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Supervisor Information Technology Services (Infrastructure) CalOptima CalOptima Health is seeking a highly motivated Supervisor Information Technology Services (Infrastructure) to join our team. The Supervisor Information Technology Services will assist the manager with overseeing technical assistance regarding hardware/software related requests through Information Technology Service Management (ITSM) elements such as incident management and request fulfillment. The incumbent will also assist with all requests for computer audits, disaster recovery planning and execution of such plans. The incumbent will assist management either directly or through the efforts provided by direct reports, which consist of assigned technical and operational personnel in the Information Technology (IT) group. The incumbent will provide oversight of assigned staff members in the day-to-day operations of the computer infrastructure and operations center units and will monitor and administer reviews for their staff. The incumbent will ensure that all policies and procedures of the organization and IT department are followed and executed in a professional manner. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476) </li>
<li>Work Arrangement: Full Office **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Supervisory
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Responds to, updates and completes tickets generated by the Service Desk Ticket system and assigns them to other areas of the IT group accordingly.</li>
<li>Operates an efficient and trouble-free IT infrastructure environment in support of the company's day-to-day business operations.</li>
<li>Assists in recruitment, develops, mentors, supervises and appraises subordinates to provide an efficient and effective operation. Prepares and administers performance evaluations and recommends salary adjustments for staff when appropriate.</li>
<li>Supervises the daily activities of assigned staff to ensure timely and effective reporting, tracking, follow-up and communication of status to management and end-users. Develops and maintains subordinate team's work schedule to achieve optimal coverage and productivity. Performs daily time management and authorization for staff.</li>
<li>Ensures the physical safety of staff in the event of an emergency on premise and at remote sites.</li>
<li>Evaluates and recommends new technologies in desktop, mobility, server, network and storage technology to support business needs.</li>
<li>Collaborates with the team in creating new knowledge articles and updating and migrating existing knowledge articles to the ServiceNow Knowledge Base.</li>
<li>Monitors the Automatic Call Distribution (ACD) queue and ensure timely responses and resolutions within Service Level Agreements (SLAs) </li>
</ul>
</li>
<li>5% - Service Desk Support
<ul>
<li>Ensures that on-boarding tickets have been completed prior to the start date of a new hire, all equipment has been set up and tested and requested folder permissions granted.</li>
<li>Ensures that off-boarding tasks are completed timely, including the retrieval of assets and removal of credentials.</li>
<li>Advises and recommends improvements in organizational, operational, procedural and workflow plans.</li>
<li>Plays a key role in internal Outage processes, assigning tickets and promoting to Problems when necessary and assists in coordinating teams to troubleshoot to resolution.</li>
<li>Participates with on-call support for any production processing and/or infrastructure issues supported by the IT group.</li>
<li>Assists in managing the operation of a data center and its related infrastructure components, including coordinating the monitoring activities for data center server, storage and network communications.</li>
<li>Monitors communications on incident status to end-users and management and participates in more complex IT problem solving and advanced project work.</li>
<li>Aids in asset management and e-waste of IT infrastructure hardware.</li>
<li>Monitors and assigns tickets ensuring they are promptly distributed to the appropriate team members based on priority, complexity and skill set.</li>
<li>Provide and communicate daily and weekly ServiceNow metrics.</li>
<li>Assists with monthly server patching using Tanium. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in business administration, computer science or related field PLUS 3 years of senior level desktop, server, storage, network or telephony communications support experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>3 years of progressive experience in Microsoft Office 365, Windows PC systems, Active Directory, and/or Microsoft SharePoint Online required. </li>
<li>Experience deploying, troubleshooting and managing Windows 10/11 and macOS/iOS devices in a corporate environment required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ITSM/ Information Technology Infrastructure Library (ITIL) certifications related to the provisioning of services. </li>
<li>CompTIA Security+, CompTIA A+ or HDI Support Center Analyst (SCA) certification. </li>
<li>Microsoft Windows certification. </li>
<li>Apple Certified Support Professional (ACSP), Microsoft Office Specialist (MOS) or equivalent experience. </li>
<li>2 years of supervisory experience or entry level leadership role, scheduling, delegating tasks and assigning resources. </li>
<li>Experience using IT service management solutions. </li>
<li>Government and/or health care experience with general understanding of Protected Health Information (PHI) and Personally Identifiable Information (PII).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6296758&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 25, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6296758" target="_blank">https://jobs.caloptima.org/jobs/supervisor-information-technology-services-infrastructure-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-acefa7cc4dc431458ce3f79fb4eba29e

