<h3>Job Description</h3>
Job Description
Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Parkway.
Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.
Candidate Experience:
Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.
· The responsibilities of a Front Office Manager include, but not limited to:
· Providing solid leadership and work side by side with your team during heavy volume periods.
· Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.
· Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.
· Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.
· Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
· Assist in the Bistro restaurant whenever needed.
· Ensure all associates are in uniform and name tag.
· Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
· Complete scheduling and stay within budgeted guidelines.
· Maintain inventory levels for front desk supplies.
· Must be willing to cover open shifts in the event coverage is needed.
Courtyard by Marriott – Charlotte Airport/Billy Graham Parkway
321 W. Woodlawn Road
Charlotte, NC 28217

Hotel Front Office Manager

<h3>Job Description</h3>
Job Description
The Front Office Manager leads daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. This role builds a warm, guest-focused culture, ensures standards are consistently met, and partners across the hotel to deliver a seamless arrival and departure experience. The ideal candidate is highly motivated, energetic, positive, and team-oriented.
Key Responsibilities
· Manage the Front Office team (Front Desk, Call Center, Concierge, Bell/Valet, and Doorman) and set an approachable, professional tone in all departments.
· Provide exceptional guest service and ensure all team members maintain luxury service standards.
· Create and uphold a positive, team-focused culture with open, timely communication.
· Handle service recovery with empathy and clear communication; follow up to closure.
· Maintain standards and SOPs; keep policies current and implement practical improvements.
· Hire, train, schedule, and coach a guest-focused team; recognize great work and provide timely feedback.
· Serve as Manager on Duty (MOD) as needed to support the operation.
· Manage room inventory (pre-blocking, out-of-order/out-of-service rooms, special requests, connecting rooms, VIPs).
· Communicate clearly on Front Office updates and resort-wide information so all team members have accurate, current details.
· Support the operation hands-on during peak times—assist with check-ins/outs, bell/valet, and the call center as needed.
· Partner with Housekeeping, Engineering, and other departments to reduce wait times and resolve issues quickly.
Qualifications
· 3–5 years of Front Office leadership (Supervisor/Assistant FOM or similar) in an upscale or luxury environment.
· Calm, guest-first problem solver with strong judgment.
· Excellent verbal and written communication; clear, professional email/phone etiquette.
· Proficient with PMS and common hotel tools.
· Flexible schedule including weekends and holidays; MOD coverage as assigned.

<h3>Job Description</h3>
Job DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Compensation:
$16 - $22 hourly
Responsibilities:
<ul>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Hold responsibility for the front desk budget and order any necessary office supplies</li>
<li>Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies</li>
<li>Direct front desk operations and ensure customer service meets our high standards for guest satisfaction</li>
<li>Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints</li>
</ul>
Qualifications:
<ul>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
<li>1 year of previous experience working in the hospitality industry</li>
<li>Have superb communication skills, management skills, and multitasking skills</li>
<li>Applicants must have a high school diploma or GED</li>
</ul>
About Company 
Our top priority is to create a positive workplace where all staff enjoy the day-to-day operations.

<h3>Job Description</h3>
Job DescriptionDescription:
 At Duprey Companies, we take pride in curating exceptional experiences and managing properties with a commitment to excellence. We are a hospitality and commercial property management company dedicated to elevating the standards of service and creating thriving environments for our clients and team members.
 
Our portfolio extends across a diverse range of properties, from boutique hotels to commercial spaces, each managed with meticulous attention to detail. We understand that every property has its own story, and our team works tirelessly to ensure that each chapter unfolds seamlessly.
 
Job Summary
The Front Office Manager (FOM) is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. The FOM is responsible for coordinating, verifying, and balancing all revenues daily and administering all property level accounts receivable and accounts payable functions.
 
Essential Duties and Responsibilities
 
Front Office Manager
- Provide professional and courteous guest service at all times
- Greet arriving guests
- Answer telephone calls courteously and efficiently
- Professionally and diplomatically handle guest complaints
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions 
- Facilitate direct bills
- Generate, confirm, cancel and change guest reservations
- Keep records of room availability and guest’s accounts
- Assist arriving and departing guests with luggage
- Compute bills, receive payments and make change for guests
- Make restaurant, transportation or entertainment reservations for guests
- Promote any current hotel and franchise marketing programs 
- Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
- Ability to work well with a diverse group of people
Billing/Accounting:
- Verifies revenues and tray figures on Daily Sales Report (Reconciling with Fosse, M3, and all systems)
- Completes spreadsheets required by Corporate Office for logging/reconciliations and record keeping
- Invoices and mails all direct bill and outstanding accounts- posting all received payments
- Collects/Verifies cash deposits in safe from GCC bars/prepares bank deposits to include all cash/checks
- Assists in preparing/providing month end reporting data for financials
 
