<h3>Job Description</h3>
Job Description
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell – it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
<ul>
<li>Provide fantastic customer service focused on dispute resolution and overcoming challenges</li>
<li>Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.</li>
<li>Provide solutions-based approaches to retain customers who are considering service cancellation.</li>
<li>Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.</li>
<li>Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. </li>
<li>Consistently improve retention rates and achieve retention goals.</li>
<li>Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. </li>
</ul>
What We're Looking For:
<ul>
<li>Upbeat personality and a fun, positive attitude </li>
<li>1-2 years previous customer retention experience</li>
<li>Strong customer service and people skills </li>
<li>Ability to consistently meet and exceed performance targets </li>
<li>Coachability with a desire to grow professionally </li>
<li>Ability to work a flexible schedule, including weekends </li>
<li>Experience with CRM system such as SalesForce is a plus, but not required </li>
<li>Exceptional sales skills are a plus, particularly with strong upselling and closing abilities </li>
</ul>
What's In It For You:
<ul>
<li>$50,000 to $80,000 Annual Compensation</li>
<li>Base hourly rate with tiered commission structure, performance based, training and quarterly bonus</li>
<li>Higher shift pay for working nights and weekends </li>
<li>Great medical, dental, vision, 401(k) with company matching, short- &amp; long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO </li>
<li>Free monitored security system after 90 days. </li>
<li>Engaging and fun company culture that's made up of a diverse group of people </li>
<li>Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director</li>
</ul>

Customer Retention Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Training &amp; development</li>
<li>Wellness resources</li>
</ul>
 About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: 
<ul>
<li>Engage with customers to address inquiries and resolve issues promptly.</li>
<li>Develop and implement customer retention strategies to enhance satisfaction.</li>
<li>Analyze customer feedback and data to identify trends and opportunities.</li>
<li>Collaborate with team members to create personalized follow-up plans.</li>
<li>Monitor customer interactions to ensure service excellence and compliance.</li>
<li>Maintain accurate records of customer communications and resolutions.</li>
<li>Utilize CRM software to track customer engagement and retention metrics.</li>
<li>Assist in creating customer loyalty programs and promotions.</li>
<li>Maintain a low or no anxiety position</li>
</ul>
Requirements: 
<ul>
<li>Proven experience in customer service or retention roles, preferably in the service industry.</li>
<li>Strong communication and interpersonal skills with a customer-centric attitude.</li>
<li>Ability to analyze data and derive actionable insights.</li>
<li>Familiarity with CRM systems and customer engagement tools.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High school diploma or equivalent; degree in business or related field preferred.</li>
<li>Positive demeanor and a passion for helping others.</li>
<li>Ability to keep the everyday anxious situations at a very low position to remain effective in the role</li>
</ul>
About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.

<h3>Job Description</h3>
Job DescriptionSalary: 
Customer Retention Specialist | Ripple Fiber
 
Join Our Team as a Customer Retention Specialist!
Do you have a passion for turning customer challenges into success stories? Ripple Fiber is seeking an energetic and empathetic Customer Retention Specialist to join our growing team. In this role, youll be the voice of reassurance and problem-solving for customers restoring confidence, preventing cancellations, and ensuring every experience with Ripple Fiber leaves a lasting positive impression.
If you thrive in fast-paced environments, excel at building trust, and enjoy transforming tough conversations into wins, we want to meet you!
 
About Ripple Fiber
 
Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving peoples lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.
 
We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.
 
Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.
 
About our Culture
 
We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.
 
About the Role
 
As a Customer Retention Specialist, youll play a pivotal role in preserving customer relationships and driving long-term satisfaction. Youll serve as both advocate and problem-solver, ensuring every customer interaction reinforces Ripple Fibers promise of reliability, empathy, and excellence.
 
Responsibilities:
 
<ul>
<li>Handle inbound and outbound calls with customers experiencing service concerns, installation issues, or expressing intent to cancel.</li>
</ul>
<ul>
<li>Use active listening and discovery to understand customer pain points and offer personalized solutions or retention incentives that rebuild trust and loyalty.</li>
</ul>
<ul>
<li>Collaborate cross-functionally with Sales, Field Operations, and Billing teams to resolve escalations swiftly and accurately.</li>
</ul>
<ul>
<li>Communicate with empathy, professionalism, and confidence, ensuring customers feel heard and valued.</li>
</ul>
<ul>
<li>Present tailored retention offers and troubleshoots technical or process issues that could impact customer satisfaction.</li>
</ul>
<ul>
<li>Accurately document all customer interactions, follow-ups, and resolutions in internal systems.</li>
</ul>
<ul>
<li>Track and manage follow-up commitments within established SLAs to ensure issues are closed with care and urgency.</li>
</ul>
<ul>
<li>Maintain a comprehensive understanding of Ripple Fibers products, coverage, and customer journey to provide expert guidance.</li>
</ul>
<ul>
<li>Consistently meet or exceed individual and team performance goals for retention, customer satisfaction, and resolution efficiency.</li>
</ul>
Qualifications &amp; Requirements:
<ul>
<li>High school diploma or equivalent required.</li>
</ul>
<ul>
<li>Minimum of 2 years of retention experience.</li>
</ul>
<ul>
<li>Strong problem-solving and negotiation skills with a customer-first mindset.</li>
</ul>
<ul>
<li>Strong verbal communication, negotiation, and problem-solving skills.</li>
</ul>
<ul>
<li>Demonstrated ability to manage competing priorities and stay composed under pressure.</li>
</ul>
<ul>
<li>Empathetic, customer-first mindset with a passion for resolving issues effectively.</li>
</ul>
<ul>
<li>Proficiency in CRM tools and documentation practices.</li>
</ul>
<ul>
<li>Bilingual fluency is a plus.</li>
</ul>
What We Offer
 
