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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will also serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757493&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757493" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-33e8b0be-b4dd-42d0-9530-e2df2d63a939</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-537ce69475a85e4fb5e079ee955c18f2

Member Liaison Specialist (Customer Service)

Established&nbsp;in 1865, the George Washington University Law School is the oldest law school in the nation’s capital. The Law School is accredited by the American Bar Association and is a charter member of the Association of American Law Schools. GW Law is an urban campus located in downtown DC’s Foggy Bottom neighborhood, near to a vibrant mix of museums, restaurants, government and international organizations, the White House, and more. Additional information about the Law School can be found at&nbsp;<a href="https://www.law.gwu.edu/" target="_blank">https://www.law.gwu.edu/</a>.
The George Washington University Law Library seeks a qualified librarian for its Head of Legal Technology &amp; Instructional Services position to begin as early as September 15, 2023. As a member of the library’s dynamic, collaborative Instructional Technology Services team, the librarian in this position has primary oversight for the Office of Legal Technology &amp; Instructional Services. This position leads the development and delivery of services supporting the integration of library resources into the curriculum, the curation and use of the library’s growing electronic resources collection, the use of scholarly communication technologies and services, and the undertaking of digital initiatives. As the subject specialist for legal pedagogy and technology competency, this position works to improve student success by embedding the library in online teaching and learning spaces, integrating librarians into the face-to-face curriculum, and supporting faculty adoption of technologies to achieve learning outcomes.
The Law Library supports the curricular and teaching requirements of the Law School, the research and publication needs of the law faculty, and the study and research needs of the law students; and provides to the scholarly community at large access to a research collection of material about the law and its history. Additional information about the Law Library can be found at&nbsp;<a href="https://www.law.gwu.edu/library" target="_blank">https://www.law.gwu.edu/library</a>.
Please note that initially the librarian in this position will be required to work at the university's Foggy Bottom campus in Washington, DC; the ability to work remotely in the future will be assessed and determined by the supervisor in accordance with Law School and University policies.
Essential Duties and Responsibilities:&nbsp;
Oversees, coordinates, and/or performs activities of the Office of Legal Technology &amp; Instructional Services, which includes coordination of workflow, training and evaluation of staff, and oversight of personnel issues.
Instructional Services
<ul>
<li>Serves as subject matter expert for law pedagogy, legal technology, and related topics; creates an overall strategic vision to improve the student experience through the integration of technology into the curriculum, integrates Law Library services and instructional programs into Law School initiatives with a focus on legal practice technologies</li>
<li>Oversees the integration of library resources and academic technologies including technology competencies into the curriculum and learning spaces;&nbsp;participates in identifying, implementing, and supporting technology-driven solutions and strategies to enhance the Law School’s teaching and learning experience; stays abreast of technology-focused learning trends and best practices in law schools including technology-related pedagogy as well as technologies used in law practice; develops library-focused reusable learning objects and modules for course site development; partners with Law School faculty and programs on the adoption of tools and techniques to improve teaching and learning; supports faculty with the adoption and integration of instructional technologies to achieve pedagogical outcomes</li>
<li>Develops and delivers programming on technology competencies, the use of existing and emerging legal technologies, and provides guidance on building technology competencies</li>
<li>Serves as liaison for Bloomberg Law, Lexis, and Westlaw online research services account managers and student representatives, coordinates their activities at the law school, performs password management for these research systems and communicates developments regarding these services with library colleagues and law school offices</li>
</ul>
Scholarly Communications
<ul>
<li>Coordinates department activities to identify, develop, and promote strategic scholarly communication services and programs; provides outreach, education, and training; identifies and implements best practices in documenting and strengthening access to the Law School’s intellectual output; provides vision and expertise on scholarly visibility and impact and online identity management; oversight of the online repository process for Law School scholarship and archives including data entry; supports staff, student, and faculty posting to content management systems such as CampusPress and open-access scholarship-sharing networks (SSRN) and digital commons (BePress)</li>
<li>Oversees library’s digital initiatives such as digital content creation, online exhibits, and web publishing; oversees content sharing via the library website, LibGuides, and the law school portal; ensures search engine optimization, accessibility and security compliance for all library managed online platforms</li>
<li>Coordinates department efforts to identify, implement, and support web-based and digital marketing strategies and services; provides guidance to faculty, staff and students on using content management systems managed by the library such as Drupal, Springshare, CampusPress, social media, and digital signage; provides guidance on system functionalities and use of graphics and formatting; performs content editing</li>
</ul>
Electronic Resources
<ul>
<li>Provides vision and expertise to develop and maintain the electronic resource collection; leads interdepartmental library efforts to select, implement, maintain, and provide access to electronic resources, including collaboration with Burns Law Library colleagues, GWU campus libraries, and electronic resource vendors&nbsp;&nbsp;</li>
<li>Leads review of electronic resource licenses, manages license compliance issues, and evaluates resource usage-based feedback, web analytics, and vendor-supplied statistics</li>
<li>Oversees department efforts to create user awareness of the electronic collection, manage authentication for access to electronic resources, and improve end-user support services; coordinates gathering, analyzing, and formatting of usage data from the proxy server and vendor/publisher-supplied data for library reporting and decision-making</li>
</ul>
Other
<ul>
<li>Monitors the Library’s ticketing systems and responds to user inquiries&nbsp;</li>
<li>Drafts and implements procedures and practices&nbsp;</li>
<li>Creates and contributes to research guides, bibliographies, instructional recordings, and other finding aids and publications</li>
<li>Participates in reference and research services, including reference desk duties and the faculty liaison program</li>
<li>Participates on library, university, and consortia committees</li>
<li>Performs other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Graduate degree in library or information science (e.g., MLS) from an ALA-accredited institution or completion of degree requirements by the time of appointment</li>
<li>JD, LLB, or LLM from an ABA-accredited institution or completion of degree requirements by the time of appointment, and</li>
<li>Minimum of three years of post-graduate degree experience working in law libraries, including a demonstrable history of supervisory duties or potential for rapid growth into supervisory duties</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge and understanding of trends and best practices relevant to legal education and legal technology competencies</li>
<li>Knowledge of pedagogical trends employed by law schools, learning management technologies, digital objects, and digital content creation</li>
<li>Demonstrated knowledge of instructional design theory</li>
<li>Experience with scholarship repositories, scholarly impact metrics, content management systems, desktop publishing software, search engine optimization and web analytics tools, and knowledge of online publishing standards</li>
<li>Experience with web design and proficiency with web authoring software, including experience with emerging technologies and use of browser plug-ins and applications</li>
<li>Experience with SaaS; online product technology/setup, including proxy server functionality and authentication protocol; web browser and operating system configuration; web design (HTML, CSS, Javascript); and content management system administration</li>
<li>Experience with Ex Libris Alma electronic resource management and AlmaAnalytics</li>
<li>Demonstrated basic or general knowledge and understanding of trends relevant to any of the areas of the department</li>
<li>Demonstrated ability to promote teamwork and collaboration with the goal of fostering an efficient and positive service role for the library; to form a strong rapport with colleagues, law faculty, and law students</li>
<li>Experience in providing general legal reference assistance</li>
<li>Reference experience in a law library environment</li>
<li>Demonstrated superior customer service skills</li>
<li>Writing skills and oral communication skills that demonstrate the ability to convey information clearly and accurately with customers, colleagues, and supervisors</li>
<li>Demonstrated organizational and time management skills</li>
<li>Demonstrated attentiveness to detail</li>
<li>Demonstrated ability to work well independently and as part of a team</li>
</ul>
APPLICATION PROCEDURE:&nbsp; Please complete an online application, available at <a href="https://www.gwu.jobs/postings/103761" target="_blank">https://www.gwu.jobs/postings/103761</a> , to include uploading a resume and cover letter and providing contact information for three professional references. Review of applications will begin September 1, 2023, and continue until the position is filled. Only complete applications will be considered.
Employment offers are contingent on the satisfactory outcome of a standard background screening.
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Head of Legal Technology & Instructional Services

