<h3>Job Description</h3>
Job Description
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell – it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
<ul>
<li>Provide fantastic customer service focused on dispute resolution and overcoming challenges</li>
<li>Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.</li>
<li>Provide solutions-based approaches to retain customers who are considering service cancellation.</li>
<li>Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.</li>
<li>Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. </li>
<li>Consistently improve retention rates and achieve retention goals.</li>
<li>Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. </li>
</ul>
What We're Looking For:
<ul>
<li>Upbeat personality and a fun, positive attitude </li>
<li>1-2 years previous customer retention experience</li>
<li>Strong customer service and people skills </li>
<li>Ability to consistently meet and exceed performance targets </li>
<li>Coachability with a desire to grow professionally </li>
<li>Ability to work a flexible schedule, including weekends </li>
<li>Experience with CRM system such as SalesForce is a plus, but not required </li>
<li>Exceptional sales skills are a plus, particularly with strong upselling and closing abilities </li>
</ul>
What's In It For You:
<ul>
<li>$50,000 to $80,000 Annual Compensation</li>
<li>Base hourly rate with tiered commission structure, performance based, training and quarterly bonus</li>
<li>Higher shift pay for working nights and weekends </li>
<li>Great medical, dental, vision, 401(k) with company matching, short- &amp; long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO </li>
<li>Free monitored security system after 90 days. </li>
<li>Engaging and fun company culture that's made up of a diverse group of people </li>
<li>Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director</li>
</ul>

Customer Retention Specialist

<h3>Job Description</h3>
Our client is lookin for a Customer Retention Specialist to join their Digital Sales team! 
 
Location: Westminster, CO (Hybrid Schedule of 3 days onsite, 2 days remote)
Compensation: $17/hour W2
Please note this role is not open on C2C or to third-parties.
 
Here is what you will be doing:
<ul>
<li>Proactively manage and foster relationships with existing clients to drive customer retention and loyalty.</li>
<li>Conduct calls to clients who are at risk of non-renewal or expressing dissatisfaction.</li>
<li>Identify, analyze, and address "renewal blockers" and product dissatisfaction issues to secure contract extensions.</li>
<li>Gather valuable customer feedback and insights on reasons for non-renewal to inform company strategy.</li>
<li>Utilize analytical skills to review customer data and usage patterns to anticipate risks and develop targeted retention strategies.</li>
<li>Troubleshoot and resolve a variety of service, technical, or billing issues that may impact a customer's decision to renew.</li>
</ul>
 
Here is what our ideal candidate has:
<ul>
<li>1+ years of professional experience in a customer-facing role (sales experience is a plus, but this is not an outbound sales or prospecting role).</li>
<li>Experience in subscription services, client retention, or client renewal services is preferred. </li>
<li>Experience with Customer Relationship Management (CRM) software. Salesforce experience is a huge plus.</li>
<li>Exceptional written and verbal communication skills</li>
<li>Proven ability to be a critical thinker and problem solver with a focus on delivering a high level of customer satisfaction.</li>
<li>Ability to comfortably conduct professional outbound calls and manage sensitive client conversations.</li>
<li>Bilingual proficiency in English and Spanish is highly preferred, but not required.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Retention Specialist loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify &amp; cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.
Responsibilities:
<ul>
<li>Analyze customer feedback and ensure customer retention.</li>
<li>Develop and maintain knowledge of the company’s products, services, policies and procedures.</li>
<li>Report accurately on calls inbound and outbound, and call details on CRM (Salesforce).</li>
<li>Develop valuable rapport with clients, provide analysis and suggestions of services they have and what they would benefit from.</li>
<li>Demonstrate outstanding customer service through phone, email and chat support.</li>
<li>Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency</li>
<li>Have an extremely high level of ownership and responsibility; represent the client internally</li>
<li>Collaborate and offer insight to customer retention campaigns by recognizing triggers based on customer behavior</li>
<li>Regular and reliable attendance is required as this is a full-time position</li>
<li>Other duties as assigned by management</li>
</ul>
Requirements:
<ul>
<li>2+ years of customer retention experience at a SaaS company </li>
<li>3+ years of customer service experience in a fast paced, customer focused environment</li>
<li>Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.)</li>
<li>Familiarity with CRM, preferably Salesforce.com, or similar systems required</li>
<li>Strong time management and project management skills</li>
<li>Comfortable learning, using and discussing very granular elements of website technology and integrations</li>
</ul>
Physical/Mental Requirements for the Job:
<ul>
<li>Prolonged periods of sedentary movement</li>
<li>May be requested to work overtime and weekends if deemed necessary</li>
<li>Must be able to lift at least 20 pounds</li>
<li>Certain management positions might be required to occasional travel</li>
</ul>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.
The retention specialist will play a pivotal role in promoting GMC’s offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.
 
