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The University of Texas at Arlington seeks applications and nominations for a visionary and strategic leader as dean of the College of Education (COE) with a proven commitment to academic excellence and shared decision-making. The dean fosters excellence in teaching, research, and service.
Reporting to the provost and senior vice president for academic affairs, the dean is responsible for providing visionary leadership, strategic direction, and administrative oversight for the college. The dean ensures the academic, research, and community engagement missions of the college are achieved, and that the college is well-positioned to address contemporary and emerging issues facing the field of education.
The dean serves as chief academic, administrative, and budget officer for the college and:
<ul>
<li>Ensures that the college maintains accreditation and meets other regulatory requirements.</li>
<li>Oversees academic personnel matters involving hiring, development, promotion, tenure, and evaluation of departmental chairpersons.</li>
<li>Manages the college’s budget and financial resources, including allocating funds for research, scholarships, and other initiatives.</li>
<li>Manages the personnel functions of the college with a commitment to collegial governance, cultural diversity, and equal opportunity.</li>
<li>Supports the faculty in teaching, research, service, and professional development.</li>
<li>Provides leadership in academic program reviews, program changes, and program development within the college.</li>
<li>Calls and conducts faculty, staff, student, and other meetings in order to remain visible, collegial and transparent.</li>
<li>Serves as the liaison for the college within the university.</li>
<li>Develops and implements strategic plans for the college, including academic program development, student recruitment, and fundraising.</li>
<li>Builds relationships with external stakeholders, including alumni, community organizations, and other academic institutions.</li>
<li>Advocates for the college and promotes its mission and values to internal and external audiences.</li>
<li>Promotes research and scholarly activities that address critical social issues and fosters an environment that encourages collaboration and innovation.</li>
</ul>
Required Qualifications:
<ul>
<li>Doctorate within education or related discipline awarded by a regionally accredited higher education institution.</li>
<li>A minimum of five (5) years of significant and progressive academic administration experience in higher education at the level of associate dean, department chair, program director, or equivalent role.</li>
<li>Academic record sufficient to qualify as a tenured full professor.</li>
</ul>
A successful candidate:
<ul>
<li>Is a servant-leader. Inspirational.</li>
<li>Demonstrates candor and authenticity.</li>
<li>Nurtures the successes of colleagues and students.</li>
<li>Possesses an energetic, well-grounded, success-oriented personality.</li>
<li>Shows initiative and self-discipline, with confidence and charisma to lead, encourage, and empower.</li>
<li>Is creative, innovative, marketing-minded, and entrepreneurial.</li>
<li>Builds consensus and is a team leader who seeks collective wisdom and input.</li>
<li>Is flexible and able to facilitate multiple competing priorities and divergent viewpoints.</li>
<li>Is an effective change agent.</li>
<li>Possesses leadership and courage to make the tough decisions.</li>
<li>Models a strong moral compass with unquestionable integrity and high professional standards.</li>
<li>Possesses effective social skills.</li>
<li>Is politically astute, yet not political.</li>
<li>Possesses excellent written and oral communication skills with the ability to communicate complex or technical information clearly to a range of audiences.&nbsp;</li>
<li>Values diversity and actively looks for opportunities to engage with and elevate marginalized voices.</li>
</ul>
UTA's College of Education is one of the nation's top schools for education professionals. The COE strives to promote a collaborative culture of excellence in research, teaching, and service. The COE’s goal is to brighten students' lives, to provide them with unique experiences built on high standards, to encourage them to think critically and creatively, and to instill in them a lifetime commitment to learning and service to their communities.
The College of Education is fully accredited through the Commission on Colleges of the Southern Association of Colleges and Schools and the Association for Advancing Quality in Educator Preparation.
The college currently offers bachelor’s, master’s, and doctoral degrees through its academic units: the Department of Curriculum and Instruction and the Department of Educational Leadership and Policy Studies. Students may also pursue professional teacher, administrator, and other certificates or certifications.
