<h3>Job Description</h3>
Job Description
The primary objective of the Customer Loyalty Specialist is to maintain our current customers. This will include setting up reviews, servicing accounts, and continue to add lines to current customers. 
 
Service Existing Customers
<ul>
<li>Insurance is built on maintaining our customer base and we have a lot of already existing deep customer relationships.</li>
<li>The number one place we can obtain new business is from current customers.</li>
<li>This role will facilitate reviews, changes, and updates to maintain the highest level of customer satisfaction.</li>
</ul>
 
Auto Claims, Commercial, and Life Specialization
<ul>
<li>This role will be the primary contact for all open auto claims. The candidate must be able to show empathy, problem-solve, and communicate proactively and directly with both insureds, adjusters, and vendors.</li>
<li>Will be the primary contact for commercial service &amp; support of the commercial team</li>
<li>This role will regularly interact with the American Family Life Insurance Company about pending policies &amp; policy service. Will also be primary point of contact for pending life inside of the agency.</li>
</ul>
 
Help Customers Feel Heard in a Tumultous Market
<ul>
<li>Execute proactive rate change process with all customers to educate them on healthy expectations about what is happening in the insurance market.</li>
<li>Work to solve problems on the first phone call to build loyalty to the agency. </li>
<li>Work as a team to assure extreme accountability for all problems to be solved in a timely manner.</li>
</ul>

 
 Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Career Growth Opportunities
Mon-Fri Schedule

 Responsibilities 
OUR TEAM
At the Steve Weidenbach Agency, everything we do - from the way we build relationships with clients to how we support and cheer each other on - comes back to a common goal: we work as a team at being the best at our jobs.
 
Hopefully, you noticed that our Core Values are listed before the job requirements. We take them seriously. (Yes, fun included!)
 
Our Core Values are the glue for our team; aligning enables us to operate at an elite level. We're proud to say that we are consistently among the top 1% of agencies across the company, and we strive to be better each day.
 
 
JOB OVERVIEW
We're looking for a positive, motivated candidate to join our Service Team as a full-time, in office Customer Loyalty Specialist.
 
This 40 hour a week, in office role will allow someone who is best at providing high levels of service, solving problems, and working as a part of a championship team.
 
No prior experience in insurance is needed as long as you are a thirsty learner, humble, and excited to grow more relationships and be a part of a championship team.
 
This is an opportunity to build a career, grow your impact, and win as a team. If this sounds like a good fit, we cant wait to meet you!
 
COMPENSATION
A successful candidate will earn between $48K to $52K with base, commission, and bonus year 1. 
Base Salary is $44,000-$48,000.
 
Benefits
Employer Paid Health Insurance, Dental, Vision, Life Insurance Paid Time Off (PTO)
Paid Volunteer Time Off (VTO)
 
SCHEDULE
<ul>
<li>8 AM to 5 PM </li>
<li>2 to 4 Trade Shows Out of Town Per Year</li>
<li>2 to 4 Weekend Days Per Year</li>
</ul>
 
 Requirements 
S K I L L S
<ul>
<li>Maintain a positive, upbeat attitude </li>
<li>Follow-up consistently and promptly </li>
<li>Clear, direct communication </li>
<li>Prioritize and remain adaptable </li>
<li>Work efficiently</li>
<li>Ability to transition between tasks quickly and work efficiently</li>
</ul>
 
T R A I T S
<ul>
<li>Coachable</li>
<li>Accountable</li>
<li>High Motor</li>
<li>Fast Learner</li>
<li>Self-Directed</li>
<li>Natural Relationship-Builder</li>
</ul>
 
E D U C A T I O N
<ul>
<li>High school diploma</li>
<li>Associate or bachelors degree preferred, but not required</li>
</ul>
 
L I C E N S I N G
<ul>
<li>Property and casualty insurance licenses within 30 days of hiring offer </li>
<li>Life license within 90 days from original hire date</li>
<li>Must be licensed before official start</li>
</ul>

Customer Loyalty Specialist

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Your new role:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.
 
