<h3>Job Description</h3>
Location: D.C. - 3 days onsite
Job Type: 12-month contract
Compensation Range: $35-38 per hour
 
Our large nonprofit client is seeking a ombudsman specialist to join their team on a long-term contract. The ideal candidate should have a strong background in customer service, particularly in a call center environment. The ability to adapt to a fast-paced and dynamic work environment is crucial, as well as having the capacity to work well under pressure. Candidates must be able to manage highly sensitive and potentially volatile escalated communications on behalf of senior leadership through a variety of channels.
 
Responsibilities 
<ul>
<li>Handle a high volume of customer inquiries via phone and email in a professional and efficient manner</li>
<li>Provide accurate information about products and services</li>
<li>Ensure all service levels to escalating agencies are met, ensuring quality and content of response, providing thorough and actionable feedback for process improvement to Consumer Care Managers and contact centers</li>
<li>Respond to escalated cases received, ensuring that swift action is taken and escalation process is followed, meeting established service levels and providing confirmation of resolution expeditiously</li>
<li>Serve as departmental liaison to senior leadership, communicating with poise, confidence, and providing resolution that goes beyond the scope of the initial concern</li>
<li>Gather, extract, review, and consolidate a variety of information and statistical data and prepare standard and ad hoc operational reports</li>
<li>Ensure that the statistical reports produced are accurate, complete, and presentation ready.</li>
<li>Craft well written, researched, and member focused responses for correspondence received</li>
<li>Maintain excellent knowledge of company initiatives, legislative positions and policies and is able to clearly and professionally communicate the company's position both verbally and in writing</li>
<li>Research and resolve complex membership complaints escalated through the contact centers as well as items sent directly to company leadership</li>
</ul>
 
Requirements
<ul>
<li>Bachelor’s degree</li>
<li>Minimum of 6 years of relevant experience in a correspondence or contact center environment</li>
<li>Ability to multitask and work efficiently in a fast-paced setting</li>
<li>Skilled in using personal computer, proficient in Outlook, Word, Excel, and PowerPoint</li>
<li>Outstanding written and oral communication skills</li>
<li>Excellent problem solving and analytical skills</li>
<li>Ability to achieve a strong understanding of company policies, procedures and issue stances with a designated timeframe</li>
<li>Ability to work in a team environment that is fast paced and results oriented while achieving performance standards</li>
<li>Strong ownership mindset and resolve to follow-through</li>
<li>Ability to work flexible shifts as well as flexibility to handle out of hours activity</li>
</ul>

Ombudsman Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 80,000.00 
Transform Lives as an Associate Ombudsman Client Services Analyst
 
<ul>
<li>Salary: $80,000 + Comprehensive Benefits</li>
<li>Location: Denver, Colorado</li>
<li>Reports To: Director of Client Services</li>
</ul>
 
Are you driven by purpose and a passion for public service? The Office of Colorados Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman Client Services Analyst to make a meaningful impact in Colorados child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
 
Why This Role? This is more than a jobits a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, youll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
 
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
 
Required Skills and Qualifications:
Were looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:
 
<ul>
<li>Education and Experience:
<ul>
<li>A bachelors degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).</li>
<li>At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.</li>
</ul>
</li>
<li>Core Skills:
<ul>
<li>Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.</li>
<li>Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.</li>
<li>Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.</li>
</ul>
</li>
<li>Personal Attributes:
<ul>
<li>Composure and empathy to handle emotionally charged situations with professionalism and compassion.</li>
<li>Time management skills to independently balance a high caseload with competing priorities.</li>
<li>A proactive mindset, demonstrating initiative and accountability in all tasks.</li>
</ul>
</li>
</ul>
 
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
 
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
 
Why Work Here? The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
 
Application Process: 
To apply, submit the following documents by5:00 PM on June 30, 2025:
 
<ul>
<li>Review the official position Job Description and respond to the Supplemental Questionnaire (Please see the links at bottom of posting).</li>
<li>Cover letter detailing your qualifications and passion for this role.</li>
<li>Resume listing relevant experience with dates of employment.</li>
<li>Professional writing sample showcasing your knowledge of child protection systems.</li>
</ul>
 
