field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

Network Analyst III Montana State University Position Information Announcement Number: STAFF - VA - 26191 For questions regarding this position, please contact: Adam Edelman <a href="https://apptrkr.com/get_redirect.php?id=6735683&amp;targetURL=mailto:aedelman@montana.edu" target="_blank">aedelman@montana.edu</a> 406-994-5091 Classification Title: Net Sys/Comm Analyst III Working Title: Net Sys/Comm Analyst III Brief Position Overview As members of the MSU IT community, analysts participate in and support IT efforts, projects, and initiatives, provide technical leadership and assist other support personnel with problems related to the usage of services across the network services portfolio. Network analysts perform technically skilled precision work and provide complete, enterprise level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure including UPS, PDU, racks and cabinets. Network analysts respond to issues, troubleshoot, diagnose, and repair these items to address problems found in data centers, telecommunications rooms, and at field sites on and off the MSU Bozeman campus according to standard procedure and industry best practices. Network analysts' work schedules may require non-standard working hours including mornings, evenings, weekends, and holidays. Position Number: 4M-TBD, 4M0903 Department: UIT Network Support Division: VP for Information Technology Appointment Type: Classified Contract Term: Fiscal Year Semester: If other, specify From date: If other, specify End date: FLSA: Exempt Union Affiliation: FOCUS-MFPE FTE: 1.0 Benefits Eligible: Eligible Salary: Salary range of $40.032 to $56.045 hourly, commensurate with experience, education, and qualifications Contract Type: Classified Salary If other, please specify: Recruitment Type: Open Position Details General Statement Join us at our beautiful Montana State University campus located in Bozeman, Montana for an exciting opportunity to contribute to our successful and talented team and excellent leadership in University Informational Technology in Network Support Services. The Network Analyst III is a senior position within the team, is a subject matter expert, and functions as a primary and an escalation resource for the team. The network analyst III is expected to participate in the mentoring and development of junior staff. All network analysts support the MSU community, including end users. A commitment to customer service is required. Excellent opportunity with exceptional benefits including tuition waiver opportunities for self and immediate family members. Network analysts specialize and develop focused expertise and are expected to be able to work under general to direct supervision to complete a variety of tasks within the network services team's domain ranging in difficulty from basic and routine to complex. Duties and Responsibilities • Installation and configuration of switches, routers, firewalls, voice gateways, servers, access points, and IP phones. • Maintain, enhance, and develop documentation, including diagrams, drawings, and procedures. • Apply routing, switching, network security, telecommunications, and communications cabling, standards and best practices to scenarios encountered. • Manage network infrastructure built using various network components and protocols to achieve and highly available network services. • Assist with annual inventory of parts and material. • Maintain and submit records of time and materials required to complete projects and tasks. • Support the configuration of monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur. • Provide guidance for student employees. • Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. • Organize, prioritize, and communicate on-going work to meet multiple task and project timelines. • Attend and participate in trainings and other professional development activity. Participate in projects, complete tasks, and perform job-related duties as assigned. Required Qualifications – Experience, Education, Knowledge &amp; Skills 1. Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or other related field, or an equivalent combination of education and applicable experience. 2. Relevant knowledge of networking, telecommunications, and communications cabling components and systems. 3. Advanced knowledge of network technologies which may include Cisco routing, switching, security, and telephony technologies, and Aruba wireless technologies. 4. Demonstrated experience in an enterprise environment supporting an enterprise production network. 5. Demonstrated experience in one or more of the following: Cisco networking, Unified Communications, VoIP, Aruba Wireless in an enterprise setting. 6. Demonstrated experience in technical implementation projects, working independently on enterprise systems, and assisting in enterprise project planning. Preferred Qualifications – Experience, Education, Knowledge &amp; Skills 1. Significant experience in an enterprise environment deploying and upgrading Cisco or Aruba network equipment or software. 2. Substantial experience relating to Cisco routing, switching, telephony, and security and Aruba wireless technologies from design and planning to implementation. 3. Demonstrated experience with Solarwinds Orion or similar management platform. 4. Knowledge of National Electric Code and TIA/EIA standards for the installation of telecommunications cable and equipment. 5. Demonstrated experience building and maintaining network and telecommunication room infrastructure and installing equipment. The Successful Candidate Will • Will possess strong active listening skills. • Has the ability to think intuitively and analytically to break down and resolve problems. • Has the ability to work independently without the need for direct supervision. • Has the ability to learn the complexities and unique aspects of the systems and infrastructure in place. • Has the ability to show initiative and follow through on tasks in a fast-paced work environment. • Has the ability to work in a team environment, supporting other units. • Has the ability to work toward shared goals where individual efforts complement group efforts. • Has the ability to engage others in the unit in accepting and developing a customer-service orientation in all aspects of the operation. • Has the ability to anticipate and resolve technical problems. • Has the ability to establish and maintain effective working relationships across the IT Community. • Represents the department and university in a professional and courteous manner. • Demonstrated ability to communicate effectively with diverse populations. • Demonstrated ability to handle competing demands and maintain high levels of customer service and response. • Effective oral and written communication skills. • Ability to maintain clean and orderly networking spaces in a manner consistent with industry best practices. • Ability to monitor equipment and inventory levels for asset management and tracking, restock scheduling and other reporting purposes. • Ability to maintain and submit records of time and materials required to complete projects and tasks. • Ability to follow standard incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place. Position Special Requirements/Additional Information This position is not eligible for sponsorship. Must possess a valid driver's license, an acceptable driving record, and meet all State of Montana requirements to operate State/University vehicles. (If successful candidate possesses a valid out-of-state driver's license, must obtain a valid Montana driver's license within 60 days of hire.) This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time. Work schedule may include times outside normal business hours including mornings, evenings, weekends, and holidays. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. Job may include working outside and working outside during adverse weather conditions, exposure to electrical, mechanical, noise and other hazards, work in dark and/or restricted spaces, use of ladders and/or power and hand tools. This position has supervisory duties?: No Posting Detail Information Number of Vacancies: 2 Desired Start Date: Upon completion of a successful search Position End Date (if temporary): Open Date: Close Date: Applications will be: Screening of applications will begin on November 24, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions This position is not eligible for sponsorship. EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile. Applicant Documents Required Documents 1. Resume 2. Cover Letter To apply, visit <a href="https://apptrkr.com/6735683" target="_blank">https://jobs.montana.edu/postings/49228</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-7c487bc857454f4cb3d06b00641ccc5e

