<h3>Job Description</h3>
Job Description
<ul>
<li>Check guests in and out.</li>
<li>Answer telephone calls and multi-task between guests in front of you and guests calling.</li>
<li>Be a primary point of contact for guest inquiries and complaint resolution.</li>
<li>Taking individual and group room reservations and perform accurate input of reservation information into the Property Management System</li>
<li>Ensure you remain informed of pertinent information for the hotel and the market, such as restaurants and attractions</li>
<li>Training of Front Desk Agents</li>
<li>Resolve guest issues prior to escalating to management</li>
<li>Other support as needed from time to time</li>
</ul>
All Front Desk Supervisors are expected to have, at minimum, the following abilities and knowledge:
<ul>
<li>One year of hotel front desk experience in a similar quality hotel</li>
<li>Ability to multitask and work well under pressure.</li>
<li>Represent the hotel well and resolve guest issues.</li>
<li>Must be able to speak, read, write and understand the primary language(s) used in the workplace. English is a requirement.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
</ul>
This is a full-time position and open availability is required. These positions are meant to be trained to potentially join the management team as openings become available.

Front Office Supervisor- Warwick Hotel Denver

<h3>Job Description</h3>
Job Description
Location Available:
<ul>
<li>North Bergen, NJ</li>
</ul>
Ideal Candidate for This Role:
<ul>
<li>The ideal candidate for this role is someone with managerial or supervisory concierge experience with gracious customer service skills with the ability to multitask. A Lead Concierge with great people skills who can troubleshoot seamlessly. The Lead Concierge will be responsible for maintaining the property and ensuring all maintenance, janitorial and package deliveries are handled appropriately.This candidate will also oversee all services provided on the property. </li>
</ul>
Rewards:
<ul>
<li>Paid time off</li>
<li>Medical/Vision/Dental benefits</li>
<li>Referral bonuses</li>
<li>Retirement Plan</li>
<li>Mentorship Program</li>
<li>Learning and Leadership opportunities
<ul>
<li>Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business.</li>
</ul>
</li>
<li>Training &amp; Development </li>
</ul>
Position Description The Lead Concierge/Manager oversees all shifts and services provided. Along with their staff, they ensure the smooth and safe operation of the building. Visitors, package deliveries, daily activities are examples of information tracked in the building’s property management computer software by the Concierge team. The Lead Concierge/Manager oversees the door and security staff. Using clear communication skills, the Lead Concierge/ Manager will report incoming visitors to residents and direct visitors to appropriate unit or building location. In a professional manner, residents are to be notified when their packages/mail/shipment have arrived and deliver them to units upon request if applicable. Using clear and concise communications the Lead Concierge/Manager will answer and dispatch incoming calls or requests. They must be able to multi-task and manage resident/administrative requests while providing a welcoming experience to all who enter the building. This Lead Concierge/Manager must be able to professionally interact with building vendors, residents and building management. 
Responsibilities
<ul>
<li>Experience leading and training a team and oversee all APC service functions.</li>
<li>Ability to monitor and maintain performance/service levels.</li>
<li>1-5 years of hospitality/customer service experience.</li>
<li>Adhere to APC location site Standard Operating Procedure (SOP) and site training.</li>
<li>Well groomed, professional appearance, clear communication skills with an approachable demeanor.</li>
<li>Comfort using communication technology (i.e., handheld radios, telephones, computers, etc.).</li>
<li>Internet and social media research.</li>
<li>Microsoft Office experience.</li>
<li>Knowledge of/or willingness to, learn the area and local activities in both NJ and NY. </li>
<li>Understanding of confidentiality as it relates to APC, Location Site Property Managers, Co Workers, Residents, and their guests/vendors. </li>
<li>Ability to execute APC menu of provided services in a timely manner with minimal oversight. </li>
<li>Ability to independently navigate and troubleshoot unpredictable situations that may arise including minor maintenance issues. </li>
<li>Ability to think preemptively and provide preemptive service. </li>
<li>Physical demands described in this job description must be met to perform essential job functions.</li>
<li>All other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent required.</li>
<li>1-5 years of hospitality/customer service.</li>
<li>Microsoft Office experience.</li>
</ul>
Preferred Experience:
<ul>
<li>1 year of office/administrative experience.</li>
<li>1 year of managerial high-end residential or hotel experience.</li>
<li>Knowledge of Carson and/or BuildingLink software.</li>
</ul>
Position Type/Expected Hours of Work
<ul>
<li>This position requires weekend availability </li>
</ul>
Who is APC? APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle and Door Greeter services for residential buildings, healthcare facilities &amp; corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we would love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within.
Contact us:
<ul>
<li>Call: (973) 857-2008 x103 (If no one is available to take the call, please leave a message) </li>
</ul>

