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Interim Classification and Compensation Specialist Job no: 535231 Work type: Officer of Administration Location: Eugene, OR Categories: Accounting/Finance, Administrative/Office Support, Business Administration/Management, Human Resources Department: Human Resources Appointment Type and Duration: Interim (OA), Limited Salary: $48,000 - $54,000 per year Compensation Band: OS-OA04-Fiscal Year 2024-2025 FTE: 1.0 Application Review Begins April 16, 2025; position open until filled Special Instructions to Applicants To ensure consideration, a complete application must include: 1. A current resume/CV. 2. Three (3) professional references with contact information. References will not be contacted until you are notified. Department Summary The mission of the Office of Human Resources is to strategically partner with the university community as a comprehensive, innovative, and results-oriented department modeled on the very best human resources practices. In University Human Resources, we strive to be champions for building and supporting a campus workforce that reflects the rich variety of individuals in our local, national, and global community. We encourage applications from those whose experience has prepared them to contribute the mission and values of our institution. Human Resources is a unit in the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. The Talent Acquisition and Classification &amp; Compensation (TACC) team within Human Resources supports the University's efforts to attract, hire, and retain world-class faculty and staff. We provide strategic guidance, consultative support, and transactional assistance, as well as create tools and resources for all stages of recruitment, hiring, and retention. We review, analyze, and approve positions, and provide strategies and solutions so that units may achieve their classification and compensation objectives in an effective, efficient, consistent, and equitable manner. Position Summary Reporting to the Senior Classification and Compensation Analyst, the Classification and Compensation Specialist serves as a key member of the Classification and Compensation team within University Human Resources. This position is an excellent opportunity for those looking to grow in their career in Human Resources or leverage transferrable skills to join the world of HR. You will be part of a dedicated, supportive team committed to supporting equitable practices and delivering high-quality work. This position will provide both customer service support as well as research, analytical, and administrative support to the Classification and Compensation team members within the Talent Acquisition, Classification, and Compensation unit of University Human Resources. The position will maintain and manage project tracking tools, documentation, and correspondence related to position evaluations for recruitment, promotions/reclassifications, and other position and pay actions. This role will perform related updates in HR's data systems and tracking mechanisms. The incumbent will respond to or triage and assign communications from general email accounts or voicemail boxes to other members of the team, as well as monitor and maintain web pages for Classification and Compensation. Additionally, this role will serve as the main point of contact for various types of pay actions, collecting data, logging, and evaluating requests for approval. This position can be based in Eugene, work hybrid, or be fully remote. All adjusted work arrangements require supervisor and leadership approval. Minimum Requirements 
<li> Bachelor's degree OR one year of relevant experience (includes experience in Human Resources, customer service and retail, data entry, or other functions where the transferable skills are evident to the position.) Professional Competencies </li>
<li> Excellent customer service skills. </li>
<li> Ability to complete varying volumes of detail-oriented work timely and with an appropriate sense of urgency. </li>
<li> Ability to collect, analyze, and utilize data, statistics, or other information to establish facts, draw valid conclusions, and act accordingly to the information. </li>
<li> Effective communication skills to address various audiences utilizing various platforms of communication. </li>
<li> Proficient skill using Microsoft Office, especially Excel. </li>
<li> Ability to build and maintain effective rapport with colleagues and customers and provide excellent customer service. </li>
<li> Ability to exercise sound judgment in regard to confidential and /or sensitive data or issues. </li>
<li> Ability to function cooperatively and productively as a member of a team. </li>
<li> Demonstrated commitment to diversity, equity, and inclusion. Preferred Qualifications </li>
<li> Intermediate/advanced proficiency with analytical functions of Microsoft Excel and Microsoft Office Suite. </li>
<li> Experience developing content and/or publishing updates to websites. </li>
<li> Bachelor's degree in Human Resources or Services, Business Management, Finance, or relevant field. </li>
<li> Familiarity with State, Federal, and Oregon labor laws. </li>
<li> Experience working in/or familiarity with Human Resource functions. </li>
<li> Experience working in higher education. </li>
<li> Experience providing administrative support to a human resources entity. FLSA Exempt: Yes All offers of employment are contingent upon successful completion of a background check. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit <a href="https://apptrkr.com/get_redirect.php?id=6126818&amp;targetURL=https://hr.uoregon.edu/about-benefits" target="_blank">https://hr.uoregon.edu/about-benefits</a>. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at <a href="https://apptrkr.com/get_redirect.php?id=6126818&amp;targetURL=mailto:uocareers@uoregon.edu" target="_blank">uocareers@uoregon.edu</a> or 541-346-5112. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed <a href="https://apptrkr.com/get_redirect.php?id=6126818&amp;targetURL=https://investigations.uoregon.edu/reporting" target="_blank">here</a>. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at <a href="https://apptrkr.com/get_redirect.php?id=6126818&amp;targetURL=https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report" target="_blank">https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report</a>. To apply, visit <a href="https://apptrkr.com/6126818" target="_blank">https://careers.uoregon.edu/en-us/job/535231/interim-classification-and-compensation-specialist</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-c25c2512f3014e4f9fba031f3a8afd54</li>