<h3>Job Description</h3>
Job Description
The Collision Business Unit of TERREPOWER specializes in remanufacturing auto lights and wheels and supplying top aftermarket products. We are a rapidly growing company with dynamic growth! We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match. (TERREPOWER acquired All Star Auto Parts in 2024, and All Star Auto Parts is now the Collision Business Unit of TERREPOWER.)
What You'll Do
Job Summary: We are seeking a motivated and enthusiastic Customer Development Specialist to join our team. The ideal candidate will enjoy engaging with customers over the phone, understanding their concerns, and helping to increase sales. This role involves gathering feedback on issues and communicating them to senior leadership to improve overall operations and customer service. You will be responsible for maintaining and growing relationships with key customers, ensuring high levels of customer satisfaction, and supporting sales initiatives.
Key Responsibilities:
<ul>
<li>Provide exceptional customer service and build strong relationships with customers.</li>
<li>Make outbound calls to existing and potential customers to understand their needs and concerns.</li>
<li>Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.</li>
<li>Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.</li>
<li>Communicate customer feedback to senior leadership to drive operational improvements.</li>
<li>Identify opportunities to increase sales by offering relevant products or services.</li>
<li>Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.</li>
<li>Achieve and exceed targets and performance metrics.</li>
</ul>
What You'll Need
Minimum Qualifications
<ul>
<li>Strong verbal and written email communication skills</li>
<li>Prior call center, customer service relations, and/or sales experience</li>
<li>Proficiency with Microsoft Office and email</li>
<li>Comfortable in a fast-paced environment, and open to learning and adapting</li>
<li>Must be able to work in a team environment</li>
<li>Proactive and customer-focused approach</li>
<li>Must have reliable transportation and be able to commute to the Orlando site as required</li>
<li>Must have the ability to work in a Call Center environment where frequent interruptions may occur.</li>
<li>Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations</li>
<li>Able to lift minimum of 30 lbs for trade show material and product</li>
<li>Position is Onsite and must be able to reliably commute to the office located at 2966 Commerce Park Drive, Orlando, FL 32819</li>
</ul>
Preferred Qualifications
<ul>
<li>Prior experience in outbound sales or account management is strongly preferred</li>
<li>Basic Excel skills preferred</li>
<li>CRM experience preferred</li>
<li>College Degree preferred</li>
<li>Spanish speaking is not essential, but would be helpful</li>
<li>Prior automotive experience is not essential, but would be helpful</li>
</ul>
About Us: For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry. Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry’s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation. Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels. Rooted in family and community values, we’re proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we’ve expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries. As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety. Why Join Us? When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources. Here’s What Sets Us Apart 
<ul>
<li>Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.</li>
<li>Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.</li>
<li>Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.</li>
<li>Growth &amp; Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.</li>
<li>A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change. </li>
</ul>
TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.

