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Director, Information Technology Clinical, (Utilization Management, Care Management, and Grievance &amp; Appeals) (Director IV) CalOptima Director, Information Technology - Clinical, (Utilization Management, Care Management, and Grievance &amp; Appeals) Join Us - Where Your Talent Meets Opportunity. We're Better Together The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Director, Information Technology - Clinical, (Utilization Management, Care Management, and Grievance &amp; Appeals) (Director IV) and help shape the future of healthcare where you'll be an integral part of our IT - Applications Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>50% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Leads the development of IT strategy and technical roadmap and ensures its integration with overall IT and CalOptima Health strategies.</li>
<li>Works with the department's leadership team on the project portfolio and governance required to prioritize resources, including budget.</li>
<li>Acts as a trusted advisor and builds and maintains relationships with other internal and external IT and business leaders to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs and can respond with the agility required to address changing business priorities.</li>
<li>Develops and adheres to the annual operating and capital budgets and expenditures for infrastructure to ensure consistency with the departmental and organizational strategic objectives and remain within budget. Manages labor forecasting in support of project cost accounting.</li>
<li>Champions innovative efforts in experimenting with new solutions to take advantage of business opportunities.</li>
<li>Stays abreast of leading-edge and innovative solutions to the recruitment, development and retention of the IT workforce. </li>
<li>Drives the adoption and commitment to continual service improvement. </li>
</ul>
</li>
</ul>
<ul>
<li>45% - Program Oversight
<ul>
<li>Provides strategic direction and oversight for the design, development, operation and support of systems that fulfill the needs of the business, including a deep understanding of the marketplace and technology's role in supporting the assigned systems.</li>
<li>Defines, develops, and manages a comprehensive and integrated architecture for assigned systems based on best-practice processes, disciplines and toolsets.</li>
<li>Operates within the established governance process to ensure that services can continue to be delivered in line with the agreed-upon business outcomes and timelines.</li>
<li>Delivers effective service management through the definition and adoption of a governance practice that uses key performance indicators (KPIs) and metrics to track and measure the quality of service. Continually monitors metrics and the integration of them with key accountabilities to ensure consistency of approach and continual service improvement.</li>
<li>Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.</li>
<li>Maintains knowledge of new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated, and introduced, ensuring that technology capabilities respond to and support the needs of the business.</li>
<li>Negotiates with vendor and supplier partners to enable cost-effective and innovative contracts and solutions to achieve business goals and ensure receipt of full support in line with service agreements.</li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in computer science, information systems or other related field PLUS 7 years of experience within information technology leadership required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>7 years of experience in an IT leader role at multiple health plans required. </li>
<li>7 years of experience influencing clinical business management and key stakeholders effectively across the organization required. </li>
<li>Experience with technology and business processes required to support Utilization Management, Care Management, EMR, and other clinical tools are required. </li>
<li>Experience in leading IT transformational initiatives in dynamic environments required. </li>
<li>Experience managing staff of 20+ required. </li>
<li>Experience managing large-scale consulting/contracting engagements required. </li>
<li>Experience managing operational and project budgets (including project cost accounting) required. </li>
<li>Experience with the technology implications of a delegated provider model required. </li>
<li>Experience leading the implementation of Utilization and Care Management vendor systems and an extensive knowledge of best-in-class integrations required and optimal reporting/analytics. </li>
<li>Comprehensive knowledge of the Utilization and Care Management technology vendor marketplace and the ability to compare and contrast vendors and benefits delivered. </li>
<li>Experience crafting business cases including meticulous cost estimates and quantifiable benefits.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Experience leading a team responsible for ZeOmega's Jiva (Utilization Management and Care Management). </li>
<li>Clinical credentials.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this particular role:
<ul>
<li>Pay Grade: 323 - $204,199 - $326,717 ($98.17 - $157.0756) </li>
</ul>
</li>
<li>This position is approved for Partial Telework. (If the position is listed as Telework, it is eligible within California)</li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6642622&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is September 25, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6642622" target="_blank">https://jobs.caloptima.org/jobs/director-information-technology-clinical-utilization-management-care-management-and-grievance-appeals-director-iv-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-4e4e0ade0073cc41b12e7551a09c74b4

Director, Information Technology  Clinical, (Utilization Management, Care Management, and Grievance & Appeals) (Director IV)

