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Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

<h3>Job Description</h3>
Job Description Customer Experience Supervisor
We are seeking a dynamic and experienced Customer Experience Supervisor to lead a team of customer service professionals. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and managing key client relationships. The ideal candidate will bring strong leadership skills, a passion for customer satisfaction, and the ability to drive performance in a fast-paced environment.
Key Responsibilities:
<ul>
<li>Collaborate with leadership to shape and implement a strategic vision for customer experience.</li>
<li>Supervise a team of customer service representatives, ensuring adherence to service standards and operational guidelines.</li>
<li>Train new hires and provide ongoing coaching to existing team members on policies, procedures, and best practices.</li>
<li>Manage scheduling and task assignments to meet productivity targets and minimize overtime.</li>
<li>Conduct performance evaluations and provide constructive feedback.</li>
<li>Foster a customer-centric culture focused on delivering exceptional service.</li>
<li>Oversee daily departmental operations and ensure tasks are completed accurately and efficiently.</li>
<li>Support initiatives aimed at achieving service rate goals and other performance metrics.</li>
<li>Address urgent, after-hours issues related to operations, purchasing, or customer needs.</li>
<li>Monitor customer interactions to ensure quality and consistency.</li>
<li>Keep the team informed of updates to products, services, and procedures.</li>
<li>Analyze customer feedback and prepare reports on inquiries and complaints.</li>
<li>Maintain and update procedural documentation.</li>
<li>Identify areas for process improvement and recommend enhancements.</li>
<li>Train team members on effective communication and problem resolution techniques.</li>
<li>Investigate and resolve complex customer issues.</li>
<li>Communicate with customers via phone and email.</li>
<li>Coordinate product recalls and manage the process from initiation to resolution.</li>
<li>Handle escalated incidents and ensure timely resolution.</li>
<li>Collect and analyze customer feedback related to service quality.</li>
<li>Oversee product exchange and return processes.</li>
<li>Partner with leadership on customer service initiatives.</li>
<li>Perform other duties as assigned.</li>
</ul>
Required Skills:
<ul>
<li>Proven leadership and team management capabilities.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>In-depth understanding of customer service principles and practices.</li>
</ul>
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Riverside,CA.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

Customer Service Supervisor

<h3>Job Description</h3>
Job Description
 As a&nbsp;Call Center Supervisor&nbsp;for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services.
 Responsibilities:
<ul>
<li>Hands-on and in-the-moment assistance with appointment scheduling.</li>
<li>Coaching, encouraging and guiding teammates to meet activity goals and metrics.</li>
<li>Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.</li>
<li>Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.</li>
<li>Working on a team of dedicated supervisors.</li>
<li>Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.</li>
<li>This is an in-person position.</li>
</ul>
Qualifications:
<ul>
<li>Previous Inside Sales or Call Center Supervisor experience.</li>
<li>A drive to meet metrics and lead a team.</li>
<li>Ability to give and accept constructive feedback.</li>
<li>A proven track record of closing sales.</li>
<li>Excellent oral and written communication skills.</li>
<li>Ability to work in a fast-paced environment while multitasking.</li>
<li>Strong interpersonal skills, including empathetic listening and warm communication style.</li>
</ul>
&nbsp;#zip

<h3>Job Description</h3>
Job Description
 
About the Company:

GreenWaste® has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. 
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 2765 Lafayette St. in Santa Clara. Limited job-related travel may be required.
Position Summary:
The Customer Service Supervisor may provide support to one or more facilities. This role is primarily responsible for providing service information and proactively resolving issues our customers might face with accuracy and efficiency.
Essential Functions and Responsibilities:

