field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

Staff Assistant/Behavioral Health Counselor
Posting:&nbsp; July 2023 Position:&nbsp; FY24-04 Deadline for application:&nbsp; 26 August 2023 Start Date:&nbsp; ASAP Division:&nbsp; Student Services Union Affiliation:&nbsp; Association of Professional Administrators (APA) Supervision Received:&nbsp; Reports to the Director of Counseling Supervision Exercised:&nbsp; Supervises subordinate professional, classified and student personnel in area of responsibility as assigned General Statement of Duties: The general duties include delivering counseling services, as well as alcohol screening and intervention to the undergraduate student body, providing consultation and training to faculty and staff, and developing and facilitating educational outreach and programming to the student body. The position is available for a licensed psychologist or an independently licensed social worker or mental health counselor. Potential to consider a 10-month employment option. Responsibilities:&nbsp;
<ul>
<li>Provide counseling care in an individual therapy format. Providers should be comfortable working in a brief therapy model Support alcohol screening and brief intervention that dovetails with the Academy’s conduct system Provide consultation and training to faculty and staff on issues affecting the social and emotional needs of students Develop and facilitate outreach programming in the form of health promotion events, psychoeducational presentations, or therapy groups, with a particular focus on substance use education. Flexibility to occasionally work outside of normal business hours to facilitate such events Related case management duties include coordinating with students, their families, off-campus treatment providers, and on campus support services Risk assessment and related crisis intervention duties Participation in a portion (maximum of 3 weeks) of Sea Term, providing counseling and programming aboard the Academy’s training ship Working in partnership with student-led organizations and committees which focus on campus wellness initiatives While rare, the provider could also be responsible for coordinating emergency psychiatric evaluations, including involuntary psychiatric holds (“Section 12”) with staff eligible to apply for such holds, or in coordination with other Academy clinicians and local emergency services Follow all related departmental and Academy protocols and procedures, including standards for documentation and</li>
</ul>
emergencies Required Qualifications: 
<ul>
<li>Master’s degree Valid professional licensure in the state of Massachusetts in clinical or counseling psychology, social work or mental health counseling Experience working with an adolescent population Experience in risk assessment and crisis intervention Previous experience or willingness to acquire knowledge and skills in the area of substance use assessment Preferred Qualifications: Experience working in a college or university mental health counseling center Experience in substance use prevention, assessment, treatment and recovery support Knowledge of BASICS – Brief Alcohol Screening and Intervention for College Students Experience in the development and delivery of psychoeducational outreach and related programming</li>
</ul>
Salary: $68,000 to $75,000. The Academy offers generous benefits policies and a competitive salary commensurate with qualifications and experience. The Academy is not sponsoring immigration visas at this time.&nbsp; FLSA Status: Exempt
To apply, please submit a cover letter, a resume, an MMA application, Affirmative Action form, and the contact information of five (5) professional references.&nbsp; These forms are located on the employment opportunities link under Human Resources on the MMA website <a href="http://www.maritime.edu.&amp;nbsp" target="_blank">www.maritime.edu.&amp;nbsp</a>; Application materials may be attached and sent electronically to <a href="mailto:hr@maritime.edu" target="_blank">hr@maritime.edu</a>.&nbsp; Alternatively, you may send your application materials by USPS to:&nbsp; Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalists must complete a pre-employment drug screening and CORI.
Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women and veterans to apply.

