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Under the general direction of the Executive Director, the Director of Finance at Associated Students, Inc. (ASI) has oversight of the financial, risk management and information technology operations of the organization. In collaboration with the Executive Director, the Director of Finance is delegated a high degree of responsibility to recommend and implement fiscal policies and procedures in partnership with university colleagues to ensure that ASI operates appropriately within the financial policies of the California State University (CSU) Board of Trustees and the University, while sustaining sound business practices, and strengthening the financial health of ASI.
The Director of Finance will sit as a non-voting member and serve as an advisor to the ASI Student Board of Directors, which doubles as the Sacramento State Student Government. &nbsp;&nbsp;
The ASI Director of Finance serves as ASI administrator in charge in the absence of the Executive Director.&nbsp;
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Accounting 
<ul>
<li>Oversees the supervision and management of all aspects of the functional areas of the Accounting Services department, including but not limited to accounts receivable, accounts payable, cashiering, fixed asset management, internal controls, policy development and implementation, legal, and audit compliance as well as maintenance of the general ledger.</li>
<li>Provides insight and education regarding ASI and CSU Sacramento budget and financial operations to the ASI Student Board of Directors, full-time staff, student-staff, campus partners and the student community at a level of their understanding.</li>
<li>Oversees the preparation of the annual financial statements and 990 for ASI and the Union WELL.</li>
<li>Facilitates implementation of quality standards and priority criteria for service processes.</li>
<li>Ensures a high level of customer satisfaction through assessment, staff training, and resource development. Ensures compliance with state and federal tax laws and reporting requirements.</li>
<li>Ensures compliance with all internal controls and identifies potential improvements to increase efficiency of operations and security of company assets.</li>
<li>Evaluates changes in policies, laws, and available resources for impacts and adjustments to related policies, procedures, and staff responsibilities.</li>
<li>Coordinates plans for testing, training, and implementing new and upgraded financial systems.</li>
<li>Manages corporate response to auditors during the annual external audit, CSU audits, and other agency audits.</li>
<li>Prepares reports and supporting documentation for year-end financial statements and state and federal income tax filings.</li>
<li>Reviews and approves internal audits of petty cash, change funds, and inventories of assets and resale products.</li>
<li>Responsible for all cash management activity within the organization to meet short and long-term financial requirements.&nbsp;</li>
<li>Examines and translates financial information related to specific business decisions, reports on operating results, cash flow, financial forecasts, restricted fund activities, investments and related issues.</li>
<li>Examines investments and consults with appropriate staff and investment managers regarding investment needs and maximization of investment income.&nbsp; Makes investment recommendations to the Executive Director.</li>
<li>Provides on-site accounting support for departmental special events (i.e. regattas, ski swap, etc.) as required.</li>
</ul>
Long Term Financial Planning, and Forecasting
<ul>
<li>Develops financial forecasts to determine necessary funding levels for ASI regarding distribution/allocation of fiscal resources.</li>
<li>Monitors the use of student fee revenue and recommends timing and levels of necessary fee increases.</li>
<li>Develops long-term capital funding plans and budgets including maintaining appropriate reserve increases.</li>
<li>Manages investment and banking operations.&nbsp;</li>
<li>Advises Executive Director on all financial matters.</li>
</ul>
Fiscal Services
<ul>
<li>Serves as an advisor to the ASI Student Board of Directors. Provides guidance and support to all elected ASI student officers, especially the ASI Student Vice President of Finance, in the fulfillment of their responsibilities, and to student club and organization officers on the use of ASI funds.</li>
<li>Organizes, directs and supervises the preparation of ASl's annual budget in accordance with the guidelines provided by the ASI Finance and Budget Committee.</li>
<li>Implements the approved budget, and works with ASI department directors to ensure that operations remain within the scope of the approved budget.</li>
<li>Coordinates with the ASI Student Vice President of Finance in the annual budget review process.</li>
<li>Develops and presents ASI budget to the ASI Student Board of Directors and reports on budget status throughout the year to the Student Board of Directors.</li>
<li>Oversees the management of corporate bank accounts.</li>
<li>Oversees internal audit plan; acts as liaison to external audit firm.</li>
<li>Monitors gifts and donations, sales tax liability, fixed asset management and inventory, insurance coverage, and contractual agreements that bind ASI.</li>
<li>Serves as a key resource to ASI Student Government/ASI Student Board of Directors regarding fiscal policies, procedures, and processes.</li>
<li>Fulfills ASl's responsibilities as fiscal agent for the State Hornet Newspaper and Union WELL.</li>
<li>Manages services as agreed upon in the Memorandums of Understanding, including completing and overseeing the financial transactions, record keeping, account collections and financial statements.</li>
