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ABOUT SEO
Sponsors for Educational Opportunity (SEO) is a non-profitorganization with a rich history of supporting underservedstudents. Founded in 1963 by Michael Osheowitz as a mentoringprogram, SEO has evolved significantly over the decades. Itexpanded its reach in 1980 with the launch of SEO Career, a summerinternship program for college students, and later establishedinternational presence in London, China, Vietnam, and Ghana. SEOcurrently boasts a network of 25,000+ alumni, including 12,000+ inthe U.S.
SEO Scholars is a free, eight-year, academic program thattransforms public high school students into college graduates. SEOScholars successfully educates and mentors underserved, low-incomepublic high school students to and through college.
Over the past 10 years, under the leadership of Board ChairHenry Kravis and CEO William Goodloe, the organization has roughlyquadrupled in size while expanding the Scholars Program nationallyto San Francisco in 2011, North Carolina in 2022, and Miami in2024. SEO also prepares young professionals for entry into covetedcareers through programs that include SEO Alternative Investments,Tech Developer, and the Leadership Institute. Throughout itsjourney, SEO has garnered numerous accolades, including 11consecutive 4-star ratings from Charity Navigator, and hassuccessfully raised $8 million annually through its award dinners.Despite challenges like the COVID-19 pandemic, which necessitatedthe addition of virtual programming in 2020, SEO has maintained acommitment to providing educational and career opportunities tounderserved students while adapting and expanding its impact.
POSITION OVERVIEW
SEO saw rapid and unprecedented expansion during the pandemic,prompting the need to grow and redesign our C-suite. Over the lastthree years, we have welcomed three new Executive Committee membersto oversee critical functions within the organization— SEOProfessional Programs, SEO Scholars Program, and nationaloperations. In the same period, we have also doubled theorganization's workforce and budget, expanded SEO's regionalfootprints in North Carolina and Miami, and opened a second site inOakland, CA, to accommodate our growing Scholars program in SanFrancisco.
The SEO Chief Advancement Officer is responsible for strategicdevelopment planning and activities supporting the NYC SEO Scholarsprogram and SEO general program/operating support, representing 40%of organization's $51M budget with the goal to grow support by 50%over next 3 years. A particular focus will be on nationalfoundations, corporate donors, and major individual donors. The CAOis expected to be a front-line national relationship builder andmajor donor solicitor, managing a portfolio of prospects, andsupervising an approximately nine-member development team.
Reporting to the Chief Executive Officer (CEO) William Goodloe,the CAO will be a leader in lifting the current org-widedevelopment efforts to new levels of success by broadening ways toattract and more deeply engage with national foundations,corporations, and individual philanthropists over time – to becomestrategic sources of revenue. The CAO will also work closely withSEO’s professional programs and its Marketing &amp; Communicationsteam to utilize SEO’s legacy of impact closing opportunity gaps toincrease national brand recognition as a whole. The CAO will serveon the Executive Committee of SEO’s Executive Leadership Team.
RESPONSIBILITIES
Fundraising:
<ul>
<li>Drive a strategy to raise roughly an additional $10 - 15m+ inannual revenue for SEO general program support and Scholars programsupport from a variety of philanthropic sources (annual giving,major gifts, corporate and foundation relations, alumni) andspecial events (an annual gala that consistently generates $8m+ inunrestricted funds and several smaller events focused on theScholars program and general SEO support).</li>
<li>Leverage SEO’s existing ecosystem and activate SEO’s untappednetworks within the spaces where the organization currentlyoperates, including private equity and corporate partnerorganizations.</li>
<li>In collaboration with the CEO, senior staff and Board ofDirectors, develop long-range strategies to significantly increasephilanthropic giving and serve as the key strategist for specific“asks.”</li>
<li>Build and streamline a development model that accounts formajor donor funding from various avenues, including those ofpartner and expansion offices, to ensure coordination and maximizedonor engagement.</li>
<li>Lead the positioning of SEO for further national expansion byestablishing and deepening relationships with all relevant internaland external partners/ constituents.</li>
<li>Monitor prospect portfolios for the CEO, staff, board, andexpansion offices. Serve as an advisor and collaborator to theexpansion offices.</li>
<li>Craft compelling cases for support of unrestricted funds thatmaximize relationships with current donors and cultivate andconvert new donors.</li>
<li>Serve as a front-line cultivator and solicitor. Cultivate andsteward donors; make significant requests for support from majordonors, board members, foundations, and corporations.</li>
<li>Ensure comprehensive, timely, and innovative stewardship of allgifts.</li>
<li>In collaboration with Development Team, ensure the continuedsuccess of the annual SEO awards dinner, securing sponsors andhonorees for the organization’s biggest fundraising night of theyear.</li>
</ul>
Strategic Leadership:
<ul>
<li>Effectively lead and organize the development team’s day-to-dayoperations and budgets; streamline processes and procedures.</li>
<li>Serve as subject matter expert and partner to CEO in developinglong term strategy.</li>
