<h3>Job Description</h3>
Job Description
Job Family:
Admitting Representative
 Travel Required:
None
 Clearance Required:
None
What You Will Do:
The Admissions Coordinator is responsible for managing inpatient and outpatient admissions. Registers incoming patients, enters information on admitting forms, explains hospital regulations, and assigns patients to rooms based on the nature of the illness and the type of accommodations available. May prepare identification bracelets and assist in insurance matters. Serves as a liaison between patients, their families, visitors, and the hospital (administration, management, hospital staff, medical staff, etc.)
Type: Full Time and Part Time, 100% Onsite
Schedule: Varied Schedules. Admissions Coordinators are required to work 1 shift every other weekend.
Location: Medical West Main ER, SDS, and Hoover ER
Please note: The work schedule is subject to change based on hospital census and business needs.
Responsibilities and Duties:
<ul>
<li>
Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.
</li>
<li>
Obtains required signatures on legal consents and insurance forms.
</li>
<li>
Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patient's file.
</li>
<li>
Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
</li>
<li>
Reviews Physician’s orders for completion and ensures all required information is listed.
</li>
<li>
Completes Medicare Compliance and obtains ABN if necessary.
</li>
<li>
Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
</li>
<li>
Utilizes multiple computer systems.
</li>
<li>
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
</li>
<li>
Answers telephone calls. Follows pre-established script and provide assistance to callers.
</li>
<li>
Completes all shift duties in a timely and accurate manner.
</li>
<li>
Complies with all safety regulations, policies and procedures as defined by client.
</li>
</ul>
PTAADMB1: What You Will Need:
<ul>
<li>
High School Diploma or equivalent required.
</li>
<li>
0-2 years of prior relevant experience
</li>
</ul>
What Would Be Nice to Have:
<ul>
<li>
Ability to type a minimum of 35 WPM.
</li>
<li>
Familiarity with medical terminology
</li>
<li>
1 year of experience with Patient Registration
</li>
<li>
1 year of experience working with medical insurances.
</li>
</ul>
PTAADMB2:
What You Will Need:
<ul>
<li>
High School Diploma or equivalent required.
</li>
<li>
1 - 3 years of prior relevant experience in patient access, medical scheduling, insurance and/or pre-certification OR 3 years directly related experience in a hospital environment
</li>
</ul>
What Would Be Nice to Have:
<ul>
<li>
Ability to type a minimum of 35 WPM.
</li>
<li>
Familiarity with medical terminology
</li>
<li>
Patient scheduling experience
</li>
<li>
CPAR or CHAA certification
</li>
</ul>
#IndeedSponsored
 What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
<ul>
<li>
Medical, Rx, Dental &amp; Vision Insurance
</li>
<li>
Personal and Family Sick Time &amp; Company Paid Holidays
</li>
<li>
Position may be eligible for a discretionary variable incentive bonus
</li>
<li>
Parental Leave
</li>
<li>
401(k) Retirement Plan
</li>
<li>
Basic Life &amp; Supplemental Life
</li>
<li>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts
</li>
<li>
Short-Term &amp; Long-Term Disability
</li>
<li>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities
</li>
<li>
Skills Development &amp; Certifications
</li>
<li>
Employee Referral Program
</li>
<li>
Corporate Sponsored Events &amp; Community Outreach
</li>
<li>
Emergency Back-Up Childcare Program
</li>
</ul>
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at <a href="mailto:RecruitingAccommodation@guidehouse.com" target="_blank">RecruitingAccommodation@guidehouse.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or <a href="mailto:guidehouse@myworkday.com" target="_blank">guidehouse@myworkday.com</a>.&nbsp; Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.&nbsp; Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact <a href="mailto:recruiting@guidehouse.com" target="_blank">recruiting@guidehouse.com</a>. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
PandoLogic. Keywords: Hospital Admissions Coordinator, Location: Bessemer, AL - 35021 , PL: 600092131

