<h3>Job Description</h3>
Job Description
The Guest Services Agent is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
Essential Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
</ul>
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
<li>Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
<li>Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.</li>
</ul>
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Organize, multitask, and problem-solve.</li>
<li>Combination of indoor and outdoor workspaces.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary.</li>
<li>Comprehensive medical, dental, and vision insurance.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on vacation rentals.</li>
<li>Professional development opportunities.</li>
</ul>
Salary Description: $16.00 per hour 
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionJob description
WHO WE ARE
The&nbsp;Cannery Pier Hotel and Spa&nbsp;is&nbsp;“Astoria’s Jewel on the River”.&nbsp;Beautifully renovated with detailed touches and thoughtful amenities throughout. A luxury boutique hotel built 600-feet into the water to showcase the beauty of the Columbia River and the magnificent Astoria-Megler bridge. We need an amazing Guest Service Agent to join the team.
ABOUT VESTA HOSPITALITY
With more than 25 years in business, Vesta has built a reputation on providing mutual respect for all we do business with; this foundation continues to propel Vesta paving the way to a future with a beneficial and progressive outlook.
To do so, we created a culture that starts with a simple, yet powerful mission statement supported by values designed by our team members. Our goal is to develop and enhance great teams that in turn create great experiences and deliver great results for our investors:
Great Teams • Great Experiences • Great Results
Job Summary:
<ul>
<li>Answer phones using sales method and provide customer service at the level required by the hotel.</li>
<li>Works collaboratively in a team environment with a spirit of cooperation. </li>
<li>Displays excellent communication skills including presentations, use proper telephone etiquette when answering all telephones, negotiation skills required in working with guest and the ability to communicate effectively and remain calm and courteous under pressure.</li>
<li>Represent the hotel in a professional manner wearing hotel’s uniform and following dress code and grooming standards of the hotel (dress, polished and well-groomed image). </li>
<li>Has a friendly, personable style with guests, anticipates guest needs, ensures guests are satisfied and takes all necessary action to correct service errors.</li>
<li>Respectfully takes direction from supervisor.&nbsp; </li>
<li>Performs well on all company shopping programs, uses suggestive selling techniques to up-sell hotel rooms and packages. </li>
<li>Follows all guidelines to maintain being on time, regular attendance. </li>
<li>Complies with all safety policies, emergency procedures and reports all unsafe activities to supervisor. </li>
<li>Follows all guidelines regarding guest service, including, but not limited check in, reservations, check out, special requests, pre-registration, and key control procedures.</li>
</ul>
<ul>
<li>Adheres to hotel credit policies and procedures, including credit card authorization, cash-payment guests, advance deposits, etc.</li>
<li>Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.</li>
<li>Adheres to hotel mail, package, lost and found handling procedures.</li>
<li>Post’s outlet charges promptly and accurately and balances end-of-shift work and cash drawer.</li>
<li>Performs other duties as assigned.</li>
<li>Must satisfactorily pass a background check.</li>
<li>Must be able to work weekends/holidays.&nbsp;</li>
<li>This is a PT position, can be FT based on seasonality of the hotel.</li>
</ul>
Hours:
<ul>
<li>7am-3pm /3pm - 11pm / Mid-shift</li>
</ul>
Compensation:
<ul>
<li>DOE</li>
</ul>
Education and/or Experience:
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience. 
Requirements:
Must be able to lift 40 – 50 pounds, regularly.
Language Skills:
Must be able to read, write and speak English effectively with clear speech to individuals and groups. 
Mathematical Skills: &nbsp;Ability to add, subtract. 
Computer Skills:
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information.
Reasoning Ability:
&nbsp;Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills sound judgment and decision-making

<h3>Job Description</h3>
Job Description
Closing Date: November 10, 2025 at 4:00 PM
Pay Rate: $18.00 per hour
This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.
Essential Duties and Responsibilities:
<ul>
<li>Provides an unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive, and optimistic behavioral style.</li>
<li>Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.</li>
<li>Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information, including number of guests and room rate.</li>
<li>Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).</li>
<li>Provides welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li>
<li>Verifies and imprints credit cards for authorization using electronic acceptance methods.</li>
<li>Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
Skills/ Requirements
<ul>
<li>High School Diploma or GED or one (1) year of guest-facing and interaction experience, preferably in a hotel setting or hospitality-related business environment.</li>
<li>Must have basic computer skills with Microsoft Office Suite software.</li>
<li>Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.</li>
<li>Must pass a full background check to be certified/licensed prior to employment.</li>
<li>Must be able to work in a smoking environment. </li>
</ul>

<h3>Job Description</h3>
Job Description
We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
<ul>
<li>Register and assign rooms to guests</li>
<li>Confirm phone and online reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Collect payment from departing guests</li>
<li>Keep records of occupied rooms and guests</li>
<li>Communicate pertinent guest information to designated departments</li>
</ul>
​Qualifications:
<ul>
<li>Previous hotel experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong organizational skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Hours 3-11 and 11pm to 7 am</li>
</ul>

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Crowne Plaza Pittsburgh South Hills, the only full-service hotel in the Pittsburgh South Hills, is looking for a Guest Service Agent to provide exceptional service to our guests.
 
What you'll do:
The primary duties of the guest service representative are to assist guests with check-in &amp; check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.
 