<li>Serve as a member of the Executive Committee of theorganization, collaborating with other members and leading aworkplace characterized by mutual respect and open discussion inwhich all strive for excellence and innovation.</li>
<li>Develop and maintain a strong partnership with Board membersand leverage the Board to advance SEO’s fundraising activities. Asappropriate, cultivate and maintain relationships with ExpansionOffices’ advisory boards.</li>
<li>Provide support to Board members in the identification,cultivation and solicitation of their portfolios of prospectivemajor donors.</li>
<li>Develop a diverse and highly skilled staff that iswell-prepared to meet the ongoing challenges of a first-ratemission-driven organization.</li>
<li>Nurture and mentor team members and provide opportunities formeaningful work, enhance their skills and develop theircareers.</li>
<li>Create and foster an inclusive, DEIB focused environment amongstaff.</li>
</ul>
QUALIFICATIONS
<ul>
<li>15+ years of experience in a development or advancement rolefor a mission driven organization. 10+ years in a leadershipposition preferred.</li>
<li>Experience leadinga&nbsp;national&nbsp;program/campaign that hasgenerated at least $45 - 50 million in annual contributions.Experience working with Salesforce is a plus.</li>
<li>Experience as an organization-wide executive leader who hasworked collaboratively with peers and led staff.</li>
<li>A definitive passion for SEO's mission and a reputation forethical stewardship and effective fundraising governance.</li>
<li>The vision to lead the overall strategic direction of nationalfundraising operation, diversify SEO's revenue streams to outpaceour expansion, and identify and secure corporate and foundationpartnerships.</li>
<li>The emotional intelligence to inclusively lead acrossdifference, manage change, and thoughtfully advise and collaboratewith leadership in Expansion sites on local fundraising initiativesin North Carolina, San Francisco, and Miami.</li>
<li>The cultural competency to navigate evolving narratives in theDEIB space, center SEO's history of impact and excellence, andposition the organization as a respected innovator in socialequity.</li>
<li>The humility to receive feedback and guidance from SEO's CEO,boards, peers, staff, community members, and participants. Thesuccessful candidate must model the integrity and values of theorganization as a trusted and visible representative of ourcommunity.</li>
</ul>
COMPENSATION &amp; BENEFITS&nbsp;
The benchmarked base salary range for this position is$250,000 - $300,000.
 This executive position also qualifies for SEO’s annual ManagementIncentive Plan (MIP) bonus based on individual and organizationalperformance. SEO offers a competitive compensation package andcomprehensive benefits plan, including low-cost health, vision, anddental options, a generous holiday schedule and PTO policies,disability coverage, fully paid time off for new parents, andemployer contributions to health reimbursement and 403(b)retirement accounts. In addition, this executive position alsoqualifies for employer contributions towards 457(b) retirementplan. We are constantly working to improve our benefits each yearbased on the needs of our employees. We value wellness and striveto consistently use a DEIB lens to put people first andforemost.
The compensation listed in this posting reflects what SEObelieves it will pay for this position at the time of this posting.Consistent with applicable law, compensation will be determinedbased on the skills, qualifications, and experience of theapplicant along with the requirements of the position, and SEOreserves the right to modify this pay range at any time.
EEOC Policy
At SEO we are committed to cultivating a team that embodies thebackgrounds and experiences of the constituencies we serve and thecommunities we live in, and a workplace that reflects the impact wemake in the world. Candidates from all communities – includingpeople of color, women, members of the LGBTQIA+ Community,veterans, and people with disabilities are strongly encouraged toapply.
Equal Employment Opportunity is not just the law, it isour commitment.
Sponsors for Educational Opportunity is an EqualOpportunity/Affirmative Action Employer – M/F/D/V. We will considerall qualified applicants for employment regardless of race, color,ethnicity, religion, sex, gender, gender identity and expression,sexual orientation, national origin, disability, age, maritalstatus, veteran status, pregnancy, parental status, geneticinformation or characteristics, or any other legally protectedstatus.
If you need accommodation while applying for a role with SEO,due to a disability, please email&nbsp;<a href="mailto:seotalent@seo-usa.org" target="_blank">SEO Talent</a>.
ABOUT STANTON CHASE&nbsp;
Stanton Chase is a top global retained executive search firm andleadership consultancy where global expertise meets local insightwith personalized service. The Stanton Chase D.C. officespecializes in C-Suite placements at mission driven organizations.For more information, please visit us at: <a href="http://www.stantonchase.com" target="_blank">www.stantonchase.com</a>
Interest &amp; Referrals
Jeff Perkins Managing Director Global Practice Leader, Social Impact (202) 248-5088 <a href="mailto:j.perkins@stantonchase.com" target="_blank">j.perkins@stantonchase.com</a>
Charles Nailen Managing Director (202) 248-5088 <a href="mailto:c.nailen@stantonchase.com" target="_blank">c.nailen@stantonchase.com</a>&nbsp;
Abbey Corona Senior Associate (202) 248-5088 <a href="mailto:a.corona@stantonchase.com" target="_blank">a.corona@stantonchase.com</a>&nbsp;