Network Analyst III

ITS Architect IV (Release Train Engineer/SDLC Architect) CalOptima CalOptima Health is seeking a highly motivated ITS Architect IV (Release Train Engineer/SDLC Architect) to join our team. The ITS Architect IV (Release Train Engineer/Agile Software Development Life Cycle (SDLC)) will define the enterprise Agile Release Trains (ARTs) and SDLC methodology for CalOptima Health to enhance team collaboration, cross-functionality and delivery efficiency. The incumbent will architect and lead the ARTs within a Scaled Agile Framework (SAFe) environment. The incumbent will lead and coach, ensuring seamless execution of ART processes and driving organizational Agile maturity. The incumbent will oversee all phases of the Agile SDLC to ensure iterative, high-quality software delivery that adapts to changing requirements. The incumbent will ensure alignment of multiple teams with organizational goals, drive continuous improvement and leverage deep expertise in Agile SDLC methodologies to deliver high-quality software solutions efficiently. The incumbent will monitor team performance using metrics and coach teams to address inefficiencies and improve Agile practices. The incumbent will be responsible for driving the success of ARTs by facilitating collaboration, promoting Agile practices and continuously improving the flow of value. Position Information: 
<ul>
<li>Department: IS Enterprise Architecture </li>
<li>Salary Grade: 317 - $132,969 - $212,751 ($63.93 - $102.2841) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Architects the Program Increment (PI) Planning, ensuring all teams are prepared by understanding the business context, program vision and expected outcomes.</li>
<li>Leads and coordinates multiple Agile teams, ensuring alignment with SAFe practices and business goals.</li>
<li>Leads various Agile events, including Sprint Reviews and Retrospectives, ensuring they run smoothly.</li>
<li>Provides subject matter expertise and supports large complex projects and/or multiple smaller projects.</li>
<li>Navigates complex situations and makes informed decisions that progress the Agile process.</li>
<li>Tracks and interprets metrics to monitor progress and identify areas for improvement, including monitoring productivity metrics, quality measurements and team performance.</li>
<li>Collaborates with stakeholders to help them better understand the principles and practices of Agile methodology.</li>
<li>Mentors team members on SAFe principles, Agile methodologies and best practices to foster a culture of agility.</li>
<li>Implements and manages Agile practices within a software development lifecycle, including defining roles, responsibilities and processes. Fosters collaboration across teams to ensure that objectives are well understood and potential roadblocks are identified early. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in information technology or related field PLUS 10 years of experience working in a health plan information technology setting, with 5 years of experience in a large health plan required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>7 years of experience in an Agile environment, with 3 years as a Scrum Master, Agile Coach or similar role required. </li>
<li>5 years of experience in SAFe environments, managing ARTs and PI planning required. </li>
<li>Experience leading the process of developing information technology procedures and documenting required. </li>
<li>Experience implementing Agile required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>SAFe Release Train Engineer Certification. </li>
<li>Certified Scrum Master (CSM), Professional Scrum Master (PSM) or equivalent. </li>
<li>Experience implementing Agile SDLC in complex IT environments, preferably within a health plan.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6709553&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 17, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6709553" target="_blank">https://jobs.caloptima.org/jobs/its-architect-iv-release-train-engineer-sdlc-architect-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-fdf7928742c96f43b765342396296479