<li>Maintains and update the Financial Policy Manual.</li>
</ul>
Committees
<ul>
<li>Serves as a member of the ASI Management Work Team</li>
<li>Serves as a non-voting member of the ASI Finance and Budget Committee</li>
<li>Serves as a non-voting member of the ASI Student Board of Directors</li>
<li>Serves as a member of the AOA Business and Financial Services Committee</li>
<li>Serves as a member of the Student Affairs Manager Group; attends all meetings</li>
</ul>
ADMINISTRATION
<ul>
<li>Ensures effective day-to-day oversight of central corporate functions, including strategic planning, organizational effectiveness, risk management, corporate records, and infrastructure.</li>
<li>Complies with ASI policies, practices and procedures in leading, supervising and managing the ASI Accounting Services department.</li>
<li>Increases the operational strength of the organization through supporting staff professional development.</li>
<li>Supervises the Information Technology team to deliver technical support, network administration, information security, and procurement.&nbsp; Recommends technology strategies and solutions by evaluating organization needs, identifying problems, evaluating trends, and anticipating requirements.</li>
<li>Follows all relevant university policies, procedures, and guidelines including, but not limited to, safety, civility, information security, and non-discrimination policies and procedures.</li>
</ul>
Assessment
<ul>
<li>Develop and execute assessment of programs and/or services for areas of responsibility including, but not limited to, setting and implementing goals, evaluating outcomes and ongoing enhancement.&nbsp;</li>
<li>Participate in the overall ASI assessment planning and goal setting.</li>
</ul>
CORE COMPETENCIES 
<ul>
<li>Leading the Department: Manages and supports organizational transformation; aligns department initiatives with ASI’s mission and vision.</li>
<li>Leading Self: Adheres to the highest standards of ethics, is open to new ideas and approaches; and exhibits leadership behaviors.</li>
<li>Leading Others: Manages effective teams and work groups effectively; builds and maintains relationships.</li>
<li>Effective Communicator: Demonstrates open, honest and respectful written and verbal communication. Communicates effectively both verbally and in writing with staff, employees and public.</li>
<li>Flexible/Adaptable: Maintains effectiveness in varying work environments where circumstances and priorities are changing.</li>
<li>Resilient: Maintains high performance and composure under pressure, opposition or criticism.</li>
<li>Creativity/Innovation: Encourages new ideas and innovations in programming; questions conventional approaches.</li>
<li>Financial Management: Prepares, justifies and administers the program budget. Monitors expenditures and uses cost benefit thinking to set department priorities.</li>
<li>Policies, Process and Procedures: Acts in accordance with established guidelines; communicates and enforces Associated Students Inc. policies and procedures.</li>
<li>Partnership: Works effectively and collaboratively with campus constituencies to serve a diverse customer population.</li>
<li>Customer-Focused: proactively seeks and finds ways to provide the highest standards of service. </li>
<li>Problem-Solver: Demonstrates broad ways to analyze and handle complex problems and situations.&nbsp;</li>
<li>Cooperation: Works effectively with others in order to achieve a shared goal; follows instructions.</li>
</ul>
Minimum Qualifications
<ul>
<li>Ability to manage the quality and content of organizational finance and accounting, typically demonstrated by eight (8) years of experience managing the fiscal and administrative functions of a complex business unit or a large non-profit and/or the possession of a bachelor’s degree in accounting, finance, business administration or a related field. Relevant work experience may be substitute for required education.</li>
<li>Minimum five (5) years of experience compiling, developing, preparing and publishing comprehensive financial statements in a FASB and/or GASB environment.</li>
<li>Ability to analyze data, develop, and maintain complex statistical and management reports.</li>
<li>Ability to effectively communicate financial concepts to audiences with varying degrees of financial aptitude.</li>
<li>Supervisory experience required.</li>
</ul>
PREFERRED Qualifications
<ul>
<li>Advanced degree in accounting, finance, business administration or related field, from an accredited university. Certified Public Accountant (CPA).</li>
<li>Financial management experience in higher education or with a non-­ profit 501(c)(3) organization.</li>
<li>Demonstrated success in establishing and maintaining collegial professional relationships, and delivering first-rate customer service during their most recent five years’ work experience.</li>
<li>Experience working with a Board of Directors, preferably related to a non-profit 501(c)(3) or higher education organization.</li>
<li>Experience supervising a segment of a large information technology operation or all aspects of a small information technology operation.</li>
<li>Experience supervising a major segment of a large accounting operation, or all aspects of a small accounting operation.</li>
<li>Experience in strategic planning for an organization with a variety of departments.</li>
<li>Experience working with external auditors and resolving identified audit findings.</li>
</ul>
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to fingers, handle, feel, reach with hands and arms, talk and hear. The employee must:
<ul>
<li>Occasionally lift and/or move up to 50 pounds.</li>
<li>Must be able to climb, kneel, squat, reach overhead</li>
</ul>
WORK ENVIRONMENT 
<ul>
<li>Office setting</li>
</ul>

