field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

The University of Texas at Arlington seeks applications and nominations for a visionary and strategic leader as dean of the College of Education (COE) with a proven commitment to academic excellence and shared decision-making. The dean fosters excellence in teaching, research, and service.
Reporting to the provost and senior vice president for academic affairs, the dean is responsible for providing visionary leadership, strategic direction, and administrative oversight for the college. The dean ensures the academic, research, and community engagement missions of the college are achieved, and that the college is well-positioned to address contemporary and emerging issues facing the field of education.
The dean serves as chief academic, administrative, and budget officer for the college and:
<ul>
<li>Ensures that the college maintains accreditation and meets other regulatory requirements.</li>
<li>Oversees academic personnel matters involving hiring, development, promotion, tenure, and evaluation of departmental chairpersons.</li>
<li>Manages the college’s budget and financial resources, including allocating funds for research, scholarships, and other initiatives.</li>
<li>Manages the personnel functions of the college with a commitment to collegial governance, cultural diversity, and equal opportunity.</li>
<li>Supports the faculty in teaching, research, service, and professional development.</li>
<li>Provides leadership in academic program reviews, program changes, and program development within the college.</li>
<li>Calls and conducts faculty, staff, student, and other meetings in order to remain visible, collegial and transparent.</li>
<li>Serves as the liaison for the college within the university.</li>
<li>Develops and implements strategic plans for the college, including academic program development, student recruitment, and fundraising.</li>
<li>Builds relationships with external stakeholders, including alumni, community organizations, and other academic institutions.</li>
<li>Advocates for the college and promotes its mission and values to internal and external audiences.</li>
<li>Promotes research and scholarly activities that address critical social issues and fosters an environment that encourages collaboration and innovation.</li>
</ul>
Required Qualifications:
<ul>
<li>Doctorate within education or related discipline awarded by a regionally accredited higher education institution.</li>
<li>A minimum of five (5) years of significant and progressive academic administration experience in higher education at the level of associate dean, department chair, program director, or equivalent role.</li>
<li>Academic record sufficient to qualify as a tenured full professor.</li>
</ul>
A successful candidate:
<ul>
<li>Is a servant-leader. Inspirational.</li>
<li>Demonstrates candor and authenticity.</li>
<li>Nurtures the successes of colleagues and students.</li>
<li>Possesses an energetic, well-grounded, success-oriented personality.</li>
<li>Shows initiative and self-discipline, with confidence and charisma to lead, encourage, and empower.</li>
<li>Is creative, innovative, marketing-minded, and entrepreneurial.</li>
<li>Builds consensus and is a team leader who seeks collective wisdom and input.</li>
<li>Is flexible and able to facilitate multiple competing priorities and divergent viewpoints.</li>
<li>Is an effective change agent.</li>
<li>Possesses leadership and courage to make the tough decisions.</li>
<li>Models a strong moral compass with unquestionable integrity and high professional standards.</li>
<li>Possesses effective social skills.</li>
<li>Is politically astute, yet not political.</li>
<li>Possesses excellent written and oral communication skills with the ability to communicate complex or technical information clearly to a range of audiences.&nbsp;</li>
<li>Values diversity and actively looks for opportunities to engage with and elevate marginalized voices.</li>
</ul>
UTA's College of Education is one of the nation's top schools for education professionals. The COE strives to promote a collaborative culture of excellence in research, teaching, and service. The COE’s goal is to brighten students' lives, to provide them with unique experiences built on high standards, to encourage them to think critically and creatively, and to instill in them a lifetime commitment to learning and service to their communities.
The College of Education is fully accredited through the Commission on Colleges of the Southern Association of Colleges and Schools and the Association for Advancing Quality in Educator Preparation.
The college currently offers bachelor’s, master’s, and doctoral degrees through its academic units: the Department of Curriculum and Instruction and the Department of Educational Leadership and Policy Studies. Students may also pursue professional teacher, administrator, and other certificates or certifications.
