<h3>Job Description</h3>
Job DescriptionDescription:
Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security. 
Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. 
If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits.
 
Apply now so we can make a lasting impact together! 
General Responsibilities
<ol>
<li>Advocates for residents of long-term care facilities by informing them of their rights; investigating and resolving their complaints; and providing information on their needs and concerns to the resident.</li>
<li>Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues at assigned facilities.</li>
<li>Visits long-term care facilities to conduct resident interviews, facility staff interviews, consultations and in-services.</li>
</ol>
Essential Functions
<ol>
<li>Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues.</li>
<li>Following program guidelines and resident direction, provides information, referrals and/or intervention to resolve the complaints or concerns of the resident.</li>
<li>Receives, investigates and works to resolve complaints or concerns made by or on behalf of residents in long-term care facilities and performs follow up calls and case review.</li>
<li>Seeks a regular presence in all long-term care facilities and attends resident and family councils.</li>
<li>Provides educational programs to the community and conducts in-service training to facility staff.</li>
<li>Assists in developing family councils in long-term care facilities.</li>
<li>Documents all activities as required, adhering to time frames and policies of the Ombudsman program.</li>
<li>Protects and promotes the rights and quality of life for those who live in long-term care facilities.</li>
<li>Attends program specific and agency staff meetings, in-services, conferences and workshops as approved or recommended by supervisor.</li>
<li>Coordinates information, visits and provide support with assigned program volunteers.</li>
<li>Interacts with other agencies such as Illinois Department of Public Health (IDPH) to provide input regarding concerns in long-term care facilities.</li>
<li>Completes required recertification per program guidelines; and completes annual hours of required in-service training to maintain program certifications and remain current on relevant information and regulatory requirements.</li>
</ol>
Great Employer Provided Benefits
<ul>
<li>Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days</li>
<li>Medical/Dental/Vision Health Insurances</li>
<li>Flexible Spending Account</li>
<li>Short-term Disability Insurance</li>
<li>Long-Term Disability Insurance (employee paid optional)</li>
<li>Life and AD&amp;D Insurance</li>
<li>403B Retirement Plan with employer contributions</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Requirements:
<ol>
<li>Bachelor’s degree is required for this position with a Bachelor of Science in nursing, health, social sciences, social work, health care administration, gerontology or criminal justice preferred. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.</li>
<li>Have experience in advocacy, aging, social services, health care or related field.</li>
<li>Ability to respond to both common or sensitive inquiries and complaints from residents, their families, regulatory agencies or members of the business community.</li>
<li>Must successfully complete Ombudsman Level I training within two (2) months of hire or as soon as available.</li>
<li>Passage of complete background clearance, and any other required testing or clearances.</li>
<li>A reliable means of transportation is required.</li>
</ol>

Community Ombudsman I

<h3>Job Description</h3>
Job DescriptionSalary: Salary starting at $53,000 depending on experience 
POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a full-time local long term care ombudsman to work in Ingham, Eaton, and Clinton counties and serve as part of the Michigan Long Term Care Ombudsman Program (MLTCOP). 
This position has optional office space available in MEJIs Lansing office.The work week includes frequent meetings with people who live in residential settings throughout the three county service area. The office portion of the work can be done entirely remotely or through a hybrid arrangement.Candidates must reside in Ingham, Eaton, or Clinton counties or in adjacent counties very near to the three county service area. 
DESCRIPTION OF MEJI AND MLTCOP PROGRAM: MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program; two local long term care ombudsmen; the MI Health Link and MI Choice, Community Transition Services and PACE Ombudsman Programs; and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults. Visitmeji.orgfor more information.

The Michigan Long Term Care Ombudsman Program (MLTCOP) advocates for the health, safety, well-being, and rights of residents in licensed nursing homes, homes for the aged, and adult foster care homes. Ombudsmen work at the direction of the resident and take action only with the residents consent. All ombudsmen services are provided free of charge.

MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to low-income individuals and older adults through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP), which provides access to the justice system for those who need it the most through civil legal aid offices and statewide advocacy programs. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. Visitmiadvocacy.orgfor more information. 
RESPONSIBILITIES:The local long term care ombudsman advocates for residents of licensed nursing homes, homes for the aged, and adult foster care homes in Ingham, Eaton, and Clintoncounties. The duties of the local long term care ombudsman include:

<ul>
<li>Making routine facility visits</li>
<li>Interviewing residents</li>
<li>Providing information on long term care and residents rights to residents and the public</li>
<li>Negotiating with facility staff regarding resident concerns</li>
<li>Supporting resident and family councils</li>
<li>Collaborating with legal and state ombudsman staff</li>
<li>Maintaining case documentation</li>
<li>Participating in rigorous on-going training</li>
<li>Coordinate activities with the other Lansing area ombudsman</li>
</ul>

Individuals hired for this position will undergo rigorous training and supervised field work. Upon satisfactory completion of the training, new hires must be designated by the State Ombudsman as a local ombudsman to continue in this position.

QUALIFICATIONS:Successful applicants will possess stronginterpersonal, communication,problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals.Understanding the preferences, needs and concerns of older people and people with disabilities is essential to this job. Those skills can come from working as a caregiver, advocate, or service provider in a professional role or from life experiences. Experience in the field of aging, health care, and/or long term care and working with members of minority communities would be beneficial. 
BENEFITS: This is a full-time, exempt position with an annual salary starting at $53,000 depending on experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take a $1,500 payout in addition to the base salary. MAP also has a generous leave policy beginning with 3 weeks paid vacation and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.

TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/266" target="_blank">https://miadvocacy.bamboohr.com/careers/266</a>. The position is open until filled; applications received by January 26, 2026 will receive priority. If you have questions about the program or the position, please email MEJIs Director and Managing Attorney, Alison Hirschel <a href="mailto:athirschel@meji.org" target="_blank">athirschel@meji.org</a>.

MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusionin the workplace.

Long Term Care Ombudsman

<h3>Job Description</h3>
Job DescriptionDescription:
Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security. 
Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. 
If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits.
 
Apply now so we can make a lasting impact together! 
General Responsibilities
<ol>
<li>Advocates for residents of long-term care facilities by informing them of their rights; investigating and resolving their complaints; and providing information on their needs and concerns to the resident.</li>
<li>Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues at assigned facilities.</li>
<li>Visits long-term care facilities to conduct resident interviews, facility staff interviews, consultations and in-services.</li>
</ol>
Essential Functions
<ol>
<li>Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues.</li>
<li>Following program guidelines and resident direction, provides information, referrals and/or intervention to resolve the complaints or concerns of the resident.</li>
<li>Receives, investigates and works to resolve complaints or concerns made by or on behalf of residents in long-term care facilities and performs follow up calls and case review.</li>
<li>Seeks a regular presence in all long-term care facilities and attends resident and family councils.</li>
<li>Provides educational programs to the community and conducts in-service training to facility staff.</li>
<li>Assists in developing family councils in long-term care facilities.</li>
<li>Documents all activities as required, adhering to time frames and policies of the Ombudsman program.</li>
<li>Protects and promotes the rights and quality of life for those who live in long-term care facilities.</li>
<li>Attends program specific and agency staff meetings, in-services, conferences and workshops as approved or recommended by supervisor.</li>
<li>Coordinates information, visits and provide support with assigned program volunteers.</li>
<li>Interacts with other agencies such as Illinois Department of Public Health (IDPH) to provide input regarding concerns in long-term care facilities.</li>
<li>Completes required recertification per program guidelines; and completes annual hours of required in-service training to maintain program certifications and remain current on relevant information and regulatory requirements.</li>
</ol>
Great Employer Provided Benefits
<ul>
<li>Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days</li>
<li>Medical/Dental/Vision Health Insurances</li>
<li>Flexible Spending Account</li>
<li>Short-term Disability Insurance</li>
<li>Long-Term Disability Insurance (employee paid optional)</li>
<li>Life and AD&amp;D Insurance</li>
<li>403B Retirement Plan with employer contributions</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Requirements:
<ol>
<li>Bachelor’s degree is required for this position with a Bachelor of Science in nursing, health, social sciences, social work, health care administration, gerontology or criminal justice preferred. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.</li>
<li>A minimum of one (1) year of experience in health or human service is required.</li>
<li>Ability to respond to both common or sensitive inquiries and complaints from residents, their families, regulatory agencies or members of the business community.</li>
<li>Must successfully complete Ombudsman Level I training within two (2) months of hire or as soon as available.</li>
<li>Passage of complete background clearance, and any other required testing or clearances.</li>
<li>A reliable means of transportation is required.</li>
</ol>

<h3>Job Description</h3>
Job DescriptionSalary: 80,000.00 
Transform Lives as an Associate Ombudsman Client Services Analyst
 
