<h3>Job Description</h3>
Job Description Description:
Description
PACE of Southwest Michigan is currently seeking a full-time, Quality and Regulatory Specialist to join our Quality team.
The Quality and Regulatory Specialist provides guidance in all aspects of the participant centered regulations , which includes all PACE Services and Participant Rights processes to enhance the quality of care and ensure compliance with state and federal regulations. This role is responsible for providing regulatory guidance to the members of the team. This role is onsite at the St. Joseph location.
 
If you have a strong understanding of compliance regulations, attention to detail, and the ability to stay ahead of evolving legal landscapes, we encourage you to apply.
 
Who is PACE of Southwest Michigan?
PACE (Program of All-Inclusive Care for the Elderly) of Southwest Michigan is a vibrant and compassionate healthcare program designed to empower seniors to live their best lives, safely and independently, in the comfort of their own homes. Since its founding in 2012, PACE has been transforming the way older adults experience care by offering a comprehensive range of services—everything from medical and home care to engaging day center activities, rehabilitation, transportation, and caregiver support. With a dedicated team of professionals, PACE tailors care to meet the unique needs of each participant, ensuring they receive personalized attention and holistic support. Serving Berrien County and parts of Cass and Van Buren Counties, PACE of Southwest Michigan is not just a program, but a community that's helping seniors thrive, stay connected, and live with dignity.
 
Why Join PACE of Southwest Michigan?
In addition to our mission-driven culture and commitment to serving the participants within our community, we also provide: · Paid Time Off (PTO) and paid holidays · Employer-provided life, short-term disability, and long-term disability insurance · 403b retirement plan · Education and training reimbursement · Voluntary life insurance and more!Job Summary Specifications Education: Associates degree required; Bachelors in Business Management, Organizational Communication, Health Administration and/or equivalent education/experience in healthcare related field preferred. 
Experience: One (1) year experience in a PACE organization preferred. Experience within a Quality and or Regulatory environment required. 
Special Training: Only acts within scope of practice. Meet a standardized set of orientation and/or individual competencies for the specific position description established by PACE of Southwest Michigan and approved by CMS before working independently. 
Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Specific Requirements and Considerations: May be subject to exposure and handling of infectious waste, diseases, conditions, or hazardous chemicals, etc., including potential exposure to TB, AIDS, and/or Hepatitis B. 
Key Responsibilities
<ul>
<li>Ensures Service Delivery Requests, Grievance, and Appeals documentation satisfies federal and state regulatory requirements for PACE</li>
<li>Audits procedures and operational processes regarding participant services</li>
<li>Coordinates responses from department audits for submission to leadership</li>
<li>Coordinates the grievance process including tracking, processing, data analysis, assisting leaders with resolution and reporting</li>
<li>Manages the entire appeals process, ensuring all regulatory compliance</li>
<li>Supports in the investigations and resolution of quality-of-care concerns, complaints, grievances, and appeals</li>
<li>Promotes prompt, effective, and caring solutions for all concerned parties</li>
<li>Provides monthly reports on Service Delivery, Appeals, Grievances, Care Plan updates and Care Plan compliance</li>
<li>Assists in preparation for internal and external site audits and regulatory activities</li>
<li>Provides mandatory documentation/regulatory training as assigned</li>
<li>Completes special projects and other duties as assigned</li>
<li>Performs other duties as assigned</li>
<li>Abides by all established PACE of Southwest Michigan policies, rules, and regulations</li>
</ul>
 
Skills and Knowledge
<ul>
<li>Exceptional attention to detail</li>
<li>Strong organizational skills and ability to manage multiple projects simultaneously</li>
<li>Excellent verbal and written communication skills</li>
<li>Computer proficiency</li>
<li>Microsoft Office Suite proficiency</li>
<li>Strong analytical and problem-solving skills </li>
<li>Ability to work a flexible work schedule</li>
<li>Ability to work well with all employees/vendors including Interdisciplinary Team</li>
<li>Must have working knowledge of clinical terminology and healthcare operation</li>
<li>Ability to meet deadlines both individually and in a collaborative team environment </li>
<li>Ability to establish and meet goals </li>
<li>High level of autonomy is required </li>
<li>Possess strong interpersonal skills</li>
</ul>
PM20
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand and walk. The employee must be able to travel in all kinds of weather.
 
While performing the duties of this job, the employee is required to frequently move up to 50 pounds and perform physical demands expected while providing medical care for an elderly population. Specific vision abilities required by this job include close vision, distance vision and the ability to focus.
Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
 
Please be aware that we require employees to pass a background check and drug screen. PACE of SWMI is a non-smoking facility. 
Requirements:
 
 
PI46e1918af574-25405-37433459

Quality and Regulatory Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
 
Purpose:
The Student Services Advisor is responsible for the overall support of the Student Services Department providing day-to-day support and direction with respect to policies, practices, systems and community support. The Student Services Advisor supports the Student Services department with respect to scheduling and work assignments, Title IX compliance, ADA coordination, student complaints, grievances, appeals and performing other duties as required. The Student Services Advisor contributes to the College’s success by providing input into the development of the campus’ strategic and operational plans, and by ensuring that the campus achieves its student engagement, retention, and completion goals in a student centric campus environment. Responsible for taking a leadership role in cultivating and creating Smith Chason College campus spirit and pride.
 
