<h3>Job Description</h3>
Job Description
Our newly renovated Homewood Suites by Hilton Boston/Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.
This position requires schedule flexibility - must be able to work weekends, holidays, AM/PM and overnight shifts when needed.
Responsibilities include:
<ul>
<li>Assists in overseeing guest services and front office operations; ensuring superior service is a priority.</li>
<li>Foster a positive, cooperative work environment between front office staff and management.</li>
<li>Cover shifts on the desk</li>
<li>Assist the AGM with training new Front Office Team members.</li>
</ul>
<ul>
<li>Front Desk Duties:</li>
<ul>
<li>Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.</li>
<li>Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.</li>
<li>Handles cash, credit card information and goods at the property</li>
<li>Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.</li>
</ul>
<li>Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
<ul>
<li>Customer Service experience, in a hotel setting preferred.</li>
<li>Marriott experience is a plus.</li>
<li>High School diploma or equivalent is preferred.</li>
<li>Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.</li>
<li>Must have valid drivers license, and acceptable driving history subject to company approval .</li>
</ul>
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Wellness Programs</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hotel Front Office Supervisor - Homewood Canton

<h3>Job Description</h3>
Job Description
Reports To: General Manager
Requirements:
Carry or lifting items weighing up to 50 pounds
Pulling and pushing up to 150 pounds
Frequent standing up and moving
Frequently bending, stooping, and kneeling
Willing to work on weekends, and/or holidays
Must have experience in electrical, plumbing, painting, drywall work, carpentry, outside maintenance,
snow blowing, and shoveling.
Will discuss wage upon interview.
General Responsibilities:
The Maintenance Supervisor oversees hotel maintenance, energy usage and many of the hotel’s safety
and security programs.
Hotel areas maintained under the direction of the chief engineer include public areas, guest rooms,
support areas, machinery, equipment, and grounds.
Primary Functions:
Supervise the maintenance of the hotel so that there are no additional expenses or loss of business
resulting from deferred maintenance.
Review and be knowledgeable of information contained on circulate management reports.
Implement and adhere to all Company purchasing procedures and controls.
Protect the Company’s financial assets.
Be knowledgeable on the safe use of tools, chemicals, supplies, and related materials. Use these
materials safely and according to instructions.
Use hotel supplies and materials efficiently.
Promptly report to the General Manager and correct maintenance deficiencies that may have a negative
effect on guest comfort and/or operating expenses.
Promptly report and correct risks to guest, visitor and employee safety, security, and health to General
Manager.
Coordinate access to guestrooms and timeliness of guestroom maintenance with the housekeeping and
front office departments.
Be knowledgeable of hotel features, amenities, and services.
Adhere to all company policies and procedures.
Participate in job-oriented continuing education programs.
Implement and monitor a formal, documented ongoing preventative maintenance program for all hotel’s
major equipment and machinery.
Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms.
Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all
hotel guests, clients, prospective clients, and agents, as well as, to the community.
Adhere to all laws and regulations regarding workplace safety and health. Educate employees on such
laws and regulations and actively promote their adherence to those laws and regulations.
Specific Responsibilities
Complete and post daily work checklists and special project checklists.
Conduct daily tours of all hotel facilities to discover and correct maintenance deficiencies, conditions
that negatively affect guest experience and conditions that risk the security safety or health of the hotel,
guests, or other visitors. Including but not limited to, trash disposal in public areas.
Report and investigate losses of company assets.
Tactfully and professionally handle special guest situations and problems.
Report guest comments to the general manager and the front desk staff.
Respond to written and verbal work orders originating from the front desk, housekeeping staff and
management.
Deliver requested items to guestrooms, such as bedding, pillows, cribs, rollaway beds, towels, light bulbs
and supplies when requested by the supervisor or front desk staff.
Report the status of maintenance assignments to the front desk, housekeeping, and management.
Repair and clean mechanical equipment. Perform preventative maintenance on mechanical equipment.
Complete special projects, including but not limited to, painting, refinishing, plumbing, flooring, wall
treatments, landscaping, demolition, construction, electrical, carpentry, refrigeration, and other projects.
Repair and clean furniture, fixtures, and equipment in the hotel’s guest rooms, public areas, storerooms,
offices, workshops, support areas, garage, and outdoor areas.
Secure guestrooms, storerooms, mechanical rooms, and work areas. Secure hotel equipment and
supplies.
Maintain comprehensive records on guestroom maintenance and preventive maintenance.
Complete other assignments and perform other duties as directed by management.
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and
goals.

