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Principal Network Engineer Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application: 
<ul>
<li>Draft applications are saved automatically and can be accessed through your candidate home account. </li>
<li>Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. </li>
</ul>
 If you need assistance or have questions regarding the application process, please contact our Human Resources department at (775) 784-4901. Job Description The Nevada System of Higher Education (NSHE) invites applications and nominations for the position of Principal Network Engineer. This is a renewable, full-time, non-tenured, administrative position and reports to the Director of Infrastructure Services. The position may be located in Reno, Nevada. The NSHE is comprised of eight institutions: two universities, a state college, four community colleges and a research institute. The public system of higher education in Nevada continues to experience growth with significant challenges and opportunities in serving over 105,000 students and 15,000 employees. The Principal Network Engineer is responsible for the architecture, ongoing development, troubleshooting, and maintenance of SCS's highly available and secure state-wide network, known as NevadaNet. This network supports academic research at Nevada's leading research universities as well as statewide connectivity for community anchors and other state or public institutions. Incumbents perform a wide range of work at the highest level of complexity utilizing sophisticated economic and technical analysis, design, installation, testing, maintenance and troubleshooting connectivity hardware and software associated with the SCS NevadaNet network, including routers, switches, fiber optic long haul transport and distribution equipment, firewalls, servers, racks, cabling and power. The incumbent also provides the highest-level data and video network engineering, operations and security support services to NevadaNet constituents as required. Successful performance of the work requires thorough knowledge of data and video communication network design and maintenance in a large-scale networking environment and must exercise sound judgment within established guidelines. SALARY: *This position offers a competitive compensation package commensurate with the candidate's education, experience, and certification/training. In addition to base salary, employees enjoy a comprehensive benefits package that includes: 
<ul>
<li><a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://pebp.nv.gov/Plans/getting-to-know-your-plan/" target="_blank">Comprehensive Health Insurance</a>: includes health, dental, vision, and life insurance. Additionally, an employer paid long term disability plan is included. </li>
<li><a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/system-administration/departments/finance/retirement/" target="_blank">Outstanding Retirement Plan</a>: professional employees are required to participate in the 401(a) Retirement Plan Alternative (RPA). Employee contributions of 19.25% are matched 100% by the employer and employees experience an immediate vesting in the plan. Employees who currently or previously participated in Public Employees Retirement System (PERS) of Nevada may be eligible to continue in the PERS plan. </li>
<li><a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/wp-content/uploads/file/BoardOfRegents/Handbook/title4/T4-CH03%20Professional%20Staff.pdf" target="_blank">Paid Leave</a>: generous annual leave (accrual of 2 days per month), sick leave (granted 30 days at time of hire), 12 paid holidays, and paid family leave. </li>
<li><a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/wp-content/uploads/file/BoardOfRegents/Handbook/title4/T4-CH03%20Professional%20Staff.pdf" target="_blank">Education Benefit</a>: employees and their qualified dependents may take advantage of a tuition savings benefit. Faculty may take up to six credits per semester at a reduced rate and their dependents may access an unlimited number of credits, if they meet specific criteria. </li>
<li>Additional Perks: Employee assistance programs and professional development opportunities. </li>
</ul>
