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ITS Architect IV (Release Train Engineer/SDLC Architect) CalOptima CalOptima Health is seeking a highly motivated ITS Architect IV (Release Train Engineer/SDLC Architect) to join our team. The ITS Architect IV (Release Train Engineer/Agile Software Development Life Cycle (SDLC)) will define the enterprise Agile Release Trains (ARTs) and SDLC methodology for CalOptima Health to enhance team collaboration, cross-functionality and delivery efficiency. The incumbent will architect and lead the ARTs within a Scaled Agile Framework (SAFe) environment. The incumbent will lead and coach, ensuring seamless execution of ART processes and driving organizational Agile maturity. The incumbent will oversee all phases of the Agile SDLC to ensure iterative, high-quality software delivery that adapts to changing requirements. The incumbent will ensure alignment of multiple teams with organizational goals, drive continuous improvement and leverage deep expertise in Agile SDLC methodologies to deliver high-quality software solutions efficiently. The incumbent will monitor team performance using metrics and coach teams to address inefficiencies and improve Agile practices. The incumbent will be responsible for driving the success of ARTs by facilitating collaboration, promoting Agile practices and continuously improving the flow of value. Position Information: 
<ul>
<li>Department: IS Enterprise Architecture </li>
<li>Salary Grade: 317 - $132,969 - $212,751 ($63.93 - $102.2841) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Architects the Program Increment (PI) Planning, ensuring all teams are prepared by understanding the business context, program vision and expected outcomes.</li>
<li>Leads and coordinates multiple Agile teams, ensuring alignment with SAFe practices and business goals.</li>
<li>Leads various Agile events, including Sprint Reviews and Retrospectives, ensuring they run smoothly.</li>
<li>Provides subject matter expertise and supports large complex projects and/or multiple smaller projects.</li>
<li>Navigates complex situations and makes informed decisions that progress the Agile process.</li>
<li>Tracks and interprets metrics to monitor progress and identify areas for improvement, including monitoring productivity metrics, quality measurements and team performance.</li>
<li>Collaborates with stakeholders to help them better understand the principles and practices of Agile methodology.</li>
<li>Mentors team members on SAFe principles, Agile methodologies and best practices to foster a culture of agility.</li>
<li>Implements and manages Agile practices within a software development lifecycle, including defining roles, responsibilities and processes. Fosters collaboration across teams to ensure that objectives are well understood and potential roadblocks are identified early. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in information technology or related field PLUS 10 years of experience working in a health plan information technology setting, with 5 years of experience in a large health plan required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>7 years of experience in an Agile environment, with 3 years as a Scrum Master, Agile Coach or similar role required. </li>
<li>5 years of experience in SAFe environments, managing ARTs and PI planning required. </li>
<li>Experience leading the process of developing information technology procedures and documenting required. </li>
<li>Experience implementing Agile required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>SAFe Release Train Engineer Certification. </li>
<li>Certified Scrum Master (CSM), Professional Scrum Master (PSM) or equivalent. </li>
<li>Experience implementing Agile SDLC in complex IT environments, preferably within a health plan.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6709553&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 17, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6709553" target="_blank">https://jobs.caloptima.org/jobs/its-architect-iv-release-train-engineer-sdlc-architect-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-fdf7928742c96f43b765342396296479

ITS Architect IV (Release Train Engineer/SDLC Architect)

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Develop high-quality enterprise integration solutions that meet the demanding challenges of usability, resilience, performance, scalability, and security. Lead and participate in creating MVPs (Minimum Viable Products) and POCs (Proof of Concepts) for new concepts to achieve desired tasks to evaluate customer solutions and their feasibility. Lead and participate in the architectural discussions and conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal. Develop interfaces to intelligently manage message routing, data mapping, orchestration, and reliability between nodes. Focus on developing services/APIs that are reusable and meet the scope defined in the monthly and quarterly release plans. Develop exception scenarios and ensure the possible misconfigurations are covered with instructive messages, which enables easy debugging for the client and provides a graceful termination of the application. Work with consumers to explain the execution of connectivity tests in different environments, API endpoint URL change, authentication and authorization process at service level and production implementation plan. Provide support to all production's installs, help the team to deploy APIs into production and perform validations. Support troubleshooting the production and non-production incidents. Utilize: Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x,6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. Required: Bachelor's degree or equivalent in Computer Science, Mathematics or related (employer will accept Associate's degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Senior System Engineer or related. Two (2) years of experience must include utilizing Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x, 6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. $127234 to $160000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN151 in the subject line.

