<h3>Job Description</h3>
Job Description
Join a premier full-service hotel dedicated to providing an exceptional guest experience through outstanding service, luxurious accommodations, and top-tier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.
Job Summary:
We are seeking an experienced and dynamic Front Office / Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure all guests receive a seamless, personalized experience that reflects the hotel's high standards. The ideal candidate is a customer-focused professional with strong leadership, problem-solving, and hospitality skills.
Key Responsibilities:
<ul>
<li>Supervise and support front desk, concierge, and guest services staff to ensure top-tier guest satisfaction.</li>
<li>Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.</li>
<li>Develop and implement service standards, policies, and procedures to enhance the guest experience.</li>
<li>Handle guest complaints and special requests promptly and professionally.</li>
<li>Train and mentor team members to maintain high levels of performance and customer service.</li>
<li>Collaborate with housekeeping, food &amp; beverage, and other departments to ensure seamless operations.</li>
<li>Monitor guest feedback and reviews to implement improvements in service quality.</li>
<li>Assist in budgeting, forecasting, and managing department expenses.</li>
<li>Maintain a positive and engaging work environment for all team members.</li>
</ul>
Qualifications &amp; Requirements:
<ul>
<li>Bachelor’s degree in Hospitality Management or a related field preferred.</li>
<li>Minimum of 3-5 years of experience in hotel guest services or front office management.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication, problem-solving, and interpersonal abilities.</li>
<li>Proficiency in hotel property management software.</li>
<li>Ability to work a flexible schedule, including evenings, weekends, and holidays.</li>
<li>A passion for hospitality and a commitment to delivering an outstanding guest experience.</li>
</ul>
Why Join Us?
<ul>
<li>Competitive salary and benefits package.</li>
<li>Career growth opportunities within a luxury full-service hotel.</li>
<li>A supportive and dynamic work environment.</li>
<li>Employee discounts, training programs, and other perks.</li>
</ul>
If you are a motivated hospitality professional with a dedication to guest satisfaction, we invite you to apply for this exciting opportunity!
Click apply or email <a href="mailto:kevin@harperjobs.com" target="_blank">kevin@harperjobs.com</a> to get started.
 Harper Associates works with many hospitality companies – visit <a href="http://www.harperjobs.com" target="_blank">www.harperjobs.com</a> to view more job opportunities and let us help you find the right fit for your next career move!
Company DescriptionHarper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from. Harper Associates is an equal employment opportunity employer and recruiter. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations. 
<h3>Company Description</h3>
Harper Associates specializes in the permanent placement of experienced personnel. Founded in 1968, Harper Associates has built an excellent reputation in the recruitment industry. Our long-standing history in the industry makes us unique. While we have progressed with the times, we still strive to offer personal attention and dedication to meet our clients’ needs. Harper Consultants are constantly networking, creating a continuous pool of experienced professionals to choose from.\r\n\r\nHarper Associates is an equal employment opportunity employer and recruiter. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Harper Associates also prohibits harassment of applicants or employees based on any of these protected categories. It is also Harper Associates’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions or recommendations.

