the campus. Work closely with colleges, schools and centers to advance the broad research mission of Wayne State University. Develop innovative ways to support faculty in seeking grant opportunities.</li>
<li>Develop strategies to ensure the necessary research infrastructure is available and aligned with existing research strengths and emerging research opportunities.</li>
<li>Ensure compliance with all federal, state and university regulations governing research, and ensure that research is conducted according to the highest ethical standards.</li>
<li>Work closely with the Provost and research faculty and advisory groups in the schools, colleges and centers to develop, refine and implement a university-wide vision and strategic plan to strengthen the university’s research portfolio and raise its research ranking.</li>
<li>Work with the Office of the Provost to strengthen research within the academic programs, departments and centers or institutes.</li>
<li>Work with the Graduate School to recruit top doctoral students.</li>
<li>Promote multidisciplinary and translational research opportunities across the university, as well as identify, develop and nurture innovation, collaboration, and strategic research initiatives.</li>
<li>Partner with TechTown, the university’s affiliated business incubator and accelerator, to encourage the growth of the entrepreneurial ecosystem both within WSU and across the region.</li>
<li>Participate on the steering committee for the Office of Business Innovation, the university’s central resource for student entrepreneurship, technology commercialization and corporate relations.</li>
<li>Serve as a member of the leadership team for the University Research Corridor, an alliance of Michigan’s three leading research institutions.&nbsp;</li>
<li>Serve as a member of the President’s Cabinet, the senior leadership team of the university, sharing common university-wide goals and accountability with other team members.</li>
<li>Develop, oversee, implement, fund and assess research initiatives as identified in and aligned with the university’s strategic plan; participate in strategic planning efforts.</li>
<li>Advise the President, Provost and Deans on research initiatives, policy and operations.</li>
<li>Communicate research results and information to research faculty, university administrators, and other internal and external research constituencies.</li>
<li>Cultivate relationships with governmental granting and regulatory agencies and industry to aid in improving WSU’s research efforts and identification of research opportunities.</li>
<li>Foster an environment that recognizes research excellence, collegiality, and scholarship across the university.</li>
</ul>
Professional Qualifications and Key Attributes:
<ul>
<li>A doctorate from a research university.</li>
<li>Broad experience with externally funded research.</li>
<li>A record as an investigator of distinction with intellectual stature and research credentials demonstrating accomplishment at a level commensurate with the rank of full professor in field of scholarship and research.</li>
<li>Administrative leadership experience in a relevant research environment, leading complex research teams and organizations.</li>
<li>Demonstrated success in technology transfer and commercialization efforts.</li>
<li>Demonstrated success as an administrator and fiscal manager.</li>
<li>Demonstrated experience in working at the federal level on research initiatives, challenges and policies.</li>
<li>Record of success in procuring and managing sponsored research programs.</li>
<li>Experience in research policy formation, compliance issues and implementation.</li>
<li>Demonstrated ability to work collaboratively with academic departments and programs, including graduate programs and entities such as the Graduate School, and to promote university-wide interdisciplinary research efforts.</li>
<li>Excellent communication and interpersonal skills, including a clear commitment to transparency.</li>
<li>Demonstrated success in fostering student opportunities for research, with evidence of student-focused and service-minded leadership.</li>
<li>Demonstrated commitment to shared governance and close collaboration with faculty.</li>
<li>Demonstrated ability to build strong relationships with business and industry.</li>
<li>Commitment to the mission and purpose of an urban public research university and ability to work with a culturally diverse population.</li>
</ul>
Wayne State University, founded in 1868, is a nationally recognized public, urban research university in Detroit. Committed to educational opportunity, research and community enrichment, Wayne State serves a critical role in Michigan’s higher education landscape. It holds the highest Carnegie Foundation for the Advancement of Teaching designations in both research and community engagement.
Just as the city of Detroit is undergoing a renaissance, the university itself is in a time of significant transformation, strengthening its ability to serve students from Michigan and around the world.
Wayne State University’s campus, located in the cultural center and historic district in the heart of Detroit’s Midtown neighborhood, encompasses approximately 200 acres. The university enrolls nearly 25,000 students, making it the third largest among Michigan’s 15 public universities and one of the largest in the nation. Wayne State boasts the most diverse student body among Michigan’s public universities, with students of widely diverse backgrounds from nearly every U.S. state and 79 countries. In a recent survey, Wayne State University students ranked the campus diversity highest among a list of campus strengths. The university’s comprehensive academic programs are offered through 13 schools and colleges.
Wayne State University ranked 72nd among American public universities, according to the FY 2021 National Science Foundation Research rankings; its medical sciences, physics, chemistry, physical science and psychology programs and its law school rank in the top 100 nationwide. Annual research funding awarded in 2022 was nearly $288.4 million. Wayne State has a thriving research and technology park called TechTown Detroit and a number of partnerships with government, industry and business. The university houses one of 41 National Cancer Institute-designated comprehensive cancer centers — the Barbara Ann Karmanos Cancer Institute — as well as the NIH-funded Center for Urban Responses to Environmental Stressors.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to Scott Watson, Michael Ballew, Florene Stawowy, or J.R. Wheless at:
<a href="mailto:WSUVPR@AnthemExecutive.com" target="_blank">WSUVPR@AnthemExecutive.com</a>
While applications and nominations will be accepted until the position is filled, interested parties are encouraged to submit their materials ASAP to assure optimal consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
Wayne State University is an equal opportunity employer. No person will be discriminated against or harassed in employment because of race, color, religion, gender, national origin, age, disability, familial status, marital status, arrest record, height, weight, sexual orientation, qualified Vietnam era veterans, qualified special disabled veterans, recently separated veterans and other protected veterans, or any other characteristic protected by applicable federal or state law.
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting to work. If you are offered employment, the university will inform you if a background check is required.