Senior System Engineer

Application Developer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 40% telecommuting permitted): Design, develop, and maintain day-today delivery. Understand the requirement, prepare high-level design documents, facilitate and own development and unit/functional/system testing. Provide training and mentoring to new entrants in the team. Work on performance engineering of the enterprise software architecture, and provide functional guidance, advice, and training to other application developers. Collaborate with client's business and technical partners to identify and scope the opportunities, outline potential value and ROI (Return on Investment), identify risks, benefits, and constraints. Create API's using Micro Service Architecture and adhere to the API design standards such as breaking and non-breaking versions, resource naming, ubiquitous fields, developer documentation, error handling, PII data handling, notifying API consumers, caching, content negotiation, pagination during the implementation. Perform code fixes, unit testing, and provide system testing support, User Acceptance Testing support, and deployment support for application defects. Perform the role of onsite coordinator, communicate with the offshore team, and assist the team in technical and functional aspects of the CART applications area. Engage in architectural discussions and lead the team's tasks. Provide technical and functional support across modules. Attend meetings with the client along with other On-site team members, create and maintain issue tracker for the process related issues, provide measures enhancing the existing approach to increase productivity. Retrofit and reapply the Delta Airline customizations as part of Java, Cloud technology and technical integration per defined schedules using the company and client's maintenance processes. Communicate with teams to support day-to-day tasks using company and client's process communication plans and communicate with clients in understanding their issues, enhancement, and customization needs. Utilize: JAVA/J2EE, Microservices, Spring, Spring boot, Hibernate, Webservices, and Typescript. Required: Master's degree or equivalent in Computer Science, Information Technology, Electronic Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Senior System Analyst or related. One (1) year of experience must include utilizing JAVA/J2EE, Microservices, Spring, Spring boot, Hibernate, Webservices, and Typescript. $189592 to $239592 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN147 in the subject line.

Application Developer

<h3>Job Description</h3>
Job DescriptionSalary: 60k-70k annually, DOE 
We're growing and looking for our next Customer Support Engineer to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!
 
Whats the starting salary range?
Depending on your customer service and technical support experience, this full-time salaried role starts between $60,000 and $70,000 annually.
 
What makes the Accountable2You support team different?
Everything we do at Accountable2You centers around support-driven growth, which we feel is the ideal way to grow a company that centers around serving our customers. Customer Support is central to our business model, essential to our vision, and vital to our shared success.
 
What does a normal day look like?
As a Customer Support Engineer, you will need to master the deeper workings of our software acting as a subject-matter expert and guiding other team members through complex conversations. Most of our work centers around things our customers encounter: troubleshooting software issues on various device types, explaining technically advanced details about our software and website, fixing billing problems, and training customers on best practices with our software. The constant advancements within Windows, Mac, Linux, Android, Apple iOS, and Chrome OS give us a wealth of technical topics to learn and master each day.
As a CS Engineer, youll also be expected to learn about our backend technology stack over time as youll frequently serve as the liaison between Customer Support and DevOps. To effectively communicate with our product and DevOps teams, youll need to understand the fundamentals of our various monitoring methods and API functions. While you wont necessarily write our technical documentation, your expertise will be leaned upon heavily to review our customer-facing documentation for technical accuracy as we roll out software updates.
Although you might not be a software developer, youll spend about 20% of your week on troubleshooting, bug-reporting, and project-based tasks. Youll also get the chance to use virtual machines and test devices to suit your test cases and isolate bugs in our production software.
Our Customer Support team handles incoming technical and account-related emails as well as live chats while working together on improving our processes, customer documentation, and learning (and testing) our technology.
Its important to note that while our support team is customer-facing, we dont operate in a call center or a sweatshop dynamic. Customer Support spends a great deal of time designing processes, improving our customer-facing content, and documenting our technology. Youre expected to jump into the inbox alongside the other team members, yet also spend a great deal of time designing processes, improving our customer-facing content, and documenting our technology.
Our Customer Support team doesn't offer counseling services to our customers. Yet, we listen with compassion and empathy and then move forward with recommendations to better utilize our software in the customer's unique situation.
While many of our customers use our software to keep would-be temptations at bay and maintain a lifestyle of purity, others struggle deeply with pornography and other addictive behaviors. As you help your team serve customers, you may encounter vulgar and offensive words but we've intentionally prevented our software from capturing images or links to the objectionable content. We do our best to guard our team against objectionable content, and under no circumstances will you need to examine offensive websites or material.
 
