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I. General Summary: Coordinates and delivers on all Human Resources (HR) matters including planning and organization of company events as well as company sponsored community programs. Perform clerical duties to ensure timely and accurate human resources administration. Provide broad level administration support for HR policies, programs, procedures, and services II. Essential Job Functions: A. Assist with questions related to TBA procedures and standards. B. Maintains proper documentation and recordkeeping. C. Handle administrative details of the General Affairs and Human Resources Departments. a. Prepare presentations, special reports, and routine correspondence. b. Maintain team member personnel and medical files including other required records and documents. c. Assist Sr Specialist with scheduling interviews and clerical tasks aiding in recruiting. d. Assist in preparation and scheduling of new hire orientation. e. Assist with the reimbursement of safety equipment. D. Assist with directing the third-party general housekeeping staff. Provide feedback to 3rd party staff as needed to ensure compliance to the contractual agreement. E. Communication 1. Create well written plant communications for Senior/Executive Management 2. Interact with internal and external customers in a professional manner; communicate across all levels of the organization (local and group companies) 3. Plan, organize and execute team member communications; monthly calendar and bi-weekly plant dispatch publications, and bulletin board. 4. Assist in scheduling and organizing content for the monthly plant-wide meeting F. Manage visitor protocol and approval policy 1. Envoy system best practice - visitor record retention and contractor safety compliance 2. Maintain badge system and badge approval for permanent and temporary employees as well as visitors. G. Collaborate with HR Specialists to create practices that consolidate processes and optimize efficiencies. H. Provide general plant administrative support. a. Prepare outgoing mail and sort and distribute incoming mail. b. Complete filing, correspondence, meeting preparations, and other administrative support functions for office staff. c. Provide refreshments to customers and meeting participants as needed. I. Supports the organization and development of training room(s), multimedia visual aids, testing and evaluating procedures, and other educational materials. 1. Coordinates and monitor training room(s) and area(s). 2. Assists with maintaining training records and documents. 3. Assists with coordinating training with outside sources, such as corporate trainers and technical and professional schools. J. Follow safety, quality, confidentiality, and information security policies and procedures. K. Other duties as required in support of the business. III. Minimum Qualifications/Requirements: Education: • Associate's degree in Business Administration, or related field, or an equivalent combination of education and relevant experience. Experience and Technical Skills: • Minimum of two (2) years administrative experience, preferably supporting HR functions in a manufacturing setting. • Strong attention to detail. • Highly motivated, ambitious self-starter. • Must possess excellent interpersonal skills. • Excellent project, analytical and written communication skills. • Ability to relate and communicate with individuals at all levels. • Ability to work in a fast-paced, multicultural work environment. • Ability to work with multiple departments and prioritize activities. • Ability to create reports, business correspondence, and procedures. • Ability to take initiative on assigned tasks without significant supervision. • Ability to foresee problems and take action. • Ability to multi-task, prioritize, work efficiently within time constraints and deadlines and handle challenging situations. • Be able to maintain the confidentiality of any information s/he encounters. • Ability to compile effective and concise visual reports in charts, graphs, and table format. • As unique situations present themselves, the incumbent must be sensitive to Toyota Boshoku America (TBA) needs, team member goodwill, and the public image. • Thorough understanding and working knowledge of TBA's organization, automotive plants and processes/principles, company products, trade terminology, manufacturing processes, tooling and equipment, and machine operation is a plus. Language Skills: • Strong verbal and written communication skills in English. Computer/Software: • Solid working knowledge and experience with Microsoft Office and other related Business HR/IT applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, Oracle, etc.). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: Standard automotive plant environment with moderate noise level. PPE (Personal Protective Equipment) such as safety glasses, steel toe shoes, hearing protection, etc. may be required in engineering, manufacturing, or industrial areas. Personal attire standards may apply. Travel: 0-5% V. Physical Demands: Ability to sit and work on a computer for extensive periods of time is required. While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time and is occasionally required to lift up to 30 pounds. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE Toyota Boshoku America is an equal opportunity employer and considers applications for all positions without regard to race, sex, religion, color, national origin, pregnancy, genetic information or any other characteristic protected by applicable law. If you require a reasonable accommodation to apply for a posted position, please email us at .

