<h3>Job Description</h3>
Job DescriptionSalary: 70,000 
Department: Guest Relations
FLSA Status: Exempt
Reports To: Director of Operations
Job Status: Full time
Work Schedule: Days, Evenings, Weekends, and Holidays as needed
 
 
Job Overview
 
Luxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 15 years of experience, we are passionate about all things travel and hospitality.
 
The ideal candidate will have experience in hospitality or customer experience and thrive on being responsible for delivering excellence in service. Guest Relations must have strong communication skills, a solid work ethic, and the ability to provide intuitive service to pay close attention to the needs of our guests. They will be required to perform and fulfill both Front Desk and Concierge-related duties. The Guest Relations team is responsible for making sure that our guests expectations are exceeded, and for always providing the highest level of service.
 
Responsibilities and Duties
 
<ul>
<li>Share the common concept people who believe in treating others as we would have them treat us.</li>
<li>Embody and deliver the Luxury Rentals Miami Beach guest service standards. Consistently meeting these standards, the Guest Relations team will provide an exceptional guest experience to every guest, every time.</li>
<li> Oversee all Guest Relations operations ensuring guest satisfaction.</li>
<li> Provide exceptional Guest Service by exceeding guests' expectations and needs.</li>
<li> Supervise and manage all Guest Relations team members' performance providing mentoring where necessary.</li>
<li> Ensures the level of service is met in the department by maintaining the LRMB standards set.</li>
<li>Contributes to team effort by accomplishing related results as needed.</li>
<li>Complete new hire paperwork, payroll, and scheduling in a timely manner.</li>
<li>Train all new Guest Relations new hires, ensuring direction, and constant feedback.</li>
<li>Complete Guest Relations individual evaluations as required.</li>
<li>Make hiring, promotion, disciplinary, and termination recommendations to the LRMB Partners.</li>
<li>Ensure that the Guest Relations team is following and providing the LRMB Guest Service etiquette standards by using luxurious language, anticipating guest needs whenever possible, handling all guest requests, and providing extreme care and sincerity when handling guest complaints and recovery.</li>
<li>Ensure the Guest Relations team provides positive guest experiences, driven by service quality and consistency.</li>
<li>Manage, ensure, and maintain a precise profile on each guest so all information can be stored and accessible in the PMS platform.</li>
<li>Manage and update the Alice platform for the Guest Relations Department.</li>
<li>Amenities are a large part of the Guest Relations responsibilities. Ensure that the Guest Relations team communicates all arrivals and needed amenities, including the amenity cards for each guest.</li>
<li>Ensure all Guest Relations team is assisting guests with their arrival to ensure a flawless and streamlined greeting to LRMB, offering a range of concierge services, and making their experience memorable.</li>
<li>In charge of leading a well-organized pre-arrival experience by following the LRMB guest journey protocol, with a primary focus on anticipating guest needs to ensure a flawless and streamlined greeting to the company.</li>
<li>All steps of the Guest Journey are executed in the timeframe for which they were made. Make suggestions on necessary changes or improvements when necessary.</li>
<li>Create, interview, and negotiate with all LRMB preferred vendors and any new potential vendors for concierge services that come up with guests' requests.</li>
<li>Ensure all concierge requests and all charges to the guest are properly uploaded into the guest folio in the PMS.</li>
<li>Ensure each resident is ready and verified for guest check-in prior to guest arrival and room orientation, per guest journeyarrival experience protocol.</li>
<li>Ensure the requests from the guests during their stay are always addressed in a timely manner.</li>
<li>Responsible to collect all pertinent information required to action any guest requests, ensuring to be well prepared and fulfill the requests to the best of your ability and ensure a flawless in-house experience.</li>
<li>Execute a well-organized departure experience with a primary focus on anticipating guest needs and following the LRMB departure experience protocol. Make suggestions on necessary changes or improvements when necessary.</li>
<li>Recognize all kids who stay at LRMB by creating a kid-friendly atmosphere and following the LRMB pre-arrival protocol, ensuring all kid amenity items are available for kids' arrival.</li>
<li>Recognize all pets who stay at LRMB by creating a pet-friendly atmosphere and following the LRMB pre-arrival protocol, ensuring all pet amenity items are available for pet arrival.</li>
<li>Manage and conduct LRMB pre-shift meetings to update the team daily on the current status of all LRMB guests and Guest Relations arrivals and departures agendas.</li>
<li>Prep and ensure residence with welcome amenities upon Owners arrival.</li>
<li>Check on any reviews received daily and respond to them in a timely manner.</li>
<li>Analyze customer feedback from online reviews and suggest ways to improve ratings.</li>
<li>Continuously strive to improve skills and increase knowledge.</li>
<li>And any other duties needed to help fulfill our Mission and abide by our Organizations Values.</li>
</ul>
 