Customer Development Specialist (Sales) - Orlando, FL

<h3>Job Description</h3>
Job Description
Ross Downing Auto Group
Service BDC Customer Care Representative&nbsp;
Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:
Available shifts:
(I) 7:30-4:30
(II) 8:00-5:00
(III)8:30-5:30
(IV)9:00-6:00
Part Time opportunities available as well*
Responsibilities:
· Answer customer care phone calls, emails, and internet inquiries.
· Make outbound calls to create new business or maintain loyal business.
· Set at minimum 20 appointments per day.
· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
· Build customer relationships and advise customers on services.
· Direct calls to appropriate individuals and departments.
· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
· Meet daily and monthly goals (inbound &amp; outbound calls, scheduling)
· Learn, reference, and apply product knowledge information to assist customers.
· Strategically assist in curating a schedule for Service Advisors.
· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
· Complete multiple retention lists and manufacturer campaigns&nbsp;to maintain customer relationships.
· Update customer records as needed.
· Provide excellent customer experience.
Preferred Qualifications:
· Microsoft office proficient.
· Ability to type 60 words per minute.
· Ability to maintain professionalism through phone contact.
· Customer Service background.
· Strong communication skills.
· Must be able to pass a background check.
Starting Pay: $11-$12&nbsp;per hour plus bonus opportunities.

