<h3>Job Description</h3>
Job Description
Are you Ready to Launch Your Career? ???? 
Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Albany. 
Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do. 
As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through: 
<ul>
<li> Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers</li>
<li>Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topic</li>
<li>Meet with residents and family members, conduct investigations around complaints, and interview facility staff</li>
<li>Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality</li>
<li>Presents the program’s services in public forums, such as speaking engagements, agency fairs, radio/television interviews, as assigned by Program Director</li>
<li>Ensures that all complaints are assigned to an Ombudsman for investigation and resolution, and that back-up procedures are followed assigning a substitute Ombudsman in the absence of the assigned Ombudsman
<ol>
<li>Assists with development/scheduling and participates in Ombudsman initial volunteer training, in-services and meetings</li>
</ol>
</li>
</ul>
Ombudsman Program Coordinator Minimum Salary: $ 25.00
Ombudsman Program Coordinator Maximum Salary: $ 25.00
Ombudsman Program Coordinator Schedule: 2 - 3 days a week 8:30am-4pm (18 Hours) 
Qualifications: 
<ul>
<li> Associate Degree in Human Services or related field </li>
<li>3-5 years of experience </li>
</ul>
We value work-life balance and offer some stellar benefits:
<ul>
<li>For benefit-eligible positions:
<ul>
<li>Health/Dental/Vision/Life Insurance </li>
<li>Retirement planning options </li>
<li>Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day) </li>
<li>Click here for our Benefits Brochure</li>
</ul>
</li>
<li>Employee Assistance Program </li>
<li>Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.) </li>
<li>Exciting referral bonuses </li>
<li>Ongoing training and development </li>
<li>Recognition and Awards </li>
<li>Career Growth </li>
<li>A collaborative team culture </li>
</ul>
Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) Know Your Rights 
Employee Polygraph Protection Act (EPPA)

Ombudsman Program Coordinator

<h3>Job Description</h3>
Job Description
Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Hendersonville, Highlands-Cashiers, Marshall, Newland, and Rutherfordton. With over 120 dedicated staff, including over 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to over 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. 
The North Carolina Medicaid Ombudsman role will:
<ul>
<li>Answer inbound calls and online intakes to assist individuals in search of answers/solutions to Medicaid-related health care questions. </li>
<li>Provide referrals and engage in resolving disputes with Medicaid health insurance plans in English and/or Spanish when applicable.</li>
<li>Assist with outreach in WNC to educate people about coverage changes and their rights under NC Medicaid;</li>
<li>Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, questions, or need for other Social Determinants of Health; </li>
<li>Document detailed notes and enter data into a case management system to assist with identifying trends and systemic issues;</li>
<li>Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities; and</li>
</ul>
Qualifications

<ul>
<li>Bilingual Spanish written and oral skills preferred but not required</li>
<li>Knowledge of Medicaid, managed care systems, and/or healthcare environments</li>
<li>Demonstrated skills at socio-economic and cultural sensitivity, commitment to equity</li>
<li>Commitment to work collaboratively with all constituent groups, including staff, consumers, clients, board members, donors, community groups, member organizations and others</li>
<li>Self-motivated, able to work independently</li>
<li>Detail-oriented, accurate and organized</li>
<li>Ability to understand, remember, and carry out complex instructions</li>
<li>Excellent writing and verbal communication skills</li>
<li>Strong interpersonal skills and the ability to work well with teams</li>
<li>Bachelor’s Degree or equivalent experience in areas such as in social work, public health, public policy or a related field (degree not required)</li>
<li>Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF professional; experience with Legal Server Case Manage software preferred.</li>
<li>Ability to work independently and in a team environment; and</li>
<li>Ability to effectively collaborate with co-workers and clients in virtual, face to face and meeting settings.</li>
</ul>
General Requirements
<ul>
<li>Available 8am- 5pm daily, Monday-Friday except NC State holidays.</li>
<li>Access to a reliable car with car insurance and have a valid driver’s license preferred (Mileage reimbursement provided);</li>
<li>Able to work nights and/or weekends during high demand periods preferred;</li>
<li>Possess socio-economic and cultural sensitivity and ability to communicate with persons in crisis or under stress; and</li>
<li>Ability to multi-task and interact well with professionals, clients, and others.</li>
</ul>