<ul>
<li>Competitive base pay with performance-based incentives.</li>
</ul>
<ul>
<li>Comprehensive benefits package, including medical, dental, vision, and 401(k).</li>
</ul>
<ul>
<li>Opportunities for advancement within a rapidly expanding organization.</li>
</ul>
<ul>
<li>Ongoing professional development and training programs.</li>
</ul>
<ul>
<li>A collaborative, inclusive culture that values innovation and integrity.</li>
</ul>
 
Ready to Make Every Customer Count?
 
If youre ready to play a key role in keeping customers connected and satisfied, apply today! Submit your resume and cover letter to join Ripple Fibers mission of delivering world-class internet with a personal touch.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify &amp; cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Responsibilities:
<ul>
<li>Analyze customer feedback and ensure customer retention.</li>
<li>Develop and maintain knowledge of the company’s products, services, policies and procedures.</li>
<li>Report accurately on calls inbound and outbound, and call details on CRM (Salesforce).</li>
<li>Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from.</li>
<li>Demonstrate outstanding customer service through phone, email and chat support.</li>
<li>Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency</li>
<li>Have an extremely high level of ownership and responsibility; represent the client internally</li>
<li>Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior</li>
<li>Regular and reliable attendance is required as this is a full-time position</li>
<li>Other duties as assigned by management</li>
</ul>
Requirements:
<ul>
<li>2+ years of customer retention experience at a SaaS company </li>
<li>3+ years of customer service experience in a fast paced, customer focused environment</li>
<li>Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)</li>
<li>Familiarity with CRM, preferably Salesforce.com, or similar systems required</li>
<li>Strong time management and project management skills</li>
<li>Comfortable learning, using and discussing very granular elements of website technology and integrations</li>
</ul>
Physical/Mental Requirements for the Job:
<ul>
<li>Prolonged periods of sedentary movement</li>
<li>May be requested to work overtime and weekends if deemed necessary</li>
<li>Must be able to lift at least 20 pounds</li>
<li>Certain management positions might be required to occasional travel</li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC’s offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
 
Essential Job Responsibilities
<ul>
<li>Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.</li>
<li>Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.</li>
<li>Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.</li>
<li>Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.</li>
<li>Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.</li>
<li>Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis. </li>
</ul>
Education/Requirements:
<ul>
<li>High School Diploma or GED.</li>
<li>Proven experience in sales, customer service or customer retention within the automotive industry is preferred.</li>
<li>Strong understanding of GMC products, services and the Trade Up program preferred.</li>
<li>Knowledge of automotive financing and trade-in processes preferred.</li>
<li>Strong written and verbal communication skills required.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.</li>
<li>Familiarity with CRM systems and customer data management tools.</li>
<li>Positive attitude.</li>
<li>Strong work ethic.</li>
<li>A valid driver's license and 3+ years of clean driving record are required.</li>
</ul>
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
About Schumacher Automotive Group
 
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:

<h3>Job Description</h3>
Summary of Responsibilities:
<ul>
<li>Utilize professionalism, communication skills and acquired product knowledge to provide a high-quality experience to sell (new customers), handle difficult customers (retain customers) and assist with customer needs. </li>
<li>Take inbound cancellation calls, difficult customer calls and general coverage questions using a “professional sales” approach that displays strong sales skills, product knowledge and technical expertise.</li>
<li>Capture customer needs and information for data entry into the computer system and handle system transactions in a timely, professional, and accurate manner.</li>
<li>Handle customer and/or client inquiries regarding account status and provide follow-up, if necessary.</li>
<li>Process customer requests such as cancellations, enrollment renewals and any inquiries that a customer might have.</li>
<li>Provide customers with available options and additional coverage according to state/warranty requirements.</li>
<li>Perform special projects and/or other duties as assigned.</li>
</ul>
 
Education/Qualifications:
<ul>
<li>High School diploma, GED or equivalent.</li>
<li>Minimum 2 years’ experience in a high-volume customer sales environment. </li>
<li>Ability to perform in a fast-paced environment with minimal direct supervision.</li>
<li>Able to handle a large volume of phone calls and have strong sales/retention and customer service knowledge.</li>
<li>Excellent customer service and organizational skills.</li>
<li>Good systems and PC skills and proficiency. </li>
<li>Excellent verbal and written communication skills.</li>
<li>Possess problem solving skills and be highly self-motivated.</li>
<li>Must be detail oriented and have the ability to follow through on assignments.</li>
</ul>
 
