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Program Specialist (Sales) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Program Specialist (Sales) and help shape the future of healthcare where you'll be an integral part of our OneCare Sales &amp; Marketing team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Under general supervision, you will assist and support the Director of Sales and Marketing in a wide variety of duties related to broker support. You will work closely with the director to support agents and brokers, including certification, email and phone support and supply requests. Additionally, you will oversee the agent broker payment process. You will also will be responsible for assisting in the research of sales allegations, Complaint Tracking Module (CTM) complaints, grievances, preparing reports, commission reports, submitting check requests to accounting, supporting agent/broker processes and coordinating events related to broker activities. Lastly, you will interface and work collaboratively with internal staff, agents/brokers and providers to ensure that policies and procedures meet regulatory requirements for operations and support other key CalOptima Health provider relations staff on related projects. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Serves as the primary health plan support and point person with agent/brokers, other CalOptima Health departments for administrative functions of operating OneCare Health Maintenance Organization Dual Special Needs Plan (HMO D-SNP) Outreach and Education and Provider Relations departments.</li>
<li>Assists the team with quality checks for enrollment, disenrollment and payment processing to ensure the Field Marketing Organizations (FMO), independent agents, community partners and other vendors are compliant with all regulatory and CalOptima Health requirements in accordance with the agreement.</li>
<li>Participates in CalOptima Health workgroups to meet its contractual requirements with the Center for Medicare and Medicaid (CMS), California Department of Health Services (DHCS), Department of Managed Health Care (DMHC) and any other applicable entity.</li>
<li>Supports department staff to maintain health plan management operations, including staying updated with relevant CMS and Medi-Cal regulations and requirements.</li>
<li>Coordinates community events in support of member or provider outreach team functions.</li>
<li>Acts as liaison between CalOptima Health and the community to effectively resolve issues.</li>
<li>Prepares meeting materials, meeting set-up, minute taking, etc., as designated by the director.</li>
<li>Maintains an inventory of marketing, enrollment supplies, including monitoring needs and ordering for supplies, member material and promotional items for the Sales and Marketing department.</li>
<li>Coordinates delivery/shipment of marketing brochures and enrollment/sales kits for the FMO/broker agencies.</li>
<li>Monitors the agent support mailbox and dedicated phone number and responds to inquiries or redirects to appropriate staff or department for assistance.</li>
<li>Provides support for specific and/or ongoing projects, such as generating reports, logs, calendars and mailings, applying general business practices, as well as CalOptima Health policies and procedures.</li>
<li>Maintains confidential and sensitive information and files regarding management projects, policy and personnel, ensuring appropriate follow-up.</li>
<li>Participates in Audit and Oversight Committee meetings as needed. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree PLUS 1 year of work experience in health care administration with demonstrated or potential competence in working with health plan management functions required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Experience with agent/broker field organizations or broker agencies. </li>
<li>Experience in provider relations, Medicare or Medi-Cal enrollment and eligibility.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A </li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 305 - $55,966 - $83,949 ($26.91 - $40.3601). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6687144&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is November 12, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6687144" target="_blank">https://jobs.caloptima.org/jobs/program-specialist-sales-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-686bb121abedf041a5969a6f34bb8a09

Program Specialist (Sales)

Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6687129&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is November 11, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6687129" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-c3fb6d6c-517c-418f-8d64-895099286932</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-de8018e655f9b64388465261ce5f3fed

Member Liaison Specialist (Customer Service)

TITLE: State Specialist Disaster Health and Wellness Chief&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
DEPARTMENT: Community Resource Development (CRD)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
REPORTS TO: Assistant Extension Administrator
EFFECTIVE DATE: Position will remain open until filled
EMPLOYMENT STATUS: Full-Time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;
EMPLOYMENT CLASSIFICATION: Exempt