Chief Advancement Officer

TITLE:&nbsp; Program of Distinction Administrative Assistant&nbsp;
DEPARTMENT: School of Aquaculture and Aquatic Sciences&nbsp;
REPORTS TO: Chair, School of Aquaculture and Aquatic Sciences&nbsp;
EFFECTIVE DATE: Position will remain open until filled&nbsp;
EMPLOYMENT STATUS:&nbsp; Full-time&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION:&nbsp; Non-Exempt &nbsp;
PRINCIPAL PURPOSE OF JOB: The Program of Distinction (POD) Administrative Assistant serves as the front desk receptionist for the Aquaculture Research Center.&nbsp; The successful candidate provides administrative support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
SCOPE OF RESPONSIBILITY: Under the direction of the Program of Distinction Coordinator, performs a variety of administrative and staff support duties for the School of Aquaculture, which requires a range of skills and knowledge of organizational policies and procedures. Assists and directs visitors, and resolves administrative inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative documents some of which are of a confidential or sensitive nature.&nbsp;&nbsp;
ESSENTIAL JOB FUNCTIONS:&nbsp;&nbsp;
Serves as the front desk receptionist for the Aquaculture Research Center. Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
Operates personal computer to compose and edit correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established department/division policies; may prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings.&nbsp;
Maintains a calendar of scheduled tours, visits, and/or other similar activities for the Aquaculture Research Center; to include coordinating with other staff to ensure tours, visitor and records are complete and updated. Maintains a sign in log.&nbsp;&nbsp;
Maintains, organizes, and schedules use of conference room.&nbsp;&nbsp;
Assists POD Coordinator in entering requisitions and submitting travel requests and vouchers for faculty, staff, and graduate students.&nbsp;&nbsp;
Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data and performs routine analyses and calculations in the processing of data for recurring internal reports.&nbsp;
Sorts, screens, reviews, and distributes incoming and outgoing mail; composes, prepares, or ensures timely responses to a variety of written inquiries. Maintains standing orders for UPS&nbsp;
Maintains and tracks balance of standing order with Staples. Monitors supplies, assesses needs, and submits orders to POD coordinator for placing.&nbsp;&nbsp;
Performs miscellaneous job-related duties as assigned.&nbsp;
QUALIFICATIONS: High school diploma or GED with 1 to 3 years experience directly related to the duties and responsibilities specified.&nbsp;&nbsp;
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;
Receptionist skills.&nbsp;
Ability to create, compose, and edit written materials.&nbsp;
Knowledge of supplies, equipment, and/or services ordering and inventory control.&nbsp;
Ability to communicate effectively, both orally and in writing.&nbsp;
Advanced word processing and/or data entry skills.&nbsp;
Ability to gather and analyze statistical data and generate reports.&nbsp;
Database management skills.&nbsp;
Ability to maintain calendars and schedule appointments.&nbsp;
Records maintenance skills.&nbsp;
Ability to record and transcribe meeting minutes.&nbsp;
Ability to gather data, compile information, and prepare reports.&nbsp;
Ability to analyze and solve problems.&nbsp;
PHYSICAL REQUIREMENTS:&nbsp;&nbsp;
Work is normally performed in a typical interior/office work environment.&nbsp;
No or very limited physical effort is required.&nbsp;
No or very limited exposure to physical risk.&nbsp;
Internal candidates are encouraged to apply.
Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over the sponsorship of an employment visa