Director of Finance

Warren Wilson College seeks a Vice President for Finance &amp; Administration/CFO Click here to view position profile: <a href="https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf" target="_blank">https://summitsearchsolutions.com/wp-content/uploads/2023/03/WarrenWilson_VP_FinanceAdmin_CFO_Profile.pdf</a> Location: Asheville, North Carolina
The Position: The Vice President for Finance and Administration/CFO (VPFA) reports directly to the President and is a key member of the President's leadership team. The VPFA must understand and be supportive of the mission of the College and be comfortable working transparently in partnership with the President, other administrative leaders, staff and faculty, and the Board of Trustees in an environment that embraces shared governance and values collaboration. This VPFA is also responsible for the fiscal integrity and operational efficiency of the institution. The VPFA oversees the offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa Gathering, and dining services.
An Opportunity for Visionary Leadership Like many liberal arts colleges and universities, Warren Wilson College is facing challenges arising from current social, political, financial, and demographic realities. Successful navigation through these challenges requires independent colleges to move beyond conventional models that rely heavily on student tuition to fund the crucial work of higher education. The VPFA will partner with the President and other key stakeholders to leverage Warren Wilson’s unique strengths, develop an innovative plan for growing the College’s resources, and facilitate the transformation necessary to preserve the College’s distinctive mission and secure its future for generations of students to come.
The College’s VPFA must, therefore, have a distinctive set of key attributes and skills. The VPFA will:
<ul>
<li>Share the commitment of President Fernández to the mission and social impact of Warren Wilson College and will be his thought partner in developing a new strategic plan and executing a path to financial sustainability for the College.</li>
<li>Be a quick study and a strong communicator, able to comprehend, in their totality, the institution’s finances and to communicate effectively about them to the Board and shared governance groups, creating understanding and support for the College’s financial strategy and needed decisions.</li>
<li>Be able to build and present budget models that reflect possible choices and projected results, basing models on variables like enrollment, tuition revenue, tuition discount, net tuition, student retention, auxiliary income, philanthropic giving, facilities costs, employee costs, and program costs.</li>
<li>Possess acumen to assist the President by developing financial pro formas to support evaluation of current programs, proposed new programs, and potential revenue-generating initiatives and partnerships with for-profit entities.</li>
</ul>
Responsibilities: Strategy and Financial Leadership:
<ul>
<li>Serve as a member of the President’s Cabinet and advise the President and other key members of the leadership team on financial planning, budgeting, cash flow, investment priorities, and policy matters.</li>
<li>In collaboration with the President and administration develop new revenue sources to support the mission of the College.</li>
<li>Serve as the main financial liaison to the Board of Trustees and the Administration and Finance, Investment, Audit, and Building and Grounds Committees. Effectively communicate and present critical financial matters to the Board and its committees.</li>
<li>Gain the trust of administration, staff, and faculty by effectively communicating with the campus about financial issues.</li>
<li>Develop and execute a long-range financial plan for the institution that works to maintain the fiscal health of the College while simultaneously allowing for strategic growth.</li>
</ul>
Operations:
<ul>
<li>Partner with the President of the College and the Vice President of Enrollment and Marketing in developing strategies that work to increase undergraduate net tuition revenue.</li>
<li>Review the operations of the College to ensure that they are efficient and effective and determine if there are areas that can be reengineered in ways that will allow for greater economies of operation.</li>
<li>Direct and manage the assets of the College and develop and maintain systems of internal controls to safeguard financial assets of the College.</li>
<li>Guide annual budgeting process and produce financial, expense and budgeting reports.</li>
<li>Arrange for the preparation of the audited financial reports by external auditors.</li>
<li>Oversee the management of Information Technology, including critical infrastructure, cybersecurity, enterprise data and intelligence, computing hardware and software, and instructional technology.</li>
<li>Oversee the management of facilities including new construction, renovation, and non-routine maintenance.</li>
<li>Maintain oversight of Risk Management and Property Insurance and collaborate with Human Resources on the financial oversight of other insurance (including health, life, dental).</li>
</ul>
Fundraising and Endowment:
<ul>
<li>Oversee endowment investments as prescribed by the Investment Committee of the Board and advise the President and key stakeholders, including administration, on strategic use of endowment funds.</li>
<li>Partner with the Vice President of Advancement to ensure effective stewardship of gifts to the College.</li>
<li>Represent the College externally as needed, especially in banking and lease negotiations. Manage bond indebtedness and banking and auditing relationships.</li>
</ul>
Staff Supervision and Development:
<ul>
<li>Promote a culture of high performance and develop staff using a supportive, collaborative and data-driven approach.</li>
<li>Ensure all staff are customer-focused in their dealings with students, faculty, staff and others.</li>
<li>Oversee, direct, and supervise offices of accounting and finance, information technology, human resources, facilities, public safety, conferences and rentals, Swannanoa gathering, dining services and the bookstore.</li>
<li>Actively participate in the selection, hiring, training, and evaluation of direct reports, facilitate and direct the process of goal setting for direct reports, and conduct regular meetings with them to monitor workflow and offer feedback and guidance.</li>
</ul>
Qualifications: Minimum Qualifications:
<ul>
<li>Bachelor's degree in Business, Finance, or Accounting.</li>
<li>Flexible, courageous, and honest leader who can positively and productively lead strategic and tactical finance and administration initiatives.</li>
<li>Strong commitment to diversity, equity and inclusion and the ability to work effectively with a diverse staff.</li>
<li>Exceptional communication skills. Significant experience with strategic financial planning, budget modeling, and support for partnership development.</li>
<li>Demonstrated financial and administrative leader with superior analytical and management skills, able to develop sophisticated financial models and comfortable with innovative approaches to funding the College and its programs.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in Business, Finance, or Accounting.</li>