APC is an equal opportunity employer. APC does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Manager/Lead Concierge

<h3>Job Description</h3>
Job DescriptionJoin our team today! 
We are searching for a Front Office Supervisor to enhance the guest experience at our two stunning hotels in Sarasota, FL—Ameniti Bay and Magnolia Pointe, BW Signature Collection. In this position, you will manage guest service operations, guide our team of fantastic Front Desk Agents, and ensure that all guests receive outstanding service at both properties, which are conveniently located next to each other. If you have experience in hotel front office roles and are dedicated to delivering exceptional hospitality in a leadership position, we invite you to apply today!
JOB SUMMARY: To support the Assistant General Manager and General Manager in managing Front Desk operations by overseeing, guiding, and supervising Front Desk staff.
 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment</li>
<li>Ensure all Front Desk employees are adhering to rate and credit policies and procedures</li>
<li>Expertise in property management systems</li>
<li>Knowledge of all emergency procedures and how to act on them</li>
<li>Ensure any cash overage/shortage is accounted for and balanced</li>
<li>Maintain a clean, organized and well supplied Front Desk area</li>
<li>Ensure lobby is well maintained</li>
<li>Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies</li>
<li>Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis. </li>
<li>Review all shift checklists and red book daily for completion and accuracy</li>
<li>Review Guest Service Scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service</li>
<li>Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs</li>
<li>Participate in monthly Profit/Loss review</li>
<li>Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately</li>
<li>Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Computer software skills</li>
<li>Communication both verbal and written</li>
<li>Flexibility with schedule and dependable </li>
<li>Customer focus, time management and problem solving skills</li>
<li>Strong leadership abilities</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>1-2 years of hotel experience, preferably in a supervisory role </li>
</ul>
 
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required 
 
BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Day-1 Medical, Dental &amp; Vision insurance options</li>
<li>Paid time off</li>
<li>Travel &amp; hotel discounts</li>
<li>401(k) with company match</li>
<li>Bonus potential</li>
<li>And more!</li>
</ul>
SUPERVISORY RESPONSBILITY
This position oversees the front desk employees as well as, if applicable, the breakfast hosts.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
 
WHO WE ARE 
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. 
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, &amp; and Colorado. Additionally, we regularly integrate new hotels into our portfolio. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>