<a>Miami Dade College, Medical Campus&nbsp;</a>is now accepting applications for Department Chairperson, RN-BSN Program. The Chairperson is one of three Chairs that report to the Dean of the School of Nursing.&nbsp; The Chairperson provides academic leadership for the School of Nursing Programs
Duties and Responsibilities:
<ul>
<li>Facilitates development and implementation of curricula</li>
<li>Communicates with full-time and part-time faculty on curriculum and instruction matters and ensures ongoing development of staff</li>
<li>Ensures that School of Nursing programs are in compliance with Florida Department of Education and Nursing Education Accreditation</li>
<li>Manages program resources</li>
<li>Secures additional resources to support the programs through grant-writing, partnerships, contributions, and sponsorships</li>
<li>Maintains data to support systematic program evaluation</li>
<li>Teaches at least one course within the discipline per academic year</li>
<li>Hires, evaluates, and supervises full and part-time personnel</li>
<li>Supervises faculty</li>
<li>Resolves issues and problems that may arise with faculty, staff, and students</li>
<li>Devises and supervises student recruitment and retention efforts</li>
<li>Ensures efficient and effective student advisement</li>
<li>Provides support and advice in the collective bargaining process, and assures adherence to relevant areas of the collective bargaining agreement</li>
<li>Works closely with the Dean of the Benjamin Leon School of Nursing and Campus Presidents</li>
<li>Serves as an integral member of College and Campus administrative teams</li>
<li>Serves on program, Campus, and College policies, procedures, and guidelines Committees</li>
</ul>
Requirements:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Florida License Registered Nurse or eligibility as a Registered Nurse (RN) and a Master’s degree in Nursing with five (5) years’ experience in Nursing, administrative experience and teaching college-level courses in an appropriate discipline or relevant clinical experience</li>
<li>Knowledge and understanding of College organization, goals and objectives, and polices and procedures</li>
<li>Knowledge and understanding of a wide range of instructional systems development, training methods, techniques, and formats</li>
<li>Knowledge of the requirements of accreditation agencies</li>
<li>Excellent organizational and communication skills (both oral and written)</li>
<li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community</li>
<li>Skill in budget preparation and management</li>
<li>Possess computer application skills</li>
<li>Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community</li>
<li>Ability to effectively present information to top management, public groups, and/or boards of directors</li>
<li>Ability&nbsp; to respond to common inquiries or complaints&nbsp; from customers, regulatory agencies, or members of the business community</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li>
<li>Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to travel between program locations</li>
<li>Ability to work in a multi-ethnic and multi-cultural environment</li>
</ul>

Department Chairperson, RN-BSN Program

<h3>Job Description</h3>
Job Description
We’re seeking an ambitious and strategic sales leader to direct our sales team in Arizona and drive business growth. As the Director of Business Development, you’ll play a pivotal role in delivering a best-in-class experience for both customers and your sales team. With your expertise, we’ll shape the future of sales and achieve new heights of success!
 
Thomas Printworks is a leader in print, marketing fulfillment, branded environments, and direct response marketing, serving businesses nationwide with innovative technologies and unparalleled customer service. With over 65 years of expertise, we specialize in helping our clients bring their creative visions to life, from large-scale graphics and branded materials to streamlined marketing solutions. Our dynamic team thrives on collaboration, creativity, and providing excellence to industries ranging from retail and hospitality to healthcare and corporate spaces.
 
Key Responsibilities:
· Drive Sales Success: Develop a comprehensive sales strategy to achieve ambitious sales goals and exceed performance targets. Own the execution to meet monthly, quarterly, and annual sales objectives.
· Mentor: Manage, inspire, and develop a high-performing sales team. Conduct regular one-on-one meetings to provide guidance, identify training needs, and ensure continued growth and development.
· Expand Market Reach: Lead initiatives to tap into new markets, develop innovative action plans, and expand our customer base to accelerate business growth.
· Collaborate and Innovate: Partner with the marketing team to create and implement effective marketing campaigns, proposals, and promotional strategies that will resonate with clients.
· Maximize Profitability: Provide accurate, competitive pricing, and ensure that all sales activities are strategically aligned with maintaining high-profit margins.
· Client-Centric Focus: Maintain strong relationships with clients in your territory, resolve concerns, and provide top-tier customer service to ensure long-term satisfaction and retention.
· Leadership: Hire and recruit top talent, ensuring your sales team meets high standards for productivity, performance, and customer engagement. Mentor your team through coaching and hands-on support to develop their selling skills.
· Accountability: Manage expenses, track sales metrics through CRM systems, and maintain precise records of pricing, sales activities, and performance to guarantee consistent success.
Additional Responsibilities:
· Be flexible in scheduling and available for weekend work when required.
· Attend company meetings, training sessions, and contribute to our growth initiatives.
· Uphold the company’s reputation by consistently acting with integrity and professionalism.
· Foster collaboration and positive relationships across all departments.
· Lead with vision: Focus on customer satisfaction, problem-solving, and creative sales solutions.
Qualifications &amp; Skills:
· Bachelor's Degree or equivalent
· Print industry experience, wide format graphics experience a plus.
· Proven experience in sales management with a track record of meeting and exceeding goals.
· Strong customer service and presentation skills, with exceptional communication abilities (both oral and written).
· A valid driver’s license and reliable transportation are required, with the ability to travel locally.
· Ability to lead, motivate, and inspire a sales team to peak performance.
Company Description<a href="http://www.thomasprintworks.com" target="_blank">www.thomasprintworks.com</a> 
<h3>Company Description</h3>
<a href="http://www.thomasprintworks.com" target="_blank">www.thomasprintworks.com</a>

Director of Business Development - Print Industry

<h3>Job Description</h3>
Job Description
Overview
Executive Director, Licensed Nursing Home Administrator (LNHA), Facility Leader – 
Be a part of the forthcoming “Revolution” and make a meaningful impact. Where we can’t stick with the status quo; it’s time for a change! Are you a visionary who leads through entrepreneurial spirit, then Signature HealthCARE is the family you need!
 