Supervisor Information Technology Services (Infrastructure)

Benefits Coordinator Job no: 535468 Work type: Officer of Administration Location: Eugene, OR Categories: Administrative/Professional, Administrative/Office Support, Human Resources Department: Human Resources Appointment Type and Duration: Regular, Ongoing Salary: $25.00 - $29.00 per hour Compensation Band: OH-OA05-Fiscal Year 2024-2025 FTE: 1.0 Application Review Begins June 8, 2025; position open until filled Special Instructions to Applicants To ensure consideration, a complete application must include: 1. A current resume/CV. 2. Three (3) professional references with contact information. References will not be contacted until you are notified. Department Summary The mission of the Office of Human Resources is to strategically partner with the university community as a comprehensive, innovative, and results-oriented department modeled on the very best human resources practices. We deliver a variety of services and programs, which underscore a commitment to inclusiveness, respect, fairness, effective service delivery, and accountability. We strive to be proactive, consultative partners meeting the needs of employees and operations across the institution and to lead efforts to attract, retain, develop, and engage world-class faculty and staff. Working in UO Human Resources provides a unique opportunity to promote diversity, equity, and inclusion in our workforce. We strive to be champions for building and supporting a community that reflects a rich variety of racial and ethnic, socioeconomic, gender and sexual orientation, disability, cultural, and intersectional identities. We encourage applications from those whose experience has prepared them to contribute to our commitment to diversity and inclusion, from individuals who have been historically marginalized and currently underrepresented in higher education, individuals who may have taken time off for family reasons, or who have achieved excellence in non-traditional pathways outside of higher education. The HR Programs and Services unit manages the university's benefits, medical leaves, work-life, HR compliance, learning and development, and recognition programs for all employees. The unit provides HR support services to the campus community and is responsible for generating and distributing HR communications to all university employees. The unit develops and maintains HR programs in collaboration with campus stakeholders to support university leadership and institutional priorities. HR Programs &amp; Services is a unit within Human Resources in the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university's many departments, providing key resources to employees, and keeping the campus safe, clean, accessible, and beautiful. Position Summary The Benefits Coordinator is the subject matter expert on health and welfare benefits for the university. This position is the liaison to the Public Employees Benefits Board (PEBB) and other related agencies and is responsible for implementing the statewide programs through enrollment, status changes, and annual open enrollment. This position provides information to faculty, staff, dependents, retirees, and beneficiaries regarding UO benefits, including insurance plans, retirement plans, tax-deferred investment options, flexible spending accounts, and optional benefits (life, disability, accidental death, and long-term care). The Benefits Coordinator provides assistance and support to the medical leaves program as needed, and requires the ability to monitor, interpret, and apply applicable state and federal laws, rules, institutional policies, procedures, and program requirements as they relate to health and welfare benefits. The person in this position must support diversity and inclusion in every aspect and responsibility associated with the job. This position is based in Eugene with some level of flexibility including the option to work remotely with frequent commuting to campus. All adjusted work arrangements require supervisor and leadership approval. This position reports to the Associate Director of Benefits. Minimum Requirements 
<li> Two years' experience in benefits administration, human resources, or related field </li>
<li> Experience working with health insurance plans, flexible spending accounts, retirement plans, and/or tax-deferred investment programs Professional Competencies </li>
<li> Proficiency in using Microsoft Office software and databases </li>
<li> Familiarity with federal and state laws which affect benefit plan administration </li>
<li> Ability to accurately process large volumes of detailed information in a timely manner </li>
<li> Strong analytical and problem-solving skills </li>
<li> Flexibility to shift directions quickly when priorities change, recommend creative solutions to problems, and deliver against tight deadlines </li>
<li> Demonstrate commitment to the highest standards of work product, confidentiality, and integrity </li>
<li> Excellent communication skills, including written and presentation skills; ability to effectively communicate complex information to individuals from diverse backgrounds and cultures </li>
<li> Strong interpersonal, collaboration, customer service, and teamwork skills </li>
<li> Ability to navigate sensitive topics with customers in stressful situations Preferred Qualifications </li>
<li> Bachelor's degree </li>
<li> Working knowledge of Banner HRIS system </li>
<li> Experience working in higher education or in the public sector </li>
<li> Experience working with Collective Bargaining Agreements FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://hr.uoregon.edu/about-benefits" target="_blank">https://hr.uoregon.edu/about-benefits</a>. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=mailto:uocareers@uoregon.edu" target="_blank">uocareers@uoregon.edu</a> or 541-346-5112. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://investigations.uoregon.edu/reporting" target="_blank">here</a>. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report" target="_blank">https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report</a>. To apply, visit <a href="https://apptrkr.com/6273107" target="_blank">https://careers.uoregon.edu/en-us/job/535468/benefits-coordinator</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-e0b6e0fdd041bd49a604fc6b4fdc3dcc</li>