Human Resources Analyst

About the Role:
As an Executive Strategist and Vice President, Executive Strategists Team (EST), you will lead the team of Executive Strategists across key Public Sector and Healthcare verticals— healthcare, federal, education, state and local government. This role is instrumental in shaping CrowdStrike’s Public Sector vision, delivering thought leadership to customers and partners, and enabling collaboration across the company. Reporting directly to the VP, Public Sector/Healthcare, you will help drive strategy, foster customer engagement, and amplify CrowdStrike’s presence as a leading cybersecurity thought leader.
You will oversee a team of experienced strategists who act as trusted advisors to customers, providing insights into evolving threat landscapes, cybersecurity trends, and industry best practices. This role requires a blend of strategic leadership, exceptional communication skills, and deep expertise in cybersecurity to influence outcomes.
Am I an Executive Strategist?
<ul>
<li>
Are you passionate about cybersecurity and protecting organizations, communities and businesses?
</li>
<li>
Are you self-motivated and looking for an opportunity to advance client cybersecurity programs, accelerate your skills and experience through life-long learning, engaged discussions and cyber strategy development?
</li>
<li>
Do you have experience leading security teams in large public sector and healthcare organizations?
</li>
<li>
Are you capable of articulating complex problems through easy-to-understand solutions drawing upon your experience?
</li>
<li>
Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?
</li>
</ul>
What You’ll Do:
<ul>
<li>
Team Leadership: Build, mentor, and manage a high-performing team of Executive Strategists, ensuring alignment with corporate goals and fostering professional growth within the team.
</li>
<li>
Strategic Support: Use stakeholders’ feedback to inform necessary improvements and adjustments to technology. Provide recommendations for continuous improvement.
</li>
<li>
Customer Engagement: Collaborate with key customers, prospects, and partners to understand their needs, deliver tailored cybersecurity solutions, and support long-term relationships. Support current customers and new customers by sharing CrowdStrike’s long-range strategic vision and positioning CrowdStrike as the leading thought leader for Cybersecurity with customers, partners, analysts and media.
</li>
<li>
Thought Leadership: Represent CrowdStrike at industry events, conferences, and panels, delivering impactful keynotes and driving CrowdStrike’s reputation.
</li>
<li>
Collaboration: Partner with internal teams like Sales, Marketing, Product, Legal, and Corporate Affairs, to align strategies and drive business outcomes. Advise on the most effective implementation of security platforms.&nbsp; Coach, train and mentor across the organization with humility and compassion.
</li>
<li>
Industry Advocacy: Stay informed about cybersecurity trends, the competitive landscape, and emerging threats, and provide thought leadership through blogs, articles, and media engagements.
</li>
<li>
Strategic Planning: Develop and execute engagement plans for the Executive Strategists team, aligning with corporate priorities and theater/regional needs.
</li>
<li>
Metrics and Reporting: Define critical success factors (CSFs) and key performance indicators (KPIs) for the team, monitor progress, and present regular updates to senior leadership on outcomes and opportunities.
</li>
</ul>
What You'll Need:
Successful candidates must possess the following qualifications:
<ul>
<li>
Executive Leadership Experience: 15+ years in cybersecurity or IT leadership roles - CISO, CIO, or equivalent, with demonstrated ability to lead remote teams.
</li>
<li>
Strategic Expertise: Proven ability to develop and implement Public Sector strategies that influence market perception and drive business growth.
</li>
<li>
Cybersecurity Proficiency: Deep knowledge of cybersecurity technologies, threat landscapes, and modern protection strategies across various industries.
</li>
<li>
Public Speaking &amp; Advocacy: Extensive experience in public speaking - keynotes, panel discussions, and media engagements.
</li>
<li>
Relationship Management: Proven ability to build and maintain relationships with senior leaders, C-level executives, and key stakeholders across industries.
</li>
<li>
Collaboration: Experience working with internal teams to align strategy, enhance customer outcomes, and promote cross-departmental collaboration.
</li>
</ul>
Requirements:
<ul>
<li>
20+ years of experience in IT or cybersecurity roles
</li>
<li>
15+ years in executive leadership - CIO/CISO or equivalent in the Public Sector.
</li>
<li>
Demonstrated ability to lead teams in a remote-first environment.
</li>
<li>
Extensive knowledge of cybersecurity domains like Endpoint Security, Cloud Security, SIEM/Log Management, Identity Security, and Incident Response.
</li>
<li>
Ability to travel frequently.
</li>
<li>
Demonstrated thought leadership experience, both in presentations and written articles.
</li>
<li>
Exceptional written and verbal communication skills, with a history of producing high-quality deliverables.
</li>
<li>
This role is only open to US citizens.
</li>
</ul>
Education:
BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. We will consider applications with relevant technical and/or leadership experience.
CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $330,000- $370,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.
#LI-MB2
#LI-Remote

