<h3>Job Description</h3>
Job Description
Our newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.
This position requires schedule flexibility - must be able to work weekends, holidays, AM/PM and overnight shifts when needed.
Responsibilities include:
<ul>
<li>Assists in overseeing guest services and front office operations; ensuring superior service is a priority.</li>
<li>Foster a positive, cooperative work environment between front office staff and management.</li>
<li>Cover shifts on the desk</li>
<li>Assist the AGM with training new Front Office Team members.</li>
</ul>
<ul>
<li>Front Desk Duties:</li>
<ul>
<li>Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.</li>
<li>Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.</li>
<li>Handles cash, credit card information and goods at the property</li>
<li>Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.</li>
</ul>
<li>Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
<ul>
<li>Customer Service experience, in a hotel setting preferred.</li>
<li>Marriott experience is a plus.</li>
<li>High School diploma or equivalent is preferred.</li>
<li>Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.</li>
<li>Must have valid drivers license, and acceptable driving history subject to company approval .</li>
</ul>
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Wellness Programs</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hotel Front Office Supervisor

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
PM Front Office Supervisor (Must work weekends, some managerial duties included)
 
Position Purpose:
The PM Front office Supervisor is responsible for ensuring all guests are greeted promptly and with courteous service. The Front Office Supervisor is responsible for training of front desk associates, being proficient in our property management system, address guest complaints or issues, and ensures a smooth and efficient front office operation. Checks guests out of the hotel. Assists with ordering and scheduling. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Strives for excellent guest satisfaction and works with their team to ensure guests are taken care of efficiently and with positively outrageous service.
 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs.
 
ESSENTIAL FUNCTIONS
• Trains front office staff of the proper check in/ check out procedures per hotel standards.
• Ensures outstanding customer service at all times.
• Maintains a friendly and professional demeanor at all times.
• Handles stressful situations calmly.
• Supervises daily shift processes to ensure all team members adhere to standard operating procedures and are friendly and attentive to all guests needs.
• Resolves customer issues quickly and efficiently to maintain a high level of guest satisfaction
• Builds strong relationships with all associates and departments.
• Maintains a high level of communication with all departments and the general manager
• Produces front desk schedules
• Assists in order of front office supplies and market items
• Actively works the desk and completes the registration process by inputting and retrieving information from our property management system. Confirms pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally delivers the room number. Provides friendly service while making sure to hit all required steps of check in and check out per hotel and Marriott standards.
• Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate department or manager for decisions and actions.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Ensures safety and security at all times.
• Works nights and weekends as the MOD
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the company.
• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Assist with van driving as needed
• Operate various office machines
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

PM Front Office Supervisor - Aloft Hotel

<h3>Job Description</h3>
Job DescriptionDescription:
The DoubleTree by Hilton Pittsburgh Green Tree is seeking an experienced and motivated individual for the position of part time Night Auditor. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. Candidates should demonstrate excellent organizational &amp; communication skills; a strong proficiency in multi-tasking with hospitality operations experience is essential. Qualified candidates should be dedicated, self-motivated, and willing to work together to maintain the company's high standards of customer service.
 
This position may be ideal for someone who is interested in working independently and is able to keep busy during the slowest parts of the day in the hotel.
 
What you'll do: 
The primary duties of the Night Auditor are to assist guests with check-in &amp; check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner. The Night Auditor will also close the day for our accounting and reservations teams and act as Manager on Duty for the hotel during the overnight hours.
<ul>
<li>Guest Check-in and out: Knowledge, understanding, and adherence to core values. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, and making reservations as needed.</li>
<li>Night Audit Duties: Act as point of contact for issues and emergency services, as needed. Complete end of day duties to support accounting and reservations.</li>
<li>Guest Services: Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.</li>
<li>Guest Reservations: Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.</li>
<li>Front Office Functions: Accurately manage cash drawer and credit card system. Operate phone system. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. </li>
</ul>
What you'll receive:
<ul>
<li>This is a Part-Time position with a starting pay of $17.00 per hour.</li>
<li>The DoubleTree Green Tree offers sick time off and participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels.</li>
</ul>
Requirements:
Previous Hotel experience is preferred.
Previous Front Desk experiences is a plus.
Ability to use hotel Front Office computer systems is required.

