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ITS Architect IV (Release Train Engineer/SDLC Architect) CalOptima CalOptima Health is seeking a highly motivated ITS Architect IV (Release Train Engineer/SDLC Architect) to join our team. The ITS Architect IV (Release Train Engineer/Agile Software Development Life Cycle (SDLC)) will define the enterprise Agile Release Trains (ARTs) and SDLC methodology for CalOptima Health to enhance team collaboration, cross-functionality and delivery efficiency. The incumbent will architect and lead the ARTs within a Scaled Agile Framework (SAFe) environment. The incumbent will lead and coach, ensuring seamless execution of ART processes and driving organizational Agile maturity. The incumbent will oversee all phases of the Agile SDLC to ensure iterative, high-quality software delivery that adapts to changing requirements. The incumbent will ensure alignment of multiple teams with organizational goals, drive continuous improvement and leverage deep expertise in Agile SDLC methodologies to deliver high-quality software solutions efficiently. The incumbent will monitor team performance using metrics and coach teams to address inefficiencies and improve Agile practices. The incumbent will be responsible for driving the success of ARTs by facilitating collaboration, promoting Agile practices and continuously improving the flow of value. Position Information: 
<ul>
<li>Department: IS Enterprise Architecture </li>
<li>Salary Grade: 317 - $132,969 - $212,751 ($63.93 - $102.2841) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Architects the Program Increment (PI) Planning, ensuring all teams are prepared by understanding the business context, program vision and expected outcomes.</li>
<li>Leads and coordinates multiple Agile teams, ensuring alignment with SAFe practices and business goals.</li>
<li>Leads various Agile events, including Sprint Reviews and Retrospectives, ensuring they run smoothly.</li>
<li>Provides subject matter expertise and supports large complex projects and/or multiple smaller projects.</li>
<li>Navigates complex situations and makes informed decisions that progress the Agile process.</li>
<li>Tracks and interprets metrics to monitor progress and identify areas for improvement, including monitoring productivity metrics, quality measurements and team performance.</li>
<li>Collaborates with stakeholders to help them better understand the principles and practices of Agile methodology.</li>
<li>Mentors team members on SAFe principles, Agile methodologies and best practices to foster a culture of agility.</li>
<li>Implements and manages Agile practices within a software development lifecycle, including defining roles, responsibilities and processes. Fosters collaboration across teams to ensure that objectives are well understood and potential roadblocks are identified early. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in information technology or related field PLUS 10 years of experience working in a health plan information technology setting, with 5 years of experience in a large health plan required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>7 years of experience in an Agile environment, with 3 years as a Scrum Master, Agile Coach or similar role required. </li>
<li>5 years of experience in SAFe environments, managing ARTs and PI planning required. </li>
<li>Experience leading the process of developing information technology procedures and documenting required. </li>
<li>Experience implementing Agile required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>SAFe Release Train Engineer Certification. </li>
<li>Certified Scrum Master (CSM), Professional Scrum Master (PSM) or equivalent. </li>
<li>Experience implementing Agile SDLC in complex IT environments, preferably within a health plan.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6633800&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 17, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6633800" target="_blank">https://jobs.caloptima.org/jobs/its-architect-iv-release-train-engineer-sdlc-architect-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-348dc5fe1c38fe4298e524222f0d0f6f

ITS Architect IV (Release Train Engineer/SDLC Architect)

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Application Architect, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted): Implement reference architectures to partners or customers for their technology sets. Anticipate customer needs through data gathering. Use knowledge of customer context and solution or portfolio expertise to build credibility with customers. Improve customer interactions through feedback and observation. Plan and deliver proactive and reactive support. Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans. Identify and manage goals and opportunities across Azure Platform as a Service (PaaS) to improve customer solution health, performance, and availability. Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs. Work with support, account, and product engineering teams, and other stakeholders to ensure a streamlined customer experience. Implement lessons learned for continuous process and delivery improvement for the customer. Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers. Utilize: Microsoft Azure products (Web Apps, Logic App, API Management, Kubernetes/AKS), Visual Studio with .Net, .Net Core and C#, Microsoft Dynamics 365 CRM applications (CRM), Storage and Database (SQL Server, Cosmos DB, Azure Storage), DevOps tools (Azure DevOps build and release pipelines). Required: Master's degree or equivalent in Computer Science, Information Technology, or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Architect or related. One (1) year of experience must include utilizing Microsoft Azure products (Web Apps, Logic App, API Management, Kubernetes/AKS), Visual Studio with .Net, .Net Core and C#, Microsoft Dynamics 365 CRM applications (CRM), Storage and Database (SQL Server, Cosmos DB, Azure Storage), DevOps tools (Azure DevOps build and release pipelines). $171,660 to $200,000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference D166 in the subject line.