About you
<ul>
<li>Youre an outstanding human. We get it, no one is perfect, yet you possess a strong moral character thatloves our core values and affirms Accountable2You's mission and purpose.</li>
<li>You believe the struggle is real. You countbondage to pornography and other addictive behavior as serious matters. Youre committed to helping people in their journey toward life change.</li>
<li>Youre experienced in tech support. Were looking for at least 3 years of experience in a technical support role such as desktop support, system support specialist roles, or network support specialist roles.
<ul>
<li>Bonus points if written communication between you and your customers comprised over 50% of your interactions!</li>
</ul>
</li>
<li>Youre a veteran with SaaS software and technology. We provide extensive training on our products, but you wont need any training on the common software tool stack; youve been there and done that. If you havent used it before, you know how to find the answer and learn the tool because you do this all the time.</li>
<li>Youre a natural communicator. While you dont need to be an extrovert, those who know you best would say you thrive in environments that rely upon clear written and spoken communication. Youre actively learning new methods of utilizing tone and voice in your customer interactions.You can document even the most confusing error or bug in an understandable and relatable way; both DevOps and Customer Support understand what youre saying.</li>
<li>Youre a resourceful learner and a natural teacher. Youre naturally curious and love the art of asking the better question that reveals the actual need. You have a long list of techniques for navigating complex or confusing situations. You might not be a developer, but youre resourceful: you know how to test your hypothesis, isolate bugs, and find answers. You're a gifted peer mentor who can humbly guide your teammates as they handle challenging technical questions.</li>
<li>Youre highly empathetic and see things from the other persons point of view. You know that everyone possesses unique skills and life experiences, so you default toward kindness and patience rather than critique and judgment. You make people feel empowered after interacting with you rather than stupid because of a knowledge gap or a small mistake. Your teammates depend upon your ability to see the technical factors behind a problem.</li>
<li>Youre eager to grow personally and professionally. Like a world-class athlete working with a coach, you want to know what you did well and what you can do better next time. Excellence matters to you. At Accountable2You, we all view feedback as the means to grow and improve toward excellence. That means were quick to learn from our mistakes and quick to extend grace to others amid their mistakes, too.</li>
<li>Youre persistent and love solving problems. There are few easy answers here, and this excites you. Every customer is a real person with unique needs and emotional predispositions. Likewise, every device is different and poses its own challenges. You dont quit until youve done the hard work to research and answer the question at hand.</li>
<li>You love discovering a better way. Like us, you feel the saying, faster is better isnt quite right. Instead, you believe that better makes us faster, so youre always on the lookout for new efficiencies and a better way forward. Speed improves with efficiency and experience, and youve built a fair bit of both. You love building a process, seeking clarity, and creating unity through standardization.</li>
<li>Youre a flexible and proactive doer. You dont wait for someone to tell you what to do next. You own your work, and youre always looking for the next opportunity to meet a need, serve customers, or help your team. You see trends and rally your peers to take action. You know how to escalate critical matters to management or take the lead when its within your scope. Likewise, youre flexible to help cover our Saturday rotation or other shifts in the future. </li>
</ul>
 
