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Senior Nursery Technician (9561C), College of Natural Resources - 81393About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://chancellor.berkeley.edu/guiding-values-and-principles" target="_blank">Guiding Values and Principles</a>, <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://diversity.berkeley.edu/principles-community" target="_blank">Principles of Community</a>, and <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://strategicplan.berkeley.edu/" target="_blank">Strategic Plan</a>. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://www.youtube.com/watch?v=KEjdp4CRjgg&amp;t=3s" target="_blank">supportive colleague communities via numerous employee resource groups</a> (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=http://grow.berkeley.edu/" target="_blank">grow your career</a> at UC Berkeley. Departmental Overview The Senior Nursery Technician provides facilities and horticultural expertise to support plant science research for UC Berkeley faculty, staff, and students. Under the supervision of the greenhouse manager, technicians care for plants, setup custom irrigation, lighting, and plant growth chambers for research and teaching, and perform pest control. They also assist with recordkeeping and documentation of greenhouse and field activities. Position Summary Under the general supervision of the greenhouse manager, and without direct supervision of nursery techniques, incumbent is responsible for independently prioritizing the day's activities while constantly maintaining a flexibility that may require reprioritizing assignments should equipment or operational problems arise. Incumbent is responsible for independently assessing and troubleshooting greenhouse situations and/or suggesting possible solutions to the greenhouse manager. The broader scope of maintenance and managerial duties may occasionally preclude the performance of general operational greenhouse duties. Assignments at this level require specialized knowledge and understanding of greenhouse experimental needs, equipment, irrigation, and environmental control systems. Application Review Date The First Review Date for this job is: 10/29/2025. Responsibilities 
<ul>
<li>Greenhouse Maintenance - growth chambers, equipment, nutrient pumps, autoclave operation.</li>
<li>Water Plants - including weekends and holidays, drip installation, and monitoring.</li>
<li>Greenhouse Management - recharge, chemical inventory, safety inspection.</li>
<li>Plant Propagation and Care - troubleshooting plant growth issues, and as scheduled by researchers, orient new facility users to facility and plant care standards.</li>
<li>Insect and Disease Control - weekly scouting, submit pesticide use reports to CA DPR, pesticide application.</li>
<li>Greenhouse Safety - required training on equipment, pesticides, and UCB required trainings (may be WPS worker trainer).</li>
<li>Field Work - field preparation and cleanup, t-tape and mulch installation, watering, weeding, tractor operation.</li>
<li>Purchasing - sourcing, researching, and compliance with University purchasing procedures (may be BluCard holder and fuel card user).</li>
</ul>
 Required Qualifications 
<ul>
<li>Able to perform physical labor under often strenuous conditions, including extreme heat.</li>
<li>Ability to independently lift and carry up to 40 pounds.</li>
<li>Ability to work weekend and holiday rotations as scheduled.</li>
<li>Ability to work well independently with minimal supervision and to work in a team.</li>
<li>Ability to prioritize assignments under pressure.</li>
<li>Demonstrated experience with routine greenhouse procedures.</li>
<li>Demonstrated experience with mist and irrigation set-ups.</li>
<li>Ability to access and use online forms (pdfs, Google Forms, Docs, and Sheets).</li>
<li>Effective communication and organizational skills.</li>
<li>Passing a spirometry test to wear a respirator.</li>
<li>Good work attendance record required.</li>
<li>High school diploma and/or equivalent experience/training; ability to read, write, and perform basic math calculations. </li>
<li>Six years of greenhouse, nursery, or horticulture experience; or technical gardening school education and 3 years' experience in nursery techniques.</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Experience with transgenic plants.</li>
<li>Experience with pesticide safety regulations and willingness to apply pesticides if necessary, while following all safety rules.</li>
</ul>
 Salary &amp; Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html" target="_blank">Compensation &amp; Benefits </a>website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted hourly range that the University reasonably expects to pay for this position is $25.29 (Step 3) - $26.82 (Step 6). 
