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I. General Summary: Coordinates and delivers on all Human Resources (HR) matters including planning and organization of company events as well as company sponsored community programs. Perform clerical duties to ensure timely and accurate human resources administration. Provide broad level administration support for HR policies, programs, procedures, and services II. Essential Job Functions: A. Assist with questions related to TBA procedures and standards. B. Maintains proper documentation and recordkeeping. C. Handle administrative details of the General Affairs and Human Resources Departments. a. Prepare presentations, special reports, and routine correspondence. b. Maintain team member personnel and medical files including other required records and documents. c. Assist Sr Specialist with scheduling interviews and clerical tasks aiding in recruiting. d. Assist in preparation and scheduling of new hire orientation. e. Assist with the reimbursement of safety equipment. D. Assist with directing the third-party general housekeeping staff. Provide feedback to 3rd party staff as needed to ensure compliance to the contractual agreement. E. Communication 1. Create well written plant communications for Senior/Executive Management 2. Interact with internal and external customers in a professional manner; communicate across all levels of the organization (local and group companies) 3. Plan, organize and execute team member communications; monthly calendar and bi-weekly plant dispatch publications, and bulletin board. 4. Assist in scheduling and organizing content for the monthly plant-wide meeting F. Manage visitor protocol and approval policy 1. Envoy system best practice - visitor record retention and contractor safety compliance 2. Maintain badge system and badge approval for permanent and temporary employees as well as visitors. G. Collaborate with HR Specialists to create practices that consolidate processes and optimize efficiencies. H. Provide general plant administrative support. a. Prepare outgoing mail and sort and distribute incoming mail. b. Complete filing, correspondence, meeting preparations, and other administrative support functions for office staff. c. Provide refreshments to customers and meeting participants as needed. I. Supports the organization and development of training room(s), multimedia visual aids, testing and evaluating procedures, and other educational materials. 1. Coordinates and monitor training room(s) and area(s). 2. Assists with maintaining training records and documents. 3. Assists with coordinating training with outside sources, such as corporate trainers and technical and professional schools. J. Follow safety, quality, confidentiality, and information security policies and procedures. K. Other duties as required in support of the business. III. Minimum Qualifications/Requirements: Education: • Associate's degree in Business Administration, or related field, or an equivalent combination of education and relevant experience. Experience and Technical Skills: • Minimum of two (2) years administrative experience, preferably supporting HR functions in a manufacturing setting. • Strong attention to detail. • Highly motivated, ambitious self-starter. • Must possess excellent interpersonal skills. • Excellent project, analytical and written communication skills. • Ability to relate and communicate with individuals at all levels. • Ability to work in a fast-paced, multicultural work environment. • Ability to work with multiple departments and prioritize activities. • Ability to create reports, business correspondence, and procedures. • Ability to take initiative on assigned tasks without significant supervision. • Ability to foresee problems and take action. • Ability to multi-task, prioritize, work efficiently within time constraints and deadlines and handle challenging situations. • Be able to maintain the confidentiality of any information s/he encounters. • Ability to compile effective and concise visual reports in charts, graphs, and table format. • As unique situations present themselves, the incumbent must be sensitive to Toyota Boshoku America (TBA) needs, team member goodwill, and the public image. • Thorough understanding and working knowledge of TBA's organization, automotive plants and processes/principles, company products, trade terminology, manufacturing processes, tooling and equipment, and machine operation is a plus. Language Skills: • Strong verbal and written communication skills in English. Computer/Software: • Solid working knowledge and experience with Microsoft Office and other related Business HR/IT applications (e.g., MS Word, MS Excel, MS Access, MS PowerPoint, Outlook, Internet, Oracle, etc.). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: Standard automotive plant environment with moderate noise level. PPE (Personal Protective Equipment) such as safety glasses, steel toe shoes, hearing protection, etc. may be required in engineering, manufacturing, or industrial areas. Personal attire standards may apply. Travel: 0-5% V. Physical Demands: Ability to sit and work on a computer for extensive periods of time is required. While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time and is occasionally required to lift up to 30 pounds. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE Toyota Boshoku America is an equal opportunity employer and considers applications for all positions without regard to race, sex, religion, color, national origin, pregnancy, genetic information or any other characteristic protected by applicable law. If you require a reasonable accommodation to apply for a posted position, please email us at .

