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Chancellor

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job Description
 
Job Summary:
Organized Retail Crime (ORC) investigator monitors and respond to theft incidents affiliated with ORC. They provide an investigative response to related external theft incidents. The ORC Investigator will maintain cooperative relationships with local, state, and federal law enforcement, prosecutors, and other investigative entities. The Investigator will also investigate reports internal non-retail criminal acts that could possibly impact a retailer facility. The investigator will handle administrative duties to assist the ORC Manager process and communication with stores. 
Duties/Responsibilities: 
<ul>
<li>Develop partnership with law enforcement agencies at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute subjects that are impacting the market.</li>
<li>Ensure all prosecution/restitution recovery of local theft and fraud investigations cases.</li>
<li>Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis.</li>
<li>Conduct static and mobile surveillance.</li>
<li>Work complex field &amp; fence investigations, case development and resolution.</li>
<li>Identify new and emerging patters of fraud and theft trends.</li>
<li>Investigate, identify, and report issues regarding external theft and shrink causing issues affecting client stores.</li>
<li>Report alert signals indicating possible internal dishonesty to the appropriate members of Asset Protection client team.</li>
<li>Detect &amp; assist with the apprehension of people or persons committing theft and fraud against the client store.</li>
<li>Complete the prosecution process: report to police, case reports, attend court and testify as required.</li>
<li>Must ensure privacy/confidentiality in all communications and placement (proximity to termination, line of sight, etc.) to only those with a business need to know.</li>
<li>Effectively communicate with all supporting parties</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>**Must be able to travel</li>
<li>Experience in retail lost prevention</li>
<li>In-depth knowledge of the techniques and limitations of stationary, mobile and electronic surveillance</li>
<li>Knowledge of loss prevention, investigative and ORC processes, criminal</li>
<li>Justice system, loss prevention, security and risk management concepts</li>
<li>Knowledge of general physical inventory process, calculation, and control particularly as it relates to shrinkage</li>
<li>Technical knowledge of loss prevention programs and strategies to identify problems and solutions to gain the confidence of others</li>
<li>Knowledge of Microsoft Office and other electronic reporting systems</li>
<li>Ability to travel independently and be available to work weekends occasionally nights </li>
<li>Maintain accurate report records and case building documentation.</li>
<li>Review and archive CCTV surveillance</li>
<li>Input and document theft incident into client case management systems</li>
<li>Complete monthly and quarterly reports for client Asset Protection team</li>
<li>Physically engage any threat and respond accordingly when necessary.</li>
<li>Provide proactive overt patrols and surveillance post incident.</li>
<li>Must be flexible &amp; available on a short notice.</li>
<li>Appearance must be professional and within guidelines of assignment requirements.</li>
<li>Follow all local, state, and federal laws while providing investigation services.</li>
</ul>

Education and Experience: 
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 5 years’ experience in loss prevention and/or law enforcement investigation.</li>
<li>Bachelor’s Degree in Law Enforcement, Criminal Justice, or related business field, preferred </li>
</ul>

Physical Requirements: 
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 
<ul>
<li>Required to stand for long periods of time and walk.</li>
<li>Extended periods of sitting, standing, and driving. </li>
<li>Ability to work indoor, outdoor, and inclement weather environments for extended periods of time. </li>
<li>Exposure to sun, dust, load noises, varying temperatures, and other environmental conditions.</li>
<li>This position requires the ability to occasionally lift products and/or supplies up to 30 pounds.</li>
</ul>
Triumph Protection Group: Key Attributes:
<ul>
<li>Communicates respectfully to all team members, vendors, and clients.</li>
<li>Models a positive attitude. </li>
<li>Actively listens to others and supports the team environment.</li>
<li>Asks questions and learns from mistakes.</li>
<li>Executes tasks with minimal errors in a timely and efficient manner.</li>
<li>Attendance is consistent and meets or exceeds company standards.</li>
</ul>
EEO STATEMENT:
Triumph Protection Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Triumph believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
 Full Time Day Shift Night Shift On Call