Salary/ Benefits
Salary ranges from $45,143 - $65,338depending on experience. Additional bilingual language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test.
Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay. Pisgah Legal Services is a Living Wage Certified Employer.
Employees are eligible for medical, dental, vision and life insurance coverage the 1st of the month following the start date. Pisgah Legal Services (PLS) pays 100% of the Employee and 50% of the Dependent Cost for BCBS Medical and Dental coverage. PLS pays 50% of the Employee Coverage Cost for BCBS Vision coverage. PLS pays 100% of Long-Term &amp; Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary + an additional $15,000 Life &amp; AD&amp;D Coverage. 401k Retirement Plan after 6 months of employment. Additional Fringe Benefits includes Pet Insurance, Paid Parental Leave, Paid Bereavement Leave, 13.5 Company Holidays, 22 Paid Leave Days, Paid Sabbatical Leave for eligible staff, Employee Assistance Program for entire household and a great working environment with work life balance!Click here to view our 2024 Benefits Guide.
To Apply
Submit your online application with resume and cover letter through our Career Center located at <a href="https://www.pisgahlegal.org/jobs" target="_blank">https://www.pisgahlegal.org/jobs</a>.
PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice. 
Pisgah Legal Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As an Equal Opportunity Employer, we will provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with our Human Resources department.

North Carolina Medicaid Ombudsman

<h3>Job Description</h3>
Job DescriptionSalary: $80,000.00 
Transform Lives as an Associate Ombudsman Client Services Analyst
<ul>
<li>Salary: $80,000 + Comprehensive Benefits</li>
<li>Location: Denver, Colorado</li>
<li>Reports To: Director of Client Services</li>
</ul>
Are you driven by purpose and a passion for public service? The Office of Colorados Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman Client Services Analyst to make a meaningful impact in Colorados child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
Required Skills and Qualifications: Were looking for someone who thrives in a high-stakes environment and is committed to excellence in public service. The ideal candidate will possess:
<ul>
<li>Education: A bachelors degree in a relevant field such as social work, law, behavioral sciences, journalism, or public administration.</li>
<li>Professional Experience: At least 1 year of relevant experience in child welfare, investigative work, conflict resolution, law, or journalism, with demonstrable knowledge of Colorados child protection system.</li>
<li>Communication Excellence: Strong written and oral communication skills, with the ability to adapt to diverse audiences and simplify complex regulatory language.</li>
<li>Critical Thinking and Problem Solving: Exceptional analytical skills to identify core issues, synthesize data, and deliver actionable solutions.</li>
<li>Empathy and Composure: The ability to maintain professionalism and empathy in high-stress, confrontational, or emotionally charged situations.</li>
<li>Technological Proficiency: Expertise in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience using research databases such as Westlaw or Lexis.</li>
<li>Self-Management: Proven ability to work independently, meet deadlines, and manage a high caseload while delivering consistent, quality outcomes.</li>
</ul>
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
Why Work Here? The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
Application Process: To apply, submit the following documents by 5:00 PM on February 28, 2025:
<ul>
<li>Review the official position Job Description and respond to the Supplemental Questionnaire(Please see the links at bottom of posting).</li>
<li>Cover letter detailing your qualifications and passion for this role.</li>
<li>Resume listing relevant experience with dates of employment.</li>
<li>Professional writing sample showcasing your knowledge of child protection systems.</li>
</ul>
Join us in transforming the lives of children and families across Colorado. Apply now!
Why This Role? This is more than a jobits a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, youll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
_________________________________________________________________
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
__________________________________________________________________
Required Skills and Qualifications:
Were looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:
<ul>
<li>Education and Experience:
<ul>
<li>A bachelors degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).</li>
<li>At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.</li>
</ul>
</li>
<li>Core Skills:
<ul>
<li>Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.</li>
<li>Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.</li>
<li>Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.</li>
</ul>
</li>
<li>Personal Attributes:
<ul>
<li>Composure and empathy to handle emotionally charged situations with professionalism and compassion.</li>
<li>Time management skills to independently balance a high caseload with competing priorities.</li>
<li>A proactive mindset, demonstrating initiative and accountability in all tasks.</li>
</ul>
</li>
</ul>
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
__________________________________________________________________
Official Position Full Job Description Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-…</a>
Supplemental Questionnaire Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:c81e84c4-6735-4113-966e-62fc148b06cd" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:c81e84c4-6735-4113-966e-…</a>

