<h3>Job Description</h3>
Job Description
 Are you Ready to Launch Your Career? ????

Join us in our mission as a Program Director - Ombudsman at Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.
As the Program Director - Ombudsman, you will play a pivotal role in individuals' lives, making a significant impact through:
<ul>
<li>Supervision of all program staff, ensuring they are carrying out all federal and state requirements of the program. </li>
<li>Ensures the on-going implementation of certification and in-service training for Ombudsman volunteers and that they are conducted in accordance with State Ombudsman Program requirements.</li>
<li>Organizes Ombudsman volunteer training and meetings</li>
<li>Assures that any files maintained by the Ombudsman Program are disclosed only at the discretion of the State Long Term Care Ombudsman, and that the identity of any complainant or resident of a long-term care facility is not disclosed unless as specified by law.</li>
</ul>
Program Director - Ombudsman Minimum Salary: $62,400
Program Director - Ombudsman Maximum Salary: $64,900
Program Director - Ombudsman Schedule: Mon-Fri 8:30am – 4:00pm
Qualifications:
<ul>
<li>Bachelor’s Degree in Social Work, Public Health, or Human Services</li>
<li>5+ years of relevant experience including some supervisory experience</li>
<li>Valid driver’s license, proof of current car insurance and registration and access to a reliable, working vehicle</li>
</ul>
We value work-life balance and offer some stellar benefits:
<ul>
<li>For benefit-eligible positions:</li>
<li>Health/Dental/Vision/Life Insurance</li>
<li>Retirement planning options</li>
<li>Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)</li>
<li>A diverse and inclusive work environment</li>
<li>Employee Assistance Program</li>
<li>Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)</li>
<li>Exciting referral bonuses</li>
<li>Ongoing training and development</li>
<li>Recognition and Awards</li>
<li>Career Growth</li>
<li>A collaborative team culture</li>
<li>Take a look at our Benefits Brochure!</li>
</ul>
Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO) Know Your Rights
Employee Polygraph Protection Act (EPPA)

Program Director - Ombudsman

<h3>Job Description</h3>
Job DescriptionSalary: 80,000.00 
Transform Lives as an Associate Ombudsman Client Services Analyst
 
<ul>
<li>Salary: $80,000 + Comprehensive Benefits</li>
<li>Location: Denver, Colorado</li>
<li>Reports To: Director of Client Services</li>
</ul>
 
Are you driven by purpose and a passion for public service? The Office of Colorados Child Protection Ombudsman (CPO) is hiring an Associate Ombudsman Client Services Analyst to make a meaningful impact in Colorados child protection system. This entry-level role is an opportunity to educate, investigate, and collaborate to empower families and enhance system-wide outcomes.
 
Why This Role? This is more than a jobits a chance to join a mission-driven organization improving child welfare systems in Colorado. As part of the CPO team, youll work directly with families, stakeholders, and policymakers to address critical issues in child protection and drive systemic change. This role is ideal for candidates passionate about social justice, child advocacy, and public service.
 
What Youll Do: As an Associate Ombudsman, youll serve as a vital resource to Colorados children and families, handling complex and sensitive complaints related to child welfare services, Medicaid, behavioral health, and more. Key responsibilities include:
<ul>
<li>Managing a dynamic caseload and performing thorough investigations into systemic and individual concerns.</li>
<li>Reviewing and interpreting applicable laws, regulations, and policies to provide meaningful guidance and solutions.</li>
<li>Engaging with families, agencies, and stakeholders to identify and resolve systemic issues.</li>
<li>Crafting high-quality reports, policy briefs, and educational materials to inform public discourse and drive improvements.</li>
<li>Monitoring trends and identifying systemic challenges within the child protection ecosystem.</li>
<li>Ensuring every client interaction is an opportunity to educate, inform, and connect.</li>
</ul>
 
Required Skills and Qualifications:
Were looking for professionals who bring energy, focus, and expertise to a fast-paced environment. To succeed in this role, you must demonstrate:
 
