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<a>Miami Dade College, Medical Campus&nbsp;</a>is now accepting applications for Department Chairperson, RN-BSN Program. The Chairperson is one of three Chairs that report to the Dean of the School of Nursing.&nbsp; The Chairperson provides academic leadership for the School of Nursing Programs
Duties and Responsibilities:
<ul>
<li>Facilitates development and implementation of curricula</li>
<li>Communicates with full-time and part-time faculty on curriculum and instruction matters and ensures ongoing development of staff</li>
<li>Ensures that School of Nursing programs are in compliance with Florida Department of Education and Nursing Education Accreditation</li>
<li>Manages program resources</li>
<li>Secures additional resources to support the programs through grant-writing, partnerships, contributions, and sponsorships</li>
<li>Maintains data to support systematic program evaluation</li>
<li>Teaches at least one course within the discipline per academic year</li>
<li>Hires, evaluates, and supervises full and part-time personnel</li>
<li>Supervises faculty</li>
<li>Resolves issues and problems that may arise with faculty, staff, and students</li>
<li>Devises and supervises student recruitment and retention efforts</li>
<li>Ensures efficient and effective student advisement</li>
<li>Provides support and advice in the collective bargaining process, and assures adherence to relevant areas of the collective bargaining agreement</li>
<li>Works closely with the Dean of the Benjamin Leon School of Nursing and Campus Presidents</li>
<li>Serves as an integral member of College and Campus administrative teams</li>
<li>Serves on program, Campus, and College policies, procedures, and guidelines Committees</li>
</ul>
Requirements:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Florida License Registered Nurse or eligibility as a Registered Nurse (RN) and a Master’s degree in Nursing with five (5) years’ experience in Nursing, administrative experience and teaching college-level courses in an appropriate discipline or relevant clinical experience</li>
<li>Knowledge and understanding of College organization, goals and objectives, and polices and procedures</li>
<li>Knowledge and understanding of a wide range of instructional systems development, training methods, techniques, and formats</li>
<li>Knowledge of the requirements of accreditation agencies</li>
<li>Excellent organizational and communication skills (both oral and written)</li>
<li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community</li>
<li>Skill in budget preparation and management</li>
<li>Possess computer application skills</li>
<li>Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community</li>
<li>Ability to effectively present information to top management, public groups, and/or boards of directors</li>
<li>Ability&nbsp; to respond to common inquiries or complaints&nbsp; from customers, regulatory agencies, or members of the business community</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li>
<li>Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to travel between program locations</li>
<li>Ability to work in a multi-ethnic and multi-cultural environment</li>
</ul>

Department Chairperson, RN-BSN Program

<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Community Director
Department:&nbsp;Property Management
Reports To:&nbsp;Regional Director
FLSA Status:&nbsp;Exempt
Position Summary:&nbsp;The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meets or surpasses industry standards. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture.
Organizational Responsibilities:
<ul>
<li>Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.</li>
<li>Passion &amp; Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.</li>
<li>Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.</li>
<li>Project Management: Create and maintain clear and sequenced plans to successfully launch projects.</li>
<li>Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.</li>
<li>Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles.</li>
<li>Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices.</li>
<li>Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed.</li>
<li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.</li>
<li>Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports.</li>
<li>Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.</li>
<li>Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.</li>
<li>Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues.</li>
<li>Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.</li>
<li>Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li>
<li>Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.</li>
<li>Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.</li>
<li>Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations.</li>
</ul>
Work Hours:
This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes.
Qualifications:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans.
Language Ability:
Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners.
Math Ability:
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Reasoning Ability:
Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.
Certificates and Licenses:
Industry certifications are preferred.
Supervisory Responsibilities:
This job has supervisory responsibilities of corporate and onsite employees.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets.
Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result.
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PI2d94bb0a21f8-25405-38537073