Admissions Coordinator | Hospital, Varied Shifts

<h3>Job Description</h3>
Job Description
Job Family:
Admitting Representative
 Travel Required:
None
 Clearance Required:
None
What You Will Do:
The Admissions Coordinator is responsible for managing inpatient and outpatient admissions. Registers incoming patients, enters information on admitting forms, explains hospital regulations, and assigns patients to rooms based on the nature of the illness and the type of accommodations available. May prepare identification bracelets and assist in insurance matters. Serves as a liaison between patients, their families, visitors, and the hospital (administration, management, hospital staff, medical staff, etc.)
Type: Full Time, Days, 100% Onsite
Schedule: Monday through Friday, 1:00pm-9:30pm with one shift every other weekend (1:00pm - 9:30pm)
Location: UAB Women and Infant's Center
Please note: The work schedule is subject to change based on hospital census and business needs.
Responsibilities and Duties:
<ul>
<li>
Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.
</li>
<li>
Obtains required signatures on legal consents and insurance forms.
</li>
<li>
Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patient's file.
</li>
<li>
Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
</li>
<li>
Reviews Physician’s orders for completion and ensures all required information is listed.
</li>
<li>
Completes Medicare Compliance and obtains ABN if necessary.
</li>
<li>
Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
</li>
<li>
Utilizes multiple computer systems.
</li>
<li>
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
</li>
<li>
Answers telephone calls. Follows pre-established script and provide assistance to callers.
</li>
<li>
Completes all shift duties in a timely and accurate manner.
</li>
<li>
Complies with all safety regulations, policies and procedures as defined by client.
</li>
</ul>
 What You Will Need:
<ul>
<li>
High School Diploma or equivalent required.
</li>
<li>
0-2 years of prior relevant experience
</li>
</ul>
What Would Be Nice to Have:
<ul>
<li>
Ability to type a minimum of 35 WPM.
</li>
<li>
Familiarity with medical terminology
</li>
<li>
1 year of experience with Patient Registration
</li>
<li>
1 year of experience working with medical insurances.
</li>
</ul>
#IndeedSponsored
 What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
<ul>
<li>
Medical, Rx, Dental &amp; Vision Insurance
</li>
<li>
Personal and Family Sick Time &amp; Company Paid Holidays
</li>
<li>
Position may be eligible for a discretionary variable incentive bonus
</li>
<li>
Parental Leave
</li>
<li>
401(k) Retirement Plan
</li>
<li>
Basic Life &amp; Supplemental Life
</li>
<li>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts
</li>
<li>
Short-Term &amp; Long-Term Disability
</li>
<li>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities
</li>
<li>
Skills Development &amp; Certifications
</li>
<li>
Employee Referral Program
</li>
<li>
Corporate Sponsored Events &amp; Community Outreach
</li>
<li>
Emergency Back-Up Childcare Program
</li>
</ul>
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at <a href="mailto:RecruitingAccommodation@guidehouse.com" target="_blank">RecruitingAccommodation@guidehouse.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or <a href="mailto:guidehouse@myworkday.com" target="_blank">guidehouse@myworkday.com</a>.&nbsp; Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.&nbsp; Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact <a href="mailto:recruiting@guidehouse.com" target="_blank">recruiting@guidehouse.com</a>. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
PandoLogic. Keywords: Hospital Admissions Coordinator, Location: Birmingham, AL - 35242 , PL: 599664365