 *Pursuant <a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/wp-content/uploads/file/BoardOfRegents/Handbook/title4/T4-CH03%20Professional%20Staff.pdf" target="_blank">NSHE Policy</a>: "Initial placement must fall between the minimum salary and Q2/median/mid-range on the applicable salary schedule." To view the salary range for this position, please visit: <a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/wp-content/uploads/file/BoardOfRegents/PGManual/chapters/Chapter%2003%20-%20Salary%20Schedules.pdf" target="_blank">Salary Schedules</a> and select Administrative Faculty, Grade D. APPROXIMATE STARTING DATE: March 1, 2026 MINIMUM QUALIFICATIONS: Bachelors degree in computer science or related field with eight (8) years of relevant experience is preferred. Alternatively, twelve (12) or more years of direct experience in the position's primary areas of expertise for a multi-user, complex enterprise may be substituted. PREFERANCE: Experience in higher education is preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Successful candidates must possess the following knowledge, skills and abilities. It is recommended that applicants for this position address each of the following items in the letter of application: 
<ul>
<li>Expertise in communicating information on standards, security, protocols and other issues related to network functioning to technical staff and non-technical stakeholders. </li>
<li>Experience leading individuals and teams, formally or informally. </li>
<li>Experience designing, planning, testing, installing, tuning, and managing complex environments in highly available and redundant configurations. </li>
<li>Experience performing in-depth research and troubleshooting across multiple IT disciplinary areas to identify, resolve, and prevent performance issues and errors. </li>
<li>Experience in creating and maintaining project-related documentation, diagrams, testing plans, and deployment plans. </li>
<li>Experience reviewing and producing procedure and policy documentation and support materials for both internal and external audiences. </li>
<li>Experience working in a business-critical environment. </li>
<li>Technical Knowledge: 
<ul>
<li>Extensive experience in IP wide area data network design, equipment installation, operation, troubleshooting/problem resolution, testing, monitoring and maintenance. </li>
<li>In-depth experience with Cisco networking devices such as switches, routers, and optical transport equipment. </li>
<li>Extensive experience in the implementation and management of moderately complex LANs and WANs using IP routing protocols such as BGP and OSPF. </li>
<li>Extensive experience in the deployment and management of network security technologies such as access lists, firewalls, and DDoS detection. </li>
<li>Extensive experience in creating and maintaining project-related documentation, network diagrams, testing plans, and deployment plans. </li>
<li>Excellent analytical and problem solving skills, creativity, verbal and written communication skills, interpersonal skills, and the demonstrated ability to be a productive team member. </li>
<li>Researching and providing in-depth analysis related to new technologies, tools, and methodologies. </li>
<li>Microsoft Visio, Word, and Excel. </li>
<li>Network bandwidth capacity/availability planning and reporting. </li>
</ul>
</li>
<li>Skilled in providing leadership through effective problem solving. </li>
<li>Skilled at working with people at various levels of the organization and representing SCS with the highest level of professionalism, customer service, and courtesy. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Skilled in developing and presenting innovative and effective ideas. </li>
<li>Skilled in various types of reporting and analytical tools. </li>
<li>Strong analysis and problem-solving skills. </li>
<li>Project/Resource management principles. </li>
<li>Ability to develop and lead a productive, collaborative, and effective team in a complex and remote organizational environment. </li>
<li>Ability to provide guidance and feedback constructively and function well in a team environment. </li>
<li>Ability and interest to learn new techniques, tools, and methodologies related to information systems. </li>
<li>Ability to learn new systems and business processes quickly. </li>
<li>Ability to prioritize, plan, and manage tasks. </li>
<li>Ability to present and explain complex technical topics, problems, alternative solutions to others. </li>
<li>Ability to plan, develop, and lead initiatives in alignment with NSHE goals and strategic plans. </li>
<li>Ability to supervise technical network personnel. </li>
<li>Ability to troubleshoot and solve complex network issues. </li>
</ul>
 RESPONSIBILITIES: The duties of this position will include, but not be limited to: 
<ul>
<li>Collaborate with SCS and NSHE technical colleagues as changes and new system functions evolve. </li>
<li>Assist the Director with strategic planning, resource planning, budget management, and tracking team performance. </li>
<li>Maintain strong relationships with SCS, institutions, and NSHE System leadership. </li>
<li>Act as Project Lead for large, cross-disciplinary and multi-faceted enhancement projects. </li>
<li>Provide input to fiscal budgets, project budgets, and negotiations with vendors. </li>