Customer Service &amp; Call Management
<ul>
<li>Oversee, manage, and respond to high volumes of customer inquiries with accuracy, professionalism, and urgency.</li>
<li>Take ownership of escalated or complex customer issues, ensuring prompt resolution and clear follow-up.</li>
<li>Ensure all customer interactions are accurately documented in the company database.</li>
<li>Monitor call quality and service standards, providing coaching and feedback to team members.</li>
</ul>
Team Leadership &amp; Development
<ul>
<li>Supervise, train, and mentor Customer Service Representatives and Dispatchers to meet and exceed performance goals.</li>
<li>Develop and implement training programs to improve technical knowledge, communication skills, and problem-solving abilities.</li>
<li>Foster a positive, collaborative, and high-energy work environment that promotes teamwork and accountability.</li>
<li>Provide ongoing performance feedback and conduct regular evaluations.</li>
</ul>
Operational Coordination
<ul>
<li>Serve as the primary liaison between Customer Service, Dispatch, Drivers, Route Supervisors, Outreach Coordinators, and Management.</li>
<li>Assist in scheduling and workload distribution to ensure optimal coverage and efficiency.</li>
<li>Coordinate with Supervisors and Managers on operational priorities, service updates, and special projects.</li>
<li>Assist with jurisdictional requests, special projects, and reporting requirements.</li>
</ul>
Process Improvement &amp; Reporting
<ul>
<li>Identify opportunities to streamline processes and improve efficiency without sacrificing quality.</li>
<li>Track and analyze call center metrics to ensure service level agreements are met.</li>
<li>Support the development of policies, procedures, and best practices to enhance customer satisfaction and operational performance.</li>
<li>Perform other duties as assigned. </li>
</ul>

Knowledge, Skills, and Abilities:
<ul>
<li>Strong leadership, coaching, and mentoring abilities with a focus on developing team talent.</li>
<li>Exceptional customer service orientation with the ability to remain calm and professional under pressure.</li>
<li>Excellent problem-solving and decision-making skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Outlook, Word, and Excel; ability to learn company-specific software systems (e.g., Tower).</li>
<li>Strong verbal and written communication skills with attention to detail.</li>
<li>Proactive, enthusiastic, and adaptable with strong interpersonal skills.</li>
</ul>
Qualifications:
<ul>
<li>2+ years of supervisory experience in customer service and/or dispatch environment </li>
<li>3+ years of experience in a high-volume call center or dispatch role.</li>
<li>Proven track record of meeting performance goals and driving team success.</li>
<li>Strong analytical skills with the ability to interpret data and create actionable plans.</li>
<li>Experience with Tower system preferred.</li>
<li>Bilingual in English and Spanish preferred.</li>
</ul>
Language Skill:

<ul>
<li>Proficiency in English and/or Spanish. </li>
</ul>
Physical Demands:
 
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Ability to physically push, pull and lift objects up to 20lbs.</li>
<li>Prolonged standing or walking (events).</li>
</ul>
Work Environment:
Typical work week is Monday through Friday daytime schedule. However, semi-frequent early morning, evening, weekend, and holiday work will be required. Will be exposed to outdoor weather conditions when attending events. 
Compensation and Benefits:
 
Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance.
 
This Organization participates in E-Verify. Esta Organización Participa en E-Verify.
GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.

GreenWaste Core Values
Integrity
Do what’s right for each other and our communities.
Teamwork
Work together to help our communities thrive.
Creativity
Experiment and try something new, big or small.
Innovation
Champion ideas that drive sustainability every day.

<h3>Job Description</h3>
TITLE: Customer Experience Supervisor
DIVISION: K-12 Solutions
REPORTS TO: Customer Experience Director
FLSA CLASSIFICATION: Exempt/Salary
 
POSITION OVERVIEW:
The Customer Experience Supervisor, under the supervision of the Customer Experience Director, will oversee and assist team members in the performance of their daily job duties such as responding to customer inquiries and resolving issues or complaints. The Customer Experience Supervisor provides hands-on, active leadership for team members and will also be expected to manage high-profile accounts.
 
