<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Handle the front desk budget and order office supplies as needed</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Bookkeeping skills and experience with MS Office a plus</li>
<li>High school diploma or equivalent certification required (GED)</li>
<li>Possess excellent management skills, communication skills, and multitasking skills</li>
<li>2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry</li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Hotel Front Office Supervisor

<h3>Job Description</h3>
Job Description
The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
DUTIES &amp; FUNCTIONS 
<ul>
<li>Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.</li>
<li>As needed, assist with scheduling, hiring and training front desk employees.</li>
<li>Monitors, coaches, and evaluates guest service representatives and night auditors.</li>
<li>Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.</li>
<li>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</li>
<li>Follow all cash handling and credit policies.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Balance and prepare individual paperwork for closing of shift according to hotel standards.</li>
<li>Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.</li>
<li>Be familiar with all in-house groups.</li>
<li>Have knowledge of emergency procedures and assist when needed.</li>
<li>Fill in and support coworkers and team as needed to ensure efficient operation.</li>
<li>Perform duties, special assignments and projects as requested by management.</li>
<li>Ability to communicate in English &amp; Spanish preferred.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li> High School diploma/GED or equivalent education/experience required. </li>
<li> Experience in a hotel or a related field preferred. </li>
<li> 2+ years of front desk experience required. </li>
<li> Computer experience with basic proficiency in Microsoft office and hotel property management systems required </li>
</ul>

Hotel Front Office Supervisor - Grayson Hotel

<h3>Job Description</h3>
Job Description
We’re looking for an enthusiastic hotel front desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Compensation:
$16 - $16.50 hourly
Responsibilities:
<ul>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
</ul>
About Company 
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

<h3>Job Description</h3>
Job Description
PM Front Office Supervisor (Must work weekends, some managerial duties included)
 
Position Purpose:
The PM Front office Supervisor is responsible for ensuring all guests are greeted promptly and with courteous service. The Front Office Supervisor is responsible for training of front desk associates, being proficient in our property management system, address guest complaints or issues, and ensures a smooth and efficient front office operation. Checks guests out of the hotel. Assists with ordering and scheduling. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Strives for excellent guest satisfaction and works with their team to ensure guests are taken care of efficiently and with positively outrageous service.
 
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel &amp; Entertainment and Health &amp; Wellness programs.
 
ESSENTIAL FUNCTIONS
• Trains front office staff of the proper check in/ check out procedures per hotel standards.
• Ensures outstanding customer service at all times.
• Maintains a friendly and professional demeanor at all times.
• Handles stressful situations calmly.
• Supervises daily shift processes to ensure all team members adhere to standard operating procedures and are friendly and attentive to all guests needs.
• Resolves customer issues quickly and efficiently to maintain a high level of guest satisfaction
• Builds strong relationships with all associates and departments.
• Maintains a high level of communication with all departments and the general manager
• Produces front desk schedules
• Assists in order of front office supplies and market items
• Actively works the desk and completes the registration process by inputting and retrieving information from our property management system. Confirms pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally delivers the room number. Provides friendly service while making sure to hit all required steps of check in and check out per hotel and Marriott standards.
• Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate department or manager for decisions and actions.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and Listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Ensures safety and security at all times.
• Works nights and weekends as the MOD
 
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the particular requirements of the company.
• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Assist with van driving as needed
• Operate various office machines
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
 
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

PM Front Office Supervisor - Aloft Hotel

<h3>Job Description</h3>
Job DescriptionPosition Summary: The Night Auditor serves as the Night Manager of the property from 11:00 PM to 7:00 AM, ensuring the safety of guests, employees, and hotel facilities. This role is responsible for completing end-of-day reporting and distributing reports to Department Managers. Night Auditors are expected to proactively handle guest requests and transactions, delivering exceptional service in accordance with company policies and procedures. 
 