<ul>
<li>Education and Experience:
<ul>
<li>A bachelors degree in a related field (social work, law, public administration, journalism, behavioral sciences, or similar).</li>
<li>At least 1 year of professional experience in child welfare, legal analysis, investigative reporting, conflict resolution, or related fields.</li>
</ul>
</li>
<li>Core Skills:
<ul>
<li>Outstanding communication skills, with the ability to write clearly and adapt your style for diverse audiences.</li>
<li>Strong problem-solving abilities to analyze complex issues, identify patterns, and deliver actionable recommendations.</li>
<li>Research proficiency using tools like Westlaw, Lexis, and the Colorado Code of Regulations.</li>
</ul>
</li>
<li>Personal Attributes:
<ul>
<li>Composure and empathy to handle emotionally charged situations with professionalism and compassion.</li>
<li>Time management skills to independently balance a high caseload with competing priorities.</li>
<li>A proactive mindset, demonstrating initiative and accountability in all tasks.</li>
</ul>
</li>
</ul>
 
Preferred Skills and Experience:
While not required, the following qualifications will help you excel in this role:
 
<ul>
<li>Advanced Expertise:
<ul>
<li>An advanced degree in fields such as public administration, law, social sciences, or journalism.</li>
<li>A deep understanding of Colorados Childrens Code (Title 19), administrative regulations, or juvenile court procedures.</li>
</ul>
</li>
<li>Professional Experience:
<ul>
<li>Direct work with diverse children, youth, or families in crisis situations or conflict resolution.</li>
<li>Experience with Colorados child welfare framework, including foster care, adoption systems, or child-placing agencies.</li>
</ul>
</li>
<li>Additional Strengths:
<ul>
<li>Bilingual skills to connect with Colorados diverse communities effectively.</li>
<li>Experience drafting policy briefs, systemic trend analyses, or public-facing educational materials.</li>
</ul>
</li>
</ul>
 
Why Work Here? The CPO is an independent agency housed within the Colorado Judicial Branch, providing you with the opportunity to contribute to systemic reform in a collaborative and supportive environment. With a dedicated team of professionals, our mission is to empower families, educate stakeholders, and enhance the child protection system.
 
Application Process: 
To apply, submit the following documents by5:00 PM on June 30, 2025:
 
<ul>
<li>Review the official position Job Description and respond to the Supplemental Questionnaire (Please see the links at bottom of posting).</li>
<li>Cover letter detailing your qualifications and passion for this role.</li>
<li>Resume listing relevant experience with dates of employment.</li>
<li>Professional writing sample showcasing your knowledge of child protection systems.</li>
</ul>
 
Join us in transforming the lives of children and families across Colorado.Apply Now! Apply HERE!
<a href="https://coloradocpo.bamboohr.com/careers/26" target="_blank">https://coloradocpo.bamboohr.com/careers/26</a>
Official Position Full Job Description Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-41bddfa18ea4" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:2b74429a-0a97-4470-b3a2-…</a>
Supplemental Questionnaire Link:
<a href="https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-97e82bbdca59" target="_blank">https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:1e3252cc-edd9-45d7-bb6d-…</a>