<li>Certified Public Accountant (CPA).</li>
<li>10 years of experience in a leadership role, preferably with both external audit and in-house financial management experience.</li>
</ul>
About the Institution: Warren Wilson College is a vibrant, independent college with an innovative curriculum that purposefully integrates the liberal arts and experiential learning with community engagement and work experiences to prepare students for not only professional success, but also a life of meaning. Located on a 1,135-acre campus in the Blue Ridge Mountains near Asheville, North Carolina, the College enrolls approximately 600 undergraduates and 100 graduates in a learning community committed to sustainable practices, cross-cultural understanding, and the common good.
Warren Wilson College is one of the Fiske Guide’s Top 20 “Best Buy” colleges for 2023. The College’s most popular programs are Art, Biology, Creative Writing, Conservation Biology, Environmental Studies, Global Studies, and Pre-Vet. With nearly 100 on-campus work crews and over 250 community service partners, Warren Wilson College provides an educational program that promotes curiosity and empathy and prepares graduates with skills to engage in groundbreaking scholarship, pursue meaningful careers with professional integrity, and lead purposeful lives dedicated to fostering a just, equitable and sustainable world.
Warren Wilson College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award Bachelor of Arts, Bachelor of Science, Master of Arts, and Master of Fine Arts degrees. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjuncts.
Visit <a href="https://www.warren-wilson.edu" target="_blank">https://www.warren-wilson.edu</a>.
Students choose from 21 majors, 33 concentrations, 33 minors, and four pre-professional advising areas for their academic pursuits. The College also offers a nationally renowned <a href="https://warren-wilson.edu/programs/mfa-in-creative-writing/" target="_blank">MFA Program for Writers</a>. Students are supported in and out of the classroom with their learning through a dedicated and talented faculty: 52 full-time, 15 part-time, and 47 adjunct.
Warren Wilson College is one of <a href="https://www.workcolleges.org/" target="_blank">nine work colleges in the country</a>, where all residential students are required to work on campus, and in exchange they receive money towards their tuition. Warren Wilson receives an annual grant of $2 million from the U.S. Department of Education that helps support the meaningful work experiences in which students engage.
In addition to the 1,100-acre campus classroom, laboratory, and library of natural resources which include managed forests, and native wilderness, students learn on a working farm, running a mixed crop and livestock operation with a commitment to sustainable practices which in turn provides public educational opportunities for the wider community.
Every student at Warren Wilson is also required to do community engagement, where they volunteer in the community. Focused on addressing social and environmental justice issues, Warren Wilson students are supported by the Center for Community Engagement and annually, complete over 50,000 hours with local, national, and global communities.
Leadership &amp; Governance Dr. Damián J. Fernández is the 10th president of Warren Wilson College, assuming leadership on June 1, 2023.
A Cuban immigrant and first-generation college student who grew up in Puerto Rico, Fernández comes to Warren Wilson with more than 30 years of experience in teaching and leadership positions at both private and public institutions.
Chair of the Board Lach Zemp said, “Dr. <a>Fernández</a> brings a wealth and depth of experience in higher education that is in perfect alignment with the values instilled in our students from Warren Wilson’s long legacy of excellent academics, service to community and the importance of work.”
Fernández’s aspirations for Warren Wilson College include advancing innovative programs that deepen project- and problem-based learning, growing and diversifying enrollment, addressing facilities and other institutional needs, and rethinking the traditional business model of liberal arts colleges.
“Warren Wilson’s foundational commitment to access and its pedagogy of mind, heart, and hand—learning, service, and work—are as compelling now as in 1894,” Fernández said. “Together we will push the boundaries of experiential learning for the 21st century. Warren Wilson will be a leader in the renewal of the American liberal arts college by focusing on excellence, inclusion, innovation, and impact.”
“Ours is a pivotal moment in the history of the College and our nation,” Fernández said. “Together we will ensure Warren Wilson’s future as a place that contributes to individual and community transformation for the greater good. What an honor and responsibility to be steward of that mission. I thank the Board and the community for this extraordinary opportunity.”
Fernández received his bachelor’s from the Woodrow Wilson School of Public and International Affairs at Princeton University, master’s in Latin American Studies from the University of Florida, and Ph.D. in International Relations from the University of Miami.
<a href="https://www.warren-wilson.edu/2023/02/17/warren-wilson-college-names-dr-damian-j-fernandez-as-new-president/" target="_blank">Click here</a> to learn more.
Fernández joins the governance structure of Warren Wilson College which consists of the <a href="https://www.warren-wilson.edu/about/leadership/board-of-trustees/" target="_blank">Board of Trustees</a>, the President, a group of 14 faculty and staff representatives, and the Student Government Association, in addition to committees and working groups created as needed.
To Apply: Confidential review of applications will begin immediately and continue until the position is filled. Interested candidates should submit a curriculum vitae/resume and a letter of interest.
To apply online, go to: <a href="https://theapplicantmanager.com/jobs?pos=su373" target="_blank">https://theapplicantmanager.com/jobs?pos=su373</a>
For more information or to offer recommendations: Andrea Martinez Senior Consultant <a href="https://summitsearchsolutions.com/" target="_blank">Summit Search Solutions, Inc.</a> 919-357-8766 <a href="mailto:amartinez@summitsearchsolutions.com" target="_blank">amartinez@summitsearchsolutions.com</a>
Warren Wilson College is an Equal Opportunity Employer committed to developing a campus community that reflects the full diversity of the human experience and, as such, welcomes all applicants.
Warren Wilson College does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, gender or gender identity, age, marital status, disability, or sexual orientation, in the administration of its educational policies, recruitment or admission of students, scholarship, grant or loan programs, athletic or other College administered programs, employment procedures, training programs, promotion policies or other related personnel practices.