Hotel Front Office Manager

<h3>Job Description</h3>
Job Description
What's in it for you?
<ul>
<li>Competitive compensation package with bonus plan ($40,000-$42,000 per year)</li>
<li>Hotel discount at locations worldwide</li>
<li>Paid time off and holiday pay incentives</li>
<li>Flexible schedule</li>
<li>Professional development and growth opportunities</li>
<li>401(k) available for all associates</li>
<li>Full benefit options available (medical, dental, and vision insurance)</li>
</ul>
ROI Hospitality is looking for a passionate, customer service-oriented Front Office Manager for our Baymont Inn &amp; Suites Mandan Bismarck Area.&nbsp; In this role, you will be responsible for overseeing the front desk operations, ensuring guest satisfaction, and managing the front desk staff.
ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!
RESPONSIBILITIES
<ul>
<li>The Front Office Manager is responsible for overseeing the guest services department of the hotel, ensuring that a high standard of quality guest service is maintained.</li>
<li>Manage the front desk department including hiring, training, and scheduling staff.</li>
<li>Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.</li>
<li>Assist the front desk staff during busy periods and staff shortages.</li>
<li>This role involves achieving budgeted revenues and expenses while maximizing profitability related to the guest services department.</li>
<li>The Front Office Manager will develop both short- and long-term financial and operational plans that align with the overall objectives of the hotel.</li>
<li>Participation in the preparation of the annual hotel budget is also a key responsibility.</li>
<li>To enhance guest satisfaction, the Front Office Manager will focus on delivering exceptional products through employee development including reviewing the reservation function to maintain optimal room occupancy and average daily rates and utilizing suggestive selling techniques by associates.</li>
<li>The role also requires maintaining and correcting procedures for credit control, financial transactions, and the security of financial assets and guest security.</li>
<li>Additionally, the Front Office Manager will respond to and resolve guest requests, complaints, or questions in a courteous and timely manner, ensuring a positive guest experience.</li>
<li>The position requires a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</li>
<li>The Front Office Manager will assist in designing and preparing statistical reports and presentations as needed, accurately reporting information, and supporting various accounting department tasks.</li>
<li>Adherence to all ROI and hotel policies and procedures is mandatory, along with attendance at required meetings.</li>
<li>Personal effectiveness is crucial in this role, as the Front Office Manager must complete projects and assignments thoroughly and professionally, adjust to high-pressure conditions, and take responsibility for personal growth and development.</li>
<li>Professional conduct, including appearance and behavior, is always expected, setting a standard for all associates.</li>
<li>Communication skills are essential, as the Front Office Manager must understand and convey the ROI Mission and Core values, express ideas clearly, actively listen to others, and resolve disagreements respectfully.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Minimum 2 years of front office and/or supervisory experience.&nbsp; Experience at a full-service hotel a plus.</li>
<li>Strong administrative and communication skills.</li>
<li>Demonstrated ability to lead teams effectively and consistently.</li>
<li>Experience working with budgets, payroll, revenue management, and forecasting. </li>
</ul>

