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Intern (Communications Events) CalOptima Join Us - Where Your Talent Meets Opportunity. We're Better Together The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Intern (Communications - Events) and help shape the future of healthcare where you'll be an integral part of our Communications team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. The overall purpose and objective of the Intern (Communications - Events) is to gain work experience in the field prior to graduating. This is an opportunity to utilize and apply the skills and knowledge learned in the classroom setting and apply it in the workforce. You will be primarily responsible for handling department assigned projects, given a moderate degree of independence. You will frequently meet with supervisors to go over the status and progress of assignments. Under the general oversight of the Communications department leadership, You will assist with CalOptima Health's website events process, ensuring consistent use of intake forms and templates. You will encourage stakeholders to submit events regularly, provide support and maintain the events tracking system in Asana. You will assist with performing quality checks in the content management system (CMS), implement small process improvements, prepare documentation and align event postings with overall communications priorities. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>95% - Department Support
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assists with department assigned projects.</li>
<li>Meets deadlines and completes sub-tasks of assigned projects.</li>
<li>Participates in meetings with the supervisor to go over status and progress of work. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? High school diploma or equivalent PLUS enrollment in a college or university two- or four-year degree program, an accredited vocational institution or a graduate program required. The submission of ALL items are required for consideration for Fall 2025: 
<ul>
<li>Completion of application </li>
<li>Resume</li>
<li>A statement of interest on why you are interested in this internship position (2 pages maximum).</li>
<li>Two (2) letters of recommendation (one academic, one professional) will be required upon confirmation of minimum qualifications.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>N/A</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 301 - $47,840 - $64,584 ($23.00 - $31.0500). 
<ul>
<li>The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6628920&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is October 19, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6628920" target="_blank">https://jobs.caloptima.org/jobs/intern-communications-events-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-4cfbfe80b69cdf46a0215d260b50e1fb

Intern (Communications  Events)

Supervisor Facilities CalOptima Join Us - Where Your Talent Meets Opportunity. We're Better Together The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Supervisor Facilities and help shape the future of healthcare where you'll be an integral part of our Facilities team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. In this role, you will supervise and coordinate the day-to-day departmental operations, including adds/moves/changes, office space redesign, tenant improvements, offsite records storage, mailroom activities, front desk security, ergonomic evaluations, vendor/contractor coordination and the recycle program. You will also oversee and manage CalOptima Health's electronic security system and employee badge system. Additionally, you will contribute to the development of written policies and procedures for the Facilities department. Lastly, you'll also collaborate and coordinate with the property management office responsible for all CalOptima Health sites. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>50% - Supervisory Functions
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists with hiring, managing, training, reviewing and setting goals for the department and staff.</li>
<li>Participates in the negotiation and planning of office space reconfigurations.</li>
<li>Leads and schedules all internal moves.</li>
<li>Ensures the moving and storage vendors adhere to contract terms and conditions.</li>
<li>Oversees and manages CalOptima Health's electronic key card employee identification system.</li>
<li>Provides oversight and manages mailroom and shipping/receiving functions.</li>
<li>Oversees all ergonomic evaluations and ensures the implementation of all ergonomic assessments.</li>
<li>Coordinates with the Manager of Environmental Health &amp; Safety (EH&amp;S) to enforce and promote a culture of safety, ensuring all direct reports comply with EH&amp;S standards, policies and procedures.</li>
<li>Creates on-call and overtime schedules for Facilities staff.</li>
<li>Responds to emergencies and critical incidents outside of normal business hours as needed</li>
</ul>
</li>
</ul>
<ul>
<li>45% - Program Support
<ul>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assists with construction and re-design projects, including scheduling and coordinating temporary workspace arrangements. </li>
<li>Ensures the ordering, delivery and installation of office furniture and equipment.</li>
<li>Coordinates with CalOptima Health's vendors and contractors as they relate to facilities activities.</li>
<li>Participates and contributes in project meetings.</li>
<li>Assists in managing CalOptima Health's off-site record storage program.</li>
<li>Participates in Facilities department on-call rotation schedule.</li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 5 years of property/facilities experience with increasing levels of responsibility required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>1 year of progressive leadership experience required. </li>
<li>Basic understanding and experience working with top furniture systems required. </li>
<li>Have access to means of transportation for work away from the primary office approximately 10% of the time required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Associate's degree. </li>
<li>International Facility Management Association (IFMA) Certified Facility Manager (CFM) or Facility Management </li>
<li>Professional (FMP) designation. </li>
<li>1 year of supervisory experience. </li>
<li>Experience with commercial building infrastructure and operations. </li>
<li>Experience with large-scale employee moves.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 310 - $72,096 - $115,353 ($34.66 - $55.4582). 
<ul>
<li>The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6613702&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is October 14, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6613702" target="_blank">https://jobs.caloptima.org/jobs/supervisor-facilities-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-72f7a3d182a63d489bbf6d3ea595d8cb

