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Business Planning and Analysis Management Analyst I/II Valley Water Salary: See Position Description Job Type: Full-Time Job Number: 01913-E Location: CA, CA Department: Integrated Water Management Closing: 8/17/2025 11:59 PM Pacific Description Management Analyst I: $115,980.80 - $148,491.20 Annually Management Analyst II: $127,982.40 - $163,820.80 Annually Overview: The Capital Project Management and Project Controls Program supports capital projects that deliver safe, clean water, flood protection and environmental stewardship throughout the county by providing streamlined solutions for the oversight and management of capital projects. Under this program, Valley Water has implemented and now manages a project management information system (PMIS) for projects in the Capital Improvement Program (CIP) and other business intelligence and analytics tools to provide enhanced project data analysis and reporting. The program also oversees the quality management system documentation of procedures and work instructions relating to the delivery of capital projects; provides regular updates on the status of capital projects to the Board of Directors and the Board's CIP Committee; and coordinates with various departments across multiple divisions to create engagement and transparency in our agency's multifaceted business areas. This position will be expected to provide analysis and support for all aspects of capital project delivery. This position will focus on developing and maintaining performance reporting and dashboards for capital projects. The Management Analyst will be expected to be well versed in data analysis and dashboard creation and able to assist in developing recommendations for organizational, operational, policy, financial, budgetary, and procedural improvements. This position requires a high level of flexibility, problem solving and customer service skills, as well as the ability to prioritize tasks and resources and to complete deliverables under general supervision. Vital to this position will be a strong understanding of the processes and procedures underlying the delivery of capital projects. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship. About Valley Water: Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community. Key Responsibilities include, but are not limited to: Data Analysis and Performance Reporting 
<ul type="disc">
<li>Analyze project and program data to identify trends, gaps, and performance improvement opportunities. </li>
<li>Develop and maintain datasets related to project schedules, costs, risks, and performance indicators.</li>
</ul>
 Dashboard Development and Maintenance 
<ul>
<li>Design, build, and maintain interactive dashboards using Power BI (or other business intelligence and analytics tools) and PMIS to visualize project performance metrics, financial summaries, and CIP portfolio status.</li>
<li>Collaborate with Information Technology, Financial Planning, and other departments to automate data feeds and ensure real-time updates where possible. </li>
<li>Customize dashboards for different audiences including executives, project managers, and external stakeholders. </li>
</ul>
 Capital Project Management and Project Controls Program Support 
<ul type="disc">
<li>Provide support and process improvement suggestions for Capital Quality and Environmental Management System (QEMS), process documents and work with process owners to regularly update documents; coordinate biennial QEMS and other capital training courses. </li>
<li>Support the development and standardization of CIP reporting processes and templates.</li>
<li>Document business processes related to project tracking, data management, and reporting workflows. </li>
<li>Assist in the implementation of new tools and systems to improve capital project reporting and analysis.</li>
<li>Provide site admin support and training coordination for PMIS.</li>
<li>Assist other areas of the Business Planning and Analysis Unit where needed. </li>
</ul>
 Capital Improvement Program Support 
<ul type="disc">
<li>Track project progress and flag deviations from approved timelines or budgets. </li>
<li>Prepare reports, presentations, and briefing materials for internal and external stakeholders, including the Board of Directors and Board committees.</li>
<li>Provide support as needed in the preparation and maintenance of the rolling annual CIP five-year plan.</li>
</ul>
 Ideal Candidate's Background Includes: Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below. Ideal Experience: 
<ul>
<li>Management Analyst I: One (1) year of experience in data analysis, project coordination, or program support.</li>
<li>Management Analyst II: Three (3) years of experience in data analysis, project coordination, or program support.</li>
<li>Experience with SQL, SharePoint, or Power Platform (Power Automate, Power Apps) and business intelligence and analytics software is a plus.</li>
</ul>
 Ideal Skills and Abilities: Management Analyst I: 
<ul>
<li>Perform a variety of professional-level research, administrative, operational, financial, and analytical duties in support of projects, programs, and activities within the Business Planning and Analysis Unit.</li>
<li>Conduct studies, research projects, and analyses by selecting, adapting, and applying appropriate analytical, research, and statistical techniques.</li>
<li>Prepare a variety of clear and concise administrative, financial, statistical, and analytical reports.</li>
<li>Perform various analytical support duties, such as conducting studies on various operational, financial, budgetary, and/or administrative issues, evaluating existing and proposed policies and procedures.</li>
<li>Proficiency in Microsoft Excel and Power BI (or similar business intelligence and analytics software visualization tools).</li>
<li>Ability to manage, analyze, and interpret large datasets from multiple sources.</li>
<li>Learn the operations, policies, and procedures of Valley Water and assigned area.</li>
<li>Analyze, recommend, and develop improvements for procedures, policies, and reporting methods.</li>
<li>Coordinate and participate in administrative, budgeting, and fiscal reporting activities.</li>
<li>Learn pertinent federal, state and local codes, laws, and regulations.</li>
<li>Organize and prioritize a variety of projects and tasks.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Establish and maintain effective working relationships with those contacted in the course of work.</li>
<li>Use common desktop applications and software.</li>
</ul>
 Management Analyst II (In addition to the ideal skills and abilities for Management Analyst I): 
<ul type="disc">
<li>Familiarity with capital project life cycles, public agency budgeting, or public works projects.</li>
<li>Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.</li>
<li>With comprehensive knowledge of the policies and procedures of capital project delivery, assist with identification and implementation of process improvements.</li>
<li>Participate in the development and measurement of industry benchmarks; consult with and advise Business Planning and Analysis Unit staff and management and make recommendations and review and evaluate implemented changes.</li>
<li>Strong verbal and written communication skills, with the ability to present complex data clearly.</li>
<li>Identify and utilize specialized computer software for gathering and analyzing data.</li>
</ul>
 Ideal Knowledge: Management Analyst I: 
<ul>
<li>Tools such as PowerBI, Primavera, Microsoft Office Suite, Adobe Access, Project Management Information Systems, etc.</li>
<li>Principles and practices of public administration as applied to assigned operational unit and program administration.</li>
<li>Principles and practices of administrative, organizational, economic, and procedural analysis.</li>
<li>Methods and techniques used to analyze business/operational processes and recommend solutions for existing problems.</li>
<li>Principles of budget preparation, analysis, forecasting, and control.</li>
<li>Principles and procedures of financial recordkeeping and reporting.</li>
<li>Methods and techniques used to collect and analyze data and prepare reports based on findings.</li>
<li>Government agency programs such as, but not limited to, finance, budgeting, procurement, human resources, government relations, legal, water utility and watershed operations and management, and/or other related programs.</li>
<li>Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.</li>
<li>Principles of business writing and report preparation.</li>
<li>Common desktop applications and software as well as specialized software related to the work.</li>
<li>Principles, practices, and responsibilities involved in leading work of assigned staff.</li>
</ul>
 Management Analyst II (In addition to the ideal knowledge for Management Analyst I): 
<ul>
<li>Complex theories, principles, and practices of public administration as applied to operational unit and program administration.</li>
<li>Sources of information related to a broad range of District programs, projects, services, and administration.</li>
<li>Methods of quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.</li>
<li>Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.</li>
<li>Principles of budget preparation, analysis, forecasting, and control.</li>
</ul>
 Ideal Training and Education: Equivalent to a bachelor's degree from an accredited college or university with major coursework in Public Administration, Business Administration, Project Management, Finance, Data Analytics, or a related field. Substitution: Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years. Required License or Certificate To review the Classification Specification, please click <a href="https://apptrkr.com/get_redirect.php?id=6441549&amp;targetURL=https://s3.us-west-1.amazonaws.com/valleywater.org.us-west-1/s3fs-public/Managment%20Analyst%20I-II%20-%2011-2024.pdf" target="_blank">here</a> <a href="https://apptrkr.com/get_redirect.php?id=6441549&amp;targetURL=https://get.adobe.com/reader/" target="_blank">(Download PDF reader)</a> Business Planning and Analysis Unit (Position Code 28) Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to work within 150 miles of their primary physical work location located in San Jose, California by their start date. This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite. Selection Process (1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended. NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request. Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260. Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants. To apply, please visit <a href="https://apptrkr.com/6441549" target="_blank">https://www.governmentjobs.com/careers/scvwd/jobs/5028693/business-planning-and-analysis-management-analyst-i-ii</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-6db5d30625be1f4c93e752a5190e1600