Vice President for Finance & Administration/CFO

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

ERCO is looking for an enthusiastic Sales Manager to join our team and will be key in expanding and developing relationships with the museum community throughout the United States and Canada. This is an exciting opportunity for a museum-focused professional who is looking to advance their career with an entrepreneurial and dynamic organization. This person will be responsible for promoting ERCO products across the museum community, with a focus on the thematic museum and exhibition design market, through sales presentations, project design support, and industry events.
 Job Duties: • Actively promote ERCO products to the thematic museum and exhibition design community including architects, lighting designers and specifiers, exhibit designers, and other applicable persons that are either directly or indirectly engaged within this market. • Support Market Manager of Culture Cluster on large-scale demonstrations, events, and development of presentations. • Cultivate new relationships and develop/enhance existing relationships to increase ERCO’s brand awareness in the market. • Successfully secure lighting specifications through development of strong end user or specifier relationships. • Represent ERCO at industry events including tradeshows, conferences, and professional committees or organizations which may include events over weekends. • Evaluate and report sales activities within the assigned market. • Establish and maintain positive relationships with customers, suppliers and employees at all levels. • Develop and support domestic and international specifications through superior project management practices and collaboration. • Prepare forecasts, budgets, and other projections as required. • Keep senior management informed of economic, competitive, and other factors affecting the market with recommendations for improvements/changes. • Telecommuting permitted in location with access to major markets for ERCO products. • Travel 30-50% and required to work in various locations throughout the US.
Requirements: • Bachelor’s Degree in Architectural Design or Architectural Lighting Design • 5 years minimum experience in Lighting Design or Lighting Sales

ERCO Lighting, Inc.

Culture Cluster Manager

Hearst Media Production Group (HMPG) is seeking a National Sales Manager that will drive sales efficiency and performance through effective management of tools, data, and internal processes aligned to Sales leadership’s strategy for title sponsorships, integrations, and branded content for national, unscripted programming. &nbsp;This role combines hands-on management of the Business Development team with rigorous KPI analysis to optimize prospecting activity, conversion rates, and pipeline health to consistently meet or exceed revenue and margin targets. &nbsp;The ideal candidate has a combination of leadership skills, business acumen, and creative thinking to effectively manage and motivate the Business Development team, and collaborate cross functionally with HMPG Leadership, Production, Business Affairs, and Finance.
This position reports to the Senior Vice President, Managing Director of Sales and is in office five (5) days at our Hearst offices located in Charlotte, NC. &nbsp;Relocation assistance available.
Responsibilities
<ul>
<li>Own day-to-day sales pipeline management: identify, research, prioritize, and equitably assign targets to maximize coverage and effectiveness</li>
<li>Provide oversight and coaching of the Business Development team to hit outbound activity targets (calls, emails, meetings), qualify opportunities, and remove barriers to advance deals</li>
<li>Manage third-party partners, including onboarding, goal-setting, performance oversight, and compliance with company standards</li>
<li>Support the rollout and implementation of new business opportunities developed by Sales management, translating strategy into action</li>
<li>Lead creative implementation and strategic reviews of proposals and pricing with attention to production timing, costs, and alignment with Sales management’s revenue targets</li>
<li>Govern Salesforce CRM: conduct regular audits for consistency, accuracy, and reliability; implement strategic automations, custom fields, and dashboards to surface insights to Sales leadership; train and upskill the Business Development team on efficient use of sales tools and CRM best practices</li>
</ul>
Qualifications
<ul>
<li>8+ years of relevant business development and/or sales management experience with a demonstrated ability to achieve sales targets within an agency/media company or branded content studio experience required</li>
<li>Proficient in building media packages, sponsorships, and sales presentations</li>
<li>Problem-solver focused on results-driven solutions&nbsp;</li>
<li>Strong verbal and written communication, interpersonal skills, and the ability to support a high-energy sales culture that fosters success, enthusiasm, and a winning atmosphere</li>
<li>Willingness and ability to travel client pitches and meetings&nbsp;</li>
<li>Advanced proficiency in Salesforce and willingness to learn other tools / software such as Winmo, Monday.com, etc., to support the sales process</li>
</ul>
Education
<ul>
<li>Related experience and/or training considered as well as a combination of education and experience</li>
<li>HMPG is a proud supporter of military veterans. Related military training and experience will be considered</li>
</ul>
Diversity Statement
At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.
Benefits
Hearst Television's benefit programs are modern, flexible and designed to focus on you. As a Hearst Television employee, you and your spouse or partner or dependents would have access to the following benefits.
<ul>
<li>Medical | Dental | Vision</li>
<li>401(k) matching</li>
<li>Emotional Wellness Support</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>LGBTQ+ Health Services</li>
<li>Additional benefits to meet your and your family's needs</li>
</ul>
About Company
<a href="http://www.hmpg.com" target="_blank">Hearst Media Production Group</a> (HMPG), a business unit of Hearst Television, is an independent producer and distributor of original programming for TV stations, broadcast and cable networks and streaming services. HMPG produces hundreds of hours of Emmy® Award-winning programming annually across linear, streaming, digital and social media platforms for domestic and international distribution in 100 countries. Its popular weekly educational/informational (E/I) programming blocks air weekends nationwide including “Weekend Adventure,” on ABC stations; “CBS WKND,” on the CBS Network; “The More You Know,” on the NBC Network; “One Magnificent Morning,” on the CW Network; “Mi Telemundo” on the Telemundo Network and “Go Time” on independent stations. HMPG also produces and/or distributes a diverse slate of other programming and content including the company’s dedicated FAST channels Xplore, The Jack Hanna Channel, Rovr Pets, and Lucky Dog Channel, available on some of the most popular smart TVs and streaming platforms. HMPG has offices in New York, Los Angeles, and Charlotte. HMPG is represented by United Talent Agency.