Application Architect

Senior Managing Consultant, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% of telecommuting permitted): Develop solution cases for demand, supply, and production planning to influence operational metrics and KPIs. Leverage subject matter expertise in supply chain planning, and SAP APO/IBP for solution design, build, customization, testing, and deployment. Analyze client requirements and map business processes into SAP Integrated Business Planning (IBP), covering supply network planning, production planning, and distribution requirements planning. Facilitate the implementation of SAP modules to enhance business functionality and performance, ensuring high levels of customer satisfaction. Adopt appropriate methods, tools, training courses, techniques, and resources to deliver tasks and work products in multiple phases of SAP IBP and S4HANA implementation projects. Develop, present, and support rational conclusions, recommendations, and implementation strategies using knowledge of SAP IBP and APO software systems and prior experience. Lead workshops, oversee a team of consultants and subcontractors, coordinate with other teams for integrated solutions, and ensure the creation of functional and technical documentation. Manage client relationships and drive consensus on complex business solutions. Demonstrate the ability to analyze business processes and functional requirements effectively. Utilize: SAP Advanced Planner and Optimizer, SAP Service Parts Planning, Supply Chain Management, SAP Integrated Business Planning - Demand Planning, SAP Integrated Business Planning - Supply Planning and Inventory Optimization. Required: Master's degree or equivalent in Business Administration, Computer Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Principal Consultant, SAP Consultant or related. One (1) year of experience must include utilizing SAP Advanced Planner and Optimizer, SAP Service Parts Planning, Supply Chain Management, SAP Integrated Business Planning - Demand Planning, SAP Integrated Business Planning - Supply Planning and Inventory Optimization. $222467 to $240000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference AV209 in the subject line.

Senior Managing Consultant

<h3>Job Description</h3>
Job Description
The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems. This role ensures system performance, security, and operational continuity, while providing responsive technical support to staff and managing IT assets throughout their lifecycle. Only candidates with relevant professional experience will be considered; entry-level applicants are not eligible.
Requirements
<ul>
<li>End-User Support</li>
<ul>
<li> Provide responsive IT support to staff, resolving technical issues promptly to ensure operational efficiency. </li>
</ul>
<li>IT Infrastructure Monitoring &amp; Maintenance</li>
<ul>
<li> Monitor server uptime, network availability, and system performance. </li>
<li> Maintain security protocols and ensure compliance with industry best practices. </li>
<li> Install, configure, and deploy computer systems, servers, workstations, applications, and peripheral equipment. </li>
</ul>
<li>IT Asset Management</li>
<ul>
<li> Manage the full lifecycle of IT assets including procurement, configuration, distribution, and decommissioning. </li>
<li> Coordinate with vendors and service providers for hardware procurement, software licensing, and IT service delivery. </li>
</ul>
</ul>
<ul>
<li>Diagnostics &amp; Troubleshooting</li>
<ul>
<li> Conduct routine diagnostics to identify and resolve system errors, performance issues, and inefficiencies. </li>
</ul>
<li>Software Updates &amp; Security</li>
<ul>
<li> Apply software updates, patches, and security fixes to maintain system integrity and mitigate vulnerabilities. </li>
</ul>
</ul>
Qualifications &amp; Skills
<ul>
<li> Proven professional experience in IT infrastructure management and systems administration. </li>
<li> Strong knowledge of servers, networks, workstations, and security protocols. </li>
<li> Experience with IT asset lifecycle management and vendor coordination. </li>
<li> Familiarity with backup, disaster recovery, and system patching procedures. </li>
<li> Excellent troubleshooting, problem-solving, and documentation skills. </li>
<li> Ability to train staff on IT and cybersecurity best practices.</li>
</ul>