ITS Architect IV (Release Train Engineer/SDLC Architect)

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Sr. Quality Systems Engineering opp. w/ manufacturer of aero evacuation systems for aircraft e.g. safety slides, life rafts, vests. Maintain/Improve AS9100 Sys. PoC w/ 3rd Party Registrar &amp; regulators i.e. FAA. Includes: Presentations to customers, regulators about the QMS; SIPOC documentation &amp; PEAR diagrams; meeting KPIs; developing maintaining compliance matrices for regulator, cert &amp; customer reqs; determining training needs; develop/ coordinate internal audits for all facilities; manage CAR process; present internal audit results at 1/4 Mgmt. review meetings; support QMS activities all facilities. Maintain quality sys. docs. e.g. QSP, SQD, GIP, SIP &amp; others. Maintain Service Centers/Satellite Repair Stations/Quality Control Manuals &amp; EU Aviation Safety Agency Supps. Member of Warranty Review Board, contribute to continuous improvement processes, e.g. warranty team, lean initiatives, developing PFMEA all facilities. Biz travel to facilities in MX, &amp; MS, 2 wks./quarter or less, for meetings &amp; Quality Audits. Min. Qual. BSIE or foreign equiv. degree plus 2-yrs. relevant exp. $110,311.00/yr. Email <a href="mailto:luis-raul.mendoza@safrangroup.com" target="_blank">luis-raul.mendoza@safrangroup.com</a> Safran Aerosystems Evac. Wall Township NJ. We prohibit discrimination in staffing practices, because of race, color, religion, sex, age, veteran status, marital status, disability, sexual orientation, or national origin.

Sr. Quality Systems Engineering

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Develop high-quality enterprise integration solutions that meet the demanding challenges of usability, resilience, performance, scalability, and security. Lead and participate in creating MVPs (Minimum Viable Products) and POCs (Proof of Concepts) for new concepts to achieve desired tasks to evaluate customer solutions and their feasibility. Lead and participate in the architectural discussions and conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal. Develop interfaces to intelligently manage message routing, data mapping, orchestration, and reliability between nodes. Focus on developing services/APIs that are reusable and meet the scope defined in the monthly and quarterly release plans. Develop exception scenarios and ensure the possible misconfigurations are covered with instructive messages, which enables easy debugging for the client and provides a graceful termination of the application. Work with consumers to explain the execution of connectivity tests in different environments, API endpoint URL change, authentication and authorization process at service level and production implementation plan. Provide support to all production's installs, help the team to deploy APIs into production and perform validations. Support troubleshooting the production and non-production incidents. Utilize: Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x,6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. Required: Bachelor's degree or equivalent in Computer Science, Mathematics or related (employer will accept Associate's degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Senior System Engineer or related. Two (2) years of experience must include utilizing Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x, 6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. $127234 to $160000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN151 in the subject line.