Hotel Front Desk Night Audit (PT)

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Avion Hospitality standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Job Duties &amp; Functions
<ul>
<li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li> Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li> Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li> Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li> Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li> Establish and maintain a key control system for the department.</li>
<li> Operate radios efficiently and professionally in communicating with hotel staff.</li>
<li> Ensure the proper use of radio etiquette within the housekeeping department.</li>
<li> Monitor and direct all Housekeeping and Laundry personnel.</li>
<li> Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).</li>
<li> Ensure compliance to company and brand training using the steps to effective training according to Avion Hospitality standards.</li>
<li> Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality S.O.P’s.</li>
<li> Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.</li>
<li> Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li> Conduct monthly department meetings with housekeeping staff according to Avion Hospitality standards.</li>
<li> Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.</li>
<li> Handle overall supervision of daily inspection for arriving V.I.P.'s.</li>
<li> Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Avion Hospitality standards.</li>
<li> Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Avion Hospitality S.O.P.'s.</li>
<li> Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.</li>
<li> Conduct monthly and quarterly Housekeeping inventories on a timely basis.</li>
<li> Ensure guest privacy and security by correctly following Avion Hospitality procedures.</li>
<li> Participate in required M.O.D. coverage as scheduled.</li>
<li> Ensure implementation of all Avion Hospitality’s policies and house rules.</li>
<li> Train and review all "House Safety" rules and procedures with Housekeeping staff.</li>
<li> Motivate, coach, counsel and discipline all Housekeeping personnel according to Avion Hospitality S.O.P.'s.</li>
<li> Prepare and conduct all Housekeeping interviews and hiring procedures according to Avion Hospitality S.O.P.'s.</li>
<li> Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.</li>
<li> Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.</li>
<li> Attend monthly all-employee team meetings, and any other functions required by management.</li>
<li> Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.</li>
<li> Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.</li>
<li> Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.</li>
<li> Focus the Housekeeping Department on its role in contributing to the guest service scores.</li>
<li> Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.</li>
<li> Maintain and monitor "Lost and Found" procedures and policies according to standards.</li>
<li> Train all Housekeeping personnel to perform their duties to Avion Hospitality standards, using the steps to effective training according to Avion Hospitality standards.</li>
<li> Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li>
<li> Conduct daily morning meeting with staff.</li>
<li> Conduct weekly walk through with General Manager and Property Engineer.</li>
<li> Use the telephone and computer system for reporting and verifying room status.</li>
<li> Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).</li>
<li> Properly store, secure and issue supplies as needed to meet business demands.</li>
<li> Complete all reports in a timely and efficient manner as required by management.</li>
<li> Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.</li>
<li> Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li> Ensure completion of regular maintenance and cleaning projects on a biannual basis.</li>
<li> Monitor all V.I.P.'s, special guests and requests.</li>
<li> Perform any other duties as requested by the General Manager.</li>
</ul>
Requirements:
Education &amp; Experience
<ul>
<li> At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li> Supervisory experience required.</li>
<li> Must be proficient in Windows operating systems, Company approved spreadsheets and word processing</li>
<li> Must have a valid driver’s license for the applicable state.</li>
<li> Must be able to convey information and ideas clearly.</li>
<li> Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li> Must work well in stressful, high pressure situations.</li>
<li> Must maintain composure and objectivity under pressure.</li>
<li> Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li> Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li> Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.</li>
<li> Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>