Interim Classification and Compensation Specialist

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

<h3>Job Description</h3>
Job Description
PrideStaff is currently seeking a Customer Service Supervisor for a steel manufacturing client in the University Park, IL area. This is a TEMP-TO-HIRE position and a perfect opportunity for someone who can confidently oversee a small team of customer service representatives while ensuring high customer satisfaction by managing operations, training personnel, resolving issues, and implementing strategies to improve the customer experience.
1st shift- 7:30am-4pm OR 8am-4:30pm
Pay: $24-$25/hr
Key Responsibilities:
Team Leadership &amp; Management:
<ul>
<li>Supervise, train, and mentor customer service representatives.</li>
<li>Set performance goals and provide regular feedback.</li>
<li>Address employee concerns and resolve conflicts.</li>
<li>Hire and onboard new team members.</li>
</ul>
Customer Service Operations:
<ul>
<li>Manage the day-to-day operations of the customer service department.</li>
<li>Monitor customer interactions and identify areas for improvement.</li>
<li>Resolve complex customer issues and escalate as needed.</li>
<li>Implement and maintain customer service policies and procedures.</li>
<li>Accurate and timely processing of customer orders.</li>
</ul>
Customer Satisfaction &amp; Retention:
<ul>
<li>Ensure customer satisfaction through excellent service and problem resolution.</li>
<li>Gather and analyze customer feedback to identify trends and opportunities.</li>
<li>Develop and implement strategies to improve customer retention.</li>
</ul>
Data Analysis &amp; Reporting:
<ul>
<li>Track key performance indicators (KPIs) and generate reports on customer service performance.</li>
<li>Identify trends and areas for improvement based on data analysis.</li>
</ul>
Collaboration &amp; Communication:
<ul>
<li>Collaborate with other departments to ensure positive customer experience.</li>
<li>Communicate effectively with customers, team members, and upper management.</li>
</ul>
Skills and Qualifications:
<ul>
<li>Experience in Customer Service</li>
<li>Leadership &amp; Management: Strong leadership, communication, and interpersonal skills.</li>
<li>Problem-Solving: Ability to quickly and effectively resolve customer issues.</li>
<li>Analytical Skills: Ability to analyze data and identify trends.</li>
<li>Customer Service Experience: Proven experience in customer service or related roles.</li>
<li>Technical Skills: Proficient with MS Office Tools (Word, Excel).</li>
<li>Empathy &amp; Patience: Ability to handle difficult customers with patience and empathy.</li>
<li>Communication Skills: Excellent written and verbal communication skills.</li>
<li>Ability to maintain attendance in accordance with company policy.</li>
<li>Organizational Skills: Good time management skills; ability to prioritize and multitask.</li>
<li>Ability to become proficient in the use of programs and systems utilized at company (presently Infor Syteline ERP).</li>
</ul>
Minimum Physical Requirements:
<ul>
<li>Ability to consistently maintain a professional behavior and positive attitude with a variety of customer personalities even in situations when the customer is emotional, disagreeable, insensitive, or otherwise unprofessional.</li>
<li>Ability to handle disruptions and unplanned events to daily schedule, high volume of paperwork, and fast-paced environment.</li>
<li>Ability to sufficiently perform the above-mentioned tasks with or without visual correction.</li>
<li>Ability to communicate with co-workers and customers effectively and efficiently.</li>
<li>Ability to perform in an active office environment, including ability to complete paperwork, work on a computer, handle filing and office equipment, and change activities frequently.</li>
<li>Ability to move and handle 5 pounds as needed throughout the workday.</li>
</ul>
Interested and qualified candidates are encouraged to submit their resume TODAY! We are currently reviewing applications and scheduling interviews for an immediate start!
Company DescriptionPrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you! 
<h3>Company Description</h3>
PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you!

