<h3>Job Description</h3>
Job Description
Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications.
Job Duties:
<ul>
<li>Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. </li>
</ul>
<ul>
<li>Provide efficient and professional telephone services, transfer calls according to established protocols</li>
</ul>
<ul>
<li>Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services</li>
</ul>
<ul>
<li>Educates the patient as to the date and time of this visit.</li>
</ul>
<ul>
<li>Performs clerical functions for provider within the sphere of responsibility.</li>
</ul>
<ul>
<li>Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours</li>
</ul>
<ul>
<li>Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially</li>
</ul>
<ul>
<li>Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff</li>
</ul>
<ul>
<li>Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures</li>
</ul>
<ul>
<li>Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale</li>
</ul>
<ul>
<li>Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily</li>
</ul>
<ul>
<li>Maintains and builds on the general information and knowledge of available resources for patients within the community</li>
</ul>
<ul>
<li>Explains and assists individuals/community with new patient paperwork/packets and new patient orientation</li>
</ul>
 
<ul>
<li>Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.</li>
</ul>
<ul>
<li>Initiates the medical record by creating and processing the patient care record folder.</li>
</ul>
<ul>
<li>Corrects and communicates patient records problems according to established procedures</li>
</ul>
<ul>
<li>Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved.</li>
</ul>
<ul>
<li>Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.</li>
</ul>
<ul>
<li>Keeps health care providers informed by communicating availability or unavailability of the record.</li>
</ul>
<ul>
<li>Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.</li>
</ul>
<ul>
<li>Performs other duties as assigned</li>
</ul>
<ul>
<li>Send Office Manager a weekly supply order</li>
</ul>
<ul>
<li>Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction</li>
</ul>
<ul>
<li>Recognize and maintain confidentiality of work materials as appropriate</li>
</ul>
<ul>
<li>Works independently in the absence of supervision;</li>
</ul>
<ul>
<li>Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion.</li>
</ul>
<ul>
<li>Treats others with consideration, courtesy and respect.</li>
</ul>
<ul>
<li>Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. </li>
</ul>
<ul>
<li>Follow TCC's policies and procedures</li>
</ul>
<ul>
<li>Participates in the maintenance of a clean and safe environment.</li>
</ul>
<ul>
<li>Remains calm and continues to work effectively in stressful situations.</li>
</ul>
<ul>
<li>Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities.</li>
</ul>
<ul>
<li>Must plan one's own work such that it is accomplished in the allocated time.</li>
</ul>
<ul>
<li>Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed.</li>
</ul>
<ul>
<li>Identify outreach and financial opportunities within the community (ie, school, senior, employer)</li>
</ul>
<ul>
<li>On Occasion attends/conducts community/TCC events, forums, presentations </li>
</ul>
<ul>
<li>Adheres to the Smoke Free Environment policy.</li>
</ul>
<ul>
<li>Performs other duties as assigned</li>
</ul>
 
Education/Skills/Qualifications:
<ul>
<li>High School diploma or equivalent</li>
</ul>
<ul>
<li>Must have computer knowledge, Microsoft Excel and Word</li>
</ul>
<ul>
<li>Associate degree from an accredited school is preferred</li>
</ul>
<ul>
<li>Excellent interpersonal and communication skills</li>
</ul>
<ul>
<li>One year of work experience in an organization performing duties </li>
</ul>
<ul>
<li>Computer competency</li>
</ul>
<ul>
<li>Bilingual in Spanish helpful</li>
</ul>
<ul>
<li>Correct English usage, grammar, and spelling</li>
</ul>
<ul>
<li>Basic math skills</li>
</ul>
<ul>
<li>Operate office equipment.</li>
</ul>
<ul>
<li>Ability to learn office methods, rules and policies</li>
</ul>
<ul>
<li>Ability to interact effectively and in a supportive manner with persons of all backgrounds</li>
</ul>
<ul>
<li>Understand and carry out verbal and written instructions</li>
</ul>
<ul>
<li>Perform arithmetic calculations</li>
</ul>
<ul>
<li>Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)</li>
</ul>
<ul>
<li>Ability to use sound judgment and independent thinking</li>
</ul>
<ul>
<li>Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community</li>
</ul>
<ul>
<li>Valid driver's license</li>
</ul>
<ul>
<li>Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace </li>
</ul>
 
Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". 
The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Patient Registration Specialist

<h3>Job Description</h3>
Job Description
Job Purpose:
The Patient Registration Specialist Greets visitors, provides excellent customer service while managing phone calls, scheduling appointments, performing patient/client check-in/checkout in a busy environment, and ensuring patient information is accurate in the electronic medical record system by updating demographic information, verifying, and updating insurance at each encounter. May also assist other staff with over-flow work and other tasks as needed. 
Key Responsibility Areas:
<ol>
<li>Satisfies Core Competencies: </li>
</ol>
<ul>
<li>Accepts responsibility for ensuring that performance meets the standards of the departmental requirements and OHCC core values. </li>
</ul>
<ol>
<li>Customer Service:</li>
</ol>
<ul>
<li>Greets visitors and callers, handle inquiries and provide accurate information on services, hours of operation, location, eligibility, etc. </li>
<li>Verify and update patient demographics at each encounter.</li>
<li>Verify and update patient insurance information at each encounter.</li>
<li>Answers calls and give information to callers, enter patient cases, take messages, or transfer calls to appropriate department or person.</li>
<li>Facilitates completion of required client/ patient forms in accordance with requirements and procedures.</li>
<li>Schedules and confirms appointments for patients and clients.</li>
<li>Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.</li>
<li>Delivers culturally and linguistically competent customer service consistently.</li>
</ul>
<ol>
<li>Documentation:</li>
</ol>
<ul>
<li>Complete assignments and scheduling tasks in the electronic record. </li>
<li>Ensures all applicable patients forms are completed and attached to the patient record.</li>
<li>Inputs all required patient demographics and information into the electronic record when the patient is present and while following PHI &amp; HIPAA guidelines.</li>
<li>Locate and attach appropriate files to incoming correspondence requiring replies.</li>
<li>Make copies of correspondence and other printed material and upload the correspondent to the patient’s electronic health record.</li>
<li>Handles confidential and sensitive client/patient information using HIPPA guidelines.</li>
<li>Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures</li>
</ul>

Required Education:
<ul>
<li>High school diploma</li>
<li>Certification in office administration, medical administration, or related field is preferred.</li>
</ul>
Skill, Licensure and Knowledge Requirements:
<ul>
<li>Proven experience working in a dental or medical office.</li>
<li>Proficiency in Windows, Microsoft Office, and typing skills are required. </li>
<li>Proficient in medical practice management software (e.g., Athena Health).</li>
<li>Sound knowledge of dental and medical terminology.</li>
<li>Excellent verbal, customer service, and written skills.</li>
<li>Pleasant attitude towards patients and co-workers. </li>
<li>Exceptional organizational skills. </li>
<li>Bilingual Spanish/English preferred. </li>
</ul>
Physical Demands: 
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach</li>
<li>Specific vision abilities required by this job include close vision requirements due to computer work</li>
<li>Light to moderate lifting is required</li>
</ul>
Work Environment: 
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Moderate noise (i.e., business office with computers, phone, and printers, light traffic).</li>
<li>Ability to work in a confined area.</li>
<li>Ability to sit at a computer terminal for an extended period.</li>
</ul>
Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.