PRINCIPLE RESPONSIBILITIES:
<ul>
<li>Works as a key member of Customer Experience leadership team that develops and maintains a strategic customer service vision.</li>
<li>Manages a team of assigned customer service representatives and ensures compliance with company guidelines particularly related to quality of service.</li>
<li>Train new team members in the company’s customer service policies, procedures, and best practices, while also ensuring current team members are executing these policies, procedures, and best practices.</li>
<li>Organizes and oversees work schedules and work assignments to ensure the department is meeting productivity goals and reducing overtime needs. (All overtime must be approved by the department Director.)</li>
<li>Conducts team member performance evaluations in a timely and constructive manner.</li>
<li>Maintains and supports the department’s ongoing priority of maintaining excellent customer-focused relations with all customers.</li>
<li>Ensure all functions within the department are completed with accuracy, and in the most efficient and cost-effective manner.</li>
<li>Coordinate the day-to-day operations of the department.</li>
<li>Ensure success on any K-12 initiative, including but not limited to the 98.5% Service Rate goal.</li>
<li>Handles urgent, after-hours matters (e.g. Operational, purchasing, customer requests, etc.)</li>
<li>Monitors and reviews calls and other correspondence between representatives and customers.</li>
<li>Ensures that representatives are informed about changes to company products and services.</li>
<li>Collects data and prepares reports on customer complaints and inquiries.</li>
<li>Produces and maintains department procedural documentation.</li>
<li>Identifies opportunities to update and/or improve customer service procedures and makes recommendations to the department Director.</li>
<li>Train agents on how to adequately address problems over the phone and/or how to write correspondence.</li>
<li>Investigate customers' complaints/problems and provide solutions.</li>
<li>Communicate with customers via phone or email.</li>
<li>Coordinate recalls with the K12 team from start to finish.</li>
<li>Handle major incidents that cannot be resolved by the K12 Account Specialist</li>
<li>Coordinate requests for customer feedback pertaining to K12 Account Specialist and customer service experience.</li>
<li>Compile and print reports on overall customer satisfaction.</li>
<li>Oversee the product exchange and return process.</li>
<li>Works with department Director on customer service initiatives.</li>
<li>Performs other related duties as assigned.</li>
</ul>
 
 
REQUIRED SKILLS:
<ul>
<li>Strong leadership and team management skills, with the ability to motivate and guide a diverse team of customer service professionals.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Extensive knowledge of customer service procedures and principles.</li>
<li>Strong organizational skills and great attention to detail.</li>
<li>Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.</li>
<li>Strong interpersonal skills and ability to coach and mentor members of the team.</li>
</ul>

EDUCATION/EXPERIENCE:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum 3-5 years in a customer service role, with at least 2 years in a leadership role required.</li>
</ul>
WORKING CONDITIONS AND PHYSICAL DEMANDS:
This position will be in an office setting at a desk equipped with computer, monitors, phone, and other applicable resources/equipment. It will require the applicant to routinely sit, stand, stoop, kneel, crouch, and bend for up to 8 hours. Position requires the occasional lifting of objects up to 10lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
EOE M/W/VET/DISABLED
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the FP&amp;A Manager cannot perform these duties, the CFO shall perform these duties.

<h3>Job Description</h3>
Company Information
Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military &amp; Defense Electronics, Space, Medical, Test &amp; Measurement, and Industrial.
Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.
 
Summary
The Inside Sales Supervisor leads and develops its team of Customer Service Representatives to ensure Amphenol-CIT (STA) provides its internal and external customers with best-in-class service levels. Additionally, the Inside Sales Supervisor works with the team to maintain and grow revenue with key accounts in conjunction with corporate strategy, acts as a liaison between the customer and operations to ensure that Amphenol-CIT (STA) meets the expected level of service and quality objectives of the customer, leads customer meetings, participates in forecasting activities, and performs high level program management
 