Supervisor Facilities

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at <a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Assistant Director for Resource Management Services position to begin as early as September 1, 2023. The librarian in this position oversees the Resource Management Services operations, which comprises Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems (e.g., OCLC, ILS). Resource Management Services provides operational management of workflow processes for physical and electronic materials to ensure that library materials are easily accessible for faculty and student use when searched for in the library's integrated library system.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at <a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:
<ul>
<li>Supervises the Resource Management Services Division (comprising the following departments: Acquisitions &amp; Continuing Resources, Cataloging &amp; Metadata, and Library Management Systems), which includes coordinating workflow, training, and evaluation of staff, and oversight of personnel issues within the division</li>
<li>With the other assistant directors and under the supervision of the director, manages ongoing daily activities of the library</li>
<li>Coordinates with the director and other assistant directors in short- and long-range planning for the library, and takes a leading role in creating and implementing library guidelines and procedures</li>
<li>Acts in the stead of the director in his absence, either alone or in cooperation with the other assistant directors</li>
<li>Coordinates with other library departments in connection with Resource Management Services activities affecting those departments</li>
<li>Maintains oversight for the library's integrated system, and works with the library management systems librarian on priorities for technical support issues</li>
<li>Collaborates with librarians with responsibilities related to electronic resources to discuss and resolve problems, review updates, and enhancements affecting the library’s electronic resources</li>
<li>Participates in other university, law school, library activities and/or serves on professional association committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>A minimum of five years of post-graduate degree experience in resource management services with a broad knowledge of acquisitions and continuing resources, cataloging and/or metadata, and library management systems; strong managerial, problem-solving, project management, and communication and writing skills</li>
</ul>
Preferred Qualifications:
<ul>
<li>Leadership skills including ability to mentor and develop team members and to work effectively in a diverse workforce</li>
<li>Demonstrated broad vision, strategic thinking, collaborative decision-making, and coherent planning as a leader and manager in a rapidly changing environment</li>
<li>Supervisory experience in resource management services</li>
<li>Experience working with legal materials</li>
<li>Experience with OCLC and an integrated library system</li>
<li>Reading knowledge of one or more European languages</li>
<li>Demonstrated superior customer service skills</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
Application Procedure: Please complete an online application, available at <a href="https://www.gwu.jobs/postings/100096" target="_blank">https://www.gwu.jobs/postings/100096</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin August 17, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Assistant Director for Resource Management Services

<h3>Job Description</h3>
Job DescriptionSalary: 
Customer Service Supervisor | Ripple Fiber
 
We are seeking a Customer Service Supervisor to join our growing team in Charlotte, NC.
 
About Ripple Fiber 
 
At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future. 
 
We believe the biggest wave starts as a ripple. 
 
About our culture 
 
We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 
 
About the Role
 
In this role, you will directly oversee a team of Customer Service Representatives (CSRs), ensuring efficient daily operations and high-quality support across all customer interactions. You will be responsible for monitoring call performance, coaching team members, managing real-time service queues, and supporting operational goals related to scheduling, billing, and customer retention. Success in this role requires a hands-on leader with excellent communication skills, a strong understanding of performance metrics, and a passion for delivering exceptional customer experiences.
 