Associate Ombudsman

<h3>Job Description</h3>
Job Description
Program Specialist: 
The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.
Job Description: 
This is a professional position working under the direction of the Chief Ombudsman Officer and is responsible for reviewing and assessing issues and concerns regarding compliance of program regulations for the agency’s Housing Choice Voucher and other affordable housing programs and services. The position performs research and review regarding allegations of program non-compliance, fraud, waste or abuse by program participants and property owners brought to the attention of the Ombudsman Office.
The position requires advanced working knowledge of federal housing programs, fair housing laws, including legal and regulatory compliance issues and non-discrimination policies. The work involves examination of details, investigation and application of regulations and procedures to maintain conformity with program compliance requirements. This professional position has a direct impact on the quality of services provided to internal and external contacts to include, applicants, program participants, landlords, partners the community and federal, state and local officials. Federal, State and local regulations along with policies and procedures are available to assist in the work efforts, however do not cover all situations encountered. The position requires the incumbent to participate in problem solving and decision making after considering several factors such as identifying customer compliance issues, evidence of the same and surrounding events in conjunction with program rules and regulations. Excellent interpersonal skills are required to include communicating effectively and tactfully. The incumbent will review complaints to determine the outcome based on agency, local, federal, and state guidelines. The incumbent will provide program oversight and provide informed responses to internal and external complaints from local, state and federal officials.
The position performs research and reviews regarding allegations of program non-compliance, fraud, waste or abuse by program participants and property owners brought to the attention of the Ombudsman Office. This position provides technical assistance and support to management in a variety of matters related to planning activities, developing, implementing, and monitoring of program information. Additionally, the incumbent conducts special reviews of sensitive issues, as assigned, which may require immediate attention. The incumbent must have working knowledge of federal housing programs. A review of income calculations and repayments is required. 
The incumbent will prepare and review requests for program termination. A hearing packet is required. The packet will include all supporting documentation along with program rules and regulations to support the program termination. Hearings for non-program compliance will be scheduled with the external Hearing Officer. 
The incumbent must have the ability to plan and organize the direct flow of information related to internal and external complaints and inquiries. This work has a direct impact on the peaceful enjoyment of community living. The incumbent will be required to review files for accuracy to include calculation of income and repayment agreements. The work may result in recovery of funds, establishment of repayment agreements, customer termination and or eviction and/or service agreements. 
Contacts are with all levels of HOC employees, and with a wide variety of individuals within and outside the agency including program participants, homeowners, attorneys, Homeowner Associations (“HOAs”), community groups, property managers, and local, state and federal officials. The position requires highly developed communication abilities with enhanced customer-focused customer service skills. 
Example of Duties:
<ul>
<li>Receive, handle, and respond to complaints from outside agencies, the public sector, community organizations, internal staff and other sources. </li>
<li>Conducts investigation and examination of individual case circumstances to determine if program infractions, lease violations or other infringements have occurred. </li>
<li>Coordinate and interact with Security Coordinator, Property Managers, Resident Counselors, other internal and external sources to include the police and postal service on issues related to community concerns, criminal activities, and lease violations</li>
<li>Work with staff level county officials including social services agencies and the police throughout the investigation process.</li>
<li>Conduct investigations referred to HOC from community members, HOAs, and Neighborhood Watch programs.</li>
<li>Research current and historical files as well as police records, postal verifications, and other sources to conduct a thorough investigation.</li>
<li>Coordinate program and lease enforcement actions throughout the process: investigation, presentations, informal hearings, case conferences, evictions, and court appearances.</li>
<li>Perform duties as required in the HOC Grievance Procedures, Housing Choice Voucher Administrative Plan, HOC policies, and HUD regulations.</li>
<li>Develop and implement data and compliance reporting systems.</li>
<li>Maintain a database of all programs and lease violations providing periodic reports on program enforcement activities and prepare monthly, quarterly and annual report of all Program and Lease Enforcement actions by demographics, cause, and final outcome.</li>
<li>Represent the agency at meetings. </li>
<li>Must possess excellent written and oral communication skills.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Qualifications 
Experience: 
<ul>
<li>At least five years’ experience in a federally subsidized affordable housing program such as Housing Choice Voucher, Tax Credit or other subsidized housing programs. Knowledge of Federal, State and local landlord/tenant laws and the judicial system, as well as local codes and laws.</li>
</ul>
Education:
<ul>
<li>Graduation from an accredited college or university with a Bachelor’s Degree in Social Sciences, Business Administration, Public Administration or related field. </li>
</ul>
Licenses and Certifications:
<ul>
<li>Certification for the Low Income Housing Tax Credit (LIHTC) Program is required. Individuals must have passed or will pass within six (6) months of hire the LIHTC Program regulations certification exam.</li>
<li>Must possess a valid Maryland driver’s license and vehicle. </li>
</ul>
Knowledge, Skills &amp; Abilities:
<ul>
<li>Knowledge of federal housing programs guidelines and regulations, Federal, State and local landlord/tenant laws, and judicial system, and local codes and laws.</li>
<li>Ability to review and calculate income and repayment agreements for housing programs.</li>
<li>Ability to evaluate policy and regulations in line with program structure.</li>
<li>Excellent interpersonal skills and the ability to interact with people of varied backgrounds and with a variety of audiences and strong customer service skills required.</li>
<li>Ability to communicate well, both orally and in writing. </li>
<li>Strong interviewing and counseling skills.</li>
<li>Property management, affordable housing, marketing and training experience helpful.</li>
<li>Ability to use advanced computer programs to include Microsoft office and Google Suite applications.</li>
<li>Ability to attend evening meetings is required.</li>
<li>Foreign language ability desirable.</li>
</ul>
* Grade 22 - Min: $65,624 / Mid: $86,890 / Max: $108,138 | Salary determined by departmental budget - Offer commensurate with experience.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