Essential Job Functions
<ul>
<li>Supervises customer service office responsible for support functions including order entry, customer reports and updated, RMA processing, credit and debit management, and overall responsiveness to internal and external customer inquiries</li>
<li>Translates customer and employee inquiries into Amphenol-CIT (STA) actions applying strategic logic and problem solving</li>
<li>Establishes professional and responsive relationships with customers as needed to ensure total customer satisfaction while meeting all business profitability objectives</li>
<li>Participates in customer meetings as needed</li>
<li>Oversight of ad hoc customer requirements impacting standardized customer service functions, ensuring customer’s expectations are met</li>
<li>Acts as a liaison between customer and internal cross functions to ensure all customer expectations are communicated, understood and met throughout the organization in a timely manner</li>
<li>Leads with a flexible and responsive business model</li>
<li>Able and willing to quickly identify issues and drive them to resolutions</li>
<li>Develops, measures, and posts department sales metrics. Ensure countermeasures are in place and effective to improve red metrics</li>
<li>Assists account managers in setting sales objectives and forecasts and strive to meet them</li>
<li>Maintains up-to-date knowledge of the industry and accounts</li>
<li>Employee development including hiring decisions, timecards, performance reviews, scorecards, development plans, and mentorship</li>
<li>Manages factory projects in support of continuous improvement</li>
<li>Project support of Sales Directors as needed</li>
<li>Collaborates and aligns business processes with Inside Sales Managers from all factories</li>
<li>Performs high level program management with Amphenol-CIT’s top strategic programs</li>
<li>Partners with the Inside Sales Supervisor (Sales) on a cohesive approach to the management of staff, customers, processes, and cross-functional relationships</li>
<li>Coordinates new employee onboarding in conjunction with designated Training Skills Assessments and established department training documents</li>
<li>Manages daily sales and metric reporting and monthly delivery of NIKE sales report to ISM and Sales Directors (Tableau)</li>
<li>May occasionally require flexible work hours when needed</li>
<li>Regular and predictable on-site attendance</li>
<li>Other duties as required in support of the department and the company*</li>
</ul>
<ul>
<li>
Supervisor Responsibilities
Supervises team of direct reports consisting of Customer Service Representatives
 
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
<ul>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to communicate effectively to employees at all levels</li>
<li>Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations</li>
</ul>
</li>
<li>
EDUCATION And/or EXPERIENCE
<ul>
<li>High school diploma/GED or equivalent work experience</li>
<li>Bachelor’s Degree preferred</li>
<li>Minimum of three years of management experience and aerospace and/or military &amp; defense Industry or cable assembly/connector business desired</li>
</ul>
</li>
<li>
CERTIFICATES, LICENSES, REGISTRATIONS
Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739
 
Language Skills
Ability to read, write, speak and understand English
 
Job Skills
<ul>
<li>Strong computer/system skills (MS Office especially Excel, SAP, etc.)</li>
<li>Ability to prioritize, organize and multi-task</li>
<li>Must be able to meet deadlines in a fast-paced environment</li>
<li>Leadership skills</li>
<li>Exceptional work ethic</li>
<li>Business winning attitude</li>
<li>Continuous improvement mindset</li>
<li>Strong math and analytical skills</li>
<li>Strong product/technical skills</li>
<li>Must be able to define problems, collect data, establish facts, and draw valid conclusions</li>
<li>Detail-oriented</li>
<li>Good interpersonal and teamwork skills</li>
<li>Ability to resolve conflicts</li>
<li>Ability to work well with limited supervision</li>
<li>Positive attitude</li>
<li>Proactive</li>
<li>Understands and works within Amphenol-CIT (STA) ’s policies and procedures</li>
<li>Working knowledge of financial reports. Understand margins, inventory turns, costs, profit and loss, etc.</li>
<li>High energy team player with a sense of urgency to meet internal and external customer expectations</li>
<li>Highly motivated. Set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers</li>
</ul>
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
<ul>
<li>Regular sitting, standing and walking throughout the day to accomplish tasks</li>
<li>Occasional sitting</li>
<li>Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed</li>
<li>Lifting and carrying up to 25 pounds, occasionally up to 50 pounds</li>
<li>Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus</li>
<li>Hearing and speaking</li>
<li>Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping</li>
</ul>
 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate
 
ENVIRONMENTAL POLICY
Amphenol-CIT (STA) is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol-CIT.
 