<li>Serve as the Acting Director when the Director is unavailable. </li>
<li>Design, procure, install, configure, test, and perform diagnostic and preventive maintenance activities in support of NSHE wide area and data center network operations. </li>
<li>Collaborate with network end user for the purpose of assessing and implementing ongoing customer network requirements. </li>
<li>Monitor NSHE video/voice/data performance to ensure overall network quality, availability, and security. </li>
<li>Supervise network engineering staff. </li>
<li>Research and evaluate new solutions, best practices, utilities, methodologies, and management products. </li>
<li>Coordinate communication and engagement for timely resolution and support of tickets. </li>
<li>Manage the network equipment inventory and maintenance contracts. </li>
<li>Document network topology, asset inventories, customer and vendor service agreements. </li>
<li>Maintain administrative, technical, or historical documentation. </li>
<li>Monitor and evaluate employee performance. Set and model high standard for performance. Direct goals. Coach and correct poor performance. Recommend disciplinary action when needed. </li>
<li>Oversee recruitment and recommend hiring decisions. </li>
<li>Train and delegate tasks to team members. </li>
<li>Manage the team's workload and ensure staff are trained to provide adequate support for the various systems and services for which the team is responsible. </li>
<li>Provide appropriate training and guidance for technical staff and management, including staff at NSHE institutions when appropriate. </li>
<li>Create development plans to grow the necessary expertise within the team. </li>
<li>Other related duties as assigned </li>
</ul>
 TO APPLY: The application process will be handled through the Workday on-line search process. Application materials must include a current resume, detailed cover letter, and names, addresses and telephone numbers of four professional references willing to be contacted. Applicants should fully describe qualifications and experience, since the initial review will serve to evaluate applicants based on documented, relevant qualifications and professional work experience. Applications will be considered incomplete without all requested materials. References will only be contacted for those who advance to the final phase of the search and with prior consent of the applicant. The review of materials will begin immediately. Materials should be addressed to Stephanie Flatt, Senior Human Resources Generalist, and are to be submitted via on-line application at <a href="https://apptrkr.com/get_redirect.php?id=6803081&amp;targetURL=https://nshe.nevada.edu/system-administration/departments/human-resources/careers/" target="_blank">https://nshe.nevada.edu/system-administration/departments/human-resources/careers/</a> For assistance with NSHE's on-line applicant portal, contact Stephanie Flatt at (775) 784-4901. INTERNAL APPLICANTS: Current employees within the Nevada System of Higher Education MUST use the "Find Jobs" process within Workday to find and apply for jobs at NSHE institutions. Once you log into Workday and type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate the specific job posting by typing the requisition number (e.g. R0000000) in the search box APPLICATION DEADLINE: Applications may be submitted until the position is filled. The review of materials will begin immediately, however, for full consideration applications should be submitted by January 4, 2025. For more information about the Nevada System of Higher Education, please visit our website at <a href="http://www.nevada.edu" target="_blank">www.nevada.edu</a>. The Nevada System of Higher Education hires only United States citizens and non-citizen lawfully authorized to work in the U.S. The NSHE is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, genetic information, sexual orientation, gender identity or gender expression. Exempt Yes Full-Time Equivalent 100.0% Required Attachment(s) Application materials must include a current resume, detailed cover letter, and names, email addresses and telephone numbers of four professional references willing to be contacted. Posting Close Date Note to Applicant A background check will be conducted on the candidate(s) selected for hire. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs. HR will attempt to verify academic credentials upon receipt of hiring documents. To apply, visit <a href="https://apptrkr.com/6803081" target="_blank">https://nshe.wd1.myworkdayjobs.com/en-US/NSHE-external/job/System-Computing-Services---North/Principal-Network-Engineer_R0150081?workerSubType=dddb2e55fbdf014cc806bd19c034ed08</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-80e684c8e4950146890ccdd06bf452e5