Customer Support Engineer

<h3>Job Description</h3>
Job Description
APCON, Inc. is seeking a Customer Support Engineer to provide technical assistance and guidance for our proprietary security application, which is designed and built entirely in-house. In this onsite role, you will work directly with customers to troubleshoot issues, deliver solutions, and ensure seamless product performance. Your expertise will contribute to enhancing the security posture of our platform and providing valuable feedback to our development teams.
Key Responsibilities
<ul>
<li>Act as the primary point of contact for customer technical support related to our security product.</li>
<li>Diagnose, troubleshoot, and resolve hardware and software issues efficiently.</li>
<li>Provide clear and timely communication to customers regarding solutions and product updates.</li>
<li>Collaborate with internal engineering and product teams to escalate complex technical issues.</li>
<li>Monitor, analyze and report vulnerabilities using our security product and provide feedback and guidance to the development team.</li>
<li>Maintain comprehensive documentation of customer interactions and technical resolutions.</li>
<li>Guide best practices to optimize product performance for customers.</li>
<li>Conduct training sessions to enhance customer adoption and usage of the product.</li>
</ul>

Required Qualifications
<ul>
<li>4+ years of experience in technical support or a related role.</li>
<li>Expertise in firewalls, IDS/IPS, VPN configurations, and network security.</li>
<li>Proficiency in Windows and Linux environments, including system administration and troubleshooting.</li>
<li>Strong problem-solving skills with the ability to diagnose and resolve security-related issues efficiently.</li>
<li>Hands-on experience with SIEM tools, endpoint protection, and vulnerability scanners.</li>
<li>Ability to write and use scripts in PowerShell, Python, or Bash for automation and troubleshooting.</li>
</ul>

Education, Certifications, and Skills
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, Network Security, or a related field (preferred).</li>
<li>Relevant certifications such as CompTIA Security+, Cisco CCNA, or Microsoft Certified Security Engineer are a plus.</li>
<li>Excellent interpersonal and communication skills to interact with customers and internal teams effectively.</li>
<li>Ability to thrive in a fast-paced environment and manage multiple customer cases simultaneously.</li>
<li>Familiarity with cybersecurity solutions and evolving security technologies.</li>
</ul>
About APCON, Inc. APCON, Inc. is a leader in network security solutions, with scalable hardware and intuitive software APCON, Inc. provides next-generation security products for fast threat detection and reliable data flow across complex networks. For over 30 years, we have been trusted by Fortune 100 and mid-size companies in financial services, telecommunications, government, automotive, healthcare, and large AI-powered Data Centers. Our platforms deliver real-time traffic analysis, enhancing performance and protecting against cyberattacks, data breaches, and blind spots.
 Why APCON, Inc.?
<ul>
<li>Join a team of skilled professionals who help shape the future through collaboration, passion, and innovation</li>
<li>We offer competitive pay and benefits to support you and your family, helping you live your best life. Enjoy work-life balance so you can thrive both personally and professionally</li>
</ul>
Benefits
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Company-paid short and long-term disability </li>
<li>Flexible spending accounts</li>
<li>Generous PTO program</li>
<li>401(K) Retirement Savings Plan with company match</li>
<li>Professional development program</li>
<li>Collaborative and innovative environment</li>
<li>On-site exercise facility</li>
</ul>
APCON, Inc. is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Offers are contingent on the successful completion of pre-employment background screenings.

<h3>Job Description</h3>
Job Description
About the Role: We’re looking for a driven L2 Support Specialist to join our Customer Support team and make an immediate impact. In this role, you’ll bridge technical troubleshooting and customer advocacy — diving deep into complex challenges, solving problems fast, and helping customers get the most value out of CloudZero’s platform.
You’ll act as the escalation point for L1 support, diagnosing, troubleshooting, and resolving advanced issues while working side-by-side with engineering and product teams to identify and fix defects, improve the product, and shape the customer experience. Beyond problem-solving, you’ll help scale our support function by building out knowledge bases and external documentation that empower customers and teammates alike.
This is a chance to bring your technical expertise, communication skills, and passion for collaboration to a fast-paced startup environment where your work will directly influence customer success and product growth.
What You’ll Do:
Customer Support &amp; Escalation Handling
<ul>
<li>
Take ownership of escalated tickets from L1 support.
</li>
<li>
Provide timely updates and resolutions to customers while maintaining high CSAT and responsiveness standards.
</li>
</ul>
Technical Troubleshooting
<ul>
<li>
Investigate and resolve complex technical issues involving APIs, integrations, data pipelines, and cloud environments (AWS, Azure, GCP).
</li>
<li>
Reproduce customer issues, identify root causes, and suggest or implement solutions.
</li>
</ul>
Collaboration &amp; Escalation
<ul>
<li>
Partner with engineering teams to triage bugs and escalate product issues.
</li>
<li>
Serve as a liaison between customers and internal teams, ensuring issues are understood, prioritized, and resolved.
</li>
</ul>
Knowledge Sharing
<ul>
<li>
Create detailed internal runbooks, troubleshooting guides, and FAQs.
</li>
<li>
Mentor L1 team members to improve overall support effectiveness.
</li>
</ul>
What You Bring
<ul>
<li>
3+ years in a technical support, systems engineering, or DevOps-related role.
</li>
<li>
Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus).
</li>
<li>
Proficiency with APIs, log analysis, and troubleshooting SaaS applications.
</li>
<li>
Excellent written and verbal communication skills with a customer-first mindset.
</li>
<li>
Experience using ticketing systems (DevRev, Jira, Zendesk or similar).
</li>
<li>
Familiarity with FinOps, cloud cost management, or SaaS financial tools is preferred but not required.
</li>
<li>
Background working in a fast-paced SaaS or startup environment preferred but not required.
</li>
</ul>
Please note: CloudZero is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for current or future sponsorship.
Compensation Range: $90K - $120K