Qualifications:
<ul>
<li>Bachelor’s degree preferred. Acceptable experience includes at minimum, 2-3 years of administrative experience. Recommended competencies include:</li>
<li>Must have strong technical skills including all computer applications, internet research, database management, and analytical skills.</li>
<li>Ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work flexible schedule. </li>
<li>Ability to communicate with high level industry supervisors and management teams. </li>
<li>Strong ability to work independently as well as collaboratively with other team members. </li>
<li>Ability to engage in critical thought and analyze all types of quantitative and qualitative data into reports and presentation for strategic planning and problem-solving.</li>
<li>Ability to provide support and ensure accountability for results.</li>
<li>Strong organizational skills.</li>
<li>Effective time management skills; ability to separate important issues and identify priorities.</li>
<li>Ability to track, monitor, assess and evaluate student progress and registry outcomes.</li>
<li>Possesses strong motivational skills, oral and written communication proficiency.</li>
<li>Provide excellent customer service to all members of the WCUI community.</li>
<li>Must have strong documentation skills.</li>
<li>Demonstrates integrity, credibility, confidentiality, and responsibility in all interactions.</li>
<li>Possesses high ethical standards and an honest, open, and consistent approach to working with peers, employees, employers and staff.</li>
<li>Individuals must be professional in all aspects of the position including appearance, demeanor, communication and attitude.</li>
</ul>
Reports to:
Senior Student Services Manager
 
Responsibilities:
<ul>
<li>Represent and support the Department of Student Services, ensure safety of students, regulatory compliance, consistency of practice and excellent student/customer service </li>
<li>Manage the Department’s work with faculty and staff, colleagues, students and community partners to support, provide and/or facilitate activities that ensure that the campus achieves its student engagement, satisfaction, retention, and completion goals </li>
<li>Provide analysis and advisement in relation to policies, procedures, and operational plans regarding students and services for students, including risk management. </li>
<li>Monitor, manage and enforce Satisfactory Academic Progress and Attendance Policies </li>
<li>Provide support with Title IX compliance</li>
<li>Work with the ADA Compliance Coordinator to facilitate all communication for requests for accommodations, ensure approved accommodations are communicated and managed and support students with the grievance process </li>
<li>Address complaints and conducts investigations as directed by the Senior Student Services Manager</li>
<li>Ensure that Student Services Department monitors students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed </li>
<li>Ensure the Student Services Department maintains appropriate documentation with regards to advising sessions including meeting overviews, progress notes, referrals, and follow-up activities. </li>
<li>Ensure that the Student Services Department follows all regulatory bodies </li>
<li>Lead in the developing and conducting of student events including but not limited to orientation, community outreach, graduation and student appreciation </li>
<li>Maintain knowledge of Smith Chason College programs, campus resources, information systems, and policies and procedures </li>
<li>Additional job-related duties as required and assigned</li>
</ul>
 
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
<ul>
<li>Must be able to remain in a stationary position for prolonged periods of time</li>
<li>Can independently move objects up to 25 lbs.</li>
<li>Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions</li>
<li>Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others</li>
<li>Must be able to occasionally function in activities that include walking, bending, squatting, and reaching</li>
</ul>
 
CULTURE OF CARE
Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by: 
· Creating a sense of community in all interactions and communications with students 
· Identifying problem areas and offering assistance 
· Opening up safe conversations for cooperative solutions 
· Holding students to standards and goals that will ultimately make them successful in their careers
 
Requirements:

Student Services Advisor

<h3>Job Description</h3>
Job DescriptionAbout us:
Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued. Please check out our company website at <a href="http://www.solishealthplans.com" target="_blank">www.solishealthplans.com</a> to learn more about us!
 
Position is FULLY ONSITE Monday-Friday.
Location: 9250 NW 36th St, Miami, FL 33178.
**BILINGUAL IN ENGLISH AND CREOLE IS REQUIRED**
Full benefits package offered on the first on the month following date of hire including: Medical, Dental, Vision, 401K plan with a 100% company match!
Our company has doubled size and we have experienced exponential growth in membership from 2,000 members to over 7,000 members in this year! 
Join our winning Solis Team! 
 
Position Summary:
Solis Health Plans is looking for a Member Services Representative primarily responsible for providing quality, professional service to all customers when calls are received through the Member Services Department via telephone, written or in-person in accordance with Plan guidelines.
 
Essential Duties and Responsibilities:
<ul>
<li>Handles telephone, written and in-person inquiries in a courteous, professional, thorough, and timely manner to assure member satisfaction.</li>
<li>Assists callers on inquiries regarding coverage decisions, grievances, appeals, benefit interpretation, eligibility verification, medical group/PCP, explanation of how the plan works and how to utilize services, assists with information regarding referrals or authorizations, member complaints, identification card requests.</li>
<li>Must Report to the Doral HQ.</li>
<li>Responsible for maintaining customer service levels (abandonment rate, speed of answer and service level) within established parameters.</li>
<li>Is knowledgeable on plans benefit, CMS and Plans policies and procedure.</li>
<li>Applies high level of subject matter knowledge to solve a variety of common business issues.</li>
<li>Provides quality services effectively to increase the overall level of customer service and satisfaction as measured by CMS.</li>
<li>Identifies the differences between a Grievance, Appeal or Coverage Decision and process the request through the appropriate channels.</li>
<li>Identify, handle, document and/or route Utilization Management inquiries appropriately</li>
<li>Identify and document Coverage Determinations.</li>
<li>Documents all inquiries and complaints.</li>
<li>Interacts with other departments about member issues or concerns.</li>
<li>Approaches work in a meticulous and thorough manner, pays attention to detail and follows company scripts.</li>
<li>Manages time effectively and prioritizes tasks to meet deadlines.</li>
<li>Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.</li>
<li>Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.</li>
<li>Ensures compliance with all HIPAA, OSHA, and other federal, state and local regulations.</li>
<li>Participates in meetings, trainings and in-service education, as required.</li>
<li>Highly regulated environment.</li>
<li>Time frames to handle issues are in accordance with CMS time frames.</li>
<li>Interacts with members, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.</li>
</ul>
 