<ul>
<li>This is a non-exempt, biweekly-paid position.</li>
</ul>
 How to Apply 
<ul>
<li>To apply, please submit your resume and cover letter.</li>
</ul>
 Driving Required 
<ul>
<li>Required to hold valid driver's license including for (pickup trucks), have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.</li>
</ul>
 Other Information This position is governed by the terms and conditions in the agreement for the Service Unit (SX) between the University of California and the American Federation of State, County and Municipal Employees (AFSCME). The current bargaining agreement manual can be found at: <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=http://ucnet.universityofcalifornia.edu/labor/bargaining-units/sx/index.html" target="_blank">http://ucnet.universityofcalifornia.edu/labor/bargaining-units/sx/index.html</a> 
<ul>
<li>This is not a visa opportunity.</li>
<li>This recruitment has 2 openings.</li>
</ul>
 Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Physical Exam 
<ul>
<li>Employment is contingent upon passing a spirometry test and physical for respirator clearance.</li>
</ul>
 SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://policy.ucop.edu/doc/4000385/SVSH" target="_blank">UC Sexual Violence and Sexual Harassment Policy</a> <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://policy.ucop.edu/doc/1001004/Anti-Discrimination" target="_blank">UC Anti-Discrimination Policy</a> <a href="https://apptrkr.com/get_redirect.php?id=6653801&amp;targetURL=https://policy.ucop.edu/doc/4000701/AbusiveConduct" target="_blank">Abusive Conduct in the Workplace</a> Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. To apply, visit <a href="https://apptrkr.com/6653801" target="_blank">https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&amp;JobOpeningId=81393&amp;PostingSeq=1&amp;SiteId=21&amp;languageCd=ENG&amp;FOCUS=Applicant</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-4115666be91b974fac52ed224853dab7

Senior Nursery Technician (9561C), College of Natural Resources - 81393

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Park 6 Logistic, we believe in building strong partnerships through reliability, precision, and trust. As a dynamic logistics and supply chain organization, our mission is to deliver seamless solutions that connect people, products, and progress. We take pride in maintaining an environment of integrity, professionalism, and continuous growth where every team member contributes to our collective success.
Job Description 
Job Description
We are seeking a Customer Service Trainer to enhance our customer support operations through effective training and development initiatives. This role is essential to ensuring our teams deliver outstanding service and maintain the high standards that define Park 6 Logistic. The ideal candidate will be passionate about empowering others, improving processes, and fostering a positive learning environment.
Responsibilities
<ul>
<li>
Develop and deliver engaging training programs for customer service teams.
</li>
<li>
Evaluate employee performance and identify skill gaps to tailor training solutions.
</li>
<li>
Collaborate with department leaders to implement best practices for customer engagement.
</li>
<li>
Create and maintain updated training materials and documentation.
</li>
<li>
Monitor and assess the effectiveness of training programs to ensure consistent quality.
</li>
<li>
Foster a culture of continuous improvement and professional development.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Strong communication and presentation abilities.
</li>
<li>
Excellent organizational and problem-solving skills.
</li>
<li>
Ability to inspire, motivate, and coach team members effectively.
</li>
<li>
Strong understanding of customer service principles and best practices.
</li>
<li>
Detail-oriented, proactive, and adaptable to a fast-paced environment.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive annual salary ($50,000 - $57,000).
</li>
<li>
Career growth and professional development opportunities.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training and leadership support.
</li>
<li>
Opportunities to make a real impact within a growing organization.
</li>
</ul>

Customer Service Trainer

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Signal Tru Brand, we specialize in creating powerful, lasting connections between brands and their audiences. Through strategic campaigns, engaging experiences, and clear communication, we help our clients stand out in a crowded marketplace. Our team values innovation, attention to detail, and a results-driven approach that fuels growth and inspires success.
Qualifications 
Qualifications
<ul>
<li>
Strong communication and presentation skills.
</li>
<li>
Excellent organizational and leadership abilities.
</li>
<li>
Ability to create engaging and effective training materials.
</li>
<li>
High attention to detail and commitment to quality service.
</li>
<li>
Proficiency in managing multiple projects with professionalism and efficiency.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive annual salary ($57,000 – $60,000).
</li>
<li>
Opportunities for professional growth and advancement.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training and skill development programs.