Program of Distinction Administrative Assistant

OUR STATEMENT The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. GENERAL NATURE OF POSITION
The administrative assistant delivers support services to selected San José State University students. Responsible for recordkeeping, database, and budget management, as well as other administrative support duties as needed. &nbsp;Additionally, this person will report directly to the ASPIRE/McNair Scholars program director. &nbsp;
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Establishes and maintains a complex computerized system of files and records involving participant eligibility, demographic data, results of outcome objectives, and project contracts. Prepares written and statistical reports on student progress and outcomes as requested by the program director.</li>
<li>Maintains expenditure records by specific budget category. Creates and maintains computerized spreadsheets for budget monitoring and control. Reviews and verifies all computer printouts on program budget status prepared by SJSU Research Foundation accounting office.</li>
<li>Prepares quarterly budget reports and projected budget reports for the program director to monitor spending and the effective use of funds.</li>
<li>Assists the director in managing the program budgets and ensuring compliance with TRiO legislation and regulations as stated by the Department of Education.</li>
<li>Assists the director to ensure compliance in accordance with the grant contract with the U.S. Department of Education and SJSU Research Foundation policies and procedures.&nbsp;</li>
<li>Onboarding student staff and monitoring their daily tasks.</li>
<li>Clerical duties as assigned.</li>
<li>Coordinates office workflow and maintenance of files and records between ASPIRE and the McNair Scholars Programs.</li>
<li>Advises the director of any problem areas in handling office workflow, questions about program priorities, and suggestions for improving the efficient operation of the program office.</li>
<li>Arrange and coordinate travel and travel reimbursement for staff and participants of ASPIRE and McNair Programs.</li>
<li>Other duties as assigned.</li>
</ol>
INTERPERSONAL CONTACTS
<ol>
<li>Reports to the director ASPIRE/McNair</li>
</ol>
SUPERVISORY RESPONSIBILITIES
Minimal. Provides training to student aids that work for ASPIRE and the McNair Scholars Programs. Assists with student’s time management and schedules. &nbsp;
QUALIFICATIONS Education and Experience
<ul>
<li>Requires a minimum of an A.A. degree or equivalent. BA/S preferred.</li>
<li>Minimum of 4-6 years related experience.</li>
<li>Preferably with an accounting background or strong knowledge of handling various budgets.</li>
<li>TRIO experience preferred.</li>
</ul>
 Knowledge, Skills, and Abilities Required
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently in a culturally diverse setting.</li>
<li>PC experience including working knowledge of word processing, excel, and proficiency in interpreting database reporting and database management, bookkeeping and accounting.</li>
<li>Knowledge of office methods and procedures, particularly the handling of confidential student and personnel records.</li>
<li>Ability to maintain an efficient front operation with a strong service orientation to students.</li>
</ul>
 Physical Requirements
<ul>
<li>Works in standard office environment with desk, telephone, computer, bookshelves and file cabinets provided. Maintains office copier and fax machine.</li>
</ul>
 Complexity of Duties
<ul>
<li>Works with minimal direction on all assigned projects.</li>
<li>Exercises independent judgment in developing effective and productive office workflow.</li>
<li>Works independently in maintaining both electronic and hard copy records on participants.</li>
</ul>
 A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the SJSURF. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current SJSURF employees who apply for the position. PLEASE NOTE:&nbsp;This position is considered a “sensitive” position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment. NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS The San José State University Research Foundation (SJSURF) provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:
<ol>
<li>Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).</li>
<li>Employer-paid dental and vision for both employee and eligible dependents.</li>
<li>Life, AD&amp;D, LTD with supplemental coverage opportunities.</li>
<li>14 paid federal &amp; state holidays.</li>
<li>Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.</li>
<li>Vacation-hour accruals and separate sick-hour accumulations.</li>
<li>Employee discounts.</li>
</ol>
Please visit the&nbsp;<a href="https://www.sjsu.edu/researchfoundation/employees/benefits/index.php" target="_blank">Benefits &amp; Compensation page</a>&nbsp;on the SJSU Research Foundation website for more detailed information.
APPLICATION PROCEDURE To apply for this position, an applicant must submit a formal application for employment. Select "Apply Now" to complete the SJSURF online employment application.
REASONABLE ACCOMMODATION The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with&nbsp;physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview&nbsp;for a job opening&nbsp;or otherwise need a reasonable accommodation during the application and hiring process,&nbsp;please contact us at&nbsp;<a href="mailto:foundation-jobs@sjsu.edu" target="_blank">foundation-jobs@sjsu.edu</a>. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.
ABOUT THE SJSU RESEARCH FOUNDATION SJSURF employment is separate and distinct from San José State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization’s funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities. &nbsp; San José State University Research Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation’s continuing commitment to both the spirit and intent of equal employment opportunity laws and policies. If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

