<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)*Based on Employment Status</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
 • Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
 • Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
 • Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
 • Ensures common area/lobby is clean 
 • Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy</li>
<li>High School degree or better</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>
Job Description
Closing Date: June 23, 2025 at 4:00 PM
Pay Rate: $18.00 per hour
This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.
Essential Duties and Responsibilities:
<ul>
<li>Provides an unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive, and optimistic behavioral style.</li>
<li>Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.</li>
<li>Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information, including number of guests and room rate.</li>
<li>Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).</li>
<li>Provides welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li>
<li>Verifies and imprints credit cards for authorization using electronic acceptance methods.</li>
<li>Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
Skills/ Requirements
<ul>
<li>High School Diploma or GED or one (1) year of guest-facing and interaction experience, preferably in a hotel setting or hospitality-related business environment.</li>
<li>Must have basic computer skills with Microsoft Office Suite software.</li>
<li>Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.</li>
<li>Must pass a full background check to be certified/licensed prior to employment.</li>
<li>Must be able to work in a smoking environment. </li>
</ul>
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

<h3>Job Description</h3>
Job Description
As a Guest Service Agent at Candlewood Suites, you will be the first point of contact for our guests, providing exceptional customer service throughout their stay. You will handle front desk operations, reservations, check-ins and check-outs, and assist with guest needs to ensure a comfortable and welcoming environment for all.
Key Responsibilities:
<ul>
<li>
Greet guests warmly and professionally upon arrival and departure
</li>
<li>
Check guests in and out efficiently using the property management system (PMS)
</li>
<li>
Process payments, verify guest identification, and issue room keys
</li>
<li>
Respond to guest inquiries and resolve complaints in a timely and courteous manner
</li>
<li>
Maintain knowledge of hotel amenities, services, and local attractions
</li>
<li>
Take reservations via phone, email, or in-person and ensure accurate entry
</li>
<li>
Monitor and respond to guest requests, including maintenance or housekeeping needs
</li>
<li>
Ensure the front desk area is clean, organized, and fully stocked with necessary supplies
</li>
<li>
Work closely with housekeeping, maintenance, and management to ensure smooth operations
</li>
<li>
Follow IHG brand standards and Candlewood Suites policies and procedures
</li>
</ul>
Qualifications:
<ul>
<li>
High school diploma or equivalent (required)
</li>
<li>
Prior hotel or customer service experience (preferred but not required)
</li>
<li>
Proficient in Microsoft Office and front desk systems (Opera)
</li>
<li>
Excellent communication and interpersonal skills
</li>
<li>
Ability to work a flexible schedule including evenings, weekends, and holidays
</li>
<li>
Must be reliable, organized, and capable of multitasking under pressure
</li>
<li>
Friendly, professional demeanor with a strong guest-first mindset
</li>
</ul>

<h3>Job Description</h3>
Job Description
About the Role:
The Guest Service Agent plays a crucial role in ensuring that guests have a memorable and enjoyable experience at our establishment. This position involves managing front desk operations, addressing guest inquiries, and resolving any issues that may arise during their stay. The Guest Service Agent is responsible for checking guests in and out, processing payments, and providing information about local attractions and services. By fostering a welcoming atmosphere, the agent contributes to the overall satisfaction and loyalty of our guests. Ultimately, the success of this role is measured by the positive feedback received from guests and the reputation of our hospitality services.
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a customer service role, preferably in the hospitality industry.</li>
<li>Strong verbal and written communication skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with property management software.</li>
<li>Bilingual abilities to assist a diverse range of guests.</li>
<li>Certification in hospitality management or related field.</li>
</ul>
Responsibilities:
<ul>
<li>Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.</li>
<li>Manage the check-in and check-out process efficiently, including handling reservations and payments.</li>
<li>Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.</li>
<li>Address and resolve guest complaints or issues promptly and professionally.</li>
<li>Maintain accurate records of guest interactions and transactions in the property management system.</li>
</ul>
Skills:
The required skills for this role include excellent communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Problem-solving skills are also crucial, as the Guest Service Agent must handle complaints and resolve issues in a timely manner. Attention to detail is important for managing reservations and ensuring accurate billing. Preferred skills, such as familiarity with property management software, enhance efficiency in daily operations. Additionally, bilingual abilities can significantly improve guest interactions, making the experience more inclusive and enjoyable for all visitors.

<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
 
Key Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
</ul>
Benefits:
<ul>
<li>Comprehensive medical, dental, and vision insurance.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on vacation rentals.</li>
<li>Professional development opportunities.</li>
</ul>
AAP/EEO Statement:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
 
Other Duties:
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
 
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!
Requirements:
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
<li>Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
<li>Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.</li>
</ul>
 
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Organize, multitask, and problem-solve.</li>
<li>Combination of indoor and outdoor workspaces.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
 
Key Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary.</li>
<li>Comprehensive medical, dental, and vision insurance.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on vacation rentals.</li>
<li>Professional development opportunities.</li>
</ul>
AAP/EEO Statement:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
 
Other Duties:
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
 
Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!
Requirements:
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
<li>Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
<li>Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.</li>
</ul>
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Organize, multitask, and problem-solve.</li>
<li>Combination of indoor and outdoor workspaces.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. 
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and associates with a smile.</li>
<li>Handle check-ins and check-outs in a friendly, efficient, and courteous manner.</li>
<li>Obtain all necessary information when taking room reservations.</li>
<li>Answer guest inquires about hotel service facilities and hours of operation.</li>
<li>Be aware of all rates, packages, and special promotions.</li>
<li>Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.</li>
<li>Operate Front Desk computer system.</li>
<li>Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.</li>
<li>As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.</li>
</ul>
Requirements:
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required; college course work in related field helpful. </li>
<li>Experience in a hotel or a related field a PLUS. </li>
<li>Must be fluent in English, both written and verbal</li>
<li>An operational knowledge of Microsoft Office suite </li>
<li>Willing and able to stand for long periods of time</li>
<li>Able to work with little or no supervision</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. </li>
<li>Must work well in stressful high pressure situations. </li>
<li>Full- and part-time positions available.</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays </li>
</ul>

2,278 guest-service-agent Jobs