<h3>Job Description</h3>
Job Description
The TRYP Pittsburgh/Lawrenceville is hiring a Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction.
 
 
Responsibilities:
<ul>
<li>Assists in the operations of the Front Desk by supervising all Guest Service associates.</li>
<li>Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.</li>
<li>Fills in at the Front Desk during busy periods or when staff needs dictate, in addition to the 3rd shift.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
 
Other Tasks:
<ul>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.</li>
</ul>
Qualifications:
<ul>
<li>Strong guest service skills.</li>
<li>Supervisory experience preferred.</li>
<li>Hotel experience.</li>
</ul>
About Company 
Set in the historic Washington Education Center building at the base of the 40th Street Bridge, TRYP Pittsburgh | Lawrenceville is a boutique neighborhood hotel located in the center of what TIME and Money Magazines named “The Coolest Neighborhood in America.” Steeped in neighborhood history and adorned with local art, the 108-room hotel is home to two restaurants, a coffee bar, spectacular rooftop city and neighborhood views, and two distinct event spaces for celebrations and events.
TRYP Pittsburgh | Lawrenceville is a local gathering place and a hidden gem destination just 3 minutes from Downtown Pittsburgh, 30 minutes from Pittsburgh International Airport, in the heart of one of the City's most celebrated art, dining, and shopping districts.

Hotel Front Office Supervisor

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Handle the front desk budget and order office supplies as needed</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Bookkeeping skills and experience with MS Office a plus</li>
<li>High school diploma or equivalent certification required (GED)</li>
<li>Possess excellent management skills, communication skills, and multitasking skills</li>
<li>2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry</li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
DUTIES &amp; FUNCTIONS 
<ul>
<li>Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.</li>
<li>As needed, assist with scheduling, hiring and training front desk employees.</li>
<li>Monitors, coaches, and evaluates guest service representatives and night auditors.</li>
<li>Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.</li>
<li>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li>
<li>Follow all cash handling and credit policies.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Balance and prepare individual paperwork for closing of shift according to hotel standards.</li>
<li>Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.</li>
<li>Be familiar with all in-house groups.</li>
<li>Have knowledge of emergency procedures and assist when needed.</li>
<li>Fill in and support coworkers and team as needed to ensure efficient operation.</li>
<li>Perform duties, special assignments and projects as requested by management.</li>
<li>Ability to communicate in English &amp; Spanish preferred.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li> High School diploma/GED or equivalent education/experience required. </li>
<li> Experience in a hotel or a related field preferred. </li>
<li> 2+ years of front desk experience required. </li>
<li> Computer experience with basic proficiency in Microsoft office and hotel property management systems required </li>
</ul>

Hotel Front Office Supervisor - Grayson Hotel

<h3>Job Description</h3>
Job Description
PM Front Office Supervisor (Must work weekends, some managerial duties included)
 
Position Purpose:
The PM Front office Supervisor is responsible for ensuring all guests are greeted promptly and with courteous service. The Front Office Supervisor is responsible for training of front desk associates, being proficient in our property management system, address guest complaints or issues, and ensures a smooth and efficient front office operation. Checks guests out of the hotel. Assists with ordering and scheduling. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Strives for excellent guest satisfaction and works with their team to ensure guests are taken care of efficiently and with positively outrageous service.
 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs.
 
