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ABOUT SEO
Sponsors for Educational Opportunity (SEO) is a non-profitorganization with a rich history of supporting underservedstudents. Founded in 1963 by Michael Osheowitz as a mentoringprogram, SEO has evolved significantly over the decades. Itexpanded its reach in 1980 with the launch of SEO Career, a summerinternship program for college students, and later establishedinternational presence in London, China, Vietnam, and Ghana. SEOcurrently boasts a network of 25,000+ alumni, including 12,000+ inthe U.S.
SEO Scholars is a free, eight-year, academic program thattransforms public high school students into college graduates. SEOScholars successfully educates and mentors underserved, low-incomepublic high school students to and through college.
Over the past 10 years, under the leadership of Board ChairHenry Kravis and CEO William Goodloe, the organization has roughlyquadrupled in size while expanding the Scholars Program nationallyto San Francisco in 2011, North Carolina in 2022, and Miami in2024. SEO also prepares young professionals for entry into covetedcareers through programs that include SEO Alternative Investments,Tech Developer, and the Leadership Institute. Throughout itsjourney, SEO has garnered numerous accolades, including 11consecutive 4-star ratings from Charity Navigator, and hassuccessfully raised $8 million annually through its award dinners.Despite challenges like the COVID-19 pandemic, which necessitatedthe addition of virtual programming in 2020, SEO has maintained acommitment to providing educational and career opportunities tounderserved students while adapting and expanding its impact.
POSITION OVERVIEW
SEO saw rapid and unprecedented expansion during the pandemic,prompting the need to grow and redesign our C-suite. Over the lastthree years, we have welcomed three new Executive Committee membersto oversee critical functions within the organization— SEOProfessional Programs, SEO Scholars Program, and nationaloperations. In the same period, we have also doubled theorganization's workforce and budget, expanded SEO's regionalfootprints in North Carolina and Miami, and opened a second site inOakland, CA, to accommodate our growing Scholars program in SanFrancisco.
The SEO Chief Advancement Officer is responsible for strategicdevelopment planning and activities supporting the NYC SEO Scholarsprogram and SEO general program/operating support, representing 40%of organization's $51M budget with the goal to grow support by 50%over next 3 years. A particular focus will be on nationalfoundations, corporate donors, and major individual donors. The CAOis expected to be a front-line national relationship builder andmajor donor solicitor, managing a portfolio of prospects, andsupervising an approximately nine-member development team.
Reporting to the Chief Executive Officer (CEO) William Goodloe,the CAO will be a leader in lifting the current org-widedevelopment efforts to new levels of success by broadening ways toattract and more deeply engage with national foundations,corporations, and individual philanthropists over time – to becomestrategic sources of revenue. The CAO will also work closely withSEO’s professional programs and its Marketing &amp; Communicationsteam to utilize SEO’s legacy of impact closing opportunity gaps toincrease national brand recognition as a whole. The CAO will serveon the Executive Committee of SEO’s Executive Leadership Team.
RESPONSIBILITIES
Fundraising:
<ul>
<li>Drive a strategy to raise roughly an additional $10 - 15m+ inannual revenue for SEO general program support and Scholars programsupport from a variety of philanthropic sources (annual giving,major gifts, corporate and foundation relations, alumni) andspecial events (an annual gala that consistently generates $8m+ inunrestricted funds and several smaller events focused on theScholars program and general SEO support).</li>
<li>Leverage SEO’s existing ecosystem and activate SEO’s untappednetworks within the spaces where the organization currentlyoperates, including private equity and corporate partnerorganizations.</li>
<li>In collaboration with the CEO, senior staff and Board ofDirectors, develop long-range strategies to significantly increasephilanthropic giving and serve as the key strategist for specific“asks.”</li>
<li>Build and streamline a development model that accounts formajor donor funding from various avenues, including those ofpartner and expansion offices, to ensure coordination and maximizedonor engagement.</li>
<li>Lead the positioning of SEO for further national expansion byestablishing and deepening relationships with all relevant internaland external partners/ constituents.</li>
<li>Monitor prospect portfolios for the CEO, staff, board, andexpansion offices. Serve as an advisor and collaborator to theexpansion offices.</li>
<li>Craft compelling cases for support of unrestricted funds thatmaximize relationships with current donors and cultivate andconvert new donors.</li>
<li>Serve as a front-line cultivator and solicitor. Cultivate andsteward donors; make significant requests for support from majordonors, board members, foundations, and corporations.</li>
<li>Ensure comprehensive, timely, and innovative stewardship of allgifts.</li>
<li>In collaboration with Development Team, ensure the continuedsuccess of the annual SEO awards dinner, securing sponsors andhonorees for the organization’s biggest fundraising night of theyear.</li>
</ul>
Strategic Leadership:
<ul>
<li>Effectively lead and organize the development team’s day-to-dayoperations and budgets; streamline processes and procedures.</li>
<li>Serve as subject matter expert and partner to CEO in developinglong term strategy.</li>