Dual Front Office Supervisor

<h3>Job Description</h3>
Housekeeping Manager
<ul>
<li>New York, NY, USA</li>
<li>Full-time</li>
<li>Job-Category: Rooms</li>
<li>Job Type: Permanent</li>
<li>Job Schedule: Full-Time</li>
</ul>
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit <a href="https://careers.accor.com/" target="_blank">https://careers.accor.com/</a>
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.
Compensation: $77,000 - $79,000 per annum plus bonus
Essential Job Functions:
<ul>
<li>Begin Day by inspecting all showrooms, out of order and vacant clean room</li>
<li>Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis</li>
<li>Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments</li>
<li>Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness</li>
<li>Inspects and update all vacant clean inspected rooms in the computer as soon as they become available</li>
<li>Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily</li>
<li>Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed </li>
<li>Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed </li>
<li>Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm </li>
<li>Upon guest departure re-check room for any forgotten item</li>
<li>Maintain database of guest preferences</li>
<li>Report all room discrepancies with front desk daily before the end of shift.</li>
<li>Report Engineering deficiencies daily to Housekeeping Office Coordinator </li>
<li>Encounters all guests and employees in a professional, service-oriented manner</li>
<li>Report and handle all guest requests, complaints and service related issues</li>
<li>Make recommendations to improve service and ensure more efficient operation</li>
<li>Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting</li>
<li>Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member</li>
<li>Maintaining a good professional relationship with all contacts both inside and outside of the hotel</li>
<li>Establish and maintain effective communication process with the entire hotel departments</li>
<li>Inform Housekeeping Management of any absence from duty, reasons and or request additional days off</li>
<li>Assist with disciplinary action when necessary</li>
<li>Assist with interviews and new hiring process</li>
<li>Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards</li>
<li>Comply with all hotel and departmental standards, policies and procedures</li>
<li>Perform other related duties as requested by supervisor</li>
<li>Adhere to Fairmont Grooming Standards at all times</li>
<li>Comply with all hotel and departmental standards, policies and procedures</li>
<li>Observe health and safety guidelines at all times</li>
<li>Wear safety equipment and/or protection if required</li>
</ul>
Qualifications
Knowledge, Skills and Ability:
<ul>
<li>Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment</li>
<li>Ability to perform assigned duties with attention to detail, speed and accuracy</li>
<li>Excellent written and oral communication skills </li>
<li>Must possess outstanding guest service skills</li>
<li>Must be guest-oriented, enthusiastic with a vibrant personality</li>
<li>Must have “hands on” approach</li>
<li>Must maintain composure at all times and work objectivity in stressful, high-pressure situations </li>
<li>Ability to approach all encounters with guests and employees in a professional manner</li>
<li>Ability to answer all general inquiries in the Hotel and F &amp; B outlet</li>
<li>Must be a good listener and be able to follow instructions</li>
<li>Must be able to utilize all available resources to meet guest needs</li>
<li>Must be a good team player</li>
</ul>
Education - Experience:
<ul>
<li>Excellent English, verbal and written communication skills</li>
<li>Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment</li>
<li>Degree in Hospitality Management a plus</li>
<li>Prior experience in Union Environment highly preferred</li>
</ul>
Physical requirements:
<ul>
<li>Frequently standing and walking around the property</li>
<li>Carrying or lifting items up to 50 lbs</li>
<li>Pushing or pulling items weighing app. 200 lbs</li>
<li>Frequently bending, kneeling, stretching and/ or reaching</li>
<li>Able to perform tasks higher than floor level</li>
</ul>
Additional Information
All your information will be kept confidential according to EEO guidelines.

Housekeeping Manager

<h3>Job Description</h3>
Job Description
Front Office Supervisor
 
Position Purpose:
The Front Office Supervisor is responsible for ensuring all guests are greeted promptly and with courteous service. The Front Office Supervisor is responsible for training of front desk associates, being proficient in our property management system, address guest complaints or issues, and ensures a smooth and efficient front office operation. Checks guests out of the hotel. Assists with ordering and scheduling. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Strives for excellent guest satisfaction and works with their team to ensure guests are taken care of efficiently and with positively outrageous service.
 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs.
 
ESSENTIAL FUNCTIONS
• Trains front office staff of the proper check in/ check out procedures per hotel standards.
• Ensures outstanding customer service at all times.
• Maintains a friendly and professional demeanor at all times.
• Handles stressful situations calmly.
• Supervises daily shift processes to ensure all team members adhere to standard operating procedures and are friendly and attentive to all guests needs.
• Resolves customer issues quickly and efficiently to maintain a high level of guest satisfaction
• Builds strong relationships with all associates and departments.
• Maintains a high level of communication with all departments and the general manager
• Produces front desk schedules
• Assists in order of front office supplies and market items
• Actively works the desk and completes the registration process by inputting and retrieving information from our property management system. Confirms pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally delivers the room number. Provides friendly service while making sure to hit all required steps of check in and check out per hotel and Marriott standards.
• Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate department or manager for decisions and actions.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Ensures safety and security at all times.
• Works nights and weekends as the MOD
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the company.
• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Assist with van driving as needed
• Operate various office machines
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Front Office Supervisor - Voyager Inn