Senior System Engineer

<h3>Job Description</h3>
Job DescriptionAbout Us&nbsp;&nbsp;At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Customer Support Engineer to be the first on the ground in SF! The RoleThis is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!&nbsp;&nbsp; Responsibilities- Be accountable for Encord’s Customer Support function, working across a wide range of innovative verticals.- Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution.- Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active.- Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering.- Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries. Feed into product roadmap by raising themes across customer usage and possible areas to improve the product.- Build strong relationships with customers to resolve queries and manage expectations. This includes technical users and C-Level executives at target organisations.- Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes. &nbsp;About you&nbsp;- Experience of working with both high-touch and low-touch accounts.- Previous support experience is desirable.- Strong customer empathy – our customers are working on important, urgent – and interesting! – problems. Someone who enjoys the customer's smile and gratitude when your skills make their life easier.- Demonstrated experience and facility with SQL and scripting languages such as Python or Ruby.- Understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity.- You love technology and being able to talk about it.- Have a growth mindset and be willing to contribute to the development of the Customer Support team.- Ability to thrive in a fast-paced, team-oriented environment.&nbsp; &nbsp; We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn. What We Offer&nbsp;&nbsp;- Competitive salary, commission and equity in a hyper growth business.- Strong in-person culture: most of our team is in the office 3+ days a week.- 18 days annual leave a year + public holidays. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.&nbsp; Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.

Customer Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
AboutMirrorWeb 
MirrorWebis a fast-growing, Manchester-born scale-up with headquarters in Austin, Texas.We'veearned a global reputation for enabling financial firms to manage risk throughcutting-edgedata archiving and supervision solutions. We help organisations meet their compliance needs more efficiently than ever before. Our platform captures,monitorsand stores all digital communications - whetherit'semails, MS Teams conversations, iMessages, or anything else. This helps businessescomply withstrict regulations and avoid costly fines like the $5 billion issued by the SEC in 2023.
 
Our mission is simple: to allow firms to communicate freely and confidently with the knowledge that all messages will bemonitoredand flagged in real-time if noncompliant. Having recently secured significant investment from a U.S.growth equity firm,we'reready for our next phase of rapid expansion in theU.S.market and beyond.
 
The Role
The Support Engineer serves as a critical technical resource with two primary responsibilities: monitoring our web crawling operations and delivering exceptional customer support through our service desk and phone coverage.
 
Crawl Monitoring
Our reputation depends on delivering high-fidelity, timely web crawls to our customers. The Support Engineer is responsible for:
 
<ul>
<li>Active Monitoring: Continuously monitoring all active web crawls to ensure optimal performance</li>
<li>Launch Management: Ensuring timely initiation of web and social media crawls according to schedule</li>
<li>Quality Assurance: Maintaining and monitoring hourly checks on completed web crawls</li>
<li>Issue Resolution: Intervening in problematic crawls through various methods including:
<ul>
<li>Adjusting crawl scope and parameters</li>
<li>Coordinating with Customer Success Management and external customers</li>
<li>Forcing crawls to completion when necessary</li>
<li>Providing customer updates via linked tickets for collaborative quality assurance</li>
</ul>
</li>
<li>Schedule: This responsibility is performed up to three days per week, with weekend coverage provided on a rotating schedule</li>
</ul>
 
Service Desk &amp; Customer Support
Our helpdesk serves as the primary point of contact for all MirrorWeb product-related issues, supporting both internal and external customers.
 
Phone Support Coverage
<ul>
<li>Availability: Monday through Friday, 8:00 AM to 5:00 PM</li>
<li>Responsibilities: Handle inbound customer calls, provide real-time technical support, and escalate complex issues appropriately</li>
</ul>
 
Ticket Management
The Support Engineer will follow established procedures for all tickets, including:
<ul>
<li>End-to-End Ownership: Taking full responsibility for tickets from inception through resolution</li>
<li>Initial Response: Acknowledging and assigning tickets promptly upon receipt</li>
<li>Effective Triage: Identifying core issues and determining appropriate resolution paths</li>
<li>Strategic Escalation: Promptly escalating to relevant teams when needed:
<ul>
<li>Second-line support specialists</li>
<li>Other MirrorWeb technical teams</li>
</ul>
</li>
<li>Customer Communication:
<ul>
<li>Keeping customers informed throughout the resolution process</li>
<li>Responding promptly to customer questions and updates</li>
<li>Providing regular status updates within agreed timeframes</li>
</ul>
</li>
<li>Proactive Management:
<ul>
<li>Monitoring open ticket queues</li>
<li>Following up with other teams for updates when required</li>
<li>Ensuring Service Level Agreements for first response and updates are consistently met</li>
</ul>
</li>
<li>Direct Resolution: Resolving tickets that fall within the engineer's technical expertise</li>
</ul>
 