Join us in transforming the lives of children and families across Colorado.Apply Now! Apply HERE!
<a href="https://coloradocpo.bamboohr.com/careers/26" target="_blank">https://coloradocpo.bamboohr.com/careers/26</a>
Official Position Full Job Description Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-…</a>
Supplemental Questionnaire Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-97e82bbdca59" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-…</a>

Associate Ombudsman

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Thank you for your interested in this position. Below we have included a comprehensive overview of the role, responsibilities, requirements, and more. We look forward to reviewing your application! OMBUDSMAN SUPPORT SPECIALIST Organizational Overview Empowered Aging is a regional nonprofit organization serving seniors and families in Alameda, Contra Costa, and Solano counties. Empowered Aging is dedicated to ensuring dignity and quality of life for older adults through a variety of community based and congregate living programs. Current programs include Long-Term Care Ombudsman, Elder Justice, MSW Internship, and Healthcare Career Pathway. Empowered Aging, formerly Ombudsman Services of Contra Costa County, has a long history of advocating and protecting the rights of older and adults with disabilities. After years of dramatic growth, expanding to serve three counties and deliver multiple programs, Empowered Aging is seeking an innovative and forward-thinking team player to oversee its in-house volunteer recruitment, outreach, and fundraising efforts. We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older and dependent adults to best meet their unique needs from providing opportunities to join activities they love to ensuring they are free from neglect and abuse. When our elders thrive, we all benefit from their unique contributions and collective wisdom. Vision: Creating communities where all can age with dignity, justice and respect Mission: Empowered Aging empowers individuals and their families as they navigate the aging continuum, through person centered advocacy, education and collaborative leadership. POSITION OVERVIEW The Ombudsman Support Specialist, working in Alameda County, is a critical and nimble team member within the Empowered Aging team charged with addressing issues negatively impacting the lives of long-term care residents through facility coverage and complaint investigation seeking to resolve issues that negatively impact the quality of life and quality of care of older and dependent adults. The Ombudsman Support Specialist, like all Empowered Aging team members, is charged with providing operational support to the Empowered Aging team on an as needed basis which may include complaint intake, volunteer training and other tasks as assigned. This position is nimble and designed to move with the needs of the organization and the residents/families we serve. RESPONSIBILITIES 
<ul>
<li>Complies with all federal and state requirements and local program procedures.</li>
<li>Responsible for coverage and complaint investigation at assigned facilities.</li>
<li>Ensures that all complaints received are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN</li>
<li>Provides back-up and support to other program staff members as needed.</li>
<li>Witness the execution of advance health care directives as in skilled nursing facilities</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION AND EXPERIENCE 
<ul>
<li>Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.</li>
<li>Preference for those who have worked in long-term support and services</li>
<li>Working knowledge of dementia and its effects.</li>
<li>Excellent communication skills</li>
<li>Ability and talent for problem resolution</li>
<li>Eagerness to use and leverage technology to streamline processes</li>
<li>AA/AS or commensurate experience</li>
<li>Reliable transportation/ability to spend significant time driving to facilities</li>
<li>Ability to lift 50 LBS</li>
</ul>
COMPENSATION $25 - $27 per hour REPORTS TO: LTC Program Manager SCHEDULE Our office hours are M-F 8am-5pm. Following the completion of a 90 day review period some flexibility is available. EQUAL EMPLOYMENT STATEMENT Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Agings policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.