Distinguished faculty are leaders in their fields. They study student learning, leadership, and teaching effectiveness as these are applied in today’s classrooms and schools. Faculty are also engaged scholars and practitioners who inform and shape education-related policies and practices through their impactful research. They bring their research discoveries to inform their teaching and student learning. The education that students receive at UTA is at a level expected from a world-class research university.
In addition to training and shaping the next generation of teachers, administrators, and education policy makers, the college’s faculty have and continue to make enormous contributions to our understanding of educational practice and policy.
Located on a 420-acre campus in the heart of the thriving Dallas-Fort Worth-Arlington metro area (population 7.6 million), <a href="https://www.uta.edu/" target="_blank">UTA</a> is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work.
As one of the largest and most diverse universities in Texas, UTA is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by its community of scholars. The University promotes lifelong learning through its academic, continuing education, and experiential learning programs. The faculty, staff, and student community share diverse cultural values that foster inclusivity and cultivate mutual respect.
Founded in 1895 as a private liberal arts institution, UTA enrolls over 41,000 students and employs nearly 5,000 faculty and staff. The university has the fifth most ethnically diverse undergraduate population in the United States (U.S. News &amp; World Report, 2023) and is a Hispanic- Serving Institution and an Asian American, Native American, Pacific Islander-Serving Institution (U.S. Department of Education). UTA graduates the most African American students at the master's degree level and the second-most at the undergraduate degree level of any Texas university (Diverse: Issues in Higher Education, 2022).
UTA is one of just six institutions nationwide this year to earn the Seal of Excelencia certification, a prestigious honor granted to colleges and universities for their commitment to accelerating Latino student success. U.S. News &amp; World Report 2022-23 ranked UTA among one of the best graduate schools in the country, and it was chosen again by the American Indian Science and Engineering Society as one of the top 200 Colleges for Indigenous students. UTA is consistently ranked as a top institution serving first-generation and low-income students, and it was ranked fourth nationally for serving veteran students (Military Times, 2022).
Guided by world-class faculty members, students in the University’s campus-based and online degree programs represent 120 countries and pursue more than 184 bachelor’s, master’s, and doctoral degrees in a broad range of disciplines. UTA is dedicated to producing the lifelong learners and critical thinkers that the region and nation demand. More than 60% of the University’s 250,000 alumni live in North Texas and contribute to an annual economic impact of $17.1 billion in the region.
In addition to nurturing student success, UTA is focused on making an impact through innovative research. Anchored by its five strategic pillars—health and the human condition, sustainable communities, global environmental impact, data-driven discovery, and culture and societal transformations—the University’s research portfolio saw significant growth over the past decade, with expenditures reaching $125 million in 2022. Faculty work in state-of-the-art facilities has resulted in important breakthroughs in areas such as sustainable infrastructure, healthy aging, high-energy physics, cardiovascular disease, machine-learning systems, and more.
In 2021, the combination of outstanding academics and innovative research contributed to the University once again receiving Carnegie R-1 “Very High Research Activity” designation. By providing exceptional educational opportunities and addressing important societal challenges, UTA enhances the quality of life in Texas and beyond.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to:
<a href="mailto:UTADeanEd@AnthemExecutive.com" target="_blank">UTADeanEd@AnthemExecutive.com</a>
Letters of interest and nominations will be accepted until the positions are filled; however, should be submitted as soon as possible in order to assure consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
UTA is committed to providing equal employment and educational opportunities for all qualified persons without regard to race, color, national origin, religion, age, sex, sexual orientation, disabilities, pregnancy, genetic information and/or veteran status.
&nbsp;
&nbsp;