Responsibilities
Seeking a Licensed Nursing Home Administrator with a strong sense of innovation, keen industry insight, and inspiring leadership to guide and grow our facility in the rapidly evolving healthcare landscape. Key Attributes include Customer Focus, Develop Talent, Drives Vision &amp; Purpose, Ensures Accountability, Communicates Effectively and provides Strategic Results.
 
Qualifications
<ul>
<li>Must have a current LNHA license in current State of location. </li>
<li>Three (3) years of experience in operating a skilled nursing facility. </li>
<li>Must demonstrate success in previous LNHA experience as measured by clinical evidence, staff satisfaction and retention, business development results, and financial outcomes. </li>
</ul>

Licensed Nursing Home Administrator

<h3>Job Description</h3>
Job DescriptionEvery child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on (on their own terms). Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Life Skills Autism Academy's dedication to quality, family satisfaction and developmental outcomes.
See what it's like...
Position Summary
The Operations Director sets the tone for the entire center's team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.
The Operations Director's responsibilities fall into six main categories: Customer Service, Team Member Satisfaction and Retention, Center Appearance/Maintenance, Daily Operations, HR/Compliance, and Center Growth.
Success Measures
Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members. 
Duties and Responsibilities 
<ol>
<li>Provide excellent customer service and champion Life Skills Autism Academy's growth</li>
</ol>
<ul>
<li>Conduct sales, marketing, and advertising duties in order to grow the academy's client base to full capacity.</li>
<li>Assist clients and families in accessing treatment by guiding them through the intake process.</li>
<li>Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.</li>
<li>Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.</li>
</ul>
 2. Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members.
<ul>
<li>Ensure the cleanliness and appearance of the center meet the highest standards of care.</li>
<li>Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.</li>
<li>Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.</li>
<li>Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE).</li>
<li>Monitor center expenses to stay within monthly budget.</li>
<li>Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).</li>
</ul>
 3. Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center.
<ul>
<li>Enter the schedules into all required systems and communicate schedule changes with staff.</li>
<li>Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.</li>
<li>Conduct interviews for new Behavior Technicians.</li>
<li>Track all daily operations metrics on the appropriate shared spreadsheets.</li>
<li>Responsible for tracking Behavior Technician attendance and addressing/issuing disciplinary action when necessary.</li>
<li>Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed.</li>
<li>Responsible for tracking client attendance and addressing low utilization with their families and discussing agreeable solutions to barriers.</li>
<li>Schedule and manage non-billable Behavior Technician hours to stay within budget.</li>
<li>Ensure staff are only being placed with clients with whom they are credentialed to work with.</li>
<li>Assist with coordination of training and compliance needs.</li>
<li>Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.</li>
</ul>
 4. Complete the offboarding process for all departing behavior technicians.
<ul>
<li>Gather necessary documentation to offboard Behavior Technicians, as needed.
<ul>
<li>Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.</li>
<li>Complete all required offboarding procedures within Kronos.</li>
<li>Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment.</li>
</ul>
</li>
</ul>
 5. Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.
 6. Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. as needed.
 7. Perform other duties as designated by supervisor.
Rate
$65,000 -75,000 plus bonus
Qualifications
Education
Bachelor's degree or equivalent experience
Work Experience
<ul>
<li>4+ years of customer service experience required</li>
<li>5-8+ years of managing 20+ staff strongly preferred</li>
<li>4+ years of sales experience preferred
<ul>
<li>Proven ability to garner referrals</li>
<li>Payor relationship experience</li>
<li>Healthcare experience preferred</li>
</ul>
</li>
</ul>
Equipment and Technology Requirements
<ul>
<li>Laptop or Desktop computer skills</li>
<li>G Suite (Gmail, Drive, Docs, Sheets, Google Meet)</li>
<li>Microsoft Office Suite (Word, Excel)</li>
</ul>
Other Competency Requirements
<ul>
<li>Ability to follow written instructions.</li>
<li>Ability to use computers and computer/software programs.</li>
<li>Ability to communicate expressively and receptively.</li>
</ul>
Knowledge and Skills
<ul>
<li>Proficiency in PC software, especially spreadsheet programs;</li>
<li>Strong communication skills, both written and verbal with internal and external stakeholders;</li>
<li>Extensive experience managing team member performance and leading a team;</li>
<li>Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging conversations, and represent the LSAA brand.</li>
</ul>
Working Conditions
<ul>
<li>LSAA's office hours are Monday through Friday from 8:00 AM – 4:30 PM.</li>
<li>Additional time or flex schedules may be required to complete the above work or meet company objectives.</li>
</ul>
Physical Requirements
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.

