Position Summary The Lead Spa Concierge assists the Supervisor, Operations Manager, and Director in leading the reception team to maintain five star standards. They help train and coach all concierge as well as oversee the day to day front desk operations and will also act as manager on duty (MOD) in the absence of a Spa Manager. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities 
<ul>
<li>Fulfill all job responsibilities of the Spa Concierge position. </li>
<li>Process all daily front of house spa transactions. </li>
<li>Monitor current and future appointments (making sure that tickets are posted, appointments booked correctly, notes are in the systems, therapists preferences noted, miss-bookings fixed ahead of time to prevent potential issues from arising). </li>
<li>Book and coordinate appointments and provide excellent guest service. </li>
<li>Welcome the guests and provide them with excellent check in and check out procedures. </li>
<li>Solve guest issues. Any major guest disputes are to be communicated to spa managers immediately. </li>
<li>Train front desk staff as needed by the Spa Supervisor. </li>
<li>Support Spa Manager's direction and relate any guest and/or employee feedback. </li>
<li>Apply and utilize new front desk procedures. </li>
<li>Keep the front desk organized and the retail area fully stocked, organized and clean at all times. </li>
<li>Oversee the front desk team in the absence of the Operations manager, ensuring that all front desk standards are being met. </li>
<li>Prepare cards &amp; small gifts for guest celebrations. </li>
<li>Motivate and lead by example the front desk staff. </li>
<li>Encourage all concierge to maximize revenues by up selling, selling retail, etc. </li>
<li>Act as Manager on Duty (MOD) in absence of Spa Manager. </li>
<li>Perform Manager on Duty (MOD) responsibilities and handle guest complaints, concerns &amp; recommendations. </li>
<li>Work closely with all spa staff including therapists &amp; attendants promoting team work to ensure smooth operation of the spa. </li>
<li>Uphold guest service standards at all times in accordance with Biltmore, departmental and leading hotel standards. </li>
</ul>
 Requirements Team Lead Responsibilities •Responsible for supporting management in conducting internal department audits of all LHW Standards for their specific department. •Attend all Biltmore Hotel Team Lead meetings facilitated by the Training &amp; Development Manager. •Required to complete the department quota of audits per week/per month as assigned by the Department Head and Training &amp; Development Manager. •Assist managers/ supervisors in creating and maintaining current department training manuals and training new and existing employees. Experience and Education Required •Education High School Diploma is required •Experience Minimum one year experience as Spa Concierge required Skills Required •Must be able to: o Speak, read, write and understand the English language. o Compute accurate mathematical calculations. o Provide legible communication and directions. o Perform job functions with attention to detail, speed and accuracy. o Prioritize and organize. o Think clearly, remaining calm and resolving problems using sound judgment. o Follow directions thoroughly. o Understand guest's service needs. o Work cohesively with co-workers as part of a team. o Work with minimal supervision. o Maintain confidentiality of guest information and pertinent resort data. o Use a computer keyboard and possess basic typing skills. o Possess moderate to advanced computer skills. o Work in a dynamic and constantly changing environment. o Adept to multitasking. Physical Demands •Must be able to: o Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance o Stand, sit, or walk for an extended period of time or for an entire work shift o Reach overhead and below the knees, including bending, twisting, pulling, and stooping o Use, carry, and operate all necessary office equipment using finger dexterity. Physical Demands (Continued) o Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. o Visually look at a computer for extended periods of time. o Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria •Team Player o Demonstrates co-operation within the team and with other departments o Listens carefully and works well with others o Has a positive influence on others in the team and clearly enjoys working with people •Guest Focused o Anticipates guests' needs and is sensitive to people from all cultures o Has a natural, warm smile and a friendly and passionate approach o Demonstrates confident, helpful and genuine behavior with internal and external guests •Delivers their Best o Has energy and sense of urgency for his/her work o Resourceful, makes things happen and looks for ways to work more efficiently o Always looks their best and acts appropriately (e.g. approaching guests, body language) •Composed o Able to stay calm under pressure o Demonstrates maturity and ability to cope with the unexpected o Never lets personal feelings interfere with delivering the highest standards •Trustworthy and responsible o Excellent records of attendance and punctuality o Is reliable and demonstrates the ability to work without supervision o Demonstrates a high level of personal integrity, honesty and trust •Time Management o Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities o Makes decisions in a timely manner •Listening o Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Lead Spa Concierge