Administrative Assistant

Full-Time Legal Assistant Our well-established Peterborough law office concentrating in estate and trust planning and administration seeks a well-organized, highly-motivated individual with fast-paced office experience for a full-time legal assistant/receptionist position. Primary duties will include front desk management, working closely with our attorneys to prepare a high volume of accurate estate planning documents, and other general office tasks. The ideal candidate will have 2+ years' experience in a law office, but experience in another professional services setting dealing with a high volume of complex document preparation will be considered. Candidates must have advanced proficiency with Microsoft Word, and exceptional attention to detail, grammar, and formatting. A thorough understanding of the importance of client confidentiality, combined with good personal relations and teamwork skills, are also absolute requirements. We offer competitive compensation commensurate with experience, office IRA with match, and health insurance benefits. Please send inquiries and resumes to <a href="mailto:peterboroughlegalposition@gmail.com" target="_blank">peterboroughlegalposition@gmail.com</a>.

Legal Assistant

LEGAL ASSISTANT/ 
RECEPTIONIST
Our well-established Peterborough law office concentrating in estate and trust planning and administration seeks a well-organized, highly-motivated individual with fast-paced office experience for a full-time legal assistant/receptionist position. Primary duties will include front desk management, working closely with our attorneys to prepare a high volume of accurate estate planning documents, and other general office tasks.
The ideal candidate will have 2+ years experience in a law office, but experience in another professional services setting dealing with a high volume of complex document preparation will be considered. Candidates must have advanced proficiency with Microsoft Word, and exceptional attention to detail, grammar, and formatting. A thorough understanding of the importance of client confidentiality, combined with good personal relations and teamwork skills, are also absolute requirements.
We offer competitive compensation commensurate with experience, office IRA with match, and health insurance benefits.
Please send inquiries and resumes to 
peterboroughlegalposition 
@gmail.com.