Business Planning and Analysis Management Analyst I/II

<h3>Job Description</h3>
Job Description
Who We Are
Metrix is the preferred supplier of industrial condition monitoring systems to many of the world’s leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners. We pioneered the concept of simple, affordable machinery protection with our seismic measurement technology. Initially focused on geophysical exploration, this technology also found abundant applications for vibration measurements on industrial machines and has been our focus for 50 years.
Your Role
Responsible to assure the effective utilization of equipment and materials with an objective of maximizing production output while maintaining safety, quality and cost standards. This hands-on position will support ongoing manufacturing with a strong emphasis on implementing and sustaining lean process improvements, ensuring process capability, and process repeatability. Serves as an internal quality analyst for solving quality issues to ensure consistent high value with the company’s product and installation. Must be available to work Monday-Friday and overtime on Saturdays as required from our NW Houston manufacturing site.
<ul>
<li>Develop, evaluate, implement, improve and document manufacturing equipment, tooling and processes.</li>
<li>Implement and sustain Lean Manufacturing techniques and training on the shop floor.</li>
<li>Team with planning and design staff concerning product design and tooling to ensure efficient production processes as well as process reliability.</li>
<li>Evaluate, rework and reject levels for design, process, and training improvement opportunities. </li>
<li>Implement process and product improvements resulting in a positive impact on production cycle time, product costs and product quality.</li>
<li>Analyze and plan work force utilization, space requirements, and workflow and design layout of equipment and workspace for optimum efficiency and safety.</li>
<li>Confer with management, engineering and other team members regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes.</li>
<li>Develop and evaluate equipment and processes to produce a high-quality product at a competitive cost for either improvements in current processes or development for new product releases.</li>
<li>Facilitate the development of corrective action plans to resolve internal quality or delivery issues.</li>
<li>Conduct production feasibility, Design for Manufacturability, and Design for Quality reviews while generating assembly instructions, in-process inspection, and tooling.</li>
<li>Provide technical direction, and training for operators performing detailed process steps to ensure that production assemblers, testers, inspectors and support staff have necessary skills, appropriate documentation, tooling and process control capability.</li>
<li>Works closely with Engineering, Operations, Procurement, R&amp;D and Marketing in the following functions:</li>
<ul>
<li>Leads Continuous Process Improvement activities ( Ex:Inhouse &amp; Vendor Scrap reduction).</li>
<li>Document Control plan / Work instructions for new product launches.</li>
<li>Improving the Customer PPM.</li>
<li>Be in touch with current and future trends in Quality and Process Improvement in industry and adapt to company, as necessary.</li>
</ul>
</ul>
ADDITIONAL RESPONSIBILITIES &amp; DUTIES:
<ul>
<li>Lead change productively and other duties as required.</li>
<li>Follow all company safety policies and procedures.</li>
<li>Respond to change productively and handle other duties as required.</li>
<li>Work independently and employ effective time management skills.</li>
<li>Over-time as required.</li>
</ul>
QUALIFICATIONS: 
EDUCATION AND EXPERIENCE:
<ul>
<li>2-years Engineer Tech degree in an engineering discipline (Electrical, Electronics, or Industrial Engineering preferred) or equivalent work experience.</li>
<li>Minimum 2-years experience with manufacturing and/or quality processes.</li>
</ul>
SPECIFIC KNOWLEDGE &amp; SKILLS:
<ul>
<li>Demonstrated technical analysis capabilities including process improvement methodologies, quality assurance concepts and systems, etc.</li>
<li>Demonstrated strong and effective communication skills; written, oral and interpersonal.</li>
<li>Ability to multi-task, work independently and employ effective time management skills.</li>
<li>Excellent oral and written communication skills.</li>
<li>Proven teamwork ability.</li>
<li>Hands-on experience with maintenance &amp; sustaining Process.</li>
<li>Auditor experience is a plus.</li>
</ul>
LANGUAGE SKILLS:
Ability to read, analyzes, and interprets technical procedures or governmental regulations. Ability to respond to common inquiries or complaints from customes/suppliers. Ability to effectively present information to production team, supply chain, and engineering.
COMPUTER SKILLS:
To perform this job successfully, an individual should be proficient working with an ERP (IFS) or comparable ERP system. The individual should be knowledge in MS Office (Word, Excel, PowerPoint).
REASONING ABILITY:
Proven problem-solving ability. Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
OTHER QUALIFICATIONS:
Ability to work independently and as part of a team. Excellent communication (written and oral) and interpersonal skills. Understands safe work environment requirements. 
