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The University of Texas at Arlington seeks applications and nominations for a visionary and strategic leader as dean of the College of Education (COE) with a proven commitment to academic excellence and shared decision-making. The dean fosters excellence in teaching, research, and service.
Reporting to the provost and senior vice president for academic affairs, the dean is responsible for providing visionary leadership, strategic direction, and administrative oversight for the college. The dean ensures the academic, research, and community engagement missions of the college are achieved, and that the college is well-positioned to address contemporary and emerging issues facing the field of education.
The dean serves as chief academic, administrative, and budget officer for the college and:
<ul>
<li>Ensures that the college maintains accreditation and meets other regulatory requirements.</li>
<li>Oversees academic personnel matters involving hiring, development, promotion, tenure, and evaluation of departmental chairpersons.</li>
<li>Manages the college’s budget and financial resources, including allocating funds for research, scholarships, and other initiatives.</li>
<li>Manages the personnel functions of the college with a commitment to collegial governance, cultural diversity, and equal opportunity.</li>
<li>Supports the faculty in teaching, research, service, and professional development.</li>
<li>Provides leadership in academic program reviews, program changes, and program development within the college.</li>
<li>Calls and conducts faculty, staff, student, and other meetings in order to remain visible, collegial and transparent.</li>
<li>Serves as the liaison for the college within the university.</li>
<li>Develops and implements strategic plans for the college, including academic program development, student recruitment, and fundraising.</li>
<li>Builds relationships with external stakeholders, including alumni, community organizations, and other academic institutions.</li>
<li>Advocates for the college and promotes its mission and values to internal and external audiences.</li>
<li>Promotes research and scholarly activities that address critical social issues and fosters an environment that encourages collaboration and innovation.</li>
</ul>
Required Qualifications:
<ul>
<li>Doctorate within education or related discipline awarded by a regionally accredited higher education institution.</li>
<li>A minimum of five (5) years of significant and progressive academic administration experience in higher education at the level of associate dean, department chair, program director, or equivalent role.</li>
<li>Academic record sufficient to qualify as a tenured full professor.</li>
</ul>
A successful candidate:
<ul>
<li>Is a servant-leader. Inspirational.</li>
<li>Demonstrates candor and authenticity.</li>
<li>Nurtures the successes of colleagues and students.</li>
<li>Possesses an energetic, well-grounded, success-oriented personality.</li>
<li>Shows initiative and self-discipline, with confidence and charisma to lead, encourage, and empower.</li>
<li>Is creative, innovative, marketing-minded, and entrepreneurial.</li>
<li>Builds consensus and is a team leader who seeks collective wisdom and input.</li>
<li>Is flexible and able to facilitate multiple competing priorities and divergent viewpoints.</li>
<li>Is an effective change agent.</li>
<li>Possesses leadership and courage to make the tough decisions.</li>
<li>Models a strong moral compass with unquestionable integrity and high professional standards.</li>
<li>Possesses effective social skills.</li>
<li>Is politically astute, yet not political.</li>
<li>Possesses excellent written and oral communication skills with the ability to communicate complex or technical information clearly to a range of audiences.&nbsp;</li>
<li>Values diversity and actively looks for opportunities to engage with and elevate marginalized voices.</li>
</ul>
UTA's College of Education is one of the nation's top schools for education professionals. The COE strives to promote a collaborative culture of excellence in research, teaching, and service. The COE’s goal is to brighten students' lives, to provide them with unique experiences built on high standards, to encourage them to think critically and creatively, and to instill in them a lifetime commitment to learning and service to their communities.
The College of Education is fully accredited through the Commission on Colleges of the Southern Association of Colleges and Schools and the Association for Advancing Quality in Educator Preparation.
The college currently offers bachelor’s, master’s, and doctoral degrees through its academic units: the Department of Curriculum and Instruction and the Department of Educational Leadership and Policy Studies. Students may also pursue professional teacher, administrator, and other certificates or certifications.