LEGAL ASSISTANT/RECEPTIONIST

<h3>Job Description</h3>
Job Description
GENERAL REQUIREMENTS
Skills
- Excellent organizational skills
- Ability to work independently and with others
- Good communication skills is a must!
- Flexibility to work any shift
- Excel in managing employees effectively
Experience
- Previous experience as a hotel front office manager or desk required
- Public relations
- Cash handling
- Computer experience
- Switchboard experience
- Previous supervisory experience required
Essential Functions
This position is responsible for the Front Desk (and all aspects of it), the Valet department (and all aspects) and the Continental Breakfast
Day to Day
- Review all reports produced by each desk shift.
- Monitor and balance cash banks.
- Monitor the morale of the desk, valet and breakfast staff.
- Conduct employee reviews on the anniversary date.
- Schedule the desk, valet and continental breakfast staff on a weekly basis.
- Relieve clerks and valets for breaks as needed.
- Daily and weekly food ordering.
- Work one breakfast production shift each week.
- Update training, daily, weekly, monthly checklists, manuals and job descriptions as needed.
- Train new and retrain existing employees using the training checklists.
- Ensure the manager on call is covered each week.
- Approve payroll every other Monday morning.
- Give interviews for desk clerks, valet and breakfast candidates.
- Hire, discipline, and terminate employees as needed.
- Oversee the cleanliness and aesthetics of the lobby, exterior, kitchen and breakfast room.
- Handle guest relations appropriately and in a timely manner.
- Reply to any credit card disputes.
- Perform no show and advance deposit billings and refunds.
- Solve billing problems and questions for guests.
- Review various reports and report discrepancies to the general manager
- Balance the manager's bank and do expense reports as needed.
Monthly/annual tasks
- Plan goals for the front desk and guest service departments.
- Resolve employee conflicts.
- Verify the front desk/breakfast staff understand and follow the Mission Statement.
- Verify the front desk/breakfast staff understand and know the pocket card.
- Respond to charge disputes from credit card companies.
- Schedule new employees to attend the customer service seminars.
- Schedule employee meetings once a quarter.
- Inventory and order employee uniforms as necessary. Ensure employees are following the dress code.
- Prepare and present the annual budget to the GM. Track weekly/monthly budgeted items.
Goals
- Provide leadership for the front desk and breakfast staffs. Be positive and show enthusiasm for the hotel.
- Limit turnover of hourly employees (two-year employment period should be the goal at hire date).
- Maintain positive morale throughout the staff.
- Maintain a high level of involvement for front desk/breakfast staff in the day-to-day functioning of the hotel.
- Watch for potential money-saving measures at the front desk.
- Encourage a level of customer service that insures satisfied guests.
- Fill holes with front desk staff when other departments, specifically reservations and including housekeeping – have trouble.
Miscellaneous
- Attend weekly department head meetings.
- Provide room tours when necessary.
- Understand and have input in the marketing plan.
- Assist other employees when needed.
- Assist other departments when needed.
- Cover shifts when an employee is sick or "no shows" including the night audit.
- Assist new employees in filling out new hire paperwork.
- Complete disciplinary notices and termination forms appropriately.
- Work 1 to 2 production shifts a week. If a busy administrative week can be predicted, and we have the staff, the number of production shifts can be reduced.
- Rotate storage boxes for audits and folios.
PHYSICAL REQUIREMENTS
- Ability to stand for long periods of time
- Ability to stoop, kneel, crouch, crawl, reach, walk, climb, push, pull, lift, grasp, finger, talk, hear, and see
- Ability to perform light work: exerting up to 75 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects
- Ability to cope with stress
MENTAL REQUIREMENTS
- Ability to cope with direct complaints in an efficient, friendly manner
- Ability to endure repetitive tasks
- Ability to enforce and work in a team atmosphere
- Ability to make quick and rational decisions
- Ability to solve problems immediately
- Patience with other employees and with time consuming tasks
- Ability to cope with stress
ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.
EMPLOYEES IN ALL JOBS DESCRIPTIONS MUST COMPLY WITH AND ENFORCE THE PROPERTY'S PERSONNEL POLICY AND PROCEDURES (SEE SUPPLEMENT).
ALL REQUIREMENTS ARE SUBJECT TO CHANGE.
This is a demanding position and the Bell Tower has high standards. Please do not apply if you don't have a good personality and a great smile.
Job Type: Full-time
 
Benefits:
<ul>
<li>Dental/Vision insurance</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401(k) with Employer Match</li>
<li>Short Term Disability</li>
<li>Aflac</li>
<li>Life Insurance</li>
</ul>
 
Schedule:
<ul>
<li>Holidays</li>
<li>Night shift</li>
<li>Overtime</li>
<li>Weekend availability</li>
</ul>
 
Education:
<ul>
<li>High school or equivalent </li>
</ul>
Experience:
<ul>
<li>Hotel experience: 2 years (Required)</li>
</ul>
 
Work Location:
<ul>
<li>One location</li>
</ul>
 
Work Remotely:
<ul>
<li>No</li>
</ul>
Salary: 
<ul>
<li>Starting at $55,000 based on experience</li>
</ul>