Requirements
<ul>
<li>A minimum of three years of experience in a technical support role, preferably in an IT department or technology-centered role</li>
<li>A genuine delight in serving customers and meeting needs</li>
<li>Mastery in explaining complex concepts with a tone that reflects a kind, honest, and confident clarity</li>
<li>Experience with VPNs/networking, systems administration, software development, or end-point support (desktops, mobile, etc.)</li>
<li>Highly proficient in learning and testing new technologies (e.g., versions of Linux)</li>
<li>Expert troubleshooter: You know how to reproduce a bug and document your steps</li>
<li>Familiarity with virtual machines (Oracle VirtualBox, Parallels, VMWare, etc.)</li>
<li>Mastery of tools like Google Docs, Sheets, Zoom, Gmail, and similar software</li>
<li>Experience using Zendesk, Help Scout, or similar software</li>
<li>Experience using project/task management tools like Trello, Basecamp, Wrike, Asana, or similar software</li>
<li>Ability to refine, create, and expand defined processes, pursuing clarity when the next steps are unclear</li>
<li>A quick learner who rapidly adapts to change</li>
<li>Affirmative, can-do attitude toward tasks and responsibilities</li>
<li>A team player whoshumble, hungry, and smart</li>
<li>Excellent attention to detail and agrowth mindset(Tip: 1.25x playback speed ) </li>
</ul>
Bonus points
<ul>
<li>Administration experience in Zendesk, Help Scout, or other similar software</li>
<li>Experience with payment platforms like Stripe, PayPal, etc.</li>
<li>Experience with technical writing or copywriting (support articles, blogs, etc.)</li>
<li>Experience with message platforms like Twilo, Esendex, etc.</li>
<li>Experience in project management, process modeling/flow charts, etc.</li>
<li>You're already using Accountable2You (or another similar accountability tool) </li>
</ul>
When and where do you work?
This role works standard business hours (Monday through Friday, 8 AM - 5 PM). This role is office-based in Williamstown, Kentucky, and is not eligible for remote work.
We recognize the best talent might not live within a commuting distance to our office. We offer a generous relocation package for US-based candidates outside the local area. If youre our top candidate, well help you move here!
 
Does this sound like a good fit?
We hire the best fit, but theres a lot more that goes into best fit than a laundry list of previous experience.
If you love ourmission and values and model thehumble, hungry, and smartethos we aim for at Accountable2You, we encourage you to apply - wed love to hear from you! We respond to all applicants, so you'll definitely hear back from us.
PS - We love cover letters! Be sure to include one with your application to let us know why you'd like to work for Accountable2You!
 
PLEASE NOTE: Our emails to you may go to your spam/junk folder if your spam filter is overly aggressive. After submitting your application, please check for our automated confirmation email in your email inbox. If the automated confirmation email doesn't appear in your inbox, please check your spam/junk folder and mark the message as "not spam" or "not junk" to receive our follow-up responses.

Customer Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Location: Massachusetts or New England preferred, open to remote. The role requires coverage of US business hours, including rotational coverage for west coast hours for no more than once per week.
 
Job Summary We are seeking a Customer Support Engineer to join our US-based Customer Support team, working directly with customers to help them succeed.
 
This role focuses on ensuring aPriori customers get the most value from their software by providing ongoing support for issues and questions about their solution. It requires deep knowledge of the aPriori product suite and a broad understanding of multiple technologies. Ideal candidates enjoy working on a variety of topics and projects and are energized by solving problems they’ve never encountered before.
 
Our team works collaboratively and partners with many areas of the business, including Development, Sales, Product Management, and Account Management. As you grow in the role, you will have opportunities to take on additional responsibility and specialize in different aspects of the business.
 
This position is responsible for diagnosing and advancing a wide range of customer issues, providing workarounds and resolutions where appropriate. If you don’t yet have every qualification listed, we value curiosity and a growth mindset, this role offers ample opportunity to learn and expand your expertise. 
 