Additional Duties
- Act as Manager on duty when scheduled 
- Maintain wake-up call service
- Maintain office supply inventory
- Post ancillary charges to guest folios (i.e. food, room, telephone) 
- Maintain clean and neat work and storage spaces
- Assist with appropriate storage of guest property
- Attend monthly department meeting 
- Complete projects as determined by General Manager 
- Assist other coworkers/departments when necessary 
- Assist with inventory and ordering 
- Participate in ongoing education and training
- Other duties as assigned
Requirements:
Essential Behavior Requirements 
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds guests’ expectations. 
 
Minimum Qualifications
- Education or Experience- Education or Experience- High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
 
Physical Requirements
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

<h3>Job Description</h3>
Job DescriptionDescription:Front Office Manager
 
The DoubleTree by Hilton Pittsburgh GreenTree is currently seeking an experienced and motivated individual for the position of Front Office Manager. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. Candidates should demonstrate excellent organizational &amp; communication skills; a strong proficiency in multi-tasking with hospitality operations experience essential. 
Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. 
The Front Office Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, performance, change of employment status, etc. 
Benefits:
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 
Requirements:
<ul>
<li>Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement and meting participation and felicitation.</li>
<li>Monitor and develop team member performance to include, but not limited to, providing supervisions, scheduling, conducting counseling and evaluations and delivering recognition rewards.</li>
<li>Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly</li>
<li>Ensure compliance with Company/Brand standards</li>
<li>Meet and greet guests and respond to guest inquiries, requests and issues in a timely manner to resolve guest concerns</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.</li>
<li>Recruit, interview and train new team members.</li>
</ul>
A successful candidate must be able to work and cover all shifts when necessary. 
 
Qualifications
<ul>
<li>Strong customer service skills</li>
<li>Previous experience in front desk operations</li>
<li>Ability to provide exceptional guest services</li>
<li>OnQ proficiency and large hotel experience is a plus</li>
</ul>
Preferred
<ul>
<li>Hotel Experience - 3 years</li>
<li>Hotel &amp; Accommodations Guest Relations Staff - 3 years</li>
<li>Hospitality management experience - 2 years </li>
</ul>

<h3>Job Description</h3>
Job Description
We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Compensation:
$23 - $25 hourly
Responsibilities:
<ul>
<li>Direct front desk operations and ensure customer service meets our high standards for guest satisfaction</li>
<li>Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints</li>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Generate occupancy reports and compile financial information for the general manager</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
</ul>
Qualifications:
<ul>
<li>At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field </li>
<li>Possess excellent management skills, communication skills, and multitasking skills</li>
<li>Must possess a high school diploma or equivalent certification (GED)</li>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
</ul>
About Company 
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

<h3>Job Description</h3>
Job Description
We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
<ul>
<li>
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
</li>
<li>
Train, supervise and support office staff, including receptionists, security guards and call center agents
</li>
<li>
Schedule shifts
</li>
<li>
Ensure timely and accurate customer service
</li>
<li>
Handle complaints and specific customers requests
</li>
<li>
Troubleshoot emergencies
</li>
<li>
Monitor stock and order office supplies
</li>
<li>
Ensure proper mail distribution
</li>
<li>
Prepare and monitor office budget
</li>
<li>
Keep updated records of office expenses and costs
</li>
<li>
Ensure company's policies and security requirements are met
</li>
</ul>
Requirements
<ul>
<li>
Proven work experience as a Front desk manager or Reception manager
</li>
<li>
Hands on experience with office machines (e.g. fax machines and printers)
</li>
<li>
Thorough knowledge of customer service, office management and basic bookkeeping procedures
</li>
<li>
Proficiency in English (oral and written)
</li>
<li>
Solid knowledge of MS Office, particularly Excel and Word
</li>
<li>
Excellent communication and people skills
</li>
<li>
Good organizational and multitasking abilities
</li>
<li>
Problem-solving skills
</li>
<li>
High School diploma; additional certification is a plus
</li>
</ul>
 
Guest Services 
No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
 
Position: Front Office Manager
 
Essential Functions: 
All areas
 
 Welcome guests in a friendly, prompt professional manner at all times.
 