Executive Strategist and Vice President, Executive Strategists Team (Remote)

The University of Texas at Arlington seeks applications and nominations for a visionary and strategic leader as dean of the College of Education (COE) with a proven commitment to academic excellence and shared decision-making. The dean fosters excellence in teaching, research, and service.
Reporting to the provost and senior vice president for academic affairs, the dean is responsible for providing visionary leadership, strategic direction, and administrative oversight for the college. The dean ensures the academic, research, and community engagement missions of the college are achieved, and that the college is well-positioned to address contemporary and emerging issues facing the field of education.
The dean serves as chief academic, administrative, and budget officer for the college and:
<ul>
<li>Ensures that the college maintains accreditation and meets other regulatory requirements.</li>
<li>Oversees academic personnel matters involving hiring, development, promotion, tenure, and evaluation of departmental chairpersons.</li>
<li>Manages the college’s budget and financial resources, including allocating funds for research, scholarships, and other initiatives.</li>
<li>Manages the personnel functions of the college with a commitment to collegial governance, cultural diversity, and equal opportunity.</li>
<li>Supports the faculty in teaching, research, service, and professional development.</li>
<li>Provides leadership in academic program reviews, program changes, and program development within the college.</li>
<li>Calls and conducts faculty, staff, student, and other meetings in order to remain visible, collegial and transparent.</li>
<li>Serves as the liaison for the college within the university.</li>
<li>Develops and implements strategic plans for the college, including academic program development, student recruitment, and fundraising.</li>
<li>Builds relationships with external stakeholders, including alumni, community organizations, and other academic institutions.</li>
<li>Advocates for the college and promotes its mission and values to internal and external audiences.</li>
<li>Promotes research and scholarly activities that address critical social issues and fosters an environment that encourages collaboration and innovation.</li>
</ul>
Required Qualifications:
<ul>
<li>Doctorate within education or related discipline awarded by a regionally accredited higher education institution.</li>
<li>A minimum of five (5) years of significant and progressive academic administration experience in higher education at the level of associate dean, department chair, program director, or equivalent role.</li>
<li>Academic record sufficient to qualify as a tenured full professor.</li>
</ul>
A successful candidate:
<ul>
<li>Is a servant-leader. Inspirational.</li>
<li>Demonstrates candor and authenticity.</li>
<li>Nurtures the successes of colleagues and students.</li>
<li>Possesses an energetic, well-grounded, success-oriented personality.</li>
<li>Shows initiative and self-discipline, with confidence and charisma to lead, encourage, and empower.</li>
<li>Is creative, innovative, marketing-minded, and entrepreneurial.</li>
<li>Builds consensus and is a team leader who seeks collective wisdom and input.</li>
<li>Is flexible and able to facilitate multiple competing priorities and divergent viewpoints.</li>
<li>Is an effective change agent.</li>
<li>Possesses leadership and courage to make the tough decisions.</li>
<li>Models a strong moral compass with unquestionable integrity and high professional standards.</li>
<li>Possesses effective social skills.</li>
<li>Is politically astute, yet not political.</li>
<li>Possesses excellent written and oral communication skills with the ability to communicate complex or technical information clearly to a range of audiences.&nbsp;</li>
<li>Values diversity and actively looks for opportunities to engage with and elevate marginalized voices.</li>
</ul>
UTA's College of Education is one of the nation's top schools for education professionals. The COE strives to promote a collaborative culture of excellence in research, teaching, and service. The COE’s goal is to brighten students' lives, to provide them with unique experiences built on high standards, to encourage them to think critically and creatively, and to instill in them a lifetime commitment to learning and service to their communities.
The College of Education is fully accredited through the Commission on Colleges of the Southern Association of Colleges and Schools and the Association for Advancing Quality in Educator Preparation.
The college currently offers bachelor’s, master’s, and doctoral degrees through its academic units: the Department of Curriculum and Instruction and the Department of Educational Leadership and Policy Studies. Students may also pursue professional teacher, administrator, and other certificates or certifications.