Associate Ombudsman-Client Services Analyst

<h3>Job Description</h3>
Job DescriptionSalary: Salary starting at $60,000 depending on experience 
POSITION: The Michigan Long Term Care Ombudsman Program (MLTCOP) is seeking applicants for an Assistant State Long Term Care Ombudsman to focus on systemic advocacy.
DESCRIPTION OF PROGRAM: The Michigan Long Term Care Ombudsman Program (MLTCOP) is authorized under state and federal law to advocate for residents of nursing homes, homes for the aged, and adult foster care homes and to seek systemic changes that benefit long term care consumers. In addition to the State Long Term Care Ombudsman Program staff, 25 local long term care ombudsman staff, who are housed in local host agencies, work throughout the state to address the needs of long term care residents in their regions. The Michigan Long Term Care Ombudsman Program is housed at the Michigan Elder Justice Initiative (MEJI), a legal services organization that advocates for low income older adults and people with disabilities on issues related to healthcare, benefits, long term care, elder abuse and individual rights. 
MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to Michigans low-income residents, Michigans immigrant communities, and seniors through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP).
Michigan Advocacy Program (MAP) is founded on the belief that equal justice is a right, not a privilege. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. MAP is committed to anti-racism in all aspects of our work and has an active Diversity, Equity, and Inclusion committee. Visit miadvocacy.org for more information.
RESPONSIBILITIES: The Assistant State Long Term Care Ombudsman (ASLTCO) is a full time position and will provide critically important representation of the program and those we serve through various activities and duties. 
<ul>
<li>The ASLTCO through systemic advocacy will identify, monitor, and respond to legislative and regulatory changes with the potential to positively or negatively impact long term care residents including preparing written responses to and providing testimony on proposed changes. The ASLTCO may work in collaboration with the MLTCOP Systemic Advocacy Attorney on projects of shared interest to the MLTCOP.</li>
<li>At the direction of the State Long Term Care Ombudsman, the ASLCO will represent the program on task forces, boards, advisory committees and other public forums and collaborate with allies on issues affecting those served by the MLTCOP.</li>
<li>The ASLTCO will provide support and coordination to a state-wide resident council including preparing meeting notices, hosting virtual meetings, and offering support to facilitate the meetings. At the direction of the council, the ASLTCO may coordinate guest speakers for council meetings, arrange for members to provide testimony or feedback on legislation or proposed policy changes, or connect council members with the media for special interest stories or investigative reports. </li>
<li>The ASLTCO will coordinate the MLTCOP culture change efforts through monthly meetings of interested residents, providers, ombudsmen, surveyors, and other parties. This will include at a minimum the development of the agenda, coordination with guest speakers, maintenance of minutes from the meetings, and distribution of best practices identified by the culture change members. </li>
<li>The ASLTCO will investigate concerns brought before the program related to local or volunteer ombudsmen in accordance with program policies and procedures. </li>
<li>The ASLTCO will also offer support to the ASLTCO for Quality Assurance with volunteer recruitment and management, community education, and staff training.</li>
<li>Other tasks as assigned by the State Long Term Care Ombudsman.</li>
</ul>
 QUALIFICATIONS: Applicants must be skilled in use of Microsoft programs (namely Word, Excel, PowerPoint, and Publisher), Google Drive, Zoom, Adobe and be comfortable using technology generally. Applicants must possess excellent communication, analytical and problem-solving skills and can work both independently and as a part of a team. Applicants must understand and apply statutory and regulatory provision to provide analysis including impact assessment of proposed regulatory and legislative changes. Applicants must have excellent attention to detail, great time management skills, and an ability to be flexible while working on multiple tasks at once. Applicants must be comfortable representing the MLTCOP in public forums and before the legislative body. Applicants must have reliable transportation and the ability, when necessary, to travel across the state. A Bachelors Degree or commensurate educational and professional experience in the field of health care, public policy, long term care, human services, social work or a related field is required. Long term care ombudsman experience is strongly preferred.
BENEFITS: This is a full-time position with a salary starting at $60,000 based on years of relevant experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take an annual $1,500 payout in addition to the base salary paid over the course of the year. MAP also has a generous leave policy allowing staff to accrue 3 weeks paid vacation the first year and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.
TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/179" target="_blank">https://miadvocacy.bamboohr.com/careers/179</a>. Applications will be reviewed on a rolling basis until the position is filled.
MSAS/MLTCOP is an equal opportunity employer committed to diversity and inclusion in the workplace.