Dean of the College of Education

<h3>Job Description</h3>
Job Description

Who You Are: 
You are a senior-level support engineer who goes beyond ticket resolution. You understand how modern web applications are built, deployed, secured and you are comfortable troubleshooting complex customer environments that span code, infrastructure, and security tooling.
You enjoy building small labs, reproducing issues end-to-end, and acting as a technical reference point for both customers and internal teams. What You’ll be Doing:
<ul>
<li>Providing high-quality technical support to Invicti’s customers</li>
<li>Owning complex technical support cases end-to-end, including deep investigation and root cause analysis</li>
<li>Delivering technical solutions to both technical and non-technical end users via phone, our support system, and other channels as needed </li>
<li>Remotely connecting to customers’ installations to troubleshoot technical difficulties</li>
<li>Analyzing product and application logs to gain deeper insight into customer-reported issues</li>
<li>Escalating unresolved support tickets to tier 2 support</li>
<li>Troubleshooting modern web applications, APIs, and authentication flows</li>
<li>Ensuring proper documentation and resolution of all technical inquiries</li>
<li>Collaborating with the Invicti sales team, resellers, and distributors with technical queries</li>
</ul>


 

Requirements
What You'll Need:
<ul>
<ul>
<li>U.S. citizenship is required for this role due to contractual obligations associated with supporting U.S. government clients</li>
<li>5+ years of experience in technical support, application support, or a similar role</li>
<li>Strong understanding of HTTP, TCP/IP, networking fundamentals, and browser–server communication</li>
<li>Hands-on experience troubleshooting applications running in Kubernetes environments</li>
<li>Working knowledge of Docker and containerized application environments</li>
<li>Hands-on experience troubleshooting web applications, APIs, and authentication mechanisms</li>
<li>Familiarity with network tools such as Fiddler and Wireshark</li>
<li>Familiarity with web security concepts such as XSS, SQL Injection, and modern attack surfaces</li>
<li>Familiarity with CI/CD pipelines and Secure SDLC practices</li>
<li>This role is on shift rotation basis </li>
</ul>
</ul>

Benefits
Why Invicti:
Your Health &amp; Wellness Matters:
Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial &amp; Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting 

We Value Adult/Life Balance:
Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice 

We Value You:
Employee Recognition: Ongoing recognition &amp; rewards. A Culture that emphasizes personal and professional growth 
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.