<ul>
<li>Salary: $80,000 + Comprehensive Benefits</li>
<li>Location: Denver, Colorado</li>
<li>Reports To: Director of Client Services</li>
</ul>
 
Are you driven by purpose and a passion for public service? The Office of Colorados Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman Client Services Analyst to make a meaningful impact in Colorados child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
 
Why This Role? This is more than a jobits a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, youll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
 
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
 
Required Skills and Qualifications:
Were looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:
 
<ul>
<li>Education and Experience:
<ul>
<li>A bachelors degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).</li>
<li>At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.</li>
</ul>
</li>
<li>Core Skills:
<ul>
<li>Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.</li>
<li>Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.</li>
<li>Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.</li>
</ul>
</li>
<li>Personal Attributes:
<ul>
<li>Composure and empathy to handle emotionally charged situations with professionalism and compassion.</li>
<li>Time management skills to independently balance a high caseload with competing priorities.</li>
<li>A proactive mindset, demonstrating initiative and accountability in all tasks.</li>
</ul>
</li>
</ul>
 
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
 
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
 
Why Work Here? The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
 
Application Process: 
To apply, submit the following documents by5:00 PM on June 30, 2025:
 
<ul>
<li>Review the official position Job Description and respond to the Supplemental Questionnaire (Please see the links at bottom of posting).</li>
<li>Cover letter detailing your qualifications and passion for this role.</li>
<li>Resume listing relevant experience with dates of employment.</li>
<li>Professional writing sample showcasing your knowledge of child protection systems.</li>
</ul>
 
Join us in transforming the lives of children and families across Colorado.Apply Now! Apply HERE!
<a href="https://coloradocpo.bamboohr.com/careers/26" target="_blank">https://coloradocpo.bamboohr.com/careers/26</a>

Official Position Full Job Description Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-…</a>
Supplemental Questionnaire Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-97e82bbdca59" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-…</a>

Associate Ombudsman

<h3>Job Description</h3>
Job Description
Are you Ready to Launch Your Career? ???? 

Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Tri-County Services. 
Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do. 
As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through:
• Directs supervision of Ombudsman volunteers within assigned geographic region
• Responds tp resident issues and concerns, as necessary including completing complaint activity and investigation
• Participates in ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program's need to recruit Ombudsman volunteers
• Enters all required program reports/documentation into state database system in a timely basis
 
Ombudsman Program Coordinator Minimum Salary: $ 25.00/hour
Ombudsman Program Coordinator Maximum Salary: $ 25.00/hour

Ombudsman Program Coordinator: Monday - Friday 8:30AM - 4:00PM 
 

Qualifications: 
<ul>
<li> Associate's Degree in Human Services, or related field. </li>
<li>3-5 years of experience in related field </li>
</ul>

We value work-life balance and offer some stellar benefits:
<ul>
<li>For benefit-eligible positions:
<ul>
<li>Health/Dental/Vision/Life Insurance </li>
<li>Retirement planning options </li>
<li>Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day) </li>
<li>Click here for our Benefits Brochure</li>
</ul>
</li>
<li>Employee Assistance Program </li>
<li>Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.) </li>
<li>Exciting referral bonuses </li>
<li>Ongoing training and development </li>
<li>Recognition and Awards </li>
<li>Career Growth </li>
<li>A collaborative team culture </li>
</ul>

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) Know Your Rights 
Employee Polygraph Protection Act (EPPA)

Ombudsman Program Coordinator

<h3>Job Description</h3>
Job DescriptionSalary: $25.48 per hour depending on experience 
POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a part-time (20 hours/week) local long term care ombudsman to work in Jackson, Hillsdale, and Lenawee counties and serve as part of the Michigan Long Term Care Ombudsman Program (MLTCOP).

The work week includes frequent meetings with people who live in residential settings throughout the three county service area. This position has optional office space available in the Jackson Legal Services of South Central Michigan office. The office portion of the work can be done entirely remotely or through a hybrid arrangement. Candidates must reside in Jackson, Hillsdale, or Lenawee counties.
 
DESCRIPTION OF MEJI AND MLTCOP PROGRAM: MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program; two local long term care ombudsmen; the MI Health Link and MI Choice, Community Transition Services and PACE Ombudsman Programs; and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults. Visitmeji.orgfor more information.