Distinguished faculty are leaders in their fields. They study student learning, leadership, and teaching effectiveness as these are applied in today’s classrooms and schools. Faculty are also engaged scholars and practitioners who inform and shape education-related policies and practices through their impactful research. They bring their research discoveries to inform their teaching and student learning. The education that students receive at UTA is at a level expected from a world-class research university.
In addition to training and shaping the next generation of teachers, administrators, and education policy makers, the college’s faculty have and continue to make enormous contributions to our understanding of educational practice and policy.
Located on a 420-acre campus in the heart of the thriving Dallas-Fort Worth-Arlington metro area (population 7.6 million), <a href="https://www.uta.edu/" target="_blank">UTA</a> is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work.
As one of the largest and most diverse universities in Texas, UTA is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by its community of scholars. The University promotes lifelong learning through its academic, continuing education, and experiential learning programs. The faculty, staff, and student community share diverse cultural values that foster inclusivity and cultivate mutual respect.
Founded in 1895 as a private liberal arts institution, UTA enrolls over 41,000 students and employs nearly 5,000 faculty and staff. The university has the fifth most ethnically diverse undergraduate population in the United States (U.S. News &amp; World Report, 2023) and is a Hispanic- Serving Institution and an Asian American, Native American, Pacific Islander-Serving Institution (U.S. Department of Education). UTA graduates the most African American students at the master's degree level and the second-most at the undergraduate degree level of any Texas university (Diverse: Issues in Higher Education, 2022).
UTA is one of just six institutions nationwide this year to earn the Seal of Excelencia certification, a prestigious honor granted to colleges and universities for their commitment to accelerating Latino student success. U.S. News &amp; World Report 2022-23 ranked UTA among one of the best graduate schools in the country, and it was chosen again by the American Indian Science and Engineering Society as one of the top 200 Colleges for Indigenous students. UTA is consistently ranked as a top institution serving first-generation and low-income students, and it was ranked fourth nationally for serving veteran students (Military Times, 2022).
Guided by world-class faculty members, students in the University’s campus-based and online degree programs represent 120 countries and pursue more than 184 bachelor’s, master’s, and doctoral degrees in a broad range of disciplines. UTA is dedicated to producing the lifelong learners and critical thinkers that the region and nation demand. More than 60% of the University’s 250,000 alumni live in North Texas and contribute to an annual economic impact of $17.1 billion in the region.
In addition to nurturing student success, UTA is focused on making an impact through innovative research. Anchored by its five strategic pillars—health and the human condition, sustainable communities, global environmental impact, data-driven discovery, and culture and societal transformations—the University’s research portfolio saw significant growth over the past decade, with expenditures reaching $125 million in 2022. Faculty work in state-of-the-art facilities has resulted in important breakthroughs in areas such as sustainable infrastructure, healthy aging, high-energy physics, cardiovascular disease, machine-learning systems, and more.
In 2021, the combination of outstanding academics and innovative research contributed to the University once again receiving Carnegie R-1 “Very High Research Activity” designation. By providing exceptional educational opportunities and addressing important societal challenges, UTA enhances the quality of life in Texas and beyond.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to:
<a href="mailto:UTADeanEd@AnthemExecutive.com" target="_blank">UTADeanEd@AnthemExecutive.com</a>
Letters of interest and nominations will be accepted until the positions are filled; however, should be submitted as soon as possible in order to assure consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
UTA is committed to providing equal employment and educational opportunities for all qualified persons without regard to race, color, national origin, religion, age, sex, sexual orientation, disabilities, pregnancy, genetic information and/or veteran status.