Senior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionAbout 3E:We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace &amp; chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market. Are you ready to shape the future? Come join us!&nbsp; At 3E, we are committed to creating a safer, more sustainable world—and technology is key to delivering that mission. As a Senior Technical Support Engineer, you’ll combine hands-on technical expertise with a proactive, ownership-driven mindset. This is not a reactive help desk role—you’ll be the go-to owner of the Bethesda office’s technical environment, responsible for solving problems, improving systems, and elevating the support experience across the business. You’ll work as part of our global IT support team while independently managing the local office’s systems, hardware, and end-user support. We’re looking for someone who thrives on accountability, brings depth in tools like Microsoft Intune and JAMF, and actively explores how AI and automation can improve support operations. This role is hybrid, with a minimum of three days per week required onsite in our Bethesda, MD office. This role is ideal for someone who doesn’t wait for direction—they see an issue, fix it, and leave it better than they found it.What You'll Do
<ul>
<li>Executive Support: Provide high-touch, responsive technical assistance to 3E’s Executive Leadership Team, handling high-priority issues with urgency and discretion.</li>
<li>Technical Troubleshooting: Resolve complex IT issues across hardware, software, networks, and user access, especially within Microsoft 365, Intune, and JAMF environments.</li>
<li>Autonomous Ownership: Independently manage the full lifecycle of tickets and ensure operational continuity in the Bethesda office without needing micromanagement.</li>
<li>Onboarding &amp; Device Management: Lead onboarding processes for U.S. hires and ensure seamless device setup and deployment using tools like Intune and JAMF.</li>
<li>AI &amp; Automation: Identify and implement automation opportunities to streamline support and reduce repetitive tasks.</li>
<li>Security &amp; Compliance: Perform workstation vulnerability assessments and drive remediation in collaboration with security and IT stakeholders.</li>
<li>Documentation &amp; Process Improvement: Create clear, reusable documentation and proactively optimize workflows and knowledge bases.</li>
<li>Cross-Functional Collaboration: Partner with global IT teams and internal stakeholders to align support operations with broader technology strategies.</li>
<li>Mentorship &amp; Knowledge Sharing: Support junior team members and contribute to a culture of continuous learning.</li>
</ul>
What Makes You a Great Fit
<ul>
<li>Minimum 5 years in a senior technical support or systems engineering role.</li>
<li>Proven, hands-on experience with Microsoft Intune and Microsoft 365 (advanced troubleshooting &amp; configuration)</li>
<li>Strong troubleshooting and problem-solving skills across IT systems and devices.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently, manage competing priorities, and take ownership of outcomes.</li>
<li>Familiarity with AI or automation tools to enhance service desk operations is a plus.</li>
</ul>
What Success Looks Like
<ul>
<li>You own the environment and follow issues through to resolution—without needing constant direction.</li>
<li>You contribute new ideas and create improvements that outlast your tickets.</li>
<li>You are technically fluent in the tools we use and comfortable supporting both Mac and PC users.</li>
<li>You leave a positive net impact, freeing others up for strategic work—not adding to their workload.</li>
<li>You take initiative, leverage automation, and help 3E’s IT evolve for the future.</li>
</ul>
Pay Transparency:The anticipated salary range for this position is $75,000-$90,000 per year.&nbsp;The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include:Health, dental, and vision insuranceLife insurance and disability coverageGenerous PTO accrual and paid parental leave401(k) plan with company matchingEmployee assistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to <a href="mailto:recruiting@hr.3eco.com" target="_blank">recruiting@hr.3eco.com</a> Visit us at <a href="https://www.3eco.com/&amp;nbsp" target="_blank">https://www.3eco.com/&amp;nbsp</a>; Follow us at <a href="https://www.linkedin.com/company/3e-safer-world/" target="_blank">https://www.linkedin.com/company/3e-safer-world/</a> Privacy Policy and Candidate Privacy Notice Agencies:&nbsp;3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job Description&amp;#x1F31F; Be a Part of Something Bigger! &amp;#x1F31F; At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect &amp; Trust. We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide. We’re searching for a Senior Technical Support Engineer to join our growing Customer Experience team and play a key role in driving our vision forward. What You’ll Do: The Senior Technical Support Engineer serves as a subject matter expert (SME) for Luminator Technology Group’s industry-leading transit technology solutions, including Stationary Signs, Destination Signs, INFOTransit, and the Luminator Software Suite. This hybrid role combines advanced technical support with customer-facing solutioning. The Senior Technical Support Engineer delivers exceptional customer service, drives technical resolution, and ensures the successful deployment and ongoing performance of Luminator’s products for transit agencies and OEM partners. You’ll:
<ul>
<li>Serve as a Subject Matter Expert (SME) for Luminator’s hardware and software solutions, including Stationary Signs, Destination Signs, INFOTransit, and the Luminator Software Suite.</li>
<li>Provide advanced technical support for the installation, configuration, maintenance, troubleshooting, and repair of Luminator products, both remotely and during field visits as needed.</li>
<li>Sustain proficiency in all supported products and services, staying current with installation best practices, equipment protocols, and safety guidelines.</li>
<li>Diagnose and resolve complex hardware and software issues, ensuring minimal downtime and optimal system performance for customers.</li>
<li>Accurately document all work performed, including service calls, preventive and corrective maintenance, and technical solutions provided.</li>
<li>Deliver technical training and guidance to customers and internal staff, supporting knowledge transfer and skill development.</li>
<li>Develop and update technical documentation, service procedures, and troubleshooting guides for supported product lines.</li>
<li>Collaborate with engineering and product management teams to escalate and resolve advanced technical issues, and to provide feedback for product improvements.</li>
<li>Support warranty and contracted service work, ensuring compliance with service agreements and customer expectations.</li>
<li>Participate in product upgrades, new installations, and system integrations, ensuring all work meets company and industry standards.</li>
<li>Foster strong customer relationships by providing timely, professional, and effective technical support, both remotely and onsite.</li>
<li>Identify opportunities for process improvement within the technical support function and contribute to cross-functional initiatives as needed.</li>
</ul>
 What You’ll Bring to the Team:
<ul>
<li>Qualifications:
<ul>
<li>Bachelor’s degree in Engineering, Computer Science, or related technical field required.</li>
<li>At least 6 years of experience in technical support, sales engineering, or a related field, preferably with Bus &amp; Rail OEMs. Experience in a manufacturing environment preferred.</li>
<li>Relevant certifications such as CCNA, CompTIA Network+, or similar are preferred.</li>
<li>Strong technical troubleshooting and problem-solving skills.</li>
<li>Excellent written and verbal communication skills, including the ability to deliver technical presentations and training.</li>
<li>Customer-focused mindset with a sense of urgency and ownership.</li>
<li>Ability to work independently and collaboratively in a remote environment.</li>
<li>Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).</li>
<li>Ability to adjust to changing priorities and work under pressure.</li>
</ul>
</li>
</ul>
&nbsp;
<ul>
<li>Technical Skills:&nbsp; &nbsp;</li>
<li>TCP/IP: Monitor network traffic, troubleshoot connectivity issues, manage IP address schemes, and optimize network performance.</li>
<li>DNS: Manage and update DNS records, configure DNS servers, and resolve DNS-related issues.</li>
<li>DHCP: Maintain DHCP servers, update scopes and reservations, and monitor logs for IP conflicts.</li>
<li>Wireless Routers: Configure wireless routers, monitor network performance, and enforce security protocols.</li>
<li>NAT: Manage NAT settings, troubleshoot connectivity issues, and optimize configurations.</li>
<li>Windows Networking Configuration: Manage Windows network infrastructure, including Active Directory and Group Policy, configure network shares, and troubleshoot issues.</li>
<li>Streaming Video: Advanced understanding of streaming video protocols (e.g., RTSP, HLS), video encoding/decoding, bandwidth management, and troubleshooting video quality and latency issues.</li>
<li>Firewalls: Configure firewall rules, monitor logs, and ensure security and performance through regular updates.</li>
<li>Ports: Manage port configurations, implement port forwarding, and monitor for unauthorized access.</li>
<li>Docker Networking: Configure Docker networks, manage network bridges, and troubleshoot containerized application issues.</li>
<li>Network Troubleshooting: Use tools like Wireshark and NetFlow to monitor traffic, diagnose issues, and maintain network reliability.</li>
</ul>
Why You’ll Love Working at Luminator:
<ul>
<li>Competitive compensation with career growth potential.</li>
<li>Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.</li>
<li>Educational Assistance Program: Robust reimbursement program for professional growth.</li>
<li>Health and wellness: Medical, dental, and vision coverage plus 401k matching.</li>
<li>Find out more about us by visiting our &nbsp;Life@Luminator page!</li>
</ul>
 If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team! Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings. 
All positions posted are required to be in office unless otherwise posted.