Responsibilities:
 
<ul>
<li>Team Leadership &amp; Development:Manage and coach a team of CSRs, setting expectations, providing feedback, and driving performance through regular one-on-ones, coaching sessions, and team huddles.</li>
<li>Performance Monitoring:Monitor team and individual performance across all key responsibilities, ensuring service levels, quality standards, and departmental goals are consistently met.</li>
<li>Escalation Management:Handle customer escalations with professionalism and urgency, ensuring effective resolution and a positive customer outcome.</li>
<li>Strategic Planning &amp; Execution:Contribute to the development and implementation of team strategies that enhance service delivery, streamline processes, and support overall business objectives.</li>
<li>Training &amp; Quality Assurance:Provide regular coaching, performance observations, and ongoing training to ensure consistent service quality and support team development.</li>
<li>Interdepartmental Collaboration:Work cross-functionally with other departments to resolve issues, share insights, and drive service improvements.</li>
<li>Recognition &amp; Culture:Lead team recognition efforts that celebrate wins, promote engagement, and reinforce high performance.</li>
</ul>
 
Qualifications:
 
<ul>
<li>Education:High school diploma required; bachelors degree in a related field preferred.</li>
<li>Experience:Proven experience in a customer support or supervisory role.</li>
<li>Problem Solving:Excellent problem solving and decision-making abilities.</li>
<li>Analytical Skills:Ability to monitor performance data and use insights to coach team members and drive improvements.</li>
<li>Leadership &amp; Communication:Strong interpersonal, communication, and leadership skills with the ability to motivate and develop a high-performing team.</li>
<li>Availability &amp; Flexibility:Willingness to be available to take calls and work during standard business hours with flexibility for evenings, weekends, and holidays as needed.</li>
</ul>
 
We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If youre passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. 
 