<li>Serve as a member of the Executive Committee of theorganization, collaborating with other members and leading aworkplace characterized by mutual respect and open discussion inwhich all strive for excellence and innovation.</li>
<li>Develop and maintain a strong partnership with Board membersand leverage the Board to advance SEO’s fundraising activities. Asappropriate, cultivate and maintain relationships with ExpansionOffices’ advisory boards.</li>
<li>Provide support to Board members in the identification,cultivation and solicitation of their portfolios of prospectivemajor donors.</li>
<li>Develop a diverse and highly skilled staff that iswell-prepared to meet the ongoing challenges of a first-ratemission-driven organization.</li>
<li>Nurture and mentor team members and provide opportunities formeaningful work, enhance their skills and develop theircareers.</li>
<li>Create and foster an inclusive, DEIB focused environment amongstaff.</li>
</ul>
QUALIFICATIONS
<ul>
<li>15+ years of experience in a development or advancement rolefor a mission driven organization. 10+ years in a leadershipposition preferred.</li>
<li>Experience leadinga&nbsp;national&nbsp;program/campaign that hasgenerated at least $45 - 50 million in annual contributions.Experience working with Salesforce is a plus.</li>
<li>Experience as an organization-wide executive leader who hasworked collaboratively with peers and led staff.</li>
<li>A definitive passion for SEO's mission and a reputation forethical stewardship and effective fundraising governance.</li>
<li>The vision to lead the overall strategic direction of nationalfundraising operation, diversify SEO's revenue streams to outpaceour expansion, and identify and secure corporate and foundationpartnerships.</li>
<li>The emotional intelligence to inclusively lead acrossdifference, manage change, and thoughtfully advise and collaboratewith leadership in Expansion sites on local fundraising initiativesin North Carolina, San Francisco, and Miami.</li>
<li>The cultural competency to navigate evolving narratives in theDEIB space, center SEO's history of impact and excellence, andposition the organization as a respected innovator in socialequity.</li>
<li>The humility to receive feedback and guidance from SEO's CEO,boards, peers, staff, community members, and participants. Thesuccessful candidate must model the integrity and values of theorganization as a trusted and visible representative of ourcommunity.</li>
</ul>
COMPENSATION &amp; BENEFITS&nbsp;
The benchmarked base salary range for this position is$250,000 - $300,000.
 This executive position also qualifies for SEO’s annual ManagementIncentive Plan (MIP) bonus based on individual and organizationalperformance. SEO offers a competitive compensation package andcomprehensive benefits plan, including low-cost health, vision, anddental options, a generous holiday schedule and PTO policies,disability coverage, fully paid time off for new parents, andemployer contributions to health reimbursement and 403(b)retirement accounts. In addition, this executive position alsoqualifies for employer contributions towards 457(b) retirementplan. We are constantly working to improve our benefits each yearbased on the needs of our employees. We value wellness and striveto consistently use a DEIB lens to put people first andforemost.
The compensation listed in this posting reflects what SEObelieves it will pay for this position at the time of this posting.Consistent with applicable law, compensation will be determinedbased on the skills, qualifications, and experience of theapplicant along with the requirements of the position, and SEOreserves the right to modify this pay range at any time.
EEOC Policy
At SEO we are committed to cultivating a team that embodies thebackgrounds and experiences of the constituencies we serve and thecommunities we live in, and a workplace that reflects the impact wemake in the world. Candidates from all communities – includingpeople of color, women, members of the LGBTQIA+ Community,veterans, and people with disabilities are strongly encouraged toapply.
Equal Employment Opportunity is not just the law, it isour commitment.
Sponsors for Educational Opportunity is an EqualOpportunity/Affirmative Action Employer – M/F/D/V. We will considerall qualified applicants for employment regardless of race, color,ethnicity, religion, sex, gender, gender identity and expression,sexual orientation, national origin, disability, age, maritalstatus, veteran status, pregnancy, parental status, geneticinformation or characteristics, or any other legally protectedstatus.
If you need accommodation while applying for a role with SEO,due to a disability, please email&nbsp;<a href="mailto:seotalent@seo-usa.org" target="_blank">SEO Talent</a>.
ABOUT STANTON CHASE&nbsp;
Stanton Chase is a top global retained executive search firm andleadership consultancy where global expertise meets local insightwith personalized service. The Stanton Chase D.C. officespecializes in C-Suite placements at mission driven organizations.For more information, please visit us at: <a href="http://www.stantonchase.com" target="_blank">www.stantonchase.com</a>
Interest &amp; Referrals
Jeff Perkins Managing Director Global Practice Leader, Social Impact (202) 248-5088 <a href="mailto:j.perkins@stantonchase.com" target="_blank">j.perkins@stantonchase.com</a>
Charles Nailen Managing Director (202) 248-5088 <a href="mailto:c.nailen@stantonchase.com" target="_blank">c.nailen@stantonchase.com</a>&nbsp;
Abbey Corona Senior Associate (202) 248-5088 <a href="mailto:a.corona@stantonchase.com" target="_blank">a.corona@stantonchase.com</a>&nbsp;