Ombudsman Support Specialist

<h3>Job Description</h3>
Job Description
Are you Ready to Launch Your Career? ???? 
Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Albany. 
Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do. 
As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through: 
<ul>
<li> Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers</li>
<li>Liaison with resident councils in all LTC facilities, provides presentations for staff, residents and community regarding Ombudsman services, resident rights, and other pertinent topic</li>
<li>Meet with residents and family members, conduct investigations around complaints, and interview facility staff</li>
<li>Represent the Ombudsman program by reviewing and responding to resident, family and/or community members complaints regarding LTC facilities, adhering to the highest level of confidentiality</li>
<li>Presents the program’s services in public forums, such as speaking engagements, agency fairs, radio/television interviews, as assigned by Program Director</li>
<li>Ensures that all complaints are assigned to an Ombudsman for investigation and resolution, and that back-up procedures are followed assigning a substitute Ombudsman in the absence of the assigned Ombudsman
<ol>
<li>Assists with development/scheduling and participates in Ombudsman initial volunteer training, in-services and meetings</li>
</ol>
</li>
</ul>
Ombudsman Program Coordinator Minimum Salary: $ 25.00
Ombudsman Program Coordinator Maximum Salary: $ 25.00
Ombudsman Program Coordinator Schedule: 2 - 3 days a week 8:30am-4pm (18 Hours) 
Qualifications: 
<ul>
<li> Associate Degree in Human Services or related field </li>
<li>3-5 years of experience </li>
</ul>
We value work-life balance and offer some stellar benefits:
<ul>
<li>For benefit-eligible positions:
<ul>
<li>Health/Dental/Vision/Life Insurance </li>
<li>Retirement planning options </li>
<li>Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day) </li>
<li>Click here for our Benefits Brochure</li>
</ul>
</li>
<li>Employee Assistance Program </li>
<li>Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.) </li>
<li>Exciting referral bonuses </li>
<li>Ongoing training and development </li>
<li>Recognition and Awards </li>
<li>Career Growth </li>
<li>A collaborative team culture </li>
</ul>
Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) Know Your Rights 
Employee Polygraph Protection Act (EPPA)

Ombudsman Program Coordinator

<h3>Job Description</h3>
Job Description 35 Hour work week 
Annual Non-Exempt Salary: $37,856 ($20.80) 
The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life. 
Benefits:
<ul>
<li>PTO- vacation (16-24 days a year based on longevity). Sick leave 12 days a year, and 13 paid holidays.</li>
<li>401K with up to 10% employer investment.</li>
<li>Wellness program with the ability to earn an additional 3 PTO days a year.</li>
<li>Monthly contribution towards dependent care. (to offset childcare cost)</li>
<li>Company paid Life Insurance and Identity theft protection. (LifeLock) </li>
<li>Heavily subsidized health insurance with co-pays. Vision and Dental Insurance. </li>
<li>Free covered parking.</li>
<li>Additional benefits available. </li>
</ul>
Job Duties:
The successful candidate will be expected to:
<ul>
<li>Respond, monitor and investigate resident complaints, as necessary</li>
<li>Ensure program documentation, reports and records are processed meeting all compliance standards</li>
<li>Participate in outreach activities, program education and public awareness</li>
<li>Ensure overall program operation and compliance with Federal and State requirements</li>
<li>Provide training and oversite of current volunteers and recruit new volunteers</li>
<li>Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.</li>
</ul>
Education:
<ul>
<li>An Associates or Bachelor’s degree in social work, human services or similar field is preferred. </li>
<li>A high school diploma or equivalent is required.</li>
</ul>
Knowledge, Skills &amp; Abilities:
<ul>
<li>Experience working with the elderly, services may include mental health and advocacy</li>
<li>Strong public speaking and customer service skills</li>
<li>Knowledge of Microsoft Excel, Word, and Outlook</li>
<li>Excellent verbal and written communication skills</li>
<li>Driver’s license and personal vehicle for transportation</li>
</ul>
Travel Required: Yes, within a 4 county catchment area
Location: Utica, NY
LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall. 
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Long Term Care Ombudsman Coordinator