Electrical Candidates – Knowledgeable of electrical assemblies and systems with capability to diagnose issues in electrical systems from PCBAs to signal interruptions, loss, or variations in multiple connection systems. Capable of working at completed assembly process in systems as well as understanding and working with suppliers at component level manufacturing. Familiar with software coding language and capable of diagnosing with limited training in software.
Mechanical/Systems Candidates – Knowledgeable of metal and plastic component manufacturing processes from molding and casting processes to finished machining processes. Knowledgeable and experience working with pressure and flow as components of a finished system and capable of calculating flow loss across process plumbing. Working knowledge of integration of electronics and electro-mechanical components and assemblies.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to be on the production floor; walk and reach with hands and arms, and constant verbal communication with assemblers. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
WORKING CONDITIONS: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.
­­­­­­­­­­­­­­­­­­­­­­­­­______________________________________________________________________________
We offer a generous compensation package that offers:
<ul>
<li>Competitive salary </li>
<li>401(k) contribution with immediate 100% vesting in all company matching contribution</li>
<li>Health, vision, and dental insurance</li>
<li>Health Savings Accounts</li>
<li>Employee Assistance Program</li>
<li>Educational Reimbursement</li>
<li>Competitive paid time off program</li>
<li>Pet Insurance and Discount options</li>
</ul>
Privacy
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. (metrixvibration.com)
Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Quality/Manufacturing Technician

<h3>Job Description</h3>
Job Description
Local Hybrid Remote to Clarksville, TN. 
POSITION PURPOSE
The Automation Analyst I will be responsible for developing, testing, and maintaining automation workflows and scripts to enhance business efficiency and improve operational processes. This role offers the opportunity to learn and develop technical skills, gain hands-on experience in automation technologies, and grow within the department.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
<ul>
<li>Assist in the design and development of basic automation solutions to streamline business processes, using tools such as UiPath, Power Automate, and Python.</li>
<li>Create and maintain detailed documentation for automation processes, including process flow diagrams and technical notes.</li>
<li>Collaborate with business stakeholders to gather and understand automation requirements, ensuring alignment with business objectives.</li>
<li>Conduct thorough testing of automation solutions, identify bugs, and implement fixes to ensure reliability and accuracy.</li>
<li>Monitor the performance of automation scripts and workflows to identify opportunities for optimization and continuous process and efficiency improvements.</li>
<li>Provide ongoing support for deployed automation solutions, troubleshooting issues and ensuring continuity of operations.</li>
<li>Analyze existing manual processes to identify areas for potential automation and recommend improvements.</li>
<li>Assist in integrating automation workflows with enterprise systems and databases to ensure seamless data flow.</li>
<li>Ensure that all automation solutions comply with security, data privacy, and compliance requirements.</li>
<li>Stay updated on emerging automation technologies and participate in training sessions to develop technical skills.</li>
<li>Attends and participates in all meetings, trainings and committees as required.</li>
<li>Participates in community and civic events to promote awareness of the Credit Union in the community.</li>
<li>Provides day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their department.</li>
<li>Ensures work area is clean, secure, and well-maintained.</li>
<li>Completes other duties as assigned by management.</li>
</ul>
PERFORMANCE MEASUREMENTS
<ul>
<li>Timely and accurate delivery of automation solutions within budget, and with high-quality results that meet or exceed business expectations. </li>
<li>Successful deployment of automation solutions with minimal post-deployment issues, with measurable results in overall team member and member experience, leading to increased satisfaction and loyalty.</li>
<li>Provide timely, accurate and actionable insights to key stakeholders across all departments that drive key business decisions and show organizational satisfaction and adoption of automation solutions.</li>
<li>Meet or exceed the number of proposed and implemented automation process improvements as defined by leadership.</li>
<li>Implement automation solutions that improve operational efficiency and enhance member service while delivering measurable cost savings. </li>
<li>Complete Relevant certifications in automation or RPA tools (e.g., UiPath RPA Developer).</li>
<li>Fortera Core Values are satisfactorily demonstrated. </li>
</ul>
Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Please be advised, visa sponsorship is not available for this position.