Vice President for Research

<h3>Job Description</h3>
Job DescriptionWelcome to BrightKey, where we deliver support services to associations, corporations, nonprofits, and government. &nbsp;Vice President, Customer Service Solutions &nbsp;Location: Annapolis Junction, Maryland &nbsp;BrightKey is searching for a dynamic and visionary leader to serve as our Vice President of Customer Service Solutions and guide&nbsp;our call center operations in Annapolis Junction,&nbsp; Maryland. &nbsp;This is more than just a leadership role — it’s an opportunity to&nbsp; embody and champion the values that define us: &nbsp;Roll Up Your Sleeves, focus on the Positive, give a Hoot, show the Love, keep it Honest, do your best, and make a Difference.&nbsp;These principles are at the heart of BrightKey, and we’re looking for someone who lives them daily. About the Role: As Vice President, Customer Service, you will lead BrightKey’s customer service transformation — setting the vision for how we engage with our customers and ensuring we consistently deliver excellence across all service touchpoints. You’ll be responsible for:
<ul>
<li>Defining and executing a forward-thinking customer service strategy aligned with BrightKey’s values and business objectives.</li>
<li>Driving operational excellence and innovation, focusing on customer satisfaction, retention, and brand loyalty.</li>
<li>Leading and developing high-performing teams, building a culture of accountability, inclusion, and motivation.</li>
<li>Identifying emerging trends and technologies in customer service to evolve and future-proof our approach.</li>
<li>Ensuring seamless performance in alignment with service level agreements and client expectations.</li>
</ul>
What We’re Looking For: A strategic, hands-on leader who’s equally comfortable in the boardroom and on the floor. You’re innovative, action-oriented, and deeply committed to exceptional service delivery. Minimum Qualifications:
<ul>
<li>Bachelor’s degree in Business or related field.</li>
<li>15+ years of progressive leadership experience in customer service and call center environments.</li>
</ul>
Key Requirements:
<ul>
<li>Proven success leading large customer service operations and teams.</li>
<li>Expertise in contact center management, including third-party/vendor relationships.</li>
<li>Commercial acumen with a track record of delivering long-term, sustainable success.</li>
<li>Exceptional leadership, communication, and people management skills.</li>
<li>Strong analytical, planning, and organizational abilities.</li>
<li>Inspirational, values-driven leadership style with a passion for team development.</li>
</ul>
BrightKey is an Equal Opportunity Employer (EOE). &nbsp;
Powered by JazzHR
 