Hearst Media Production Group, LLC

National Sales Manager

The Director of Development is an updated position reporting to the President, Chief Professional Officer. In addition to managing traditional corporate relationships and workplace campaigns, the Director will manage the development and implementation of comprehensive new strategic initiatives to maximize revenue and create a strong pipeline of new and recurring donors through a major gifts initiative. Key to the success in this role will be the engagement, cultivation, solicitation, and stewarding of individual donors who can give $10,000 or more in support of the mission of UWCJ.
Major Gifts Responsibilities
<ul>
<li>Develop strategies to successfully identify, explore, cultivate, solicit, and steward new individual major gift donors.&nbsp; &nbsp;</li>
<li>Seek and secure new donors of annual gifts of $10,000 or more through a moves-management system</li>
<li>In addition to requesting annual major gifts, explore ways in which donors can support building a more sustainable future for UWCJ through transformational planned gifts</li>
<li>Maintain an active portfolio of 100-125 identified priority prospects&nbsp;</li>
<li>Conduct highly personalized cultivation and individualized gift requests</li>
<li>Utilize prospect research to identify and qualify new major gift prospects and to develop effective briefing documents including giving history and estimated capacity</li>
<li>Develop, plan, and participate in strategic small cultivation events and larger donor stewardship events</li>
<li>Create meaningful opportunities for stewarding major gift donors</li>
<li>Ensure a high-quality, donor experience through regular correspondence, personalized proposals, and timely acknowledgments.</li>
</ul>
Corporate Giving and General Responsibilities
<ul>
<li>Set stretch annual fundraising targets across all giving levels.</li>
<li>Manage and develop new corporate partnerships and workplace campaigns, including community-level individual workplace giving.</li>
<li>Plan and organize events for fundraising and Women United members.</li>
<li>Collaborate with senior staff and volunteers to provide strategic guidance in communications to donors.</li>
<li>Ensure a high-quality donor experience through regular correspondence, professional proposals, and timely acknowledgments.</li>
<li>Track prospect activity by maintaining accurate reports on relationship-building progress and donor support.</li>
<li>Represent UWCJ at external community functions and events&nbsp;</li>
<li>Perform other duties as assigned</li>
</ul>
Qualifications
<ul>
<li>Three to five years’ experience managing donor relationships with proven track record of successfully closing five- and six-figure gifts&nbsp;</li>
<li>Strong interpersonal and relationship-building skills and a proven ability to create and foster excellent relationships between donors and the organization</li>
<li>Excellent communication skills, both written and oral; ability to influence and engage donors and volunteers</li>
<li>Demonstrated ability to craft highly customized pitches and proposals</li>
<li>Exceptional organizational and time management skills, paying close attention to detail.</li>
<li>Proficiency in leveraging technology for fundraising and using data to inform performance metrics.</li>
<li>High energy and a professional, resourceful style.</li>
<li>Comfort in asking individuals to commit their resources to support the organization’s mission.</li>
<li>Effective and respectful communication in person, on the phone, and via email/text with donors, board members, volunteers, and colleagues.</li>
<li>Demonstrated ability to work in a fast-paced environment, meet concurrent deadlines and collaboratively manage multiple tasks.</li>
<li>High integrity, initiative, and resourcefulness</li>
<li>Passion for the mission of UWCJ and a strong commitment to its core values&nbsp;</li>
<li>Proficiency with office technology and donor information systems&nbsp;</li>
<li>Ability to travel in the region as needed</li>
<li>Bachelor’s degree required</li>
</ul>

United Way Central Jersey

Director of Development

<h3>Job Description</h3>
Job Description
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your Role:
As a Customer Success Representative (CSR), you are looking to enter into the world of Customer Success and Account Management. You will work directly with Global Relay's existing SMB customers and will be handling all account management, reconciliation, upselling, and general customer service related inquiries. The CSR will work closely with internal stakeholders to provide exceptional customer service to our customers. 
Your Job:
<ul>
<li>Provide world class service in handling and resolving customer enquiries</li>
<li>Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues</li>
<li>Update and maintain Salesforce CRM</li>
<li>Understand and explain features and benefits of Global Relay services</li>
<li>Identify sales and upsell opportunities to existing customers</li>
<li>Help assist senior team members with administering projects and tasks</li>
<li>Manage the ongoing relationship between Global Relay and SMB accounts by developing strong relationships</li>
</ul>
About You:
<ul>
<li>Degree or Diploma and/or 1 year of Account Management or Customer Service experience</li>
<li>Demonstrates ability to assess customer needs and deliver appropriate solutions</li>
<li>Professional business manner with the ability to comfortably interact with various executive business levels</li>
<li>Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail</li>
<li>Excellent verbal and written communications skills</li>
<li>Resourceful with strong problem-solving skills</li>
<li>Enthusiastic, strong worth ethic and positive attitude</li>
</ul>
Compensation: 
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range$50,000—$60,000 USD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com" target="_blank">www.globalrelay.com</a>.