PRINCIPAL PURPOSE OF JOB: As the Extension State Specialist for Disaster Health and Wellness Chief, you will be responsible for leading and coordinating disaster health and wellness programs within the extension services of your state. Your primary role will be to develop and implement strategies to promote community resilience, emergency preparedness, and overall well-being in the face of disasters and emergencies.
ESSENTIAL JOB FUNCTIONS:&nbsp;
<ul>
<li>Develop, implement, and oversee disaster health and wellness programs in collaboration with extension agents, community organizations, and relevant stakeholders.</li>
<li>Stay updated on current research, best practices, and emerging trends in disaster health and wellness to inform program development.</li>
<li>Provide leadership and guidance to extension agents and other staff members involved in disaster health and wellness initiatives.</li>
<li>Create or research best practices into educational materials that extension staff may implement or utilize for programming.</li>
<li>Create educational programming the comes from growing food from controlled environments; working and building collaboration with other extension nutrition expertise and programs to combat health disparities within marginalized communities.</li>
<li>Create recipes, fax sheets, and publications revolving from the variety of area foods KSU grows.</li>
<li>Conduct educational workshops, training sessions, and public presentations to raise awareness about disaster health and wellness topics.</li>
<li>Develop educational materials, resources, and tools to support community members in preparing for, responding to, and recovering from disasters.</li>
<li>Foster partnerships with local, state, and federal agencies, as well as community organizations, to promote collaboration and maximize the impact of disaster health and wellness efforts.</li>
<li>Conduct needs assessments to identify the specific disaster health and wellness challenges and priorities within different communities.</li>
<li>Analyze data and information gathered through assessments to inform the development of targeted intervention strategies and programs.</li>
<li>Collaborate with extension agents, researchers, and subject matter experts to develop comprehensive disaster health and wellness plans.</li>
<li>Provide training and capacity-building opportunities to extension agents, community leaders, and other stakeholders to enhance their knowledge and skills in disaster health and wellness.</li>
<li>Develop and deliver train-the-trainer programs to ensure the sustainability and scalability of disaster health and wellness initiatives.</li>
<li>Foster a culture of continuous learning by organizing conferences, webinars, and workshops to disseminate information and share best practices.</li>
<li>Establish evaluation frameworks and metrics to assess the effectiveness and impact of disaster health and wellness programs.</li>
<li>Collect and analyze data to evaluate program outcomes and identify areas for improvement.</li>
<li>Prepare reports and presentations summarizing program activities, achievements, and future recommendations for stakeholders and funders.</li>
</ul>
OTHER DUTIES:&nbsp;The position will conduct other duties as required.
QUALIFICATIONS:&nbsp;
<ul>
<li>Master’s degree in public health, emergency management, community health, or a related field required. A Ph.D. degree is preferred.</li>
<li>Extensive experience in disaster health and wellness, emergency preparedness, or a related field.</li>
<li>Knowledge of public health principles, community engagement strategies, and disaster response and recovery processes.</li>
<li>Strong leadership skills with the ability to motivate and inspire teams.</li>
<li>Excellent communication and presentation skills to effectively convey information to diverse audiences. Proficiency in data analysis and program evaluation techniques.</li>
<li>Ability to establish and maintain effective partnerships and collaborations with various stakeholders.</li>
<li>Flexibility to travel within the state and work evenings or weekends as needed.</li>
</ul>
Licensing and Certifications: None
PHYSICAL REQUIREMENTS:&nbsp;
<ul>
<li>Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.</li>
</ul>
The College of Agriculture, Community, and the Sciences strives for inclusive excellence and is interested in qualified candidates who can contribute to this effort through their research, teaching, and/or Extension programs.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

State Specialist Disaster Health and Wellness Chief

<h3>Job Description</h3>
Job Description
We're Hiring: Travel Agent at Prestige Travel Agency!
About Us: At Prestige Travel Agency, we specialize in creating unforgettable travel experiences for our clients. From exotic getaways to business trips, we turn dreams into journeys.
Position Overview: We are looking for a passionate and customer-focused Travel Agent to join our team. If you love travel, enjoy helping people plan their perfect trips, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
<ul>
<li>Assist clients with booking flights, hotels, tours, and transportation.</li>
<li>Provide expert advice on destinations, itineraries, and travel packages.</li>
<li>Keep up-to-date with travel trends, deals, and industry regulations.</li>
<li>Resolve client inquiries and issues with professionalism.</li>
<li>Build lasting relationships with clients and travel partners.</li>
</ul>
Requirements:
<ul>
<li>Previous experience in travel, tourism, or customer service preferred.</li>
<li>Strong communication and organizational skills.</li>
<li>Familiarity with booking systems and online travel tools.</li>
<li>Passion for travel and delivering exceptional customer service.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits.</li>
<li>Opportunities for professional growth and training.</li>
<li>Exciting work environment surrounded by travel enthusiasts.</li>
</ul>
How to Apply: Send your resume and a short cover letter to <a href="mailto:prestigetravelagencybymich@gmail.com" target="_blank">prestigetravelagencybymich@gmail.com</a> or apply directly here!! Start your journey with Prestige Travel Agency today!

