<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk leader with 2 years of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Great job with advancement opportunities. Applicants should be strong leaders who love working&nbsp;with people and want to develop.
 
Full-time with benefits and a flexible schedule available.
 
If this sounds like you, apply today. Come join our Team!
 
Compensation: $16-18/hr
Compensation:
$16 - $18 hourly
Responsibilities:
<ul>
<li>You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards</li>
<li>Hold responsibility for the front desk budget and order any necessary office supplies with oversight of upper leadership</li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Direct front desk operations and ensure customer service meets our high standards for guest satisfaction</li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Order items for the Market</li>
<li>Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies</li>
</ul>
Qualifications:
<ul>
<li>Applicants should be strong leaders who love working with people</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry</li>
<li>Possess excellent management skills, communication skills, and multitasking skills</li>
<li>Applicants must have flexible availability (Nights and weekend availability)</li>
<li>PEP experience is a plus (Hilton Computer Systems)</li>
</ul>
About Company 
Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.
Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Hotel Front Office Supervisor

<h3>Job Description</h3>
Job Description
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
DUTIES &amp; FUNCTIONS 
<ul>
<li>Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.</li>
<li>As needed, assist with scheduling, hiring and training front desk employees.</li>
<li>Monitors, coaches, and evaluates guest service representatives and night auditors.</li>
<li>Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.</li>
<li>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li>
<li>Follow all cash handling and credit policies.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Balance and prepare individual paperwork for closing of shift according to hotel standards.</li>
<li>Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.</li>
<li>Be familiar with all in-house groups.</li>
<li>Have knowledge of emergency procedures and assist when needed.</li>
<li>Fill in and support coworkers and team as needed to ensure efficient operation.</li>
<li>Perform duties, special assignments and projects as requested by management.</li>
<li>Ability to communicate in English &amp; Spanish preferred.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li> High School diploma/GED or equivalent education/experience required. </li>
<li> Experience in a hotel or a related field preferred. </li>
<li> 2+ years of front desk experience required. </li>
<li> Computer experience with basic proficiency in Microsoft office and hotel property management systems required </li>
</ul>

Hotel Front Office Supervisor - Grayson Hotel

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Handle the front desk budget and order office supplies as needed</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Bookkeeping skills and experience with MS Office a plus</li>
<li>High school diploma or equivalent certification required (GED)</li>
<li>Possess excellent management skills, communication skills, and multitasking skills</li>
<li>2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry</li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
Homewood Suites by Hilton Holyoke-Springfield- 375 Whitney Avenue, Holyoke, MA 01040
We are looking for Front Office Supervisor to join our Team!
Our Homewood Suites by Hilton in Holyoke is an extended stay hotel, with 114 suites with full kitchens for our guests to enjoy. We’re off I-90, a four-minute drive from Holyoke Mall and 15 minutes from The Big E. Springfield. We’re also 10 miles from Six Flags New England, and Mount Holyoke, Amherst, Elms, Smith, and other colleges are within 30 minutes. A great place to stay – a great place to work. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.
Responsibilities include:
<ul>
<li>Assists in overseeing guest services and front office operations; ensuring superior service is a priority.</li>
<li>Foster a positive, cooperative work environment between front office staff and management.</li>
<li>Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. </li>
</ul>
<ul>
<li>Front Desk Duties:</li>
<ul>
<li>Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.</li>
<li>Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.</li>
<li>Handles cash, credit card information and goods at the property</li>
<li>Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.</li>
</ul>
<li>Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Midshifts - 10 AM-7 PM Weekend Availability needed. Must be flexible.</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
<ul>
<li>Customer Service experience, in a hotel setting preferred.</li>
<li>Marriott experience is a plus.</li>
<li>High School diploma or equivalent is preferred.</li>
<li>Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.</li>
<li>Must have valid drivers license, and acceptable driving history subject to company approval .</li>
</ul>
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Wellness Programs</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
PM Front Office Supervisor (Must work weekends, some managerial duties included)
 
Position Purpose:
The PM Front office Supervisor is responsible for ensuring all guests are greeted promptly and with courteous service. The Front Office Supervisor is responsible for training of front desk associates, being proficient in our property management system, address guest complaints or issues, and ensures a smooth and efficient front office operation. Checks guests out of the hotel. Assists with ordering and scheduling. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Strives for excellent guest satisfaction and works with their team to ensure guests are taken care of efficiently and with positively outrageous service.
 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs.
 