Customer Care Specialist - Service Business Development

<h3>Job Description</h3>
Job Description
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. 
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. 
About the role
We are seeking a detail-oriented Personal Injury Protection Resolution Specialist to join our teams. The PIP Resolution Specialists will be responsible for investigating and evaluating PIP / MP claims and coverage. The ideal candidate will have strong analytical skills, excellent communication abilities, and a commitment to providing exceptional customer service. Your role will also be responsible for handling an inventory of PIP claims and delivering service to all constituents of the claim.
The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. 
Who you are
<ul>
<li>Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. </li>
<li>Passionate claim professional who cares about the customer and their experience. </li>
<li>Empathetic. You exercise empathy and patience towards everyone you interact with. </li>
<li>Sense of urgency - at all times. That does not mean working at all hours. </li>
<li>Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. </li>
<li>Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. </li>
<li>Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. </li>
<li>Anti-status quo. You don't just wish things were done differently, you action on it. </li>
<li>Communicative. (we'd love to know what this means to you) </li>
<li>And did we mention, you have a sense of humor. Claims are hard enough as it is. </li>
</ul>
What we need
We need you to do all the things typical to the role: 
<ul>
<li>Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests </li>
<li>Investigate PIP / MP claims to determine coverage, extent of injury and evaluate medical billing for necessity and relatedness to the claim.</li>
<li>Gather relevant documentation, interview involved parties, explain policy, coverage, and appropriate course of action and resolve related medical expenses. </li>
<li>Assess the validity of PIP claims based on collected evidence, medical records, and applicable laws. Determine the appropriate settlement amount if appropriate, ongoing plan for resolution and recommend further action if necessary. </li>
<li>Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. </li>
<li>Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.</li>
<li>Maintain regular communication with claimants, policyholders, attorneys, medical providers, and other relevant parties to provide updates on claim status, request additional information, and facilitate the claims process within approved payment authority.</li>
<li>Prepare thorough and accurate claim reports, including detailed summaries of investigation findings, evaluation of damages, and rationale for claim decisions. </li>
<li>Provide input for continuous development of claims guidelines, best practices, and process improvements.</li>
<li>Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.</li>
<li>Engage in learning opportunities to build knowledge of commercial lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.</li>
</ul>
Requirements
<ul>
<li>Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) </li>
<li>Minimum of 3 years of experience on point and concentrated in Personal Injury. Protection, ideally experience with:
<ul>
<li>Handling the states of NY, NJ, MI, FL and/or KY. </li>
<li>Handling of commercial, ride share or trucking policies is highly preferred.</li>
<li>Understanding of how to handle subrogation referrals. </li>
<li>Bodily Injury and coordination of benefits between PIP and UM / UIM.</li>
<li>Arbitration and or formal PIP/MP litigation.</li>
</ul>
</li>
</ul>
<ul>
<li>Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing (must already have your home state license.)</li>
<li>Knowledge of state regulations, policy provisions, and standard operating procedures. </li>
<li>Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.</li>
<li>Curious and motivated by problem solving and questioning the status quo. </li>
<li>Desire to engage in learning opportunities and continuous professional development. </li>
<li>Willingness to travel for client and claims needs.</li>
</ul>
Benefits
<ul>
<li>Generous health-insurance package with nationwide coverage, vision, &amp; dental </li>
<li>401(k) retirement plan with employer matching </li>
<li>Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! </li>
<li>Generous family leave policy </li>
<li>Work from anywhere to facilitate your work life balance</li>
<li>Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! </li>
</ul>
Additionally, we will
<ul>
<li>Provide a manageable pending for you to deliver the service in a way you've always wanted and a dedicated account </li>
<li>Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster </li>
<li>Work toward reducing and eliminating all the administrative work from an adjuster role </li>
<li>Foster a culture of empathy, transparency, and empowerment in a remote-first environment </li>
</ul>
At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!

Personal Injury Protection (PIP) Adjuster

<h3>Job Description</h3>
Job Description
Zone IT Solutions is not only focused on IT roles but also extends its reach to recruit for various non-IT business positions. We are committed to connecting talented professionals with diverse opportunities across multiple sectors, ensuring a perfect fit for both clients and candidates.
Requirements
We are currently seeking qualified candidates for a variety of non-IT business roles. Some of the positions available include:
<ul>
<li>Project Manager</li>
<li>Business Analyst</li>
<li>Human Resources Manager</li>
<li>Marketing Specialist</li>
<li>Sales Executive</li>
<li>Financial Analyst</li>
<li>Operations Manager</li>
<li>Customer Service Representative</li>
<li>Procurement Officer</li>
<li>Account Manager</li>
<li>Compliance Officer</li>
<li>Administrative Assistant</li>
<li>Training and Development Coordinator</li>
<li>Supply Chain Specialist</li>
<li>Business Development Manager</li>
<li>Corporate Communications Specialist</li>
<li>Data Entry Clerk</li>
<li>Executive Assistant</li>
<li>Strategic Planner</li>
<li>Event Coordinator</li>
<li>Product Manager</li>
<li>Public Relations Officer</li>
</ul>
Benefits
About Us
We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at <a href="mailto:Careers.usa@zoneitsolutions.com" target="_blank">Careers.usa@zoneitsolutions.com</a>.
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Non IT Business Roles Misc- US