Human Resources Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC’s offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
 
Essential Job Responsibilities
<ul>
<li>Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.</li>
<li>Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.</li>
<li>Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.</li>
<li>Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.</li>
<li>Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.</li>
<li>Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis. </li>
</ul>
Education/Requirements:
<ul>
<li>High School Diploma or GED.</li>
<li>Proven experience in sales, customer service or customer retention within the automotive industry is preferred.</li>
<li>Strong understanding of GMC products, services and the Trade Up program preferred.</li>
<li>Knowledge of automotive financing and trade-in processes preferred.</li>
<li>Strong written and verbal communication skills required.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.</li>
<li>Familiarity with CRM systems and customer data management tools.</li>
<li>Positive attitude.</li>
<li>Strong work ethic.</li>
<li>A valid driver's license and 3+ years of clean driving record are required.</li>
</ul>
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
About Schumacher Automotive Group
 
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:

Customer Retention Specialist

<h3>Job Description</h3>
Job DescriptionAs our Merchant Retention Specialist, you'll work directly with merchants who are at risk of canceling and help them find value in SumUp's products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success.What you'll do
<ul>
<li>Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn. </li>
<li>Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns—rebuilding confidence through training, troubleshooting, and re-onboarding. </li>
<li>Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. </li>
<li>Reverse 6+ "awaiting cancellation" accounts per month and conduct 40+ one-on-one merchant trainings per month. </li>
<li>Keep discounts under 6% and one-time credits under 60%, preserving revenue while resolving concerns. </li>
<li>Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales. </li>
</ul>
You'll be great for this position if
<ul>
<li>You have 1–3 years of experience in customer retention, account management, or sales—ideally in a high-volume or merchant-facing environment. </li>
<li>You're calm under pressure and skilled in objection handling, de-escalation, and building trust through conversation. </li>
<li>You're proficient in CRM tools (especially Salesforce) and familiar with POS or payment processing systems. </li>
<li>You thrive in fast-paced environments, juggling multiple cases and calls while meeting daily KPIs. </li>
<li>You're empathetic, solution-oriented, and passionate about helping small businesses succeed. </li>
<li>You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams.</li>
<li>Demonstrate strong accuracy and precision while being able to work efficiency. </li>
</ul>
Compensation: 
<ul>
<li>Compensation will be finalized based on the candidate's experience and location </li>
<li>$65k-$75k</li>
</ul>
Benefits &amp; More: 
<ul>
<li>22 days vacation days &amp; 8 sick days plus 11 paid holidays </li>
<li>401(K) employer match and Paid Parental leave </li>
<li>Sabbatical after every 3 years of employment </li>
<li>We're a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents. </li>
<li>Medical, Dental and Vision benefits</li>
</ul>
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

<h3>Job Description</h3>
Job DescriptionSalary: 
We are seeking a proactive and personable Customer Retention Specialist to join our team. In this role, you will be an advocate for our existing software clients, building strong relationships to enhance their experience, and ensure long-term satisfaction. Your mission will be to engage clients through regular outreach, gather valuable feedback, and recommend additional products that align with their needs.
What Youll Do:
<ul>
<li>Proactively call and connect with existing software clients to understand their experience and needs.</li>
<li>Foster strong client relationships by being friendly, approachable, and genuinely invested in their success.</li>
<li>Gather and document client feedback, sharing insights with the product team to drive continuous improvement.</li>
<li>Identify opportunities to recommend additional products and services that enhance the clients use of our software.</li>
<li>Collaborate with internal teams to address client concerns and ensure timely resolutions.</li>
<li>Track client interactions and feedback using CRM tools to maintain organized records and spot trends.</li>
</ul>
What You Bring to the Team:
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>A natural ability to build rapport and make people feel heard and valued.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Experience in customer service, sales, or a similar client-facing role.</li>
<li>Familiarity with software products and a quick learner when it comes to new technology.</li>
<li>Self-motivated, with a proactive approach to problem-solving and client engagement.</li>
</ul>
About Kicksite:
 
Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty. the list goes on and on. At Kicksite, we are THE GOLD STANDARD!
 