ORC Investigator-Supporting Lululemon

<h3>Job Description</h3>
Job DescriptionDescription:
<ul>
<li>Independently manages a client caseload consisting of individuals with disabilities.</li>
<li>Promotes person centered and participant empowered vocational philosophy in every aspect of the job development process.</li>
<li>Determines job readiness by evaluating individual’s abilities, interests, aptitudes, and desires for work in the community.</li>
<li> May provide or recommend vocational evaluation to determine appropriate vocational goal.</li>
<li>Provide technical assistance and advocacy training for agencies who are serving the Deaf including medical, police, court and mental health systems.</li>
<li>Assist in the development of video phone services to link rural Deaf via video phone to mental health, substance abuse groups, and other support groups.</li>
<li>Educates and Assists with job seeking skills, including, but not limited to completing applications, interviewing techniques, resumes and self-directed job search practices.</li>
<li>Promotes and develops appropriate job leads and facilitates job carving as needed.</li>
<li>Achieves required number of placements and/or maintain the percentage of customers employed, as required by grant/contract.</li>
<li>Spend 80%-85% of work week on direct customer service. </li>
<li>Meets with the counselors/case managers, families, and prospective customers to develop current and appropriate employment plans. </li>
<li>Fulfill the requirements of WVS contract obligations with DD and/or DVR.</li>
<li>Ensure appropriate on-site job coaching/training for customers.</li>
<li>Keep extensive, accurate records that include report writing, time sheets, case notes, scheduling of appointments.</li>
<li>Establishes and fosters good communication with customers, state rehabilitation counselors and the community.</li>
<li>Maintains a minimum of monthly reports to DVR counselors and others as required.</li>
<li>Reports all pertinent information and keeps Program Manager aware of decisions and actions. </li>
<li>Maintain a flexible schedule to accommodate the support needs of customer’s schedules and community events.</li>
<li>Other duties as assigned.</li>
</ul>
 
Requirements:
<ul>
<li>HS Diploma or GED.</li>
<li>Minimum one year education or experience preferred. </li>
<li>Previous experience of working with deaf clients or blind preferred.</li>
<li>First Aid/CPR Certification required.</li>
<li>Knowledge of community resources, including Assistive Technology and Assistive Equipment used by individuals with disabilities, and disability etiquette. </li>
<li>Demonstrated excellent oral and written communication skills as well as creative thinking and problem-solving skills.</li>
<li>Proficiency in American Sign Language required. </li>
<li>Able to work independently and creatively. </li>
<li>Developed and professional interpersonal skills, attitude, and appearance.</li>
<li>Proven ability to work with efficiency, flexibility, and good humor.</li>
<li>Excellent organizational and time management skills.</li>
<li>Detail oriented, accurate and self- motivated.</li>
<li>Demonstrated ability to build and maintain relationships with a wide array of people at all levels within the organization and clients.</li>
<li>Able and willing to learn in both formal and informal settings. </li>
<li>Must understand and demonstrate the importance of ethical considerations in the field of human services. </li>
<li>Intermediate to advanced skill level in computer software including QuickBooks Accounting Software, Word, Excel, Outlook, and all MS Office Suite-all versions. </li>
<li>Ability to operate and effectively use general office machines including but not limited to Video Phone, FAX, copier, computer, printer, and telephone. </li>
<li>Proactive approach that is looking for ways to maintain and improve processes and help people.</li>
<li>Ability to pass Washington State Background check, DSHS background check. </li>
<li>Possess and maintain current Driver’s license and retain auto insurance as law requires.</li>
</ul>
This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment it is simply an outline of expected duties for the position.