Pay: $22.85 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: 
<ul>
<li>Medical, Dental, and Vision insurance </li>
<li>Health savings account </li>
<li>Telehealth resources </li>
<li>Life insurance </li>
<li>401K with employer match </li>
<li>Paid vacation time off </li>
<li>Paid parental leave </li>
</ul>
Essential Duties &amp; Responsibilities
<ul>
<li>Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments </li>
<li>Ensures daily success of check-in standards and operational efficiencies </li>
<li>Provides coaching, encouragement, and recognition to pack members regularly </li>
<li>Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members </li>
<li>Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate </li>
<li>Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department </li>
<li>Understands and participates in scheduling of staff, execution of labor management and forecasting </li>
<li>Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members </li>
<li>Monitors performance of agents, providing real time feedback and coaching </li>
<li>Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met </li>
<li>Participates in recruitment and selection of talent for the guest service team </li>
<li>Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS </li>
<li>Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. </li>
<li>Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair </li>
<li>Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs </li>
<li>May also assist in supervising bell, valet and night audit and other roles as needed </li>
</ul>
Basic Qualifications &amp; Skills
<ul>
<li>High School diploma or GED </li>
<li>Minimum of 1 year prior experience Rooms Division/Front Desk </li>
<li>Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook </li>
<li>Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills </li>
<li>Proficient in both written and spoken English </li>
<li>Ability to work flexible schedule including nights, weekends, holidays as needed </li>
</ul>
Desired Qualifications &amp; Traits
<ul>
<li>Associate's degree or higher in hospitality or related field </li>
<li>Experience with Opera or similar system </li>
<li>Previous hotel experience, preferably in a large family resort or hotel </li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift 30lbs. </li>
<li>Ability to stand/sit for long periods of time. </li>
<li>Ability to bend, stretch and twist </li>
</ul>
 Application Instructions: Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Guest Services Supervisor

<h3>Job Description</h3>
Pay: $22.75 per hour 
 
At Great Wolf, the&nbsp;Food Outlet Supervisor&nbsp;brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Hiring immediately with full-time, part-time, and flexible scheduling&nbsp;&nbsp;
 
Join our Pack:&nbsp;&nbsp;&nbsp;
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels&nbsp;&nbsp;&nbsp;
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives&nbsp;&nbsp;&nbsp;
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training&nbsp;&nbsp;&nbsp;
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund&nbsp;&nbsp;&nbsp;
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.&nbsp;&nbsp;&nbsp;
Benefits:&nbsp;&nbsp;&nbsp;
<ul>
<li>Medical, Dental, and Vision insurance&nbsp;&nbsp;&nbsp;</li>
<li>Health savings account&nbsp;&nbsp;&nbsp;</li>
<li>Telehealth resources&nbsp;&nbsp;&nbsp;</li>
<li>Life insurance&nbsp;&nbsp;&nbsp;</li>
<li>401K with employer match&nbsp;&nbsp;&nbsp;</li>
<li>Paid vacation time off&nbsp;&nbsp;&nbsp;</li>
<li>Paid parental leave&nbsp;</li>
</ul>
 