Lease-Up Community Director

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Department: Property Management, Asset Services Division Directly Reports to: Regional Property Director General Overview The Commercial Property Manager leads with vision and accountability, overseeing the daily operations and strategic direction of a dynamic commercial real estate portfolioincluding office, medical, flex, retail, and industrial properties. As a key ambassador of the companys values, this role fosters strong tenant relationships, inspires cross-functional teams, and drives operational excellence. By combining proactive problem-solving with a commitment to service, the Property Manager ensures long-term occupancy and maintains properties to the highest standards. The Property Manager plays a critical leadership role in maximizing net operating income while maintaining exceptional property standards and delivering outstanding tenant service. This position oversees tenant relationships, operational efficiency, cost management, and approved capital expenditures, ensuring every decision aligns with long-term portfolio goals. When assigned, the Property Manager also leads tenant improvement projects, coordinating timelines and resources to deliver results. In partnership with leasing representatives, the Property Manager supports tenant retention strategies and prepares vacancies for optimal market presentation. Success in this role requires proactive collaboration across the Wideman team, a commitment to excellence, and the ability to drive projects to completion with precision and accountability. Duties include, but are not limited to the following: Property Inspection and Maintenance 
<ul>
<li>Regularly inspect and evaluate all building components, equipment, systems, and grounds to ensure that the appearance and operations of the properties meet industry standards.</li>
<li>Coordinate routine technical services/responses through third-party vendors and emergency response activities as required.</li>
<li>Proactively develop, enhance, and maintain emergency procedures and preventative maintenance programs.</li>
<li>Actively participate in the capital planning process.</li>
<li>Provide a bi-weekly property summary for Asset Managements awareness and review.</li>
</ul>
Customer Service 
<ul>
<li>Visit tenants regularly and maintain a positive, productive, and professional relationship</li>
<li>Manage the move-in and move-out processes</li>
<li>Oversee the tenant portals inclusive of Commercial Caf and the internal work order system</li>
<li>Complete documents pertaining to lease administration and coordinate all required activities.</li>
<li>Assist with tenant renewals, expansions, and contractions.</li>
</ul>
Contracts 
<ul>
<li>Negotiate contracts with outside vendors to provide services as required.</li>
<li>Secure contracts with outside vendors.</li>
<li>Ensure that the work completed by contractors is performed on a timeline and appropriately.</li>
<li>Confirm outside vendors possess the appropriate insurance coverages</li>
<li>Actively audit all vendor contracts and their affiliated insurance coverages to ensure appropriate documentation is maintained.</li>
</ul>
Budgets/Financial Control 
<ul>
<li>Develop and manage the annual budgets for assigned properties, ensuring the properties operate within budget and achieve targeted net operating income.</li>
<li>Increase revenue, proactively control costs, and maximize property lease ability.</li>
<li>Code and approve all invoices via Yardi.</li>
<li>Review and finalize all monthly operating reports and explain any budget variances.</li>
<li>Review quarterly reports to ensure proper allocation of all costs.</li>
<li>Manage the collection of accounts receivable and tenant default situations.</li>
<li>Monitor real estate taxes and evaluate possible appeals.</li>
<li>Prepare and deliver accurate, timely, and complete financial reports according to Wideman standards and property management agreement requirements.</li>
</ul>
Risk Management 
<ul>
<li>Lead the effort to minimize exposure and losses.</li>
<li>Obtain and monitor certificates of insurance and waivers from tenants, outside vendors, contractors, suppliers, and other third parties. </li>
<li>Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident-avoidance initiatives.</li>
<li>Provide post-accident follow-up, including reporting, investigation, and liaison for insurance, legal, and incident prevention purposes.</li>
</ul>
Experience 
<ul>
<li>Bachelors degree</li>
<li>3+ years in commercial property management and tenant improvements, with proven success</li>
<li>Skilled in overseeing third-party vendors and contractors</li>
<li>Proactive, organized, and adept at solving problems</li>
<li>Thrives in fast-paced, team-driven settings with shifting priorities and tight deadlines</li>
<li>Proficient in Google Workspace, MS Word, Excel, and relevant business software; Yardi experience preferred</li>
<li>Strong communication skills with the ability to present to senior leadership, tenants, and public groups</li>
<li>CPM, CFM, or RPA certification is a plus</li>
<li>Skilled in handling sensitive inquiries and complaints with professionalism and timeliness</li>
<li>Valid drivers license and reliable transportation</li>
</ul>