Principal Network Engineer

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Technical Business Analyst, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted): Gather requirements, design solutions, and plan for project execution. Provide testing, implementation, and post-implementation support for system changes. Create functional specification documents, process workflows, and standard operating procedures (SOPs) for new enhancements. Support strategic initiatives from planning through execution by identifying risks and tracking progress. Coordinate with teams to resolve production incidents promptly and ensure system recovery. Demonstrate expertise in implementation design, testing execution, internal communication, and independent task management. Develop work plans and deliver outcomes aligned with cloud implementation roadmaps and methodologies. Perform data mapping to migrate or transfer third-party application data into the Salesforce cloud platform using API integration. Work with core Salesforce objects such as accounts, contacts, reports, tasks, service requests, and dashboards, and create custom objects or applications based on business requirements. Manage deployments across environments using change sets and assist with code migration from Sandbox to Production using CI/CD and Salesforce DX. Adhere to defined deployment procedures for production and non-production environments. Utilize: JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. Required: Master's degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. $150550 to $197400 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference AV212 in the subject line.&nbsp; &nbsp;

Technical Business Analyst

<h3>Job Description</h3>
Job Description
Customer Support Engineer
Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.
Key Responsibilities:
<ul>
<li>Customer Support &amp; Service
<ul>
<li>Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.</li>
<li>Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.</li>
<li>Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.</li>
<li>Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.</li>
</ul>
</li>
<li>Quoting &amp; Estimating
<ul>
<li>Prepare accurate trailer and service quotes, including pricing, options, and technical configurations.</li>
<li>Support the sales team with technical insight to ensure product specifications meet customer requirements.</li>
<li>Collaborate with design and production teams to confirm feasibility, costs, and lead times.</li>
<li>Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.</li>
</ul>
</li>
<li>Engineering &amp; Design
<ul>
<li>Design and model custom or replacement parts for service sales orders using CAD software.</li>
<li>Develop and release service drawings, component details, and modification packages for production or field use.</li>
<li>Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.</li>
<li>Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.</li>
</ul>
</li>
<li>Continuous Improvement &amp; Collaboration
<ul>
<li>Support process improvement initiatives within warranty, quoting, and service workflows.</li>
<li>Provide input for technical bulletins, product documentation, and customer training materials.</li>
<li>Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.</li>
<li>Assist with customer events, trade shows, or field demonstrations as needed.</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's Degree in Mechanical Engineering or a related technical field (required).</li>
<li>3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries.</li>
<li>Strong understanding of mechanical systems, hydraulics, and materials.</li>
<li>Experience with CAD/design software and basic drafting/modification work.</li>
<li>Excellent written, verbal, and interpersonal communication skills.</li>
<li>Proficiency with Microsoft Office Suite and ERP/order management tools.</li>
<li>Strong analytical skills with the ability to interpret technical data and provide actionable solutions.</li>
<li>Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.</li>
</ul>
 
Supervisory Responsibilities:
<ul>
<li>None</li>
</ul>
Supervision Received:
<ul>
<li>Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work.</li>
</ul>
Public Contact:
<ul>
<li>Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment.</li>
</ul>
Licensing and Certification:
<ul>
<li>None required</li>
</ul>
Physical Demands:
<ul>
<li>Extended periods of sitting.</li>
<li>Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.</li>
</ul>
Work Environment:
<ul>
<li>Work is performed indoors and occasionally outdoors.</li>
<li>Minimal travel required.</li>
</ul>

Customer Support Engineer

<h3>Job Description</h3>
Hamilton Motor Company – Customer Support Engineer (Raleigh, NC - On Site)
Hamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. We serve customers and auto shops across the United States, South America, Europe, and Africa.
 
As our team continues to grow, we are seeking a Customer Support Engineer to deliver exceptional technical support and customer care. This role is ideal for someone who is highly technical, customer-focused, and excited about cars and technology.
 
Responsibilities
Answer inbound customer calls in a professional and courteous manner.
Diagnose, troubleshoot, and document customer issues in detail.
Provide technical guidance for installation and configuration of our products.
Support both individual customers and professional auto shops.
Use our Shopify-based platform to update customer records and input order details.
 