Responsibilities
<ul>
<li>Review and respond to incoming customer questions and issues through our web-based ticketing system (Zendesk), following standard processes and meeting SLA response times.</li>
<li>Analyzing incoming issues and finding solutions working through a combination of knowledge base searches, personal experience, team suggestions and potentially with product management and development engineers directly. </li>
<li>Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed. </li>
<li>Proactively identifying risks to customer accounts, or issues that may escalate. </li>
<li>Communicating issues, requirements, and feedback between the customer and other internal teams. </li>
<li>Reproducing questions &amp; issues for further analysis and exploring potential solutions and workarounds.</li>
<li>Writing documentation &amp; knowledgebase articles, and creating other content (e.g. videos, PowerPoint). </li>
<li>Working on internal projects to help the efficiency of the team.</li>
</ul>
Requirements:
<ul>
<li>Excellent communication skills, both written and spoken with the ability to communicate technical topics to non-technical people. </li>
<li>Proven problem-solving skills – insatiable appetite to find the solution</li>
<li>Able to independently follow through and complete tasks to a high standard in a timely manner. </li>
<li>Strong customer focus, motivated to prevent and resolve issues quickly.</li>
<li>Willingness to learn new concepts and ideas</li>
<li>Ability to troubleshoot technical issues.</li>
<li>Proficient with (or fast learner of) ticketing systems to create, queue, and prioritize tickets; familiar with using tickets to meet SLAs and track resolution metrics. </li>
</ul>
Education and Experience
<ul>
<li>Degree in Mechanical Engineering, Industrial Engineering or similar STEM subject. </li>
<li>Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill). </li>
<li>Foundational knowledge of Mechanical design and common Manufacturing technologies (Machining, Casting, Forging, Metal Fabrication, etc.)</li>
<li>Experience testing and troubleshooting aPriori solutions is a plus.</li>
<li>Technical proficiency with Windows operating systems, networking, and databases, ideally with enterprise software experience is a plus.</li>
</ul>
aPriori Offers
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!
 
About APriori
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
 
The base salary range for this position is $70,000 - $85,000 annually.

<h3>Job Description</h3>
Job DescriptionWho You Are:&nbsp; You have 4+ years of customer service or technical support experience and are ready to take the next step in your career with a hyper-growth, fast-paced SaaS company that’s transforming the mortgage industry. You’re motivated by solving complex customer challenges, thrive in collaborative environments, and are eager to deepen your technical expertise. You’re looking for a role where you can make an immediate impact while developing into a senior position in the near future. Does this sound like you? If so, keep reading and apply today!What You’ll Do:
<ul>
<li>Resolve customer inquiries thoughtfully and efficiently across multiple channels (email, chat, phone), ensuring each interaction reflects empathy, clarity, and professionalism.</li>
<li>Triage and troubleshoot incoming requests to identify whether issues stem from user error, product defects, configuration, or training opportunities.</li>
<li>Collaborate cross-functionally with Engineering, Product, and Implementation teams to ensure accurate resolution and excellent customer experience.</li>
<li>Spot trends in customer issues and proactively surface insights to the broader team to drive product and process improvements.</li>
<li>Document solutions and contribute to internal and external knowledge resources to strengthen team learning and scalability.</li>
<li>Participate in team initiatives and continuously contribute to improving support workflows, customer satisfaction, and service efficiency.</li>
</ul>
What You Have:
<ul>
<li>4+ years of experience in Customer Support, Technical Support, or Client Services—preferably within a SaaS or FinTech environment.</li>
<li>Technical aptitude with the ability to quickly learn and navigate tools like Google Workspace, Slack, Freshdesk, Salesforce Service Cloud, or JIRA.</li>
<li>Strong written and verbal communication skills—you can explain technical issues clearly and tactfully to non-technical audiences.</li>
<li>Empathy, diplomacy, and composure under pressure when working through challenging customer issues.</li>
<li>Passion for customer experience and a proactive mindset toward improving processes, not just following them.</li>
<li>Familiarity with mortgage industry processes (loan origination, pricing, eligibility, etc.) and related technologies (Encompass, Blend, Byte, Total Expert) — or a strong willingness to learn.</li>
</ul>
Why Join Polly?
<ul>
<li>High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and &lt;5% of those that enter the interview process are presented with an offer.</li>
<li>Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.</li>
<li>Individual Impact &amp; Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.</li>
</ul>
Employee Benefits:
<ul>
<li>Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.</li>
<li>Comprehensive Health Coverage: Enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind.</li>
<li>Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.</li>
<li>Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.</li>
</ul>
Let's get to know each other. Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly/™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables unlimited configurability, flexibility, granularity, and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Recognized as a pioneer in mortgage capital markets, as well as in culture and career development, Polly was named to Forbes' America's Best Startup Employers in 2025. This evaluation was based on three key criteria: Employer Reputation, Employee Satisfaction, and Company Growth. To learn more, follow Polly on LinkedIn or visit <a href="http://www.polly.io" target="_blank">www.polly.io</a>. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at <a href="mailto:peopleteam@polly.io" target="_blank">peopleteam@polly.io</a>. We care deeply about this network and your experience.&nbsp;