Technical Customer Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Summary / Objective
Responsible for on-site customer troubleshooting, diagnostics, and installation of Injection Mold, Aluminum Extrusion and Die Cast machines. Strong understanding of industrial machinery, electrical principals, mechanical concepts, and precision mechanical components. 
Essential Functions
<ul>
<li>Supervise installation of new machines or new parts.</li>
<li>Complete final acceptance testing of new machines.</li>
<li>Train customers and service technicians on operation of machines.</li>
<li>Troubleshoot and repair customer machine problems via phone and/or on site.</li>
<li>Understands, utilizes, and maintains technical and precision measurement testing equipment.</li>
<li>Ability to construct machine components as needed for customer specific jobs.</li>
<li>Ability to read blueprints, technical manuals, and schematics.</li>
<li>Ability to work with pneumatics, hydraulics, and electrical machinery.</li>
<li>Ability to complete technical reports in Excel, Word, and PowerPoint.</li>
</ul>
Work Environment
This job operates in a professional office environment and a manufacturing environment. In the office environment, this position routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. The employee is regularly exposed to heavy machinery (overhead cranes, forklifts and IM/DC/EX machines), moving mechanical parts and is occasionally exposed to risk of electrical shock and mechanical vibration. Customer facilities may not always have high safety standards like UMI, so employees in this position are expected to remain vigilant and be responsible for their own safety. This means knowing what PPE to wear, and ensuring that any employee entering specific work areas wear PPE appropriate to the area.
Physical Demands
This position requires employees to climb on top of machines, inside machines (confined spaces) and regularly lift loads weighing 50 pounds or more. Employees must be able to kneel, stand, walk and use hands for extended periods of time.
Requirements:
Minimum Qualifications
<ul>
<li>Associate’s Degree or two to three years related experience and/or training, or combination of education and experience.</li>
<li>Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.</li>
<li>Strong oral and written communication skills.</li>
<li>Unexpired state issued driver license.</li>
</ul>
Preferred Qualifications
<ul>
<li>Program Logic Control (PLC) experience.</li>
<li>Mechanical background.</li>
<li>Previous customer service experience.</li>
</ul>
Travel / Work Authorization
<ul>
<li>Travel schedule varies; 50%– 75% travel required.</li>
<li>May need to travel customer sites to help with the installation, including rigging and assembly of machines as well as provide on-site training to customers. </li>
<li>Customer sites are within the United States and in Canada and Mexico.</li>
<li>Proper travel documents and authorization will be required for travel outside of the United States.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Customer Support Engineer is responsible for maintaining, monitoring, and supporting LVIS Corp’s IT infrastructure and systems. This role ensures system performance, security, and operational continuity, while providing responsive technical support to staff and managing IT assets throughout their lifecycle. Only candidates with relevant professional experience will be considered; entry-level applicants are not eligible.
Requirements
<ul>
<li>IT Infrastructure Monitoring &amp; Maintenance</li>
<ul>
<li> Monitor server uptime, network availability, and system performance. </li>
<li> Maintain security protocols and ensure compliance with industry best practices. </li>
</ul>
<li>Systems Installation &amp; Deployment</li>
<ul>
<li> Install, configure, and deploy computer systems, servers, workstations, applications, and peripheral equipment. </li>
</ul>
<li>IT Asset Management</li>
<ul>
<li> Manage the full lifecycle of IT assets including procurement, configuration, distribution, and decommissioning. </li>
<li> Coordinate with vendors and service providers for hardware procurement, software licensing, and IT service delivery. </li>
</ul>
<li>Data Backup &amp; Disaster Recovery</li>
<ul>
<li> Ensure regular data backup and recovery processes. </li>
<li> Implement disaster recovery protocols to maintain business continuity. </li>
</ul>
<li>Software Updates &amp; Security</li>
<ul>
<li> Apply software updates, patches, and security fixes to maintain system integrity and mitigate vulnerabilities. </li>
</ul>
<li>Diagnostics &amp; Troubleshooting</li>
<ul>
<li> Conduct routine diagnostics to identify and resolve system errors, performance issues, and inefficiencies. </li>
</ul>
