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Data Governance Technical Analyst (Data Warehouse Programmer/Analyst) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Data Governance Technical Analyst (Data Warehouse Programmer/Analyst) and help shape the future of healthcare where you'll be an integral part of our Enterprise Data and Systems Integrations team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. CalOptima Health is looking for a skilled and passionate Data Governance Technical Analyst to join our team. This position requires a blend of technical expertise, analytics experience, compliance knowledge and strong stakeholder engagement skills to establish and mature our data governance framework. You will work cross-functionally with CalOptima Health's leadership, data stewards, and security teams to establish/support data governance goals, policies, standards, processes and procedures. You will facilitate cross-domain collaboration and communication of organizational data standards. Utilizing tools such as Office 365/Power BI/SQL/SharePoint/Visio, your exemplary visual and written documentation skills will drive data stewardship and improve corporate data literacy. Also, you will have programming skills to automate processes (e.g. Python), a foundational understanding of big data platforms (e.g. Microsoft Fabric/Databricks/Snowflake), and a basic grasp of Azure fundamentals. By strengthening data accountability and operational consistency, this position enables informed healthcare decision-making, reduces internal/external regulatory risk, and improves organizational performance. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>90% - Technical Responsibilities
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.</li>
<li>Plays a key role in establishing an enterprise-wide data governance framework, with a focus on governing data as an enterprise asset, addressing regulatory requirements, and protection of sensitive data through organization behavior, policies, standards, principles, processes, governance metrics and related tools.</li>
<li>Serves as a liaison between Business and Technology to ensure that data related business requirements for governing data are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. </li>
<li>Establishes, manages and participates in a data stewardship program to foster a culture of data, including interviewing and engaging with data owners and data stewards across the organization.</li>
<li>Serves as the technical owner of the data catalog. Responsibilities include maintaining business and enterprise data dictionaries per CalOptima Health standards, defining and documenting metadata, ensuring consistent technical and business term mappings.</li>
<li>Creates and maintains process maps, workflows, data flow diagrams to support data stewardship, data classification and data quality processes. Communicate content effectively to both business and technical stakeholders. </li>
<li>Documents the origin, movement, transformation and enrichment of critical data assets through the organization's systems to improve transparency and traceability. </li>
<li>Queries and analyzes large-scale healthcare datasets and business logic (e.g., claims, pharmacy, patient data) using SQL and other tools.</li>
<li>Develops and maintains automation scripts to streamline data governance processes/tasks.</li>
<li>Facilitates the development and implementation of data protection standards and adoption requirements across the enterprise in partnership with the cybersecurity team.</li>
<li>Assists in regulatory compliance efforts related to data management while ensuring all data governance activities align with regulatory requirements such as HIPAA and other relevant industry standards.</li>
<li>Maintains clear, comprehensive documentation of data definitions, validation processes, analytic methodologies, and project deliverables.</li>
<li>Prepares and presents data governance maturity scorecards, KPIs/metrics/operational dashboards to senior management that track initiative effectiveness and adoption.</li>
<li>Provides employee engagement sessions to strengthen data literacy and reinforce data governance principles, practices, roles, and accountability expectations.</li>
<li>Manages multiple projects simultaneously, ensuring timely delivery and alignment with stakeholder expectations. </li>
<li>Participates in Data Governance Council meetings and contributes to policy development. </li>
</ul>
</li>
</ul>
 
<ul>
<li>10% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in computer science, health informatics, data analytics, or related field PLUS 5 years of professional experience in data governance, data management, or enterprise information management required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>2 years of hands-on health care experience, including working with administrative and clinical data required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Certification in data management or related areas (e.g. DAMA CDMP, etc.). </li>
<li>Exposure to industry standard data catalog, automated data discovery and data lineage tools (e.g., Atlan, Microsoft Purview, Collibra, Alation, Informatica, etc.). </li>
<li>Experience creating reports using Power BI. </li>
<li>Experience scripting and automating repetitive tasks using Python. </li>
<li>Familiarity with Microsoft Azure Data &amp; Analytics ecosystems (e.g. Fabric, Synapse, Databricks). </li>
<li>Exposure to data modeling tools (e.g., Erwin, ER Studio, etc.). </li>
<li>Experience in regulated industries (e.g. government). </li>
<li>Familiarity with Agile methodologies. </li>
<li>Passionate about improving the U.S. health care system and helping ensure every patient receives the best care possible.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757411&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757411" target="_blank">https://jobs.caloptima.org/jobs/data-governance-technical-analyst-data-warehouse-programmer-analyst-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-df94cb910829254a9c3331e6a988cff1