Benefits Coordinator

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

SET YOUR SIGHTS ON A NEW CAREER TODAY! THE TOWN OF TAQS IS SEEKING QUALIFIED CANDIDATES TO FILL MULTIPLE POSITIONS. VA#24-25-48 Human Resources Director Human Resources Department FLSA Classification: Exempt Annual Salary: $83,678.40 Opening Date: April 21,2025 Closing Date: Open Until Filled VA#24-25-41 Planning Assistant Planning Department FLSA Classification: Non-Exempt Hourly: $18.14 Opening Date: February 25, 2025 Closing Date: Open Until Filled VA#24-25-53 Code Official Planning Department FLSA Classification: Non-Exempt Hourly: $19.70 Opening Date: May 12, 2025 Closing Date: Open Until Filled VA#24-25-54 Project Manager Executive Department FLSA Classification: Exempt Annual Salary: $70,574.40 Opening Date: May 12, 2025 Closing Date: Open Until Filled VA#24-25-43 Deputy Finance Director Finance Department FLSA Classification: Exempt Annual Salary: $65,416.00 Opening Date: March 6, 2025 Closing Date: Open Until Filled VA#24-25-58 Procurement Officer Finance Department FLSA Classification: Exempt Annual Salary: Depends on Experience Opening Date: May 27,2025 Closing Date: Open Until Filled VA#24-25-23 Customer Service Technician Finance / Utility Billing Department FLSA Classification: Non-Exempt Hourly: $17.52 Opening Date: October 22, 2024 Closing Date: Open Until Filled VA#24-25-21 Marketing Assistant Marketing &amp; Tourism Department FLSA Classification: Non-Exempt Hourly: $20.37 Opening Date: February 04, 2025 Closing Date: Open Until Filled rs For more info visit: VA#24-25-47 Library Services Supervisor Taos Public Library Department FLSA Classification: Exempt Annual Salary: $49,504.00 Opening Date: April 21, 2025 Closing Date: Open Until Filled VA#24-25-44 Aquatics Supervisor Parks &amp; Recreation Department FLSA Classification: Exempt Annual Salary: $46,404.80 Opening Date: March 14, 2025 Closing Date: Open Until Filled VA#24-25-34 Head Lifeguard Parks &amp; Recreation Department FLSA Classification: Non-Exempt Hourly: $19.45 Opening Date: January 3, 2025 Closing Date: Open Until Filled VA#24-25-20 Park Maintenance Specialist | Parks &amp; Recreation Department FLSA Classification: Non-Exempt Hourly: $17.05 Opening Date: October 29, 2024 Closing Date: Open Until Filled VA#23-24-40 Recreation Specialist | Parks &amp; Recreation Department FLSA Classification: Non-Exempt Hourly: $17.05 Opening Date: June 06, 2024 Closing Date: Open Until Filled VA#24-25-55 Recreation Assistant Supervisor Parks &amp; Recreation Department FLSA Classification: Non - Exempt Hourly: $19.01 Opening Date: May 12, 2025 Closing Date: Open Until Filled VA#24-25-12 Fleet Mechanic Public Works Department FLSA Classification: Non-Exempt Hourly: $21.05 Opening Date: August 21, 2024 Closing Date: Open Until Filled VA#24-25-50 Event Technician | - Community Events Facilities &amp; Events Department FLSA Classification: Non-Exempt Hourly: $20.01 Opening Date: April 24, 2025 Closing Date: Open Until Filled VA#24-25-56 Public Service Specialist Facilities Department FLSA Classification: Non-Exempt Hourly: $17.05 Opening Date: May 22, 2025 Closing Date: Open Until Filled VA#24-25-40 Facilities Administrative Coordinator Facilities &amp; Events Department FLSA Classification: Non-Exempt Hourly: $19.45 Opening Date: January 23, 2025 Closing Date: Open Until Filled VA#23-24-37 Maintenance Mechanic | Facilities &amp; Events Department FLSA Classification: Non-Exempt Hourly: $17.05 Opening Date: May 30, 2024 Closing Date: Open Until Filled VA#24-25-57 Maintenance Mechanic III - Airport Airport Department FLSA Classification: Non-Exempt / Safety Sensitive Hourly: $21.19 Opening Date: May 22, 2025 Closing Date: Open Until Filled VA# 23-24-23 Police Officer | Taos Police Department FLSA Classification: Non-Exempt Hourly Rate: $28.39 Opening Date: November 29, 2023 Closing Date: Open Until Filled VA# 23-24-24 Police Cadet Taos Police Department FLSA Classification: Non-Exempt Hourly Rate: $23.86 Opening Date: November 29, 2023 Closing Date: Open Until Filled We offer GREAT benefits: 100% major medical premium paid for em- ployee with a choice of State of New Mexico Blue Cross Blue Shield, HMO &amp; PPO, Presby- terian, State of New Mexico Public Employee Retirement Association (PERA) Retirement, personal leave and holiday pay, employee development and training programs and much more. ™) Job code Wl Job title JOIN OUR TEAM! or call the HR Team @