MAINTENANCE

<h3>Job Description</h3>
Job Description
Reports To: General Manager
Requirements:
Carry or lifting items weighing up to 50 pounds
Pulling and pushing up to 150 pounds
Frequent standing up and moving
Frequently bending, stooping, and kneeling
Willing to work on weekends, and/or holidays
General Responsibilities:
The Maintenance Supervisor oversees hotel maintenance, energy usage and many of the hotel’s safety
and security programs.
Hotel areas maintained under the direction of the chief engineer include public areas, guest rooms,
support areas, machinery, equipment, and grounds.
Primary Functions:
Supervise the maintenance of the hotel so that there are no additional expenses or loss of business
resulting from deferred maintenance.
Review and be knowledgeable of information contained on circulate management reports.
Implement and adhere to all Company purchasing procedures and controls.
Protect the Company’s financial assets.
Be knowledgeable on the safe use of tools, chemicals, supplies, and related materials. Use these
materials safely and according to instructions.
Use hotel supplies and materials efficiently.
Promptly report to the General Manager and correct maintenance deficiencies that may have a negative
effect on guest comfort and/or operating expenses.
Promptly report and correct risks to guest, visitor and employee safety, security, and health to General
Manager.
Coordinate access to guestrooms and timeliness of guestroom maintenance with the housekeeping and
front office departments.
Be knowledgeable of hotel features, amenities, and services.
Adhere to all company policies and procedures.
Participate in job-oriented continuing education programs.
Implement and monitor a formal, documented ongoing preventative maintenance program for all hotel’s
major equipment and machinery.
Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms.
Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all
hotel guests, clients, prospective clients, and agents, as well as, to the community.
Adhere to all laws and regulations regarding workplace safety and health. Educate employees on such
laws and regulations and actively promote their adherence to those laws and regulations.
Specific Responsibilities
Complete and post daily work checklists and special project checklists.
Conduct daily tours of all hotel facilities to discover and correct maintenance deficiencies, conditions
that negatively affect guest experience and conditions that risk the security safety or health of the hotel,
guests, or other visitors. Including but not limited to, trash disposal in public areas.
Report and investigate losses of company assets.
Tactfully and professionally handle special guest situations and problems.
Report guest comments to the general manager and the front desk staff.
Respond to written and verbal work orders originating from the front desk, housekeeping staff and
management.
Deliver requested items to guestrooms, such as bedding, pillows, cribs, rollaway beds, towels, light bulbs
and supplies when requested by the supervisor or front desk staff.
Report the status of maintenance assignments to the front desk, housekeeping, and management.
Repair and clean mechanical equipment. Perform preventative maintenance on mechanical equipment.
Complete special projects, including but not limited to, painting, refinishing, plumbing, flooring, wall
treatments, landscaping, demolition, construction, electrical, carpentry, refrigeration, and other projects.
Repair and clean furniture, fixtures, and equipment in the hotel’s guest rooms, public areas, storerooms,
offices, workshops, support areas, garage, and outdoor areas.
Secure guestrooms, storerooms, mechanical rooms, and work areas. Secure hotel equipment and
supplies.
Maintain comprehensive records on guestroom maintenance and preventive maintenance.
Complete other assignments and perform other duties as directed by management.
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and
goals.