Qualification and Education:
<ul>
<li>Minimum of High School diploma or equivalent.</li>
<li>Minimum of 1year healthcare experience is required, with a preference for plan experience.</li>
<li>Working knowledge of the Privacy and Security Health Insurance Portability and Accountability Act (HIPAA) regulations.</li>
<li>Excellent communication skills, attention to detail, ability to set priorities appropriately and meet strict deadlines and the ability to manage multiple tasks simultaneously is required.</li>
<li>Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization.</li>
<li>Excellent computer knowledge is required, including proficient knowledge of Microsoft Office</li>
<li>Familiarity with healthcare laws, regulations and standards.</li>
<li>Ability to compute basic arithmetic and work with numbers.</li>
<li>Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.</li>
<li>Ability to work effectively independently, work with very little supervision and in a team environment.</li>
<li>Ability to read, analyze, and interpret technical procedures or governmental regulations.</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
<li>Strong decision-making, analytical skills.</li>
<li>Must be self-motivated, organized and have excellent prioritization skills.</li>
<li>Must be able to work well under stressful conditions.</li>
<li>Must be able to work in a fast paced environment.</li>
<li>Fluency in English and Spanish.</li>
</ul>
 
What set us apart:
Join Solis Health Plans as a Member Services Representative and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference!

Member Services Representative (Bilingual in Creole)

<h3>Job Description</h3>
Job Description
 
Position Summary:
Performs a wide variety of duties to support the Customer Experience Department including data entry, new member welcome calls, clerical work and filling. Handling of all incoming mail and compiles and completes return mail reports as required. Serves as back up to the call center as required. 
 
Essential Duties and Responsibilities:
<ol>
<li>Processes all returned mail for the Customer Experience department.</li>
<li>Keeps running log of all returned mail and attempts outreach to members to obtain updated demographic information.</li>
<li>Conducts new member welcome calls for all new MMA enrollees.</li>
<li>Provides clerical support for the department leaders.</li>
<li>Provides back up to call center when needed.</li>
<li>Provides the Grievance and Appeals Coordinator with clerical support when needed.</li>
<li>Performs mails outs for multiple lines of business as needed.</li>
<li>Prints member ID cards as requested.</li>
<li>Exercises initiative, judgement, discretion, and decision-making abilities in order to achieve organizational objectives.</li>
<li>Establishes and maintains effective working relationships with administrative staff, co-workers, and members.</li>
<li>Communicates with other departments and management to resolve problems and expedite work.</li>
<li>Performs other related duties as assigned.</li>
</ol>
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
 
Qualifications: 
<ul>
<li>High School diploma or General Education diploma (GED)</li>
<li>1-2 years of experience.</li>
<li>Knowledge of word processing software, spreadsheet software, internet software.</li>
</ul>
Skills and Abilities:
<ul>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.  </li>
<li>Time management skills.</li>
<li>Ability to work in stressful environments.</li>
<li>Ability to work independently with a focus on decision making.</li>
</ul>
Work Schedule:
 Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs.
 
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.
 
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Member Services Data Coordinator

<h3>Job Description</h3>
Job Description
Description
This is a professional level position that is responsible for providing a broad array of technical and administrative services to affiliated bargaining units, local union officers and union members in the process of carrying out the representational duties of the union. Incumbents may be headquartered in the Salem office or in field offices located throughout the state.
Required Education and Experience
<ul>
<li>
A qualified candidate will have a Bachelor’s Degree in labor studies or industrial relations; or a Bachelor’s Degree involving major study in business or public administration, social sciences or allied fields and two years experience in handling personnel matters, possession of a ULEAD certificate from LERC, service as an AFSCME union steward, union officer, temporary organizer or other part-time or temporary paid union staff work.
</li>
</ul>
OR
<ul>
<li>
Four years experience in handling personnel matters, service as an AFSCME union steward, union officer, temporary organizer or other part-time or temporary paid union staff work; or two years paid experience as a union advocate with experience as an organizer or collective bargaining chief negotiator may be substituted for the above requirements.
</li>
</ul>
 
