<h3>Job Description</h3>
Job DescriptionCompany Description 
Sharpcontra – About Us At Sharpcontra, we are dedicated to delivering excellence in every project we undertake. Located in San Antonio, TX, we pride ourselves on fostering a culture of innovation, collaboration, and professional growth. Our team thrives on challenge, values integrity, and is committed to shaping the future of our industry.
Job Description 
Job Description: We are seeking a highly skilled and motivated Customer Service Trainer to join our San Antonio team. In this role, you will be responsible for training, coaching, and developing our customer service team to ensure exceptional client experiences and operational excellence.
Responsibilities:
<ul>
<li>
Conduct onboarding and ongoing training sessions for new and existing customer service representatives.
</li>
<li>
Develop training materials, manuals, and resources to support learning initiatives.
</li>
<li>
Monitor team performance and provide feedback to enhance skills and productivity.
</li>
<li>
Collaborate with management to identify training needs and implement solutions.
</li>
<li>
Foster a positive and professional learning environment that encourages growth.
</li>
</ul>
Qualifications 
Qualifications:
<ul>
<li>
Proven experience in customer service, preferably in a training or coaching role.
</li>
<li>
Strong communication and presentation skills.
</li>
<li>
Ability to assess team performance and implement effective training strategies.
</li>
<li>
Detail-oriented with excellent organizational and problem-solving skills.
</li>
<li>
Proficiency in MS Office or related tools.
</li>
</ul>
 Additional Information 
Benefits:
<ul>
<li>
Competitive salary range of $57,000 – $63,000.
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training and development programs.
</li>
<li>
Full-time, permanent position with standard company benefits.
</li>
</ul>