<h3>Job Description</h3>
Job Description
SUMMARY The Housekeeping Supervisor will oversee the housekeeping and laundry area functions and is responsible for the daily shift operations of the housekeeping department. They direct the work of employees to ensure property guestrooms, public spaces and associate areas are cleaned and well maintained. This position also ensures compliance with all policies, standards and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • This Supervisor will mentor staff full-time and part time housekeeping employees, including initiating employment actions such as hiring, firing, and corrective action(s) as needed. • Must maintain excellent attendance and be available to work a variable schedule which includes evenings and weekends • Work closely with the front office staff to communicate room statuses in a timely and efficient manner as well as work with the engineering staff to identify guestroom and public space components that requires maintenance. • Ensures housekeeping staff are aware of work place expectations; providing on-going assistance, training and mentoring to staff; promoting a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforcing procedures and practices through repetition; leading by example and providing on-going constructive feedback. • Maintains a positive and compliant employee relations climate. Will assist in identifying staffing, training, evaluation and counseling needs of housekeeping staff. Promotes support and communication with entire staff. Positively interacts with staff and rapidly solves problems. • The Housekeeping Supervisor will address issues concerning employee performance, ensuring policies are administered fairly and consistently and disciplinary procedures and documentation are aligned with the Employee Handbook. • Maintain confidentiality of proprietary and guest information; protect company assets and guest privacy. • Perform and supervise all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering. • Maintain cleanliness of laundry machinery and laundry areas. • Maintain and monitor stock levels and notify Housekeeping Manager or Assistant Manager of inventory levels weekly or trends. • Will assist in Housekeeping areas including but not limited to the laundry area, public areas, and hotel rooms The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSE, AND REGISTRATIONS • Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications. • Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations. • Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles. EDUCATION AND EXPERIENCE: • High School Diploma or GED required with a minimum of 6 months to one (1) year housekeeping experience and one (1) year supervisory experience (G8) • Minimum of one (1) to (2) years successful Housekeeping experience, with one (1) year successful supervisory experience in a full service hotel, and knowledge of Hotel software (G9). SUPERVISORY RESPONSIBILITIES: Directly supervises all Team Members in the department. Assists in the direct supervision of all department employees on assigned shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. SPECIAL QUALIFICATIONS: Strong organizational skills required. SAFETY REQUIREMENTS: Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as addition subtraction and multiplication tables. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. The Employee is frequently required to lift up to 75 lbs., and have the ability to lift, bend, stoop, push or pull heavy loads and wheeled carts weighing up to 100 lbs. with or without reasonable accommodations and stand for long periods of time with or without reasonable accommodations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee regularly works around mechanical moving parts. The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Housekeeping Supervisor