Compensation details: 125000-174999 Yearly Salary
 
PI935e3d096de9-25405-37275855

Vice President, Customer Service Solutions- Call Center

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: The Vice President of eServices leads the contact center, payments, cards, Interactive Teller Machines (ITM), and member facing fraud teams. This role drives electronic delivery channel initiatives to improve service delivery, enhance member experience and operational efficiency, ensuring we meet the evolving needs of our members in a competitive landscape. 
 
Job Qualifications: College degree in relevant field or equivalent experience preferred. Minimum of five years’ experience in a financial services organization.
 
Essential Functions:
<ul>
<li>Provide leadership, strategic direction, and resource stewardship to the contact center, payments, cards, ITM, and member facing fraud teams.</li>
<li>Collaborate with executive leadership in setting and driving organizational vision and operational strategy designed to accommodate the sustained growth objectives of the credit union.</li>
<li>Develop and deliver solutions that enhance member experience across all electronic and payment channels.</li>
<li>Create strategic plans and recommendations to ensure we meet the evolving needs of our members in a competitive landscape.</li>
<li>Manage teams and processes that improve forecasts and staffing plans; develop plans to address periods of increased call volume, ITM engagements or payment processing activities.</li>
<li>Manage overall operational and compliance performance to meet or exceed defined member service expectations.</li>
<li>Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.</li>
<li>Prepare departmental performance reports by collecting, analyzing, and summarizing data and trends.</li>
<li>Maintain and improve department operations by monitoring systems and process performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, and managing system and process improvement and quality assurance programs.</li>
<li>Builds strong collaborative relationships across functional areas within the organization.</li>
<li>Maintain professional and technical knowledge by tracking emerging trends in electronic services operations, reviewing professional publications, and benchmarking industry leading practices.</li>
<li>Implement effective training, coaching and development plans to enhance member experience across digital channels.</li>
<li>Lead by example, by maintaining high standards of excellence and sustaining a culture of high morale and engagement by developing comprehensive employee engagement plans.</li>
<li>Manages and optimizes end-to-end ITM, card and payment operations, including transaction processing, settlement, and reporting.</li>
<li>Develops and enforces policies, procedures, and performance metrics to drive operational excellence, compliance, and member satisfaction.</li>
<li>Builds and leads a high-performing team including onboarding, training, coaching, and performance development.</li>
<li>Develops and supports executive reporting capturing key performance indicators.</li>
<li>Collaborates with internal teams and external partners to identify and implement workflow improvements.</li>
<li>Implement fraud prevention strategies and tools to mitigate digital, card and payment risks.</li>
<li>Partners with Technology to implement and/or improve digital and payment strategies. </li>
<li>Partners with Compliance and Risk to mitigate fraud risk and maintain digital and payment compliance.</li>
<li>Works closely with other departments to ensure members receive the best digital and payment experience. </li>
<li>Maintains a deep understanding of payment rules. i.e. Mastercard, Reg E, NACHA, and Instant Payments (FedNow &amp; RTP).</li>
<li>Ensures all digital banking, payment and card operations comply with relevant laws, regulations, standards, and internal policies.</li>
<li>Identifies and leads initiatives to streamline operations, reduce costs, and enhance member experience across all channels.</li>
<li>Stays current on industry trends, technologies, and regulatory changes to ensure the organization remains competitive and forward-looking.</li>
<li>Maintains a relationship with digital service, card and payment vendors.</li>
<li>Oversees area specific vendor performance, service delivery, and compliance with service level agreements (SLAs), escalating and resolving issues as needed.</li>
</ul>
 