Dean of the College of Education

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US: Analyze the Customer Service Requests, estimate the Service Requests. Prepare Technical Specifications. Perform programming and Code change. Responsible for End to end Testing of development. Prepare Test Plans and Test Cases. Handling QA and Production. Manage Production Incidents (Tickets). Identify Root Cause and Applying. Conduct status Meeting with Teams and managers. Responsible for project documentation and reviews. Address Client Enquiries and Questions. Provide support to project health reviews. Generate Ideas to Improve System. Utilize MS Visio, JIRA, Service Now, Java, Javascript, Middleware, SQL, Jenkins, GitHub. Required: Masters degree or equivalent in Computer Science, Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Masters degree) and one (1) year of experience as a Senior System Engineer or related. One (1) year of experience must include utilizing MS Visio, JIRA, Service Now, Java, Javascript, Middleware, SQL, Jenkins, GitHub. $152,859 to $194,900 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference H21F in the subject line.

Senior System Engineer

Senior Software Engineer, Wells Fargo Bank, N.A., Iselin, New Jersey: Provide application &nbsp; leadership and support to internal applications and integration support to vendor-built applications Must have a Bachelor's in Computer Engineering, Computer Science, Management, Information Systems, Information Technology, or related technical field plus 4 years of experience in the job offered or in a related position involving software development. Telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address. Salary: $151,819 - $164,400 per year. To apply, send resume to <a href="mailto:recruiter_inbox@wellsfargo.com" target="_blank">recruiter_inbox@wellsfargo.com</a> and reference Requisition # 001426 in the subject line.

Senior Software Engineer

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a member of the Technical Support Team at Ping Identity, you will help our customers troubleshoot PingAM, PingDS PingIDM, PingGateway, and any supported integration kits.
The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the support team are specialists in their field and responsible for providing an exceptional level of support. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty four hours a day on services that affect both their workforce and customers. We help our customers succeed in the application, administration, and maintenance of their Ping solutions.
You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.
In this role there is an element of on-call, on rotation across the global team to ensure that response and resolution Service level agreements are met.
Team members work a varied schedule supporting our global customer base.
Responsibilities Include:
<ul>
<li>You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly</li>
<li>Investigate and reproduce issues in your own lab environment.</li>
<li>Manage customer expectations and ensure SLAs are being met</li>
<li>Communicate frequently follow up with the customer by phone, email, and internet meeting systems</li>
<li>Contribute to our knowledge base</li>
<li>Understand our business processes</li>
<li>Sharing knowledge, onboarding, and supporting other Engineers.</li>
</ul>
You Have:
<ul>
<li>Excellent understanding of how SaaS applications and supporting SaaS solutions operate</li>
<li>Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers</li>
<li>Single Sign On (SAML, OAuth, OpenID &amp; WS-FED)</li>
<li>Multi-Factor Authentication (PingID, SecurID, DUO )</li>
<li>Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and Kerberos</li>
<li>Internet Protocols (HTTPS/SSL/TLS )</li>
<li>Networking including Load Balancers, Firewalls, IP, and DNS</li>
<li>Linux-based and Windows server OS management</li>
<li>Excellent communication skills and organization</li>
<li>Experience working in high-pressure environment</li>
</ul>
Desired Technology Exposure and Knowledge
<ul>
<li>Containerized Infrastructure – Docker / Kubernetes</li>
<li>API Management inc. Postman / cURL</li>
<li>Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic)</li>
<li>Identity &amp; Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager</li>
<li>User Provisioning (SCIM)</li>
<li>Cloud Services such as Azure, O365, AWS</li>
</ul>
Salary Range: $83,500 - $100,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Senior Technical Support Engineer