QUALIFICATIONS 
Education/Certification:
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).</li>
</ul>
 Required Knowledge:
<ul>
<li>Basic programming knowledge (Python, JavaScript, or other scripting languages).</li>
<li>Basic knowledge of relational databases and SQL for data extraction and manipulation.</li>
<li>Knowledge connecting automation solutions to APIs, databases, and enterprise systems.</li>
</ul>
Experience Required:
<ul>
<li>0-2 years of experience in automation, software development, or IT operations.</li>
<li>Experience working independently and in a team environment.</li>
<li>Experience with RPA (Robotic Process Automation) platforms.</li>
<li>Familiarity with APIs, data integration, and enterprise application systems.</li>
<li>Understanding of database structures and SQL for data extraction and manipulation.</li>
</ul>
Skills/Abilities: 
<ul>
<li>Able to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality. </li>
<li>Excellent oral, written and interpersonal skills.</li>
<li>Attention to detail and a commitment to delivering high-quality solutions.</li>
<li>Strong organizational, problem-solving and analytical skills with a keen ability to troubleshoot technical issues.</li>
<li>Able to critically review data and implement operational recommendations</li>
<li>High degree of patience and ability to lead staff through change and interpersonal challenges </li>
<li>Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.</li>
<li>Able to use a PC, related software (including MS Office) and standard office equipment.</li>
<li>Able to meet deadlines and maintain an effective and efficient workflow.</li>
<li>Able to work well under pressure while always promoting a professional image of the Credit Union.</li>
<li>Professional dress, appearance, and attitude.</li>
<li>Able to maintain a flexible work schedule including working weekends.</li>
<li>Regular and predictable attendance</li>
</ul>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
 Finger Dexterity:
<ul>
<li>Using primarily just the fingers to make small movements such as typing, picking up a small object, or pinching fingers together. </li>
</ul>
Grasping:
<ul>
<li>Using fingers and palm on an object.</li>
</ul>
Talking:
<ul>
<li>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
</ul>
Repetitive Motion:
<ul>
<li>Movements frequently and regularly required using the wrists, hands, and/or fingers.</li>
</ul>
Average Hearing:
<ul>
<li>Able to hear average or normal conversations and receive ordinary information.</li>
</ul>
Average Visual Abilities:
<ul>
<li>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</li>
</ul>
Physical Strength:
<ul>
<li>Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)</li>
</ul>
WORKING CONDITIONS
None:
<ul>
<li>No hazardous or significantly unpleasant conditions (such as in a typical office).</li>
</ul>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability:
<ul>
<li>Must have the ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables. </li>
</ul>
Mathematics Ability:
<ul>
<li>Must have the ability to perform basic math skills, use decimals to compute ratios and percents and to draw and interpret graphs. </li>
</ul>
Language Ability:
<ul>
<li>Able to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations. </li>
</ul>

Automation Analyst

<h3>Job Description</h3>
Job Description
Job Title: Sales Administrator Job Type: W2 Contract – 6 months Location: Telecommute – Lake Oswego, OR Schedule: M – F 8am to 5pm Pay Rate: $ 25 – 28 / hour, DOE Position Overview: The Sales Operations Admin plays a key role in supporting business retention by running Level Funded quotes for existing fully insured groups at risk of leaving. This position ensures timely delivery of accurate quoting and sales documents to support Strategic Account Executives. You will work closely with a team of five Strategic Account Executives. The team culture is fast-paced, collaborative, and supportive, with a strong appreciation for the contributions of support staff. Key Responsibilities:
<ul>
<li>Run and send Level Funded quotes to existing groups with fully insured coverage.</li>
<li>Support Sales Operations Analyst with broker and internal document requests.</li>
<li>Retrieve and distribute documents such as Benefit Summaries, Summary of Benefits (Client), and Certificate of Coverage (contracts).</li>
<li>Send electronic kits (eKits) to client groups.</li>
<li>Order hard-copy materials for customer delivery.</li>
<li>Send follow-up data to employers post-installation as new business.</li>
</ul>
Ideal Candidate Background:
<ul>
<li>Minimum of 1 year in sales support, office administration, or customer service, preferably in a fast-paced environment.</li>
<li>Experience in healthcare or insurance is a plus.</li>
</ul>
<ul>
<li>At least 1 year of experience with Microsoft Office (Outlook and Excel in particular).</li>
<li>Comfortable learning and navigating new software platforms.</li>
</ul>
Preferred Attributes:
<ul>
<li>Professional demeanor and strong customer service orientation.</li>
<li>Fast learner with the ability to manage multiple platforms and complete tasks quickly.</li>
<li>Strong multitasking and organizational skills.</li>
</ul>
<ul>
<li>Minimum Education Requirement: High School Diploma or GED</li>
</ul>
 Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Sales Operations Admin