The Michigan Long Term Care Ombudsman Program (MLTCOP) advocates for the health, safety, well-being, and rights of residents in licensed nursing homes, homes for the aged, and adult foster care homes. Ombudsmen work at the direction of the resident and take action only with the residents consent. All ombudsmen services are provided free of charge.

MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to low-income individuals and older adults through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP), which provides access to the justice system for those who need it the most through civil legal aid offices and statewide advocacy programs. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. Visitmiadvocacy.orgfor more information.

RESPONSIBILITIES: The local long term care ombudsman advocates for residents of licensed nursing homes, homes for the aged, and adult foster care homes in Jackson, Lenawee, and Hillsdalecounties. The duties of the local long term care ombudsman include: 
<ul>
<li>Making routine facility visits</li>
<li>Interviewing residents</li>
<li>Providing information on long term care and residents rights to residents and the public</li>
<li>Negotiating with facility staff regarding resident concerns</li>
<li>Supporting resident and family councils</li>
<li>Collaborating with legal and state ombudsman staff</li>
<li>Maintaining case documentation</li>
<li>Participating in rigorous on-going training</li>
<li>Coordinate activities with the other Lansing area ombudsman</li>
</ul>

Individuals hired for this position will undergo rigorous training and supervised field work. Upon satisfactory completion of the training, new hires must be designated by the State Ombudsman as a local ombudsman to continue in this position.

QUALIFICATIONS:Successful applicants will possess stronginterpersonal, communication,problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals.Understanding the preferences, needs and concerns of older people and people with disabilities is essential to this job. Those skills can come from working as a caregiver, advocate, or service provider in a professional role or from life experiences. Experience in the field of aging, health care, and/or long term care and working with members of minority communities would be beneficial.

BENEFITS: This is a part-time position with an hourly rate starting at $25.48 depending on experience. This part-time position does not include benefits. Part-time staff earn vacation and sick time, and receive paid holidays, pro-rated to their part-time status. Part-time staff may participate in MAPs 401K retirement plan including employer match for eligible staff after 6 months of employment.

TO APPLY:Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/267" target="_blank">https://miadvocacy.bamboohr.com/careers/267</a>. The position is open until filled; applications received by January 26, 2026 will receive priority. If you have questions about the program or the position, please email MEJIs Director and Managing Attorney, Alison Hirschel <a href="mailto:athirschel@meji.org" target="_blank">athirschel@meji.org</a>.

MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusionin the workplace.

Local Long Term Care Ombudsman (Part-time)

<h3>Job Description</h3>
Job Description
AgeSpan, Inc.

Responsibility: To enhance the quality of life of assisted living residents by advocating for the residents of assigned community. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns. 

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the volunteer position)
<ul>
<li>To advocate for the residents in the assigned assisted living communities.</li>
<li>To assess, resolve and provide information and referral for concerns of residents, families and </li>
<li>the community that are received during a facility visit.</li>
<li>To complete visits to the assigned communities as directed, at minimum monthly, with a goal to increase to a weekly basis, unless otherwise authorized by the Assisted Living Specialist.</li>
<li>In the event of not being able to visit assigned communities due to a state-of-emergency, connect with residents and the designated facility staff contact by alternative communications; phone, Microsoft teams, Zoom, Skype, etc.</li>
<li>Maintain open communication during visits with assigned community contact person to resolve concerns of residents brought forward during visits.</li>
<li>Complete visit, case, and consultation reporting requirements within 48 hours of completion of a visit, contacting the Assisted Living Specialist with any questions or concerns. </li>
<li>Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Assisted Living Specialist.</li>
<li>Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.</li>
<li>Notify the Assisted Living Specialist immediately of any conflicts of interest that may arise during time as serving as a volunteer. </li>
</ul>
Requirements/Skills:
<ol>
<li>Complete a volunteer application process.
<ul>
<li>Complete interview with Volunteer Programs Staff &amp; Assisted Living Specialist.</li>
<li>Complete and pass a CORI.</li>
<li>Complete General Agency Volunteer Orientation.</li>
</ul>
</li>
<li>Complete at least one shadow visit with Assisted Living Specialist prior to attending certification training.</li>
<li>Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman. </li>
<li>Attend scheduled monthly LTCOP Staff meetings, if unable to complete must schedule an individual meeting with the Assisted Living Specialist and or their designee. </li>
<li>Complete re-certification training every two years, regardless of when first certified.</li>
<li>Complete 24 hours of continuing education per year.</li>
<li>Participate in Field Supervision with the Assisted Living Specialist or their Designee as required. </li>
<li>Begin field training within two weeks of completing the classroom training, which includes joint visits with the Assisted Living Specialist or their Designee. Must be completed within 60 days of the final class.</li>
<li>Have reliable transportation or access to it.</li>
<li>Understanding of basic computer/technology skills, including, but not limited to; web-browser, outlook, Microsoft word, Microsoft Teams, Zoom, Skype, etc.</li>
<li>Have and be able to maintain excellent communication skills. </li>
</ol>