Long Term Care Ombudsman (Systemic Advocacy)

<h3>Job Description</h3>
Job DescriptionSalary: $25.48 per hour depending on experience 
POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a part-time (20 hours/week) local long term care ombudsman to work in Jackson, Hillsdale, and Lenawee counties and serve as part of the Michigan Long Term Care Ombudsman Program (MLTCOP).
The work week includes frequent meetings with people who live in residential settings throughout the three county service area. This position has optional office space available in the Jackson Legal Services of South Central Michigan office. The office portion of the work can be done entirely remotely or through a hybrid arrangement. Candidates must reside in Michigan.
DESCRIPTION OF MEJI AND MLTCOP PROGRAM: MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program; two local long term care ombudsmen; the MI Health Link and MI Choice, Community Transition Services and PACE Ombudsman Programs; and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults. Visit meji.org for more information.
The Michigan Long Term Care Ombudsman Program (MLTCOP) advocates for the health, safety, well-being, and rights of residents in licensed nursing homes, homes for the aged, and adult foster care homes. Ombudsmen work at the direction of the resident and take action only with the residents consent. All ombudsmen services are provided free of charge. 
MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to low-income individuals and older adults through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP), which provides access to the justice system for those who need it the most through civil legal aid offices and statewide advocacy programs. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. Visitmiadvocacy.orgfor more information.
RESPONSIBILITIES: The local long term care ombudsman advocates for residents of licensed nursing homes, homes for the aged, and adult foster care homes in Jackson, Lenawee, and Hillsdale counties. The duties of the local long term care ombudsman include: 
 Making routine facility visits
 Interviewing residents
 Providing information on long term care and residents rights to residents and the public
 Negotiating with facility staff regarding resident concerns
 Supporting resident and family councils
 Collaborating with legal and state ombudsman staff 
 Maintaining case documentation
 Participating in rigorous on-going training 
 Coordinate activities with the other Lansing area ombudsman
QUALIFICATIONS: Successful applicants will possess strong interpersonal, communication, problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals. Understanding the preferences, needs and concerns of older people and people with disabilities is essential to this job. Those skills can come from working as a caregiver, advocate, or service provider in a professional role or from life experiences. Experience in the field of aging, health care, and/or long term care and working with members of minority communities would be beneficial. 
BENEFITS: This is a part-time position with an hourly rate starting at $25.48 depending on experience. This part-time position does not include benefits. Part-time staff earn vacation and sick time, and receive paid holidays, pro-rated to their part-time status. Part-time staff may participate in MAPs 401K retirement plan including employer match for eligible staff after 6 months of employment.
TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/186" target="_blank">https://miadvocacy.bamboohr.com/careers/186</a>. The position is open until filled; applications received by Feb. 28, 2025 will receive priority. If you have questions about the program or the position, please email MEJIs Director and Managing Attorney, Alison Hirschel <a href="mailto:athirschel@meji.org" target="_blank">athirschel@meji.org</a>.
MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusionin the workplace.

Local Long Term Care Ombudsman (Part-time)