Qualifications
Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field.
Strong problem-solving skills with proven ability to handle both hardware and software issues.
Excellent communication skills with 100% English fluency.
Reliable high-speed internet connection, laptop, and mobile phone.
Familiarity with automotive systems and comfort with diagnosing software issues.
Eagerness to learn our product line inside and out (comprehensive training provided).
Position Details &amp; Compensation
 
Schedule: Monday–Friday, 9:00 AM – 6:00 PM ET, plus 2 Saturdays per month (10:00 AM – 3:00 PM ET).
 
Salary: $80,000 USD annually, with opportunities for performance-based growth and bonuses.
 
Growth: Hamilton Motor Company values internal development — high performers have strong advancement opportunities within the company.

Customer Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Summary / Objective
Responsible for on-site customer troubleshooting, diagnostics, and installation of Injection Mold, Aluminum Extrusion and Die Cast machines. Strong understanding of industrial machinery, electrical principals, mechanical concepts, and precision mechanical components. 
Essential Functions
<ul>
<li>Supervise installation of new machines or new parts.</li>
<li>Complete final acceptance testing of new machines.</li>
<li>Train customers and service technicians on operation of machines.</li>
<li>Troubleshoot and repair customer machine problems via phone and/or on site.</li>
<li>Understands, utilizes, and maintains technical and precision measurement testing equipment.</li>
<li>Ability to construct machine components as needed for customer specific jobs.</li>
<li>Ability to read blueprints, technical manuals, and schematics.</li>
<li>Ability to work with pneumatics, hydraulics, and electrical machinery.</li>
<li>Ability to complete technical reports in Excel, Word, and PowerPoint.</li>
</ul>
Work Environment
This job operates in a professional office environment and a manufacturing environment. In the office environment, this position routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. The employee is regularly exposed to heavy machinery (overhead cranes, forklifts and IM/DC/EX machines), moving mechanical parts and is occasionally exposed to risk of electrical shock and mechanical vibration. Customer facilities may not always have high safety standards like UMI, so employees in this position are expected to remain vigilant and be responsible for their own safety. This means knowing what PPE to wear, and ensuring that any employee entering specific work areas wear PPE appropriate to the area.
Physical Demands
This position requires employees to climb on top of machines, inside machines (confined spaces) and regularly lift loads weighing 50 pounds or more. Employees must be able to kneel, stand, walk and use hands for extended periods of time.
Requirements:
Minimum Qualifications
<ul>
<li>Associate’s Degree or two to three years related experience and/or training, or combination of education and experience.</li>
<li>Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.</li>
<li>Strong oral and written communication skills.</li>
<li>Unexpired state issued driver license.</li>
</ul>
Preferred Qualifications
<ul>
<li>Program Logic Control (PLC) experience.</li>
<li>Mechanical background.</li>
<li>Previous customer service experience.</li>
</ul>
Travel / Work Authorization
<ul>
<li>Travel schedule varies; 50%– 75% travel required.</li>
<li>May need to travel customer sites to help with the installation, including rigging and assembly of machines as well as provide on-site training to customers. </li>
<li>Customer sites are within the United States and in Canada and Mexico.</li>
<li>Proper travel documents and authorization will be required for travel outside of the United States.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Location: Massachusetts or New England preferred, open to remote. The role requires coverage of US business hours, including rotational coverage for west coast hours for no more than once per week.
 
Job Summary We are seeking a Customer Support Engineer to join our US-based Customer Support team, working directly with customers to help them succeed.
 
This role focuses on ensuring aPriori customers get the most value from their software by providing ongoing support for issues and questions about their solution. It requires deep knowledge of the aPriori product suite and a broad understanding of multiple technologies. Ideal candidates enjoy working on a variety of topics and projects and are energized by solving problems they’ve never encountered before.
 
Our team works collaboratively and partners with many areas of the business, including Development, Sales, Product Management, and Account Management. As you grow in the role, you will have opportunities to take on additional responsibility and specialize in different aspects of the business.
 
This position is responsible for diagnosing and advancing a wide range of customer issues, providing workarounds and resolutions where appropriate. If you don’t yet have every qualification listed, we value curiosity and a growth mindset, this role offers ample opportunity to learn and expand your expertise. 
 