<h3>Job Description</h3>
Job Description
AgeSpan, Inc.
Responsibility: To enhance the quality of life of assisted living residents by advocating for the residents of assigned community. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns. 
Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the volunteer position)
<ul>
<li>To advocate for the residents in the assigned assisted living communities.</li>
<li>To assess, resolve and provide information and referral for concerns of residents, families and </li>
<li>the community that are received during a facility visit.</li>
<li>To complete visits to the assigned communities as directed, at minimum monthly, with a goal to increase to a weekly basis, unless otherwise authorized by the Assisted Living Specialist.</li>
<li>In the event of not being able to visit assigned communities due to a state-of-emergency, connect with residents and the designated facility staff contact by alternative communications; phone, Microsoft teams, Zoom, Skype, etc.</li>
<li>Maintain open communication during visits with assigned community contact person to resolve concerns of residents brought forward during visits.</li>
<li>Complete visit, case, and consultation reporting requirements within 48 hours of completion of a visit, contacting the Assisted Living Specialist with any questions or concerns. </li>
<li>Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Assisted Living Specialist.</li>
<li>Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.</li>
<li>Notify the Assisted Living Specialist immediately of any conflicts of interest that may arise during time as serving as a volunteer. </li>
</ul>
Requirements/Skills:
<ol>
<li>Complete a volunteer application process.
<ul>
<li>Complete interview with Volunteer Programs Staff &amp; Assisted Living Specialist.</li>
<li>Complete and pass a CORI.</li>
<li>Complete General Agency Volunteer Orientation.</li>
</ul>
</li>
<li>Complete at least one shadow visit with Assisted Living Specialist prior to attending certification training.</li>
<li>Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman. </li>
<li>Attend scheduled monthly LTCOP Staff meetings, if unable to complete must schedule an individual meeting with the Assisted Living Specialist and or their designee. </li>
<li>Complete re-certification training every two years, regardless of when first certified.</li>
<li>Complete 24 hours of continuing education per year.</li>
<li>Participate in Field Supervision with the Assisted Living Specialist or their Designee as required. </li>
<li>Begin field training within two weeks of completing the classroom training, which includes joint visits with the Assisted Living Specialist or their Designee. Must be completed within 60 days of the final class.</li>
<li>Have reliable transportation or access to it.</li>
<li>Understanding of basic computer/technology skills, including, but not limited to; web-browser, outlook, Microsoft word, Microsoft Teams, Zoom, Skype, etc.</li>
<li>Have and be able to maintain excellent communication skills. </li>
</ol>
Learn more about becoming a Volunteer Ombudsman here.
 Job Posted by ApplicantPro

Assisted Living Ombudsman Program Volunteer

<h3>Job Description</h3>
Job Description
Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Hendersonville, Highlands-Cashiers, Marshall, Newland, and Rutherfordton. With over 120 dedicated staff, including over 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to over 20,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. 
The North Carolina Medicaid Ombudsman role will:
<ul>
<li>Answer inbound calls and online intakes to assist individuals in search of answers/solutions to Medicaid-related health care questions. </li>
<li>Provide referrals and engage in resolving disputes with Medicaid health insurance plans in English and/or Spanish when applicable.</li>
<li>Assist with outreach in WNC to educate people about coverage changes and their rights under NC Medicaid;</li>
<li>Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, questions, or need for other Social Determinants of Health; </li>
<li>Document detailed notes and enter data into a case management system to assist with identifying trends and systemic issues;</li>
<li>Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities; and</li>
</ul>
Qualifications

<ul>
<li>Bilingual Spanish written and oral skills preferred but not required</li>
<li>Knowledge of Medicaid, managed care systems, and/or healthcare environments</li>
<li>Demonstrated skills at socio-economic and cultural sensitivity, commitment to equity</li>
<li>Commitment to work collaboratively with all constituent groups, including staff, consumers, clients, board members, donors, community groups, member organizations and others</li>
<li>Self-motivated, able to work independently</li>
<li>Detail-oriented, accurate and organized</li>
<li>Ability to understand, remember, and carry out complex instructions</li>
<li>Excellent writing and verbal communication skills</li>
<li>Strong interpersonal skills and the ability to work well with teams</li>
<li>Bachelor’s Degree or equivalent experience in areas such as in social work, public health, public policy or a related field (degree not required)</li>
<li>Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF professional; experience with Legal Server Case Manage software preferred.</li>
<li>Ability to work independently and in a team environment; and</li>
<li>Ability to effectively collaborate with co-workers and clients in virtual, face to face and meeting settings.</li>
</ul>
General Requirements
<ul>
<li>Available 8am- 5pm daily, Monday-Friday except NC State holidays.</li>
<li>Access to a reliable car with car insurance and have a valid driver’s license preferred (Mileage reimbursement provided);</li>
<li>Able to work nights and/or weekends during high demand periods preferred;</li>
<li>Possess socio-economic and cultural sensitivity and ability to communicate with persons in crisis or under stress; and</li>
<li>Ability to multi-task and interact well with professionals, clients, and others.</li>
</ul>