<h3>Job Description</h3>
Job DescriptionRoles and Responsibilities Summary: The Failure Analysis Report (FAR) requirements are flowed down to Parker from Executive Aviation Company (Customer) via Purchase Order (PO), and 100% of all Parker component removals that Customer suspected to be the cause of the aircraft level failure are received with a FAR requirement on the PO. The major role and responsibility are to create and submit FARs via Seller Engineering Memo (SEM) to Customer for the Parker manufactured electronic units/controllers/components. The purpose of the FAR is to correlate the Parker findings to the aircraft level failure mode/interface among components in the specific Flight Control system and determine if there are any failure trends that may require corrective action. To correlate the Parker findings to the aircraft level failure mode, the individual needs to have full knowledge of electrical and electronic subcomponents (BSE Electrical or Electronic is required) and understand basic knowledge of hydraulic operation, EHSV operational basics, and aircraft system architectures. Systems training will be acquired via on job training. Currently there are many open FARs and an average of 19 new/inducted FAR investigations received monthly. Scope of Work: The individual will need to:
<ul>
<li>Open Box Troubleshooting: ability to observe and test circuit boards to identify portions that are not functioning as intended</li>
<li>Run thermal and vibration testing with electronic units with oscilloscope monitoring on targeted data lines</li>
<li>Write and submit Engineering Investigation Reports/FAR’s to Customer via SEM</li>
<li>Learn how and test for known issues with the existing product lines</li>
<li>Develop troubleshooting tests for emerging issues with new and existing product lines</li>
<li>Interface with the Project Engineer to support technical meetings with customer and to prioritize FARs on units that are needed to prevent AOG (Aircraft on Ground) situations</li>
<li>Interface with OEM and Customer engineers to technically discuss findings and status of investigations</li>
<li>Access repair shop data and interpret the test findings and failure observations noted on the database and on the test data sheets.</li>
<li>Interface with the Materials and Processes lab to submit lab evaluation requests and interpret the findings to the hydraulic component level findings.</li>
<li>Collect, organize, and interpret all Parker component test results, failure observations. SIL (System Integration Lab) testing, engineering directed testing, and lab analysis.</li>
<li>Provide engineering directed test and inspection instructions in the repair station database to the assembly and test technicians in both Ogden and Dublin to collect additional evidence and/or data to support the discovery phase of the investigation.</li>
<li>Generate FARs per the customer approved format to present and correlate the findings to the aircraft level fault.</li>
<li>Determine if the failure mode is atypical and may need trend monitoring.</li>
<li>Work is to be performed in the Customer Support Engineering office in Irvine, CA</li>
<li>Business travel may be required when interfacing with Savannah, Ogden or Dublin engineers/repair stations. Length of travel may be up to 5 days in duration</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Summary / Objective
Responsible for on-site customer troubleshooting, diagnostics, and installation of Injection Mold, Aluminum Extrusion and Die Cast machines. Strong understanding of industrial machinery, electrical principals, mechanical concepts, and precision mechanical components. 
Essential Functions
<ul>
<li>Supervise installation of new machines or new parts.</li>
<li>Complete final acceptance testing of new machines.</li>
<li>Train customers and service technicians on operation of machines.</li>
<li>Troubleshoot and repair customer machine problems via phone and/or on site.</li>
<li>Understands, utilizes, and maintains technical and precision measurement testing equipment.</li>
<li>Ability to construct machine components as needed for customer specific jobs.</li>
<li>Ability to read blueprints, technical manuals, and schematics.</li>
<li>Ability to work with pneumatics, hydraulics, and electrical machinery.</li>
<li>Ability to complete technical reports in Excel, Word, and PowerPoint.</li>
</ul>
Work Environment
This job operates in a professional office environment and a manufacturing environment. In the office environment, this position routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. The employee is regularly exposed to heavy machinery (overhead cranes, forklifts and IM/DC/EX machines), moving mechanical parts and is occasionally exposed to risk of electrical shock and mechanical vibration. Customer facilities may not always have high safety standards like UMI, so employees in this position are expected to remain vigilant and be responsible for their own safety. This means knowing what PPE to wear, and ensuring that any employee entering specific work areas wear PPE appropriate to the area.
Physical Demands
This position requires employees to climb on top of machines, inside machines (confined spaces) and regularly lift loads weighing 50 pounds or more. Employees must be able to kneel, stand, walk and use hands for extended periods of time.
Requirements:
Minimum Qualifications
<ul>
<li>Associate’s Degree or two to three years related experience and/or training, or combination of education and experience.</li>
<li>Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.</li>
<li>Strong oral and written communication skills.</li>
<li>Unexpired state issued driver license.</li>
</ul>
Preferred Qualifications
<ul>
<li>Program Logic Control (PLC) experience.</li>
<li>Mechanical background.</li>
<li>Previous customer service experience.</li>
</ul>
Travel / Work Authorization
<ul>
<li>Travel schedule varies; 50%– 75% travel required.</li>
<li>May need to travel customer sites to help with the installation, including rigging and assembly of machines as well as provide on-site training to customers. </li>
<li>Customer sites are within the United States and in Canada and Mexico.</li>
<li>Proper travel documents and authorization will be required for travel outside of the United States.</li>
</ul>