Learn more about becoming a Volunteer Ombudsman here.
 Job Posted by ApplicantPro

Assisted Living Ombudsman Program Volunteer

<h3>Job Description</h3>
Job Description
Program Specialist: 
The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.
Job Description: 
This is a professional position working under the direction of the Chief Ombudsman Officer and is responsible for reviewing and assessing issues and concerns regarding compliance of program regulations for the agency’s Housing Choice Voucher and other affordable housing programs and services. The position performs research and review regarding allegations of program non-compliance, fraud, waste or abuse by program participants and property owners brought to the attention of the Ombudsman Office.
The position requires advanced working knowledge of federal housing programs, fair housing laws, including legal and regulatory compliance issues and non-discrimination policies. The work involves examination of details, investigation and application of regulations and procedures to maintain conformity with program compliance requirements. This professional position has a direct impact on the quality of services provided to internal and external contacts to include, applicants, program participants, landlords, partners the community and federal, state and local officials. Federal, State and local regulations along with policies and procedures are available to assist in the work efforts, however do not cover all situations encountered. The position requires the incumbent to participate in problem solving and decision making after considering several factors such as identifying customer compliance issues, evidence of the same and surrounding events in conjunction with program rules and regulations. Excellent interpersonal skills are required to include communicating effectively and tactfully. The incumbent will review complaints to determine the outcome based on agency, local, federal, and state guidelines. The incumbent will provide program oversight and provide informed responses to internal and external complaints from local, state and federal officials.
The position performs research and reviews regarding allegations of program non-compliance, fraud, waste or abuse by program participants and property owners brought to the attention of the Ombudsman Office. This position provides technical assistance and support to management in a variety of matters related to planning activities, developing, implementing, and monitoring of program information. Additionally, the incumbent conducts special reviews of sensitive issues, as assigned, which may require immediate attention. The incumbent must have working knowledge of federal housing programs. A review of income calculations and repayments is required. 
The incumbent will prepare and review requests for program termination. A hearing packet is required. The packet will include all supporting documentation along with program rules and regulations to support the program termination. Hearings for non-program compliance will be scheduled with the external Hearing Officer. 
The incumbent must have the ability to plan and organize the direct flow of information related to internal and external complaints and inquiries. This work has a direct impact on the peaceful enjoyment of community living. The incumbent will be required to review files for accuracy to include calculation of income and repayment agreements. The work may result in recovery of funds, establishment of repayment agreements, customer termination and or eviction and/or service agreements. 
Contacts are with all levels of HOC employees, and with a wide variety of individuals within and outside the agency including program participants, homeowners, attorneys, Homeowner Associations (“HOAs”), community groups, property managers, and local, state and federal officials. The position requires highly developed communication abilities with enhanced customer-focused customer service skills. 
Example of Duties:
<ul>
<li>Receive, handle, and respond to complaints from outside agencies, the public sector, community organizations, internal staff and other sources. </li>
<li>Conducts investigation and examination of individual case circumstances to determine if program infractions, lease violations or other infringements have occurred. </li>
<li>Coordinate and interact with Security Coordinator, Property Managers, Resident Counselors, other internal and external sources to include the police and postal service on issues related to community concerns, criminal activities, and lease violations</li>
<li>Work with staff level county officials including social services agencies and the police throughout the investigation process.</li>
<li>Conduct investigations referred to HOC from community members, HOAs, and Neighborhood Watch programs.</li>
<li>Research current and historical files as well as police records, postal verifications, and other sources to conduct a thorough investigation.</li>
<li>Coordinate program and lease enforcement actions throughout the process: investigation, presentations, informal hearings, case conferences, evictions, and court appearances.</li>
<li>Perform duties as required in the HOC Grievance Procedures, Housing Choice Voucher Administrative Plan, HOC policies, and HUD regulations.</li>
<li>Develop and implement data and compliance reporting systems.</li>
<li>Maintain a database of all programs and lease violations providing periodic reports on program enforcement activities and prepare monthly, quarterly and annual report of all Program and Lease Enforcement actions by demographics, cause, and final outcome.</li>
<li>Represent the agency at meetings. </li>
<li>Must possess excellent written and oral communication skills.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Qualifications 
Experience: 
<ul>
<li>At least five years’ experience in a federally subsidized affordable housing program such as Housing Choice Voucher, Tax Credit or other subsidized housing programs. Knowledge of Federal, State and local landlord/tenant laws and the judicial system, as well as local codes and laws.</li>
</ul>
Education:
<ul>
<li>Graduation from an accredited college or university with a Bachelor’s Degree in Social Sciences, Business Administration, Public Administration or related field. </li>
</ul>
Licenses and Certifications:
<ul>
<li>Certification for the Low Income Housing Tax Credit (LIHTC) Program is required. Individuals must have passed or will pass within six (6) months of hire the LIHTC Program regulations certification exam.</li>
<li>Must possess a valid Maryland driver’s license and vehicle. </li>
</ul>
Knowledge, Skills &amp; Abilities:
<ul>
<li>Knowledge of federal housing programs guidelines and regulations, Federal, State and local landlord/tenant laws, and judicial system, and local codes and laws.</li>
<li>Ability to review and calculate income and repayment agreements for housing programs.</li>
<li>Ability to evaluate policy and regulations in line with program structure.</li>
<li>Excellent interpersonal skills and the ability to interact with people of varied backgrounds and with a variety of audiences and strong customer service skills required.</li>
<li>Ability to communicate well, both orally and in writing. </li>
<li>Strong interviewing and counseling skills.</li>
<li>Property management, affordable housing, marketing and training experience helpful.</li>
<li>Ability to use advanced computer programs to include Microsoft office and Google Suite applications.</li>
<li>Ability to attend evening meetings is required.</li>
<li>Foreign language ability desirable.</li>
</ul>