 
Skills &amp; Qualifications
 
<ul>
<li>Excellent interpersonal and communication skills, both in-person and by telephone.</li>
<li>Must be fluent in English, both written and verbal.</li>
<li>Ability to learn multiple computer software and accurately input information into the systems for set up and delivery.</li>
<li>Ability to work cohesively with colleagues both within and outside of the department.</li>
<li>Proactive and productive.</li>
<li>Previous hotel, Front Office, or Concierge managerial experience is mandatory.</li>
<li>Must be able to work flexible shifts as needed - days, evenings, weekends, and holidays.</li>
<li>Extensive knowledge of local hot spots, restaurants, and attractions is preferred.</li>
<li>Observant and detail-oriented, able to coordinate and multi-task job responsibilities in a busy environment.</li>
<li>Must possess a professional demeanor and presentation and be personable and enthusiastic.</li>
<li>Strong organizational skills, with the ability to work independently.</li>
<li>Ability to function under pressure, set priorities, and adapt to changing conditions.</li>
<li>Requires attention to detail and accuracy.</li>
<li>Must have access to reliable transportation.</li>
</ul>
 
 
Ideal Candidate Possess
<ul>
<li>Previous 5+ years experience as a Concierge or Guest Relations Manager</li>
<li>A high degree of analytical abilities</li>
<li>Exceptional Computer skills</li>
<li>Bilingual or Multilingual (French and/or Spanish preferred)</li>
</ul>
 
Luxury Rentals Miami Beach is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Front Office Manager (Hotel)

<h3>Job Description</h3>
Job DescriptionDescription:
The DoubleTree by Hilton Pittsburgh GreenTree is currently seeking an experienced and motivated individual for the position of Front Office Manager. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. Candidates should demonstrate excellent organizational &amp; communication skills; a strong proficiency in multi-tasking with hospitality operations experience essential. 
 
Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. 
 
The Front Office Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, performance, change of employment status, etc. 
 
Benefits:
· 401(k) matching
· Dental insurance
· Employee discount
· Health insurance
· Health savings account
· Life insurance
· Paid time off
· Vision insurance
 
· Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement and meting participation and felicitation.
· Monitor and develop team member performance to include, but not limited to, providing supervisions, scheduling, conducting counseling and evaluations and delivering recognition rewards.
· Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
· Ensure compliance with Company/Brand standards
· Meet and greet guests and respond to guest inquiries, requests and issues in a timely manner to resolve guest concerns
· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
· Recruit, interview and train new team members.
 
A successful candidate must be able to work and cover all shifts when necessary. 
 
Requirements:
 Qualifications
· Strong customer service skills
· Previous experience in front desk operations
· Ability to provide exceptional guest services
· OnQ proficiency and large hotel experience is a plus
 
Preferred
· Hotel Experience - 3 years
· Hotel &amp; Accommodations Guest Relations Staff - 3 years
· Hospitality management experience - 2 years

HOTEL - FRONT OFFICE MANAGER

<h3>Job Description</h3>
Job Description
Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Parkway.
Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.
Candidate Experience:
Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.
· The responsibilities of a Front Office Manager include, but not limited to:
· Providing solid leadership and work side by side with your team during heavy volume periods.
· Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.
· Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.
· Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.
· Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
· Assist in the Bistro restaurant whenever needed.
· Ensure all associates are in uniform and name tag.
· Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
· Complete scheduling and stay within budgeted guidelines.
· Maintain inventory levels for front desk supplies.
· Must be willing to cover open shifts in the event coverage is needed.
Courtyard by Marriott – Charlotte Airport/Billy Graham Parkway
321 W. Woodlawn Road
Charlotte, NC 28217