</li>
<li>
Health and wellness benefits package.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Sharpcontra, we are dedicated to redefining how businesses connect with their audiences through strategic marketing and innovative campaigns. Based in San Antonio, our firm specializes in creating effective marketing solutions that drive engagement, strengthen brand identity, and deliver measurable results. We take pride in our collaborative work environment, professional integrity, and commitment to helping both our clients and team members reach their full potential.
Job Description 
Job Description
We are seeking a motivated Customer Service Trainer to join our dynamic team in Boston. This role is key to ensuring that our customer service representatives have the tools, knowledge, and confidence to deliver exceptional service. You will design, develop, and deliver engaging training programs that strengthen communication skills, problem-solving abilities, and customer-centric values.
Responsibilities
<ul>
<li>
Develop and implement training programs tailored to customer service excellence.
</li>
<li>
Conduct workshops and individual coaching sessions to enhance employee performance.
</li>
<li>
Evaluate and monitor the effectiveness of training initiatives.
</li>
<li>
Collaborate with management to identify training needs and performance gaps.
</li>
<li>
Create instructional materials, manuals, and visual aids to support training sessions.
</li>
<li>
Promote a culture of continuous learning and professional development.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Strong communication and presentation skills.
</li>
<li>
Excellent organizational abilities and attention to detail.
</li>
<li>
Ability to inspire, motivate, and lead others through knowledge-sharing.
</li>
<li>
Strong understanding of customer engagement principles and service quality standards.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($55,000 – $59,000 per year).
</li>
<li>
Opportunities for professional growth and advancement.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training and development programs.
</li>
<li>
Flexible work options and performance-based incentives.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At NextUp Talent, we believe in empowering ambitious individuals and innovative businesses to reach their full potential. As a dynamic firm specializing in talent acquisition and business development, we connect driven professionals with organizations that inspire growth, creativity, and success. Our team thrives on collaboration, integrity, and results — building long-term partnerships that truly make a difference.
Job Description 
Job Description
We are seeking a Customer Service Trainer to join our dynamic team in Houston, TX. The ideal candidate will be responsible for designing, delivering, and improving training programs that enhance team performance and client satisfaction. This role requires a strong understanding of communication, motivation, and service excellence to inspire others to achieve their best.
Responsibilities
<ul>
<li>
Develop and conduct engaging customer service training sessions for new and existing team members.
</li>
<li>
Evaluate training effectiveness and provide ongoing coaching to improve performance.
</li>
<li>
Collaborate with management to identify skill gaps and training needs.
</li>
<li>
Create instructional materials, guides, and performance tracking tools.
</li>
<li>
Foster a positive, professional, and motivating learning environment.
</li>
<li>
Monitor team progress and provide feedback to ensure continuous improvement.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Strong communication, presentation, and interpersonal skills.
</li>
<li>
Excellent organizational and leadership abilities.
</li>
<li>
Ability to motivate and inspire others to perform at their highest potential.
</li>
<li>
Proactive attitude and commitment to professional growth.
</li>
<li>
Strong attention to detail and problem-solving mindset.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($55,000 – $60,000 annually).
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Supportive and collaborative team environment.
</li>
<li>
Comprehensive training resources and development programs.
</li>
<li>
Health and wellness initiatives.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Captura Hall, we specialize in creating exceptional experiences that connect people and brands through creativity, precision, and flawless execution. Based in Miami, FL, our company stands at the intersection of innovation and elegance, offering event solutions that inspire, engage, and leave a lasting impression. We believe that every event tells a story — and we’re committed to making each one unforgettable.
Job Description 
Job Description
Captura Hall is seeking a dynamic and motivated Customer Service Trainer to join our growing organization. In this role, you will play a key part in developing and implementing training programs that enhance the skills, knowledge, and performance of our customer service teams. You’ll work closely with department leaders to ensure all staff members deliver service that reflects our company’s high standards and values.
Responsibilities
<ul>
<li>
Design, deliver, and evaluate engaging training programs for customer service teams.
</li>
<li>
Identify skill gaps and provide tailored coaching sessions to enhance team performance.
</li>
<li>
Develop training materials, manuals, and presentations to support learning initiatives.
</li>
<li>
Monitor and assess training effectiveness to ensure continuous improvement.
</li>
<li>
Foster a positive and motivating learning environment for all participants.