Exec Housekeeper

<h3>Job Description</h3>
Job Description
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit Supervisor for the Hotel Paso Del Norte in El Paso, Texas.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.</li>
<li>Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</li>
<li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Check guests in, issue room keys, and provide information on hotel services and room location.</li>
<li>Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li>
<li>Answer phones in a prompt and courteous manner.</li>
<li>Up-sell rooms where possible to maximize hotel revenue.</li>
<li>Answer, record and process all guest calls, messages, requests, questions or concerns.</li>
<li>Record guest preferences in the system.</li>
<li>Check guests out, including resolving any late or disputed charges.</li>
<li>Accurately process all cash and credit card transactions using established procedures.</li>
<li>Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li>
<li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li>
<li>Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li>
<li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li>
<li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li>
<li>Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li>
<li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</li>
</ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standard preferred
This job requires the ability to perform the following:
<ul>
<li>Frequently standing up behind the desk and front office areas.</li>
<li>Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li>
<li>Handling objects, products and computer equipment.</li>
<li>Basic computer skills to operate various property management and reservations systems, etc.</li>
</ul>
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Medical/Dental/Vision</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>401(k)</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Life insurance</li>
<li>Referral program</li>
</ul>

Night Audit Supervisor - Hotel Paso Del Norte - El Paso, TX

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Chief Engineer is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the Avion Hospitality goals of guest satisfaction, cost control and profitability. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet Avion Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 
Education &amp; Experience
<ul>
<li> High School diploma or equivalent required.</li>
<li> At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years of related experience.</li>
<li> Supervisory experience required.</li>
<li> Current Certification as required by Federal, State or Local governing agents pertaining to trade requirements (i.e. HVAC, pool operation, electrical), property specific.</li>
<li> Current certification and licensing to operate and repair the hotels boilers and chillers as required by state, city, and local legislation.</li>
<li> Must have a valid driver's license for the applicable state.</li>
<li> Must be able to convey information and ideas clearly.</li>
<li> Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li> Must work well in stressful, high pressure situations.</li>
<li> Must maintain composure and objectivity under pressure.</li>
<li> Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li> Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li> Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.</li>
<li> Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
 
Requirements:
Job Duties &amp; Functions
<ul>
<li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li> Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li> Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li> Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li> Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li> Train and supervise the hourly Engineering staff and coordinate all scheduling.</li>
<li> Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis.</li>
<li> Focus the Engineering Department on their role in contributing to the guest service scores.</li>
<li> Motivate, coach, counsel and discipline all Engineering personnel according to Avion Hospitality standards.</li>
<li> Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality standards.</li>
<li> Prepare and conduct all Engineering interviews and follow hiring procedures according to Avion Hospitality standards.</li>
<li> Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.</li>
<li> Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager).</li>
<li> Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.</li>
<li> Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.</li>
<li> Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.</li>
<li> Manage energy expenses and continually work towards energy conservation.</li>
<li> Participate in required M.O.D. coverage as scheduled.</li>
<li> Ensure that the Preventative Maintenance program is implemented and administered according to Avion Hospitality standards.</li>
<li> Evaluate and spot check the work of all staff and contractors or outside laborers.</li>
<li> Handle guestroom maintenance requests in a timely manner.</li>
<li> Maintain files of and be familiar with all operational manuals and warranty agreements for equipment.</li>
<li> Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings.</li>
<li> Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.</li>
<li> Act as emergency contact person.</li>
<li> Attend monthly all-employee meetings and any other functions required by management.</li>
<li> Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li> Ensure that pool and spa are in compliance with area health codes.</li>
<li> Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department.</li>
<li> Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.</li>
<li> Establish and maintain key control system.</li>
<li> Be familiar with the organization of Avion Hospitality Hotels and know the function of each department.</li>
<li> Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.</li>
<li> Handle items for “Lost and Found” according to the standard.</li>
<li> Perform any other duties as requested by the General Manager.</li>
</ul>
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid 112019
N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)
Work Environment
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- F
Associate is subject to outside environmental conditions: No effective protection from weather.- O
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- F
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- O
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- O
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- O
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- F
Associate is required to function in narrow aisles or passageways.- O
Associate is exposed to infectious diseases. O
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- O 
Physical Requirements
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- O
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.- O
Kneeling: Bending legs at knee to come to rest on one or both knees.- O
Crouching: Bending the body downward and forward by bending leg(s) and spine.- O
Crawling: Moving about on hands and knees or hands and feet.- O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Standing: Remaining upright on the feet, particularly for sustained periods of time.- C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.-F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- F
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- F
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- O
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- F
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 50+ lbs.
Background Check
This job requires a valid drivers' license and motor vehicle background check.- Yes
This job requires a criminal background check.- Yes
This job requires a drug screen to be completed.- No
General
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Chief Engineer