<h3>Job Description</h3>
Job Description
Position Summary:
Under the direction of the Director of Accounting, the Accounting Clerk is responsible for assisting the accounting department in performing clerical tasks such as entering data into financial databases, processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendors, fact-checking, filing, and other duties, as needed.

Essential Job Functions and Responsibilities:

<ul>
<li>Assists in maintaining spreadsheets, reports, etc., in the accounting system.</li>
<li>Post all accounts payable invoices.</li>
<li>Review invoices and billing statements, verifying information, ensuring funds are properly allocated before payment, and follow up on past dues.</li>
<li>Analyze and reconcile spreadsheets, reports, and statements (researching causes of discrepancies and taking action to ensure that accounts balance).</li>
<li>Filing all AP paperwork, ensure documents are in correct files.</li>
<li>Gather grant backup documentation for reimbursement, work with development to ensure accuracy.</li>
<li>Help post all end-of-month journal entries and monthly accruals efficiently.</li>
<li>Perform various research of accounts as needed: download monthly credit card statements and distribute them to the correct employee for coding monthly.</li>
<li>Maintains financial security by following internal accounting controls.</li>
<li>Verify and maintain current certificates of insurance for outside vendors.</li>
<li>Assists with special projects for the Accounting Department as required. (Yearly Audit)</li>
<li>Performs a variety of recordkeeping, reporting and other related duties as assigned.</li>
<li>Complies, maintains and updates data, lists and reports.</li>
<li>Serves as backup to telephone rotation on as needed basis.</li>
<li>Serves as backup to Accounting Specialist.</li>
</ul>
Education:
<ul>
<li>High school diploma, GED or equivalent knowledge and experience</li>
</ul>
 
Other Qualifications or Requirements:

<ul>
<li>Minimum of two - three years' experience in data entry/accounting in a professional environment.</li>
<li>Mission-driven, guided by core values, and a pleasure to work with.</li>
<li>Requires good working knowledge of Windows environment in Word, Excel.</li>
<li>Proficiency in accounting software.</li>
<li>Must be highly organized, accurate, and multi-task oriented.</li>
<li>Excellent interpersonal skills.</li>
<li>Must maintain an excellent attendance record and be deadline driven.</li>
<li>Possess good oral &amp; written communication skills.</li>
<li>Requires strong commitment to maintaining confidential information at the highest level.</li>
<li>Must pass a drug screen and background check.</li>
<li>Eligibility to work in the United States.</li>
</ul>

Key Competencies:

Interpersonal: 
<ul>
<li>Ability to work independently as well as within a team environment.</li>
</ul>
<ul>
<li>Works well with the public and provides exceptional customer service.</li>
</ul>
<ul>
<li>Strong interpersonal skills and ability to maintain confidentiality.</li>
</ul>
Written Communications:
<ul>
<li>Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.</li>
</ul>
Analytical:
<ul>
<li>Good math aptitude.</li>
</ul>
<ul>
<li>Good analytical skills needed to analyze various job tasks</li>
</ul>
Oral Communications:

<ul>
<li>Strong verbal communication skills required to effectively communicate with a broad range of individuals.</li>
<li>Ability to listen to and understand information and ideas presented through spoken words and sentences.</li>
</ul>
Leadership:
<ul>
<li>Not applicable</li>
</ul>
Organizational:
<ul>
<li>Ability to organize work area, supply room and maintain data for required reports.</li>
</ul>
Problem-Solving
<ul>
<li>Ability to meet contract office requirement standards and prescribed deadlines.</li>
<li>Ability to tell when something is wrong or is likely to go wrong. Recognizing there is a problem.</li>
</ul>
Equipment