<h3>Job Description</h3>
Job Description
Job description
Job Description: Front Office Manager
Location: Los Angeles, CA ONSITE
Position: Permanent, Full-Time
Salary: $78-85k
Benefits: Medical, Dental, Vision, 401k, Paid Time Off and Paid Holidays.
The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Desk, Bell Services, and Valet Parking departments of our five-star hotel in Los Angeles. This role involves guiding the Front Desk team to achieve strategic objectives, adhering to the hotel's vision, and serving as a resource to the broader hotel operations. The Front Desk Manager reports to the Hotel Manager or Director of Operations.
Responsibilities and Essential Job Functions:
<ul>
<li>Ensures adherence to all Front Desk Policies and Procedures.</li>
<li>Coordinates Front Desk operations to ensure smooth operation and the highest level of guest satisfaction.</li>
<li>Seeks guest feedback, proactively addresses, and resolves issues in line with our brand and employee empowerment philosophy.</li>
<li>Responds directly to guest inquiries and concerns related to check-in/check-out (in person, email, phone, surveys).</li>
<li>Maintains strong and effective communication with all hotel departments. Conducts and participates in monthly communication meetings.</li>
<li>Schedules and ensures consistent monthly Front Desk meetings.</li>
<li>Provides guidance, motivation, and daily communication to the Front Desk Team. Demonstrates a strong commitment to colleague satisfaction.</li>
<li>Creates an environment that fosters colleague job fulfillment and provides opportunities for career development within the hospitality division. Develops a strong team through active involvement in operations and the continuous development and support of team members.</li>
<li>Balances operational, administrative, and colleague needs.</li>
<li>Ensures consistency in exceeding guest service expectations.</li>
<li>Provides passionate direction towards achieving our vision.</li>
<li>Maximizes room revenue through participation in yield management group meetings and the implementation and support of agreed-upon Revenue Management strategies and practices.</li>
<li>Oversees group business, reviewing and ensuring that conference resume details are met and serving as a liaison with conference conveners.</li>
<li>Manages the Leaders Club (LHW loyalty program), ensuring loyalty goals are met and reports are reviewed by relevant stakeholders (Sales Manager/Director, Marketing Manager/Director, Director of Operations/Hotel Manager, General Manager, and President of Hospitality).</li>
<li>Ensures all departments are well-trained on hotel policies and procedures and that procedures are reviewed regularly.</li>
<li>Ensures all leaders and colleagues have access to ALICE and are fully trained and knowledgeable in the hotel’s operating systems.</li>
<li>Manages survey comments and tracks colleague engagement.</li>
<li>Conducts one-on-one meetings and maintains open communication with front desk agents, supervisors, and Assistant Front Office Managers.</li>
<li>Conducts timely performance evaluations for Assistant Front Office Managers and Guest Service Supervisors, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in the recruitment, hiring, training, and motivation of Front Desk colleagues.</li>
<li>Develops, implements, and maintains new incentives to motivate colleagues and maximize hotel revenue.</li>
<li>Ensures the effective utilization and productivity of all colleagues through staff planning, hiring, scheduling, and adherence to budget.</li>
<li>Effectively maximizes inventory levels during high occupancy/sold-out nights.</li>
<li>Adheres to and promotes the Company’s Health &amp; Safety policies to ensure a safe work environment and knowledge of all safety &amp; emergency procedures.</li>
<li>Covers Duty Manager shifts as required.</li>
<li>Attends monthly Credit meetings and ensures all accounting procedures are adhered to throughout the department, including monitoring guest balance and city ledger accounts.</li>
<li>Deputizes for the Director of Operations/Hotel Manager when required.</li>
<li>Performs additional duties and tasks as assigned.</li>
</ul>
Requirements:
<ul>
<li>A minimum of 3 years of experience in a Director of Operations role at a four or five-star hotel property.</li>
<li>Proven experience in Front Desk management within a luxury hotel environment.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Strong guest service orientation and problem-solving abilities.</li>
<li>Proficiency in hotel property management systems (PMS)</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Strong knowledge of revenue management principles and practices.</li>
<li>Ability to manage and motivate a diverse team.</li>
<li>Excellent organizational and time-management skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
</ul>
Technical Skills (Preferred):
<ul>
<li>Experience with ALICE hotel operating system.</li>
<li>Knowledge of other relevant hotel software and technologies.</li>
</ul>
.
If you are passionate about providing exceptional hospitality experiences and possess the necessary skills to lead a dynamic front desk team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Application Question(s):
<ul>
<li>How many years of experience do you have using ALICE hotel operating system?</li>
<li>Are you able to work on-site at Los Angeles CA 90265?</li>
</ul>
Experience:
<ul>
<li>Director of Operations: 3 years (Required)</li>
</ul>
Company DescriptionOn Target Staffing Corporate Recruiting is a division of On Target Staffing, LLC. With 50 offices across the United States we are able to provide services to companies and individuals both local and national. We know that one size does not fit all. That’s why we take an individualized approach— offering customized recruiting solutions tailored to your unique needs. Our approach is to clearly understand your business goals, identify the best position for you, and enhance your opportunities. We look forward to working with you! 
<h3>Company Description</h3>
On Target Staffing Corporate Recruiting is a division of On Target Staffing, LLC. With 50 offices across the United States we are able to provide services to companies and individuals both local and national. We know that one size does not fit all. That’s why we take an individualized approach— offering customized recruiting solutions tailored to your unique needs. Our approach is to clearly understand your business goals, identify the best position for you, and enhance your opportunities. We look forward to working with you!