Distinguished faculty are leaders in their fields. They study student learning, leadership, and teaching effectiveness as these are applied in today’s classrooms and schools. Faculty are also engaged scholars and practitioners who inform and shape education-related policies and practices through their impactful research. They bring their research discoveries to inform their teaching and student learning. The education that students receive at UTA is at a level expected from a world-class research university.
In addition to training and shaping the next generation of teachers, administrators, and education policy makers, the college’s faculty have and continue to make enormous contributions to our understanding of educational practice and policy.
Located on a 420-acre campus in the heart of the thriving Dallas-Fort Worth-Arlington metro area (population 7.6 million), <a href="https://www.uta.edu/" target="_blank">UTA</a> is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work.
As one of the largest and most diverse universities in Texas, UTA is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by its community of scholars. The University promotes lifelong learning through its academic, continuing education, and experiential learning programs. The faculty, staff, and student community share diverse cultural values that foster inclusivity and cultivate mutual respect.
Founded in 1895 as a private liberal arts institution, UTA enrolls over 41,000 students and employs nearly 5,000 faculty and staff. The university has the fifth most ethnically diverse undergraduate population in the United States (U.S. News &amp; World Report, 2023) and is a Hispanic- Serving Institution and an Asian American, Native American, Pacific Islander-Serving Institution (U.S. Department of Education). UTA graduates the most African American students at the master's degree level and the second-most at the undergraduate degree level of any Texas university (Diverse: Issues in Higher Education, 2022).
UTA is one of just six institutions nationwide this year to earn the Seal of Excelencia certification, a prestigious honor granted to colleges and universities for their commitment to accelerating Latino student success. U.S. News &amp; World Report 2022-23 ranked UTA among one of the best graduate schools in the country, and it was chosen again by the American Indian Science and Engineering Society as one of the top 200 Colleges for Indigenous students. UTA is consistently ranked as a top institution serving first-generation and low-income students, and it was ranked fourth nationally for serving veteran students (Military Times, 2022).
Guided by world-class faculty members, students in the University’s campus-based and online degree programs represent 120 countries and pursue more than 184 bachelor’s, master’s, and doctoral degrees in a broad range of disciplines. UTA is dedicated to producing the lifelong learners and critical thinkers that the region and nation demand. More than 60% of the University’s 250,000 alumni live in North Texas and contribute to an annual economic impact of $17.1 billion in the region.
In addition to nurturing student success, UTA is focused on making an impact through innovative research. Anchored by its five strategic pillars—health and the human condition, sustainable communities, global environmental impact, data-driven discovery, and culture and societal transformations—the University’s research portfolio saw significant growth over the past decade, with expenditures reaching $125 million in 2022. Faculty work in state-of-the-art facilities has resulted in important breakthroughs in areas such as sustainable infrastructure, healthy aging, high-energy physics, cardiovascular disease, machine-learning systems, and more.
In 2021, the combination of outstanding academics and innovative research contributed to the University once again receiving Carnegie R-1 “Very High Research Activity” designation. By providing exceptional educational opportunities and addressing important societal challenges, UTA enhances the quality of life in Texas and beyond.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to:
<a href="mailto:UTADeanEd@AnthemExecutive.com" target="_blank">UTADeanEd@AnthemExecutive.com</a>
Letters of interest and nominations will be accepted until the positions are filled; however, should be submitted as soon as possible in order to assure consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
UTA is committed to providing equal employment and educational opportunities for all qualified persons without regard to race, color, national origin, religion, age, sex, sexual orientation, disabilities, pregnancy, genetic information and/or veteran status.