Operations Director

<h3>Job Description</h3>
Job Description
Job Title: Technical Account Manager&nbsp; Department: Technical Account Management&nbsp; Reports To: Director of Customer Experience&nbsp; Salary Range: $70,000-$100,000, plus commission Role Description:&nbsp;
As a Technical Account Manager at PEAKE, you serve as the primary point of contact for our valued clients, ensuring their technical needs are understood, addressed, and resolved effectively. Leveraging your technical expertise and strong interpersonal skills, you build and maintain strong relationships with clients, providing proactive guidance, support, and strategic advice to maximize the value they derive from our products and services.&nbsp;
Key Responsibilities:&nbsp;
<ul>
<li>Client Relationship Management: Build and maintain strong relationships with assigned clients, serving as their trusted advisor and advocate within the organization.</li>
<li>Stakeholder Communication: Communicate regularly with internal stakeholders, including executive leadership, sales, and product teams, providing updates on client status, feedback, and opportunities for improvement.</li>
<li>Needs Assessment: Conduct comprehensive needs assessments with clients to understand their technical requirements, challenges, and objectives.</li>
<li>Account Planning: Develop and execute account plans and strategies to drive client satisfaction, retention, and growth, identifying opportunities to expand and enhance our relationship with clients.</li>
<li>Product Adoption and Optimization: Drive product adoption and optimization efforts with clients, providing guidance and best practices to help them maximize the value they derive from our products and services.</li>
<li>Technical Consulting: Provide technical consulting and advice to clients, offering recommendations and insights to help them address their business challenges and achieve their objectives.&nbsp;</li>
<li>Solution Delivery: Collaborate with internal teams, including product management, engineering, and support, to ensure timely delivery of solutions and services that meet client needs and expectations.&nbsp;</li>
<li>Technical Support: Provide technical support and guidance to clients, addressing their inquiries, troubleshooting issues, and resolving technical challenges in a timely and effective manner.&nbsp;</li>
<li>Issue Escalation and Resolution: Act as the escalation point for technical issues and challenges raised by clients, working closely with internal teams to ensure timely resolution and minimize client impact.&nbsp;</li>
<li>Performance Monitoring: Monitor client performance and usage of our products and services, identifying opportunities for improvement and optimization to drive client success.&nbsp;</li>
</ul>
Measures:&nbsp;
<ul>
<li>Client satisfaction scores and feedback ratings.&nbsp;</li>
<li>Expansion of services and solutions within client accounts.&nbsp;</li>
<li>Development and execution of account plans and strategies.&nbsp;</li>
<li>Achievement of client success and performance improvement goals.&nbsp;</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>At least 3 years of experience in account management, customer success, or technical support roles, with a track record of building and maintaining strong client relationships.&nbsp;</li>
<li>Strong technical aptitude and expertise, with the ability to understand and troubleshoot complex technical issues across multiple platforms and technologies.&nbsp;</li>
<li>Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.&nbsp;</li>
<li>Proven ability to manage multiple client accounts and priorities simultaneously, delivering exceptional service and support to each client.&nbsp;</li>
<li>Experience in developing and executing account plans and strategies to drive client satisfaction, retention, and growth.&nbsp;</li>
<li>Strong problem-solving and analytical skills, with the ability to identify root causes of technical issues and recommend effective solutions.&nbsp;</li>
<li>Proficiency in CRM systems and account management tools, with the ability to track and manage client interactions and opportunities effectively.&nbsp;</li>
<li>Experience working with Managed Service Providers (MSPs) or in a technical consulting environment preferred</li>
<li>Familiarity with industry tools such as ConnectWise, IT Glue, Microsoft 365, or networking technologies is a plus</li>
<li>Ability to translate technical language into client-friendly communications and vice versa</li>
</ul>
PEAKE Technology Partners is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.
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hLGuHHM9T4

Technical Account Manager

<h3>Job Description</h3>
Job Description
Job Summary:
The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-case services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering high-quality services. 
The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring, and coaching other team members; establishing best practices; and managing and delivering complex programs. This role is specifically responsible for the management and supervision of the day-to-day front-end operations of the Downtown Los Angeles center lobby. The ideal candidate will demonstrate a sense of urgency, commitment to quality, a high level of emotional and professional intelligence, and personal and team accountability for all deliverables, communications and overall performance. 