Employment Consultant - Deaf Services (ASL Required)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management(CI and Platform), and operational support (Incidents and Requests).
Essential Functions:
<ul>
<li>Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system.</li>
<li>Expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.</li>
<li>Learn about the Service Now data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV.</li>
<li>Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.&nbsp; &nbsp;</li>
<li>Evolve your experience and knowledge of ServiceNow capabilities like Performance Analytics &amp; Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.</li>
<li>Enhance your knowledge of foundational platform concepts like UI Builder and Glide Records, as well as the ServiceNow portal and widget framework.</li>
<li>Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.&nbsp;&nbsp;</li>
<li>Gain a understanding, as part of your day to day responsibilities, of VISA’s configuration management DB (CMDB), the inherent hierarchal data structures of CSDM data model and better understand how data is stored, managed, coalesced in VISA’s CMDB.</li>
<li>Be an active participant in our daily stand-ups /project meetings and communicate development and support status.</li>
<li>Work in a collaborative environment with other team members to ensure that ServiceNow standard best-practices are utilized for all configurations and customizations.</li>
<li>Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.</li>
<li>Develop technical requirements, documentation and technical diagrams.</li>
<li>Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.</li>
</ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications 
Basic Qualifications:
<ul>
<li>2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)</li>
</ul>
Preferred Qualifications:
<ul>
<li>3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li>
<li>Bachelor's degree, OR 4+ years of relevant work experience</li>
<li>Four years’ ServiceNow development experience on Service Now Platform and CMDB</li>
<li>Candidate should have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic.</li>
<li>Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.</li>
<li>Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.</li>
<li>Ideal candidate would have completed their ServiceNow Certified System Administrator</li>
<li>Service Now Certified Applications Developer Certification and/or ITOM Discovery Certification</li>
<li>Experience writing in JavaScript</li>
<li>Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs</li>
<li>Experience working in an Agile Development methodology</li>
<li>Master degree in IT, Engineering, or related Technology field</li>
<li>5+ years’ experience developing on ServiceNow Platform and/or CMDB</li>
<li>Experience writing in PowerShell and complex SQL queries</li>
<li>Experience working with multicultural teams in diverse geographic locations preferred</li>
<li>Prior Technical SRE or DevOps or Cloud Technologies expertise a plus</li>
<li>GenAI and AI Prompt Engineering skill and experiences a plus.</li>
<li>ITIL V4 expert Certification a plus</li>
</ul>
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800.00 to 149,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Sr. Site Reliability Engineer - ServiceNow

<h3>Job Description</h3>
Job DescriptionCompany Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description 
The CMDB Site Reliability Engineer will hold the responsibility for developing on the ServiceNow platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management(CI and Platform), and operational support (Incidents and Requests).
Essential Functions:
<ul>
<li>Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the Service Now Incident management process and ticketing system.</li>
<li>Learn, expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.</li>
<li>Learn about the ServiceNow data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV.</li>
<li>Learn and work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.&nbsp; &nbsp;</li>
<li>Learn and evolve your experience and knowledge of ServiceNow capabilities like Performance Analytics &amp; Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders.</li>
<li>Learn and enhance your knowledge of foundational platform concepts like UI Builder and Glide Records, as well as the Service Now portal and widget framework.</li>
<li>Gain knowledge of the Rest APIs as well as SQL and developing queries for data extracts.&nbsp;&nbsp;</li>
<li>Gain a understanding, as part of your day to day responsibilities, of VISA’s configuration management DB (CMDB), the inherent hierarchal data structures of CSDM data model and better understand how data is stored, managed, coalesced in VISA’s CMDB.</li>
<li>Be an active participant in our daily stand-ups /project meetings and communicate development and support status.</li>
<li>Work in a collaborative environment with other team members to ensure that ServiceNow standard best-practices are utilized for all configurations and customizations.</li>
<li>Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.</li>
<li>Develop technical requirements, documentation and technical diagrams.</li>
<li>Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.</li>
</ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications 
Basic Qualifications:
<ul>
<li>Bachelors degree, OR 3+ years of relevant work experience</li>
</ul>
Preferred Qualifications:
<ul>
<li>2 or more years of work experience</li>
<li>Demonstrate development skills and experiences gained through prior project or internships</li>
<li>Demonstrate prior knowledge of troubleshooting and resolving technical incidents</li>
<li>Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.</li>
<li>Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.</li>
<li>Experience writing in JavaScript or scripting</li>
<li>Familiarity with JSON, developing integrations utilizing REST Messages and Scripted REST APIs</li>
<li>Experience working in an Agile Development methodology</li>
<li>1-2 years of Internship or equivalent experience is a technical role</li>
<li>Experience writing in Python, JavaScript or other programing languages</li>
<li>Experience writing in Scripting, PowerShell and complex SQL queries</li>
<li>Experience working with multicultural teams in diverse geographic locations preferred</li>
<li>Prior Technical SRE or DevOps or Cloud Technologies expertise a plus</li>
<li>GenAI and AI Prompt Engineering skill and experiences a plus.</li>
</ul>
 Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel&nbsp;5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting.&nbsp; The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer.&nbsp; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,600 to 119,650 USD&nbsp;per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Site Reliability Engineer - ServiceNow