Distinguished faculty are leaders in their fields. They study student learning, leadership, and teaching effectiveness as these are applied in today’s classrooms and schools. Faculty are also engaged scholars and practitioners who inform and shape education-related policies and practices through their impactful research. They bring their research discoveries to inform their teaching and student learning. The education that students receive at UTA is at a level expected from a world-class research university.
In addition to training and shaping the next generation of teachers, administrators, and education policy makers, the college’s faculty have and continue to make enormous contributions to our understanding of educational practice and policy.
Located on a 420-acre campus in the heart of the thriving Dallas-Fort Worth-Arlington metro area (population 7.6 million), <a href="https://www.uta.edu/" target="_blank">UTA</a> is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work.
As one of the largest and most diverse universities in Texas, UTA is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by its community of scholars. The University promotes lifelong learning through its academic, continuing education, and experiential learning programs. The faculty, staff, and student community share diverse cultural values that foster inclusivity and cultivate mutual respect.
Founded in 1895 as a private liberal arts institution, UTA enrolls over 41,000 students and employs nearly 5,000 faculty and staff. The university has the fifth most ethnically diverse undergraduate population in the United States (U.S. News &amp; World Report, 2023) and is a Hispanic- Serving Institution and an Asian American, Native American, Pacific Islander-Serving Institution (U.S. Department of Education). UTA graduates the most African American students at the master's degree level and the second-most at the undergraduate degree level of any Texas university (Diverse: Issues in Higher Education, 2022).
UTA is one of just six institutions nationwide this year to earn the Seal of Excelencia certification, a prestigious honor granted to colleges and universities for their commitment to accelerating Latino student success. U.S. News &amp; World Report 2022-23 ranked UTA among one of the best graduate schools in the country, and it was chosen again by the American Indian Science and Engineering Society as one of the top 200 Colleges for Indigenous students. UTA is consistently ranked as a top institution serving first-generation and low-income students, and it was ranked fourth nationally for serving veteran students (Military Times, 2022).
Guided by world-class faculty members, students in the University’s campus-based and online degree programs represent 120 countries and pursue more than 184 bachelor’s, master’s, and doctoral degrees in a broad range of disciplines. UTA is dedicated to producing the lifelong learners and critical thinkers that the region and nation demand. More than 60% of the University’s 250,000 alumni live in North Texas and contribute to an annual economic impact of $17.1 billion in the region.
In addition to nurturing student success, UTA is focused on making an impact through innovative research. Anchored by its five strategic pillars—health and the human condition, sustainable communities, global environmental impact, data-driven discovery, and culture and societal transformations—the University’s research portfolio saw significant growth over the past decade, with expenditures reaching $125 million in 2022. Faculty work in state-of-the-art facilities has resulted in important breakthroughs in areas such as sustainable infrastructure, healthy aging, high-energy physics, cardiovascular disease, machine-learning systems, and more.
In 2021, the combination of outstanding academics and innovative research contributed to the University once again receiving Carnegie R-1 “Very High Research Activity” designation. By providing exceptional educational opportunities and addressing important societal challenges, UTA enhances the quality of life in Texas and beyond.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to:
<a href="mailto:UTADeanEd@AnthemExecutive.com" target="_blank">UTADeanEd@AnthemExecutive.com</a>
Letters of interest and nominations will be accepted until the positions are filled; however, should be submitted as soon as possible in order to assure consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
UTA is committed to providing equal employment and educational opportunities for all qualified persons without regard to race, color, national origin, religion, age, sex, sexual orientation, disabilities, pregnancy, genetic information and/or veteran status.