Front Office Manager

<h3>Job Description</h3>
Job Description
About the Role:
We are seeking a highly motivated and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As the Front Office Manager, you will be responsible for ensuring exceptional guest service, managing the front desk staff, and maintaining accurate records. You will play a key role in ensuring that our guests have a memorable and enjoyable stay at our hotel. This position reports directly to the General Manager.
Minimum Qualifications:
<ul>
<li>3+ years of experience in a front office management role</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong leadership and problem-solving abilities</li>
<li>Proficient in Microsoft Office and hotel management software</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience working in a hotel of similar size and caliber</li>
<li>Certification in Hotel Management or related field</li>
<li>Fluency in a second language</li>
</ul>
Responsibilities:
<ul>
<li>Manage and supervise the front desk staff, ensuring that they provide exceptional guest service at all times</li>
<li>Oversee the daily operations of the front desk, including check-in, check-out, and guest inquiries</li>
<li>Maintain accurate records of guest information, room availability, and financial transactions</li>
<li>Resolve guest complaints and issues in a timely and professional manner</li>
<li>Collaborate with other departments to ensure a seamless guest experience</li>
</ul>
Skills:
As the Front Office Manager, you will utilize your exceptional communication and interpersonal skills to provide outstanding guest service and manage the front desk staff. Your strong leadership and problem-solving abilities will be essential in resolving guest complaints and ensuring a seamless guest experience. Proficiency in Microsoft Office and hotel management software will be necessary to maintain accurate records and manage daily operations. Fluency in a second language, while not required, would be beneficial in communicating with guests from diverse backgrounds.

<h3>Job Description</h3>
Job Description
Insight Global is looking for a motivated and organized Front Office Manager to join our team at a growing construction company that values professionalism, efficiency, and exceptional customer service. The Front Office Manager will serve as the first point of contact for clients, vendors, and staff, handling incoming and outgoing calls via a switchboard for multiple lines, managing scheduling for appointments, meetings, and conference room bookings, ordering office supplies, distributing mail, scheduling FedEx deliveries, welcoming visitors, and ensuring a friendly and professional front desk experience. Additionally, the role involves coordinating with team members and vendors to streamline communication and workflow.
Required Skills and Experience:&nbsp;
Excellent verbal and written communication skills.
Bilingual in Spanish 1 year of professional experience
Strong organizational abilities and attention to detail.
Phone experience and being able to navigate the phone call to different line
Ability to multitask and prioritize effectively in a fast-paced environment.
Reliable, attendance is very important Nice to Have Skills &amp; Experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Front Office Manager
 
Job Description:
We are seeking a dedicated and experienced Front Office Manager to join our team. The ideal candidate will have a strong background in hotel management, particularly within the Marriott brand, and possess excellent leadership skills. This role is essential in ensuring a seamless guest experience and efficient front office operations.
 
Key Responsibilities:
- Oversee daily front office operations, ensuring high standards of service and guest satisfaction.
- Manage and train front office staff, fostering a positive and productive work environment.
- Handle guest inquiries and resolve issues promptly and professionally.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor and manage front office budgets and financial performance.
 
Preferred Qualifications:
- Experience working with Marriott Full Service hotels
- Minimum of one year of experience in a department head role.
- Familiarity with FSPMS is preferred.
 
Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficient in front office operations and guest service.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong problem-solving skills and attention to detail.
 
We welcome applicants who are passionate about hospitality and committed to providing exceptional service.
Requirements:

<h3>Job Description</h3>
Job Description
Job Title: FRONT OFFICE MANAGER 
Reports To: Director of Lodging
Rate of Pay: $65k to $70k annually 
Shift: Flexible Schedule, must be available to work weekends, evenings, holidays, &amp; special events
 Full-time year-round position
FLSA Status: Exempt/Salaried
 
Summary: The Front Office Manager at Sundance Resort is a dynamic leadership opportunity for a highly motivated and experienced hospitality professional. This role oversees the current lodging operations while leading the planning, preparation, and opening of a new 63-room Inn scheduled to open December 2025. The Front Office Manager is expected to uphold elevated service standards to deliver an authentic Sundance Resort guest experience-blending the refined expectations of the Forbes Travel Guide and Michelin Travel Guide with Sundance Resort's unique brand of warm, authentic hospitality. This individual will also ensure compliance with service standards required by Sundance Resort's various partnerships and consortia affiliations. In addition to providing leadership across Front Desk, Concierge, and Bell Services teams, this role is critical in maintaining consistency, excellence, and innovation throughout the guest journey.
 