Front Office Manager- Hotel

<h3>Job Description</h3>
Job Description
Front Office Manager
Southwest Florida (Gulf Coast)
Full-Time | 40 Hours 
This isn’t a plug-and-play role. It’s a challenge for builders. Doers. Fixers.
An independently owned resort on Florida’s Gulf Coast is in the middle of a major growth spurt—doubling its footprint and trying to bring order to the beautiful mess that comes with it. There’s no corporate blueprint here, no instruction manual. Just a growing business with sky-high potential that needs a smart, savvy hospitality pro to help stabilize and scale.
If you’ve ever wished you could take everything you’ve learned in branded hotel ops and finally do it your way—this is your shot.
What’s the Deal?
<ul>
<li>This is an island resort with a loyal guest base and massive potential—but limited structure.</li>
<li>You’ll oversee the full scope of guest-facing operations: front desk, housekeeping, and the link between revenue and experience.</li>
<li>You’ll work elbow-to-elbow with the GM to bring brand-level polish and sales-first energy to a resort that’s hungry to evolve.</li>
<li>You’ll have the freedom to build processes, teach your team, and leave your fingerprints on every piece of the guest journey.</li>
</ul>
What You’ll Do
<ul>
<li>Drive Revenue from the Front Desk – Lead a team that knows how to sell, not just smile.</li>
<li>Rebuild Operations – Bring structure, systems, and consistency where there’s currently... well, not enough.</li>
<li>Lead with Flexibility &amp; Vision – Work closely with ownership and the GM to influence major decisions, including tech transitions and staffing models.</li>
<li>Bridge Departments – Housekeeping, front desk, and guest satisfaction all live under your umbrella.</li>
</ul>
What You Bring
<ul>
<li>Experience with major hotel brands (Hilton, Marriott, IHG, etc.)—you know how top-tier properties run, and you’re ready to bring that DNA into an independent setting.</li>
<li>Proven track record of driving guest satisfaction and sales at the front desk.</li>
<li>Comfort in fast-moving environments and building systems from scratch.</li>
<li>Knowledge of PMS systems—Cloudbeds and/or Opera experience is a bonus.</li>
<li>Leadership in both front office and housekeeping operations.</li>
<li>A sleeves-rolled-up mindset and a desire to grow with a business that’s still writing its playbook.</li>
</ul>
The Perks
<ul>
<li>Flexibility: You’ll build your own 40-hour schedule (weekday preferred).</li>
<li>Growth: This resort is scaling fast, and the right person will grow with it.</li>
<li>Autonomy: You’re not stepping into a system—you’re helping to create it.</li>
<li>Benefits: Health/dental coverage coming soon.</li>
</ul>
If you’re tired of rigid hotel hierarchies and ready to leave your mark on something real, let’s talk.
This is the kind of opportunity that rarely makes it to job boards—because it’s not for everyone. But for the right person? It’s a career-maker.
Company DescriptionTake the next step in your hospitality career! We are industry experts who have worked in restaurants, hotels, and resorts and know what it takes to succeed. We have been where you are —looking for that next great opportunity — and will help you find the ideal position for your skills, experience, and long-term goals. 
<h3>Company Description</h3>
Take the next step in your hospitality career!\r\n\r\nWe are industry experts who have worked in restaurants, hotels, and resorts and know what it takes to succeed. We have been where you are —looking for that next great opportunity — and will help you find the ideal position for your skills, experience, and long-term goals.