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<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Senior Support Engineer (Elite team), you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.
Members of the Elite team are specialists in their field and responsible for providing an exceptional level of support.
Main Responsibilities:
<ul>
<li>Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Showing a respect for all customers and team members at all times</li>
<li>Meeting or exceed customer expectations on response quality, timeliness and overall customer experience</li>
<li>Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured</li>
<li>Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly</li>
<li>Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times</li>
<li>Reproducing customer problems internally, to enable the development and testing of a resolution</li>
<li>Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers</li>
<li>Actively prioritizing tasks/workload with self-discipline and good timekeeping</li>
<li>Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers</li>
<li>Participating in the weekend on-call and scheduled public holiday coverage</li>
<li>Clearly communicating with all stakeholders - customers, team members, other departments, management</li>
<li>Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly</li>
<li>Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles</li>
<li>Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections</li>
<li>Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies</li>
<li>Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices</li>
<li>Contributing to technical screening, interviewing and final selection of new team members</li>
<li>Being the first point of call for Urgent tickets and customer issues</li>
<li>Participating in on-call rotation</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Technical Degree preferred - Computer Engineering, CIS, MIS, CS </li>
<li>Minimum of 5 years of related experience with a Bachelor's degree; or equivalent experience</li>
<li>Excellent Communication: verbal, written, listening, present confidently, know audience </li>
<li>Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive</li>
<li>Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies</li>
<li>Experienced working with Linux (administration &amp; troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)</li>
<li>DevOps deployments - Docker, Scripting, Kubernetes</li>
<li>Strong collaboration and teamwork skills.</li>
</ul>
Preferred:
<ul>
<li>Support experience with IAM(Identity Access Management) software</li>
</ul>
Salary Range: $83,500 - $100,000 
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Senior Support Engineer (Elite team), you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.
Members of the Elite team are specialists in their field and responsible for providing an exceptional level of support.
Main Responsibilities:
<ul>
<li>Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Showing a respect for all customers and team members at all times</li>
<li>Meeting or exceed customer expectations on response quality, timeliness and overall customer experience</li>
<li>Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured</li>
<li>Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly</li>
<li>Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times</li>
<li>Reproducing customer problems internally, to enable the development and testing of a resolution</li>
<li>Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers</li>
<li>Actively prioritizing tasks/workload with self-discipline and good timekeeping</li>
<li>Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers</li>
<li>Participating in the weekend on-call and scheduled public holiday coverage</li>
<li>Clearly communicating with all stakeholders - customers, team members, other departments, management</li>
<li>Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly</li>
<li>Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles</li>
<li>Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections</li>
<li>Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies</li>
<li>Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices</li>
<li>Contributing to technical screening, interviewing and final selection of new team members</li>
<li>Being the first point of call for Urgent tickets and customer issues</li>
<li>Participating in on-call rotation</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Technical Degree preferred - Computer Engineering, CIS, MIS, CS </li>
<li>Minimum of 5 years of related experience with a Bachelor's degree; or equivalent experience</li>
<li>Excellent Communication: verbal, written, listening, present confidently, know audience </li>
<li>Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive</li>
<li>Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies</li>
<li>Experienced working with Linux (administration &amp; troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)</li>
<li>DevOps deployments - Docker, Scripting, Kubernetes</li>
<li>Strong collaboration and teamwork skills.</li>
</ul>
Preferred:
<ul>
<li>Support experience with IAM(Identity Access Management) software</li>
</ul>
Salary Range: $83,500 - $100,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