<ul>
<li>
Check guests in, issue room keys.
</li>
<li>
Ensure required identification is taken from the guests at check-in line with local legislative requirements.
</li>
<li>
Answer phones in prompt and courteous manner.
</li>
<li>
Answer, record and process all guest call, messages, requests, questions or concerns.
</li>
<li>
Check guests out, including resolving any late or disputed charges.
</li>
<li>
Accurately process all cash and credit card transactions using established procedures.
</li>
<li>
Train front desk in all aspects of the front desk.
</li>
<li>
Accurately bill and record payments of Accounts Receivables.
</li>
<li>
Take action, solve problems/complaints using appropriate service recovery guidelines.
</li>
<li>
Follow established safety protocols and procedures at all times.
</li>
<li>
Understand the use of the time clock and the importance of "clocking in &amp; out" for any un-work-related activity.
</li>
<li>
Creates schedules for front office staff.
</li>
<li>
Makes sure time clock punches are correct.
</li>
<li>
Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
</li>
<li>
Fill in for the Breakfast/Lobby attendant when needed.
</li>
</ul>
 
Tools and Equipment:
<ul>
<li>
Bell stand luggage carts, hand truck
</li>
<li>
Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine 
</li>
</ul>
 
Working Environment:
<ul>
<li>
Interior and exterior of hotel in center of front drive. 
</li>
</ul>
 
Physical Job Requirements 
 
<ul>
<li>
Frequently standing up behind the front desk and front office areas.
</li>
<li>
Carrying or lifting up to 50 pounds 
</li>
<li>
Handling objects, products and computer equipment.
</li>
<li>
standing, stooping, lifting
</li>
</ul>
 
Climbing
<ul>
<li>
Climbing up to but not limited to one flight of stairs.
</li>
</ul>
Work Environment
<ul>
<li>
Inside 100% of work period (approximately 8 hour shift)
</li>
<li>
Interior and on occasion exterior of hotel with exposure to weather conditions.
</li>
<li>
Continually standing for long periods of time, up an entire shift.
</li>
<li>
Must be able to lift up to 50lbs.
</li>
<li>
Must be willing to assist with Concierge &amp; Front Desk Duties
</li>
<li>
Visibly must be able to use computer for extended periods of time
</li>
<li>
Must answer phones in a clear, understandable tone
</li>
<li>
Must be able to push or pull a fully loaded bell cart full of luggage
</li>
</ul>
Must be able and willing to use stairs whenever necessary
 
Background check is required.

<h3>Job Description</h3>
Job DescriptionDescription:
 At Duprey Companies, we take pride in curating exceptional experiences and managing properties with a commitment to excellence. We are a hospitality and commercial property management company dedicated to elevating the standards of service and creating thriving environments for our clients and team members.
?
Our portfolio extends across a diverse range of properties, from boutique hotels to commercial spaces, each managed with meticulous attention to detail. We understand that every property has its own story, and our team works tirelessly to ensure that each chapter unfolds seamlessly.
 
Job Summary
The Front Office Manager (FOM) is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. The FOM is responsible for coordinating, verifying, and balancing all revenues daily and administering all property level accounts receivable and accounts payable functions.
 
Essential Duties and Responsibilities
 
Front Office Manager
- Provide professional and courteous guest service at all times
- Greet arriving guests
- Answer telephone calls courteously and efficiently
- Professionally and diplomatically handle guest complaints
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions 
- Facilitate direct bills
- Generate, confirm, cancel and change guest reservations
- Keep records of room availability and guest’s accounts
- Assist arriving and departing guests with luggage
- Compute bills, receive payments and make change for guests
- Make restaurant, transportation or entertainment reservations for guests
- Promote any current hotel and franchise marketing programs 
- Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
- Ability to work well with a diverse group of people
Billing/Accounting:
- Verifies revenues and tray figures on Daily Sales Report (Reconciling with Fosse, M3, and all systems)
- Completes spreadsheets required by Corporate Office for logging/reconciliations and record keeping
- Invoices and mails all direct bill and outstanding accounts- posting all received payments
- Collects/Verifies cash deposits in safe from GCC bars/prepares bank deposits to include all cash/checks
- Assists in preparing/providing month end reporting data for financials
 
Additional Duties
- Act as Manager on duty when scheduled 
- Maintain wake-up call service
- Maintain office supply inventory
- Post ancillary charges to guest folios (i.e. food, room, telephone) 
- Maintain clean and neat work and storage spaces
- Assist with appropriate storage of guest property
- Attend monthly department meeting 
- Complete projects as determined by General Manager 
- Assist other coworkers/departments when necessary 
- Assist with inventory and ordering 
- Participate in ongoing education and training
- Other duties as assigned
Requirements:
Essential Behavior Requirements 
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds guests’ expectations. 
 
Minimum Qualifications
- Education or Experience- Education or Experience- High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
 
Physical Requirements
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

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