Chief Advancement Officer

TITLE:&nbsp; Program of Distinction Administrative Assistant&nbsp;
DEPARTMENT: School of Aquaculture and Aquatic Sciences&nbsp;
REPORTS TO: Chair, School of Aquaculture and Aquatic Sciences&nbsp;
EFFECTIVE DATE: Position will remain open until filled&nbsp;
EMPLOYMENT STATUS:&nbsp; Full-time&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION:&nbsp; Non-Exempt &nbsp;
PRINCIPAL PURPOSE OF JOB: The Program of Distinction (POD) Administrative Assistant serves as the front desk receptionist for the Aquaculture Research Center.&nbsp; The successful candidate provides administrative support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
SCOPE OF RESPONSIBILITY: Under the direction of the Program of Distinction Coordinator, performs a variety of administrative and staff support duties for the School of Aquaculture, which requires a range of skills and knowledge of organizational policies and procedures. Assists and directs visitors, and resolves administrative inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative documents some of which are of a confidential or sensitive nature.&nbsp;&nbsp;
ESSENTIAL JOB FUNCTIONS:&nbsp;&nbsp;
Serves as the front desk receptionist for the Aquaculture Research Center. Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
Operates personal computer to compose and edit correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established department/division policies; may prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings.&nbsp;
Maintains a calendar of scheduled tours, visits, and/or other similar activities for the Aquaculture Research Center; to include coordinating with other staff to ensure tours, visitor and records are complete and updated. Maintains a sign in log.&nbsp;&nbsp;
Maintains, organizes, and schedules use of conference room.&nbsp;&nbsp;
Assists POD Coordinator in entering requisitions and submitting travel requests and vouchers for faculty, staff, and graduate students.&nbsp;&nbsp;
Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data and performs routine analyses and calculations in the processing of data for recurring internal reports.&nbsp;
Sorts, screens, reviews, and distributes incoming and outgoing mail; composes, prepares, or ensures timely responses to a variety of written inquiries. Maintains standing orders for UPS&nbsp;
Maintains and tracks balance of standing order with Staples. Monitors supplies, assesses needs, and submits orders to POD coordinator for placing.&nbsp;&nbsp;
Performs miscellaneous job-related duties as assigned.&nbsp;
QUALIFICATIONS: High school diploma or GED with 1 to 3 years experience directly related to the duties and responsibilities specified.&nbsp;&nbsp;
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;
Receptionist skills.&nbsp;
Ability to create, compose, and edit written materials.&nbsp;
Knowledge of supplies, equipment, and/or services ordering and inventory control.&nbsp;
Ability to communicate effectively, both orally and in writing.&nbsp;
Advanced word processing and/or data entry skills.&nbsp;
Ability to gather and analyze statistical data and generate reports.&nbsp;
Database management skills.&nbsp;
Ability to maintain calendars and schedule appointments.&nbsp;
Records maintenance skills.&nbsp;
Ability to record and transcribe meeting minutes.&nbsp;
Ability to gather data, compile information, and prepare reports.&nbsp;
Ability to analyze and solve problems.&nbsp;
PHYSICAL REQUIREMENTS:&nbsp;&nbsp;
Work is normally performed in a typical interior/office work environment.&nbsp;
No or very limited physical effort is required.&nbsp;
No or very limited exposure to physical risk.&nbsp;
Internal candidates are encouraged to apply.
Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over the sponsorship of an employment visa