Dean of the College of Education

Design and/or create graphics to meet promotional needs of company dedicated to building cutting edge scaling solutions for Ethereum to actively shape the future of blockchain technologies. Create concepts and designs to translate complex blockchain concepts into intuitive visual explanations and infographics that make Arbitrum accessible to both technical and non-technical audiences. Determine layout design of educational materials that clearly communicate the benefits of scaling solutions and other technical topics comparing to other&nbsp; blockchain technologies. Create visual assets for blockchain conferences, developer documentation, and technical whitepapers. Create, refine, and enforce comprehensive brand guidelines, typographic systems, and visual identity standards. Design and produce visual content for marketing materials, digital interfaces, and branded experiences, ensuring alignment with overall brand aesthetics and communication goals for target audiences. Develop original graphic design solutions that reflect brand identity and support strategic marketing goals. Drive creative consistency across company touchpoints while enabling the brand to evolve. Collaborate cross-functionally with marketing, product, and engineering teams to deliver cohesive user experiences. Mentor junior designers and provide feedback on work. Ensure brand alignment with external design agencies and contractors. Build and maintain a scalable design system that can be implemented across various platforms. Present design concepts to stakeholders and articulate design decisions clearly. Stay current with industry trends and bring fresh perspectives to visual identity. Own the quality and success of major design initiatives from concept to completion. Position is 100% remote and reports to HQ in New York, NY. Salary: $176,800 - $201,200 per&nbsp;year.
MINIMUM REQUIREMENTS: Master’s degree or U.S. equivalent in Graphic Design, Advertising, or a related field, plus 3 years of professional experience as a Graphic Designer, Technical Illustrator, or any occupation, job title, position working with design projects from concept to completion.
Must also have experience in the following: 3 years of professional experience utilizing industry-standard design tools including Adobe Creative Suite and Figma; 3 years of professional experience in graphic design, typography, and branding systems work&nbsp; &nbsp;including static and animated content for social media platforms, digital graphics for display networks and social ads, design layouts and visuals for email marketing campaigns, design branded presentation decks, design marketing assets for events, conferences, and branded swag, design landing page visuals, design editorial graphics for blog posts, and design data visualizations to display technical or blockchain metrics; 3 years of professional experience designing digital and physical applications; 3 years of professional experience implementing brand guidelines at scale and translating complex technical concepts into clear and engaging visual communications; 3 years of professional experience balancing creative exploration with business objectives and presenting and defending design decisions; 2 years of professional experience performing senior-level art and design in the tech or fintech industry; 2 years of professional experience handling blockchain user experience challenges and addressing adoption barriers; 2 years of professional experience representing technical blockchain data and metrics through data visualization; and 1 year of professional experience utilizing Arbitrum and Ethereum ecosystems.
CONTACT: Please apply online at <a href="https://www.offchainlabs.com/careers" target="_blank">https://www.offchainlabs.com/careers</a>

Senior Designer

<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity:
Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.
<ul>
<li>Manage and complete tickets received from customers and other departments involving Flywire’s various platforms</li>
<li>Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables</li>
<li>Understand various components of ours products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues&nbsp;</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>4+ years years of experience in technical support engineering</li>
<li>Experience working with linux and bash command line</li>
<li>Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions&nbsp;</li>
<li>Fluent in English, as it is the company’s working language&nbsp;</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>Rails console experience is a major plus</li>
<li>Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $86,000-$101,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Remote