Requirements:
Skills/Abilities/Knowledge:
<ul>
<li>Must have an advanced understanding of credit union or banking operations.</li>
<li>Must have strong interpersonal and leadership skills; able to influence, motivate, and build effective cross-functional teams.</li>
<li>Must have a strategic mindset with the ability to analyze data and trends to drive performance improvements.</li>
<li>Must have strong verbal and written communication skills, with the ability to effectively communicate change and organizational priorities.</li>
<li>Must have a high level of organization and attention to detail, managing multiple priorities with minimal supervision.</li>
<li>Must have a demonstrated ability to navigate and resolve complex operational challenges and regulatory issues.</li>
<li>Must have proficiency in Microsoft Office applications (Word, Excel, Outlook) and core banking systems.</li>
<li>Must have high ethical standards, discretion, and a commitment to confidentiality.</li>
<li>Should possess a strong commitment to providing exceptional service to Enrichment Federal Credit Union’s members.</li>
</ul>
 
Mental &amp; Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.
 
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description does not constitute a written or implied contract of employment. I acknowledge receipt of this job description.

Vice President of eServices

<h3>Job Description</h3>
Job Description
Position Purpose
Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.
 Job Scope
Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager.
 Essential Functions
1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
2) To successfully complete the Management Training Program.
3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager. 
4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations.
6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination.
7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination. 
8) Enforcement of Company Safety Policies.
9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store.
10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget.
11) To assign duties and properly train all employees to properly perform their assignments according to company procedure.
12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies.
13) To transmit/report payroll information accurately and in a timely manner per policy.
14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution.
15) To maintain good standards of cleanliness throughout all areas of the store. 
16) To maintain clean and organized merchandise displays in all departments.
17) To maintain well organized office and stock room areas.
18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office.
19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure.
20) To supervise the pricing of all merchandise according to company procedure.
21) To keep the District Manager/RVP informed of:
a. Any defective merchandise received.
b. Fast and slow sellers.
c. Problems with direct vendor shipments.
22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced.
23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure.
24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure.
25) To notify in advance your District manager of your absence from the store during normal scheduled work hours.
26) To maintain the confidentiality of all store sales, records, or any other company information.
27) To receive approval of the District Manager for all expenditures over $50.00.
28) To work designated hours as required by the District Manager.
29) To perform any other jobs or duties that may be required or assigned to you.
30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs.
31) Project positive leadership
a. Appearance 
b. Professionalism
c. Communication Skills
d. Knowledge
e. Judgment
f. Objectivity
g. Morale of store employees
32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner.
33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels.
34) To call in deposit information on a daily basis as required by corporate.
35) Ordering merchandise weekly to maintain in-stock and maximize sales.
Authority
1) To hire store personnel as per company policy with approval of District Manager.
2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager.
3) Conduct annual performance reviews and request pay adjustments to District Managers.
4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company.
5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions. 
 Qualifications and Skills Required
ü High School Diploma or GED
ü 3+ years of related experience in store management
ü Ability to effectively communicate in English
ü Strong planning, coaching, analytical and communication skills
ü Strong written and verbal communication skills
ü Team-oriented work style
 Working Conditions
ü Retail store environment where extended periods of standing are required
ü Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
ü Retail store stockroom environment subject to fluctuations in temperature
ü Occasional lifting and maneuvering of merchandise and displays
ü Frequent lifting and maneuvering of merchandise and displays
ü Exposure to dust and extreme temperatures while unloading trailers
ü Scheduled work hours may vary, to include evenings and weekends
ü Occasional use of ladders required
 Education Equivalency
ü AS/AA degree plus 2 years of related experience