Essential Duties &amp; Responsibilities
<ul>
<li>Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments</li>
<li>Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks</li>
<li>Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies</li>
<li>Provides coaching, encouragement, and recognition to pack members regularly</li>
<li>Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members</li>
<li>Responds to pack/guest concerns and escalates to leadership as appropriate</li>
<li>Understands and participates in scheduling of staff, execution of labor management and forecasting</li>
<li>Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters</li>
<li>Performs daily audits per procedure to ensure optimal operation to standards</li>
<li>Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members</li>
<li>Monitors performance of staff, providing real time feedback and coaching</li>
<li>Participates in recruitment process and selection of talent for the F&amp;B staff</li>
<li>Partner with F&amp;B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS</li>
<li>Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.</li>
<li>Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair</li>
<li>Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs</li>
</ul>
 
Basic Qualifications &amp; Skills
<ul>
<li>High School diploma or GED</li>
<li>Minimum of 1 year experience in a food service leadership capacity</li>
<li>Minimum of 1 year experience utilizing Point-of-Sale (POS) technology</li>
<li>Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook</li>
<li>Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills</li>
<li>Basic math skills (addition, subtraction, etc.) as they apply to cash handling</li>
<li>Proficient in both written and spoken English</li>
<li>Ability to work flexible schedule including nights, weekends, holidays as needed</li>
</ul>
 
Desired Qualifications &amp; Traits
<ul>
<li>Associates degree or higher in hospitality or related field</li>
<li>Prior experience with Micros POS</li>
<li>Serve-Safe and/or TIPS certification</li>
<li>Previous hotel experience, preferably in a large family resort or hotel</li>
</ul>
 
Physical Requirements
<ul>
<li>Able to lift up to 30lbs</li>
<li>Able to bend, stretch, and twist</li>
<li>Able to stand and walk for long periods of time</li>
</ul>
Restaurant Supervisor:
At Great Wolf, the&nbsp;Restaurant Supervisor&nbsp;is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.
 
Essential Duties &amp; Responsibilities
<ul>
<li>Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards</li>
<li>Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters</li>
<li>Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns</li>
<li>Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance</li>
<li>Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift</li>
<li>Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)</li>
<li>Identify all Out of Order equipment and pass along to Manager for repair</li>
<li>Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.</li>
<li>Assists with the coordination and execution of birthday parties</li>
<li>Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies</li>
</ul>
 
Basic Qualifications &amp; Skills
<ul>
<li>Some High School education or equivalent</li>
<li>1+ year previous experience in a food service team lead capacity or leadership role</li>
<li>1+ year utilizing Point-of-Sale (POS) technology</li>
<li>Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling</li>
<li>Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed</li>
<li>Successful completion of criminal background check and drug screen</li>
</ul>
 
Desired Qualifications &amp; Traits
<ul>
<li>Prior experience with Micros POS</li>
<li>Serve-Safe and/or TIPS certification</li>
<li>Proven teamwork</li>
<li>Projects professional image that inspires trust and confidence</li>
<li>Enthusiastic and positive energy</li>
</ul>
 
Physical Requirements
<ul>
<li>Able to lift up to 30 lbs.</li>
<li>Able to bend, stretch, and twist</li>
<li>Able to stand for long periods of time</li>
</ul>
 
Application Instructions:&nbsp;&nbsp;&nbsp;
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities&nbsp;
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)&nbsp;