ESSENTIAL FUNCTIONS
• Trains front office staff of the proper check in/ check out procedures per hotel standards.
• Ensures outstanding customer service at all times.
• Maintains a friendly and professional demeanor at all times.
• Handles stressful situations calmly.
• Supervises daily shift processes to ensure all team members adhere to standard operating procedures and are friendly and attentive to all guests needs.
• Resolves customer issues quickly and efficiently to maintain a high level of guest satisfaction
• Builds strong relationships with all associates and departments.
• Maintains a high level of communication with all departments and the general manager
• Produces front desk schedules
• Assists in order of front office supplies and market items
• Actively works the desk and completes the registration process by inputting and retrieving information from our property management system. Confirms pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally delivers the room number. Provides friendly service while making sure to hit all required steps of check in and check out per hotel and Marriott standards.
• Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate department or manager for decisions and actions.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Ensures safety and security at all times.
• Works nights and weekends as the MOD
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the company.
• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Assist with van driving as needed
• Operate various office machines
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

PM Front Office Supervisor - Aloft Hotel

<h3>Job Description</h3>
Job Description
 
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Springhill Suites Portage, MI.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Check guests in, issue room keys, and provide information on hotel services and room location.</li>
<li>Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li>
<li>Answer phones in a prompt and courteous manner.</li>
<li>Up-sell rooms where possible to maximize hotel revenue.</li>
<li>Answer, record and process all guest calls, messages, requests, questions or concerns.</li>
<li>Record guest preferences in the system.</li>
<li>Check guests out, including resolving any late or disputed charges.</li>
<li>Accurately process all cash and credit card transactions using established procedures.</li>
<li>Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li>
<li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li>
<li>Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li>
<li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li>
<li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li>
<li>Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li>
<li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li>
</ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
<ul>
<li>Frequently standing up behind the desk and front office areas.</li>
<li>Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li>
<li>Handling objects, products and computer equipment.</li>
<li>Basic computer skills to operate various property management and reservations systems, etc.</li>
</ul>
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Team Driven and Values Based Culture</li>
<li>Medical/Dental/Vision</li>
<li>Vacation &amp; Holiday Pay</li>
<li>Same-day pay available</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>401(k)</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Flexible spending account</li>
<li>Life insurance</li>
<li>Parental leave</li>
<li>Referral program</li>
</ul>

Night Auditor - Springhill Suites Portage MI

<h3>Job Description</h3>
Job Description
 
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Fairfield Inn and Suites Lubbock Southwest in Lubbock &amp; Tx.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Check guests in, issue room keys, and provide information on hotel services and room location.</li>
<li>Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li>
<li>Answer phones in a prompt and courteous manner.</li>
<li>Up-sell rooms where possible to maximize hotel revenue.</li>
<li>Answer, record and process all guest calls, messages, requests, questions or concerns.</li>
<li>Record guest preferences in the system.</li>
<li>Check guests out, including resolving any late or disputed charges.</li>
<li>Accurately process all cash and credit card transactions using established procedures.</li>
<li>Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li>
<li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li>
<li>Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li>
<li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li>
<li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li>
<li>Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li>
<li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li>
</ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
<ul>
<li>Frequently standing up behind the desk and front office areas.</li>
<li>Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li>
<li>Handling objects, products and computer equipment.</li>
<li>Basic computer skills to operate various property management and reservations systems, etc.</li>
</ul>
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Pay range $14.00 to $15.00 per hour depending on experience. </li>
<li>Team Driven and Values Based Culture</li>
<li>Medical/Dental/Vision</li>
<li>Vacation &amp; Holiday Pay</li>
<li>Same-day pay available</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>401(k)</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Flexible spending account</li>
<li>Life insurance</li>
<li>Parental leave</li>
<li>Referral program</li>
</ul>

Night Auditor Fairfield Inn and Suites Lubbock in Lubbock Tx

<h3>Job Description</h3>
Job Description
 
Guest Services Representative 
Reports to: Front Office Supervisor 
Department: Rooms 
WHO WE ARE  
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.  
  