Dean of the College of Education

Principal Large Language Model Engineer (Financial Insight Technology, Inc. dba SmartAsset, New York, NY)
Design and implement a high-performance, scalable and reliable LLM service using Python, LLM Services (including OpenAI, Antropic’s Claude, and Meta’s LLaMA) and Cloud technologies to power applications and business needs including building services that can serve hundreds of concurrent users in a second. Design and develop RAG pipelines Building Search Engines and Recommendation engines on domain speciﬁc corpus. Collaborate with business leaders to understand their needs and challenges, and identify potential LLM use cases. Monitor LLM performance and make improvements to ensure acceptable response times based on use cases. Participate in code reviews and provide guidance to junior developers. Mentor LLM and AI Engineers to help deliver the AI use cases across the company. Perform LLM modeling, fine tuning and deployment of advanced AI technology solutions. Collaborate with cross functional teams to understand how to build LLM software solutions, including fine-tuning LLM models. Utilize strong communication skills (written and verbal) to convey technical concepts and collaborate technical concepts and collaborating with cross-functional teams. Collaborate with other developers and data scientists within the organization to share knowledge, ideas, and best practices. Design, develop and deploy Large Language Models (LLM) software solutions to facilitate AI needs for all enterprise and business use cases. Implement software best practices to ensure seamless development, testing, and deployment of LLM software solutions. Collaborate with business leaders to understand their needs and challenges, and identify potential LLM use cases that provide best ROI opportunities. Stay up-to-date with the latest advancements in LLM technologies, and continuously explore ways to integrate these advancements into existing solutions. Develop and maintain comprehensive documentation, including technical specifications, user guides, and best practices. Ensure data privacy and security compliance while working with LLMs. Provide support and training to internal teams as needed. Position allows telecommuting from anywhere in the U.S. and reports to HQ in New York. Salary: $190,000 - $236,000 per year.
MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Computer Engineering, Computer Science, Data Science, or related field, plus 5 years of professional experience as a Software Developer, Software Engineer, or any occupation/position/job title involving developing Large Language Model (LLM) applications.
In lieu of a Bachelor's degree plus 5 years of experience, the employer will accept a Master's degree or U.S. equivalent in Computer Engineering, Computer Science, Data Science, or related field, plus 3 years of professional experience as a Software Developer, Software Engineer, or any occupation/position/job title involving developing Large Language Model (LLM) applications.
Must also have experience in the following: 3 years of professional experience utilizing Python programming, building ETL pipelines, and working with Transformer architecture models; 3 years of professional experience working with Cloud Platforms (including AWS, GCP and Azure) and Vector databases (including MongoDB); 3 years of professional experience utilizing LLM concepts including model ﬁne-tuning and transfer learning; 3 years of professional experience utilizing LLM frameworks (including Hugging Face Transformers) and integrating with Python; 3 years of professional experience automating and scaling web frameworks (including FastAPI and Django) for building production ready applications; 3 years of professional experience building conversational chatbots using LLM's as per business needs; 3 years of professional experience presenting complex concepts to both technical and non-technical audiences; 3 years of professional experience working in a cross-functional team and collaborating with stakeholders at various levels of the organization; 3 years of professional experience with DevOps toolsets and working with RDBMS databases including MySQL, SQL Server, and PotstgreSQL; 3 years of professional experience utilizing Docker, Kubernetes and CI/CD tools and writing clean, maintainable, and testable code following best practices and industry standards; 3 years of professional experience building machine learning models including Random Forest, Logistic Regression, Linear Regression, Support Vector Machines (SVM), XGBoost, and LightGBM; and 3 years of professional experience working with clustering models, including K-Means, DBSCAN, Gaussian Mixture Models, and Agglomerative Clustering.
CONTACT: Apply online at <a href="https://smartasset.com/careers" target="_blank">https://smartasset.com/careers</a> &nbsp;

Principal Large Language Model Engineer

Senior Mechanical Engineer (New York, NY): Work on the mechanical engineering design of alterations to major building HVAC (heating, ventilation, &amp; air-conditioning) systems to achieve financial &amp; energy performance metrics. Review targeted HVAC systems &amp; buildings to identify &amp; mitigate technical &amp; commercial risks to projects. Work with mechanical engineering of HVAC systems; producing design drawings in Autodesk Revit; utilizing HVAC load calculation software to produce relevant outputs in support of design work; energy modeling; &amp;, completed designs of new buildings or significant alterations including the following HVAC system types: chilled water plants, heat pumps (variable refrigerant flow heat pumps, air to water heat pumps, &amp;/or geothermal heat pumps), variable air volume distribution, fan coil &amp; dedicated outside air system, energy recovery ventilators, perimeter heating systems, direct digital control systems, &amp; low temperature (less than 125 degrees Fahrenheit) heating hot water distribution. Req's Bachelor's degr plus 4 yrs exp. The salary is $120,349 - $130,810 annually. Email resume to <a href="mailto:recruitment@burohappold.com" target="_blank">recruitment@burohappold.com</a> or mail resume to Buro Happold Consulting Engineers, Inc., Attn: J. Piombino, 100 Broadway, New York, NY 10005. Must Ref: DR-BH-004.&nbsp; &nbsp;