Senior Technical Support Engineer I

<h3>Job Description</h3>
Job DescriptionCompany Description 
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement &amp; global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
 Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel &amp; B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description 
The Opportunity: This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.
<ul>
<li>Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements</li>
<li>Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone</li>
<li>Understand various components of our products including how they function together and the workflow impact to customers</li>
<li>Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues</li>
<li>Logically assess the issue, propose solutions to customers and work with development on enhancements for the product</li>
<li>Serve as a highly effective mediator between customers and development when the situation arises</li>
<li>Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation</li>
<li>Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals</li>
</ul>
Qualifications 
Here’s What We’re Looking For:
<ul>
<li>3-5 years of experience in technical support engineering</li>
<li>Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering</li>
<li>At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting</li>
<li>Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions</li>
<li>Able to translate highly complex issues to various levels of understanding based on the customer’s technical level</li>
<li>Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.</li>
<li>Detail oriented and able to multitask and eagerness to learn new technologies and tools</li>
<li>Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education</li>
<li>Experience in FinTech or the payment industry will be appreciated</li>
<li>Fluent in English, as it is the company’s working language</li>
</ul>
Required Degree: B.S. degree in a related Science &amp; Engineering field, and having Master’s in respective field is a plus
Technologies We Use:
<ul>
<li>Bash shell and standard linux command line</li>
<li>SQL</li>
<li>Java</li>
<li>Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini</li>
</ul>
 Additional Information 
What We Offer:
<ul>
<li>Competitive compensation, including Restricted Stock Units</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Flying Start - Our immersive Global Induction Program (Meet our Execs &amp; Global Teams)</li>
<li>Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media</li>
<li>Dynamic &amp; Global Team (we have been collaborating virtually for years!)</li>
<li>Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates</li>
<li>Be a meaningful part in our success - every FlyMate makes an impact</li>
<li>Competitive time off including FlyBetter Days to volunteer in a cause you believe in and</li>
<li>Digital Disconnect Days!</li>
<li>Great Talent &amp; Development Programs (Managers Taking Flight – for new or aspiring managers!)</li>
</ul>
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid

Senior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
 
Primary Roles and Responsibilities
<ul>
<li>Administer gaming servers</li>
<li>Manage automation of software deployment to gaming servers</li>
<li>Setup and administer SQL backups</li>
<li>Testing and deploying of operating system and software patches</li>
<li>Maintenance of documentation and training materials</li>
<li>Assist the technical assistance center</li>
<li>Administer internal development and QA servers and equipment</li>
<li>Training of manufacturing teams on installation processes</li>
</ul>
Requirements:
Experience and Education
<ul>
<li>Minimum of associate’s degree in computer engineering and Networking or related training</li>
<li>Strong knowledge and experience of Microsoft and Linux administration </li>
<li>Experience with Powershell scripting</li>
<li>Experience with ConnectWise Suite of tools</li>
<li>Experience with SSO integrations and other Security operations</li>
<li>Strong team-oriented interpersonal and communication skills</li>
<li>Strong analytical problem-solving skills</li>
<li>Time management and task prioritization skills</li>
</ul>
 
Preferred Experience
<ul>
<li>Experience with administering Microsoft SQL Server</li>
<li>Computer networking experience</li>
<li>Confluence and Jira suite of tools from Atlassian</li>
<li>TeamViewer</li>
</ul>
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
<ul>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.</li>
<li>The noise level in the work environment is low.</li>
<li>May be required to sit for long and/or extended periods of time.</li>
</ul>