Program Specialist (Ombudsman's Office)

<h3>Job Description</h3>
Job Description
Are you Ready to Launch Your Career? ???? 
Join us in our mission as a Ombudsman Program Coordinator at Catholic Charities of Tri-County Services. 
Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do. 
As the Ombudsman Program Coordinator, you will play a pivotal role in individuals' lives, making a significant impact through:
• Directs supervision of Ombudsman volunteers within assigned geographic region
• Responds tp resident issues and concerns, as necessary including completing complaint activity and investigation
• Participates in ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program's need to recruit Ombudsman volunteers
• Enters all required program reports/documentation into state database system in a timely basis
 
Ombudsman Program Coordinator Minimum Salary: $ 25.00/hour
Ombudsman Program Coordinator Maximum Salary: $ 25.00/hour
Ombudsman Program Coordinator: Monday - Friday 8:30AM - 4:00PM 
 
Qualifications: 
<ul>
<li> Associate's Degree in Human Services, or related field. </li>
<li>3-5 years of experience in related field </li>
</ul>
We value work-life balance and offer some stellar benefits:
<ul>
<li>For benefit-eligible positions:
<ul>
<li>Health/Dental/Vision/Life Insurance </li>
<li>Retirement planning options </li>
<li>Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day) </li>
<li>Click here for our Benefits Brochure</li>
</ul>
</li>
<li>Employee Assistance Program </li>
<li>Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.) </li>
<li>Exciting referral bonuses </li>
<li>Ongoing training and development </li>
<li>Recognition and Awards </li>
<li>Career Growth </li>
<li>A collaborative team culture </li>
</ul>
Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.
Applicants have rights under Federal Employment Law:
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) Know Your Rights 
Employee Polygraph Protection Act (EPPA)

Ombudsman Program Coordinator

<h3>Job Description</h3>
Job Description
Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.
So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Ombudsman–Entitlement Specialist Coord. (OBM-E.S.C.), to join our team!
By ICL definition, under the direct supervision of the Program Dir., an OBM–Entitlement Specialist Coord. is someone primarily responsible for ensuring each resident obtains entitlements clearance at intake by coordinating the benefit application process with Social Service Case Managers to help carry out assignments that include the processing, maintenance, etc., for homeless individuals or individuals with mental conditions (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse).
MIN. ROLE REQUIREMENTS &amp; PREFERENCES:
<ul>
<li>LOCATION: Brooklyn, NY 11201 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days &amp; Hours TBD </li>
<li>EDU/EXP: BA Degree and 2+ years of housing and entitlement services, or relevant human services exp.
<ul>
<li>degree MUST be majored and/or concentrating (min. 24 credits) in the following social and/or human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – preferably in a shelter setting</li>
</ul>
</li>
<li>Proper attire always – this includes work pants, boots, and outer/inner-wear with the ICL company logo (provided after training)</li>
</ul>