Customer Service Trainer

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us Beloform is a forward-thinking company committed to driving innovation and excellence in every project we undertake. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and professional growth thrive. Our team is dedicated to delivering high-quality solutions while supporting the career advancement of our employees.
Job Description 
Job Description: Beloform is seeking a skilled and motivated Customer Service Trainer to join our team. In this role, you will be responsible for developing, implementing, and delivering comprehensive training programs to enhance the performance and skills of our customer service team. You will play a key role in ensuring that our employees consistently provide exceptional service while maintaining our company’s standards of excellence.
Responsibilities:
<ul>
<li>
Design and deliver engaging training programs for customer service representatives.
</li>
<li>
Assess training needs and develop customized learning plans.
</li>
<li>
Monitor and evaluate employee performance to identify areas for improvement.
</li>
<li>
Provide ongoing coaching and support to enhance team skills and knowledge.
</li>
<li>
Collaborate with management to update training materials and ensure alignment with company policies.
</li>
<li>
Maintain training records and prepare reports on program effectiveness.
</li>
</ul>
Qualifications 
Qualifications:
<ul>
<li>
Proven experience in customer service and training roles.
</li>
<li>
Strong communication, presentation, and interpersonal skills.
</li>
<li>
Ability to motivate and inspire team members.
</li>
<li>
Knowledge of customer service best practices and performance metrics.
</li>
<li>
Strong organizational and problem-solving abilities.
</li>
<li>
Bachelor’s degree or equivalent experience preferred.
</li>
</ul>
 Additional Information 
Benefits:
<ul>
<li>
Competitive salary of $54,000 – $61,000 per year.
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Skill development through structured training programs.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Full-time employment with comprehensive benefits.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Chats Cloud Cover, we specialize in delivering innovative communication and technology solutions that empower businesses to connect seamlessly. Our mission is to simplify digital communication through cutting-edge strategies, collaborative teamwork, and a commitment to excellence. Based in Cincinnati, we’re driven by creativity, precision, and the pursuit of growth — both for our clients and our team.
Job Description 
Job Description
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing, developing, and delivering effective training programs for our customer support staff. This role is perfect for someone passionate about communication, customer satisfaction, and professional development. You will play a key role in shaping how our service teams interact with clients and uphold the company’s standards of excellence.
Responsibilities
<ul>
<li>
Design and implement customer service training programs for new and existing employees.
</li>
<li>
Conduct workshops, role-playing sessions, and ongoing coaching to improve communication and problem-solving skills.
</li>
<li>
Evaluate training effectiveness through performance metrics and feedback analysis.
</li>
<li>
Collaborate with management to identify training needs and develop relevant materials.
</li>
<li>
Maintain up-to-date knowledge of company policies, products, and customer service best practices.
</li>
<li>
Foster a positive and motivating learning environment for team members.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Communication, Business Administration, Education, or related field (or equivalent experience).
</li>
<li>
Minimum of 2 years of experience in customer service training or team leadership.
</li>
<li>
Strong presentation and interpersonal communication skills.
</li>
<li>
Proficiency in developing training materials and delivering engaging sessions.
</li>
<li>
Analytical mindset with the ability to assess training results and performance improvement.
</li>
<li>
Excellent organizational and time-management abilities.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($55,000–$62,000 per year)
</li>
<li>
Opportunities for career growth and internal advancement
</li>
<li>
Supportive and collaborative work environment
</li>
<li>
Comprehensive training and development resources
</li>
<li>
Paid time off and performance-based incentives
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us – Sphirea Plus
At Sphirea Plus, we transform ideas into actionable strategies and results. As a dynamic project-driven company based in Atlanta, GA, we specialize in delivering comprehensive solutions across various industries, ensuring our clients' visions are executed with precision and excellence. Our team is composed of dedicated professionals who thrive in collaborative environments, prioritize innovation, and are committed to sustainable growth. We believe in empowering our people and cultivating a workplace culture rooted in integrity, excellence, and continuous development.
Job Description 
Job Description
We are seeking a Customer Service Trainer to lead, design, and deliver training programs that enhance our customer service team’s performance. The ideal candidate will be responsible for improving service quality through effective coaching, onboarding processes, and continuous learning development. If you are passionate about team development and driving service excellence, we want to hear from you.
Responsibilities
<ul>
<li>
Develop and implement engaging training materials and workshops for new and existing customer service staff.
</li>
<li>
Conduct onboarding sessions and orientation programs for new hires.
</li>
<li>
Monitor team performance and provide ongoing coaching to enhance service delivery.
</li>
<li>
Collaborate with department managers to assess training needs and develop tailored learning solutions.
</li>
<li>
Evaluate the effectiveness of training sessions and adjust programs as necessary.
</li>
<li>
Maintain up-to-date knowledge of company services, procedures, and compliance requirements.
</li>
<li>
Facilitate feedback sessions and training assessments to ensure continuous improvement.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Proven experience as a Customer Service Trainer or similar role.
</li>
<li>
Strong understanding of customer service principles, call center operations, and performance metrics.
</li>
<li>
Excellent communication and presentation skills.
</li>
<li>
Ability to motivate and inspire teams with a positive, coaching-oriented attitude.
</li>
<li>
Organizational and time management skills with attention to detail.
</li>
<li>
Proficiency in MS Office and learning management systems (LMS) is a plus.
</li>
<li>
Bachelor’s degree in Business, Communications, HR, or a related field preferred
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary range of $58,000 – $63,000 per year.
</li>
<li>
Opportunities for internal growth and professional development.
</li>
<li>
Skills-based training and ongoing support.
</li>
<li>
Positive and collaborative work environment.
</li>
<li>
Paid time off, holidays, and comprehensive benefits package.
</li>
<li>
Access to leadership development initiatives and performance rewards.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Chats Cloud Cover, we provide cutting-edge business support solutions with a focus on seamless operations, administrative efficiency, and client satisfaction. Our team thrives on delivering tailored assistance to ensure businesses run smoothly and efficiently. With a strong foundation in professional services and operational management, we are committed to building long-term partnerships with our clients and fostering a collaborative and results-driven workplace.
Job Description 
Job Description Chats Cloud Cover is seeking a dedicated and experienced Customer Service Trainer to develop and implement training programs for our customer service representatives. The ideal candidate will be responsible for enhancing team performance, improving customer experience standards, and ensuring alignment with the company's service goals and best practices.
Key Responsibilities
<ul>
<li>
Design and deliver engaging training sessions for new hires and existing staff.
</li>
<li>
Develop and update training manuals, materials, and performance tools.
</li>
<li>
Evaluate employee performance and provide targeted coaching and support.
</li>
<li>
Collaborate with customer service leadership to assess training needs and process improvements.
</li>
<li>
Monitor quality assurance results and provide actionable feedback.
</li>
<li>
Ensure consistency in messaging and service delivery across teams.
</li>
<li>
Lead workshops and role-play scenarios to enhance communication and problem-solving skills.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Business, Communications, Education, or related field preferred.
</li>
<li>
2+ years of experience in training, coaching, or managing within a customer service environment.
</li>
<li>
Excellent presentation, communication, and interpersonal skills.
</li>
<li>
Strong analytical and organizational abilities.
</li>
<li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
</li>
<li>
Ability to work independently and collaboratively in a fast-paced environment.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($60K–$65K)
</li>
<li>
Growth and career development opportunities
</li>
<li>
Supportive and professional team culture
</li>
<li>
Paid time off and company holidays
</li>
<li>
Health, dental, and vision insurance options
</li>
<li>
Comprehensive onboarding and continuous training programs
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us At Nexmos Design, we are committed to delivering exceptional customer experiences through innovative design and service excellence. Based in Columbus, OH, our team combines creativity, strategy, and precision to craft solutions that align with our clients’ unique needs. We believe that outstanding customer service is the foundation of long-term success, and we are looking for a motivated Customer Service Trainer to help us strengthen this core value.
Job Description 
Job Description
We are seeking a skilled and proactive Customer Service Trainer to design, implement, and oversee training programs for our customer service team. The successful candidate will be responsible for developing training materials, conducting sessions, and evaluating the effectiveness of customer service strategies to ensure consistency and excellence across all customer interactions.
Responsibilities
<ul>
<li>
Develop and deliver comprehensive training programs for new and existing customer service staff.
</li>
<li>
Evaluate individual and team performance to identify areas for improvement.
</li>
<li>
Provide coaching and feedback to customer service representatives.
</li>
<li>
Create training manuals, materials, and documentation.
</li>
<li>
Collaborate with management to align training strategies with company goals.
</li>
<li>
Monitor customer service metrics and use data to guide training improvements.
</li>
<li>
Ensure compliance with company policies and customer service standards.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Proven experience as a Customer Service Trainer, Team Leader, or similar role.
</li>
<li>
Excellent communication, presentation, and interpersonal skills.
</li>
<li>
Strong understanding of customer service practices and performance evaluation techniques.
</li>
<li>
Ability to design engaging learning content and conduct training sessions.
</li>
<li>
High attention to detail and organizational skills.
</li>
<li>
Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred)
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($59,000 – $65,000 per year)
</li>
<li>
Professional development and growth opportunities
</li>
<li>
Supportive and collaborative work environment
</li>
<li>
Health, dental, and vision insurance packages
</li>
<li>
Paid time off and company holidays
</li>
</ul>