Are you a compassionate professional who thrives on helping customers stay part of the Mira Family? As a Customer Loyalty Specialist (CLS), youll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be on customer retention; identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira.
 
Join us and be a part of our incredible team!
 
Pay Information
We are proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses!
 Base Pay:
<ul>
<li>$18$21 hourly</li>
</ul>
 Extra Earning Opportunities:
<ul>
<li>Retention &amp; save bonus potential</li>
<li>Monthly quality &amp; attendance bonuses </li>
</ul>
Benefits:
<ul>
<li>Health, dental, vision, life, and disability insurance</li>
<li>401(k) matching</li>
<li>Paid time off</li>
<li>HQ building perks (basketball court, full gym, sauna, cold plunge, putt putt, etc.)</li>
<li>Weekly catered lunches, daily snacks and drinks </li>
</ul>
 
Desired Experience:
<ul>
<li>One (1) year of customer loyalty (retention) or inside sales experience</li>
<li>Prior experience in customer retention, account management, or call center operations.</li>
</ul>
 
Responsibilities:
The Customer Loyalty Specialist (CLS) plays a vital role in maintaining relationships with Miras valued customers. This position focuses on resolving customer concerns, preventing cancellations, and promoting long-term satisfaction and loyalty.
<ul>
<li>Handle inbound and outbound retention-related calls, emails, and messages</li>
<li>Identify reasons for potential cancellations and offer solutions or alternatives</li>
<li>Review service history, feedback, and billing details to personalize each conversation</li>
<li>Escalate complex or high-risk accounts to Team Leads when appropriate</li>
<li>Update notes, tasks, and follow-ups in FieldRoutes</li>
<li>Maintain professionalism, empathy, and brand integrity in all communications</li>
</ul>
 
What you bring to the table:
<ul>
<li>A passion for helping customers and maintaining lasting relationships</li>
<li>Strong communication and problem-solving skills</li>
<li>Ability to multitask in a fast-paced, team-oriented environment</li>
<li>Commitment to honesty, empathy, and accountability</li>
<li>Willingness to work MondayFriday, alternating Saturdays, and some holidays</li>
</ul>
 
Work Location: On site

<h3>Job Description</h3>
Job Description
Our Opportunity:
Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating and air conditioning, restoration and flood, reconstruction, and lining services. Across all of San Diego including our main office, you'll work within a supportive and inclusive team culture. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families.
Pay &amp; Benefits:
<ul>
<li>Full medical, dental, and vision plans</li>
<li>Life insurance + employee assistance programs</li>
<li>401(k) with generous company match</li>
<li>Sick time: 40 hours front-loaded at 90 days</li>
<li>Vacation accrual + floating holidays</li>
<li>Discounted home services for you and your family</li>
<li>A supportive, family-owned company culture that genuinely cares about your growth</li>
</ul>
What You'll Do
As a Customer Loyalty Specialist , you will:
<ul>
<li>Reach out to current members to schedule their annual tune-ups and maintenance visits</li>
<li>Follow up with interested customers and explain the benefits of joining our Membership Program (special discounts, priority service, extended warranties, and more)</li>
<li>Build warm, positive relationships with our customers - you'll often be their go-to person for questions about their home services</li>
<li>Keep member accounts organized and updated using our CRM (ServiceTitan)</li>
<li>Identify opportunities to improve customer satisfaction and loyalty</li>
<li>Partner closely with dispatch, service technicians, and customer service teams to ensure members get timely, exceptional care</li>
<li>Track your membership enrollments and retention goals (we'll cheer you on the whole way!)</li>
<li>Bring forward suggestions, customer feedback, or recurring themes you're hearing</li>
<li>Jump in where needed - we're a supportive team that helps each other succeed</li>
</ul>
What Makes You a Great Fit
<ul>
<li>Experience in customer service, inside sales, call center, or membership/retention roles</li>
<li>Confident communicator who enjoys connecting with people</li>
<li>Organized, dependable, and able to manage follow-ups without direction</li>
<li>Comfortable explaining benefits and guiding customers through decisions</li>
<li>Familiarity with ServiceTitan is a plus, but not required</li>
<li>Knowledge of plumbing/HVAC/home services is helpful but we will train the right person</li>
<li>Self-starter with a positive attitude and team-first mindset</li>
</ul>
<ul>
<li>Self-motivated with the ability to work independently and as part of a team.</li>
<li>Knowledge of plumbing, HVAC, or restoration services is beneficial but not required.</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.</li>
<li>Operate standard office equipment (computers, phones, copier, fax machine or scanner).</li>
</ul>
Environmental Conditions
<ul>
<li>Climate-controlled Office setting.</li>
</ul>
Bill Howe Plumbing, Heating &amp; Air is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-5469.