<h3>Job Description</h3>
Job Description
SUMMARY
Responsible for processing registration and discharge of patients, appropriate placement of patients with providers, verifying insurance benefits, and making financial arrangements to ensure maximum reimbursement to Los Angeles Christian Health Centers. Bi-lingual Spanish preferred. Must have excellent computer experience and mathematical skills. Demonstrate Christ-like behavior and attitude in all job duties and responsibilities
ESSENTIAL DUTIES and RESPONSIBILITIES include:
· Greet all patients, students, volunteers, delivery personnel and any other visitor as they approach the front.
· Maintain patient flow by coordinating closely with clinical staff: such as Medical; Dental, etc.
· Register all patients per registration protocols and collect all documentation
· Scan required documentation into eClinicalWorks per protocol.
· Follow protocol in informing RNs or providers immediately when clients are presenting urgent symptoms such as: chest pain, shortness of breath, acute abdominal pain, etc.
· Reviews and verifies patient coverage of insurance and financial data and computes the charges to be paid by the patient.
· Collects co-pays or deductibles prior to the patient being seen by the provider using established policies and procedures.
· Follow protocol when collecting cash from patients.
· Maintain and prepare daily scheduled appointments.
· Maintain a high accuracy rate when entering appropriate patient information into eClinicalWorks.
· Follow proper telephone etiquette and protocol when answering phone calls.
· Schedule follow-up appointments, if needed, before client departs
· Assist in calling for consult notes or diagnostic imaging and results, as needed, when directed at Clinic Service Site (CSS) locations. 
· Assist providers with clerical duties as needed at CSS locations.
· Manages necessary LACHC-related paperwork for clients. Stock and organize paperwork.
· Schedules appointments for clients, both in-clinic and outside appointments and sends reminders.
· Follow-up on no-show patients on a daily basis
· Communicates patient complaints to appropriate supervisor.
· Assist with scheduling optometry appointments, including follow-up and dispensing of glasses.
· Support when possible with translating.
· Receive incoming mail and delivery packages and phones appropriate staff for pick up
· Maintain a clean and orderly lobby area.
· Assist in maintaining office supplies.
· Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. .
· Professional and positive attitude
· Ability to multi-task; well-organized
· Computer literate
· Excellent verbal and written communication skills
· Bi-lingual Spanish (read and write).
· Ability to understand and follow complex oral and written instructions
· Must be CPR certified
· Must have reliable transportation including ability to travel locally when needed
Including the different Clinics Sites.
· Must dress in business casual including wearing a blazer or suit when needed
COMPUTER SKILLS:
Require knowledge of office equipment. Preferred medical terminology and knowledge of ICD-9 codes and CPT codes. Experience with Microsoft Windows XP, Microsoft Access, Microsoft Excel and Microsoft Word useful.
LANGUAGE SKILLS
English fluency required. Spanish fluency preferred.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as totals, proportions and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED), three months to one year of related experience and/or training, or equivalent of education and experience. Knowledge of medical procedures and practices helpful. Computer experience required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be exposed to carriers of contagious diseases such as TB, AIDS and other Sexually Transmitted Diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.
Company DescriptionThe Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles. 
<h3>Company Description</h3>
The Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
Under the supervision of the Patient Registration Manager, the Patient Registration Specialist assists in managing the AMD schedules for Behavioral Health Clinicians including but not limited to - scheduling initial and follow-up appointments canceling and rescheduling appointments, checking in / checking out members before and after appointments. Assist with registration of new members in Roots EHR system, assist members complete clinic intake and provides a welcoming, professional first impression to all who enter the behavioral health suite and guides them to where they need to be. 
 
Duties and Responsibilities:
<ul>
<li>Utilize de-escalation techniques with clients and guests when necessary. </li>
<li>Ensures that the reception area stays clean and orderly. </li>
<li>Ensures that the reception area is free of safety hazards. </li>
<li>Enforces all site safety rules and guidelines including, but not limited to, COVID safety precautions. </li>
<li>Answers all phone calls and emails sent to the Behavioral health suite and deliver messages, as needed. </li>
<li>Process clinic specialist referrals from start to finish by submitting, scheduling and providing access to resources. </li>
<li>Identify ways to improve the delivery and experience of care for Roots patients. </li>
<li>Train others on the referral workflow. </li>
<li>Complete projects, as needed. </li>
<li>Maintain strict confidentiality and follow all HIPAA regulations. </li>
<li>Attend organizational and other training and meetings related to job roles.</li>
</ul>
 
Requirements:
Competencies:
<ul>
<li>Bachelor’s degree with 3 years’ experience in program and /or project management. </li>
<li>OR Associate degree in related fields with 4 years’ experience working in program and /or project management. </li>
<li>Experience working in a non-profit organization, or a community clinic preferred. </li>
<li>Cultural competency and the ability to work effectively across diverse populations. </li>
<li>Solid organizational skills including attention to detail and multi-tasking. </li>
<li>Strong working knowledge of Microsoft Office and G-Suite. </li>
<li>Ability to work with people from diverse backgrounds. </li>
<li>Strong communication skills, both written and oral with excellent interpersonal and customer service skills. </li>
<li>Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases. </li>
<li>Ability to work on-site full-time.</li>
</ul>
Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.