Staff Assistant/Behavioral Health Counselor 

The Associate Dean for Medical Education provides leadership and oversight for the development of high-quality, integrated curricular content and develops and oversees programs that ensure student success in the pre-clerkship phase of the curriculum and USMLE licensure examinations. Candidates must be faculty-eligible at or above the rank of Associate Professor.
Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.
Pay Grade: 18
Location: Rootstown, OH
Principal Functional Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
CURRICULAR DESIGN AND TEACHING
Oversee the development and delivery of an integrated curriculum in foundational sciences.
Develop and deliver pre-matriculation content that supports student success in the early medical school curriculum.
Develop and deliver a course for USMLE Step 1 preparation.
Develop and deliver a course for USMLE Step 2 preparation.
Ensure students have sufficient curricular and co-curricular content that is appropriate and well-aligned with USMLE and NBME content specifications.
Champion and facilitate basic science-clinical science integration throughout the curriculum.
Provide leadership in identification and problem-solving of student and faculty challenges with curricular content.
ACADEMIC SUCCESS TEAM LEADERSHIP
Lead a team of faculty assigned to advise and tutor students at risk.
Assist students who seek help and/or face challenges in the M1 and M2 academic years including preparation for USMLE licensure exams.
CURRICULUM LEADERSHIP
Serve as administrative chair of the Pre-Clerkship Curriculum Sub-Committee.
Advise M1 and M2 course directors with respect to content and format alignment with USMLE examinations.
Participates in educational scholarly work.
Qualifications&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
Education/Degrees:
PhD, MD or DO degree required.
Must be eligible for faculty appointment.
Experience:
<ul>
<li>Five to seven years of experience directly related to principle functional responsibilities including but not limited to the following: Experience and activities in teaching, research, administration, and service to qualify for a senior level faculty appointment Experience with graduate medical education, with demonstrated leadership in curriculum development and assessment and medical education, particularly at the undergraduate level.</li>
</ul>
Key Skills, Personal Characteristics, and Key Competencies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>Proven leadership skills with an ability to lead faculty. Requisite attributes will include: demonstrated abilities to inspire others and to work collaboratively, creatively and constructively with others and negotiate skillfully; strong organization skills; recognition as a respected member of the medical education and professional community; and a passion for teaching and learning as well as for the development of students, staff members, faculty members and academic programs. Ability to connect with key stakeholders including faculty, students, and other peers. General understanding of accreditation principles in the area of curriculum.</li>
</ul>
Core Competencies
<ul>
<li>Leadership: NEOMED creates positive change by educating and training Ohio’s next generation of health professionals, educators and researchers through experiential learning, high-impact research, strategic partnerships and innovation. By designing an environment where ideas and connections can flourish, NEOMED is transforming health care. Exceptional Experience: By creating a welcoming, supportive and well-resourced environment, NEOMED sets the stage for meaningful interactions among its students, faculty, staff, alumni, partners and community members. The University empowers every individual to participate fully in the campus experience and the community that NEOMED serves. Diversity, Equity and Inclusion: NEOMED recognizes, appreciates and celebrates all of the ways-from backgrounds to viewpoints-that people are different. The University’s culture is grounded in respect and thrives on the uniqueness of each individual. NEOMED encourages everyone’s participation by fostering policies and practices that ensure fair and just access, treatment and opportunities for all. People: Talent is NEOMED’s most valuable asset. The University invests in developing its faculty and staff to realize their fullest potential. As it works to attract and retain a diverse workforce and student body, NEOMED embraces opportunity and growth across all levels of the institution. Talent Management: NEOMED leadership strives to align department and individual talent management efforts with the university strategic plan and objectives through workforce planning, recruiting the right talent onboard and helping develop employees to their optimal potential and capabilities. Operational Excellence: NEOMED will create a culture of operational excellence by establishing clear administrative practices and eliminating waste. Leaders strive to meet customer expectations through a continuous improvement of the operational processes and creating a culture of employee</li>
</ul>

Associate Dean for Medical Education

<h3>Job Description</h3>
Job Description
The YMCA of Greater Richmond is seeking an energetic, motivated team player to provide leadership and direction to our growing sports department. This position will be located at the Shady Grove YMCA.
Key Responsibilities: We are seeking a Service Delivery Director to lead and oversee the Sports department, which includes the supervision of staff. A primary continued focus of this role will be the growth of the sports bases, aiming to enhance our community impact and organizational reach. The Service Delivery Director will manage youth and adult sports programs; sports camps; and other sports-related programming. The Director will supervise part-time sports staff, gym monitors, and volunteer coaches. Specific areas of focus will be on creating high quality programs, building relationships with members and community organizations, and engaging program participants.
 Applicants must be able to work a varied schedule with frequent evening and weekend work.
 Qualifications: A college degree in a related field is preferred Candidates must have a minimum of two years of programmatic experience in youth sports, and well-rounded knowledge of sports programming and best practices. Experience in leading staff and volunteers critical to the success of the sports programs. Managing large sports programs and budgets is essential. Computer proficiency and program administration experience are essential CPR/First Aid certifications may be required
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
Compensation/Benefits: •Competitive salary range: up to 46k or based on experience and qualifications. •Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply. Join the YMCA and be part of something bigger!
 Job Posted by ApplicantPro