STORE MANAGER

<h3>Job Description</h3>
Job Description
Care Advantage, Inc has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic
We currently looking for a Director of Care Support to join our growing team, working out of our corporate office in the North Chesterfield area
We offer a competitive wage, excellent benefit package to include 17 days of paid vacation and 10 paid company holidays along with the opportunity to join a winning team. We invite you to apply today!
Care Advantage, Inc. a home care company that specializes in one-on-one quality personal care and companionship in the home, hospital, nursing home or rehabilitation center. Care Advantage serves patients in the Virginia, Maryland, Delaware and greater Washington D.C. area. We tailor make care plans that works for our clients whether transitioning from the hospital to home or companionship for a few hours a day. Our staff is comprised of individuals who care about the patients we serve and the services we deliver. Care Advantage is here to give families and facilities peace of mind and to provide affordable nursing help with whatever is needed, whenever it is needed.
Job Summary:
The Director of Care Support (DCS) is a member of the Care Advantage team under the supervision of the Executive Vice President. The DCS is responsible for managing and leading all Care Services functions and leading CS team members. The DCS oversee daily work activities while actively taking calls as needed to coordinate care services. The DCS adheres to all Federal, State, Local and Company policies and regulations. This position promotes and supports the Company's core values of Compassion, a positive Attitude, Respect and Excellence.
Essential Job Responsibilities:
<ul>
<li>The DCS leads daily call center activities for all of Personal Care to include but not limited to:
<ul>
<li>Hires, guides and motivates Care Support staff, and leaders, providing performance structure and correction to align activities with the company's core values and the needs of the community</li>
<li>Reviews call data regularly for training and awareness purposes</li>
<li>Ensures a continue positive momentum in the call center data records to include number of calls answered, time to answer, customer satisfaction, etc.</li>
<li>Develops training programs to increase knowledge and capability of Care Support staff</li>
<li>Creates schedule for Care Support team and manages time off requests</li>
<li>Reports out on trends and call center data weekly</li>
<li>Works with leadership to brainstorm and problem solve issues that arise</li>
</ul>
</li>
<li>Effectively performs regional scheduling activities
<ul>
<li>Performs and oversees scheduling needs for each branch office within the region after hours and on weekends to ensure all clients' needs are met timely and accurately</li>
<li>Fields calls from clients, and primary caregivers (family members) and caregivers and takes appropriate action in a timely manner</li>
<li>Acts as a liaison, communicating between office team and clients/caregivers afterhours and on the weekends</li>
<li>Responds promptly to urgent needs and communicates appropriately</li>
</ul>
</li>
</ul>
Universal Job Responsibilities:
<ul>
<li>Understands and promotes Mission, Vision &amp; Values at all times</li>
<li>Adheres to all Company standards and policies</li>
<li>Ensures timely resolution to problems, concerns or complaints brought to your attention and relay to applicable staff members</li>
<li>Responsible for reflecting behavior, attitude, and appearance appropriate for the Company, the position and your current activity</li>
<li>Responsible for communicating effectively and cohesively with others within the office, field staff, our clients, and vendors</li>
<li>Displays a commitment to service excellence through seeking opportunities for improvement, producing quality work, adapting well to change, being an active listener and solid communicator</li>
<li>Performs additional tasks as noted by office administration</li>
</ul>
 Requirements:
<ul>
<li>High School Graduate or G.E.D. equivalent, with a minimum of two years working in a call center environment</li>
<li>Experience working in a leadership role and with call metrics</li>
<li>Attention to detail, be organized and possess strong communication skills</li>
<li>Satisfactory reference from prior employers</li>
<li>Excellent customer service a MUST</li>
<li>Must be able to work in the assigned office location, be on time and be reliable</li>
</ul>
If this sounds like you and your desire to join a growing team then we invite you to apply today!
Location: 23112, 23114, 23235, 23238, 23832
 Job Posted by ApplicantPro

Director of Care Support - Full-Time

<h3>Job Description</h3>
Job Description
NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.
 