<h3>Job Description</h3>
Job DescriptionCompany Overview: AGES Learning Solutions has been dedicated to serving families, schools, and homes in the Greater Bay Area since 2008. We focus on providing goal-driven programs through the empowerment and support of our employees, delivering quality service to clients using cutting-edge techniques and technology-based Applied Behavior Analysis (ABA). At AGES, we pride ourselves on creating a positive impact in the lives of those we serve. As a&nbsp;Board Certified Behavior Analyst (BCBA)&nbsp;at AGES Learning Solutions, you'll be a vital part of our team, guiding the development and execution of personalized behavior intervention plans. You will assess client needs, manage behavior technicians, and oversee interventions aimed at skill acquisition and reducing problem behaviors. In this role, you will support our clients in the San Jose area.&nbsp; Assessment:
<ul>
<li>Conduct comprehensive skills assessments to evaluate the need for ABA services.</li>
<li>Perform functional behavior assessments (FBAs) to identify the causes of challenging behaviors and design positive behavior intervention plans (PBIPs).</li>
<li>Analyze data and monitor client progress to make informed adjustments to treatment plans.</li>
</ul>
Intervention:
<ul>
<li>Develop and implement individualized teaching programs and PBIPs based on client needs and goals.</li>
<li>Supervise and provide feedback to Behavior Technicians to ensure accurate delivery of intervention plans.</li>
<li>Collaborate with families and professionals to ensure cohesive and consistent interventions across home, school, and clinic settings.</li>
</ul>
Supervision and Leadership:
<ul>
<li>Provide ongoing supervision, support, and training to Behavior Technicians while upholding ethical and professional standards.</li>
<li>Conduct regular performance evaluations and provide constructive feedback to support team development.</li>
<li>Participate in team meetings, case conferences, and consultations to coordinate and optimize client care.</li>
</ul>
Case Management:
<ul>
<li>Coordinate with insurance companies for assessment of services, treatment plan reviews, and service authorizations.</li>
<li>Manage client and Behavior Technician schedules as necessary.</li>
<li>Keep families and caregivers informed about client progress and program updates.</li>
</ul>
Staff Training &amp; Coaching:
<ul>
<li>Provide initial and ongoing training for new hires and Behavior Technicians on ABA principles, intervention techniques, and session management.</li>
<li>Deliver real-time feedback and guidance during sessions to Behavior Technicians.</li>
<li>Create and maintain training materials to support staff development.</li>
<li>Keep detailed records of team meetings, training activities, and performance evaluations.</li>
</ul>
Professional Development:
<ul>
<li>Stay current with ABA research and best practices through continuing education opportunities.</li>
<li>Contribute to clinic growth through participation in quality improvement initiatives and potential research activities.</li>
</ul>
Job Requirements:
<ul>
<li>Master's degree in Psychology, Education, or a related field.</li>
<li>Board Certified Behavior Analyst (BCBA) certification from the Behavior Analyst Certification Board (BACB).</li>
<li>Strong understanding of ABA principles and demonstrated experience in developing and implementing behavior intervention plans.</li>
<li>Excellent communication, collaboration, and interpersonal skills.</li>
<li>Ability to work independently and within a team.</li>
<li>Proficiency in data collection, analysis, and making data-driven decisions.</li>
<li>A valid driving license</li>
</ul>
Benefits:
<ul>
<li>$3,000 sign-on bonus.</li>
<li>Annual performance bonus ranging from $10,000 to $25,000.</li>
<li>Monthly performance bonus of up to $500 for achieving targeted billable hours.</li>
<li>Hourly bonus of up to $60 per hour based on exceeding billable hour targets.</li>
<li>Annual performance reviews with salary increases.</li>
<li>Referral bonuses.</li>
<li>Cell phone allowance.</li>
<li>Mileage reimbursement.</li>
<li>Free Continuing Education Units (CEUs) and education stipend.</li>
<li>Comprehensive healthcare benefit program for you and your family.</li>
<li>Life and dental insurance.</li>
<li>Long-term disability insurance.</li>
<li>Up to 13 days of paid time off, including sick leave.</li>
<li>Employee discounts for mobile phone services, travel, entertainment, restaurants, retail, and more.</li>
<li>Employee Stock Option Plan: Eligible after one year of full-time employment.</li>
<li>SIMPLE-IRA Plan: Eligible after two years with $5,000 or more in compensation, with a company match of up to 3% of your annual salary.</li>
</ul>
Salary&nbsp;- starting at $90,000.00 per annum
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Board Certified Behavior Analyst - Vacaville, CA