MAINTENANCE ENGINEER

<h3>Job Description</h3>
Job DescriptionJob Description 
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.
<ul>
<li>Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.</li>
<li>Align with the Director of Rooms and other guest services leaders to maximize hotel operations.</li>
<li>Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.</li>
<li>Foster an environment that ensures consistency and a high level of guest satisfaction.</li>
<li>Strive to improve guest and team member satisfaction and maximize the financial performance of the department.</li>
</ul>
Qualifications 
<ul>
<li>Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.</li>
<li>Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.</li>
<li>Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.</li>
<li>Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.</li>
</ul>
 Additional Information 
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Guest Services Manager

<h3>Job Description</h3>
Job DescriptionAbout Us
Situated in the heart of Charleston’s Upper King Street district, The Nickel is a brand new 50-room luxury boutique hotel designed to offer guests a refined blend of Southern charm and modern sophistication. With personalized service, upscale amenities, and a warm, inviting ambiance, our hotel sets a new standard in luxury hospitality in Charleston.
Position Overview
We are seeking an enthusiastic and experienced Front Desk Supervisor to help grow and lead our front office team in delivering exceptional guest service. As the first point of contact for many guests, you will ensure each arrival, stay, and departure is seamless, warm, and memorable. This role requires a hands-on leader with a passion for hospitality, attention to detail, and the ability to create a welcoming environment that reflects our hotel’s boutique luxury identity.
Key Responsibilities
<ul>
<li>
Supervise daily front desk operations to ensure smooth check-in/check-out procedures and guest service excellence.
</li>
<li>
Assist with hiring, training, and scheduling of front desk staff.
</li>
<li>
Serve as a primary point of contact for guest concerns or special requests, resolving issues promptly and professionally.
</li>
<li>
Monitor room availability, rates, and occupancy to support revenue management.
</li>
<li>
Collaborate with housekeeping, concierge, and other departments to ensure guest needs are met.
</li>
<li>
Maintain accurate records of guest accounts, payments, and billing procedures.
</li>
<li>
Uphold hotel policies, safety procedures, and service standards at all times.
</li>
<li>
Support the implementation of technology and systems that enhance the guest experience.
</li>
<li>
Serve as Manager on Duty (MOD) as needed.
</li>
</ul>
Qualifications
<ul>
<li>
2+ years of front desk or guest services experience in a hotel environment; boutique or luxury experience preferred.
</li>
<li>
1+ year in a supervisory or team lead role.
</li>
<li>
Exceptional communication, leadership, and interpersonal skills.
</li>
<li>
Proficiency with hotel management systems (e.g., Opera, Maestro, or similar PMS).
</li>
<li>
Ability to multitask and remain calm under pressure.
</li>
<li>
Flexible schedule, including nights, weekends, and holidays as needed.
</li>
<li>
Passion for hospitality and a genuine desire to exceed guest expectations.
</li>
</ul>
Benefits
<ul>
<li>
Paid time off and holidays
</li>
<li>
Health, dental, and vision insurance
</li>
<li>
401K
</li>
<li>
Opportunities for career growth in a dynamic and supportive environment
</li>
<li>
Employee discounts and perks
</li>
</ul>
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
 Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Front Desk Supervisor