Commercial Property Manager

<h3>Job Description</h3>
Job Description
​​​
General Manager
At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.
Position Overview
The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.
The General Manager reports directly to the Area Director.
Key Responsibilities Include, but are not limited to:
Leadership &amp; Culture
<ul>
<li>Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.</li>
<li>Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.</li>
<li>Recruit, hire, train, and develop outstanding team members while managing performance and retention.</li>
</ul>
Customer Service &amp; Employee Experience
<ul>
<li>Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.</li>
<li>Address and resolve customer and employee concerns while promoting a respectful environment.</li>
<li>Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.</li>
</ul>
Operations &amp; Safety
<ul>
<li>Create and communicate schedules for daily and weekly operations.</li>
<li>Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.</li>
<li>Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.</li>
<li>Uphold company policies and enforce safety protocols across all operations. &nbsp;</li>
</ul>
Sales &amp; Financial Performance
<ul>
<li>Drive revenue growth through team development and effective customer interactions.</li>
<li>Utilize KPI tools to increase membership revenue and retention.</li>
<li>Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards. </li>
</ul>
Administrative
<ul>
<li>Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.</li>
<li>Handle hiring, training, performance management, and employee development.</li>
<li>Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.</li>
</ul>
Perform other duties as assigned to ensure smooth operations.
Qualifications
Education:&nbsp;
<ul>
<li>A high school diploma or equivalent is required. &nbsp;However, a combination of experience and/or education will be taken into consideration.</li>
</ul>
Experience:&nbsp;
<ul>
<li>1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.&nbsp;</li>
<li>Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.</li>
</ul>
Skills &amp; Abilities:
<ul>
<li>Strong leadership and management capabilities with proven sales acumen.</li>
<li>Excellent verbal and written communication skills with conflict-resolution abilities.</li>
<li>Proficient in Microsoft Office Suite, Google Workspace, and POS systems.</li>
<li>Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Ability to lift and carry up to 50 lbs.</li>
<li>Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).</li>
<li>Ability to stand, walk, bend, and move throughout a fast-paced environment.</li>
</ul>
Availability:
<ul>
<li>Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.</li>
</ul>
Benefits&nbsp;
<ul>
<li>Competitive base pay + Bonus Potential</li>
<li>Comprehensive Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Paid Time Off in addition to Company Paid Holidays</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Company-Paid Life Insurance</li>
<li>Clear pathways for career advancement</li>
<li>Free Weekly Car Washes</li>
</ul>
Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!
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KLhiRPbWP8

General Manager 717 Livonia

<h3>Job Description</h3>
Job DescriptionDescription:
 
Position Overview:
Under the direction of the Director of Marketing, the Copywriter is responsible for setting the overall content strategy, messaging tone, and creation of copy for print and digital marketing materials supporting our global consumer fitness brands: BowFlex, Schwinn, Horizon and JRNY. Specific duties include content development for websites, print collateral, video scripts, performance marketing, digital fitness experiences, and brand guidelines. You will work closely with the marketing, sales and product teams to understand brand and product positioning, channel needs and deliver messaging strategies and content that elevates our marketing collateral and drive results. This is a non-supervisory position. 
 