Hotel Front Office Manager

<h3>Job Description</h3>
Job DescriptionJoin our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Front Office Manager at the Hampton Inn &amp; Suites Glendale Westgate. ***This position comes with a $500 SIGN ON BONUS!!*** Why Youll Love Working with Us The Hampton Inn &amp; Suites Glendale Westgateis managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How Youll Make An Impact Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay. 
<ul>
<li>Guest Experience
<ul>
<li>Provide exceptional guest service while setting high service standards for the front desk team to follow</li>
<li>Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction</li>
</ul>
</li>
<li>Operational Excellence
<ul>
<li>Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections</li>
<li>Supervise front desk team, including hiring, training, scheduling, and performance management</li>
<li>Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards</li>
</ul>
</li>
<li>Financial &amp; Front Office Administration
<ul>
<li>Assist with accounting functions including billing, reporting, and financial reconciliation</li>
<li>Monitor and support procedures related to inventory, key control, and monetary handling</li>
</ul>
</li>
</ul>
 What does success look like in this role? 
<ul>
<li>Two or more years of supervisory experience</li>
<li>Two or more years of general hotel operations experience</li>
<li>Strong customer service skills to include problem-solving and complaint resolution</li>
<li>Strong interpersonal, relationship building and communication skills</li>
<li>Strong attention to detail and organized</li>
<li>Ability to work effectively and efficiently in a fast-paced setting </li>
</ul>
 What Will You Get At NCG Hospitality? We take great pride in the inclusive environment weve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn &amp; Suites Glendale Westgate. Career Development 
<ul>
<li>Personalized career pathing and skill development</li>
<li>Leadership and mentorship programs</li>
<li>Educational and certification reimbursement</li>
</ul>
Team Member Perks 
<ul>
<li>Worldwide hotel discounts and free stays at NCG Hospitality managed hotels</li>
<li>Catch of the Day earn bonuses for going above and beyond to support team and guests</li>
<li>Everyone Sells earn cash for bringing in business to our properties</li>
<li>Paid Volunteer hours Earn money for community service</li>
</ul>
Health &amp; Wellness Benefits 
<ul>
<li>Medical, dental, and vision plans</li>
<li>Paid sick time and Paid Time Off</li>
<li>Virtual telehealth access and employee assistance resources</li>
<li>Monthly health and fitness reimbursement programs</li>
</ul>
Financial Support 
<ul>
<li>Same-day pay options</li>
<li>Referral bonus earn cash for bringing great team members</li>
<li>401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%</li>
<li>Health Savings Account</li>
</ul>
 Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.

<h3>Job Description</h3>
Job Description
We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities:
<ul>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies</li>
<li>Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints</li>
<li>Gather financial information and generate occupancy reports for the general manager</li>
<li>Lead operations at the front desk and make sure guests have an exceptional stay </li>
</ul>
Qualifications:
<ul>
<li>3–5 years of experience in a hotel front desk supervisory or comparable leadership role, with a strong grasp of front office operations</li>
<li>Night and weekend availability </li>
<li>Experience using Opera</li>
</ul>
About Company 
The Wyndham Atlanta Buckhead Hotel &amp; Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.
At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture. 
GF Hotels &amp; Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.

<h3>Job Description</h3>
Job Description
The Front Office Manager leads daily operations of the Front Desk, Call Center, Concierge, and Bell/Valet/Doorman teams. This role builds a warm, guest-focused culture, ensures standards are consistently met, and partners across the hotel to deliver a seamless arrival and departure experience. The ideal candidate is highly motivated, energetic, positive, and team-oriented.
Key Responsibilities
· Manage the Front Office team (Front Desk, Call Center, Concierge, Bell/Valet, and Doorman) and set an approachable, professional tone in all departments.
· Provide exceptional guest service and ensure all team members maintain luxury service standards.
· Create and uphold a positive, team-focused culture with open, timely communication.
· Handle service recovery with empathy and clear communication; follow up to closure.
· Maintain standards and SOPs; keep policies current and implement practical improvements.
· Hire, train, schedule, and coach a guest-focused team; recognize great work and provide timely feedback.
· Serve as Manager on Duty (MOD) as needed to support the operation.
· Manage room inventory (pre-blocking, out-of-order/out-of-service rooms, special requests, connecting rooms, VIPs).
· Communicate clearly on Front Office updates and resort-wide information so all team members have accurate, current details.
· Support the operation hands-on during peak times—assist with check-ins/outs, bell/valet, and the call center as needed.
· Partner with Housekeeping, Engineering, and other departments to reduce wait times and resolve issues quickly.
Qualifications
· 3–5 years of Front Office leadership (Supervisor/Assistant FOM or similar) in an upscale or luxury environment.
· Calm, guest-first problem solver with strong judgment.
· Excellent verbal and written communication; clear, professional email/phone etiquette.
· Proficient with PMS and common hotel tools.
· Flexible schedule including weekends and holidays; MOD coverage as assigned.