Data Governance Technical Analyst (Data Warehouse Programmer/Analyst)

Technical Business Analyst, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted): Gather requirements, design solutions, and plan for project execution. Provide testing, implementation, and post-implementation support for system changes. Create functional specification documents, process workflows, and standard operating procedures (SOPs) for new enhancements. Support strategic initiatives from planning through execution by identifying risks and tracking progress. Coordinate with teams to resolve production incidents promptly and ensure system recovery. Demonstrate expertise in implementation design, testing execution, internal communication, and independent task management. Develop work plans and deliver outcomes aligned with cloud implementation roadmaps and methodologies. Perform data mapping to migrate or transfer third-party application data into the Salesforce cloud platform using API integration. Work with core Salesforce objects such as accounts, contacts, reports, tasks, service requests, and dashboards, and create custom objects or applications based on business requirements. Manage deployments across environments using change sets and assist with code migration from Sandbox to Production using CI/CD and Salesforce DX. Adhere to defined deployment procedures for production and non-production environments. Utilize: JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. Required: Master's degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. $150550 to $197400 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference AV212 in the subject line.&nbsp; &nbsp;

Technical Business Analyst

<h3>Job Description</h3>
Position Summary: The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers.
 
ESSENTIAL JOB FUNCTIONS
Analyze sales orders to determine and approve which orders should be released to the shipping department.
Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.
Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.
Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.
Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.
Analyze system reports and data to determine the best course of action for the customer.
Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.
Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.
Provide insights to management on daily dialogue and information obtained through customer contact.
Communicate with customers regarding orders, credits, reports, and various customer needs
<ul>
<li>Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.</li>
<li>Coordinate with compliance specialist, request &amp; review USMCA forms/international documents as needed for freight clearance for international customers.</li>
<li>Inputting data into spreadsheets or databases as required.</li>
</ul>
 
REQUIREMENTS
<ul>
<li>Bachelor’s degree in finance, Business Administration or equivalent experience required</li>
<li>2+ years’ experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required.</li>
</ul>
 
KEY COMPETENCIES
<ul>
<li>Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint</li>
<li>Hands-on approach to problem solving and analysis.</li>
<li>Excellent organizational and analytical Skills</li>
<li>Ability to analyze system reports and data to determine the best course of action</li>
</ul>