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Customer Service Supervisor

<h3>Job Description</h3>
Job Description COMPANY: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Humane Society of Pinellas JOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Supervisor REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Director of Operations LOCATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearwater, FL 33759 EMPLOYMENT TYPE: &nbsp;&nbsp;&nbsp;&nbsp; Full-Time STATUS: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hourly; Non-Exempt HOURS: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 40 hours per week SATURDAY AND SUNDAY REQUIRED COMPENSATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $17.50 - $19.50 per hour (based on experience) Employment is contingent upon successful completion of a background check and drug screening. SUMMARY:&nbsp; &nbsp;The Customer Service Supervisor is responsible for overseeing the Adoption Counselors, Customer Service staff and volunteers, the Adoption Center Retail Store, and all departmental operations under the direction of the Operations Manager. In addition to management duties, the Customer Service Supervisor assists staff as necessary in processing adoptions, answering and directing incoming phone calls, and listening/responding to voicemails. The Customer Service Supervisor must adequately understand and effectively communicate the Humane Society of Pinellas’ protocols and policies, as he/she is often the first Society representative with whom customers interact. ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Oversee the daily operations of the Customer Service department.</li>
</ul>
<ul>
<li>Responsible for interviewing, selecting, orienting and training new employees in the department.</li>
</ul>
<ul>
<li>Maintains staff retention and productivity through coaching, counseling, training and disciplinary action, including monitoring and appraising job results.</li>
</ul>
<ul>
<li>Determine daily schedule and distribution of tasks for all customer service staff members, including monthly rabies reconciliation, ordering retail store, maintaining inventory, adopter profile recording and filing, as well as any other duties necessary for the department operation and/or designated by the Operations Manager.</li>
</ul>
<ul>
<li>Lead weekly department meetings to review current procedures, update new protocols and receive staff feedback.</li>
</ul>
<ul>
<li>Create and maintain appropriate signage throughout the adoption center regarding protocols, visitor safety, etc.</li>
</ul>
<ul>
<li>Execute disciplinary measures under the supervision of the Director of Operations.</li>
</ul>
<ul>
<li>With the assistance of the Volunteer Coordinator, serve as a liaison for department volunteers, ensuring volunteer support is adequate through proper scheduling, communication and training.</li>
</ul>
<ul>
<li>Cross-train (which may involve regular department coverage) in the admissions department to understand the protocols and procedures, so clients can be better assisted in all areas of HSP.</li>
</ul>
<ul>
<li>Handle customer concerns appropriately and in a timely manner. </li>
</ul>
<ul>
<li>Provide exceptional customer service to the public, volunteers, and other staff members at all times.</li>
</ul>
<ul>
<li>Greet all customers upon arrival and direct them towards the appropriate department or area of interest.</li>
</ul>
<ul>
<li>Answer incoming phone calls in a timely manner and promptly direct caller to the appropriate department based on need.&nbsp; </li>
</ul>
<ul>
<li>Retrieve and return voice messages promptly.</li>
</ul>
<ul>
<li>Politely refer patrons to other organizations, as appropriate. This requires staying up-to-date with HSP resources and other shelter policies.</li>
</ul>
<ul>
<li>Accurately record monetary and in-kind donations according to established procedures</li>
</ul>
<ul>
<li>Maintain current and accurate animal records into PetPoint, the shelter software system. </li>
</ul>
<ul>
<li>Ensure customer service staff is recording information in PetPoint accurately and in a timely manner.</li>
</ul>
<ul>
<li>Accurately and completely process adoptions, holds, and when necessary, intakes and return to owners.</li>
</ul>
<ul>
<li>Review all adoption paperwork, policies and contracts with adopters.</li>
</ul>
<ul>
<li>Encourage adopters and visitors to participate in the Society’s services, such as low-cost clinic, vaccinations, grooming, behavior counseling, etc.</li>
</ul>
<ul>
<li>Maintain adoption office area in an organized and aesthetically pleasing manner. This includes daily sanitation of floors, emptying of garbage containers and cleaning bathrooms.</li>
</ul>
<ul>
<li>Ensure security of main office building and property prior to closing each night.</li>
</ul>
<ul>
<li>Ensure all property visitors and contractors sign in at the adoption desk to maintain security and safety.</li>
</ul>
<ul>
<li>Oversee the HSP Retail Store, including but not limited to establishing retail plans and sales goals, ordering inventory, maintaining merchandise quality and quantity control, etc.</li>
</ul>
<ul>
<li>Manage the inventory of the retail store and encourage adopter purchasing.</li>
</ul>
<ul>
<li>Achieves financial objectives by preparing sales goals, retail budget, analyzing variances and initiating corrective actions.</li>
</ul>
<ul>
<li>Prices and markets merchandise by studying advertising, sales promotion and display plans.</li>
</ul>
<ul>
<li>Ensure all animals in the department are being handled using the least restraint possible and maintain a low-stress interaction between staff and animals.</li>
</ul>
<ul>
<li>Assume responsibility of all monetary transactions each shift and settle transactions at shift end. Ensure all staff handle money and settle transactions appropriately.</li>
</ul>
<ul>
<li>Participate in staff and department meetings and training opportunities.</li>
</ul>
<ul>
<li>Be prepared to assist in any disaster affecting HSP.</li>
</ul>
<ul>
<li>Honor confidentiality of shelter business.</li>
</ul>
<ul>
<li>Stay up to date with all procedure and policy changes.</li>
</ul>
<ul>
<li>Follow and promote to the public all HSP policies and philosophies.</li>
</ul>
<ul>
<li>Handle animals humanely and safely at all times.</li>
</ul>
<ul>
<li>Demonstrate a high quality of work standards and work ethics.</li>
</ul>
<ul>
<li>Perform other related duties as assigned by the Director of Operations.&nbsp; </li>
<li>Participate in Options Committee Meetings.</li>
</ul>
 KNOWLEDGE AND EXPERIENCE REQUIRED:
<ul>
<li>Familiarity with SHELTERLUV Animal Management Software a plus.</li>
</ul>
<ul>
<li>Experience with medical and behavioral needs of companion animals a plus.</li>
</ul>
<ul>
<li>To be promoted internally, must be in good standing with the organization with no history of disciplinary probation.</li>
</ul>
 SKILLS REQUIRED:
<ul>
<li>Comfort handling all companion animals, including but not limited to dogs, cats, rabbits, ferrets, rodents, and birds</li>
</ul>
<ul>
<li>Ability to communicate, both verbally and in writing, effectively with staff, volunteers, and HSP clients</li>
</ul>
<ul>
<li>Excellent attention to detail and organizational skills </li>
</ul>
<ul>
<li>Demonstrated knowledge of Excel and Word</li>
</ul>
<ul>
<li>Multitasking and time-management skills, with the ability to prioritize tasks and meet deadlines</li>
</ul>
 BEHAVIORS REQUIRED:
<ul>
<li>Customer-service orientation</li>
</ul>
<ul>
<li>Highly motivated and energetic, ability to show initiative and work independently</li>
</ul>
<ul>
<li>Ability to willingly attend and participate in training sessions </li>
</ul>
<ul>
<li>Ability to be discreet and handle highly sensitive/confidential information in a responsible manner</li>
</ul>
<ul>
<li>Ability to handle diverse, simultaneous tasks, meet deadlines, and attend to follow through</li>
</ul>
<ul>
<li>A positive outlook and vision </li>
</ul>
<ul>
<li>Must stand by the service we deliver</li>
</ul>
<ul>
<li>Lifelong learner who enjoys improving knowledge</li>
</ul>
<ul>
<li>Strong professionalism both in appearance and presentation</li>
</ul>
<ul>
<li>Can work independently </li>
</ul>
 PHYSICAL DEMANDS: Light to moderate to heavy physical activity performing activities to include: 
<ul>
<li>Sitting, standing, bending, twisting and/or walking for an extended period of time</li>
</ul>
<ul>
<li>Lifting 40 lbs. or more</li>
</ul>
<ul>
<li>Working outdoors in all forms of weather, including heat, cold, humidity, sun, or rain</li>
</ul>
<ul>
<li>Using close/distant/peripheral and depth perception</li>
</ul>
&nbsp;&nbsp;&nbsp;&nbsp; No job description or policy of the Humane Society of Pinellas may be interpreted to allow any employee, volunteer, or representative to violate local, state, or federal law. &nbsp;
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<h3>Job Description</h3>
Job DescriptionAbout The Role Brighton Health Plan Solutions is seeking an experienced Customer Service Supervisor to manage the company’s service operations for members and providers and high traffic call center. The Supervisor directly manages the daily performance activity of the Customer and/or Provider Service call center representatives to ensure customer satisfaction and achievement of the department’s Key Performance Indicators (KPI’s). The Supervisor continually reviews call traffic reports and adjusts staffing levels to meet the needs of the business. Primary Responsibilities
<ul>
<li>Handles inbound calls from medical providers and resolves escalations.</li>
<li>Mentors Team Leaders and SMEs, monitoring call center metrics and quality.</li>
<li>Assists the Customer Service Manager with reports and re-training.</li>
<li>Manages call activity, staffing, and scheduling to meet KPIs.</li>
<li>Conducts quality call monitoring and provides support to representatives.</li>
<li>Manages special projects and collaborates with other teams.</li>
<li>Conducts impact analysis of operational changes and improves customer satisfaction.</li>
<li>Identifies call reduction strategies and supports projects as directed by management.</li>
</ul>
 Essential Qualifications
<ul>
<li>Experience in a high-volume call center, including claims inquiry and review procedures, medical specialties, fee schedules, complaints and appeals, and call center responsibilities.</li>
<li>Previous experience in a healthcare setting with knowledge of medical terminology, specialties, and HIPAA Confidentiality laws.</li>
<li>A Bachelor's degree is preferred but not required; a high school diploma or GED is necessary.</li>
<li>Prior experience in managing teams in a customer call center.</li>
<li>Proficiency in managing call center volume using ACD systems.</li>
<li>Experience in quality call monitoring, coaching, and progressive discipline.</li>
<li>Proficiency in healthcare transaction systems, CRMs, and monitoring tools.</li>
<li>Strong time management skills and basic computer operations knowledge.</li>
<li>Intermediate knowledge of Microsoft Office.</li>
<li>Familiarity with CPT codes, ICD-9, and managed care procedures.</li>
<li>Courteous with a strong customer service orientation.</li>
<li>Previous multi-channel experience (voice, email, and chat) is a plus.</li>
</ul>
 *General Knowledge of HIPAA Confidentiality Laws About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement&nbsp; At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities.&nbsp;&nbsp; We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace.&nbsp; We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer &nbsp;
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Supervisor, Customer Service