<h3>Job Description</h3>
Job DescriptionDescription:Front Office Manager
 
The DoubleTree by Hilton Pittsburgh GreenTree is currently seeking an experienced and motivated individual for the position of Front Office Manager. Our associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. Candidates should demonstrate excellent organizational &amp; communication skills; a strong proficiency in multi-tasking with hospitality operations experience essential. 
Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. 
The Front Office Manager position will oversee all operations of the Front Office, while partnering effectively with other departments to ensure the highest degree of customer satisfaction is achieved, as specified by the Hotel's Brand Standards. The Front Office Manager provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. This leader makes suggestions and recommendation for all matters pertaining to associates such as hiring, performance, change of employment status, etc. 
Benefits:
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 
Requirements:
<ul>
<li>Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement and meting participation and felicitation.</li>
<li>Monitor and develop team member performance to include, but not limited to, providing supervisions, scheduling, conducting counseling and evaluations and delivering recognition rewards.</li>
<li>Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly</li>
<li>Ensure compliance with Company/Brand standards</li>
<li>Meet and greet guests and respond to guest inquiries, requests and issues in a timely manner to resolve guest concerns</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.</li>
<li>Recruit, interview and train new team members.</li>
</ul>
A successful candidate must be able to work and cover all shifts when necessary. 
 
Qualifications
<ul>
<li>Strong customer service skills</li>
<li>Previous experience in front desk operations</li>
<li>Ability to provide exceptional guest services</li>
<li>OnQ proficiency and large hotel experience is a plus</li>
</ul>
Preferred
<ul>
<li>Hotel Experience - 3 years</li>
<li>Hotel &amp; Accommodations Guest Relations Staff - 3 years</li>
<li>Hospitality management experience - 2 years </li>
</ul>

<h3>Job Description</h3>
Job DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Responsibilities:
<ul>
<li>Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints</li>
<li>Make sure to adhere to the front desk budget and put in orders for office supplies as needed</li>
<li>Compile occupancy reports and financial information for the general manager</li>
<li>Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies</li>
<li>Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest</li>
</ul>
Qualifications:
<ul>
<li>Prior hospitality experience of 1 year is required for this position</li>
<li>Showcase exceptional multitasking, communication, and management skills</li>
<li>Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired</li>
<li>Applicants must have a high school diploma or GED</li>
<li>Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position</li>
</ul>
About Company 
Brand New Property located next to the Sonnentag Center!
SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located 1.6 miles from the University of Wisconsin-Eau Claire, 23 miles from the Colfax Railroad Museum, and 24 miles from the University of Wisconsin-Stout.