Key Responsibilities:
<ul>
<li>Efficiently check guests in and out of the property.</li>
<li>Complete nightly audit procedures and balance daily transactions.</li>
<li>Accurately post valid charges to guest accounts.</li>
<li>Maintain cleanliness of the front and back office areas.</li>
<li>Replenish coffee and water stations.</li>
<li>Complete all administrative documentation accurately and on time.</li>
<li>Fulfill checklist tasks within the assigned shift.</li>
<li>Follow proper key control procedures.</li>
<li>Adhere to emergency protocols, safety precautions, and MSDS guidelines.</li>
<li>Manage disruptive or intoxicated guests professionally; coordinate with security as needed.</li>
<li>Maintain and update the Guest Request/Complaint Log and work orders.</li>
<li>Make, modify, and cancel guest reservations, noting special requests.</li>
<li>Proactively up-sell and cross-sell hotel services.</li>
<li>Read, initial, and maintain the Communications Log.</li>
<li>Run availability reports and ensure accurate room inventory.</li>
<li>Balance shift cash, check, and credit card transactions.</li>
<li>Remain vigilant to potential security issues and report concerns to the Supervisor or General Manager.</li>
<li>Carry out any reasonable request from Management or the Management Company.</li>
</ul>
Core Competencies:
<ul>
<li>Sound judgment and decision-making skills.</li>
<li>Ability to remain calm and professional in high-pressure situations.</li>
<li>Comfortable interacting with law enforcement when necessary.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to stay alert and awake during overnight hours.</li>
<li>Ability to sit or stand for extended periods (up to 5 hours at a time, 8 hours per shift).</li>
<li>Proficient in computer use for extended periods and multitasking in a shared workspace.</li>
</ul>
Qualifications:
<ul>
<li>Prior customer service experience in a hospitality setting.</li>
<li>Front desk experience, preferably in a hotel environment.</li>
<li>Proficiency with multi-line phone systems.</li>
<li>Strong guest service and conflict resolution skills.</li>
<li>Experience performing night audit duties.</li>
<li>Familiarity with hospitality management practices.</li>
<li>Fluency in multiple languages is a plus.</li>
<li>Previous experience in hotel management or night audit roles.</li>
<li>Excellent phone etiquette and communication skills.</li>
<li>Strong computer skills for data entry and report generation.</li>
<li>Flexibility to work weekends, holidays, and overnight shifts as needed.</li>
</ul>

PT Night Auditor

<h3>Job Description</h3>
Job Description
We're searching for a housekeeping supervisor with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers. 
 
Our ideal applicant has at least one year of housekeeping or house person experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity!
Compensation:
$13 hourly
Responsibilities:
<ul>
<li>Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor</li>
<li>Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management</li>
<li>Deliver requested amenities such as rollaway beds, cribs, blankets, etc. to guest rooms</li>
<li>Assure a clean environment in the guest rooms, corridors, lobby, and other work areas</li>
<li>Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service</li>
</ul>
<ul>
<li>Supervise housekeeping staff to ensure all hotel rooms, public areas, and back-of-the-house areas meet Marriott standards of cleanliness and service.</li>
<li>Conduct daily briefings to assign tasks and review the day’s objectives with housekeeping, maintenance, and housemen.</li>
<li>Perform daily inspections of rooms and public areas to ensure high standards of cleanliness and monitor compliance with established safety protocols.</li>
<li>Address guest requests and complaints related to housekeeping, ensuring prompt and courteous responses.</li>
<li>Collaborate with other hotel departments, such as front office and maintenance, to ensure smooth operation and guest satisfaction.</li>
<li>Train, mentor, and motivate housekeeping staff to maintain the highest standards of service.</li>
<li>Assist management with adequate staffing levels.</li>
<li>Ensure proper use and care of housekeeping supplies, equipment, and linens.</li>
<li>Maintain an inventory of cleaning supplies and submit requests for replenishments as needed.</li>
<li>Monitor and control labor and cleaning supplies.</li>
<li>Ensure compliance with all safety and sanitation regulations.</li>
<li>Assist with hiring, performance reviews, and disciplinary actions for housekeeping staff.</li>
</ul>
Qualifications:
<ul>
<li>This role requires a strong emphasis on putting the guest first and providing exceptional customer service</li>
<li>Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field</li>
<li>Good understanding of cleaning techniques and products</li>
<li>High school diploma, GED, or equivalent</li>
<li>Possesses a strong work ethic with exemplary organizational, time management, and communication skills</li>
</ul>
About Company 
The SpringHill Suites by Marriott Tifton is Tifton’s only all-suite hotel, seamlessly blending exceptional service and functional design, offering the modern amenities our guests need and expect to stay refreshed and focused during their travels.
We're 100% Employee-owned, placing our Team Members (Owners) at the heart of our business, which has led to our proven success, with consistent rankings in the top 5% of hotels in our brand. This success is further built on by our Core Values - ambitious spirit, work-life balance, doing the right thing, respect, and valuing our team. 
Perks &amp; benefits:
Employee Stock Ownership | Health Insurance | Dental &amp; Vision | Health &amp; Wellness Resources | Company Discounts | PTO | Paid Holidays | Monthly Bonuses | 401(k) | Competitive Compensation
Operated under license from Marriott International, Inc. or one of its affiliates.