Benefits
 
<ul>
<li>Medical, dental, and vision</li>
<li>Health Savings Account</li>
<li>Paid Time Off</li>
<li>Special shutdown days</li>
<li>Retirement plan with company match</li>
<li>Fantastic company culture</li>
<li>All out company events</li>
<li>Opportunity for advancement</li>
<li>Monday-Friday, Off at Noon on Friday</li>
<li>Paid holidays</li>
<li>Additional days off for company stretch goal incentives</li>
<li>Consistent 1:1s, weekly feedback, and daily standups with your team</li>
<li>Strong management, warm energy, and enthusiastic coaching</li>
</ul>
 
Kicksite is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
POSITION SUMMARY: The customer retention specialist is a member of the customer success team whose KPIs include reducing customer churn by solving customer problems and finding innovative ways to retain existing customers. The customer retention specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers. 
RESPONSIBILITIES:
<ul>
<li>Communicating with customers and support staff </li>
<li>Collecting data about customer service trends </li>
<li>Recording and responding to customer complaints </li>
<li>Developing strategies to retain customers </li>
<li>Measuring key performance metrics related to churn and retention efforts </li>
</ul>
QUALIFICATIONS:
<ul>
<li>Sales Aptitude </li>
<li>Excellent communication skills </li>
<li>Attention to detail </li>
<li>Polished high energy </li>
<li>Friendly and dedicated to providing great customer service </li>
<li>Ability to prioritize, multi-task and work independently and as part of a team </li>
<li>Encourage a positive team atmosphere &amp; willingness to help others </li>
</ul>
WE OFFER:
<ul>
<li>Competitive pay and comprehensive benefits package </li>
<li>Competitive pay - Life is expensive! We believe in paying well </li>
<li>Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within! </li>
<li>Do you want to work with your friend? We offer a referral bonus! </li>
<li>Affordable health care packages that include medical, dental, vision and life insurance </li>
<li>401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week – up to a maximum of 1 week of vacation in your first year) </li>
<li>Fun team celebrations year-round! </li>
<li>Ability to earn a flexible schedule based on performance! </li>
</ul>
--Senske is an equal opportunity employer
#INDHP46

<h3>Job Description</h3>
Job Description
Customer Success Specialist (Retention)
SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.
 Job Summary: The Customer Success Specialist at SafeTouch Security plays a key role in maintaining strong relationships with existing customers, ensuring their satisfaction, and driving long-term loyalty. The role requires a deep understanding of integrated security solutions, proactive communication, and an ability to anticipate and resolve customer issues to retain business and minimize customer churn. 
Duties and Responsibilities:
<ul>
<li>Build and maintain strong, long-lasting relationships with existing clients in the integrated security sector.</li>
<li>Develop and implement strategies to increase customer retention rates and minimize churn by addressing customer needs, concerns, and satisfaction levels.</li>
<li>Regularly engage with customers through calls, emails, and meetings to ensure they are satisfied with the service, identify upsell opportunities, and ensure the ongoing success of their integrated security systems.</li>
<li>Support the onboarding process for new customers, ensuring they understand the full scope of their integrated security systems and services, and provide training to maximize their value from the solutions.</li>
<li>Work closely with other internal teams to ensure seamless service delivery and address customer concerns effectively.</li>
<li>Keep customers informed about new products, service updates, and technological advancements relevant to their integrated security systems.</li>
<li>Negotiate agreement terms and potential upgrades, and make appropriate offers regarding account cancellations and/or transfer requests.</li>
<li>Accurately manage customer requests via email, calls, and sales leads while following through to full completion.</li>
<li>Work within the guidelines and perimeters of the cancellation process to retain customers.</li>
<li>Collect on accounts while ensuring customer satisfaction and continued service with SafeTouch.</li>
<li>Document all customer interactions and steps taken with their accounts. </li>
<li>Daily scanning, filing, and organizing of customer account files.</li>
<li>Other duties as business needs require.</li>
</ul>