Customer Service Analyst

<h3>Job Description</h3>
Job Description
NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at <a href="http://www.nfi.parts.com" target="_blank">www.nfi.parts.com</a>.
POSITION SUMMARY
The Customer Service Analyst is responsible for CS data analytics used to support and execute on team strategies, customer forecasts and usage, programs and buying trends. Preparing KPI’s, PPT presentations and various reports which will assist in identifying risks and opportunities to the business.
 WHAT YOU WILL DO:
<ul>
<li>Provide customer analytics on revenue performance to budget/forecasts and program revenue to CSM to assist in adjusting revenue strategies for team sales growth. </li>
<li>Report and recommend strategies on Profitability files and ensure details are provided to CSM and Metro - Urban Specialist (as applicable) for review. IE: Kinetik/alternate opportunities by customer. </li>
<li>Provide reports to identify cross reference opportunities for execution with CS team based on customer strategy. </li>
<li>Provide reports to identify Kinetik, Alternate and SVP opportunities and share with team to execute on customer strategy. · Provide analytics to CSD for regular meetings with the team TSR to establish and maintain an effective customer strategy and visiting schedules. </li>
<li>Create and update customer scorecard data templates along with the creation of additional KPI’s beneficial to the team to better understand customer behaviors and philosophies also in preparation for customer visits. </li>
<li>Update all data on weekly revenue information and quarterly reporting requirements for presentation. </li>
<li>Provide weekly/monthly reports for teams to review and evaluate contract/quote awards and losses to CSM and Metro/ Urban Specialist </li>
<li>Provide analytics with recommendations to CS team (Manager/CSR &amp; Contract/Metro/Urban Specialists) in determining contract performance for sell through, margins and supersessions. </li>
<li>Develop requested KPI data and reports for the customer teams. </li>
<li>Develop and create Customer Presentations as required for customer meetings and customer visits, including New Customer Presentations, Parts Provisioning, Scorecards.</li>
<li>Provide CSM and Metro/Urban specialists with monthly high-level RMA report with summary on RMA’s under $500 (e.g. order being split, courtesy return with no restocking fees).</li>
<li>Participate in rotation of various reporting duties within Analyst group. </li>
<li>Meet with Analyst group on Monthly basis to ensure common activities are monitored and maintained as well as sharing of information for unique reporting/tasks by team segment for awareness. </li>
<li>Support teams in major projects or programs as needed.</li>
</ul>
WHAT YOU NEED TO BE SUCCESSFUL:
<ul>
<li>Post-secondary education or equivalent experience.</li>
<li>Previous industry knowledge, basic knowledge of transit vehicles and systems.</li>
<li>Microsoft Office including Excel.</li>
<li>Analytical skills.</li>
<li>Excellent communication and organizational skills.</li>
<li>Ability to travel up to 5%.</li>
</ul>
Benefits
WHY JOIN OUR TEAM: 
<ul>
<li>Competitive Wages. </li>
<li>A continuous learning environment. </li>
<li>Ability to advance your career with a growing company. </li>
<li>Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. </li>
</ul>
OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. 
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at <a href="http://www.nfigroup.com" target="_blank">www.nfigroup.com</a>, <a href="http://www.newflyer.com" target="_blank">www.newflyer.com</a>, <a href="http://www.mcicoach.com" target="_blank">www.mcicoach.com</a>, <a href="http://www.arbocsv.com" target="_blank">www.arbocsv.com</a>, <a href="http://www.alexander-dennis.com" target="_blank">www.alexander-dennis.com</a>, <a href="http://www.carfaircomposites.com" target="_blank">www.carfaircomposites.com</a> and <a href="http://www.nfi.parts" target="_blank">www.nfi.parts</a>. 
#NFI

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Data Analyst &amp; Customer Service Representative Location: Kingstree, SC Reports To: Customer Service Manager &amp; Senior Management About Us: Were looking for a dynamic professional to join our team in a unique role that blends customer service with data analysis. If you enjoy helping customers and turning insights into action, this is the perfect opportunity. Youll be the bridge between our customers experience and our operational excellence, ensuring satisfaction while helping our business run smarter. What Youll Do: Customer Service 
<ul>
<li>Serve as the primary point of contact for customer inquiries via phone, email, and chat.</li>
<li>Provide order support: confirmations, shipment tracking, account updates.</li>
<li>Process new orders, changes, cancellations, and returns in line with company policies.</li>
<li>Resolve customer concerns with professionalism and efficiency, fostering long-term satisfaction.</li>
<li>Maintain accurate records of customer communications and transactions in FDM4.</li>
<li>Collaborate with sales, logistics, and accounting teams to ensure smooth order fulfillment.</li>
</ul>
Data Analysis 
<ul>
<li>Monitor and maintain accurate stock levels across all warehouses in FDM4 ERP.</li>
<li>Conduct regular inventory audits and reconcile discrepancies between physical and system records.</li>
<li>Track product movement and identify trends, including best sellers and slow movers.</li>
<li>Collaborate with purchasing and planning teams to forecast demand and avoid stockouts.</li>
<li>Generate inventory reports and provide actionable insights for management.</li>
<li>Support warehouse operations through accurate inventory transfers and adjustments.</li>
<li>Partner with leadership to translate data insights into strategic initiatives.</li>
<li>Assist in forecasting service demand and resource allocation using data models.</li>
</ul>
What Were Looking For: 
<ul>
<li>Bachelors degree in Business Administration, Data Analytics, Communications, or a related field or equivalent professional experience.</li>
<li>2+ years of experience in customer service and/or data analysis (hybrid experience preferred).</li>
<li>Strong analytical and critical thinking skills; proficiency in Excel &amp; Power BI.</li>
<li>FDM4 experience is a plus.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to manage multiple priorities and seamlessly switch between customer-facing and analytical tasks.</li>
<li>Customer-first mindset with a focus on continuous improvement.</li>
</ul>
Desired Traits: 
<ul>
<li>Comfortable working cross-functionally between technical and non-technical teams.</li>
<li>Naturally curious and enjoys digging into data to tell a story.</li>
<li>Calm under pressure with strong conflict-resolution skills.</li>
<li>Meticulous yet able to see the bigger picture.</li>
</ul>
Why Youll Love Working Here: 
<ul>
<li>On-site role in Kingstree, SC</li>
<li>Opportunity to work on both customer experience and data-driven projects</li>
<li>Collaborative team environment</li>
<li>Chance to make a real impact on operations and strategy</li>
</ul>