<ul>
<li>Proficiency in all MS Office applications, especially, Excel and PowerPoint</li>
<li>Working knowledge of telephones, copy and fax machines and mail metering equipment.</li>
</ul>

Other Qualifications or Requirements:

Mental Effort:
<ul>
<li>Ability to think clearly and multitask.</li>
</ul>
Physical Requirements:
<ul>
<li>Be able to reach overhead.</li>
<li>Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.</li>
</ul>
Visual Effort:

<ul>
<li>Well-lit office environment requiring average amount of visual effort.</li>
<li>Ability to see details at close range (within a few feet).</li>
</ul>
Safety:


<ul>
<li>Follows all prescribed safety regulations to diminish accidents.</li>
<li>Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers.</li>
<li>Immediately report circumstances you consider may present a hazard to yourself and others.</li>
</ul>
Security
<ul>
<li>Must abide by all security regulations of the facility.</li>
</ul>

Declaration:
This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change at any time.
Work Environment:
The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Accounting Clerk

<h3>Job Description</h3>
Job Description
Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 
Reports to: TLRA Program Director Primary Location: 1995 Jerome Avenue, Bronx, NY 10453 (and NYC/Citywide Area) Hours: 35 Hours/Week; Exempt (Flexibility for Evenings Required)
Position Summary
As a member of the Time Limited Rental Assistance Program, the Housing Navigator must be a driven and creative individual responsible for developing and cultivating relationships with landlords, developers, and property management companies to secure leases in affordable apartments for young adults in the program. The ideal candidate will have extensive knowledge of the NYC housing landscape and active relationships with individuals and entities who have apartments to rent.
Major Duties of a Housing Specialist
<ul>
<li>Conduct neighborhood research throughout NYC and surrounding areas. </li>
<li>Establish relationships with landlords, real estate agencies, developers, and property management companies that provide housing or access to suitable housing options. </li>
<li>Identify and maintain a pool of apartment resources and referral contacts to promote renting to program participants. </li>
<li>Perform apartment inspections for relocations to ensure compliance with funder mandates. </li>
<li>Work with young adults and landlords to negotiate leases and resolve housing challenges. </li>
<li>Secure leases in participants’ names and act as a liaison between landlords and tenants. </li>
<li>Respond to emergencies related to living conditions and conflicts between landlords and tenants. </li>
<li>Assist team members in securing resources for security deposits, broker’s fees, moving expenses, furniture, and household items, ensuring all required documentation is available.</li>
</ul>
General Responsibilities
<ul>
<li>Participate in supervision, team meetings, case and service plan reviews, and training. </li>
<li>Practice the Sanctuary Model and Stages of Change. </li>
<li>Actively engage in safety plans, community meetings, psycho-educational groups, treatment planning conferences, and self-care activities. </li>
<li>Promote and model the seven Sanctuary Model commitments to foster a non-violent and trauma-sensitive culture. </li>
<li>Integrate the Sanctuary Model SELF framework (Safety, Emotional Management, Loss, and Future) into daily practice.</li>
</ul>
Qualifications
<ul>
<li>Education:
<ul>
<li>Bachelor’s Degree required. </li>
<li>In lieu of a Bachelor’s, candidates with a High School Diploma/Equivalency plus 2–3 years of NYC real estate experience will be considered.</li>
</ul>
</li>
<li>Licensing:
<ul>
<li>Licensed Real Estate Broker or Licensed Real Estate Agent (preferred).</li>
</ul>
</li>
<li>Experience &amp; Skills:
<ul>
<li>Knowledge of housing options and programs. </li>
<li>Ability to work independently and manage time effectively in the field. </li>
<li>Experience overcoming social and economic barriers related to housing. </li>
<li>Understanding of challenges faced by special populations (e.g., mental health disabilities, low income, homelessness). </li>
<li>Strong interpersonal skills, teamwork, customer service aptitude, and communication skills. </li>
<li>Excellent organizational and multitasking abilities. </li>
<li>Flexible schedule to ensure accessibility. </li>
<li>Commitment to strength-based, youth and family development, and trauma-informed practices.</li>
</ul>
</li>
</ul>