<h3>Job Description</h3>
Job DescriptionSalary: $18-$28 per hour 
We are hiring a Case Manager to join our growing team.
What we do.
Richmond Vona, LLC is a personal injury law firm located in Buffalo, NY, thats changing the game for both client and employee experience. Were setting a new standard in how personal injury law is practiced and delivered. Our mission is to provide a superior level of service to our clients through personal connection and continuous communication, while also creating a high-potential, rewarding workplace for our dedicated team.
 
Weve been recognized as one of Inc. 5000s Best Workplaces in America and named one of the Fastest-Growing Private Companiesranking as the 4th fastest-growing law firm in the country. Locally, weve also been honored as a Buffalo Business First Best Places to Work. These awards reflect our commitment to building something different for both our clients and our people.
 
Our approach to client service is unlike anything you'll find elsewhere in WNY. Case Managers at Richmond Vona play a central role in delivering a best-in-class experience by staying closely connected with clients, guiding them through every step, and ensuring nothing falls through the cracks. This is a rare opportunity to be part of a different kind of law firm one that values communication, precision, and people and offers tremendous opportunity for growth and fulfillment.
 
Who we are looking for.
We are looking to add a caring, experienced, and proactive Case Manager to our growing legal team. This person is driven by helping injured clients and takes pride in guiding them toward successful case outcomes. The right candidate is comfortable owning their caseload, staying ahead of deadlines, and providing exceptional service to both clients and the legal team.
 
We have an excellent team in place and are committed to ensuring that our next hire aligns with our firms core values of Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service. We are dedicated to providing our team with the tools and support they need to succeed.
 
Qualified candidates should have:
<ul>
<li>Associate degree or higher from an accredited institution or equivalent experience that demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>One (1) or more years of experience as a Case Manager in plaintiffs personal injury or personal injury defense.</li>
<li>A track record of managing a caseload independently, including client communication, medical record follow-up, lien resolution, and demand package preparation.</li>
<li>Confidence serving as a primary point of contact for clients, medical providers, and insurance adjusters.</li>
<li>Strong attention to detail, excellent time management, and proactive problem-solving skills with an understanding that accurate, well-documented data is critical to decision-making and case outcomes.</li>
<li>Familiarity with Microsoft Office and comfort learning new systems; experience with case management platforms is a plus.</li>
<li>Prior client-facing or customer service experience and a commitment to high-level, compassionate communication.</li>
<li>A team-oriented mindset with the ability to take ownership of results, stay composed under pressure, and improve processes.</li>
</ul>
Were looking for candidates who align with our values and meet the key qualifications but if youre close and excited about the role, we still encourage you to apply.
 