<h3>Job Description</h3>
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.&nbsp;
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
<ul>
<li>Creates a positive internal and external customer experience</li>
<li>Promotes a culture of honesty and integrity; maintains confidentiality</li>
<li>Takes an active role in training and mentoring Associates on front end principles</li>
<li>Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs</li>
<li>Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates</li>
<li>Addresses customer concerns and issues promptly, ensuring a positive customer experience</li>
<li>Ensures Associates execute tasks and activities according to store plan; prioritizes as needed</li>
<li>Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates</li>
<li>Provides and accepts recognition and constructive feedback</li>
<li>Partners with Management on Associate training needs to increase effectiveness</li>
<li>Ensures adherence to all labor laws, policies, and procedures</li>
<li>Promotes credit and loyalty programs</li>
<li>Supports and participates in store shrink reduction goals and programs</li>
<li>Promotes safety awareness and maintains a safe environment</li>
<li>Other duties as assigned</li>
</ul>
Who We’re Looking For: You.
<ul>
<li>Available to work flexible schedule, including nights and weekends</li>
<li>Strong understanding of merchandising techniques</li>
<li>Capable of multi-tasking</li>
<li>Strong communication and organizational skills with attention to detail</li>
<li>Able to respond appropriately to changes in direction or unexpected situations</li>
<li>Team player, working effectively with peers and supervisors</li>
<li>Able to train others</li>
<li>1 year retail and 6 months of leadership experience</li>
</ul>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
5149 Normandy Blvd
Location:
USA Marshalls Store 1135 Jacksonville FLThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