<h3>Job Description</h3>
Job Description
Front Office Manager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. 
Job Summary
We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities &amp; Duties
<ul>
<li>­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service</li>
<li>Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures</li>
<li>Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction</li>
<li>Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction</li>
<li>Address guest concerns and complaints professionally, escalating issues as necessary</li>
<li>Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures</li>
<li>Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively</li>
<li>Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities</li>
<li>Conduct regular performance evaluations and identify opportunities for training and development</li>
<li>Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction</li>
<li>Coordinate with housekeeping to ensure timely room readiness and cleanliness standards</li>
<li>Collaborate with the General Manager to implement policies, procedures, and service standards</li>
<li>Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports</li>
<li>Assist in managing room inventory and reservations, optimizing room occupancy and revenue</li>
<li>Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures</li>
<li>Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings</li>
<li>Support the GM in leading, motivating, and developing a high-performance team</li>
<li>Foster a positive work environment that promotes teamwork, collaboration, and employee engagement</li>
<li>Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards</li>
<li>Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience</li>
<li>Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.</li>
<li>Ensure all decisions are made in the best interest of the hotel and management</li>
<li>Ensure compliance with all local, state, and federal regulations</li>
<li>Perform any other duties as assigned by Executive team &amp; Ownership</li>
</ul>
Qualification Standards &amp; Company Requirements
<ul>
<li>High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)</li>
<li>Previous experience in front desk operations or guest services, with some supervisory experience (preferred)</li>
<li>Excellent customer service and communication skills</li>
<li>Strong problem-solving skills and ability to handle guest issues effectively</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Detail-oriented with strong organizational and multitasking skills</li>
<li>Ability to work under pressure and adapt to changing situations</li>
<li>Proficient in hotel management systems, property management systems, and relevant software</li>
<li>Proficient in Microsoft Office and hotel &amp; restaurant software(s)</li>
<li>Must have a flexible work schedule</li>
</ul>
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*
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<h3>Job Description</h3>
Job Description
<ul>
<li>Supporting, training, and supervising front office staff.</li>
<li>Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.</li>
<li>Handling customer complaints and special requests.</li>
<li>Scheduling staff shifts and managing other HR-related tasks.</li>
<li>Maintaining an orderly appearance throughout the reception area.</li>
<li>Monitoring stock and ordering office supplies, including stationery and information leaflets.</li>
<li>Preparing monthly management reports on customer feedback, bookings, and cancellations.</li>
<li>Managing the departmental budget.</li>
<li>Updating files and records.</li>
<li>Enforcing all cash-handling, checking, and credit procedures.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Hotel&nbsp;Front Office Manager
Location: Virginia Beach Oceanfront
Overview: The Front Office Manager is a pivotal leader responsible for ensuring outstanding guest experiences and smooth front desk operations. This role encompasses overseeing all front desk activities, including guest services, reservations, staff supervision and upholding operational standards while fostering a welcoming and efficient environment.
Key Responsibilities:
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Guest Services: Ensure that all guests receive a warm and courteous welcome upon arrival, facilitating smooth check-ins and check-outs, and maintaining a strong presence in the lobby. Address any inquiries and concerns promptly and ensure all guest issues are resolved before departure.
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Staff Supervision: Supervise, train and mentor front desk staff. Monitor and manage staffing levels to meet business needs. Schedule shifts, conduct performance evaluations, and foster a collaborative team environment.
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operational Efficiency: Manage the daily front desk operations, including inventory management, billing processes, and coordination with housekeeping and maintenance departments to ensure seamless service delivery. Maintain accurate records of room availability, guest accounts, and cash handling.
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reservation Management: Oversee the reservations process, ensuring accuracy and efficiency in room assignments, special requests, and guest preferences. Collaborate with the sales team to optimize occupancy rates.
5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue Resolution: Address guest concerns and issues promptly and professionally, finding effective solutions to ensure guest satisfaction and retention.
6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial Management: Ensure compliance with financial policies and procedures. Perform duties involving daily reports, commissions, credit card reversals, cash deposits and accounts receivables.
7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance and Standards: Ensure adherence to set standards, policies and procedures, including health and safety regulations, data privacy and brand standards.
8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Innovation and Improvement: Continuously seek opportunities for process improvements and innovation to enhance guest experiences and operational efficiency.
Qualifications:
Proven experience in a supervisory role within the Hospitality industry
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in hotel management software and front office systems.
Ability and willingness to work varying shifts, weekdays, weekends, and holidays as needed.
Ability to handle high-pressure situations with grace and professionalism.
Commitment to providing exceptional guest service and fostering a positive work environment.
Hotel Experience only - offering a $1000 hiring bonus, restrictions apply

<h3>Job Description</h3>
Job Description
Elevate Your Career in hospitality: Seeking a Stellar Front Office Manager 
Location: Hilton Hotel, Salt Lake City, Utah
Employment Type: Full-Time
We Offer:
<ul>
<li>Hotel Room and Car Rental discounts around the world with not only Hilton, but all hotel brands including Marriott and IHG</li>
<li>A vibrant work environment where your leadership can shine.</li>
<li>Competitive salary with comprehensive benefits.</li>
<li>Opportunities for professional growth and development within the world-renowned Marriott brand.</li>
</ul>
The Role: As the Front Office Manager, you will be the heartbeat of our hotel’s lobby, leading a team dedicated to providing outstanding guest experiences. Your mission is to ensure a seamless operation at the front desk, from check-in to check-out, making every guest feel valued and welcome.
Key Responsibilities:
<ul>
<li>Manage and mentor the front office team to deliver impeccable customer service.</li>
<li>Coordinate with various departments to ensure guest satisfaction.</li>
<li>Handle guest inquiries and resolve issues with a proactive, positive approach.</li>
<li>Oversee room bookings, reservations, and front office financial transactions.</li>
<li>Implement and maintain Marriott’s high standards of quality and service.</li>
</ul>
Who You Are:
<ul>
<li>A hospitality enthusiast with a minimum of 1 year in a front office leadership role.</li>
<li>A problem-solver with excellent communication and interpersonal skills.</li>
<li>Someone with a flair for creating memorable guest experiences.</li>
<li>A team player who thrives in a fast-paced environment.</li>
</ul>
Join Us: If you’re ready to lead with passion and make a lasting impression, apply now to become part of the Marriott family where we value diversity and inclusion, and every role makes a difference.