<h3>Job Description</h3>
Job Description
Position Purpose &amp; Summary
The Assistant Front Office Manager is responsible for the daily quality and accuracy of the work produced by the Front Office Staff. The highest standards of operation relating to guest satisfaction are to be maintained through the Assistant Front Office Manager in the overall operations of the Front Office.
Essential Duties &amp; Responsibilities: Oversee daily operations of the valet, concierge, reservations and front desk teams to ensure guest satisfaction, resolve guest issues, and ensure that the front office team is supported at all times.
 
Essential Functions:
<ul>
<li>Assist the Director of Front Office in running the day to day operations of the Front Office.</li>
<li>Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.</li>
<li>Responsible for assisting the Director of Front Office in hiring and scheduling personnel within the Front Office.</li>
<li>Train and develop the Front Desk Staff to exceed expectations and provide flawless, consistent service.</li>
<li>Encourage good guest relations. Be available at peak business times including weekends and holidays.</li>
<li>Maintain an efficient system of communication between the Front Office and other departments, regarding guests' arrivals, departures, room moves, etc.</li>
<li>Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.</li>
<li>Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.</li>
<li>Implement and support programs to enhance product and service at a four-diamond level with a five-star attitude.</li>
<li>Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required.</li>
<li>Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between all employees</li>
<li>Maintain safety and security standards and ensure all guest services staff are properly trained to handle emergency situations.</li>
<li>Remain alert, courteous and helpful to the guests at all times.</li>
<li>Ability to work well with guests to resolve conflicts in a positive manner.</li>
<li>Maintains current knowledge of events in the area, points of interest, and services in the area. </li>
<li>Conduct pre-shift meetings for all Front Office staff</li>
<li>Plan and coordinate project work to ensure that proper frequencies are maintained.</li>
<li>Assist with scheduling and logging projects to ensure proper rotation and accountability of completion.</li>
<li>Respond to all guest requests, problems, complaints and/or accidents and follow up to ensure overall guest satisfaction.</li>
<li>Motivate, coach, counsel all Front Office team members.</li>
<li>Lead and mentor employees. Conduct one-on-one meetings with associates on at least a quarterly basis.</li>
<li>Ensure that large guestroom turns are managed efficiently.</li>
<li>Prepare and conduct all Housekeeping interviews and follow hiring procedures.</li>
<li>Develop team member morale and ensure training of Housekeeping personnel.</li>
<li>Promote positive public/team member relations at all times.</li>
<li>Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis.</li>
<li>Maintain a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Maintain a current understanding of all policy and guidelines regarding information security including key controls. Understand and comply with all information security policies and procedures at all times.</li>
<li>Assist with preparing detailed financial reports for department and for Casita owners and ensure adherence to established budgets.</li>
<li>Assist in preparing and investigating/resolving discrepancies in operating budgets.</li>
<li>Responds to change well and adapts as needed.</li>
<li>Learns quickly and maintains a growth mindset and is always working to develop new practices to improve service</li>
<li>Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and team members and promote open lines of communication with managers, team members and other departments.</li>
<li>Must complete all required training programs within six (6) months from commencement of employment.</li>
<li>Position hours will fluctuate based on business demand and 24 hour operation</li>
<li>Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.</li>
<li>Deliver "I Am Proud" service standards and department-specific signature touch points.</li>
<li>Establish cross-departmental channels of communication among teammates that are consistent and complete. </li>
</ul>
 