<li>User Provisioning &amp; Access Management</li>
<ul>
<li> Oversee user provisioning, granting/revoking access rights, and managing role-based permissions. </li>
<li> Coordinate provisioning workflows with HR, Security, and vendors. </li>
</ul>
<li>Compliance &amp; Documentation</li>
<ul>
<li> Maintain compliance with company policies, industry regulations, and security standards. </li>
<li> Document configurations, procedures, and IT activities for audits and compliance requirements. </li>
</ul>
<li>Training &amp; Awareness Programs</li>
<ul>
<li> Manage and deliver employee training programs on cybersecurity awareness and other IT initiatives. </li>
</ul>
<li>End-User Support</li>
<ul>
<li> Provide responsive IT support to staff, resolving technical issues promptly to ensure operational efficiency. </li>
</ul>
</ul>
Qualifications &amp; Skills
<ul>
<li> Proven professional experience in IT infrastructure management and systems administration. </li>
<li> Strong knowledge of servers, networks, workstations, and security protocols. </li>
<li> Experience with IT asset lifecycle management and vendor coordination. </li>
<li> Familiarity with backup, disaster recovery, and system patching procedures. </li>
<li> Excellent troubleshooting, problem-solving, and documentation skills. </li>
<li> Ability to train staff on IT and cybersecurity best practices.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionRoles and Responsibilities Summary: The Failure Analysis Report (FAR) requirements are flowed down to Parker from Executive Aviation Company (Customer) via Purchase Order (PO), and 100% of all Parker component removals that Customer suspected to be the cause of the aircraft level failure are received with a FAR requirement on the PO. The major role and responsibility are to create and submit FARs via Seller Engineering Memo (SEM) to Customer for the Parker manufactured electronic units/controllers/components. The purpose of the FAR is to correlate the Parker findings to the aircraft level failure mode/interface among components in the specific Flight Control system and determine if there are any failure trends that may require corrective action. To correlate the Parker findings to the aircraft level failure mode, the individual needs to have full knowledge of electrical and electronic subcomponents (BSE Electrical or Electronic is required) and understand basic knowledge of hydraulic operation, EHSV operational basics, and aircraft system architectures. Systems training will be acquired via on job training. Currently there are many open FARs and an average of 19 new/inducted FAR investigations received monthly. Scope of Work: The individual will need to:
<ul>
<li>Open Box Troubleshooting: ability to observe and test circuit boards to identify portions that are not functioning as intended</li>
<li>Run thermal and vibration testing with electronic units with oscilloscope monitoring on targeted data lines</li>
<li>Write and submit Engineering Investigation Reports/FAR’s to Customer via SEM</li>
<li>Learn how and test for known issues with the existing product lines</li>
<li>Develop troubleshooting tests for emerging issues with new and existing product lines</li>
<li>Interface with the Project Engineer to support technical meetings with customer and to prioritize FARs on units that are needed to prevent AOG (Aircraft on Ground) situations</li>
<li>Interface with OEM and Customer engineers to technically discuss findings and status of investigations</li>
<li>Access repair shop data and interpret the test findings and failure observations noted on the database and on the test data sheets.</li>
<li>Interface with the Materials and Processes lab to submit lab evaluation requests and interpret the findings to the hydraulic component level findings.</li>
<li>Collect, organize, and interpret all Parker component test results, failure observations. SIL (System Integration Lab) testing, engineering directed testing, and lab analysis.</li>
<li>Provide engineering directed test and inspection instructions in the repair station database to the assembly and test technicians in both Ogden and Dublin to collect additional evidence and/or data to support the discovery phase of the investigation.</li>
<li>Generate FARs per the customer approved format to present and correlate the findings to the aircraft level fault.</li>
<li>Determine if the failure mode is atypical and may need trend monitoring.</li>
<li>Work is to be performed in the Customer Support Engineering office in Irvine, CA</li>
<li>Business travel may be required when interfacing with Savannah, Ogden or Dublin engineers/repair stations. Length of travel may be up to 5 days in duration</li>
</ul>

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