<h3>Job Description</h3>
Job Description
XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.
At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future. 
Job Summary:
As a Senior Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.
Key Responsibilities:
- Provide timely and professional technical support to Fortune 500 customers through various channels (email, phone, and live chat).
- Troubleshoot and resolve customer issues, collaborating with engineering as needed for escalated cases.
- Participate in quality assurance (QA) processes, including testing new product features, identifying bugs, and contributing to product improvements.
- Lead and contribute to customer operations automation initiatives to streamline support workflows and improve operational efficiency.
- Document support processes, known issues, and solutions to enhance the internal knowledge base and customer self-service resources.
- Collaborate with cross-functional teams, including product management, development, and customer success, to ensure customer satisfaction and platform stability.
- Stay current with product features, industry trends, and best practices in cloud technologies and SaaS support.
- Participate in scheduled on-call rotations to ensure prompt resolution of critical issues during off-hours.
Requirements
Qualifications:
- Strong technical aptitude with a proven ability to learn new technologies quickly.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Previous experience in a technical support, QA, or related role is preferred.
- Familiarity with serverless architectures, APIs, AWS, SQL, GraphQL, Node.js, and Python.
- Experience with troubleshooting, interpreting system logs, and scripting.
- Ability to work in a fast-paced environment, managing multiple priorities with minimal supervision.
- A customer-first mindset with a strong focus on delivering high-quality support.
- Problem-solving and analytical skills with a proactive approach to identifying potential issues before they impact customers.
- Experience with enterprise-grade applications, including scalability and integration with legacy systems.
Preferred Qualifications:
- Experience supporting enterprise customers, particularly within the Fortune 500.
- Familiarity with automation tools and techniques for optimizing customer support operations.
- Understanding of multi-tenancy, subscription models, and SaaS-specific performance considerations.
- Previous experience with monitoring tools and logging frameworks (e.g., CloudWatch, Kibana, NewRelic, Sentry).
- Experience with all phases of software testing including test planning, functional testing, and regression testing.
- Experience testing all layers of a web application, including front-end, service layer, and back-end testing.
- Experience with Docusaurus, GitHub, and other relevant tools for documentation and code management.
- Experience of working with third-party REST APIs at scale (request throttling, batch processing etc)
- Familiarity with support tools and ticketing systems (e.g., DevRev, Zendesk, Jira, ServiceNow).
- IT industry background preferred.
For this role, in the SF Bay Area the estimated base salary range is between $153,000 - $187,000 USD. In Texas, the estimated base salary range is between $136,000 - $167,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. 
Benefits
<ul>
<li>Competitive Compensation: Salary, Equity, and 401K</li>
<li>Comprehensive Vision, Dental, and Healthcare plans</li>
<li>Discretionary Time off Policy (If you need time off, take time off!)</li>
<li>11 Company-paid Holidays</li>
<li>Hybrid Work Policy - 3 days in office/2 days remote</li>
<li>A chance to be part of a rapidly growing startup and make a real impact! </li>
</ul>

<h3>Job Description</h3>
Job Description
RIGHTSTONE IS HIRING! We are seeking a Senior Technical Support Engineer to join our Engineering team in Houston, TX with $90/hr pay, specializing in metal annulus seal and wellhead/tree equipment. This role is critical to the successful development and qualification of new wellhead sealing systems. You will provide advanced technical guidance, perform complex analyses, and support testing and troubleshooting efforts for new product engineering projects. APPLY NOW!
 
Key Responsibilities:
<ul>
<li>Interpret and apply company and customer specifications related to product engineering</li>
<li>Perform finite element analysis (FEA) on assemblies incorporating seal elements using ANSYS</li>
<li>Define material specifications and geometries for metal annulus seals and their associated design features</li>
<li>Develop and review detailed qualification test procedures</li>
<li>Provide on-site support for qualification testing activities within the Houston area</li>
<li>Troubleshoot manufacturing and testing challenges, recommending effective solutions</li>
<li>Serve as a subject matter expert for wellhead sealing systems and mentor less experienced engineers</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor’s Degree in Engineering (Mechanical or related discipline)</li>
<li>15+ years of experience in the Oil &amp; Gas industry, particularly with API 6A and/or API 17D standards</li>
<li>Recognized expertise in finite element analysis (ANSYS) and wellhead sealing technology</li>
<li>Proven track record in developing and validating metal seals for wellhead annulus applications</li>
<li>Deep understanding of vendor capabilities related to metal and elastomeric sealing solutions</li>
<li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel)</li>
<li>Strong interpersonal and communication skills with the ability to collaborate across engineering and sourcing teams</li>
<li>Ability to manage multiple priorities and follow established processes and procedures</li>
</ul>
 