Salary/ Benefits
Salary ranges from $45,143 - $65,338depending on experience. Additional bilingual language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test.
Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay. Pisgah Legal Services is a Living Wage Certified Employer.
Employees are eligible for medical, dental, vision and life insurance coverage the 1st of the month following the start date. Pisgah Legal Services (PLS) pays 100% of the Employee and 50% of the Dependent Cost for BCBS Medical and Dental coverage. PLS pays 50% of the Employee Coverage Cost for BCBS Vision coverage. PLS pays 100% of Long-Term &amp; Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary + an additional $15,000 Life &amp; AD&amp;D Coverage. 401k Retirement Plan after 6 months of employment. Additional Fringe Benefits includes Pet Insurance, Paid Parental Leave, Paid Bereavement Leave, 13.5 Company Holidays, 22 Paid Leave Days, Paid Sabbatical Leave for eligible staff, Employee Assistance Program for entire household and a great working environment with work life balance!Click here to view our 2024 Benefits Guide.
To Apply
Submit your online application with resume and cover letter through our Career Center located at <a href="https://www.pisgahlegal.org/jobs" target="_blank">https://www.pisgahlegal.org/jobs</a>.
PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice. 
Pisgah Legal Services is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As an Equal Opportunity Employer, we will provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with our Human Resources department.

North Carolina Medicaid Ombudsman

<h3>Job Description</h3>
Job DescriptionSalary: $80,000.00 
Transform Lives as an Associate Ombudsman Client Services Analyst
<ul>
<li>Salary: $80,000 + Comprehensive Benefits</li>
<li>Location: Denver, Colorado</li>
<li>Reports To: Director of Client Services</li>
</ul>
Are you driven by purpose and a passion for public service? The Office of Colorados Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman Client Services Analyst to make a meaningful impact in Colorados child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
Required Skills and Qualifications: Were looking for someone who thrives in a high-stakes environment and is committed to excellence in public service. The ideal candidate will possess:
<ul>
<li>Education: A bachelors degree in a relevant field such as social work, law, behavioral sciences, journalism, or public administration.</li>
<li>Professional Experience: At least 1 year of relevant experience in child welfare, investigative work, conflict resolution, law, or journalism, with demonstrable knowledge of Colorados child protection system.</li>
<li>Communication Excellence: Strong written and oral communication skills, with the ability to adapt to diverse audiences and simplify complex regulatory language.</li>
<li>Critical Thinking and Problem Solving: Exceptional analytical skills to identify core issues, synthesize data, and deliver actionable solutions.</li>
<li>Empathy and Composure: The ability to maintain professionalism and empathy in high-stress, confrontational, or emotionally charged situations.</li>
<li>Technological Proficiency: Expertise in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience using research databases such as Westlaw or Lexis.</li>
<li>Self-Management: Proven ability to work independently, meet deadlines, and manage a high caseload while delivering consistent, quality outcomes.</li>
</ul>
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
Why Work Here? The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
Application Process: To apply, submit the following documents by 5:00 PM on February 28, 2025:
<ul>
<li>Review the official position Job Description and respond to the Supplemental Questionnaire(Please see the links at bottom of posting).</li>
<li>Cover letter detailing your qualifications and passion for this role.</li>
<li>Resume listing relevant experience with dates of employment.</li>
<li>Professional writing sample showcasing your knowledge of child protection systems.</li>
</ul>
Join us in transforming the lives of children and families across Colorado. Apply now!
Why This Role? This is more than a jobits a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, youll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
_________________________________________________________________
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
__________________________________________________________________
Required Skills and Qualifications:
Were looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:
<ul>
<li>Education and Experience:
<ul>
<li>A bachelors degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).</li>
<li>At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.</li>
</ul>
</li>
<li>Core Skills:
<ul>
<li>Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.</li>
<li>Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.</li>
<li>Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.</li>
</ul>
</li>
<li>Personal Attributes:
<ul>
<li>Composure and empathy to handle emotionally charged situations with professionalism and compassion.</li>
<li>Time management skills to independently balance a high caseload with competing priorities.</li>
<li>A proactive mindset, demonstrating initiative and accountability in all tasks.</li>
</ul>
</li>
</ul>
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
__________________________________________________________________
Official Position Full Job Description Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-…</a>
Supplemental Questionnaire Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:c81e84c4-6735-4113-966e-62fc148b06cd" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:c81e84c4-6735-4113-966e-…</a>