<h3>Job Description</h3>
Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic&nbsp;Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…
The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Benefits
<ul>
<li>Medical, Dental, Vision</li>
<li>401K - after one year</li>
<li>Tuition Reimbursement</li>
</ul>
Responsibilities
<ul>
<li>Always treat guests with courtesy and respect in a variety of situations.</li>
<li>Honesty &amp; Integrity.</li>
<li>Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.</li>
<li>Responds to guest complaints promptly and professionally.</li>
<li>Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.</li>
<li>Establishes and develops long term customer relationships providing value and profitability.</li>
<li>Enhances our guests’ stay by creating an inviting atmosphere.</li>
<li>Coordinates and multi-tasks job duties in an active environment.</li>
<li>Assists with summoning the third-party valet service to park guests’ vehicles.</li>
<li>Assists with summoning cabs for guests and clients.</li>
<li>Maintains eye contact with guests.</li>
<li>Usage of Guest’s name during conversation.</li>
<li>Always greets guests in a friendly manner.</li>
<li>Speaks in clear and discreet sentences.</li>
<li>Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.</li>
<li>Opens vehicle doors and greet guests.</li>
<li>Uses the guest’s name whenever possible and maintains a professional demeanor at all times.</li>
</ul>
Check In&nbsp;and Check Out Services
<ul>
<li>Assists guests with kiosk check-in.</li>
<li>Enters information such as arrival alerts and messages.</li>
<li>Corrects inaccuracies and discrepancies on guest accounts.</li>
<li>Posts charges to guest accounts.</li>
<li>Completes daily high balance checks.</li>
<li>Checks groups and tours in and out.</li>
<li>Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.</li>
<li>Updates all guest profiles with correct billing information, preferences, special requests, etc.</li>
</ul>
Luggage Assistance
<ul>
<li>Assist arriving guests with luggage upon entering and exiting the building.</li>
<li>Escort guests to their room and handles luggage.</li>
<li>Secure and stores luggage for guests.</li>
<li>Retrieve luggage for departing guests.</li>
<li>Lifts luggage and uses bell carts to assist guests.</li>
</ul>
Arrival and Room Moves
<ul>
<li>Escort guests to their room with luggage.</li>
<li>Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.</li>
<li>Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.</li>
<li>Coordinate with Front Desk in regards to room moves.</li>
</ul>
Guest Interactions
<ul>
<li>Maintains good posture when interacting and greeting guests.</li>
<li>Assists and coordinates with Front Desk for any special requests.</li>
<li>Familiarizes themselves with all VIPs and Arrivals</li>
<li>Assists with guest requests, errands, deliveries, etc.</li>
</ul>
Guest Store
<ul>
<li>General Store maintenance.</li>
<li>Conduct sales within the General Store.</li>
<li>Understand the product within the General Store and have the ability to speak to the product.</li>
<li>Report inventory monthly on all stock/product.</li>
</ul>
Guest Service Relations
<ul>
<li>Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)</li>
<li>Provides Concierge services to guests.</li>
<li>Investigates guest charges to resolve guest complaints.</li>
<li>Checks messages and mail.</li>
<li>Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.</li>
<li>Up-sell rooms where possible according to established procedures to maximize revenues.</li>
<li>Assists with guest luggage to and from the room when needed.</li>
<li>Deliver packages (mail, faxes etc.) to guest room when needed.</li>
<li>Assists in calling and retrieving cabs for guests upon request.</li>
<li>Any other requests of duties from management.</li>
</ul>
Reconciliation
<ul>
<li>Balance cash daily.</li>
<li>Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.</li>
<li>Ensure all billing and paperwork is done in accordance with Accounting standards.</li>
<li>Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.</li>
</ul>
Cash Handling
<ul>
<li>Accept advance deposits for guests and posts the advance to guests’ accounts.</li>
<li>Makes change and balances the personal and/or individual floating bank.</li>
</ul>
Compensation
<ul>
<li>$24.50 Hourly</li>
</ul>
Requirements
<ul>
<li>Minimum of Hospitality, Retail or Services related industries experience preferred</li>
<li>Must be able to stand for periods of time (Up to 6 hours)</li>
<li>Efficient in Computer and Typing Skills.</li>
<li>Ability to lift 50lbs</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without&nbsp;regard to race, color, religion, age, sex, national origin, disability status, genetics, protected&nbsp;veteran status, sexual orientation, gender identity or expression, or any other characteristic&nbsp;protected by federal, state or local laws.