<h3>Job Description</h3>
Job DescriptionCompany Description 
Ennismore offers our team members and our guests a hip, cutting-edge experiences in the world of hotels and restaurants. We have an exciting job opportunity to join our Team as a Reservations Agent at our Luxury and Lifestyle Call Center in the heart of Miami.
Job Description 
Position is in person, onsite in Miami, FL
Nights, weekends, and holidays may be required
Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&amp;B, Nightlife, Spa, and information for the hotel. The agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to secure a guaranteed reservation whenever possible.
Duties &amp; Functions:&nbsp;
<ul>
<li>Answer all phone calls promptly and in a courteous manner.</li>
<li>Be knowledgeable of current rates, marketing specials, resort operations, and other information necessary to answer guest inquiries.</li>
<li>Know the layout of the hotels including all room types, suites, and meeting rooms.</li>
<li>Have a complete working knowledge of the reservation functions in the Call Center.</li>
<li>Be aware at all times of the selling status of the hotels.</li>
<li>Have a complete knowledge of our special rates and packages and know which benefits are included in each.</li>
<li>Secure all required information from the guest when making a reservation.</li>
<li>Understand and follow the reservation policy pertaining to guarantees, cancellations, and no- shows and communicate them clearly to each guest.</li>
<li>Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.</li>
<li>Process all advance deposits on future reservations and post each deposit to the guest’s reservation.</li>
<li>Balance and run necessary reports daily.</li>
<li>Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, and mail out brochures as requested.</li>
<li>Be aware of and adhere to the rules and regulations of the Call Center.</li>
<li>Participate in departmental meetings assisting in the development of daily operations and the overall Call Center and related areas.</li>
<li>Create and maintain positive relationships with all departments within the hotels and know how they relate to the Call Center.</li>
<li>Be knowledgeable of all Food and beverage venues, operations, events, specials, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.</li>
<li>Where applicable, be knowledgeable of the spa including basic service treatments, rates, and any other information necessary to answer guest inquiries.</li>
<li>Where applicable, be knowledgeable of Nightlife venues, operations, events, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.</li>
<li>Assist with inputting weekend third-party reservations such as Internet and wholesale.</li>
<li>Any other reasonable duties as assigned by the supervisor or manager</li>
<li>We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service</li>
</ul>
ADDITIONAL RESPONSIBILITIES
<ul>
<li>Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.</li>
<li>Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.</li>
<li>Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other team members. Interact with other department personnel and venue staff as needed.</li>
<li>Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.</li>
</ul>
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul>
<li>Attend mandatory meetings including divisional meetings, staff meetings, etc.</li>
<li>Participate in community events and ensure corporate social responsibility goals of the company are met.</li>
<li>Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.</li>
<li>Keep the work area clean and organized.</li>
<li>Ensure confidential documents are kept in a secured area.</li>
<li>When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.</li>
<li>Complete other duties as assigned by the Department Head.</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.</li>
<li>Ensure compliance with The company’s policies and procedures.</li>
</ul>
OTHER DUTIES
<ul>
<li>Assimilate into The company’s culture through understanding, supporting and participating in all The company elements. Demonstrate working knowledge of the service standards.</li>
<li>Regular attendance in conformance with the standards, which may be established by The company from time to time, is essential to the successful performance of this position.</li>
<li>Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.</li>
</ul>
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
Qualifications 
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
<ul>
<li>High School Diploma or equivalent required. Bachelor’s Degree preferred</li>
<li>Minimum one year experience in front desk operations, or other related guest-facing role, and/or one year experience in direct sales, service, or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel</li>
<li>An intermediate to proficient understanding of Computer systems such as Opera, GoConcierge, HotSOS, Microsoft Word, Excel &amp; Outlook is preferred</li>
<li>Enter and locate work-related information using computers and/or point-of-sale systems</li>
<li>Ability to spend extended lengths of time viewing a computer screen</li>
<li>Possess a gracious, friendly, and fun demeanor</li>
<li>Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail</li>
<li>Maintain positive and productive working relationships with other employees and departments</li>
<li>Ability to work independently and to partner with others to promote an environment of teamwork</li>
<li>Must be able to stand or walk a minimum eight-hour shift.</li>
<li>Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.</li>
<li>Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.</li>
<li>Must have excellent communication skills and be able to read, write, speak and understand English.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Hospitality Reservations Agent, Luxury Lifestyle Call Center