Travel Agent

<h3>Job Description</h3>
Job Description
Tour Operations Reservations Sales Agent for a well-established Tour Operations company in northern NJ. This is an in-house position. Business hours M-F-9:00 AM to 5:00 PM, rotating Saturday 10:00 AM to 3:00 PM with OT. The primary responsibility is to handle bookings and reservations for travel packages, tours, to Italy, Greece, Spain/Portugal and Hawaii. This role requires excellent customer service skills, attention to detail, and strong communication abilities to ensure clients have a smooth and satisfactory booking experience.
Key Responsibilities:
<ol>
<li>Managing Reservations:</li>
</ol>
<ul>
<li>Process bookings for tours, accommodations, transportation, and activities.</li>
<li>Confirm and amend reservations, handling any changes or cancellations.</li>
<li>Ensure accuracy in reservation details, including dates, names, and special requests.</li>
<li>Work with Travel Agencies as well as the public.</li>
</ul>
Customer Service:
<ul>
<li>Respond to client inquiries via phone, and email regarding tours and travel packages.</li>
<li>Provide detailed information about available packages, pricing, and itinerary details.</li>
<li>Assist clients with special requests, such as dietary requirements, accessibility needs, or other preferences.</li>
</ul>
Sales and Upselling:
<ul>
<li>Promote and upsell additional services such as excursions, insurance, or premium upgrades.</li>
<li>Explain tour packages and services to potential customers, encouraging bookings.</li>
</ul>
Handling Issues and Complaints:
<ul>
<li>Resolve any booking-related issues or complaints promptly and professionally.</li>
<li>Offer alternative solutions in the event of overbooking or unexpected cancellations.</li>
</ul>
Administrative Tasks:
<ul>
<li>Maintain accurate records of bookings, payments, and client interactions.</li>
<li>Keep up-to-date with travel policies, destination updates, and promotional offers.</li>
<li>Generate reports on booking statistics, customer feedback, and revenue.</li>
</ul>
Skills Required:
<ul>
<li>Strong Communication Skills: Ability to communicate clearly and persuasively with clients and partners.</li>
<li>Attention to Detail: Ensure accuracy in bookings and reservations to avoid errors.</li>
<li>Customer-Oriented: Focus on providing excellent service to create positive client experiences.</li>
<li>Organizational Skills: Handle multiple bookings and inquiries efficiently.</li>
<li>Problem-Solving: Address challenges and resolve customer issues.</li>
<li>Familiarity with Booking Software: Experience with reservation systems and travel management tools.</li>
</ul>
Qualifications:
Experience: Prior experience in customer service, travel agencies, or tourism.
<ul>
<li>Technical Skills: computer savvy with general knowledge of Sabre GDS</li>
<li>Languages: Fluency in multiple languages can be a plus, especially in international tourism.</li>
</ul>
Company DescriptionWe are a staffing firm looking to help people find the right match for their career goals! 
<h3>Company Description</h3>
We are a staffing firm looking to help people find the right match for their career goals!

<h3>Job Description</h3>
Job Description
Job Title: Remote Travel Agent Hourly Pay: $22 - $28/hour
Summary: 
 
We are seeking a passionate and detail-oriented Travel Agent to help clients plan memorable travel experiences. In this role, you’ll assist with booking flights, accommodations, and transportation while offering expert recommendations tailored to each traveler’s needs. If you love travel and enjoy providing excellent customer service, we’d love to hear from you.
Job Responsibilities:
 
<ul>
<li>Book flights, hotels, car rentals, and travel services based on client preferences</li>
<li>
Offer personalized travel advice and destination recommendations
</li>
<li>Assist clients with travel documentation needs such as visas and insurance</li>
<li>
Handle changes, cancellations, and booking issues efficiently
</li>
<li>
Stay updated on travel regulations, trends, and promotions
</li>
<li>
Maintain accurate records of client bookings and preferences
</li>
<li>
Provide information on local customs, attractions, and safety tips
</li>
<li>
Coordinate group or corporate travel requests when needed
</li>
<li>Ensure clients receive support before, during, and after their trip</li>
</ul>
Qualifications:
 
<ul>
<li>High school diploma or equivalent; degree in Travel, Tourism, or Hospitality preferred</li>
<li>
1+ years of experience as a travel agent or in customer service
</li>
<li>
Knowledge of travel destinations and booking platforms
</li>
<li>
Strong communication and multitasking skills
</li>
<li>
Proficiency with reservation software and office tools
</li>
<li>
Attention to detail and a customer-focused mindset
</li>
<li>Passion for travel and helping others explore the world</li>
</ul>
Perks &amp; Benefits:
 
<ul>
<li>
Hourly pay: $22 - $28
</li>
<li>
Health, dental, and vision coverage
</li>
<li>
Paid time off and holidays
</li>
<li>
Discounts on travel services
</li>
<li>
Training and career development opportunities
</li>
<li>
Supportive, team-based remote work environment
</li>
</ul>