<h3>Job Description</h3>
Job Description

We are looking for a customer loyalty specialist to join our dynamic team in Lehi, UT. This opportunity requires a highly driven, motivated professional with a passion for customer service and problem solving. The ideal candidate is a team player, extremely detailed oriented, can build and maintain customer relationships, and is able to communicate efficiently. The right professional will be able to work on their own and have excellent problem-solving skills. This role will be heavily focused on resolving delinquent customer balances and finding payment solutions that will benefit both the customer and SafeStreets.
Responsibilities
<ul>
<li>Engage with customers through various communication methods, including email, inbound and outbound phone calls to resolve customer’s issues, complaints, delinquent balances, and/or cancel requests. </li>
<li>They will represent the company with a high standard of professionalism and make it their priority to positively impact Customer Experience.</li>
<li>Work with multiple customers to find unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balances, issues or concerns.</li>
<li>Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope.</li>
</ul>
Required Skills:
<ul>
<li>Passion for providing quality customer service</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational, problem-solving, and troubleshooting skills with attention to detail</li>
<li>Accurately log and forward information and track results</li>
<li>Self-motivated while also able to perform in a team environment</li>
<li>Demonstrate flexibility and respond positively to change Quickly</li>
<li>Bilingual Spanish and English is a plus</li>
<li>Must be able to pass a background check</li>
</ul>
What We Offer:
<ul>
<li>Unlimited commissions and bonuses through our pay-to-perform compensation structure</li>
<li>An opportunity to change your life.</li>
<li>Great career growth opportunities</li>
<li>Comprehensive medical &amp; dental benefits</li>
<li>Paid time off vacation, and holidays</li>
<li>401(k) with company match</li>
<li>Company discounts</li>
</ul>
Benefits:
<ul>
<li>Medical, dental, vision insurance is available on your pay scale</li>
<li>401K plan with matching</li>
<li>Paid vacation and sick time for full time employees</li>
<li>Bonus opportunity based on performance and growth</li>
<li>Employee referral program</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Previous collection and/or retention experience preferred, but not required.</li>
<li>Must be willing to undergo a background check and drug testing.</li>
</ul>
Job Type: Full-time
Average Annual Income Hourly &amp; Commission: $60,000.00 - $85,000.00 per year 
Applicants have rights under Federal Employment Laws.
FMLA - <a href="https://www.dol.gov/agencies/whd/fmla" target="_blank">https://www.dol.gov/agencies/whd/fmla</a>
EEO- <a href="https://www.eeoc.gov/history/equal-employment-opportunity-act-1972" target="_blank">https://www.eeoc.gov/history/equal-employment-opportunity-act-1972</a> 
EPPA - <a href="https://www.dol.gov/agencies/whd/polygraph" target="_blank">https://www.dol.gov/agencies/whd/polygraph</a>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>100% Paid Health Ins.</li>
<li>4 Weeks PTO</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
 Benefits/Perks 
<ul>
<li>Competitive hourly pay rate plus commission and/or bonuses</li>
<li>Paid training</li>
<li>Paid Time Off</li>
</ul>
Job Summary The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches. Responsibilities 
<ul>
<li>Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer</li>
<li>Partners with the agency owner to solidify the strategy that educates and sets customer expectations</li>
<li>Monitors the customers needs to ensure that the agency exceeds their expectations</li>
<li>Establishes processes for onboarding new customers</li>
<li>Assists agency owner in achieving agency customer loyalty and satisfaction goals</li>
<li>Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)</li>
<li>Creates and implements loyalty social media content</li>
<li>Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship</li>
<li>Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis </li>
</ul>
Qualifications 1. Call Jim 651-481-8810 and discuss. 2. Exceptional phone skills. 3. Ability to prioritize tasks and execute on that basis. 
<ul>
<li>Demonstrated customer service experience</li>
<li>Effective communication skills</li>
<li>Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)</li>
<li>Proficient in metrics and analytics</li>
<li>Ability to coach others </li>
</ul>