Personal Protective Equipment Requirements
<ul>
<li>Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas</li>
</ul>
 
EXPORT COMPLIANCE DISCLAIMER
This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder)
 
TRAVEL
0 - 10%
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 
Were looking for a Customer Service Supervisor to lead our team in delivering exceptional service and seamless order management. Youll oversee daily operations and guide team members to successall while fostering strong relationships with customers and partners. If you thrive in a fast-paced environment and excel at leading others, this role is for you.
 
Responsibilities
<ul>
<li>Promote a positive customer service mindset throughout the team.</li>
<li>Oversee the end-to-end order process, ensuring orders are submitted accurately and on time.</li>
<li>Manage customer service-related meetings, including management review.</li>
<li>Respond to customer inquiries via phone, text, and email in a timely and professional manner.</li>
<li>Oversee daily workflow and assist in strategic team management.</li>
<li>Implement and execute policies and procedures for quality customer service.</li>
<li>Develop and maintain professional relationships with customers, partners, and vendors.</li>
<li>Monitor individual and team performance, providing constructive feedback, guidance, and coaching.</li>
<li>Support management and implementation of new projects, systems, and process improvements</li>
<li>Assist Customer Service Manager with complex customer service concerns.</li>
<li>Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures.</li>
<li>Manage direct reports.</li>
<li>Start job responsibilities punctually and ensure consistent presence throughout the entire shift to complete responsibilities properly and attend all scheduled meetings and appointments.</li>
<li>Flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity.</li>
<li>Perform other duties as assigned.</li>
</ul>
Skills
<ul>
<li>Strong Leadership and Management abilities.</li>
<li>Excellent interpersonal, customer service, and communication skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Analytical mindset with problem-solving skills.</li>
<li>Ability to delegate tasks effectively.</li>
<li>Proficiency in Microsoft Office, with advanced Excel preferred.</li>
<li>Ability to work independently and collaboratively in a team environment.</li>
<li>Highest level of ethics and integrity.</li>
<li>Ability to lead and motivate the right behaviors.</li>
<li>Ability to multi-task and work in a fast-paced environment.</li>
<li>Strong project management.</li>
</ul>
 
Qualifications/Requirements
<ul>
<li>High school diploma or equivalent required.</li>
<li>At least 2 years of experience in leadership, supervision, advanced customer service leadership, or related field required.</li>
<li>At least 1 year of experience in customer service or related field required.</li>
<li>Clearance of favorable background investigation required.</li>
</ul>

<h3>Job Description</h3>
Work with a supportive, results-driven team while advancing your career in a respected industry leader. Enjoy competitive compensation, professional growth opportunities, and the chance to make a meaningful impact in the fuel, lubricants, or logistics sector.
 
Primary Services is actively recruiting for a Customer Service Supervisor to support a top-performing organization in the industrial services industry. In this role, you will oversee daily customer service operations, ensuring timely, accurate, and professional handling of client inquiries. You will lead a dedicated team, coordinate with internal departments, and implement process improvements to deliver exceptional customer experiences.
 