<h3>Job Description</h3>
Job Description
Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
We are proud to have been named the&nbsp;National Apartment Association's 2025 Top Employer in the Supplier Category.&nbsp;
Benefits that drive themselves:
<ul>
<li>Starting at $21.00, with flexibility to offer more based on experience!</li>
<li>Full Time, Monday-Friday,&nbsp;9:00am-6:00pm&nbsp;</li>
<li>Guaranteed 40 hours per week, hybrid opportunities&nbsp;available upon completion of training, and&nbsp;no weekends!&nbsp;</li>
<li>We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.</li>
<li>Complimentary gym access, meal prep services and more!</li>
<li>Employee Discount Program!&nbsp;</li>
<li>Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28&nbsp;Branches across the Country.&nbsp;</li>
<li>Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024 and 2025!</li>
</ul>
Overview
The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new employees and providing retraining to existing team members when new information or procedures are introduced. The specialist will support the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development.&nbsp;
What you will need:
<ul>
<li>Prior training experience&nbsp;</li>
<li>Excellent communication and organizational skills</li>
<li>Strong attention to detail and ability to manage multiple priorities</li>
<li>Confidence with MS Office Suite (Word, Excel, PowerPoint, Outlook) and SalesPad</li>
<li>A passion for helping others grow and succeed&nbsp;</li>
</ul>
How you will make an Impact:
<ul>
<li>Leading onboarding sessions and continuous learning initiatives</li>
<li>Creating impactful presentations, SOPs, and training materials</li>
<li>Partnering with leadership to stay aligned on evolving processes</li>
<li>Delivering one-on-one and group trainings to support knowledge and skill growth</li>
<li>Shadowing and collaborating with team leads and trainers to improve training strategies</li>
<li>Identifying trends and providing refresher training as needed.</li>
</ul>
#INDCS
Powered by JazzHR
6O5IbK6quT

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us At Bela Brand Bat, we are dedicated to redefining excellence in every project we undertake. We pride ourselves on innovation, quality, and a commitment to delivering results that exceed expectations. Our team thrives on collaboration, creativity, and a passion for making a positive impact in our industry and the communities we serve.
Job Description 
Job Description We are seeking an experienced and motivated Customer Service Trainer to join our team. In this role, you will design, develop, and deliver engaging training programs to enhance the skills and performance of our customer service team. You will play a key part in ensuring our staff are well-prepared to provide outstanding service, resolve issues efficiently, and represent Bela Brand Bat with professionalism.
Responsibilities
<ul>
<li>
Develop and implement customer service training programs, materials, and resources.
</li>
<li>
Conduct training sessions for new hires and existing team members.
</li>
<li>
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
</li>
<li>
Identify skill gaps and recommend targeted training solutions.
</li>
<li>
Collaborate with management to align training with business goals and customer expectations.
</li>
<li>
Stay updated on industry trends, customer service best practices, and training methodologies.
</li>
<li>
Provide coaching and ongoing support to team members to maintain high performance standards.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Business, Education, Communications, or a related field (or equivalent work experience).
</li>
<li>
Proven experience as a Customer Service Trainer or in a similar training/leadership role.
</li>
<li>
Strong communication, presentation, and interpersonal skills.
</li>
<li>
Ability to adapt training methods to different learning styles.
</li>
<li>
Excellent organizational and time management abilities.
</li>
<li>
Proficiency in using training tools, e-learning platforms, and Microsoft Office Suite.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary based on experience.
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Health, dental, and vision insurance.
</li>
<li>
Paid time off and holidays.
</li>
<li>
Supportive and collaborative work environment.
</li>
</ul>