Senior Mechanical Engineer

AECOM Technical Services, Inc. openings in New York, NY: Civil Engineering II (120105.000431), Performing analytical tasks including traffic data collection &amp; data manipulation, performing traffic &amp; capacity analysis on roadway networks using transportation planning/engineering software including HCS, Synchro, &amp; traffic micro simulation, as well as preparing written documentation of NEPA/SEQR/CEQR transportation results in support of client projects, May telecommute, $96138-145445 / yr; Project Controls Analyst III (120105.000322), Analyze project budgets, schedules, &amp; cost estimates to identify potential variances against baseline values to report to project stakeholders, May telecommute, $74,360 - 123,988.35 / yr; Project Manager (120105.000011), Read &amp; interpret plans for material take-offs, processing of change orders for material &amp; for Subcontractor clarification for each project, $161179 / yr; Construction Project Manager II (120105.000329), Supports overall management admin in various projects &amp; provide technical direction to the contractors, maintains close client interface, $190,819/yr. Full-time. Equal Opportunity Employer. To apply, visit <a href="https://aecom.com/careers/" target="_blank">https://aecom.com/careers/</a> &amp; search Job Title or email resume to <a href="mailto:AECOM_Resumes@aecom.com" target="_blank">AECOM_Resumes@aecom.com</a> and refer to Job #.

Multiple Positions at AECOM Technical Services, Inc.

Senior Managing Consultant, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% of telecommuting permitted): Develop solution cases for demand, supply, and production planning to influence operational metrics and KPIs. Leverage subject matter expertise in supply chain planning, and SAP APO/IBP for solution design, build, customization, testing, and deployment. Analyze client requirements and map business processes into SAP Integrated Business Planning (IBP), covering supply network planning, production planning, and distribution requirements planning. Facilitate the implementation of SAP modules to enhance business functionality and performance, ensuring high levels of customer satisfaction. Adopt appropriate methods, tools, training courses, techniques, and resources to deliver tasks and work products in multiple phases of SAP IBP and S4HANA implementation projects. Develop, present, and support rational conclusions, recommendations, and implementation strategies using knowledge of SAP IBP and APO software systems and prior experience. Lead workshops, oversee a team of consultants and subcontractors, coordinate with other teams for integrated solutions, and ensure the creation of functional and technical documentation. Manage client relationships and drive consensus on complex business solutions. Demonstrate the ability to analyze business processes and functional requirements effectively. Utilize: SAP Advanced Planner and Optimizer, SAP Service Parts Planning, Supply Chain Management, SAP Integrated Business Planning - Demand Planning, SAP Integrated Business Planning - Supply Planning and Inventory Optimization. Required: Master's degree or equivalent in Business Administration, Computer Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Principal Consultant, SAP Consultant or related. One (1) year of experience must include utilizing SAP Advanced Planner and Optimizer, SAP Service Parts Planning, Supply Chain Management, SAP Integrated Business Planning - Demand Planning, SAP Integrated Business Planning - Supply Planning and Inventory Optimization. $222467 to $240000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference AV209 in the subject line.

Senior Managing Consultant

<h3>Job Description</h3>
Job DescriptionCustomer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do As a Technical Support Engineer, you’ll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You’ll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you’ll create support materials and share your expertise to drive technical reliability and customer success.Responsibilities
<ul>
<li>Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.</li>
<li>Resolve complex technical problems by delivering accurate and timely engineering solutions.</li>
<li>Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.</li>
<li>Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.</li>
<li>Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.</li>
<li>Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.</li>
</ul>
Requirements
<ul>
<li>Vibration Analysis CAT III certification.</li>
<li>At least 5 years of experience troubleshooting in industrial manufacturing environments.</li>
<li>Ability to work Eastern Standard Time (EST) hours.</li>
<li>Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.</li>
<li>Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.</li>
</ul>
Compensation Competitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.Gympass Membership - Access a wide range of gyms and training programs.Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionWe believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.&nbsp;&nbsp; As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals.&nbsp;Responsibilities
<ul>
<li>Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards</li>
<li>Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution</li>
<li>Work on projects with other TSE’s to improve internal and external processes</li>
<li>Contribute to brainstorming and project execution (tooling, documentation, process improvements)</li>
<li>Assist GTM teams with customer escalations</li>
<li>Collaborate with EPD teams on issue resolution</li>
</ul>
Qualifications
<ul>
<li>2+ years of experience in a customer-facing role</li>
<li>6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)</li>
<li>Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)&nbsp;</li>
<li>Preferred: 6+ months of experience supporting technical projects and/or process improvement</li>
<li>Genuine interest and passion for Support&nbsp;</li>
<li>Commitment to providing a world-class customer experience</li>
<li>Strong written and verbal communication&nbsp;&nbsp;</li>
<li>Self-starter mentality and ability to work independently</li>
<li>Effective time management and ability to balance multiple priorities</li>
<li>Based in PT time zones</li>
</ul>
 Target base salary for this role is between $73,872 and $122,400 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at <a href="mailto:accommodations@plaid.com" target="_blank">accommodations@plaid.com</a>. Please review our Candidate Privacy Notice&nbsp;here.