<h3>Job Description</h3>
Job Description
At Prestige Travel Agency, we turn travel dreams into reality. From exotic getaways to business trips, we help our clients experience the world with ease and excitement.
Position Overview: We are seeking a motivated Remote Travel Agent to join our team. If you have a passion for travel, excellent communication skills, and enjoy helping clients plan unforgettable trips, this role is perfect for you!
Responsibilities:
<ul>
<li>Assist clients in planning and booking flights, hotels, tours, and transportation.</li>
<li>Provide expert advice on destinations, itineraries, and travel packages.</li>
<li>Stay updated on travel deals, promotions, and industry regulations.</li>
<li>Handle client inquiries and resolve issues professionally.</li>
<li>Build and maintain strong client relationships.</li>
</ul>
Requirements:
<ul>
<li>Previous experience in travel, tourism, or customer service is preferred.</li>
<li>Strong organizational and communication skills.</li>
<li>Familiarity with online booking systems and travel tools.</li>
<li>Passion for travel and providing exceptional client experiences.</li>
</ul>
What We Offer:
<ul>
<li>Work from anywherefully remote position.</li>
<li>Competitive salary and benefits.</li>
<li>Opportunities for career growth and professional development.</li>
<li>Be part of a supportive and travel-loving team.</li>
</ul>
How to Apply: Send your resume and a brief cover letter to <a href="mailto:prestigetravelagencybymich@gmail.com" target="_blank">prestigetravelagencybymich@gmail.com</a> or apply via LinkedIn. Embark on your next adventure with Prestige Travel Agency!

TRAVEL ADVISOR - AGENT

<h3>Job Description</h3>
Job DescriptionDescription:
Love Travel? Passionate about customer service? Detail-obsessed? If you are a driven person who believes travel changes lives, we’d love to hear from you! Fly My Group is a leading provider of group and individual airfare services. The Fly My Group team is unlike any other because we are composed solely of passionate people that always work hard to generate a positive experience for every customer they encounter, every time!
 
We are currently seeking passionate and outgoing Group Air Specialists to join our Burnsville, MN and Bozeman, MT office. Our team works to provide excellent customer service to our clients by managing group airfare. Travel can be a daunting task and our team takes out the stress of air travel while building long lasting relationships with our clients.
 
As a Group Air Specialist, you’ll be responsible for ensuring our client’s group airfare needs are met with precision, care, and a little bit of magic.
 
What you will do:
<ul>
<li>Build strong relationships with clients by booking, selling, and managing group airfare from beginning to end</li>
<li>Negotiate competitive group airfare rates and terms to give our customers the best deals</li>
<li>Effectively and quickly communicate and manage group bookings, deadlines, and invoices</li>
<li>Price shop and monitor every group for better fares and itineraries</li>
<li>Provide over-the-top, positive “wow factor” support to customers via email and over the phone</li>
<li>Develop and maintain strong relationships with customers by anticipating and effectively responding to service issues and requests</li>
<li>Actively contribute to our supportive and positive team</li>
<li>Other duties as assigned that positively impact our customers and company</li>
</ul>
Requirements:
We’re looking for passionate problem-solvers with a keen eye for detail and a customer-first mindset. The ideal candidate will have:
<ul>
<li>A customer-service background, ideally in an office environment.</li>
<li>A knack for organization and multitasking: juggling multiple bookings, deadlines, and details for multiple groups with accuracy and ease.</li>
<li>Strong communication skills: whether it’s crafting a friendly and professional email or talking directly to our clients, effective communication towards clients, peers, and management is a must.</li>
<li>A positive, can-do attitude: we only look for positive and collaborative individuals to join our team!</li>
<li>Strong proficiency with Gmail, Microsoft, and other online business tools.</li>
<li>Strong problem-solving and basic math skills.</li>
<li>Thrives both independently and in a team environment.</li>
<li>GDS experience is preferred, but not required.</li>
<li>High school diploma or equivalent: we value attitude, customer service, and skills.</li>
<li>This full-time role is based onsite at our Bozeman, MT office, with typical hours from 8:30am to 5:00pm, Monday to Friday.</li>
</ul>
Why you’ll love working here:
<ul>
<li>4-Day Forecast: For part of the summer, our team will enjoy 4-day workweeks (with Monday or Friday off), while still being paid for five. Summer’s short—consider this our forecast for sunny days and long weekends!</li>
<li>Amazing team culture: we’re a fun, supportive group that believes work should be enjoyable and rewarding.</li>
<li>Growth &amp; Learning: we invest in our people and provide hands-on training. This is a great opportunity for someone who is looking to kick-start their career in the travel industry at a growing company!</li>
<li>Regular team events: collaboration and connection is important to us and we have several office events/activities throughout the year.</li>
<li>Opportunity to travel &amp; travel work perks.</li>
<li>Bonus pay opportunities at mid-year and end-of-year.</li>
<li>Make a real impact: this role directly helps groups travel with ease and connects them to memories that last a lifetime.</li>
</ul>
Benefits
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>401(k) &amp; 401(k) Matching</li>
<li>Paid Parental Leave</li>
<li>Paid Time Off &amp; Company-Paid Holidays</li>
<li>Life Insurance</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
</ul>
Looking for a career that can change the world? We'd love to hear from you!

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