Technical Skills &amp; Requirements
 
Required Technical Competencies
<ul>
<li>AWS Services: Proficiency with S3 and EC2, with opportunity for continued learning</li>
<li>Linux Administration: Ability to:
<ul>
<li>Connect to and navigate server environments</li>
<li>Manage file systems and disk space</li>
<li>Monitor server performance metrics</li>
<li>Handle swap management</li>
<li>Respond effectively to server issues</li>
</ul>
</li>
<li>SQL Database Skills: Competency with SELECT queries and database lookups, with scope for advancement</li>
</ul>
 
Preferred Additional Skills
<ul>
<li>Basic knowledge of Bash scripting</li>
<li>Familiarity with JavaScript</li>
<li>Python programming experience</li>
</ul>
 
Weekend &amp; Bank Holiday Coverage
MirrorWeb maintains contractual obligations to perform web crawls 365 days per year, requiring out-of-hours coverage with appropriate compensation.
 
Rotation Schedule
 
Coverage frequency depends on the number of engineers participating in the rotation system.
Weekend/Holiday Responsibilities
<ul>
<li>Monitoring: Review automated monitoring reports and implement necessary remediation</li>
<li>Intervention: Perform required crawl interventions and adjustments</li>
<li>Issue Management: Flag complex issues for review during regular business hours via the support desk</li>
<li>Documentation: Record time spent and activities performed on associated tracking tickets</li>
</ul>
 
Working Environment
This role combines technical expertise with customer service excellence, requiring both independent problem-solving abilities and collaborative communication skills. The position offers opportunities for professional growth in cloud technologies, automation, and customer relationship management.
 
Whats on Offer:
<ul>
<li>Comprehensive Health Coverage Premium medical, dental, and vision plans to</li>
<li>keepyouandyourfamilyhealthy.</li>
<li>Life Assurance - Financial peace of mind for you and your loved ones.</li>
<li>401(k) Retirement Plan - We invest in your future with a 3% non-elective</li>
<li>contribution,regardlessofyourowncontributions.</li>
<li>Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick</li>
<li>leavesoyoucanrechargeandcelebrate.</li>
<li>Enhanced Family Leave - Extra support for lifes most important moments.</li>
<li>Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health,</li>
<li>wellness,learning,orwhatevermattersmosttoyou.</li>
<li>Equity Appreciation Rights (EAR) - Share in our success with an opportunity to</li>
<li>benefit from the companys growth through our equity incentive program.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 60k-70k annually, DOE 
We're growing and looking for our next Customer Support Engineer to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!
 
Whats the starting salary range?
Depending on your customer service and technical support experience, this full-time salaried role starts between $60,000 and $70,000 annually.
 
What makes the Accountable2You support team different?
Everything we do at Accountable2You centers around support-driven growth, which we feel is the ideal way to grow a company that centers around serving our customers. Customer Support is central to our business model, essential to our vision, and vital to our shared success.
 