Housekeeping Supervisor

<h3>Job Description</h3>
Job Description
Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.
Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.
Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels &amp; Co portfolio.
Job Specific
<ul>
<li>Answers telephone in a prompt and courteous manner</li>
<li>Monitors and responds to dispatch radio</li>
<li>Dispatches guest/Telecom/supervisor calls to appropriate parties</li>
<li>Maintains, on a daily basis, all Housekeeping logs</li>
<li>Maintains sign-in and sign-out sheets</li>
<li>Reconciles boards and keys at end of shift</li>
<li>Tracks and adjusts time log for payroll</li>
<li>Maintains count of daily hours for all Housekeeping personnel</li>
<li>Completes attendance report on late or absent employees</li>
<li>Continually communicates with Front Office and Floor Managers to verify status of all guest rooms</li>
<li>Inputs computer to maintain accurate and up-to-date room status information</li>
<li>Performs all duties in a timely and professional manner</li>
<li>Other duties as assigned</li>
</ul>
General
<ul>
<li>Promotes and applies teamwork skills at all times</li>
<li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li>
<li>Is polite, friendly, and helpful to guests, management and fellow employees</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Complies with required safety regulations and procedures</li>
<li>Attends appropriate hotel meetings and training sessions</li>
<li>Maintains cleanliness and excellent condition of equipment and work area</li>
<li>Complies with hotel standards, policies and rules</li>
<li>Recycles whenever possible</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with hotel uniform and grooming standards</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Housekeeping Dispatcher- Part Time

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Exec Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Avion Hospitality standards, as well as in conjunction with the housekeeping supervisor, supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. 
 
Job Duties &amp; Functions
<ul>
<li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li> Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li> Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li> Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li> Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li> Establish and maintain a key control system for the department.</li>
<li> Operate radios efficiently and professionally in communicating with hotel staff.</li>
<li> Ensure the proper use of radio etiquette within the housekeeping department.</li>
<li> Monitor and direct all Housekeeping and Laundry personnel.</li>
<li> Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).</li>
<li> Ensure compliance to company and brand training using the steps to effective training according to Avion Hospitality standards.</li>
<li> Conduct all 90 day and annual employee performance appraisals according to Avion Hospitality S.O.P’s.</li>
<li> Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.</li>
<li> Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li> Conduct monthly department meetings with housekeeping staff according to Avion Hospitality standards.</li>
<li> Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.</li>
<li> Handle overall supervision of daily inspection for arriving V.I.P.'s.</li>
<li> Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Avion Hospitality standards.</li>
<li> Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Avion Hospitality S.O.P.'s.</li>
<li> Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.</li>
<li> Conduct monthly and quarterly Housekeeping inventories on a timely basis.</li>
<li> Ensure guest privacy and security by correctly following Avion Hospitality procedures.</li>
<li> Participate in required M.O.D. coverage as scheduled.</li>
<li> Ensure implementation of all Avion Hospitality’s policies and house rules.</li>
<li> Train and review all "House Safety" rules and procedures with Housekeeping staff.</li>
<li> Motivate, coach, counsel and discipline all Housekeeping personnel according to Avion Hospitality S.O.P.'s.</li>
<li> Prepare and conduct all Housekeeping interviews and hiring procedures according to Avion Hospitality S.O.P.'s.</li>
<li> Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.</li>
<li> Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.</li>
<li> Attend monthly all-employee team meetings, and any other functions required by management.</li>
<li> Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion Hospitality standards.</li>
<li> Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.</li>
<li> Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.</li>
<li> Focus the Housekeeping Department on its role in contributing to the guest service scores.</li>
<li> Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.</li>
<li> Maintain and monitor "Lost and Found" procedures and policies according to standards.</li>
<li> Train all Housekeeping personnel to perform their duties to Avion Hospitality standards, using the steps to effective training according to Avion Hospitality standards.</li>
<li> Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li>
<li> Conduct daily morning meeting with staff.</li>
<li> Conduct weekly walk through with General Manager and Property Engineer.</li>
<li> Use the telephone and computer system for reporting and verifying room status.</li>
<li> Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).</li>
<li> Properly store, secure and issue supplies as needed to meet business demands.</li>
<li> Complete all reports in a timely and efficient manner as required by management.</li>
<li> Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.</li>
<li> Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li> Ensure completion of regular maintenance and cleaning projects on a biannual basis.</li>
<li> Monitor all V.I.P.'s, special guests and requests.</li>
<li> Perform any other duties as requested by the General Manager.</li>
</ul>
Requirements:
Education &amp; Experience
<ul>
<li> At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li> Supervisory experience required.</li>
<li> Must be proficient in Windows operating systems, Company approved spreadsheets and word processing</li>
<li> Must have a valid driver’s license for the applicable state.</li>
<li> Must be able to convey information and ideas clearly.</li>
<li> Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li> Must work well in stressful, high pressure situations.</li>
<li> Must maintain composure and objectivity under pressure.</li>
<li> Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li> Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li> Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.</li>
<li> Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>