<h3>Job Description</h3>
Job Description Benefits/Perks
<ul>
<li>Competitive hourly pay rate plus commission and/or bonuses</li>
<li>Paid training</li>
<li>Paid Time Off</li>
</ul>
Job Summary The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches. Responsibilities&nbsp;
<ul>
<li>Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer</li>
<li>Partners with the agency owner to solidify the strategy that educates and sets customer expectations</li>
<li>Monitors the customers’ needs to ensure that the agency exceeds their expectations</li>
<li>Establishes processes for onboarding new and transfer customers</li>
<li>Assists agency owner in achieving agency customer loyalty and satisfaction goals</li>
<li>Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)</li>
<li>Creates and implements loyalty social media content</li>
<li>Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship</li>
<li>Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis </li>
</ul>
Qualifications
<ul>
<li>Demonstrated customer service experience</li>
<li>Effective communication skills</li>
<li>Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)</li>
<li>Proficient in metrics and analytics</li>
<li>Ability to coach others </li>
</ul>

<h3>Job Description</h3>
Job DescriptionOverview
Egan Company is seeking candidates for a Warehouse Tool System Specialist at our location in Champlin, MN. In this role, you will be responsible for playing an integral role in Egan’s daily tool and warehouse operations. In our fast-paced warehouse environment, you’ll help troubleshoot and keep day-to-day tasks running smoothly in the tool system, while working alongside your exceptional teammates.
***You will be working in an air-conditioned warehouse***
Responsibilities
<ul>
<li>You will be working in an air-conditioned warehouse.</li>
<li>Manage ToolWatch (Align Technologies) tool tracking system.</li>
<li>Manage Tool Catalog – edits and additions.</li>
<li>Manage internal ToolWatch billing for tool rental and consumable charges applied to job numbers.</li>
<li>Manage Tool Tracker for inactive/closed jobs with tools still checked out.</li>
<li>Work with PM’ to clean-up inactive/closed jobs and bill for Lost tools.</li>
<li>Communicate regularly with all levels within the company and externally with vendors.</li>
<li>Foresee events and anticipate changes in conditions and operations to the greatest extent possible and reacts to these appropriately.</li>
<li>Correct billing discrepancy’s and incorrect data entry.</li>
<li>Complete internal billing and export posted billing to accounting twice per month.</li>
<li>Submit monthly tool loss billing to accounting.</li>
<li>Manage tool theft and replacement of stolen tools reports.</li>
<li>Provide assistance to the support operations team with I.T.</li>
</ul>
Position Requirements
<ul>
<li>At least 5 years of previous experience in the Industry</li>
<li>Have prior experience in a warehouse setting.</li>
<li>High school diploma required.</li>
</ul>
Qualifications
<ul>
<li>Ability to use general computer systems including: Google, Excel, Word, and Data Collections experience.</li>
<li>Strong organizational skills, problem-solving skills, and experience dealing effectively with competing priorities.</li>
<li>Strong verbal communication skills.</li>
<li>Embraces teamwork and collaborates well with others.</li>
<li>Demonstrate professionalism at all times and work under pressure.</li>
<li>Ability to interact and work well with all employees across Egan</li>
<li>Ability to perform standard math calculations (+, -, x).</li>
<li>Ability to sit and stand for extended periods of time.</li>
</ul>
Working Conditions
<ul>
<li>Performance of duties in the warehouse. Approximately 100% of the time.
<ul>
<li>This includes 30% of the time on the warehouse floor.</li>
<li>Time at a desk 70%.</li>
<li>Sometimes this may be spent off-site, which could be up to 10%.</li>
</ul>
</li>
<li>Egan warehouse, normal operating hours are 7:00am to 3:30pm.</li>
<li>An eight-hour workday with thirty-minute lunch break, along with fifteen-minute breaks in the morning and afternoon.</li>
</ul>