<h3>Job Description</h3>
Job Description
Description
We are seeking a motivated and talented&nbsp;Patient Registration Specialist&nbsp;to join our busy, fast paced specialty office in a float receptionist position.
The Patient Registration Specialist plays a key role in creating a positive experience for our patients as the first point of contact when patients arrive to our clinics. This role is responsible for professionally greeting incoming patients, distributing paperwork, checking/entering insurance/demographic information, and processing co-pays/payments. They are also responsible for working collaboratively with clinic staff to help facilitate a smooth clinic flow and ensuring that patient's questions have been answered before leaving the clinic.
Job Responsibilities:&nbsp;
<ul>
<li>Welcome and register patients and visitors in a respectful and helpful manner&nbsp;</li>
<li>Collect co-pays and patient payments&nbsp;</li>
<li>Schedule follow up appointments as requested by providers</li>
<li>Coordinate the scheduling of interpreter services for patients as needed</li>
<li>Work closely and cooperatively with clinic staff to help facilitate a positive patient experience&nbsp;</li>
<li>Contact patients via phone for demographic and/or insurance information</li>
<li>Maintains strict confidentiality and adherence to all laws and regulations applicable to the position, including HIPAA</li>
<li>Travel to remote sites based on business needs</li>
<li>Assist patients and visitors with questions as needed</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>Patient registration in a medical setting preferred</li>
<li>Previous medical insurance experience is beneficial&nbsp;</li>
<li>Ability to travel to remote clinics on a regular basis as business needs dictate&nbsp;</li>
<li>Ability to prioritize multiple tasks with frequent interruptions</li>
<li>Deliver high quality customer service to external and internal customers&nbsp;</li>
<li>Ability to work efficiently and accurately in a fast paced environment&nbsp;</li>
<li>A team player with the ability to work independently&nbsp;</li>
<li>Ability to professionally work with patients of all ages, ethnicities, and backgrounds</li>
<li>Minimum of a High School Diploma or equivalent</li>
</ul>
○ Wants someone with friendly personality. Most people have chronic pain, so need to be welcoming
○ Need to have experience with insurance and medical.
○ Can sit out of Minneapolis or St. Paul as home base. Travel is required. Needs to have availability to go to any locations.
Minneapolis Open: 7:00 am – 3:30 pm
Minneapolis Closer: 8:00 am – 4:30 pm or until the last patient leaves
All other locations are typically 7:30 – 4:00 or until the last patient leaves OR 8:00 am – 4:30 pm or until the last patient leaves
Locations Include:&nbsp;Minneapolis, St. Paul, Burnsville. Shakopee, Buffalo, Plymouth, Woodbury, Vadnais Heights, Blaine/Coon Rapids, Cambridge.&nbsp;
#centralpriority25
Pay and Benefits
The pay range for this position is $47840.00 - $47840.00/yr.
401k, PTO, healthcare benefits.
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.
Position Summary:
Performs various specialized medical records tasks, including obtaining pertinent information to register patients and resolve problems according to established criteria. 
Scope of Work: This position is located within the TONHC Hospital and Health Centers. The work involves performing various related steps, processes, or methods such as compiling, recording and reviewing medical record data. The incumbent is under the general supervision of the Supervisor or designee. 
Essential Duties and Responsibilities: 
<ul>
<li>Interview patients to obtain pertinent registration information such as demographic, insurance information, and authorization to bill all alternate resources for health care.</li>
<li>Determines the eligibility of patients who have not previously been treated at the health center by using TONHC guidelines. This includes interviewing patients to establish a new health record; obtains the certificate of Indian blood and other proof of tribal membership. </li>
<li>Identifies and obtains authorization for those patients whose health benefits require prior authorization.</li>
<li>Obtains patient's signature and files necessary forms related to release of medical information, privacy rights, patient rights. </li>
<li>Accurately maintains third-party information in the RPMS Patient Registration Medicaid/AHCCCS, Private Insurance system.</li>
<li>Obtains photocopies of private insurance health cards and explains why the TONHC can lawfully bill for services provided to patients (PL-100-713).</li>
<li>Reestablishes medical records for inactivated patients' charts. </li>
<li>Assembles the medical record according to TONHC guidelines. </li>
<li>Enter registration information into the patient registration system (RPMS).</li>
<li>Check all medical records that are pulled daily for completeness and accuracy. </li>
<li>Maintains the medical record in strict confidence, assuring information from the record is disclosed in conformance with applicable policies of TONHC and the State of Arizona.</li>