Service Delivery Director - Sports

<h3>Job Description</h3>
Our client is a premier facilities services provider delivering sophisticated facility services across North America. Their clients span healthcare, higher education, government, warehousing, and global enterprises.
 
We are assisting in their hiring of a Client Delivery &amp; Customer Services Director.
 
This position is on-site, in their offices in Horsham, PA.
 
Overview:
The Client Delivery &amp; Customer Services Director is a visible, hands-on leadership role responsible for onboarding, transition, and ongoing support of client accounts.
 
This role blends client-facing leadership, field support, operational execution, and technology-driven process management. They will serve as the conduit between Sales, Operations, Field Leadership, and the Home Office.
 
Responsibilities:
<ul>
<li>Own the end-to-end client delivery lifecycle for new account start-ups, transitions, and major client-driven projects.</li>
<li>Lead and refine a standardized client delivery playbook covering pre-launch planning, launch execution, and post-launch stabilization.</li>
<li>Ensure all operational readiness elements are completed on time, including staffing plans, supplies, equipment, and site-specific requirements.</li>
<li>Serve as the primary home office liaison supporting Field Directors, Regional Directors, and Operations Managers.</li>
<li>Lead and manage the Field Support function, providing oversight and influence across teams.</li>
<li>Actively engage with clients during onboarding to build trust, manage expectations, and ensure strong first impressions.</li>
<li>Identify and proactively address risks to service quality, staffing, or client satisfaction.</li>
<li>Oversee work orders, special projects, and client-driven initiatives, ensuring proper pricing, approvals, execution, and communication.</li>
<li>Partner with Finance and Operations to manage budgets related to client startups, mobilizations, travel, and project work.</li>
<li>Track, analyze, and report on KPIs, including startup success rates, client satisfaction, retention, and operational performance.</li>
<li>Serve as the internal subject-matter expert for internal and CRM systems.</li>
<li>Collaborate with HR and leadership to support training, onboarding, and development of field and support teams.</li>
</ul>
 
Qualifications &amp; Experience:
<ul>
<li>Bachelor’s degree required; advanced degree a plus.</li>
<li>7+ years of experience in client delivery, operations, project management, or field support roles.</li>
<li>Experience in service-based, multi-site, or operationally complex organizations preferred.</li>
<li>Proven ability to manage large-scale client start-ups, transitions, and cross-functional projects.</li>
<li>Strong technology acumen; experience with CRM platforms, and automation strongly preferred.</li>
</ul>

Client Delivery & Customer Service Director

<h3>Job Description</h3>
Job DescriptionDescription:
Join a Legacy of People Helping People
Serving the South Sound since 1934, TAPCO Credit Union has been built on a simple yet powerful philosophy: People Helping People. As a not-for-profit financial cooperative, we’re deeply rooted in Pierce County, proudly serving generations of members and our communities. 
 
 At TAPCO, our employees are the heart of our mission. We foster a culture of trust, collaboration, curiosity, and respect, where every individual can bring their authentic self to work, grow in their career, and make a meaningful impact. We’re committed to diversity, equity, inclusion, belonging, and accessibility, ensuring that every voice is valued and every team member has the opportunity to thrive.
 
When you join TAPCO, you’re not just starting a job; you’re joining a community that believes in supporting one another, learning together, and making a difference every day. Come experience the TAPCO difference and help us continue our legacy of service, innovation, and care for our communities.
 