Hilton Hotel Front Office Manager

<h3>Job Description</h3>
Job DescriptionDescription:FRONT OFFICE MANAGER
 
YOUR DREAM HOSPITALITY CAREER AWAITS AT COLCORD HOTELIN BEAUTIFUL DOWNTOWN OKLAHOMA CITY 
If you believe in the power of "thank you" and "I am happy to …," we want you to join our team! Colcord values great service and comfort. First impressions are the most lasting, and our mission is to ensure our guests are warmly welcomed and catered to at every point of contact. As a valued member of our team, you’ll help our guests create memorable experiences during their visit with us.
 
Housed in a historic building originally built in 1910, the Colcord Hotel serves as an iconic reminder of the first skyscraper to adorn the city's skylines. Located in the heart of downtown OKC, we’re at the center of all the action.
 
Our success relies on hiring and advancing top talent. We have cultivated a rewarding and respectful work environment, where every member of our staff is encouraged to grow. Apply today!
 
At Colcord, you will have everything you need to succeed:
· Competitive Wages
· Paid Holidays
· 401k with Employer Match
· Portfolio-Wide Discounts
· Employee Assistance Program
· On-the-Job Training
· Company Provided Downtown Parking
· Paid Time-Off (Full-Time)
· Affordable Health Care (Full-Time)
 
DEPARTMENT: Front Desk REPORTS TO: Assistant General Manager STATUS: Exempt
 
 
SUMMARY: Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Responsible for acting as Manager on Duty, anticipating and resolving problems and creating an environment that is warm and welcoming.
 
RESPONSIBILITIES:
· Recruits, selects, and retains a quality Front Office staff, including Front Desk Associates and Valet/Bellmen staff.
· Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.
· Ensures smooth, efficient and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts.
· Initiates and implements up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
· Trains each Front Office Associate and Valet to deliver efficient, excellent service to customers and guests. Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Leads by example: Provides Great Customer Service to all Guest in a warm and Friendly Manner.
· Audits all work for accuracy and consistency on a regular basis. Maintains high standards of each Associate’s work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
· Enforces adherence to the Company’s standards of dress and appearance.
· Works with General Manager to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
· Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.
· Handles customer complaints, credit card chargebacks, and customer care cases.
· Develops knowledge of frequent guests and their special requests and needs.
· Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.
· Responsible for proper key control and other security measures.
· Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.
· Becomes knowledgeable of emergency/fire evacuation and safety procedures and train staff as needed. Must be trained to use an Automated External Defibrillator and know medical emergency procedures. Informs General Manager of any unsafe conditions.
· Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
· Provides timely weekly work schedules, posted at least three (3) days before the start of the new workweek.
· Must be capable of performing all duties of the Front Desk for any position.
 
KNOWLEDGE, SKILLS AND ABILITIES:
· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
· Professional appearance and mannerism.
· Supervisory and performance management skills.
· Strong communication skills, both verbally and written.
· Accounting and organizational skills.
· Ability to deal with guests when they are angry or upset.
· Ability to work quickly and thoroughly when under pressure.
· Must be flexible and open to changes in procedures.
· Ability to attend to more than one task at a time.
· Technical knowledge of Front Desk operations.
· Knowledge of Oklahoma, Oklahoma City and surrounding communities.
 
EXPERIENCE:
· Customer Service and Management experience required.
· Three (3) years’ hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. Marriott experience preferred. 
· Opera or Lightspeed knowledge a plus
 
PHYSICAL DEMANDS:
· Must be able to stand for long periods of time.
· May include crowded office setting or “close quarters”.
· General office environment with limited physical activity.
Requirements:

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