Key responsibilities include, but are not limited to:
<ul>
<li>Manage a caseload with growing independence, including client communication, medical record follow-up, lien resolution, and tracking key deadlines.</li>
<li>Build strong client relationships by setting expectations, providing timely updates, and guiding clients through each phase of the case.</li>
<li>Coordinate case activities such as scheduling client meetings and communicating with insurance adjusters, medical providers, and other third parties.</li>
<li>Field insurance inquiries using discretion and judgment, escalating complex coverage issues when appropriate.</li>
<li>Identify and address insurance coverage issues, explain basic policy information to clients, and understand fundamental no-fault and lost wage claim concepts.</li>
<li>Complete case documentation and forms using templates, ensuring accuracy before final attorney review.</li>
<li>Maintain accurate, timely, and complete case records in case management system to support efficient workflows and informed decision-making.</li>
<li>Conduct investigations independently, including collecting data, locating difficult documents (e.g., police/incident reports, FOIL requests, medical records, bodycam/streetcam footage), and identifying additional items such as screenshots or videos.</li>
<li>Contribute to legal drafting efforts by assisting with portions of summons, complaints, and demands in collaboration with an attorney or paralegal.</li>
<li>Participate in process improvement efforts.</li>
<li>Demonstrate a commitment to our core values: Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service.</li>
</ul>
What we offer that is different.
<ul>
<li>Work hours: Generally MF, 95, with built-in flexibility and summer hours to support balance and well-being.</li>
<li>Location:Beautiful newly renovated office space located downtown (parking available onsite, at no charge).</li>
<li>Compensation:Hourly rate ranges from $18$28, based on experience and qualifications. We offer room for growth and regular performance reviews. Bonuses tied to firm profitability.</li>
<li>Work culture:We are highly growth and team oriented, which means that although we believe in working hard together, we also prioritize celebrating that effort and progress. Weve built a beautiful, fun, and comfortable workspace for our staff to enjoy each day, and we have regular in-office and offsite team building events and happy hours to ensure we are keeping it all in perspective.</li>
<li>Career opportunities:We are growing rapidly and joining us at this stage offers the opportunity to grow alongside the firm. As we expand, new roles and opportunities frequently arise. If youre eager to learn and take on new challenges, we will support and encourage your development.</li>
<li>Generous benefits:Includes 100% coverage of a single plan for medical and dental insurance, life insurance, AD&amp;D, as well as short-term and long-term supplemental disability. We also offer vision insurance, accident insurance, a 401(k) with firm contribution, weekly and monthly team awards and recognition, summer hours, free onsite parking, a hybrid work schedule after 6 months, and abundant paid time off. Our benefits package is regularly re-evaluated and continues to grow as part of our mission to provide an exceptional experience for both clients and team members.</li>
<li>Supportive onboarding and training: We provide a structured training program designed to help new hires settle in, feel confident, and gain independence in their role. You wont be left to figure things out alone our process is built to ensure you understand whats expected and feel comfortable asking questions as you learn.</li>
</ul>
Job type: Full-time
Salary: $18.00 - $28.00 per hour
Location: Buffalo, NY 14204 Must reliably commute or plan to relocate before starting work.
Work location: In person
This is a unique, high-potential opportunity with a firm that values a positive, rewarding workplace culture. If you're excited by this opportunity, please apply by uploading your resume and cover letter as PDF documents.