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Ability to stand, stoop, bend, and stretch for long periods</li>
<li>Ability to make reasonable and sound evaluative judgments</li>
<li>Ability to read and understand lease, rental, and utility agreements</li>
<li>Ability to effectively use computer software such as MS Word and Outlook</li>
<li>Ability to consistently report for work as scheduled, being on-call if needed</li>
<li>Ability to perform medium-to-heavy manual labor, including lifting objects weighing up to 20+ lbs</li>
<li>Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders</li>
<li>Strong problem-identification and solving skills with awareness of self and one’s impact on others</li>
<li>Ability to work both as a team and independently, to help conform to all applicable safety and accountability measures</li>
<li>Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory</li>
<li>Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities</li>
<li>Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services</li>
<li>Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting</li>
<li>Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below...</li>
</ul>
OMBUDSMAN TASKS:
<ul>
<li>Will facilitate/coordinate with Sthe ocial Service department the training for shelter residents in “Negotiating Life Skills.”</li>
<li>Act as an intermediary and assist the Social Services department in disputes between a client and some outside organizations, such as Social Security Administration, Human Resources Administration, and Administration for Children's Services etc.</li>
</ul>
ENTITLEMENT SPECIALIST COORD. TASKS:
<ul>
<li>COUNSELING RESIDENTS AND CLINICAL STAFF: </li>
</ul>
<ol>
<li>Provide individualized benefits advisement services to consumers, which include collecting the data, analyzing it, and making a recommendation to the individual.</li>
<li>Maintains regularly scheduled Entitlement counseling periods and meetings for the purpose of providing entitlement outreach and advisement to both residents and staff.</li>
<li>Communicates effectively and sensitively with both residents and staff and is particularly attuned to the residents’ varied and changing abilities to process the often difficult and complex entitlement information.</li>
</ol>
<ul>
<li>MAINTAIN CASE RECORDS: 
<ol>
<li>Maintains Entitlement client case records in a timely and accurate manner</li>
<li>Up-to-date filing of all incoming entitlement correspondence, inter and intra-agency documents, and info relating to the resident’s entitlement case</li>
<li>Maintains an up-to-date and accurate written record, in the Contact Notes section of the client case record, of all Entitlement interactions with residents, and with all the entitlement systems, and inter and intra-agency contacts pertaining to the resident’s entitlement case</li>
<li>Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes, e.g., statistical surveys, departmental reports, etc., and can use this resource to problem solve and to present this information for supervisory review</li>
</ol>
</li>
</ul>
<ul>
<li>MAINTAIN ACCOUNTING RECORDS: 
<ol>
<li>Maintain the monthly level II residence entitlements account record and any additional accounting procedures, ensuring that all the client’s benefits are active and in place</li>
<li>Utilize the account record as an analytical oversight tool to ensure ongoing receipt of client-eligible entitlement funds and to monitor the flow of client entitlement funds</li>
<li>Maintain accurate and up-to-date Direct Deposit records of SSA-eligible Level II consumers, processing all necessary paperwork for opening and closing Direct Deposit on time</li>
<li>Maintain accurate and up-to-date monthly entitlements program account book in IMA by ensuring the timely recording of all incoming entitlement funds that finance a resident’s program fees plus PNA amounts</li>
<li>Maintain, understand, and fully process statistical reviews, finance reports, and the additional forms and paperwork that are regularly issued:
<ul>
<li>Aging Report</li>
<li>Rent Arrears Report</li>
<li>Overpayment Report</li>
<li>Annual Progress Report (APR) for government-funded residential programs.</li>
</ul>
</li>
</ol>
</li>
</ul>
<ul>
<li>Perform other job-related tasks as assigned in an organized and detail-oriented manner…</li>
<li>Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship for the agency.</li>
</ul>
If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below…
ICL BENEFITS:
PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY!
<ul>
<li>PAID Orientation and Training + Union</li>
<li>Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too)</li>
<li>Life &amp; AD&amp;D Insurance + Medical Flexible Spending</li>
<li>Mental Health Services and Providers</li>
<li>Educational &amp; Parental Leave</li>
<li>Tuition &amp; Work-Life Assistance</li>
<li>Commuter Benefits Plan</li>
<li>Employee Assistance Program</li>
<li>Matching 403B (non-profit)</li>
<li>Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc.</li>
<li>Discounts on select ticketed purchases provided by Plum Benefits</li>
<li>And many more…</li>
</ul>