PURPOSE OF POSITION:
To develop and then execute on a reoccurring basis Internal Operating Audits for Donated Goods Retail, Administrative departments, and Mission Services Programs. This position also assists with the ongoing development and execution of the Asset Protection and Safety compliance training programs. This person conducts additional auditing as directed, trainings, investigations, general safety assessments, security duties, and other general administrative asset protection duties as assigned.
DUTIES AND RESPONSIBILITIES:
Conducts audits and investigations with integrity, accuracy and professional skepticism while ensuring they are completed in a timely manner as required. Assists and performs maintenance of the Internal Audit Program. Evaluates existing audit programs and then provides recommendations on changes to execute as approved. Identifies risk areas for theft and fraud and under the direction of the Vice President of Risk and Compliance, coordinates and executes investigations. Develops, promotes, and executes Asset Protection and Safety (APS) compliance trainings for the company. Works with a cross-functional team including the Corporate Learning &amp; Development Manager, Asset Protection and Safety team members, and the Marketing Department. Takes an active role in preventing, detecting, investigating, resolving, and reporting internal and external theft issues as well as violations of policy. Prepares accurate incident and audit reports as applicable. Reports all incidents to the Director of Asset Protection and Safety. Performs security and safety inspections as directed. Maintains confidentiality of information. Receives work assignments and instructions. Answers questions and communicates with management, co-workers, program participants, and the public. Provides training both during monthly ambassador training meetings and during completion of audits as required, as needs arise. May be asked to support general Asset Protection and Safety functions such as supporting the Security Operations Center, maintenance of numerous security systems, case management, and exception reporting systems. Drives on company business as required.
MINIMUM JOB REQUIREMENTS:
High school Diploma or GED. Must have intermediate to advanced computer skills in Microsoft Office Applications. Must have excellent written and verbal communication skills. Two (2) years prior experience in business operations, administrative functions, Asset Protection and Safety or internal auditing experience is preferred. Ability to work multiple store locations and flexible hours with ability to be on call 24 hours. Ability to work with minimum supervision. Must have own or access to a reliable vehicle, a valid California driver’s license, liability insurance, and a DMV record that is acceptable to Goodwill’s insurance company.

Internal Auditor

<h3>Job Description</h3>
Job Description
Position Purpose
Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.
 Job Scope
Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager.
 Essential Functions
1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
2) To successfully complete the Management Training Program.
3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager. 
4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations.
6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination.
7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination. 
8) Enforcement of Company Safety Policies.
9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store.
10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget.
11) To assign duties and properly train all employees to properly perform their assignments according to company procedure.
12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies.
13) To transmit/report payroll information accurately and in a timely manner per policy.
14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution.
15) To maintain good standards of cleanliness throughout all areas of the store. 
16) To maintain clean and organized merchandise displays in all departments.
17) To maintain well organized office and stock room areas.
18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office.
19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure.
20) To supervise the pricing of all merchandise according to company procedure.
21) To keep the District Manager/RVP informed of:
a. Any defective merchandise received.
b. Fast and slow sellers.
c. Problems with direct vendor shipments.
22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced.
23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure.
24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure.
25) To notify in advance your District manager of your absence from the store during normal scheduled work hours.
26) To maintain the confidentiality of all store sales, records, or any other company information.
27) To receive approval of the District Manager for all expenditures over $50.00.
28) To work designated hours as required by the District Manager.
29) To perform any other jobs or duties that may be required or assigned to you.
30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs.
31) Project positive leadership
a. Appearance 
b. Professionalism
c. Communication Skills
d. Knowledge
e. Judgment
f. Objectivity
g. Morale of store employees
32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner.
33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels.
34) To call in deposit information on a daily basis as required by corporate.
35) Ordering merchandise weekly to maintain in-stock and maximize sales.
Authority
1) To hire store personnel as per company policy with approval of District Manager.
2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager.
3) Conduct annual performance reviews and request pay adjustments to District Managers.
4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company.
5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions. 
 Qualifications and Skills Required
ü High School Diploma or GED
ü 3+ years of related experience in store management
ü Ability to effectively communicate in English
ü Strong planning, coaching, analytical and communication skills
ü Strong written and verbal communication skills
ü Team-oriented work style
 Working Conditions
ü Retail store environment where extended periods of standing are required
ü Retail store stockroom environment subject to fluctuations in temperature
ü Occasional lifting and maneuvering of merchandise and displays
ü Frequent lifting and maneuvering of merchandise and displays
ü Exposure to dust and extreme temperatures while unloading trailers
ü Scheduled work hours may vary, to include evenings and weekends
ü Occasional use of ladders required
 Education Equivalency
ü AS/AA degree plus 2 years of related experience