BENEFITS  
<ul>
<li>Competitive compensation package</li>
<li>Full benefits package, including 401K with matching and paid time off from Day 1</li>
<li>Growth company focused on expansion through strategic acquisition and development</li>
<li>Hotel discounts at locations worldwide.</li>
</ul>
JOB DESCRIPTION
 
The Guest Services Representative (GSR) at Hyatt House Oak Brook is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Guest Interaction:Greet andassistguests during check-in to ensure satisfaction with assigned rooms.</li>
<li>Check-Out Process:Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.</li>
<li>Cash Handling:Manage cash transactions andmaintainaccuraterecords.</li>
<li>Reservations &amp; Inquiries:Answer guest inquiries,takereservations, and promote hotel services to increase occupancy.</li>
<li>Customer Service:Address guest concerns promptly and courteously, both in person and over the phone.</li>
<li>Telephone Systems:Operatetelephone systems,assistwith internal calls, and schedule wake-up calls as needed.</li>
<li>Shift Operations:Complete shift checklists to ensure thoroughness and accuracy in the daily tasks.</li>
<li>Mail &amp; Messages:Process incoming mail, messages, and faxes promptly and efficiently.</li>
<li>Communication:Maintaincommunication through the front desklog bookand inform incoming shifts of any issues that need attention.</li>
<li>Market Services:Serve as a cashier and attend to market needs whenrequired.</li>
<li>Professional Appearance:Maintaina high standard of personal appearance and proper uniform within the department.</li>
<li>Guest and Team Member Interaction:Greet guests, visitors, and team members in a courteous and friendly manner andassistthem with any needs.</li>
<li>Safety &amp; Security:Be proficient in Safety and Security Policies and train all team members in these procedures.</li>
<li>Incident Reports:Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed.</li>
<li>Compliance:Perform dutiesin accordance withSafety and Security Policies, OSHA, and Blood Borne Pathogens regulations.</li>
<li>Physical Requirements:Utilizecomputer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk forlong periodsduring the workday.</li>
<li>Other Duties:Perform any other duties as assigned or requested by management.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Education:High School Diploma, GED, or equivalent relevant work experience.</li>
<li>Experience:Previouscustomer service or hotel experiencerequired;Hyattexperience is helpful.</li>
<li>Skills:Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities.</li>
<li>Technical Skills:Priorcomputer experience using Windows-based software preferred.</li>
<li>Physical Abilities:Ability tolift upto 50 lbs., stand, walk, reach, push, pull, twist, and bend asrequiredthroughout the workday.</li>
</ul>

Guest Service Representative

<h3>Job Description</h3>
Job Description
Arctic Club Hotel is looking for a detail oriented person who is a team player and who is driven by guest satisfaction, we have both full and part time positions available.
 
At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.
What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!
POSITION SUMMARY: The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards. The Hotel Ambassador will have a guest forward focus ensuring that every guest has a stay that exceeds all expectations. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Service (30%):
<ul>
<li>Greet and assist all guests in a professional, courteous manner providing expert level recommendations</li>
<li>Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed</li>
<li>Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns</li>
<li>Assist guests with luggage upon arrival and departure of the hotel</li>
<li>Coordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achieved</li>
<li>Handle guest complaints, requests, and emergencies in accordance with hotel policies</li>
<li>Ensure front office and lobby areas remain orderly and presentable</li>
</ul>
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Property Walks &amp; Safety (35%):
<ul>
<li>Conduct regular property walks (interior and exterior) to ensure guest comfort and safety</li>
<li>Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk</li>
<li>Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures </li>
<li>Respond promptly to guest or staff emergencies and follow proper incident reporting protocols</li>
<li>Secure doors, exits, and restricted areas</li>
<li>Maintain knowledge of emergency procedures and assist in evacuations if needed</li>
</ul>
Operational Support (30%):
<ul>
<li>Ability to assist and supply coverage in all hotel departments as needed</li>
<li>Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and Beverage and Maintenance employees as needed</li>
<li>Maintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as needed</li>
<li>Report maintenance or safety issues to the General Manager or Maintenance team promptly</li>
<li>Provide support for early morning arrivals or departures to ensure smooth transitions between shifts</li>
</ul>
 