<h3>Job Description</h3>
We are seeking a Customer Service Analyst to support and enhance our Global Customer Service (CS) operations through analytics, reporting, and data-driven insights. In this role, you’ll play a critical part in improving efficiency across CS Operations and digital properties (such as the Help Center and Contact Us pages). You will lead analyses to evaluate digital performance, develop creative approaches to measure business impact, and drive actionable recommendations that improve the customer experience.
This position offers the opportunity to collaborate with cross-functional teams, develop deep expertise in customer service analytics, and influence strategic decisions that shape our customer support ecosystem.
About You
<ul>
<li>Curious: You have a natural desire to explore, question, and understand the “why” behind data trends. You’re a lifelong learner who enjoys testing hypotheses and uncovering insights.</li>
<li>Analytical: You’re skilled at solving complex problems with data and can translate abstract challenges into measurable, actionable solutions.</li>
<li>Proactive: You take initiative, drive progress with minimal direction, and aren’t afraid to challenge the status quo to find innovative solutions.</li>
<li>Passionate: You love data. You enjoy using analytics to uncover opportunities, optimize processes, and elevate the customer experience.</li>
</ul>
Key Responsibilities
Data Analysis &amp; Insights
<ul>
<li>Gather, manipulate, and analyze data to answer both defined and open-ended business questions.</li>
<li>Identify root causes of operational issues and make data-driven recommendations for improvement.</li>
<li>Apply statistical techniques to support decision-making and performance measurement.</li>
</ul>
Data Visualization &amp; Reporting
<ul>
<li>Create intuitive dashboards, reports, and visualizations that communicate insights effectively to both technical and non-technical stakeholders.</li>
<li>Partner with business leaders to define key metrics and build reporting frameworks that track performance across digital customer touchpoints.</li>
</ul>
Project &amp; Experimentation Support
<ul>
<li>Support CS initiatives throughout their lifecycle — from ideation and opportunity sizing to impact analysis and reporting.</li>
<li>Contribute to the design, setup, and analysis of A/B tests, providing insights to guide optimization efforts.</li>
</ul>
Digital Analytics &amp; Optimization
<ul>
<li>Serve as a subject matter expert on digital analytics best practices and tools.</li>
<li>Profile customer segments, uncover behavioral trends, and identify opportunities for digital experience optimization.</li>
<li>Develop and maintain processes for analytics collection, quality control, and governance across CS digital properties.</li>
</ul>
Data Integration &amp; Tool Enablement
<ul>
<li>Support the configuration and integration of analytics platforms and tools.</li>
<li>Connect digital analytics data with enterprise reporting environments such as Tableau and AWS QuickSight to enable holistic performance measurement.</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or another quantitative field.</li>
<li>5+ years of experience in analytical roles, including 1+ year in digital analytics.</li>
<li>Proficiency in SQL, Python, and advanced Excel for data manipulation and analysis.</li>
<li>Hands-on experience with Adobe Analytics and A/B testing tools (Adobe Target preferred).</li>
<li>Strong understanding of data concepts such as databases, ETL, and data quality.</li>
<li>Experience creating interactive dashboards using tools like Tableau or AWS QuickSight.</li>
<li>Proven ability to translate complex data into clear, actionable insights for senior stakeholders.</li>
<li>Excellent communication and interpersonal skills with the ability to build strong cross-functional relationships.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in a Customer Service or Customer Experience environment (Help Center, Contact Us, etc.).</li>
<li>Familiarity with the AWS stack (Redshift, S3, DynamoDB).</li>
<li>Experience implementing code for testing/personalization tools (Adobe Target, Optimizely, etc.).</li>
<li>Working knowledge of HTML5, JavaScript, CSS3, and version control tools such as Git.</li>
<li>Experience mentoring junior analysts or leading small analytics projects.</li>
</ul>