<h3>Job Description</h3>
Job Description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Podium is seeking a highly skilled individual to join our Backline Support team as a Sr. Technical Support Engineer. This role is crucial as it involves significant collaboration with the Product and Engineering teams to expedite issue resolution and enhance our AI agent, Jerry. You will be actively involved in prompt engineering changes, customizing AI responses, and modifying playbooks using AI development tools like LangSmith. This position will focus heavily on light coding and technical adjustments to meet specific customer needs
What you will be doing:
<ul>
<li>Troubleshoot and resolve complex AI-related issues, ensuring optimal utilization of Jerry's capabilities.</li>
<li>Act as a senior point of escalation for validating AI product-related issues in support.</li>
<li>Develop and refine feedback loops in collaboration with the Product team to continuously enhance AI functionalities.</li>
<li>Create and maintain comprehensive internal documentation and training for support teams, emphasizing best practices and detailed product insights.</li>
<li>Collaborate with Customer Success, Onboarding, and Integration teams to tailor the AI agent for individual client specifications.</li>
<li>Code and implement light fixes and enhancements directly, sit with the Product and Engineering teams.</li>
<li>Champion the Voice of the Customer by relaying organized qualitative and quantitative feedback to engineering, product, and cross-functional teams to refine Jerry.</li>
</ul>
What you should have:
<ul>
<li>A customer-first mindset with strong empathy and exceptional problem-solving capabilities.</li>
<li>At least 1 year of proven experience in software development or support engineering, ideally with AI technologies.</li>
<li>Proficiency in programming languages such as Python, JavaScript, or similar, specifically related to AI and machine learning platforms.</li>
<li>Ability to innovate and streamline processes in a dynamic, unstructured environment.</li>
<li>Strong analytical skills with a data-driven approach to resolving issues.</li>
<li>Experience in prompt engineering and familiarity with AI development tools like LangSmith.</li>
</ul>
What we hope you have:
<ul>
<li>2+ years of experience in technical support for AI or related technologies, with hands-on coding experience.</li>
<li>Demonstrated leadership in process improvement initiatives within a technical support environment.</li>
<li>A track record of substantial contributions to the growth and success of a dynamic, fast-paced company.</li>
<li>Strategic and creative problem-solving abilities.</li>
<li>Bachelor's degree in Computer Science, Engineering, or a related technical field.</li>
<li>Familiarity with Python.</li>
</ul>
Compensation:
<ul>
<li>$70,000/yearly salary.</li>
</ul>
Benefits:
<ul>
<li>Open and transparent culture </li>
<li>Life insurance, long and short-term disability coverage</li>
<li>Paid maternity and paternity leave</li>
<li>Fertility Benefits</li>
<li>Generous vacation time, plus three 4-day summer holiday weekends</li>
<li>Excellent medical, dental, and vision benefits</li>
<li>401k Plan with competitive company matching</li>
<li>Bi-annual swag drops with cool Podium gear and apparel </li>
<li>A stellar HQ (Utah) gym with local professional coaches and classes offered</li>
<li>Onsite HQ (Utah) child care center, subsidized for employees</li>
<li>Additional benefits for fully remote employees</li>
</ul>
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Senior Technical Support Engineer - AI

<h3>Job Description</h3>
Job DescriptionDescription:
What we’re all about: 
SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue.
 
At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry.
 
About you: 
You’re a problem-solver at heart, energized by the challenge of delivering exceptional technical support and customer care. Tackling complex technical issues motivates you. You know how to dig in, research thoroughly, and find solutions that work. You keep customers in the loop with clear, regular updates, and you make technical changes feel seamless, guiding clients through every step with confidence and care.
 
Day to day you will: 
<ul>
<li>Ensure quality processes and customer satisfaction on all technical support interactions</li>
<li>Lead advanced troubleshooting of escalated and complex technical issues</li>
<li>Mentor and provide guidance to junior support team members</li>
<li>Develop and improve technical support processes and procedures</li>
<li>Educate customers on SHR products and available training resources</li>
<li>Create and maintain technical documentation and training materials</li>
<li>Identify, communicate, and drive resolution of critical technical issues, escalating to appropriate points of contact when necessary</li>
<li>Keep up-to-date with system enhancements, technical updates, and changing processes and procedures</li>
<li>Ensure effective communication and stakeholder engagement activities</li>
<li>Lead cross-departmental collaboration on technical projects and initiatives</li>
<li>Work independently and proactively with confidence to ensure timely resolution to customer technical requests</li>
<li>Proactively identify and implement opportunities for technical improvements</li>
<li>Contribute to product feedback and enhancement requests based on customer interactions</li>
<li>Discern and select most appropriate technical avenue for resolution</li>
</ul>
Requirements:
Your skills and experience include:
Required: 
<ul>
<li>5-7 years of Customer Service and Technical Support experience required, preferably in the Hospitality Industry</li>
<li>Advanced Support/Help Desk or Technical Issue Resolution experience</li>
<li>Proven experience mentoring junior team members or training colleagues</li>
<li>Proven experience with Atlassian JIRA</li>
<li>Customer facing experience through chat, live phone and email</li>
<li>Must be proficient in Microsoft Word, Excel and Outlook and CRM utilization</li>
<li>Experience with technical documentation and process improvement</li>
<li>Willingness to be available for after-hours (possible weekend) technical issue resolutions</li>
</ul>
Preferred:
<ul>
<li>Experience with Salesforce Service Cloud and Intercom</li>
<li>Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus.</li>
<li>Proven ability to identify root causes and resolve complex technical issues</li>
<li>Strong written and verbal communication skills, including the ability to explain technical information to non-technical users</li>
<li>Proven ability to manage and prioritize multiple concurrent technical projects in a fast-paced environment</li>
<li>Demonstrated success in developing strong customer and colleague relationships</li>
<li>Experience mentoring and coaching team members</li>
<li>Process improvement mindset, with ability to develop, enhance, and document technical procedures</li>
</ul>
Applicants must be authorized to work in the U.S. without sponsorship from the employer for this opportunity.
 