* Grade 22 - Min: $65,624 / Mid: $86,890 / Max: $108,138 | Salary determined by departmental budget - Offer commensurate with experience.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

Program Specialist (Ombudsman's Office)

<h3>Job Description</h3>
Job DescriptionSalary: $180,000$200,300 annually 
Child Protection Ombudsman
Position: Colorado Child Protection Ombudsman (Chief Executive Officer)
Agency: Office of the Colorado Child Protection Ombudsman Location: Denver, Colorado, Hybrid Reports to: Ombudsman Advisory Board
Salary: $180,000$200,300 annually
<ul>
<li>Salary placement within the range will be based on qualifications and experience. The anticipated hiring range is toward the upper end of the posted range.</li>
</ul>
 
A Once-in-Career Leadership Role

Are you a leader whose career has prepared you to hold complexity without becoming reactive, to speak uncomfortable truths with integrity, and to lead without needing to control outcomes?
Are you an experienced executive who understands public trust as a responsibility, not a talking point?

If this description reflects how you already lead, this role offers the opportunity to apply that leadership at a statewide level, where judgment and independence matter most. Colorado is seeking its next Child Protection Ombudsman, an independent statewide leader entrusted with safeguarding fairness, accountability, and learning across the child protection system. 
 
The Agency: The Office of the Colorado Child Protection Ombudsman

The Office of the Colorado Child Protection Ombudsman (CPO) is an independent state office established in statute to provide oversight of Colorados child protection system. The office serves as a neutral forum for members of the public to raise concerns related to child protection services and as a source of credible, system-level insight for state leaders. Its work focuses on how child protection systems operate in practice, where they fall short, and what can be learned to strengthen fairness, accountability, and outcomes for children, youth, and families across Colorado.

The Ombudsman does not operate programs, make placement decisions, or advocate for agencies. Instead, the office reviews complaints, investigates concerns, evaluates system performance, and identifies patterns and trends that inform recommendations to the Governor, the General Assembly, and other stakeholders. Housed within the Colorado Judicial Branch and operating independently from the agencies it reviews, the CPOs authority is grounded in law, independence, and disciplined analysis. The office occupies a unique position within state government, where its influence depends not on enforcement authority, but on independence, judgment, and the trust it earns.
 
Colorado Child Protection Ombudsman Agency Website 
 
The Role: A Leadership Mandate 

As Child Protection Ombudsman, you will serve as the Chief Executive Officer of the office and report to the Ombudsman Advisory Board.