Key Responsibilities:
<ul>
<li>Oversee all Front Office operations, including guest services, registration, room inventory management, adherence to service standards, and other duties as assigned.</li>
<li>Coach and counsel employees to reflect Sundance Resort Service Standards and Procedures Ensure consistent delivery of an elevated, authentic Sundance Resort guest experience aligned with Forbes and Michelin Travel Guide standards, as well as Sundance Resort's partnership and consortia requirements.</li>
<li>Lead the development and execution of Sundance Resort's Curated Concierge program for The Inn</li>
<li>Maintain excellent cross-functional communication with the Sundance Resort departments</li>
<li>Maintain information on prices, rates, specials, packages, programs, inventory management, etc, while ensuring all staff are trained in all areas</li>
<li>Analyze, investigate, and resolve guest complaints</li>
<li>Collaborate with Reservations and Concierge teams to leverage pre-arrival information and drive Sundance Resort's amenity program, VIP arrivals, special occasions, and curated experiences.</li>
<li>Foster a guest-focused culture by monitoring service quality, conducting inspections, and ensuring all Front Office departments meet or exceed standards.</li>
<li>Manage labor costs and departmental expenses to maximize productivity and profitability while maintaining budgetary controls.</li>
<li>Prepare and present financial performance reports at monthly profit and loss meetings; support budgeting and forecasting efforts.</li>
<li>Implement strategic upselling and marketing initiatives to increase guest engagement and revenue.</li>
<li>Oversee the Front Desk's wine and alcohol program, maintaining accountability and ensuring all Bell staff are TIPS certified.</li>
<li>Recruit, develop, and retain Front Office team members through effective coaching, performance management, scheduling, and recognition programs.</li>
<li>Monitor guest satisfaction trends and feedback, proactively resolving issues and driving continuous service improvements.</li>
<li>Maintain comprehensive team knowledge of Sundance Resort products, services, events, pricing, policies, and local area information.</li>
<li>Collaborate closely with the Lodging Leadership team to drive strategic planning and execute the successful opening of the new 63-room full-service Inn at the base of Sundance Resort. Core responsibilities encompass:
<ul>
<li>Coordinating the setup of office spaces and guestrooms to ensure operational readiness</li>
<li>Leading recruitment, onboarding, and training initiatives to build a high-performing team</li>
<li>Developing and implementing standard operating procedures (SOPs), safety protocols, and guest service sequences aligned with Sundance Resort's elevated standards</li>
<li>Overseeing comprehensive education on room products, rates, amenities, and technology systems</li>
<li>Partnering with the Director of Lodging on pre-opening budgeting and forecasting to ensure financial and operational objectives are met</li>
</ul>
</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor's degree in hospitality management or equivalent experience required.</li>
<li>Minimum of 4 years of progressive hotel Rooms Division or Front Office management experience.</li>
<li>Strong financial skills, with experience in budgeting, forecasting, and reporting.</li>
<li>Proven ability to lead high-performing teams and deliver exceptional guest experiences.</li>
<li>Excellent communication, organizational, and problem-solving skills.</li>
<li>Proficient with hotel property management systems (PMS), Microsoft Office Suite, and other standard technology tools.</li>
<li>Must be at least 25 years old.</li>
<li>Availability to work evenings, weekends, and holidays is required.</li>
<li>To successfully perform this job, individuals must meet the required knowledge, skills, and abilities. Reasonable accommodations may be provided for those with disabilities.</li>
</ul>
 
Benefits:
<ul>
<li>Competitive benefits package including:
<ul>
<li>Subsidized medical, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Short- and long-term disability</li>
<li>Basic life insurance</li>
<li>Paid time off</li>
</ul>
</li>
<li>Employee discounts on dining, retail, spa, and other resort amenities</li>
<li>Complimentary season pass for employee, one guest, and dependents</li>
</ul>
 Job Posted by ApplicantPro

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