<li>Schedules appointments for physicians, consultants, specialty clinics, transportation, and special procedures performed at other facilities. </li>
<li>Coordinates appointments for timeliness to avoid conflicts in inpatient treatment and to meet the schedule of clinics, transportation, and other services.</li>
<li>Works daily with transportation to coordinate patient arrival and physician's time with the patient.</li>
<li>Verifies alternate resources and assures the medical record is complete and accurate before transfer.</li>
<li>Searches the patient's record for specific information to determine the physician's plan of care and the need for lab or x-ray information.</li>
<li>Assists with the continuity and quality of care through constant monitoring of patient appointments and follow-up. </li>
<li>Maintains computer-generated lists of all patients seen in special clinics; monitors and reports no-show patients monthly. </li>
<li>Aggressively follows up on all missed appointments through the use of letters and referrals.</li>
<li>Receives all incoming telephone calls for the health center; utilizes knowledge of the organization, programs, operations, and procedures to make proper disposition of inquiries.</li>
<li>Initiates calls or contacts as directed to obtain or furnish information; observes confidentiality rules in retaining and disseminating information.</li>
<li>Provides management and other administrative reports as required according to established schedule and format.</li>
<li>Complies with internal controls policies and standards. </li>
<li>Assists with implementing the TONHC policies and developing procedures to carry out the patient registration function.</li>
<li>Participates in performance improvement teams and other committees as assigned. </li>
<li>Contributes to a team effort and performs other job-related duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Knowledge of the Tohono O'odham culture, customs, and traditions. </li>
<li>Knowledge of applicable federal, state, tribal laws, regulations, and requirements. </li>
<li>Knowledge of medical terminology and usages, covering the full range of general medical, surgical, pharmaceutical, hospital terms, medical abstracts, and abbreviations.</li>
<li>Knowledge of medical records management processes and procedures, including medical forms and formats.</li>
<li>Knowledge of physiology, major anatomical systems, and related disease processes.</li>
<li>Knowledge of legal regulations and requirements on confidentiality, specifically to the Privacy Act of 1974 and Health Insurance Portability and Accountability Act of 1996 (HIPAA).</li>
<li>Knowledge of the Freedom of Information Act (FROIA) and the Drug and Alcohol Abuse Resolution.</li>
<li>Knowledge of performance improvement activities and tools to participate with the Quality First team in identifying and improving processes.</li>
<li>Knowledge of, and the ability to use, the Resources and Patient Information Management System (RPMS) and Electronic Health Record (EHR). </li>
<li>Knowledge of TONHC Internal Controls policy and standards for patient registration.</li>
<li>Skill in operating various word-processing, spreadsheets, and database software programs. </li>
<li>Skill in providing superior customer service to external and internal customers. </li>
<li>Skill in reviewing, checking, preparing, and maintaining written and computer files. </li>
<li>Ability to establish and maintain positive and effective working relationships with other employees and the general public.</li>
<li>Ability to organize and plan work.</li>
<li>Ability to work with standardized medical records procedures, regulations, methods, and requirements to perform a full range of medical records clerical assignments.</li>
<li>Ability to communicate efficiently and effectively both verbally and in writing. </li>
<li>Ability to work independently, use sound judgment, and meet deadlines. </li>
<li>Ability to provide accurate reports. </li>
</ul>
Minimum Qualifications:
<ul>
<li>High School Diploma or General Education Diploma; and six months work experience in patient registration, maintenance of medical records, or an equivalent combination of training, education, and work experience closely related to patient registration and the maintenance of medical records.</li>
</ul>
Licenses, Certifications, Special Requirements:
<ul>
<li>Must type 40 WPM.</li>
<li>Must successfully complete a Medical Terminology course.</li>
<li>Must have certification in Healthcare Cardio Pulmonary Resuscitation (CPR) and Automated External Defibrillator (AED).</li>
<li>Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required to determine suitability for employment, including a 39-month driving record. </li>
<li>May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years). </li>
<li>If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.</li>
<li>Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY OF RESPONSIBILITIES
The position of Patient Registration Specialist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties.
 