Duties and Responsibilities to include but not limited to:
Support and Administration of Client Services Front Lobby Team
Train, Mentor, and Mange Staff to Deliver Exceptional Service to Clients and Colleagues
<ul>
<li>Manage the day-to-day operations of the Intake process, paperwork, and front desk operations.</li>
<li>Provides guidance and supervises Client Services Coordinators, Client Services Administrators, and the Client Services Operations Coordinator.</li>
<li>Provide support in onboarding new team members across the center and department. </li>
<li>Meet with direct reports regularly to oversee work. Provide training and feedback for professional development. </li>
<li>Develop and implement administrative systems, policies, and procedures, including but not limited to enrollment and appointment scheduling, file storage and retention, etc. </li>
<li>Develop and implement a standardized system to onboarding Client Services Coordinators and Client Services Administrators. </li>
<li>Share best practices with Client Services Coordinators and Client Services Administrators at other sites, including developing an informal cohort.</li>
<li>Responsible for managing the initial client pipeline to increase the conversion of inquiries to orientation and enrollment.</li>
<li>In Sr. Director’s absence, provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues, as needed. </li>
</ul>
Foster Strong Client, Colleague, and Partner Relationships
<ul>
<li>Provide a welcoming environment and information to clients, volunteers, and guests entering facility, covering</li>
<li>Participate in committees and working groups in support of organization’s Strategic Plan.</li>
<li>Represent Chrysalis to stakeholders, including providing site tours, attending outreach events &amp; community meetings, and delivering presentations. </li>
<li>Supports in planning and implementing Downtown Client Services events, training, and other office activities. </li>
<li>Track and monitor program data. Analyze trends of client service delivery use. Help create data informed annual goals for the site. </li>
<li>Act as liaison for in-house partners, such as the On-Site Counselor and interns </li>
<li>Represent Chrysalis to stakeholders, including providing site tours, attending outreach events &amp; community meetings, and delivering presentations. </li>
<li>Meet with clients and staff to mediate and resolve client grievances and create appropriate and relevant restorative plans for CE workers</li>
<li>Provide back-up support for services across the organization, including leading classes, conducting one-on-one interview/resume services, and meeting with clients as part of transitional employment program requirements. </li>
</ul>
Develop and Oversee Achievement of Programmatic Objectives &amp; Strategic Initiatives
<ul>
<li>Provide a welcoming environment and information to clients, volunteers, and guests entering facility, covering front desk on as needed basis. </li>
<li>Oversee, including monitoring budget allocations, resources to support clients in job search and retention process, as well as office supplies for the department and site.</li>
<li>Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts. </li>
<li>Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. </li>
<li>Develop and lead effective and engaging meetings, focus groups, trainings, and other learning opportunities to develop solutions that are the best fit for Chrysalis clients and align with organizational goals. </li>
<li>Design and complete management &amp; administrative reports and documentation as needed.</li>
<li>Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals.</li>
<li>Key strategic thought partner for Sr. Director and leadership team to promote strategic plan.</li>
</ul>
General Duties
<ul>
<li>Adhere to all Chrysalis policies and procedures.</li>
<li>Support the Chrysalis Mission, Vision, and Values. </li>
<li>Work with Senior Site Director on special projects and assignments</li>
<li>Other duties as assigned.</li>
</ul>

Job Skills &amp; Qualifications
<ul>
<li>Interest in, experience working with, and sensitivity toward the Chrysalis client population.</li>
<li>Minimum 3-5 years’ experience in social service work or related field, including supervision experience. </li>
<li>Bilingual (English/Spanish) is a plus, but not required</li>
<li>Demonstrated leadership abilities and/or experience motivating team members toward completion of goals. </li>
<li>Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. </li>
<li>Excellent verbal, written, communication, organization, and time management skills.</li>
<li>Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences. </li>
<li>Demonstrated team player with a clear understanding of team dynamics.</li>
<li>High level of proficiency in online research and software applications including Microsoft Office Suite and Internet required. Facility for data, including comfort with spreadsheets and database programs. </li>
<li>Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. </li>
<li>Thrive in high-paced, demanding environment.</li>
<li>Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.</li>
<li>Reliable transportation. Willingness to travel among locations required. (Mileage reimbursed)</li>
</ul>
 
(No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.)
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
 