ESSENTIAL FUNCTIONS
• Trains front office staff of the proper check in/ check out procedures per hotel standards.
• Ensures outstanding customer service at all times.
• Maintains a friendly and professional demeanor at all times.
• Handles stressful situations calmly.
• Supervises daily shift processes to ensure all team members adhere to standard operating procedures and are friendly and attentive to all guests needs.
• Resolves customer issues quickly and efficiently to maintain a high level of guest satisfaction
• Builds strong relationships with all associates and departments.
• Maintains a high level of communication with all departments and the general manager
• Produces front desk schedules
• Assists in order of front office supplies and market items
• Actively works the desk and completes the registration process by inputting and retrieving information from our property management system. Confirms pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally delivers the room number. Provides friendly service while making sure to hit all required steps of check in and check out per hotel and Marriott standards.
• Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate department or manager for decisions and actions.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Ensures safety and security at all times.
• Works nights and weekends as the MOD
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the company.
• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Assist with van driving as needed
• Operate various office machines
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

PM Front Office Supervisor - Aloft Hotel

<h3>Job Description</h3>
Job Description
At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.
Best Western Ponderosa Lodge is searching for a Front Desk Supervisor to join our team. Working closely with the General Manager, our Front Desk Supervisor will help oversee hotel operations including guest relations, front desk, housekeeping, and maintenance. Representing the hotel to the guest throughout all stages of the guest’s stay, you will work with all hotel staff to ensure every guest experiences superior customer care. This role is crucial to the success of the hotel as the image we present to our guests and the community is one of a necessary institution in the Sisters area. We’re looking for a Front Desk Supervisor who wants longevity in their career and a sense of pride and purpose at the end of each workday.
Job Responsibilities:
• Creates a service environment focused on the guest, with a passion for high standards in cleanliness. Responds promptly to customer needs, including investigating and acting upon complaints from guests. Ensures all guest service issues are resolved prior to guests leaving the property
• Hires, trains, and evaluates front desk personnel including proper documentation is completed in a timely fashion
• Supervises the hotel in the absence of the General Manager. Functions as an administrative link between and among departments
· Maintains an inventory of vacancies, reservations, and room assignments
· Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
· Knows room locations, types of rooms available, and room rates
· Registers arriving guests and assigns rooms
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
· Knows daily activities and meetings taking place in the hotel
· Reports any unusual occurrences or requests to the manager or assistant manager
· Processes guest check-outs and handles monetary transactions
• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
• Organizes and monitors group blocks and provides group rates
• Redeems points for BWR, input commissions, and rewards points on MyBestWestern.com.
• Prepares work schedules for staff based on projected occupancy
• Ensures good safety practices of employees and guests throughout the hotel, assisting in the maintenance of proper emergency and security procedures
• Must be punctual and dependable with regular attendance
• Ensures employees take scheduled breaks within all federal/state labor laws
• Identifies and resolves problems promptly and develops alternative solutions
• Coordinates staff training, including MSDS, OSHA, and safety policies
• Maintains lost and found records and facilitates guest correspondence
• Maintains absence records on department personnel including updating timecards and spreadsheets
• Verifies timecards are correct and turned over to management in a timely fashion
• Maintains a friendly, cheerful, and courteous demeanor always
• Maintains customers’ privacy
• Maintains a high level of professional appearance and demeanor
• Treats all coworkers with respect
• Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
• Assists with breakfast and housekeeping and laundry as needed
• Performs other duties as assigned
Successful Candidates Must Have:
• Eighteen years of age or older
• High school diploma or equivalent
• Five years prior hotel facility operations experience, supervisory experience desired
• Basic accounting, purchasing, and inventory skills
• Prior customer service experience preferred
• Computer skills such as typing and navigating property management software required
• Knowledge of surrounding areas and local events
What We Offer:
· Best Western Rewards and Hotel Discounts
· Employer-sponsored Medical, Dental, and Vision benefits
· Paid time off
· Free breakfast on workdays
Knowledge Skills and Abilities:
• Excellent customer service skills, including ability to communicate with guests, staff, and the public in a professional and hospitable manner
• Self-motivated and able to properly perform job duties and responsibilities with minimal supervision and/or in stressful situations
• Organized, with strong attention to detail and problem-solving skills
• Ability and willingness to take direction and supervision from management regarding job duties and task assignments
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
· Skilled in the use of front office equipment such as computers, keyboards, printers, etc.
· Knowledge of proper telephone etiquette
· Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
· Ability to multi-task and prioritize in a fast-paced environment
· Ability to learn and perform security, safety, emergency, and accident prevention policies and procedures
• Ability to work on software/hardware as directed by management
• Ability to work a flexible schedule, including long or irregular hours, weekends, and holidays
Company DescriptionOne of the most picturesque areas of Central Oregon, our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. 
<h3>Company Description</h3>
One of the most picturesque areas of Central Oregon, our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years.