Housing Navigator- TLRAP

<h3>Job Description</h3>
Job Description
This Specialist will join the claims follow-up team and be responsible for processing insurance company remittances, denial follow-up, and other tasks related to insurance claim accounts receivable. The Revenue Cycle Management (RCM) team is looking for someone with insurance claims denials follow-up experience, plus critical thinking skills, attention to detail, and the ability to learn quickly and adapt to a changing environment.
Education/Experience: 
<ul>
<li>High School Diploma required</li>
<li>Two years' experience in healthcare administration/revenue cycle</li>
<li>CRCR Certification preferred</li>
</ul>
Skills: 
<ul>
<li>Demonstrates excellent customer service</li>
<li>Ability to convey empathy</li>
<li>Strong problem-solving, problem-prevention, and decision-making skills</li>
<li>Ability to manage and prioritize multiple tasks in fast-paced environment</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to maintain composure and restore calm in a stressful situation</li>
<li>Uses good judgment and diplomacy when dealing with others</li>
<li>Desire and ability to work in a team environment</li>
<li>Computer proficient with the ability to learn multiple software applications</li>
<li>Ability to work with minimal supervision</li>
</ul>
Primary Responsibilities: The purpose of this position is to execute follow-up actions on insurance claims; expedite positive cash flow, maximize reimbursement, and resolve claims denials and issues with payers in the assigned area of the Revenue Cycle claims process.
Essential Functions:
<ul>
<li>Help develop &amp;maintain a corporate culture that supports the mission and values of Mayfield Clinic</li>
<li>Follow up on submitted electronic &amp; hard copy claims in an accurate, timely manner; submit appeals, make corrections to overturn denials, post payments, &amp; process takeback requests as required.</li>
<li>Make all necessary corrections to claims that do not pass billing edits/payer requirements &amp; resubmit to payers.</li>
<li>Contact payers regarding unpaid claims. Research and/or ensure that questions and requests for information are addressed in a timely &amp; professional manner to ensure resolution &amp; reimbursement.</li>
<li>Ensure timely &amp; accurate posting of remittance advice information &amp; follow up as needed to ensure full, expected reimbursement for services provided.</li>
<li>Maintain documentation and update our practice management system for appropriate claims submission &amp; other pertinent information to identify action taken.</li>
<li>Make necessary adjustments as appropriately required by plan reimbursement &amp; company policy.</li>
<li>Prioritize claims based on aging and outstanding dollar amounts or as directed by management.</li>
<li>Research &amp; initiate requests for refunds for accounts with credit balances.</li>
<li>Answer &amp; initiate phone inquiries regarding bills, charges, claims, and account status.</li>
<li>Update data in the practice management system as required.</li>
<li>Contribute to the team environment by performing other duties as assigned.</li>
</ul>
Physical Requirements:
<ul>
<li>Hand Movement, including repetitive motions, grasping, holding, and finger dexterity. Reading, Writing, and Hand-Eye Coordination. Vision, including color distinction, and visual inspection. Hearing, Talking, Sitting, Lifting up to 10 pounds, Bending, Reaching</li>
</ul>
Mayfield Clinic Mission: To provide the best neurological care for our patients through:
<ul>
<li>Superior clinical outcomes</li>
<li>Compassionate patient care</li>
<li>Education and research</li>
<li>Innovation</li>
</ul>
Mayfield Clinic Values: All associates who are affiliated with the Mayfield Clinic must agree to use these values as a basis for their employment, and recognize that they are part of the associate’s annual Performance Review and Development Plan:
<ul>
<li>Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.</li>
<li>Excellence: We commit to the highest level of performance and continuous improvement.</li>
<li>Respect: We embrace the importance of all individuals &amp; value their diverse backgrounds, skills &amp; contributions.</li>
<li>Compassion: We commit to being compassionate and empathetic in all of our interactions.</li>
<li>Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, &amp; empowerment.</li>
</ul>