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

Program Manager, Client Services

<h3>Job Description</h3>
Job Description
TRANSPORTATION MANAGER
Under the supervision of the Director of Transportation, the Transportation Manager is responsible for oversight of the transportation depot(s) within area of responsibility. This includes management of the Transportation Coordinators, Transportation Lead Drivers, and Transportation Drivers. The Transportation Manager will oversee several logistical activities related to transporting our senior citizens to and from various appointments and activities, and regular, timely delivery of various items. This role requires a strong passion for internal and external customer service, and relationship-building, all related to providing the best-in-class care for our program participants within PACE Southeast Michigan.
. 
PRINCIPLE DUTIES AND RESPONSIBILITIES:
<ul>
<li>Plan and manage the transportation of program participants to and from the Day Health Center</li>
<li>Plan and manage the transportation of program participants to medical appointments within the Day Health Center</li>
<li>Facilitate weekly staff huddles
<ul>
<li>Cultivate healthy bottom-up communication from team members to communicate appropriate information regarding participant tolerance while riding on Pace Southeast Michigan vehicles and or other related concerns.</li>
<li>Cultivate healthy top-down communication from leadership to team members to communicate updates as necessary</li>
</ul>
</li>
<li>Must participate as a member of the Interdisciplinary Team (IDT) daily and collaborate to ensure best-in-class care for program participants</li>
<li>Participate in the monthly All Leadership Team meeting to provide updates on the department to the extended leadership team</li>
<li>Direct orientation of new employees in the transportation department; ensure that new employees are educated on all transportation policies and procedures and receive the necessary experience to complete the Trainee Checklist within the first month of employment</li>
<li>Maintain established departmental and system policies, procedures, and objectives, including but not limited to the following: Quality assurance program, Safety, Environmental and Infection control standards</li>
<li>Schedule and facilitate focused monthly trainings with all transportation staff and hold staff members accountable to attend meetings and in-services</li>
<li>Responsible for the human resources function within area of responsibility which includes but is not limited to the following: hiring, developing, training, and coaching of the transportation staff</li>
<li>As needed, ensure all driver credentials are submitted timely to Human Resources. Credentials include but are not limited to: Valid, unrestricted, Michigan Commercial Driver's License (Class B, Passenger endorsement), Valid CPR Certification, and Valid DOT Medical Card</li>
<li>Ensure that all staff always observes all traffic laws and regulations and reports any violations. Communicate necessary information regarding traffic violations or accidents/incidents to Safety, Fleet, and Training Coordinator</li>
<li>Assist staff in reporting and recording participant feedback using Improve PACE Forms (IPF)
<ul>
<li>Root cause, resolve and follow up appropriately on transportation related challenges reported by program participants and transportation staff within regulatory time frame</li>
</ul>
</li>
<li>Proactively engage in process improvement to create new policies/processes and revise existing policies/processes to address transportation challenges</li>
<li>Ensure transportation staff completes any necessary documentation logs concerning vehicle pre-trip, post-trip, vehicle maintenance and safety maintenance
<ul>
<li>Maintain current pre-trip, post-trip, vehicle maintenance and safety maintenance logs as required by record retention schedules</li>
</ul>
</li>
<li>Assure that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules.</li>
<li>Participate in and assist staff in completion of all necessary annual mandatory training and competency testing with regard to the performance of job duties</li>
<li>In conjunction with the Director of Transportation, develop and monitor the budget related to the Transportation Department</li>
<li>Develop and maintain transportation metrics as assigned</li>
<li>Conduct semi-annual and annual performance reviews for all transportation staff</li>
<li>Oversee and approve payroll time sheets bi-weekly</li>
<li>Performs other related duties as necessary, assigned or requested by Director of Transportation </li>
</ul>
JOB REQUIREMENTS:
<ul>
<li>High School diploma or GED required, Bachelor’s degree in business management or related field preferred.</li>
<li>Three years’ work experience in related field and/or supervision/management of five or more staff.</li>
<li>Must demonstrate basic computer competencies; able to develop competency with new software as needed</li>
<li>Strong verbal and written communication</li>
<li>Strong business acumen relative to a management role</li>
<li>Must be able to thrive in team-based environment</li>
<li>Must be able to problem solve and provide timely solutions independently</li>
<li>Must be able to problem solve and provide timely solutions in a collaborative team environment</li>
<li>Must demonstrate the ability to handle pressure and remain resolute </li>
<li>Experience with Transportation Information Systems</li>
<li>Must possess or develop knowledge of transporting individuals with special needs</li>
<li>Demonstration of progressive leadership ability is highly desirable</li>
<li>A valid, unrestricted, Michigan Commercial Driver’s License (Class B, Passenger endorsement) and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment</li>
<li>Demonstration of progressive leadership ability is highly desirable. </li>
<li>The ability to lift and/or carry 50 pounds or more.</li>
<li>Must meet a standardized set of competencies (approved by CMS) after working independently.</li>
<li>Must be medically cleared for communicable diseases and have all immunizations up-to-date after engaging in direct participant contact</li>
</ul>