Other (5%):
<ul>
<li>Complete a daily activity log with pertinent shift information for co-workers and leadership team </li>
<li>Adhere to attendance policies and maintain regular availability for scheduled shifts</li>
<li>May participate in the drivers program or other hotel-related duties as assigned </li>
</ul>
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 
CORE SKILLS AND VALUES:
<ul>
<li>Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure</li>
<li>Company Character: Supports company vision and values</li>
<li>Customer Focus: Builds positive and fruitful customer relationships</li>
<li>Detail Orientation: Is accurate and methodical with details and/or numbers</li>
<li>Ethics Integrity Values: Ably builds trust and is widely trusted</li>
<li>Interpersonal Communication: Relates well with people verbally and in written form</li>
<li>Stress Management: Functions well under stress</li>
<li>Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive</li>
</ul>
PREFERRED EDUCATION &amp; EXPERIENCE:
<ul>
<li>High School Diploma or GED preferred</li>
<li>Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided</li>
<li>Familiarity with basic computer applications such as Microsoft Office is advantageous</li>
<li>Any previous experience in a front desk, reception, or related role is a plus but not mandatory</li>
</ul>
JOB REQUIREMENTS
<ul>
<li>Proof of eligibility to work in the United States</li>
<li>Reliable transportation to and from work</li>
<li>Ability to work a flexible schedule including evening, weekends and holidays</li>
<li>Regular and reliable attendance</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>Must be able to stand on feet throughout work hours</li>
<li>Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently</li>
<li>Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis</li>
<li>While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)</li>
<li>Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs</li>
</ul>
The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.

Hotel Ambassador - SEA

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
 
The Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.
 
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
 
<ul>
<li>Computes bill, posts charges, collects payment, and makes change for guests.</li>
<li>Reconciles daily paperwork.</li>
<li>Makes and confirms reservations.</li>
<li>Provides attentive, cheerful, courteous and professional service to all customers.</li>
<li>Reports safety and security hazards to proper authority.</li>
<li>Keeps records of room availability and guest accounts.</li>
<li>Promotes and sells all aspects of the property, including packages, tickets, and other promotions.</li>
<li>Transmits and receives messages, sets wake up calls.</li>
<li>Routes calls to guest's rooms, other departments and Sault Tribe businesses.</li>
<li>Issues room keys.</li>
<li>Answers inquiries, giving general information and processes calls.</li>
<li>Maintains cash drawer.</li>
<li>Completes end of shift reports.</li>
<li>Communicates with housekeeping staff on room status.</li>
<li>Handles paging for Casino complex.</li>
<li>Maintains log of maintenance issues.</li>
</ul>
 
ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
 
<ul>
<li>Complies with company and departmental policy and procedures.</li>
<li>Assists Bell/Valet with luggage and parking vehicles.</li>
<li>All other job related duties as assigned.</li>
</ul>
 
CONTACTS:
 
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers.
 
PHYSICAL REQUIREMENTS:
 
Position sedentary primarily sitting/lifting of maximum of 10 pounds. Physical factors include constant standing, use of hearing and typing; frequent walking, pushing/pulling, use of near/midrange/far vision, depth perception, and color/field of vision and bending. Working conditions include frequent exposure to noise and air quality; occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include frequent computer and exposure to equipment and occasional exposure to moving mechanical parts and chemicals.
 
REQUIREMENTS:
 
Education: High School diploma or equivalent required.
 
Experience: One year of experience working in the Hospitality industry preferred.
 
Knowledge, Skills and Abilities: Must have knowledge of principles and processes for providing customer service including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques. Must have working knowledge and be able to use word processing and spreadsheet and data base software. Must have working knowledge and be able to use office machines, such as calculator, copier, fax, printer and computer. Must be able to communicate effectively both orally and in writing. Must be able to maintain an effective working relationship with supervisory personnel, coworkers and the general public. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred.
 Job Posted by ApplicantPro

1,229 hotel-front-office-supervisor Jobs