</li>
<li>
Collaborate with management to align training goals with business objectives.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Strong communication and presentation skills.
</li>
<li>
Excellent interpersonal and leadership abilities.
</li>
<li>
Ability to motivate and inspire individuals and teams.
</li>
<li>
Strong organizational and time management skills.
</li>
<li>
Commitment to delivering high-quality results and improving performance outcomes.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive annual salary ($52,000 – $56,000).
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training resources and ongoing development programs.
</li>
<li>
Full-time position with stable, long-term potential.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Golden Shift Solutions, we are dedicated to empowering businesses through innovative strategies, exceptional service, and a commitment to long-term growth. Based in Philadelphia, we partner with clients across diverse industries to optimize performance, streamline operations, and unlock new opportunities for success. Our team is built on professionalism, collaboration, and a shared vision to deliver measurable results that truly make an impact.
Job Description 
Job Description
We are seeking a Customer Service Trainer to join our growing team in Philadelphia. The ideal candidate will design, implement, and deliver training programs that enhance the quality and effectiveness of our customer service teams. You will play a key role in shaping our service culture, ensuring that every client interaction reflects professionalism, empathy, and efficiency.
Responsibilities
<ul>
<li>
Develop and deliver engaging training sessions for new and existing customer service representatives.
</li>
<li>
Evaluate training needs through performance data, feedback, and observation.
</li>
<li>
Create instructional materials, guides, and resources tailored to team objectives.
</li>
<li>
Coach employees individually and in groups to improve communication, product knowledge, and service delivery.
</li>
<li>
Collaborate with management to align training strategies with company goals and client expectations.
</li>
<li>
Assess training effectiveness and continuously enhance program content and methods.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Business, Communication, or a related field (or equivalent experience).
</li>
<li>
Minimum of 2 years of experience in customer service training, coaching, or team leadership.
</li>
<li>
Strong presentation, communication, and interpersonal skills.
</li>
<li>
Ability to motivate and inspire others to deliver outstanding results.
</li>
<li>
Proven ability to analyze performance metrics and implement effective training strategies.
</li>
<li>
Excellent organizational and time management abilities.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($55,000 - $59,000 annually).
</li>
<li>
Opportunities for professional growth and career advancement.
</li>
<li>
Supportive and collaborative work environment.
</li>
<li>
Comprehensive training and development programs.
</li>
<li>
Health and wellness initiatives.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Chats Cloud Cover, we specialize in delivering innovative communication and technology solutions that empower businesses to connect seamlessly. Our mission is to simplify digital communication through cutting-edge strategies, collaborative teamwork, and a commitment to excellence. Based in Cincinnati, we’re driven by creativity, precision, and the pursuit of growth — both for our clients and our team.
Job Description 
Job Description
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing, developing, and delivering effective training programs for our customer support staff. This role is perfect for someone passionate about communication, customer satisfaction, and professional development. You will play a key role in shaping how our service teams interact with clients and uphold the company’s standards of excellence.
Responsibilities
<ul>
<li>
Design and implement customer service training programs for new and existing employees.
</li>
<li>
Conduct workshops, role-playing sessions, and ongoing coaching to improve communication and problem-solving skills.
</li>
<li>
Evaluate training effectiveness through performance metrics and feedback analysis.
</li>
<li>
Collaborate with management to identify training needs and develop relevant materials.
</li>
<li>
Maintain up-to-date knowledge of company policies, products, and customer service best practices.
</li>
<li>
Foster a positive and motivating learning environment for team members.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Communication, Business Administration, Education, or related field (or equivalent experience).
</li>
<li>
Minimum of 2 years of experience in customer service training or team leadership.
</li>
<li>
Strong presentation and interpersonal communication skills.
</li>
<li>
Proficiency in developing training materials and delivering engaging sessions.
</li>
<li>
Analytical mindset with the ability to assess training results and performance improvement.