What does Access offer you?
We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.
 
If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:
<ul>
<li>22 days paid time off</li>
<li>11 company paid holidays</li>
<li>Medical, dental &amp; vision insurance</li>
<li>401(k) with 5% company match</li>
<li>Short-term and long-term disability insurance</li>
<li>Parental leave for birthing and non-birthing parents</li>
<li>Flexible work environment</li>
</ul>
Compensation: The anticipated base salary for this position is expected to be $80,000 - $95,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.
 
The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.
 
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Senior Technical Support Engineer - Hotel SaaS

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.&nbsp;&nbsp;
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations</li>
<li>Provide tailored troubleshooting, configuration guidance, and best practices</li>
<li>Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system</li>
<li>Effectively manage critical and challenging customer support cases for&nbsp;multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams</li>
<li>Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers</li>
<li>Be the subject matter expert on core technologies of Palo Alto Networks product line</li>
<li>Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools</li>
<li>File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Minimum of 7 years of network security experience</li>
<li>Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures</li>
<li>Advanced understanding of packet flow across multiple OSI layers</li>
<li>Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI &amp; SSL technologies</li>
<li>Ability to independently debug broad, complex, and unique networks with mixed media and protocols required</li>
<li>In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT</li>
<li>Proficiency with network troubleshooting tools -&nbsp;Wireshark, GNS3&nbsp;&nbsp;</li>
<li>Strong grasp authentication protocols - LDAP, TACACS+, Radius</li>
<li>Skilled in engaging executive-level stakeholders with clear technical communication</li>
<li>Proven track record of effectively communicating technical concepts to diverse audiences</li>
<li>Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates</li>
<li>The below skills are a plus
<ul>
<li>Virtualization experience (AWS, Azure, VMWare, OpenStack)&nbsp;</li>
<li>Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)</li>
<li>Experience with Python or Shell scripting a plus</li>
<li>Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems</li>
</ul>
</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required</li>
<li>Excellent written and verbal communication skills</li>
<li>Willingness to work outside of normal business hours (As business needs dictate)</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Senior Technical Support Engineer, Focused Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career &nbsp;
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
<ul>
<li>Offer technical support to customers and partners</li>
<li>Effectively manage support cases from recording to resolution, including timely follow-ups</li>
<li>Conduct fault isolation and root cause analysis for technical issues</li>
<li>Author Technical Support Bulletins and other technical documentation in the Knowledge Base</li>
<li>Review technical content for training, marketing, manuals, and troubleshooting guides</li>
<li>Travel to customer sites for critical situations, expediting resolutions as needed</li>
<li>Provide configurations, troubleshooting, and best practices to customers</li>
<li>Collaborate with the Engineering team to influence product operability</li>
<li>Participate in weekend on-call rotation and provide after-hours support as required</li>
<li>Communicate complex technical issues effectively to internal and external stakeholders</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)</li>
<li>Analytical troubleshooting skills in Linux, displaying problem-solving abilities</li>
<li>Strong proficiency in software and infrastructure troubleshooting, testing, and debugging</li>
<li>Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols</li>
<li>Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing</li>
<li>Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)</li>
<li>Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards</li>
<li>Exposure to SIEM, vulnerability management tools, and firewalls&nbsp;</li>
<li>Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities</li>
<li>Comfortable collaborating across diverse cross-functional teams with open communication</li>
<li>Previous experience in a customer-facing technical support role (Support Engineer) - advantageous</li>
<li>Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction</li>
<li>Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)</li>
<li>A bachelor's degree in computer science or related discipline or equivalent military experience required</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure&nbsp;
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between&nbsp;$126000/YR - $204500/YR. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

