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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will also serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757493&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757493" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-33e8b0be-b4dd-42d0-9530-e2df2d63a939</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-537ce69475a85e4fb5e079ee955c18f2

Member Liaison Specialist (Customer Service)

Maintenance Mechanic - HVAC (Facilities) - Riverside City College Riverside Community College District Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time: Maintenance Mechanic - HVAC (Facilities) - Riverside City College Department: Facilities (R) Position Type: Support Staff (Classified / Confidential) College/Campus: Riverside Physical location of the position: Riverside Employment Type: Full-Time Position Length: 12-month Salary Range: Grade L Salary Amount: $6,629 - $8,069 Salary Type: Monthly Is this position categorically (grant) funded? No Basic Function: BASIC FUNCTION Performs skilled mechanical maintenance duties in the construction, diagnosis, repair, installation, and alteration of District heating, ventilation, air conditioning and refrigeration (HVAC) systems and related equipment and facilities; performs preventive maintenance and routine servicing of equipment to ensure efficient operation. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers. CLASS CHARACTERISTICS This classification in the Maintenance series is responsible for independently performing skilled mechanical duties in support of the District's HVAC systems. Employees at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department. Education: Education and Experience: Completion of the twelfth (12th) grade and three (3) years of experience installing, maintaining, and repairing HVAC systems; or an equivalent combination of education, training, and/or experience. Experience: Knowledge of: 1. Operational characteristics of various heating and cooling systems. 2. Commercial, industrial, and institutional electrical distribution systems and energy management systems. 3. Programming principles for automated logic and summit tracer type systems. 4. Boiler maintenance, installation, and repair. 5. Chemical usage required for cooling tower maintenance. 6. Diagnostic equipment used to troubleshoot and resolve HVAC system issues. 7. Piping and plumbing systems related to HVAC systems. 8. Industry safety regulations and precautions. 9. Mathematical principles. 10. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility. Ability to: 1. Troubleshoot, diagnose, maintain, and repair a diverse range of heating and cooling systems and devices. 2. Install, evaluate, and make operating adjustments to heating and cooling systems. 3. Estimate materials and time necessary for project related maintenance and repair. 4. Size and design an air conditioning system to fit an application. 5. Read and interpret as-built blueprints and submittals. 6. Attend and participate in construction meetings. 7. Maintain and update maintenance records and schedules. 8. Apply basic knowledge to new and changing machine/system models. 9. Interpret local and state building codes and procedures as the related to HVAC systems. 10. Work with other trades to support and aide in job performance. 11. Place orders for maintenance and repair for building HVAC systems. 12. Exercise independent judgment within general policy, and procedural guidelines. 13. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks. 14. Communicate effectively in the course of performing work tasks. 15. Establish, maintain, and foster effective working relationships with those contacted in the course of work. 16. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community. 17. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel. Licenses/Certifications: Licenses and Certifications: 1. A valid driver's license and proof of insurability may be required to drive a District or personal vehicle. 2. Possession of valid Refrigerant Recovery and Recycling Equipment Certification and maintain certification throughout employment. Other: PHYSICAL DEMANDS Must possess mobility to work in the field; strength, stamina, and mobility to perform medium to heavy physical work; ability to sit, stand, and walk on level, uneven, or slippery surfaces; vision to read printed materials and a computer screen, to distinguish colors, and to inspect and operate equipment; and hearing and speech to communicate in person and over the telephone. Employees frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp, and make repetitive hand movements in the performance of daily duties; work in confining spaces; climb and descend ladders; operate varied hand and power tools; operate motor vehicles and visit various District sites. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, which may include working on live electrical wires. Finger dexterity is frequently needed to operate and repair tools and equipment. Must also possess mobility to work in a standard office setting and use standard office equipment, including a computer. Employees must possess the ability to lift, carry, push, and/or pull materials and objects averaging a weight of 50 pounds or heavier weights, with the use of proper equipment and/or assistance from other staff. The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations. ENVIRONMENTAL CONDITIONS Employees in this classification work in the field and are exposed to loud noise levels, extreme cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspaces, chemicals, mechanical and/or electrical hazards, hazardous physical substances, and fumes, dust, and air contaminants. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures. Duties and Responsibilities: EXAMPLES OF TYPICAL JOB FUNCTIONS 1. Repairs/rebuilds mechanical drive systems including, but not limited to, replacement of drive bearings, shafting, blower wheel assemblies, multi-pulley and belt drives, and exhaust blower assemblies and motors for HVAC equipment. 2. Maintains and repairs hot and cold-water pumping systems including motor replacement, bearing and shaft seal replacement, mounting and alignment techniques for proper operation, and replacement of rubber and chain drive couplings; repairs and rebuilds triple duty valve/Y strainer assemblies; checks valves, air and sludge separators, air bleeds and water treatment, air scavenging, and sludge removal. 3. Maintains and repairs cooling towers, evaporator condensers, and air-cooled condensers; maintains, repairs, and replaces fills elements, water distributors, filter screenings, piping, electrical components, and control operations. 4. Maintains hot water boiler operation, including electronic and mechanical safety, primary and secondary pump systems and boiler ignition controls, chilled water systems operations, water flow dynamics, and piping-pumping configurations. 5. Maintains and repairs, as necessary, gas fired furnaces, infra-red heaters, and hydraulic systems. 6. Works and meets with contractors and vendors obtaining estimates, evaluations, reports, and pricing, and provides recommendations accordingly. 7. Attends and participates in pre-construction meetings for assigned projects and work. 8. Responds to emergency electrical and plumbing calls; assists other co-workers as required; may serve as contact person in the absence of the supervisor; provides instruction on the use and operation of HVAC equipment; monitors HVAC over DDC/EMS computer systems; updates and maintains service logs. 9. Participates in District-provided in-service training programs. 10. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related. Conditions of Employment: CONDITIONS OF EMPLOYMENT: SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached. HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued. FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit. The work location and assignment within a job classification is determined by the District and may be subject to change. All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees. The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity. In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows: Lorraine Jones, Ed.D., M.S.W. District Compliance Officer and Title IX/ADA/504 Coordinator 3801 Market Street Riverside, CA 92501 <a href="https://apptrkr.com/get_redirect.php?id=6763999&amp;targetURL=mailto:lorraine.jones@rccd.edu" target="_blank">lorraine.jones@rccd.edu</a> 951-222-8039. Work Hours/Work Days for Classified and Hourly Positions Only: Tuesday - Saturday: 8:00 am - 4:30 pm Required Applicant Documents: Resume or Curriculum Vitae Cover Letter Optional Applicant Documents: Other Document Associate or Equivalent Transcript Bachelors or Equivalent Transcript Effective Employment Date: Anticipated Start Date December 2025 Application Deadline: Open Until Filled Special Comments: IMPORTANT NOTICES: * The first round of applicants will be reviewed on 5/12/25 and every two weeks after that until the position is filled. * Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size. * An application will not be considered complete unless all Required Documents are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification. * Paper applications and supporting materials WILL NOT be accepted! * Letters of reference must be non-confidential and submitted electronically when applying on-line. * Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time. * The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered. * The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources and Employee Relations at (951) 222-8595 for assistance. Application Types Accepted: Classified/Management/Confidential Application To apply visit <a href="https://apptrkr.com/6763999" target="_blank">http://pa379.peopleadmin.com/applicants/Central?quickFind=61832</a> To apply, please visit: <a href="https://apptrkr.com/6763999" target="_blank">http://pa379.peopleadmin.com/applicants/Central?quickFind=61832</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-a2a91be7414acf4f87604f92219a70cb