Responsibilities
<ul>
<li>Review and respond to incoming customer questions and issues through our web-based ticketing system (Zendesk), following standard processes and meeting SLA response times.</li>
<li>Analyzing incoming issues and finding solutions working through a combination of knowledge base searches, personal experience, team suggestions and potentially with product management and development engineers directly. </li>
<li>Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed. </li>
<li>Proactively identifying risks to customer accounts, or issues that may escalate. </li>
<li>Communicating issues, requirements, and feedback between the customer and other internal teams. </li>
<li>Reproducing questions &amp; issues for further analysis and exploring potential solutions and workarounds.</li>
<li>Writing documentation &amp; knowledgebase articles, and creating other content (e.g. videos, PowerPoint). </li>
<li>Working on internal projects to help the efficiency of the team.</li>
</ul>
Requirements:
<ul>
<li>Excellent communication skills, both written and spoken with the ability to communicate technical topics to non-technical people. </li>
<li>Proven problem-solving skills – insatiable appetite to find the solution</li>
<li>Able to independently follow through and complete tasks to a high standard in a timely manner. </li>
<li>Strong customer focus, motivated to prevent and resolve issues quickly.</li>
<li>Willingness to learn new concepts and ideas</li>
<li>Ability to troubleshoot technical issues.</li>
<li>Proficient with (or fast learner of) ticketing systems to create, queue, and prioritize tickets; familiar with using tickets to meet SLAs and track resolution metrics. </li>
</ul>
Education and Experience
<ul>
<li>Degree in Mechanical Engineering, Industrial Engineering or similar STEM subject. </li>
<li>Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill). </li>
<li>Foundational knowledge of Mechanical design and common Manufacturing technologies (Machining, Casting, Forging, Metal Fabrication, etc.)</li>
<li>Experience testing and troubleshooting aPriori solutions is a plus.</li>
<li>Technical proficiency with Windows operating systems, networking, and databases, ideally with enterprise software experience is a plus.</li>
</ul>
aPriori Offers
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!
 
About APriori
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.
With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.
Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!
 
The base salary range for this position is $70,000 - $85,000 annually.

<h3>Job Description</h3>
Job Description
APCON, Inc. is seeking a Customer Support Engineer to provide technical assistance and guidance for our proprietary security application, which is designed and built entirely in-house. In this onsite role, you will work directly with customers to troubleshoot issues, deliver solutions, and ensure seamless product performance. Your expertise will contribute to enhancing the security posture of our platform and providing valuable feedback to our development teams.
Key Responsibilities
<ul>
<li>Act as the primary point of contact for customer technical support related to our security product.</li>
<li>Diagnose, troubleshoot, and resolve hardware and software issues efficiently.</li>
<li>Provide clear and timely communication to customers regarding solutions and product updates.</li>
<li>Collaborate with internal engineering and product teams to escalate complex technical issues.</li>
<li>Monitor, analyze and report vulnerabilities using our security product and provide feedback and guidance to the development team.</li>
<li>Maintain comprehensive documentation of customer interactions and technical resolutions.</li>
<li>Guide best practices to optimize product performance for customers.</li>
<li>Conduct training sessions to enhance customer adoption and usage of the product.</li>
</ul>

Required Qualifications
<ul>
<li>4+ years of experience in technical support or a related role.</li>
<li>Expertise in firewalls, IDS/IPS, VPN configurations, and network security.</li>
<li>Proficiency in Windows and Linux environments, including system administration and troubleshooting.</li>
<li>Strong problem-solving skills with the ability to diagnose and resolve security-related issues efficiently.</li>
<li>Hands-on experience with SIEM tools, endpoint protection, and vulnerability scanners.</li>
<li>Ability to write and use scripts in PowerShell, Python, or Bash for automation and troubleshooting.</li>
</ul>