What does a normal day look like?
As a Customer Support Engineer, you will need to master the deeper workings of our software acting as a subject-matter expert and guiding other team members through complex conversations. Most of our work centers around things our customers encounter: troubleshooting software issues on various device types, explaining technically advanced details about our software and website, fixing billing problems, and training customers on best practices with our software. The constant advancements within Windows, Mac, Linux, Android, Apple iOS, and Chrome OS give us a wealth of technical topics to learn and master each day.
As a CS Engineer, youll also be expected to learn about our backend technology stack over time as youll frequently serve as the liaison between Customer Support and DevOps. To effectively communicate with our product and DevOps teams, youll need to understand the fundamentals of our various monitoring methods and API functions. While you wont necessarily write our technical documentation, your expertise will be leaned upon heavily to review our customer-facing documentation for technical accuracy as we roll out software updates.
Although you might not be a software developer, youll spend about 20% of your week on troubleshooting, bug-reporting, and project-based tasks. Youll also get the chance to use virtual machines and test devices to suit your test cases and isolate bugs in our production software.
Our Customer Support team handles incoming technical and account-related emails as well as live chats while working together on improving our processes, customer documentation, and learning (and testing) our technology.
Its important to note that while our support team is customer-facing, we dont operate in a call center or a sweatshop dynamic. Customer Support spends a great deal of time designing processes, improving our customer-facing content, and documenting our technology. Youre expected to jump into the inbox alongside the other team members, yet also spend a great deal of time designing processes, improving our customer-facing content, and documenting our technology.
Our Customer Support team doesn't offer counseling services to our customers. Yet, we listen with compassion and empathy and then move forward with recommendations to better utilize our software in the customer's unique situation.
While many of our customers use our software to keep would-be temptations at bay and maintain a lifestyle of purity, others struggle deeply with pornography and other addictive behaviors. As you help your team serve customers, you may encounter vulgar and offensive words but we've intentionally prevented our software from capturing images or links to the objectionable content. We do our best to guard our team against objectionable content, and under no circumstances will you need to examine offensive websites or material.
 
About you
<ul>
<li>Youre an outstanding human. We get it, no one is perfect, yet you possess a strong moral character thatloves our core values and affirms Accountable2You's mission and purpose.</li>
<li>You believe the struggle is real. You countbondage to pornography and other addictive behavior as serious matters. Youre committed to helping people in their journey toward life change.</li>
<li>Youre experienced in tech support. Were looking for at least 3 years of experience in a technical support role such as desktop support, system support specialist roles, or network support specialist roles.
<ul>
<li>Bonus points if written communication between you and your customers comprised over 50% of your interactions!</li>
</ul>
</li>
<li>Youre a veteran with SaaS software and technology. We provide extensive training on our products, but you wont need any training on the common software tool stack; youve been there and done that. If you havent used it before, you know how to find the answer and learn the tool because you do this all the time.</li>
<li>Youre a natural communicator. While you dont need to be an extrovert, those who know you best would say you thrive in environments that rely upon clear written and spoken communication. Youre actively learning new methods of utilizing tone and voice in your customer interactions.You can document even the most confusing error or bug in an understandable and relatable way; both DevOps and Customer Support understand what youre saying.</li>
<li>Youre a resourceful learner and a natural teacher. Youre naturally curious and love the art of asking the better question that reveals the actual need. You have a long list of techniques for navigating complex or confusing situations. You might not be a developer, but youre resourceful: you know how to test your hypothesis, isolate bugs, and find answers. You're a gifted peer mentor who can humbly guide your teammates as they handle challenging technical questions.</li>
<li>Youre highly empathetic and see things from the other persons point of view. You know that everyone possesses unique skills and life experiences, so you default toward kindness and patience rather than critique and judgment. You make people feel empowered after interacting with you rather than stupid because of a knowledge gap or a small mistake. Your teammates depend upon your ability to see the technical factors behind a problem.</li>
<li>Youre eager to grow personally and professionally. Like a world-class athlete working with a coach, you want to know what you did well and what you can do better next time. Excellence matters to you. At Accountable2You, we all view feedback as the means to grow and improve toward excellence. That means were quick to learn from our mistakes and quick to extend grace to others amid their mistakes, too.</li>
<li>Youre persistent and love solving problems. There are few easy answers here, and this excites you. Every customer is a real person with unique needs and emotional predispositions. Likewise, every device is different and poses its own challenges. You dont quit until youve done the hard work to research and answer the question at hand.</li>
<li>You love discovering a better way. Like us, you feel the saying, faster is better isnt quite right. Instead, you believe that better makes us faster, so youre always on the lookout for new efficiencies and a better way forward. Speed improves with efficiency and experience, and youve built a fair bit of both. You love building a process, seeking clarity, and creating unity through standardization.</li>
<li>Youre a flexible and proactive doer. You dont wait for someone to tell you what to do next. You own your work, and youre always looking for the next opportunity to meet a need, serve customers, or help your team. You see trends and rally your peers to take action. You know how to escalate critical matters to management or take the lead when its within your scope. Likewise, youre flexible to help cover our Saturday rotation or other shifts in the future. </li>
</ul>
 