Customer Service Supervisor

<h3>Job Description</h3>
Job Description
BAYCOAST BANK
Swansea, Massachusetts
POSITION DESCRIPTION
POSITION TITLE: CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105 
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
FUNCTION:
Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understand customers’ needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems, or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
<ol>
<li>Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.</li>
<li>Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures. </li>
<li>Accurately processes various customer transactions. </li>
<li>Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.</li>
<li>Models and promotes Customer Centric service standards to the teller staff.</li>
<li>Initiates contact with customers to ensure satisfaction.</li>
<li>Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.</li>
<li>Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.</li>
<li>Assists as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers, as needed.</li>
<li>Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage</li>
<li>Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.</li>
</ol>
<ol>
<li>Strives to meet and exceed branch initiatives and goals.</li>
<li>Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers. </li>
<li>Maintains a current registration with the Nationwide Multistate Licensing System (NMLS). </li>
</ol>
STAFFING AND COACHING
<ol>
<li>Manages the daily staffing schedule and maintains a smooth workflow behind the teller line.</li>
<li>Motivates, trains, and coaches the staff to improve relationship development and service skills.</li>
<li>Provides guidance to subordinates in the more complex or non-routine aspects of their work.</li>
<li>Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security, and employment practices.</li>
<li>Motivates staff to improve product knowledge through periodic testing.</li>
<li>Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others.</li>
<li>Provides training to new tellers, as needed.</li>
<li>Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans. </li>
<li>Participates as a “team player” to accomplish branch tasks.</li>
<li>Helps staff to develop their skills in order to achieve their goals which assist in their career path development.</li>
</ol>
OPERATIONAL
<ol>
<li>Responsible for overseeing the daily supervision of the teller line while performing the following duties:
<ol>
<li>Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on-hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end.</li>
<li>In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports.</li>
<li>Balances the ATM, night deposit and subject to verification bags daily.</li>
<li>Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud.</li>
<li>Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions &amp; other duties as needed.</li>
<li>Consistently produces and exceeds the expected volume of teller transactions, adhering to the established teller difference limits.</li>
<li>Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly.</li>
<li>Ensures monthly cash audits are completed/submitted on a timely basis.</li>
<li>Maintains a high degree of accuracy, organization, and productivity in overseeing and conducting customer transactions.</li>
<li>Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.</li>
<li>Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager.</li>
<li>Assists in communicating goals and evaluating performance vs. goals set.</li>
<li>Has a commanding knowledge of the features and benefits of BayCoast Bank products and services, ensuring the staff is also knowledgeable in products and services.</li>
<li>Assists with the safe deposit box function.</li>
<li>Process wire transfer request and approves wires in accordance with proper procedures.</li>
<li>Accurately completes the loan application process.</li>
<li>Inventories and orders branch supplies, as needed.</li>
<li>Quickly responds to internal inquiries from other departments or areas.</li>
<li>Maintains a neat, organized work area.</li>
<li>Is responsible for opening and/or closing the branch in the absence of the Manager and Assistant Manager.</li>
</ol>
</li>
<li>Adheres to the Banks confidentiality policy and the safeguarding of customer information. </li>
<li>Participates in Bank sponsored community events and organizations.</li>
<li>Attends all required trainings/meetings as assigned or scheduled.</li>
<li>Performs additional duties as requested.</li>
</ol>
Knowledge/Skills/Experience Requirements:
Minimum 1- year experience as a teller in a bank or other financial institution. Strong
supervisory and interpersonal communications skills. A thorough understanding of teller
operations. Professional telephone communications skills. Enthusiastic, customer-
focused team player. Organized and dependable. Good knowledge of bank terminology,
products and services. Skilled in typing and general use of office equipment. Ability to
work accurately with figures and to perform detailed work. Positive and helpful attitude.
Physical/Work Condition Requirements:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