Senior Technical Support Engineer, US Government, XSIAM

<h3>Job Description</h3>
Job DescriptionSalary: 
T38Fax is seeking an experienced Technical Support Engineer with a wealth of experience troubleshooting SIP / VoIP / FoIP issues in a customer-facing role. We're excited to be scaling our customer support team to keep up with the rapid growth of our popular T.38 Fax Over IP (FoIP) service. In this senior-level role we expected you to be well-versed in fundamental network concepts, with a demonstrated history of troubleshooting customer SIP and VoIP calls. The ideal candidate will also have experience diagnosing facsimile transmissions over SIP, especially if that experience involved T.38 Fax Over IP sessions.
 
First, a Word About Fax
 
Fans of John Olivers How Is This Still A Thing segments might be amused to learn that fax remains deeply entrenched in the way many companies transact their daily business. Indeed, it seems fax is still very much a thing! In its annual report on the fax industry, Business Research Insights reports that the global fax market size was 2.36 billion in 2023 and is projected to reach 4.25 billion by 2032 at a compound annual growth rate (CAGR) of almost 7%. Its especially surprising, then, that most modern VoIP/SIP and cloud-based phone companies neither support fax over SIP nor understand how they might do so (until we show them how easy it is). Our fax-approved SIP trunks are ready to go today and fill a vital need in a growing and underserved industry that shows no signs of slowing down for many years to come.
 
About You
 
As a TechnicalSupport Engineer you will be responsible for diagnosing and resolving customer issues related to SIP trunking, T.38 fax transmissions, call quality, and network configurations. You will work closely with customers, internal teams, and vendors to ensure seamless communication experiences. You are a proud, card-carrying tech-geek with a superheros penchant for helping others. You breathe all things engineering, innovation, and data. Logic is your friend, and you use it generously. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you arent multi-tasking, it means you are under-challenged. You dont just capture packets, you use science (not superstition) to tame them.
 
Your Mission
This is absolutely not an IT help-desk role. We call our support team 'engineers' because of the highly technical nature of troubleshooting SIP and T.38 at industrial scale. You will:
<ul>
<li>Provide Escalated (Tier 3) support for FoIP and SIP-related technical issues via email, phone and case management system (Zendesk).</li>
<li>Diagnose and troubleshoot SIP signaling, call setup failures, one-way audio, jitter, latency, and packet loss.</li>
<li>Analyze SIP traces, PCAP captures, and logs using tools like Wireshark and tcpdump.</li>
<li>Support T.38 Fax Over IP (FoIP) implementations, troubleshooting failed fax transmissions and improving reliability.</li>
<li>Work with PBX systems (Asterisk, FreePBX, 3CX, etc.), VoIP gateways, and SBCs.</li>
<li>Assist customers with network configurations, NAT traversal and firewall rules.</li>
<li>Escalate complex issues to engineering teams and collaborate with vendors as needed.</li>
<li>Take ownership of reported customer issues and see problems through to resolution, ensuring proper recording and closure of all issues.</li>
<li>Write documentation, knowledge base articles and FAQs, and document troubleshooting steps, best practices and solutions in the company's knowledge base for use by both internal staff and customers.</li>
<li>Test interoperability of new VoIP/FoIP equipment and create user guides for various IP-PBX and SIP-compatible devices for use with our SIP Trunking service.</li>
</ul>
Qualifications
 