Position Purpose
The Director of Remote Service Delivery ensures TAPCO members receive consistent, high-quality support across our Contact Center and Digital Service delivery channels. This role focuses on empowering teams to build strong member relationships, deliver service aligned with TAPCO’s standards, and continuously improve efficiency and effectiveness. Through thoughtful leadership, training, and performance guidance, the Director fosters a culture of communication, accountability, and digital adoption that enables staff and members to confidently interact in a remote environment. 
 
Base Expectations
Embraces and lives TAPCO's Values.
<ul>
<li>We are People-Centric</li>
<li>We are Curious</li>
<li>We are Inclusive</li>
<li>We are Collaborative</li>
<li>We are a Trusted Partner</li>
</ul>
Core Competencies
Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.
Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.
Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.
Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty. 
 
Leadership Competencies
Drives Purpose and Vision: Painting a compelling picture of the vision and strategy for TAPCO through the development and motivation of their team.
Plans and Aligns: Planning, prioritizing, providing direction and removing obstacles to keep TAPCO moving forward and meeting our organizational goals.
 
Senior Leadership
Strategic Mindset: Applying knowledge of the financial industry to envision future possibilities and translate them into breakthrough strategies.
Position Responsibilities 
<ul>
<li>Integrate diversity, equity, inclusion, belonging, and accessibility (DEIBA) principles into daily work, decision-making, and team practices.</li>
<li>Demonstrate daily leadership through clear communication, accountability, and role-model behavior. Cultivate a positive, transparent environment that supports trust, engagement, and high performance aligned with TAPCO’s mission.</li>
<li>Lead, coach, and mentor staff through daily feedback, constructive performance conversations, and ongoing development. Support team members in achieving individual growth and maintaining high engagement.</li>
<li>Develop and guide high-performing service teams to deliver exceptional member experiences across remote channels, promote digital adoption, and effectively cross-sell credit union products and services.</li>
<li>Set clear team goals and performance expectations. Monitor individual and team results, analyze effectiveness, and implement strategies to achieve service, sales, and operational benchmarks.</li>
<li>Partner collaboratively with branches and cross-functional departments to ensure seamless member experience and operational alignment.</li>
<li>Conduct training on digital and self-service features for all frontline teams to increase staff proficiency, enhance member confidence, and drive digital adoption.</li>
<li>Develop, maintain, and communicate operational strategies, policies, and procedures that reflect regulatory requirements, industry best practices, and credit union initiatives.</li>
<li>Maintain working knowledge of all member experience operations and provide member support when needed to ensure continuity of service.</li>
<li>Collaborate with senior leadership to develop and manage the annual budget and ensure appropriate use of department resources.</li>
<li>Partner with Human Resources on issues requiring specialized support. Report safety or legal concerns promptly and escalate patterns of risk or non-compliance. Collaborate with HR on employment decisions and changes.</li>
<li>Ensure adherence to all federal, state, and local laws and regulations, including BSA and OFAC requirements relevant to the role.</li>
<li>Maintain expert knowledge of credit union products, services, policies, and procedures, and model adherence to operational and regulatory standards.</li>
<li>Manage vendor relationships to support service delivery and operational needs.</li>
<li>Perform other duties as assigned to support departmental and organizational objectives.</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>A two-year college degree, equivalent certification, or experience.</li>
<li>5 – 8 years financial institution experience with an emphasis on managing service to sales operations and digital engagement.</li>
<li>Knowledge of consumer lending practices and federal/state consumer lending regulations.</li>
<li>Excellent interpersonal, leadership, supervisory skills and experience managing others.</li>
<li>Ability to use related computer software, Microsoft Office products and business equipment</li>
<li>Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.</li>
</ul>
 
Position Working Conditions
<ul>
<li>The work environment is an office setting.</li>
<li>Onsite work is essential.</li>
<li>Travel by car may be required – must have valid driver’s license and vehicle.</li>
<li>Movements frequently and regularly required using the wrists, hands and/or fingers.</li>
<li>Frequently required to sit and stand for longer periods of time.</li>
<li>May be required to work temporarily or permanently at one of the company's other branches at TAPCO’s discretion. </li>
</ul>
 
Salary: $96,075 – $107,045 commensurate with experience and qualifications. 
 