Responsibilities:
Creative process:
· Participate in internal brainstorming sessions, bringing energy and creativity
· Develop tone, style, voice for all branded marketing materials
· Takes an active role in working on concept development, refinement and editing of marketing collateral 
· Collaborate with stakeholders to identify and execute message testing opportunities
· Ensure consistency in brand messaging and across all customer touchpoints
 
Website &amp; E-Commerce Support:
· Develop messaging strategies that consider all touchpoints and effectively move consumers through the path to purchase
· Produce copy for multiple branded e-commerce website properties 
· Continuous improvement of website content to support e-commerce performance goals, generative AI engine optimization and SEO
 
Digital Marketing:
· Produce copy for social media posts, stories, and campaigns to increase brand awareness and engagement
· Work with Creative and Performance Marketing teams to build engaging e-mail content strategies and campaigns
· Lead message concepting and scripting for online video and linear TV campaign spots
· Provide copy as requested to support other paid, earned and owned marketing outreach such as search marketing, affiliate content requests and other misc opportunities. 
 
Product/Service Support:
· Develop product positioning, feature/benefit content and product training material to support new product launch strategies
· Elevate the brand and product presence at retail through effective messaging strategies for product packaging and other point-of-purchase materials
· Develop naming strategies and recommendations for new product series, model names and key features that differentiate our products from the competition 
· Review and improve AI generated content for digital fitness experiences (workout program titles, descriptions, virtual coaching scripts, push notifications, etc.) 
· Review and improve member communications for subscription services to increase attachment, retention and engagement 
 
Project Management:
· Manage multiple design projects simultaneously, ensuring timely delivery and adherence to project timelines.
· Coordinate with internal stakeholders to gather requirements and feedback.
· Use project management tool (Asana) to manage projects and streamline workflows. 
 
Marginal Job Functions:
· Technical product writing and proofing 
· Assist marketing, sales and product teams with developing and editing PowerPoint presentation content
· Other projects as needed
Requirements:
 
Education:
· Bachelor's Degree required in English, Communications, or Journalism
 
Experience:
· Minimum of 3+ years of experience as a copywriter required
· Agency experience is a plus
· Content generation for use in various types of consumer-facing print and digital marketing materials
· Script writing and concept creation
· Awareness of SEO writing best practices
· Understanding of digital marketing channels and messaging best practices (Meta, Google, e-mail, etc.)
· Understanding of AI tools, platforms and best practices that may be used in the content creation process
· Ability to work with a variety of stakeholders to inform/produce content and content strategies
· Experience with fitness or wellness-related content development is a plus
 
Other Requirements:
· Mac or PC based: Microsoft Word, Excel and PowerPoint required
· Intense attention to detail and editing
· Up to 5% domestic travel
 
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
· Health &amp; Dental Insurance
· Company paid Life Insurance
· 401(k)
· Paid Time Off benefits
· Product discounts
· Wellness programs
 