Additional Duties and Responsibilities:
<ul>
<li>Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.</li>
<li>Provide extraordinary service that is "Enriching by Nature."</li>
<li>Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.</li>
<li>Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. </li>
<li>Be empowered to make things go right if they go wrong.</li>
<li>Give the guest/member a fond farewell. </li>
<li>Address feedback by utilizing the LEARN Model.</li>
<li>Demonstrate a professional appearance and be attentive to what matters most.</li>
<li>Comply with company policies and procedures.</li>
<li>Observe and adhere to safety guidelines.</li>
</ul>
 
Marginal Functions: 
<ul>
<li>Perform other duties as assigned.</li>
<li>Interface positively with other departments, offering assistance when needed. </li>
<li>Displays care in use of equipment and maintains an organized and professional work environment.</li>
</ul>
 
Position Requirements:
 
Minimum Knowledge &amp; Skills: 
<ul>
<li>Requires excellent knowledge of Microsoft Word, Outlook and Excel, professional use of email and general computer usage. </li>
<li>Requires ability to analyze interpret / extract information and / or perform arithmetic functions. Require typing CRT, record keeping and work processing,</li>
<li>Will have need for excellent communication skills in English.</li>
<li>Knowledge of OPERA Property Management System preferred</li>
</ul>
 
Formal Education and Job-Related Experience:
<ul>
<li>Demonstrated knowledge of and experience in rooms control and front office operations for a 150+ hotel</li>
<li>These skills and abilities are typically acquired through a minimum of 2 years successful supervisor experience in hotel front office with a 150+ room property </li>
<li>A Bachelor's Degree in Hotel, Business or Institutional Management or related area is preferred.</li>
</ul>
 
License, Registration, and/or Certification Required: Valid Drivers' License required
 
External and Internal Personal Contact:
Communications:
<ul>
<li>Daily Communicate with guests and members, housekeeping team members, laundry team members, front desk team members, valet, concierge, reservations, dining and engineering</li>
<li>Weekly Communicate with other departments such as Housekeeping, Engineering Membership, Spa, Tennis, Golf, Finance.</li>
<li>Occasionally Participate in one-on-one coaching sessions.</li>
</ul>
 
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. 
 
Additional Licenses and/or Certifications Required:
 
YES
NO
Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification 
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
 
Position Analysis/Specifications: 
 
N/A 
(Not Applicable)
OCCASIONAL
FREQUENTLY
Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
 10 lbs. or less
X
 11 to 25 lbs.
X
 26 to 50 lbs.
X
 51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
 
Environmental Factors:
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
 
YES
NO
Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X
Excessive Cold / Heat
X
Excessive Humidity / Dampness
X
Noise / Vibrations
X
Working Above Ground
X
Working Below Ground
X
Working with Chemicals / Detergents / Cleaners
X
Working Around Fumes / Smoke / Gas
X
Walking on Uneven Surfaces
X
Operating Motorized Equipment or Vehicles
X
Working Around/Near Machinery/Motorized Equipment
X
Climbing on Scaffolds or Ladders
X
Continuous use with a Computer and Keyboard
X
 Job Posted by ApplicantPro

Assistant Front Office Manager

<h3>Job Description</h3>
Job Description
FULL/PART-TIME
 
Job Summary
Primary responsibilities include driving guests to designated locations, and maintaining vehicle cleanliness. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous and efficient manner.
 