<h3>Job Description</h3>
Job DescriptionOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally, the TSE is the first point of contact for the customer, with a mission to assist and guide their experience.The ideal candidates will have NOC and/or TAC experience,&nbsp;outstanding customer skills, and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.&nbsp;Responsibilities include:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical support for all Extreme products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle service requests (via phone, e-mail, and web) from external and internal customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage service requests through research, problem solving, replication, and escalation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update information repositories and knowledge base·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist customers with basic network configuration and product information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive for continuous learning, results orientation, and teamwork·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Weekends and some travel (5%) required&nbsp;Technical Skills Requested:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of Ethernet, LAN/MAN/WAN networks·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of the TCP/IP protocol·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 year experience working directly with customers in any industry·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge in Windows and Linux/UNIX·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to utilize the scientific method to solve problems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active Cisco Certified Network Professional (CCNP)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience delivering customer support through Salesforce.com's Service Cloud·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to deliver technical support via social-collaboration&nbsp;Technical Skills Preferred:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ENA, ENS, CCNA, CWNA or similar Technical Level of Certification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 year experience working in a Call Center or Service Center·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of any routing protocols concepts such as RIP, OSPF &amp; BGP·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General knowledge of Wireless Networks and Security Protocols·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with Windows Servers, with emphasis on Active Directory, IAS/NPS Radius, DHCP and DNS·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with virtual machines &amp; virtualization (VMware, Citrix, Red Hat, Microsoft)Soft Skills Requested: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written, verbal communication, interpersonal and presentation skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to function effectively in ambiguous circumstances.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong research skills, with emphasis on examining previous cases and solutions, then applying that knowledge to a current issue·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent team player as well as being able to work independently·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven crisis management and leadership skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven planning, prioritization and organizing skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to multitask several critical issues simultaneously·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-motivated and seeks opportunities for excellence pro-actively Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's&nbsp;website&nbsp;or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

<h3>Job Description</h3>
Job Description
*This is an ON-SITE position at our Reston, VA office*
The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
 Responsibilities:
<ul>
<li>Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.</li>
<li>Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.</li>
<li>Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.</li>
<li>Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases &amp; activation, billing discrepancies and life cycle management.</li>
<li>Validate product bug fixes to ensure regression-free solution and product functioning per specifications.</li>
<li>Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.</li>
<li>Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.</li>
<li>Collaborate with R&amp;D and other internal stakeholders during product problem resolution cycle.</li>
<li>Define and report on product supportability and readiness issue during the product life cycle.</li>
<li>Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.</li>
<li>Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes</li>
</ul>
Qualifications and Required Skills:
· Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience
<ul>
<li>2-5 years of relevant experience</li>
<li>Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred</li>
<li>Knowledge on cloud infra structure – AWS or GCP or Azure</li>
<li>Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.</li>
<li>Strong communication skills</li>
<li>Aptitude for complex technical problem solving</li>
</ul>
 WHAT’S IN IT FOR YOU?
· Competitive Salary and Compensation · Annual Bonus Based on Personal Performance · Medical, Dental, and Vision Insurance · 3 Weeks of Paid Time Off Every Year · UNLIMITED Sick Time · Paid Holidays · Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness · Collaborative Work Environment · Employee Referral Program
 Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.
Company DescriptionAbout Apptium Apptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a> 
<h3>Company Description</h3>
About Apptium\r\n\r\nApptium is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment and High-Tech industries. Apptium's Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. Featuring out-of-the-box functionality to rapidly build &amp; scale your digital, cloud &amp; subscription products &amp; business while unifying &amp; simplifying lifecycle management across providers under a unified interface. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels. From commerce to care, our solutions help evolve digital strategy, elevate customer experience, and transform business operations. Our clients and partners include nationally recognized brands across the globe. <a href="http://www.apptium.com" target="_blank">www.apptium.com</a>