Lobby Host - Front Desk Agent

<h3>Job Description</h3>
Job DescriptionCompany Description 
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.&nbsp; We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Open availability is a must.
Come join our Flock!
Job Description 
Title: Front Desk Agent&nbsp;
Reports To: Front Desk Supervisor/Front Office Manager&nbsp;
Supervises: None&nbsp;&nbsp;
General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.&nbsp;
Specific Responsibilities:&nbsp;
<ul>
<li>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.&nbsp; Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.&nbsp;
</li>
</ul>
<ul>
<li>
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.&nbsp;
</li>
</ul>
<ul>
<li>
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.&nbsp;
</li>
</ul>
<ul>
<li>
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.&nbsp;
</li>
</ul>
<ul>
<li>
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.&nbsp;
</li>
</ul>
<ul>
<li>
Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.&nbsp;
</li>
</ul>
<ul>
<li>
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains a friendly, cheerful and courteous demeanor at all times.&nbsp;
</li>
</ul>
<ul>
<li>
Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.&nbsp;
</li>
</ul>
<ul>
<li>
Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.&nbsp;
</li>
</ul>
<ul>
<li>
Relays art exhibition information to guests.&nbsp;
</li>
</ul>
<ul>
<li>
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.&nbsp;
</li>
</ul>
<ul>
<li>
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.&nbsp;
</li>
</ul>
<ul>
<li>
Performs other duties as assigned, requested or deemed necessary by management.&nbsp;
</li>
<li>
Knows standard cash handling procedures and knowledge of computerized cash register systems.&nbsp;
</li>
<li>
Must be fluent in English.&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.&nbsp;
</li>
</ul>
<ul>
<li>
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.&nbsp;
</li>
</ul>
<ul>
<li>
Standard office equipment including but not limited to:&nbsp; telephone, copier, cash register, PC, fax machine, and PBX machine.&nbsp;
</li>
</ul>
<ul>
<li>
Must pass a background check.&nbsp;
</li>
</ul>
Education/Formal Training&nbsp;
<ul>
<li>
High School diploma or equivalent&nbsp;
</li>
</ul>
Experience&nbsp;
<ul>
<li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.&nbsp;&nbsp;
</li>
</ul>
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: <a href="http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp" target="_blank">http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp</a>;
Qualifications 
<ul>
<li>
Knows standard cash handling procedures and knowledge of computerized cash register systems.&nbsp;
</li>
<li>
Must be fluent in English.&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.&nbsp;
</li>
</ul>
<ul>
<li>
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.&nbsp;
</li>
</ul>
<ul>
<li>
Standard office equipment including but not limited to:&nbsp; telephone, copier, cash register, PC, fax machine, and PBX machine.&nbsp;
</li>
</ul>
<ul>
<li>
Must pass a background check.&nbsp;
</li>
</ul>
Education/Formal Training&nbsp;
<ul>
<li>
High School diploma or equivalent&nbsp;
</li>
</ul>
Experience&nbsp;
<ul>
<li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.&nbsp;&nbsp;
</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: <a href="http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp" target="_blank">http://www1.eeoc.gov/employers/poster.cfm&amp;nbsp</a>;

Front Desk Agent

<h3>Job Description</h3>
Job Description
 
 
INTRODUCTION TO ROLE: The Campground Operations Supervisor oversees campground operations to ensure the smooth running of the property. Key responsibilities include providing excellent customer service, supervising front desk, housekeeping, and maintenance teams, managing shifts, assigning tasks, and resolving issues. This role collaborates closely with the General Manager to ensure operational efficiency and compliance with industry standards. 