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required and/or experience in a hotel or a related field preferred.</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Minimum of one year driving experience</li>
<li>Must have an acceptable MVR (Motor Vehicle Driving Record)</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must maintain composure and objectivity under pressure</li>
</ul>
 
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and Supporters in a friendly, service oriented manner.</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper</li>
<li>uniform and name tag when working (per brand standards)</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet guests' in a pleasant manner.</li>
<li>Open and close van doors for arriving and departing guests.</li>
<li>Maintain current listing of local and area attractions, special events, and activities.</li>
<li>Maintain cleanliness of motor entrance, front door and lobby area.</li>
<li>Maintain cleanliness of van interior and exterior.</li>
<li>Drive van as per scheduled runs.</li>
<li>Answer console to assist guest services agents.</li>
<li> Other duties as required.</li>
</ul>
 
Working Conditions/Environment 
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
 
Work Environment of Job 
Supporter is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency : O
Supporter is subject to outside environmental conditions: No effective protection from weather.
Frequency: F
Supporter is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency : N
Supporter is subject to noise: There is sufficient noise to cause the Supporter to shout in order to be heard above ambient noise level.
Frequency : F
Supporter is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency : O
Supporter is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency : N
Supporter is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency : N
Supporter is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency : N
Supporter is required to function in narrow aisles or passageways.
Frequency : N
Supporter is exposed to infectious diseases.
Frequency : N
None: Supporter is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency : N
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: F
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: F
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: F
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: F
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: O
Crawling: Moving about on hands and knees or hands and feet.
Frequency: O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: C
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency : C
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency : C
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: C
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: O
Vision: Supporter is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: C
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency : O
Amount: 50+ lbs.
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The Supporter will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified Supporter with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 
 
 Job Posted by ApplicantPro

Van Driver

<h3>Job Description</h3>
Job Description
Job Summary
The Maintenance Engineer is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program, handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, plumbing, etc. May require driving shuttle van when needed (property specific)
 
Education &amp; Experience
<ul>
<li>Experience in a hotel or a related field preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Licensed in a trade preferred (plumbing, electrical, HVAC, carpentry, etc.).</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must have an acceptable MVR (Motor Vehicle Driving Record) property specific</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must be able to work unsupervised.</li>
</ul>
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Follow all hotel and departmental procedures and policies.</li>
<li>Report emergencies and unusual situations immediately.</li>
<li>Handle guest room maintenance requests in a timely fashion.</li>
<li>Demonstrate an attitude of cooperation and helpfulness at all times.</li>
<li>Assist with the operation, maintenance and repair of equipment.</li>
<li>Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.</li>
<li>Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.</li>
<li>Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC, guestrooms, meeting rooms, the swimming pool and hot tub.</li>
<li>Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.</li>
<li>Immediately follow up on any alarms to determine the exact location and cause determine emergency status and report to the Front Desk with findings.</li>
<li>Point out and assist with eliminating safety concerns.</li>
<li>Assist in maintenance of health code requirements for pool and spa. Marginal:</li>
<li>Do periodic property tours of garden and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically.</li>
<li>Complete all appropriate Engineering forms.</li>
<li>Assist with the set-up of special meeting needs.</li>
<li>Complete assigned maintenance request forms daily.</li>
<li>Use proper two way radio etiquette at all times when communicating with other employees.</li>
<li>Perform any other duties as requested by management.</li>
</ul>
 
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift
 
Work Environment of Job 
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: N
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: F
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: F
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: F
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: F
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: F
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: O
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: O
Associate is required to function in narrow aisles or passageways.
Frequency: O
Associate is exposed to infectious diseases.
Frequency: O
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency: N
 
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: F
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: O
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: O
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: O
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: O
Crawling: Moving about on hands and knees or hands and feet.
Frequency: O
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: C
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: F
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: F
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: O
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: F
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: F
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: N
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: F
 
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: 50+ lbs.
 
Background Check
This job requires a valid drivers' license and motor vehicle background check.
This job requires a criminal background check.
 
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 Job Posted by ApplicantPro

703 hotel-front-office-supervisor Jobs