<ul>
<li>Guest Check-in and out: Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Perform duties as outlined in the Front Office Training Procedures. Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. </li>
<li>Guest Services: Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters. </li>
<li>Guest Reservations: Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations </li>
<li>Front Office Functions: Accurately manage cash drawer and credit card system. Operate phone system in, at times, a fast-paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Responsible for working in a safe and conscientious manner. </li>
</ul>
 
What you'll receive:
<ul>
<li>This is a Full-Time position with a starting pay of $16.37 per hour.</li>
<li>The Crowne Plaza offers medical and dental coverage, life insurance, vacation and sick time, and IHG travel perks.</li>
</ul>
 
 
Requirements:
Previous hotel guest service experience is a plus.
Knowledge of computer and phone use is required.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.
For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge
Job Description 
The base salary for this position is&nbsp;$25.32 hourly.
Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role.&nbsp; This person sets the tone, pace and vibe of the resort from the start.&nbsp; He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction.&nbsp; The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience.&nbsp; Previous front office experience in a luxury hotel environment preferred. This is a casual position.&nbsp;
<ul>
<li>Greet and acknowledge all arriving, in-house and departing guests.&nbsp;</li>
<li>Escort guests to the room when required.</li>
<li>Must be knowledgeable about all resort activities, outlets and services.</li>
<li>Responds to all ALICE tickets and utilizes ALICE to communicate with other departments.</li>
<li>Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form.&nbsp;</li>
<li>Validate method of payment on arrival and departure.&nbsp;</li>
<li>Responsible for the sanitization of all equipment, tools and storage locations throughout their shift.</li>
<li>Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys.&nbsp;</li>
<li>Maintains registration desk to ensure a clean, neat and professional atmosphere.</li>
<li>Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios.&nbsp;</li>
<li>Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities.&nbsp;</li>
<li>Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto.</li>
<li>Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests.</li>
<li>Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed.</li>
</ul>
Qualifications 
<ul>
<li>Any combination of education and experience that provides the required knowledge, skills and ability.</li>
<li>Previous hospitality and cashiering experience preferred in a similar setting.</li>
<li>Ability to clearly and pleasantly communicate in English, both orally and in writing.</li>
<li>Ability to perform assigned duties with attention to detail&nbsp;.</li>
<li>Ability to interact in a polite, professional, and engaging manner.</li>
<li>Experience in a luxury environment is preferred.</li>
</ul>
 Additional Information 
Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

<h3>Job Description</h3>
Job Description
Job Summary:
Seabrook Hospitality is a distinguished name in the hospitality industry, dedicated to providing exceptional guest experiences in luxurious settings. With a commitment to excellence and personalized service, we aim to create memorable stays for every guest, ensuring their comfort and satisfaction throughout their visit. As a Guest Service Agent at Seabrook Hospitality, you will be an integral part of our team, responsible for delivering unparalleled customer service and ensuring the smooth operation of our hospitality services. Your primary focus will be to provide exceptional assistance to guests from check-in to check-out, addressing their needs and inquiries promptly and professionally.
Job Duties and Responsibilities (Essential Functions):
<ul>
<li>Greet guests upon arrival with a warm and welcoming demeanor.</li>
<li>Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments.</li>
<li>Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions.</li>
<li>Process reservations, cancellations, and modifications accurately and in a timely manner.</li>
<li>Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity.</li>
<li>Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction.</li>
<li>Maintain detailed and accurate records of guest information, reservations, and financial transactions.</li>
<li>Handle cash and credit card transactions securely, following established procedures and protocols.</li>
<li>Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination.</li>
<li>Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.</li>
<li>Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner.</li>
<li>Provide overnight shift coverage on a rotating basis, responding to any guest concerns or maintenance issues that arise during the night and ensuring the safety and satisfaction of all guests.</li>
<li>Coordinate with the maintenance team for after-hours repairs or emergencies, ensuring minimal disruption to guests' stays.</li>
<li>Performs other duties as assigned.</li>
</ul>
Knowledge/Skills/Abilities:
<ul>
<li>Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.</li>
<li>Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.</li>
<li>Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; college degree in hospitality management or related field preferred.</li>
<li>Proven experience in a customer service role, preferably in the hospitality industry.</li>
<li>Proficiency in using computer systems and reservation software.</li>
<li>Flexibility to work varying shifts, including evenings, weekends, and holidays.</li>
<li>All candidates must pass a background check prior to employment.</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of standing at a desk and working on a computer.</li>
<li>Indoor/outdoor environment subject to changing conditions and temperatures.</li>
<li>Ability to stand for prolonged periods of time and walk moderate distances.</li>
<li>Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.</li>
</ul>
Hourly Rate: $19-$22
Employment Status: Part-Time
Seabrook Offers
<ul>
<li>Medical, Dental and Vision Insurance for all full-time team members</li>
<li>401(k)</li>
<li>Basic Life Insurance – 100% Company Paid</li>
<li>Voluntary Life, Critical Illness and Accident Insurance</li>
<li>Paid Time Off:
<ul>
<li>10 days (80 hours) earned with up to 1 year of service.</li>
<li>15 days (120 hours) earned up on completing 1-4 years of service.</li>
<li>20 days (160 hours) earned upon completing 5-9 years of service.</li>
<li>25 days (200 hours) earned upon completing 10+ years of service.</li>
</ul>
</li>
<li>Employee Assistance Program</li>
<li>Teladoc Virtual Services</li>
<li>Tuition Reimbursement</li>
<li>Discounts and Rental Credits</li>
</ul>
Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.

4,132 guest-service-agent Jobs