<h3>Job Description</h3>
Job Details: 
Job Title: Customer Care Center Trainer
Location: Merrillville, IN 46410
Duration: 12 Months Contract to Hire 
 
Job Description: The purpose of the Trainer Customer Care Center to deliver and train in person, virtual and e-learning training modules to current Customer Care Center Management, CCC Operation Support and Customer Service Representatives, as well as all new hires in the training program. Training scope includes, but is not limited to, call management skills, care center and utility business, customer information systems e.g. CIS/DIS, business processes related to call handling, scripting, job aids, back-office work, web self-service, chat, technology enhancements and regulatory processes. This role also makes final determination on employee training and work readiness/progression status and provides supporting documentation to CC Management Team.
 
Responsibilities:
<ul>
<li>Deliver/conduct Care Center business process training to Customer Care Management, Operation Support Team, Senior Agents, and Customer Service Representatives.</li>
<li>Manage and direct the work of trainees by monitoring, tracking, and reporting on trainee performance while in training, including capturing performance documentation such as attendance, behaviours, test scores, etc. and reports overall performance to CC Operations</li>
<li>Provides 1-2-1 new hire training assessment (test) reviews and coaching along with support OJT activities.</li>
<li>Classroom management including addressing classroom distractions, technology issues, behavioural issues, etc.</li>
<li>Continuous enhancement of training by using feedback to constantly improve and develop a culture of learning.</li>
<li>Support efforts in conducting training needs analysis to address job performance problems by consulting with Care Center Managers and Team Leads on training problems and solutions.</li>
<li>Supports content review efforts and collaborates with the Quality Assurance Specialists and CCC Support Specialists in the continued development of the CSR Call Aid as the central repository for care center business process information and allows for its use as a key training tool.</li>
<li>Maintain an accurate training record system for all care center employees including training completion by training courses and/or user.</li>
<li>Develop and maintain excellent relationships with the Customer Care Center Managers, Team Leaders, Operations Support Group and Management Team</li>
<li>Members with focus on significant interaction with the Quality Assurance Team members, and other CCC Support, CCC Operations team members, and business partners for the purpose of ensuring that all care center processes are integrated appropriately.</li>
</ul>
Experience:
<ul>
<li>Written communication experience.</li>
<li>Computer skills, including, but not limited to PowerPoint, Excel and Microsoft Word; as well as experience with Teams.</li>
<li>Ability to travel.</li>
<li>Excellent training capabilities including verbal, written, interpersonal and presentation skills with emphasis on being able to convey complex business process or technical ideas effectively to trainees.</li>
<li>Ability to assist in troubleshooting, presenting workable solutions and implementing process/policy changes via training.</li>
<li>Ability to collaborate to meet common business objectives.</li>
<li>Able to deal with conflict.</li>
<li>Self-motivated, relationship builder.</li>
<li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li>
<li>Results driven.</li>
<li>Strong work ethic.</li>
<li>Ability to administer Customer Care Center guidelines.</li>
<li>Ability to develop and create innovative training solutions.</li>
<li>Verbal communications skills including listening, persuading and instructing.</li>
<li>Speaks and presents with impact.</li>
<li>Strong planning, time management and organizational skills.</li>
<li>Ability to problem solve, make sound recommendations and decisions.</li>
<li>Demonstrated success in a teamwork environment.</li>
<li>Knowledge of adult learning/behavior change methods</li>
<li>Ability to work outside business hours as needed</li>
</ul>
 
Preferred Skills:
<ul>
<li>Course design and development experience.</li>
<li>Working knowledge of e-learning software such as Captivate, etc</li>
<li>Professional Training Certification/Specialty certification.</li>
</ul>
 
Education: High School Diploma and 3 years of Training or Facilitation experience. Bachelors in communication or related field
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit <a href="http://www.ustechsolutions.com" target="_blank">www.ustechsolutions.com</a>.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
Recruiter Details:
Name: Gaurav Kejriwal
Email: <a href="mailto:Gaurav.kejriwal@ustechsolutionsinc.com" target="_blank">Gaurav.kejriwal@ustechsolutionsinc.com</a>
Internal Id: 25-44932

7,230 customer-service-trainer Jobs