<h3>Job Description</h3>
Job Description
EHR Applications Trainer
Department: Electronic Health Records
Location: 1500 Expo Pkwy
Reports to: IT Training &amp; Development Manager
Status: Full-time, regular
FLSA: Exempt
Salary Range: $87,360-$108,500
EEO-1: Technician
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The EHR/IT Applications Trainer is responsible for the training, implementation support, and ongoing optimization of enterprise-level healthcare software applications, primarily the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems. This position serves as a key liaison between clinical/administrative end users and IT, ensuring smooth onboarding, training, and support for all EHR-related functionality. In addition to training responsibilities, this role includes duties commonly assigned to an application support specialist or system analyst—such as building and maintaining training environments, validating workflows against live system builds, and participating in the design and testing of new workflows and configurations. The trainer must have a working knowledge of how to use the EHR and be familiar with its functionalities to guide users through optimized workflows and resolve system-related issues in collaboration with informatics and technical teams.
Required Qualifications 
<ul>
<li>Bachelor's degree in an academic or scientific field related to Information/ Systems Management or Technology, or the equivalent in training and experience.</li>
<li>Minimum of one (1) year work experience in Electronic Health Records systems and training of providers and clinical staff support in these systems and other clinical support functions.</li>
<li>Fluency in additional languages preferred.</li>
<li>Experience working with Federally Qualified Health Centers (FQHCs) and their specific patient populations is preferred.</li>
<li>Demonstrate leadership skills and be able to work collaboratively with others in a team environment, respecting and valuing the perspectives and experiences of others.</li>
<li>Strong customer service, project management skills, or consulting experience.</li>
<li>Knowledge of applicable data privacy practices and laws.</li>
<li>Initiate and complete work without direct supervision. Requires the ability to work effectively under pressure.</li>
<li>Experience working with diverse communities in a non-profit or healthcare setting.</li>
<li>Sensitivity to the needs of culturally and linguistically diverse patients and employee population.</li>
<li>Demonstrated ability to analyze functional and technical requirements and translate these into valid solutions; Knowledge of primary care clinic workflow and/or other healthcare experience is a plus.</li>
<li>Ability to communicate clearly in order to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills required.</li>
<li>Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.</li>
<li>Skilled in Microsoft, including Word, Excel, PowerPoint, and Outlook.</li>
<li>Ability to tailor one’s teaching style to the individuals in the room.</li>
<li>Ability to be adaptable and resilient in a rapidly changing, innovative work environment.</li>
<li>Ability to champion the adoption of new workflows related to technology applications applicable to the organization.</li>
<li>Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.</li>
<li>Assist and support the Center/Department/Program to meet standards of High Reliability.</li>
</ul>
Essential Responsibilities and Duties
<ul>
<li>Manages the delivery of training in both formal (e.g., classroom), and informal (e.g. in clinic) settings.</li>
<li>Coordinates with the training team and the IT Training and Development manager to effectively schedule and train new clinical/administrative staff on her and IT applications.</li>
<li>Conducts train-the-trainer sessions on the EHR and other acquired/updated software.</li>
<li>Provides Help Desk technical support to end-users based on assigned tickets and telephone calls.</li>
<li>Reviews and assists in the development of training documentation and ensuring this documentation is easily accessible to all end-users of the organization.</li>
<li>Works to disseminate information vital to user functionality in a manner that is easy to absorb, in layperson terms.</li>
<li>Promotes the importance of proper use of applications with an emphasis on optimum workflow.</li>
<li>Develops FAQs on relevant applications based on user feedback.</li>
<li>Actively participates in team-based planning for the Information Technology group, providing timely and relevant feedback on EHR/EPM and applications usage to inform future rollouts and implementations.</li>
<li>Attends meetings and trainings as assigned.</li>
<li>Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.</li>
<li>Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.</li>
<li>Participates in on-site support after system implementation, application enhancements, and system upgrades.</li>
<li>Presents on implementation and training of EHR/EPM and other relevant IT applications to various workgroups, both internal and external.</li>
<li>Coordinates with technical staff to troubleshoot and resolve issue tickets reported by users. Communicates resolution to end users.</li>
<li>Provides consultative services to clinical users.</li>
<li>Creates and maintains training environments, including mock patient records, scenarios, and test scripts.</li>
<li>Participates in system design reviews to assess training implications and contributes to workflow testing and validation.</li>
<li>Collaborates with operational and technical teams to align training with real-time system configuration.</li>
<li>Supports system users by resolving EHR-related issues and escalating complex problems as needed.</li>
<li>Provides structured feedback to the informatics team based on end-user experience.</li>
<li>Participates in go-live planning, command center support, and ticket triage during system changes or deployments.</li>
<li>Ensures accurate documentation of training completion to support compliance and readiness for audits.</li>
<li>Maintains training and knowledge base repositories in accessible formats for learner reference.</li>
<li>Familiarity with the functionalities of the Electronic Health Record system; includes understanding clinical and administrative workflows, user navigation, documentation tools, and order entry, as well as having the ability to guide users through these functions effectively.</li>
<li>Maintains confidentiality regarding privileged proprietary, administrative, technical and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.</li>
<li>Performs other duties as assigned.</li>
</ul>
Benefits
The successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance &amp; long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement.
<ul>
<li>Paid bereavement and jury duty leave</li>
<li>11 paid holidays per year</li>
<li>Paid time off</li>
<li>Paid sick leave</li>
<li>Flexible Spending Program</li>
<li>Company paid malpractice insurance for all providers</li>
<li>Professional development hours offered annually</li>
</ul>
Physical Demands and Work Environment
The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or
Local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company DescriptionWellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion. 
<h3>Company Description</h3>
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.\r\n\r\nWellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.