<h3>Job Description</h3>
Job Description
Global Contact Services is seeking qualified Supervisor Candidates for its call center in Long Island City, NY.&nbsp; Global Contact Services (GCS) is the call center provider for a large transportation agency.&nbsp; With over 800 associates and taking 30,000 calls/day it's a fast-paced and fun environment.&nbsp; If you have Supervisory experience, live within 50 miles of New York City and are looking for a new challenge then contact us!

Supervisor Customer Service

<h3>Job Description</h3>
Job Description
Join the Save More Marketplace team as a Customer Service Supervisor and help us continue our legacy of exceptional service since 1959! In this essential role, you will lead and motivate our customer service team to ensure that every customer has a positive shopping experience. You will be responsible for training staff, managing customer inquiries and complaints, and implementing service standards across the store. Your leadership will foster a culture of excellence and teamwork, making certain that our values of integrity and community remain at the forefront of our operations. If you are passionate about customer service and have the skills to guide a team, we would love to hear from you!
Responsibilities
<ul>
<li>Supervise and support customer service associates to ensure a high level of customer satisfaction.</li>
<li>Handle escalated customer inquiries and complaints with professionalism and empathy.</li>
<li>Train new hires on customer service best practices and company policies.</li>
<li>Monitor service metrics and provide feedback to staff to improve service quality.</li>
<li>Manage scheduling and workflows to ensure adequate coverage during peak times.</li>
<li>Collaborate with management to develop and implement customer service initiatives and training programs.</li>
<li>Maintain a positive and supportive environment that encourages employee engagement and development.</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent; additional education or training in customer service is a plus.</li>
<li>Previous experience in a customer service role, with supervisory experience preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and a customer-focused mindset.</li>
<li>Ability to work effectively in a fast-paced and dynamic retail environment.</li>
<li>Ability to motivate and inspire a team to achieve customer service goals.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li>
</ul>

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