<h3>Job Description</h3>
Job DescriptionDescription:
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
 
Key Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
</ul>
 
AAP/EEO Statement:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
 
Other Duties:
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
 
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!
Requirements:
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
<li>Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
<li>Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.</li>
</ul>
 
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Organize, multitask, and problem-solve.</li>
<li>Combination of indoor and outdoor workspaces.</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent - Full Time &amp; Part Time Opportunities Available!
 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Set on the shores of Somes Sound in Southwest Harbor, The Claremont is a cherished Maine retreat where timeless elegance meets relaxed coastal charm. As part of the Acadia Collection, we’re passionate about creating joyful, unforgettable moments for our guests - and that starts with an incredible team. If you’re thoughtful, enthusiastic, and love the idea of working in a beautiful and welcoming environment, we’d love to have you on board!
Job Summary:
Guest Service Coordinator is to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
Some Areas of Responsibility:
<ul>
<li>Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name.</li>
<li>Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.</li>
<li>Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.</li>
<li>Manage room bookings in person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, and special requests.</li>
<li>Actively engage guests in and promote hotel loyalty program including new guest program enrollments.</li>
<li>Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.</li>
<li>Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.</li>
<li>Assist and resolve any guest billing inquiries and/or concerns.</li>
<li>Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.</li>
<li>Coordinate breakfast service: prepare baskets/bags, order/bake pastry, make sure items are presented in accordance to SOP and execute delivery with breakfast team maintaining procedures. </li>
<li>Communicate all guest room status changes to Housekeeping department. </li>
<li>Deliver guest amenities as necessary. </li>
<li>Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.</li>
<li>Assist with guest luggage and receive, store, and deliver both luggage and mail.</li>
<li>Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate guidelines.</li>
<li>Follow scheduled shifts and follow break and lunch requirements.</li>
<li>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li>
<li>Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones calls within 3 rings, also using appropriate etiquette.</li>
<li>Develop and maintain positive working relationships with others.</li>
<li>Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team</li>
<li>Report any irregular behavior from guests in public areas and or in room.</li>
<li>Ability to take initiative and handle assignments with limited supervision.</li>
<li>Follow all hotel policies and procedures as outlined in the team member handbook.</li>
<li>Maintain cleanliness and order of work area.</li>
</ul>
Requirements:
Success Factors:
<ul>
<li>Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.</li>
<li>Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.</li>
<li>Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.</li>
<li>Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.</li>
<li>Ownership &amp; Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.</li>
<li>Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.</li>
<li>Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.</li>
</ul>
Safety and Security
· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

<h3>Job Description</h3>
Job Description
Job Responsibilities
The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:
<ul>
<li>Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay</li>
<li>Audit and balance reports from the day shifts</li>
<li>Schedule guest wake-up calls and reservations for the following day</li>
<li>Verify that all shift work has been completed as outlined on shift checklist</li>
<li>Respond to guest inquiries, concerns and complaints as needed</li>
<li>Communicate to all departments as needed</li>
<li>Answer phones and place reservations</li>
<li>Balance cash drawers and record receipts</li>
<li>Email shift report to all team members</li>
</ul>
Benefits
<ul>
<li>Family Focused Culture</li>
<li>Development and Promotion Opportunities</li>
<li>Competitive Pay</li>
<li>Health, Vision, Dental and Supplemental Insurance</li>
<li>Paid Vacation and Holiday Pay</li>
<li>401k</li>
<li>Uncapped Employee Referral Program</li>
</ul>
About Tara and Uncompromised Hospitality
Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. 
We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. 
Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us. 
Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.
 3PM-11PM

