<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. 
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and associates with a smile.</li>
<li>Handle check-ins and check-outs in a friendly, efficient, and courteous manner.</li>
<li>Obtain all necessary information when taking room reservations.</li>
<li>Answer guest inquires about hotel service facilities and hours of operation.</li>
<li>Be aware of all rates, packages, and special promotions.</li>
<li>Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.</li>
<li>Operate Front Desk computer system.</li>
<li>Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.</li>
<li>As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.</li>
</ul>
Requirements:
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required; college course work in related field helpful. </li>
<li>Experience in a hotel or a related field a PLUS. </li>
<li>Must be fluent in English, both written and verbal</li>
<li>An operational knowledge of Microsoft Office suite </li>
<li>Willing and able to stand for long periods of time</li>
<li>Able to work with little or no supervision</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. </li>
<li>Must work well in stressful high pressure situations. </li>
<li>Full- and part-time positions available.</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays </li>
</ul>

<h3>Job Description</h3>
Job Description
As a Guest Service Agent at Candlewood Suites, you will be the first point of contact for our guests, providing exceptional customer service throughout their stay. You will handle front desk operations, reservations, check-ins and check-outs, and assist with guest needs to ensure a comfortable and welcoming environment for all.
Key Responsibilities:
<ul>
<li>
Greet guests warmly and professionally upon arrival and departure
</li>
<li>
Check guests in and out efficiently using the property management system (PMS)
</li>
<li>
Process payments, verify guest identification, and issue room keys
</li>
<li>
Respond to guest inquiries and resolve complaints in a timely and courteous manner
</li>
<li>
Maintain knowledge of hotel amenities, services, and local attractions
</li>
<li>
Take reservations via phone, email, or in-person and ensure accurate entry
</li>
<li>
Monitor and respond to guest requests, including maintenance or housekeeping needs
</li>
<li>
Ensure the front desk area is clean, organized, and fully stocked with necessary supplies
</li>
<li>
Work closely with housekeeping, maintenance, and management to ensure smooth operations
</li>
<li>
Follow IHG brand standards and Candlewood Suites policies and procedures
</li>
</ul>
Qualifications:
<ul>
<li>
High school diploma or equivalent (required)
</li>
<li>
Prior hotel or customer service experience (preferred but not required)
</li>
<li>
Proficient in Microsoft Office and front desk systems (Opera)
</li>
<li>
Excellent communication and interpersonal skills
</li>
<li>
Ability to work a flexible schedule including evenings, weekends, and holidays
</li>
<li>
Must be reliable, organized, and capable of multitasking under pressure
</li>
<li>
Friendly, professional demeanor with a strong guest-first mindset
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Front Desk Clerk - Hotel
 
Join our dynamic hospitality team as a Front Desk Clerk, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.
 
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Manage reservations, cancellations, and modifications using the hotel management system
- Provide guests with information about hotel amenities, local attractions, and services
- Handle guest inquiries, requests, and complaints professionally and promptly
- Maintain accurate records of guest transactions and billing
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and maintained
- Ensure the front desk area is tidy and organized at all times
- Follow hotel policies and procedures to ensure safety and security
 
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality or customer service training is a plus
- Proven experience in front desk, customer service, or hospitality roles preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with hotel management software and basic computer skills
- Ability to remain calm and professional in high-pressure situations
- Flexibility to work various shifts, including evenings, weekends, and holidays
 
We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.
Requirements:

<h3>Job Description</h3>
Job Description
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. 
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. 
Bartell Hotels is an equal opportunity employer.
 
Primary Objective of Guest Service Agent Position
To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels

Responsibilities
<ul>
<li>Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards</li>
<li>Understands room types and rates</li>
<li>Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel</li>
<li>Understands the “10 foot rule”</li>
<li>Owns a problem when confronted with one</li>
<li>Handles difficult situations effectively</li>
<li>Understands the importance of group codes, guest types, and source codes</li>
<li>Communicates clearly and courteously with other staff members and guests</li>
<li>Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)</li>
<li>Responds to customer questions regarding hotel, in-house facilities, and local events </li>
<li>Provides courteous, prompt, and accurate inter-hotel communications to staff and customers</li>
<li>Takes accurate and complete messages </li>
<li>Correctly places room on priority status with housekeeping</li>
<li>Communicates with authorized personnel by using Phones, HotSos and/or radios</li>
<li>Follows established hotel security and safety policies as required</li>
<li>Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes</li>
</ul>
Other duties may be assigned as needed 
Physical Demands &amp; Work Environment 
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent -Part Time Hours- AM and PM Available
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)*Based on employment status eligibility.</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary:
 