Supervisor, Food & Beverage

Automotive Senior Technician

Property: The Virginia Hotel 
Department: Rooms 
Position: Operations Manager 
Reports to: General Manager 
Supervisory Responsibilities: Front Desk Agents, Valets 
Position Overview: Be the motivating force behind our front office operations and create unforgettable guest experiences. Oversee all aspects of check-in and check-out procedures, ensuring seamless and superior service. Manage the front desk team, including budgeting, hiring, scheduling, performance evaluations, and mentoring staff. Develop and implement strategies to maximize revenue, while maintaining and highest standards of guest satisfaction. 
These duties may be described as, but not limited to: 
<ul>
<li>Responsible for the hiring, training and direction of all department employees which include the front desk, breakfast staff, &amp; valet. </li>
<li>Responsible for monitoring PMS system and other operating systems to be certain that they are functioning properly and in good working order. Maintain contact with service providers and emergency telephone numbers. </li>
<li>Ensure efficient guest registration, check-in/out, reservations, and guest inquiries. </li>
<li>Maintain accurate inventory and lease records for weekly rental properties, ensuring compliance with rental agreements and property management regulations. </li>
<li>Interact with guests; resolve all complaints in a timely and professional manner both in the rooms department and Food &amp; Beverage department. </li>
<li>Organize and prepare daily guestroom enhancements. (i.e. flowers &amp; amenities) </li>
<li>Provide support to maintain the standards and efficiency of the hotels breakfast service, ensuring guest satisfaction and operational excellence. </li>
<li>Identify strengths and weaknesses of front desk operations and ensure timely completion of performance appraisals. </li>
<li>Maintain a neat and efficient office environment and order supplies as needed. </li>
<li>Schedule support staff in reference to Banquet Event Orderss (valets, extra desk agent) </li>
<li>Oversee the purchasing and inventory management of retail sales items, ensuring stock levels and maximizing revenue. </li>
<li>Coordinate activities with other property departments to facilitate increased levels of communication and guest satisfaction. </li>
<li>Cross train with F&amp;B department to understand how to close and cash out servers in the Ebbitt Room. </li>
<li>Assist in the creation and operations of property events, including weddings, special occasions, F&amp;B signature events, &amp; wine dinners. </li>
<li>Coordinate with marketing to inform front desk of reference information for current activities and events in the community. </li>
<li>Maintain strong internal communication of policy changes, standards, marketing items and packages that pertain to all front desk agents. </li>
<li>Other duties as assigned. </li>
</ul>
Other: 
To ensure the smooth operation of our hotel and provide exceptional service to our guests, employees may occasionally need to work flexible schedules to accommodate the cyclical nature of the hospitality industry. Additionally, we encourage all employees to participate in scheduled training sessions and meetings to enhance their skills and knowledge. 
As a valued member of our team, we expect you to adhere to the Virginia Hotels rules and regulations. These guidelines are in place to ensure the safety and well-being of our guests, employees, and facilities. By following these guidelines, we can create a positive and productive work environment for everyone. 
Required Knowledge, Skills, Abilities: 
<ul>
<li>Requires superior communication skills, both verbal and written. </li>
<li>Most tasks are performed in a team environment with employee acting as team leader. </li>
<li>Demonstrated supervisor skills, good judgment, and common sense. </li>
<li>Must possess advanced computer skills. (preferred knowledge: Maestro PMS, Aloha, Silverware, Excell, Adobe InDesign). </li>
<li>Excellent organizational and time management skills, with the ability to set priorities for self and others. </li>
<li>Extensive knowledge of the hotel, its services and facilities. </li>
</ul>
Minimum Qualifications: 
<ul>
<li>Bachelors degree preferred. </li>
<li>Two to four years experience in front office/housekeeping/guest services, including at least two years supervisory experience required. </li>
</ul>
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Operations Manager

<h3>Job Description</h3>
Pay: $20.50 per hour 
 
At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.
 
Join our Pack:&nbsp;&nbsp;&nbsp;
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels&nbsp;&nbsp;&nbsp;
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives&nbsp;&nbsp;&nbsp;
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training&nbsp;&nbsp;&nbsp;
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund&nbsp;&nbsp;&nbsp;
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.&nbsp;&nbsp;&nbsp;
Benefits:&nbsp;&nbsp;&nbsp;
<ul>
<li>Medical, Dental, and Vision insurance&nbsp;&nbsp;&nbsp;</li>
<li>Health savings account&nbsp;&nbsp;&nbsp;</li>
<li>Telehealth resources&nbsp;&nbsp;&nbsp;</li>
<li>Life insurance&nbsp;&nbsp;&nbsp;</li>
<li>401K with employer match&nbsp;&nbsp;&nbsp;</li>
<li>Paid vacation time off&nbsp;&nbsp;&nbsp;</li>
<li>Paid parental leave&nbsp;&nbsp;&nbsp;</li>
</ul>
 