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent - Full Time &amp; Part Time Opportunities Available!
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Summary:
Seabrook Hospitality is a distinguished name in the hospitality industry, dedicated to providing exceptional guest experiences in luxurious settings. With a commitment to excellence and personalized service, we aim to create memorable stays for every guest, ensuring their comfort and satisfaction throughout their visit. As a Guest Service Agent at Seabrook Hospitality, you will be an integral part of our team, responsible for delivering unparalleled customer service and ensuring the smooth operation of our hospitality services. Your primary focus will be to provide exceptional assistance to guests from check-in to check-out, addressing their needs and inquiries promptly and professionally.
Job Duties and Responsibilities (Essential Functions):
<ul>
<li>Greet guests upon arrival with a warm and welcoming demeanor.</li>
<li>Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments.</li>
<li>Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions.</li>
<li>Process reservations, cancellations, and modifications accurately and in a timely manner.</li>
<li>Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity.</li>
<li>Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction.</li>
<li>Maintain detailed and accurate records of guest information, reservations, and financial transactions.</li>
<li>Handle cash and credit card transactions securely, following established procedures and protocols.</li>
<li>Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination.</li>
<li>Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.</li>
<li>Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner.</li>
<li>Provide overnight shift coverage on a rotating basis, responding to any guest concerns or maintenance issues that arise during the night and ensuring the safety and satisfaction of all guests.</li>
<li>Coordinate with the maintenance team for after-hours repairs or emergencies, ensuring minimal disruption to guests' stays.</li>
<li>Performs other duties as assigned.</li>
</ul>
Knowledge/Skills/Abilities:
<ul>
<li>Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.</li>
<li>Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.</li>
<li>Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; college degree in hospitality management or related field preferred.</li>
<li>Proven experience in a customer service role, preferably in the hospitality industry.</li>
<li>Proficiency in using computer systems and reservation software.</li>
<li>Flexibility to work varying shifts, including evenings, weekends, and holidays.</li>
<li>All candidates must pass a background check prior to employment.</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of standing at a desk and working on a computer.</li>
<li>Indoor/outdoor environment subject to changing conditions and temperatures.</li>
<li>Ability to stand for prolonged periods of time and walk moderate distances.</li>
<li>Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally.</li>
</ul>
Hourly Rate: $19-$22
Employment Status: Part-Time
Seabrook Offers
<ul>
<li>Medical, Dental and Vision Insurance for all full-time team members</li>
<li>401(k)</li>
<li>Basic Life Insurance – 100% Company Paid</li>
<li>Voluntary Life, Critical Illness and Accident Insurance</li>
<li>Paid Time Off:
<ul>
<li>10 days (80 hours) earned with up to 1 year of service.</li>
<li>15 days (120 hours) earned up on completing 1-4 years of service.</li>
<li>20 days (160 hours) earned upon completing 5-9 years of service.</li>
<li>25 days (200 hours) earned upon completing 10+ years of service.</li>
</ul>
</li>
<li>Employee Assistance Program</li>
<li>Teladoc Virtual Services</li>
<li>Tuition Reimbursement</li>
<li>Discounts and Rental Credits</li>
</ul>
Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.

<h3>Job Description</h3>
Job Description
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. 
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. 
Bartell Hotels is an equal opportunity employer.
 
Primary Objective of Guest Service Agent Position
To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels

Responsibilities
<ul>
<li>Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards</li>
<li>Understands room types and rates</li>
<li>Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel</li>
<li>Understands the “10 foot rule”</li>
<li>Owns a problem when confronted with one</li>
<li>Handles difficult situations effectively</li>
<li>Understands the importance of group codes, guest types, and source codes</li>
<li>Communicates clearly and courteously with other staff members and guests</li>
<li>Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)</li>
<li>Responds to customer questions regarding hotel, in-house facilities, and local events </li>
<li>Provides courteous, prompt, and accurate inter-hotel communications to staff and customers</li>
<li>Takes accurate and complete messages </li>
<li>Correctly places room on priority status with housekeeping</li>
<li>Communicates with authorized personnel by using Phones, HotSos and/or radios</li>
<li>Follows established hotel security and safety policies as required</li>
<li>Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes</li>
</ul>
Other duties may be assigned as needed 
Physical Demands &amp; Work Environment 
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

<h3>Job Description</h3>
Job Description
NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is currently seeking a highly motivated professional to join our team as a Guest Service Agent. In this role you will welcome our guests to Nobu Hotel Atlanta and assist them with the check-in and check-out process courteously and efficiently. Following the Nobu, philosophies you will provide guests with information and answer questions about local attractions, restaurants, and attractions. We are looking for people with positive attitudes and exceptional communication skills who can work a flexible schedule that accommodates the needs of the business. Essential Functions
<ul>
<li>Check guests in and out, noting and fulfilling special requests.</li>
<li>Verify guest information and capture credit card information accurately.</li>
<li>Acknowledge all guests, anticipate guests' needs, and respond promptly to all requests.</li>
<li>Answer department telephone following company guidelines.</li>
<li>Communicate VIP arrivals to designated personnel for escort and delivery of amenities.</li>
<li>Communicate services and amenities of the hotel to guests.</li>
<li>Other duties as assigned.</li>
</ul>
Competencies
<ul>
<li>Organized with attention to detail.</li>
<li>Excellent communication and interpersonal skills</li>
<li>Positive attitude and ability to collaborate with team.</li>
<li>Ability to operate with high level of confidentiality.</li>
</ul>
Qualifications
<ul>
<li>Highschool diploma or equivalent, Degree in Hospitality management preferred.</li>
<li>Three to five years’ experience in a service industry, preferably hospitality industry.</li>
<li>Computer and technical skills</li>
<li>Experience with Opera Cloud, Hotsos helpful</li>
</ul>
Working Conditions &amp; Physical Requirements
<ul>
<li>prolonged standing and moving around, frequent bending, kneeling, pushing, pulling and lifting.</li>
<li>Ability to lift up to 50lbs and stand for long periods of time.</li>
<li>Work schedules vary depending on the needs of the business.</li>
</ul>

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent - Full Time &amp; Part Time Hours Available!
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

1,257 guest-service-agent Jobs