Transportation Manager Pontiac

<h3>Job Description</h3>
Job Description COMPANY: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Humane Society of Pinellas JOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Supervisor REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Director of Operations LOCATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearwater, FL 33759 EMPLOYMENT TYPE: &nbsp;&nbsp;&nbsp;&nbsp; Full-Time STATUS: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hourly; Non-Exempt HOURS: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 40 hours per week SATURDAY AND SUNDAY REQUIRED COMPENSATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $17.50 - $19.50 per hour (based on experience) Employment is contingent upon successful completion of a background check and drug screening. SUMMARY:&nbsp; &nbsp;The Customer Service Supervisor is responsible for overseeing the Adoption Counselors, Customer Service staff and volunteers, the Adoption Center Retail Store, and all departmental operations under the direction of the Operations Manager. In addition to management duties, the Customer Service Supervisor assists staff as necessary in processing adoptions, answering and directing incoming phone calls, and listening/responding to voicemails. The Customer Service Supervisor must adequately understand and effectively communicate the Humane Society of Pinellas’ protocols and policies, as he/she is often the first Society representative with whom customers interact. ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Oversee the daily operations of the Customer Service department.</li>
</ul>
<ul>
<li>Responsible for interviewing, selecting, orienting and training new employees in the department.</li>
</ul>
<ul>
<li>Maintains staff retention and productivity through coaching, counseling, training and disciplinary action, including monitoring and appraising job results.</li>
</ul>
<ul>
<li>Determine daily schedule and distribution of tasks for all customer service staff members, including monthly rabies reconciliation, ordering retail store, maintaining inventory, adopter profile recording and filing, as well as any other duties necessary for the department operation and/or designated by the Operations Manager.</li>
</ul>
<ul>
<li>Lead weekly department meetings to review current procedures, update new protocols and receive staff feedback.</li>
</ul>
<ul>
<li>Create and maintain appropriate signage throughout the adoption center regarding protocols, visitor safety, etc.</li>
</ul>
<ul>
<li>Execute disciplinary measures under the supervision of the Director of Operations.</li>
</ul>
<ul>
<li>With the assistance of the Volunteer Coordinator, serve as a liaison for department volunteers, ensuring volunteer support is adequate through proper scheduling, communication and training.</li>
</ul>
<ul>
<li>Cross-train (which may involve regular department coverage) in the admissions department to understand the protocols and procedures, so clients can be better assisted in all areas of HSP.</li>
</ul>
<ul>
<li>Handle customer concerns appropriately and in a timely manner. </li>
</ul>
<ul>
<li>Provide exceptional customer service to the public, volunteers, and other staff members at all times.</li>
</ul>
<ul>
<li>Greet all customers upon arrival and direct them towards the appropriate department or area of interest.</li>
</ul>
<ul>
<li>Answer incoming phone calls in a timely manner and promptly direct caller to the appropriate department based on need.&nbsp; </li>
</ul>
<ul>
<li>Retrieve and return voice messages promptly.</li>
</ul>
<ul>
<li>Politely refer patrons to other organizations, as appropriate. This requires staying up-to-date with HSP resources and other shelter policies.</li>
</ul>
<ul>
<li>Accurately record monetary and in-kind donations according to established procedures</li>
</ul>
<ul>
<li>Maintain current and accurate animal records into PetPoint, the shelter software system. </li>
</ul>
<ul>
<li>Ensure customer service staff is recording information in PetPoint accurately and in a timely manner.</li>
</ul>
<ul>
<li>Accurately and completely process adoptions, holds, and when necessary, intakes and return to owners.</li>
</ul>
<ul>
<li>Review all adoption paperwork, policies and contracts with adopters.</li>
</ul>
<ul>
<li>Encourage adopters and visitors to participate in the Society’s services, such as low-cost clinic, vaccinations, grooming, behavior counseling, etc.</li>
</ul>
<ul>
<li>Maintain adoption office area in an organized and aesthetically pleasing manner. This includes daily sanitation of floors, emptying of garbage containers and cleaning bathrooms.</li>
</ul>
<ul>
<li>Ensure security of main office building and property prior to closing each night.</li>
</ul>
<ul>
<li>Ensure all property visitors and contractors sign in at the adoption desk to maintain security and safety.</li>
</ul>
<ul>
<li>Oversee the HSP Retail Store, including but not limited to establishing retail plans and sales goals, ordering inventory, maintaining merchandise quality and quantity control, etc.</li>
</ul>
<ul>
<li>Manage the inventory of the retail store and encourage adopter purchasing.</li>
</ul>
<ul>
<li>Achieves financial objectives by preparing sales goals, retail budget, analyzing variances and initiating corrective actions.</li>
</ul>
<ul>
<li>Prices and markets merchandise by studying advertising, sales promotion and display plans.</li>
</ul>
<ul>
<li>Ensure all animals in the department are being handled using the least restraint possible and maintain a low-stress interaction between staff and animals.</li>
</ul>
<ul>
<li>Assume responsibility of all monetary transactions each shift and settle transactions at shift end. Ensure all staff handle money and settle transactions appropriately.</li>
</ul>
<ul>
<li>Participate in staff and department meetings and training opportunities.</li>
</ul>
<ul>
<li>Be prepared to assist in any disaster affecting HSP.</li>
</ul>
<ul>
<li>Honor confidentiality of shelter business.</li>
</ul>
<ul>
<li>Stay up to date with all procedure and policy changes.</li>
</ul>
<ul>
<li>Follow and promote to the public all HSP policies and philosophies.</li>
</ul>
<ul>
<li>Handle animals humanely and safely at all times.</li>
</ul>
<ul>
<li>Demonstrate a high quality of work standards and work ethics.</li>
</ul>
<ul>
<li>Perform other related duties as assigned by the Director of Operations.&nbsp; </li>
<li>Participate in Options Committee Meetings.</li>
</ul>
 KNOWLEDGE AND EXPERIENCE REQUIRED:
<ul>
<li>Familiarity with SHELTERLUV Animal Management Software a plus.</li>
</ul>
<ul>
<li>Experience with medical and behavioral needs of companion animals a plus.</li>
</ul>
<ul>
<li>To be promoted internally, must be in good standing with the organization with no history of disciplinary probation.</li>
</ul>
 SKILLS REQUIRED:
<ul>
<li>Comfort handling all companion animals, including but not limited to dogs, cats, rabbits, ferrets, rodents, and birds</li>
</ul>
<ul>
<li>Ability to communicate, both verbally and in writing, effectively with staff, volunteers, and HSP clients</li>
</ul>
<ul>
<li>Excellent attention to detail and organizational skills </li>
</ul>
<ul>
<li>Demonstrated knowledge of Excel and Word</li>
</ul>
<ul>
<li>Multitasking and time-management skills, with the ability to prioritize tasks and meet deadlines</li>
</ul>
 BEHAVIORS REQUIRED:
<ul>
<li>Customer-service orientation</li>
</ul>
<ul>
<li>Highly motivated and energetic, ability to show initiative and work independently</li>
</ul>
<ul>
<li>Ability to willingly attend and participate in training sessions </li>
</ul>
<ul>
<li>Ability to be discreet and handle highly sensitive/confidential information in a responsible manner</li>
</ul>
<ul>
<li>Ability to handle diverse, simultaneous tasks, meet deadlines, and attend to follow through</li>
</ul>
<ul>
<li>A positive outlook and vision </li>
</ul>
<ul>
<li>Must stand by the service we deliver</li>
</ul>
<ul>
<li>Lifelong learner who enjoys improving knowledge</li>
</ul>
<ul>
<li>Strong professionalism both in appearance and presentation</li>
</ul>
<ul>
<li>Can work independently </li>
</ul>
 PHYSICAL DEMANDS: Light to moderate to heavy physical activity performing activities to include: 
<ul>
<li>Sitting, standing, bending, twisting and/or walking for an extended period of time</li>
</ul>
<ul>
<li>Lifting 40 lbs. or more</li>
</ul>
<ul>
<li>Working outdoors in all forms of weather, including heat, cold, humidity, sun, or rain</li>
</ul>
<ul>
<li>Using close/distant/peripheral and depth perception</li>
</ul>
&nbsp;&nbsp;&nbsp;&nbsp; No job description or policy of the Humane Society of Pinellas may be interpreted to allow any employee, volunteer, or representative to violate local, state, or federal law. &nbsp;
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ASZ1LKJHLM