<h3>Job Description</h3>
Job Description
About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. &nbsp;Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Are you tech-savvy? Do you enjoy interacting with new people every day and solving complex problems? If so, we have an exciting opportunity for you. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have an opportunity to help resolve Liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.
Key Objectives
<ul>
<li>Drive completion of multiple reported issues across our different service offerings and among various customers simultaneously by providing frequent substantial updates</li>
<li>Effectively and professionally collaborate with the customer and our teams to gather crucial information of issues through our internal tools, ticketing system, and screenshares</li>
<li>Configure different environments each day to test and help in reproducing customer issues</li>
<li>Create and assist in maintaining internal and public facing documentation</li>
<li>Develop strong and professional relationships with customers and colleagues</li>
<li>Invest in your personal growth and the growth of others</li>
</ul>
Preferred Qualifications
<ul>
<li>Four-year college degree or equivalent</li>
<li>1-2 years experience in business to business customer service</li>
<li>Experience working with various application servers (Tomcat, Jboss, Weblogic, Websphere)</li>
<li>Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)</li>
<li>Experience building websites</li>
<li>Excellent professional skills, including effective written and spoken communication skills</li>
<li>Proven ability to work on multiple tasks at the same time while paying strict attention to details</li>
<li>Flexible and able to adjust quickly to changes</li>
</ul>
What We Offer
<ul>
<li>Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy</li>
<li>A positive and collaborative work culture</li>
<li>Working at a leading open-source company</li>
</ul>
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.

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