Essential Duties &amp; Responsibilities
<ul>
<li>Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.</li>
<li>Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.</li>
<li>Provides coaching, encouragement, and recognition to pack members when necessary.</li>
<li>Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.</li>
<li>Understands and participates in scheduling of staff, labor management and forecasting.</li>
<li>Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.</li>
<li>Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.</li>
<li>Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.</li>
<li>Escalates pack feedback to leadership.</li>
<li>Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.</li>
<li>Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.</li>
<li>Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.</li>
<li>Participates in recruitment process and selection of talent for the housekeeping department.</li>
<li>Assists with regular state of the team meetings and helps plan engagement activities for pack members.</li>
<li>Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.</li>
<li>Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.</li>
</ul>
 
Basic Qualifications &amp; Skills
<ul>
<li>High School diploma or equivalent experience</li>
<li>Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position</li>
<li>Prior hospitality or housekeeping experience or equivalent formal education</li>
<li>Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system</li>
<li>Demonstrated interpersonal and verbal communication skills</li>
<li>Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed</li>
</ul>
 
Desired Qualifications &amp; Traits
<ul>
<li>Bachelor's degree</li>
<li>Previous housekeeping experience, preferably in large family resort or hotel</li>
<li>Experience with Opera or similar system</li>
<li>Bilingual, English and Spanish</li>
<li>Time management skills in a fast-paced environment</li>
</ul>
 
Physical Requirements
<ul>
<li>Ability to lift 30lbs</li>
<li>Ability to stand/walk for long periods</li>
<li>Ability to bend, stretch and twist</li>
<li>Capable of tolerating exposure to chemicals</li>
</ul>
 
Application Instructions:&nbsp;&nbsp;&nbsp;
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Housekeeping Supervisor

Company Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Office Team as a Concierge located at SLS South Beach, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under the general guidance of the Front Office Manager and Guest Services Manager, assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions. Duties &amp; Functions: 
<ul>
<li>Provide information and assist guests prior to arrival and during their stay with: dining and nightlife recommendations/reservations, theater/musical productions, vehicle rentals, limo/transportation services, spa/salon services, sporting events, golf facilities, sport/athletic/outdoor activities, airlines/charter flights, directions </li>
<li>Maintain complete knowledge of: </li>
</ul>
<ul>
<li>all hotel offerings, services and hours of operation </li>
<li>all hotel restaurant food concepts, menu, dress code and ambiance </li>
<li>all hotel day/nightlife concepts, menu, dress code and ambiance </li>
<li>all hotel room types/names, layout, amenities and locations </li>
<li>all hotel room rates, special packages and promotions </li>
<li>daily arrival &amp; departure lists </li>
<li>scheduled daily group activities, names and location of meeting/banquet rooms </li>
<li>local events, attractions, holiday schedules </li>
</ul>
<ul>
<li>Establish and maintain relationships with vendors and ensure information and resource materials are current to accommodate guest requests </li>
<li>Inspects and maintains overall cleanliness and appearance of the Concierge desk </li>
<li>Perform duties concerning check-in and check-out of guests when volumes warrant </li>
<li>Responsible for all guest packages and incoming guest deliveries </li>
<li>Process and notify guests and receipt of facsimiles, mail, messages, and packages </li>
<li>Assist guests in sending mail, messages, and/or packages </li>
<li>Maintain a thorough knowledge of the city and all its attractions </li>
<li>Any other reasonable duties as assigned by the supervisor or manager </li>
</ul>
ADDITIONAL RESPONSIBILITIES 
<ul>
<li>Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. </li>
<li>Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. </li>
<li>Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. </li>
<li>Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. </li>
</ul>
To be aware of and ensure constant compliance with all necessary operational policies including:
<ul>
<li>Health and Safety </li>
<li>Food Hygiene </li>
<li>Maintenance </li>
<li>Emergency Procedures </li>
<li>Liquor Licensing </li>
</ul>
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul>
<li>Attend mandatory meetings including divisional meetings, staff meetings, etc. </li>
<li>Participate in community events and ensure corporate social responsibility goals of the company are met. </li>
<li>Actively welcome, greet and check guests in. </li>
<li>Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used. </li>
<li>Keep work area clean and organized. </li>
<li>Ensure confidential documents are kept in a secured area. </li>
<li>When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized. </li>
<li>Complete other duties as assigned by the Department Head. </li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. </li>
<li>Ensure compliance with company's policies and procedures. </li>
</ul>
OTHER DUTIES Assimilate into the company's culture through understanding, supporting and participating in all the company's elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
<ul>
<li>Bachelor's Degree preferred. High School Diploma or equivalent required </li>
<li>One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel </li>
<li>An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel &amp; Outlook is preferred </li>
<li>Possess a gracious, friendly, and fun demeanor </li>
<li>Ability to multitask, work in a fast-paced environment and have a high level attention to detail </li>
<li>Maintain positive and productive working relationships with other employees and departments </li>
<li>Ability to work independently and to partner with others to promote an environment of teamwork </li>
<li>Must be able to stand or walk a minimum eight-hour shift. </li>
<li>Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. </li>
<li>Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. </li>
<li>Must have excellent communication skills and be able to read, write, speak and understand English. </li>
<li>Must be able to work inside and outside at all times of the year as needed, based upon business volumes. </li>
</ul>
 Additional Information All your information will be kept confidential according to EEO guidelines.