Requirements: 
<ul>
<li>High school diploma or equivalent.</li>
<li>Minimum of one year of experience in customer service or related.</li>
<li>General knowledge of the security alarm industry.</li>
<li>Strong computer applications skills with MS Office; Salesforce experience is a plus.</li>
<li>Quickly navigate through different software programs while talking with customers.</li>
<li>Superior customer service skills and communication etiquette.</li>
<li>Excellent problem-solving and people management skills.</li>
<li>Demonstrated negotiations or collections experience.</li>
<li>Effectively multi-task, pay attention to detail, and remain organized.</li>
<li>Work independently and as part of a team in a fast-paced environment.</li>
<li>Pass a drug screen and background check. </li>
<li>Bilingual is a plus.</li>
</ul>

Physical Requirements: 
<ul>
<li>Remain stationary at a desk, standing, and moving from place to place for prolonged periods. </li>
<li>Occasionally move light objects. </li>
<li>Observe details at close range. </li>
<li>Take notes, operate technology, and present information. </li>
<li>Read documents and presentations using electronic devices and hard copy materials while interacting with others. </li>
<li>Exchange accurate information in person, over the phone, in writing, and electronically. </li>
<li>Communicate clearly and articulately for presentations and interpersonal interactions so others will understand. </li>
</ul>
Job Type: Full-time, non-exempt 
Work/Base Location: Jacksonville Corporate
Work Hours/Availability: 8 am – 5 pm Monday through Friday or 8 am – 5 pm Tuesday through Saturday. 
Travel: None
Benefits: 
<ul>
<li>Competitive pay with performance-based incentives</li>
<li>Comprehensive benefits package (medical, dental, vision)</li>
<li>401(k) with match</li>
<li>Paid time off and holidays</li>
<li>Opportunities for professional development and career growth</li>
</ul>
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Success Specialist (Retention)

<h3>Job Description</h3>
Job Description
LHH Recruitment Solutions is seeking a Temporary Retention Specialist to join our client’s growing insurance organization in Carlsbad, CA. This role is ideal for a motivated and customer-focused professional who thrives in a high-volume call environment. The primary focus of this position is to handle inbound and outbound calls, engage with existing customers, address their concerns, and provide solutions to ensure continued service satisfaction.
 This temporary role has the potential to become permanent for the right candidate! Apply today to join a dynamic team in the insurance industry.
 Key Responsibilities:
<ul>
<li>
Handle a high volume of retention calls in a professional and efficient manner
</li>
<li>
Proactively reach out to customers to discuss policy renewals, benefits, and retention options
</li>
<li>
Identify customer concerns and work to resolve issues, ensuring satisfaction and policy retention
</li>
<li>
Provide exceptional customer service by delivering accurate information and addressing inquiries
</li>
<li>
Maintain detailed and organized records of customer interactions in the CRM system
</li>
<li>
Collaborate with internal teams to troubleshoot and escalate issues when necessary
</li>
</ul>
Qualifications:
<ul>
<li>
Previous experience in customer service, sales, or call center roles preferred
</li>
<li>
Strong verbal communication and problem-solving skills
</li>
<li>
Ability to multitask in a fast-paced environment
</li>
<li>
Proficiency in Microsoft Office and CRM systems is a plus
</li>
</ul>
Working Hours:
<ul>
<li>
Full-time
</li>
<li>
Onsite
</li>
<li>
Monday- Friday
</li>
<li>
8:00am-5:00pm PST
</li>
</ul>
 Details:
<ul>
<li>
Located in Carlsbad, San Diego&nbsp;
</li>
<li>
3-6 month contract role with the possibility to go permanent
</li>
<li>
Compensation: $27.00 per hour
</li>
</ul>
 If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible! &nbsp;
 Pay Details: $27.00 per hour Search managed by: Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Retention Customer Service Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $21-$23 
Who are we:
Toyota Insurance is a brand name of Toyota Insurance Management Solutions USA, LLC (TIMS). We are an independent agency specializing in property and casualty insurance for Toyota vehicle owners. We offer insurance through our trusted carrier partners to provide coverage for your Toyota vehicle, home and other assets. Our mission is to improve the Toyota ownership experience by improving the insurance experience.
 