TAPCO offers a comprehensive benefit package:
<ul>
<li>100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees. </li>
<li>50% Employer-paid spouse coverage.</li>
<li>65% Employer-paid dependent children coverage</li>
<li>Flexible Spending Account (FSA)</li>
<li>Dependent Care FSA</li>
<li>Health Savings Account (HSA)</li>
<li>401(k) Plan with up to 7% match</li>
<li>100% Employer-Paid Life Insurance/AD&amp;D package </li>
<li>Paid Vacation and Sick Time</li>
<li>11 Paid Holidays + 1 Floating Holiday</li>
<li>Optional Short- and Long-Term Disability</li>
<li>Employee Assistance Program</li>
<li>40 paid volunteer hours</li>
<li>Shared Bonus Plan (when company goals are achieved)</li>
</ul>
 
Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement
TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected. 
<ul>
<li>We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.</li>
<li>We are committed to nondiscriminatory practices and provide equitable opportunity for all. </li>
<li>We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.</li>
<li>We welcome every person to bring their authentic perspective and experience to advance our mission.</li>
<li>We focus on real people's experiences to uncover and address systemic inequities.</li>
<li>We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community. </li>
<li>We put allyship into action every day.</li>
<li>We value the seen and unseen qualities that make you who you are.</li>
</ul>
 
Equal Opportunity Employer Statement
TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.

Director of Remote Service Delivery

<h3>Job Description</h3>
Job Description
The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director. We are seeking a Service Delivery Director to lead and oversee the Aquatics department, which includes the supervision of staff. A primary continued focus of this role will be the growth of aquatics programing and over-all branch membership, aiming to enhance our community impact and organizational reach.
This position will be located at the Petersburg YMCA.
 Key Responsibilities •The Director will be responsible for staff development, program enhancement, and member engagement. •The Director will oversee our swim lesson program, supervise and schedule lifeguards, manage our water exercise schedule and instructors, and ensure the cleanliness and safety of our pool. •Responsibilities include developing and implementing programs; coordination and scheduling of swim lessons and other programs; on deck supervision of programs and lifeguards; and teaching their own group swim lessons or providing in-water support for instructors teaching lessons throughout the week. •The Director will work closely and collaboratively with other departments to engage members and provide excellent service, as well as partnering with schools and community members.
This is a hands-on position that will require afternoons, evenings, and weekends.
Qualifications: Candidates must have at least two years of aquatics management experience, strong interpersonal and organizational skills, and demonstrate the ability to successfully create and run programs, and build relationships with members and staff. Attention to detail and leadership skills are essential in this role. A Bachelor's degree is preferred. Applicants must also have current CPR-Pro, AED, First Aid, 02, and YMCA/Red Cross/Ellis lifeguard certifications. YMCA Swim Lesson Instructor certification and experience are preferred. Trainer-level and water fitness certifications are desired, but not required.
 The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
 Compensation/Benefits: •Competitive salary range: up to $46,000 based on experience and qualifications. •Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply. Join the YMCA and be part of something bigger!
 Job Posted by ApplicantPro

Service Delivery Director - Aquatics

<h3>Job Description</h3>
Job Description
The YMCA of Greater Richmond is seeking an energetic, motivated team player to provide leadership and direction to our growing sports department.
This position will be located at the Midlothian Family YMCA.
Key Responsibilities: We are seeking a Service Delivery Director to lead and oversee the Sports department, which includes the supervision of staff. A primary continued focus of this role will be the growth of the sports bases, aiming to enhance our community impact and organizational reach. The Service Delivery Director will manage youth and adult sports programs; sports camps; and other sports-related programming. The Director will supervise part-time sports staff, gym monitors, and volunteer coaches. Specific areas of focus will be on creating high quality programs, building relationships with members and community organizations, and engaging program participants.
 Applicants must be able to work a varied schedule with frequent evening and weekend work.
 Qualifications: A college degree in a related field is preferred Candidates must have a minimum of two years of programmatic experience in youth sports, and well-rounded knowledge of sports programming and best practices. Experience in leading staff and volunteers critical to the success of the sports programs. Managing large sports programs and budgets is essential. Computer proficiency and program administration experience are essential CPR/First Aid certifications may be required
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
Compensation/Benefits: •Competitive salary range: 46k or based on experience and qualifications. •Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply. Join the YMCA and be part of something bigger!
 Job Posted by ApplicantPro