<ul>
<li>Benefits eligibility: 
<ul>
<li>Full-time roles are eligible for Health benefits, 401K, and property discounts, and the Grow with Blue Water program </li>
</ul>
</li>
</ul>
  WHO WE ARE LOOKING FOR: 
<ul>
<li>Independent self-starter</li>
<li>Ability to operate effectively in a fast-paced, guest-focused environment</li>
<li>Competitive with a strong desire to win</li>
<li>Effectively communicates to a variety of audiences and can tailor communication appropriately.</li>
<li>Ability to supervise multiple people, projects and work assignments</li>
<li>Ability to effectively use computer software, sales tracking software or CRM tools, and social media tools  </li>
</ul>
WHAT YOU WILL WORK ON: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions: 
<ul>
<li>Supervise daily property operations to ensure quality service and guest satisfaction.</li>
<li>Monitor staffing levels and oversee employee schedules to ensure adequate coverage.</li>
<li>Respond to guest complaints and concerns promptly and professionally.</li>
<li>Ensure campground appearance and cleanliness standards are met.</li>
<li>Conduct regular inspections of facilities, including rental units, common areas, etc. </li>
<li>Hire, train and develop new team members, providing ongoing training for existing staff.</li>
<li>Implement and maintain operational policies and procedures.</li>
<li>Coordinate inventory and supply tracking, ensuring timely and effective ordering. </li>
<li>Support financial performance goals to optimize revenue and minimize expenses.</li>
<li>Comply with safety regulations, monitor hazards, and promote a safe work environment.</li>
<li>Regularly coordinate, communicate and support various departments to ensure smooth operation, efficient workflow, and adequate coverage.</li>
<li>Lead by example with flexibility and regular and reliable attendance.</li>
<li>Perform other duties as assigned or required.</li>
</ul>
WHO YOU WILL WORK WITH: The Operations Supervisor reports to the Regional Operations Manager. 
WHAT YOU BRING:    
<ul>
<li>A minimum of 2 years of previous hotel/campground/hospitality operations experience </li>
<li>Strong focus and experience providing exceptional customer service. </li>
<li>Experience hiring, training, and managing a team, including delivering performance improvement and disciplinary actions</li>
</ul>
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently stands, walks, and reaches with hands and arms. The employee occasionally requires lifting office products and supplies up to 20 pounds. 
The hospitality environment is fast-paced, and you may sometimes be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.

Campground Operations Supervisor

<h3>Job Description</h3>
Job Description
Hay Creek Hotels is seeking passionate and customer service focused Front Desk Agent: Night Auditor to join our at The Exeter Inn. Maintain outstanding professionalism with the ability to multitask and excel in a past-faced environment.
Job Summary:
<ul>
<ul>
<li>
Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
</li>
<li>
Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
</li>
<li>
Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
</li>
<li>
Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
</li>
<li>
Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
</li>
<li>
Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
</li>
<li>
Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
</li>
<li>
Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
</li>
<li>
Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
</li>
<li>
Flexibility to work days, nights, weekends, holidays, and critical peak business days.
</li>
<li>
Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
</li>
</ul>
<li>
A distinctive element exclusive to Hay Creek Management's approach to guest service is its "Host Philosophy," which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.
The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.
Essential Functions: 
¨ Must have knowledge and understanding of all front desk associate job requirements.
¨ Record messages for next shift and management, especially guest related issues and early morning call outs.
¨ Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
¨ Balancing of daily postings and revenue in system.
¨ Timely and accurate preparation and distribution of daily reports be email.
¨ Expeditious and diplomatic resolution of guest issues.
¨ Full knowledge in all emergency procedures (fire, safety, disaster, etc.)
¨ Security checks of entire building are done routinely through the night, including locks and energy efficiency program.
¨ Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
¨ Ensure proper registration of guests and credit procedures are followed.
¨ Efficient processing of guaranteed/no show billings.
¨ Adhere to all systems and controls procedures.
¨ Complete third shift night audit checklist and responsibilities are complete.
¨ (FT night auditor) to make sure invoices are entered correctly into M3.
¨ Completion of the M3 Night Audit spreadsheet each shift which requires printing 1 extra report from the Aloha PMS system and 2 reports from the Roommasters System then data entry into the spreadsheet (total estimated time for all of this would be 30 minutes).
¨ Entry of the daily report data from the summary page of the above report into the M3 Acknowledge Accounting system (total estimated time 15 minutes).
¨ Exporting of the Daily Reports from M3 and emailing to various department heads at the hotel.
</li>
</ul>
 