CUSTOMER SERVICE SUPERVISOR

<h3>Job Description</h3>
Job Description
Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.
We have a Customer Service Supervisorposition opening at our Azusa Hauling Division:
 
POSITION SUMMARY: 
 
The Customer Service Supervisor is responsible for overseeing and guiding the day-to-day operations of the customer service team to ensure high levels of customer satisfaction and operational efficiency. This role coordinates the activities of Customer Service Representatives (CSRs), provides coaching and performance management support, and ensures adherence to company policies and quality standards. The supervisor monitors service levels, resolves escalated issues, and plays a key role in staff training, development, and recruitment. Additionally, the position supports billing processes, reporting, and operational planning, collaborating closely with Customer Service Managers (CSMs) and other departments to maintain timely and accurate service delivery. This role is critical in driving performance improvements, promoting accountability, and maintaining excellent customer relationships.

KEY RESPONSIBILITIES:
<ul>
<ul>
<li>Coordinates and directs the activities of all customer service representatives.</li>
<li>Monitors customer satisfaction and resolves complaints. </li>
<li>Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible</li>
<li>Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems</li>
<li>Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes</li>
<li>Ensure all daily, weekly, monthly, quarterly &amp; yearly reports are done in a timely manner</li>
<li>Supports CSM in discussing job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems</li>
<li>Will support CSM and participate in all coaching sessions to include disciplinary action as deemed required</li>
<li>First level in the recruitment and interview process for recommending Customer Service Representative candidates </li>
<li>Supervisor will hold weekly coaching check-ins to evaluate and ensure staff is properly trained in all aspects of their job requirements</li>
<li>Initiates monthly and quarterly billing and monitors credits and debits on all accounts.</li>
<li>First level review for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability</li>
<li>Primary to set up lien timelines in proprietary systems and responsible for executing on task deadlines</li>
<li>Prepares weekly, monthly and quarterly reporting to meet Municipal requests</li>
<li>Primary on monitoring call queues for staffing, scheduling and support, working closely with CSMs at all Divisions</li>
<li>Bi-weekly coaching sessions with CSRs to review schedule adherence, employee call efficiency and call productivity</li>
</ul>
</ul>
QUALIFICATIONS:
<ul>
<li>Minimum of two years’ experience supervising personnel in a customer service environment is required</li>
<li>Intermediate knowledge of Accounting Principles </li>
</ul>
<ul>
<li>Proficient typing skills </li>
<li>Strong PC skills with proficiency in Excel and Word and ability to learn and utilize internal Customer Service Software</li>
</ul>

COMPETENCIES:
<ul>
<li>Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment</li>
</ul>
<ul>
<li>Strong organizational skills and ability to motivate large groups</li>
</ul>
<ul>
<li>Ability to multi-task and work well under pressure</li>
<li>Ability to balance team and individual responsibilities and helps build a positive team spirit</li>
<li>Proactively identify and resolve problems in a timely manner</li>
<li>Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner</li>
<li>Ability to work in and/or back-up all incoming call queues</li>
<li>Excellent verbal, written and analytical skills</li>
<li>Good decision making, problem solving and communication skills</li>
<li>Excellent customer service skills and ability to work in a fast paced environment</li>
</ul>