Benefits, Perks and Pay Beyond the Industry Standard
Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.
<ul>
<li>Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family</li>
<li>Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing</li>
<li>Time-Off Programs: to help you recharge you’ll enjoy a generous PTO program and paid holidays</li>
<li>Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities</li>
<li>Paid Parental Leave: utilize parental leave which allows for paid time off with a new child</li>
<li>Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program</li>
<li>Community Involvement: our “Beyond the Jobsite” program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need</li>
</ul>
The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan’s investment in benefits for you. #LI-Hybrid
Pay Range: $20.83-$30.02 per hour (subject to such factors as experience, education, and/or skill set) plus potential annual discretionary bonus.

Strong Culture Built on Values and Keeping Promises
At Egan, you’ll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You’ll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You’ll love being part of success shaped by the strength of our team, which is enhanced by:
<ul>
<li>Solid history as a legacy leader in specialty contracting and system integration for over 80 years</li>
<li>Private ownership and operations by employees who work in the company (not a holding company or private equity firm)</li>
<li>Engaging leadership who prioritizes your safety, your development, and your impact</li>
<li>A proven track record of employee retention and loyalty</li>
<li>Flexible and hybrid workplace models that prioritize collaboration and customer needs</li>
</ul>
From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Application Instructions and Employment Practices
Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law.
We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email <a href="mailto:recruiting@eganco.com" target="_blank">recruiting@eganco.com</a>.
Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.
Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.
No agency emails, calls, or solicitations will be accepted without a valid agreement.

Warehouse Tool System Specialist

<h3>Job Description</h3>
Job DescriptionJob Summary
The CRM Marketing Manager at CandleScience plays a key role in shaping and optimizing the customer lifecycle and loyalty experience across email, SMS, Rewards and related CRM channels. Reporting directly to the Performance Marketing Director, this role is responsible for driving retention, loyalty, reactivation, and long-term customer value through strategic, data-informed lifecycle marketing.
This is a strategic leadership role with hands-on oversight: the CRM Marketing Manager owns the planning, measurement, and evolution of lifecycle and loyalty initiatives while managing a CRM Specialist responsible for campaign execution. Working closely with our Data Analytics, Product Marketing, Customer Support, Sales and Creative teams, this role ensures CRM programs are aligned with broader marketing priorities and deliver consistent, relevant customer experiences.
Key Responsibilities

<ul>
<li>Leads and mentors a CRM Specialist responsible for execution, ensuring alignment to brand, strategy, quality, and performance standards.</li>
<li>Owns and evolves CandleScience’s end-to-end lifecycle marketing strategy across email, SMS, and Rewards to maximize loyalty, retention, lifetime value, and customer progression.</li>
<li>Ensures CRM strategy aligns with brand initiatives, product launches, and seasonal priorities.</li>
<li>Collaborates cross-functionally with Creative, Programming, Product Marketing, Data, Sales and Support teams to deliver cohesive, customer-centric experiences.</li>
<li>Defines customer journey frameworks that support makers at every stage, from hobbyist to growing business.</li>
<li>Leads CRM audience segmentation and targeting strategy grounded in deep customer analytics.</li>
<li>Owns the strategic evolution of the CandleScience Rewards program, including performance evaluation, long-term roadmap development, and alignment to business and customer goals.</li>
<li>Partners cross-functionally to integrate loyalty into broader brand, product, and customer experience strategies.</li>
<li>Establishes CRM and retention KPIs, measurement frameworks, and success definitions.</li>
<li>Leads a structured test-and-learn roadmap, including A/B and multivariate testing across lifecycle touchpoints</li>
<li>Analyzes cohort behavior, lifetime value, engagement trends, and segment performance to identify growth opportunities.</li>
<li>Translates insights into clear strategic recommendations, prioritization, and actionable plans.</li>
<li>Defines personalization principles and partners cross-functionally to implement new and evolving customer journeys.</li>
<li>Identifies opportunities through customer research and surveys to increase relevance, reduce churn, and strengthen customer relationships.</li>
<li>Performs additional responsibilities as assigned by supervisor or leadership.</li>
</ul>