Knowledge, Skills, and Abilities (KSAs)
The following knowledge and skills are required:
<ul>
<li>
A thorough understanding of public sector unionism and labor law with emphasis on collective bargaining and contract administration, including grievance and contract arbitration experience.
</li>
<li>
Knowledge of the structure, functions and personnel policies of local government jurisdictions.
</li>
<li>
Strong verbal and written communication skills.
</li>
<li>
The ability to exercise initiative, prioritize projects and to function effectively under general supervision.
</li>
<li>
The ability to organize and manage a large volume of information and to operate an office.
</li>
<li>
The ability to gather, analyze and interpret complex data and information from a variety of sources.
</li>
<li>
The ability to speak clearly, concisely and persuasively to groups of people.
</li>
<li>
The ability to prepare clear and concise written correspondence, reports and briefs.
</li>
<li>
The ability to bargain using various methods, including traditional and collaborative, with cooperative and anti-Union employers in the public and private sector.
</li>
<li>
Proven ability to work harmoniously with others and to maintain satisfactory relationships with others involved in the collective bargaining process and the public.
</li>
</ul>
 
Duties and Responsibilities
The duties of this position include, but are not limited to:
<ul>
<li>
Identifying, recruiting, and developing worksite leaders and move workers into action
</li>
<li>
Develop and implement effective campaigns to win good union contracts and worksite issues
</li>
<li>
Use analytical skills to interpret contract language, investigate and process grievances, prepare contract proposals and bargain contracts
</li>
<li>
Bargain contracts, develop MAT teams, and run contract campaigns
</li>
<li>
Committed to work that involves long and irregular hours, including nights and weekends
</li>
<li>
Carry out the programs of the Council and International in assigned locals and work areas.
</li>
<li>
Lead collective bargaining, which includes: 
<ul>
<li>
Analyzing the collective bargaining agreements (CBAs) of locals and suggesting bargaining proposals to strengthen such agreements. 
</li>
<li>
Reopening contracts in a timely fashion and drafting such bargaining proposals as may be adopted by the membership. 
</li>
<li>
Scheduling bargaining meetings with employers as necessary and serving as the union’s spokesperson during negotiations. 
</li>
<li>
Advising, assisting and making recommendations to union Bargaining Committees during the collective bargaining process. 
</li>
<li>
Initiating impasse resolution procedures when necessary, including preparing for, presenting and following through on mediation and arbitration cases under Oregon statutes. 
</li>
<li>
Assisting affiliates in preparing for and conducting successful strikes when such situations occur. 
</li>
<li>
Preparing and presenting negotiation summaries at contract ratification meetings. 
</li>
<li>
Following through to see that contracts are signed and copies distributed following the ratification process.
</li>
</ul>
</li>
<li>
Contract Administration/Enforcement:
<ul>
<li>
Advising union officers and members as to the proper interpretation of their collective bargaining agreements. 
</li>
<li>
Assisting officers and members in the drafting of grievances. Serving as the union’s spokesperson during the later stages of the grievance procedure. 
</li>
<li>
Making recommendations on grievance appeals. Initiating, preparing for, presenting and following through on grievance arbitration cases.
</li>
</ul>
</li>
<li>
Local Union Administration: 
<ul>
<li>
Advising and assisting local union officers in administrative functions or problems. Serving as the liaison between local union officers and the appropriate Council/International Union officials and/or departments.
</li>
</ul>
</li>
<li>
Legislative and Political Action: 
<ul>
<li>
Lead and carry out the legislative and political action programs of the union within the assignment area.
</li>
<li>
Recruit and support members engaging in political activities in their area and/or lobby days at the capitol
</li>
</ul>
</li>
</ul>
 
Personal Attributes
<ul>
<li>
Personal Integrity: Demonstrated by honesty and candor in dealing with others, and the ability to develop trust with union members and officers, Council administrative staff, employer representatives, neutrals, elected officials and with political and community organizations.
</li>
<li>
Self-Confidence: The ability to project a positive self-image through effective written and oral communication.
</li>
<li>
Assertiveness: The ability to forthrightly state the union’s position in a variety of emotionally charged forums.
</li>
<li>
Decisiveness: The proven ability to make timely decisions based on sound reason and available data.
</li>
<li>
Listening Skills: A responsive listener who can understand, accept and work cooperatively with the union and Staff as well as diverse groups involved in collective bargaining and political advocacy.
</li>
<li>
Commitment to Empowerment: A belief in the philosophy of rank and file involvement in the union and the empowerment of individual workers through the collective bargaining process.
</li>
<li>
Conflict Management: The ability to deal with a variety of personnel problems, including the ability to resolve conflict to communicate openly and to encourage consensus when appropriate.
</li>
<li>
Flexibility: The ability to focus on the overall mission of the union in the face of changing external and internal environments.
</li>
<li>
Initiative: The ability to be a self-starter, and to effectively manage and prioritize a heavy workload under general supervision.
</li>
<li>
Professionalism: Persons in this position will present themselves in a professional manner and appearance at all times.
</li>
</ul>
Supervision
<ul>
<li>
This position reports to and receives direction from the Program Manager and/or Associate Director.
</li>
</ul>
Working Conditions
<ul>
<li>
A great deal of traveling and night work is involved in this position. The nature and duties of this position will require the representative to be away from his/her family on a regular basis.
</li>
<li>
Conventions, conferences, Executive Board meetings, organizing and political activity may require the representative to work occasionally on weekends.
</li>
<li>
Must have a valid driver’s license as this position requires site visits throughout a large geographic area of the local(s) assigned.
</li>
</ul>

Council Representative - Washington County area + Northern Coast

<h3>Job Description</h3>
Job Description
Description
This is a professional level position that is responsible for providing a broad array of technical and administrative services to affiliated bargaining units, local union officers and union members in the process of carrying out the representational duties of the union. Incumbents may be headquartered in the Portland office or in field offices located throughout the state. This position will be primarily focused on the Legacy professional and technical units - prior hospital/medical representation a plus. 
 