Ombudsman-Entitlements Specialist (49534802)

<h3>Job Description</h3>
Job Description 35 Hour work week 
Annual Non-Exempt Salary: $37,856 ($20.80) 
The mission of the Office of the Long-Term Care Ombudsman is to protect the health, safety, welfare, human and civil rights of people living in nursing homes and adult care facilities. Ombudsmen help long-term care residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life. 
Benefits:
<ul>
<li>PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.</li>
<li>Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.</li>
<li>Wellness program with the ability to earn an additional 3 PTO days a year.</li>
<li>401K with up to 10% employer investment.</li>
<li>Heavily subsidized Health Insurance with co-pays. </li>
<li>Vision and Dental insurance.</li>
<li>Flexible Spending Accounts-Medical and Dependent Care.</li>
<li>Monthly contribution towards dependent care. (to offset childcare costs)</li>
<li>Company paid Life Insurance and Identity theft protection. (LifeLock)</li>
<li>Employee Assistance Program.</li>
<li>Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. </li>
<li>Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.</li>
<li>Free covered parking. </li>
<li>Additional benefits available. </li>
</ul>
Job Duties:
The successful candidate will be expected to:
<ul>
<li>Respond, monitor and investigate resident complaints, as necessary</li>
<li>Ensure program documentation, reports and records are processed meeting all compliance standards</li>
<li>Participate in outreach activities, program education and public awareness</li>
<li>Ensure overall program operation and compliance with Federal and State requirements</li>
<li>Provide training and oversite of current volunteers and recruit new volunteers</li>
<li>Ensure the ongoing implementation of certification and in-service training for Ombudsman volunteers, conducted in accordance with Program requirements.</li>
</ul>
Education:
<ul>
<li>An Associates or Bachelor’s degree in social work, human services or similar field is preferred. </li>
<li>A high school diploma or equivalent is required.</li>
</ul>
Knowledge, Skills &amp; Abilities:
<ul>
<li>Experience working with the elderly, services may include mental health and advocacy</li>
<li>Strong public speaking and customer service skills</li>
<li>Knowledge of Microsoft Excel, Word, and Outlook</li>
<li>Excellent verbal and written communication skills</li>
<li>Driver’s license and personal vehicle for transportation</li>
</ul>
Travel Required: Yes, within a 4 county catchment area
Location: Utica, NY
LONG TERM CARE OMBUDSMEN are advocates for residents of long-term care facilities. They work to resolve problems and improve resident care, while working to bring about change at the local, state and national levels to improve care overall. 
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.
RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