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
<ul>
<li>Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day</li>
<li>Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist, or eye strain</li>
<li>Hearing sufficient to understand conversations, both in person and on the telephone</li>
<li>Must have ability to operate computer, 10-Key calculator, and FAX machine</li>
<li>Work area is primarily in an office setting and may have fluorescent lighting and air conditioning</li>
<li>Will work in an office environment and have daily contact with the public</li>
</ul>
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.

<h3>Job Description</h3>
Job DescriptionCustomer Service Supervisor – Full Time Salary:&nbsp; $55,240.00-$62,400 DOE plus Benefits and $200 bonus paid out monthly We're currently seeking a&nbsp;Customer Service Supervisor&nbsp;to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.Why Join Us?
<ul>
<li>Be part of a trusted, established company</li>
<li>Enjoy a supportive, team-oriented work culture</li>
<li>Take pride in helping businesses stay fueled and focused</li>
</ul>
Bring your drive, reliability, and commitment to excellence—and let’s brew success together! What you'll be doing – The Role:
<ul>
<li>Responsibilities include training employees to ensure safe operating procedures are being followed, including lock-out/tag-out; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li>
<li>Maintain desired product quality and safety.</li>
<li>Maintain adequate knowledge of product and equipment to ensure ability to direct employees to perform the job properly.</li>
<li>Responsible for shift schedule to include workstation assignments/rotations, employee training, vacations, breaks, overtime assignment, back-up for absent employees and shift rotations.</li>
<li>Assisting customer service staff in managing customer inquiries and complaints</li>
<li>Hiring new customer service employees</li>
<li>Training customer service staff</li>
<li>Delegating tasks</li>
<li>Monitoring performance of customer service staff</li>
<li>Conducting performance reviews</li>
<li>Organizing work schedule</li>
<li>Developing standard work procedures</li>
<li>Collecting data and preparing reports</li>
<li>Create new customers accounts into DMS System</li>
<li>Month end processes</li>
<li>Sending out daily sales reports</li>
<li>Other duties and responsibilities as assigned.</li>
</ul>
What’s in it for me? – The Benefits
<ul>
<li>401(k) and company matching</li>
<li>Medical, Dental and Vision Insurance</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Account</li>
<li>Life insurance</li>
<li>Paid vacation and sick time</li>
<li>9 paid holidays</li>
</ul>
Requirements: What you’ll bring – The Person:
<ul>
<li>High school diploma or equivalent.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong interpersonal skills.</li>
<li>Strong computer skills.</li>
<li>Excellent customer service skills.</li>
<li>Strong analytical and analyzing skills.</li>
<li>Supervision of office tasks</li>
</ul>
 If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter,&nbsp;Heather Murphy&nbsp;at&nbsp;&nbsp;&nbsp;Please include "Customer" on the subject line of any e-mail.&nbsp;&nbsp;Be sure to include your contact number. Questions regarding this position can be addressed by emailing.&nbsp; Thank you in advance for applying, however,&nbsp;only qualified candidates will be contacted.&nbsp; The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment Pay Details: $55,240.00 to $62,400.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary: The Customer Service Supervisor at Mannington Residential is responsible for managing and coordinating the activities of the customer service team to ensure exceptional service delivery and customer satisfaction. This role involves overseeing customer service representatives, handling escalated issues, and implementing strategies to improve service quality and efficiency.
Essential Duties and Responsibilities:
<ul>
<li>Supervise and manage customer service representatives, including hiring, training, and performance evaluations.</li>
<li>Monitor customer service interactions for quality assurance and provide ongoing coaching and feedback to team members.</li>
<li>Address and resolve escalated customer inquiries, complaints, and issues in a timely and effective manner.</li>
<li>Verify and oversee the accuracy of orders entered into the computer system.</li>
<li>Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.</li>
<li>Track and analyze key customer service metrics (e.g., call volume, resolution time, customer satisfaction scores) to identify areas for improvement.</li>
<li>Collaborate with other departments (e.g., sales, marketing, product development) to ensure a seamless customer experience and address customer concerns effectively.</li>
<li>Prepare and manage the customer service budget, including forecasting requirements and scheduling expenditures.</li>
<li>Conduct regular reviews of customer service processes and make recommendations for improvements.</li>
<li>Ensure compliance with company policies and applicable laws in all customer service activities.</li>
<li>Participate in educational opportunities and professional organizations to stay updated on industry best practices and enhance job knowledge.</li>
</ul>
Supervisory Responsibilities: Directly supervises employees in the Residential Customer Service department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies:
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Ability to respond to time-sensitive situations with a sense of urgency.</li>
<li>Detail-oriented and highly organized.</li>
<li>Ability to multi-task and prioritize effectively to meet deadlines.</li>
<li>Excellent problem-solving skills.</li>
<li>Self-starter and able to work with minimum supervision.</li>
<li>Proficient in customer service software and tools.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor’s degree in business administration, Management, or a related field preferred.</li>
<li>Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role.</li>
<li>Experience in the residential flooring industry is a plus.</li>
</ul>
Work Environment: The work environment is typically an office setting, with occasional visits to customer sites as needed. The role may require overtime during peak periods or to address urgent customer issues.