Multiple Positions

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Service Supervisor is responsible for leading and mentoring a team of customer service representatives, ensuring timely and accurate handling of customer orders, inquiries, and communications. This role is critical to delivering a best-in-class customer experience and supporting Polygon’s commercial strategy through seamless internal coordination, efficient process management, and proactive service. This position requires a hands-on leader who thrives in a dynamic manufacturing environment, collaborates effectively across teams, and balances daily execution with strategic thinking.
Requirements:
Duties &amp; Responsibilities
<ul>
<li>Lead day-to-day operations of the customer service team, ensuring timely, accurate, and professional customer interactions.</li>
<li>Monitor order processing, status updates, and follow-through to meet or exceed customer expectations.</li>
<li>Serve as a primary escalation point for complex orders or service issues, working cross-functionally with Sales, Engineering, and Production.</li>
<li>Implement and improve customer service processes, systems, and reporting tools (e.g., Syteline/ERP and Salesforce/CRM) to enhance accuracy and efficiency.</li>
<li>Coach, mentor, and develop CSR team members through regular feedback, training, and performance evaluations.</li>
<li>Support key account management by maintaining consistent communication and alignment with Sales.</li>
<li>Analyze customer feedback and service metrics to identify trends and drive continuous improvement initiatives.</li>
<li>Ensure documentation, SOPs, and workflows are accurate and up to date.</li>
<li>Perform additional duties as assigned.</li>
<li>Commitment to uphold Polygon’s Core Values: Customer Committed – Customer Centered, Excellence, Pride &amp; Passion in Our Work, Integrity Without Compromise, Care for Our Community.</li>
</ul>
Education &amp; Training
<ul>
<li>Associate’s or Bachelor’s degree in Business, Communications, Supply Chain, or related field (or equivalent experience).</li>
</ul>
Knowledge &amp; Experience
<ul>
<li>3+ years’ experience in a customer service role, preferably in a B2B or manufacturing environment.</li>
<li>1-2 years’ experience in leadership (team lead or supervisory capacity).</li>
<li>Experience with ERP and CRM systems; familiarity with Epicor is a plus.</li>
</ul>
Skills &amp; Abilities
<ul>
<li>Strong problem-solving, organizational, and communication skills.</li>
<li>Customer-first mindset with a commitment to accuracy and responsiveness.</li>
<li>Ability to work cross-functionally and adapt to evolving priorities.</li>
<li>Ability to thrive in growth goal environment and shift priorities to meet the needs of the organization.</li>
<li>Articulate, strong people skills, collaborative, and personable.</li>
<li>Initiative-taking, ability to self-manage projects, high level of organization, ability to overcome obstacles.</li>
<li>Openness to experimenting with new and undiscovered methods that have a positive impact on results; challenging the status quo for the sake of continuous improvement.</li>
<li>Continue to develop extensive knowledge of the function and department processes.</li>
<li>Research and analytical skills.</li>
<li>Enthusiasm and sincerity.</li>
<li>Ability to lift/carry up to 10 lbs. </li>
</ul>
Working Conditions
The physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, associate is regularly required to sit, stand, stoop, climb, walk, use hands, talk, and hear for a minimum of eight (8) hours per day.
 