<h3>Job Description</h3>
Job DescriptionSalary: Salary starting at $60,000 depending on experience 
POSITION: The Michigan Long Term Care Ombudsman Program (MLTCOP) is seeking applicants for an Assistant State Long Term Care Ombudsman to focus on systemic advocacy.
DESCRIPTION OF PROGRAM: The Michigan Long Term Care Ombudsman Program (MLTCOP) is authorized under state and federal law to advocate for residents of nursing homes, homes for the aged, and adult foster care homes and to seek systemic changes that benefit long term care consumers. In addition to the State Long Term Care Ombudsman Program staff, 25 local long term care ombudsman staff, who are housed in local host agencies, work throughout the state to address the needs of long term care residents in their regions. The Michigan Long Term Care Ombudsman Program is housed at the Michigan Elder Justice Initiative (MEJI), a legal services organization that advocates for low income older adults and people with disabilities on issues related to healthcare, benefits, long term care, elder abuse and individual rights. 
MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to Michigans low-income residents, Michigans immigrant communities, and seniors through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP).
Michigan Advocacy Program (MAP) is founded on the belief that equal justice is a right, not a privilege. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. MAP is committed to anti-racism in all aspects of our work and has an active Diversity, Equity, and Inclusion committee. Visit miadvocacy.org for more information.
RESPONSIBILITIES: The Assistant State Long Term Care Ombudsman (ASLTCO) is a full time position and will provide critically important representation of the program and those we serve through various activities and duties. 
<ul>
<li>The ASLTCO through systemic advocacy will identify, monitor, and respond to legislative and regulatory changes with the potential to positively or negatively impact long term care residents including preparing written responses to and providing testimony on proposed changes. The ASLTCO may work in collaboration with the MLTCOP Systemic Advocacy Attorney on projects of shared interest to the MLTCOP.</li>
<li>At the direction of the State Long Term Care Ombudsman, the ASLCO will represent the program on task forces, boards, advisory committees and other public forums and collaborate with allies on issues affecting those served by the MLTCOP.</li>
<li>The ASLTCO will provide support and coordination to a state-wide resident council including preparing meeting notices, hosting virtual meetings, and offering support to facilitate the meetings. At the direction of the council, the ASLTCO may coordinate guest speakers for council meetings, arrange for members to provide testimony or feedback on legislation or proposed policy changes, or connect council members with the media for special interest stories or investigative reports. </li>
<li>The ASLTCO will coordinate the MLTCOP culture change efforts through monthly meetings of interested residents, providers, ombudsmen, surveyors, and other parties. This will include at a minimum the development of the agenda, coordination with guest speakers, maintenance of minutes from the meetings, and distribution of best practices identified by the culture change members. </li>
<li>The ASLTCO will investigate concerns brought before the program related to local or volunteer ombudsmen in accordance with program policies and procedures. </li>
<li>The ASLTCO will also offer support to the ASLTCO for Quality Assurance with volunteer recruitment and management, community education, and staff training.</li>
<li>Other tasks as assigned by the State Long Term Care Ombudsman.</li>
</ul>
 QUALIFICATIONS: Applicants must be skilled in use of Microsoft programs (namely Word, Excel, PowerPoint, and Publisher), Google Drive, Zoom, Adobe and be comfortable using technology generally. Applicants must possess excellent communication, analytical and problem-solving skills and can work both independently and as a part of a team. Applicants must understand and apply statutory and regulatory provision to provide analysis including impact assessment of proposed regulatory and legislative changes. Applicants must have excellent attention to detail, great time management skills, and an ability to be flexible while working on multiple tasks at once. Applicants must be comfortable representing the MLTCOP in public forums and before the legislative body. Applicants must have reliable transportation and the ability, when necessary, to travel across the state. A Bachelors Degree or commensurate educational and professional experience in the field of health care, public policy, long term care, human services, social work or a related field is required. Long term care ombudsman experience is strongly preferred.
BENEFITS: This is a full-time position with a salary starting at $60,000 based on years of relevant experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take an annual $1,500 payout in addition to the base salary paid over the course of the year. MAP also has a generous leave policy allowing staff to accrue 3 weeks paid vacation the first year and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.
TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/179" target="_blank">https://miadvocacy.bamboohr.com/careers/179</a>. Applications will be reviewed on a rolling basis until the position is filled.
MSAS/MLTCOP is an equal opportunity employer committed to diversity and inclusion in the workplace.

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION TITLE: Social Service Advocate Long-Term Care Ombudsman Program - Riverside and Coachella Valley
 
FSLA CATEGORY: Non-Exempt
 
JOB TYPE: Part-Time/ Full-Time-Hybrid Remote
Serious applicants must not be currently working or have worked in a skilled nursing facility, assisted living facility, or board and care facility within the past 12 months.
 
PURPOSE: To investigate and resolve complaints made by or on behalf of residents living in nursing and residential care homes. To provide advocacy and mediation to ensure that resident rights and quality of life are maintained or improved.
 
REPORTING TO: Long Term Care Ombudsman Director
 
RESPONSIBLE FOR: Residents living in nursing and residential care homes.
 