Expert-level support is a core component of our brand and is deeply ingrained in our culture. We look for a mix of the technical expertise, troubleshooting skills, and industry knowledge that will be needed to solve complex problems, including:
<ul>
<li>Bachelor's Degree in Computer Science or related field, or combination of education and experience may be considered.</li>
<li>Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, NAT, VPNs and firewall rules) and networking protocols, in particular VoIP/SIP.</li>
<li>Experience with fax and/or FoIP a plus.</li>
<li>Experience with Wireshark.</li>
<li>Experience with Asterisk, Kamailio, FreeSWITCH, OpenSIPS, or cloud-based VoIP APIs (Twilio, Plivo, Telnyx, etc.).</li>
<li>Working knowledge of Linux/Unix Operating System.</li>
<li>Careful, methodical approach to troubleshooting complex technical issues.</li>
<li>Experience with help desk ticketing systems (Zendesk, Jira, ServiceNow, etc.).</li>
<li>Excellent written and verbal communications including the ability to explain complex technical concepts to customers.</li>
<li>Excellent customer-facing skills.</li>
</ul>
Your Style
<ul>
<li>Customer satisfaction is your goal, and you pursue it relentlessly</li>
<li>You have an unquenchable desire to learn</li>
<li>You communicate clearly and concisely with technical and non-technical audiences</li>
<li>You are a multitasker with the ability to properly prioritize</li>
<li>You happily follow established procedures, but know when to propose improvements</li>
</ul>
Our Offer
<ul>
<li>Competitive salary with annual profit-sharing bonus</li>
<li>Casual, informal work environment</li>
<li>Flexible working arrangements (remote/hybrid options)</li>
<li>Generous PTO allowance</li>
<li>Healthcare</li>
<li>401(k)</li>
<li>Flyers tickets with VIP parking</li>
<li>A team of aces</li>
<li>An open mind for new ideas and methodologies</li>
</ul>
Work Location &amp; Compensation
This role can be performed remotely, hybrid, or in-office at our headquarters in Conshohocken, just outside of Center City Philadelphia. Candidates who choose to work in-office may be eligible for higher compensation, additional in-office perks, and increased collaboration opportunities. Compensation for remote employees is adjusted based on market rates for their location.
 
Our Story
Founded in 2016 and based in Conshohocken just outside of Philadelphia, PA, T38Fax provides fax-optimized SIP trunks to business customers within the US and Canada. Were similar to a Voice Over IP (VoIP) phone company, except our network is optimized for fax transmissions instead of voice. Our product is unique and in high demand, were one of just a handful of companies that do this worldwide, and we have an exceptional reputation in the industry. In 2020, T38Fax was recognized by Inc. Magazine as one of the fastest growing companies in the US and by the Entrepreneurs Forum of Greater Philadelphia (EFGP) as one of the 100 fastest growing companies in the Philly metro area.
 
We remain small and agile, which makes this a fun, dynamic, and challenging place to work. The work environment is casual and, for the most part, informal. Expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team-oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you.
 
We offer a competitive benefits package including healthcare, a substantial number of paid days off (PTO), a generous profit-sharing plan, and access to our Flyers season tickets for yourself and a guest. We're a great group of people doing exceptional things for our customers and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, it will be fun and immensely rewarding. We think you already know if this is a position for you, and if so, we look forward to reviewing your application!
 
Are you The One? If so, please send your battle plan and a certificate of your superpowers. Alternatively, a cover letter and resume will suffice. At least for now.
 
 
 remote work

7,554 senior-technical-support-engineer Jobs