Customer Service Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Valor Healthcare is looking for a passionate RN Clinic Administrator to join our team at the Community Based Outpatient Clinic (CBOC) in (Natchez). In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, three weeks of PTO to start and a weekday schedule. 
 
Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs in the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more. 
 
As a RN Clinic Administrator with Valor, you will be responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.
 
Core Responsibilities
<ul>
<li>Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director.</li>
<li>Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.</li>
<li>Manage the clinic’s financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment. </li>
<li>Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic’s catchment area. This includes participation in various outreach events.</li>
<li>Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.</li>
<li>Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.</li>
<li>Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels and other relevant information. </li>
<li>Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.</li>
<li>Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Director is kept informed of any significant issues.</li>
<li>Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.</li>
</ul>
Requirements:
<ul>
<li> Two years healthcare management experience required; government healthcare environment preferred.</li>
<li> RN requirements (dependent on specific VA contract requirements):</li>
<li>Baccalaureate degree, associate degree or diploma certificate in registered nursing, graduate degree preferred.</li>
<li>Current license or certification as a registered nurse from the state in which the clinic is located.</li>
<li>Minimum four years’ experience as a registered nurse</li>
<li> Excellent written and verbal communication skills are required, both in person and over the phone.</li>
<li> Ability to manage, both up and down</li>
<li> Energetic and optimistic demeanor</li>
<li> Strong service mentality and a focus on achieving all aspects of defined service standards.</li>
<li> Proficient in computer applications such as Word and Excel</li>
<li> Strong organizational skills</li>
<li> Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.</li>
<li> Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.</li>
<li> Ability to resolve colleague, client and patient issues in an effective and timely manner.</li>
<li> Current certification in Basic Life Support</li>
<li> This is considered a safety sensitive position.</li>
</ul>
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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