EOE/M/W/Vet/Disability #ZR

Copywriter-Brand Marketing

<h3>Job Description</h3>
Job Description Customer Service Manager At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success.&nbsp; If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070 Position Overview We are looking for an experienced and dynamic Customer Service Department Manager to lead our customer service team, serving the needs of our hundreds of thousands of members as well as single wash customers. This individual will be responsible for overseeing customer service daily operations, developing team members, optimizing workflows, and ensuring a high level of customer satisfaction across all WhiteWater Express Car Wash locations. The ideal candidate has a strong background in customer service for a multi-unit retailer or B2C environment using software and has a track record of managing a team. This role is based in our Houston, TX corporate office and will report to the Director of Branding. Key Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to meet daily response expectations for customer and Unlimited Speed Club member inquiries via a ticketing system, phone, email and web. </li>
<li>Oversee the day-to-day operations of the customer service team, ensuring service level agreements and quality standards are met, attendance is consistent and team members are growing in their roles, providing direct customer support in coordination with the team.</li>
<li>Work with IT team to maintain our customer service software solution.</li>
<li>Conduct regular performance reviews, establish improvement plans, and monitor progress to achieve desired outcomes.</li>
<li>Implement and improve policies, procedures, and workflows to increase efficiency and consistency in customer support.</li>
<li>Collaborate within the marketing team &nbsp;and operations to address customer needs and feedback.</li>
<li>Manage customer escalations with professionalism and focus on resolution and retention.</li>
</ul>
Reporting &amp; Insights
<ul>
<li>Analyze all customer service data to identify trends, improve response times, and enhance customer satisfaction.</li>
<li>Monitor performance metrics (response time, resolution time, customer issues, etc.) and maintain regular reporting.</li>
<li>Stay current with industry best practices and emerging customer service technologies.</li>
</ul>
Qualifications
<ul>
<li>5+ years of customer service management experience, preferably in corporate retail service or B2C company.</li>
<li>Proven experience leading, coaching, and developing teams.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving skills and the ability to remain calm under pressure.</li>
<li>Experience with automated/digital customer service platforms is required.</li>
<li>Passionate about delivering outstanding customer experiences and supporting a growing brand.</li>
</ul>
Benefits 
<ul>
<li>Competitive Compensation </li>
<li>Comprehensive Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Pet Insurance available</li>
<li>Employees accrue Paid Time Off from their first day of employment. The company also observes paid holidays.</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Company-Paid Life Insurance</li>
<li>Pathways to Advancement</li>
<li>Free Weekly Car Washes</li>
</ul>
 Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! &nbsp;
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JS8AsSOiCi

Customer Service Manager

<h3>Job Description</h3>
Job Description
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
See what it's like...
Position Summary
The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.
Success Measures
Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization, client retention, and BT retention.
Duties and Responsibilities
<ol>
<li>Day-to-Day Administrative Support
<ul>
<li>Center Administrative Support
<ul>
<li>Open/close center when needed.</li>
<li>Greet new and existing clients and other visitors to the center and give tours when necessary.</li>
<li>Complete any related administrative tasks such as providing printed materials, etc.</li>
<li>Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.</li>
<li>Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.</li>
<li>Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.</li>
<li>Maintain records to ensure compliance with local, state, and federal mandates.</li>
<li>Receive deliveries, as needed.</li>
</ul>
</li>
<li>Ensure documentation is completed on time and following established Centria procedures.</li>
<li>Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.</li>
<li>Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.</li>
<li>Ensure required company postings are displayed in an appropriate area.</li>
</ul>
</li>
<li>Administer effective center operations and facilities management.
<ul>
<li>Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.</li>
<li>Partner with Operations Director to ensure effective communication with families and Behavior Technicians.</li>
<li>Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.</li>
<li>Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.</li>
<li>Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.</li>
</ul>
</li>
<li>Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.</li>
<li>Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.</li>
<li>Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.</li>
<li>Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.</li>
<li>Responsibility to report violations of Company policies or the Code of Conduct.</li>
</ol>
Rate
$20-22 an hour
QualificationsEducation
High School Diploma or equivalent, minimum requirement
Work Experience
Previous experience in a customer service role
Related Training
Attend training and other company in-services and training as directed by the direct leader and compliance teams.
Equipment and Technology Requirements
<ul>
<li>Basic computer skills and working knowledge of tablets/iPads</li>
<li>Laptop</li>
<li>G Suite (Gmail, Drive, Docs, Sheets, Google Meet)</li>
<li>ABA Platforms, preferred</li>
</ul>
Other Competency Requirements
<ul>
<li>Ability to follow written instructions</li>
<li>Ability to use computers and computer/software programs</li>
</ul>
Knowledge and Skills
<ul>
<li>Proficiency in PC software, including virtual meeting platforms;</li>
<li>Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;</li>
<li>Ability to interpret and implement verbal and written clinical protocols;</li>
<li>Ability to accept constructive feedback and develop expertise and skillsets accordingly;</li>
<li>Effective time management skills and the ability to manage multiple tasks at once;</li>
<li>Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;</li>
<li>Ability to adhere to organizational policies and procedures</li>
<li>Commitment to maintain client confidentiality and adhere to HIPAA laws;</li>
<li>Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;</li>
<li>Effective communication skills, both written and verbal, with clients, internal and external stakeholders;</li>
<li>Strong cultural competency with the ability to remain flexible and open-minded.</li>
</ul>
Working Conditions
The work location varies on a case-by-case basis and includes a company facility or community.
Physical Demands
While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Entry Level Operations Role