<h3>Job Description</h3>
\n\n
POSITION SUMMARY AND RESPONSIBILITIES \nResponsible for the definition, delivery, and continuous improvement of IT services for University Health which consists of Help Desk, Field Engineering, Network Operations Center, Data Center Engineering, and end user procurement. Primary focus is on the service and delivery of technological solutions that are aligned with the critical business processes of the University Health. This position is responsible for the coordinated management of interdependent and extremely complex projects over a finite period of time in order to support and achieve the strategic goals of University Health. Collaborate with IT partners to identify strategic technology solutions to meet their objectives and goals. Manage the delivery of IT solutions to align with the overall business strategy. Assemble and manage cross functional teams for project execution. Oversee all Service Delivery related projects and project budgets. Ensure licensing, maintenance and service agreements are accurate and in force. Manages the activities of all assigned staff. Maintains a budget for the associated cost centers to include compensation, supplies, software, and hardware. Organizes and schedules a variety of major and/or complex tasks for the Service Delivery staff in a timely and proficient manner. Promotes the University Health Customer Relation’s policy.
\n\n
EDUCATION/EXPERIENCE \nA Bachelors degree in Computer Science or related field plus eight (8) years of information systems experience, four (4) of which are in a supervisory capacity of a programming or technical support staff is required OR Twelve (12) years of related experience with four (4) years in a supervisory capacity of a programming or technical support staff is required. Must be proficient in planning/implementation/administration of service delivery systems. Should have expertise with Help Desk, Field Engineering and other IT customer service areas. Must have a strong understanding of ITIL concepts. Windows experience on workstation configurations is also required. Must have experience leading technical groups in choosing and implementing the best technical solutions available on the market for workstation software, workstation hardware, and computer imaging products.
\n\n

Assistant Director, IT Service Delivery

<h3>Job Description</h3>
Description
Job Summary:
The Director of IT Service Delivery &amp; Infrastructure Strategy leads the planning, execution, and continuous improvement of enterprise-wide IT infrastructure, support services and networking demands. This role is responsible to ensure scalable, secure, and resilient technology environments meeting stakeholder needs and ultimately support positive outcomes for our patients. This leadership role drives specific Network/Infrastructure strategic initiatives, with a focus on operational excellence, optimizes service delivery processes, and fosters a customer-centric team delivery culture. The Director will partner collaboratively across the organization to enhance service experiences, modernize delivery systems and practices, and elevate team capabilities through structured development and specific performance measures.
Essential Functions:
Strategic Leadership (30%)
<ul>
<li>Develop and lead the IT infrastructure and Networking &nbsp;service delivery strategy aligned with organizational goals and clinical priorities.</li>
<li>Establish and execute a measurable vision for continuous improvement across people, processes, and platforms.</li>
<li>Lead organizational efforts in IT operational maturity, adopting best practices measured by standard shared service management (e.g. Agile), and process automation.</li>
<li>Proactively evaluate applicable emerging technologies and innovations that can enhance service experience, efficiency, and system dependency.</li>
<li>Foster a culture of collaboration, transparency, and data-informed decision-making across IT and business units.</li>
<li>Create the opportunities to succeed as a technology contributor within networking and Infrastructure services.&nbsp;</li>
</ul>