Associate Ombudsman-Client Services Analyst

<h3>Job Description</h3>
Job Description
AgeSpan, Inc.
Responsibility: To enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facility. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns. 
Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the volunteer position)
<ul>
<li>To advocate for the residents in the assigned facilities.</li>
<li>To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.</li>
<li>To complete visits to the assigned facilities on a weekly basis, unless otherwise authorized by the Program Director.</li>
<li>In the event of not being able to visit an assigned facility due to a state-of-emergency, connect with residents and the designated facility staff contact by alternative communications; phone, Microsoft teams, Zoom, Skype, etc.</li>
<li>Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.</li>
<li>Complete visit, case, and consultation reporting requirements within 48 hours of completion of a visit, contacting the Director with any questions or concerns. </li>
<li>Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director. </li>
<li>Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.</li>
<li>Notify the Program Director immediately of any conflicts of interest that may arise during time as serving as a volunteer. </li>
</ul>
Requirements/Skills:
<ol>
<li>Complete a volunteer application process.
<ul>
<li>Complete interview with Volunteer Programs Staff &amp; Program Director.</li>
<li>Complete and pass a CORI.</li>
<li>Complete General Agency Volunteer Orientation.</li>
</ul>
</li>
<li>Complete at least one shadow visit with Program Director prior to attending certification training.</li>
<li>Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman. </li>
<li>Attend scheduled monthly LTCOP Staff meetings, if unable to complete must schedule an individual meeting with the Program Director and or their designee. </li>
<li>Complete re-certification training every two years, regardless of when first certified.</li>
<li>Complete 24 hours of continuing education per year.</li>
<li>Participate in Field Supervision with the Program Director or their Designee as required. </li>
<li>Begin field training within two weeks of completing the classroom training, which includes joint visits with the Program Director or their Designee. Must be completed within 60 days of the final class.</li>
<li>Have reliable transportation or access to it.</li>
<li>Understanding of basic computer/technology skills, including, but not limited to; web-browser, outlook, Microsoft word, Microsoft Teams, Zoom, Skype, etc.</li>
<li>Have and be able to maintain excellent communication skills.</li>
</ol>
Learn more about becoming a Volunteer Ombudsman here. 
 Job Posted by ApplicantPro