EHR Applications Trainer

<h3>Job Description</h3>
Job Description
Join Focused Staffing Group and be a catalyst for positive change! At Focused Staffing, we don’t just fill positions—we transform lives, one rockstar talent at a time. Whether you’re eager to make a meaningful difference in behavioral health or dedicated to empowering students in K-12 education, our mission is to connect skilled, passionate professionals with the communities that need them most. As a leader in specialized staffing, we provide exceptional opportunities and support for every member of our team, creating lasting impact for those we serve and those who serve with us. Discover how your unique strengths can help build brighter futures across schools and behavioral health organizations nationwide.
Want to love what you do? Let's make it happen!Check out our candidates' success stories!
Board Certified Behavior Analyst (BCBA)
COMPENSATION: Pays up to $75 per hour
We are seeking a passionate and dedicated Board Certified Behavior Analyst (BCBA) to join our partner school. The BCBA will provide consultation and training, conduct behavioral evaluations, and develop/implement behavior intervention plans for individuals with academic and behavioral deficits. The BCBA will act as a clinical teacher who educates, observes, assesses, and supervises educational activities and behavioral service delivery in the school setting. The ideal candidate will have a strong understanding of applied behavior analysis (ABA) principles and a proven track record of developing and implementing effective behavior intervention plans.
Responsibilities:
<ul>
<li>Conduct functional behavior assessments and educational assessments to accurately identify the function of challenging behaviors and socially valid, pivotal behaviors to target.</li>
<li>Develop and maintain strong collaborative relationships with school staff, providing training to implement effective applied behavior analysis techniques.</li>
<li>Provide ongoing support and training to related field staff, ensuring treatment integrity and supporting professional growth.</li>
<li>Investigate concerns and provide coaching and disciplinary action when appropriate.</li>
<li>Develop behavior goals according to the needs and abilities of the student.</li>
<li>Determine prevention, intervention, and consequence strategies utilizing non-aversive behavior change methods.</li>
<li>Collect, analyze, and report data and other documentation within established time frames to ensure program validity and efficacy per contract guidelines.</li>
<li>Attend and present behavioral progress at IEP meetings.</li>
<li>Act as a clinical teacher who educates, observes, assesses, and supervises educational activities and behavioral service delivery in the school setting.</li>
</ul>
Qualifications:
<ul>
<li>Current Board Certified Behavior Analyst (BCBA) certification from the Behavior Analyst Certification Board (BACB).</li>
<li>Master’s degree in applied behavior analysis, teaching, psychology, or a related field.</li>
<li>Complies with all relevant professional standards of practice.</li>
<li>Current CPR certification (if applicable).</li>
<li>TB questionnaire, PPD, or chest x-ray (if applicable).</li>
<li>Current Health Certificate (per contract or state regulation).</li>
<li>Must meet all federal, state, and local requirements.</li>
<li>Successful completion of new hire training as applicable to the job site.</li>
<li>Understand patient confidentiality and HIPAA requirements.</li>
<li>Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, and clients) via strong communication skills; proficiency in the English language is required.</li>
<li>Computer proficiency required.</li>
<li>Must be at least 18 years of age.</li>
</ul>

Board Certified Behavior Analyst (BCBA)

<h3>Job Description</h3>
Job DescriptionNorthern Bank is advancing its Intelligent Automation and Reporting Delivery capabilities to drive smarter decision-making and operational efficiency. We’re looking for a Business Analyst who thrives at the intersection of data, technology, and strategy—someone who can translate business goals into actionable insights and scalable solutions. This role is ideal for a collaborative problem-solver with a passion for automation, data visualization, and continuous improvement. Demonstrates a natural curiosity and a proactive drive to explore innovative solutions that enhance operational efficiency and elevate the user experience. Continuously seeks out opportunities to challenge the status quo, streamline processes, and deliver smarter, more intuitive outcomes. You’ll work across departments to identify opportunities, streamline processes, and deliver intelligent reporting tools that empower teams and enhance transparency. KEY RESPONSIBILITIES: Automation &amp; Process Optimization (30%)
<ul>
<li>Identify inefficiencies and automation opportunities through real-time data analysis and stakeholder collaboration.</li>
<li>Develop and maintain process flow diagrams to visualize current and future-state workflows.</li>
<li>Support the design and implementation of intelligent automation solutions that improve operational performance.</li>
</ul>
Reporting &amp; Visualization (40%)
<ul>
<li>Collaborate with cross-functional teams to prototype and deliver reporting tools that enhance productivity and decision-making.</li>
<li>Maintain and evolve dashboards and analytics frameworks using tools like Power BI, Tableau, or Excel.</li>
<li>Embed quality assurance and user acceptance testing throughout the reporting lifecycle.</li>
</ul>
Requirements Gathering &amp; Documentation (30%)
<ul>
<li>Partner with stakeholders across departments (e.g., sales, finance, compliance, IT) to capture business needs and translate them into technical requirements.</li>
<li>Author and maintain business requirements, process documentation, and training materials.</li>
<li>Facilitate communication between business and technical teams to ensure alignment and successful delivery.</li>
</ul>
REQUIREMENTS:
<ul>
<li>2+ years of experience in business analysis, data analytics, or systems development, preferably in financial services or technology.</li>
<li>Proven track record in delivering reporting and automation solutions.</li>
<li>Strong analytical skills with the ability to translate complex data into actionable insights.</li>
<li>Experience with process documentation tools (e.g., Visio, Lucidchart).</li>
<li>Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with Power BI or Tableau is a plus.</li>
<li>Familiarity with Salesforce and automation platforms is welcomed.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.</li>
<li>High proficiency in technical writing and documentation.</li>
</ul>
NICE TO HAVES (Or Things You'll Get To Learn):
<ul>
<li>Exposure to predictive analytics, data modeling, or machine learning concepts.</li>
<li>Experience with cloud-based reporting platforms or data integration tools.</li>
<li>Familiarity with agile methodologies and collaborative development environments.</li>
</ul>
About Northern Bank &amp; Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit <a href="http://www.NBTC.com" target="_blank">www.NBTC.com</a> or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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Business Analyst