Hours/Shifts: Varies depending on customer needs.
 
Preference will be given to internal candidates.

Customer Service Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Central Susquehanna Opportunities, Inc. (CSO), an innovative non-profit, has an opening for a Customer Service Supervisor home based with travel to 6 PA CareerLink sites in the Central Region Workforce Development Area. Provides daily oversight of the Adult/Dislocated Worker Program. This position is responsible for staff supervision, ensuring program services are delivered in compliance with federal, state and local policies, monitoring program performance and oversight of service delivery. Bachelor's Degree in related field preferred or combination of education and experience, which indicates possession of skills, knowledge and abilities listed above. 3-5 years' experience working in governmentally funded programs and significant supervisory experience required. Equal opportunity employer. 
Requirements:

<h3>Job Description</h3>
Job Description
Job Description Overview
 
CERTIFIED Enterprise Inc is a leading provider of recycling and waste solutions services. Certified Waste Solutions is searching for an experienced Customer Services Supervisor to be responsible for overseeing the daily operations of the customer service department.
 
We are seeking a highly skilled and customer-oriented Customer Service Supervisor to lead our customer service team and ensure our customers receive exceptional support and service. The Customer Service Manager's responsibilities include developing customer service policies, monitoring team performance, managing the team's resources, and interfacing with customers. Our ideal candidate is an experienced professional with deep knowledge of customer service, best practices, excellent problem-solving skills, and the ability to build a high-performing customer service team.
 
Responsibilities
· Develop and implement customer service policies and procedures
· Manage and oversee the customer service team
· Handle complex customer complaints or inquiries
· Train and mentor customer service representatives
· Monitor team performance and report on metrics
· Ensure customer satisfaction and provide professional customer support
· Analyze customer feedback and develop new techniques to ensure customer retention
· Prepare detailed reports on the team's performance
· Set a clear mission and deploy strategies focused towards that mission
 
Qualifications
· Proven work experience as a Customer Service Supervisor/Manager or similar role
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Working knowledge of customer service software, databases and tools
· Awareness of industry's latest technology trends and applications
· Ability to think strategically and to lead
· Strong client-facing and communication skills
· Advanced troubleshooting and multi-tasking skills
· BS degree in Business Administration or related field preferred
 
Benefits
· 401(k)
· Health insurance
· Dental insurance
· Retirement plan
· Paid time off
· Opportunities for professional development
 
Additional Information
 
· Job Title: Customer Service Supervisor
· Work Environment: In-office work setting.
· Reporting Structure: Reports to the CEO of Certified Waste Solutions
· Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
· Pay Range: $75,000 minimum to $78,000 maximum
· Location: Orange, CA.
· Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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