Operational Execution (70%)
<ul>
<li>Oversee day-to-day delivery of IT support, networking, systems operations, and infrastructure performance.</li>
<li>Modify and continue to define service-level agreements (SLAs), key performance indicators (KPIs), and incident/problem escalation protocols.</li>
<li>Revise and author &nbsp;standard operating procedures (SOPs) to ensure high-quality, consistent service and rapid issue resolution.</li>
<li>Ensure the IT support team delivers &nbsp;best in class customer service, timely response, and proactive issue prevention.</li>
<li>Collaborate with key internal customers to understand executable service level expectations, , and areas for improvement.</li>
<li>Lead pre and post-incident reviews inclusive of trend analyses while determining potential to reduce recurring issues and increase systems reliability.</li>
<li>Develop and manage the specific cost centers related to IT infrastructure, networking and support budgets; prioritizing investments which maximize value and focus on mitigating risks.</li>
<li>Ensure compliance with HIPAA, security, and all applicable regulatory and safety requirements.</li>
<li>Responsible for Business Continuity and Disaster Recovery solutions and testing.&nbsp;</li>
<li>Performs other duties as assigned.</li>
</ul>
HIPAA/PHI Security Level: Medium
Indicates the security access level of Protected Health Information (PHI) as necessary to perform essential key responsibilities of the position (access, utilize, disclose, store, and/ or dispose of PHI).
<ol>
<li>Low – information access is of general nature representing summary type data rather than specific identifiable demographic or sensitive data.&nbsp;</li>
<li>Medium – information access is specific to an individual’s demographics and service information (type of service, services received, dates of service, and provider of service).</li>
<li>High – information access is detailed and sensitive to an individual’s demographics, service information, and personal medical history (past/present medical conditions, specifics of medical diagnosis or tests, treatment plans, and family history).</li>
</ol>
Supervisory Responsibilities:&nbsp;
(Scope of the person’s authority, including a list of jobs that report to this job).
<ul>
<li>Desktop Support Technician</li>
<li>Business Applications Support Specialist</li>
<li>Telecommunications Support Specialist</li>
<li>Network Engineering administrator&nbsp;</li>
<li>Senior Network Engineers&nbsp;</li>
</ul>
Essential Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;
Education/Licensure/Certification:&nbsp;Bachelor’s degree in Computer Science, Information Technology, or a related field required.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;ITIL or relevant infrastructure/service management certifications preferred.
Required Knowledge:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Technical &nbsp;knowledge &nbsp; supporting &nbsp;a &nbsp;production &nbsp; network &nbsp;environment; hands-on experience working with network equipment (routers, hubs, cabling, etc.). Working knowledge of storage Systems - SAN, Virtual Tape, Data Replication, Disaster recovery planning.. Knowledge of Cisco and Data Communications. Knowledge of Firewalls, Windows/Intel, SAN environment, Exchange Email Services, llS - Web hosting environment. Must be computer literate and have knowledge of all Microsoft products, especially Microsoft Outlook and Office, Google Suite, as well as Call Center hardware and software.
Experience Required:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Minimum of 5 years in IT leadership roles, including infrastructure and end-user support management.
Experience in a healthcare environment is strongly preferred.
Demonstrated success leading cross-functional teams and delivering measurable improvements in IT service performance.
Prior experience implementing or modernizing service management tools, monitoring platforms, or automation.
Skill and Ability:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strategic thinking with the ability to convert vision into action.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Strong operational discipline and accountability to performance outcomes.
&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Excellent communication and interpersonal skills with the ability to build relationships across all levels.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Proven change leader with success in team building, coaching, and upskilling.
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sound technical knowledge of enterprise networks, cloud infrastructure, storage solutions, cybersecurity, and support tools.
Core Competencies:
<ul>
<li>Strategic Execution &amp; Planning</li>
<li>Operational Excellence &amp; Process Optimization</li>
<li>Leadership &amp; Team Development</li>
<li>Customer-Centric Mindset</li>
<li>Technology &amp; Infrastructure Expertise</li>
<li>Relationship Management</li>
<li>Data-Driven Decision Making</li>
<li>Risk and Compliance Awareness</li>
<li>Time Management</li>
</ul>
 Job or State Requirements Bachelor's Degree in Computer Science or Related Field. Azure, Google Shop, Cloud, and VPN experience required

34,534 service-delivery-director Jobs