<h3>Job Description</h3>
Job Description
 
Customer Experience Analyst
The Center for Elders’ Independenceis a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly.&nbsp;&nbsp;Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants.&nbsp;&nbsp;Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities
The Position:&nbsp; The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.
The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.
 The salary range for the IT Systems Analyst position at Center For Elders Independence is $&nbsp;83,595&nbsp;- $&nbsp;125,403 annual&nbsp;base salary.&nbsp;&nbsp;Salary&nbsp;is&nbsp;based on the market for the position, as well as experience, skills, abilities and work history.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Business &amp; Systems Liaison: Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements.</li>
<li>IT Training Strategy: Design and deliver scalable IT training programs that support system adoption and improve operational efficiency.</li>
<li>Knowledge Management: Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.</li>
<li>System &amp; Service Analysis: Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization.</li>
<li>Problem Management: Conduct root cause analysis for technical issues and recommend long-term resolutions.</li>
<li>Continuous Improvement: Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction.</li>
<li>Requirements Gathering: Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings.</li>
<li>Change Enablement: Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans.</li>
<li>System Testing &amp; Validation: Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment.</li>
<li>Technical Support: Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately.</li>
<li>Incident &amp; Request Oversight: Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining.</li>
<li>Vendor Coordination: Engage with third-party providers for system delivery, support, training, and infrastructure services as needed.</li>
<li>IT Governance &amp; Policy Guidance: Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders.</li>
<li>Project Participation: Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Bachelor's degree in a computing-related discipline, or equivalent experience.</li>
<li>5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).</li>
<li>Proven ability to translate technical challenges into business-relevant insights and solutions.</li>
<li>Strong experience designing and delivering IT training to diverse user groups.</li>
<li>Demonstrated success in process improvement initiatives or service optimization projects.</li>
<li>Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.</li>
<li>Hands-on experience with:
<ul>
<li>Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive)</li>
<li>Identity &amp; access management (Microsoft Entra ID, Active Directory)</li>
<li>Device lifecycle and endpoint management tools (e.g., Intune, Autopilot)</li>
<li>Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)</li>
<li>Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact)</li>
</ul>
</li>
<li>Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders.</li>
<li>Excellent documentation, knowledge management, and reporting capabilities.</li>
<li>ITIL certification (v3 or v4) strongly preferred.</li>
<li>Microsoft 365 or similar technical certifications are a plus.</li>
</ul>
“Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.”


Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

IT Systems analyst

<h3>Job Description</h3>
Job Description
Clinic Director (BCBA) Location: 345 Devers Street, Fayetteville, NC 28303 Job Type: Full-Time, In-Person (Center-Based) Compensation: Up to $126,000 per year (Total Compensation Package) Bonus: $10,000 Relocation Assistance: Available
 Make a Bigger Impact in a Leadership Role That Supports You
Opal Autism Centers is seeking an experienced Board Certified Behavior Analyst&nbsp;to lead our established clinic in the charming neighborhood, Eutaw, in&nbsp;Fayetteville, NC as a Clinic Director. This is a full-time, in-person, center-based role offering a competitive salary, comprehensive benefits, and clear opportunities for leadership growth within a family-owned, clinician-led, assent-based ABA organization.
If you’re a BCBA with strong clinical experience and a passion for early intervention, this could be your next step.
 What You'll Do:
As a Clinic Director, you will oversee the daily operations of our clinic and lead a dedicated team of BCBAs and RBTs. You will provide both clinical oversight and leadership, maintain a manageable caseload, and drive key performance and quality metrics that directly impact client outcomes and team success.
 Day-to-Day Responsibilities Include:
<ul>
<li>Lead clinic operations to ensure high-quality service delivery</li>
<li>Provide clinical supervision and support to BCBAs and RBTs</li>
<li>Collaborate with admissions, scheduling, billing, HR, and recruiting teams</li>
<li>Analyze client cancellations and implement proactive solutions</li>
<li>Support timely assessments, treatment plans, and transitions into care</li>
<li>Conduct team meetings, performance evaluations, and provide ongoing feedback</li>
<li>Align hiring with caseload needs and manage retention strategies</li>
</ul>
 What You’ll Love About Opal
We offer more than just a job. At Opal Autism Centers, you’ll have a seat at the table. Join a culture that values your voice, supports your goals, and prioritizes the well-being of both clients and staff. Your Total Rewards Package Includes:
<ul>
<li>Salary up to $126,000/year (total comp)</li>
<li>$10,000 bonus</li>
<li>Relocation assistance, if applicable</li>
<li>$1,000 CEU stipend annually</li>
<li>Opal is an official BACB ACE provider</li>
<li>Comprehensive health insurance package</li>
<li>401(k) retirement plan</li>
<li>29 Paid Days Off</li>
<li>Bounsly recognition and wellness perks</li>
</ul>
 Unmatched Support &amp; Growth:
<ul>
<li>Clinical Compliance &amp; Training Department dedicated to your success</li>
<li>Specialized Scheduling Team to handle the logistics so you can focus on care</li>
<li>Free CEUs to support ongoing learning and professional development</li>
<li>Tuition Discounts to make advancing your education more accessible</li>
<li>Tech-Forward Tools: our own intranet, AI-driven scheduling, and session note auditing software—keeping you ahead of the curve</li>
</ul>
Work Location:
This is a full-time, on-site position based at our Fayetteville, NC clinic. Remote or hybrid options are NOT currently available. What We’re Looking For:
Please apply only if you meet the following minimum requirements:
<ul>
<li>Master’s degree in ABA, Psychology, or related field</li>
<li>Active BCBA certification and eligible for LBA in North Carolina</li>
<li>Minimum of 2 years of clinical ABA experience, including 1 year of leadership or&nbsp;supervisory specific roles in the field of ABA.</li>
<li>Strong communication, organizational, and team leadership skills</li>
<li>A commitment to compassionate, family-centered care</li>
</ul>
Ready to Lead with Purpose?
If you’re passionate about early intervention, clinical excellence, and growing as a leader in a supportive environment, we’d love to hear from you.
Apply today to join our mission-driven team at Opal Autism Centers.
Opal Autism Centers is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We value diversity and inclusion in our workplace. By applying for this position, you acknowledge and agree to the above statement.
Opal Autism Centers is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We value diversity and inclusion in our workplace. By applying for this position, you acknowledge and agree to the above statement.
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