Required Skills / Abilities
<ul>
<li>Bachelor’s degree in Marketing, Business, or a related field preferred.</li>
<li>5+ years of experience in e-commerce lifecycle marketing or a related field.</li>
<li>Strong analytical skills with experience using data to drive decisions, including understanding lifetime value, cohort retention models, and customer segmentation.</li>
<li>Deep knowledge of email and SMS marketing, including goal setting, campaign optimization, and performance measurement.</li>
<li>Experience managing a successful customer rewards or loyalty program</li>
<li>Proven ability to define, monitor, and analyze CRM KPIs through dashboards, translating insights into clear, actionable recommendations.</li>
<li>Experience owning KPIs and optimizing marketing channels to achieve measurable results.</li>
<li>Highly detail-oriented and organized, with the ability to manage multiple projects and meet deadlines consistently.</li>
</ul>

Work Environment
This role is based in the Raleigh-Durham area and may be offered in a hybrid format while feasible. Team members can work onsite 2–3 days per week, with the remaining time remote, depending on business needs and budget considerations. The position requires significant desk time for research, writing, and collaboration, along with regular team meetings, video calls, and occasional in-person creative sessions to build and refine content strategies. Must be able to lift up to 20+ pounds at times and have the ability to climb and work on a ladder as needed. 

To Apply: Please submit your resume along with a short Cover Letter telling us why you would be a good fit for this position. 

Benefits:
Big company benefits with small company culture! We provide comprehensive medical, dental, and vision coverage with low deductibles. All employees receive employer match for retirement contributions of up to 3% of annual earnings. We have liberal vacation policies and offer additional benefits including technology stipends, gym memberships, and company-paid life insurance.
<ul>
<li>Employee assistance program</li>
<li>Paid time off (Vacation &amp; Sick)</li>
<li>Referral program</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Medical insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Tuition reimbursement</li>
</ul>

About Us:
CandleScience develops and sells candle and soap making supplies. Our customers vary in size from candle and soap entrepreneurs to seasonal hobbyists. We began in 2003 as a two-person startup, and have become the market leader in the industry.
We work hard to develop natural and safe products that push the boundaries of candle and soap making. Our success is a result of our focus on web development, product development, and operations.
For More About Us:
<a href="http://www.candlescience.com/about" target="_blank">www.candlescience.com/about</a>
Igniting Growth with CandleScience | <a href="https://partners.wsj.com/ups/igniting-growth-candl" target="_blank">https://partners.wsj.com/ups/igniting-growth-candl</a>...
First Candles, Now Soap. Durham’s CandleScience Expands in DIY Market | <a href="https://wraltechwire.com/2016/06/02/durham-candles" target="_blank">https://wraltechwire.com/2016/06/02/durham-candles</a>...
CandleScience and the Science of Candle Making | <a href="https://www.avery.com/blog/customer-spotlight-candlescience/" target="_blank">https://www.avery.com/blog/customer-spotlight-candlescience/</a>
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CRM Marketing Manager