RESPONSIBILITIES &amp; JOB FUNCTIONS (including but not limited to):
· Provide education, advocacy, and mediation to ensure that rights of residents residing in long-term care facilities are maintained.
· Identify, investigate and resolve complaints made by or on behalf of residents living in nursing and residential care homes.
· Conduct regular, unannounced visits to residents in long-term care facilities.
· Ability to successfully navigate case management tasks, conduct thorough investigations, and accurately document activities in a timely manner.
· Maintain professional objective relationships with nursing and board &amp; care personnel through regular visits to each facility within an assigned area. Ensure resident advocacy is never compromised and perception of objectivity is consistently maintained.
· Attend monthly staff meetings and participate in ongoing training.
· Consistently use COASC authorized communication systems to ensure confidentiality and professional practices.
· Other duties as assigned by supervisor.
 
Requirements:
QUALIFICATIONS:
· Bachelor’s degree in social work, social services, gerontology, human services, or a related field. 
· Minimum of three (3) years related experience in long-term care advocacy, gerontology, health care, mediation, social services, conflict resolution or related area.
· Certified as a State Long-Term Care Ombudsman or the ability to successfully complete the 36- hour State Certified Long Term Care Ombudsman training.
· Strong communication and interpersonal skills to effectively interact with residents, families, facility staff and community partners.
· Proven experience in providing direct services in social services or a related field, with prior responsibilities in case management, client advocacy or similar area assisting the older adult population.
· Bi-Lingual language skills in Spanish are a plus.
· Strong desire and/or experience in working with the older adult population.
· Highly skilled and effective in communication, problem-solving, collaboration, and maintaining professional relationships.
· Proven ability to manage time and projects successfully.
· Ability and willingness to make presentations to small groups.
· Ability to travel within designated areas of Riverside County at least 60% of the time.
· A valid California driver’s license, auto insurance, and personal vehicle.
· Submit to and successfully complete LiveScan Fingerprinting background check. 
· Proficient in current office equipment and practices including Microsoft Office
· Proof of negative TB status.
· Proof of eligibility to work in the United States.
Note: Ombudsmen are by law, prohibited from employment in a long-term care facility or from having any financial interest in a long-term care facility during the time they are acting in an Ombudsman capacity. An Ombudsman will be required to sign the Conflict of Interest policy prior to commencing any assignments.
 
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.
While performing the duties of this job the employee will be required to sit for periods of time. Standing, walking and bending are required movements. The employee will occasionally need to lift approximately 20 lbs.
 
CONDITIONS OF EMPLOYMENT
The ability to transport oneself to needed appointments with reliable transportation is required. 
EQUAL EMPLOYMENT OPPORTUNITY:
The Council on Aging – Southern California is committed to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status.

Social Service Advocate Long-Term Care Ombudsman Program

<h3>Job Description</h3>
Job Description
AgeSpan Volunteer Programs
 
We have opportunities for people to get involved and give back to their communities. Each program has its own guidelines regarding the requirements that volunteers must meet to participate, such as time commitment and training. We welcome individuals from a variety of diverse backgrounds who are interested in volunteering with AgeSpan. 
If your organization or group is looking for volunteer opportunities, our Mobile Market Program listed below allows for monthly volunteering for groups.
Family Caregiver Support Program: Use lived experience to compassionately support fellow caregivers of older adults or grandchildren through flexible and personalized involvement, whether by listening, leading groups, helping at events, or problem solving in person or remotely.
Mobile Market: Assist with the assembly and distribution of brown bags filled with free groceries for low-income individuals. 
Money Management Service: Work with older adults to develop basic money management skills such as paying bills, budgeting, and writing checks. 
Nutrition Program: Meals on Wheels drivers deliver nutritionally balanced meals to homebound older adults and adults with disabilities throughout the Merrimack Valley. 
Long Term Care Ombudsman Program: Become a certified Ombudsman to assist residents living in assisted living, nursing and rest homes by working with program staff to advocate for the rights and needs of the residents. 
SHINE (Serving the Health Insurance Needs of Everyone) Program: Become a certified SHINE Counselor to provide unbiased, confidential information to Medicare beneficiaries to help them understand their health insurance options. 
MA SMP (Senior Medicare Patrol) Program: Provide outreach and education to Medicare and Medicaid beneficiaries, family members, and caregivers on how to protect, detect, and report healthcare errors, fraud and abuse. 
Other Opportunities: Assist with administrative tasks and projects such as filing, typing, mailings, and data entry.
 Job Posted by ApplicantPro