Program of Distinction Administrative Assistant

OUR STATEMENT The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. GENERAL NATURE OF POSITION
The administrative assistant delivers support services to selected San José State University students. Responsible for recordkeeping, database, and budget management, as well as other administrative support duties as needed. &nbsp;Additionally, this person will report directly to the ASPIRE/McNair Scholars program director. &nbsp;
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Establishes and maintains a complex computerized system of files and records involving participant eligibility, demographic data, results of outcome objectives, and project contracts. Prepares written and statistical reports on student progress and outcomes as requested by the program director.</li>
<li>Maintains expenditure records by specific budget category. Creates and maintains computerized spreadsheets for budget monitoring and control. Reviews and verifies all computer printouts on program budget status prepared by SJSU Research Foundation accounting office.</li>
<li>Prepares quarterly budget reports and projected budget reports for the program director to monitor spending and the effective use of funds.</li>
<li>Assists the director in managing the program budgets and ensuring compliance with TRiO legislation and regulations as stated by the Department of Education.</li>
<li>Assists the director to ensure compliance in accordance with the grant contract with the U.S. Department of Education and SJSU Research Foundation policies and procedures.&nbsp;</li>
<li>Onboarding student staff and monitoring their daily tasks.</li>
<li>Clerical duties as assigned.</li>
<li>Coordinates office workflow and maintenance of files and records between ASPIRE and the McNair Scholars Programs.</li>
<li>Advises the director of any problem areas in handling office workflow, questions about program priorities, and suggestions for improving the efficient operation of the program office.</li>
<li>Arrange and coordinate travel and travel reimbursement for staff and participants of ASPIRE and McNair Programs.</li>
<li>Other duties as assigned.</li>
</ol>
INTERPERSONAL CONTACTS
<ol>
<li>Reports to the director ASPIRE/McNair</li>
</ol>
SUPERVISORY RESPONSIBILITIES
Minimal. Provides training to student aids that work for ASPIRE and the McNair Scholars Programs. Assists with student’s time management and schedules. &nbsp;
QUALIFICATIONS Education and Experience
<ul>
<li>Requires a minimum of an A.A. degree or equivalent. BA/S preferred.</li>
<li>Minimum of 4-6 years related experience.</li>
<li>Preferably with an accounting background or strong knowledge of handling various budgets.</li>
<li>TRIO experience preferred.</li>
</ul>
 Knowledge, Skills, and Abilities Required
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently in a culturally diverse setting.</li>
<li>PC experience including working knowledge of word processing, excel, and proficiency in interpreting database reporting and database management, bookkeeping and accounting.</li>
<li>Knowledge of office methods and procedures, particularly the handling of confidential student and personnel records.</li>
<li>Ability to maintain an efficient front operation with a strong service orientation to students.</li>
</ul>
 Physical Requirements
<ul>
<li>Works in standard office environment with desk, telephone, computer, bookshelves and file cabinets provided. Maintains office copier and fax machine.</li>
</ul>
 Complexity of Duties
<ul>
<li>Works with minimal direction on all assigned projects.</li>
<li>Exercises independent judgment in developing effective and productive office workflow.</li>
<li>Works independently in maintaining both electronic and hard copy records on participants.</li>
</ul>
 A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the SJSURF. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current SJSURF employees who apply for the position. PLEASE NOTE:&nbsp;This position is considered a “sensitive” position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment. NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS The San José State University Research Foundation (SJSURF) provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:
<ol>
<li>Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).</li>
<li>Employer-paid dental and vision for both employee and eligible dependents.</li>
<li>Life, AD&amp;D, LTD with supplemental coverage opportunities.</li>
<li>14 paid federal &amp; state holidays.</li>
<li>Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.</li>
<li>Vacation-hour accruals and separate sick-hour accumulations.</li>
<li>Employee discounts.</li>
</ol>
Please visit the&nbsp;<a href="https://www.sjsu.edu/researchfoundation/employees/benefits/index.php" target="_blank">Benefits &amp; Compensation page</a>&nbsp;on the SJSU Research Foundation website for more detailed information.
APPLICATION PROCEDURE To apply for this position, an applicant must submit a formal application for employment. Select "Apply Now" to complete the SJSURF online employment application.
REASONABLE ACCOMMODATION The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with&nbsp;physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview&nbsp;for a job opening&nbsp;or otherwise need a reasonable accommodation during the application and hiring process,&nbsp;please contact us at&nbsp;<a href="mailto:foundation-jobs@sjsu.edu" target="_blank">foundation-jobs@sjsu.edu</a>. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.
ABOUT THE SJSU RESEARCH FOUNDATION SJSURF employment is separate and distinct from San José State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization’s funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities. &nbsp; San José State University Research Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation’s continuing commitment to both the spirit and intent of equal employment opportunity laws and policies. If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