Essential Functions:
<ol>
<li>Consistently provides excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism, by, among other things, checking patients in timely and efficiently. Ensures that new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner. For follow-up visits, this position confirms demographic information and makes all necessary notations in the patient’s file with respect to contact information, addresses, and insurance providers.</li>
<li>Greets all patients with enthusiasm and a smile upon entry and exit from PTCOA/ISI. Operates and answer multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate individuals in an efficient manner.</li>
<li>Collects patient co-pays or payments on outstanding balances. As such, this position is responsible for conducting a daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received and used in reconciling payments.</li>
<li>Notifies UDT Collector of patients needing to provide samples.</li>
<li>Assists with patient scheduling and rescheduling.</li>
<li>Performs pre-registration/registration processes for all scheduled visits, verifies eligibility, submits notifications. Handles a high volume of scheduled appointments without degradation of work quality.</li>
<li>Verifies patient’s demographics and accurately inputs this information into the Practice Management System, including documenting the accounts thoroughly.</li>
<li>Verifies and understands insurance benefits, documents patient’s responsibility based on copays/estimates at the time of service in a timely fashion prior to the patient being scheduled.</li>
<li>Communicates with patients in a proactive, professional, and courteous fashion in order to attain any necessary information for appropriate account updates and benefits investigation.</li>
<li>Communicates with administrative and clinical staff to resolve issues and/or patient concerns.</li>
<li>Research coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services in a timely manner. Utilize multiple insurance healthcare websites and portals.</li>
<li>Independently investigates, documents, and operationalizes payor-specific requirements for unique / specialized eligibility scenarios.</li>
<li>Assists patients and guarantors with coordination of benefits as required.</li>
<li>Attains referrals from third party payors as required and appropriately documents in system, in accordance with the standards and policies developed by the departments.</li>
<li>Coordinates and Re-Schedules appointments as necessary</li>
<li>Assists patients, team members, and visitors in a courteous and professional manner always in accordance with PTCOA.</li>
<li>Acts as a backup and performs any duties performed by the other Patient Access Eligibility Specialists team members.</li>
<li>Completes daily assignments/work lists.</li>
<li>Updates insurance carriers for established patients.</li>
<li>Facilitates and participates in gathering accurate patient billing information.</li>
<li>Support the patient privacy/confidentiality policies and regulations under HIPAA for patients and their medical records.</li>
<li>Enters patient, referrals, and correspondence/communication actions and other data in an information system.</li>
<li>Daily work is accomplished with minimal direct supervision.</li>
<li>Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient’s financial obligations for services provided.</li>
<li>Other responsibilities and projects assigned by management as needed.</li>
<li>Demonstrate impeccable integrity in a professional and courteous manner at all times.</li>
<li>Coordinates visits with sales representatives, meetings, and addresses any applicable questions that arise as to scheduling.</li>
<li>Arrives at scheduled start times dependably and punctually. Prior to departure, and as available throughout the day, prepare for the next day by organizing the reception area, copying forms, and otherwise organizing the waiting area.</li>
<li>Receives and sign for packages and delivers to the appropriate person promptly.</li>
</ol>
 