Essential Job Responsibilities
<ul>
<li>Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.</li>
<li>Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.</li>
<li>Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.</li>
<li>Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.</li>
<li>Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.</li>
<li>Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis. </li>
</ul>
Education/Requirements:
<ul>
<li>High School Diploma or GED.</li>
<li>Proven experience in sales, customer service or customer retention within the automotive industry is preferred.</li>
<li>Strong understanding of GMC products, services and the Trade Up program preferred.</li>
<li>Knowledge of automotive financing and trade-in processes preferred.</li>
<li>Strong written and verbal communication skills required.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.</li>
<li>Familiarity with CRM systems and customer data management tools.</li>
<li>Positive attitude.</li>
<li>Strong work ethic.</li>
<li>A valid driver's license and 3+ years of clean driving record are required.</li>
</ul>
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
About Schumacher Automotive Group
 
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
Requirements:

<h3>Job Description</h3>
Summary of Responsibilities:
<ul>
<li>Utilize professionalism, communication skills and acquired product knowledge to provide a high-quality experience to sell (new customers), handle difficult customers (retain customers) and assist with customer needs. </li>
<li>Take inbound cancellation calls, difficult customer calls and general coverage questions using a “professional sales” approach that displays strong sales skills, product knowledge and technical expertise.</li>
<li>Capture customer needs and information for data entry into the computer system and handle system transactions in a timely, professional, and accurate manner.</li>
<li>Handle customer and/or client inquiries regarding account status and provide follow-up, if necessary.</li>
<li>Process customer requests such as cancellations, enrollment renewals and any inquiries that a customer might have.</li>
<li>Provide customers with available options and additional coverage according to state/warranty requirements.</li>
<li>Perform special projects and/or other duties as assigned.</li>
</ul>
 
Education/Qualifications:
<ul>
<li>High School diploma, GED or equivalent.</li>
<li>Minimum 2 years’ experience in a high-volume customer sales environment. </li>
<li>Ability to perform in a fast-paced environment with minimal direct supervision.</li>
<li>Able to handle a large volume of phone calls and have strong sales/retention and customer service knowledge.</li>
<li>Excellent customer service and organizational skills.</li>
<li>Good systems and PC skills and proficiency. </li>
<li>Excellent verbal and written communication skills.</li>
<li>Possess problem solving skills and be highly self-motivated.</li>
<li>Must be detail oriented and have the ability to follow through on assignments.</li>
</ul>
 