<h3>Job Description</h3>
Job Description
Position Summary:
The Director of Human Resources is responsible for leading, developing, and overseeing the strategic direction and daily operations of the Human Resources (HR) department. This role ensures alignment with the organization’s mission and talent strategy while maintaining full compliance with all applicable laws and regulations. The ideal candidate will bring a strong passion for human resources, with a focus on employee engagement, organizational culture, and strategic growth.
Responsibilities:
Supervisory Responsibilities:&nbsp;
<ul>
<li>Oversees the daily workflow of the department.</li>
<li>Provides constructive and timely performance evaluations.</li>
<li>Handles discipline and termination of employees in accordance with company policy.</li>
<li>Recruits, interviews, hires, and trains new staff in the department as needed.</li>
</ul>
 
Position Responsibilities:&nbsp;
<ul>
<li>Collaborates with senior leadership to understand the&nbsp;organization's&nbsp;goals&nbsp;and&nbsp;strategy&nbsp;related&nbsp;to staff, recruiting, and retention.</li>
<li>Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the&nbsp;organization's&nbsp;human resource compliance and strategy needs while also aligning with the&nbsp;company's&nbsp;mission and values.</li>
<li>Administers or oversees the administration of human resource programs, including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.</li>
<li>Identifies staff and recruiting needs; develops and executes best practices for hiring and talent management.</li>
<li>Conducts research and analysis of organizational trends, including review of reports and metrics from the&nbsp;organization's&nbsp;human resource information system (HRIS) or talent management system.</li>
<li>Monitors and ensures the&nbsp;organization's&nbsp;compliance&nbsp;with&nbsp;federal,&nbsp;state,&nbsp;and&nbsp;local&nbsp;employment&nbsp;laws&nbsp;and regulations, and&nbsp;recommends&nbsp;best practices; reviews and&nbsp;modifies&nbsp;policies and practices to&nbsp;maintain&nbsp;compliance. Completes agency surveys as&nbsp;required.</li>
<li>Comprehension of the Conditions of Participation (COP) in hospice. Comprehension of Joint Commission Accreditation requirements.</li>
<li>Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.</li>
<li>Develops and implements departmental budget, controlling expenditures.</li>
<li>Facilitates professional development, training, and certification activities for the organization.</li>
<li>Attend monthly Board of Directors meetings as applicable.</li>
<li>Performs other duties as required.</li>
</ul>
Qualifications:
Education and Experience:
<ul>
<li>Bachelor’s degree in human resources, Business Administration, or related field required; Master's degree preferred.</li>
<li>At least five years of human resource management experience required.</li>
<li>SHRM-CP or SHRM-SCP is highly preferred.</li>
<li>Healthcare and/or Hospice experience preferred.</li>
<li>Valid driver’s license required.</li>
</ul>
 
Physical Requirements:
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift 15 pounds at times.</li>
<li>Travel Requirement: Travel to other sites as needed. Travel may be in inclement weather.</li>
</ul>
 