<h3>Job Description</h3>
Job Description
**Job Title:** Delivery Specialist
**Location:** [Your City, State]
**Company:** [Your Company Name]
**About Us:** At [Your Company Name], we pride ourselves on delivering exceptional service and quality products to our customers. As a valued member of our team, you will help us maintain the highest standards in customer satisfaction and loyalty. Join us in creating a seamless delivery experience!
**Job Description:** We are seeking a dedicated and detail-oriented Delivery Specialist to join our dynamic team. The ideal candidate will be responsible for ensuring timely and accurate delivery of goods to our customers, while providing excellent customer service and maintaining a professional demeanor.
**Key Responsibilities:** - Safely operate a delivery vehicle to transport and deliver items to customers within designated time frames. - Ensure all deliveries are conducted according to company policies and safety regulations. - Conduct pre-trip and post-trip inspections of the delivery vehicle, and report any issues to management. - Communicate effectively with dispatchers, customers, and team members regarding delivery updates and customer inquiries. - Handle and resolve customer complaints and concerns in a professional and courteous manner. - Maintain accurate records of deliveries, including time of delivery, delivery address, and any customer feedback. - Collaborate with team members to optimize routes and ensure efficient delivery operations. - Assist in the loading and unloading of delivery vehicles when necessary.
**Qualifications:** - Valid driver's license and a clean driving record. - Previous experience in a delivery or courier role is preferred. - Ability to lift, carry, and manage items up to [weight] pounds. - Strong organizational and time-management skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - High ethical standards and a commitment to customer satisfaction.
**Working Conditions:** - Full-time position, with varying hours based on delivery schedules. - Guaranteed day off on Sundays to ensure work-life balance. - Opportunity for additional hours based on company needs.
**What We Offer:** - Competitive salary and benefits package. - Opportunities for career growth and professional development. - A supportive work environment with a focus on team collaboration. - Health and wellness programs.
If you are passionate about providing top-notch service and are looking for a rewarding opportunity, we encourage you to apply. Please send your resume and cover letter to [contact information].
[Your Company Name] is an equal opportunity employer and welcomes applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Delivery Position (Off on Sundays)

<h3>Job Description</h3>
Job Description
Production Configuration Specialist Location: On-site | Henderson, CO Pay: $27–$29 per hour Hours: 7:00 a.m. – 3:30 p.m. (flexible after training) Days: Monday through Friday Lakeshore Talent is looking for an Production Configuration Specialist to join our client’s Production Control team in Henderson, CO and play a critical role in bridging customer requirements with manufacturing execution. In this role, you’ll translate sales orders, designs and customer specifications into accurate, build-ready production files, helping drive on-time delivery, production efficiency, and high-quality outcomes. You’ll collaborate closely with Sales, Engineering, Production, and Supply Chain to ensure every order is configured correctly and ready for the shop floor. What You’ll Do
<ul>
<li>Review and validate sales orders for accuracy, compatibility, and manufacturability.</li>
<li>Configure complex product orders researching designs to see what they have and what they don’t and get ready to send to production.</li>
<li>Maintain and improve configuration tools, planning systems, and production files.</li>
<li>Support design clarification and special-build requirements.</li>
<li>Communicate critical order details to cross-functional teams to prevent rework and delays.</li>
</ul>
&nbsp;
What We’re Looking For
<ul>
<li>Experience in a manufacturing or production environment.</li>
<li>Agriculture/farming experience.</li>
<li>Supervisory experience. </li>
<li>Strong understanding of mechanical systems.</li>
<li>Ability to read and interpret technical drawings and CAD files.</li>
<li>Experience with 2D/3D CAD documentation.</li>
<li>G-code programming experience from CAD designs (preferred).</li>
<li>High attention to detail, strong problem-solving skills, and the ability to thrive in a fast-paced environment.</li>
<li>High mechanical aptitude.</li>
<li>Natural curiosity of design.</li>
<li>Enjoys learning complex product systems.</li>
<li>Flexible, can-do personality.</li>
</ul>
&nbsp;
If you enjoy combining engineering detail, production planning, and cross-functional collaboration, this is a great opportunity to make a real impact.
Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates. 
<h3>Company Description</h3>
Since​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

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