Preferred Skills/Experience:
<ul>
<li>Previous work experience in the insurance and home warranty industry is a plus.</li>
<li>Bilingual in Spanish/English is a plus and a preferred skill that will be paid at a premium. </li>
<li>Multiple years of experience in a high-volume sales/retention service environment is a plus.</li>
<li>Experience with both B2B and B2C sales/retention and service experience preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Neu Tool &amp; Supply Customer Service teams are energetic, dynamic, and driven by a strong work ethic. We effectively create an upbeat, comfortable, and inclusive office atmosphere while keeping a strong focus on achieving and exceeding monthly, quarterly, and yearly goals. 
Reporting to the Customer Service Manager, this position plays a significant role in enhancing the overall satisfaction and retention of Neu Tool and Professional Tool customers. The Customer Retention Specialist is trained to work at both the Neu Tool and Professional Tool counters. The position will support our customers in person and on the telephone. his position also plays a vital role in customer retention and reactivation initiatives. 
Key Responsibilities:
<ul>
<li>Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information. </li>
<li>Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer promptly. Incidents include errors in shipping, pricing, documentation, order entry, etc. </li>
<li>Oversees the customer reactivation process; contacts customers who have not placed orders with Neu Tool during designated periods to determine corrective action to increase purchases.</li>
<li>Works with Sales and Marketing to provide feedback regarding customer experience with a focus on continuous improvement.</li>
</ul>
Required Experience:
<ul>
<li>Associate degree or related field experience.</li>
<li>Three years of customer service background, preferably in a distribution or manufacturing environment.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Experience with Microsoft office applications (Excel, Word, and Outlook).</li>
<li>Exposure to CRM or ERP software preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
 State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
<ul>
<li>Greet clients, answer phone calls, respond to emails, and handle client inquiries.</li>
<li>Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.</li>
<li> Enter client information into the agency management system and update records as necessary.</li>
<li>Handle billing inquiries, process payments, follow up on overdue accounts.</li>
<li> Act as a liaison between clients and agents, ensuring clear and effective communications.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must have Arizona Property and Casualty License</li>
<li> Previous insurance experience preferred (State Farm)</li>
<li>Previous administrative or customer service experience, preferably in an insurance or financial services setting.</li>
<li>Excellent verbal and written communication skills.</li>
<li> Strong organizational skills with the ability to multitask and prioritize tasks effectively.</li>
<li>Friendly and professional demeanor with a strong focus on customer satisfaction.</li>
<li> High level of accuracy in data entry and document preparation.</li>
<li>Ability to work independently, handle client issues, and find effective resolutions.</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Customer Retention/Billing Specialist

<h3>Job Description</h3>
Job Description
Summary
The Customer Care Specialist (Retention) is responsible for following up with customers for retention and customer buyouts. Work with management to help identify opportunities in the business that drive reduction in attrition and customer escalations. Including developing and revising current training processes, training content development, and coaching. Work collaboratively to help us build a culture that encourages and develops our business with a laser like focus on retention. 
Essential Functions
<ul>
<li>Respond to cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter). </li>
<li>Address customer requests to cancel service and seek to resolve customer dissatisfaction. </li>
<li>Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer. </li>
<li>Educate customers on the value of our services.</li>
<li>Communicates and reinforces the value and benefits of products and services to customers who call to cancel services.</li>
<li>Negotiating with customers to retain business.</li>
<li>Quote and process customer buy outs in an accurate and timely manner. Process buyout checks and UCC communications with accounting.</li>
<li>Must be able to calculate buyouts correctly with zero errors.</li>
<li>Must have a passion for building customer loyalty by having consultative conversations.</li>
<li>Meeting with the Call Center Team Leads and Manager to propose customer retention solutions.</li>
<li>Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.</li>
<li>Provide additional flex capacity for call center when retention customers have all been addressed. </li>
<li>Handle billing inquiries appropriately and create credit memos as needed.</li>
<li>Assist with other administrative tasks as needed. </li>
<li>Process subordination agreements.</li>
<li>Assist with all call center operations and accept live transfers from call center personnel.</li>
<li>Assist in all other customer care functions. </li>
<li>Other duties as assigned.</li>
<li>Backs up Customer Care Specialist (Resolution) </li>
</ul>
Qualifications
<ul>
<li>High School Diploma or GED required. This will be verified during the background process.</li>
<li>1 year in Reliable call center or experience in a related position</li>
<li>Excellent communicator (written, verbal and social media)</li>
<li>A can-do attitude with a high degree of integrity, sense of urgency and attention to detail</li>
<li>Strong computer and analytical skills including MS Office.</li>
<li>Demonstrated ability to improve quality and performance.</li>
<li>Ability to multi-task in a fast-paced environment</li>
<li>Strong conflict resolution skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Advanced communication and interpersonal skills.</li>
<li>Empathy and patience.</li>
<li>Advanced organizational skills.</li>
</ul>
 Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).
Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.

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