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal and negotiation skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Strong supervisory and leadership skills.</li>
<li>Strong customer service focus.</li>
<li>Ability to adapt to the needs of the organization and employees.</li>
<li>Ability to prioritize tasks and to delegate them when appropriate.</li>
<li>Thorough knowledge of employment-related laws and regulations.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.</li>
</ul>
About Company 
EverHeart Hospice was established in 1980 and is a legacy non-profit, community-based hospice organization. Our mission is to provide exceptional and individualized end-of-life experiences for patients and families. Through the course of care, our patients and families become part of the family. The end-of-life journey is a milestone in life, and we strive to make this journey a memorable experience for each patient and their loved ones. This defines our hospice and the care we provide.
Consider joining our team of hospice professionals today!
Benefits of joining the team:
<ul>
<li>Medical, Dental/Vision Benefits</li>
<li>PTO, Sick time/Paid Holidays</li>
<li>401(k) and 401(k) Matching (after 1 year)</li>
<li>Clothing Allowance</li>
<li>Mileage reimbursement</li>
<li>Tuition Reimbursement</li>
<li>Work/Life Balance</li>
<li>Initial scrubs provided on hire</li>
<li>Employee Discount Programs</li>
<li>Agency Qualifies for PSLF on student loans</li>
<li>Comprehensive Lifestyle benefits</li>
</ul>

Director Of Human Resources

<h3>Job Description</h3>
Job Description
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
See what it's like...
Position Summary
The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.
Success Measures
Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization, client retention, and BT retention.
Duties and Responsibilities
<ol>
<li>Day-to-Day Administrative Support
<ul>
<li>Center Administrative Support
<ul>
<li>Open/close center when needed.</li>
<li>Greet new and existing clients and other visitors to the center and give tours when necessary.</li>
<li>Complete any related administrative tasks such as providing printed materials, etc.</li>
<li>Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.</li>
<li>Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.</li>
<li>Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.</li>
<li>Maintain records to ensure compliance with local, state, and federal mandates.</li>
<li>Receive deliveries, as needed.</li>
</ul>
</li>
<li>Ensure documentation is completed on time and following established Centria procedures.</li>
<li>Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.</li>
<li>Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.</li>
<li>Ensure required company postings are displayed in an appropriate area.</li>
</ul>
</li>
<li>Administer effective center operations and facilities management.
<ul>
<li>Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.</li>
<li>Partner with Operations Director to ensure effective communication with families and Behavior Technicians.</li>
<li>Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.</li>
<li>Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.</li>
<li>Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.</li>
</ul>
</li>
<li>Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.</li>
<li>Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.</li>
<li>Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.</li>
<li>Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.</li>
<li>Responsibility to report violations of Company policies or the Code of Conduct.</li>
</ol>
Rate
$20.00 - $22.00/HR
QualificationsEducation
High School Diploma or equivalent, minimum requirement
Work Experience
Previous experience in a customer service role
Related Training
Attend training and other company in-services and training as directed by the direct leader and compliance teams.
Equipment and Technology Requirements
<ul>
<li>Basic computer skills and working knowledge of tablets/iPads</li>
<li>Laptop</li>
<li>G Suite (Gmail, Drive, Docs, Sheets, Google Meet)</li>
<li>ABA Platforms, preferred</li>
</ul>
Other Competency Requirements
<ul>
<li>Ability to follow written instructions</li>
<li>Ability to use computers and computer/software programs</li>
</ul>
Knowledge and Skills
<ul>
<li>Proficiency in PC software, including virtual meeting platforms;</li>
<li>Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;</li>
<li>Ability to interpret and implement verbal and written clinical protocols;</li>
<li>Ability to accept constructive feedback and develop expertise and skillsets accordingly;</li>
<li>Effective time management skills and the ability to manage multiple tasks at once;</li>
<li>Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;</li>
<li>Ability to adhere to organizational policies and procedures</li>
<li>Commitment to maintain client confidentiality and adhere to HIPAA laws;</li>
<li>Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;</li>
<li>Effective communication skills, both written and verbal, with clients, internal and external stakeholders;</li>
<li>Strong cultural competency with the ability to remain flexible and open-minded.</li>
</ul>
Working Conditions
The work location varies on a case-by-case basis and includes a company facility or community.
Physical Demands
While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

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