Administrative Assistant

<h3>Job Description</h3>
Job DescriptionFront Office Manager
As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.
<ul>
<li>200 room full service resort&nbsp;</li>
</ul>
Key Responsibilities
<ul>
<li>You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.</li>
<li>Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.</li>
<li>You will report to the Director of Rooms or General Manager.</li>
<li>A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.</li>
<li>Hiring, scheduling, managing, training, evaluating and motivating the FD team and PBX</li>
<li>Handling guest complaints&nbsp;</li>
<li>Problem solving skills</li>
<li>Opera experience is a plus</li>
<li>Handle billing, tax exempts, group blocks, BEOs, special requests, VIPs, advanced deposits and upgrades</li>
<li>Oversee daily operations to endure brand compliance</li>
<li>Work closely with Housekeeping, Engineering, Security and Sales depts.</li>
<li>Room Inventory and group blocks</li>
<li>Validate credit card authorizations and billing</li>
<li>Drive satisfaction scores</li>
<li>Flex schedule required&nbsp;</li>
</ul>
Education &amp; Experience
Hotel experience is always a plus! Applicants should have:&nbsp;
<ul>
<li>A high school diploma, a GED, or one year of hotel experience</li>
<li>Previous experience in a similar or related position</li>
<li>A combination of education and experience</li>
</ul>
What You’ll Need to Succeed
<ul>
<li>Eligible to work in the United States</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations</li>
<li>Availability to work a flexible schedule, including evenings, weekends, and holidays if needed</li>
<li>A warm, professional demeanor that reflects HVMG’s Culture of Excellence </li>
</ul>
Why Our Associates Love HVMG
<ul>
<li>Career growth opportunities across our nationwide portfolio</li>
<li>Flexible scheduling</li>
<li>Access up to 40% of your earned wages before payday with PayActive </li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Full healthcare benefits: medical, dental, and vision</li>
<li>401(k) with guaranteed 4% match and no vesting period</li>
<li>Exclusive hotel and food &amp; beverage discounts</li>
</ul>
Compensation
<ul>
<li>The expected pay range for this position is $60,000 to $65,000 annually and will be determined based on experience, qualifications, and internal equity. Additional compensation may include bonuses, incentives, and a comprehensive benefits package.&nbsp;</li>
</ul>
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG&nbsp; is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Front Office Manager