Long Term Care Ombudsman Program Volunteer

<h3>Job Description</h3>
Job DescriptionSalary: Salary starting at $60,000 depending on experience 
POSITION: The Michigan Long Term Care Ombudsman Program (MLTCOP) is seeking applicants for an Assistant State Long Term Care Ombudsman to focus on systemic advocacy.
DESCRIPTION OF PROGRAM: The Michigan Long Term Care Ombudsman Program (MLTCOP) is authorized under state and federal law to advocate for residents of nursing homes, homes for the aged, and adult foster care homes and to seek systemic changes that benefit long term care consumers. In addition to the State Long Term Care Ombudsman Program staff, 25 local long term care ombudsman staff, who are housed in local host agencies, work throughout the state to address the needs of long term care residents in their regions. The Michigan Long Term Care Ombudsman Program is housed at the Michigan Elder Justice Initiative (MEJI), a legal services organization that advocates for low income older adults and people with disabilities on issues related to healthcare, benefits, long term care, elder abuse and individual rights. 
MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to Michigans low-income residents, Michigans immigrant communities, and seniors through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP).
Michigan Advocacy Program (MAP) is founded on the belief that equal justice is a right, not a privilege. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. MAP is committed to anti-racism in all aspects of our work and has an active Diversity, Equity, and Inclusion committee. Visit miadvocacy.org for more information.
RESPONSIBILITIES: The Assistant State Long Term Care Ombudsman (ASLTCO) is a full time position and will provide critically important representation of the program and those we serve through various activities and duties. 
<ul>
<li>The ASLTCO through systemic advocacy will identify, monitor, and respond to legislative and regulatory changes with the potential to positively or negatively impact long term care residents including preparing written responses to and providing testimony on proposed changes. The ASLTCO may work in collaboration with the MLTCOP Systemic Advocacy Attorney on projects of shared interest to the MLTCOP.</li>
<li>At the direction of the State Long Term Care Ombudsman, the ASLCO will represent the program on task forces, boards, advisory committees and other public forums and collaborate with allies on issues affecting those served by the MLTCOP.</li>
<li>The ASLTCO will provide support and coordination to a state-wide resident council including preparing meeting notices, hosting virtual meetings, and offering support to facilitate the meetings. At the direction of the council, the ASLTCO may coordinate guest speakers for council meetings, arrange for members to provide testimony or feedback on legislation or proposed policy changes, or connect council members with the media for special interest stories or investigative reports. </li>
<li>The ASLTCO will coordinate the MLTCOP culture change efforts through monthly meetings of interested residents, providers, ombudsmen, surveyors, and other parties. This will include at a minimum the development of the agenda, coordination with guest speakers, maintenance of minutes from the meetings, and distribution of best practices identified by the culture change members. </li>
<li>The ASLTCO will investigate concerns brought before the program related to local or volunteer ombudsmen in accordance with program policies and procedures. </li>
<li>The ASLTCO will also offer support to the ASLTCO for Quality Assurance with volunteer recruitment and management, community education, and staff training.</li>
<li>Other tasks as assigned by the State Long Term Care Ombudsman.</li>
</ul>
 QUALIFICATIONS: Applicants must be skilled in use of Microsoft programs (namely Word, Excel, PowerPoint, and Publisher), Google Drive, Zoom, Adobe and be comfortable using technology generally. Applicants must possess excellent communication, analytical and problem-solving skills and can work both independently and as a part of a team. Applicants must understand and apply statutory and regulatory provision to provide analysis including impact assessment of proposed regulatory and legislative changes. Applicants must have excellent attention to detail, great time management skills, and an ability to be flexible while working on multiple tasks at once. Applicants must be comfortable representing the MLTCOP in public forums and before the legislative body. Applicants must have reliable transportation and the ability, when necessary, to travel across the state. A Bachelors Degree or commensurate educational and professional experience in the field of health care, public policy, long term care, human services, social work or a related field is required. Long term care ombudsman experience is strongly preferred.
BENEFITS: This is a full-time position with a salary starting at $60,000 based on years of relevant experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take an annual $1,500 payout in addition to the base salary paid over the course of the year. MAP also has a generous leave policy allowing staff to accrue 3 weeks paid vacation the first year and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.
TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: <a href="https://miadvocacy.bamboohr.com/careers/179" target="_blank">https://miadvocacy.bamboohr.com/careers/179</a>. Applications will be reviewed on a rolling basis until the position is filled.
MSAS/MLTCOP is an equal opportunity employer committed to diversity and inclusion in the workplace.

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