Maintenance Mechanic - HVAC (Facilities) - Riverside City College

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

<h3>Job Description</h3>
Job DescriptionSalary: 20.84 
Job Posting
Deadline: Open until filled
 
Job Title: Customer Service Supervisor (1 FT)
Department: Customer Service
Location: Salamanca
Rate of Pay: $20.84
 
JOB SUMMARY: 
Projects warm, positive, helpful image to all guests at all times. Instructs new guests in understanding all promotions in the gaming facility. Encourages the sales of special game seats. Oversees Customer Service Representatives and creates their schedules. Keeps SGE staff in compliance with the SICS.
 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1.Responsible for providing excellent service to both internal and external guests. 2.Responsible for understanding all SGE activities, specials and schedules for upcoming events, price structure, coupons and bus junkets and informing the Customer Service Representatives of all such activities. 3.Responsible for accurate lists of special sales promotions and ensure proper coordination of these sales / promotions. 4.Responsible for handing out new promotional materials, proper display and distribution of flyers, payout schedule, ensuring all Customer Service Representatives are informed. 5.Handle customer complaints and requests in an efficient and friendly manner; note all complaints for follow-up by Customer Service Manager or proper department supervisor / manager. 6.Encourage sales of special game registration and distributes appropriate materials (receipts, information, etc.). 7.Assist new guests on how to properly play bingo programs, slot machines, and poker. 8.Maintains a neat and orderly work area. Oversee that the Customer Service work area is clean and clear of clutter. 9.Responsible for accurately monitoring and documenting daily attendance records according to policies and procedures. 10.Responsible for developing employee evaluations and schedules for the Customer Services Representative in an efficient and timely manner. 11.Coordinate promotional audits daily / weekly / monthly coordinated throughout the facility as prepared in approved promotional submissions. 12.Responsible for training new Customer Service Representative and ensuring that all Customer Service Representatives are complying with established policies and procedures. 13.Complete ordering of supplies for complimentary services and Customer Service supplies. 14.Assist the Marketing Department and Promotions Coordinator in planning, creating, implementing and executing promotional events. 15.Ensure auditing of the Player Tracking System accounts are completed on a regular basis. 16.Fulfilling job duties as a Customer Service Supervisor while completing the tasks of a Customer Service Representative throughout each shift. 17.Performs other duties as assigned.
 
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
 
Education/Experience:
High School Diploma or GED. One (1) year experience performing duties comparable to customer service. Must have a minimum of one year experience as a supervisor or manager. Must possess excellent communication and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.

Customer Service Supervisor

<h3>Job Description</h3>
The Customer Service Supervisor will manage a team of sales support professionals across two locations—Franklin, TN and Huntsville, AL—who serve as the primary point of contact for sales representatives in processing client orders, managing business portfolios, and coordinating buying and inventory activities. This role acts as an escalation point to ensure all customer requirements are met, while partnering closely with suppliers, customers and the sales team to deliver exceptional service.
 
This opportunity offers strong visibility, cross-functional collaboration, and a supportive culture. After training, the role follows a hybrid schedule with 3 days in office and 2 days remote.
 
Responsibilities:
<ul>
<li>Serve as the primary point of contact for the Sales Support team; assist with questions and escalate issues as needed.</li>
<li>Develop and maintain a backup coverage plan for the team; provide backup support when required.</li>
<li>Oversee orders from inception through payment, ensuring compliance with company policies and procedures.</li>
<li>Escalate personnel concerns or issues to the Regional Office Manager.</li>
<li>Assist with onboarding new office staff.</li>
<li>Support the implementation of corporate or divisional processes and initiatives.</li>
<li>Act as the ERP training lead and liaison for the office.</li>
<li>Manage all office invoices and billing.</li>
<li>Allocate warehouse and facility-related billings.</li>
<li>Report hourly employee time to payroll.</li>
<li>Prepare standard and ad hoc reports for management.</li>
<li>Hold regular team meetings to support performance, communication, and productivity.</li>
<li>Manage team-building budgets.</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor’s degree in business or related discipline preferred</li>
<li>3 years of related experience, plus 2 years supervisory experience required</li>
<li>Experience in a corporate sales and service environment preferred</li>
<li>ERP (Enterprise Resource Planning) system experience required</li>
<li>Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required</li>
<li>Excellent communication skills</li>
<li>Experience working in a team environment with strong collaboration skills</li>
<li>Organized, self-motivated and takes initiative</li>
</ul>
 
Submit your resume today!