Required Education and Experience
<ul>
<li>
A qualified candidate will have a Bachelor’s Degree in labor studies or industrial relations; or a Bachelor’s Degree involving major study in business or public administration, social sciences or allied fields and two years experience in handling personnel matters, possession of a ULEAD certificate from LERC, service as an AFSCME union steward, union officer, temporary organizer or other part-time or temporary paid union staff work.
</li>
</ul>
OR
<ul>
<li>
Four years experience in handling personnel matters, service as an AFSCME union steward, union officer, temporary organizer or other part-time or temporary paid union staff work; or two years paid experience as a union advocate with experience as an organizer or collective bargaining chief negotiator may be substituted for the above requirements.
</li>
</ul>
 
Knowledge, Skills, and Abilities (KSAs)
The following knowledge and skills are required:
<ul>
<li>
A thorough understanding of public sector unionism and labor law with emphasis on collective bargaining and contract administration, including grievance and contract arbitration experience.
</li>
<li>
Knowledge of the structure, functions and personnel policies of local government jurisdictions.
</li>
<li>
Strong verbal and written communication skills.
</li>
<li>
The ability to exercise initiative, prioritize projects and to function effectively under general supervision.
</li>
<li>
The ability to organize and manage a large volume of information and to operate an office.
</li>
<li>
The ability to gather, analyze and interpret complex data and information from a variety of sources.
</li>
<li>
The ability to speak clearly, concisely and persuasively to groups of people.
</li>
<li>
The ability to prepare clear and concise written correspondence, reports and briefs.
</li>
<li>
The ability to bargain using various methods, including traditional and collaborative, with cooperative and anti-Union employers in the public and private sector.
</li>
<li>
Proven ability to work harmoniously with others and to maintain satisfactory relationships with others involved in the collective bargaining process and the public.
</li>
</ul>
 
Duties and Responsibilities
The duties of this position include, but are not limited to:
<ul>
<li>
Identifying, recruiting, and developing worksite leaders and move workers into action
</li>
<li>
Develop and implement effective campaigns to win good union contracts and worksite issues
</li>
<li>
Use analytical skills to interpret contract language, investigate and process grievances, prepare contract proposals and bargain contracts
</li>
<li>
Bargain contracts, develop MAT teams, and run contract campaigns - first contract negotiation a plus
</li>
<li>
Committed to work that involves long and irregular hours, including nights and weekends
</li>
<li>
Carry out the programs of the Council and International in assigned locals and work areas.
</li>
<li>
Lead collective bargaining, which includes: 
<ul>
<li>
Analyzing the collective bargaining agreements (CBAs) of locals and suggesting bargaining proposals to strengthen such agreements. 
</li>
<li>
Reopening contracts in a timely fashion and drafting such bargaining proposals as may be adopted by the membership. 
</li>
<li>
Scheduling bargaining meetings with employers as necessary and serving as the union’s spokesperson during negotiations. 
</li>
<li>
Advising, assisting and making recommendations to union Bargaining Committees during the collective bargaining process. 
</li>
<li>
Initiating impasse resolution procedures when necessary, including preparing for, presenting and following through on mediation and arbitration cases under Oregon statutes. 
</li>
<li>
Assisting affiliates in preparing for and conducting successful strikes when such situations occur. 
</li>
<li>
Preparing and presenting negotiation summaries at contract ratification meetings. 
</li>
<li>
Following through to see that contracts are signed and copies distributed following the ratification process.
</li>
</ul>
</li>
<li>
Contract Administration/Enforcement:
<ul>
<li>
Advising union officers and members as to the proper interpretation of their collective bargaining agreements. 
</li>
<li>
Assisting officers and members in the drafting of grievances. Serving as the union’s spokesperson during the later stages of the grievance procedure. 
</li>
<li>
Making recommendations on grievance appeals. Initiating, preparing for, presenting and following through on grievance arbitration cases.
</li>
</ul>
</li>
<li>
Local Union Administration: 
<ul>
<li>
Advising and assisting local union officers in administrative functions or problems. Serving as the liaison between local union officers and the appropriate Council/International Union officials and/or departments.
</li>
</ul>
</li>
<li>
Legislative and Political Action: 
<ul>
<li>
Lead and carry out the legislative and political action programs of the union within the assignment area.
</li>
<li>
Recruit and support members engaging in political activities in their area and/or lobby days at the capitol
</li>
</ul>
</li>
</ul>
 