Customer Success Representative

<h3>Job Description</h3>
Job Description
The Customer Success Representative (CSR) will report to AstroNova’s Product Identification Customer Success Manager or Director. The responsibilities include providing world-class experience to AstroNova’s customer base starting from initial onboarding and subsequent adoption and expansion with an overall goal of retention and recurring revenue growth from the installed base.
The CSR is responsible for the overall retention of customers in their assigned territory together with the field-based Territory Sales Manager (TSM). The CSR is the owner of company’s relationship with the customers and their main point of contact to oversee proper onboarding and meet their ongoing needs for printing supplies and services. These customers may include contract customers needing annual renewals or anyone ordering labels &amp; tags, inkjet ink cartridges, toners, drums, thermal transfer ribbons and other printing supplies on an as-needed basis. 
This position is primarily located at AstroNova’s sales office and headquarters in West Warwick, RI with opportunity to work remotely up to 2 days in a week at their manager’s discretion. The CSR will be required to provide highly professional customer support, quotations, creation of new label part numbers, pricing and order processing and contract renewals assistance through friendly and courteous email and telephone assistance. Mastery of customer relationship management (CRM) software, Microsoft Office, RingCentral phone system, customer service software and order processing (ERP) software is essential.
Duties and Responsibilities 
<ul>
<li>Achieve account retention goals for your assigned territories/accounts as set by management and/or mandated by the company’s Strategic Development Planning process (SDP)</li>
<li>Interacts via email and telephone with existing customers based on information presented in the CRM &amp; ERP software, providing the highest level of customer service.</li>
<li>Takes over new customer relationships after Sales team completes the hand-off after closing and booking of initial orders.</li>
<li>Oversees customer onboarding in coordination with Technical Support team and ensure that the customers are able to use AstroNova printing solutions to meet their business goals.</li>
<li>Builds client loyalty over time and acts as a key point of contact to coordinate technical issues, including logging cases and facilitating communication with the technical teams when needed.</li>
<li>Conducts regular account reviews based on client tiering maintain strong relationships, ensure satisfaction, and proactively identify additional needs such as consumables or support.</li>
<li>Makes outbound calls and emails to existing customer base to inform them of new products, offers and promos, and periodic check-ins to maintain close relationships with customers.</li>
<li>Maintains the customer database, updates account information on a regular basis, and coordinates with Territory Sales Managers and Technical Support team members to meet the requirements of the account over the customer lifecycle.</li>
<li>Connects customers to the Technical Support Department as needed.</li>
<li>Processes customers’ orders for all consumables as top priority and with sense of urgency.</li>
<li>Estimates the date of delivery to the customer, based on knowledge of the company’s production and delivery schedules, and provides support and communication in the event of any delays.</li>
<li>Creates and quotes new label part numbers to meet evolving needs of existing customers and/or driven by material obsolescence from suppliers.</li>
<li>Manages all contract renewals for materials and services including BPOs, MRCs, Extended Warranties and CSPs.</li>
<li>Conducts training/coaching of other Customer Success Executives to educate them on customer relationship building and retention strategies and tactics</li>
<li>Uncovers Expansion opportunities within existing accounts and alerts the Sales team to go and close.</li>
<li>Takes timely action and leverage company’s internal resources to address any customer dissatisfaction issues that may put an account at risk.</li>
<li>Advocate for the customer internally to improve company’s products and services to support a continuous improvement culture.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Required Education and Experience 
<ul>
<li>2-4 years of experience providing world class customer service in a related field</li>
<li>Exceptional organization, communication and interpersonal skills.</li>
<li>Consultative telephone sales skills.</li>
<li>Can-do attitude.</li>
<li>Energetic self-starter with superb work ethic.</li>
<li>Strong business ethics.</li>
<li>Proficiency in MS Office and ability to learn new software systems rapidly.</li>
</ul>
Additional Preferred Skills, Experience, and Certifications
<ul>
<li>Experience with ERP and CRM software systems</li>
</ul>
Training 
The Customer Success Representative will attend a product training session in our manufacturing facility upon commencement of employment. The training program will continue thereafter and span approximately 5-6 weeks, during which on-the-job training will be provided.
Physical Requirements
<ul>
<li>This position is mostly sedentary and requires standing or sitting at a fixed worked station and desk.</li>
</ul>
Special Working Conditions / Travel Requirements
This job operates in a professional office (80%) and home office (20%) environment. This role routinely uses standard office equipment such as laptop computers, RingCentral phones and webcams. Up to 10% travel is expected for this position for supporting exhibitions and customer visits.