<h3>Job Description</h3>
Job Description
BAYCOAST BANK
POSITION DESCRIPTION
POSITION TITLE: CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105
LOCATION: Seekonk Branch 
Bilingual: Spanish/Portuguese a plus
 
FUNCTION:
Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The CSS coaches the teller team in all aspects of relationship development, service and operations; responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
<ol>
<li>Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensures that the teller staff consistently provides high quality customer service.</li>
<li>Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures. </li>
<li>Accurately processes various customer transactions. </li>
<li>Leverages problem-solving and strong communication skills to resolve customer issues</li>
<li>Models and promotes Customer Centric service standards to the teller staff.</li>
<li>Initiates contact with customers to ensure satisfaction.</li>
<li>Effectively recognizes relationship development opportunities and refers customers to appropriate area of the Bank.</li>
<li>Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.</li>
<li>Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.</li>
<li>Serves as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers.</li>
<li>Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, Partners, Insurance Group, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage</li>
<li>Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.</li>
</ol>
<ol>
<li>Strives to meet and exceed branch initiatives and goals.</li>
<li>Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers. </li>
<li>Maintains a current registration with the Nationwide Multistate Licensing System (NMLS) if applicable. </li>
</ol>
STAFFING AND COACHING
<ol>
<li>Manages the daily staffing schedule and maintains a smooth workflow behind the teller line.</li>
<li>Motivates, trains, and coaches the staff to improve relationship development and service skills.</li>
<li>Provides guidance to subordinates in the more complex or non-routine aspects of their work.</li>
<li>Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security and employment practices.</li>
<li>Motivates staff to improve product knowledge through periodic testing.</li>
<li>Provides recognition to staff for exemplary service.</li>
<li>Provides training to new tellers, as needed.</li>
<li>Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans. </li>
<li>Participates as a “team player” to accomplish branch tasks.</li>
<li>Helps staff to develop their skills in order to achieve their goals which assist in their career path development.</li>
</ol>
OPERATIONAL
<ol>
<li>Responsible for overseeing the daily supervision of the teller line while performing the following duties:
<ol>
<li>Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end.</li>
<li>In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports.</li>
<li>Balances the ATM, night deposit and subject to verification bags daily.</li>
<li>Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud.</li>
<li>Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions &amp; other duties as needed.</li>
<li>Consistently produces and exceeds the expected volume of teller transactions; adhering to the established teller difference limits.</li>
<li>Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly.</li>
<li>Ensures monthly cash audits are completed/submitted on a timely basis.</li>
<li>Maintains a high degree of accuracy, organization and productivity in overseeing and conducting customer transactions.</li>
<li>Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.</li>
<li>Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager.</li>
<li>Assists in communicating goals and evaluating performance vs. goals set.</li>
<li>Has a commanding knowledge of the features and benefits of BayCoast Bank products, ensuring the staff is knowledgeable.</li>
<li>Assists with the safe deposit box function.</li>
<li>Process wire transfer request and approves wires in accordance with proper procedures.</li>
<li>Accurately completes the loan application process.</li>
<li>Inventories and orders branch supplies, as needed.</li>
<li>Quickly responds to internal inquiries from other departments or areas.</li>
<li>Maintains a neat, organized work area.</li>
</ol>
</li>
<li>Is responsible to open and/or close the branch in the absence of the Manager and Assistant Manager.</li>
<li>Adheres to the Banks confidentiality policy and the safeguarding of customer information. </li>
<li>Participates in Bank sponsored community events and organizations.</li>
<li>Attends all required trainings/meetings as assigned or scheduled.</li>
<li>Performs additional duties as requested.</li>
</ol>
Knowledge/Skills/Experience Requirements:
Minimum 1- year experience as a teller in a bank or other financial institution. Strong
supervisory and interpersonal communications skills. A thorough understanding of teller
operations. Professional telephone communications skills. Enthusiastic, customer-
focused team player. Organized and dependable. Good knowledge of bank terminology,
products and services. Skilled in typing and general use of office equipment. Ability to
work accurately with figures and to perform detailed work. Positive and helpful attitude.
Physical/Work Condition Requirements:
In the performance of respective task and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Equipment Used:
General office/bank equipment. Computer, printer, coin machine bill counter, copier, scanner, FAX, Card @ Once instant Debit/ATM card printer, safe deposit time recorder, alarm system, surveillance monitoring system.