</li>
<li>
Excellent organizational and time-management abilities.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($55,000–$62,000 per year)
</li>
<li>
Opportunities for career growth and internal advancement
</li>
<li>
Supportive and collaborative work environment
</li>
<li>
Comprehensive training and development resources
</li>
<li>
Paid time off and performance-based incentives
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us – Sphirea Plus
At Sphirea Plus, we transform ideas into actionable strategies and results. As a dynamic project-driven company based in Atlanta, GA, we specialize in delivering comprehensive solutions across various industries, ensuring our clients' visions are executed with precision and excellence. Our team is composed of dedicated professionals who thrive in collaborative environments, prioritize innovation, and are committed to sustainable growth. We believe in empowering our people and cultivating a workplace culture rooted in integrity, excellence, and continuous development.
Job Description 
Job Description
We are seeking a Customer Service Trainer to lead, design, and deliver training programs that enhance our customer service team’s performance. The ideal candidate will be responsible for improving service quality through effective coaching, onboarding processes, and continuous learning development. If you are passionate about team development and driving service excellence, we want to hear from you.
Responsibilities
<ul>
<li>
Develop and implement engaging training materials and workshops for new and existing customer service staff.
</li>
<li>
Conduct onboarding sessions and orientation programs for new hires.
</li>
<li>
Monitor team performance and provide ongoing coaching to enhance service delivery.
</li>
<li>
Collaborate with department managers to assess training needs and develop tailored learning solutions.
</li>
<li>
Evaluate the effectiveness of training sessions and adjust programs as necessary.
</li>
<li>
Maintain up-to-date knowledge of company services, procedures, and compliance requirements.
</li>
<li>
Facilitate feedback sessions and training assessments to ensure continuous improvement.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Proven experience as a Customer Service Trainer or similar role.
</li>
<li>
Strong understanding of customer service principles, call center operations, and performance metrics.
</li>
<li>
Excellent communication and presentation skills.
</li>
<li>
Ability to motivate and inspire teams with a positive, coaching-oriented attitude.
</li>
<li>
Organizational and time management skills with attention to detail.
</li>
<li>
Proficiency in MS Office and learning management systems (LMS) is a plus.
</li>
<li>
Bachelor’s degree in Business, Communications, HR, or a related field preferred
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary range of $58,000 – $63,000 per year.
</li>
<li>
Opportunities for internal growth and professional development.
</li>
<li>
Skills-based training and ongoing support.
</li>
<li>
Positive and collaborative work environment.
</li>
<li>
Paid time off, holidays, and comprehensive benefits package.
</li>
<li>
Access to leadership development initiatives and performance rewards.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Chats Cloud Cover, we provide cutting-edge business support solutions with a focus on seamless operations, administrative efficiency, and client satisfaction. Our team thrives on delivering tailored assistance to ensure businesses run smoothly and efficiently. With a strong foundation in professional services and operational management, we are committed to building long-term partnerships with our clients and fostering a collaborative and results-driven workplace.
Job Description 
Job Description Chats Cloud Cover is seeking a dedicated and experienced Customer Service Trainer to develop and implement training programs for our customer service representatives. The ideal candidate will be responsible for enhancing team performance, improving customer experience standards, and ensuring alignment with the company's service goals and best practices.
Key Responsibilities
<ul>
<li>
Design and deliver engaging training sessions for new hires and existing staff.
</li>
<li>
Develop and update training manuals, materials, and performance tools.
</li>
<li>
Evaluate employee performance and provide targeted coaching and support.
</li>
<li>
Collaborate with customer service leadership to assess training needs and process improvements.
</li>
<li>
Monitor quality assurance results and provide actionable feedback.
</li>
<li>
Ensure consistency in messaging and service delivery across teams.
</li>
<li>
Lead workshops and role-play scenarios to enhance communication and problem-solving skills.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Bachelor’s degree in Business, Communications, Education, or related field preferred.
</li>
<li>
2+ years of experience in training, coaching, or managing within a customer service environment.
</li>
<li>
Excellent presentation, communication, and interpersonal skills.
</li>
<li>
Strong analytical and organizational abilities.
</li>
<li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
</li>
<li>
Ability to work independently and collaboratively in a fast-paced environment.
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($60K–$65K)
</li>
<li>
Growth and career development opportunities
</li>
<li>
Supportive and professional team culture
</li>
<li>
Paid time off and company holidays
</li>
<li>
Health, dental, and vision insurance options
</li>
<li>
Comprehensive onboarding and continuous training programs
</li>
</ul>

8,519 customer-service-trainer Jobs