Requirements:
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires a high school diploma or educational equivalent. Two (2) years of prior medical office experience is preferred.
 
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
<ul>
<li>Participate in continuing education/training activities including monthly online training.</li>
<li>Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.</li>
<li>Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.</li>
<li>Identify yourself in a pleasant and positive manner.</li>
<li>Take responsibility for helping the caller.</li>
<li>Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.</li>
<li>Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.</li>
<li>Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.</li>
<li>Investigate and follow through on unusual orders or requests for service or information.</li>
<li>Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.</li>
<li>Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.</li>
<li>Consistently evaluate work and determine if further steps are needed to meet client expectations.</li>
<li>Take initiative to do to redo inadequate or incomplete work, even if it is not yours.</li>
<li>Ensure compliance with regulatory standards.</li>
<li>Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.</li>
<li>Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).</li>
<li>Organize job functions and work area to be able to effectively complete varied assignments within established time frames.</li>
<li>Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.</li>
<li>Adhere to administrative and departmental policies.</li>
<li>Demonstrate regular attendance and timeliness.</li>
<li>Do not incur excessive overtime.</li>
<li>Remain conscientious in regard to personal hygiene.</li>
<li>Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.</li>
<li>Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.</li>
<li>Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.</li>
<li>Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li>
<li>Must be able to interpret a variety of instructions furnished in written, or oral form</li>
<li>Excellent oral and written communication skills.</li>
<li>Demonstrate a high attention to detail.</li>
<li>Strong organization, filing, and time management skills.</li>
<li>Basic computer literacy and typing.</li>
</ul>
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. (Monday through Thursday) or otherwise as assigned. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage meter, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

<h3>Job Description</h3>
Job Description
Job Purpose:
The Patient Registration Specialist Greets visitors, provides excellent customer service while managing phone calls, scheduling appointments, performing patient/client check-in/checkout in a busy environment, and ensuring patient information is accurate in the electronic medical record system by updating demographic information, verifying, and updating insurance at each encounter. May also assist other staff with over-flow work and other tasks as needed.&nbsp;&nbsp;&nbsp;
Key Responsibility Areas:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Satisfies Core Competencies: 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accepts responsibility for ensuring that performance meets the standards of the departmental requirements and OHCC core values.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Service:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greets visitors and callers, handle inquiries and provide accurate information on services, hours of operation, location, eligibility, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Verify and update patient demographics at each encounter.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Verify and update patient insurance information at each encounter.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answers calls and give information to callers, enter patient cases, take messages, or transfer calls to appropriate department or person.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitates completion of required client/ patient forms in accordance with requirements and procedures.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Schedules and confirms appointments for patients and clients.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Delivers culturally and linguistically competent customer service consistently.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Documentation:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complete assignments and scheduling tasks in the electronic record.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures all applicable patients forms are completed and attached to the patient record.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Inputs all required patient demographics and information into the electronic record when the patient is present and while following PHI &amp; HIPAA guidelines.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Locate and attach appropriate files to incoming correspondence requiring replies.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make copies of correspondence and other printed material and upload the correspondent to the patient’s electronic health record.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handles confidential and sensitive client/patient information using HIPPA guidelines.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures

Required Education:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High school diploma
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certification in office administration, medical administration, or related field is preferred.
Skill, Licensure and Knowledge Requirements:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience working in a dental or medical office.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Windows, Microsoft Office, and typing skills are required.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in medical practice management software (e.g., Athena Health).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound knowledge of dental and medical terminology.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal, customer service, and written skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pleasant attitude towards patients and co-workers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional organizational skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bilingual Spanish/English preferred.
Physical Demands: 
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Specific vision abilities required by this job include close vision requirements due to computer work
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Light to moderate lifting is required
Work Environment: 
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a confined area.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to sit at a computer terminal for an extended period.
Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.

Dental Patient Registration Specialist

<h3>Job Description</h3>
Job Description
This position is working in our Therapy Department greeting patients/visitors in a prompt, courteous and helpful manner. You will check in patients, complete necessary patient registration paperwork, verify and accruately enter demographic information into the computer, add insurance information, scan insurance cards and attach the correct insurance information to the encounter for accurate billing. The hours are Monday - Friday from 8:15am - 5:15pm.

1,269 patient-registration-specialist Jobs