Personal Attributes
<ul>
<li>
Personal Integrity: Demonstrated by honesty and candor in dealing with others, and the ability to develop trust with union members and officers, Council administrative staff, employer representatives, neutrals, elected officials and with political and community organizations.
</li>
<li>
Self-Confidence: The ability to project a positive self-image through effective written and oral communication.
</li>
<li>
Assertiveness: The ability to forthrightly state the union’s position in a variety of emotionally charged forums.
</li>
<li>
Decisiveness: The proven ability to make timely decisions based on sound reason and available data.
</li>
<li>
Listening Skills: A responsive listener who can understand, accept and work cooperatively with the union and Staff as well as diverse groups involved in collective bargaining and political advocacy.
</li>
<li>
Commitment to Empowerment: A belief in the philosophy of rank and file involvement in the union and the empowerment of individual workers through the collective bargaining process.
</li>
<li>
Conflict Management: The ability to deal with a variety of personnel problems, including the ability to resolve conflict to communicate openly and to encourage consensus when appropriate.
</li>
<li>
Flexibility: The ability to focus on the overall mission of the union in the face of changing external and internal environments.
</li>
<li>
Initiative: The ability to be a self-starter, and to effectively manage and prioritize a heavy workload under general supervision.
</li>
<li>
Professionalism: Persons in this position will present themselves in a professional manner and appearance at all times.
</li>
</ul>
Supervision
<ul>
<li>
This position reports to and receives direction from the Program Manager and/or Associate Director.
</li>
</ul>
Working Conditions
<ul>
<li>
A great deal of traveling and night work is involved in this position. The nature and duties of this position will require the representative to be away from his/her family on a regular basis.
</li>
<li>
Conventions, conferences, Executive Board meetings, organizing and political activity may require the representative to work occasionally on weekends.
</li>
<li>
Must have a valid driver’s license as this position requires site visits throughout a large geographic area of the local(s) assigned.
</li>
</ul>

Council Representative - Legacy Professional/Technical Units

<h3>Job Description</h3>
Job DescriptionSalary: $84,125.91-$107,398.53 
CONTRACT ENFORCEMENT SPECIALIST
SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower and improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits, special districts, and public health care.
AT SEIU LOCAL 521: Our mission is to provide our members with a voice in the workplace, in their union and in the larger community. Through our actions, we intend to create a more just and humane society. We are committed to protecting and improving the lives of workers and their families. We will work to improve and protect the services we provide to our communities. We believe that by working together as a united front, we can win better contracts and build industry power in our region.
CONTRACT ENFORCEMENT SPECIALIST Under direction of the Contract Enforcement Director or his/her designee, to process advanced level grievances, arbitrations, and classifications for the Local Union. 
RESPONSIBILITIES: All duties listed are required and not limited to but may or may not be continuously performed or ongoing at any specific time. This list is not all inclusive:
 Represents the union in grievances at the pre-arbitration and arbitration levels (includes backlog panels, personnel boards, and adjustment boards), including scheduling meetings and hearings with employers; preparing files; meeting with members and stewards to gather supporting documentation; striking arbitrators; researching cases, precedent decisions, and bargaining history; prepping witnesses; presenting cases; and working with attorneys.
 Represents the union in classification studies, including training teams; researching comparables; writing and presenting proposals; negotiating agreements; and meeting with workers to discuss reclassifications.
 Coordinates the Local 521 Grievance/Discipline Appeals panel, including recruiting and training panel members, preparing paperwork related to appeals, facilitating hearings, working with Worksite Organizers, appellates, and Stewards to prepare cases.
 Trains rank-and-file Stewards in all the above.
MINIMUM QUALIFICATIONS:
 A minimum of three years experience with contract administration which will normally be obtained through experience as a union worksite organizer/field representative/business agent or attorney/paralegal. The experience in some situations may be obtained as a rank-and-file shop steward who has handled a significant number of grievances at advanced levels in the procedure.
 Excellent verbal and written communication skills.
 Knowledge of public and private sector labor laws, contract interpretation and grievance/arbitration theory.
 Experience handling classification studies and negotiations.
 Strong organizational skills including the ability to keep accurate and detailed files.
 Ability to work effectively with diverse group of workers.
 Willingness to work long and irregular hours including weekends, evenings, and holidays.

REQUIREMENTS:Demonstrated commitment to the mission and values of SEIU Local 521. Must possess a valid California drivers license; must pass a DMV check and have a good driving record; must have auto insurance that covers business driving (minimum of $100,000 per person/$300,000 per incident bodily injury liability/$100,000 property coverage); and must possess an automobile for business use.
COMPENSATION AND BENEFITS:Salary commensurate with experience ($74,815-94,584.92). SEIU Local 521 employees enjoy top notch benefits including fully employer-paid family health, dental and vision insurance; a generous leave package; fully employer-paid defined benefit pension plan; 401(K); flexible savings accounts for annual health and childcare expenses; $200,000 life insurance plan; and other benefits outlined in the policies of SEIU 521.
This position is open until filled; however, the posting/acceptance of applications may close at any time.
AFFIRMATIVE ACTION EMPLOYER
Local 521 is an affirmative action employer and encourage applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 521 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.