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!
RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.
RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
Company DescriptionRightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people! 
<h3>Company Description</h3>
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!\r\n\r\nRightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!\r\n\r\nRightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.\r\n\r\nCandidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!\r\n\r\nClient Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

<h3>Job Description</h3>
Job DescriptionDescription:
GDS Link is a group leading provider of technology and service solutions to the financial industry, with market-leading clients across numerous financial verticals. GDS' software provides power and flexibility to rapidly implement and automate comprehensive credit risk strategies, decisioning and processes in the context of virtually any lending and account management platform. 
 
The solutions leverage cloud execution to maximize flexibility, accelerate implementation and reduce costs. 
The GDS group has five international offices including the United States, United Kingdom, Spain and the Philippines.
 
We believe in collaboration, innovation, and excellence, and we’re looking for passionate individuals to help us continue our growth. If you want to work in an environment that’s dynamic, supportive, and full of opportunity, GDS Link is the place for you.
 
 We are looking for a highly committed and responsible person with proven strong organizational skills to join the Global Technical Support s Team of a fast-growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and our clients require assistance to install, configure and troubleshoot our solutions. As a member of the Global Technical Support Team the candidate will report to the Head of Client Support performing the following duties: 
<ul>
<li>Technical support of solutions hosted by GDS Modellica in AWS or deployed to client environments</li>
<li>Support software releases and deployments</li>
<li>Troubleshoot and diagnose customer issues</li>
<li>Manage tickets with SLAs</li>
<li>Particate in out of hours support activities and rotas</li>
<li>Write and maintain high-quality technical documentation (client specific as well as internal).</li>
<li>Work closely with the Delivery team providing technical project support of any kind such as:</li>
</ul>
 o Provide hardware and software requirements and IT infrastructure design. o Installation and configuration of GDS Modellica applications on clients’ servers as well as in the cloud infrastructure (SaaS). o Perform technical trainings to clients. 
<ul>
<li>As ultimately responsible of the Technical Support Help Desk and Support system providing first class support to our clients post-delivery. </li>
</ul>
The position is based in Madrid office and most of the work is done at our premises with occasional displacements to clients’ sites. 
Requirements:
 
In order to carry out the role successfully the following skills and experience are a must:
<ul>
<li>Fluent English (written and spoken) is a must in order to be considered for the position. Knowledge of additional languages is a plus as well as documented experience abroad (outside Spain).</li>
<li>3+ years’ experience in a Technical Support role.</li>
<li>2+ years’ of documented experience with Amazon AWS or Azure.</li>
<li>BS, MS, or PhD in a Science related field.</li>
<li>Strong organizational skills and ability to prioritize among several concurrent tasks.</li>
<li>Strong sense of responsibility and commitment to go above and beyond to meet deliverables.</li>
<li>Strong service attitude and initiative to investigate technical issues.</li>
<li>Accustomed to work under high pressure managing several concurrent tasks.</li>
</ul>
Required skills:
<ul>
<li>Experience of of Linux and Windows operating systems.</li>
<li>Documented experience with Amazon AWS.</li>
<li>Knowledge/ experience with scripting (bash, perl, python or powershell).</li>
<li>Knowledge of Application Servers.</li>
<li>Knowledge of SOAP/XML, REST/Json and WebServices/APIs. </li>
</ul>
Additional skills and experience (“nice to have”):
<ul>
<li>Knowledge in writing SQL queries and tuning the queries for optimization.</li>
<li>Knowledge of MongoDB</li>
<li>Knowledge of Spark / Hadoop.</li>
<li>Experience with helpdesk ticketing system</li>
</ul>
What we offer:
<ul>
<li>Positive work environment.</li>
<li>Open-minded culture with innovative products and autonomous working teams.</li>
<li>Opportunity to be part of challenging projects.</li>
<li>Full-Time position.</li>
<li>Hybrid work model.</li>
<li>Development and career growth opportunities.</li>
<li>Competitive salary. </li>
<li>Medical insurance. </li>
<li>Indefinite contract, immediate incorporation.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:About Aplos:
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
We’re seeking new team members to join our ever growing team and play a key role in growing our product for Aplos, as well as our sister products, Raisely and Keela.
 