<h3>Job Description</h3>
Job DescriptionThe front office manager performs administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, providing information, and assisting patients with payment. Company Overview QC Kinetix is a non-surgical regenerative medicine practice with clinics in across the US. Our goal is to help patients with arthritis, sports-related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds! Responsibilities 
<ul>
<li>Demonstrates hospitality and professionalism to all patients.</li>
<li>Schedules patients appropriately.</li>
<li>Ensures all patients sign appropriate consents for the procedures they are receiving.</li>
<li>Keeps track of kit inventory on the inventory list. At the end of the shift, sends inventory that needs to be ordered to the appropriate place.</li>
<li>Performs all opening/closing procedures according to the assigned duties.</li>
</ul>
Qualifications 
<ul>
<li>Prior experience in reception-based roles.</li>
<li>Experience with greensky, care credit and salesforce preferred</li>
<li>Customer care experience</li>
</ul>

<h3>Job Description</h3>
Job DescriptionKana Hotel Group's&nbsp;mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.&nbsp;From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.&nbsp;As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.&nbsp;Kana Hotel Group is proud to offer the following benefits:&nbsp;
<ul>
<li>Medical&nbsp;</li>
<li>Vision&nbsp;</li>
<li>Dental</li>
<li>401K&nbsp;</li>
<li>Immediate Pay- earned wage access!</li>
<li>Vacation time</li>
<li>Sick time</li>
<li>Holiday pay&nbsp;</li>
<li>Bonus opportunities</li>
<li>Brand-specific employee discounts</li>
<li>Long term/short term disability</li>
<li>Life insurance</li>
</ul>
&nbsp;Primary Responsibilities&nbsp;• Manage and monitor activities of all employees in the Front Office department making sure the&nbsp; team adheres the standards of excellence&nbsp;• Schedule guest service team members according to labor standards and forecasted occupancy.• Conduct employee training and development; assist in performance reviews and disciplinary&nbsp; action&nbsp;• Conduct applicant screening and initial interviews of guest services applicants• Maintain a professional and high-quality service-oriented environment at all times• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,&nbsp; special requests and any other issues that may arise.&nbsp;• Develop short term and long term financial and operational plans for the guest service&nbsp; department which relate to the overall objectives of the hotel. Participate in the preparation of&nbsp; the annual hotel budget.&nbsp;• Achieve budgeted revenues and expenses and maximizes profitability related to the guest&nbsp; services department.&nbsp;• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests&nbsp; and repeat guests.&nbsp;&nbsp;• Check accommodations, making sure any special requests are carried out&nbsp;&nbsp;• Manage the reservation function to maintain highest possible room occupancy and average&nbsp; daily rate through suggestive selling by employees.&nbsp;• Greet guests upon arrival and ensure escort to accommodations if appropriate.&nbsp;• Track employee performance with upselling guest rooms&nbsp;• Work closely with the Housekeeping Department to improve guest services and foster cross&nbsp; departmental communication.&nbsp;&nbsp;• Maintain procedures for credit control and handling of financial transactions, security of monies,&nbsp; guest security and emergency procedures.&nbsp;• Coordinate daily activities with hotel management team on a daily basis.&nbsp;&nbsp;• Hold monthly department meetings keeping staff informed of all activities in the hotel• Other duties as assigned&nbsp;Education/Experience• Associates Degree in Hospitality preferred&nbsp;• 1-3 years’ experience in hospitality required&nbsp;• Supervisory experience preferred&nbsp;• Customer service experience required&nbsp;• Experience handling cash and credit card procedures&nbsp;• Attention to detail&nbsp;• Knowledge of the hotel layout, all amenities offered, and all procedures &amp; organization.• Knowledge of local geographic area knowledge, area businesses &amp; services, major&nbsp; highway/street information, and community events &amp; attractions.&nbsp;Our company provides equal employment opportunities to all employees and applicants for &nbsp;employment and prohibits discrimination and harassment of any type without regard to race, color,&nbsp; religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This&nbsp; policy applies to all terms and conditions of employment, including recruiting, hiring, placement, &nbsp;promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Front Office Manager!
We are currently seeking a dynamic Front Office Manager to lead our team at BW Plus Kelly Inn in St. Cloud, MN. As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. This position requires excellent leadership skills, attention to detail, and a passion for providing exceptional customer service.
Key Responsibilities:
<ul>
<li>Manage daily front office operations, including check-in/check-out procedures, reservations, and guest inquiries.</li>
<li>Train, supervise, and motivate front desk staff to deliver top-notch service to guests.</li>
<li>Handle guest complaints/requests and ensure prompt resolution to maintain guest satisfaction.</li>
<li>Develop and implement policies and procedures to streamline front office operations.</li>
<li>Monitor and maintain front desk inventory and supplies.</li>
</ul>
Qualifications:
<ul>
<li>Prior front desk or supervisory experience in a similar role within the hospitality industry.</li>
<li>Strong leadership and communication skills.</li>
<li>Proficiency in hotel management software and MS Office Suite.</li>
<li>Ability to multitask and work well under pressure.</li>
<li>Excellent problem-solving abilities and attention to detail.</li>
</ul>
Why Work For Us?
<ul>
<li>Excellent benefit package that includes 401K match, life insurance, health insurance and dental insurance.</li>
<li>Amazing travel benefit package that includes discounts at Best Western's and Kelly Inns worldwide.</li>
<li>Flexible schedule that allows you to float when needed based on workload.</li>
<li>Complimentary lunch provided daily.</li>
<li>Reserved complimentary parking space in our covered and attached parking ramp.</li>
<li>Amazing family like environment that values each and every employee and allows for a healthy work/home balance.</li>
</ul>
About BW Plus Kelly Inn:
Located in the heart of St. Cloud, MN, BW Plus Kelly Inn offers guests a comfortable and convenient stay with modern amenities and exceptional service. Our hotel features spacious rooms, an indoor pool, fitness center, and on-site dining options. Whether guests are traveling for business or leisure, our friendly staff is dedicated to ensuring a memorable experience for every guest.
 #hc52687