Responsibilities:
<ul>
<li>Supervise daily customer service operations, ensuring all inquiries and orders are processed efficiently.</li>
<li>Evaluate phone and email communications for quality assurance.</li>
<li>Handle escalated customer complaints and resolve issues in a timely manner.</li>
<li>Obtain and analyze all necessary information to address product and service inquiries.</li>
<li>Oversee new customer setups and maintain accurate customer databases.</li>
<li>Process orders, forms, applications, and requests while meeting service deadlines.</li>
<li>Organize and prioritize workflows to align with customer timeframes.</li>
<li>Communicate and collaborate with internal departments for issue resolution and order coordination.</li>
<li>Provide feedback to improve customer service processes and efficiency.</li>
<li>Prepare correspondence, reports, and presentations as needed.</li>
<li>Manage mail, faxes, express packages, and special projects.</li>
</ul>
 
Qualifications:
<ul>
<li>Minimum of 2 years of experience managing a team of at least 2–4 people in an industrial services or related industry.</li>
<li>Associate’s degree preferred.</li>
<li>Previous B2B experience strongly preferred.</li>
<li>Typing speed of at least 60 WPM and proficiency in ten-key data entry.</li>
<li>Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to learn other software applications.</li>
<li>Strong organizational, planning, and leadership skills.</li>
<li>Excellent communication skills, both oral and written.</li>
<li>Ability to handle change, work under pressure, and meet deadlines.</li>
<li>Skilled in problem-solving and maintaining attention to detail.</li>
<li>Positive attitude, dependability, and self-motivation.</li>
</ul>
 
Want to be notified of similar positions? Visit <a href="http://www.primaryservices.com/signup/" target="_blank">www.primaryservices.com/signup/</a> to sign up and have notifications delivered straight to your inbox!

<h3>Job Description</h3>
Job Description
Our client, a celebrated luxury goods company is seeking an experienced and motivated Call Center Supervisor to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.
 
**This position requires previous call center supervisor or management experience.**
 
 
Key Responsibilities
Team Leadership &amp; Development
<ul>
<li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li>
<li>Provide ongoing training, coaching, and development to enhance skills and performance.</li>
<li>Foster a positive and motivating environment through regular feedback and recognition.</li>
<li>Hold team members accountable for achieving performance standards.</li>
<li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li>
<li>Partner with Training and Communications teams to address training needs and reinforce communications.</li>
<li>Facilitate regular team meetings and one-on-one performance discussions.</li>
</ul>
Sales &amp; Strategy Execution
<ul>
<li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li>
<li>Optimize the “Notify Me” program to maximize sales opportunities.</li>
<li>Monitor team sales performance and provide regular reports to senior management.</li>
<li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li>
</ul>
Customer Service &amp; Escalation Management
<ul>
<li>Ensure every customer interaction reflects luxury service standards.</li>
<li>Identify and manage escalated cases, providing timely and effective solutions.</li>
<li>Handle Special Orders, including high-value and custom orders.</li>
<li>Evaluate and act upon customer feedback to continually improve service delivery.</li>
</ul>
Operational Support
<ul>
<li>Assist fellow supervisors with daily operational tasks as needed.</li>
<li>Maintain professionalism and integrity in all interactions.</li>
</ul>
 
 
Qualifications &amp; Skills
<ul>
<li>Experience: 2–7 years in a similar supervisory role within a Contact Center; Retail or luxury environment preferred.</li>
<li>Leadership: Strong ability to motivate, inspire, and lead a team to achieve measurable results.</li>
<li>Sales Expertise: Excellent understanding of the sales process, with proven techniques to drive results.</li>
<li>Technology: Proficient in Salesforce or similar CRM; skilled in navigating multiple systems.</li>
<li>Customer Focus: Strong relationship-building and service skills, with a commitment to delivering exceptional experiences.</li>
<li>Communication: Outstanding verbal and written communication skills.</li>
<li>Collaboration: Able to work both independently and in a team setting.</li>
<li>Industry Passion: Enthusiasm for the luxury goods industry and the brand.</li>
<li>Problem-Solving: Strong analytical skills with sound judgment and decision-making abilities.</li>
<li>Organization: Excellent planning, organizational, and time management skills.</li>
<li>Flexibility: Ability to work a flexible schedule as business needs require.</li>
<li>Professionalism: High level of integrity and professional demeanor.</li>
</ul>

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