General Volunteer Application

<h3>Job Description</h3>
Job Description
The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, and related knowledge. Our ranges are developed and published as good faith estimates for the position.
Salary Range: $59,773 - $65,243 | Office benefit package (Parking/Remote Expenses): $50/Month subject to change
RADIAS Health is a nonprofit Mental Health &amp; Substance Use Disorders services organization customizing community based services through the integration of knowledge, compassion, and collaboration. We are committed to being an anti-racist organization, welcoming all people's lived experiences and building on strengths to facilitate recovery. 
Join our Assertive Community Treatment Teams (ACT) in providing comprehensive, integrated care to adults living with mental illness, substance use disorder, and associated medical conditions. Team services are provided where and when clients need them—in their homes, at work, and in other community settings. Team members stay in close contact with clients to help them recover and to respond quickly with more services and supports if circumstances change. 
The Mental Health Practitioner provides trauma informed treatment interventions that integrate clinical and psychiatric rehabilitation strategies. Practitioners guide person centered planning practices, assessing for and integrating culturally congruent responses. Additional job responsibilities include helping people access and maintain benefits and community resources, providing care coordination with external providers, connecting with natural supports, and providing crisis intervention services. 
As a member of an interdisciplinary ACT team, you'll have the opportunity to enhance your clinical skills and partner with Mental Health Professionals, psychiatric care providers, Nurses, Substance Use Specialist, Vocational, and Certified Peer Specialists. RADIAS Health values the professional development of all employees, offering on-going training and supervision on emerging and evidence based practices. 
<ul>
<li>Work with the team to provide ACT services for clients, assume primary responsibility for developing, writing, implementing, evaluating and revising overall treatment goals and plans in collaboration with the client and the treatment team. </li>
<li>Assist in the development of comprehensive assessments, individualized treatment plans, substance abuse treatment, and other tools necessary to assist clients in the community. </li>
<li>Assist clients with all aspects of psychiatric rehabilitation and all aspects of obtaining and maintaining housing. Will assist and /or teach clients independent living skills such as cooking, shopping, cleaning, personal hygiene, transportation, and budgeting. Will assist clients with making and keeping appointments and any other tasks that are required through the client’s recovery process. </li>
<li>Work with the vocational counselor to encourage competitive employment and assist in fostering positive work skills for clients. </li>
<li>Attend commitment and other court hearings as required. Complete required court reports. </li>
<li>File reports with Vulnerable Adult, Child Protection, the Ombudsman’s Office, and other mandated/required reports when applicable. </li>
<li>Take the lead in assessing, planning and treating substance abuse for assigned clients both individually and in groups. </li>
<li>Actively and assertively engage and reach out to clients’ family members/significant others, including landlords and employers after obtaining client permission. </li>
<li>Perform shift management duties according to established policies and procedures. </li>
<li>Provide on-call crisis intervention covering nighttime hours and serve as a backup to evening and weekend staff on a rotating schedule. </li>
<li>Available for weekend and holiday duties on a rotating schedule. </li>
<li>Attend and participate in all scheduled team meetings. </li>
<li>Must transport clients in the community. </li>
<li>Complete all paperwork, reports, and charting contemporaneously and in an organized manner. </li>
<li>Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision. </li>
<li>Maintain a pattern of regular work hours. </li>
<li>Other duties as assigned. </li>
</ul>
Requirements
<ul>
<li>Bachelors or Masters Degree in Behavioral Sciences or related field. </li>
<li>2,000 hours supervised experience working with individuals with Mental Illness. </li>
</ul>
Benefits
<ul>
<li>4 weeks accrued PTO first year of employment </li>
<li>12 paid holidays</li>
<li>Medical, dental, vision, life insurance</li>
<li>Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)</li>
<li>Tuition reimbursement and Student Loan Repayment Assistance </li>
<li>Dependent Care Account (DCA) + employer contribution </li>
<li>Reimbursement for professional licensure fees</li>
<li>Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities</li>
<li>403b retirement plan with an employer percentage match</li>
<li>Employer paid short-term and long-term disability insurance</li>
<li>Bereavement and paid parental leave</li>
<li>Employee Assistance Program (EAP)</li>
<li>Wellness program to support employee overall health and well-being</li>
<li>Variety of discounts through ADP LifeSmart </li>
<li>Pet insurance </li>
<li>Mileage reimbursement</li>
<li>Casual dress code</li>
</ul>
RADIAS Health is proud to be a LGBTQIA+, anti-racist, all-inclusive, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as protected veteran, status as a qualified individual with a disability, or any other protected class status.
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