Best Western Ponderosa Hiring Front Desk Supervisor

<h3>Job Description</h3>
Job Description
Guest Services / Front Desk Supervisor 
Our Culture: 
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. 
Job Description: 
Guest Services / Front Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. 
The job is simple: 
Focus on ways to promote and engage in internal growth programs. 
Continuously exemplify and live by our Culture. 
Meet/exceed our company goals and three metrics. 
<ul>
<li>Complete all required training </li>
<li>Have proven advanced knowledge and skills related to guest services, PMS systems and basic supervisory skills</li>
<li>Adhere to all standard operating procedures and property specific brand standards </li>
<li>Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests </li>
<li>Provide personalized, friendly service to every guest and associate</li>
<li>Assist in overseeing the Front Office and maintains a high standard </li>
<li>Monitor and evaluate guest satisfaction </li>
<li>Recognize regular and VIP Guests promoting Brand loyalty program </li>
<li>Maximize room occupancy at best rates </li>
<li>Promote other services and facilities of the hotel through up-selling techniques </li>
<li>Assist with other departments when necessary </li>
<li>Comply with hotel security, fire regulations, and all health/safety regulation and legislation </li>
<li>Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs </li>
<li>Have knowledge of surrounding area</li>
</ul>
Necessary Skills:
<ul>
<li>Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. </li>
<li>Must be responsible for security of guests, fellow employees and hotel assets </li>
<li>Have knowledge of fire alarm system and evacuation procedures </li>
<li>Able to report to scheduled shifts </li>
<li>Able to communicate effectively in writing, by telephone and in person </li>
<li>Able to work a flexible schedule </li>
<li>Is organized, honest, and works well with others </li>
<li>Maintain a clean and attractive work area, uniform, and person </li>
<li>Has the highest degree of integrity and is humble, living by the Golden Rule</li>
<li>Able to work with people from diverse cultures and backgrounds</li>
<li>Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.</li>
<li>Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds </li>
<li>Can perform work for 8 hours and work in a restrictive space/environment. </li>
<li>Must have eyesight enabling vision both near and far </li>
<li>Must be able to use/lift arms for up to 8 hours </li>
<li>Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated</li>
<li>Have finger dexterity for operating equipment such as PMS systems and computers.</li>
<li>Must speak in a clear, understandable voice, hear at a basic level, and understand English </li>
<li>Must be able to write effectively to communicate guest needs and operational items for team.</li>
</ul>
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
 
NOTE: Vision Hospitality Group, LLC participates in e-verify prior to employment. 
This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals. Vision Hospitality Group LLC, offers the following benefits:
 
Vision Hospitality Group LLC, offers the following benefits:
<ul>
<li>Paid Time Off</li>
<li>Optional Health, Wellness and Care benefits</li>
<li>Health Reimbursement Program</li>
<li>Flexible Spending Account</li>
<li>Stay Discounts</li>
<li>Optional Company paid Life Insurance</li>
<li>401(k) and 401(k) matching</li>
<li>Employee Assistance Program</li>
<li>Several Voluntary and Supplemental Insurance Options</li>
<li>Select Paid Holidays and One Personal Floating Holiday</li>
<li>Loyalty Incentives and Other Unique Incentive Programs</li>
</ul>

Guest Services / Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionFront Desk Agent
As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
<ul>
<li>You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.</li>
<li>Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.</li>
<li>You will report to the Front Office Manager or Front Office Supervisor.</li>
<li>A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.</li>
</ul>
Education &amp; Experience
Hotel experience is always a plus! Applicants should have:&nbsp;
<ul>
<li>A combination of education and experience.</li>
</ul>
What You’ll Need to Succeed
<ul>
<li>Eligible to work in the United States</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations</li>
<li>Availability to work a flexible schedule, including evenings, weekends, and holidays if needed</li>
<li>A warm, professional demeanor that reflects HVMG’s Culture of Excellence </li>
</ul>
Why Our Associates Love HVMG
<ul>
<li>Career growth opportunities across our nationwide portfolio</li>
<li>Flexible scheduling (full-time and part-time options)</li>
<li>Access up to 40% of your earned wages before payday with PayActive </li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Full healthcare benefits: medical, dental, and vision</li>
<li>401(k) with guaranteed 4% match and no vesting period</li>
<li>Exclusive hotel and food &amp; beverage discounts</li>
</ul>
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG&nbsp; is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Front Desk Agent

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
Position: Valet Dispatcher
Location: Loews Kansas City Hotel
Pay rate: $15.00 - $16.00 per hour 
BASIC FUNCTION

As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.
Responsibilities include but are not limited to the following:
<ul>
<li>Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles</li>
<li>Monitor the amount of time guests wait for their vehicle to ensure it meets the property’s service standard</li>
<li>Secure and keep track of all guest vehicle keys</li>
<li>Accept and process valet fees (if applicable)</li>
<li>Answer the telephone using proper telephone etiquette</li>
<li>Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed</li>
<li>Respond to customer questions/issues in a prompt and courteous manner</li>
<li>Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager</li>
<li>Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door</li>
<li>Help maintain the cleanliness of the area around garage office</li>
<li>Be on time for every scheduled work day</li>
<li>Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts</li>
<li>Assist Supervisors and Managers with additional duties, as assigned</li>
</ul>
 
Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.

Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money. 
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. 
Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio. 
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

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