Requirements
<ul>
<li>A minimum of three years of experience in a technical support role, preferably in an IT department or technology-centered role</li>
<li>A genuine delight in serving customers and meeting needs</li>
<li>Mastery in explaining complex concepts with a tone that reflects a kind, honest, and confident clarity</li>
<li>Experience with VPNs/networking, systems administration, software development, or end-point support (desktops, mobile, etc.)</li>
<li>Highly proficient in learning and testing new technologies (e.g., versions of Linux)</li>
<li>Expert troubleshooter: You know how to reproduce a bug and document your steps</li>
<li>Familiarity with virtual machines (Oracle VirtualBox, Parallels, VMWare, etc.)</li>
<li>Mastery of tools like Google Docs, Sheets, Zoom, Gmail, and similar software</li>
<li>Experience using Zendesk, Help Scout, or similar software</li>
<li>Experience using project/task management tools like Trello, Basecamp, Wrike, Asana, or similar software</li>
<li>Ability to refine, create, and expand defined processes, pursuing clarity when the next steps are unclear</li>
<li>A quick learner who rapidly adapts to change</li>
<li>Affirmative, can-do attitude toward tasks and responsibilities</li>
<li>A team player whoshumble, hungry, and smart</li>
<li>Excellent attention to detail and agrowth mindset(Tip: 1.25x playback speed ) </li>
</ul>
Bonus points
<ul>
<li>Administration experience in Zendesk, Help Scout, or other similar software</li>
<li>Experience with payment platforms like Stripe, PayPal, etc.</li>
<li>Experience with technical writing or copywriting (support articles, blogs, etc.)</li>
<li>Experience with message platforms like Twilo, Esendex, etc.</li>
<li>Experience in project management, process modeling/flow charts, etc.</li>
<li>You're already using Accountable2You (or another similar accountability tool) </li>
</ul>
When and where do you work?
This role works standard business hours (Monday through Friday, 8 AM - 5 PM). This role is office-based in Williamstown, Kentucky, and is not eligible for remote work.
We recognize the best talent might not live within a commuting distance to our office. We offer a generous relocation package for US-based candidates outside the local area. If youre our top candidate, well help you move here!
 
Does this sound like a good fit?
We hire the best fit, but theres a lot more that goes into best fit than a laundry list of previous experience.
If you love ourmission and values and model thehumble, hungry, and smartethos we aim for at Accountable2You, we encourage you to apply - wed love to hear from you! We respond to all applicants, so you'll definitely hear back from us.
PS - We love cover letters! Be sure to include one with your application to let us know why you'd like to work for Accountable2You!
 
PLEASE NOTE: Our emails to you may go to your spam/junk folder if your spam filter is overly aggressive. After submitting your application, please check for our automated confirmation email in your email inbox. If the automated confirmation email doesn't appear in your inbox, please check your spam/junk folder and mark the message as "not spam" or "not junk" to receive our follow-up responses.

<h3>Job Description</h3>
Job DescriptionDescription:
Summary / Objective
Responsible for on-site customer troubleshooting, diagnostics, and installation of Injection Mold, Aluminum Extrusion and Die Cast machines. Strong understanding of industrial machinery, electrical principals, mechanical concepts, and precision mechanical components. 
Essential Functions
<ul>
<li>Supervise installation of new machines or new parts.</li>
<li>Complete final acceptance testing of new machines.</li>
<li>Train customers and service technicians on operation of machines.</li>
<li>Troubleshoot and repair customer machine problems via phone and/or on site.</li>
<li>Understands, utilizes, and maintains technical and precision measurement testing equipment.</li>
<li>Ability to construct machine components as needed for customer specific jobs.</li>
<li>Ability to read blueprints, technical manuals, and schematics.</li>
<li>Ability to work with pneumatics, hydraulics, and electrical machinery.</li>
<li>Ability to complete technical reports in Excel, Word, and PowerPoint.</li>
</ul>
Work Environment
This job operates in a professional office environment and a manufacturing environment. In the office environment, this position routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. The employee is regularly exposed to heavy machinery (overhead cranes, forklifts and IM/DC/EX machines), moving mechanical parts and is occasionally exposed to risk of electrical shock and mechanical vibration. Customer facilities may not always have high safety standards like UMI, so employees in this position are expected to remain vigilant and be responsible for their own safety. This means knowing what PPE to wear, and ensuring that any employee entering specific work areas wear PPE appropriate to the area.
Physical Demands
This position requires employees to climb on top of machines, inside machines (confined spaces) and regularly lift loads weighing 50 pounds or more. Employees must be able to kneel, stand, walk and use hands for extended periods of time.
Requirements:
Minimum Qualifications
<ul>
<li>Associate’s Degree or two to three years related experience and/or training, or combination of education and experience.</li>
<li>Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.</li>
<li>Strong oral and written communication skills.</li>
<li>Unexpired state issued driver license.</li>
</ul>
Preferred Qualifications
<ul>
<li>Program Logic Control (PLC) experience.</li>
<li>Mechanical background.</li>
<li>Previous customer service experience.</li>
</ul>
Travel / Work Authorization
<ul>
<li>Travel schedule varies; 50%– 75% travel required.</li>
<li>May need to travel customer sites to help with the installation, including rigging and assembly of machines as well as provide on-site training to customers. </li>
<li>Customer sites are within the United States and in Canada and Mexico.</li>
<li>Proper travel documents and authorization will be required for travel outside of the United States.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Location: Massachusetts or New England preferred, open to remote. The role requires coverage of US business hours, including rotational coverage for west coast hours for no more than once per week.
 