<h3>Job Description</h3>
Job Description
Are you the type of person who thrives in a fast-paced environment, loves solving problems, and enjoys connecting with people? If so, we want you on our team!
As a Customer Success Specialist, you'll play a key role in ensuring our customers have a seamless and positive experience. You'll be the go-to expert for answering questions, troubleshooting issues, and building lasting relationships. We're looking for someone who is driven, adaptable, and a natural problem solver—someone who takes ownership, communicates effectively, and gets things done.
What You’ll Do
<ul>
<li>Keep customer interactions organized and up to date in Salesforce (CRM)</li>
<li>Build and maintain strong relationships—both with customers and internal teams</li>
<li>Listen actively, think critically, and provide timely, accurate solutions</li>
<li>Help customers succeed by offering the right solutions and insights</li>
<li>Identify opportunities for growth—introduce customers to additional products and services that could benefit them</li>
</ul>
What We’re Looking For
<ul>
<li>Bachelor’s or Associate’s degree required</li>
<li>Strong verbal and written communication skills</li>
<li>Tech-savvy—familiarity with Salesforce (or other CRMs) and Excel is a plus</li>
<li>Fast and efficient—40+ WPM typing speed preferred</li>
<li>A problem solver who can multitask, prioritize, and manage time effectively</li>
<li>Someone who is eager to learn, adaptable, and thrives under pressure</li>
</ul>
This Role is for You If…
✅ You’re the go-to person when something needs to get done, and get done well ✅ You love staying organized and keeping things running smoothly ✅ You can balance professionalism with personality—you know when to have fun and when to focus ✅ You’re always looking for ways to help, improve, and contribute beyond just the job description ✅ You think ahead and take initiative rather than waiting for direction
This Role is NOT for You If…
❌ You don’t like collaborating or being part of a team ❌ You struggle to stay calm under pressure ❌ You prefer a role with little to no customer interaction
A Day in the Life at impac
Picture this: You walk into the office and grab a fresh cup of coffee. The kitchen is stocked with snacks, and the team greets you with a smile. You catch up on your weekend stories before jumping into your work—answering customer inquiries, problem-solving, and finding new ways to make the customer experience even better. Around here, we work hard, move fast, and support each other like family.
Compensation &amp; Benefits
<ul>
<li>$45K - $50K (based on experience)</li>
<li>401K with company match</li>
<li>16 days PTO in your first year</li>
<li>7 additional paid holidays</li>
<li>Company-paid life insurance</li>
<li>Medical insurance options</li>
<li>Company-paid training &amp; continuing education</li>
</ul>
If you’re hungry to grow, humble enough to learn, and smart about how you work, we want to meet you. Apply today and let’s build something great together!
Company DescriptionWe’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management. 
<h3>Company Description</h3>
We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.

<h3>Job Description</h3>
Job DescriptionDescription:
Position: Customer Success Representative
Division: Business Services
Company: Civix
Civix delivers software and services to transform the public sector, including solutions in the elections, ethics, business registration, and grants administration areas. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve.
 
Civix is a dynamic and growth-oriented software company committed to delivering cutting-edge solutions to our clients. We pride ourselves on our innovation, commitment to customer success, and operational excellence. 
Our Business Services solutions help governments interact effectively, efficiently and seamlessly with business customers. Civix is looking for a Customer Success Representative to join our team within the Business Services division —someone who thrives in a client-facing role, enjoys problem-solving, and is passionate about supporting users throughout their software journey.
Position Summary
The Customer Success Representative provides comprehensive software support and technical assistance to our state agency clients. This role is responsible for diagnosing and resolving client issues in a timely, professional manner—working independently or collaboratively with team members to ensure effective resolution and client satisfaction
Key Responsibilities
<ul>
<li>Serve as the main point of contact for client inquiries and issues related to Civix Business Services software.</li>
<li>Build and maintain strong relationships with clients, earning their trust and representing Civix’s core values.</li>
<li>Respond to client inquiries and resolve issues promptly, communicating solutions clearly via email and phone.</li>
<li>Accurately document all client interactions in designated client management systems to ensure transparency and effective issue tracking.</li>
<li>Manage and prioritize open support cases in accordance with established policies and service levels.</li>
<li>Assess technical issues and escalate to senior staff or appropriate departments when additional expertise is required.</li>
<li>Collaborate with internal teams, departments, and divisions on matters related to supported software applications.</li>
<li>Engage with clients to understand their processes and provide informed guidance on business requirements.</li>
<li>Conduct minor business analysis independently or with team members to evaluate and implement client update requests.</li>
<li>Translate client requirements into clear, actionable items for the development team if needed. </li>
<li>Partner with software developers to troubleshoot and resolve technical issues.</li>
<li>Perform quality assurance (QA) and testing of software updates and system enhancements.</li>
<li>Develop and maintain user-facing documentation and training materials.</li>
<li>Deliver end-user training on system functionality, both remotely and in person.</li>
<li>Travel to client sites to conduct in-person training sessions (must meet U.S. entry requirements).</li>
</ul>
 
Requirements:
Required Skills &amp; Experience
<ul>
<li>A strong passion for delivering exceptional client service</li>
<li>Proven experience providing software support and/or training to end users</li>
<li>Excellent interpersonal and communication skills, with the ability to build rapport and convey technical concepts clearly</li>
<li>Strong organizational skills with the ability to manage and prioritize multiple tasks in a fast-paced, technical environment</li>
<li>Solid analytical and problem-solving abilities</li>
<li>Ability to work independently as well as collaboratively within a team setting</li>
<li>Consistently maintains a positive, professional demeanor under pressure</li>
<li>Exceptional written, verbal, and phone communication skills</li>
<li>A proactive, can-do attitude with a strong service-oriented mindset</li>
<li>Willingness and ability to travel to the United States, as required</li>
</ul>
 
Preferred Qualifications
<ul>
<li>Experience working with state government agencies.</li>
<li>Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps</li>
<li>Experience collaborating in an agile software development environment</li>
</ul>
 
Education
<ul>
<li>Diploma or Bachelor’s Degree in a relevant field (e.g., Information Technology, Business Administration, Public Administration, or a related discipline).</li>
<li>Equivalent combination of education and relevant work experience may be considered</li>
</ul>

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