CUSTOMER SERVICE SUPERVISOR

<h3>Job Description</h3>
Job Description
Global Contact Services is seeking qualified Supervisor Candidates for its call center in Long Island City, NY.&nbsp; Global Contact Services (GCS) is the call center provider for a large transportation agency.&nbsp; With over 800 associates and taking 30,000 calls/day it's a fast-paced and fun environment.&nbsp; If you have Supervisory experience, live within 50 miles of New York City and are looking for a new challenge then contact us!

Supervisor Customer Service

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Customer Service Supervisor to oversee day-to-day operations and ensure exceptional service delivery within our team. This contract position is based in Tampa, Florida, and requires a hands-on leader who can effectively manage a dynamic work environment. The role involves supervising customer service activities, maintaining service standards, and supporting staff performance. Responsibilities: • Supervise and coordinate daily operations within the customer service team to ensure smooth workflow. • Monitor staff performance, providing constructive feedback and guidance to enhance service quality. • Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution. • Develop and implement strategies to improve efficiency and customer satisfaction. • Maintain compliance with company policies and procedures while ensuring high service standards. • Train and mentor team members to encourage attention to detail and skill development. • Collaborate with other departments to address customer needs and streamline processes. • Prepare performance reports and analyze data to identify trends and areas for improvement. • Schedule and manage staffing to accommodate business demands, including occasional weekend shifts. • Ensure the call center meets its KPIs and service delivery goals consistently.• Proven experience in a supervisory role within customer service or call center environments. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Ability to handle escalated issues with professionalism and efficiency. • Familiarity with customer service metrics and performance tracking. • Proficient in using call center systems and software. • Ability to adapt to changing business needs and work occasional weekends. • Strong problem-solving skills with a customer-focused mindset.

<h3>Job Description</h3>
Job DescriptionOur client, a well-established company in the medical industry, is seeking a proactive and hands-on Customer Service Call Center Supervisor for an onsite, permanent contract-to-permanent opportunity. The organization has just over 100 employees and is dedicated to providing exceptional service and support to its clients and patients. This role offers strong growth potential and the prospect of permanent employment for high performers. Key Responsibilities: Supervise and manage a call center staff of up to 15 employees, overseeing day-to-day operations and team productivity. Ensure staff effectively handle incoming medical billing inquiries and contractual questions in a prompt, detail oriented manner. Lead recruitment, hiring, onboarding, and training processes for new and current call center employees. Monitor call volumes, hold times, and performance standards, using data analytics to track team and individual metrics. Coach and mentor team members, assisting with escalated and challenging customer calls to maintain service quality. Drive employee development through regular feedback, performance reviews, and ongoing training. Manage and contribute to revenue cycle billing operations, ensuring accuracy and timely resolution of cases. Maintain strong organizational systems and reporting practices using Microsoft Office Suite and other relevant software. Ensure compliance with healthcare industry regulations and company policies. Collaborate cross-functionally with internal departments to approve contracts and support resolution of medical billing matters. Requirements: Proven experience supervising a call center team, preferably within the medical, healthcare, or revenue cycle management field. Strong understanding of medical billing cycles and contracts. Demonstrated ability to deescalate complex customer issues and provide effective solutions. Solid organizational and multitasking skills, with the capacity to prioritize in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Ability to coach, mentor, and lead staff while maintaining a positive team culture. Experience tracking performance metrics and using analytics for operational improvement. This role is a contract position with the possibility of permanent employment based on performance. Ready to make an impact? Apply today to help lead and support a dedicated team at the heart of healthcare customer service operations.&nbsp;Please apply and contact: Kelly Fellows for immediate consideration at 865-370-2219• Minimum of two years' experience supervising a call center team, preferably in the medical or healthcare sector. • Solid knowledge of medical billing processes and contract management. • Proven ability to handle and deescalate complex customer situations with effective solutions. • Strong organizational and multitasking abilities to thrive in a fast-paced environment. • Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook. • Excellent communication skills, both written and verbal. • Demonstrated leadership and mentoring capabilities to foster a positive team culture. • Experience in tracking performance metrics and utilizing data analytics for improvement.

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