Exec Housekeeper

<h3>Job Description</h3>
Job Description
White Elephant Resorts is seeking a full-time, year-round Maintenance Engineer to join our property maintenance engineering team.
Responsibilities:
<ul>
<li>Maintain the general condition of our hotel properties with regards to all aspects of carpentry, painting, grounds keeping and preventative maintenance work</li>
<li>Maintain timelines and work schedule in accordance with the preventive maintenance program</li>
<li>Check work orders and night report for any problems Make rounds checking these problem areas and note any information needed or safety concerns in the hotel</li>
<li>Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office</li>
<li>Perform general maintenance to guestrooms and public areas</li>
<li>Assist electrician, carpenter, plumber and painter in all phases of repair work</li>
<li>Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance</li>
</ul>
Skills:
<ul>
<li>A basic knowledge of troubleshooting plumbing, HVAC and electrical issues</li>
<li>Previous experience in a similar position </li>
<li>Be a clear thinker and perform well under pressure work assignments.</li>
<li>Work and perform job functions with minimal supervision.</li>
</ul>
Applicants should also work well under pressure, possess excellent communication skills, be organized, flexible, self-motivated, and have a great sense of humor. Experience with computers and Microsoft Office essential.
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen coming soon!
White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.

Maintenance Engineer

<h3>Job Description</h3>
Job Description
 
Job Summary:
A floating manager that provides supervisory support as directed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties/Responsibilities:
• Perform essential functions of an Assistant General Manager (AGM) or Operations Manager/Supervisor in the absence of assigned AGM or Operations Manager/Supervisor.
• Provide support to the General Manager as directed by the Regional Director of Operations or other above-property management.
• Assist Regional Director of Operations or other corporate personnel as needed.
• Coordinate with the front office team and housekeeping team to review occupancy levels and staff labor accordingly.
• Participate as an active member of the management/supervisor team.
• Ensure high level of hotel cleanliness, safety and sanitation.
• Extensive travel to properties; including extended stays, depending on operational needs.
• Work a minimum 50-hour work week including nights and weekends.
• Regular and in-person attendance; not a remote position.
• Punctual attendance; hotel shift schedule is pivotal.
• All other duties as assigned.
Supervisory Responsibilities:
• Directly supervise staff of hotel in the absence of other managers.
Required Skills:
• Problem Solving: Identify and resolve problems in a timely manner; develop alternative solutions; use reason even when dealing with emotional topics.
• Customer Service: Manage difficult or emotional customer situations. Respond promptly to customer needs and requests for service and assistance.
• Interpersonal: Maintain confidentiality.
• Oral Communication: Respond well to questions. Demonstrate group presentations skills.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Delegation: Delegate work assignments.
• Teamwork: Contribute to building a positive team spirit. Provide recognition for results.
• Managing People: Be available to staff. Provide regular performance feedback. Develop subordinates’ skills and encourages growth. Solicit and apply customer feedback (internal and external). Improve processes, products, and services. Continually work to improve supervisory skills.
• Diversity: Show respect and sensitivity for cultural differences. Promote a harassment-free environment.
• Organizational Support: Follow policies and procedures including, but not limited to, dress code policies.
• Adaptability: Adapt to changes in the work environment. Manage competing demands. Able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
• Dependability: Commit to long hours of work when necessary to reach goals.
• Initiative: Ask for and offer help when needed.
• Innovation: Generate suggestions for improving work. Develop innovative approaches and ideas.
• Judgment: Exhibit sound and accurate judgment. Include appropriate people in decision-making process.
• Planning/Organizing: Prioritize and plan work activities.
• Professionalism: Treat others with respect and consideration regardless of their status or position.
• Quality: Look for ways to improve and promote quality. Demonstrate accuracy and thoroughness.
• Quantity: Strive to increase productivity.
• Safety and Security: Observe safety and security procedures. Report potentially unsafe conditions. Use equipment and materials properly.
Education and Experience:
• High school diploma or equivalent required.
• One year of hotel management or equivalent experience required. Multi-brand (Hilton, Hyatt, IHG or Marriott) exposure/experience preferred.
Physical Requirements:
• Frequently required to stand; walk; sit; use hands to finger, handle, and feel; reach with hands and arms; climb or balance and stoop; kneel, crouch, or crawl.
• Must be able to lift 15 pounds at times and occasionally up to 50 pounds.
Position Type/Work Hours
• This is a full-time position.
• The employee is expected to work a minimum of 50 hours per week, including nights and weekends.
• This is an in-person position which cannot be performed remotely.
Travel
• The employee will be required to travel (including overnight) up to but not limited to 80% of the time.
Work Environment and Philosophy
• The employee maintains an attitude and philosophy consistent with the company’s standards.

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