Admissions Coordinator - Hospital, Full Time, Days, 100% Onsite

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Bowie, MD - 20715

Stroke Program Coordinator

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Alexandria, VA - 22312

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Woodbridge, VA - 22191

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Pasadena, MD - 21123

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Glen Burnie, MD - 21061

<h3>Job Description</h3>
Job DescriptionCompany Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description 
The Financial Clearance Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
<ul>
<li>Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.</li>
<li>Responds to questions and concerns.</li>
<li>Forwards, directs and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.</li>
<li>Maintains patient confidentiality per HIPAA regulations.</li>
<li>Provides exceptional customer service to consumers which establish a positive first impression of Northwestern Medicine.</li>
<li>Exceeds all consumer requests and alerts management of issues or concerns that require escalation.</li>
<li>Correctly identifies and collects patient demographic information in accordance with organization standards.</li>
<li>Responds to telephone inquiries and performs appropriate action(s).</li>
<li>Documents all actions taken in the appropriate software applications.</li>
<li>Monitors admission/registration and scheduled surgeries flow of patient information through the revenue cycle.</li>
<li>Serves as a resource to staff and patients for insurance related issues.</li>
<li>Has a strong understanding of Medicare/Medicaid rules and regulations, and managed care products.</li>
<li>Is knowledgeable of current contracted and non-contracted healthcare insurance plans.</li>
<li>Reviews patient electronic medical record for appropriate diagnosis and pre-treatment rendered.</li>
<li>Has thorough understanding and working knowledge of CPT and ICD-10 coding.</li>
<li>Consults with physicians and their assistants whenever questions arise to insure timely approvals.</li>
<li>Follows through and makes corrections in demographics and insurances as they are discovered.</li>
<li>Data entry accuracy is imperative in this position.</li>
<li>Monitors Referral In-Basket in EPIC to insure work is consistently completed in a timely manner.</li>
<li>This involves watching for future test requests to come due and then pre-authorized within the time frame specified by the insurance carrier and the patient notified.</li>
<li>Facilitates the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits.</li>
<li>Ensures all admissions, scheduled surgeries, and certain outpatient procedures are financially cleared, to allow for maximum and timely reimbursement to the hospital.</li>
<li>Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.</li>
<li>Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.</li>
<li>Informs patients of any issues with securing the financial account for their encounter and completes out-of-pocket estimations as requested by patients.</li>
<li>Provides training and education as needed.</li>
<li>Manages work schedule efficiently, completing tasks and assignments on time.</li>
<li>Participates in Quality Assurance reviews to insure integrity of patient data information.</li>
<li>Uses effective service recovery skills to solve problems or service breakdowns when they occur.</li>
<li>Utilizes department and hospital policies and procedures to complete assigned tasks.</li>
<li>Performs duties within the regulatory guidelines of the Fair Patient Billing Act and the Fair Debt Collection Act.</li>
<li>Other duties as assigned.</li>
<li>Communication and Collaboration:
<ul>
<li>Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.</li>
<li>Collects authorization numbers in appropriate systems as applicable.</li>
<li>Provides professional and constructive environment for communication across units/departments and resolves operational issues.</li>
<li>May attend intra/interdepartmental meetings which involve walking within NM Campus.</li>
<li>Communicates customer satisfaction issues to appropriate individuals.</li>
<li>Demonstrates teamwork by helping co-workers within and across departments.</li>
<li>Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.</li>
<li>Ensures that outpatient procedures have a valid diagnosis code, and that for Medicare patients, medical necessity has been met.</li>
<li>Communicates with physician offices to troubleshoot failing medical necessity for Medicare patients.</li>
<li>Contacts patients to notify them of high out-of-pocket liabilities, and to establish/enforce compliance with hospital financial policies.</li>
<li>Reviews and analyzes all required demographic, insurance/financial and clinical data procured by patient intake and registration areas necessary to expedite payment on patient accounts.</li>
<li>Verifies eligibility and benefit information using on-line programs.</li>
<li>Performs pre-certification notification via telephone or electronically and gathers and completes all required documentation for submission to insurance carriers per payor requirements.</li>
<li>Participate in researching pre-certification denials including missing authorization, patient pre-certification or referral documentation.</li>
<li>Works on denied accounts with ancillary departments, physician and account representatives to gather required information.</li>
<li>Cross-training between various departments may take place to insure coverage.</li>
</ul>
</li>
<li>Technology:
<ul>
<li>Utilizes multiple online order retrieval systems to verify or print the patients order.</li>
<li>Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.</li>
<li>Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.</li>
<li>Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.</li>
</ul>
</li>
<li>Efficiency, Process Improvement, and Business Growth:
<ul>
<li>Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person.</li>
<li>Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.</li>
<li>Understands departmental and individual quality metrics.</li>
<li>Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.</li>
<li>Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.</li>
<li>Participates in departmental quality improvement activities.</li>
<li>Provides ideas and suggestions for process improvements within the department.</li>
<li>Monitors registration and scheduling, including insurance verification to insure processing within prescribed quality standards.</li>
<li>Adjusts processes as needed to meet standards.</li>
<li>Uses organizational and unit/department resources efficiently.</li>
<li>Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.</li>
</ul>
</li>
</ul>
AA/EOE
Qualifications 
Required: 
<ul>
<li>High School Diploma or equivalent.</li>
<li>2-3 years previous hospital billing, insurance follow-up, or customer service in a hospital setting.</li>
<li>Excellent interpersonal, verbal, and written communication skills.</li>
<li>Proficiency in computer data-entry/typing.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to read, write, and communicate effectively in English.</li>
<li>Basic computer skills.</li>
<li>Ability to type 40 wpm.</li>
<li>Ability to multi-task.</li>
<li>Customer service oriented.</li>
<li>Excellent organizational, time management, analytical, and problem solving skills.</li>
</ul>
Preferred: 
<ul>
<li>Bachelors Degree.</li>
<li>Additional language skills.</li>
<li>Healthcare finance and/or healthcare insurance experience.</li>
<li>Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.</li>
</ul>
 Additional Information 
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our&nbsp;Benefits&nbsp;section to learn more.

Financial Clearance Specialist

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: LARGO, MD - 20775

<h3>Job Description</h3>
Job Description 
Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.
Primary Responsibilities:
1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office’s associates) patients, families and the general public in achieving excellence in-patient care
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating “screening stations”, arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients' charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician’s orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility. 17. Does related work as assigned.
Customer Service:
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Communication Etiquette:
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.
 Qualifications 
Licensure/Certification/Registration
Required:
<ul>
<li>Current Maryland license in good standing as an RN.</li>
<li>2 years’ experience stroke coordinator</li>
<li>Basic knowledge and working experience with Medical Terminology</li>
<li>Lifting and/or carrying objects weighing 11 to 20 pounds</li>
<li>Ability to communicate verbally</li>
<li>Sitting for extended periods of time</li>
<li>BLS</li>
</ul>
Preferred:
<ul>
<li>Master’s Degree, 3 years’ experience stroke coordinator</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:$44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide
PandoLogic. Keywords: Stroke Program Coordinator, Location: Washington, DC - 20251

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