Job Summary We are seeking a Customer Support Engineer to join our US-based Customer Support team, working directly with customers to help them succeed.
 
This role focuses on ensuring aPriori customers get the most value from their software by providing ongoing support for issues and questions about their solution. It requires deep knowledge of the aPriori product suite and a broad understanding of multiple technologies. Ideal candidates enjoy working on a variety of topics and projects and are energized by solving problems they’ve never encountered before.
 
Our team works collaboratively and partners with many areas of the business, including Development, Sales, Product Management, and Account Management. As you grow in the role, you will have opportunities to take on additional responsibility and specialize in different aspects of the business.
 
This position is responsible for diagnosing and advancing a wide range of customer issues, providing workarounds and resolutions where appropriate. If you don’t yet have every qualification listed, we value curiosity and a growth mindset, this role offers ample opportunity to learn and expand your expertise. 
 
Responsibilities
<ul>
<li>Review and respond to incoming customer questions and issues through our web-based ticketing system (Zendesk), following standard processes and meeting SLA response times.</li>
<li>Analyzing incoming issues and finding solutions working through a combination of knowledge base searches, personal experience, team suggestions and potentially with product management and development engineers directly. </li>
<li>Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed. </li>
<li>Proactively identifying risks to customer accounts, or issues that may escalate. </li>
<li>Communicating issues, requirements, and feedback between the customer and other internal teams. </li>
<li>Reproducing questions &amp; issues for further analysis and exploring potential solutions and workarounds.</li>
<li>Writing documentation &amp; knowledgebase articles, and creating other content (e.g. videos, PowerPoint). </li>
<li>Working on internal projects to help the efficiency of the team.</li>
</ul>
Requirements:
<ul>
<li>Excellent communication skills, both written and spoken with the ability to communicate technical topics to non-technical people. </li>
<li>Proven problem-solving skills – insatiable appetite to find the solution</li>
<li>Able to independently follow through and complete tasks to a high standard in a timely manner. </li>
<li>Strong customer focus, motivated to prevent and resolve issues quickly.</li>
<li>Willingness to learn new concepts and ideas</li>
<li>Ability to troubleshoot technical issues.</li>
<li>Proficient with (or fast learner of) ticketing systems to create, queue, and prioritize tickets; familiar with using tickets to meet SLAs and track resolution metrics. </li>
</ul>
Education and Experience
<ul>
<li>Degree in Mechanical Engineering, Industrial Engineering or similar STEM subject. </li>
<li>Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill). </li>
<li>Foundational knowledge of Mechanical design and common Manufacturing technologies (Machining, Casting, Forging, Metal Fabrication, etc.)</li>
<li>Experience testing and troubleshooting aPriori solutions is a plus.</li>
<li>Technical proficiency with Windows operating systems, networking, and databases, ideally with enterprise software experience is a plus.</li>
</ul>
aPriori Offers
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!
 
About APriori
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
 
The base salary range for this position is $70,000 - $85,000 annually.

32,176 customer-support-engineer Jobs