Guest Service Coordinator is to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. 
Some Areas of Responsibility:
<ul>
<li>Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name.</li>
<li>Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.</li>
<li>Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.</li>
<li>Manage room bookings in person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, and special requests.</li>
<li>Actively engage guests in and promote hotel loyalty program including new guest program enrollments.</li>
<li>Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.</li>
<li>Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.</li>
<li>Assist and resolve any guest billing inquiries and/or concerns.</li>
<li>Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.</li>
<li>Coordinate breakfast service: prepare baskets/bags, order/bake pastry, make sure items are presented in accordance to SOP and execute delivery with breakfast team maintaining procedures. </li>
<li>Communicate all guest room status changes to Housekeeping department. </li>
<li>Deliver guest amenities as necessary. </li>
<li>Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.</li>
<li>Assist with guest luggage and receive, store, and deliver both luggage and mail.</li>
<li>Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate guidelines.</li>
<li>Follow scheduled shifts and follow break and lunch requirements.</li>
<li>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li>
<li>Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones calls within 3 rings, also using appropriate etiquette.</li>
<li>Develop and maintain positive working relationships with others.</li>
<li>Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team</li>
<li>Report any irregular behavior from guests in public areas and or in room.</li>
<li>Ability to take initiative and handle assignments with limited supervision.</li>
<li>Follow all hotel policies and procedures as outlined in the team member handbook.</li>
<li>Maintain cleanliness and order of work area.</li>
</ul>
Requirements:
Success Factors:
<ul>
<li>Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.</li>
<li>Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.</li>
<li>Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.</li>
<li>Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.</li>
<li>Ownership &amp; Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.</li>
<li>Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.</li>
<li>Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.</li>
</ul>
Safety and Security
 
· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

<h3>Job Description</h3>
Job DescriptionGuest Service Representative
Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services.
Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement &amp; fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being.
Our mission is to differentiate ourselves among the nation’s best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs.
If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms.
Job Responsibilities:
• Deliver prompt, efficient and courteous service to guests in accordance with established standards.
• Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner.
• Explains the property and spa treatments to guests concisely, using excellent communication skills.
• Monitors guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Participates with others as a proactive team player to produce a smooth and well-rounded guest experience.
• Assists other employees with side work, opening/closing duties as necessary.
• Assist in all areas of the front office and spa, TEAMWORK is a must
• Schedule lunches for therapists at appropriate times throughout the day.
• Above average multi-tasking skills.
• Thrives in a fast-paced environment.
• Ability to perform basic and intermediate math.
• Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Ability to work effectively with other department employees and guests
• Work closely with spa group sales staff to accommodate group reservations
• Complete daily spa check-ins/pickups
• Confirm Spa bookings and review intake forms.
• Balance Book4Time
• Assist with room utilization with therapists
• Accountability for cash banks, deposits, and all POS transactions and reports.
• Follow all department policies and procedures.
Required experience:
• At least 18 years of age.
• High School Diploma or equivalent
• 2 years Customer Service in a hotel or retail store
• OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage!
Job Type: Seasonal
Open Availability
Working weekends and holidays is a must!
Perks:
<ul>
<li>401k Plan</li>
<li>Sick Pay </li>
</ul>
 
JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

<h3>Job Description</h3>
Job Description
The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
Strategic Intent
The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel.
Organizational Structure
REPORTS TO: Front Office Manager
General Duties and Responsibilities
· Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures
· Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction
· Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events
· Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies
· Demonstrate teamwork by cooperating with and assisting fellow associates as needed
· Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed
· Stay current with developments and procedures in the hotel by attending daily Front Office briefings 
· Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
· Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates
· Handle guest’s incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.)
· Communicate clearly with the Night Auditor and Accounting Department 
· Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports
· Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby
· Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations
· Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager
 
Experience and Requirements
<ul>
<li>A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred.</li>
<li>Excellent communication skills with fluency in English required.</li>
<li>Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored). </li>
<li>Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays.</li>
<li>Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift.</li>
<li>Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment.</li>
<li>Those with multi-lingual abilities will be preferred.</li>
<li>HS Diploma is required; Bachelor’s Degree in Hospitality or related field is preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
<ul>
<li>Register and assign rooms to guests</li>
<li>Confirm phone and online reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Collect payment from departing guests</li>
<li>Keep records of occupied rooms and guests</li>
<li>Communicate pertinent guest information to designated departments</li>
</ul>
​Qualifications:
<ul>
<li>Previous hotel experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong organizational skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Hours 3-11 and 11pm to 7 am</li>
</ul>

3,231 guest-service-agent Jobs