<h3>Job Description</h3>
Job Description
Reports To: General Manager
Requirements:
Carry or lifting items weighing up to 50 pounds
Pulling and pushing up to 150 pounds
Frequent standing up and moving
Frequently bending, stooping, and kneeling
Willing to work on weekends, and/or holidays
Must have experience in electrical, plumbing, painting, drywall work, carpentry, outside maintenance,
snow blowing, and shoveling.
Will discuss wage upon interview.
General Responsibilities:
The Maintenance Supervisor oversees hotel maintenance, energy usage and many of the hotel’s safety
and security programs.
Hotel areas maintained under the direction of the chief engineer include public areas, guest rooms,
support areas, machinery, equipment, and grounds.
Primary Functions:
Supervise the maintenance of the hotel so that there are no additional expenses or loss of business
resulting from deferred maintenance.
Review and be knowledgeable of information contained on circulate management reports.
Implement and adhere to all Company purchasing procedures and controls.
Protect the Company’s financial assets.
Be knowledgeable on the safe use of tools, chemicals, supplies, and related materials. Use these
materials safely and according to instructions.
Use hotel supplies and materials efficiently.
Promptly report to the General Manager and correct maintenance deficiencies that may have a negative
effect on guest comfort and/or operating expenses.
Promptly report and correct risks to guest, visitor and employee safety, security, and health to General
Manager.
Coordinate access to guestrooms and timeliness of guestroom maintenance with the housekeeping and
front office departments.
Be knowledgeable of hotel features, amenities, and services.
Adhere to all company policies and procedures.
Participate in job-oriented continuing education programs.
Implement and monitor a formal, documented ongoing preventative maintenance program for all hotel’s
major equipment and machinery.
Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms.
Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all
hotel guests, clients, prospective clients, and agents, as well as, to the community.
Adhere to all laws and regulations regarding workplace safety and health. Educate employees on such
laws and regulations and actively promote their adherence to those laws and regulations.
Specific Responsibilities
Complete and post daily work checklists and special project checklists.
Conduct daily tours of all hotel facilities to discover and correct maintenance deficiencies, conditions
that negatively affect guest experience and conditions that risk the security safety or health of the hotel,
guests, or other visitors. Including but not limited to, trash disposal in public areas.
Report and investigate losses of company assets.
Tactfully and professionally handle special guest situations and problems.
Report guest comments to the general manager and the front desk staff.
Respond to written and verbal work orders originating from the front desk, housekeeping staff and
management.
Deliver requested items to guestrooms, such as bedding, pillows, cribs, rollaway beds, towels, light bulbs
and supplies when requested by the supervisor or front desk staff.
Report the status of maintenance assignments to the front desk, housekeeping, and management.
Repair and clean mechanical equipment. Perform preventative maintenance on mechanical equipment.
Complete special projects, including but not limited to, painting, refinishing, plumbing, flooring, wall
treatments, landscaping, demolition, construction, electrical, carpentry, refrigeration, and other projects.
Repair and clean furniture, fixtures, and equipment in the hotel’s guest rooms, public areas, storerooms,
offices, workshops, support areas, garage, and outdoor areas.
Secure guestrooms, storerooms, mechanical rooms, and work areas. Secure hotel equipment and
supplies.
Maintain comprehensive records on guestroom maintenance and preventive maintenance.
Complete other assignments and perform other duties as directed by management.
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and
goals.

MAINTENANCE

<h3>Job Description</h3>
Job Description
Front Office Manager
 
Position Purpose:
We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a front office team that will help bring this hotel to success! 
 
The Benefits of Being Part of OUR Family: 
* Medical, Dental and Vision coverage 
* Life Insurance 
* Paid personal time off 
* Leadership and Management Training Programs 
* 401K Retirement Plan 
* A PATH for your future! 
* Discounted room rates 
* A FUN PLACE TO WORK 
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs. 
EXAMPLE OF ESSENTIAL FUNCTIONS:
<ul>
<li>Manages Front Desk operations to ensure the highest level of guest service and operational efficiencies with regard to the check-in and check-out process. </li>
<li>Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue and profitability. </li>
<li>Compiles reports as may be required including rate and availability calendar; Interviews, trains, supervises, counsels, schedules and evaluates, manages and motivate all front desk associates. </li>
<li>Works with and communicates effectively and efficiently with housekeeping and maintenance departments </li>
<li>Encourages a team spirit amongst the associates providing leadership and guidance. </li>
<li>Uses effective and sound management skills &amp; judgement to solve issues for best possible outcomes. </li>
<li>Ensures compliance with Marriott standards to ensure consistent high quality guest relations. </li>
<li>Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly. </li>
<li>Organize, conduct and/or attend meetings to obtain and disseminate pertinent information. </li>
<li>Implements and monitors all Marriott promotions and programs. </li>
<li>Ensures that all management company SOPs are fully complied with. </li>
<li>Supports and embraces management company culture and core values. </li>
<li>Assumes additional assignments and responsibilities as may be directed by hotel’s general manager. </li>
</ul>
Qualifications:
<ul>
<li>Minimum of one-two years’ experience as a Front Office Manager or Front Desk Supervisor. </li>
<li>Experience in a Marriott select service hotel(s) preferred. </li>
</ul>
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Front Office Manager - Voyager Inn