Job Overview:
The Customer Service Retention Specialist (SXS) is a customer-centric, front-facing, charismatic, talented individual that thrives in a collaborative and challenging environment. The CSRS is committed to delivering an effortless, efficient, and personalized customer experience. CSRS have targeted service, business retention, and sales goals. Business retention is a top priority in our agency. We strive to ensure our clients are properly placed with the optimum insurance carrier (within our portfolio) based on their specific P&amp;C insurance needs. Customer lifestyles and needs for insurance can change, as such, our goal is proactively reach out and connect with our existing customers to review their insurance needs at policy renewal. CSRS are primary in this effort and will create an exceptional customer experience by proactively contacting our existing customers; reviewing their policy renewal, coverage/pricing, and determining the appropriate changes based on customer needs and requests. This includes making changes to the existing policy and/or shopping the existing business with alternate insurance carriers within our carrier portfolio. CSRS will utilize various call center telephony tools including handling inbound calls/placing outbound calls to interact with existing P&amp;C customers and prospects. 
 
Job Responsibilities:
 Servicing our P&amp;C Insurance Customers as required, this can include answering insurance policy and billing questions, making changes to the policy as requested, informing &amp; educating them about the best carrier solution/choices related to their personal insurance needs.
 Delivering World Class Service during every customer interaction and providing an effortless and personalized experience.
 This is a hybrid role which include three major P&amp;C insurance job functions:
<ul>
<li>Business Retention- number one priority of the job, proactive and reactive contact with our existing business customers; ensure top production results that are specific with keeping our customers within our insurance agency; conduct policy reviews with our existing business segment (as necessary); keep our customers either insured with current carrier or shop them with alternate carriers within our portfolio.</li>
<li>Customer Service- primarily acts as back up to the Customer Service Representatives; answer customer inquiries related to P&amp;C insurance business, which can include billing questions, coverage questions, policy changes; and educate customers on complex insurance matters. </li>
<li>Sales back up to the Sales Agents; handles new business overflow inquiries with underlying objective to convert prospects to P&amp;C insurance customers for the agency. </li>
</ul>
 Contact customers and review policy/renewal several days before renewal date to confirm and obtain customer business renewal with our agency.
 Service requests in a timely fashion with accuracy and completeness.
 Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention by applying effective selling and influencing techniques.
 Demonstrate accuracy in processing changes to customer policies based on the information provided.
 Ensure call resolution and customer satisfaction on all interaction that may include additional follow up.
 Answer customer inquiries on coverage changes, limits, and deductibles; educate customers on coverage exclusions and exposures, and review customer policies, update customer policy records, audit and maintain electronic files.
 Maintain a high level of professionalism with clients and establish a positive rapport with every customer
 
Required Education and Experience:
 Excellent interpersonal communication skills, verbal and written.
Ability to adapt to changes in business requirements (i.e.: shift and weekend work schedules).
Excellent active listening skills.
Ability to self-manage and prioritize workload.
Proficient computer skills, specifically with Microsoft Office products and agency management systems.
 
Required Competencies:
Detail oriented
Customer Focus
Relationship builder
Business Acumen
 
Compensation:
Hourly:$21-$23 based on skills and experience.
 
Position Type/Expected Hours of Work:
Remote: 11:00 AM-8:00 PM CST and 12:00 PM - 9:00 PM CST (prefer candidates who are located in Texas)
 
Work Environment and Physical Demands:
We are committed to leveraging technology to enable home-based work in combination with our traditional call centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration.
Establish or Dedicate Work area at home, ensuring:
 No one can see your screens, keyboards, or confidential documents.
 Area is located where no one can overhear your conversations &amp; Free from distractions.
 Free from potential hazards affecting equipment (e.g., pets, plants, water, etc.)
 Workspace is not vulnerable to theft.
What are the Perks?
 Healthcarepackages to support your mental, physical, and emotional well-being.
 PTO and Paid Holidays Helping you be a world changer outside of the office. 
 401K Matching We are committed to team members financial health.
 Challenge and Opportunity A tight-knit, fun environment that encourages personal and professional growth. 
 
Travel:
None
 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Learn More:
Visit our websiteToyota Auto Insurance | Toyota Auto Insurance (toyotaims.com)to learn more about our company culture and career opportunities.
Work Authorization:
Applicants must be authorized to work for any employer in the U.S. This position does not offer sponsorship or the transfer of sponsorship of employment Visa.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
'EEOC is The Law' Information:
<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a>
Candidatesmustalreadyhold work eligibility for the United States.
 
 remote work

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