<h3>Job Description</h3>
Job DescriptionSalary: $51,500-58,999/year DOE 
About the Role: 
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
 
Key Responsibilities and Duties:
<ul>
<li>Work and complete assigned tickets according to SOPs </li>
<li>Provide high quality written and verbal customer service </li>
</ul>
<ul>
<li>Accurately track and document all work </li>
</ul>
<ul>
<li>Perform technical support services in line with the technical skill requirements </li>
</ul>
<ul>
<li>Setup and support physical hardware </li>
</ul>
<ul>
<li>Travel to client sites to perform support when necessary </li>
</ul>
<ul>
<li>Participate in on-call rotation and scheduled infrastructure maintenance</li>
</ul>
 
Job Qualifications: 
Core Competencies
<ul>
<li>Timeliness Meets deadlines - Completes work in a timely manner. </li>
</ul>
<ul>
<li>Reliability Achieves commitments - Arrives to work and meetings when scheduled/expected. </li>
</ul>
<ul>
<li>Attitude Has a positive attitude about performing their job. </li>
</ul>
<ul>
<li>Organization Manages their own work and schedule </li>
</ul>
<ul>
<li>Accountability Takes responsibility for actions and resolves own mistakes </li>
</ul>
<ul>
<li>Receptive open to feedback and willing to grow and improve </li>
</ul>
<ul>
<li>Adaptable flexible and open to change </li>
</ul>
<ul>
<li>Integrity High work ethic and integrity </li>
</ul>
<ul>
<li>Follow through Ensures work completion </li>
</ul>
<ul>
<li>Quality complete all work with a high level of detail and accuracy </li>
</ul>
<ul>
<li>Professionalism Conduct oneself in an all-round professional manner </li>
</ul>
<ul>
<li>Communication Communicate effectively </li>
</ul>
<ul>
<li>Team Available and supportive of coworkers </li>
</ul>
 
Abilities
<ul>
<li>Prioritize and maintain a tidy ticket queue </li>
</ul>
<ul>
<li>Notify the Helpdesk Manager when unable to complete workload </li>
</ul>
<ul>
<li>Identify when an assignment should be escalated </li>
</ul>
<ul>
<li>Create detailed documentation and ticket notes </li>
</ul>
<ul>
<li>Provide high quality and timely customer service </li>
</ul>
<ul>
<li>Meet all SLAs </li>
</ul>
<ul>
<li>Support peers </li>
</ul>
<ul>
<li>Travel to client sites when needed </li>
</ul>
<ul>
<li>Participates in on-call rotation, weekend updates, technical training </li>
</ul>
 
Security Responsibilities
<ul>
<li>Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. </li>
</ul>
<ul>
<li>Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. </li>
</ul>
<ul>
<li>Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. </li>
</ul>
<ul>
<li>Immediately follow incident response procedures when a security incident or concern is noticed. </li>
</ul>
<ul>
<li>Assist with the escorting or monitoring of visitors. </li>
</ul>
 
Experience and Knowledge
1-2 years experience as Tier 1 TSR
 
Certifications
<ul>
<li>CompTIA A+ </li>
</ul>
 
Position:
<ul>
<li>Location Rockville, MD Hybrid eligible, not to exceed 1-day WFH.</li>
<li>Employment Type- Full time</li>
<li>Compensation - $51,500-58,999k DOE</li>
<li>Travel-Some travel required, vehicle required.</li>
<li>On Call rotation required</li>
</ul>
 
Benefits:
<ul>
<li>Medical Insurance- OSIbeyond pays 80% of the premium for the Employee's base medical plan</li>
<li>Vision and Dental Insurance- OSIbeyond pays 80% of the premium for the Employee's plans</li>
<li>Life Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>Short Term Disability Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>401K- OSIbeyond matches up to 4%</li>
<li>PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.</li>
</ul>

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