<ul>
<li>High School diploma or equivalent.</li>
<li>Ability to operate smoothly and professionally under high stress situations.</li>
<li>Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.</li>
<li>1 year customer service experience required, hotel environment highly preferred.</li>
<li>Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.</li>
<li>Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.</li>
<li>May be subject to successful completion of background check.</li>
</ul>
Hotel Specific Essential Functions:
¨ Ability to stand/sit for 8 hrs length of time
¨ Ability to lift 30 lbs.
¨ Ability to bend frequently during a shift
¨ Ability to read, write, understand and speak English
¨ Ability to work 11pm to 7am any night of the week if needed (ie. Cover vacations, sick days, etc.).
Technology and Equipment:
¨ M3 accounting software
¨ Windows Office, Excel, Outlook, Word
¨ Telephone Switchboard
¨ PMS Room Master
¨ POS Aloha
¨ Computer and Printer
¨ Intermediate internet technology
¨ CB Radio
¨ Open Table
 Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
<ul>
<li>Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*</li>
<li>Free Life Insurance of $25K from HCH*</li>
<li>Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*</li>
<li>Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*</li>
<li>Weekly payroll schedule</li>
<li>Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews</li>
<li>Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends &amp; Family eighty nine per night)</li>
<li>Dining Discounts at any HCH Property (50% off food for employee and guests)</li>
<li>Hospitality Discounts from our partners at the New England Inn &amp; Resort Association and Historic Hotels of America</li>
<li>Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)</li>
<li>Supportive Culture that is fun and motivating, with open-door policy work environment</li>
<li>Employee Recognition Program through 'Delight Dollars' appreciation and prizes</li>
<li>Employee Assistance Program including 24/7 confidential support and KOFE financial education</li>
<li>Accelerated Career Advancement of professional enrichment, company-sponsored conferences &amp; classes, and our formal Professional Development Program for new managers in training.</li>
<li>Free Parking</li>
</ul>
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight &amp; Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights &amp; Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at <a href="http://www.HayCreekHotels.com" target="_blank">www.HayCreekHotels.com</a>

Night Auditor-Part Time

<h3>Job Description</h3>
Job DescriptionMt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred, but we are willing to train the right candidate. The successful candidate is likely to have a passion for customer service and leadership.&nbsp; Job type: Full-time, non-exempt Schedule:&nbsp;8:00 a.m. – 4:00 p.m.*, including weekends and holidays. *These hours may vary slightly based on hotel occupancy and department need. Duties and Responsibilities:
<ul>
<li>Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.</li>
<li>Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy</li>
<li>Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.</li>
<li>Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.</li>
<li>Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter</li>
</ul>
Front Desk Supervisor Qualifications:
<ul>
<li>Must have supervisory/management experience</li>
<li>Set reasonable customer satisfaction goals</li>
<li>Open to work in a high paced environment</li>
<li>Exceptional oral and written communication</li>
<li>Must be able to handle customer complaints and concerns</li>
<li>Must be familiar with Microsoft Office and Google Docs</li>
<li>Able to multitask</li>
<li>Must always bring a smile to work.</li>
<li>Must be able to maintain and present a professional appearance at all times.</li>
<li>A professional attitude is required at all times, handle pressure with poise and finesse.</li>
<li>Must possess excellent time management skills and be on time for work.</li>
<li>Must be a team player and able to provide superior customer service.</li>
<li>Must be able to work weekends and Holidays</li>
</ul>
&nbsp; What We Offer:
<ul>
<li>On Demand Pay- Get Paid the Same Day you Work!</li>
<li>Fun and Exciting Work Environment!</li>
<li>FREE Waterpark Park &amp; Theme Park Passes (based on resort occupancy)</li>
<li>Full Time, Part Time and Seasonal Positions</li>
<li>Employee discounts on hotel rooms, retail and food</li>
<li>Company-wide outings</li>
<li>Full Time Employees are Eligible for Benefits:
<ul>
<li>Health Insurance, Dental Insurance, Vision Insurance, &nbsp;FSA Health &amp; FSA Dependent Care after 60 Days of Employment</li>
<li>401K and Paid Time Off after 1 Year of Employment</li>
</ul>
</li>
</ul>
For more information about our property, visit our website: <a href="https://www.mtolympuspark.com/" target="_blank">https://www.mtolympuspark.com/</a> &nbsp;
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