<h3>Job Description</h3>
Job DescriptionJoin our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Front Office Manager at the Home2 Suites and Tru by Hilton Flagstaff . Why Youll Love Working with Us The Home2 Suites and Tru by Hilton Flagstaff is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How Youll Make An Impact Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay. 
<ul>
<li>Guest Experience
<ul>
<li>Provide exceptional guest service while setting high service standards for the front desk team to follow</li>
<li>Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction</li>
</ul>
</li>
<li>Operational Excellence
<ul>
<li>Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections</li>
<li>Supervise front desk team, including hiring, training, scheduling, and performance management</li>
<li>Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards</li>
</ul>
</li>
<li>Financial &amp; Front Office Administration
<ul>
<li>Assist with accounting functions including billing, reporting, and financial reconciliation</li>
<li>Monitor and support procedures related to inventory, key control, and monetary handling</li>
</ul>
</li>
</ul>
 What does success look like in this role? 
<ul>
<li>Two or more years of hotel supervisory experience</li>
<li>Two or more years of general hotel operations experience</li>
<li>Strong customer service skills to include problem-solving and complaint resolution</li>
<li>Strong interpersonal, relationship building and communication skills</li>
<li>Strong attention to detail and organized</li>
<li>Ability to work effectively and efficiently in a fast-paced setting </li>
</ul>
 What Will You Get At NCG Hospitality? We take great pride in the inclusive environment weve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites and Tru by Hilton Flagstaff . Career Development 
<ul>
<li>Personalized career pathing and skill development</li>
<li>Leadership and mentorship programs</li>
<li>Educational and certification reimbursement</li>
</ul>
Team Member Perks 
<ul>
<li>Worldwide hotel discounts and free stays at NCG Hospitality managed hotels</li>
<li>Catch of the Day earn bonuses for going above and beyond to support team and guests</li>
<li>Everyone Sells earn cash for bringing in business to our properties</li>
<li>Paid Volunteer hours Earn money for community service</li>
</ul>
Health &amp; Wellness Benefits 
<ul>
<li>Medical, dental, and vision plans</li>
<li>Paid sick time and Paid Time Off</li>
<li>Virtual telehealth access and employee assistance resources</li>
<li>Monthly health and fitness reimbursement programs</li>
</ul>
Financial Support 
<ul>
<li>Same-day pay options</li>
<li>Referral bonus earn cash for bringing great team members</li>
<li>401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%</li>
<li>Health Savings Account</li>
</ul>
 Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.

<h3>Job Description</h3>
Job Description???? Hotel Front Office Manager
Location: Los Angeles, CA Industry: Hospitality / Hotel Management Employment Type: Direct Hire
Overview: A high-end hospitality group is hiring an experienced Hotel Front Office Manager to lead its guest services operations at a flagship Los Angeles hotel. This property serves a mix of business, entertainment, and international guests - and is preparing for increased demand due to high-profile upcoming events like the 2026 FIFA World Cup and the 2028 Olympics. If you are a hands-on leader with a strong sense of guest experience, team building, and operational excellence, this is your chance to make your mark in one of the most dynamic hotel markets in the country.
As Front Office Manager, you'll oversee the front desk, concierge, and guest services team, ensuring that every guest receives a five-star welcome and seamless check-in/out experience. You'll be the liaison between departments including housekeeping, F&amp;B, and engineering to resolve guest concerns, meet VIP expectations, and maintain room availability and accuracy. A focus on training, staff morale, and efficiency will be key to your success.
Key Responsibilities:
<ul>
<li>
Manage all aspects of front office operations including check-in, check-out, and guest inquiries
</li>
<li>
Train, schedule, and mentor front desk agents, night auditors, and concierge team
</li>
<li>
Ensure consistent delivery of high-quality service and guest satisfaction metrics
</li>
<li>
Handle escalated guest issues with professionalism and poise
</li>
<li>
Oversee billing accuracy, cash handling, and room inventory via PMS
</li>
<li>
Collaborate with other departments to deliver coordinated, guest-first experiences
</li>
<li>
Report key metrics, resolve staffing challenges, and implement improvement strategies
</li>
</ul>
Required Qualifications:
<ul>
<li>
2+ years of hotel front desk or front office management experience
</li>
<li>
Proficiency in property management systems (Opera, OnQ, or similar)
</li>
<li>
Excellent interpersonal, conflict resolution, and organizational skills
</li>
<li>
Ability to lead teams in high-traffic and high-pressure environments
</li>
<li>
Flexible availability including weekends, holidays, and peak seasons
</li>
</ul>
Perks &amp; Benefits:
<ul>
<li>
Full healthcare, paid time off, and employee lodging discounts
</li>
<li>
Strong advancement potential into hotel operations or AGM roles
</li>
<li>
Be part of a hospitality team preparing for international-scale events
</li>
<li>
Work in a vibrant, diverse environment in the heart of Los Angeles
</li>
</ul>
What We Offer:
<ul>
<li>Competitive Compensation, Medical, Dental, Vision, 401k, PTO/Holidays</li>
</ul>

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