About the role:
We’re looking for an experienced Senior Technical Support Engineer to provide advanced technical support and resolve customer issues in a timely and efficient manner. This role will involve troubleshooting and resolving complex technical problems, as well as providing information and guidance to customers and staff on the proper use of our products.
You are tech savvy, you understand all of this technology, but you also have a knack for simplifying the complexities of the platform to stakeholders and internal teams. You will be working closely with our Engineering and Customer Care teams. 
This is a full-time, permanent role. 
Location: Remote (Vancouver, BC)
 
What will you be doing?
<ul>
<li>Handle escalations and resolve high-complexity issues. </li>
<li>Collaborate with engineering, product and customer support teams to triage and escalate bugs effectively.</li>
<li>Suggest knowledge base improvements when patterns are identified in customer issues</li>
<li>Assume the role of Incident coordinator following incident management policy</li>
<li>Lead continuous improvement by conducting post-mortems with the Engineering team and other stakeholders following production incidents. </li>
<li>Define best practices for team processes and tools.</li>
<li>Serve as a bridge between support and engineering to ensure knowledge sharing.</li>
<li>Own the technical support process for high-priority accounts or products. </li>
<li>Write good and clear documentation to express solutions, processes and systems.</li>
<li>Design and improve workflows, and tools.</li>
<li>Use tools such as: data warehouse, log management system and frontend analytics platforms to create the monitoring that will identify and report on trends</li>
<li>Contribute to defining team goals</li>
<li>Create and maintain troubleshooting, training and process documentation</li>
<li>Review and approve troubleshooting and process documentation </li>
<li>Provide mentorship for junior team members.</li>
<li>Facilitate external documentation reviews</li>
</ul>
Why work with us?
<ul>
<li>Salary: $100,000 - $110,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, and experience.</li>
<li>Remote work &amp; leave – We’re a remote-first company. We also have generous PTO plans (4 weeks of vacation, volunteer time off, plus an office closure from Christmas to New Year’s Day!) and support paid parental leave (12 weeks).</li>
<li>Health Coverage &amp; RRSP - We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on RRSP.</li>
</ul>
Requirements:What we’re looking for:
<ul>
<li>5+ years of experience in a technical support role in a SaaS environment (or related)</li>
<li>Excellent problem-solving skills </li>
<li>Excellent time-management skills </li>
<li>Excellent customer service abilities</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong leadership skills.</li>
<li>Proficient in diagnosing and resolving technical issues across multiple platforms.</li>
<li>Advanced troubleshooting skills for a broad range of technical problems.</li>
<li>Proficient in using databases, REST APIs, or cloud environments. </li>
<li>Proficient in using log management systems (e.g., Splunk, Sumo Logic, ELK, Sentry)</li>
<li>Proficient in using ticket tracking systems (e.g., Zendesk, Jira, Linear) </li>
<li>Proficient with using user behavior insights systems: LogRocket, FullyStory</li>
<li>Expertise with SQL queries (Filtering, sorting, joining, aggregations, subqueries) </li>
<li>Ability to lead technical discussions with customers or internal teams.</li>
<li>Ability to work with multiple projects simultaneously.</li>
<li>Familiarity with reviewing code in various languages (e.g., TypeScript, Node.js, React, Vue.js, Python)</li>
<li>Proficient in creating scripts or tools to enhance troubleshooting and efficiency, create tools or automate tasks</li>
<li>Proficient with version control systems (e.g.,git, subversion, mercurial)</li>
<li>Effectively balances business needs with potential solutions.</li>
<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but not required</li>
</ul>
How to apply:
You’ve got this far! We really want to hear from you. To apply, please see our career’s page at aplos.com/about/careers. We are accepting applications on a rolling basis until we find the right person.
If you have any questions or require accommodations in the interview process, please reach out to <a href="mailto:recruitment@aplos.com" target="_blank">recruitment@aplos.com</a>.
 
Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity
We know with diversity comes strength. Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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