<h3>Job Description</h3>
Job Description
At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. In addition to our successful database business, we're building the industry's first observability warehouse, Imply Lumi. Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability. Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption.
In this role, you will help redefine what is possible with observability and security data. As part of the Support Team you will play an important role in bringing Imply Lumi to life. Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will partner closely with customers to understand their challenges, design tailored solutions and demonstrate how Lumi can unlock new levels of speed, scale and value from their data.
Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Come join a team of innovators and problem-solvers who are reshaping the future of data!
The Role
We are looking for an experienced Senior Technical Support Engineer who is dynamic, technology savvy and customer centric. If you are a natural problem solver and a strong communicator with diverse technical skills, you are the right fit for this role! 
You're a great fit if you enjoy the thrill of resolving a diverse range of real-time problems, love to learn, and are highly motivated to deliver exceptional results to our customers while serving with some of the best support engineers around in a fun and fulfilling environment. You will get to leverage both your technical and interpersonal skills as you partner with Engineering, Customer Success Management, Customer Architect and Product Management teams. If you are ready to roll up your sleeves, grow your technical skills, and help solve technical challenges in a supportive environment, we want to hear from you! 
Responsibilities
<ul>
<li>Deep troubleshooting and resolving customer issues on Imply Druid platform within Service Level Agreements</li>
<li>Responsible for attending to operational issues on Imply's SaaS offering (Polaris), Imply Hybrid hosted on AWS infrastructure, and self hosted clusters on major Cloud platforms such as AWS, GCP, and Azure</li>
<li>Diagnosing, reproducing, and resolving a wide range of customer issues on the Imply Druid platform that includes Pivot (Imply's data visualization tool, designed specifically to utilize the speed of Druid), Clarity (Imply's monitoring tool), backend DB (Mysql, postgres), deep storage (HDFS, S3, Azure blob, etc) and ZooKeeper services ranging from simple configuration changes and ingestion issues to helping customers troubleshoot in Imply clusters with hundreds of nodes</li>
<li>Writing technical content in the form of knowledge-based articles dedicated to operational efficiency and thereby empowering and enabling teammates and customers</li>
<li>Ensure issues and time spent are tracked and documented appropriately in the Zendesk ticketing system </li>
<li>Assess the level of business impact of issues/product defects/feature requests reported by customers and create detailed reports in Jira to share with the Engineering team </li>
<li>Describe ongoing problems, bugs and flag discrepancies in expected behavior when Engineering assistance is needed</li>
<li>Work closely with the members of Engineering, Customer Success Management, and Customer Architect teams to help drive customer issues to resolution</li>
<li>The position includes participation in an on-call rotation to cover after-hours and weekend/holidays escalations</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in technical support or customer facing roles</li>
<li>You have an extensive working knowledge on Linux platforms and system administration</li>
<li>You have strong troubleshooting skills and technical knowledge to logically approach problems</li>
<li>You have a good understanding and working knowledge of big data platform ecosystems and distributed systems</li>
<li>You have a good understanding and working knowledge of relational database management and proficiency in SQL</li>
<li>You possess excellent writing and communication skills with an attention to detail</li>
<li>You are a team player and always ready to help</li>
</ul>
Bonus Points 
<ul>
<li>Working experience on major Cloud infrastructure platforms AWS, Microsoft Azure &amp; GCP</li>
<li>Good understanding and working knowledge of Kubernetes</li>
<li>Experience in supporting streaming applications such as Kafka and Kinesis &amp; ETL applications</li>
<li>Experience in supporting big data ecosystems on Cloud infrastructure or cloud SaaS applications</li>
<li>Experience in data modeling &amp; visualization</li>
<li>Experience with Splunk or other observability tools</li>
</ul>
What We Offer
<ul>
<li>100% Paid Medical, Dental and Vision Benefits</li>
<li>401(k) Program</li>
<li>Fertility Coverage</li>
<li>Pet Insurance </li>
<li>Dependent Care FSA</li>
<li>Mental Health Support</li>
<li>Life and AD&amp;D Insurance</li>
<li>Unlimited Paid Time Off - USA Only</li>
<li>Wellness Stipend</li>
<li>Home Office Equipment Reimbursement</li>
<li>Pre-Tax Commuter Benefits</li>
</ul>
Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal leveling guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply's equity plan subject to the terms of the applicable plans and policies.
Compensation: $115,000 - $155,000
Don't meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future.
Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at <a href="https://imply.io/privacy" target="_blank">https://imply.io/privacy</a>.
—
Attention: Imply Applicants
Due to reports of phishing, we're requesting that all Imply applicants apply through our official Careers page at imply.io/careers. All official communication from Imply will come from email addresses ending with @imply.io.
#LI-REMOTE