<h3>Job Description</h3>
Job Description
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:&nbsp;
Seeking a dynamic, results-driven leader to join our Hospitality, Retail and Guest Services leadership team to drive Hospitality and related enterprise revenue opportunities by leading the strategic direction for the Revenue Optimization, Sales, Wholesale and Distribution teams to drive profitability and achieve revenue targets. The Vice President of Sales and Revenue Optimization will blend strong commercial instincts with sophisticated analytical capabilities to drive integrated commercial strategies that balance short-term revenue goals with long-term growth by driving enterprise-wide direct sales strategies. Primary focus areas will include hospitality revenue, group sales and international/domestic wholesale channels across all lines of business. &nbsp;This position will create a culture of success, ongoing data-driven strategies, business development, and goal achievement. 
The VP will also prioritize continued development of a high-performing team focused on data-driven decision-making and disciplined revenue forecasting. &nbsp;The VP will build a best-in-class organization in alignment with enterprise talent philosophies that drive sustainable outcomes for the company.
This role reports directly to Greg Sullivan, Executive Vice President of Hospitality, Retail/Rental &amp; Guest Services.
Job Specifications:
<ul>
<li>&nbsp;Starting Wage: $200,000 - $250,000 + annual bonus + equity</li>
<li>&nbsp;Employment Type: Year Round</li>
<li>&nbsp;Shift Type: Full Time</li>
<li>&nbsp;Housing Availability: No</li>
</ul>
Key Responsibilities:
Revenue Optimization: • &nbsp; &nbsp;Actively engage and partner with marketing and lodging operations to drive overall revenue and establish successful revenue strategies, channel and partner programs, while engaging as an active collaborator with the Marketing, Sales and Operations leadership team.&nbsp; • &nbsp; &nbsp;Spearhead total revenue optimization initiatives across ancillary streams, including working collaboratively with internal and external stakeholders to drive overall visitation to the portfolio of resorts.&nbsp; • &nbsp; &nbsp;Oversee continuous improvement of sales and revenue management systems, tools, and processes that ensure accountability, transparency, and performance tracking at all levels; standardize systems, contracts, procedures and booking processes and reporting. • &nbsp; &nbsp;Proactively review and interpret leading lodging indicators of visitation to our resorts, helping to provide valuable insights to improve forecasting and business planning.
Sales Leadership: • &nbsp; &nbsp;Accountability of the overall Sales function for all lines of the business, providing a clear vision and analysis of global sales trends, industry and business forecasting, risk assessments and development of key drivers.&nbsp; • &nbsp; &nbsp;Define, establish, and continuously improve overall sales approach, benchmarks and expectations for the enterprise that will ensure growth of a healthy sales pipeline, focused funnel management, appropriate closure ratios, controlled sales cycles, and appropriate measuring of performance of the overall sales force.&nbsp; • &nbsp; &nbsp;Lead the development and execution of enterprise-wide direct sales and wholesale channel strategies, based on the above analysis, for developing business and achieving the Company’s sales goals.
Strategic Planning and Cross-Functional Leadership: • &nbsp; &nbsp;Lead teams with forward-thinking business acumen in support of enterprise resort and line of business strategic priorities, fostering collaboration and alignment in pricing, distribution, and direct/indirect sales strategies. • &nbsp; &nbsp;Mentor, coach and counsel direct reports on overall performance and provide guidance and recommendations to develop leaders and teams in line with company talent philosophies while establishing clear succession planning for long-term enterprise-wide success.&nbsp; • &nbsp; &nbsp;Excellent leadership, interpersonal, communication, management and organizational skills with a proven track record of driving revenue and growth.
Job Requirements:&nbsp; • &nbsp; &nbsp;12+ years progressive experience in Sales and Revenue Management related roles; 8+ years of supervisory experience&nbsp; • &nbsp; &nbsp;Experience with centralized corporate functions and a matrixed environment • &nbsp; &nbsp;Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and increasingly complex strategic business challenges and issues – incorporating the newest ideas, technologies, and approaches to business. • &nbsp; &nbsp;Understanding of Distribution platforms and how Property Management systems, Revenue Management systems, call center and distribution platforms interface in hotel/vacation rental environments • &nbsp; &nbsp;Computer skills: &nbsp;Delphi, Salesforce.com, MS Office • &nbsp; &nbsp;A brave, ambitious, and passionate leader who is comfortable in his/her own skin while also demonstrating a high level of emotional intelligence and self-awareness • &nbsp; &nbsp;Strong analytical and organizational skills
The expected Total Compensation for this role is&nbsp;$200,000 - $250,000 + annual bonus + equity. Individual compensation decisions are based on a variety of factors. &nbsp;
Job Benefits
<ul>
<li>Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </li>
<li>MORE employee discounts on lodging, food, gear, and mountain shuttles</li>
<li>401(k) Retirement Plan </li>
<li>Employee Assistance Program</li>
<li>Excellent training and professional development</li>
</ul>
Full Time roles are eligible for the above, plus:
<ul>
<li>Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li>
<li>Free ski passes for dependents</li>
<li>Critical Illness and Accident plans</li>
</ul>
Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. 
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.&nbsp; 
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;509059 Reference Date:&nbsp;06/07/2025&nbsp; Job Code Function:&nbsp;Sales&nbsp;