Contract Enforcement Specialist

<h3>Job Description</h3>
Job Description
Overview
Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.
Who We Are:
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
Why Work for GEO:
<ul>
<li>At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.</li>
<li>We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.</li>
<li>Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.</li>
</ul>
 
Responsibilities
Summary
This position focuses on serving the needs, concerns and objectives of both managers and our employees through building effective partnerships and by creating trust and mutual respect. It leads the administration and implementation of Human Resources (HR) policies, programs and practices throughout the facility and acts as the liaison between the facility management and Regional/Corporate HR.
Primary Duties and Responsibilities
<ul>
<li>Serves as an advisor to the Facility Administrator and facility management on Human Resources issues.</li>
<li>Supports local recruiting and outreach efforts in coordination with the centralized recruiting team to meet or exceed monthly and annual recruiting targets in the most efficient and effective manner possible. Ensures a positive candidate and hiring manager experience. Prepares and maintains personnel records and ensures compliance to procedures for controlling personnel transactions and reporting personnel data. Administers and tracks employee developmental training.</li>
<li>Assists, coaches and provides guidance for progressive discipline, standards of employee conduct and employee terminations.</li>
<li>Supports reporting serious staff misconduct to the Office of Professional Responsibility (OPR).</li>
<li>Engages employees and acts as a conduit to provide facility management, Regional HR and Corporate HR insight into employee concerns.</li>
<li>Responsible for employee onboarding to include data entry into the HR Information system and new employee orientation. Ensures that data entered is accurate and employees have a thorough understanding of Company policies and procedures, to include the information included in the employee handbook.</li>
<li>Responsible for maintaining records of insurance coverage, retirement plans, and personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and other related personnel and payroll issues.</li>
<li>Serves as EEO specialist and maintains affirmative action plan.</li>
<li>Serves as subject matter expert for leaves of absences, FMLA and ADA issues.</li>
<li>Ensures compliance with Company policies and procedures and develops a thorough understanding of Corporate HR policies and procedures.</li>
<li>Reviews facility personnel procedures to ensure that they are applicable, effective, and comply with contract requirements, local, state and federal law, and Company policies, procedures.</li>
<li>Resolves employee personnel inquiries and submits necessary inputs, changes, additions and deletions into the HR Information System for correction. Refers unusual or unresolved problems to Regional HR for further action.</li>
<li>May manage an assigned human resources staff and perform the duties typically associated with a management level position including hiring, training, and employee development.</li>
<li>Coordinates grievance and disciplinary hearings and activities.</li>
<li>Coordinates benefit programs, annual enrollment, and employee wellness program at facility..</li>
<li>Monitors unemployment claims, assists with appeals and may attend hearings as the Human Resources representative.</li>
<li>Partners with facility management to ensure the performance appraisal program is compliant and effective.</li>
<li>Provides guidance on compensation, bonuses and other recognition programs.</li>
<li>Monitors and coordinates workers’ compensation claims and may compile information to file workers’ compensation claims for employees and for the insurance carrier.</li>
<li>Provides necessary referral support for the Employee Assistance Program (EAP).</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Qualifications
Minimum Requirements
<ul>
<li>High school diploma with a minimum of seven (7) years of progressive professional experience in Human Resources or a Bachelor’s degree from an accredited college or university in Human Resources or related field with five (5) years of experience working in a Human Resources position.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Three (3) years supervisory experience preferred.</li>
<li>Must exhibit leadership qualities to gain the respect of all employees and be able to display confidence when interacting with people at all levels of management.</li>
<li>Must have the ability and desire to work in a cooperative manner and to make management decisions.</li>
<li>Experience working with an HR Information System required.</li>
<li>Must be able to maintain confidentiality at all times due to the handling of sensitive and confidential information.</li>
<li>Must have the ability to communicate effectively, both verbally and in writing.</li>
<li>Must have proficiency in Microsoft Office suite (Windows, MS Word, Excel, and PowerPoint) and other computer programs and software normally used by HR.</li>
</ul>
GEO Secured Services

HUMAN RESOURCES MANAGER

<h3>Job Description</h3>
Job Description
Overview
Seeking an Account Representative for our Signature Advantage Plan who will work with senior care partners to assist in enrolling new residents and members. Actively market plan to new senior care partners within plan service area.
 
Responsibilities
<ul>
<li>Working with senior care partners to assist with enrolling new resident members and discussing plan benefits with senior care partners, potential plan members and their families.</li>
<li>Responsible for educating members on the plan and providing high quality customer service, providing professional, accurate and timely response to all inquiries regarding eligibility, plan coverage, coordination of benefits and claim payment solutions.</li>
<li>Assisting with resolution to Member and Provider issues. Refer all unresolved issues to the next level including grievance and appeals.</li>
<li>Actively market plan to new senior care partners within plan Service Area.</li>
<li>Assist with identifying key providers in market area that would enhance plan’s network.</li>
<li>Meet the physical and sensory requirements stated below and be able to work in the described environment.</li>
<li>Responsible for year-round enrollment of eligible individuals into Signature Advantage’s Institutional Special Needs Plan(s).</li>
<li>Manage market territory with plan service area.</li>
<li>Meeting New and existing members to collect information on early interventions for service or health needs and communicate this back to the Care Team.</li>
<li>Deliver approved sales and marketing presentations in accordance with applicable Centers for Medicare &amp; Medicaid Services (CMS) and State guidelines and standards.</li>
<li>Conduct individual meetings, small group presentations and attend scheduled facility rollout meetings as needed.</li>
<li>Must communicate effectively with Medicare beneficiaries, their families, caretakers, nursing facility management and staff.</li>
<li>Must consistently achieve established sales goals and report all sales and field marketing results daily.</li>
<li>Responsible for tracking and maintaining accurate records in compliance with HIPAA / HITECH laws and Signature Advantage policies and procedures.</li>
<li>Other special projects and duties, as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>Two-year associate/technical degree, bachelor’s degree or experience with direct sales and account management preferred.</li>
<li>Tennessee/Kentucky State Health Insurance License required.</li>
<li>Experience working with the senior population preferred.</li>
<li>Ability to organize and manage multiple priorities is necessary.</li>
<li>Must be self-directed, highly motivated and possess excellent interpersonal communication skills.</li>
<li>Ability to prospect, set-up, present, close and utilize time for maximum results.</li>
<li>Problem analysis and problem resolution.</li>
<li>Ability to work independently with minimal direct supervision.</li>
<li>Must have reliable transportation and be able to pass a background check.</li>
<li>Regional travel is expected.</li>
<li>Effective verbal and written English communication skills.</li>
<li>Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.</li>
<li>Highest level of professionalism with the ability to maintain confidentiality.</li>
<li>Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.</li>
<li>Customer service oriented with the ability to work well under pressure.</li>
<li>Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work with minimal supervision, take initiative and make independent decisions.</li>
<li>Ability to deal with new tasks without the benefit of written procedures.</li>
<li>Approachable, flexible and adaptable to change.</li>
<li>Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.</li>
</ul>