Education, Certifications, and Skills
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, Network Security, or a related field (preferred).</li>
<li>Relevant certifications such as CompTIA Security+, Cisco CCNA, or Microsoft Certified Security Engineer are a plus.</li>
<li>Excellent interpersonal and communication skills to interact with customers and internal teams effectively.</li>
<li>Ability to thrive in a fast-paced environment and manage multiple customer cases simultaneously.</li>
<li>Familiarity with cybersecurity solutions and evolving security technologies.</li>
</ul>
About APCON, Inc. APCON, Inc. is a leader in network security solutions, with scalable hardware and intuitive software APCON, Inc. provides next-generation security products for fast threat detection and reliable data flow across complex networks. For over 30 years, we have been trusted by Fortune 100 and mid-size companies in financial services, telecommunications, government, automotive, healthcare, and large AI-powered Data Centers. Our platforms deliver real-time traffic analysis, enhancing performance and protecting against cyberattacks, data breaches, and blind spots.
 Why APCON, Inc.?
<ul>
<li>Join a team of skilled professionals who help shape the future through collaboration, passion, and innovation</li>
<li>We offer competitive pay and benefits to support you and your family, helping you live your best life. Enjoy work-life balance so you can thrive both personally and professionally</li>
</ul>
Benefits
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Company-paid short and long-term disability </li>
<li>Flexible spending accounts</li>
<li>Generous PTO program</li>
<li>401(K) Retirement Savings Plan with company match</li>
<li>Professional development program</li>
<li>Collaborative and innovative environment</li>
<li>On-site exercise facility</li>
</ul>
APCON, Inc. is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Offers are contingent on the successful completion of pre-employment background screenings.

<h3>Job Description</h3>
Job Title: Systems Support Engineer
Location: Melbourne, FL 60523/Jersey City, NJ/100 % Remote
Duration: Direct Hire Full Time Role
 
<ul>
<li>5 years’ experience on Realtime or Mission Critical Systems</li>
<li>Must have experience in picking up and installing fixes on live customer systems.</li>
<li>5+ years of work experience in development, customizing and delivering Energy Management Systems for Electric Power Utilities leveraging industry practices</li>
<li>5 years of experience with LINUX and Windows Operating Systems</li>
<li>SQL, shell scripting, ability to read and interpret logs &amp; debug files</li>
<li>Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.</li>
<li>Knowledgeable and Proficient in Electric SCADA, Power DMS, Transmission EMS Implementations</li>
<li>5 years of experience with C, Java &amp; Kubernetes</li>
<li>System configuration and Hands on Experience in GitHub and ClearCase</li>
<li>Proven track record of problem analysis, identification and resolution</li>
<li>Strong troubleshooting &amp; debugging skills</li>
</ul>

<h3>Job Description</h3>
Job DescriptionAbout Us&nbsp;&nbsp;At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Customer Support Engineer to be the first on the ground in SF! The RoleThis is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!&nbsp;&nbsp; Responsibilities- Be accountable for Encord’s Customer Support function, working across a wide range of innovative verticals.- Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution.- Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active.- Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering.- Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries. Feed into product roadmap by raising themes across customer usage and possible areas to improve the product.- Build strong relationships with customers to resolve queries and manage expectations. This includes technical users and C-Level executives at target organisations.- Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes. &nbsp;About you&nbsp;- Experience of working with both high-touch and low-touch accounts.- Previous support experience is desirable.- Strong customer empathy – our customers are working on important, urgent – and interesting! – problems. Someone who enjoys the customer's smile and gratitude when your skills make their life easier.- Demonstrated experience and facility with SQL and scripting languages such as Python or Ruby.- Understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity.- You love technology and being able to talk about it.- Have a growth mindset and be willing to contribute to the development of the Customer Support team.- Ability to thrive in a fast-paced, team-oriented environment.&nbsp; &nbsp; We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn. What We Offer&nbsp;&nbsp;- Competitive salary, commission and equity in a hyper growth business.- Strong in-person culture: most of our team is in the office 3+ days a week.- 18 days annual leave a year + public holidays. Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.&nbsp; Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.

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