Personal Injury Case Manager / Legal Assistant

<h3>Job Description</h3>
Job Description
Position Summary:
Necco has an opportunity for a career as Independent Living Case Manager/Life Coach. This role will work with the young adult in an effort to successfully transition him/her to adulthood and to be a productive member of society. This role will be working with clients in an office, community, employment, and/or school setting. This position will add value to the company by equipping young adult with the services, supports, and resources needed to achieve independence as an adult.
You should be accurately described as:
A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company’s success, growth, and program quality.
The candidate selected will be responsible for the following:
Placement/Intake/Assessment
<ul>
<li>Participate in the referral matching process for young adults in an independent setting</li>
<li>Shop for and prepare apartments for intake (this includes obtaining leases, ordering and assembling furniture, shopping for basic apartment necessities, cleaning and making apartments presentable for clients).</li>
<li>Facilitate and develop each young adult’s Initial Treatment Plan and Comprehensive Treatment Plan</li>
<li>Facilitate and/or ensure completion of appropriate assessments, i.e. Biopsychosocial, Independent Living, Diagnostic, etc.</li>
<li>Ensure initial legal documentation is obtained prior to placement or service delivery</li>
<li>Ensure that appropriate safety plans are developed during intake</li>
</ul>
Ongoing Treatment/Discharge
<ul>
<li>Develop and facilitate each consumer’s Individualized Treatment Plan (ITP)</li>
<li>Assist the young adult with the implementation, tracking, and monitoring of the Comprehensive Treatment Plan</li>
<li>Meet and/or exceed all state and licensure regulations regarding contact with the clients on your caseload</li>
<li>Serve as liaison between Necco and placement agency and all necessary community resource entities</li>
<li>Provide and/or assist with transportation as needed</li>
<li>Complete monthly apartment inspections and enter and follow up with any work orders to ensure completion</li>
<li>Participate in service meetings which may include community support representatives, state worker, outpatient clinician, school system, and other invested parties</li>
<li>Establish relationships with school and education personnel to ensure the young adult is meeting education goals/requirements</li>
<li>Provide ongoing training and support to young adults as it relates to independence</li>
<li>Monitor and review documentation to ensure that it meets all state, licensure, and accreditation requirements</li>
<li>Maintain confidentiality as outlined in policy</li>
</ul>
Crisis Prevention/Management
<ul>
<li>Participate in weekly rotating “on-call” schedule to provide on-call advisory and support to young adults</li>
<li>Document and report any on-call activities and follow-up with direct supervisor</li>
<li>Effectively manage crisis situations in a timely manner, including on site or face to face intervention if necessary</li>
<li>Report to supervisor or to designated authorities any instances of non-compliance with Necco, apartment guidelines, regulatory rules/policies, police contact/involvement, and/or reports of abuse or suspected abuse, neglect, or suicidal ideations</li>
<li>Ensure all critical incidents are staffed with supervisor and entered into the Electronic Health Record within established timeframes.</li>
</ul>
Data Entry
<ul>
<li>Complete and submit Medicaid documentation if applicable and as appropriate</li>
<li>Ensure complete and accurate data is entered into the Electronic Health Record in accordance with state rules and regulations and company protocol, i.e., contact notes, academic supports, medical information, etc.</li>
</ul>
Team Responsibilities
<ul>
<li>Attend and participate in self-directed daily huddles/weekly tactical/monthly strategic meetings and activities</li>
<li>Perform other duties and responsibilities as assigned by immediate supervisor</li>
<li>Participate in achieving our mission: We Build Futures</li>
<li>Participate in the performance quality improvement process and execute any assigned tasks related to the process</li>
<li>Ensure that all employee-related documents are current and up to date for your employee personnel file</li>
</ul>
Corporate Citizen
<ul>
<li>Practice ruthless pragmatism</li>
<li>Engage in peer-to-peer feedback</li>
<li>Know and live the Necco Corporate Culture Principles</li>
<li>Embody the three essential virtues of humble, hungry, and smart</li>
<li>Drive your Individual Performance Scorecard</li>
<li>Adhere to and contribute to the Necco meeting structure</li>
</ul>
Position Qualifications:
<ul>
<li>21 years of age</li>
<li>Current LSW or LPC or bachelor’s degree in a human services-related field and a minimum of 2 years’ experience working with young adults with emotional or behavioral problems</li>
<li>Valid Driver’s License</li>
<li>Limited Liability Auto Insurance Coverage of 100/300/100</li>
<li>Organizational, and Written/Oral Communications skills</li>
<li>Must have the skills necessary to navigate and execute several software’s (i.e. Microsoft offices, Databases, Electronic Health Records, Dashboards, etc.)</li>
<li>Successful completion of all required Criminal Background checks and drug screenings per state and company regulations</li>
<li>Physical demands of the role: requiring apartment set up; which may require lifting or carrying materials and assembling furniture items e.g., tables, chairs, end tables, etc.</li>
<li>Ability to lift and carry supplies and/or equipment, up to 50 lbs.</li>
<li>Ability to adhere to scheduled and unplanned deadlines</li>
<li>Willingness to travel and attend training</li>
<li>Successful completion of all required training pertaining to job</li>
</ul>
At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.

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