Medicare Sales Account Executive

<h3>Job Description</h3>
Job Description
Overview
Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.
Who We Are:
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
Why Work for GEO:
<ul>
<li>At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.</li>
<li>We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.</li>
<li>Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.</li>
</ul>
 
Responsibilities
Summary:
This position focuses on serving the needs, concerns and objectives of both managers and our employees through building effective partnerships and by creating trust and mutual respect. It leads the administration and implementation of Human Resources (HR) policies, programs and practices throughout the facility and acts as the liaison between the facility management and Regional/Corporate HR.
Primary Duties and Responsibilities:
<ul>
<li>Serves as an advisor to the Facility Administrator and facility management on Human Resources issues.</li>
<li>Supports local recruiting and outreach efforts in coordination with the centralized recruiting team to meet or exceed monthly and annual recruiting targets in the most efficient and effective manner possible. Ensures a positive candidate and hiring manager experience. Prepares and maintains personnel records and ensures compliance to procedures for controlling personnel transactions and reporting personnel data. Administers and tracks employee developmental training.</li>
<li>Assists, coaches and provides guidance for progressive discipline, standards of employee conduct and employee terminations.</li>
<li>Supports reporting serious staff misconduct to the Office of Professional Responsibility (OPR).</li>
<li>Engages employees and acts as a conduit to provide facility management, Regional HR and Corporate HR insight into employee concerns.</li>
<li>Responsible for employee onboarding to include data entry into the HR Information system and new employee orientation. Ensures that data entered is accurate and employees have a thorough understanding of Company policies and procedures, to include the information included in the employee handbook.</li>
<li>Responsible for maintaining records of insurance coverage, retirement plans, and personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and other related personnel and payroll issues.</li>
<li>Serves as EEO specialist and maintains affirmative action plan.</li>
<li>Serves as subject matter expert for leaves of absences, FMLA and ADA issues.</li>
<li>Ensures compliance with Company policies and procedures and develops a thorough understanding of Corporate HR policies and procedures.</li>
<li>Reviews facility personnel procedures to ensure that they are applicable, effective, and comply with contract requirements, local, state and federal law, and Company policies, procedures.</li>
<li>Resolves employee personnel inquiries and submits necessary inputs, changes, additions and deletions into the HR Information System for correction. Refers unusual or unresolved problems to Regional HR for further action.</li>
<li>May manage an assigned human resources staff and perform the duties typically associated with a management level position including hiring, training, and employee development.</li>
<li>Coordinates grievance and disciplinary hearings and activities.</li>
<li>Coordinates benefit programs, annual enrollment, and employee wellness program at facility..</li>
<li>Monitors unemployment claims, assists with appeals and may attend hearings as the Human Resources representative.</li>
<li>Partners with facility management to ensure the performance appraisal program is compliant and effective.</li>
<li>Provides guidance on compensation, bonuses and other recognition programs.</li>
<li>Monitors and coordinates workers’ compensation claims and may compile information to file workers’ compensation claims for employees and for the insurance carrier.</li>
<li>Provides necessary referral support for the Employee Assistance Program (EAP).</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Qualifications
Minimum Requirements:
<ul>
<li>High school diploma with a minimum of seven (7) years of progressive professional experience in Human Resources or a Bachelor’s degree from an accredited college or university in Human Resources or related field with five (5) years of experience working in a Human Resources position.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Three (3) years supervisory experience preferred.</li>
<li>Must exhibit leadership qualities to gain the respect of all employees and be able to display confidence when interacting with people at all levels of management.</li>
<li>Must have the ability and desire to work in a cooperative manner and to make management decisions.</li>
<li>Experience working with an HR Information System required.</li>
<li>Must be able to maintain confidentiality at all times due to the handling of sensitive and confidential information.</li>
<li>Must have the ability to communicate effectively, both verbally and in writing.</li>
<li>Must have proficiency in Microsoft Office suite (Windows, MS Word, Excel, and PowerPoint) and other computer programs and software normally used by HR.</li>
</ul>
GEO Secured Services

15 grievance-and-appeals-representative Jobs