You will lead a highly skilled team engaged in emotionally complex, high-stakes work. You will represent the office publicly in legislative hearings, judicial settings, media inquiries, and community forums. You will assess systems that are under constant scrutiny, and you will do so without becoming politicized, defensive, or detached.

This role requires calm authority, moral courage, and the ability to speak truth to power without losing credibility or relationships.
 
Colorado Child Protection Ombudsman - Official Job Description

Your Scope of Accountability
You will have executive responsibility for:
<ul>
<li>Setting strategic direction and ensuring fulfillment of the offices statutory mission.</li>
<li>Leading and supporting senior leadership, including the Deputy Ombudsman and Director of Client Services.</li>
<li>Overseeing complaint investigation, system evaluation, and public reporting processes.</li>
<li>Serving as the primary spokesperson for the office.</li>
<li>Engaging credibly with legislators, judicial leaders, agency executives, media, and the public.</li>
<li>Fostering an inclusive, mission-driven culture that supports staff working in emotionally complex environments.</li>
</ul>

This is a hands-on executive role. Authority and accountability are inseparable in this role. 
 
What Impact Looks Like
Within your first 1218 months, you will have:
<ul>
<li>Reinforced the offices ethical independence and public trust.</li>
<li>Strengthened internal systems for complaint review, trend analysis, and transparent public reporting.</li>
<li>Built credibility with staff, Board members, legislators, judicial partners, counties, and advocacy organizations.</li>
<li>Elevated statewide understanding of the Ombudsmans role and value.</li>
<li>Delivered evidence-based recommendations that influence policy, practice, and system behavior.</li>
</ul>

Success in this role is measured by clarity, credibility, and impact.

The Experience You Will Need
This role is designed for a seasoned executive leader whose experience reflects both scope and substance.

You bring:
<ul>
<li>An advanced graduate degree or equivalent professional experience in public administration, nonprofit or government leadership, social work, public policy, behavioral sciences, or a related field.</li>
<li>Deep working knowledge of ombudsman principles or comparable independent oversight functions, including neutrality, confidentiality, due process, and ethical judgment.</li>
<li>Demonstrated understanding of child-serving systems such as child welfare, behavioral health, juvenile justice, and their intersection with law and courts.</li>
<li>A proven record of leading system-level change that produced measurable improvements in outcomes, processes, or organizational culture.</li>
<li>At least seven years of executive-level leadership with direct accountability for strategy, budgets, operations, and workforce leadership or experience commensurate with this requirement.</li>
<li>The ability to analyze legislation and policy and communicate complex findings clearly to diverse audiences.</li>
<li>A documented commitment to equity, fairness, and public accountability.</li>
<li>A reputation for integrity, discretion, and sound judgment.</li>
</ul>

If your leadership experience has not included decision-making authority at this level, this role will not be the right fit.

Experience That Strengthens Your Application
While not required, the following experience will strengthen your candidacy:
<ul>
<li>Juris Doctor, Ph.D., or professional doctorate in a relevant field.</li>
<li>Experience within the Colorado state government, including legislative or budget processes.</li>
<li>Public reporting and data analysis experience that informs policy recommendations.</li>
<li>Media engagement and issues management experience in high-visibility environments.</li>
<li>Direct experience with independent oversight, investigations, or ombuds work.</li>
</ul>

The Work Environment
This is a hybrid leadership role that blends strategic, reflective work with regular in-person engagement across Colorado. The Ombudsman operates in a dynamic environment that requires resilience, sound judgment, and the ability to respond thoughtfully to urgent or sensitive matters while maintaining focus on long-term impact. Periodic travel is required for this position.

Agency Values
CPOs work is guided by these core principles:
Integrity transparent, impartial, and consistent Collaboration change through shared knowledge and partnership Equity systems responsive to diverse experiences and needs Curiosity continuous learning and reform Independence autonomy from the agencies reviewed

Benefits and Equal Opportunity
The position includes a comprehensive State of Colorado benefits package, including medical and dental coverage, paid leave and holidays, retirement through Colorado PERA, and eligibility for Public Service Loan Forgiveness. The Office of the Colorado Child Protection Ombudsman is an equal opportunity employer and is committed to full inclusion and reasonable accommodations.

*This position does not provide relocation compensation.
 
Application Deadline: February 13, 2026

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