FT Concierge, SLS South Beach

Provide quality service and hospitality by transporting guests to and from the hotel in a timely and safe manner. Assist guests in an efficient and courteous manner. Professionally represent the hotel and property when interacting with guests from the community and industry organizations. Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy Channel guest comments, or unsatisfactory reports, to the Front Office Manager or Supervisor on duty. Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team. Notify your manager, within 24 hours, in the event you may have been injured on the job. Fill out any injury forms as required. JOB RESPONSIBILITIES: Drive to destination and return to hotel promptly. Check and maintain fluid levels of the van. Wash and clean interior of van, as needed. Communicate to supervisor any mechanical malfunctions of the van. Assist at front and with general cleaning while waiting for scheduled van shuttles. Welcome and escort guests upon arrival. Facilitate prompt guest check-out procedures by assisting guests with luggage. All other duties as assigned. LICENSES OR CERTIFICATES; State requirements Must have clean driving record. PHYSICAL REQUIREMENTS; Operate van safely and legally. Sit and drive a van for long periods of time. Requires walking back and forth while helping guests. Ability to bend down and lift into the van. Ability to lift up to 100 lbs. occasionally.

Bellman

Job Number 24150155 Job Category Property Leadership Location Courtyard Northport, 700 Bridge Avenue, Northport, Alabama, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Mansa Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today SUMMARY: Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards as described for Mansa Hospitality. ESSENTIAL FUNCTIONS 1. Develop, administer, and control the hotel revenue and expense budgets. 2. Review and approve the hotel payroll. 3. Review and approve transmittals and other front office paperwork and reports. 4. Authorize direct bill accounts and monitor the administration of Accounts Receivable. 5. Facilitate lead management processes within the hotel and provide sales support to team. 6. Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on. 7. Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business. 8. Completes monthly, weekly, daily checklists. 9. Ensures reports submitted daily as required by company. 10. Coach and train all members of the hotel team on their role. 11. Review room inventory management to ensure maximization of room revenue. 12. Ensure proper selection, training, counseling, and motivation of all team members. Hire, train, counsel and motivate management team members. 13. Review all hourly personnel performance appraisals. Conduct all management performance appraisals. 14. Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies. 15. Ensure team member attitude of attentiveness and anticipation of guest needs. 16. Ensure proper delivery of guest special requests. 17. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. 18. Monitor results of guest surveys. Take appropriate corrective actions on a timely basis. 19. Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem. 20. Inspect rooms daily according to quality standards for cleanliness and proper preventative maintenance. 21. Develop and maintain hotel programs to assure that the quality program criteria are met. 22. Complete and submit all forms for capital improvement for the hotel. 23. Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel. 24. Ensure a viable key control program is in place in all hotel departments, with documentation. 25. Ensure team members follow appropriate cash control procedures. 26. Ensure the security needs of the property and guests are met. 27. Maintain an active and visible position in the local community and industry. 28. Develop and maintain rapport with competitive hotels: City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc. 29. Participate in community activities, team member functions and guest events. 30. Conduct regular team and sales meetings. 31. Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis This company is an equal opportunity employer. frnch1