Long Term Care Ombudsman Coordinator

<h3>Job Description</h3>
Job Description
AgeSpan
About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!
At AgeSpan, you'll find a work environment that combines:
<ul>
<li>A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.</li>
<li>A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.</li>
<li>Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.</li>
<li>A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.</li>
</ul>
Depending on your role and your hours, we offer
<ul>
<li>Flexible schedule and hybrid work opportunities </li>
<li>Competitive salaries</li>
<li>Healthcare (medical, dental)</li>
<li>403b Retirement Plan with agency match</li>
<li>20 Vacation Days, 12 Sick Days, and 12 Paid Holidays </li>
<li>Social Work Licensing Program</li>
<li>License Renewal Paid by agency for RN's and Social Workers</li>
<li>And MORE!</li>
</ul>
Position Summary: Work with the Director of the Long Term Care Ombudsman Program to manage the responsibilities of the program and to enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facilities. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.
Essential Functions:
<ol>
<li>Advocate for the residents in the nursing and rest homes within in the catchment area of the LTCOP of AgeSpan, Inc. (which also includes Mystic Valley, Chelsea, Revere and Winthrop).</li>
<li>To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.</li>
<li>To complete weekly visits to assigned facilities (Approximately 15 facilities in the towns of Chelmsford, Chelsea, Everett, Revere and Westford), unless otherwise authorized by the Director.</li>
<li>Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.</li>
<li>Complete visit reporting requirements within 48 hours of completion of a visit, in accordance with the reporting policies for visits and case documentation.</li>
<li>Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Director.</li>
<li>Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.</li>
<li>At minimum 20 % of this position is required to be on premises in the Danvers site to assist with phone intakes and consultations, unless otherwise authorized by the Director.</li>
<li>Notify the Director immediately of any conflicts of interest that may arise during time as serving as an Ombudsman.</li>
<li>To be knowledgeable about federal and state regulations that affects the quality of life of residents.</li>
<li>Consult with Facilities as requested to address concerns and needs of residents.</li>
<li>Maintain case records and visitation reporting and perform other administrative functions as needed.</li>
<li>Provide coverage for Facilities when a Volunteer Ombudsman is not available.</li>
</ol>
Additional Functions/Requirements:
<ol>
<li>Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman. </li>
<li>Attend the all LTCOP Staff Meetings and Agency All Staff Meeting as well as other agency related trainings and activities.</li>
<li>Complete re-certification training every two years, regardless of when first certified.</li>
<li>Complete 24 hours of continuing education per year.</li>
<li>Participate in Field Supervision with the Director or their Designee as required. </li>
<li>Attend mandatory agency and state meetings as well as other agency related trainings and activities.</li>
<li>Complete additional tasks and duties as assigned by Supervisor.</li>
<li>Bi-Lingual English/Spanish Preferred but not required.</li>
</ol>
Qualifications: At least one to three years of prior work experience with elders in community or long term care settings and/or with diverse, disadvantaged adults or currently pursuing or have already obtained a degree in human, health, advocacy, or legal services. Excellent communication, computer skills and highly organized with the ability to be flexible. Can establish and maintain ongoing relationships with both individuals and organizations.
Currently, certified as an Ombudsman or obtain certification within 60 days of employment.
 
Hours per week: Part-time: 20 hours per week
 
 Job Posted by ApplicantPro

Long Term Care Ombudsman Program Assistant II

<h3>Job Description</h3>
Job DescriptionCatholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic and service-specific agencies. We are privileged to make a difference and love what we do. We value work-life balance and offer an extensive benefit package.
We are currently hiring a Long Term Care Ombudsman, to work in our Tri-County Services Office.  As the Long Term Care Ombudsman, you would be responsible for: 
<ul>
<li>Meets with facility administrators and other staff to resolve facility/program conflicts, as necessary within assigned service area</li>
<li>Presents the program’s services in public forums, such as speaking engagements, agency fairs, radio/television interviews, as assigned by Program Director.</li>
<li>Submits reports, records, etc. in a timely manner to document volunteer and programmatic activity to the New York State Office of the Long Term Care Ombudsman in accordance with the requirements established by the State Ombudsman</li>
<li>Enters all required program reports/documentation into state database system in on a timely basis</li>
<li>Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers.</li>
</ul>
<ul>
<li>
 
</li>
</ul>
Long Term Care Ombudsman, Minimum Salary: $25.00 per hour 
Long Term Care Ombudsman, Maximum Salary: $25.00 per hour 
Long Term Care Ombudsman, Schedule: Mon – Tues, Wed, Thurs 8:30 AM - 5 PM (part time)
 
Qualifications: 
<ul>
<li>
-Bachelor’s Degree in social work, human services, health, public administration, gerontology, law, or related fields 
</li>
<li>
-A valid driver’s license and maintain required vehicle insurance with access to a vehicle during work hours 
</li>
<li>
-Experience working with older adults in a long-term care facility or as an advocate is strongly preferred 
</li>
<li>
-Working knowledge of Microsoft Office software and other computer applications 
</li>
</ul>
 
Catholic Charities is an Equal Opportunity Employer. 
Applicants have rights under Federal Employment Law: 
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) Know Your Rights 
Employee Polygraph Protection Act (EPPA)

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