<h3>Job Description</h3>
Job Description
Hotel:
Charleston Embassy Suites 300 Court Street Charleston, WV 25301 Assistant Chief Engineer Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence 
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
<ul>
<li>Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li>
<li>Invest in Your Future - 401(k) plan with company match.</li>
<li>Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li>
<li>Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li>
<li>Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li>
<li>Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li>
</ul>
__________________________________________________
Availability: Full Time, Flexible AM and PM Shifts
Pay Range: $45-54k annually
Join Charleston Embassy Suites as an Assistant Chief Engineer, where you will play a pivotal role in maintaining our prestigious property's operational excellence!
In this dynamic position, you will work closely with the Chief Engineer, ensuring all systems function seamlessly and our guests enjoy a superior experience at every turn. Your hands-on expertise will drive essential maintenance operations, while your innovative approach will contribute to sustainable practices and cost-effective solutions.
Collaborate with a diverse team of hospitality professionals, including the housekeeping and front desk departments, fostering a culture of efficiency and responsiveness. This role offers a unique opportunity for growth within Hilton's extensive network, empowering you to refine your leadership skills and advance your career.
Embrace the chance to make a significant impact in a vibrant, fast-paced environment that values initiative and professional development!
Responsibilities
<ul>
<li>You shall oversee the daily operations of the engineering department, ensuring all equipment and systems are functioning optimally to maintain a high standard of guest satisfaction.</li>
<li>We expect you to collaborate closely with the Chief Engineer to plan and execute preventative maintenance programs effectively, minimizing downtime and enhancing operational efficiency.</li>
<li>You will manage and guide a team of engineers and technicians, providing them with clear instructions, support, and development opportunities to foster a productive work environment.</li>
<li>We require that you conduct regular inspections of the property's facilities and infrastructure, identifying areas for improvement and implementing solutions promptly.</li>
<li>You shall monitor energy consumption patterns and implement initiatives to enhance energy efficiency throughout the hotel, aligning with environmental sustainability goals.</li>
<li>We expect you to coordinate with external contractors and vendors as needed, ensuring all projects are completed on time, within budget, and up to quality standards.</li>
<li>You will be responsible for maintaining detailed records of all maintenance activities and repairs, ensuring compliance with safety regulations and company policies.</li>
<li>We rely on you to assist in emergency situations by executing established protocols swiftly and effectively, safeguarding guests and staff.</li>
</ul>
Requirements
<ul>
<li>You must demonstrate proficiency in managing and overseeing maintenance operations of all building systems, including HVAC, plumbing, electrical, and mechanical systems.</li>
<li>We require you to possess strong problem-solving skills to effectively troubleshoot and resolve engineering issues that may arise within the property.</li>
<li>Your role will involve collaborating with contractors and vendors to ensure timely completion and quality of work on ongoing projects.</li>
<li>You should have experience in maintaining compliance with local codes and regulations related to building safety and environmental health standards.</li>
<li>We need you to excel in implementing preventive maintenance programs to minimize downtime and extend the life of equipment and facilities.</li>
<li>You are expected to manage emergency situations efficiently, ensuring safety protocols are followed and disruptions are minimized.</li>
<li>We seek your ability to lead a team by providing guidance, training, and motivation to ensure high performance in daily engineering tasks.</li>
<li>You should be proficient in using computerized maintenance management systems (CMMS) for tracking work orders and managing inventory efficiently.</li>
</ul>
Qualifications:
Required Prior Experience:
2+ years of engineering experience to include mechanical, electrical and plumbing
Preferred Prior Experience: 
Prior supervisor/leadership experience
Prior Hotel Experience
Experience working with industrial laundry &amp; kitchen equipment
Preferred Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
HVAC Certification
Required Technology:
Basic computer knowledge
Ability to use web-based applications
Physical:
Lifting up to 50lbs occasionally
Lifting up to 15lbs regularly, standing, bending, pushing and/or pulling. 
Ability to navigate the property for up to four (4) hours within a shift
Other:
Flexible to working days, early mornings, evenings, nights, weekends and holidays.
_____________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: <a href="https://www.atriumhospitality.com/privacy-policy" target="_blank">https://www.atriumhospitality.com/privacy-policy</a>

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