Preferred Skills/Experience:
<ul>
<li>Previous work experience in the insurance and home warranty industry is a plus.</li>
<li>Bilingual in Spanish/English is a plus and a preferred skill that will be paid at a premium. </li>
<li>Multiple years of experience in a high-volume sales/retention service environment is a plus.</li>
<li>Experience with both B2B and B2C sales/retention and service experience preferred.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCareer Opportunity - Customer Retention / Collections Specialist with Better Business Bureau in Cincinnati, OH Do you possess exceptional customer service skills? Do you have experience with resolving accounting and invoicing discrepancies with tact and diplomacy? The Cincinnati Better Business Bureau offers a unique opportunity to engage with the local business community and set a high standard for ethics!
As a Customer Retention / Collections Specialist, you will work directly with accredited businesses, internal and external contacts to resolve invoice discrepancies, update contact information, process payments and perform collection tasks, all with an eye towards retaining the customer. Additionally, you will:
<ul>
<li>Provide support and solutions to businesses to retain their BBB accreditation.</li>
<li>Contact delinquent Accredited Businesses to confirm BBB accreditation status.</li>
<li>Provide guidance to businesses needing to update their contact and billing information.</li>
<li>Provide regular progress reports to Management.</li>
<li>Update CRM system for Accredited Businesses as appropriate.</li>
<li>Work collaboratively across internal BBB departments to provide superior customer service.</li>
</ul>
Qualified candidates will have:
<ul>
<li>Associate's degree with accounts receivable/collections experience.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Experience in customer service and sales (3+ years preferred).</li>
<li>Ability to handle difficult conversations with tact and professionalism.</li>
<li>Proficiency with Microsoft Office products (especially Excel), internet searching and CRM systems.</li>
<li>Self-starter mindset with problem solving abilities.</li>
</ul>
The Better Business Bureau (BBB) has been the gold standard for ethics in business since 1912, and BBB Cincinnati has been a beacon of excellence in our region since 1926. For nearly a century, we've been dedicated to advancing and protecting America's marketplace by serving and advocating for local businesses, consumers, and the community.
Why You'll Love Working Here: At BBB Cincinnati, we believe in the power of ethics, integrity, and collaboration. We offer a supportive work environment where your passion for serving the community will be valued and rewarded. Join us and be part of a team that makes a real impact!
Ready to Apply? Send your resume and cover letter to <a href="mailto:job@strategichirnc.com" target="_blank">job@strategichirnc.com</a>. Learn more about us at BBB.org/Cincinnati. Apply online today to join our talented team!
Equal Opportunity Employer: BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status, including but not limited to race, color, sex (including pregnancy, sexual orientation, gender identity or expression), religion, national origin or ethnicity, age, disability, genetic history, military/veteran status, or salary history.
Employer is EOE/AA/M/F/D/V.
#ZR

Customer Retention / Collections Specialist

<h3>Job Description</h3>
Job Description
The Neu Tool &amp; Supply Customer Service teams are energetic, dynamic, and driven by a strong work ethic. We effectively create an upbeat, comfortable, and inclusive office atmosphere while keeping a strong focus on achieving and exceeding monthly, quarterly, and yearly goals. 
Reporting to the Customer Service Manager, this position plays a significant role in enhancing the overall satisfaction and retention of Neu Tool and Professional Tool customers. The Customer Retention Specialist is trained to work at both the Neu Tool and Professional Tool counters. The position will support our customers in person and on the telephone. his position also plays a vital role in customer retention and reactivation initiatives. 
Key Responsibilities:
<ul>
<li>Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information. </li>
<li>Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer promptly. Incidents include errors in shipping, pricing, documentation, order entry, etc. </li>
<li>Oversees the customer reactivation process; contacts customers who have not placed orders with Neu Tool during designated periods to determine corrective action to increase purchases.</li>
<li>Works with Sales and Marketing to provide feedback regarding customer experience with a focus on continuous improvement.</li>
</ul>
Required Experience:
<ul>
<li>Associate degree or related field experience.</li>
<li>Three years of customer service background, preferably in a distribution or manufacturing environment.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Experience with Microsoft office applications (Excel, Word, and Outlook).</li>
<li>Exposure to CRM or ERP software preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
 State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
<ul>
<li>Greet clients, answer phone calls, respond to emails, and handle client inquiries.</li>
<li>Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.</li>
<li> Enter client information into the agency management system and update records as necessary.</li>
<li>Handle billing inquiries, process payments, follow up on overdue accounts.</li>
<li> Act as a liaison between clients and agents, ensuring clear and effective communications.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must have Arizona Property and Casualty License</li>
<li> Previous insurance experience preferred (State Farm)</li>
<li>Previous administrative or customer service experience, preferably in an insurance or financial services setting.</li>
<li>Excellent verbal and written communication skills.</li>
<li> Strong organizational skills with the ability to multitask and prioritize tasks effectively.</li>
<li>Friendly and professional demeanor with a strong focus on customer satisfaction.</li>
<li> High level of accuracy in data entry and document preparation.</li>
<li>Ability to work independently, handle client issues, and find effective resolutions.</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

3,316 customer-retention-specialist Jobs