<h3>Job Description</h3>
Job Description
JOB DESCRIPTION
<ul>
<li>The Treasury Management Customer Service Representative is responsible to respond to telephone, email and fax inquiries from corporate customers, account officers, treasury management sales officers, relationship specialists, branches and other internal departments.&nbsp;</li>
<li>TMR’s are responsible for independently responding to and resolving Treasury Management customer issues quickly and creatively while focusing on quality and achieving market driven service levels.&nbsp;</li>
<li>Additionally, this position identifies qualified product referral and closed sales that contribute to the revenue stream.</li>
<li>TMR’s service in a national and international (Canada, Mexico, Asia and across the globe) capacity handling customer inquiries, high level issues, and problem resolution of our national/international customers in all markets and time zones encompassing all lines of business and specialty industries.</li>
<li>Respond to inquiries and troubleshooting issues related to TM products/services including the client portal, mainframe/internet transmissions, and sophisticated TM software/hardware for TM customers.</li>
<li>This position handles a high volume of inbound calls in a fast-paced environment and will process request within an established service level.</li>
<li>This position involves sitting for extended period of time and using a standard headset to communicate with customers by phone. &nbsp;&nbsp;</li>
</ul>
POSITION COMPETENCIES
<ul>
<li>Successful incumbents possess functional, analytical, and technical skills, technical learning ability, problem-solving skills, a drive for results, excellent communication skills, as well as listening skills and are always focused on customer-centricity.</li>
<li>The ideal candidate will have a proven ability to manage multiple tasks and requests efficiently in a fast-paced environment.</li>
</ul>
POSITION RESPONSIBILITIES
<ul>
<li>Independently respond to and resolves quickly and creatively while focusing on quality.</li>
<li>Respond to customer inquiries via phone, email, and chat (internal) in a timely and professional manner.</li>
<li>Handle multiple customer requests simultaneously, prioritizing tasks to ensure prompt and accurate resolution.</li>
<li>Collaborate with other team members to ensure a seamless customer experience.</li>
<li>Resolve and troubleshoot inquiries/issues related to sophisticated Treasury Management products/services such as client&nbsp;Business Connect and TMC Web.</li>
<li>Utilize 20+ internal client applications/systems to obtain/research information such as: Hogan, PEP+, TMCC, Intellect, ARP, EDI, Account Analysis, ECIS.</li>
<li>Provide basic customer product training and respond to “how to” questions.&nbsp; These include reinforcement training; new product/service training for adds and/or changes to existing services; feature and functionality instruction for existing products/services and enhancements to existing products/services.</li>
<li>Assist in developing and updating Treasury Management procedures and documentation.</li>
<li>Recognize and respond to ‘Red flags’ that can be related to fraud or high-risk situations.&nbsp; As first responders, it is critical this position understands and responds based on the time critical and urgency around situations and escalates to management if necessary.</li>
<li>By applying a thorough knowledge of TM product functionality, back-room operations, TM and corporate policies/procedures, and the appropriate / permissible use of the products by our customers.&nbsp;</li>
<li>By understanding, recognizing, and escalating phishing and suspicious transactions.</li>
<li>By adhering to Manual Authentication (aka Customer Identity Verification) procedures when conducting business via phone, email or fax to validate/verify individuals prior to releasing information and / or processing business transactions.</li>
<li>Contribute to the revenue stream generated by cross selling / up selling opportunities; contribute to revenue of current customer service.&nbsp;</li>
<li>May participate on projects which include outbound calling campaigns, system migrations / conversions and operations failures.</li>
<li>Responsible for balancing general ledger accounts.</li>
<li>Thorough understanding of debits and credits. &nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
POSITION QUALIFICATIONS
<ul>
<li>High School Diploma or the equivalent (GED).</li>
<li>4 years of customer service experience.</li>
<li>3 years of retail, financial sales, or call/contact center experience.</li>
<li>4 years Microsoft Outlook applications, systems data entry and internet search experience</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Customer Service / Operations Support Analyst
Location: Hybrid – Houston, TX (onsite 1 day per week on Wednesdays)
Job Type: Contractor – 11-month contract with strong chance of extension
Pay Rate: Starting at $21/hour, negotiable based on experience
 
About the Client: Our client is a Swoon client and a leading company in the utilities industry, operating in a highly regulated environment and supporting large-scale customer and billing operations.
 