<h3>Job Description</h3>
Job Description
JOB TITLE: Front Desk Manager
REPORTS TO: General Manager 
SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. 
Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. 
Essential Responsibilities:
<ul>
<li>To ensure that guests are greeted, checked in and allocated rooms promptly and courteously. </li>
<li>To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. </li>
<li>To be readily available at all times to deal with problems or complaints. </li>
<li>To ensure that rooms have been serviced and maintained to the standards established by the Company. </li>
<li>To ensure maximum room occupancy within agreed overbooking policy. </li>
<li>To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping). </li>
<li>To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times. </li>
<li>To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. </li>
<li>To ensure that accounts are balanced daily. </li>
<li>To ensure effective and speedy check-out procedures. </li>
<li>To ensure that luggage is delivered to and collected from rooms speedily. </li>
<li>To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently. </li>
<li>To ensure that all Front of House staff are correctly dressed at all times. </li>
<li>To ensure that all Front of House areas are clean and orderly at all times. </li>
<li>To ensure that newspapers and parcels are delivered to rooms without delay. </li>
<li>To ensure that incoming and outgoing telephone calls are handled promptly and courteously. </li>
<li>To ensure maximum security of all items left in safety deposit boxes. </li>
<li>To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay. </li>
<li>To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times. </li>
<li>To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected. </li>
<li>To carry out or ensure that regular On-the-Job training is taking place to agreed standards. </li>
<li>To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission. </li>
<li>To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. </li>
<li>To ensure maximum security in all areas under your control. </li>
<li>To act as Duty Manager when required. </li>
<li>To attend Management Meetings as required. </li>
<li>To ensure accurate and timeliness submission of all reports and administrative work. </li>
<li>To prepare and submit on the required format annual budgetary information and updates as required. </li>
<li>To monitor trends within the industry and make suggestions how these could be implemented. </li>
<li>To be familiar with all local Civil Defence measures. </li>
<li>To ensure that staff under your control are trained in Civil Defence measures. </li>
</ul>
To do this kind of work, you must be able to:
<ul>
<li>Read and interpret business records and statistical reports. </li>
<li>Use mathematical skills to interpret financial information and prepare budgets. </li>
<li>Analyze and interpret established policies. </li>
<li>Understand government regulations covering business operation. </li>
<li>Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions. </li>
<li>See differences in widths and lengths of lines such as those on graphs. </li>
<li>Deal with the general public, customers, associates, union and government officials with tact and courtesy. </li>
<li>Plan and organize the work of others. </li>
<li>Change activity frequently and cope with interruptions. </li>
<li>Speak and write clearly. </li>
<li>Accept full responsibility for managing an activity. </li>
<li>Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. </li>
<li>Be available for work evenings, weekends and holidays. </li>
</ul>
Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. 
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. 
Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. 
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. 
Relationships to Data, People and Things:
Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. 
People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. 
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