Denials Specialist, RCM

<h3>Job Description</h3>
Job DescriptionAbout Donorbox
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
The Role
Donorbox is looking for a Social Media Specialist to own and elevate our organic social media presence. The ideal candidate is creative, takes initiative, and possesses strong storytelling skills to bring our mission and technology to life on social media.
The role is both hands-on and strategic. You'll manage social media campaigns end-to-end, from writing copy to posting content to analyzing results. More than handling daily work, this role is for a strategic thinker who keeps our content fresh and engaging by leveraging trends relevant to B2B audiences.
You'll come up with creative ideas for social media that increase brand recognition within the nonprofit sector, strengthen relationships, and make Donorbox stand out. To do this, you'll conceptualize, create, schedule, and monitor performance. Thinking outside the box is encouraged.
Our ideal candidate knows how to leverage each social channel for measurable growth, from brand awareness to lead generation to sales conversions. You'll need to closely understand our top-rated B2B SaaS fundraising software and articulate how it helps the global nonprofit community make a bigger impact.
Reporting to the Director of Marketing, you'll collaborate with cross-functional, international teams to project manage content creation, plan posts strategically, and ensure organic social media efforts align with our omnichannel marketing strategy.
Responsibilities
<ul>
<li>Develop, implement, and execute an effective social media strategy that leverages organic social media for growth, contributing to company goals and revenue targets</li>
<li>Manage organic social media across all of our company's accounts, including: LinkedIn, Facebook, Instagram, X, Pinterest, Reddit, and TikTok, with the strongest focus on LinkedIn and Instagram, plus Reddit as needed</li>
<li>Support community engagement by interacting with our audience – including prospects, customers, partners, and industry influencers – on social media and in forums</li>
<li>Craft social-first, engaging content that is tailored to each channel and utilizes best practices to maximize performance</li>
<li>Master Donorbox's brand voice to draft copy that conveys our mission, values, and expertise</li>
<li>Deeply understand our product and target audience, translating features and updates into clear, benefit-driven content that resonates and drives engagement </li>
<li>Conduct competitive analyses and benchmark against SaaS and nonprofit tech brands to outperform competitors</li>
<li>Give Donorbox a voice in current conversations – whether through the company page or thought leaders – by recognizing timely opportunities and capitalizing on them</li>
<li>Report on KPIs and analyze what's working and what's not to optimize future content, including engagement rates and customer acquisition (demo requests, signups), while keeping a pulse on user behavior, algorithm changes, and industry trends for contextualization</li>
<li>Collaborate with our in-house design &amp; video team, paid social team, and general marketing team to produce videos, images, thought leadership pieces, and other forms of social media content</li>
<li>Produce your own videos and creative assets using templates provided by creative team on an as-needed basis</li>
<li>Determine where it's most worthwhile for us to have a presence, evaluating platforms like Threads, Bluesky, and Pinterest</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>4+ years of experience in organic social media marketing</li>
<li>B2B social media experience required</li>
<li>Experience creating content for and managing company accounts on core social media platforms (including Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.)</li>
<li>Direct experience using LinkedIn as a tool for thought leadership, community building, and lead generation</li>
<li>Understanding of social media management platforms such as Hootsuite to schedule and analyze posts</li>
<li>Exceptional communication skills with strong writing abilities, an eye for detail, resourcefulness, and effective collaboration skills</li>
<li>Self-starter with the ability to multi-task and thrive in a dynamic environment </li>
<li>Data-driven mindset, able to analyze data to identify ways to improve</li>
<li>Ability to translate B2B SaaS product features into outcome-focused content, focusing on the why, not the how</li>
<li>Tech and/or nonprofit experience strongly preferred</li>
<li>Reddit experience is a plus</li>
</ul>
Details
<ul>
<li>Fully remote based in United States - strong preference for being able to work in ET or CT time zone</li>
<li>Salary: $65K to $85K USD annually, depending on experience and location</li>
</ul>
Benefits &amp; Perks
<ul>
<li>Fully remote work from the comfort of your home</li>
<li>Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)</li>
<li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life</li>
<li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%</li>
<li>Reimbursement package for home office expenses and professional development, up to $1.5k</li>
<li>Eligibility for employee equity plan (stock options)</li>
<li>Wellness program with fitness and mindfulness classes</li>
<li>Love your work and our mission of serving nonprofits!</li>
</ul>
The Application Process
We have 6 stages:
<ol>
<li>Apply here and fill out our questions to tell us about you!</li>
<li>Prescreen Call with the Talent Team</li>
<li>Interview with Hiring Manager</li>
<li>Assignment</li>
<li>Panel/Final Interview</li>
<li>Background &amp; Reference Checks</li>
</ol>
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit <a href="http://www.e-verify.gov" target="_blank">www.e-verify.gov</a>.

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