VP Sales and Revenue Optimization

<h3>Job Description</h3>
Job Description
​Salary: &nbsp;120-130k
Other Forms of Compensation:&nbsp;&nbsp;
Pay Grade:&nbsp;16&nbsp;
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry &amp; Linen, Facilities Management, and Ambulatory EVS. Learn more at <a href="http://www.Crothall.com" target="_blank">www.Crothall.com</a>.
Job Summary
The Director of Biomedical Services II provides leadership for our comprehensive Healthcare Technology Management (HTM) service program for assigned hospital account(s) with focus on optimizing equipment uptime, program compliance and ensuring safety/perforTmance in a cost-conscious, expeditious manner.&nbsp;
JOB DUTIES AND RESPONSIBILITIES:
Respond expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns. Organize and/or provide in-service educational programs on use of equipment. Manage the repair, install, maintain, calibrate, and inspect complex clinical equipment, instrumentation, and systems. Assign routine repairs, inspections, and installations to subordinates and observe their performance. Manage planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements. Supervise and instruct biomedical equipment maintenance personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems. Provide input on client capital replacement strategies for medical equipment and the maintenance requirements.&nbsp; Manage the equipment database (CMMS) and be able to generate fail code, corrective and planned maintenance completion reports. Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and in good working order before use, and follow the 5S cleaning methodology. Has flexibility to work augmented shifts based on the unit’s needs to meet with client’s contractual requirements Prepare, present, and explain the equipment database (CMMS) reports to management as required. When required, represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications. Establish and administer on-call schedule; assume on-call responsibilities as necessary. Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures. Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts when the Technical Resource Center is not available. Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures.&nbsp; Complete all required training (e.g., skills-based, client, work-related, certification). Manage disciplinary issues and other employee relations concerns with guidance from Human Resources, Regional Director of Operations and/or Vice President.&nbsp; Participate in the hiring process; assist company in meeting affirmative action goals. Perform other duties as assigned that are intrinsic to the successful operation of the account and company.
QUALIFICATIONS:
Education: Associates degree in biomedical equipment technology, electronic equipment technology, or military training preferred. An equivalent combination of education and experience can be substituted. Certification(s) preferred i.e. CHTM, CBET, A+, etc.
Experience: Minimum of seven (7) years servicing a broad representation of clinical/patient care equipment in a hospital environment. Leadership ability required. Experience in supervision of on-site hospital technicians preferred.
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.&nbsp;
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Flexible Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID:&nbsp;1429361
Crothall Healthcare&nbsp;
ASHLEY VAVROCK&nbsp;
[[req_classification]]&nbsp;

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