General Manager - Franchised

As Guest Service Supervisor, you will be responsible for supervising the guest service team, ensuring that quality standards are met and that optimum service is provided. This position is that of a working manager, where time is split between team member training and supervision, as well as filling in for regular front desk shifts, as needed. If you are service-oriented and have a talent for leading and motivating a team, this may be just the job for you! RESPONSIBILITIES 
<ul>
<li>Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures. Answers questions as they arise. </li>
<li>Assists with guest service team member training, including safety training. </li>
<li>Maintains accurate records including cash flow sheets, registration cards, direct bills, credit cards, and all other sensitive documents. </li>
<li>Completes daily managers' report which sums up the day - how many arrivals, departures, guest issues, guest satisfaction scores, standard of the week, etc. </li>
<li>Takes on projects as assigned by the Front Office Manager and completes them by due date. </li>
<li>Receives, assists and helps resolve guest complaints and team member issues. </li>
<li>Provides input to the Front Office Manager on staff meeting topics; assists with leading the meetings. </li>
<li>Assists with human resources functions of guest service department by engaging and motivating team members and focusing on team member development and retention. </li>
<li>Observes guest service team members and provides mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize exceptional performance. </li>
<li>Assists with onboarding, culture training and ongoing development of each department team member, with a focus on team member satisfaction, productivity, and guest satisfaction. </li>
<li>Performs functions of the Front Office Manager in their absence. </li>
</ul>
QUALIFICATIONS
<ul>
<li>Previous guest service experience required. </li>
<li>Previous supervisory experience preferred. </li>
<li>Strong customer service skills and the ability to manage difficult guest and team member situations. </li>
<li>Strong ability to develop, monitor, and train all revenue opportunities. </li>
<li>Strong ability to manage, train and motivate a diverse team. </li>
<li>Above average ability to initiate and facilitate renovations and repairs. </li>
<li>Strong oral and written communication skills. Knowledge of Opera, Microsoft Office, Word and Excel a plus. </li>
<li>Strong critical thinking ability; ability to make decisions with only general policies and procedures available for guidance. </li>
</ul>
BENEFITS
<ul>
<li>PTO with immediate accrual </li>
<li>Access 50% of your wages prior to payday </li>
<li>Discount program for car rentals, travel, entertainment, etc. </li>
<li>Hotel Discounts Worldwide </li>
<li>Health Insurance </li>
<li>Dental Insurance </li>
<li>Vision Insurance </li>
<li>Basic Life/AD&amp;D and Supplemental Life Insurance </li>
<li>Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal </li>
<li>Employer Sponsored Long-Term Disability Coverage </li>
<li>401(k) with immediate match </li>
<li>Double Time for Holidays Worked </li>
<li>Health Savings Account </li>
<li>Employee Assistance Program (EAP) </li>
<li>Dependent Care FSA </li>
</ul>

164 hotel-front-office-supervisor Jobs