Role Overview: The Customer Service / Operations Support Analyst will support a Tier 2 customer service team, handling escalated customer cases related to billing and operational issues. This role requires strong attention to detail, the ability to manage multiple cases independently, and comfort working in a hybrid setting.
 
Responsibilities: Manage and resolve escalated customer service cases, primarily related to billing and order-to-cash processes. Document and track cases using a CRM system (Salesforce preferred). Compile data and assist with basic reporting and administrative support. Collaborate with internal teams to resolve complex customer issues while maintaining service level expectations.
 
Qualifications: 1–4 years of experience in customer service, operations support, or billing support. Experience using CRM or case management tools. Strong organizational and time management skills. Ability to work independently in a mostly remote environment. Basic Excel skills.
 
Nice to Have: Salesforce experience, order-to-cash or billing system exposure, and background in utilities, energy, telecom, healthcare, or financial services.
 
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (local time).
Company Description• Come get Swoon’d!! \t• Swoon handles the staffing needs of over 80 Fortune 500 clients. \t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. \t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020. 
<h3>Company Description</h3>
• Come get Swoon’d!!\r\n\t• Swoon handles the staffing needs of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Customer Service / Operations Support Analyst

<h3>Job Description</h3>
Job Description
Title: Customer Service Analyst Location: Somerville NJ Duration: 2 years Description:
<ul>
<li>The analyst is the subject matter expert for REMS Evaluation products.</li>
<li>The analyst provides superior key analytics and accelerates growth by building strong and collaborative relationships.</li>
<li>The analyst seeks out new Business Development opportunities to streamline and enhance the Customer Service function.</li>
<li>This position will require in-depth knowledge of each operating company's policies and procedure.</li>
<li>This position will require in-depth knowledge of FDA/DEA requirements and the varying elements to assure safe use per REMS Evaluation product.</li>
<li>Must possess high-level multi-tasking and organizational skills.</li>
</ul>
 Top Three Skills: SAP knowledge (Atlas or ROTC), Communication, Independent

<h3>Job Description</h3>
Job Description
Job Description
The Support Coordinator plays a vital role in ensuring the seamless flow of direct ship orders from order entry to invoicing. This position is critical in improving dealer and customer satisfaction, enhancing supplier partnerships, and promoting parts sales growth. The coordinator is responsible for resolving dealer issues, simplifying business processes, and strengthening operational performance for dealers and fleets. Additionally, the role involves being an operational expert in direct ship, addressing dealers' operational issues, and providing necessary training and communication.
Responsibilities
<ul>
<li>Ensure direct ship orders are properly transmitted and invoiced using a case management tool.</li>
<li>Provide support to suppliers for direct ship orders and parts.</li>
<li>Offer parts customer support to the field organization to enhance parts sales and ensure customer and dealer satisfaction.</li>
<li>Collaborate with Regional Parts Directors, District Parts Managers, and internal departments to identify, research, track, and resolve dealer and fleet issues.</li>
<li>Proactively improve systems or processes to increase dealer and customer satisfaction and reduce the need for support.</li>
<li>Act as the Voice of Dealer and Voice of Customer in assigned projects and teams.</li>
<li>Participate in projects and cross-functional teams to drive improvements.</li>
<li>Manage assigned objectives and KPIs to support departmental and company goals.</li>
<li>Perform other duties as required.</li>
</ul>
Essential Skills
<ul>
<li>Strong organizational skills to thrive in a fast-paced, demanding environment.</li>
<li>Knowledge of parts sales distribution network and transaction processes.</li>
<li>Proficiency in Microsoft Office Products and excellent communication skills, both written and verbal.</li>
<li>Ability to prioritize multiple tasks effectively.</li>
<li>Highly motivated and self-starting individual.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>BS degree or equivalent work experience is preferred but not required.</li>
<li>5 years of relevant work experience.</li>
<li>Experience in direct dealer and customer communication.</li>
<li>At least one year of dealer and customer service experience is preferred.</li>
<li>Experience in supply chain and customer service.</li>
<li>Understanding of Excel and Power BI.</li>
<li>Skills in order management, inventory management, customer service, and working with suppliers.</li>
</ul>
Job Type &amp; Location
This is a Contract position based out of Greensboro, NC.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greensboro,NC.
Application Deadline
This position is anticipated to close on Nov 20, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

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