<h3>Job Description</h3>
Job Description
 
This is an exciting opportunity to lead the front desk team at our award-winning Marriott-Residence Inn. BASIC PURPOSE: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with Residence Inn policies and procedures while meeting/exceeding financial goals. Assist the General Manager in his/her duties. Organizational Scope: Position is responsible for the short-term planning and day-to-day operations of the Front Office Department. The major areas of responsibility include: Front Desk, PBX, Night Audit. Recommends, implements and monitors the Department’s budget and manages expenses within approved budget constraints. ESSENTIAL FUNCTIONS: 1. Implement company programs and manage the operations of the Front Desk Office (Front Desk, PBX, Night Audit) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service. (20%) 2. Prepare forecasts and reports and assist in the development, implement, and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. (20%) 3. Resolve customer complaints, anticipate potential problems by reviewing ad monitoring complains, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%) 4. Manage the Human Resources in the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (10%) 5. Liaise with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. (10%) 6. Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%) NON-ESSENTIAL FUNCTIONS: (5%) 1. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. 2. Maintain good working relationships and open lines of communication with all other departments. 3. Perform the Manager on Duty functions as assigned. Knowledge and Skills: Education: Four-year college degree or equivalent education/experience. Experience: From two to three full years of full employment in a related position. Skills and Abilities: Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel. Requires supervision/management skills. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to communicate in English. Second language desirable. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. No. of employees supervised: Supervise up to 20 employees. Travel required: Minimal. May be required to attend supplemental Management training classes. Hours Required: Forty hours to fifty over a five-day period. Day to evening ad weekends per business demand.

FRONT OFFICE MANAGER

<h3>Job Description</h3>
Job Description
Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures. 
Essential Job Functions: Include the following. Other duties may be assigned.
<ul>
<li>Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept.</li>
<li>Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</li>
<li>Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.</li>
<li>Create and post all Front Office associate schedules.</li>
<li>Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.</li>
<li>Prepare reports and assist in overseeing the Front Desk &amp; Guest Services Upsell &amp; Inventive Programs to maximize revenue. </li>
<li>Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees.</li>
<li>Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.</li>
<li>Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.</li>
<li>Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.</li>
<li>Comply with attendance standards and be available to work on a regular basis.</li>
<li>Perform any other job-related duties as assigned by Director of Front Office.</li>
<li>Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc.</li>
</ul>
 
Required Skills and Abilities:
<ul>
<li>Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule.</li>
<li>Must have the previous experience in hospitality</li>
<li>Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. </li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Ability to observe and detect signs of emergency situations.</li>
<li>Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. </li>
</ul>
 
Education and Experience:
<ul>
<li>High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful.</li>
</ul>
Language Skills: 
<ul>
<li>Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge.</li>
</ul>
Reasoning Ability: 
<ul>
<li>Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form.</li>
</ul>
Other Skills and Abilities: 
<ul>
<li>Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively.</li>
</ul>
Physical Demands: 
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine. </li>
</ul>

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