Senior Technical Support Engineer (Remote)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity: This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.
<ul>
<li>Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements</li>
<li>Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone</li>
<li>Understand various components of our products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>3-5 years of experience in technical support engineering</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.</li>
<li>Detail oriented and able to multitask and eagerness to learn new technologies and tools</li>
<li>Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Fluent in English, as it is the company’s working language</li>
</ul>
Required Degree: B.S. degree in a related Science &amp; Engineering field, and having Master’s in respective field is a plus
Technologies We Use:
<ul>
<li>Bash shell and standard linux command line</li>
<li>SQL</li>
<li>Java</li>
<li>Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid

<h3>Job Description</h3>
Job DescriptionDescription:
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
 
Primary Roles and Responsibilities
<ul>
<li>Administer gaming servers</li>
<li>Manage automation of software deployment to gaming servers</li>
<li>Setup and administer SQL backups</li>
<li>Testing and deploying of operating system and software patches</li>
<li>Maintenance of documentation and training materials</li>
<li>Assist the technical assistance center</li>
<li>Administer internal development and QA servers and equipment</li>
<li>Training of manufacturing teams on installation processes</li>
</ul>
Requirements:
Experience and Education
<ul>
<li>Minimum of associate’s degree in computer engineering and Networking or related training</li>
<li>Strong knowledge and experience of Microsoft and Linux administration </li>
<li>Experience with Powershell scripting</li>
<li>Experience with ConnectWise Suite of tools</li>
<li>Experience with SSO integrations and other Security operations</li>
<li>Strong team-oriented interpersonal and communication skills</li>
<li>Strong analytical problem-solving skills</li>
<li>Time management and task prioritization skills</li>
</ul>
 
Preferred Experience
<ul>
<li>Experience with administering Microsoft SQL Server</li>
<li>Computer networking experience</li>
<li>Confluence and Jira suite of tools from Atlassian</li>
<li>TeamViewer</li>
</ul>
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
<ul>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.</li>
<li>The noise level in the work environment is low.</li>
<li>May be required to sit for long and/or extended periods of time.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
Role Purpose Statement: 
As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support.
Work Schedule
<ul>
<li>Shift would be Thursday to Monday</li>
<li>Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone.</li>
</ul>
Main Responsibilities:
<ul>
<li>Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.</li>
<li>Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience</li>
<li>Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests</li>
<li>Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution</li>
<li>Where assigned products are not within their core expertise, work within established product runbooks and escalate to the on-call Product SME as required</li>
<li>Managing and responding to phone support and alerts, escalating cases as needed</li>
<li>Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions</li>
<li>Reproducing customer problems internally, to enable the development and testing of a resolution</li>
<li>Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times</li>
<li>Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers</li>
<li>Actively prioritizing tasks/workload with self-discipline and good timekeeping</li>
<li>Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction</li>
<li>Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly</li>
<li>Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or equivalent work experience</li>
<li>Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone</li>
<li>Excellent troubleshooting skills</li>
<li>Demonstrable collaboration and teamwork skills</li>
<li>Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model</li>
<li>Ability to be a good listener; identifying key information in order to reproduce a customer's problem remotely</li>
<li>Strong background of working on Linux, Unix &amp; Windows Enterprise Server OS, with mixed skills around administration and troubleshooting</li>
<li>Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6</li>
<li>Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)</li>
<li>Experience of virtualisation in an enterprise environment</li>
<li>Cloud-based platform services - AWS, Azure, Google Cloud Platform</li>
</ul>
Preferred:
<ul>
<li>DevOps deployments - Docker, Scripting, Kubernetes</li>
<li>Networking infrastructure - Proxies, Load balancers, Firewalls</li>
<li>Installing/tuning/code analysis of Java</li>
<li>Java performance analysis - Heap maps/JMAP/GC</li>
<li>Directory - LDAP, AD</li>
<li>Databases – SQL</li>
<li>Programming languages - JavaScript, Groovy</li>
</ul>
Salary Range: $83,500 - $100,000 
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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