<h3>Job Description</h3>
Job Description
ABOUT OUTLETS AT CASTLE ROCK
We are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping and dining experience to all who come by!
We are in the "happiness business" and believe in a positive "What can I do? How can I help?" attitude. We value our employees for their hard work and dedication. That is why we work hard to create a fun working environment and a family-oriented culture for our amazing team!
SUMMARY
To provide Customer Service support to the Center for all visiting customers and tenants. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Direct and supervise staff to ensure that the Customer Service Center is stocked, organized, clean and that all customers and tenants are properly assisted with all requests and questions, or directed to the appropriate staff member for assistance. This includes, but is not limited to: general information, about store locations, directions, business hours, transportation and special events.</li>
<li>Ensures Customer Service Center is open promptly each day.</li>
<li>Answer all inbound calls on a daily basis.</li>
<li>Distribute voicemail messages from the main number and distribute written phone messages.</li>
<li>Review and respond to all customer service e-mails.</li>
<li>Maintain log for tracking requests from tenants.</li>
<li>Coordinate distribution of memos, newsletters, and other correspondence to tenants.</li>
<li>Ensure brochures/directories/promotional material is stocked at counter.</li>
<li>Maintain stroller/wheelchair rentals and log book.</li>
<li>Maintain the log and inventory of all lost and found items.</li>
<li>Responsible for vendor access, tenants after-hours log and security notification.</li>
<li>Responsible for the gift certificate program.</li>
<li>Route or respond to customer complaint forms.</li>
<li>Assist all departments with support as needed.</li>
<li>Perform special projects or other duties as assigned.</li>
<li>Maintain schedules and staffing</li>
<li>Welcoming tour groups and preparing welcome bags</li>
<li>VIP Coupon Books</li>
<li>Implementation of marketing promotions and giveaways</li>
<li>Assist Marketing with putting bags together for giveaways</li>
<li>Sell and ensure proper documentation of center gift card program</li>
<li>Update tenant contact information in Outlook &amp; Excel as changes are need</li>
</ul>
 
EDUCATION and EXPERIENCE
<ul>
<li>High school diploma or general equivalency diploma (G.E.D.)</li>
<li>0-2 years of experience in the field of in a related area preferred </li>
</ul>
 
The Outlets at Castle Rock is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.
 Job Posted by ApplicantPro

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